Earl Stewart on Cars - 03.02.2024 - Your Calls, Texts, and Mystery Shop of Wallace Nissan of Stuart

Episode Date: March 2, 2024

Earl and his team answer various caller questions and responds to incoming text messages. Earl’s female mystery shopper, Agent Lightning visits a local Nissan dealer to see what they have on the lot and how much over sticker they will charge for a new leftover 2023 Nissan Rogue SUV on their car lot. Earl Stewart is the owner of Earl Stewart Toyota in North Palm Beach, Florida, one of the largest Toyota dealerships in the southeastern U.S. He is also a consumer advocate who shares his knowledge spanning 50+ years about the car industry through a weekly newspaper column and radio show. Each week Earl provides his audience with valuable tips that prevent them from "getting ripped off by a car dealer". Earl has been featured in The Wall Street Journal, The New York Times, U.S. News and World Report, Business Week, and other major publications. He has also made numerous appearances on CNN, Fox News, CBS, and other news networks. He is frequently called upon by local and national media to comment on major trends and newsworthy events occurring in today’s rapidly changing auto industry. You can learn more by going to Earl's videos on www.youtube.com/earloncars, subscribing to his Facebook page at www.facebook.com/earloncars, and reading his blog posts at www.earloncars.com. To purchase Earl’s book, “Confessions of a Recovering Car Dealer”, go to www.earlsbook.com. This will forward to Earl’s Amazon page to complete your purchase. All proceeds from the book go to Big Dog Ranch Rescue. For more information or to adopt the dog you have seen today or any of their other dogs, please visit their website at www.bdrr.org. “Disclosure: Earl Stewart is a Toyota dealer and directly and indirectly competes with the subjects of the Mystery Shopping Reports. He honestly and accurately reports the experiences of the shoppers and does not influence their findings. As a matter of fact, based on the results of the many Mystery Shopping Reports he has conducted, there are more dealers on the Recommended Dealer List than on the Not Recommended List he maintains on www.GoodDealerBadDealerList.com”

Good morning. I'm Earl Stewart. I welcome you to Earl Stewart on Cars, a live talk show all about how to buy, lease, maintain, or repair your car without being ripped off by a car dealer. With me in the studio is Nancy Stewart, my wife, co-host, and a strong consumer advocate, especially for our female listeners. We also have Rick Kearney, an expert on how to keep your car running right. I dare you to ask a question that Rick can't answer about the mechanics or electronics of your car. Also with us is my son, Stu Stewart, our link to cyber. space through Facebook, YouTube, Twitter, and Periscope. Stu is also the Spymaster Director of our Mystery Shopping Report. He dispatches our secret shopper weekly to an unsuspecting South Florida dealership.

And now, on with the show. Good morning, everybody. Well, we're back. We're only one short. Stu Stewart has taken our grandchildren up to New York and visiting, actually. He's taking his wife, our daughter-in-law, up to New York, visiting our grandkids. and we're in the studio at Rick Kearney got me, yours truly

Nancy Stewart, my co-host and the producer over there, Jonathan Cantor. So we're one short, but we're going to give you as good a show as we can. After all, you give us the show. We don't give you the show. Just want to remind you that your calls and your

YouTube post and your Facebook post, they make the show. We get off on a tangent every now and then, about how to tell you not to buy a car this way, not to lease a car. We're telling you how not to be ripped off in the buying of a car. But maintaining and repairing your car

is probably, I'll say, equally important, maybe more so than buying. And we've got, as I said, Rick Kearney here, remember that he monitors our YouTube channel. And last week, I forgot until about an hour later to mention the YouTube. channel. We've got a huge number of followers on YouTube. YouTube.com forward slash earl on cars.

YouTube.com forward slash Earl and part. Cars and you can stream us and see Rick and Nancy and me right here in the studio and you can also post where Rick will see your post right away. He's looking at his iPhone while I'm speaking to you and bam, those posts just pop up. and if you have a squeak, rattle, a roll in your old car that you're making you're nervous, if you're thinking about buying a car, maybe a test drove it, and there was something about the test drive or used car or new car that has your concern,

call up and go on YouTube, I should say, and describe the symptoms. You've got your five senses. Did you smell something? Did you feel something? Did you see something? Did you hear something? That's all typically we have as consumers to diagnose. And it's really difficult.

But Rick can take those observations, and he can pretty well diagnose the problem. What does this mean to you? Well, if you've got a car that you're thinking about taking into a repair facility, independent or dealer, it can save you a lot of money. I mean, we've had people call this show that we're really worried thinking about having to spend thousands of dollars and they call it work and find out there's not thousands it might be nothing it might be nothing to worry about it might be a hundred bucks instead of a thousand so think about that before you venture in to the car dealership service department or before you

venture in to an independent repair shop again youtube.com forward slash earl on cars now our favorite line is our telephone the old-fashioned telephone. Never thought I'd be saying old-fashioned. But it is. Pick up the phone or get you a little smartphone. You dialed 877-960-9-960. 877-9-60-9-6-0. Now, why don't we like that?

Well, first of all, you'll tell if you're regular listeners, you know our regular callers. The personality. And we have folks out there You just, you can visualize them by their voice. And that's nice. It really adds a dimension to the show. So we really like those phone calls. And we prioritize them.

When you dial 877-960-960, Nancy Stewart, sitting here to my left, she has a laptop. Jeremy in the studio will shoot that call number and who you are to that laptop. up, and we can stack up, I think, five. We have five lines. We don't want to stack them up like that. We want to take you quickly so we can have the next call come right through, too. We don't want to keep you waiting. Now, to be honest with you, we do. Not waiting at all. Okay, tap tap. We have a caller. One of those five lines is lit up, and we have Kevin. Good morning, Kevin. Kevin's calling us from Dania Beach. welcome. Good morning. Thank you. Hi. I have a bit of a technical question. Last Sunday, I replaced the battery in my 21 Tacoma. And I'd say a couple hours later, I started to get a brake accelerator depressed simultaneously on my dash, like a warning. And I can't figure out the car. will not move or the truck will not move past five miles an hour it somehow i guess i tripped something when i took the old battery out and put the new battery in wow but i can't seem to find out the problem it's it the message that uh was reading it said break and accelerator depressed

simultaneously that's what it would say on my dash in a red background with white lettering and um like i said the car or a truck would not move uh past five miles an hour. The minute I took my foot off the accelerator, the warning thing would go away, but the whole thing would start the minute I tried to accelerate yet. Is there something I don't know about because I went into the manual to try to see if there was something I should have done, and I took it to a Toyota dealership, and they said they have to have the battery calibrated, and I nearly laughed at them. I don't know exactly what that means, because I've never had to you know calibrate a battery ever i'm not a mechanic you know professional but i'm not that ignorant

and um it just seemed like an excuse and nothing was fixed so um i was wondering if you have some suggestions oh the other thing is i had um a LED brake lights on the on the truck at the time aftermarket and i'm thinking maybe when i took off the old battery and put the new battery in it trip something. Okay. No problem with your problem. First things, I like to go with what they call the

kiss method, keep it simple. We'll just leave that last one out there. Yeah, I got you, though. I got you. Do you, by any chance, do you have multiple floor mats? Multiple? In other words,

more than one floor mat. Do you have floor mats stacked up on each other? No, I do not. Okay, because the first thing I look at in a case like this is, is there a possibility that a floor mat is actually causing both pedals to engage? Or are you the type of driver? Do you use both feet when you're driving? Or do you know? Okay. I just like to cover the bases there. The first thing I would do is if that LED brake light system, if it's been on the truck for a while, then I would kind

to set that to the back burner for now but I would consider that's a very good possibility if you can unplug those and drive a little bit without those and see if that condition occurs then but the other thing that I would check for just just for the fun of it just because it sounds silly right park your truck disconnect the negative terminal I go get a drink of water wait about 10 minutes and reconnect it and then try it again sometimes what What happens is the, yeah, it's a reboot. It's, as silly as it sounds, it's the 1990s diagnostic of your home computer.

Right. When a lot of these systems get confused and you simply disconnect that power, but you got to wait about 10 minutes so that everything that's using power will settle down and shut off with it disconnected, because a lot of these systems have battery backup. Well, let me ask a question of, for a question. Kevin, you said to unplug the aftermarket bricklight for a few minutes and drive it a little ways. He'd have to drive it at five miles an hour. Well, to see if the condition isn't occurring with those disconnected, if that fixes it, then that's your problem.

