Chief Change Officer - #282 Impact Over Egos, Substance Over Soundbites: Josh Geballe’s Real Playbook

Episode Date: April 8, 2025

Forget hot takes and hustle porn—Josh Geballe has built a career on real outcomes, not optics. As a former IBM exec, startup CEO, crisis-tested public leader, and now head of Yale Ventures, he’s navigated every kind of system—and rewired more than a few. In this episode, Josh breaks down what it takes to lead without ego, make career moves without a roadmap, and support innovation without turning it into performance. For Gen Xers designing careers that are built, not branded, this is substance over soundbites in its purest form.>>Career Strategy ≠ Life Strategy“I never chased titles. I chased impact—and the challenge that came with it.”From IBM to a 16-person startup, Josh explains why logic alone doesn’t drive bold moves—and how gut instinct often knows best.>>Public Sector, Private Resolve“Nothing in my tech career prepared me for a global pandemic—but it helped me lead through one.”As Connecticut’s COO, Josh didn’t just manage state operations—he ran its COVID response. He reflects on balancing fear, facts, and forward motion in an impossible time.>>Yale Ventures: Innovation Without the Ego“PhDs know how to explain ideas to journals. I help them pitch to the real world.”Now leading Yale Ventures, Josh shares how he mentors faculty and students to translate research into startups—and how real innovation starts with learning to listen.>>Startup Lessons That Actually Scale“Startups taught me how to stretch every dollar. Government taught me how to stretch every second.”Josh draws on lessons from his software CEO days to modernize systems at scale—without turning leadership into theater.>>Advice for the Impatient Ambitious“Your first job? Work for someone you want to become.”Josh offers Gen X-flavored guidance to early-career MBAs: skip the shiny job titles and find mentors who challenge how you think, not just what you do.____________________Connect with Us:Host: Vince Chan | Guest: Josh Geballe  --Chief Change Officer--Change Ambitiously. Outgrow Yourself.Open a World of Expansive Human Intelligencefor Transformation Gurus, Black Sheep,Unsung Visionaries & Bold Hearts.10 Million+ All-Time Downloads.Reaching 80+ Countries Daily.Global Top 3% Podcast.Top 10 US Business.Top 1 US Careers.>>>130,000+ are outgrowing. Act Today.<<<

Hi, everyone. Welcome to our show, Chief Change Officer. I'm Vince Chen, your ambitious human host. Oshul is a modernist community for change progressives in organizational and human transformation from around the world. Today, we're talking with Josh Chabal, the managing director of Yale Ventures. You've likely heard of Yale University.

But what about Yale Ventures? It's a key part of the Yale's innovation ecosystem, collaborating with faculty, students, entrepreneurs, and local governments to drive all sorts of innovation activities. Yale Ventures, for example, helps scientists and scholars turn their inventions into real products, the commercialization process, so to speak, a system in raising money, build teams,

and support students in developing their innovation ideas. And a little personal note, George and I are both MBA alum from the Yale School of Management. We both graduated in year 2002. He chose a path in consulting. I went into finance. George's career has been nothing short of remarkable, filled with impact and challenges. I'll save the specifics for you to discover in this episode. Among many roles, George was pivotal in managing Connecticut's COVID-19 health response. For those interested in his contribution during that critical period, check out the YouTube link in the show notes where he hosted the press conference.

Without further ado, let's dive in. Great. Thanks Vince for having me. I'm delighted to be here. As you point out, I started Yale as an undergraduate, worked for a few years, went back to Yale to the School of Management to get MBA and then spent majority of my career in the technology industry. So initially 11 years at IBM. I'm in the corporate ladder, a number of different roles and client-facing consulting roles, the integral finance organization, general management. But left to become the CEO of a software startup that was doing scientific data management cloud software as a service for scientists and grew that company over a number of years. Ultimately were acquired by Thermo Fisher Scientific, one of the major global scientific

tools companies worked there for a couple years as running a new division they created when we were acquired called Digital Science. That was a combination of our business plus some other software assets that they had. And once that integration was set up and the team was integrated, Left was taking some time off for the first time in my career and he got a call from the woman who led the series B investment in my startup company, letting me know that her husband had just got elected governor of the state of Connecticut and asking if I wanted to

get involved in the administration. And so that led to three years of a detour into the public sector where I worked for the governor here in Connecticut as the chief operating officer for the state responsible for all the executive branch agencies and did that for three years when this new opportunity presented itself to come back to Yale to do a new role that was created to bring together all the programs and services that support entrepreneurs, innovators at Yale looking to have an impact in the world.

