60 Minutes - The Original Silicon Valley Boys | 60 Minutes: A Second Look

Episode Date: November 26, 2024

Before Elon Musk and Mark Zuckerberg, there was Adam Osborne and Jerry Sanders. You may not be familiar with their names, but the brash business leaders of Silicon Valley of the early 1980s understood... that technology had the capacity to change all of our lives. In this episode, we explore what they got right, what they got wrong, and how lessons learned from early Silicon Valley might help us learn how to navigate the advent of artificial intelligence. For more episodes like this one, search for "60 Minutes: A Second Look" and follow the show, wherever you get your podcasts. To learn more about listener data and our privacy practices visit: https://www.audacyinc.com/privacy-policy Learn more about your ad choices. Visit https://podcastchoices.com/adchoices

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Starting point is 00:00:00 What's better than a well-marbled ribeye sizzling on the barbecue? A well-marbled ribeye sizzling on the barbecue that was carefully selected by an Instacart shopper and delivered to your door. A well-marbled ribeye you ordered without even leaving the kiddie pool. Whatever groceries your summer calls for, Instacart has you covered. Download the Instacart app and enjoy $0 delivery fees on your first three orders. Service fees, exclusions, and terms apply. Instacart. Grocer $0 delivery fees on your first three orders. Service fees, exclusions, and terms apply. Instacart. Groceries that over-deliver. In 1982, 60 Minutes took a trip to a lush, green region of California.
Starting point is 00:00:45 Not long ago, this valley was heavy with plum orchards. Prunes was its heavy industry. So much for what God and nature hath wrought. By the time Morley Safer arrived, the valley was generating a different kind of green. This valley seems to hatch its baby millionaires at practically the rate it spews out its silicon chips. The story was called Valley Boys, as in Silicon Valley, and it featured some of the most cutting-edge technology at the time. The head of the 1981 fair was a small portable computer that would fit under an airplane seat. It's called the Osborne, after its creator, Adam Osborne. Well, what I'm doing is I'm giving you the fundamental machine that does what most people want done.
Starting point is 00:01:25 Osborne's invention was one of the first mass-marketed portable computers, part of a wave of technology that inspired both hope and trepidation. Do we have to use them? In business, in the working environment, yes. There is no escaping it. A lot of this is reminiscent of conversations we're having today about artificial intelligence. Some of the same predictions, some of the same fears. I mean, when new technology comes on the scene,
Starting point is 00:01:56 there's often a mixture of fear and fascination that it's greeted with. I'm Seth Doan, and this is 60 Minutes, A Second Look. Today, the original Valley Boys. When you saw the 60 Minutes piece, what did you think? Oh, it's a really marvelous primary source, as we historians call it. It really so captures this place and time. This is historian Margaret O'Meara. I'm a professor of history at the University of Washington, and I'm also the author of the 2019
Starting point is 00:02:32 book, The Code, Silicon Valley, and the Remaking of America. Morley Safer starts his piece really setting the stage, kind of taking us to Silicon Valley. Yeah. She reads off the names of the streets. He may actually live on corporate, she on semiconductor drive. taking us to Silicon Valley. Yeah. She reads off the names of the streets. He may actually live on corporate. She on semiconductor drive. It really captures what the valley was like. First, you have this aerial view of the orchards that were everywhere still.
Starting point is 00:02:58 And then you go to the office parks that are not particularly pretty, let's be honest. They were not built for aesthetics. The valley is now filled with low-slung factory buildings with names like the characters in the barroom scene of Star Wars. Nitron, Zilog, Quantel, Zynetics. And you have these strange names of companies, you know, the Trons and the Tronics and the... And of course, 10 years later, they're followed by other strange names of companies, you know, the Trons and the Tronics and the, and of course, 10 years later, they're followed by other strange names like Yahoo with an exclamation point at the
Starting point is 00:03:31 end, right? All those funny dot-com companies. It's true. It has been generations or decades of strange names. And now we have Google and Meta and, you know, you name it, like funny names are a hallmark. When you listen to the way Morley Safer sets up the story, some of it is today a little cringey. Yeah. It doesn't age so well, unfortunately. Valley girls, as everyone knows, are a breed of Americans who speak in a strange tongue.