Yeah, you know right away. Okay. I wanted to also make you aware, too. I didn't tell you this. But in the morning, when I would get ready to go to work, after I replaced the battery, I replaced it on a Sunday. I went to go to work Monday morning, and that's when it first started. Later that afternoon, when I came home, the truck worked fine. So now I'm starting to think there might be moisture somewhere in the connectors, possibly,

because it wouldn't trip no matter how hard I tried. Like at 4 o'clock in the afternoon, when I come home, the truck worked perfectly. The next morning, the same thing happened on Tuesday morning. And when I checked the connectors, the brake light connector has copper tabs inside, and they were corroded. They're green, so they're probably getting some sort of moisture in there. Oh, yes. Yes. I would definitely clean that out real well and wrap it with plastic and electrical tape to make sure you get the moisture out of there and try it again.

and see, yeah, if you've got a corrosion in a connector, that's a smoking gun right there. Yeah, yeah. Okay. And right now the brake lights don't work. I only have the right side looks perfectly fine. All the connectors look practically brand new as opposed to the left. And it's weird because I do not have brake lights on my right side, and I have nothing working, and I only have running lights on my right side and have nothing working on my left side at all. It doesn't blink. And, oh, when I turn on the left-hand blinker, my blinker on my dash blinks really fast. Like, it's indicating that the bulb is out, and it's not.

Right. So I don't really understand exactly what the heck's going on. But I will try the disconnecting. You said the negative, right? Yes. Yes. Okay. I haven't thought about that.

Yeah, but I would also go for that connector. because if you got corrosion there what happened is when we had the big floor mat fiasco back in the late 90s with what Toyota called the unintended acceleration Toyota put programming

into every car that if you're stepping on the gas and you step on the brake the computer immediately ignores the accelerator request and it shuts the accelerator down and it gives you a warning saying, hey, we're seeing both inputs, so you've got to get rid of one or the other.

Well, it gets rid of the accelerator and says, we're going to let you stop the vehicle. We're not going to let you keep hitting the gas. And if you're shorting out a little bit on that stoplight circuit, the computer reads that as you're stepping on the brake. So you're confusing the computer that way. Kevin, you got a lot of work with her. You know, we're on the air for two hours. I don't know if you'll have time, but if you start with a couple of things. couple of the first recommendations that are fairly quick and something happens good or bad.

Can you give us a call back before 10 o'clock? I will try to, yes. I don't have the car, the truck right here, but I will try to definitely, you know, get back to you. One last thing. If I put the OEM break a light in, could it work or would it make a difference or probably not? That would probably straighten it right out. But make sure you clean out those connectors. get in there with some

electrical cleaner spray and a toothbrush clean them real well so that there's no corrosion left and I think that'll take care of a lot take care of that problem for you okay all right thank you gentlemen I appreciate I will try to get back to you before 10

thanks for calling Kevin we look forward to hearing from you before 10 o'clock 877 960 9960 and before we go on And ladies, we'd love to hear from you, and we have an incentive here, and that's $50 for the first two new lady callers. Give us a call, and let us know how maybe your experience went in purchasing a vehicle.

Maybe you wanted to lease a vehicle. Maybe you were looking for a car based on better gas mileage. And Nancy's not kidding. $15. She writes a checkout. She mails a check to you. There is no strings attached. So if you're female, you haven't called the show before.

All you have to do is call the show. She'll ask you to stay on the line after the call, give you contact information to the producer of the studio, so it doesn't go out public. And she'll get that contact information, and caching, mail you a check for $50. So you ladies out there, you can pick up $100

that's the first two new female callers. That's right. And we're going to stay with the phones. We're going to go to Paul, who's calling us from Lake Park. Good morning, Paul. Good morning. Welcome. I have a, thank you.

I have a 2019 Chevy Sonnet. And probably about two weeks ago, I went to use the windshe. windshield washer, okay, by just pulling the lever back, which I, the windshield wiper along with the, uh, along with the, uh, spray. And, uh, it worked. And then, uh, I tried it a little bit later and suddenly it just stopped working, okay? Now, the rear washer, the, the, the, the rear wiper and washer works. So I popped the hood and look for what I consider the obvious to see if there was a disconnected hose and it didn't appear, it didn't appear that way.

So I'm just curious as to what might be causing that, other than the possibility of just the clogged, the nozzle's being clogged. Here's the first thing I would do. Park your car on an area where the ground is nice and dry, you know, on the pavement so you can see see this, but find a dry spot, stop there, hit the windshield washer for the front and hold it for like about a count of five or so, and then look underneath the car and see if you've got a wet spot is formed. One of the first things that we look for is rats and mice for some reason love to chew on those rubber hoses and they'll get up in a spot where you're not going to see it. They'll chew through

that hose. So then when you activate the washer, all that water is going to run right down onto the ground. And in relation to where your car is, that'll give you a pretty good indicator as to where that spot is that they chewed through it. Okay. Now, if you don't see anything, while you're holding it, listen really close and try to see if you can hear the motor running. You can even shut the engine totally off and just have just your key turned on to the accessory position and then hit that switch and try to listen and see if you can hear that that pump motor turn on and off. The washer pump motor.

Yeah. And if it does not, it may just be an electrical issue going to that pump motor or the pump motor itself may have stopped working. Well, now that pump motor also supplies the rear window too, right? Not necessarily. Most manufacturers actually have two little motors. One does the front, one does the rear. Okay.

Well, that sounds like a good idea. I'll definitely give that a shot. Well, good luck to you, because my Tesla windshield wiper motor has failed twice. And I haven't been able to watch my windshield in about two months because I hate the idea of taking it into the dealer. Well, that's not completely true. You have Nancy to clean that windshield. All in all, it has been a very reliable. car, it's definitely fuel efficient

but I've probably seen three or four Chevy Sonics on the road they, for whatever reason I guess weren't very popular. Yeah. Well Paul let us know if that worked. We love to hear Rick

make these diagnoses. I'm always amazed and impressed he's worked for me for 25 years and I don't know anybody knows more about automobiles and to hear him diagnose these problems by telephone right on the radio

and not only that Paul but it's interesting to think about these little critters that crawl up under your head you know and have dinner or whatever and I think if Rick could produce some pictures

he'd have a whole lot of them because we've discussed this one over and over again well we have actually rescued kittens and raccoons from the front of cars hiding in the grills and brought them home safely. Yes, I hear a lot about kittens, but... All right, thanks, Paul. Call again, please.

Thank you very much. Thank you. Keep us posted, 877-960-9960, or you can text us at 772-497-6530. Don't forget your anonymous feedback dot com. We'd love to hear from you from your anonymous feedback.com. We have a great mystery shopping report coming up that you're going to love. And we're going to go over some more news as far as the FTC is concerned. Earl will get to that later in the show. And before I go on, isn't it amazing? You know, when do you think you can wake up,

a look at the newspaper, turn on the news, and there won't be a recall. It just seems like as if that it's endless. Well, Friday in the USA money part of the newspaper, there it was. Airbag issues continue to plague automakers, and it's definitely a very long list. We definitely don't have time for me to go over at all. but I can I can recommend to you that if you're interested in finding out about your car and whether it has been recalled all you have to do it's real easy is go to safercard.gov and enter your VIN number and right there

you know you can get the information so keep that in mind I'm going to go back to the recovering car dealer. Yeah, I'll just coat tail on that recall thing. We, this show, if you're a regular listener, go back a few years. I mean, we really got into the Takata Airbag recall. I mean, we got emotional. And it was a terrible, terrible thing, people being killed and so on and so forth. And the frustrating thing is people were not bringing their cars in.

for the repairs. Also, dealers were reluctant oftentimes. They would have cars with their lot. They'd sell that should have been inspected. And what do you say about a problem that hasn't gotten better in the past 10, 20 years? The fact that's getting worse, there are more recalled cars on the road today, percentage-wise, and, of course, in absolute numbers than ever before. So we get caught up in so many things.

They've got the COVID, you've got the supply chain crisis, you've got the electric vehicles, everybody gets excited, and we forget about basics. It costs you nothing. You go to safercar.org, safer, c-ar, dot org,

put the VIN number in for your car, and take it to that and make dealer, and they fix it for nothing. I mean, if it's a minor thing, You can say, forget about it. I'm a procrastinator. I have recalls on my own cars that I haven't had fixed. But if it's a safety recall, like an airbag,

I've got to think it's worth spending a couple hours of the dealership, even if you have to leave the car there and get a loaner. And you should get a loaner for a safety recall. Take the time now to go safercar.org and see if your car's been recalled. Chances are it has been. I mean, I don't want to frighten you, but chances are it has been. especially if you've had that car for a while, shafercar.org.

Remember also that if you take your car in and they don't have the parts available for that safety recall, they are required to provide you a car until they get those parts. Exactly, yeah. You might have to argue about it, by the way. Rental cars are hard to come by. And a lot of dealers, their rental car vehicles are out already.

and Enterprise and the other rental car companies are short of cars. So sometimes you have to be the squeaky wheel, but you are entitled if you have a safety recall to bring that car and get it fixed, and while it's being fixed, they're entitled to provide transportation. This has nothing to do with the airbags, but you mentioned about recalls, and you could have a brand new car and have a recall.

So they include that list, and it includes the 2024 BMW. 2024 BMW. And these are issues with the brake system and a whole variety of different things that, you know, cause you to have a recall. So take advantage of safercar.gov and enter that VIN number and get the information you need to keep yourself safe. We're going to go to Bob in Lake Park. Good morning, Bob.

Good morning, everyone. Good morning. Welcome. Thank you. Thank you. Well, here. Now, here's the rest of the room. Good morning.

