Criminal - The Compound

Episode Date: September 12, 2025

In 2023, a woman named Jella got a new job. On her first day, she got in a car to go to her new office. Then she got a feeling that something wasn’t right. Denise Chan hosts the podcast Scam Factory. Say hello on Facebook, Instagram and TikTok. Sign up for our occasional newsletter. Follow the show and review us on Apple Podcasts. Sign up for Criminal Plus to get behind-the-scenes bonus episodes of Criminal, ad-free listening of all of our shows, special merch deals, and more. We also make This is Love and Phoebe Reads a Mystery. Artwork by Julienne Alexander. Check out our online shop. Episode transcripts are posted on our website. Learn more about your ad choices. Visit podcastchoices.com/adchoices

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to the specific strategies that actually move the needle, including side hustles that pay in 24 hours, and the investing mistakes that keep people stuck forever, I'm breaking down my exact roadmap for hitting six figures, even if you're starting from zero with student loans and expensive rent. Plus, we're answering your burning questions about balancing life while saving and what to do once you finally hit the big 100K milestone. Listen wherever you get your podcasts or watch on YouTube.com slash your rich BFF. This episode contains adult content. Please use discretion. In 2023, a 26-year-old woman named Jella was living in a city in the Philippines,

where she'd been working a corporate desk job, but she didn't enjoy it. She was more passionate about her hobby, taking day trips and hikes around the Philippines, and posting videos about them online. And she hears about an opportunity to go abroad to Thailand, to work. This is journalist Denise Chan The job Jella had heard about was a customer service job and the employers were looking for English speakers.

Jella had several phone calls with the recruiters who were also from the Philippines. They told her all about the job. Roman board would be provided at an office campus located in the Talk Province in Thailand about five and a half hours north of Bangkok right on Thailand's border with me and The province is known for its national parks and wildlife sanctuaries, elephants, tigers, and leopards live there,

and it is Thailand's largest waterfall. She's always wanted to go to Thailand, and she thinks, okay, maybe I can take this job and go to Thailand, work, and then on my days off, I can go travel. Jella got the job. It was a one-year contract. She was hoping she could spend her time in Thailand posting more content and getting a bigger audience for her videos and that she might earn enough money to send some back home. So Jella gets on a plane and she flies over to Bangkok.

She quickly is picked up by a driver and they drive somewhere. They drove for a long time. Jella didn't know the way to her new office. But after a while, she began to feel like they were going too far, further than she'd expected. And the driver didn't speak English, so she couldn't ask any questions. After a long journey, they arrived at a bridge.

Jella grabbed her luggage and got out. That's the time I realized that I was lied to. This is Jella. That's not her real name. Denise Chan spoke with her for the podcast, Scam Factory, which Denise hosts. Jella told Denise that she was confused about what they were doing there. The bridge was long, cars were going by in both directions, and there were pedestrian walkways across it.

Two men and a woman were there waiting for Jella. They didn't speak English, but they were gesturing to her. They're asking her to cross this bridge. And she's looking at this bridge, and there's signage everywhere, and it's very clear that once she crosses will mean that she's exiting Thailand, and it will mean that she's entering Myanmar.

And this is something that starts to raise alarm bells for Jolla right away because she had heard about a lot of human trafficking happening going into Myanmar. What's going on in Myanmar? What's the situation in the country? So Myanmar, at the present, is going through a civil war. A military junta had overthrown the democratically elected government.

And so as a result of that, there's a bunch of civil unrest and also a lot of internal fighting in Myanmar. So this is not a place where she wants to be. No, not at all. Jella later told Denise that she didn't know what to do. So she pulled out her phone.

She's in a foreign country, she doesn't speak the language, she doesn't know where she is. If she were to run, she doesn't even know how she would get back home. So she picks up her phone and she goes into this group chat that she has with her recruiters. And she's texting them and asking them, is this right? Am I actually going into Myanmar? And the recruiters are reassuring her. They're saying, yes, yes, yes, this is correct, this is correct. Jella tried to ask why she was going to Myanmar, also known as Burma,

when the job was supposed to be in Thailand. Her recruiters told her not to worry. She had a visa for Myanmar, so everything would be fine. She asked them how she'd leave Myanmar if she entered, and one of the women on the phone said it wouldn't be a problem. There were armed men near the bridge, but the recruiters told Jella she'd be safe. They said there were escorts waiting for her on the other side who would take her to the office.

