Right About Now - Legendary Business Advice - The Self-Made Millionaire: Why Struggle Was His Greatest Advantage
Episode Date: August 21, 2026Before founding Global Processing Systems, Moses Heredia worked crop fields with his immigrant mother, entered merchant services at $4.25 an hour, and survived a period when he could not afford basic ...utilities. One Spanish-language sales appointment showed him what commission could unlock; after becoming a top performer and rising through management, he walked away from an executive track to build his own company. On Right About Now, Ryan Alford asks Moses what actually sustained that climb, from fierce competition and disciplined selling to honest relationships and customer-first leadership. They discuss starting from a pickup truck, taking the first financial hit as CEO, protecting employees during economic crises, and building a culture that keeps people for decades. Moses also shares why faith, service, and helping others advance matter more to him than the number in his bank account. TOPICS COVERED Moses Heredia’s immigrant family and agricultural upbringing Discipline, faith, competition, and the desire to win Entering the merchant-services industry Learning to sell on commission Identifying an underserved Spanish-speaking market Founding and scaling Global Processing Systems Human customer service in the payment-processing industry Servant leadership and the inverted-pyramid model Creating long-term employee loyalty Leading through recessions and the pandemic Honesty and accountability in business Redefining wealth, leadership, and success CONNECT WITH MOSES HEREDIA Official website: https://www.mosesheredia.com/ Fields to Fortune: https://www.mosesheredia.com/book Buy the book on Amazon: https://www.amazon.com/dp/B0F84H46R8 Global Processing Systems: https://globalprocessingsystems.com/ Instagram: https://www.instagram.com/mosesheredia_/ LinkedIn: https://www.linkedin.com/in/moses-heredia-17390098/ CONNECT WITH RYAN ALFORD AND RIGHT ABOUT NOW Right About Now: https://www.ryanisright.com/ Ryan Alford: https://www.ryanalford.com/ Instagram: https://www.instagram.com/ryanalford/ LinkedIn: https://www.linkedin.com/in/ryan-alford/ YouTube: https://www.youtube.com/@RightAboutNowwithRyanAlford
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I've never done any drugs in my life, but to me, winning is a high.
You have to be obsessed.
I'm obsessed with winning.
I'm obsessed with making deals happen.
And not only winning for our company, but winning for both sides.
It has to be fair.
You also have to make sure that your business associate, who you're doing service for, is also winning, because then it won't be a fair deal or fair trial.
You don't win by following the playbook.
You win by rewriting it.
700 episodes deep with the people who actually built something real.
No theory, no fluff, no shortcuts.
This is Right About Now with Ryan Alford.
What's up guys?
Welcome to Right About Now.
Your number one marketing and business show on Apple Podcasts, we thank you for that.
It's not lost on us.
And if you want this belt, you've got to come take it out of my cold, dead hands
because you made us number one and I'm keeping it.
And my 65-250 body ain't 10 giving it up lightly.
But you know what?
I like fighters.
I'm a fighter.
I like people that work in the dirt all the way from the fields to fortune.
Hey, it might just be the title of a new book from the founder and CEO of Global Processing Systems.
He's the Maverick Mobile with the heart of gold.
He is Moses.
Heredia.
What's up, Moses?
Hey, what's up, Ryan?
Thank you for having me, brother.
It's an honor to be on your show and your podcast, man.
It's good stuff.
I've heard a lot of good things about you, my man, and I'm just honor to be here today, brother.
Hey, likewise, I think we were cut from the same cloth in some ways.
You on the West Coast, me on the East Coast.
And I think when our friends connected us, they knew kindred spirits on some level, really respect what you've been doing, the way you've done it.
And damn, pretty damn successful, brother.
Getting after it, aren't you?
Yeah, it really boils down to my mother, God rest her soul.
She's not with me.
But we come from humble beginnings.
I remember I never had a babysitter in my life.
She never pung me on anyone.
My mom was an immigrant from Mexico.
I was raised in the fields, man.
And I did a lot of chopped cotton.
I did the peanuts, the cucumber, the bell pepper, the pecan.
So I was raised out there.
Some of my colleagues asked me, hey, how old were you when you started working?
I was like when I was a child being there, that was my playground, and then I just started working.
So I helped my mother out.
And she taught me a lot of discipline, dedication, and determination.
And that's where it really came from.
And all of our siblings, we work hard and just do the right thing.
And that's what it was taught.
Now, my mom didn't come from wealth, obviously.