Okay, Bob. We can't hear you. I hear him. Oh, you can hear? He's coming through over here. Go ahead, Bob. What's your question? Okay.

I wanted to give you the rest of the story on the airbags. Oh. Apparently, the people that were bringing the cars back in to be fixed, the mechanics were returning the cars to the customers, but they never fixed them. Really? Where did you read that? Oh, yeah. Oh, yeah, there's a big, one woman lost her eye.

Wow. Those things exploding. I guess it was primarily the Ford dealers. Good Lord. Well, talking about liability, of course, it's such a dangerous thing. That could cost a Ford dealer, their dealership, I would think. That's a criminal fraud could kill somebody. I'm shocked.

There's a big investigation going on now. It wasn't just one dealer. It was a number of them. Wow. And whatever the reason would be, the mechanics were not fixing the airbags or they were fixing them improperly. And now they have to recall the recall from what I am. And I'm wondering in your shop, Rick, how do you panic?

Well, lost here, Bob. Yes, I was wondering. I wanted to ask, Rick, how does he know if Panic actually did the work? A lot of times it's actually pretty hard to tell. You can look at the part, and it looks like. like it's new. We try to look at like different brackets and things and judged by the color of the condition of parts. Let me jump in there. The manufacturer and the dealerships require that when you do warranty work and you replace a part, you save the old part and then it's

supposed to be verified by the manufacturer. They come by with a manufacturer's representative that counts the parts before you can scrap it. So they're not so much trying to protect the customer, they're trying to protect themselves because they're reimbursing the dealer for the part they're replaced in case of an airbag is extremely expensive. So whoever these Ford dealers were, if they got away with it, then Ford themselves didn't do the job because they should have pointed it out to the dealer and to the police. You've got a crooked dealer here that's lying about replacing airbags. Well, with the airbags, though, with the inflators that we're replacing, we have to scan

in, there's a number, an actual serial number, for the airbag assembly, and there's a separate serial number for the inflator piece that we're replacing. We're supposed to scan in the serial number for the airbag and the old inflator number and the inflator number of the new one that's going into the car. then that information gets uploaded to a database so they can come back and look at it later. If these Ford dealers got away with it, Bob, they were really, really a lot of people dropping the ball, including the dealer, the technician, and Ford Motor Company. So that's all that criminal activity in my book.

Right. Well, I also read that there was something in the article that said something about the Ford. The manufacturer was complicit because they didn't want to be on the hook for replacing all the answer. And if they're bidden to the dealership, to the service dealers, was the look at ambiguous on how these things should be repaired. I'll Google that. I'd like to read that. It's all about saving money, you know what I mean?

But why they're putting people's lives at risk. Bob, thanks for that information. I really appreciate the call. Yeah, that was an interesting call, Bob. Thank you. Okay, folks, there's a couple of vital... That's why I couldn't hear Bob. My controls are falling apart.

Okay, Mary is back, and it's great to hear from her. She's calling us from Pompano Beach. Good morning, Mary. Hi, first of all, good morning, and thank you for all you do. Oh, you're welcome. Your information is invaluable. I don't know if you remember. I called last summer, with frustration of looking for a Subaru down here, I went up to New York

and I bought a Subaru for an up there in New York State mandates that a dealer can only charge you $175 maximum in fees. But anyway, I'm looking, yeah, it really is. And there are other states similar to that, but I knew that's how it would be there. I'm looking to buy a BMW down here in South Florida. And like you say, it's the Wild West. Costco Auto Program does not have one single dealer, according to the guy that I called a Costco Auto Program in Florida whatsoever. So I was wondering, have you had any, you know, has Agent Lightning had any positive experience with a BMW down here in South Florida that I could go to?

We've got Brayman and Vista, are the two that come to mine. You can go to our blog, Erluncars.com, and we have a recommended dealer list. There should be quite a few dealers. BMW is an extremely popular car, especially in South Florida. So if you go to our recommended dealer list, you will see, I'm sure, some on the, probably the recommended list. Bremen, we've shopped several times, Vista we've shopped, Vista may have changed hands, come to think of it, but yeah, just Google that, put in a zip code, and there are a lot of BMW dealers in Florida, and I think you can probably find some on a recommended list. Oh, I really appreciate it. Thank you so much. Sure thing, Mary.

And Mary, let me mention to you that I mentioned earlier, I don't know if you were listening, but one of the recalls is a, BMW. So make sure you do your homework, as you've done before. You certainly are an educated consumer, and check that out. That was in yesterday's USA Today, in the money section. It should it be on safercar.gov by now, or probably that? You know, I can't be sure of, but it's definitely worth going to safercar.gov and checking out the cars that have been recalled. Okay, I really appreciate it. Thank you so much. You're welcome, Mary. Give us a call again.

Ladies, please give me a call, just like Mary. She has really stayed with the show. She's called several times as other ladies. And we have $50 this morning for the first two new lady callers. So give us a call and give us a shout out. discuss your, you know, your service, or maybe you purchased the car. 877-960-99-60, or you can text us at 772-4976530, and Your Anonymous Feedback.com. Don't forget that. We're going to get to Rick in just a couple of minutes after we take this call from Roger,

who's calling us from West Palm Beach. Good morning, Roger. Good morning. Welcome. I'm called. Yes, thank you. I'm calling back. I called about two weeks ago, and I spoke with Rick about a break situation I was experiencing on my Nissan Quest,

and it was making a roaring noise like when the brake pads were down. But anyhow, what Rick explained to me was that the metal piece that protects the brakes from the caliper, that that has come loose, and it generally causes a problem. So I followed his instructions, and I took the car apart, and I found out he was absolutely right. I took the brakes back to where I bought him and got another set of brake pads, put him on there, followed Rick's instructions. It's working perfectly, and I just... Thanks, Roger.

I really appreciate that. As I say, I brag on Rick so much. I love when people like you take the time to call back and congratulate him. Or if he was wrong, tell him he's wrong. But that doesn't happen very often. Send all donations to Big Dog Ranch Rescue. That recognition is great, though. It really is.

Thank you so much, Roger. All right, thank you. You're welcome. Isn't it great? He took the time out. Yeah, that's pretty cool. Thank you, Roger. I appreciate that.

To thank Rick, you know. That's just fantastic. But that's a kind of, that's a kind of audience that we have. And just in case I didn't mention it this morning, I'll tell you what, guys, you make the show. You definitely do, and you're a huge part of the show. So we want to thank you. Take a moment, and thank you, and let you know that we do recognize the fact that you're a huge part of the show.

Again, ladies, $50 for the first two new lady callers. Give us a call. 877-960 and now we are going to go to Roadrunner Steve and I don't have to mention a part of the country he's from because he calls every week he's a regular caller

Good morning, Steve Good morning, Steve. Good morning. Okay, the guy with the windshield wiper problem that called a little while ago? Yeah, the washer, yeah. Yeah, okay. Now suppose he has a push button start. How does he go too excessively to check that problem out? Keep your foot off

the break. Press the button once and release. Press it a second time in release. The dash will all light up to your ignition on, but ready off. Very good answer. Ah, he passed your test.

Meet, meet. Okay, Steve, we have a seat here for you. Are you going to join us every Saturday morning? I'll see Sometimes I decided to get through The other thing was A few weeks back

You were talking about tires Right I seen this thing on YouTube I forget what country it was They take the old steel belted tires They put this tire on the machine It rips out the steel belt They throw that to the side

Now they take the tire Throw it in the shredder And then they put it in molds To make pavies sandal bottoms and rubber mats so it all goes back wow how cool that is that's great

you can actually the tires in the street they just do the machine no no overhead no whatsoever you can actually even buy those those tire the crumbles where they chop the tire rubber all up you can buy that

they put it down in kids playgrounds as a soft mat so if you know when the kids are running around if they fall down, they're landing on rubber so they don't get hurt. Yeah, I know. That's why the kids are soft today. I always fell on county

there for monkey bars. Yeah, yeah. The other thing, what, Ty is the good for, especially in Florida, with termites, I have rubber mulch all around the house. None of that wood junk. So that's another thing,

that's another good thing to use those chopped up tires for. Great tip. You know, I think I might have to get married, so I could get my wife to call for that $50 check, but I don't think so. Okay, okay. Can you do that? All right, everybody, have a safe day.

Thank you. I'm counting on it, Steve. I want to hear from the missus next week. No, no, I got enough headaches with my road on. I don't need any more. All right, thank you, God. You don't need any baggage. Okay, 877-960-99-60.

and hey ladies we don't want we don't want Roadrunner Steve to do anything crazy he's talking about getting married ladies watch out for that guy I'm morning you ladies I'm waiting for you to give me a call I'd rather hear from you than for

Roadrunner Steve to sacrifice his well singlehood 877 960 9960 $50 for the first two new lady callers we're going to go to Palm Beach Gardens where Chase is waiting to talk to us. Good morning, Chase. Good mornings. How are you?