Starting point is 00:04:00 The song that describes them goes, tosses her head and flips her hair. She's got a whole bunch of nothing in there The Valley Boys, who you will soon meet, also speak in strange tongues, but they have a whole lot in their heads. It's revealing of 1982 and kind of what you would say on television then that you wouldn't say now, where you'd frame something. 60 Minutes called the story Valley Boys. Only one woman was interviewed. It was a boys club? It. It was a boys club. It was and is a boys club. But also I love, you know, that the encapsulation of they speak in strange tongues, but there's a lot going on in their heads. That holds up for 2024. This is
Starting point is 00:04:37 really the beginning of this, just this wave of media attention that is framing the valley in this particular way. Fascinated, a little fearful. Boy, these people are weird, but they're sure smart. In 1982, less than 10 percent of American households had computers. News outlets had just barely begun to assign reporters to the tech beat. Mark Zuckerberg had not even been born yet. But this was a year of change. In January, Time magazine would trade its annual person of the year for machine of the year. The computer moves in. 1982 is kind of an interesting turning point. This is the moment where the computer goes from being something that's this mysterious thing in the back room of a Fortune 50 company or a government agency, and it becomes something that you buy at a store, at a radio shack or a computer land, and you bring it to your house or to your office.
Starting point is 00:05:35 And you type with it, and you manipulate it, and you play video games on it. And you can kind of sense the wonderment. In a way, Morley Safer is like a lot of journalists who came to the Valley during that period. They were kind of like, you know, curious space tourists. Here at the West Coast Computer Fair, the grown-up brains speak a language half Greek, half Martian. Is this Staticram? A dynamic. 64k dot dynamics. One bit of correction, two bits of detection. All right. The other thing about 1982 that's important to remember is this was not a time when the American economy was striding atop the world as it had been. The 1970s had been a pretty rough decade economically. The big economic story of the late 70s and early 80s in the United States with factory closures, with jobs moving
Starting point is 00:06:25 overseas. You have an economy and a society that's basically dying for some new, bright, happy, exciting economic story. The Valley Boys are young and smart, rich, competitive, and ambitious. And above all, they are changing the way we live and work and even think. Electronics used to be very expensive. Computers used to fill rooms. We can now make the computer smarter. This is Jerry Sanders, one of the so-called Valley Boys
Starting point is 00:06:54 Morley Safer interviewed. When business types talk about life in the fast lane, they mean people like Jerry Sanders. You may not know his name now, but in the 1980s, he loomed large, both in business and in valley lore. He had a bushy mustache, ahead of the trend, he claimed,
Starting point is 00:07:12 wore Italian suits, and drove flashy cars. I remember when I bought my Rolls Royce. I couldn't believe it, that I was driving a Rolls Royce Corniche. Now I can't see myself driving anything else. Back in 1969, he was the 32-year-old driving a Rolls Royce Corniche. Now I can't see myself driving anything else. Back in 1969, he was the 32-year-old marketing director for Fairchild Semiconductor. When he was let go, he had a bright idea and a consuming desire to get even.
Starting point is 00:07:36 Thus was born Advanced Micro Devices. Our micro computers were responsible for the Columbia Space Shuttle mission. Our chips are going to enable us to dispense with a phone directory. A microchip, a chip, is the thing that makes a computer go. It's the brains. Fundamentally, it's the heart of a new revolution. At the time of the Industrial Revolution, quite apart from whatever benefits came to people, there was a great outcry against the enslavement by machines. Are we becoming slaves of these things?