She never cared about her skin color.
She never cared about her education.
And she was an immigrant.
She would always teach me about faith.
So that's what the book is about.
It's about God, faith.
going all in. And that's what I did. And I've done that throughout my history with just a high school
education. I was going to go into law enforcement. I got a little degree on that. It was in my
DNA just to be an entrepreneur. At the young age, I was just out of high school. And I started
searching back in those days. I mean, the internet wasn't what it is today. You would go to the
unemployment office and look at the bulletin board, what's offerings for any employment. So I remember
seeing fast food environments. And I remember seeing something that said telemarketing for a banking
system, right? And I'm like, you know what? That's something professional that I'd like to do,
because coming from the fields, I remember as a child, I was like, man, I'm never going to work in the
heat. I'm never going to work in the sun. I learned the hard way, which was good. It was a good
upbringing that my mother had taught me. The rest was history. So I got hired at a telemarketing
department, which is still in the same industry I'm in today for credit card processing. This makes
me feel old, brother, but I think it's going 30 years now that I've been in the Merchant Services world.
You look too good to be that old, man. Let me ask you a question. Before we get into processing and what
it took to grow that company. We've got a good mix of up and coming want to be entrepreneurs,
25 to 30 year olds trying to get after it, two executives that have already made it to a degree
they're looking for insights or tips or different things that they could take from other
executives like yourself. You used the words discipline and structured things from your
mom. But you know, I would guess that there's at least a handful of people that were in your
circles or around that may have had similar influences from their families.
family members, discipline or structure, or attempts at it.
Is it nature or nurture?
You said DNA.
What is the success?
Like, is it just innate?
Or is it just a combination of variables that if we could formulate, we'd all be using it?
It's a combination of a lot to make a full circle.
So definitely discipline, dedication, and determination for me and, of course, the DNA.
But I even preach this to my staff every day.
It's like, be positive, productive, and proactive.
It doesn't matter where you're at in life at this moment.
We all have a backpack.
And that's all our problems.
leave that outside of the office because once you leave, they're still going to be there.
Come in here and transform yourself and hit it hard.
One of the things outside of my DNA and family and being disciplined and dedicated was the competition.
I always seen my associates as a sales agent because I was top sales in 94, 95, 96, and quarter 97 is when I got promoted.
But what I would do is my colleagues were the ones that would motivate me because I couldn't have them beat me in sales every month.
And being on commission only, we would look at the board and see who was leading the board.
And I'm like, oh man, I got to go get a couple more deals because Mario's up ahead of me.
It's really your colleagues and your people who you surround with.
One of the things that's out there a lot, and I am a true believer in this, you are who you hang around with.
And in my book, it teaches that value core.
When I was a kid, I was not an angel.
I was a great athlete, but I could tell you that my grades started going down and South because I was hanging around my group of friends who would, after school, we would out and get some alcohol and have someone buy it for us.
And then I'd go home and do my homework.
And that's when God gave me the wisdom and the choice like, hey, you're going to the long path.
But it has to do a lot your influence of who you're around with.
Yeah, you have the certain pedigree and DNA.
And that's great.
I see a lot of great athletes, brother, that have the pedigree, have just a stana.
But guess what?
They are not surrounding themselves with the good core people and they get in trouble and they get set back.
There's a lot of that out there that are great athletes that have that.
Unfortunately, they lose, they throw their career away.
So just like in sales or an entrepreneur, you can easily go the wrong path, having
bad traits and habits. So it's a combination of everything and you have to just stay on the grind
and make sure that you have what I like to call the 4Gs, of course, but you know, just stay
discipline, stay true to yourself and make sure you're very careful who you surround yourself
with.
You said it without saying it. And I'm going to point it out it's one that took me a while.
When I hire people now, I ask, are you competitive? How bad is it hurt if you lose monopoly
at home to your kids or to your siblings or like? They can tell me stories where I know it's not
bullshit or something. I don't know, the competitive spirit plays a lot. It drives a lot in business.
And sometimes we can go, oh, that can be unhealthy. Anything can be unhealthy. Everything in moderation,
including moderation. You got to be competitive, right? You got to like, you want to win.
You're absolutely right. You have to have that winning spirit. Even when I am still negotiating
with the financial institution on a big project or a big deal, once I hang up that Zoom call or even that
phone call and I have the agreement and they say yes to everything, it's so emotional.
that I get tears in my eyes because the competitive spirit comes in.
And to me, thank God, I've never done any drugs in my life.