We're great. How are you doing? Doing well. I have a question for you. First time caller. Okay. I have a 2016 Kia Optima, 28,000 original miles. And when I got down here this this early winter one of my windows stopped working up and down it wouldn't stay up or it wouldn't stay down it was just gone and within three and a half weeks

all four windows did the same exact thing the windows wouldn't work I was kind of like stopped them up and that didn't actually hold because of the heat down here so I just wanted to know I might have a

warranty, how does that work as far as all four windows going within three and a half weeks? Wow. That's a tough one because unfortunately most manufacturers, they kind of set their limits at the 336, which is pretty much average for warranty across the board. What you can try to do is take your receipts, go back to Kia, and not to the dealership per se, but go to their customers. But go to their customer support line. Tell them what's going on that all four went out on you in that short of time and ask them if they can do any assistance by way of what's known as goodwill. A goodwill warranty is even though your car is out of warranty, if they know they've got a problem with certain parts, quite often they would rather reimburse you for the money you

spent or a portion of it or pay for the bill or a portion of the bill if you're there at the dealership then with it, just to try to kind of keep things quiet and not have it turn into a big press thing. Because nowadays, it's like if someone doesn't get their way, they kind of scream and yell to the press immediately. And sometimes that can blow up on these manufacturers. So they would rather pay you off. So if you go in there and just kind of say, hey, look, this happened, can you please assist

me with some of this cost? quite often they might refund you a portion of that money okay this question here would I need to go to a Kier for the service you don't have to service at Kia no

okay great Jason there's probably no consolation but while you and Rick were talking I was Googling 2015 Optima key optimas with the window issues

and a lot of people got the same problem you might you might try just Google that 2015 Kia Optima window issues and you'll see

a lot of lot of people Key is not the only one in our shop we had a spot for a couple years there where it was like we were putting windows of motors and everything

he has a key so that's the reason I told me that okay well thanks very much for that James yeah thank you very much for listening Give us a call again, Chase, 877-960-960, and you can text us at 772-497-6-5-30, and again, ladies, I'm just going to keep running with this. $50 for the first two new lady callers. We're running out of time.

We'll only be here until 10 o'clock. We are going to- Hey, Nancy, just to let you know, Kim appreciates life. She says, good morning. I appreciate you all, and thank you for the $50 I received. Oh, how nice. And she's sweet. Yeah, definitely.

Boy, I'll tell you what, you know, just to take for granted that we're helping everyone out there, you know, whatever, whichever venue, kind of you're on Facebook, you're on YouTube, you're here, you know, calling us. We appreciate you saying that you really appreciate us. So thank you for that, Kim. Speaking of first-time callers, we're going to go to Paula, who's calling us from Tampa. Good morning, Paula. Good morning. Welcome. Thank you.

Paula, you just won yourself $50. And if you stay on the line after we're finished and talk to Jeremy in the control room and give him your information, that's your contact information, he'll pass that alone to me and I'll send you out of check. Great. Thank you so much. I appreciate that. You're welcome.

What can we do for you? Yes, I just want to let you know. I replaced my Mazda that I had for 18 years, and I bought my very first Toyota two months ago to go through your company. So I'm so happy. Congratulations. Thank you. Thank you very much, Paul.

We'll listen. We hope you listen every week, and we appreciate all the ladies out there that they call, especially the first-time callers. Thank you. I have listened to your show on and off many years and faithfully watch it every day when I can. I love your show. Thank you.

Thank you. You're welcome. Thank you, Paula. And thank you for calling and spread the word, Paula, that we are trying to build a platform right here for the ladies because they are just as important. I will. Thank you. You're welcome.

Have a great weekend. We are going to go to Howard, who's calling us from Jupiter. Good morning, Howard. Oh, good morning. How are you all doing? We're great. Great. I got a question for Rick.

Rick, I don't think you've ever seen this problem before. I'm like 99% sure that if I tell you what the problem is, you never heard of it. So it could either be a body shop problem or a mechanical issue that is service. My friend was filling up his gas tank at Costco. And for some reason, he pulled out the nozzle. And when it came out, he hit the little protrusion that's in the door, and he broke it off. So in other words, the door now is open. It can't be close.

Okay. Okay. Did you ever hear of a thing like that? I've seen that little piece stop working. It's basically all that is. It's a plastic tab with a spring-loaded holder that's on the end of a cable. And that cable goes from the fuel door all the way up

to the lever that's up on the floor next to the seat in most cars. It's a very simple setup. Just basically, when you pull that lever, it pulls on the cable and releases that little pin. Now, what he might try doing is look at the pin that's on the body side. If that part is not damaged, if it's the little tab that's on the fuel door itself has been bent away a little bit, he might try bending that very gently to give it a little bit of chance to engage with that plastic pin.

Now, don't put it too much because if you do, you won't be able to get that fuel door open at all without going in and releasing that pin from the backside inside the trunk area. But if you can try giving that just a little tweak, it'll, mind times you can get it, that shape right back in place and have your fuel door operating again. Yeah, a little protrusion is broken. That little piece that comes out, he's broken off. On the body side? On the body side.

Yeah, okay. Then he's going to have to replace that part, unfortunately. Who does that? The body shop does it? Service Department does it. I've done several. Really? Yeah.

They eventually wear out. I mean, it's a cable. eventually that cable gets stretched enough on older cars or sometimes somebody will be a little aggressive when they pull it and it'll damage the cable or the latch so yeah I've replaced a few of those it's a little bitrusion that yeah it's just a pin

it broke right off yeah okay so in other words you've seen that before I never heard of a thing like that and I've asked a number of people they said and never heard of a repair. And how can you do it? I'm trying to figure out how he did that.

He pulled it out and he banged in and it broke off. Yeah, if you hit it just right, that plastic will snap off. Rick looks at thousands and thousands of them, and you only look at one, so that's the reason you've never seen it before. Welcome to Rick Squirrel. Okay, thank you very much for the information. Have a good day, guys. You know, writing on that comment as a dealership owner, and I get a whole lot of complaints, and I hear people complain.

And one of the one things that I notice is that, you know, people like Howard, you know, when you tell a guy that has a problem that really got him irritated with his car, and you say, well, I've never seen that happen before, he doesn't care. it happened to him and the chances are it has happened before but you just haven't seen it happened before but it makes it it makes the person you know maybe it's me

or maybe he's questioning that it didn't really happen that I imagined it but oh I've never seen that how could that happen? The Lung Ranger. Yeah, I laugh at our number here is 877960 9960

Give us a call. 877-960-90-90-60. You can text us also at 772-497-6530. We are going to talk with John from West Palm Beach. Thanks, John, for holding. Good morning. Hey, good morning. I don't even know why I called,

but the guy that was talking about the tires and recycling the tires, One way of the way they do it There's also a second process What they do There's companies that take the tires And they freeze dry them To where they become brittle

And then they go and they put them in this smasher And it smashes up the tires And then they're able to take the Radio belts out of them And then once again Reuse the rubber for roads And playgrounds and things like that.

Yeah, cool. There's a lot of different ways that they're recycling tires and the process in, you know, separating the metal from the rubber. It's a good business for somebody. We, you know, as a car dealership, we have thousands and thousands of free tires. As a matter of fact, our company gives free tires to our people that buy cars from us. And so, therefore, we give away a lot of tires. and we take in a lot of tires

and we put them out back and these companies come by these huge trucks load these tires up. I remember a long time ago when I was trying to squeeze the profits a little bit to make a few more bucks I did some exploration and there was a company in Alabama

that I was going to try to send the tires to but because the other companies that pick up the tires they have the volume I guess they could probably get a freight load full of these tires and they don't get much per tire, but if you have thousands and thousands of tires, it's a profitable business,

and as you say, the bottom line is recycling, and God knows we need more of that. Yeah, definitely. The list is endless as far as recycling, you know, the tires is concerned. Okay, John. The Paula, who just bought a car from you or through you guys. She says she lives in Tampa.

Congratulations. her free tires for life. Uh-huh. There you go. If she lives in Tampa, is there any other companies, Toyota companies that do what you do? No.

They have that same. Yeah, that's just us. That's who we are. She's got to drive from Tampa to get her tire and her free tires. Well, we have people from Key West. That's even further than Tampa. Yeah.

All right, very good. Have a great week. Thanks, John. You too. We're going to go to Lisa, who's been holding and she's called before, but she's calling us back. She lives in Jupiter. Good morning, Lisa. Good morning. How's everyone? We're great. Welcome back. Good. Thank you so much. So I have a 2009 Toyota Camry, and one day I come out to get in the car, and I pull my door handle on the outside, and it

breaks off. And not even within the same month, the other side breaks off. And not even within the same month, the other side breaks off. Oh, boy. I know, and I had you guys fixed it beautifully. It's all good. I just wondered, is that a function of a car that's not garage

kept because of the heat and it's just a piece of plastic or am I pulling on the door too hard? I don't know. It just kind of found it odd that they both broke, and now I'm like, are the other two going to break? So that's why I want to call and ask. Well, they are 13

years old, and Florida's kind of a harsh environment. The heat and humidity, I don't think it's so much that you pulled too hard on them. It's just, you know, yeah, they get old over time. The plastic starts to get brittle. For the rear ones, I wouldn't recommend replacing them just because they're old. I would wait until they do actually break and then do it. But yeah, 13, 14 years old. you know, it's just starting to get time and, you know, things get old here in Florida. It's a rough environment. Right, not just us. I get it.

