3 Takeaways - The Science of Getting from Where You Are to Where You Want to Be: Katy Milkman (#41)
Episode Date: May 18, 2021Wall Street Journal best-selling author Katy Milkman shares science-based ways to create change in our lives. She is a professor at the Wharton School at the University of Pennsylvania and author of H...ow to Change: The Science of Getting From Where You Are to Where You Want to Be.
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Welcome to the Three Takeaways podcast, which features short, memorable conversations with the world's best thinkers, business leaders, writers, politicians, scientists, and other newsmakers.
Each episode ends with the three key takeaways that person has learned over their lives and their careers.
And now your host and board member of schools at Harvard, Princeton, and Columbia, Lynn Thoman.
Hi, everyone. It's Lynn Thoman. Welcome to another episode.
Today, I'm excited to be here with Katie Milkman.
She's a professor at Wharton, host of Choiceology podcast,
and she's also been an advisor to dozens of companies,
including Google and Walmart, on how to spur positive change.
Her new book is How to Change the The Science of Getting from Where You Are
to Where You Want to Be.
Katie, your friend and mine, Angela Duckworth,
best-selling author of Grit,
says in her foreword to your wonderful book
that people describe you as crazy productive,
a machine, and superhuman, but you weren't always that way. You studied behavior change and found
the secret to a better life and getting to where you want to be is not to be perfect or even to try
harder, but to understand your impulses, outsmart them, and whenever possible to make them work for
you rather than against you. I'm excited to learn how many of us, with the help of your ideas,
Katie, can turn the odds in our favor. Katie, welcome and thanks so much for being here today.
Thank you. I'm really excited to be here.
I was mesmerized by your story about Andre Agassi. Can you tell us about him?
Yeah, I would love to, and I'm so glad you enjoyed it. It
was, frankly, tremendously fun to write that story because I was an Andre Agassi fan as a child. I was
a tennis player as well. So it was exciting to get to open my book with a story when I realized that
was the perfect way about one of my favorite players of all time. And the story involves a moment that
was really pivotal in his career. So if you're not familiar with Andre Agassi, he was one of
the greatest tennis players of all time. And he had this huge potential and so many expectations.
But in the early 1990s, he really wasn't living up to them. He was a young phenom, and yet he was ranked around 30th in the world
at the point in the book where I pick up my story. He wasn't in that number one slot. And many of his
childhood opponents who everyone expected him to blow past in the rankings were outperforming him.
People like Pete Sampras and Michael Chang and Jim Currier. And Agassi's coach of many years had just left him unceremoniously,
and he was kind of in a rut.
He was best known for his Images Everything canon commercials
and really hadn't actually achieved substance on the Pro Tour,
in spite of his talent.
And he had this really important dinner.
It was a dinner with a potential new
coach. The coach who he was hoping to lure to join his team was Brad Gilbert, who had just
written a bestselling book called Winning Ugly. And the premise of the book was that to be a
successful tennis player, you had to play smart tennis and you had to understand and master the mental game
and understand your opponent and outsmart your opponent. And of course, naturally, the conversation
at the dinner turned to these topics. When Brad Gilbert sat down with Andre Agassi, he said, look,
if I had your talent, I would be dominating. Brad Gilbert, by the way, had been sort of an ugly
player in terms of his strokes
and his skills on the court. He won through strategy and he actually had reached the ranking
of number four in the world, which most people would have said he had no right to. So when he
sat down with Agassi, what he said was, look, you are playing a self-centered game of tennis.
You aren't thinking about your opponent. You're going out there. You have all these big shots and you go for big winners and you just play your game and you ignore who you're up
against. If you just focus on your opponent and play a strategic game and occasionally let them
lose instead of forcing the winner every time, you could be dominating and I can help you get there.
And Agassi was riveted and And he realized this was absolutely right.
He had been playing a game that was entirely focused on him and not thinking through, who
am I up against?
What strategy can I use to outsmart them, to outplay them?
And he hired Brad Gilbert as his coach.
And this sort of began his ascent.
He ended up winning the U.S. Open that year, even though he was unseated.
It was a historic victory.
Someone who was unseated hadn't won in decades and went on to hold the number one spot after that.
And he held it for a total of 101 weeks in his career.
And, of course, there were ups and downs.