But to me, winning is a high.
You have to be obsessed.
I'm obsessed with winning.
I'm obsessed with making deals happen.
And not only winning for our company, but winning for both sides.
It has to be fair.
You also have to make sure that your business associate, who you're doing service for, is also winning
because then it won't be a fair deal or fair trial.
I get emotional, especially when I'm working on a project, some projects take funds.
But when there's a signed document and we make sure.
shake hands and we say, hey, we're going to use your services. We're going to ride together. That's just
such a great high and a competitive spirit that I've had that since I was a kid, bro. I remember
I was driving a 1979 Honda Accord, and I was 19 years old. I would leave the customer's location,
and the customer gave me the agreement, and I signed the dotted line, and I would just drive in
my car, tears would come down my eyes, and I would just be so happy, and thanking God, first of all,
and just say, man, this is awesome, and just tears would come down my, because I was on commission only,
out there hustling, just surviving. It has to be a thing.
combination of stuff, but you have to be obsessed with winning. It's just an obsession with winning.
And of course, like you said, everything in moderation, I'm not obsessed where I'm going crazy,
right? And I have to see a shrink or anything like that. But it has to mean something to you, though.
A hundred percent. I don't want to go down the participation trophy route, but I guess I will.
Everything's gotten convenient in like, and that's a good thing. Technology's made things convenient,
Amazon. There's a lot of things that technology innovation have progressed forward so that the human
life is easier. I'm not fighting that. That's a great thing. More efficient. We can
get more things done, but it's also kind of conditioned us to this standard of comfort and not
discomfort that when there's discomfort, we get sideways because same thing. Oh, he's not going to like
being third place that we give in the participation trophy. No, I mean, in our house, there's winners
and losers. I have four boys. You want to play horse with daddy? Be ready to lose. But now they're
15, 16 now, and Moses is getting closer than I want it to. I will lose ungracefully because I want
to win. I want to stay out of the complete discord of politics and everything else. But there has been a
comfort level that we've been ingraining in our kids and society with what it truly takes
and that there are winners and losers and there's outcomes for effort or non-effort.
Absolutely.
I agree with you.
I can't even imagine what that household would be.
All the testosterone going in there, man.
So your poor wife, you know.
Oh, she kicks our ass, man.
She pursues a D-1 basketball player.
Oh, that's cool.
Oh, there you go.
She's competitive, man.
Yeah, national champion.
Oh, there you go.
So it's right up your alley, man.
So you're safe.
She's kicking their ass, too.
They can't beat her in pig or horse yet either.
So, yeah, she handles it.
That's beautiful, man.
What a family to have like that, man.
That's amazing.
So that's good, man.
So, yeah, I appreciate the family.
Growing up, we were all close to, and I'm the youngest of four.
Yeah, how was that?
You were the baby, but, you know, the baby grew up.
To be quite honest, I never knew or looked at myself as the baby.
My mom, believe it or not, would tell me, hey, take care of your older brothers.
and your sister. I'm like, what? But you know what? Something about parents they know something.
My older brothers were a little wilder than I was growing up. And she knew that I had a little
sense. I would think before I would act on something. So she must have seen that trait because she would
always pull me aside or call me even when I came to California. It's like, hey, make sure you're
taking care of your brothers. So I had a conversation with one of my old brothers about this one time.
And he's like, what? Mom never told me to take care of you or anyone. I'm like, well, there you go,
man. She obviously seen something that you were out there still being wild. Family's everything to
me. If it wasn't for my mother, I wouldn't be where I'm at. Of course, God number one. And then my father
still resides where I was born and raised with my sister and cousins, uncles. I got everybody back
home. It was a small town where I grew up. I mean, I used to drive a tractor back then and work
in the field. So it's super cool, though. I love going back, Ryan, because you get so stuck on the
day to day, the grind, the day to day. And when I go back home, it's just a different environment.
It's just different type of people. They stop. They say hi to you. They open doors. It's just the
whole world has just changes, man. Because I'm not even a quarter of a mile from.
from Texas. So it's West Texas where I was raised. So every time I shopped, I went to Texas.
Every time I worked, I went to Texas. So Texas was really where, but it was New Mexico of the
corner where I was born and raised and went to school there, man. But listen, like you're saying,
I love to hear stories like that about your family, the kids and things because that says a lot.
And it's everything. Staying close and unite and help one another man.
Talking with Moses Heredia from Fields to Fortune.