Yeah, yeah, yeah. Okay, well, I have the car service with you guys. It's, you know, it's doing great. It has, you know, not even, I'm over 200,000 miles. It's all running great. So if other stuff like that breaks, I guess it's just par for the course. Yeah, and you don't use the rear doors. near as much, so that would

be the best way of it. I'm just Googling while you were talking, Lisa, and if you want to go to Google and Google 2009 Toyota Camry door handle breaking, it's always fascinating

to me that other people have the same problem. And I just ran across one. I haven't read it. I haven't verified it. It could be nonsense. But there's a secret fix for Toyota door handles. And I'll also write on Rick's comment that after 15 years things break, I hate to tell my customers that. I can't imagine why a door handle would break in 15 years, especially if you weren't abusing the handle or beating on it with a bat.

Door handles aren't supposed to break in 15 years. Cars today, especially the door handles, should last a lot longer than that. but not that it's going to do you any good because Toyota is not going to fix it, but shame on any manufacturer that can't build a car where the door handle will last more than 15 years without breaking.

Yeah. That's, yeah, very interesting. Yeah, and Lisa, you're in the gym and you're lifting weights and you're a real beast and you're ripping on those door handles. That's your fault, Lisa. You should be more gentle. On those door handles.

My advice, stay on the gym. Thank you so much, guys. Take good care. You're welcome, Lisa. Okay, we are going to go to some of these guys that are, well, they've been waiting. They've been very patient this morning. We're going to start with Marty. Good morning, Marty.

You there, Marty? Yeah, good morning. Good morning. Yeah, I got a couple of questions. One for Rick and one for Earl. First thing for Rick, my wife has a Honda CRV. And years ago, they used to say, make sure, you know, when you put gas in, make sure the gas cap is turned on, they're tight and all that stuff.

Well, on the Honda CRVs, there's no gas caps. So how do they get away, how do they have it so they don't need a gas cap? Yeah, they have that, like, flap thing that you push the nozzle down through. Oh, okay. Yeah, they worked out a system that seals well enough that it passes to government standards. And, hey, as long as it works for them, I'm not going to, I won't denigrate them because the government says you must have a system that holds a vacuum when the system does itself check. For something in the neighborhood of like five hours, it has to hold this vacuum. And basically it says there cannot be a leak detectable that is larger than 0.002 millimeters.

In other words, we're talking a minuscule little pinhole. This system has to be able to detect it. Yeah. So far for three years, I guess it's worked good. so. Yeah, as long as it's working, knock on wood and keep on going. Yeah. Now, the other thing I want to ask, girl, my wife's car is a lease.

The lease is up in March, sometime in March, I'm going to pay it off. If you want to pay it off with the dealership, they say they've got to inspect it. They've got to charge you a dealer fee. They've got to do all this nonsense. so I'm paying directly to Honda to buy it. But is that legal for them to charge all these other fees? No, it's... If you're paying cash?

No, as a matter of fact, it's been... It really hit the fan on that because it's been a class action suit in South Florida, and it's scared the hell out of a lot of dealers that were doing this routinely. You have an option to purchase your lease car, as you know, and that is a firm option that they cannot add any money

to that cost, but they were doing it anyway, basically lying to the lessees and saying this is required. So a lot of dealers had to give a lot of money back. There was some big settlements made. In fact, even the manufacturers got involved. Toyota was involved. I was shocked to see.

And Volkswagen was involved. and a couple of the manufacturers. But no, anybody with a lease car, be sure you check your option price. And when you decide you want to exercise that option price, that is the price you pay. The only thing you should have to pay on that is tax and tag. I mean, you've got, you know, there should be no dealer fee, there should be no administrative fee, there should be no fee, period. You buy it at that price plus tax and tag, and that's the law.

It goes back to, I think, 1977, it's a federal law that you cannot add to the cost of a purchase option price. Yeah. Well, in my case right now, just rather than arguing and trying to get them to do it, even one of their people in there said, send a check right to Honda, and they tell you what to do, and you don't have to put up with any of their nonsense. Yeah, that's true. It's easier to do it that way since you're paying the same, you know. Absolutely, and you should tell Honda in the process what that Honda dealer did

and how they tried to screw you because that's, I mean, it's one thing, they were getting away with it for years and nobody thought much about it. And then when finally a lawyer got a class attitude going and there were multiple dealers involved, It was all over the press, all over the media. So the dealers today that are still doing it are really either stupid or extremely brave because they're going to get caught. Yeah, well, he's supposed to have your back.

Yeah. So I guess he, you know, the money comes first. So I'm just going to obviously pay directly to Honda. There you go. There you go. All right, have a good rest of the weekend. Thank you, Marty. Thank you for being part of the show.

We're going to go to Doug in Boca. Doug's a regular caller. Good morning, Buck. Doug, just called you Bug. How are you? This is Doug, West Boca. How are you doing? Good.

Yeah, let me, I need your opinion on finding a complaint with the state of Florida for auto mechanic. Quick story. My 65 Mustang, which I inherited from my son, was done by Oaks. The whole engine was done. Sheehan next door, West Boker, did the body. It was in storage. I needed some wiring of work, and I had it. I thought it was just a power steering.

In West Boker, I took it to world-class auto. And I've been used to getting ripped off, like, a lot of people, on handymen and mechanics or whatever. So I thought it was just the power steering. I went over there, 20 miles from my house, and a guy gave me an estimate $950. And it was in storage, and, you know, this is a minor thing. It wasn't being used as, not maybe I do need it, but it's been rebuilt, new transmission, new engine, 3-3. I went to Stroker, that's a, you know, a short show winner.

So a couple days later, I said, man, this car's brand new. It's just been to storage. So I went back, and I canceled it, and I had, uh, um, Cap over Cheyhan, pick it up. He did the body work, but he does the engine as well. And the work he did, it didn't need a new transmission, a new engine, new belts. These are new belts, everything's new.

And he wanted to charge me $15,000 almost to do all this stuff. I'm thinking, oh, this guy's a crook. But it's only a mile from my house. I figured, well, all these other classic cars there, where am I missing? And I'm not missing anything You guys ripping me off And before I go over and talk to him We get my $950 back

I figured I'd write the state of Florida And complain as well I got three buildings and three cars And you get busy You can't remember what you're doing Life takes over And people like this I should be put on notice

And before I go and talk to him To get my $950 bucks back I figured I'd talk to you What do you think? There's a lot of Truck and mechanics out there although this is a classic It's brand new There's about 15 other guys

That do classic cars as well And I don't understand why I'm getting ripped off Or people are getting ripped off Not going to the right people Get work done that shouldn't be done You know Who do you write to the state of Florida

What do you think And there's a lot of people getting ripped off You know Unfortunately just like in car sales Car service A lot of these guys These mechanics they see people coming.

I know 65 Mustang is a true classic, a very straightforward system car, but nowadays with a lot of the newer cars, things have gotten so complicated that mechanics can seem almost like wizards to people, and it's very easy to baffle people and charge them way more than what they should be paid. Classic cars are very expensive,

and they're a rich man's toy. they might say and so you have very few people you see you see ads all the time for I does anybody know how to work on a nineteen fifty nine Chevrolet does anybody see everybody knows how to work on nineteen sixty five fifty nine's they're either retired or they're dead you know you have a very limited number of people they can do what you're looking to have done the people that want to have it done are fairly well to do I mean you're not if you're living hands the mouth you're not going to be buying a 65 Mustang no and so you're the best thing to do is to

get into a club and guys like you and john from palm city and these people that are really affectionados for classic cars they have a network and they they the internet is your friend and find out people that had had and experiences with technicians and someone that will treat you right, but whoever you find to work on the 65 Mustang is going to charge you a lot of money because supply and demand, you know, you can get a 2002

Mustang repaired anywhere, but to get a 1960, to get a 1965 Mustang repaired, forget about it, I mean. Well, trying to find the parts. You can find them everywhere, but finding good quality parts that are going to actually last on it.

Yeah. So yeah. I like, there's plenty, NPD in Class County, California, NPD sells all the parts. I have all the parts. This was done by Oaks and Sheehan and Boca, and I took it back to Sheehan because it's been a year, Oaks died from the Shelby. So these guys are the best. They know everything. I have all the parts.

I know this car. I got ripped off thinking this guy knew what he was doing. He was a friend of Oaks. He wasn't. And he's just bullshit in me. And I'm thinking, what the hell is going on here? Yeah. I want to complain.

I'm going to take my estimate. I'm on my non-150 bucks back because She-Han did it with adjustments and minor things. I don't need a new transmission. The bell squeaked. They don't need to be, the guy ripped me off, basically. And you know, Doug. I went back to She-Han and say, hey, she-han says, yeah, you got ripped off. It's 4,000, not 15,000.