But figuring out that he needed to develop a strategy and outsmart his opponent as opposed to playing the self-focused game. That was the key. And I use
that to make a key point about the nature of behavior change, because what works, at least
in my experience, is very similar. And too often when we are trying to change our own behavior or
other people's behavior, we aren't strategic. We just pick up an idea from off the shelf. You set big audacious goals or visualize success. We go after it in a way that doesn't acknowledge the opponent we're facing. If we instead are strategic and recognize, oh, in this case, the reason change isn't happening is that it's actually a chore to do the thing I need to do. It's really unpleasant. And that is the barrier. Or it's not top of mind. It's not salient. It's not easy enough. I haven't made it simple. I haven't
made it the path of least resistance. I'm not confident. I don't believe I can. Whatever the
barrier is, once we understand it, we can actually tailor our strategy to outsmart it and outperform
it and use science to help. It's obviously different than a game of tennis. Your opponent is inside you instead of across the net.
But it's very much the same principle.
And that's why I told Agassi's story.
And it was tremendously fun to do it.
So interesting that Andre Agassi was failing because of his goal of hitting more winners.
He was already hitting a lot of winners and his goal was hitting more winners.
But because he couldn't hit all winners, he was getting discouraged and losing.
He had the wrong goal.
So fascinating.
I couldn't agree more.
And watching it happen live in the 1990s, watching his transformation made it even more
powerful to get to write about his story in the book, which, by the way, I should note,
he has an amazing memoir called Open, which was a source for my opening story that I recommend to anyone. It's
an incredible story of change and roadblocks. And he talks both about his personal life and
his life on the court. I obviously focus on his career, but he had a lot of interesting changes
in his personal life, a lot of challenges and overcame a tremendous amount to find his way.
The most important thing is to figure out what is standing in your way. And it isn't always just one thing. Sometimes there are a number of roadblocks that you need to counter. But figuring that out
is critical to then taking the next step and using the best science available, the best
strategies available to overcome whatever it is that's standing in your
way. Before we talk about the key parts of your evidence-based approach to change, can you tell
us, Katie, how you first became interested in change? Were you always perfectly productive
in your life and studies? No, quite the opposite, actually. My friends and I who studied this topic, we often joke that there's two kinds of researchers who study behavior change.
There's the people who are really outstanding and have never had many problems in life.
And they sort of look at these other creatures, these mortals around them, and they say, wow, it's weird that these people have all these problems.
Maybe if I do some science, I can make sense of all the people around me. So there's that type. And then there's the other
type for whom it's really me search. They've been struggling their whole lives. Their decision
making is a mess. And they say, oh, gosh, maybe I can fix myself if I just do some science on this.
I definitely fall into the me search category. That's how I started was
struggles that got me interested.
You know, why can't I motivate myself to stick to a healthy diet, to get to the gym, to get my work done on time for my classes?
What's wrong with me?
I don't understand.
How can I fix it?
So that's what got me going.
I would say it was more of a almost like a hobby at the beginning.
I was writing papers about this, but I was writing papers about other topics, too.
I was an engineer by training and thought my niche was using big data to better understand decisions people made in the Internet era, using new sources of data from online companies, because I guess I'm a little bit older now.
The Internet was this brand new shiny thing when I went to grad school. And it really wasn't until I was a professor at Wharton, an assistant professor, and I wandered over the medical school for a research talk.
We had a really fantastic group and still do doing behavioral economics, which is my area and behavioral economics and health research.
And I was in a seminar presentation and someone put up a slide that had a graph on it that really changed my
life. And I know that's a super nerd thing to say that a graph changed your life, but it's true.
It did. It was a pie chart showing the proportion of premature deaths in the United States that are
caused by different sources. And what boggled my mind was that the largest wedge was behaviors
that people could change. 40% of premature deaths in the U.S largest wedge was behaviors that people could change.
40% of premature deaths in the U.S. are due to behaviors we could change.
So decisions we make about what to eat, whether or not to be physically active, whether to smoke and drink, whether or not to be safe when you get into vehicles.
These things accumulate in a way that I truly had no appreciation of.
I would have been off by an order of magnitude if I had estimated the impact that this all has cumulatively.
And so seeing that was just really eye-opening,
that there was an opportunity,
if I turned my me-search from a hobby to a focus
and a programmatic approach,
to have a huge positive social impact.
Once I saw what the impact was on health,
it was easy to make the leap that,
okay, these things, if they accumulate so much there,
they must also accumulate in a meaningful way
when you think about decisions that people make
about their finances and about their happiness
and about their education.
