BiggerPockets Real Estate Podcast - 819: What Caused 2023’s WILD Insurance Market (and When Prices Could Fall) w/Robert J. Hamilton

Episode Date: September 17, 2023

2023’s insurance market is bad. Really bad. “As bad as I’ve ever seen,” says Insurance Office of America’s Robert J. Hamilton. He’s never seen home and multifamily insurance prices as high... as today. But, he has good reason to believe that a better insurance market could be upon us soon, especially as prices continue to ramp up and providers get priced out of the market.  If you’re a property owner, there’s a good chance your insurance premium increased significantly in price last year and the year before. After several unprecedented natural disasters, states like Texas, Florida, and California have seen carriers massively raise rates or leave their markets entirely. But why now? And how long will this last? Robert walks us through exactly what’s caused the higher insurance rates, why so many carriers have given up or died out, and “the beginning of a reset” that could be on the horizon. Andrew Cushman, long-time friend of the show and multifamily investor, gives his seven quick tips on finding a better rate and protecting your property if and when disaster strikes. DO NOT analyze another deal before you watch this episode because, by the time you finish, your new insurance rate could ruin the profit potential.  In This Episode We Cover: The wild 2023 insurance crisis explained and why rates have gone up so dramatically The “capacity crunch” forcing insurance carriers to leave risky markets  What’s causing rates to rise and the “reinsurance” problem carriers face  Underwriting your next rental/multifamily and how to properly predict property insurance costs  The safest states/areas to invest in that carriers are flocking to  The “percentage deductible” trap that could bankrupt your deal if you aren’t careful  And So Much More! Links from the Show Find an Agent Find a Lender BiggerPockets Youtube Channel BiggerPockets Forums BiggerPockets Pro Membership BiggerPockets Bookstore BiggerPockets Bootcamps BiggerPockets Podcast BiggerPockets Merch Listen to All Your Favorite BiggerPockets Podcasts in One Place Learn About Real Estate, The Housing Market, and Money Management with The BiggerPockets Podcasts Get More Deals Done with The BiggerPockets Investing Tools Find a BiggerPockets Real Estate Meetup in Your Area Davids's BiggerPockets Profile David's Instagram Network with Other Investors on the BiggerPockets Forums How to Protect Your Rental from Fires, Floods, Lawsuits, and Liability What Is Rental Property Insurance & Do Landlords Need It? Book Mentioned in the Show: SCALE by David Greene Connect with Andrew: Andrew's BiggerPockets Profile Andrew's LinkedIn Andrew's Website Connect with Robert: Robert's Email Click here to listen to the full episode: https://www.biggerpockets.com/blog/real-estate-819 Interested in learning more about today’s sponsors or becoming a BiggerPockets partner yourself? Email advertise@biggerpockets.com. Learn more about your ad choices. Visit megaphone.fm/adchoices

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Starting point is 00:00:00 This is the Bigger Podcast Podcast Podcast Show 819. When it comes to broker and seller statements on insurance, you never take that statement for face value. If you're getting a loan, make sure you know what your lender's requirements are going to be on insurance. Also, find other multifamily, even single family investors who are investing in your market, doing what you want to do and say, hey, what are you paying for insurance? What kind of coverage are you getting?
Starting point is 00:00:25 What challenges you're having? If you do those three things, it'll least give you a good starting thing. point. Looking forward three years, that's a little bit tougher. But if you have the right starting point, you're, you're, you're, you're me much better off from the get go. What's going on, everyone? This is David Green, your host of the Bigger Pockets podcast. The biggest, the baddest and the best real estate podcasts in the world every week. We bring you stories, how tos, and the answers that you need to make smart real estate decisions now in this current market. Today we're talking about the wild insurance market we're in right now. We're going to get into how we got here. It's impact on
Starting point is 00:00:59 different asset classes, what smart investors can do in order to protect their properties and themselves, and how the insurance market works as a whole. I am joined by my partner and friend Andrew Cushman as we are going to be talking to Robert Hamilton, an expert in the space. Andrew, welcome to the show. Good to be here, my friend. Yes, it is. And it's good to have you. You just got done surfing and now you're on a podcast. I'm glad that you're with me today wearing your flower shirt. I noticed like this is the shirt you wear when you want to make a a handsome statement. Brandon Turner, also our mutual friend, has a handsome shirt. His is made of denim. It's like the one shirt he has that has sleeves on it. And I know that he really wants to make a
Starting point is 00:01:39 good impression when he wears it. So thank you for wearing your handsome shirt. When I'm talking to you, I want to present the best. Good to hear it. All right. So in today's show, we are talking about something that no one really gets excited to talk about, but everybody needs to hear it. This is the vitamins of the real estate world. We're talking insurance. Rates are the new barrier. to entry in real estate. They're messing up a lot of deals. Current rates are throwing off even experienced investors from their game. Do not analyze another deal without listening to today's episode. Andrew, what's something that real estate investors can look for in today's show that will help them in their business? We kind of give a high level overview of what the insurance market is
Starting point is 00:02:20 and how to navigate it and we define some terms and just kind of try to give investors, especially those who are getting into the business and hearing the horror stories about oh my gosh, insurance costs are tripling. Like, what do you, you know, how do you understand it? And then how do you take that and move forward with underwriting and looking at new deals? And what do you do to not let that hinder you from going out and making successful investments today? All right. Now, before we get to Robert, today's quick tip is going to be brought to you by Andrew Cushman himself.
Starting point is 00:02:54 Yes, today's quick tip is insurance is like a parachute. If you don't do it right the first time, you're probably not going to need it a second time. And so when we get to the end of this episode, we give you seven quick bullet point tips that you can go take to make sure that you are getting the right insurance and fully covered so that you can make a successful investment and that you can grow your portfolio and know that when that disaster strikes, you will be covered. Great job there, Andrew. And if you like quick tips, make sure you listen to.
Starting point is 00:03:28 all the way to the end of today's show because Andrew gives seven more when we get to the end of the recording. This is a great one. You are going to learn things that you probably never even knew you needed, but that's what we do here at Bigger Pockets. We give you what you need because that's our job. All right, let's bring in Robert. You've upgraded how to buy properties, but did your insurance get the memo? When investors start scaling, insurance can't be an afterthought. Most policies were designed for a single property, not multiple rentals, LLC ownership, short-term stays, or properties mid-rehab. That's where blind spots can creep in.
Starting point is 00:03:59 N-Reg works exclusively with real estate investors. They understand portfolios, how risk compounds as you grow, and why insurance should protect your upside, not just a checkbox. One uncovered claim can undo years of progress. Before your next acquisition, review your insurance. Talk to N-R-R-R-S-specific coverage from specialists who actually understand real estate at N-R-E-D-com slash B-P pod. That's N-R-E-I-G.com slash B-P pod.