So I'll talk about that more, but that's my journey in a nutshell. I spoke with our classmate, Irina, in an early episode. She's founded and is now leading a new venture in the energy transition sector. Like you, she has made several significant career transitions since MBA. I find each of them fascinating. When I asked her about the common themes in her career moves, she said two things, self-starter and curiosity. Before we dive deeper into each phase of your career, what have been your main

drivers for exploring and trying new things over the past 20 years? Yeah, I think there's really been two common opinions that I've been seeking out at each step and first is impact. Wanting to be in a position where the work that I was doing was making a useful impact in the world, solving a problem or contributing to solving problems that I thought were important to solve. And that if successful would have a really positive impact on society more generally. So that's one. And then the second one was a challenge of seeking out interesting challenges where I felt like I would learn where I'd be challenged where I would have to push myself

to get better and to grow as a professional, as a person. And so those have been the two common threads that maybe weave together what would otherwise look like a rather unusual career journey that I cannot. You've got a strong background in strategy from your education at Yale, then as a strategy consultant at IBM, diving deep into business strategies with solid logic. But when it comes to something more personal, such as career decisions, career moves. It sounds like even for analytical minds like ours, there's a need to balance logic with psychology. If I have to use an economic term,

it is about finding equilibrium between the two. Have to encounter any mental hurdles while trying to decide on a career booth? Or in figuring out if a decision is right or worthwhile? If you have How do you navigate the psychological ups and downs in your career decisions? Yeah, it's an interesting question. It's a very it's a very deep question Unfortunately, I feel like I'm gonna to answer it with a very shallow answer,

which ultimately I think it was each of these big changes. It was just following my gut instinct. I think at each step, the one opportunities presented themselves. I just pretty quickly would come to an instinct on whether it was a good idea or not and just followed that instinct. But in the end, I think it's really, for me at least, it's been that simple. And fortunately, there's none of those kind of gut instinct decisions I've made over the years and go back and say, I wish I'd done that differently. I've been very fortunate that it's served me well so far. I'd like to explore more about your move from IBM to a startup.

Early in your career, after completing your MBA at Yale, you started as a consultant at IBM. That was amazing. Remember that was 2002, after 9-1-1, a lot of us were challenged to get a full-time job upon graduation. Yet, you got a full-time job offer from IBM. After about a decade with IBM, you moved to a venture where, if I remember correctly, you were the 16th employee. What was going through your mind when you made the switch from a well-established firm to a startup that you needed to help grow?

What was your gut feeling about the transition? Yeah, my 11 years IBM was amazing. Like I learned an enormous amount, incredibly rewarding period of time. I really loved it. I got deeper into my time there. You know, I come to the conclusion that I didn't want to spend my entire career there. I think that was clearly a path in that direction. A lot of people I worked with worked there their entire career and it was a great company. It still is. But I had this kind of growing instinct that I wanted to be part of something that was smaller, that was more entrepreneurial, that was more disruptive. During the second to last job I had at IBM was an international assignment in Europe. When I came back, started looking around, just trying to identify a company or co-founders that were doing something that I thought was particularly interesting.