Was this just where you pointed your talents and where it happened you landed?
Or was it more purposeful than that in kind of growing this empire?
When I started working for the second largest process in the world, which was national processing company at the time, I started at 425 an hour, right?
I mean, just bare minimum telemarketing.
I got promoted to telemarketing manager after a month.
So I would be in charge of the telemarketers and we would make appointments for outside salespeople that were on commission only.
Then I made an appointment one time and the gentleman on the phone was here in Southern California and he said, you know what?
My language barrier, I would feel more comfortable with someone in Spanish.
And I'm like, ooh, I speak Spanish.
So then I started talking to him in Spanish and then wrote up the appointment.
I gave it to my manager at the time, and he said, well, throw it away.
We don't have any Spanish-speaking sales agents here.
I'm like, okay, because the corporate office was in Louisville, Kentucky.
It was kind of like, it was just a way.
What I said, I'm like, I'll take it.
And he's like, no, you're better suited for me because you handle the office, you open the office, you close the office, you handle the tin telemarked.
I'm like, listen, I need to go.
I made the appointment and I feel comfortable going.
So he said, well, you better close it.
So long story short, I went there.
And for an hour that I was there at his location, I think I made close to $800 and 30 minutes.
And I was like, there's no turning back.
I came back in the office and I resigned as a telemarketing manager and I went to 100% sales.
I was a top sales person in 94, backed it up with 95, backed it up with 96.
And then in quarter of 97 is when I got promoted to territory manager.
I did so well, Ryan, with that they promoted me to district manager and then regional manager.
And then finally, I was going to get promoted and they all made an offer to be vice president of sales for second largest process in the world at that time, national processing company.
And that was to Louisville, Kentucky.
and I was just a California guy by that time.
And then that's when I decided, you know what, God's blessed me so much.
So many different offices, so many employees that I'm doing it already for someone.
Why don't I just do it for myself?
It was like from one day to the next, I just like resigned and walked out.
I didn't have an office.
I didn't have anything.
I mean, I was working out of a pickup truck of Ford F-150 at that time and meeting my sales agents off the freeway.
I would have meetings at Marie calendars or Coco's at a restaurant in the morning.
And nothing could stop me because I had been through the work.
first before those times. So I had already been through the worst. I'm leaving out a part of the
story where I was in sales in 94, six months into it. I got in the car accident. I got rear-rended.
Really, really bad, brother. It was like a seven-eight car car collision on the freeway. It was so
bad that I lost conscience and I woke up and I was facing incoming traffic. I had blood on my
face, my chin and the car was totaled. I just walked out like what's going on? Long story short,
so I didn't have enough funds and I was on commission only so I couldn't collect unemployment per se.
What did I do?
I buckled down, brother.
I didn't have electricity.
I didn't have water to take showers because I couldn't afford the gas bill.
I couldn't afford the trash bill.
At the end of the day, I couldn't call back home to get financial aid from my mom or my dad
because I made a decision to leave so that way I can help them out.
So I remember borrowing bikes.
I would take a bike to my customers, the MetroLink cars.
So I had a struggle.
I remember even going to the fast food where I would take their napkins, their toilet paper
because I couldn't afford that.
I really, really struggled.
So for me to walk out and open a business was a business.
cakewalk to me. I had been through the worst. I was blessed enough that I already had learned a lot through
the trenches, man. Nothing scared me. I couldn't fail. And with the grace of God and the faith brothers,
like, like, hey, man, I'm moving forward. Like, nothing's going to stop me. I would just host meetings,
like I said, at restaurants and meet my agents off the freeway. And finally, after, I think, two months of
looking for an office, I got an office. And then the rest is history. My company has been in business now 22 years.
Some of our clients are well-known KFC, Domino's, mobile gas stations. We have Subway. We have the
But that's not where I really focus on.
That's a feather in our cap that we have the national brands, right?
But we really focus and tear on the small mom and pop businesses.
Let's say there's a one man shop that works at his house and he's a plumber per se or does garage door fixes or opens or whatever, right?
So we cater to the smaller guys and the smaller clientele, whether it's one location to 1020 location.
We really tend to help a less educated business owners because that's the last thing they need to worry is.
How's the financial situation going to take advantage of the situation?
because the only thing that separates us from the financial institution is that they're more interested
in your checking account.
They're more interested in your CD.
They're more interested in your refinance or getting the car loan.
We don't do any of that.
We're just laser focused on credit card processing.
That's it.