Starting point is 00:08:14 No, we're not. In the next century? No, because what we really got to do, and the reason that I'm so excited about the silicon business, this little sliver, this little chip as you refer to it, is that we can put more and more intelligence on that chip to make it user-friendly. Right now, it's not very user-friendly. When it's user-friendly, we can... I love that jargon, user-friendly. What seemed like jargon in 1982, user-friendly technology, is now ubiquitous. Sanders told
Starting point is 00:08:44 Safer about one way silicon chips were already making our lives easier. He gave the example of supermarket scanners. Wave this little wand across this pattern and through the recognition of those optical patterns, processed by a microchip, and then back into the system and lo and behold, you get a complete tape readout of all your purchases and all much faster than anybody could do it in a human form. This little sliver, which seems to have changed our lives so much,
Starting point is 00:09:11 is there any limit to what it can do? Can't buy you love. But other than that, it can do almost everything else. Silicon chips might not have been able to buy Jerry Sanders' love, but they definitely bought him a Rolls Royce or two. This valley seems to hatch its baby millionaires at practically the rate it spews out its silicon chips. 60 Minutes was not merely interested in Sanders as a tech mogul, but also because he represented another curious aspect of
Starting point is 00:09:43 the valley, the immense wealth it was generating. I remember that when we first went public as a company in 1972, my wife and I had a conversation about the fact that I guess now we were rich because now we had a net worth of more than a million dollars. And she said, I don't feel very rich. So I took her downtown San Francisco and I bought her a new Jaguar. The million-dollar sports complex, the swimming pools, the company cafeteria, it all puts many resort hotels to shame. All of this suggests that this is a pretty profitable business, this techno-gizmo computer business. We start to see in the late 70s, in the 80s, cool office space, kind of appealing environments, ways to keep people at work happy and keep them at work longer, something we continue to see today. It is. This kind of saturating these workplaces with perks was a really effective
Starting point is 00:10:40 recruitment and retention tool then and is now, it reflects the fact that these are really highly pursued and highly desirable employees. If you had an engineering degree, you were in demand. You could have your pick of a whole host of companies. And so they were working very hard to create a space that was going to be attractive and also, yes, would keep you at work for a long time and also build loyalty. There's something kind of never, never land about. I was talking to half a dozen kids yesterday, still in their 20s, who are millionaires, who are going to be millionaires in the next couple of years. That's Alice in Wonderland stuff. Well, isn't that the American dream?
Starting point is 00:11:29 The producers found two of the most interesting characters in Silicon Valley to interview. Jerry Sanders and Adam Osborne. They were not only business personalities, but very, at the time, very successful business leaders who were representing two really important arms of the Valley. One was semiconductors and chips like AMD that Jerry Sanders was CEO of and what Adam Osborne called the luggable computer. Coming up on 60 Minutes, a second look. Thanks to microchips like those made by Jerry Sanders, computers shrink. And thanks in part to one charismatic salesman, they start popping up in the lives of everyday Americans.
Starting point is 00:12:16 I'm going to run every typewriter out of every office with machines like mine. From commutes that become learning sessions to dishwashing filled with laughs, podcasts can help you make the most out of your everyday. Thank you. Can you just tell me, you're in a closet with a microphone? Yeah, I'm in our coat closet. This is Silicon Valley historian Margaret O'Meara again. My teenage daughter dumps all of her sports stuff in here, and I'm standing in like a sea of cleats and jerseys and it's pretty calm. What you do for good podcast audio. I know, I know. Today we have laptops and iPads and supercomputers and our iPhones.
Starting point is 00:13:16 So take me back to 1982 when 60 Minutes did this story. Yeah. In 1982, most Americans did not own a computer, although a growing percentage of Americans did. It was a market that was growing very, very quickly. The process of making things smaller, miniaturizing computer power, was something that had been pursued vigorously for decades before the 1980s. And it's only in the 70s and early 80s that the chips get small enough and powerful enough that you can essentially build a box around them and put it on your desk and have a functioning computer. In 1982, if you'd used a computer at all, one likely place you would have seen one was at a school. What made it go the first time?
Starting point is 00:14:08 Right, run and return. Try that and see what happens. The Americans that were most likely to have touched or interacted with a computer were young people. The classrooms were turned into computer labs. There's many a Gen Xer like me who remembers going in middle school or early high school to the computer lab and being taught some very rudimentary programming. Did you play the Oregon Trail? Funnily enough, I did not play the Oregon Trail. Maybe it's because I grew up in Arkansas. I know. I played it as an adult. I grew up in Massachusetts, but I played the Oregon Trail. Yeah. No, I think- One of those early games. One of those early games. And then 1982,
Starting point is 00:14:46 remember, this is when video game arcades were taking off. But computers are still a novelty. And those who are tuning into 60 Minutes in the fall of 1982, when they thought of computer, they maybe thought of like Hal. I'm sorry, Dave. I'm afraid I can't do that. What's the problem? I think you know what the problem is just as well as I do. And from what Morley Safer witnessed at the 1982 West Coast Computer Fair, Hal, the devious talking computer from 2001 A Space Odyssey, did not seem all that far off.
Starting point is 00:15:27 They don't quite put blood in their veins, but one company is giving a kind of personality, or at least a voice. The printed word you type into this machine has been transformed electronically into spoken language. It pronounces the English language at least as well as Andy Rooney and is not nearly so temperamental off-camera. Not bad. It pronounces the English language at least as well as Andy Rooney and is not nearly so temperamental off-camera.
