Earl Stewart on Cars - 02.11.2023 - Your Calls, Texts, and Mystery Shop of Mike Maroone Chevrolet of West Palm Beach
Episode Date: February 11, 2023Earl and his team answer various caller questions and responds to incoming text messages. Earl’s female mystery shopper, Agent Lightning visits a local Chevrolet dealer to see if she can get the hug...e discount featured in their newspaper ad for either a new 2023 Chevy Equinox SUV or a Chevy Silverado 1500 pickup. Earl Stewart is the owner of Earl Stewart Toyota in North Palm Beach, Florida, one of the largest Toyota dealerships in the southeastern U.S. He is also a consumer advocate who shares his knowledge spanning 50+ years about the car industry through a weekly newspaper column and radio show. Each week Earl provides his audience with valuable tips that prevent them from "getting ripped off by a car dealer". Earl has been featured in The Wall Street Journal, The New York Times, U.S. News and World Report, Business Week, and other major publications. He has also made numerous appearances on CNN, Fox News, CBS, and other news networks. He is frequently called upon by local and national media to comment on major trends and newsworthy events occurring in today’s rapidly changing auto industry. You can learn more by going to Earl's videos on www.youtube.com/earloncars, subscribing to his Facebook page at www.facebook.com/earloncars, his tweets at www.twitter.com/earloncars, and reading his blog posts at www.earloncars.com. Sign up to become one of Earl's Vigilantes and help others in your community to avoid getting ripped off by a car dealer. Go to www.earlsvigilantes.com for more information. “Disclosure: Earl Stewart is a Toyota dealer and directly and indirectly competes with the subjects of the Mystery Shopping Reports. He honestly and accurately reports the experiences of the shoppers and does not influence their findings. As a matter of fact, based on the results of the many Mystery Shopping Reports he has conducted, there are more dealers on the Recommended Dealer List than on the Not Recommended List he maintains on www.GoodDealerBadDealerList.com”
Transcript
Discussion (0)
Good morning. I'm Earl Stewart. I welcome you to Earl Stewart on Cars, a live talk show all about how to buy, lease, maintain, or repair your car without being ripped off by a car dealer.
With me in the studio is Nancy Stewart, my wife, co-host, and a strong consumer advocate, especially for our female business.
We also have Rick Kearney, an expert on how to keep your car running right. I dare you to ask a question that Rick can't answer about the mechanics or electronics of your car.
Also with us is my son, Stu Stewart, our LinkedIn's cyber.
space through Facebook, YouTube, Twitter, and Periscope.
Stu is also the Spymaster Director of our Mystery Shopping Report.
He dispatches our secret shopper weekly to an unsuspecting South Florida dealership.
And now, on with the show.
Good morning, everybody.
We're back, almost all of us.
Stu is having some back problems, so he is going to miss today.
Hopefully he'll be back next week.
And we're about to do what we love doing most.
and I'm not just saying that
we love this show
we love the relationship
we have with our listeners
we have some great callers out there that we just
think of as our friends
regular callers we have lots
of new callers
and oh we
the team
almost all the team was
at Valencia Falls
in Del Rey
the group down there we want to thank Jason
and Jessica and Sam
Rick and Nancy and I were down there
spoke with us
Thursday night and we're
we just love that group of people.
They're a computer club and they like
the technical aspects of what's going on with
we talked a lot about Tesla like we do on this show
and autonomous driving electric vehicles
had a really good time. So hopefully
some of you folks at Valencia Falls are listening
today. We'd love to hear from you.
Call the show at 877-9-60-99-60.
As I said, if the meeting, you know, your questions are what's most important.
We can talk all day long about what we like to talk about,
but it's what our listeners want to talk about.
So please make a note of this number, even if you don't have time to call right now.
We're on for two hours.
If you're listening elsewhere in the world, we're on 10 from 8 to 10.
That's Eastern Standard Time.
That's Florida time, East Coast time.
8 to 10. So if
you're driving and you can't call
now, write this number down, please.
877
960-90-960.
Actually, I don't want you to write it down if you're driving, but
try to memorize you.
877-9-60-99-60.
And we've got
Rick. We'll be monitoring all
the other venues to reach us.
A text,
772-4976530.
That text number again is 772-497-6530.
You can also reach us on Facebook.
Facebook.com forward slash Earl on Cars.
Facebook.com forward slash rural on cars.
And our YouTube, which is just a lot,
we have a huge following on YouTube.
It used to be Facebook.
And I think we get more YouTube than,
phone calls, at least it's close
but YouTube.com
forward slash roll-long cars.
You can see us in the studio.
It's streaming, live-streaming.
YouTube.com
forward slash earlorn cars.
Lots of stuff in the news.
You're hearing
how the car industry is
coming back
and this is good news for you.
It's not all that good news
for the manufacturers
and the dealers. The manufacturers
or dealers, at least most of the manufacturers,
but I think all the dealers had
record profit months last
year. So as the
supply increases, the prices are
coming down. So for you, the car
buyer, things are looking better
in 2023 by far.
Use car prices,
I recall in the automotive
news this week, will be down another
11% in
2023. So they came down
in 2022, and they'll
come down more
in 2023, and we've already seen the new car prices coming down.
So we're back to whatever the new normal is going to be.
I don't think they're ever going to come down as far as they were pre-COVID, pre-pandemic.
But maybe they will.
I don't know.
Manufacturers are very competitive.
Dealers are very competitive.
And competition is your best friend.
So who knows?
I mean, we might get back to the crazy days of dealers selling cars
it costs, near cost, if you're shrewd, if you're armed intellectually, if you understand
how to go about it, you can really buy a car pretty close to dealer cost.
Dealers, before the pandemic, actually lost money in their new car departments.
I mean, you were considered a good dealer, whether you're talking Cadillac or Honda or Toyota,
if you broke even in the new car department.
And so a lot of people really got to take advantage of,
but some really bought cars very, very low.
So you listen to this show, we'll give you some good tips
on how you can do that.
You can negotiate.
We mystery shopped a dealership,
and we do our mystery shopping report.
That's where we send an undercover agent in
to some dealer, usually in Florida,
but we've been out of state, Tennessee, Pennsylvania.
But we send a mystery shopper in.
and they negotiate the best they can to buy a car.
And we shopped a dealer locally in South Florida
that was advertising discounts of thousands of dollars
of all MSRP.
So we just said, what's that all about?
I mean, right now, if you buy a car at MSRP,
consider yourself lucky.
But the prices are coming down.
So I just don't believe they've come down
that far, this particular dealer, I think he advertised one car at $5,000 off MSRP and another one
at $8,000 off MSRP. So we said, we got to check this out. And Agent Lightning, check
this dealer out, you're going to love this report. We do the mystery shopping report the last
half hour of the show. So even if you can't watch and listen to the whole show, tune back in
around 9.30 and you can cast the mystery shopping report. It's very interesting. We look for
anomalies around it just we see something that looks a little strange we we send agent
lightning in to try to find what's going on i think i mentioned that my son stew i did not make
it in today his back is acting up he's been out for a long time but he got back last week
and uh he's uh going to be missing this week but he'll be back next week uh i've been
to introduce my co-host here nancy stewart uh she's uh she's uh she's
the founder of the show with me 20 years ago,
sort of out half an hour, an hour, two hours.
And she's also a strong female advocate.
She's built our female listing audience up to 50-50.
We started out 100% guys.
You know, cars, guys, motors, engines is a guy thing.
Well, no more.
In fact, it never really was because the ladies of the world
really buy about half the cars.
They don't talk about it, but they,
buy them. And so the manufacturers and dealers were trying to figure that out how to market to
the women. And Nancy Stewart found out how to inform women and get them to call the show. So
I'll turn the mic over to Nancy and she'll tell you about a very special offer we have for you
first time lady listeners. Good morning, ladies and gentlemen. Thank you for joining us.
You are such an important part of the show for the ladies this morning. If I'd like to give us a call
and share your servicing experience, possibly your purchase, anything at all. We'd love to hear
from you. And as usual, we will extend $50 to the first two new lady callers. I do have to add to
what Earl said about the advertisement for Mike Maroney Chevrolet. It certainly was inviting,
and I'm sure it generated a lot of traffic into that day.
dealership. And we'll get into that mystery shopping report. It is very interesting. So stay tuned
for that. And also, I really have to mention again and remind everyone how we have grown here
at the Old East Channel. And I mean, really have grown. I'm looking at the coverage map by
counties. And it is just unbelievable how far we've come.
Palm Beach County, Broward, Martin, St. Louis, St. Lucie, excuse me, Glades, Hendry, Indian River, Hokicobie.
It's interesting.
So you have stayed with us a long time right here at the Oldies Channel.
So give us a call.
Let us know how you feel about the long wait if you ordered a vehicle.
and anything else you'd like to discuss.
The number is 877-960-99-60.
And, of course, the text number is 772-4976530.
And an interesting website that you would want to go to
to help along the way with everything that has to do with car buyers
is Florida Law Protecting Carbuyers.com.
Take advantage of that.
It's a great read that Earl put together.
You can go to Earl on Cars and take a look at that,
and he really broke it down in the kind of terminology
that all of us and you could understand.
Also, take advantage of your anonymous feedback,
your anonymous feedback.com.
Again, that number is 877-960-99-60.
And again, you can text us at 772-4976530.
Now back to the recovering car dealer.
Now, we've been talking a lot about selling cars and buying cars.
A big part of your budget on transportation is spent on maintaining and repairing your car.
And there's not a lot of talk about that.
The good news is that newer cars require much less maintenance and much less repair.
I mean, I give the industry a lot of credit.
The quality of the vehicle, I've been retailing cars since 1968,
and I sold Pontiacs back in 1968.
And by today's standards, I mean, they were junk.
I mean, the cars that were built back in that era are just absolutely.
You know, you wouldn't own one today.
You'd rather buy an old-use car than a new car.
And they've come a long way in quality.
So I pat the industry on the back.
They really have helped lower your cost
because transportation cost is, you know,
and then you've got insurance and fuel and the rest of it.