And it was casual at first, and I was just very fortunate to reconnect with actually an old high school friend who had co-founded this software startup and was at a point where they were getting some traction, they were looking for business leaders to come and help them grow and complement their technical skills. And just the stars aligned and it all fell into place. But it was really more than anything this instinct that a lot of the real impactful change that happens in business and society

often is driven by smaller disruptive kind of entrepreneurial startups. And that I wanted to experience that I wanted to contribute to that. Be part of that. I bet you must have experienced a lot of cultural shock in this transition. Sure. I think that transition was as you probably expect rather, rather dramatic going from one of the biggest companies in the world to a, to a tiny little startup.

And there's an enormous number of benefits and things that I love about startups. Relished about that opportunity. Of course, it carries a lot of challenges as well. You're, you're much more at risk in terms of having a smaller number of customers, more reliance on making sure the payables are coming through, the orders are getting done so that you can meet payroll and keep the likes on while you're innovating and adding value, adding new features and products to grow the business, attract new talent, but it's much more kind of chaotic every day, presents new

challenges, but it was great. That's what I wanted. I wanted that kind of very dynamic challenge and I got it. And so I think moving from a big stable company to that type of startup environment is not for everyone. And certainly an important set of considerations for people considering a change like that. But it was just what I wanted.

It was what I embraced, but it's nonetheless, certainly in the moment, if we were battling for a new customer or we're trying to make an existing customer successful that was struggling with adoption, or whether it was trying to get around a venture capital finance enclosed when we were running low on cash. There was so many of those moments of extreme kind of challenge and stress that at the time were very all-consuming. You can look back afterwards, a successful outcome, and embrace that as part of the journey.

But it's certainly, anyone who's worked at a startup or is growing a small company knows it's every day is a new challenge and a new opportunity to learn and to grow. You joined the public sector during a very interesting time, from 2019 to 2022. You were responsible for Connecticut's COVID health response efforts. Can you share with us some of your insights from your experience during this period of time? Sure, yeah. When I joined the administration, the Lamont administration at the beginning, the real, the original vision for what I was going to do was the governor had a very strong priority and agenda

to use technology better in government to modernize our operations. That we were really behind the times that there was a huge opportunity to modernize state operations to improve service, to reduce costs, but also to break down silos between state agencies and foster better collaboration, better problem solving, better service for the residents of the state. Hence, given my technology background, that was really the main trust to start. But then when COVID hit about a year later, at that point, I was the chief operating officer

for the state side, all the other commissioners reporting to me. And I was about this battlefield promotion to lead the state's COVID response. And that was, yeah, quite an experience because here I am this guy who's come up in the technology industry now in the middle of this kind of once in a lifetime public health crisis, having to be the person that the governor is looking to marshal resources, help us chart a course forward as he is serving him and like this kind of broad set of stakeholders we brought together. So it was quite a journey and it was obviously incredibly stressful in many ways, but in the end, I think also very rewarding. There's a lot of data to back up the kind of public perception that overall state of Connecticut did a solid job of balancing many of the competing forces and factors that everyone was weighing through that period of time and I think leading the state through to overall very good outcomes relative to

a lot of our neighboring states, other areas around the country in the world. It was hopefully something I'll never have to experience again. I just really feel that way. But at the same time, a period of my career I'm definitely proud of. I definitely recommend. The COVID-19 pandemic was truly a once-in-a-lifetime event that went beyond anything we've learned from traditional business or management textbooks. Reflecting on that unusual and intense period, what were your main challenges? Using your consultant mindset and entrepreneurial experience, how did you address or mitigate these challenges as you learned and adapted to find better and more effective solutions for? Yeah, there were so many learnings and lessons along the way.

I do think the point you make about the commonality with general business management, there were a lot of similarities. I think the importance of communication first and foremost was a period of time where even the experts, the public health experts, the medical experts were trying to figure things out in real time. Often had more questions than answers. Just trying to make sure we were communicating openly and honestly and being transparent with the public about what we had confidence in and what we didn't have confidence in, what we were still working on and trying to figure out.