I already want to back out, and it was so very scary. At the bottom of the bridge, it was a river, so I have nothing to go except to follow the instructions. I'm just thinking that if I escape, what will happen to me, and then if I go through, what will happen to me, too. And then, Jell across the bridge. I'm Phoebe Judge. This is criminal. When she got to the other side of the bridge, Jella was picked up by men in uniforms with guns. They drove through an area with unpaved roads and open fields.

And then they arrived at a steel gate with guards in uniform. Beyond the gate, Jella saw lots of concrete buildings. There are buildings everywhere, there are dorm buildings everywhere, there's restaurants, there's supermarkets, there's stores for you to pick things up at. It's almost like a mini-city in the middle of nowhere. There were tree-lined streets, but on the roofs of some of the buildings, there were floodlights, and there were guards by the doors. Jello was taken to the dorms on the second floor of a white two-story building, where she was taken. She was eventually assigned a room. There are four bunk beds, and essentially there are seven girls sharing one small room together.

Angela is assigned the bottom bunk, and one of the things she does is she gets a small little towel to put up on the side of her bunk bed just to give herself a little bit of privacy. She was taken to an office on the first floor. It was patrolled by guards. And then she learned that she wasn't going to be working a customer service job. She was going to be scamming people, just like everyone else there. Most of them had been trafficked here from other countries, just like Jella, thinking they were accepting a regular job and had no idea they'd be forced to scam. Jela's passport was confiscated, and she was told that if she wanted to leave,

she'd have to pay her bosses $4,000 U.S. dollars, which some people did. They were told they owed the scam operator's money for flights, visas, and recruiter fees. If she couldn't pay, or if her family couldn't pay, she would have to work. Some people worked romance scams and others did investment scams. But Jella's job would be different. Jella learns very, very quickly that her job, job is actually sex dorsion. She is expected to essentially talk to strangers on dating apps and convince them to take the conversation to the next level, to go on video chat.

And that's when she would pass the customer, they call them customers, over to her boss. in order to film them, film this customer, masturbating, and eventually use that footage to blackmail the customer for money. Jella says she was shocked. Jella followed a script when she was texting the strangers on dating apps. And usually the men she was texting with started sending her photos of themselves, nude photos. I can't bear to see it like that kinds of pictures with the nudity That was so hard for me because I haven't seen any pornography or any videos about it in the Philippines

Denise Chan says that refusing to work wasn't an option People who had refused said they've been threatened with physical violence One person was told that if he tried to escape there was a quote shoot-to-kill order Experts like Ling Lee, a former Chinese police officer who studies human trafficking in East and Southeast Asia, talked to many people who managed to get out of scam compounds like the one Jella had ended up in, and learned that there's usually only three ways that people escape. Either the family pays the ransom, which can be as high as $30,000 U.S. dollars, or people manage to get in touch with police or local NGO.

who can try to help them. The only other option is to attempt an escape on your own. But it's risky. In Myanmar, nearby villagers are promised lots of money if they keep an eye out for escapees. We'll be right back. Support for Criminal comes from Quince. As the fall begins, it's a great time to think ahead about holes in your wardrobe.

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That's at netsuite.com slash criminal. Jella says that her boss is at the compound communicated with her and the other Filipino workers through a translator. So one of the reasons why Filipinos are targeted for these compounds is because of their ability to speak English. And scam people from English-speaking countries. but people from lots of different countries are being trafficked to Myanmar to work scams. Jella had ended up at a place known as KK. Park. The whole park covered an area of about three square miles.