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Starting point is 00:05:35 apartment complexes. So if you own investment property, this is a no-brainer. So visit costsegregation guys.com slash BP for your free proposal and find out how much you could save this tax season. Robert Hamilton, welcome to the bigger podcast podcast. How are you today? David, I'm great. How about yourself? I'm doing just fine. It's actually a really nice day today out here in California, and nothing catastrophic has happened yet. So fingers crossed, knock on some wood there. Andrew, how's your day going? It is good. As you said, it's a beautiful day out in California. Just spent a few hours riding some pretty amazing waves this morning. Now I get to talk real estate with you guys. We're talking about insurance, which used to be boring, and now is, well, let's just say it's no longer boring. And I'm sensing some shifts in the market.
Starting point is 00:06:22 I think deals are coming soon, so I'm feeling about as excited as a cat who heard the can opener. There you go. Go get some of that tuna you're always talking about, David. Yes, that's a great point. If you want to learn more about that, check out my book scale where I cover it there. But this is something that we had hoped we would never have to talk about. Insurance is not something that you want to be interesting. But when it becomes interesting, it's something that we're going to cover on the Bigger Pockets podcast
Starting point is 00:06:45 and make everyone aware. So, Robert, can you tell our listeners a little about yourself? Sure, yeah. I head up our real estate group here at Insurance Office of America. I'm our regional managing partner and kind of the way we're set up. We've got real estate pods that kind of go around the United States. So we've got the Florida, southeast, northeast, and then we've got West Coast. We kind of act as a consortium just to share the knowledge that we all gain in this marketplace
Starting point is 00:07:10 and put our heads together to try and fix problems, solve some of the premium and capacity issues we're having. And, you know, my specialty is in the multifamily space. you know, more micro wood frame department. So obviously we have seen, as Andrew mentioned, a huge shift in the market. Bad news is, is it as bad as I've ever seen in 25 years. The good news is, is that historically speaking, there's really no hard market that lasts more than about seven years, and we're about five and a half to six years into it.
Starting point is 00:07:44 So we're hoping that if the wind doesn't blow the balance of this windstorm season, that we will start to see some plateau and then hopefully some relief and we'll kind of get into the economics of how that will happen from an insurance marketplace issue as we go through this call today. Yeah, so personally, I've been destroyed in my portfolio. I bought a whole bunch of houses just as insurance rates started going up. And I don't know an adjective to describe how shocking it was, how quickly insurance went up. If you haven't been buying, this might sound like a surprise you, but if you have, you know what I'm getting at. I bought a house and it was going to be a short-term rental,
Starting point is 00:08:22 and it was an older home in a historic district, really close to the beach in South Florida. My insurance quote, the best quote I could get was $26,000 for the year for a single-family residential home. And that was after I spent a ton of money to improve the roof, make it hurricane-friendly. I mean, it's crazy. And we're having problems in California.
Starting point is 00:08:46 We're having problems in Florida. Hurricane Adelia hit South Carolina, Georgia, and Florida, which are states where insurance carriers have already started pulling out of the market. So let's talk a little bit about how the state of insurance has changed and how we got here, if you don't mind giving us a little brief history lesson, Robert. Yeah, so we can go through this for hours. I've got charts and graphs I'm happy to share with any of the listeners, but kind of just from a 50,000 foot level, we have no capacity in the market right now. So everything that's happened over the last five years from the wildfires to the hurricanes to all this, the undocumented weather events. We've had increased cost of construction. You know, Andrew can attest to, you know, four years ago, I could lose four units to a fire.
Starting point is 00:09:30 It's maybe $30,000, $40,000 a unit with all the cities becoming incorporated, all the code upgrades, the increased cost of construction, the absence of labor. That same fire today is going to be three or four X. so you add all that together along with owners having to value their properties for a higher cost per square foot because the construction costs are higher than they used to be. It equals less carriers in the market with less capacity with the same amount of demand, if not higher demand, because of the increased replacement costs. So what is happening is these carriers are just in a capacity crunch where they're having to cut their lines. And kind of what that means from a real life example is if I've got a, $25 million, 250 unit apartment complex. Well, today it's probably valued at $50 million.
Starting point is 00:10:16 And where I used to have one carrier that was writing my ground-up coverage to $25 million, I might have two or three carriers now because no one carrier can put up that much capacity. And it's a supply demand issue where less capacity is higher rates. And when the rates go up, we hope more carriers come into the space, creates more capacity, which pushes the rates back down. typically that's how hard and soft markets work. In my opinion, the only item that's a little bit different in this market that I haven't seen in prior harder soft markets is usually a hard market is on the tail end of some type of economic event, which COVID-19 obviously was an accelerator to this is the increased cost of construction. In my opinion, in order for this hard market to correct itself and get us back into a five or seven-year stretch of a soft market where we see rates decline, more carriers come in,
Starting point is 00:11:08 deductibles are lower, exclusions are less in policies, and just a general better market for insurance coverage, we have to see this cost of construction come down. So that's still to be determined. We saw some decline in it at the end of 2022, started to see futures on lumber and steel, start to hedge down, which typically follows in the market a quarter later. But then starting in 2023, we've seen roughly a 6% increase in material cost, each quarter of, quarter, more specifically in your mechanicals and those types of trade. So we need to see some correction in the construction market. And I think in doing so, that'll be the outlier to self-correct this insurance market. So, Robert, if I were to sum that up in layman's terms, it sounds like what you're saying
Starting point is 00:11:59 is, you know, in the last few years, the carriers, in the carriers, those are the guys that actually write the check on a claim, right, when you say carrier? Correct. Yeah, those are your insurance carriers. your companies. Yeah. So the carriers have just gotten slammed with claims, right? The Florida hurricanes, the Texas freeze, the California wildfire. So that's dramatically, you know, they're, they're in a business to make profit, right? And so when they're sending out billions and collecting a few billion less than premiums, that's not what their shareholders are wanting to do. So their
Starting point is 00:12:29 payouts have gone way up. And then the actual values of the buildings have gone up. And then if, like I said, if you have a fire and you go to your insurance carry, say, hey, pay me to rebuild this thing. Well, now with the labor and the supplies, the cost to do that has doubled and tripled. And I know we've had that stuff that used to be a $10,000 expense is now $30 or $40. So you put all those things together and you're saying like, that's made a hard market. And hard meaning it's either the premiums are incredibly high or in some cases you just can't even get insurance. But you're saying there's signs that hopefully that may improve here in the next couple of years,
Starting point is 00:13:08 as long as we don't get six more hurricanes through Florida? Yeah, insurance, it's kind of like a bull and bear market in the financial marketplace, right? We refer to it as a soft and hard market. And a hard market just means it is difficult to place insurance. It costs more to do so. The terms usually aren't as advantageous. But yeah, all the points you just hit on, you know, carriers are just, they are seeing unprofitability in the residential real estate space.
Starting point is 00:13:32 And where we used to have, you know, for a given asset, I might have 10 or 12 or maybe even 20 viable insurance companies or carriers that would provide coverage for the property, I now have three. And so when you've got, you know, when you've got a fraction of the carriers in today's market that were there five years ago, but the same amount of assets needing coverage, those carriers become overwhelmed with submissions. They're slow and get in the renewal quotes out. And they start to name their terms.