Rick Kearney is here in the studio,
and your questions about maintaining and repairing your car
can be directed directly.
Rick, if you're a YouTube person, he will monitor.
In fact, he's monitoring Facebook now with Stu out.
So if you have any questions about a car, particularly an older car,
and you have a, maybe you've taken it to a repair shop,
and they say, well, we can fix that for you.
I mean, it's going to cost you a few dollars.
Be careful when they say that.
It can cost you a lot of money.
So before you take it in and say, here, please fix my car
and hand them a blank check,
you might want to call the show
877-960-90-960 on the telephone
or you can do on YouTube,
go directly to Rick,
YouTube.com,
4-slash, or on cars.
But Rick can tell you,
and I don't know what this batting average is,
but it's got to be 800 or 900%
as far as helping people that call in.
I mean, the best thing you want to hear
is don't worry about it.
That's not a problem.
You don't have to have that remedy
the car will be safe and run just fine just the way it is.
We get that question from a lot of people with older cars.
If you're driving an older vehicle, I mean, the car might not have a market value of
more than $5,000 or $6,000, and you don't want to spend $5,000 on a $5,000 car,
so you might want to live with a little squeaker rattle or maybe a warning light that isn't
that important.
Things like this were you, I mean, if you're going to take a vacation, you don't want to take a car
on the road that's doing something you don't understand. So if your car is doing something
you don't understand or don't like, or if you smell something or feel a rattle or a vibration,
give Rick a call and Rick Kearney will answer it for you nine times out of ten. And if we
can't answer it here, we'll Google it and we'll get an answer one way the other. So Rick
will be here for the full two hours. And anytime you have a question, you have a question,
question, just give us a call. One thing I want to talk about briefly, we got a phone call?
Okay, let's do the phone calls. Priority to our phone callers, by the way.
We're going to go to the phones where Charles is waiting from North Palm Beach. Good morning, Charles.
Good morning, Nancy. I've got a couple of thoughts. And first of all, Rick was talking about storing a car for six months last show. I got cut off. I apologize for that. I don't know what happened. But he didn't mention.
fuel stabilizer. What are your thoughts about fuel stabilizer, Rick? And at what point do you
suggest adding it, or is it just junk? Up north, when you've got small engines that you've got
a store, it's a necessity. My real preference on any time that you've got to leave a car
for any length of time is to find someone that can come and run the car every so often
and exercise it a little bit. Because there are so many factors that you're just, there are so many factors
come into play on that that can be damaged just by sitting still for too long. But if the car does
have to sit for up to six months or so, a fuel stabilizer is not such a bad idea. Basically,
it's a chemical that acts as like an alcohol additive on one part to help absorb moisture
and prevent water from puddling in the bottom of your tank, which can cause problems
from condensation.
It also helps to prevent other issues with the fuel breaking down and chemically changing
over that length of time.
But again, the really best, best option is to have someone come in and drive that car, take
it out and drive it a few miles, top up the tank once a month, and just make sure the car
gets some exercise.
Great.
My next thought is, Earl, if you were listening to you.
to the State of the Union on Tuesday, the President was talking about junk fees, and he was
talking about resort fees and hotels that really aren't resorts and airline fees,
et cetera, et cetera. But he didn't mention car dealers, and I'm thinking to myself, hmm, I wonder
if he's been hit up by all these car dealers who are supporting his campaign or something,
but, well, maybe one day we'll see junk fees outlawed.
Yeah, it is amazing when you think about it. I mean, the media open,
only goes after a rental car companies.
They'll go after, they'll go after hotels.
They love to talk about the resort fee
and the Wi-Fi fees and all the other things
in the fine print.
They go after the airlines.
But you're right.
You know, the president or the media,
for some reason, give the automobile dealers a pass.
And your theory is kind of like my theory.
I think that they are so well organized.
I mean, there's no other retailer in the world that's better organized than car dealers.
They have a national association, they have state associations, and they have local municipal.
There's a Jacksonville, in Florida, for example, there's a Jacksonville Dealers Association.
Tampa, there's a Tampa.
There's a South Florida Dealers Association.
There's a Florida dealers association, of course, the national.
And you might as well call these things political action committees
because the dealer associations, they charge the dealers heavy dues.
I'm a car dealer.
I pay a lot of money to the Florida Automobile Deals Association.
The South Florida Deals Association, I'm a member of two.
I don't pay that much money because they make a huge amount of money off their annual auto show.
But they take in hundreds of millions of dollars.
I don't mean Florida, but cumulatively the associations,
And it goes where they get the biggest bang for the buck.
And the biggest bang for the buck is not to warn the consumer
that there are thousands of dollars in hidden fees every time you buy a car.
So I subscribe to your theory, Charles.
I think it's probably follow the money trail like so many other problems we have.
And then my final question, actually, is for Erwin and your group,
but also the audience, because it seems to me that there are an awful lot of well-connected
intelligent people listening to the show, and I think about Donovan and some of the others
who come up with stuff, teaches you guys stuff.
I live in a high-rise here in North Palm, and we're wrestling with what to do about
the oncoming onslaught of electric vehicles.
And in a high-rise building, the question is, you know, what do you do?
Do you set up charging stations on kind of like a dandelion mushroom basis?
They just sort of pop up, and individuals have them.
Or is there a template or a suggestion by the automobile manufacturers?
I'm thinking back on when cars started coming out and how did Ford dealers,
or how did Henry Ford coerce suggest, encourage cars to have a lot of gas stations nearby?
Is the Automobile Association or the companies, are they doing anything to suggest
if you live in a high rise, this is a suggested plan on setting up charging stations.
Is there any guidance coming from the industry, or do they just plan to dump all of these EVs on the market,
and it's every man, woman, and child for him or herself?
Charles, to my knowledge, there is no effort, and you're absolutely right.
That's probably the single biggest problem.
I mentioned at the beginning of the show that we spoke at the Valencia Falls in Del Rey.
and they live in a planned community
and the comment was made
you know if you have a garage
it's no problem
you can put your charger in your garage
that's what Nancy and I do with our Tesla
and I plug it in every night
even if I don't need a charge
because it can communicate with the car
better download software
if you have it plugged in
I think that's going to be a huge
there's so many people living
in condominiums and that's going to be a problem
Short of building a kind of menu, but the infrastructure so that you have the chargers in the garages.
But a lot of them don't have garages per se.
And they usually, if they do, they don't have enough space in the garage for everyone.
So if you have two or three cars, yeah, that's a big challenge.
It will come about.
As time goes by, though, it won't be as big a challenge because the frequency of charging won't be much.
I see within five years the average EV getting 1,000 miles instead of three or 400 miles.
The battery technology is going at warp speed, and there's going to be some breakthroughs in batteries that we just don't see today.
And that might solve the whole problem there just, you know, if you've got 1,000 miles on your battery, who cares about the charger?
You'll, you'll find one at Publix or you'll find one just about everywhere.
You don't have to have one in the garage.
Sounds good.
I'll keep my fingers crossed.
Thank you very much.
For sure, Charles.
I'll tell you what.
That was a great question.
And sometimes now I even wonder, sitting in these meetings that, you know, the condos often have exactly how many of the guests really, you know, think about EVs and what's going to happen as far as the charging stations are concerned.
and with their suggestions are to solve this dilemma.
So it's here, it's now, and electric vehicles, you know, whether you like it or not.
But you do have to be accommodated, you know, where you live.
Charles, thanks so much for your input, and we certainly thank you for tuning in Daryl Stewart on cars.
Our number is 877-960-99-60.
And you can also text us at 772-497-6530.
Now back to the recovering car dealer.
Another thing of interest that might stir some questions is I'm seeing as a dealer,
this advantage of having a dealership, I mention that often because I don't want people to think this is an infomercial.
We have a toilet dealership in North Palm Beach, Florida, and this is not to say,
help us sell. Toiladas, in fact, we don't need any help selling Toyas now with a low supply,
high demand. But it gives me the experience of hands-on to see what's going on both within the
industry and outside the industry. And so one thing I see that's going on now is that there's a
growing animosity between dealers and manufacturers. And the electric vehicle revolution is
is stirring a lot of that.
Something that is
very fearful of a car dealer
is we're locked in with a franchise
which is a lifetime agreement
to retail cars.
There are no termination in Florida
if you are a car dealer in Florida
and this is true in many of the other states
there's no such thing as a
five-year agreement or a 10-year contract
or a 20-year contract.
They're in perpetuity.
You have a contract for as long as you want,
to be a car dealer and the grounds to terminate that contract are practically zero for the
manufacturer. So the manufacturers don't like that. They don't talk about it. They tell the
dealers, say, we're their customers. I'm a Toyota dealer and my customer, you know, I'm
Toyota's customer. I buy all the cars from Toyota and then I sell them to somebody else. That's
you. So the manufacturers are not going to bad mess.
me too much at least they haven't but now you're starting to see this
controversy between dealers Honda is a great example Honda and there's a lot of
hondas on the road as you know Honda has formed a new company it's go with
Sony it's called Sony Honda mobility now you probably haven't heard of that
but so Sony Honda mobility is a company separate from Honda that they formed
to sell electric vehicles.
And they made the statement
that they haven't decided
how they're going to channel those
to the public. They don't
know if they're going to let
a Honda dealer sell an electric vehicle.
Interesting.
So it's got the Honda dealers
all stirred up and the
chairman of National Honda
Association is very upset about that.
Could you repeat that again? That's
Sony Honda mobility?
Yes, Sony-Dash Honda
mobility. And I hadn't heard of it until recently. And they are, it's, it's a, if I'm a
dealer, if I'm a Honda dealer, I'd say, that's pretty Mickey Mouse, because you're getting
all your design from Honda engineers, you're getting your manufacturing from Honda, and you
formed a separate company, just so you can say this company isn't bound by the rules
that Honda's bond by. Well, you know, it's, that's, that's going to.
on now and the other manufacturers
okay we have a phone
call I believe we do you know
the continued battle between
manufacturers and dealers
why
okay folks we're going back to the phone
and phones and we are going to
talk to our first time
female caller and she's calling
us from Sunrise
and her name is Madeline
and Marty we'll get with you in just a moment
good morning Madeline
good morning Nancy
Welcome. You've won yourself $50 this morning, Madeline.