Aerial photos show that in 2019, it was all just farmland. But after Myanmar's military coup in 2021, there was no central government or active law enforcement in the area, and criminal groups moved in. So even if Jella let people know where she was, it would be very difficult for anyone to help her. Jela's compound was run by a Chinese crime syndicate. She says that every day when she reported for work,

her bosses would take her phone, likely so they could see what she'd been doing or who she'd been talking to. She'd get it back at the end of the day. There are cameras around the entire compound, and all of their monitors as they're working, how they're chatting, who they're chatting with, is surveilled as well. So all of their actions are constantly monitored. And what is her working day like? What are the conditions like? So she is working pretty much 14, 16 hours a day, and if they don't reach so, she's working.

certain scam quotas, the expectation is to work even more hours and to stay there to work even more hours. And so really, every single day, all she's doing is getting up, working 14, 16 hours, heading straight back to her dorm, resting, then waking up and doing it all over again. And it's pretty much seven days of week. Every month, they get maybe one or two days off. Their workday was scheduled so they could chat with people in different time zones, and they usually stopped working around 1 a.m. I mean, is there anything for them to do besides work and sit in their room? Not really. They work. They sit in their room. They go to the food court to eat, and that's pretty much what their life is. Does she make any friends? Jella does get really close with her

co-workers because they spend so much time together. It's a smaller group of maybe 10, 15 people, and many of them she lives together with in the dorm. And so there's really not much separation. And so as a result, they do become close. Every day, Jella had to get at least two people on the dating apps to agree to do a video call. But she says she had a hard time meeting the quota. Within two weeks, three weeks or so, it's very clear that Jella is not good at this job. And so they try to transfer her to another department. And so she starts working a different type of scam, which is a love scam.

She's not very good at that either. The goal there is to chat up strangers and eventually get them to fall in love with you and send money over. Denise says that at the compound, there are all kinds of scams. Scams targeting people who like to gamble, people who are interested in investing, people who are looking for a loan, and people who are looking for love. There's a scam for everything. What I've learned from my reporting and talking to many sources is that there is a type of scam for any type of person. The scammers followed detailed scripts, often written by AI. A group of researchers who have investigated scam compounds got access to a handbook,

which explained how to flirt and get someone's attention. One piece of advice read, If a girl shares many selfies with a peace gesture, you could open the conversation saying, you look so cute when you're doing the peace sign in your photos. How can a girl say no to a guy who pays attention to details such as her poses? One woman also from the Philippines told Denise that she was forced to scam a young university student in the UK out of $12,000 U.S. dollars, her tuition money. The student thought she had landed an online job reviewing hotels and just needed to temporarily transfer some money to secure the job.

She lost all of it. The scammer told Denise that she just kept wishing the student would stop sending money. Eventually, she broke down in the office, but her boss told her that if she didn't scam this young woman, someone else would. She was told to get back to work. She told Denise she was deeply sorry for what she'd done, but felt like she had no other choice. It's often hard to go after these scam operators because they hide their tracks well. The operators wipe people's phones, so there's no evidence of how they were recruited. and the bosses and recruiters don't use their real names.

How much money are these scam factories making? Some of these companies are bringing out up to $400,000 a week. There can be dozens of companies within even just one building in these compounds. And so we're talking about millions of dollars. Jella didn't tell anyone back home about what was going on. She's close with her sister, who's 15 years older, and Jella would text her whenever she could. But Jella says that she'd lie to her sister

and say everything was going well at her new job in Thailand. I don't want them to worry about me, that I was in the dangerous place. I just want them to think that I'm in good condition. And she's thinking a lot about her dad's health, for instance. Her dad has high blood pressure. And so Jella is afraid of, like, if she were to tell him what is really happening with her, how would he react? But then, on one of her days off, Jella was sitting in her bunk bed, texting with her sister.

First is just a normal talk with us chatting each other, like Katta. And then her sister told Jella that her father had asked how she was. When I hear about my father, I was so weak about my feelings for him. Then there I started spitting out every detail. Jella told her sister that she was forced to scam people every day. She didn't mention the extortion. She told her sister that she couldn't leave. She didn't have her passport.

and she didn't even know how to get back to the Philippines. The only way out was to pay her bosses, $4,000 U.S. dollars. He said that, you will live there, we will find a way. I'm not usually the person who was asking help from them or asking money from them, and then suddenly I was in that situation where I have nowhere to go and asked for that big amount of money. So it turned out to be a burden for them. I brought myself there and I give them a problem.

They worked so hard for that money. Jella's sister told her she would find the money to get her out. And as soon as she could, Jella went to her boss and told him that she wanted to leave. She had the money. But the boss doesn't allow me to pay. He said, where are you leaving? We need you here, but I said I want to go home.