Starting point is 00:16:03 Talking computers were just some of the esoteric technologies featured at the fair, alongside new electronic accessories and automated organ music. Do a control, E, and move the cursor up a line. Keep holding down, depress the key. This is automatically a jacks out, put your jacks in. There's a battery pack jack, and that's quite a unique option. Seeing any spacebar problems on any of the machines you're testing? For decades, tech giants like IBM and Texas Instruments had been selling computers to
Starting point is 00:16:36 companies. But this fair showcased a relatively new innovation, personal computers, direct-to-consumer products marketed to the average Joe. It was at this same fair five years earlier that the Apple II computer was unveiled. It's the first Apple that looks like an Apple. It's white encased, and it looks dramatically different than a lot of computers that had come before, which looked much more like something that someone had put together in their basement. Stephen Jobs was 21 when he started Apple Computer back in 1976. By the time he was 26, he was said to be worth $150 million. Steve Jobs, in particular, was very focused on design
Starting point is 00:17:17 and creating something that looked beautiful. But not everyone at the fair bought into the Apple allure. Particularly, it might not surprise you, their direct competitor, the British entrepreneur Adam Osborne. Apple have established themselves as the oddballs of the industry. And Osborne, not Steve Jobs, was the one Morley Safer came to the fair to see. Osborne believed that buzzy companies like Apple, RadioShack, and Commodore had all missed something important. I realized that they were really all oddball companies that did not represent the mainstream of the microcomputer industry, and therefore there had to be a massive opportunity
Starting point is 00:17:57 for success for somebody who would come in with a mainstream product, and that's all I did. As sleek as the Apple computer was, it took up a lot of space. And like most computers in the early 80s, it was heavy, stationary, and lived in a nest of cables. But Osborne offered something different, something he called the luggable. You could say they're akin to the very first laptops, although they don't look anything like a laptop that we'd be familiar with today. You see the picture, we looked at one, the woman's carrying the luggable, but it looks barely so. It is barely luggable. It is 24 pounds. It is like a large, clunky,
Starting point is 00:18:37 plastic-encased briefcase. You opened it up and it had a tiny screen, a screen that's probably about one-fifth the size of a laptop screen today. And the idea was that you could push it under an airline seat and take it with you. And just to compare, today a computer is like two or three pounds. Yeah, yeah. So next time you complain about a heavy carry-on bag that you're lugging through an airport, just remember you could be lugging an Osborne 1. The Osborne 1 sales team at the computer fair was convinced that this portability was going to be the machine's main selling point. Most people you'll find now are starting to become more productive, don't mind taking their work home.
Starting point is 00:19:15 They'd rather take the work home than stay at their office and stay late. They can now take the system home, work on it at home, increase productivity there. Another perk of the Osborne One was that it came with software already installed. This is hard to understand today, but imagine buying an iPhone only to have to go to another store to buy the clock app and the messaging app and whatever else and then manually install them all. If you think about it, no computer is useful at all unless it has software, period. That's one of the reasons why we package and bundle software into the machine when we sell it.
Starting point is 00:19:48 Somebody can take it home, unbox it, take out the manual, and start using that computer from the minute they've got it out of that box. You compare yourself with Henry Ford. How does that comparison work? Well, what I'm doing is I'm giving you the fundamental machine that does what most people want done. And if you want the extras or the frills, you go pay a lot more money and get it from someone else.
Starting point is 00:20:14 By designing a product that ostensibly anyone could use, Osborne helped to open up the market for computers across the country. It was a big hit. It was released in the spring of 1981. It sold hundreds and hundreds of thousands of units. And it cost almost $1,800, $1,982, which is a lot more today. So it was very expensive. Wow. But it was a great success.
Starting point is 00:20:38 Well, you're making a profit at $1,800. Oh, yes, an excellent one. You could sell it even cheaper then, theoretically. Oh, yeah. And still make a profit. Sure. I won't. Why should I? Just projecting supreme confidence. You can see why this man convinced so many people to go along with what he was selling.