So we have the state-of-the-art technology and we're out there every day looking for a better
ways to make their lives a lot simpler and easier.
So that's what separates us from the other big financial institutions.
We have agents throughout the country, brother, just representing the organization.
And our corporate office, there's over 50 employees, day and day and.
day out. Is it in LA? Yeah, it's in Laverne, California. So we don't do anything third party. Everything is here based. So we have our
own customer service. We have our own fulfillment house. We have our own technical support, our sale support,
our agent support. Everything is in house where we could just go tap on that office on their shoulder or
walk to that building wherever they're at in the location. So I don't farm anything out, third party or
different countries. Everything is here. When you call our office, you get a live person on the phone.
And that's huge because when I was back in the 90s working, that's how it used to be.
It was old school.
Someone answered the phone.
How can I help you and transfer you to Wood Department?
You call a financial institution or you call any other of our competitors.
And that's what separates us as well is that you'll get a life person.
The last thing I hate when I have an issue with anything, credit card bill, whatever it is, that you call and you get pushed this button, push that button.
And then sometimes it's after hours.
Oh, we'll get hold of you tomorrow.
So anyway, at the end of the day, what I built is old-fashioned customer service, one brick layer at a time.
and it's making relationship and shaking hands and making it happen.
And we've got really honored with the largest processors and awarded for having a lot of
clientele and also being in business as long as we have, even through the COVID,
even through the times of the stock market went down back in the mortgage era,
which was 2008, 9, 10, we stayed low.
One of the things that really happened, Ryan, in that era, 2008, 9, 10 and around that time,
I took the hit first, brother.
I went ahead and cut my salary.
As the CEO and as a leader of the company, I took mine out.
And I was not able to move forward with Christmas parties, functions, raises.
So I sharp in the pencil as a leader.
I've always been the first one to take the hit.
What did that do?
I did not let one person go during that time.
Not one person left my company because I did not change or fire anyone because of the compensation.
I re-stratized and pivoted and figured out how can I make more money for the organization?
How can I keep my staff?
And that's what I did.
We've just been blessed as a company because a lot of them, businesses and competitors like myself,
of a win out of business in that era. And also in 2020, a lot of them went out. I mean, I had to close my
office and we were not able to come into the physical office for 14 months. That drove me nuts,
bro, because I'm just like a people kind of guy. So I go into every department. I walk the
floor. I'm not everywhere. We were blessed there again not to go out of business and to maintain
and repivit again. We had to readjust. And then one of the happiest days of my life was
coming back to the office after 14 months being closed. That's some of the highlights where we had
some up and downs. Every entrepreneur has struggles, man. It's how you deal with them. You're going
hit a bump that's a natural disaster or something that's out of your hands. COVID was out of my
hands. The stock market was out of my hands. There's nothing I could do. But what we do as business
owners out there is you grind down, you stay down, you buckle back, you look and you all observe,
what can you do different? How can you still maintain and grow? So it's just really going back to basics,
man, is what it is. Talking with Moses Heredia, he is the CEO of global processing system.
say, Moses, how did you transition from getting high-level work done that all benefited
yourself as a salesperson to then building a team and a company? You seem like a natural
people person, so some of that seems obvious to me. But I do think it is, and it's one of the
things I had to learn. I grew up a high performer, making a lot of money for a lot of people,
including myself, but it wasn't natural for me to maybe pull people along with me, like,
because I was competitive and everything else, and that could kind of, how did you?
you sort of transition and what was it like sort of building this company and this team out?
Let me just give you a couple of stories that will probably shine some light on what happens.
So when I was a child and a kid, my mom seen me work alongside of her as I grew up with her in the
field. At the age of 12, 13, 14, back in the country, parents don't care if you have a license or not.
So what she seen in me, brother, is I would have the immigrant, the crew. I would have a bunch of
crew with me and I would take them to the job sites, okay? And in those job sites, we would
have lunch together. Someone's birthday, we would have a cake together. It would
team building, and these people were a lot older than I was and a lot less fortunate. And my mom,
what she would do is she helped thousands of people become residents and American citizens on how
their performance were with their growth, with paying their taxes. So she was a big influence in that and
was well known back where I was born and raised. But to answer your question, no, I didn't grow up
just like, hey, you're going to go ahead and take over this company or you're going to do well. It started
as a child and seeing my mom open a restaurant and helping her in the business, seeing her,
her in the field lands with the immigrants and team building. So I would be in charge of a crew
and take them to different job sites. She would do also rental properties, brother. And I used to
see her how she would handle the business and how she would talk. So one of the things that I
just give credit to and to answer your question is I was always alongside of her. She didn't have
education and she didn't have much to work with. But at the end of the day, she had people that
respected her because she would not lie, cheat or steal and she was always fair with everyone.