They said my reason was not valid, just because I don't want to stay there. Jella had been at the compound for about two months, working 14-hour shifts. One night, when she and her co-workers were about to finish their shift, their team leader told everybody to come outside. Her and her co-workers shuffle out onto the quad. They're lined up in front of her boss. and her team leaders. And the boss basically makes an announcement.

The punishments for not meeting the quota would now get more severe. You wouldn't get to eat. But Jella says that wasn't the worst part. They announced that by next month we will be transferring to a different compound. Another building with bigger fence and it has another security guard.

And Jolla had heard rumors about this compound. This compound was one where they used electric batons. They would actually physically hurt you if you didn't reach quota. And so all of this is a huge blow for Jella because she was never really good at scamming to begin with. Actually, she hadn't even scammed anyone up until this point. Jella made a decision. I need to leave this compound before we transfer to that compound. We'll be right back. Support for criminal comes from Bombas.

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Start ritual or add essential for women 18 plus to your subscription today. That's ritual.com slash criminal for 25% off. After the announcement that they would be moved to a new compound, Jella and her friends decided that they had to move fast. They searched the internet. for stories about people who'd escaped compounds like theirs to find out how they had done it. They are doing it on their private phones when they're off work. While they're at work, they're trying to hide it behind chat windows.

They're constantly looking over their shoulders, trying to make sure they don't get caught. Everything about Myanmar escape, we search it, and then right there, we read the name, Colonel Matalang. Colonel Matalong is the police attaché for the Philippines Embassy in Bangkok. They read that the colonel had helped other Filipinos escape scam compounds in Myanmar. They decided they needed to get in touch with him. The whole day we searched for his name on Facebook, Instagram, telegram, WhatsApp. They find him, and they reach out to him. And Colonel Motelan responds and says, yes, I can try to help you all.

get out of this place. But the colonel couldn't come to Myanmar to help them because of the political situation in the country. The people who control this land, the land that these compounds are on, are a patchwork of rebel groups. And Colonel Matalong, he, as a member of the Philippine government, cannot negotiate directly with rebel groups. However, what he can do is help to assist Jala and her coworkers negotiate a release

for themselves. The colonel said he would try to guide them, tell them what to do and what to say to try to get out of the compound and out of the country. The first step is to try and find what he calls a complaint desk. Jella had never heard about a complaint desk

at the compound. But Colonel Lattalong explained to Jella and her friends that it wasn't their bosses at the scam compound who ran this complaint desk. It was the Burmese rebel groups who controlled the land that the compounds were on.

The rebel groups releasing the land to the Chinese crime syndicates. They were not directly managing what went on inside the compound. As landlords, they don't want the repercussions or they don't want the attention of any foreign nationals getting hurt on their land. And so there's an opportunity there for foreign nationals in these places to file a complaint. And so that is what Colonel Matalang is directing Jela and her co-workers to do.

But Jela and her friends weren't sure how they'd even find the complaint desk. They had no idea where it was or what it looked like. The compound was big, and they were constantly being watched. The colonel told them to look for a bamboo hut. But the colonel also said there were no guarantees that, any of this would work. And if their bosses found out what they were planning to do, they might hurt them. Jella and nine of her friends decided they were willing to try.

They would start looking for the complaint desk the next day. But then the translator, who worked at the compound, made a comment. Jella says it sounded like the translator knew that they were planning to escape. They decided to go as soon as they could. before the translator got a chance to tell their boss about it. So when their shift ended at 1am, Jella went straight to her dorm. Only money that I have, I put it inside my sock, I put it inside my underwear. I left all my shoes, my dress, my wallet.

She sent a text to her sister back in the Philippines. Sister, we will escape tonight. If I cannot go home, then this will be my last message. Colonel Matalong had told them that if their bosses caught them trying to escape, they might take their phones and try to extort their family members. So Jella warned her sister. Whatever happens, do not answer. Do not give money.

She said that, are you sure you're going to go home safe? Are you sure you're alive? So I answered. I don't know. Then I deleted my message. and then no more contact. She deletes all her contacts and puts her phone in her bra.