Starting point is 00:21:00 He's looking straight at Morley Safer. He is no shrinking violet, that's for sure. When Morley Safer interviewed Adam Osborne, he and his company were really on top of the world. And he bragged about all the money he was making and how many computers he was selling. What happened to Osborne's company? Well, this segment aired in November 1982. By September 1983, less than a year later, Osborne Computer is filing for bankruptcy. What went wrong? What happened? There have been a lot of postmortems
Starting point is 00:21:33 about this failure, sort of a spectacular failure. And in fact, so much so that it's been given a name called the Osborne Effect. He announced, pre-announced a couple of new models that were going to be released that were going to be released that were going to be more powerful and do all these things well before they were ready to go. And in doing so, depressed sales for the existing Osborne 1. People stopped buying them. That's the story. And so this kind of apocryphal story of the Osborne, don't have the Osborne effect. This is why you don't pre-announce things that aren't ready to ship. There was also a lot of competition from other companies that started making personal
Starting point is 00:22:09 computers too. And Osborne was quickly outpaced. And also the company had its own woes managerially. Adam Osborne may have been a great salesman and a great evangelist and a great storyteller for technology. He may not have been the best CEO. And so as soon as his star rose, it swiftly fell to earth and was one of the more notable business failures of the early 80s. And something that you'd see again and again and again. Again and again. Yeah. Sometimes the more hype a company has, yeah, you fly too close to the sun and the
Starting point is 00:22:47 descent can be quite swift. Adam Osborne died in 2003. Jerry Sanders retired in 2004. And we now know that not all of the promises made by their generation of tech titans have exactly materialized. But the narrative offered by Silicon Valley's golden boys has persisted, even as the technology has changed. Adam Osborne and Jerry Sanders are charismatic, as you see in the story, and unapologetic. Do they remind you of CEOs today? Absolutely. And I think the charisma and the swagger that they, you know, in a way, they're setting the tone for business leaders to come. We can think of quite a few that are quite prominent today, including notably Elon Musk. Talk about swagger, right?
Starting point is 00:23:34 You got to be a hype man in order to sell something and convince people of things that they don't know they need yet. Coming up on 60 Minutes, A Second Look, predictions from the Silicon Valley hype men of 1982 and the similar scripts of tech titans today. We need artificial intelligence to help us explore the universe in places that we could have never done ourselves. Morley Safer seems almost a little bewildered by all the young techies he met. Yeah, I mean, we're now used to young entrepreneurs. We're used to college dropouts turned billionaires, right? This again is Margaret O'Meara, author of The Code, Silicon Valley, and the Remaking of America. That's become a familiar business trope, certainly in the Valley.
Starting point is 00:24:30 Then it was quite novel. They don't seem like what you expect. And it's playing into, it's kind of a kinder, gentler capitalism. And that's another thing that Silicon Valley has been selling for a very long time, which is that we're doing this better. We're not evil. We are making money, but we're also making the world a better place. To understand those utopian aspirations,
Starting point is 00:24:50 it helps to understand where many of the early Silicon Valley tech types came from. The reason that electronics is there in this fruit-growing valley in California in the first place is because of Cold War military spending and all of that activity in the 50s and 60s. Early tech workers were building tools for military contractors like Lockheed Martin, but the next generation had different goals. If you're a college student on the campus of Stanford or Berkeley in the late 1960s, there are a couple things that are happening. One, you're getting introduced to computers for the first time. And the other thing that's happening is that you're becoming more and more enraged about the Vietnam War and often actively protesting against it and realizing that the military that is funding this war Lockheed or one of these other contractors. And so the personal computer industry really starts as a movement, a movement that is similar to the
Starting point is 00:25:49 movements of the late 60s, which is trying to bring power back to the people and change society for the better, bring people together in new ways to end war, as Jerry Sanders put it. Although Jerry Sanders was no hippie, trust me. Not with the Rolls Royce. Not with the Rolls Royce. But what happens in the 1970s is you have a lot of people who come to believe that computing, if it's in the hands of individuals, not in the hands of the establishment, not in the hands of the military, that it can be used for good. Let's take these tools and let's make them tools of empowerment. At the risk of sounding like a real idealist, I think it can eliminate war.
Starting point is 00:26:26 Here's Jerry Sanders again, that CEO we met earlier in the episode. He may not have been a hippie, but he had plenty of hope for what technology could do for humanity. War generally comes from differing interests in conflict with one another, aggravated by poor communication.
Starting point is 00:26:44 If, in fact, the communication problem is one of not understanding the language, we are developing computers which can now translate in real time. And on the smaller scale, Sanders felt that technology could give everyone one of the greatest gifts, free time. I think it's going to take a lot of drudgery out of the world. The truth is, the Industrial Revolution changed us from an agrarian society to an industrialized society. People left the farms. They went to the cities.