Starting point is 00:14:00 They start to increase deductibles, add exclusions, require increased valuation because they can because they're the only. carriers willing to put out the line or the coverage on any specific type of asset. And it's not necessarily, you know, A, B, or C assets. It's across the board. Each, each asset space has its own challenges, but generally speaking, capacity is an issue for everybody. All right. So you're saying there's hope that my premiums that went up 67% this year in a year or two, I might at least get a flat one. Historically speaking, there's nothing to show just just when we think the market can't get any worse, but we see no, nothing on the horizon to show it's going to get better.
Starting point is 00:14:44 That's typically when the market starts to shift. I know it makes no sense. But again, if we go back and look at hard and soft markets, they all have a five to seven years shelf life. And this one could last a little bit longer. But it's usually just when we can't think it can get any worse. That's when you have a couple new carriers jump in the market, create some new capacity, show the other carriers. that are monopolizing the market, that it is a competitive market, and you start to get the beginning of a reset. It's looking into a crystal ball to know when it's going to happen,
Starting point is 00:15:15 but it just can't continue at this rate without carriers on the sideline starting to gain interest and putting capacity back in the market. Just my personal opinion and just based on, you know, historical accuracies. You know what? I'm going to start an insurance company, and David, I'll insure you for 25,000 a year. at this point, I can't say no. Yeah, we use Ian. Ian is a great example. You know, it came through and, you know, the losses still aren't qualified.
Starting point is 00:15:44 You have his $75 billion loss event. You know, we saw overnight. And when I say overnight, the minute the moratorium lifted from Ian pass and some of the following renewals we had were pulled. And they were re-quoted the next day for 30 and 40% increases. I mean, that's how knee-jerk the market is. used to, an Ian would come through. It'd be the next storm season before we actually saw the impact of what that storm did to the market and how it affected the retail purchasers of insurance.
Starting point is 00:16:15 Now the carriers are, they're pivoting. When I say quarterly, some of their appetites and guidelines changes weekly. So it's just, you know, I could give Andrew a projection on a property today. And if it takes them 90 or 120 days to close, shoot, the carrier. I use for those projections, they might have completely removed themselves from the space or remove themselves from that asset class that quickly. So it's very real time right now. All right. Let's see how well I picked up the Robert Hamilton School of Insurance Education. Premiums are going to be a combination of a factor of the replacement cost and risk.
Starting point is 00:16:55 The higher each of those things is, the more expensive your premium is going to be. part of the problem is that replacement costs have gone up because materials have gone up and labor has gone up. And then I'm assuming risk has gone up as well. Is that a factor that we can talk about? Is it the storms? Is it insurance fraud? Are there some things going on in the insurance industry that is also increasing risk for carriers that's leading to these higher costs for us? Yeah, I don't really think it's fraud. I mean, there's always going to be some speculative insurance fraud in the marketplace, but it's not a needle mover. it's just the global weather patterns we've had, right? It's not anyone fired at any one location. It's not any one general liability claim at any one location. It's just a global accumulation of the natural disasters and billion-plus dollar events we've had in the United States over the last five years that's going through these carriers.
Starting point is 00:17:47 Most carriers have what's called an attachment point. So if I write an insurance policy for one of Andrews' assets and that's a $25 million limit and it's written with, we'll just use travelers for an example. they only keep $5 to $10 million of any loss in house and then they reinsured out. And what's impacting these carriers is because of these billion-plus dollar losses, these carriers are going into their reinsurance and via their reinsurance treaty. Be like Andrew going into an umbrella policy. It historically hasn't happened as commonly as it's happened over the last five years. So that globally is what's driving everything.
Starting point is 00:18:21 And there's nobody that's immune to it because any carrier that has a reinsurance treaty, well, you know, if it's a subset of their writings that cause that reinsurance treaty to go up or to be impacted, that rate's going to be seen across every piece of business they write. So that's why this current market is so widespread. It's because the reinsurance affects every riding of every company. So that's not something I knew. That's different. If I hear you right, it's similar to the mortgage industry where you get a loan originated with your lender. And in your head, that's just the person you borrowed the money from. But they sell that paper to someone else who sells it to someone else. And it continues to go into bigger and bigger pools. You're saying insurance is similar, where you get insured from a carrier.
Starting point is 00:19:08 They have insurance to cover them. That person might have it. It becomes inception. That's exactly right. When you look at every commercial on TV and every household insurer that everybody's aware of, the global writings they have, what they actually put at risk, is pretty minimal compared to the global reinsurance that goes into these programs. You know, Ian was a $75 billion loss event.
Starting point is 00:19:36 The actual carriers that wrote, like, we'll use your home, for example, right? Who is the carrier on that house that you had? Let's just say it's Geico. That's a carrier that recently exited Florida. There's lizards all over Florida. That would make sense. Oh, they fall out of the trees. If your household carrier in Florida is writing, you know, whatever,
Starting point is 00:19:54 PML they have with all these houses and they have a catastrophic event like an Ian, what they're actually paying versus what they're recovering from their reinsurer is a small amount to what these global claims are. So it's these reinsurers that are affecting a lot of this because it's a direct expense to the carrier, just like Andrew's properties, insurance is an expense against his operating with an insurance carrier like a traveler's. They're reinsurance trees and expense against their riding. So you add all that up.
Starting point is 00:20:23 They've got to pay their personnel. They've got to pay their office space. They've got to pay their reinsurance treaties. An insurance carrier has to pay any operating expense like a normal business does. So, you know, I have a lot of clients that say, I paid $100,000 in premium and I had $100,000 of losses. The carrier didn't lose any money on me. Yeah, they did because they've got a 40% expense load.
Starting point is 00:20:43 So every dollar of premium you pay them, their break-even points probably 60 cents on a dollar. And a lot of people don't realize when you're looking at loss ratios. And so my loss ratio is only 80%. Well, it's still a 20% loss to the carrier. So not to get into the weeds, but, you know, there are a lot of intricacies that go into, you know, the rating, the underwriting and the negative results that a lot of these carriers have seen based on some of those items. All right. So I've been in this dealing with insurance for a long time, and you just use the term that I'm not even familiar with. Could you clarify what is PML?
Starting point is 00:21:17 It's your probable maximum loss. So that's a lot of what's affecting Florida. and the reason a lot of carriers, I don't like to use the word redlining. That just doesn't have great aesthetics. But in essence, that's what they're doing. You'll have a carrier going to Florida. And David, you could send them your same house today. And the first thing they're going to do is plug it into a model.
Starting point is 00:21:36 They're going to see what kind of concentration they have in that zip code or within a five mile radius. And they're going to decide, hey, we're already, we already have way too much at risk in this consolidated area that doesn't have any spread for a cat two, three or four storm to come through. miss any of this. Ah, so one hurricane coming into that city could destroy everything versus if they're spread out over a bigger distance because these catastrophic events tend to happen in a specific geographic location, right? Yeah, I'll give you a perfect example. We've got an asset in the panhandle. And we were in the process of replacing their wind coverage before I delia just came through. I delia came through. Anytime a storm comes through, carries put a moratorium out. What that means is while this storm is present, you cannot bind, change, or alter any coverage.