Very interesting.
I have a grand marquee. It's a 2008, and it has 62,000 miles on it.
And I was just wondering, I have a little problem with it.
The doors are totally closed, the car doors, but sometimes the light is on, saying the door isn't closed.
closed properly.
Well, I can answer to that, I believe.
Yep.
What they have is on each door, on the body of the car, there's a little thing called a pin switch.
And these pin switches, when you close the door, it's supposed to push that switch in and open the circuit so that the light will turn off.
If that light is coming on, it means most likely one of those pin switches has started to short a little bit,
And instead of working properly, it's telling the system, hey, this door is still open, but it's usually just a bad switch.
A good automotive shop should be able to find that.
Yeah, a good shop will find that, take them probably about half an hour maybe to diagnose it, and they're not very hard to replace.
You'd probably be looking at less than $150 to get that repaired.
Oh, okay. Well, I'll definitely do that. And with my marquee, I must say something about it. I love my car.
Any time on park somewhere, let's say I'm in public. Well, not any time, but I would say at least twice a month, someone will come up to me and tell me what a great car I have. And some people ask me if I want to sell it, which I'm happy to have it. I don't want to sell it.
well you're right it's
you know Nancy and I feel the same way
when we were
traveling more we would always
try to rent a car
you know where we traveled to
because the trunk space in a
Grand Marquis for example or a
Lincoln Town car
a huge amount of trunk space into these cars
you know if you got three or four bags
forget about it
there's just no place to put them
so I know exactly what you mean
and some people hold onto those cars
and take care of them like you do
and I think you're doing the right thing because there's nothing out there on the market
that will be where you can put a week's worth of public's bags in the back of the
it's just they don't make them like that anymore it's a great vehicle I don't really do that
much driving and truthfully even if I did I'd rather be safe with a big car I feel very confident
in the car because it has a long front you know what I mean I don't bump into anything
because the front is so long, and there's a lot of space between the curb and the front of the car when I park.
Yep.
Absolutely.
Madeline, thank you for the phone call.
You won yourself $50 this morning.
If you speak with Jeremy in our control room, he will take care of you, and he will take your contact information.
Just stay on the line, wait for him to pick up, and you'll be able to give him your contact.
Thank you very much.
I'm going to continue listening.
Thank you so much.
Give us a call and let us know how that turned out.
I will.
Okay, 877-960, or you can text us at 772-497-6-5-30.
We're going to stay on the phones where Marty has been holding from West Palm Beach.
He's a regular caller.
Good morning, Marty.
Good morning.
How you doing today?
We're well, thank you.
Thanks for the call.
I wanted to first give you a little mystery shopping report.
I took my wife's car over to Ed Moore's Honda for service,
and they had four CRV hybrids on the lot.
Each one stickered for $34,000.
They added $3,9.95 is their adjustment price.
Plus, I didn't even go into the detail.
they also have a dealer
fee there. So apparently
Ed Morris didn't get the message
that the prices should start coming down.
Well, he's got your back, doesn't he? I see
that TV remember, he's got your back.
And your wallet.
Yeah,
that individual, by the way, I don't know if you knew that, that's
Teddy Morris, which is the grandson
of Ed Morris. Ed Morris,
he started the firm
years ago. In fact, he
I think he started National
run a car and then he got in the retail business and then he had a son Ted who passed away
Ed's passed away and the grandson has got your back he wears a leather jacket and rides a motorcycle
right and the other thing I was going to say when your other caller mentioned the state of the
union I forgot what Biden said about it only 10 years 10 years to go on gasoline or whatever kind of
fuel. I would say he was off by probably 30 years. He was off. I don't know how many years,
but yeah, it'll be a while. Definitely off. When I say that, Earl, you've got a whole lot of
used cars, and I'd say all your used cars are gasoline, probably. Most of them, sure. And take
a thousand dealers in the United States that got the same situation. And out of your 2,000 orders,
99% of those 2,000 orders are gasoline cars.
Exactly.
So my opinion, of course, not as good as yours,
my opinion is gasoline is going to be around for a long time,
and I think people should buy hybrids before they buy just electric.
Well, there's a good argument for that.
In fact, Toyota is pushing that.
As you know, the CEO of Toyota suddenly,
retired, surprised a lot of people
and the new CEO now is
taken over. But Toyota's taken
the path of
hydrogen fuel cell
and hybrids being the
short-term answer. So
as far as the comment in the state of union
addressed, in 10 years
there might be a whole lot of hybrids out there
but there's not going to be no
combustion. There's not going to be all the EVs
for sure, but it's
going to take a long time to make that transition.
Yeah. Now, with used cars, prices are all coming down, but new car prices as far as I see aren't, so I don't know when it's going to take place.
Well, they're coming down, too. The new car prices are coming down. We're tracking it. You know, if you'll think back a year ago when dealers were selling cars for $10,000 and $20,000 over MSRP. I mean, I can't even say it without gulping, $20,000.
over MSRP.
We actually talked to people that paid prices like that
when the shortage was so intense.
But it's coming down now close to MSRP.
The mystery shop that you'll hear at the end of the show
had a dealer that advertised two vehicles,
big ad saying it was,
one of them is I've got the advertising in front of me now.
Equinox, a Chevrolet Equinox,
that's $5,000 of MSRP,
and Chevrolet Silverado,
that it was advertised at $6,000 off now.
You'll have to wait for the mystery shopping report to find out what really happened,
but I think you've probably got a good idea right now, don't you?
Oh, yeah, yeah, definitely.
And when they say MSRP, they don't say MSRP based on the window sticker.
No, they throw that number around pretty loosely, you're right.
Yeah, that's a loose term for car dealers,
because when they put those addendum stickers on,
they consider they had MSRP too.
I did a column on that
a blog called
Beware the Fony Monroney
and that's a
window sticker that they counterfeit
to make it look like
the official federal mandated
Monroney label
I mean they use the printers
print these out with the same colors
the same font
the same style
and they add it alongside
of the official label
and unless you redefine print
which you need a magnifying glass
to do, you think it's part of the
Monroney label, but it's not.
There's dealer list price, and then
there's the Monroney official
MSRP. MSRP
is definitely not anything to do with
the dealer calls list.
Right, right. All right.
Have a good day. I just wanted to give you
Ed Morris, who's not behind you
at lowering their prices yet.
Thanks, Marty. I appreciate it.
I'll tell you, you give us a lot of
great information.
Marty. We enjoy your calls. Continue to watch Earl on Cars. Thank you. I will. Have a great
weekend. Enjoy that Super Bowl. Yep. Yeah, yeah. Okay. Sorry the bills aren't in it, but what can you do?
There you go. Okay, folks, we are going to stay with the phones, but first let me remind you of Earl's
latest column, and you can pull up all of his columns at Earl on Cars, and his latest is don't play
use car roulette and i'll tell you what it can be easily done do your homework we're in some
crazy crazy times i can't emphasize it enough hey 77 960 9960 and you can also text us at
772-4976530 would love to hear from you from your anonymous feedback dot com we're going to go to john
who's calling us, he's a regular caller, always a great call from Palm City.
Good morning, John.
Good morning to everyone. I have a question for Rick.
I'm hoping I haven't been doing anything wrong.
Tuesday, I'm bringing in Toyota Corolla, which I've been buying since 1976.
To me, it's a number one car.
And Earl mentioned that they were number one selling cars since 1974, I believe,
except now that Tesla has beat them.
For Rick, the question is, I'm needing a water pump, which is on order,
and they're going to fix it on Tuesday.
Have I been doing anything wrong by not changing the antifreeze?
I know antifreeze has a water pump lubricant in it.
Did I make a mistake by not flushing the radiator?
I'm 102,000 miles.
Nope.
depending on the year of the car
excuse me
sorry about that
Toyota recommends replacing the coolant
at about 100,000 miles
and then every 50,000 after that
so unfortunately it just
you kind of got the luck of the draw that your water
pump started having an issue
right about at the time
when the coolant should be replaced anyways
So, no, you didn't do anything wrong that would have caused that.
It just, at 100,000, your pump just decided it was time to give up the ghost, and time for a new one.
Okay, the reason I mention that, I'm not complaining, but I've never had anything on a Toyota Corolla replaced through all the years I've been buying it.
And I just, the mechanic even told me not to feel bad because he said he's had other problems with,
water pumps when they reach above $100,000 on your year, Corolla.
So I just thought I'd ask you, and I see now the antifreeze, if people have one,
it's good to flush it out after the 100,000 miles.
One thing I was going to just say, because this is a con, I have the issue myself.
I wonder about when something fails on my Tesla, we had to have the,
when she'll wash your motor replaced, the technician said this is the first one he'd seen.
You know, when something happens to you, you don't think about it as being only one in a million, because you're the one.
So water pumps, as Rick say, they usually don't fail, but everything you have in your car was manufactured, you know,
and it was manufactured by human beings, designed by human beings, and human beings aren't perfect.
So even if you take the number one quality car in the world, whatever that may be, and you buy that car,
you might have a car that's got a lot of problems
because statistically, you know, one in a million,
if you only had one in a million water pumps fail,
you're building a damn good water pump.
But if you're the guy that got the one in the million,
as far as you're concerned, you'll never buy that car again
because it's junk because my water pump failed.
But it's statistically somebody's going to have something fail,
even transmission, things that last forever,
not literally, of course, but things that you think
are so much better today everything will fail but it's a statistic thing not hopefully it doesn't
happen to you okay second part of my question my battery test good but it's four years and two
months do you think I'm automatically just get rid of the battery because in south Florida
batteries only last like three three and a half years would it be a good suggestion just to
throw in a new battery automatically no waste of money at this point at this point
You know, obviously you're going to be coming in for service every six months.
We test the batteries automatically.
I mean, every car that comes in our bay, a lot of us have our own testers.
Toyota's given us several.
And we test every single battery.
And when it shows signs that it's getting weak and it's time to replace it, do it then.
But if that battery is passing a load test, leave it be.