And so the opportunity seemed even bigger
than just the health space.
If we could understand behavior change, there were so many ways that we could really make people's lives better.
Change is really hard.
That is absolutely true.
I definitely want to emphasize that.
And it's almost always, even if you're successful two steps forward, one step back, there's always bumps in the road.
That's part of it.
It's just challenging. So many things are working against us from our tendency to overweight, the things that are
instantly gratifying and dramatically underweight, the long term benefits we'll achieve from a
decision to forgetfulness, and the tendency to take the path of least resistance. So there are
so many obstacles. But if I had to say why I think most people don't set themselves up as well as possible for success, I would say it's because of this tendency not to think strategically enough.
I think we could change more effectively, be more successful if we start to understand, OK, what are those barriers and what are the tools and techniques that can help us outsmart them?
That's not to say that it's going to guarantee that change will happen. My hope is if someone
reads this book and implements the strategies, maybe I make them 10% or 15% more effective.
It's not a cure-all, but there is a lot that we now know that can set people up to have a much
better probability of success. I would say an important starting point is understanding, OK, first of all, what is the change goal, right?
Are you trying to change your diet, your exercise?
Are you trying to change your productivity?
In that case, is it that you want to work longer hours or spend less time on social media or change how many meetings you have a day?
Do you want to be a better mentor, a better parent?
The more specificity around the goal, the better.
And it's important to try to do one thing at a time. I should also note there's some really great research by UCLA's
Steven Spiller and collaborators showing that when we have a lot of goals and then try to make plans
for all those different goals, it actually can be demotivating because we feel like, oh, my God,
I can't do all these things. It's too much. So it is important to start by figuring out what is it that you want to achieve.
And my book and my work really pick up there
with an assumption that there is some objective
that's known.
And then you can diagnose, okay, what is the barrier?
What is the thing that is holding you back?
Or what are the set of things?
And then let's start figuring out
what are the selves we can offer.
Let's talk about some of the most successful strategies.
Can you talk about how making hard things seem fun
is a much better strategy
than making hard things seem important?
This insight, I should note,
is really from Ayelet Fischbach
of the University of Chicago
and Caitlin Woolley of Cornell University,
who's Ayelet's former doctoral student.
It's so important.
I'd done some research that danced around it, but they brought it into clear focus when
they did this work showing if you ask most people, how are they going to pursue a new
goal, say, getting themselves to the gym more often or eating healthier or studying more
effectively?
Most people say, I'm going to look for the most effective way I can achieve that goal.
So, for instance, going to the gym, I'm going to look for what's the maximally efficient workout I can do.
Maybe it's the Stairmaster.
It's punishing, but so many calories per minute.
It's great.
That's what I'll do.
But a small fraction of people take a different approach.
They instead look for the most fun way to pursue their goal.
So they go to the gym and they say, I think I'm going to take a Zumba class with my friends because I'm going to really enjoy that. And it turns out that
even though, of course, in that first attempt, maybe you don't get quite as far towards your
goal, you're actually much more likely to persist because the experience is enjoyable. So they've
run randomized controlled trials showing that if you encourage people to pursue their goals in ways that are fun or help them pursue them in ways that are fun, they stick to it longer.
It's such an important insight, and it's clear why it works.
We know from behavioral economics that people are present biased, that in general, whatever is happening in the moment, we dramatically overweight the gratification that provides relative to these
long-term payoffs. And so if that's the case, instead of fighting this uphill battle and trying
to just do it as Nike would prescribe and push through and do the hard thing, that is unlikely
to work because we're going to overweight. Well, you know, the gym, that workout was really
unpleasant. I'm going to sit on the couch today. But if you can make it enjoyable, so you're not
fighting that uphill battle, then you're going to stick to your goals. And so I think it's a
really important insight. And I've done some research on techniques. It was more of a hack
that I was interested in studying, which I call temptation bundling. And that's linking something
that you find really fun, like binge watching TV or listening to your favorite podcast or audio
novel with something
that feels a bit like a chore, but you need to get done like laundry or vacuuming or whatever
it is you need to do or cooking fresh meals for your family or in my case, getting myself to the
gym. When I was a graduate student, I only allowed myself to listen to tempting audio novels like
James Patterson's books or Harry Potter, The Hunger Games when I was exercising.