Starting point is 00:22:24 You mean you can't get insurance the day before the hurricane? Unfortunately, no. We've had a few clients try. So the storm passed. And so we had everything teed up, told the underwriter, I said, here's, you know, all the signed documents, here's, here's everything you need. The minute this moratorium's lifted, I need this coverage placed. And that moratorium was lifted sometime in the middle of a business day. I have to go back and look exactly what day it was.
Starting point is 00:22:48 By the end of that day, they were no longer writing business than that zip code because they had replaced so much business just that quickly that their concentration was over what they wanted in that area. So this all sounds pretty formidable. I think I'm about ready to just give up and pull out the surfboards and forget it for a while. But I mean, obviously, that's not the case. So like when, you know, I come to you or David comes to you or, you know, a new investor is looking at getting into multifamily, like, What do we do with this? Like, how do we, how do we, how do we underwrite, right? Like, do we go get a, do we get kind of a rough estimate and then say, all right,
Starting point is 00:23:26 it's going to increase 10% a year for the next five years? Like, what would, you know, what would you recommend at a high level broad sense that, you know, investors who don't want to sit on the sidelines and which is never really a good strategy anyway, but how do you still look at deals, analyze deals and proceed forward, but, factor in the relatively high amount of uncertainty that's involved with the insurance rates and premiums in the market right now? Yeah, no, it's a great question. I think the first thing you do is you break it into two parts. One, you identify as my asset, cat exposed or not cat exposed? And cat exposed, this means is exposed to a catastrophic event. And in the United States, we treat a
Starting point is 00:24:07 catastrophic event usually is two things, a wind event or a fire event. So anything in the West has the propensity, no Colorado, certain areas of California. It has a cat exposure to wildfires. anything along the, you know, let's say from Texas all the way around the coast up to halfway up the eastern seaboard where it starts to dissipate a little bit north of there, that's cat-exposed to a hurricane. So the first thing I would do, and what I encourage my investors to do is first identify what type of asset you have. Is it a catastrophically exposed asset or is it a non-catastrophically exposed asset?
Starting point is 00:24:41 We'll start with the non-catastrophically exposed because I think they're a little bit easier. Not to be irresponsible, but I think I would. would project out that this market might last another two to three years. And I would, you know, underwrite based on that. And I don't, you know, again, I'm not a real estate operator, but savvy enough to understate real estate investments. I don't think you can write out much longer than that. If you're projecting this hard market the last 10 years, I don't think any deal is going to underwrite properly if you're taking expense increases out that long. Is that a fair statement, Andrew? Anything past two years, you're really just making your best educated guess.
Starting point is 00:25:16 That's exactly right. I would encourage the listeners on the call. The biggest thing that I see, and in my earlier years, I might have been guilty of it. You've got clients. Clients are valuable. They're our assets, right? They're what keeps us in business or what feeds our families and pays our staff. And the last thing you want to do is upset a client.
Starting point is 00:25:35 So the biggest mistake I see is investors reach out to their brokers and say, can you give me a projection on this property? And the last thing the broker wants to do is scare the investor. that what they're giving them is insane or what they're giving them can be better. So the biggest mistake I see investors is they get bad numbers for their performer. And what I mean by that is the broker underestimates what the actual insurance premium is going to be in hopes of not upsetting the client. So the deal goes under contract. You know, the investors, you know, penciled in $300 a unit because the broker,
Starting point is 00:26:17 didn't want to scare them off that it was going to be $600 a unit. And as the underwriting continues to move forward, you know, money goes hard, you know, loan terms start getting solidified. All of a sudden, at the last minute, the broker shows up with the quotes and says, oh, Andrew, I know I told you it was going to be $300 a unit, but it's $600 a unit. And I feel a lot of times it's one of two things, either the broker's just not being forthcoming with his client or the broker's just not educated in the marketplace. And I'll use Andrew as an example. We underwrite a lot of the, a lot of deals for Andrew, 90% of which he doesn't move forward with. And that's okay, because that's his responsibility to underwrite these deals. But we always try and evaluate. And I miss,
Starting point is 00:26:58 I miss the mark sometimes, but I don't miss it 100%. I might miss it based on the lender wanting a little bit higher valuation than we thought they'd want. Or I might miss it based on the EGI being a little bit different. Or maybe Andrew gave me the net rentable square footage and we realized that gross rentable square footage is 10% more. And like David said earlier, we got 10% more. And we got 10% more values to contemplate. Those things happen, but you shouldn't be missing it by that much. So we try and take the big picture of where is this asset at? What's its crime score? What do we think the market's going to want from a replacement cost? What lender is Andrew using, right? Is it a Freddie Mac loan? Is it a hedge fund loan? Is it a lender we've worked with in the past that we know is going
Starting point is 00:27:39 to ask for some nuances other lenders aren't asking for? And we try and build that into a model. And sometimes it's less than what's on the T12 from the seller. Sometimes it's more. And when it's more, we need to be prepared to tell Andrew when he says, hey, why is the current owner paying $50,000 and you just projected $75,000? Well, we need to have our bullet points ready to tell Andrew, well, they're insuring it for 50 bucks a foot. No care on Earth is going to let you insure it for less than 100. You know, they're not buying wind coverage or they have a quarter million dollar deductible.
Starting point is 00:28:07 It could be a variety of things that we don't need to get into. but I think the best advice I can give new investors is don't be scared of the insurance market, right? Because, you know, even though cap rates aren't quite used like they maybe used to be used based on T-12s, it still falls into the ultimate pricing of the deal. So don't be scared. Just be diligent in making sure you're working with someone who understands the market, understands the debt you're going to procure for this asset, and is able to give you an educated range of why it might be A or why it might be B
Starting point is 00:28:45 and the liars in between that could move the lever. So I heard three things in there that I think every investor should take away. Number one, when it comes to broker and seller statements on insurance, treat those statements like when your four-year-old says they don't have to go to the bathroom before getting in the car. You never take that statement for face value, right? Number one, number one. So always have a little bit of skepticism. Number two, and this is actually a whole other topic, but if you're getting a loan,
Starting point is 00:29:15 make sure you know what your lender's requirements are going to be on insurance. That can be something that can trip up your underwriting or trip up your deal. If you think you're going to get one level of insurance and then two weeks before closing, your lender's like, let us review their insurance and they're like, you need double this. That could definitely mess you up. And then the third thing is get a really good estimate. And, of course, at this point, when I'm getting a good estimate, we always start with Robert. But let's say if you don't have a Robert, you don't know a Robert yet, number one, go find one.