Also communicating internally. We had a lot of so many stakeholders involved, agencies, nonprofits, hospitals, etc. And just keeping lines of communication wide open, I think is a clear one. Also recognizing where you need to bring in additional help, where you need additional expertise, and not being shy about doing that. And I think that was a real strength of our governor was recognizing, you know, that we didn't have all the resources and state government that we were going to need to marshal the best possible response. And so he enlisted a lot of other outside leaders, health and health care and

public health, but also in business. And we were obviously thinking about the impacts on the private sector, the impacts on education, children. And so bringing in experts from across the board and health advisors through that was a real important part. And then operations too, we had the benefit of marshaling resources from the National Guard and a lot of agencies that have resources and operational excellence, but also getting support from the private sector and other nonprofit organizations to be able to execute the strategies that we put in place to procure, deploy, whether it's testing or PPE or vaccines or whatever the challenge of the day was at the time. You've managed complex operations involving stakeholders with different interests, agendas,

and goals that sometimes, and especially in the unusual and intense time period, conflict with collective objectives. Now at Yale, you are engaging with a wide range of groups, faculty, students, administrators, and the public sector. What is your approach to managing these multi-stakeholder relationships? As you're well aware, this is crucial not only to the success of your role, but also

to the impact you aim to achieve. Yeah, I think it starts with making sure that everybody you're working with knows that you're operating with integrity and that you're operating in good faith, that the point of view that you're going to push forward is one that's clear and hopefully aligned with something that people can understand and get excited about or at least understand and empathize with. The second point too, which is often when we're working with people with different agendas or different goals, the importance of listening as well and really understanding the perspective of that other party

and what was important to them and why were they espousing a different view or why were they pushing in a different direction. I think too often people don't take the time to really put themselves in note versus to choose. If you do that and you do that sincerely and really invest the time. It does make it more likely that you can find common ground, but at a minimum, if you do have to negotiate through or navigate different conflicts or disagreements, at least there is that kind of base of trust that at least you understand what's important to them and why they feel that way. In the end, it does require effort to push things forward and sometimes have to agree

to disagree and to try to drive towards the outcome that you feel is the right one at the end. And I think maybe those are some of the common themes that are experienced or observed over the years. A cliched question at this point would be, oh, Josh, what's your typical day at Yale? Well, I believe there isn't any typical day. So let me flip the question. Tell us about what are some of the things that you try to help with the Yale communities

day in and day out. Yeah, every case is different, of course. There are some common themes. One is helping a particularly very accomplished PhD me, scientists learn how to talk about their idea in a way that resonates with potential investors or potential founding teammates, as opposed to what they've been used to most of their career, which is how to present at an academic conference or an academic environment.

Very different things. And that's certainly one area. Another is helping to make connections that help them get their venture off the ground. And that can be connections to investors, people who might be excited about that idea and want to fund the seed round or the series A to help get the company formed or connections with people who could become the founding CEO or the founding chief scientific officer, let's say, or other early employees who can take that idea and run with it because if it's a faculty member, they're not going to leave their job at Yale.

We need to find a team that can help them get it off the ground. Or if it's a student, oftentimes it's a more kind of educational experience and we run a number of programs that complement what our students learn in the classroom to help them learn to become innovators and problem solvers and understand what good next steps in their careers might be. Because the reality is very few of them will become founders right away. Most of them will go get jobs at other companies, large companies, other startups, but help them prepare for their career journey and help them understand that if they do become a founder in the future,

how to know when is the right time to do that and how to organize to be successful at that point in time as well. Given your role in building and developing the innovation ecosystem at Yale, you interact with faculty, scholars, and presume a lot of MBA students from the Yale School of Management

would come to you for guidance. Considering the challenges, career challenges in particular, that MBA students face today, whether they are exploring corporate roles or interested in entrepreneurship, and with the tough funding market for new founders, what career advice would you offer them? There's a few bits of advice I find myself sharing rather commonly. I think first and probably most importantly is try to work, especially early in your career, for people who you're really inspired by, who you think you can learn a ton from. I think often people chase a specific job, rather than the opportunity to work with individuals who are really spectacular,