And I found that that cured two problems at once.
One, I stopped wasting time at home on indulgent entertainment when I should have been doing
my homework.
And two, I started craving trips to the gym to find out what happened in my latest thriller.
And the trips became a pleasure instead of a chore.
And so it worked so well for me that I ended up studying this and showing,
oh, I'm not alone.
This kind of strategy can help lots of people.
I was fascinated that this strategy
of making hard things fun can be used everywhere.
I love your example of the piano stairs.
Can you tell us about them?
Thank you.
This is a really fun video that I show
for my students at Wharton and executive audiences just to make it vivid, a way that you can make things fun.
And it was a cute Volkswagen advertising campaign where they went to a subway station in Stockholm and they installed piano stairs.
Usually people coming out of the subway, they have a choice between taking the stairs and taking an escalator.
And the escalator typically wins out because it's the path of least resistance.
But overnight, these engineers installed piano stairs.
So if you walk up the staircase, first, it looks like piano keys.
And second, it plays music.
And naturally, when people now encountered this marvel on their commute, they made a different choice. 66% more people, according to this video,
chose the stairs over the escalator when they appeared because now you can make music and have
fun while you're walking up and down and people go back up and down to play their songs to get a
little bit of exercise. It's one of those things where maybe the novelty would wear off after a
little while, but it's a delightful example of how we can invent fun ways to pursue things that are better for us in the long run.
And that delight factor can change the equation.
Can you tell us about fresh starts and how they can help us achieve change?
I was intrigued that a fresh start can be something as mundane as a Monday resolution.
Yeah, this is work that has been some of the most interesting
I've done in my career. It came out of a visit I made to Google about a decade ago where I was
presenting some of my early research on behavior change and some of the strategies that could help
nudge employees towards making healthier decisions and being more productive and saving more for retirement. So I shared these tools and a leader in their HR group,
they call them people analysts, asked me this amazing question. He said,
OK, totally sold that we should offer up these tools and nudge people towards better decisions.
Katie, but is there some ideal time to do that? Is there some moment when people are
particularly motivated and likely to follow through and to make good use of these tools?
It was like a light bulb went off. It was such a great question. I had never actually seen research
that really answered it. So I went back to my team, my doctoral student, then Heng-Chen Dai,
who's now a UCLA Anderson professor, and my friend Jason Reese, a senior fellow at Wharton, we started talking about this question.
The first thought that had come to mind for me, as you mentioned, was New Year's resolutions.
We know that people are more motivated to pursue their goals at the start of a new year.
That moment when there's this transition, we learned it feels to people like a fresh start, right?
You have the social norm of setting
resolutions, but also this sense that if I didn't achieve it last year, that was the old me. And I
have a blank slate now and a fresh start and the new me can do it. So you can dissociate yourself
from those past failures and be more optimistic. And you're also more likely to step back and just
think big picture about your goals. And what we found in our research is it's not just at New
Year's. That's one big fresh start moment that we're all familiar with. But there's actually a
lot of moments in our lives that give us that sense of a clean slate and a chapter break and
a new beginning. And they can be small, like a Monday turns out to be a fresh start to most of
us. We feel like, OK, it's a new week. It's a new beginning. That can be highly motivating.
But there's also other dates, dates like celebrating a birthday or even the beginning of a new month or the celebration of a holiday
that feels like a fresh start. So think more Labor Day and less Valentine's Day. But there are some
holidays we associate in our minds with fresh starts. We found that people are more likely and
more motivated to pursue these goals naturally at those moments. So if we look at when people go to the gym, for instance, or when they search for the term diet on Google or when they set goals on a popular goal setting website about everything from health to finances to education, it happens naturally at these moments.
The beginning of a new week, month, year, the celebration of holidays that feel like fresh starts, the celebration of birthdays, a semester break for students.
Those things trigger more activity around our goals.
And then also we can nudge people at these moments.
So if we invite someone to start getting reminders
to pursue their goals or to sign up for a 401k
to save for retirement,
and we highlight a fresh start date,
oh, your birthday's coming up.
Do you want to start then?
Or it's the first day of spring.
How's that as a start date?
We see a higher take-up and higher savings rates, for instance.