Yeah. Yeah. You sound like a tooth that you're pretty seasoned. Oh, I know I'm doing, yeah. I got BS by this guy. Yeah. It happens, but these clubs that are out there, like Earl said, boy, I'll tell you what, it's amazing. The interaction that you have with everyone that would have a 65 Mustang, and you learn so much.

If that's possible, it sounds like you know a lot. Yeah, I was in a Mustang club for years in Broward. Where are you? They had a big one in Mustang Club, but I've been doing it for much of my son's car. he got hit by a car it's a legacy car the brain injury and suicide so the car's like a show winner i should have bought a split window with all money i put into it but wow god bless it's like a new car you know this guy ripped me off i'm thinking wait a minute man all my people the reason i went there was the guy's only a mile from my house yeah you figure you're safe but uh it just it happens

Doug i got about four calls lined up um just quick who do i write who do i write to the state of florida plane. Is there a special section? The Better Business Bureau really is the best place. Palm Beach County or State of Florida? Yeah. Just the Better Business Bureau, they would probably be the best ones to try to help you out on that. And the other thing you can do is go on social media and just put the guy on blast,

let them all know what this guy did to you. Yeah. And that's where it's going to get around. Yeah, absolutely. Absolutely, absolutely. Advertisement is amazing. Yeah, everybody gets ripped off once in a while. Doug, have yourself a great weekend. I'll let you guys go. Thanks for talking.

And thank you. We're going to go to Greg in West Palm Beach. Thank you for holding, Greg. Good morning. You're there, Greg? Hello, yes, I'm sorry. Hello. I know you got people waiting, so I'll try and speak quickly. I was in a car accident, somebody rear-ended me, and everything's okay, it wasn't my fault anyway, but

the, what I'm going to, and my insurance paper, so I'm going to get my 2017 Camry, and the, it's a 2017 Camry, and the light for the seatbelt is staying on constantly, blinking even though I'm still using it and the car is drivable and also the airbag light is on permanently and won't turn off so wherever I go and I think I'd like to go to you guys I've been listening to you for a long time and it's a fabulous show anyway it's uh what would I be what does that indicate so that I don't go to somebody that just turns the lights off or something and doesn't do it to work. First thing I'd be doing is hooking up my scan tool computer,

communicating with that airbag computer, and making sure that the center sensor, which is the computer itself, is operating properly. In a collision like that, it's going to trigger codes, and it's going to put it into a safety mode. So we'd want to look and see what codes are in there. find out if it needs any repairs to be done and if it's simply a matter of resetting and recalibrating the system then we would go ahead and do that it would also be recalibrating what's known as the occupant detect system

which determines how much weight is on the right front seat as to whether a person is sitting there or not so that the system will know whether or not to activate those airbags um odds are you if it's just simply a matter of resetting everything. You'd be looking at around probably $400 to $500 to do all the scanning, recalibrate those systems, and reset it all. However, if you have to replace components, like if that center has, center sensor has been damaged by the impact, which that can happen, you might be looking somewhere in the neighborhood of $1,500. I would definitely be talking to your insurance company on it, whatever, obviously, if it's the other person's fault, I'd be contacting your lawyer is the best way.

I would definitely get a lawyer and have your lawyer contact them. Go to the insurance company first, and when they tell you no, that's when you go to the lawyer here. Yeah. Because it sounds to me like it's clearly the insurance company. Oh, absolutely. They missed it. So if you got a good insurance company and they're treat you're right, you'll take. care of it if not like Rick says there are a lot of lawyers out there that love to deal with

insurance companies that don't want to pay claims yeah I know all right gentlemen thank you so much I appreciate it thank you Kirk thanks for calling give us a call again we're going to go to Bobby in West Palm Beach good morning Bobby good morning Bobby hi good morning following up with the with the guy with the Mustang buyer beware I had a check engine light come on on a 2012 Lexus, and it turned out to be a sylinoid in the transmission. And it seems like it's a small job, although I'm not a mechanic, but nobody would fix it. Everybody's solution was take the transmission out and replace it. Look at it.

Dealers, independence, everybody's. said the same thing, that it's a, it's a $100 part, but they don't like to work on transmissions. So this, the other, the other suggestion was, if you don't change the transmission, just sell it, which we did, which we did to, to a dealer, to Alexis dealer, who, and I and I was certain that they could fix it, which, they did and put it, they put it on their use car a lot. It's for sale now. And I know they didn't change the transmission. They changed the part and turn the light off. But the light, isn't that so it's this sort of modular repair policy that just replace everything and you'll fix the

problem, which is true. But, you know, it changes to transmission. What is it? $6,000, $8,000. Oh, Greg, here's a little, I'm going to give you an inside view of car dealerships, being a car dealer myself. What happened there was you were in the service department of the dealership, and they're the ones that said you had to replace the transmission, because they make a hell of a lot more money doing that, and they don't want to fool around with just nickels and dimes.

So when you traded the car in, the used car mechanic looked at it. now, there's an adversarial relationship between the used car department and the service department. Believe it or not, the service department not only screws customers, they also screw the, you know, the dealers that, I mean, the service department, their own service department. So the used car mechanic, they want to fix the car as cheap as possible and effectively as possible so they can get them on the lot and sell it. So you've got, if you've taken that to the used car mechanic, it's a lot,

and maybe said, can you, where do you live? I'll drop this. Right, exactly. Fix it on Saturday. Right. That's an inside view of a car dealership, the dirty truth. But it, but it carried, I was surprised how it carried over to the independent, independent repair places. I went to two or three, and they wouldn't touch it.

And the problem, yeah, that's, yeah. So, I did learn, I did learn that lifetime transmission fluid in a, in a car that Toyota advertises, is indeed lifetime, but the lifetime of the transmission doesn't, it's only for as long as the transmission lasts. That's how long the lifetime is. So in this case, it was 100,000 miles. Good point. Rick's got one with 160,000 miles on it. 178. Lifetime.

How many, Rick? I love that term. Are they talking about the driver, the car, the park? Right. I mean, I don't know who they're talking about. Every time I see lifetime guarantee, I turn around and run. Well, I'll give you another inside look at what mechanics see when they see 100,000 mile transmission with one bad solenoid.

What a lot of mechanics see is, they tell the service writer, hey, yeah, let's put this solenoid in. It's a lot of work because I've got to pull the pan down. I've got to pull the valve body down. Take out the old solenoids. Hopefully, of the eight solenoids or more that might be in there, I can identify which one is right by the way the book shows, which they translated the book from Japanese and English, didn't do a very good job of that. Oh, boy. and now if I pick the right one and get it in

and put it all back together then get the fluid level set exactly correct and it's a lot of work and you go down the road and the next week another solenoid quits working and suddenly they're right back in the shop and the customer's screaming at you

and they're screaming at the mechanic and saying you didn't do the job right you screwed me over now the mechanic what's he going to do he's got to put another solenoid in for free he doesn't get paid for that time several hours later and bear in mind there can be four five six seven eight solenoids or more in some of these transmissions or worst case scenario he gets all done and they come back screaming and yelling and they see i want a new tree i want that transmission you were going to sell me now you put it in for free because you killed my other one

welcome to our world yeah this is a tough business it's outside yeah yeah yeah it is a tough business. I get it, but I mean, part of that is the, the, but it's hard to find somebody that will work on a transmission. They just say, I'm not going to work on it for those reasons that Rick's talking about. Yeah, your point. Yeah. We're not going to work on it. Either put a new one in or sell it. Yeah, exactly. Or put a piece of tape over the life. Yeah, sounds good. We've got to go, Greg. Thank you very much. Bobby, give us a call. again. That was an interesting phone call. And we are going to take and thank Frank in Jupiter

Farms for holding on as long as he did. Good morning. Are you still with us, Frank? Yes, of course. You probably had maybe two cups of coffee by now. Just holding. Actually, I ate some chicken from Costco and some zucchini squash and drank some sparkling clear water. So, yeah, I'm all set now. I'm ready to go. Oh, boy. Got all kind of energy. Okay, let lose. Yeah, maybe you saw that pretty little bird. You're going to have to talk fast. Okay, I'll talk quick.

Anyway, the wife had a little light come on her dashboard today when she went to start her Audi, SQ5, and it says, EPOB battery low. So, this is for Rick, how long does that battery once it says low?

Will that keep her from getting back in the car later today? If the battery goes dead, potentially, but most of those key fobs, if you look at it, there's a little switch somewhere on it, like a button you'll press or slider, and it will literally remove a little mechanical key. And there should be a slot there where you can unlock the door manually. Then when you get in the car, hold the key fob right up against the power switch, step on the brake and press the button, and it will start the car. And you can stop in at like pretty much any place that does watch batteries or any auto parts store, batteries plus.

Amazon. Well, you know, Amazon if you want to do it yourself, yep. Or the Audi dealership, if you want to pay some exorbitant amount. But just about any auto parts store, you walk in there, say, hey, I need a new battery for this. The guy's going to pop that thing open. Figure out which battery. It's one of those watch batteries. And he'll slap a new battery in it.