Starting point is 00:27:12 They worked in factories. A hundred years from now, probably 20 or 30 years from now, people aren't going to have to go to factories to work. We may work at home, but I don't think it's going to be the same thing. We're going to have to find out what to do with our free time. So Jerry Sanders predicts I think it's going to be the same thing. We're going to have to find out what to do with our free time. So Jerry Sanders predicts, I think it's going to take a lot of drudgery out of the world. Yeah. Yeah. True? Well, it did indeed take a lot of jobs. Jobs went away. I mean, in 1982, many American offices still were filled by human beings who were secretaries or administrative assistants who were doing clerical work and clerical support work that now software and
Starting point is 00:27:50 computer hardware and software do in these offices. And so a lot of those jobs went away. Now, did jobs that involve drudgery go away? No. In fact, those increased. And then the great irony, of course, is that the people that one would think would have been given the most free time by computerization, the white-collar professional class, in the United States, they've just worked more and more and more. That work hours have gone up. What happened to the promise of all this free time? I know, I know. And again, this is the techno-optimism, you know, that there's going to be less work, less drudgery, that computers will do it for you. Adam Osborne bought into this idea as well.
Starting point is 00:28:28 By getting a computer to replace a typewriter, the secretary gets far more work done. You get your messages transmitted and received far more efficiently, far more quickly. what wasn't anticipated. There are all these tasks that technology has created for us that have added to the work that people do or the daily activities people have to do. Anyone who's spent time calling a customer service line and had to speak to the automated service can relate to the fact that this doesn't necessarily mean that human beings have to get out of the system. I think all of us have had that experience where we, in frustration, call for the agent, agent, representative. I just want to talk to a human being. Yes, I got caught in a computer loop issue today.
Starting point is 00:29:18 Returning a rental car. I returned it earlier hoping to get money back. Instead of being charged $300, they charged me $1,100. I was trying to call someone, and I ended up having to get in a taxi after getting this thousand-plus-dollar bill and going back to talk to the person in person because it wasn't being resolved by our computers. We all know the hang-ups that come along with technological advances, but each new generation of tech entrepreneur with new things to sell has their pitch. What we're hoping to do with SpaceX is to push the envelope and provide a reason for people to be excited and inspired to be human.
Starting point is 00:29:55 That is Elon Musk speaking to 60 Minutes in 2012 about his plans to colonize Mars. I think most people would agree that a future where we are a space-faring civilization is inspiring and exciting compared with one where we are forever confined to Earth until some eventual extinction event. Since Valley Boys was broadcast in 1982, 60 Minutes has interviewed just about every titan of technology. Here's Mark Zuckerberg in 2008. One of the things that Facebook does is it makes it really easy to just stay in touch with all these people. Tell everyone how old you
Starting point is 00:30:30 are. I'm 23 right now. And recently, 60 Minutes sat down with someone with less name recognition, but just as formidable of a market share. We need artificial intelligence to help us explore the universe in places that we could have never done ourselves. That was one of the richest men in the world, Jensen Huang. He founded NVIDIA, now one of the main competitors of advanced micro-devices, the company founded by Jerry Sanders. There are some jobs that are going to become obsolete. Well, let me offer it this way. I believe that you still want human in the loop because we have good judgment,
Starting point is 00:31:10 because there are circumstances that the machines are just not going to understand. Just as microchips fueled the rise of personal computing, today they are the lifeblood of Alexa and Siri and chat GPT and the myriad of artificial intelligence projects seizing the news cycle. Now, most of humanity is very used to carrying around a supercomputer in their pocket, i.e. a smartphone. So as we are here at this AI moment, a moment of, to be honest, a lot of hype. And there's also a lot of many warnings about, oh, well, this is so powerful, it might have all of these negative downstream consequences. There's something called computer phobia or technophobia. It's a disease that I suffer from.
Starting point is 00:32:01 And when I say I suffer from it, I'm not troubled that I suffer from it. I don't understand how those things work. I can't run them. And I don't feel that I'm somehow deprived. Why should you run them? You know, you don't have to be an auto mechanic to drive a car. In the early days, you had to know an awful lot about computers to get the son of a bitch to work and to stay working. Well, those days are over now, or almost over. And we've almost reached the point where you need to know absolutely nothing about computers in order to use them any more than a kid needs to know about computers in order to play Pac-Man. But do we have to use them? In business, in the working environment, yes, there is no escaping it. A computer is to the mind what the spade is to the arm.