And she was just a hard worker. So I learned a lot of those traits along as I
I was going through my industry.
And for me, team building, I had already done that as a kid.
And my mom taught me.
Just be compassionate with people.
Offer them the respect that you deserve and never lie.
Cheater still, just work with people and just have that common sense.
So I can't say that I changed anything or I read a book or I went to college because I never did.
It was just being around good, qualified people that taught you the best and want the best for you, Ryan.
It's really that I can just thank my mother for.
Being human, maybe.
I mean, it's true, though.
Well, being yourself, I mean, you clearly have some natural-born leadership skills.
I can see them.
I don't even, I barely, I know you from reading about you and known you for an hour,
and I can sense the natural-born leadership qualities and serving others so that they serve you.
And not for that, but just because it is that reciprocation that happens when they see that.
It sounds like that's what's happened a lot.
Absolutely, Ryan.
That's huge.
And, you know, I have staff that have been with me since the birth of the company for over 20-something years,
and that's outside sales and inside the corporate office.
They're here not because they love their furniture, they love the things or the coffee here.
They're here for a certain reason.
And it's the same thing that I preach is like, don't lie, cheater still, and you and I will go all the way to the wills fall off.
And people have retired here.
People are still moving forward.
I've seen a lot of people flourish from here.
They've bought homes.
They bought a second home.
Now they're investors.
It's beautiful.
That's success to me.
When I see my staff come from nothing and I give opportunities to people and they can become something,
And that brings tears to my eyes more than anything.
And to me, that's success.
Seeing someone grows, now they have a family, now they're moving forward.
It just speaks volume to have a staff that's been with you since the birth of the company.
And I'm not talking about one or two.
I'm talking about probably 15, 18 people that are still with me in respects to that.
It just speaks volume because of the culture that we carry and how we conduct business.
So you always have to really just be a leader and go first.
Preach what you say.
Whenever I do a board and I'm having meetings with my management team and not even all my staff,
is I do the pyramid upside down.
The first person that is important is obviously our customer because without our customer,
we don't have a company or a business.
And then I'm always at the end.
That last person that matters is me.
And I turn that pyramid upside down.
It's like the CEO is the first one that gets hit.
And that's me.
And I've done that.
And I've proven that two different occasions when we hit the bad market and how to
repivit.
So it's really having a foundation and really caring about your people.
A lot of people talk shit.
And a lot of people say, yeah, I do this.
Listen, action speak louder than words.
I just got on social media, brother.
So to me, all this is new podcasting and social media.
So I found my company and built my company way before social media.
Social media didn't make me.
So God made me and I just hustled my ass off and didn't really give a shit with other people thought or my competition.
And that's who my competitors are.
I just move forward.
But at the end of the day, is my staff speaks for itself because they've been here because I've done what I've done with them and continue to keep pushing up.
Yeah.
Moses, I think, you know, I've heard from you a lot of attributes that are important.
But what's the one thing you don't tolerate?
Bullshit. I didn't have to think two seconds about that, Ryan. Like, listen, you know what? Some of my staff know me very well when they screw up and they did something wrong, they know to come in my office like, hey, I know you're going to be upset, but here's what I've done. And I always tell them, when you have a problem, you need to come with the solution. Don't allow me to always fix your problems. So they come in there with a little solution. But one of the things, to this day, I won't tolerate because my mother was the same way is like, don't come up here with some bullshit, you know, and trying to dance around it. Give it to me straight and let's fix it. So at the end of the day, entrepreneurs need to care.
themselves the same way with their clients, even a client per se. Let's say that they make an order
or a purchase order, right? And you can't deliver? Hey, tell the client, listen, you know what? This
product will not be delivered into a certain time. We hire a high volume of sales on it. It's a
very popular product. And be truthful. Instead of telling them one thing and then coming up with
another bullshit, your customers will respect you a lot more. If you're just straightforward
with them and be honest and they're learned my customer and we screwed up, I tell my staff,
admit it. Admit that you screwed up and how you're going to be doing better and it won't
happen again. Just be honest.
If we were just honest with one another, brother, I think things would be a lot better.
And I hope some of the young entrepreneurs out there or even existing entrepreneurs are listening
that they can take that pedigree and ingredient.