Starting point is 00:29:45 And then number two, also talk to property managers that are in the market that you're in and find out, like, hey, what are you seeing for current insurance rates on the asset you're managing? Also, go into the Bigger Pockets forums and ask around, say, hey, if you're investing in San Antonio, Texas, go into the forums, find other multifamily or, you know, if you're investing in San Antonio, Texas, go into the forums, find other multifamily or even single-family investors who are investing in your market, doing what you want to do and say, hey, what are you paying for insurance? What kind of coverage are you getting? What challenges you're having are you having and find out what other investors doing? If you do those three things, it'll least give you a good starting point where your deal is not going to blow up because you underwrote 300 a unit and it's actually 900. Like Robert said, looking forward three years, that's a little bit tougher. But if you have the right starting point, you're, you're, you're, you're, you're,
Starting point is 00:30:33 much better off from the get go. Yeah, those are great points, Andrew. And I, you know, obviously I live in this space like, like every listener does. And, you know, we get, um, we base everything on per unit, right? It's kind of like everything ties back to what's the cost per unit, what's the cost per unit? One thing, and again, not to get too granular, but one thing I would encourage a lot of listeners to do is use the per unit as your guide, right? Totally, totally, totally understand that. But sometimes you, you need to extrapolate just a step further. And I always have a lot of clients saying, why am I paying 250 unit on asset one, but I'm paying 350 unit on asset two? And they're both on the same policy. It's because of square footage. So if you want to add an extra layer of diligence, and what I mean by
Starting point is 00:31:17 that is if Andrew has asset number one and its average per unit square footage is 600 square feet, and asset number two's average square foot square footage per unit's 1,200 square feet. Everything being exactly the same, asset 2 is going to be twice as much as asset 1 because it's twice as large, twice the replacement cost times the rate equals premium. So, you know, I sometimes see people get hung up on, you know, getting cost per unit, cost per unit, cost per unit, cost per unit. And then their asset doesn't hit that cost per unit. They don't understand why.
Starting point is 00:31:50 And it's because it's just maybe it's got to. of interior hallways or just a lot of common area. It could be older, larger units, you know, maybe two-bedroom units or 1,700 square feet. And the square footage is a more precise way to measure that. So when you are asking those questions to your peer group like Andrew mentioned, you know, if you can get the details from the management company for similar assets and break it down to what's their average square footage by unit, that's one thing that does move the needle a little bit. So, again, not to get too granular.
Starting point is 00:32:23 We want to keep this conversation today, very high level. But, yeah, it's a component that's very important. And I just want to circle back quickly to one thing we talked about before. If I have cat-exposed phobia, where do I go in the United States to invest, where I have the least chance of hurricanes, earthquakes, fires, and all that kind of stuff? Are there a couple of states you would recommend maybe people start? Yeah, so there's a lot of states that are more favorably looked upon than others. And a lot of it has to do with surrounding litigation.
Starting point is 00:32:56 And this maybe isn't so much pointed at property, but it's just the litigation creates favorable and unfavorable markets. So Louisiana, Alabama, not great litigation states. Florida, not a great litigation state. Texas, bad punitive damage state. So going into some of those states, you might not understand why your insurance costs is increased. It's just because it's not a great legal platform for property owners to be in, meaning when you have a claim or some type of loss. suit brought against you, your insurance carrier doesn't have a great platform to defend. Adversely, I'll use North Carolina for an example.
Starting point is 00:33:28 North Carolina is a great legal state for property owners just based on the requirement to prove negligence. It's a very good legal landscape. Carriers love North Carolina because they know that their premise liability claims are going to be much less in that state than any other state. All things stay in constant just because it's got a better legal landscape. So I can't specifically say that one state's better than another because every state is It's got good areas and bad areas.
Starting point is 00:33:53 All right, gotcha. So I know some of the states I've looked at, you mentioned North Carolina. Tennessee seems pretty good, too, with low risk and low crime. Tennessee is a good state. You get a little bit of convective wind in Tennessee. Oh, meteorology terms. Yeah, convective winds just, it's non-name storm, so tornadoes, windshears. Tennessee gets, you know, across the northern Mississippi, Arkansas,
Starting point is 00:34:18 into the northwest corner of Tennessee. they've got some convective wind, so there's a little bit of property paying in Tennessee, but generally speaking, Tennessee is a great state. There are two kinds of real estate investors, those who have reviewed their insurance, and those who think that they have. Most don't realize their coverage wasn't built for how they actually invest. Vacancy periods, rehabs, short-term rentals, or LLC-held properties. These gaps surface only when filing claims.
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Starting point is 00:37:09 But what are some things that investors need to ask about that you learn the hard way or put on their checklist when they are shopping for insurance. Yeah, I've definitely been learning through the insurance school of trial and error. I feel like wisdom has been chasing me, but I've always been just a little bit faster. And thankfully, Robert's been there to help make sure I don't get too far ahead. So one of the things that we almost learn the hard way, and we won't get into the specifics, but this is just to me a standout example of what the heck. and when you're getting into real estate and insurance,
Starting point is 00:37:45 and if you don't know this, it could ruin your day. One thing that we learned is we did have a property that was not in a flood zone, but I had a sneaking suspicion, so we had flood insurance, and we got a tropical storm, and it flooded, and we had to go into the nuance of, well, was the flooding from rain or from a body of water? And Robert, correct me if I'm wrong, but flood insurance does not actually cover accumulation of rainwater. That's correct?
Starting point is 00:38:17 The definition through national flood insurance plan is it's an overflow of a body of water, period. Yeah, so that's a trap. I had no idea that your apartment complex could flood. You could have flood insurance, but they could come in and say, well, it's because the water didn't drain and it was just rain. And you're 16 miles from the nearest body of water. so it doesn't count. How do you, is there a way to cover for that? Yeah, through private insurance, which is what we placed on that specific asset,
Starting point is 00:38:46 which further defines flood to include accumulation of surface water. Okay. Okay. All right. Some other interesting, you know, we talked about crime scores. And, you know, we used to invest in DeKalb County, Georgia, which is part of the Atlanta metro. And one of the reasons we're out of there is, insurance is getting really expensive and really difficult. And one of the reasons is crime.
Starting point is 00:39:16 Right. If you put, you know, some of those, some of those neighborhoods of the crime has gotten really difficult. What happens, like if you're going to get, you know, let's say you're buying an asset and you're, you get your policy, you have liability covered, and you don't take time to read through the exclusions, what are some of the, what are some of the, like maybe the top three that you would pick that investors go and look for to find out if it's covered or not covered. Like, so, for example, in certain parts of Atlanta, they will not cover assault and battery, correct? That's correct. You know, so let's say that's number one.
Starting point is 00:39:52 Could you think maybe two or three more of the top ones that an investor needs to look for to find out, hey, am I really covered or not and not assume that it's covered? Yeah, I mean, it's ever changing, but obviously the biggest ones, you know, I'm going to use the word violent crimes. So making sure you do not have an exclusion for a violent crime. Carriers camouflage that a multitude of different ways. Sometimes it's an assault and battery exclusion. Sometimes it's abuse and molestation. Sometimes it's firearms exclusion. Sometimes it's a weapons exclusion.