I'll agree because I have AAA and I have the service
So they'll catch me wherever I would break down
So I'd no reason to worry that way
Yeah
Thank you for the information about the pump
No problem
And you'll notice the little warning signs with the battery
Like when you get in first thing in the morning
It's been sitting overnight
You turn the key and it just seems like it's a little bit slow
To crank that first time in the morning
At that point
Get into a shop soon
and get it tested because those are those little warning signs
that are saying, hey, now's the time to look at this
before you get stuck alongside the road.
Well, thank you for your information.
That's what we're here for.
You're welcome, John.
877-960-9960, or you can text us at 77-497-497.
That's 7-7-497-6530.
Another column that would interest our listeners, everybody all the time, is that this secret that is kept among the manufacturers and the dealers.
And the name of the column is don't let dealers steal your discount on a new car.
These incentives are paid directly to the dealers, and they're kept a secret.
The customers don't know it.
And unless they take and interrogate the dealership, that's the only way you're going to find out, and it will save you thousands and thousands of dollars.
So grab that column, take a look at it.
It's in the hometown news.
It is also in the Florida Weekly, and you can go to Irwin Cars, and you can read all about don't let dealers steal your discount on a new car.
7-960-90-60 or you can text us at 772-497-6-5-30.
Mimi is back and she's calling us this morning and we love hearing from her.
Good morning, Mimi.
Good morning.
Thank you so much.
I wanted to give you a little continuation of my knock sensor.
The car's been running well, as you said, yes, it would and it does.
well I was getting ready to make preparation to have it switched out
and then the engine light goes off
so I've been driving for the last week with no engine light
any ideas what happened yep
that knock sensor might have been experiencing just a little glitch
and the glitch cleared itself and you're good again
I would if the light is staying off I wouldn't worry about it
I've seen this happen sometimes with NOx sensors, also with what are known as the airfield
ratio sensors and the oxygen sensors.
Sometimes they'll get a little glitch, the light will come on, and you pull the code,
okay, that we know what it is, and you wait a little while to see what happens, and it goes
away.
Don't you have to reset the light?
Not necessarily.
What will happen is the computer watches over those.
sensors. And if that problem goes away, most times it takes two or three times for the
computer to say, okay, yeah, I see it several times. So I'm going to turn on the light. And then
if the problem goes away and it doesn't see it for something like 40 times that you've started
the car, it'll turn the light off. And then if it does it for about another 50 times and it doesn't
see it occur, it'll erase the code away itself. But if you bring the car in, the dealer fixes it
and you drive home and the light's still on,
that means the dealer forgot to reset.
Oh, yes.
Then, yeah, the dealer forgot to reset it.
That's a common problem.
We've done it at our dealership,
so I know it's fairly common.
But, yeah, it should go off eventually,
but if it doesn't,
it might be the fact that they forgot to flip the reset switch.
Exactly.
So the reset switch is just a matter really of flipping something?
Well, no, we make it sound a little so,
but we plug in a computer.
a laptop computer basically and then we communicate with the car's computer and we tell it okay we're going to clear this code out but we can also see a lot of information what's known as freeze frame data where all the sensors all the readings that the computer sees I can see those on my computer right in front of me so I know what that computer is seeing and how it's acting and you know what it's doing to run your car
that's wonderful wow to have another brain in your car well thank you so much and have a marvelous day
thanks Mimi I like the way you put that a brain in your car that's for sure
877 960 or you can text us at 772-4976530 we're going to talk with Ron who's calling us from
Lake Worth good morning Ron how's everybody doing over there
We're good. Nice to hear from you.
Yes. I bought tires at Walmart. I got a good price. Good years, 65,000 miles.
Now, I know I'm not going to get 65,000 miles on these tires.
How does this pro-rating work? Is it built in automatically? Do you have to buy a package or what? I'm just not sure.
you know if I take it back and I get 30,000 miles on these Walmart good years
and then you know I say hey I only got 30,000 it says I'm going to get 65 how
does that work you'll need to read the fine print in the receipt that they gave you
I know get out the magnifying glass the electron scanning microscope but
unfortunately that's that's where they hide a lot of that stuff basically what
will happen is say if you only got 30,000 miles and they look at the tires, they say, okay,
it's all clean wear, you know, it's not an alignment issue or, you know, you ran into a curb
or something like that that caused damage to the tire, but it's normal wear and tear, and you only
got 30 when you should have gotten closer to 65, they will prorate it by giving you, say,
40 or 50% of your money back, usually in a credit towards buying new.
tires plus Walmart's also the tire manufacturer and their warranty you're
right you know and uh well they're what they're looking for Ron is that you
didn't inflate your tires properly and they can tell by looking at the wear
pattern or alignment I mean you know if you don't if you don't take care of
your tires you're you're not going to get more than 30,000 miles but if you
take care of your tires then you should get the full amount in the
guarantee yeah oh very good
All righty.
Thank you very much.
Thank you.
You're welcome, Ron.
It's great to hear from you.
877-960-9960, and you can text us at 772-497-6530.
Don't forget your anonymous feedback.
Rick, do we have any text?
YouTube, any...
We have a text from Ann Marie.
Good morning, Ann Marie.
Welcome.
And this is kind of an interesting one here.
She says, good morning.
Many years ago, I was a Girl Scout.
My brother was a Boy Scout.
And we did a fair amount of tent camping in our scouting days.
Yesterday I saw a story in Jalopnik.com, which great website that one.
I love the stuff they have, about car camping.
Not just any car, but this particular one was a $170,000 Porsche Taycan Turbo Cross Turismo.
That's a mouthful, complete with an installed $7,000 Porsche rooftop tent.
Now, this seems to be a new craze.
All of a sudden, every manufacturer or these different companies are making tents that you put on top of the vehicle.
Yeah, for that amount of money, I'd buy a Winnebago and just have the whole thing.
You would say, yeah.
I sent the story to my brother in western Kentucky asking if he'd seen anything like this since camping is very popular in his area.
Sure, the Great Smoky Mountains area in Appalachian Mountains.
Much to my surprise, he said he did.
A couple days ago, he took his Toyota Highlander to his dealer for an oil change.
While he was there, he spotted a Rav 4 all set up with a rooftop tent, a lot less than the Porsche version.
My question to do are, does Toyota carry accessories like rooftop tents?
Has your dealership had any request for rooftop tents?
And which vehicles with those tents fit just for the RAV-4 or some of the larger models?
And then she included the link to the Jolopnik thing.
Before we get into it, I have a question.
Is there a weight limit on every different vehicle?
Right.
Now, there's going to be the real question.
Most roof racks that I have seen on cars have a weight limit of like 70 to 80 pounds on the roof rack.
But if you've got just a flat roof with no roof rack, I'm sure that the way these tents are going to be designed,
they're designed to spread the weight and keep the pressure so that it should be safe enough for, say, two average adults to be able to sleep on these.
And I've seen quite a few of these.
basically it literally is a large tent
mounted to the top of the car
with a ladder that you climb
why do they say they're camping
when they're sleeping in a Porsche
and also the other thing is
they have electric generators
now that you can use so
you get yourself a Porsche with a giant tent
an electric generator and you can
have a butler and a maid
in there and then you go camping
well that's that's
It's actually a term called glamping, which is glamour camping.
Calampic.
It's a true term.
Is it?
That is a real term.
I was a Boy Scout like Ann Marie was a Girl Scout.
And I felt when I went camping as a Boy Scout, if I didn't burn my hands and get exhausted
to get all my clothes dirty and have ant bites all over my body, I really didn't have a good camping
trip.
Yikes.
I was a Girl Scout.
I didn't have...
bites all over my body.
Since I was a little boy in South Dakota, my parents, we were out camping in the Black Hills
all the time.
I bet.
And even here in Florida, clamping in the Everglades all over.
So, yeah, outdoor, I'm a big one on that.
But the interesting part is these tents are actually available for many, many different models of vehicles.
And I haven't seen any made by Toyota specifically.
Go on Amazon.com.
You'll find all the tips you want, me.
But you can get these, and they do make it rather interesting because instead of sleeping down at ground level, you're actually raised up six feet off the ground.
That's an advantage.
Well, actually, from some of the times that I've been out in the woods, and you wake up with an alligator walking past your tent, I wouldn't mind being six feet off the ground.
I use a jungle hammock.
Ah, okay, yeah.
No, to Ann Marie, they are available, not specifically through Toyota, but through outside manufacturers.
And I would bet just about any SUV, there's going to be a model available for it.
But like Nancy mentioned, watch out for just how much weight you're putting up on the roof of the vehicle.
You don't want to, like, dent anything in or anything.
How long has this been around?
I haven't heard of it.
Years now.
Yeah, really?
Interesting.
If you Google car top tents, there's a lot of them.
Car top tense.
And, Marie, thanks so much for the input into our show, the question.
You are definitely a great text.
Have a wonderful weekend.
We are going to go back to the phones where Howard is waiting,
who also is a regular caller.
Good morning, Howard.
Good morning.
Beautiful morning.
And I hope you all well.
And I have a couple of questions for Rick.
Rick, what's the difference between a steady check engine light and a flashing check engine light?
Okay.
When the check engine light just comes on solid, it means the computer has sensed a problem with some sensor or something in the car that it needs to bring to your attention.
A flashing check engine light pretty much across the board is a danger signal.
Usually what that means is that you have a misfire in the engine.
One or more cylinders are not firing properly.
And that flashing check engine light means that that misfire is severe enough
that it could cause damage to the catalytic converter.
A flashing check engine light could also be a defective check engine line.
Possible, but very unlikely.
Myself, if that light is blinking and your engine's running rough,
I would get very quickly to an automotive shop
or even tow it
because it could actually cause damage to the car
and possibly raise that expense a lot more.
So I usually made fun of the check engine lights.
I didn't even realize they had a flashing check engine light.
