Chewing the Fat with Jeff Fisher - Jeffy's Corner: Macy's Mega-Mess

Episode Date: August 25, 2016

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Starting point is 00:01:08 Right now, get $50 toward any mattress purchase by visiting casper.com slash fisher. Casper.com promo code Fisher. Terms and conditions apply. Casper.com slash Fisher. You're listening to the Jeff Fisher Show. So earlier in the week, I am reading. an article in Business Insider about preppy people abandoning one of their cornerstone brands. Ralph Loren is struggling.
Starting point is 00:01:41 Now, I am a fan of Ralph Lauren. I know this. Ralph has an issue with making a lot of fat guy clothes, but that's okay. It doesn't stop me from liking the product. It doesn't stop me from wearing whatever product I can. Not a lot of fat guy, Ralph Lauren, stuff. I know this. Okay?
Starting point is 00:02:04 I know this. That's okay. I like it. I like the way it looks on people. I like the way it looks on me. I just, I like the product. The brand is good.
Starting point is 00:02:13 And I see that in the story, they talk about how the brand is struggling and how they're, you know, the property of people are going to other products. And Ralph Lauren is seen as, you know, an older stodgy brand. And they've tried to remedy this with some other,
Starting point is 00:02:29 you know, and the, what was the other, oh shoot, I forgot the other Ralph Lauren brand that's out there. Anyway, it doesn't matter. They're trying to, you know, they are doing a little bit to the younger audience, the preppy crowd. But inside the story, it uses Macy's as an example of selling Ralph Lauren clothes. at their Harold Square New York
Starting point is 00:03:04 flagship store and it talks about how the products are not seen as worthy because inside these stores the stores the sections are messy you know I mean
Starting point is 00:03:26 the masies is now you know discounted apparel and so the luxury brands don't really help themselves by being in the big discounted apparel stores and how their sections are always messy and messed up. And I'm thinking, well, wow, it's kind of weird.
Starting point is 00:03:46 You know, why would they do that? It's kind of, I mean, stores are supposed to keep their stores okay, right? I mean, so the other night, I am informed by the powers that be. I should say by the power that be that we're going shopping. We are? Because I just wanted to stay. Now we're going shopping. Okay.
Starting point is 00:04:15 Let's go. You know me. I love to go out there into the retail world. So, off we go. Into the wild blue yonder. And we go to the one store, one of the stores that we went to, we go quite frequently. And I say frequently.
Starting point is 00:04:40 I have not been in the store in probably three to four months. Now, for me, that's frequent, right? I know that other people in my home have been there more times than that. So in we go. And I know that in this store, they said they have a Ralph Lauren section and they have, you know, they have a fat guy section, possibly. Maybe that's why the power that B said we were going into this particular location. They have other, you know, they have, and I like the store.
Starting point is 00:05:16 It's not bad. It's okay. It's a nice store. People have always been nice. And they've got one guy actually that's in charge, I believe that he's in charge, of the men's department. And he does a really good job. I like him. I like his personality.
Starting point is 00:05:29 He's a good guy. He's been there for a long time. However, when we first walked in, part of the front is under construction. All right. So they've got a big plastic wrapper on it. So I'm already, I'm already like, okay. Come on now. But I give them a little break.
Starting point is 00:05:45 It's fine. Everybody's got to remodel their stores from time to time. And off we go into the clothing department. The clothing department looks like a windstorm went through this place. Okay? It's bad. There is nothing straight. Unbelievable to me.
Starting point is 00:06:09 And it kept going. I mean, there was no section left unturned from this windstorm. and in their Ralph Lauren section, they have a little Ralph Lauren box that's kind of cute that they had, you know, cute little Ralph Lauren stuff in. Now, at one point, you know, months ago, there were a pair of Ralph, two pairs, no, three pairs of Ralph Lauren socks in this case. I was looking for some new socks. I love Ralph Lauren socks. I said, hey, are those the only ones you have in the store?
Starting point is 00:06:53 This was months ago. And yeah, that's it. I'll buy those. I want those. Took 10 minutes to find somebody who had a key to get into the box. Into this design box. There were a pair of glasses in there too. Another guy came up as we were opening up the box.
Starting point is 00:07:17 He said, I was here yesterday, couldn't get in. I want to buy those glasses. It takes the glasses. Okay, so I take this. I was going to take, I actually only wanted one pair of the socks. There was two in there, and the lady goes, you might as well take them all. It was the last we have. And I was like, you're right.
Starting point is 00:07:36 I'll take them. So, no problem. Happy. It's Ralph Lauren section. It's cute. Whatever, I like the socks. No fat guy shirts, pants, short, stuff like that. I got it.