Starting point is 00:40:20 They have a lot of different forms they use to dismay that coverage. If you're going into some of these neighborhoods, and again, I'm not identifying a red line in the neighborhood, but if you're going into a high crime square area, as an investor, you potentially need to be prepared that at some point of your ownership during that property, you may not be able to get coverage for violent crimes. And I say that based on the fact you might get it on the onset, and then you have two or three violent crimes at your location. You're not going to get it on renewal. Or if you do get it on renewal, the price for it's going to be so astonishing that you're not going to want to buy it. So that is a, I don't want to say buyer beware, but it's just something you need to be cognizant of. Some other exclusions
Starting point is 00:41:00 we're starting to see, and some of them we can get removed. Some of them we can't. We're starting to see a lot of human trafficking exclusions. especially in the Atlanta area. I've got two clients right now that are in litigation over human trafficking, both of which we don't feel had any negligence or culpability in it, but the claimants who had been from location to location, whether or not at or against their will, I've got two of my clients in litigation over human trafficking.
Starting point is 00:41:27 Another exclusion we're seeing, it's called a habitability exclusion. Anybody who's owned an asset has probably had a tenant come to them, wanting to get out of their lease or get their security deposit back or for whatever, whatever reason made them want to do it. They make a claim against you. The unit wasn't habitable, whether it had, you know, water in it, bedbugs, whatever it might be. We're seeing a lot of carriers start to no longer defend habitability exclusions,
Starting point is 00:41:52 whether or not they have any merit to them. So, you know, we could go down a list for the rest of this call. But what I encourage every investor and listener on this call to do is if there's nothing else you get from your broker. First off, you should be getting a summary that has all the policy forms on it. But if you're not, ask that broker, can I have a full copy of my liability quote? You don't have to be an insurance expert to read your list of forms and be able in layman's terms to evaluate whether or not that form drastically impacts you, i.e., if I have a list of forms and it says firearm exclusion, I don't need to be an insurance expert to know my general liability policy doesn't have
Starting point is 00:42:31 coverage for firearms. So get those forms, and I promise you, if you're looking at them, renewal after renewal after renewal, you'll start to understand how those forms fold into the policy, which ones work to your advantage and which ones don't, and just be a better purchaser of insurance for your property and your investors. So for investors who are listening to this going, well, wait a second. If there's, you know, a shooting at my property, you know, that's sad. Obviously, we don't want that to happen, but how is that my fault? or my liability, what will happen is somebody who's involved will come in and sue you because you didn't have enough lighting, for example, at the property.
Starting point is 00:43:10 And it was your fault. He'll manufacture three pages of allegations. And again, whether or not they've got merit to them, you're faced with having covers, not having coverage settling or going in front of a state court. So that's why, you know, there's a lot of this stuff. It's like, wait a second, that's not my fault or my, well, that doesn't mean it still can't become your liability. The other thing, Robert, you mentioned the word forms a couple of times.
Starting point is 00:43:33 And when I hear form, I think of something that, you know, I fill out at the DMB or the doctor's office and they're asking me, list your closest living relative and like, I don't know, four miles and like to your office or my office. What is the, in the insurance world, what does the form? What does that mean? Yeah. So there's a reason that your policy, well, we don't really do paper policy anymore. We transmit them electronically. But for those of you who have owned real estate long enough to remember when you used to get your insurance binders, they're that thick. There's a reason they're that thick.
Starting point is 00:43:59 every policy has the forms attached and those forms are the contract for coverage. It's very tumultuous to go read a 130-page policy front to back. I've tried. I'm not asking anybody to do it. But your cheat sheet is every policy is kind of composed of three components. It's got a declarations page. Declarations page is just it puts the policy effective dates, the name of the insurance carrier, the name of the insured, you know, the policy limits. Just the very high-level overview of the coverage.
Starting point is 00:44:29 The next is the forms list. The forms list is, in essence, a table of contents for that two inches of paper that follows it. You can extract 90% of what you need to understand the coverage you have just by looking at the forms list. So kind of think of it declarations page, forms list, and then all the forms. You know, when we look at policies or look at something for a client, I don't necessarily, if Andrew handed me a policy for something he's buying, I'm not necessarily going to read 300 pages. I'm going to go straight to the forms list. And by looking at that forms list, I'll then understand everything that follows that
Starting point is 00:45:04 forms list, what's good, what's bad, what maybe I need. If there's a warranty saying this policy has a safeguard that there's no aluminum wiring, I'm going to go read the aluminum wiring form to say, okay, what is exactly does it say? Does it say no aluminum wiring or does it have to be remediated? So the forms are there for the detail, but you can extract most of it from the forms list. I treat the forms list like a table of contents. All right. So that sounds like a really good tip.
Starting point is 00:45:31 Yeah, I'd say especially even for new investors. If you're trying to, number one, just kind of learn how insurance works, but also make sure that you got the right coverage, check your declarations page. Because that's going to tell you all your limits, like you're covered for $2 million on this and $500,000 on this and your deductibles this, right? And then your forms list, like that's a table of content. So if you're worried about firearm exclusion or aluminum wiring or, you're, you're, wind inhale, it tells you, okay, go, you know, this is on page 635. I'm going to go look at, take a look here,
Starting point is 00:46:03 but it kind of, it'll tell you, it gives you a high level quick, quick view. Yeah, not quite that exact, but it is exactly what it is. You know, if you see a roof valuation endorsement on your property policy, well, I'm probably going to go want to read that roof valuation endorsement, find out if I got coverage for damage to my roofs. It's just a lot of it is a lot more simplistic than you think when you kind of understand the mechanics of how an insurance policy is put together. All right. Speaking of roof valuations. deductibles. Now, a lot of us are familiar with, oh, I've got a $10,000 deductible or a $25,000 or $100,000. And I know one of the things that took us in the beginning a little bit longer to understand is a lot of
Starting point is 00:46:39 these apartment policies, like if I'm buying a five unit or 10 unit, it'll come with a 2% deductible. That sounds great. Two percent. That's nothing. Why is that absolutely wrong? Yeah. So anytime you see a percentage deductible, which is becoming 10, I mean, 10 years ago, I'd have a carrier coming here, Travelers, for example. 10 years ago, travelers or five years ago, travelers said, we're going to start putting percentage deductibles in all of our Atlanta apartments. I said, you're out of your mind. You lose every apartment you write if you do that.
Starting point is 00:47:07 I was wrong because the market quickly caught up to them and where they put a one or two percent when hail deductible on there. A lot of the other carriers are doing it. So I hope no Travelers listeners are on here on that talking travelers. I'm just using them as an example. But what Andrew is referring to is anytime you see a percentage deductible on your policy, It is a percentage of the values to which that peril applies, not a percentage of the loss. Case in point.
Starting point is 00:47:32 Andrew's got a panhandle portfolio. I think we've got one asset on there is the $30 million asset. It's got a 2% deductible. It's 2% of $30 million before coverage applies, not 2% of whatever the loss is. You need to understand that. And, you know, Andrew and I, you know, going back five or 10 years when he started. getting some presence in the panhandle. We started talking about these assets.