So commitment devices are another one of your hacks. Can you tell us about those? do I overcome it? One of the ways is the carrot, and that's the make it fun approach. Figure out how to actually give yourself instant gratification from the activity that feels like a chore so that the equation has changed. But the other way you can change the equation when it comes to temptation
is actually just the stick. So you can change the reward structure so that the penalty or the cost
or the barriers are so high to doing the thing
that's bad for you that you won't. And we are very used to other people imposing these kinds of costs
and barriers and sticks on us, right? The government is often doing it like you get fined if you speed,
so your impulse to speed will be held in check. If you take drugs that are bad for you, same kinds
of penalties, right? So we're used to others setting up these systems of rewards and penalties. But what's weird about commitment devices is that they're tools we can
use to create those kinds of penalties and structures for ourselves when we anticipate
some temptation that might take us off track. And there's a lot of different ways you can do this.
One of my favorite studies of commitment devices involves savings. It was a study run by Nava Ashraf and Dean Carlin and Wesley Yen, three really terrific economists
who were interested in whether or not they could help people save more if they gave them access
to a different kind of savings account than we're used to, a commitment savings account.
So this was an account where if you put your money in, it earned the typical interest rate,
the same one available in a standard savings account. But if you wanted to take your money out, you couldn't until you reached a predetermined
savings goal that you had selected or a predetermined date that you had selected.
And they offered these kinds of accounts to hundreds of people. They randomly assigned
people to either get access to a standard savings account
or a standard savings account and this commitment account.
And they looked, first of all,
how many people were interested in,
then in total among these two groups,
one offered the account and one not,
what was the savings rate?
And they found, first of all,
about 30% of people actually elected
to use these wacky accounts
where you don't have access to your
money regularly. It's like a financial chastity belt. Again, you're getting no better interest
rate and you're going to have less liquidity. So that's surprising from an economic standpoint
that people found that attractive. But it makes sense when you look at the results of the savings
outcomes. So the group that had access to that account, including the 70% of people, by the way,
who didn't use it, just that whole group compared to the group that had only access to a standard
account, the commitment account access gave 80% more savings year over year. People who might
have been tempted, certainly were tempted to go dip into their savings. Oh, there's a birthday
coming up or a festival or some reason that I'm going to let my savings goals go by the wayside and instead dip into that account. Those people couldn't because they'd set
themselves up for success by creating these constraints. And so their savings ballooned.
I love that example, but there's also research showing you can do this in a more straightforward
way, which is with a cash commitment. So you can actually put money on the line that you'll forfeit if you fail to achieve
some goal.
And there are websites like stick, S-T-I-C-K-K.com and Beeminder that let you do this.
They set up like a contract for you.
They take your credit card information and then send money to a charitable organization
you choose if you fail to achieve a goal and you choose a referee who reports on your success. It could be a digital referee, like a digital scale or a bit that you
link up. What's really interesting about these self-imposed fines is, again, there's evidence
that they can really help. One of my favorite studies, also led by Dean Carlin, who was, by the
way, one of the co-founders of STIC and a really, I think, brilliant behavioral economist. He showed
that if you randomly assign
people who are trying to quit smoking to either have access to sort of the usual stuff, the usual
tactics and encouragement, or all of that, plus a cash commitment where you put money in an account
and you'll have to forfeit it in six months. If you fail a urine test for nicotine or cotinine,
it increases the successful quit rate by 30%.
So really powerful tools, but a lot of people shy away from them because putting a cost or
constraint on your future self is a little bit scary. But you have found that even without
putting a cost or constraint on your future self, just the very idea or the very act of making a commitment.
One of your examples, a doctor just committing to prescribe less antibiotics. There's no cost there.
And yet the commitment simply changes the action. I found that fascinating.
Yes, that's true. And there are ways to create these kinds of commitments that don't have strict costs.
There are more costs like shame or you're accountable to someone else and you'll be
embarrassed if it doesn't work out.
Psychological costs.
They tend to be a little bit less effective on average, naturally, because the penalty
is lower, but they can still be effective.
And you're referring to this really interesting study where doctors who were
over-prescribing antibiotics for unnecessary things where it doesn't help, but you're tempted
to do it because your patient comes in and begs for the prescription. They want relief and they
think this might work. And it's not good net to do it because one, it has side effects for the
patients and two, it actually increases antibiotic resistance, but it's tempting to just give them what they want. It's not that costly. And so a lot of doctors over
prescribe these unnecessary antibiotics. And there's this experiment where doctors were
randomly assigned to either just be encouraged not to do this or a condition where they signed
a pledge and put it up in their waiting room saying, I am not going to be prescribing antibiotics for these unnecessary conditions.