And it takes a lot of ingredients to make that good loaf of bread, right?
Not just one ingredient.
But at the end of the day is take piece by piece, man, and make a masterpiece out of it and carry it on and push that it forward.
And don't do it just because it sounds good or don't do it because you want a pat on the back.
Do it because you really mean it and you really care for your staff and the client because
without the client, no one here will have a business that's a deal.
in business, period.
Right.
I have to talk to my people.
The client is the reason the revenue comes in the door.
Even like Google executives have come out and said this,
that you forgot that it was about the client.
Because they, you know, making it more comfortable for workers
and having the nap pods.
I'm all for kumbaya, whatever.
But let's not forget this is work.
And we have clients to serve and we ain't got no work.
I still want some work, baby.
What about you, Moses?
Hey, man.
I'm following right behind you, brother.
You need the way I'm right behind you.
So, yeah, that's the pathway that we got to respect and take because that's the cold-hearted
truth out there.
We need to make sure that they're happy.
Even some of my clients, I tell my staff, listen, yes, they're wrong, but at the end of the
day, they're right.
Listen, there are clients that make them happy.
What is it that they need?
And how can we fulfill the requirements that we can move forward and get past this?
So at the end of the day, you know, middle ground.
Always, brother, always, absolutely, 100%.
Yeah, exactly.
Moses, a guy like you, been successful, very high level, very successful company, written the book.
It's always a journey.
I always tell people there's no destination.
We're always on the journey to our last breath.
But what does success look like to you?
Not the end, but is it hard to make a guy like you happy?
There's some people, I don't know you well enough, that I feel like they're successful.
And it's like, I don't know if they'll ever be satisfied.
For you, though, what is true satisfaction?
When I was younger, I'd say early 20s, 30s, I would say, I'm going to retire young.
And to be quite honest, Ryan, success to me is seeing my hard work show with my staff and how they grown, how they progressed and how they bought one home in California.
Buying a house in California is giving one of your sons away, man.
Yeah, exactly.
No small feet.
And then to me, they bought another house, an investor because they're renting that one.
And they bought a new car.
They're having a baby.
So successful, two things, right?
Number one is, I don't think I'll ever retire.
It's just in my blood.
I love to do what I do.
and helping people.
And I'm always just out there, whether it's in the politics, whether it's giving
wheelchairs away or helping the needy or paying the layaways or even staying here in the office.
I come to the office on Monday through Friday, brother, unless I'm traveling.
So success to me, it was never looking into my bank account.
It was never about the money.
Some people get greedy and it's all about the money.
And my philosophy and the way I have been blessed is I never looked at that.
I've always looked at what can I do?
What can I do better?
How can I improve myself?
How can I get more clients?
How can I make more awareness?
And just move forward.
And guess what?
When I would look back, I'm like, oh my gosh, bank account is growing.
But you know what?
I did that even working for the second largest processor when I was an employee when I was
W2, brother.
I never really did it for the bank account or the money.
I just did it because of the passion.
I love to help people.
So success to me is not money.
Success to me is helping people around you, helping people grow, even giving back,
giving back in general.
And our company gives back in different countries of the world and the United States as well
and the homeless.
Like, we do a lot.
But it's really that to me, the key thing is success.
helping them as success because I remember where I came from. I came from very humble beginnings where we didn't have too much of anything growing up, but I never forgot where I came from and staying humble. One person told me this and I remember hearing this and it never left my mind is some people say, hey, money changed that guy. And I'm like, nah, bullshit. Money never changes a person. The person is really who they are, but money just shows who they really are. Because some people get money, Ryan, and then all of a sudden they turn into assholes. But guess what? They weren't always an asshole, man. It's just me.
Money amplified that and just ignited that shit.
So me, thank God that I remember where I came from.
I still carry myself like I'm poor, but I never look at my bank account.
I don't fly.
It's not about the money for me.
It's always about the love and helping and growing, whether it's my church, or whether
it's a nonprofit or with even my staff, that they have something going on and they're doing
a walk-a-thon for a certain disease or whatever it is.
It's just reuniting and helping one another.
And our country would be in so much better freaking hands.
Instead of just pointing fingers at each other, like, here, we're in a freaking
country, man.
We're all here together.
Let's help each other out.
So success to me to answer your question, Ryan, is seeing my people that I have helped or my staff succeeding, bro.
That to me brings tears to my eyes and that success for me.