So give me an example of what would be an emergency
that would cause it to flash.
usually like say if an ignition coil stopped working
and it can no longer fire a spark
to burn the fuel that's being sent into that cylinder
the check engine light will flash
to say hey this is a severe misfire
because some fuel from the other cylinders
can obviously travel in there
I'm amazed I give the manufacturers more credit than I thought
I didn't realize I learned something new on the show every day
thanks Rick and that extra fuel going in the catalytic
converter can cause it to
really start heating up, and
if it gets hot enough, it can actually
melt down the inside of the
cat, and that's several thousand
dollars to replace.
Great question, great answer.
What's you got next, Howard?
Okay, catalyter converters.
Up north, they were stealing catalytic
converters. So I said, when
I get back to Florida, I'm sure
they're not going to be stealing
catalytic converters, and I found out
that they are.
My question to you is, if someone steals your Cadillade Converter,
the option is to go back to Toyota or whatever car you have,
or get an aftermarket catalytic converter.
What do you think of the differences between both of them?
Six of one, half dozen of another.
On an older car, I would go to an aftermarket shop
and see if you can get a less expensive one there.
Contact your insurance company
because if your deductible is low enough,
they're going to cover most of the cost of it
because it is theft,
which is usually covered in your automobile insurance.
Be advised that this actually happened quite a few years ago.
There was a real rash of thefts for catalytic converters
because they found ways to get the precious metals
out of the catalytic converter.
Well, and they were making a profit on, a big profit.
Because it was such a big thing about that,
the government came down, the law enforcement came down,
and told junkyards and salvage yards
that they were not allowed to purchase catalytic converters
that obviously had been removed from the car
unless they had provenance of where it came from.
That way the thieves had nowhere to sell them.
Well, that shut it down for quite a while,
And all of a sudden, in the last year and a half to two years, suddenly this has taken over again.
Somebody figured out a way to sell them, and now they're making big money on these again.
Guys like me that drive a pickup truck, somebody can roll up under there with an electric saws, all, battery operated, and cut a catalytic converter out of your car in about a minute's time.
And suddenly they're running away, and now you've got this rumbling, roaring beast that you've got.
cannot safely drive, and you've got to have it repaired almost immediately.
So it's a big money thing.
Cadillate converters or something that really get you stirred up.
You just keep on going.
Well, it annoys me because so many companies now are selling these shields to go on them.
And I've even seen a picture of one guy that modified the underside of his car
by wrapping the exhaust with concertina wire, which is that razor-edged bar.
No, I got you going even more.
That's taken it to another limit.
Absolutely.
Excuse me, another level.
Okay, I have two more questions.
I've seen the Tesla's on the back it says dual motor.
Can you explain what's, what is the dual motor on a Tesla, and aren't all of them supposed to have it?
Well, let me answer that one.
That's an electric motor, which is what powers the car.
and they have single motors, they have dual motors.
My car, which is the plaid, Nancy and I, we have three motors, three electric motors.
So, you know, three electric motors will make a car go pretty fast.
Okay, and my last question, if you have an older car,
is it good to get a rebuilt solder or a re-rebuilt water pump?
Usually on new cars, I don't think that's a viable question,
I'm talking about if you have an older car.
They're fine.
Rebuilt basically just means remanufactured.
They take the old parts that come back to them,
and they use the good components from it and rebuild it into new.
It's basically, it's recycling.
And so it's good for the environment that way.
And when you're buying use or rebuild, you want to check the warranty.
That's what it's all about.
If you have a use, you probably won't get a warranty,
but you get a pretty good warranty.
Rick, what would be the warranty on a rebuilt water pump?
Usually one year
unlimited mileage.
Okay.
Thank you for answering your questions.
I appreciate your help.
Thanks for a call, Howard.
Thanks, Howard.
Bye.
Look forward to hearing from you again.
877-960-99-60, or, as I said earlier, you can text us.
772-497-6530.
we're going to talk to David, who is calling us from North Palm Beach.
Good morning, David.
Good morning. Question for Rick, please.
Okay.
Go ahead.
Rick, if a car had contaminated fuel in it, somehow it got the contaminated fuel, would it void the new car factory warranty?
It will not avoid the warranty, but the warranty will not cover anything damaged by that contaminated fuel.
In this particular case, the car was towed into Napleton, of course, and Napleton said that the gas tank needed to be removed and cleaned and put back in the car.
It gave me back the car, not running good, but running at this point.
And 10 miles later, the engine seized up.
The car had 22,000 miles on it and still warranty left on the 3- or 36 engine.
and now they're not standing behind the warranty.
Is that legitimate?
Something's wrong here because contaminated fuel should not cause an engine to seize.
The only thing contaminated fuel will do is make the engine stall out and not run.
If the engine seized up, something else was done.
That sounds like something was put in the oil that caused the oil to not function properly.
and if that's the case, then yeah, that wouldn't be warranted because that, again, is part of that contamination or damage.
But you're saying Naples, Napleson told you it was due to the contaminated gas.
Did they comment what caused the injured disease, or do they assume it was the gas?
They said the contaminated gas caused the seals to leak, which doesn't, I don't understand this, and that caused the injured disease.
and the oil was changed in the car
five miles before the engine seized.
No, there's something else going on there.
I would be contacting the manufacturer
and saying, hey, you need to get somebody in here
and look at this and explain to me
how an engine can seize because of a fuel issue.
Or take it to another dealer.
They can get hold of the manufacturer better.
But I'd go to a different dealer
and say
please fix this under warranty
and then see what happens
because I think
Napleton misdiagnosed it.
That's not an easy thing to do
because it's up on a rack at Napleton right now
with the engine apart
and they're telling me that they have a factory
rep coming by to look at it
but it's not going to be guaranteed.
So I'm hoping for the best.
Yeah, go to the 800 number
and go on record
have a confirming email
in writing with the factory.
You'll get a call back from the manufacturer
and then at least you have what they told you.
If they tell you and they go with Napleton
that it's not covered under warranty,
they're going to have to have a reason other than the gasoline.
Rick is a little skeptical of this issue
with making the seals leak too.
Yeah, because it can mess up the fuel lines,
it can mess up the injectors.
But once that fuel is sprayed into the cylinder,
if it's bad fuel, the engine is not going to run.
But that fuel should never get to the seals on the engine
or anything to do with the actual moving parts of the engine.
You need a second opinion.
Yes, definitely.
I went to the general manager.
I didn't accomplish much.
You think my next move is to call the 800 Chrysler number.
Yeah.
Well, remember, you're dealing with Napleson,
so not much you did.
that. Thank you very much. Appreciate it, gentlemen. Good luck, David. 877-960-960. Texas at 772-497-6-5-30. Remember, we'll be getting to our mystery shopping report later, just around the corner, and that is from Mike Maruni Chevrolet. I think we're going to go back to Rick and check out our text.
tube, et cetera. Okay. Well, we've got some input here from Donovan. He says, Earl laughs about
the idea of the EV, the electric generators and that. But with EVs, you can run the air conditioning
for a very long time on that giant battery, so you're camping in comfort. He says, plus, for those
of us in Florida, when a hurricane hits and you have no power, you can sleep in your car, in the
see in your garage with no concern for the exhaust like you would have with a traditional car.
Very true there. And he also goes on to say, if you see a Tesla with the word dual motor
and a solid red line under that word, don't bother racing it. You will lose.
Well, my plan has three motors. And I guarantee you got that line underneath, that red line
under it. I do believe, I recall you saying something along the lines of the first time you hit
the accelerator pedal hard in that car that it almost snapped your neck.
It frankly scared me. The car is so fast. And sooner or later, there's going to be some
scientific documentation on this, but your mind can only react so quickly. And if you floor a Tesla
a plan from 0 to 60
and 1.9 seconds.
Imagine going from 0 to 60 in 1.9
seconds. Your brain
is still back when you forwarded it
and you're already going to 60 miles an hour.
Quarter mile in 9.9
seconds, you
go a quarter mile
in 9.9 seconds. Your mind
is still back about 300 feet
from where you left and you're a quarter
mile down the road. So you're down the road
but your brain doesn't know you're down the road
And I think that's sort of an acceleration as pure insanity, but it's fun.
I mean, a lot of fun.
Fun to try it once in a while, but you're talking right now,
literally almost the level of a professional race car driver is needed to handle that much power.
Even a professional cannot grasp that acceleration.
It's not the speed so much as acceleration.
I mean, your brain cannot, you know, if you go from zero to 60 and seven or eight,
seconds, which is pretty fast for a car.
You have seven or eight seconds, and you see the car going as faster.
Your reflexes are prepared, but when you don't know you're going 60, you think you
just floored it.
Right.
Well, I'm speaking guys like John Fours, Scott Coletta, champion drag racers that are,
these guys, they're in jet cars doing three seconds, but I mean it's...
But they're on a drag strip.
Right.
And they're going in a straight line.
and they have guardrails all around.
Well, that's where you took your Tesla to do that, didn't you?
You didn't do it on the public road, didn't you?
And they have a parachute that automatically goes out.
You didn't do that on a public road, did it?
You went out to Morosa.
Say that again.
Hey, this afternoon, guess what we're doing?
Earl and I are going on to purchase race driver helmets, and we're going to carry those with us.
Five point harness.
We're going to harness up, exactly.
I have one when I was 16 years old.
You might need one now.
My father won my way I got a crash helmet.
As old as we are, definitely.
There was a channel on YouTube for quite a while called Tesla Racing,
where this guy would, he had one of the original P-95s.
Now, that's several years ago.
And before the plat had even come out, but it was still a very fast car.
he actually raced against a guy on a super bike motorcycle and you know these some of these super bikes
extremely fast acceleration the Tesla won okay let's get on some mug interesting useful knowledge
we're going to continue with Rick and what he has a accumulated over there
Donovan actually just came and also says there's a model S plaid with minimal modifications
that has done a confirmed 8.7 second quarter mile.
Are they selling that now?
I heard about the super plant or something like that,
but I didn't realize they were available.
I would say it is.
Donovan's in the know on that.
Yeah, look out.
Thanks, Donovan.
I can't thank you enough.
We're going to be out looking for that vehicle.
We need to go faster.
And this one came in from Guy Larrabee.
And he says, I'm worried about Toyota's lateness to the EV revolution.
Have they missed the boat?
Are dealers also concerned?