She throws most of her stuff into this black plastic bag and she and her roommate walk out of the dorm. The plan was to leave in groups of two. So they walk out of the dorm and they kind of point to her black plastic bag that's in her hand to her guard as if to say, hey, I'm trying to throw this out. So the guard says, okay, go ahead. So the two of them walk towards the trash area,

but instead of just stopping there, the two of them keep walking. I'm scared. My hand is trembling, and I just grab my convenience hand. They are headed to an area where they had agreed to meet up with their other coworkers. They don't know where the complaint desk is, but they're guessing that it's close to the gate, the entrance of the compound. And so when the rest of her coworkers finally get to the meeting point,

that's when all of them decide, okay, let's just walk towards that area. As they got closer, they saw something just past the main gate. It looked like a bamboo hut. They kept walking. And they are right, ultimately. And they find the complaint desk, and they tell the people there, we want to leave. We want our passports back.

And we want to leave. But then Jella's bosses and the translator arrived. It was around 3 a.m. The bosses start to say everything and anything to get them to stay. They tell them, you know, you're unhappy, but we can work with you. What if we just gave you a day off? We said, no work tomorrow, but the next day we will have to work again and then scum again. We are not cameras.

And the bosses are saying, well, what about if we change you to a different department? If you don't like the work that you're doing, why don't I find you a different job? You know, one that might work better for you. Colonel Matalong had warned Jella and her friends that their bosses would say anything to get them to come back. He'd also told them, whatever happened, do not come back to your compound or to your room. They were going to try very, very hard to negotiate with you, to try to get you back. to the compound to get you to stay, but you need to stand your ground,

no matter what, just stay there and demand to get your passport back, demand and say that you want to leave this place. Jella and her friends did as the colonel told them. They refused to move. The only thing in my mind is I will escape no matter what. And so this back and forth happens for hours, and nobody's really relenting.

And finally, the group reveals that they are working with the Philippine embassy and that the Philippine embassy is aware that they are trying to leave. And when the bosses hear that, that's when they decide to give their passports back. And Jella and her court workers are given the okay to leave the compound. And then they got in touch with Colonel Mottalong at the Philippine embassy in Bangkok,

who helped the group find a way out of Myanmar. Some of them didn't have visas, which meant they were in the country illegally and had to cross a river back to Thailand before they could go home. In Jela's case, it turned out that her recruiters weren't lying when they said she had a valid work visa. And so she was able to leave the country

by traveling to Yangang, Myanmar's largest city, and from there, get on a plane back to Manila. In June of 2003, when she got back, she immediately reported her recruiters to the authorities. She knew the name of at least one of them, a woman in her late 30s. And then, in January of 2025, a Chinese actor got a casting call from a Thai entertainment company. His name is Wang Xing. He had thought that he was going to Thailand for a casting call, only to be tricked and actually driven to one of these compounds in Myanmar and forced scam.

The story got a lot of attention. People started to talk. talking about canceling vacations to Thailand. And a famous Hong Kong pop star canceled his show in Bangkok. About a month after Wang Singh disappeared, Thai police found him, and he returned home. And the families of almost 200 people who were missing and believed to be in Myanmar demanded that the authorities do more to find their loved ones too. And then in February 2005, Thai and Chinese authorities, along with armed Burmese groups, launched an operation that freed more than 7,000 people from scam compounds in Myanmar. Including, actually, from KK. Park, which is the compound that Jella was from, and the people

who were released were from countries like China, Ethiopia, Brazil, Philippines. But one person who was released said it wouldn't make a big difference, the scam operations. will move to other compounds. It's a huge human trafficking issue. There are compounds in Cambodia. There are compounds in Dubai. There are compounds in South America. And they're growing really, really fast.

In the time that I was reporting on this story, in just a couple months, even looking at these compounds from Google Earth, from month one to month five, new buildings were being built within that span of time. The investigation into the people who recruited Jella and center to the scam compound in Myanmar is still pending.

Denise Chan hosts the Wondry podcast, Scam Factory. To hear the backstory of Jella's recruiters and how they trapped others like her, listen to all seven episodes now, wherever you get your podcasts. Next week on criminal, another scam. We speak with a woman who found out that her passport had been stolen. She'd just been on a trip abroad.

But when she called the police to file a report, things took an unexpected turn. I mean, you talked to the police officer because you thought you were filing a report about identity theft. And then he says you're a suspect. That must have been shocking. Very. To my core. Criminal is created by Lauren Spore and me. Nadia Wilson is our senior producer. Katie Bishop is our supervising producer.

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