Final area I want to go down, just giving Moses your upbringing the son of immigrants and we live in a great country.
The greatest on earth.
United States of America.
You've seen, you know both sides of it.
You've got parents that are immigrants.
You've seen it all.
And I think you know how great this country is.
And I want you to voice your opinion because our own people like to turn our country against
us or to turn us against the country like we have something to be ashamed of or that this isn't
the greatest place on earth to live and to prosper and that the American dream is still alive
and well for those that want to take advantage of it. I'd love for you to sort of close out this
episode with just your perspective on that. We live in a country that we're free. Sky's the
limit. You want to open up in business tomorrow? Go for it. You want to go ahead and just like help
and open a nonprofit and do church or missioners. You go help. Go go do that. We'll live. We'll look.
live in a country where there's no communism. You can't live on this side of the world or you can't
live on this side of the country. Like, hey, listen, we're all free, you know. One of the things that I am
blessed that my mother took me to Mexico when I was a child, and she left me out there for a couple of
months. I'll tell you what, it was rough. And looking back as an adult, I'm like, I thank her for
that now, and I'm glad she did that. I was out there playing with other kids soccer out in the dirt
roads. That's where the roads. It was dirt. It was no street, no pavements, right? But they
had no shoes on. They had no TV. They had no electricity. They had no running water. I was
This is crazy, but it made me who I am today.
Fast forward to now, I help a nonprofit that's a wheelchair company.
And what they do is I heard this story, brother, and just broke my heart.
This mother, ah, shit, it just hits me every time, man.
This mother would walk a couple of miles to take her child to school.
And it's in another country.
She would tie her kid on the back and take him to school and then go home and look after the other ones and do the chores.
And then she would pick him up again and bring him back.
We donated so many wheelchairs so that way they can be mobile.
and just do a little more things.
And this is a child, bro.
I think the child was like seven years old, man.
So getting back to what you're saying, Ryan, we live in a country that people don't realize.
Sometimes when I get into discussion like that, I'm like, you know what, why don't you go move to a third world country and then come back and let me know how you feel about our country?
Because at the end of the day, these people are just born with a spoon in the mouth or they come from different environments where they never suffered.
And I suffered.
I've seen it.
I witnessed it.
And maybe it's just a different environment from living that life.
But to answer your question, man, I am so proud to be an American citizen.
I'm so proud to have a president who believes in our country and want to make it better.
And going to other countries and saying, you know what?
You've been taking advantage of my country for so long.
Now you're just trying to pay back.
And that's what we need.
We need more fighters out there.
We need more advocates.
We need more people doing the right thing for our country.
I don't care if you're an immigrant, different skin color or uneducated.
I don't really give a rat's ass where you come from.
But at the end of the day is, love this country, appreciate this country.
That's all I can say.
If you're unhappy with this country, then maybe you need.
to go somewhere else. But we live in the best country in the world, Ryan. In the world, I could say
that and I stand behind that 100%. There's no other way to end it right there. That's what the audience
needs to hear. Moses, where can everybody learn more about the book, about you, about global processing,
all the stuff. We're some good destinations for everything. The book they can find it on Amazon or at Barnes
and Noble. They can always reach me. I have a good team. I have a great social media team. They can
DM me and then my staff will get it contact with me. It's at Moses, Heredia, underscore. Or they can even inquire
on my website, which is www.mosisoradia.com. We're always out there, man, and making things happen
positive for people. At the end of the day, it's all about the positive world and staying
focused with one another. Moses, I appreciate you so much for coming on the show and sharing
your story and for being a great representation of America. Thank you, Ryan. I appreciate you
you having me on here, brother. And if you're ever out in California, definitely look me up and
then we'd love to have lunch or dinner with you. And even if you come with the family, let's do
that too, brother. Love it, man. Hey, guys, you know where to find us, Ryan isright.com. We'll find
all the links to Moses material, his book, his social handles, the website, all of those things.
Go check out that book. You need to. You see. We love this guy. We love him for everything he's doing
to make America greater. And that's what we all got to do. Put one foot in front of the other.
It's up to you. Not anyone else. Take it in your own hands. We'll see you next time.
All right. About now. Here's the truth. Information doesn't change your life. Execution does.
So don't just listen to this episode and move on. Take the idea. Make the call.
launch the thing fix the problem build what you keep talking about building for more follow ryan
alford on instagram at ryan alford and watch or listen to every episode at ryan is right dot com
this is right about now now quit waiting go win