Starting point is 00:47:59 You know, my advice to my clients has always been, underwrite your deal like you're going to have a loss, right? Underwrite at expecting a hurricane because I see so many people go into Florida or go into the Gulf Coast or, you know, Charleston Myrtle Beach area, whatever area you want to pick. I see so many people go in there and think that they're going to own something and they're never going to get hit by a storm. I see it happen to homeowners too.
Starting point is 00:48:22 You have to underwrite these deals. like you're going to get hit by a storm, underwrite it like you're going to have a total loss so that you can properly reserve and understand, even if you don't reserve or fund for it, okay, if this were to happen, here's the financial impact that's going to have on me. You know, 2% of $30 million, was that, Andrew, $600,000?
Starting point is 00:48:42 Yep. So, you know, that asset has a $600,000 wind hail deductible, not 2% of a $600,000 claim, which would be $12,000. That's a big difference. So you need to understand that, And it really is becoming more important because as the Florida marketplace obviously is being affected, what used to be a one or two or three percent deductible is now 5 percent, 7 percent, 10
Starting point is 00:49:03 percent. And the lenders are allowing it because the lenders aren't going to be able to loan if they don't allow it because people aren't going to be able to get insurance to comply with the loan without it. So, you know, we've got clients in the panhandle on some vintage C class assets. Their name storm deductible is 10 percent. It means 10 percent of their property values has to be damaged before coverage even applies. So one, two, three percent, life goes on, 10 percent.
Starting point is 00:49:26 It becomes a cash event typically where you've got to go back to your investors and raise cash or you've got to procure some type of secondary debt because a lot of properties just don't hold that type of cash and reserve. This is good stuff. I'd love to just keep going. I want, but there's a couple more that I want to just quickly highlight for everybody. And, you know, this is the stuff that when you're owning and operating, this can be the difference between a successful investment and not.
Starting point is 00:49:52 You know, it definitely, it's not. as sexy and as exciting about how to get the next deal or, or, you know, all the tactics we talk about, but, like, this is the stuff that makes sure that you don't lose money. And also, if you get the right insurance, and we know this personally in our business, a natural disaster can actually turn into a windfall. You know, we had a property that was good and it got destroyed by a hurricane, and now it is fantastic. So this is key to good operations. Two other things I want to touch on really quick. Number one, for anyone who's looking at insurance policy, one mistake I see investors make is they will go for a cash value policy to save money on premium
Starting point is 00:50:32 and because it's a lot cheaper than what's called a full replacement value policy. But the problem is it's exactly what it says. If you've got a roof that gets blown apart by a hurricane and you had a cash value policy on it, they're going to come in and say, well, yeah, it's going to cost you 400 grand to replace it, but it was only worth 100, so here's 100, good luck. Whereas with full replacement value, up to the valuation that was, you know, when you, when you set the value of the property and all those other things Robert talked about earlier, they, in theory, they will give you enough to fully replace the roof. So don't, don't make the mistake of going for the cheaper cash value. And then second, and Robert, I'm going to ask you to just clarify this if you can
Starting point is 00:51:14 in like maybe a one minute summary. There's something out there called co-insurance. And I know this took me a long time to understand. And, you know, it's kind of like codependence in that it's one of those words that sounds positive, like, yeah, we're going to do this together. But in reality, it's a bad thing. So, like, what exactly is co-insurance and how do people make sure that they don't fall into that trap? Yeah, so most lenders don't allow it. So any listener who's got any type of, well, I take that back. Some community banks maybe aren't astute enough to understand it, but most institutional lenders,
Starting point is 00:51:48 aren't going to allow, but what it is is you're kind of at the mercy of the carrier, right? Because co-insurance doesn't define exactly what your penalty is going to be. All co-insurance is, it's a simplistically, it's a formula where if Andrew decides, I want to insure my apartment for $75 a foot, that's it in the discussion. Carrier says, okay, you can insure it for $75 a foot. We're going to put a co-insurance clause on your penalty. And if you have a loss, we're going to come out there and value what your property should be. And whatever the difference is is a penalty on the loss.
Starting point is 00:52:17 So I'll give you an example. So if Andrew insures it for $75 a foot, the carrier comes out there at the time of loss. That's the kicker. You don't know until the loss because there's nothing written. Keary comes out there and evaluates the property and says, based on our replacement cost estimator, it should have been $150 a foot. Well, Andrew's $100,000 single unit fire, he gets paid 50 cents on a dollar. So co-insurance is a penalty of what you insured it for over what you should have insured it for.
Starting point is 00:52:45 Very simply, that's what it is. You don't ever want it in a policy because it gives the adjuster the arbitrary ability to come to value your property. And then you're stuck in a position to argue it otherwise. All right, Andrew, what are some other good moves for small investors to make? Do you have any quick tips that people can remember for when the show's over? Yeah. So, you know, again, I know we've talked about a lot of like hard stuff and it's kind of scary. It's like, oh, geez, I don't even know if I want to invest anymore.
Starting point is 00:53:09 You know, the good news is, like Robert said, this two shall pass, right? This is a hard market. It'll eventually become soft. Soft means easier to insure. Hopefully, rates come down. But I want to give everybody seven quick tips as to, you know, what you can do to not only get the right insurance, but just kind of overall insure, no pun intended, that your investment goes well. So number one, you know, start in areas where there's less competition from larger scale investors.
Starting point is 00:53:38 You know, one thing that we're going to find in this market is that someone who's got 2,000 units is probably going to be able to get better rates than someone who's just buying their first 10 unit. So try to find markets where maybe you're not competing with those guys. And generally speaking, if you're just starting out, you're probably not going straight to 100 units, in which case you're less likely to be competing with those people. So there is an advantage to having scale in this business once you get there. But don't let that to deter you because odds are, you know, if you're looking at just getting started or you're just kind of scaling from maybe 10 to 20 or 100,
Starting point is 00:54:15 you're probably just competing with other investors who are at the same spot. So don't let that be a deterrent. Second thing is, is, you know, again, if I was getting started today, to make it easier, I would avoid properties that carriers don't like. So I would look for properties in areas with low crime scores. I would look for properties that maybe don't have aluminum wiring. I would look for properties that, you know, probably that weren't built in 1803. and are a couple hundred years old and falling apart.
Starting point is 00:54:44 Like, look, think of, you know, if you were writing the insurance policy, if you were on the other side of the table, what kind of property would you want to insure? Put yourself in the carrier's shoes and then go look for those properties. That'll help eliminate a whole lot of this headache. Go to areas that, you know, the carriers like is the third one. Tennessee is relatively good. North Carolina is relatively good.