It'll cost you about $8 or $10, and you're back on the road. Okay. Well, we might do that since she's just up the street at Juneau Beach. Yeah. All right. I'll tell you, amazing. This is, it's free. It's free advice.

It's just amazing. Folks, for anybody that feels that we're really giving you a good value, pay it forward, donations to big. dog ranch rescue there you go oh yeah you might have seen i sent you guys a little cartoon about the um dog library today yes thank a stick leave a stick thank you so much give us a call again take care bye bye okay uh you know i forgot to mention uh our little dog this week she's so cute her name is nova and she'll be coming up uh she'll we'll have a we'll have a video uh to show everyone and nova's about 48 pounds she's a female and she's a mixed

breed and she's very energetic kind of like me but that's what's coming up in a short time it is 924 right now I think about 930 right now we are going to go to Rick which he probably has a lot to share with us with techs you too well Well, we are going to start right off with Anne-Marie. Oh, she's got a long one here. Okay. Good morning. Let me make sure this isn't last weeks.

That's odd. Okay, I know East End. Hmm. We're going to read it anyways. This seems like last week's. Remind me if this is. She says, good morning. I have a problem that I hope you can demystify before me.

I have a 2013 Camry XLE. The car has developed a random intermittent chirp over the last week all on its own. It took me a week to find out the chirp was coming from the radio. Two days ago, I noticed that the preset radio stations on two of my FM radio screens had changed without any input from me. I personally have not changed the presets in years. Originally, I put in station 959, once on one screen. screen and station 1069 once on another screen.

I like to listen to the True Oldies radio so I put in two stations to extend the listening range. Now I have one station showing and playing in two spots in one screen and the other station showing and playing in three spots on the other screen. Apparently the radio chirps when it's changing stations and presets on me. Do you have any idea why my radio is changing my preset stations without any input from me? from me. Is it losing its memory? Or is it possessed? I'm going to say an evil spirit. I'm thinking that may be it. I've never had any of this problem with any of my previous cars with screenless analog radios. Any idea as to what's going on with my cameras radio slash screen? Signed, bewitched, bothered, and bewildered.

Look at it. P.S. If the problem is with the screen on my 10-plus-year-old car, what problems will arise in the future for the new cars through even more screen-dependent? Oh, boy. We're not even going down that rabbit hole because that one is infinitely deep.

Okay. Best thing I can suggest, Anne-Marie, disconnect the battery. wait a minute plug it back on and then reset your radio stations back to where they originally were that should straighten everything out

reboot nice and simple it's just a it's a simple option but like they say keep it simple you know if I were going to buy a dog I'd name him reboot how many times a day

do we reboot I'm talking about Earl and I it's just amazing I'm the official rebooter. All our electronic cell phones, your computer, your car. We have so much technology in our house. It's incredible. Think how wonderful it is and it all really works together. Who remembers when computers, PCs first came around when laptops were a rarity and you look way back?

And people were making fun of computers. And then they were saying that because right away, You knew you had to turn it off and turn it back on again. They say, what if you had to do that with your car? Gentlemothers are going to say, if you have a problem, just turn your car off and turn it back on. Well, guess what? That's what we're saying now. It was our cars, our computers.

So reboot. Welcome to the future. Yeah. Wow. Okay. From Gary in Lake Park, he says, I understand that back when they replaced the airbag with the big recall that was going on, they were replacing them basically with the...

the same brand of airbag, just a new one. Am I right? Takata, yeah. Not necessarily an improved one. Yeah, in fact, sometimes you didn't know it was a Takata because Takata went out of business and another company picked it up and there's still Takata airbags.

They just don't call them Takata anymore. And that is very correct. There were actually two different versions of that recall that were done. One was they replaced the Takata airbag with a new inflator that had a proper decadal desicant in it so that the airbag inflator would last much longer. The problem that they were having was those Takata inflators did not have a desiccant. So the moisture in South Florida and the other human states down in the South and in the Caribbean would cause the inflator material, the explosive, to decay, and it would not burn properly. It would explode instead of burning like it was supposed to.

So when they came out with the fix-it, one was to redesign it and make it to where it would work like it's supposed to. The other one was replace it with a new one that basically reset the clock and gave you another 10 years lifespan on that inflator. What they were hoping is that by the end of that time, those cars would now have gone into the junkyard being just worn out for other reasons. so that's where they went with that so you'll need to check your car constantly to see if it's been re-updated and see if it's been re-updated and save for car. Great advice

you know what guys we have got to get to the big dog ranch segment of this show and we have a video that you can watch and as I said earlier Nova

is our young lady and she's 48 pounds and she is high energy and she's very experienced and she's good on the leash and she's good with other dogs and she loves to cuddle so we are going to bring you a video so stay tuned here and we'll take a look at this video here we go hi i'm natalie with big dog ranch rescue and today i have nova Nova is an adorable two-year-old mixed breed and Nova's got an incredible story. We rescued Nova from Hurricane Idalia. She was pregnant. She had three of her puppies here that have all been adopted and Nova is now looking for her forever home. She is very high energy, but she's very well trained so she would make a great family dog, someone that has preferably a fenced-in yard or you could spend time walking Nova. She knows her commands pretty well. She's housebroken.

Thing with Nova, though, we should mention. She is not a fan of cats or a lot of birds, but there's birds here, so she is, you know, a fairly well-behaved dog. She's a love here at the ranch. We really have been a champion of her story and just her rescue from a hurricane and helping her find it forever home since she doesn't have her pups anymore. So we hope that you will come here,

and meet Nova. There you go, folks. How'd you like that? Isn't she cute? In case that you're new to the show, we are big, big, big supporters of Big Dog Ranch Rescue, and they are the largest no-kill shelter in the United States. They take in hundreds, thousands of dogs,

and they keep them until they find a loving home. So if you're thinking about a dog, Big Dog Ranch Rescue in Loxahatchee, Florida, That's just west of Palm Beach County areas in Palm Beach County. It's a little bit west. And they have a huge selection. And you can go to Big Dog Ranch Rescue. That's www.bdrr, as in Big Dog Ranch Rescue.

Dot org. BDRR.R. You can see all the dogs we've got out there. And you can foster a dog or you can adopt a dog. And this is the dog of the week. and that's Nova. And the perfect example of what Big Dog Ranch Rescue does. Yeah, absolutely.

What a great organization. In case you didn't know it, it is the only no-kill shelter in the United States. So that's really making a statement. And as Earl said, you can go to the website. You can take a look at all the dogs and you can take a look to see what's been adopted. and what's available right now. So enjoy that. Most of all, if you get a chance, go ahead out there.

It is an amazing facility. You'll be blown away. It's worth a drive. If you're within an hour, I won't, I'll say West Palm Beach because you're going to have to go west on Oko Chobie Boulevard to get to Laxahy. But if you're within an hour or two, it's like going to a lion country safari or Disney. Disney World. They have a huge campus, I say campus, because they have a puppy town. They have villages or little houses for puppies. They have maternity row with the puppy town. So the pregnant

dogs, the big dog ranch rescue come in. They go into the maternity row. They give birth to their puppies. And then the puppies move to puppy town. They have a lake. They have running air. They have veterinarians. They have... When dogs come in to Big Dog Grants Rescue, they're quarantined to be sure they're okay. They're deworm. They are completely...

It's like a reconditioning for the dogs. When you get into Big Dog Grants Rescue, you've got yourself a brand new doggy. And you know what else? Anything you want. They've got... We've got pedigrees. We've got mixed breeds.

We got hundreds and hundreds of... dog. So if you're thinking about a dog, don't think of anything else. Go to BDRR.org and pick out a dog. And what we forgot to mention was Earl Stewart on cars. We're right here. Guess what we do. We pick up the registration fees. It can be pretty expensive to adopt a dog and they have something for everyone as far as financial availability. So don't forget the registration fees are paid and that'll save you $200 and that's for the dog of the week thanks Jonathan and I can't not mention confessions of a recovering car dealer do you know why

when you purchase that book 100% of that purchase goes right to big dog ranch can you believe that Amazon.com I don't think there's anyone who can say that today they talk about donations and 50% here will go there

100% of the purchase of this book goes to a big dog ranch I didn't hear what you said while I was I just said that Amazon is the best place

to get it. And it's available in bookstores, but you can't find bookstores anymore, so you buy your books on Amazon. We buy everything on Amazon. So you'll be glad that you did. That book has so much information. It was written a while ago, and like I said, there's so much information in that book. That goes on the bookshelf, and you can just take that down, take a look at it, and you'll be glad that you did. Okay, I believe that we... Before we go to the Mystery Shopping Report, let me talk about something that is important.