And signing the pledge and posting it publicly
in waiting rooms led to a huge decrease
in the unnecessary antibiotic prescription rate
in those doctor's offices in the follow-up period.
It's another kind of commitment device.
It doesn't involve cash,
but it does involve your reputation,
accountability, and so can also work.
Planning prompts are another one of your strategies to accomplish goals. Can you tell us about those?
Yeah, this is based on the work of NYU psychologist Peter Golwitzer. And Peter discovered that a lot
of people make plans the wrong way. Most of us, when we have some goal we want to
achieve, we just have an intention, right? So we think I want to learn a new language on Duolingo
and I'm going to spend more time on that goal. But a small fraction of people make plans a better way,
which is they actually have specificity. They form sort of an if-then plan. If it is a weeknight at
5 p.m., I'll spend an hour practicing on Duolingo.
When you have that specificity in random assignment trials, you're more likely to follow
through. And there's a bunch of reasons for that. But one of the most potent barriers I think it
helps overcome is the forgetting problem with salience. Now, when I have a specific plan,
there's a trigger cue. That moment that I said I would do it, that cues memory. That's how
memories are stored. So at 5pm on a weeknight, I feel accountable. This is the time I said I'd do
it. And it has that accountability hook too, because we don't want to break our past commitments,
even to ourselves. It's also just stored more deeply in memory. Once you think through all
those details, you might also think through obstacles like, Oh, shoot. Well, at 5pm,
actually, I'm going to be commuting. That's not a time when it's convenient.
So you think those things through in advance.
So for all those reasons, making these kinds of if-then plans is a really valuable tool.
And we've shown you can also nudge other people to make them.
So I've done research showing, for instance, if you randomly assign some people to get a prompt to write down the date and time when they plan to get a flu shot at a workplace
clinic that's going to be open for just a couple of days. That really increases turnout relative
to just sending them a standard reminder, letting them know about the clinic. And we think it's the
same psychology. When you're prompted to make that plan, you're more likely to remember it. You have
a cue associated with that date and time. You might put it on your calendar, think through
obstacles, and also you're making a more concrete commitment. So failing to follow through feels like breaking your commitment
to yourself instead of sort of, oh, well, I just put it off. I was fascinated that you found that
we can even just use expectations to shape or change reality. I loved your examples of the
housekeeper and the math student. Can you tell us about those?
This is really not my work for the most part, but it's so interesting. Ali Crum,
who's a Stanford psychologist, did this amazing study of housekeepers at hotels where she
randomly assigned some of them to just get the information that every day the job that they do meets the CDC's definition of adequate physical
activity, that they're getting exercise at work, and it's really good for them. And she didn't tell
some other housekeepers. So she randomly assigned some people to get that information, some people
didn't. And then she looked a month later at physical markers of health and positive exercise
outcomes and found that there was significant health benefit
by the people who'd learned that their work was exercise. So they lost a couple of pounds and
their blood pressure improved. And this is actually an example of a well-known phenomenon, which is
placebo effect. That once you mentally code something as working, you may behave differently
and you may literally have different physiology and different physiological reactions to it.
For example, when someone told me that the house I'd moved into, which is a townhouse,
that I was so lucky that going up and down that stairs was passive exercise.
It made me realize, oh, I'm lucky to get to run it up and down the stairs when we forget the ketchup on the roof deck at dinner.
And I would volunteer to do that and happily do extra loads of laundry.
I'm getting my exercise in.
My guess at what happened would be that
recognizing that their work was activity,
maybe they were more likely to run up and down the stairs
or to really lean into the vacuuming
in a way that ends up having benefits.
It's not a huge benefit, but it's a small benefit.
There's lots of research on the placebo effect,
which is so well-known that when you take a sugar pill,
but you believe it's going to improve your outcomes, it really does, that our beliefs shape our reality.
And the other story you mentioned was about this math graduate student, George Danzig.
And this is a wonderful story that I actually learned from Carol Dweck, who's a professor at Stanford and author of the bestselling book, Mindset, and a brilliant researcher who's thought and done a lot of work on how much our mindset matters to our outcomes. The story of George Jensig is that he was this graduate student.