who can really help get them going in their careers and really help build their base of knowledge and experiences of the best possible ways to lead organizations or to solve problems. I have definitely been fortunate to work with a lot of incredible people. During my career, there's so much you can do as one person. If you have the opportunity to work with a lot of great people, obviously you get a lot more done. So that's one. I think a second is we all, when we were young and early in our career,

we're often very impatient, right? We wanted to do as quickly as possible, get that next promotion or get that next raise or whatever it might be. And I think it's very important for people to try to keep that instinct in check, but really just focus more than anything else on doing the best possible job that you can in the role that you're in today and have confidence that if you're part of an organization that's well managed that good things will naturally flow from that.

And just rather than being overly focused on those next steps and milestones, just being really focused on working hard, doing a great job at your current set of responsibilities, seeking out new challenges in that role and having confidence that as a result of the great work that you'll do, that new challenges and opportunities will present themselves. Other than specific behavioral-related advice, what books would you recommend to those who are interested in entrepreneurship or are ready in entrepreneurship? There's been a lot. I think if I had to pick out a couple of most influential writers, I think Nassim Tlaib, author of Fooled by Randomness, Black Swarm, Anti-Fragile, among some of the most popular books, has been very influential on me.

He's a person who has a pretty sharp edge, and so it turns some people off. But I think the underlying kind of writings and intellectual arguments have been very influential on me in terms of thinking about risk and probably how the world works. Another, not necessarily a book, but collection of essays,

particularly for people who are interested in entrepreneurship and innovation. I recommend reading Paul Graham, the famous founder of Y Combinator, has a number of essays published online about innovation and entrepreneurship, which I think are just excellent and really worth diving into. This is the last question of the day, and I want you to give me your honest answer. You've had a very successful corporate career. Then you joined a startup as a professional CEO, eventually took them into acquisition. Then you joined the public administration to help them deal with once-in-a-lifetime crisis

in human history. Now, you're working at one of the most famous universities in the world to build and drive the innovation ecosystem. So what else is in your career life that you may want to do in your future? What may be the missing piece? Would it be perhaps at some point you will become a founder to found company to build it, to scale it on your own? I think at this point I don't think so, Carolee. Mostly because of the role that I've

been now, I absolutely love it. And at a successful kind of entrepreneurial startup experience, and being in a position where I can give back to others who are just starting that journey, is I find incredibly rewarding and challenging and engaging. And I love that aspect of it. In this role now, I get to work every day with faculty, with the old students who are just at the beginning of their entrepreneurial journey, who have maybe discovered something in their research or have an idea for how to solve a big problem in the world. And in many cases, these faculty members are the leading scholars in the world in that particular area of scientific research, but very few of them have business experience or startup experience. And so the opportunity that my team and I have to pack in around them and help them

and guide them and position them to spin out that technology, build a company around it, attract funding, attract the team and give that idea or that invention a chance to have a real impact in the world is so much fun. That's likely to be my life's work from here forward. I think it's unlimited potential of opportunity to learn and to grow and to have impact. So I think that's where my focus will be gone for it. Great, great news for everyone in the Yale Innovation Community.

I really wish we had someone like you around when we were at this school. Josh, thank you so much for your time. Please come back and tell us more about the founder stories and the innovations activities happening at Yale, at New Haven, in Connecticut, also upcoming Yale Innovation Summit. For those of you who are unfamiliar with this event, this is an annual event usually happening in May, and this year will be May 29th and 30th, with Chelsea Clinton as the keynote speaker.

Just to clarify, this is not a paid ad. My podcast doesn't do paid promotions at this stage. It's definitely an event worth checking out, especially if you are close to the Yale campus. I hope to make it there myself next year. And Josh, come back to the podcast whenever you have time. You're always welcome here. I'd be delighted to come back, Vance. It's been fun. Thank you so much for joining us today.

If you like what you heard, don't forget to subscribe to our show, leave us top-rated reviews, check out our website, and follow me on social media. I'm Vince Chen, your ambitious human host. Until next time, take care.