Starting point is 00:07:48 the socks that will fit fat guy feet, which could be a reason I like them. You know, don't think anything of it. And actually the price was reduced at the counter, so it was like they were cheaper than what I had anticipated. I mean, good news for everyone. I have not been in that store. I told you for months.
Starting point is 00:08:13 We go in. The Ralph Lauren section, looking bad, like the other parts of the store. store in the clothing department. Just like the business insider story talking about inside Macy's. This was not a Macy's. I'm not throwing Macy's under the bus. This was one of the department stores that have four or five letters in their name.
Starting point is 00:08:39 Like Macy's, huh, but it wasn't Macy's. It was not Macy's. So in we go. Now, in this case, nothing has changed. Where those socks were still empty. where those glasses were are still empty. Nothing has changed inside this case. They haven't put a new pair of shorts, a new pair of underwear, a new glove, a new pair of nothing.
Starting point is 00:09:10 It looks the same. Bad is what it looks bad. So we go and we shop and we get whatever we're supposed to get, a da-a-di-a-di-a-a-a. And, you know, we find a couple things that we'll buy, but still I'm like, I'm just amazed at this freaking store. how messy the clothes are. And this is a Monday, okay?
Starting point is 00:09:32 Because as I go up to the counter to get weighted on and purchase our products, I asked the guy, so, everything I'm okay, and I'm happy, everything's okay. And I was like,
Starting point is 00:09:48 so, are you guys under new management or something? Get a new manager here or something? And the kid, you know, well, we got a new HR director. Okay. That's interesting, but that doesn't count for what I'm asking about.
Starting point is 00:10:06 Now, the old guy. You know, our manager's been here for about three months now. Yeah, she's new. Why? Is the store look different? Yes, it does. Better? No.
Starting point is 00:10:20 No, it does not look better. Now, I will say as I was doing this, the power that B was off getting another product coming back to the counter because I have a feeling that that power that B may have stopped me, may have said, A, don't worry about it. She likes to do that from time to time. She knows that I tend to get carried away. Why? What's the problem? Okay, well, first of all, you really want to know?
Starting point is 00:10:51 Yeah. Your plastic around your construction area is not very good. It's crappy is dust everywhere. and the clothing department looks bad. It looks like a windstorm went through. There's clothes everywhere in every one of your departments along, including your Ralph Lauren section. I mean, if I'm Ralph Lauren, I pull out of the store now.
Starting point is 00:11:11 Oh, really? I said, yeah. And even here in this department, because we were in a separate department from the front register, I was like, even in this department, you know, your department, it's a little, you know, got some messes over there. and I walked over to another department. There's only one area in this store.
Starting point is 00:11:31 It's the middle section that is actually okay. And that has a person at every counter. Amazing how that happens. There's a person at every counter, and that's the part of the store that's clean and neat. So I said, and he says, well, today's money, so Sunday is really, really busy for us, and they're really watching our hours.
Starting point is 00:11:56 and so, you know, it takes us a day or so to get caught up, and they're really watching hours. And I said, well, you tell your manager that she needs to reallocate those hours a little bit differently. So that perhaps, you know, the first of the week is, you know, by the time people, the doors open on Monday that the store is back in shape after your rough weekend. Because if she's not sure how to reallocate those hours, and I'd be happy to sit down and talk to her a little bit. He was like, oh, really?
Starting point is 00:12:27 Are you in retail? No. No, I'm not. But I know how to schedule. I know what it takes to run a good store. Oh, well, okay. I think he will. We'll be sure to pass it along.
Starting point is 00:12:44 Will you? Will you be sure to pass it along? Because if it hasn't changed by the next time I go in there, I may just pass it along. And on that night, on top of which, On top of all of this, on top of that night. As we leave, it's a night that I left my cell phone sitting on the table, my glasses, all by itself, all alone inside the house. Now, we had already left.
Starting point is 00:13:23 We were already down the road of ways when I realized this can't be. I can't be going shopping. I can't be out in these stores without some device to take my mind off of what's going on. No, it's okay. I can do it. I can do it. I can do it. It'll only be for a little while.
Starting point is 00:13:51 It'll only be for what turned out to be four and a half hours. It'll only be for that long, hoping that I got a, I only thought it was going to be about an hour. But no, it was four and a half hours later between retail department stores, grocery stores, shopping, messiness, me having to explain how to run stores
Starting point is 00:14:15 and not having any contact with the outside world, it quite possibly was the longest night of my life. I think that should be a new ad campaign for the cell phone companies. Don't leave, you know, the whole don't leave home without it campaign
Starting point is 00:14:36 that was with, was it American Express? Don't leave home without it. That should be a new ad campaign for, I don't know, Sprint. Whatever cell phone company you want to use, don't leave home without it. Or you could be enjoying the longest nights of your life. In the next 19 seconds, you could sell your home.
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