There are a lot of people that are very concerned.
Obviously, Toyota themselves are concerned, and that's the reason Akio Toyota,
the former CEO, left suddenly about a week ago.
I tell you what, I have so much respect for Toyota, and I've been with Toyota since 1975.
are truly miles and miles ahead of the rest of the industry.
And I disagree with them on the electric vehicle strategy.
But you know something?
I could be wrong.
I mean, they are the chief engineer for Toyota, who happens to be an American,
chief engineer for Toyota, has done a study on, he says, basically, folks,
what does the world want?
If the reason you want electric vehicles is because you want less carbon contamination.
If you want, if you're worried about global warming, if you're worried about pollution,
all the other things that are so, that will be relieved by electric vehicles,
Toyota says that's not the quickest way to get there.
They say the quickest way to get there is, first of all, hybrids.
You know, you can't build electric vehicles fast enough to sell.
everybody on the planet to stop
the emissions, but you can build
hybrids. So you'll take a huge
percentage cut in the
emissions with a hybrid.
And also the hydrogen fuel cell,
we can do that now. Yes,
we don't have the infrastructure,
but it's a lot easier to build the infrastructure
for hydrogen fuel cells
than to get electric vehicles
to all the drivers on the planet.
So I
kind of believe that
Toyota is right that if we're
looking 20 years ahead, if we took Toyota's tact rather than all the way out for electric
vehicles, I think we would have a better start toward a green planet and without the carbon
issue that we have now. But that's not the reason people like electric vehicles. They like
electric vehicles because they don't have to stop and get gas. They like electric vehicles because
they're fast, they accelerate. They like electric vehicles because there's the new guy on the block,
an electric vehicle. So it's, you know, life is so interesting. Maintenance. Maintenance. What about maintenance?
Yeah. No oil changes. No air filter. Exactly. Has, has anyone heard of the owl, the fastest car in the
world? Chuck sent that message to us and that vehicle, I believe he said, was made in Japan.
The fastest car in the world. I'm going to have to investigate that one myself.
This one came in from Bob.
He says, good morning.
Why do a lot of car manufacturers put the fuel pump and sometimes the fuel filter inside the gas tank?
Kelly Blue Book says that it will probably cost $1,100 to $1,300 to replace a fuel pump on the average car.
In the old days, it used to be inside the engine compartment.
Well, what actually happened back then was in the old days you had a mechanically operated fuel pump.
pump that was mounted directly on the engine.
And those fuel pumps were good at what we call
creating a vacuum to suck the fuel from the tank
up to the engine, then pressurize it into the engine.
However, now everything is gone electric.
Fuel pumps are now electric.
Electric pumps do not work very well for creating a vacuum
for creating that suction.
They worked much better for pressurizing
and pushing the fuel.
So you have to put the fuel pump at the source of the fuel and push the fuel through the line.
Then you can run it into the engine from there.
Another thought I had with this issue of why do they do this and why don't they do that.
I don't want to be cynical, but I've been a car dude long enough where I've got to be cynical.
You've heard of planned obsolescence.
And you wonder why Detroit didn't build better cars back in the 50s and 60s.
Well, one of the reasons is because they could sell you a car every year or two,
and remember how they used to change your styling radically?
I mean, if you bought a car in 1957, and by 1961, it didn't look right
because the newer cars were completely restyled, and they made you a major restiling.
And they also only had 12-month, 12,000-mile warranties,
and they didn't care because people like to buy cars when they get out of warranty.
I get questions all the time.
If Toyota makes such a good car, why do they only have a three-year warranty?
Well, if they gave you a 10-year warranty, there'd be far less inclination for you to want to trade out of that car.
So follow the money, follow the money.
A lot of times the answer is the engineers had the meeting, and they said, this is the best way to do it.
Then it went to the accounting department.
The accounting department said, no, we ain't going to do it that way because we won't sell as many cars.
It sounds very likely, yeah.
Thanks a lot of sense
We're going to go back to the phones
We're going to talk to Bill
Who is calling us from Palm Springs
Good morning, Bill
Good morning
Welcome
Hi, I wanted to talk with Rick
Absolutely, he's ready
Right here to answer your question
Rick
Yeah
Good morning
The fellow who called in with the seized engine
Did I hear him correctly
Did he say that the oil was changed
Five miles before it?
seized. I heard that as well, which makes me wonder if something happened and the oil,
the drain plug or filter failed. Who knows? I'm wondering if it even got refilled. That's another
possibility. Yep. If they forgot to put the oil back in, that can certainly cause it. But yeah,
there's, you get distracted or something, you know. There's something else going on.
with that situation.
Something rotten in the state of Denmark.
Absolutely.
Yeah.
That's all I had.
Okay, Bill.
Thanks, Bill.
Appreciate it.
Thank you.
Thanks for bringing that to our attention.
Okay, we're going to go back to Rick.
Okay.
We have a little bit of a lull here in the phone lines.
Well, I'm going to read this one right out because we go with the good, we go with the bad.
Absolutely.
This is from Paul.
He says, I have an old.
Lexus that was recently serviced at your dealership. The tires were replaced in 2019. The
hand-cooked tire says maximum pressure, the pressure listed on the sidewall of the tire, as 50 pounds.
Yet the sticker on the door says 30 pounds. When I checked my tire pressures a few days after the
service, there were 45 pounds in each tire. I had been maintaining pressures at 32. What gives?
We screwed up.
We're human beings.
Whatever technician did the service on your car, he sent the pressures too high.
They should have been around 30 to 32 PSI.
We normally set the pressures two pounds over what the door sticker recommends.
And one thing that this brings to mind we haven't talked about in a while.
The manufacturers, they have their recommended.
tire pressure, and of course the tire manufacturer has a much higher.
And one of the reasons that the manufacturers have the lower tire pressure is because when
you go to buy the car, it rides smoother with a lower tire pressure.
Your tires wear out faster, but you've got a new car and they have a lower pressure, and maybe
when you take your demonstration ride before you buy it, you say, boy, this is a smoother
riding car than my other car, well, maybe your other car had 10 more pounds per square,
you know, tire pressure. So the, the tires that came with your car, again, are designed to be
smooth tires, softer rubber. And you can get, buy tires after you change the tires on your new
car, and you can go to a higher, a harder grade level, and you can also use a higher inflation.
If you really want to maximize your tire life, then you want to be sure that you have
higher pressure than the tire and you have a harder rubber treadwear index.
Yeah.
Also, something a lot of folks don't realize, tire companies make special tires for the manufacturers
for that first set.
Yeah, Good Year, we'll call them Good Year's, but they only sell them to General Motors.
They don't sell them to you.
Right.
and they're extremely soft compound tires.
They don't last near as long,
but when you get in that brand new car
and you're driving out of the dealership,
it's riding like a cloud.
Once you've put 20,000 miles on it,
and it's time for new tires,
you get the new tires on there,
maybe a little rougher,
but you don't really notice it
because you're already kind of comfortable in the car now.
And you figure, ah, it's a little rougher.
But also, then, let me explain on the,
tire pressures, the sticker on the door jam is what Toyota will say, this is the minimum
pressure that you should run in your tires. Do not go below this pressure. The number on the
sidewall of the tire is... I don't think it says that, does it? It just says it manufactures recommended
right. It's recommended pressure. It's recommended pressure. But when you say to me, this is a recommended
pressure. It doesn't say that if you go less, your tires are going to wear out faster or
won't be a safe. You know, what the manufacturer should do is recommend the pressure that gives
you the best compromise between safety, fuel economy, and ride. It shouldn't be the lowest
safe pressure that you want on your tires. Absolutely. Yeah. Okay. But what they try to give it
to where it still gives you that little bit softer ride. Exactly. Yeah.
And the tire manufacturer will tell you this is the maximum pressure that you can safely run in this tire.
Do not exceed this level because my tire is not guaranteed to be safe if you go above this pressure.
Yeah, they say maximum pressure, but the auto manufacturer doesn't say minimum pressure.
Right.
So if you go somewhere in the middle between those, you're safe, but the higher you're,
you run towards that maximum pressure, the better fuel economy you're going to get.
Yeah, absolutely. I'll tell you, it can be pretty confusing folks. So, you know, the door jam,
the side of your tire, the side well of your tire, the manufacturer's recommendation,
keep that owner's manual out and make sure that you have, you know, the right weight in your
tires. It makes a huge difference all the way around.
877-960-99-60, or you can text us at 772-497-6-5-3-0.
Jot that text number down because whenever we do our mystery shopping report, that's where you can vote.
And we love hearing from each and every one of you, why you make the show.
Now back to Rick.
Here we have one from Gary in Lake Park.
He says, did you know that on the Ford 3?
3.5-liter 6-cylinder engine.
The water pump is behind the timing chain cover,
which costs about $2,000 to replace on a good day.
And if the water pump leaks through the,
what is known as the weep hole,
this is when the bear,
if the bearing and seals on the water pump start to give out
this little hole that the coolant will drip through.
Weep?
Weep, as in weeping or crying.
the water, the coolant actually goes into the oil crankcase.
Great engineering, huh?
Well, unfortunately, yeah, Ford has done some rather silly things.
And this one, yeah, Gary, I agree with you.
That's not a good idea.
basically they've designed an engine that if you start leaking coolant it's going to leak into the crank case
contaminating the oil possibly damaging more parts in the engine and obviously you're not going to have an easy way to see that
because you don't have an external drip that would leave a puddle under your car saying hey there's a problem
so bad on Ford for that one that was not right
Not right at all.
Top of the list.
877-960.
We have a few more minutes for us to take your phone calls.
And right now there is no phone calls.
We're going to stay with Rick.
Do you have some YouTubes?
I'm going to take a quick moment and look up this.
Well, let me make a point about the controversy or the adversarial relationship
that's building between auto manufacturers and dealers.
And this is, I mentioned earlier in the show,
that the dealers were afraid that they're going to be thrown out
with the bathwater.
We're going to be using direct sales from the manufacturers.
There's always been a hidden adversary relationship
between auto dealers and auto manufacturers.