Starting point is 00:55:06 Robert, I know you guys put out a really good map of the United States. states. And I don't think your intent was to say good states, bad states, but it kind of showed like what states have what risks. If we could throw that in the show notes, I think that would be instructive for everyone just to see, kind of like get an idea of like, oh, over here has this and over here has this. So go to, you know, look for properties and areas that just don't have as many risks. Number four, again, put yourself in the insurance carrier's shoes and reduce risk from their point of view. So if you're either trying to get a new policy on a property your own or if you're looking to buy a policy,
Starting point is 00:55:44 look for ways to can you maybe improve lighting? Can you reduce tripping hazards? Can you put better fencing around the pool? Just, you know, what small things can you do to eliminate the things that are going to give an insurance underwriter heartburn? Make sure there's fire extinguishers everywhere and that they've actually been inspected sometime in the last 10 years so that they're charged when someone goes to use one. Number five, find an insurance broker that specializes in what you're doing. So Robert specializes in 100, 200 plus garden-style apartment complexes in the southeast
Starting point is 00:56:17 United States. So he's perfect for what we do. If you're looking for 10-unit properties in Boise, Idaho, Robert's not going to be your guy, but there is a guy out there or a gal who is going to know that market, know you're, understand what you're trying to do. So go find that person. try to understand insurance, but don't try to become the insurance expert. That's what the guy like Robert is for.
Starting point is 00:56:42 So go find that person who knows your market, your asset. Number six, this again, this is a bit daunting, but remember, it's not just you. Everybody in the industry is dealing with this problem. It's not just, you know, David Green is not the only one getting a $26,000 renewal premium on his house. That is probably happening to just about everybody else in his neighborhood. And so in that sense, it's a bit of a level playing field. And the difference is whether or not you decide to figure out a way around it and overcome it or be like a lot of other people who just will say,
Starting point is 00:57:17 ah, this is too expensive, too hard. I'm going to wait until, you know, things change and may or may not. And then the last tip, this is one that I owe this one to Robert. He saved our buck a couple of times. But we have had a couple of properties that were, in large-scale natural disasters, right? So, I mean, if you have a, if you have a fire in your apartment building and it takes out two out of your 10 units, it's basically just you and the carrier, right? The whole town's not in distress. But if you have a property in an area that gets taken
Starting point is 00:57:52 out by a wildfire or has a, you know, a century, you know, once in a century freeze that damages every asset. Or like for us, you know, our, the entire town we were in got wiped out by Hurricane Michael. speed to filing your claim makes a difference. If you're the only one in line, it probably doesn't matter that much. But if there's 300 other properties in the MSA that also got damaged, those insurance carriers are going to have way more work than they can possibly handle. And so for our property, we saw the hurricane coming. We actually called Robert the day before.
Starting point is 00:58:32 I said start off. Yeah, the night before. File a claim. I said, Andrew, the storm's not even there yet. He said, file a claim. I said, okay. So I filed a claim before it even got impacted. I think Andrew got a call the next day.
Starting point is 00:58:43 It's like the freeze that came through the southeast around the Christmas time. The people who filed a claim that weekend were three months ahead of the people that filed it on Monday. So sorry to steal your thunder their Andrew. No, but you're right. And because we were first in line for the claim, we had a $250,000 check like within two weeks. I mean, the insurance carrier, like they just said, yep, you're going to have a big one. here's a check, go get started. And so we started the renovations the next day.
Starting point is 00:59:10 And we are, and so we were first in line where there were properties that I was aware of in town that they didn't even get started for nine months. So think of having your assets sitting there getting moldy, falling apart, literally rotting for nine months before you can even get started. So if you're ever in an area that has a natural disaster or a claim that affects a ton of people, make sure you don't dilly-dally get that claims. You don't have to have all the information. Just get your place in line, right?
Starting point is 00:59:41 So it's like Black Friday at Best Buy, right? You got to get there early. If you want to get that TV, you may not know the details. You just, but you better get in line or you ain't going to happen. Great point, Andrew. I mean, you can, bad news doesn't get better. Biggest problems I see with claims that start them off on the wrong foot is when an insurer tries to handle it themselves or waits to tell me two or three weeks later. Tell me the minute it happens.
Starting point is 01:00:04 Let me be the one to decide whether or not we need to send it to the carrier immediately because delaying it just like Andrew said, you got mold. Now you're arguing over the EMS. It just becomes a disaster sometimes. And you can always just cancel it, right? If you find out where you can always withdraw a claim from a carrier. You formally withdraw it, they formally take it out. So basically, you know, the thing to take away is if you think you're going to have a claim,
Starting point is 01:00:28 it's no harm in just in filing, you can always pull it back later. and then if you do really need it, you're ahead of the game. Good point, Andrew. And there you have it. The insurance industry is changing, but there are things investors can do to position themselves well in the meantime and knowledge is power. So thanks for that, Robert. If people want to reach out, get a hold of you, what's the best way they can do so?
Starting point is 01:00:49 Yeah, email is robert.hamilton at I-O-A-U-S-A.com. And that suffix is our website as well, IowaUSA.com. You can find any of the partners on there. and I'm always happy, again, where I can't be of service to everybody. Anytime you want to run a deal by me just to get my thoughts, I've always got five or ten minutes to walk through something. There you go. You can check out the show notes for the resources that we mentioned today. If you like this episode, go check out the Bigger Pockets Ricky episode 307, where they get into how to protect your rental from fires, floods, lawsuits, and liability aired on July 26. Also, great posts on insurance with other stories and situations like these that you can find on the Bigger Pockets blog and forum.
Starting point is 01:01:32 So consider checking that out. And, Andrew, if people want to reach out to know more about you, which I think they should, you're a fascinating person and the only person that I buy multifamily property with, where would they go? These days, I can often be found just past the breakers somewhere along the San Diego County line. but if you're more of the digital type, my social media platform of choice is LinkedIn. And if you comment on my posts, I actually am the person replying, so that's a good place to have a conversation
Starting point is 01:02:02 about multifamily or the markets or whatever else is going on. And then if you'd like to have a call or connect more directly, vantage point acquisitions, vpacu.com. There's a connect with us tab on the website and click on that and follow the simple instructions and we'll be in touch.
Starting point is 01:02:22 What I love about you, Andrew, is you're insanely predictable. Like, LinkedIn being your preferred social media is about as right down the line. Yep. You look like a walking LinkedIn avatar. Awesome. So, yeah, if you are using LinkedIn,
Starting point is 01:02:38 go check out Andrew there. And if not, you can send me a DM on Instagram and I will get you connected to Andrew because we're best buds. And I talk to them all the time. You can find me at David Green 24 on Instagram, Facebook, Twitter, pretty much everywhere, or check out David Green24.com to see what I got going on. Robert, thanks for being here today.
Starting point is 01:02:56 And everyone else, remember that you can tune in later this week for more great episodes, including a late starters guide for anyone who feels like they're too late into the real estate game, Ryan Seiko's empowering story and his insights on long distance investing and more great bigger pockets content. Thanks again, both of you for being here. This is David Green for Andrew LinkedIn Cushman, signing off. Do you ever notice how every passive investment somehow turns into a very active lifestyle, active spreadsheets, active phone calls, active stress? Here's a better question.
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