Starting point is 00:32:52 I don't care how good a gardener you are and how lousy I am. Give me a spade and you your fingernails and I will outgarden you. There's fear. There's unknown. There's a question of how it might take jobs. Yeah. How it might change the workplace around us. Yeah. This hype man CEO concept that you talk about, are there downsides to this model?
Starting point is 00:33:16 It's stuck. I think there are. I think there are a few downsides. I think kind of makes the, in a way, doubles down on the valley boy stereotype and the presumption that it takes a certain type of person and a certain gender to be a successful CEO. You know, we kind of close your eyes and think of a tech CEO and you think of maybe Mark Zuckerberg in really powerful and important in explaining a mysterious technology to people that may be both fascinated and fearful. But also it can often downplay the dangers. Social media is being recognized as, you know, these are tools of not only business power, but state power. They have extraordinary influence. Whether or not
Starting point is 00:34:05 China is influencing what American teenagers see on TikTok, it is still an extraordinarily influential platform. And this debate over how much has this rewired our brains, how much is this contributing to other political fragmentation and social crises. That's still vigorously debated. When I'm not studying tech titans, I'm studying American presidents. And one of the things that when I teach about the American presidency, I talk about the White House bubble, how presidents, it's very hard when you're actually the leader of the free world to kind of get out of the bubble and see what's really going on. There's another tech bubble, which can be the, if you're very, very successful and very wealthy and you're surrounded by other wealthy, successful people like you, it's very, very hard to kind of see what's, perhaps what the downsides of the technology might be. And I think that's why those of us who are tech users need to, you know, approach these new technologies with appropriate, with enthusiasm, but also appropriate
Starting point is 00:35:10 caution. Get out of the bubble. Get out of the bubble. Get out of the bubble. I mean, the world of computing in 1982 was still, it was machines that went on your desk. And now it's something that touches every single domain of business and life. Some of the same questions and concerns and this kind of knife sedge on which we have to balance between appropriate caution and also being willing to go the next step technologically and think about how could this actually be beneficial. So the stakes are much higher, even though the debates are quite familiar. Sometimes their techno-optimism can be, yes, a little too optimistic. Do you think we're going to look back at AI stories from 2024, like we look back at the Morley Safer personal computer story from 1982?
Starting point is 00:36:10 Maybe some of them. I think some of them we might look back on like the stories that were written in the late 90s about the dot-com darlings that then went bust. And at the same time, I think there will be, we will look back at the stories written about AI in 2024 and read them with a different eye, just like those remarks by Jerry Sanders, you know, his predictions from 1982. He was right on in many respects. And also,
Starting point is 00:36:42 you can see the blind spots, the things that he couldn't see. And there are a lot of things that we can't see now. Two recent articles, both in The New Yorker, caught our attention while working on this story. One earlier in October titled Silicon Valley, the new lobbying monster, reported on the tech industry pouring money into lobbying efforts to try to encourage a more friendly regulatory environment as technology continues to shape our world. Another from this past summer looked at artificial intelligence, noting, quote, Apple is bringing AI to your personal life, like it or not. It seemed to us an updated twist on Adam Osborne's 1982 warning to Morley Safer.
Starting point is 00:37:29 You're working in borrowed time. You're not just saying that to scare us. No, I am telling you, you are working in borrowed time. Boy, am I glad I'm 50 and not 20. This episode of 60 Minutes, A Second Look was produced by Hazel May Bryan. Additional producing from Julie Holstein. Maura Walls is the story editor and Jamie Benson is our senior producer and engineer. Our fact checker is Annie Kronenberg.
Starting point is 00:38:09 Recording assistance from Alan Pang and Marlon Polycar. Bill Owens is the executive producer of 60 Minutes. Tanya Simon is the executive editor, and Matthew Polivoy is the senior producer. Invaluable support from Megan Marcus and Steve Raises of Paramount Audio. Suzanne St-Pierre produced the original 1982 broadcast story for 60 Minutes, titled Valley Boys, and thanks to the crew and editor of the original piece. Special thanks to Leslie Berlin and Jerry Sanders.
Starting point is 00:38:43 And as always, a very big thanks to the incredible team at CBS News Archives who helped make this podcast possible. I'm Seth Doan. We'll be back next week with another episode of 60 Minutes, A Second Look. In the meantime, leave us a rating and review. It really can help more people discover our show,
Starting point is 00:39:03 and we're grateful for that. Thanks for listening.

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