One of them that's coming up now
in I believe it's Virginia and some other states,
where the manufacturers are angry because the dealers have lobbied to make the manufacturer pay them the same hourly rate when they do a customer repair,
and when they do a repair for a manufacturer, which is a warranty repair.
And I can see the cattle boiling now, and there's a lot of legislation around the country that is going,
basically lawsuits by the dealers
against manufacturers.
They see that their
paycheck, the dealer's paychecks, are being threatened.
You take, I mentioned earlier in the show,
you've got Sony Honda Mobility.
They say, what is Sony Honda Mobility?
That's Honda Manufacturing,
and they're going to build electric vehicles.
Guess what? They're calling the new company
Sony Honda Mobility
because if it's a separate company
they can theoretically go like Tesla
and sell you a Honda directly
and Edmore's Honda and all the other Honda dealers in the country
they don't get to sell your car
so this thing is starting to bubble and boil
and you will see I think of the next few years
more and more manufacturers going direct
which is a good thing for you, the consumer
you know when we mystery shopped
we mystery shop Tesla
which is direct to sale
direct to the buyer from the manufacturer.
And we take, what was the name of the other electric vehicle we tested?
Lucid.
Lucid, yeah.
We did the lucid.
Same thing.
Great shopping report.
The two that we've shopped have had, we gave them A's or B's or high grades.
So you have the consumer saying, I want to be treated with dignity and courtesy and respect
when I buy a car.
and the consumer is getting angry
the politicians are hearing that
and then they're bubbling this thing
with the anger of the dealers
against manufacturers
you're going to see a split
with not only the public
in car dealers
you're going to see a split with the manufacturers
and car dealers and when that happens
you car dealers like me
we're not going to be in business anymore
we're not going to have a franchise or a contract
such
as I asked earlier
you know this animosity between the manufacturer and the dealer it's been the conflict has been going on forever
and they could have made some you know everything so much easier for everybody involved back to rick
okay this aspark owl is an all-electric battery operated supercar
they're producing a total of 50 of them,
5-0, at a cost of 2.5 million euros per unit.
So that's probably something like, well, like $5 million each.
Is that all?
It's been claimed that it can accelerate from 0 to 60 in 1.7 seconds,
0 to 156 miles per hour
in 10.6 seconds
with the top speed of 250 miles per hour
and they're only making it 50.
So yeah, it's
they don't qualify as a production car, but
you know, back in my drag race days
when I was a kid, they actually had rocket
dragsters. Now, if you want
to put a, if you want to put a rocket
it on wheels.
It'll go real fast, but
you know, it's just not really a production
car. Well, it's like the jet
engine. They've got a semi-truck
with three jet engines
on it. Yeah, I mean, they're
knockoffs. They're
a demonstration item.
It's not meant to be a real
production vehicle that
the average, even the average billionaire
is going to be buying. The Tesla plan is the
fastest production car of the world.
Let me reach
out to Chuck, who's on our text line, and thanks for
helping us, well, stirred our interest, and we checked it out.
Thanks, Chuck. Thanks for listening. Thanks for watching.
Back to Rick. Okay.
Let's see.
Johnny Freedly, I'm not sure what is
what, I'm taking this out of context, obviously,
but I think he's going along with your idea of, in the older days, ways to get
people to buy cars.
such things as a free Sony 70-inch TV with every car purchase
not a surprise how about those steak knives
oh yeah a free set of steak knives
I mean the list is endless the laundry list of back in the days
and Egan 1 says that basically the weephole
is on the part well excuse me
folks I'm sorry I've got a bit of a lung issue going here
makes me cough at odd points.
The wheat pole is on the water pump.
Normally is there to where if it starts to fail,
cool it will drip down and leave a telltale puddle
so you can see that you have an issue.
And he says, if you don't catch it,
it can go into long-term damage,
which obviously true,
and can cause extra damage to the engine.
So it's a very good idea to get that replaced
if you do see that puddle.
And hopefully it won't be plugged up with dirt or gunk that might disguise that issue.
And that pretty much has us caught up here.
Okay, Earl.
What do you have for us?
Well, you can text.
You can do the YouTube.
You can do the Facebook.
We have time after the mystery shopping report.
We'll certainly get to that.
So don't stop the text.
We'll hold the phone calls now while I do the mystery shopping report.
But please text us or use anonymous feedback.
or go on Facebook posting or YouTube.
And most importantly, remember, folks, you too can vote on the mystery shopper and report.
We'd love hearing from you and finding out how you feel about our mystery shopper and report.
We have got the good, we've got the bad and we've got the ugly.
Now back to the recovering car dealer.
How we chose the target of our mystery shopping report was basically a full-page newspaper ad.
Do all of you remember what newspapers are?
I mean, I think Nancy and I are the only one on our block that still reads a newspaper.
But I read the Palm Beach Post, and I looked at this full-page ad.
I'll hold it up here.
If you see at the top of the ad, you'll see the $5,000 and what is it, $6,000 off MSRP.
And that's the only auto ad in the paper, by the way, all the other car dealers, except for Maruni Chevrolet.
I think there are a few down south in the Miami, Fort Lauderdale area that advertised the Sun Sentinel.
But it used to be the car dealers did nothing but newspaper advertising, and TV was rare back in the day.
but do you believe that they would actually give you $5,000 off an Econox off of MSRP
or $6,000 off of a Silverado off of MSRP?
Well, I didn't believe it, and so we sent in Agent Lightning to do a mystery shop.
And you'll enjoy this.
By the way, the name of this dealership is Maruni Chevrolet, and Maroonie,
was one of the earlier CEOs of AutoNation.
When AutoNation grew,
they started calling all their dealerships AutoNation,
but in Florida, they're still calling
a lot of the Auto Nation-owned dealerships Maroonie.
Maroonie is not the owner, it is Auto Nation.
And it's a little interesting, too,
because I can't find anywhere in the ad.
There's a Florida law that says,
if you own a business
your name must be
in the advertisement. Well,
other nation is not in the
advertisement or else I missed it.
So here we go with
the mystery shop of
Mike Maruni Chevrolet in West Palm Beach
on Okatchelby Boulevard.
I'll speak in the first person
as if I were
Mr. Shopper.
I arrived at Mike Maroney Chevrolet
mid-morning, eager to investigate the
advertised discounts of all
MSRP.
And as I said earlier in the show,
if you can buy a car
at MSRP right now, it's usually
a pretty good price.
It was a time where you couldn't even think about
it, and now new car prices
are coming down slowly.
Upon beginning
to inspect the Equinox,
a salesperson named Dwayne approached me
and introduced himself
with a firm handshake.
I presented him with the advertisement
I saw in the Palm Beach Post that promised
$5,000 off a new Econox
and $5,000 off of MSRP.
And he immediately checked
to see what discounts I was eligible for.
Despite acknowledging that I may not qualify
for all discounts,
he stated that he could provide me
with a $3,500 discount.
Now, here's the ad.
I'm holding it up again.
And here's the fine print down here, by the way.
You probably can't see that.
Well, I can't see it either.
I have a magnifying glass, and I looked.
And nowhere in the fine print is there any disclaimer or explanation of why they're not really going to give you $5,000 off or $6,000 off.
So right away, I'm surprised that we have a publicly owned company named AutoNation that is regulated by the Security Exchange Commission.
and under the watch of everyone,
the public companies are really scrutinized.
And it's just not some little privately owned dealership
and a little bitty town somewhere,
Paducah, Kentucky, they could just get away with anything
because he's so far below the radar, you don't know what he's doing.
Auto Nation is the second largest seller of cars in the world, I think,
certainly in the United States,
and they're under the microscope.
And for them to run an ad,
like this
in violating the law
is surprising to me.
I presented him with the advertisement.
Okay, I just said that.
Despite acknowledging that I may not qualify
for all discounts, he stated
he could provide me with a $3,500 discount.
I said that to him.
He recommended that we take the car
for a test drive, but since it was out of gas,
we'd have to fuel up before going out.
Since I was content with just driving around the lot,
we opted not to visit the gas station.
The MSRP of the Equinox
was $37,895.
Okay, now let's see.
Moroni label,
official, federal mandated
monorny label,
that is MSRP,
$37,895.
There was no addendum,
no phony in Monroney.
So they're going to give,
they're going to give me,
a shopper,
$5,000 off MSRP.
Boy, that is really a good deal.
Well, let's see what happens.
During the test drive,
Dwayne thoroughly covered all the features
of the fully loaded equinox.
I inquired about many aspects of the car.
He also mentioned that Mike Murny Chevrolet
was motivated to sell their cars
since the more they sold,
the more they would be granted from Chevrolet.
Now, that's a true statement.
That's called turn and earn,
car dealers, we car dealers call it,
turn and there. The faster you sell the cars, the faster the manufacturer fills the pipeline
for you. And during a booming market like we have now, a shortages supply and a huge demand,
it is mandatory that car dealers sell their cars fast. And if you don't, you're not going
to get the pipeline filled and your competition will. Pretty soon you'll have a lot of cars
to sell and you won't. When we return to his desk, Duane
that he would provide me with a fantastic price.
Okay, that's buffery.
Of course, what else is he going to say?
And his objective was to make a sale that day,
and that's, you know, that's true.
They don't want you to come out from under the ether
and have time to think about it.
So they want to sell you a car that day.
Not just that, they want you to drive it home
so that the full legal consideration of a contract has been fulfilled.
While we were sitting there for approximately 10 minutes,
for approximately 10 minutes of police chase
on Oklahoma Boulevard
created a lot of disturbance.
I was relieved to, we didn't take the car
out on the road. That was an aside
and our mystery shopper
whose partner had the car
parked out of the street was almost
hit by a getaway car
and the cops were chased
and there was really a wild scene
there on Okachovia Boulevard.
Amazing. So fortunately
Agent Lightning is safe as well as
the person that was driving the car
that drove her to the running Chevrolet.
Duane retrieved all the information
and consulted with one of the sales managers
to obtain a price sheet for me.
He returned after a few moments
and asked me what car I was currently driving
as well as whether it was titled
and registered at my home address.
Kind of a strange question.