He walked in late to a class and saw a couple of problems on the board and jotted them down,
assumed they were homework. They were hard, took him a little longer than usual, but he eventually
turned in the solutions to his professor. And his professor came a couple of days later and said,
did you know those were unsolvable problems that you've solved? And sort of moral of the story is if he hadn't thought they were homework, where there
was an expected solution, it seems likely he wouldn't have solved them. Having that expectation
may have shaped his motivation and his performance and ability to solve those important problems.
Katie, you've talked about so many terrific strategies. They're all practical. They're all pretty easy and none of them cost anything. If I could ask you a personal question, how have your strategies worked wrong and how can I outsmart it? So I use temptation bundling
to get my physical activity. And I have a five-year-old son, by the way, and I also use it
as a trick with him. He may have strange habits as an adult because when he watches TV in the
evening, he gets to watch a little bit of screen time. He eats green vegetables. That's the rule.
Those things go together. So there's no arguments anymore about eating the green vegetables. And I
have this fantasy that he'll go to Super Bowl parties and ask people to pass
the Brussels sprouts when he's an adult. So I use it in my own life. And then, you know,
there's lots of other strategies in the book that I use as well. I certainly make these
concrete if then plans when I have something that I want to achieve rather than the vague intention.
One chapter of the book about the power of our social ties and learning social information that the people who surround us show us what's possible.
They shape our self-confidence.
They shape the information we have.
I absolutely use a tactic I call copy and paste.
When I see someone else that's doing something smart that works for them, I try to adopt it immediately, figure out how I can incorporate it into my own life.
I also use a strategy related to self-confidence that I
talk about in the chapter of the importance of beliefs and expectations. It can be really
powerful when you actually are asked for advice on how to achieve goals and you become a mentor
to someone else that can actually improve your own achievement because you believe in yourself
more when you see someone else is looking up to me. And I have an advice club, wonderful faculty members who are my peers at other institutions that have similar research goals and career goals.
We send each other emails when we have a challenging decision to make about our careers and give each other advice and coaching.
And it's really wonderful to have the sounding board and these amazing women to give me feedback when I'm struggling to make a choice.
And that is invaluable and
questionably, and of course, the social bonds that we've formed are invaluable. But I've also found
I benefit a lot from giving advice to my colleagues, because when they face a problem, it's
likely to be one that I might face in the future. So thinking through it helps me set myself up for
success, boost my confidence in my ability to think through these challenges. And so that's
another strategy that I use
and highly recommend others consider.
Before I ask for your three takeaways
that you would like to leave the audience with today,
is there anything else that you would like to mention
that you haven't already touched upon?
I think the biggest thing that we haven't talked about yet
is just durability.
When I first started studying change,
I was looking for a silver
bullet kind of solution where we could teach someone some tactic or put them through a program
for say a month and change them forever after we let go and the program and whatever strategies we
were giving them, and they would be forever after better off. And what we realized is that that was
a silly idea that these barriers, the things that
stand in our way, they don't evaporate. They're part of human nature. And so if we're going to
equip people with tactics and strategies and try to help them change, or if we're going to
try to change ourselves, we need to be in it for the long run, not thinking of it as a, okay,
for a month, I'll temptation bundle, and then I'll have a habit around going to the gym and I can
drop it or whatever else. It really is a long-term commitment that we can see durable change when we keep using
these tactics and strategies, as opposed to thinking of them as short-term solutions that
will get us to a long-term goal. Katie, what are the three key takeaways that you'd like to leave
the audience with? One, try to be really strategic about change. If you understand what the barriers are, and then you match the solutions, you try to deploy
to what is standing in your way, whether it's a confidence barrier, and maybe you need to
surround yourself with people who show you what's possible, and maybe you need an advice
club or a forgetting barrier, and then making plans and scheduling reminders that are timely
can be really valuable.
Thinking about those tricks.
That's the first takeaway, be strategic. The second takeaway is that change is a journey.
It isn't a one-time fix or a quick fix that if we want to get there, we need to be in it for
the long haul and use these strategies persistently rather than temporarily. The third is that there's
a lot to be learned from science. And so look for evidence. Sometimes the things that work are counterintuitive and the things that don't work
are counterintuitive. And so evidence can help. And so I encourage people to look to evidence.
Katie, this has been terrific. Thank you for all these strategies to stack the odds in our favor.
And your book is wonderful. Thank you so much.
Thank you so much for having me. This was really fun though.
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