I found it a bit odd,
but he clarified that he was trying to attain
the best price possible.
Now, you know, roll the tape back
what I said earlier,
I came in because I want $5,000 off the MSRP
and he said, I'll see what I can do if you qualify
for all the discounts. Well, there's nothing in the fine print that talks about
the discounts, certainly for $5,000 off.
But this is where I'm really surprised at the integrity
of this advertisement for a publicly owned company.
Dwayne then had me a worksheet and review of the numbers.
It showed a $2,815 discount from the NSRP, which was $37,895.
But then a $995 junk fee was added, a hidden fee, junk fee, dealer fee, there's a million names for the hidden fee.
I think hidden fee is the best way to describe it, even better than junk fee, as well as $955 in government fees.
Now, there's only two kinds of government fees that are legitimate.
One is the sales tax, and the other one is the registration or the license plate.
Now, you'll see later on in the report here that the sales tax is added separately,
and there's another junk fee that's added that shouldn't be.
Duane explained that $450 of that was for the tag, and okay,
So that still leaves almost half that is unexplained.
So in my opinion, and I think this has got to be factual, we know the 995 hidden fee is not legitimate.
And I also believe about half of that $955 is not legitimate.
So right away they're having $1,500 back to their advertised price, which was supposed to be $5,000 off MSRP.
Taxes were added and the $1,750 rebate came off.
Now, there was a rebate.
My actual price was $34,825.
$3,070 off MSRP.
Well, that's still not $5,000.
To reach that price,
Murney gave me a $1,3,120 discount,
and General Motors kicked in another $1,750,
consisting of a conquest discount
and the rate of consumer cash.
Well, the conquest discount means you have to have a share.
way in the family. And that isn't disclosed in the fine print. This deal was $5,000 often
equinoxes advertised. It was not, but it was close. Well, it was close if you take into
consideration the fact that there's some fees that he said were non-taxable fees, government
fees, which weren't. I informed that I needed to confer with my husband and would be in
contact. Before departing, I inquired if Dwayne could also investigate the advertised
Silverado deal for my son, and of course that was the one that was a $6,000 discount,
$5,000 discount on the equinox and $6,000 off on the Silverado.
So he's leading him to believe that we could buy that too. I waited just a few minutes for a
worksheet, it was for a 2,023 Silverado, 1,500 with an MSRP of 45,420.
The worksheet showed a $4,300 discount.
Of course, the advertisement was $6,000.
Then they added $1,500 in junk fees, and half of the government fees, I got the $7,050
rebate again.
My real price was $40,000, $870, $4550 off MSRP, and I don't really believe that.
it was because they actually had added back something they called government fees, fell
short of the promise, a discount by $1,500, but way closer than I thought it would be.
I fact Dwaynean left.
Now the bottom line here is that prices are coming down because even if it's only a $3,000
discount or a $1,500 discount, it's more than you would normally get off MSRP.
So the good news is we see the prices of new cars coming down.
The bad news for Maruni, which is auto-nation, is the fact that they were not honest in their advertising.
Even the Federal Trade Commission says that anything that you do in an advertisement that lowers the actual selling price
has to be displayed prominently just as if, just as the price is.
Now, here's the price, I'll hold this up again, that $5,000 discount and $6,000 discount is in huge type.
I mean, it's, you know, it's just, there's nothing bigger in that advertisement than the $5,000 and $6,000 discount.
Well, lowering the price because you don't qualify for a discount, according to the Federal Trade Commission,
has got to be right up there alongside the $5,000 in the same font and the same type.
style in the same proximity is what you're advertising the price at or the discount.
So they violated that.
And as I say, I'm a little shocked because they are a public company.
And my general advice has always been all things being equal, you should go to a public company
to buy a car rather than a privately owned company.
I say that even though I'm a dealer with a privately owned company.
That's just the way it is for most dealers.
the public companies are a little bit more careful about what they do,
mainly because they're in the public eye,
they're in the stockholders' eye,
they're in the security exchange commission's eye,
and when they cheat on something,
they're going to get a whole lot more trouble.
Well, we've got that.
We've got to get the votes in,
and we take the time to text us the vote or YouTube us to vote,
and we will go around and pull the voters down.
Rick, you want to go first?
Alrighty. We've got Mark Anderson, Mark from St. Louis, D. Old School Misleading newspaper ads.
Get the ink on your fingers. Negan 1 says F for false advertising.
Ah, let's see here. Johnny Z. Freedly says F for a bunch of phony, maroni, baloney.
Tim Gilliland from Yuma, not the worst, but still smells bad, C minus.
Mark Smith, disappointing, D.
Andy Z, D for sure.
Brian said Lacko, false advertisement, deserves an F.
Tom Steckle, I'd give him a C-minus, no addems,
government fees are overstated, and the ad was a bit deceptive on the discount.
Mark Ryan, with a D.
Then we've got Mark from Palm Beach Gardens.
Deception, lies and dishonesty.
Hit the door, Ms. Lange.
Lightning. F, F, F. F. F. F. Bob, D for Deceptive Advertising. Where is Ashley Moody?
Jonathan in Wellington. Maruni Chevy gets an F for me. Hidden fees and lies about fees is an immediate fail.
And, Anne-Marie, the violating law equals an F. For me, I'm going to say they're actually giving some discreet.
counts here. So I'm going to go a little more lenient. I'm going to say a C-minus, simply for the
idea that if you're careful and you work it hard enough, I bet you might be able to even get
a little better deal on that one. Oh, and Las Caritas 31 F. That's our full collection over
here. What do you think, Earl? Well, I'm torn here.
I feel a little embarrassed because I've always recommended automation.
I'm looking at the fine print with my magnifying glass.
I'll hold it up.
I literally can't read it without it.
And one of the discounts that was deleted from the price
before they realized whether or not you would qualify,
you have to have a 2009 or newer non-GM vehicle registered in the household.
So that's a nice way to treat your loyal customers that buy GM cars.
You give the bigger discount to somebody that has a GM car.
And then the other interesting thing here is I see in the fine print,
and no one in the fine print if they talk about the discount of $5,000 or $6,000.
But they talked about the payments of the ad,
and they would give you 6.5% annual percentage.
rate, but you had to have an A-plus credit score.
I'm not sure what they call an A-plus, but it sounds to me like you'd have to have
like an 800 beacon, which is really unreasonable because very, very few people have that.
Well, how are you going to score for?
I tell you my score.
I like the way you put that.
It sounds like, you know, an 800 beacon.
Ladies and gentlemen, for me, I just can't deal with false advertisements.
There's too many loopholes in this mystery shop, this deception,
and I'll reiterate where is Ashley Moody.
There's so much that these dealers are getting away with why I can't answer the question.
For me, I give them an F.
False advertisement, deception.
I'm holding this up so I can put.
point to the fine print.
Now, the blue, that's not the fine print.
Well, my finger's there.
You don't see anything because you can't read it.
And not only is a fine print unreadable without a magnifying glass,
but it doesn't give the full disclosures.
That's a terrible violation of the rules.
And there are a lot of rules out there.
There's a lot of laws out there.
And I don't know, Ashley Moody,
I mean, Monroe, he's turning over in his grave.
Wasn't it back in 1958 when, you know, this law was put into order, you know, about a label that can't be removed, a window sticker?
I mean, there's so many violations here.
I don't like it.
It stinks.
Still need your grade, Earl.
Yeah, I'm going to give them.
It's so hard for me to do, though, I just hate to do this to other nation.
I'm going to give them a D.
and I think
it's the beginning of the show I was talking
to Jonathan
we're talking about the fact that
this is the only ad, the newspaper,
how nobody advertises
the newspaper anymore, and then
Jonathan said, you know, this could be
a demographic thing, and
he's absolutely right. The people that
read newspapers are old people like me.
I subscribe, Nancy and I
subscribe, and we're elderly,
and nobody else. I mean, nobody reads
a newspaper, and the card dealers don't.
So it would be even sadder to think that Maroni Automation is targeting older people.
But you could make an argument, couldn't you, that why is everybody else advertising on Facebook
and digitally advertising?
Why are no other car dealers or anybody advertising in newspapers anymore?
Maybe they're targeting old people, and that's not a nice thing to do.
No, and you would recommend auto nation in the day.
Absolutely.
And for us to get into the studio in the day, I mean, how many newspaper ads did we bring in?
Did we prepare prior to the show?
Yeah.
And it's just inconscionable, and you hit on it, senior citizens, let's take advantage of them.
Well, there's a lot of people out there, if you want to go back historically, a lot of widows, I mean, men typically.
They pre-decease their wives.
And back people that grew up in the 40s and 50s and 60s, it was a man's world.
It's still too much of a man's world, but I'll let Nancy talk about that next week.
That's another show.
What I'm saying is a lot of women out there have never bought a car before.
And here they are targeting widows, if you want to be called a spade a spade.
They're targeting inexperienced elderly people to take advantage of by advertising
in the Bob Beach Bros.
One minor point here.
I've had a couple people have come in to say, let's see,
Paul has mentioned, you mentioned on an earlier show
that Mike Maruni was not the Maruni Auto Nation.
So is Mike Maroonie own, does he own this dealership or is...
No.
Okay.
It's an Auto Nation, the public company owns it.
Mike Maruni was one of the earlier CEOs.
He worked with AutoNation and when they first got started they called the a lot of the stores in Maruni and then AutoNation made a policy change and they don't put names typically on their dealerships anymore.
Okay, so Mike Maroonie is not...
Just a guy.
Yeah.
He lives in Miami.
Okay.
And not to be confused with the senator in Oklahoma that initiated the Munrooney label.
back in 1958 okay we got two minutes are we going to sign off uh i'm going to tap dance
i want to uh give a special thank you to jonathan and i'm sure everyone by now has noticed
the backdrop he's wishing all of us uh and all of you happy valentine's day he does a great
job with the backdrops he does a great job with everything uh so ladies and gentlemen uh i want to thank
you all for tuning in, Earl Stewart on
cars. We'll be right back here next
week, 8 a.m. Have a
wonderful week and enjoy that
Super Bowl. Bye-bye.