Regular listeners, and maybe everybody by now knows that the Federal Trade Commission is a hell-bent for leather to get car dealers honest. And believe me, that is one huge challenge. And you may have heard of the combat auto retail scams C-E-C-R-S-C-R-S-C-C-R-S-C-C-Rs. That's a Federal Trade Commission regulation that was due to go into effect on July 30th of this year. It was put on hold by the court in Texas because the National Automobile Dealers Association, as you would guess, and the Texas Automobile Dealers Association, petitioned the court not to put that

regulation into effect. Now, I've been a very strong advocate of this combat auto repairs, auto retail scams ever since it was first announced by the Federal Trade Commission

and I applaud them. And I've been in weekly communication with the Federal Trade Commission. Just this past week, I spoke with a Federal Trade Commission attorney, Dan Dwyer, and he asked, we discussed, that we appeal to the honest dealers of the United States. Now, that's not tongue and cheek, there are some honest dealers out there.

The problem is that honest dealers are forced sometimes to copy the competition. If you're in a market and you're trying to sell a new car or a used car, and your competition can get away with breaking the law and bait and switch advertising if you try to advertise an honest price they will eat your lunch so survival is a very basic strong instinct a lot of honest cardio is out there

to survive are having to imitate the terrible tactics of advertising to stay competitive with their competition I'm not condoning it I don't do it in my dealership but I have the empathy for those that do do it and so

the Federal Trade Commission asked me to appeal this is an appeal now to honest dealers I am submitting an amicus for you lawyers out there you know an amicus is also called

a friend of the court petition I am taking the side of the Federal Trade Commission in an amicus I'm drawing up I'm having a appeals attorney draw up an amicus brief submitting it to the Texas court. I'd like other honest dealers in the United States to consider doing the same thing. You can call the show, you can email me, text me, any way you want to call the Federal Trade Commission.

They can clue you in, hook you up with an attorney that can help you do this. But we need to let the court in Texas know that the regulation combating auto retail scams should be put into effect on July 30th. And if you're an honest dealer, say, look, if you put those retail that cars regulation in effect and enforce it, I will abide by the law.

The only reason I'm not abiding by the law now is because the other dealers are taking advantage of me and put me out of business. If I tell the truth about my pricing, I go out of business. That's what they think. That's what they feel.

And if you're one of those dealers, Please, please contact the Federal Trade Commissioner, me, and I'll give you all that information. In competitive markets, they really depend on fair and transparent pricing. So, we're going to get to the Mystery Shopping Report. That Mystery Shopping Report is from Wallace Nissan, and you can vote on the Mystery Shopping Report, and you can do that at our text number at 772-4976530. That's 772-4976530 Mystery Shop of Wallace-Wallis and Nissan. Now back to the recovering car dealer.

And, of course, I don't need to tell you a YouTuber at YouTube.com, Florida's rolling cars. We have a huge number of votes that come in there, too, and we grade it on the curve, A through F, there are no perfect dealers, and I won't say there are no terrible dealers. There are a few. There are a few. And we're thinking about a new category, recommended dealers, not recommended dealers, and dealers from hell. And we might have the third category to take the really, really bad ones. Okay, I'm going to read this mystery shopping report of Wallace, Nissan and Stewart, Florida.

No relation. That's about 40 miles north of the studio here, Stuart Flora, Wallace, Nissan. Speaking of the first person as if I were our ace, mystery shopper, Agent Lightning. As I stepped into the dealership, I was greeted by an enthusiastic customer service lady who seemed thrilled to see me.

She approached and asked my name, writing it down on a piece of paper while giving me a warm welcome. after getting my details she introduced me to a salesman named Mike he wasted no time in asking about my visit and what brought me in that day explained that I was in the market for a new Nissan Rogue and was interested both the 2003 and 2024 models

most of the dealers now seem to have a little bit of both which is interesting Mike confirmed they had both models and socks suggested we head over to the side lot to compare of them. As we walked, he mentioned the possibility of getting a better deal on the 2023 model, which you sure should get a better deal. It's a year old. Call it a

used car, which I thought was a great idea. He led me to a 2003 Nissan Rogue SV with an MSRP of $32,185. Next to the official window sticker was another sticker, and we know what those are, the infamous

addendum. in purpose addendum with an additional charge of $3,202 for a limited market availability. Now, how could a 2,023, a year old car have limited market availability?

I thought they tried to get rid of those old cars. But now they got an addendum on there for limited market availability. You can't make this stuff up, folks. Well, there's only a few of them left over. They're limited. Right. And next year, it'll be even fewer.

They'll be a really big of debt than next year. Yeah. This raised the asking price to $35,387. We went on a test drive. And when we returned, Mike asked for my thoughts. I said, I liked it. Wanted to see some pricing figures. After jotting down more of my information,

Mike returned with a sheet showing the figures. However, I noticed a discrepancy. The printed retail price was 37,184. and this was higher than the price of the car, even after the additional charge for limited availability. What's going on here? I showed this error to Mike. He said they made a mistake.

Well, that's refreshing. Hey, I made a mistake. And I pointed out a window sticker from another car, and he did point on a window sticker for another car that had the $3,2002 limited availability charge, plus another $1,997,000, for the Wallace Appearance and Protection Package. Okay.

Okay. How do you make these names? Wallace, appearance, and protection. This includes custom pinstripe. Goldie oldies here. Paint protection, another Goldie-Oltie. Auto butler, they call it, the paint protector. Wheel locks, and of course, you all know this one.

Nitrogen. Nitrogen, folks. How do they get away with it? Nitrogen fill. He noted that the rogue, I was interested, did not have that package and went to retrieve a corrected pricing sheet. He returned with a new piece of paper. This new proposal had a top-line price of $35,387 with a $3,202 discount, bringing the sale price to $32,085. To this, they added $690.50.

And government fees are okay. But 849 for processing and dock fees. That's not all right. That's a junk fee. And then 2,032, 43 in total taxes, and that's just a combination of everything, the good, the bad, and the ugly. And the total out-the-door price was $35,763.93.

He asked me what I thought. I said, I wanted to be out-the-door at MSRP. out the door at MSRP. He said, where did you get that number from? So I pulled up the online pricing from my phone and said, here, it showed it. Through a website. On their website, this robe showed the MSRP of 32,185 minus a Wallace of Stewart discount

for over $1,700. Mike was dispisive and said, well, you're not, you're going to think I'm making this up. I'm not. Here's what Mike said to dismiss the fact that the advertisement said $1,700 discount.

Mike was to say, he said, no one gets that discount because he had to qualify for all sorts of rebates. I mean, Mike just confessed to false advertising. He just confessed to breaking the law.

He asked if I would buy right now without asking my husband if he could do the deal for MSRP out the door. I asked him if he was crazy. I would never do such a thing without asking my husband, and I hope my husband wouldn't do the same thing without asking me. Sales manager named Dane appeared, and after a brief discussion, agreed to MSRP out the door.

But that's a drop. So now he goes all the way from the thousands of dollars over sticker, all the way down to MSRP, out the door, which by the definition includes tax and tag. While the verbal agreement was nice, I insisted on having it in writing before proceeding further. He relented and wrote 32,085 out the door and signed my printout. So Agent Lightning got, it played some hardball there. She went a little bit, she got tough and insisted in previous shops she is not doing that,

But by playing hardball, she drove the price down to her asking price. Rick? He made one other little goof up there, too. Where he scratched out that price and put the 32-185, he wrote Nissan Altima. I noticed that. Yeah, I noticed that. Anyway, sloppy. It's sloppy.

Yeah. We grade, and you probably already given your grade, but the grade is based on not results, not as shrewd, A hard negotiator, a hard negotiator, it's the intent and the deception that you need to grade on. And you go from A, as I say, to F, and let's count the vote, see where we are. Give them a second. Let them start coming in here. Okay, I've got Brian Siddletko, F for false advertisement, T-Cash, F. for forgetting to remove the addendum sticker from two years ago.

See, here we have Johnny Z. Fradley. I can only imagine what the market adjustment would be for a 2024. Too many games, D-minus. Andrew Plosinski, C. Mark Anderson, grade C. If a customer had the time, could probably get for under MSRP. Tim Gilliland, if you make it, appearance at Wallace, you will need protection, D. Mark Smith, grade C. Mark Ryan, D. Plus. Tom

Stokel, D. False advertising. And they'll push addendums on unsuspecting customers. Ah, let's see, Joseph Keller came in with an F. And let me see what we've got coming up here on the text messages. We've got Jonathan and Palm Beach, or Palm Coast. If you break the law, you get an automatic F for me. Enough said. Bob says D for Wallace Nissan. And looks like no more coming in right now.

So I will go ahead and say for myself, D-minus, they're just playing the typical games. But you've got to watch them in every turn now. I've got mixed emotions, mainly because I know Bill Wallace, but I know. Here's what happens. Bill Wallace has a lot of dealerships. I know it's not an excuse because the buck stops here and you have to be responsible. But I know Bill Walts.

He's a good person, but he's got too many dealerships and he's not enforcing the rules and regulations. And this really kind of surprised me. Nancy and I were talking about that when we drove into the studio this morning. We were a little bit disappointed in Bill Wallace's dealership there, but he's got too many. What's your thoughts, Nancy? Your vote is, what was your vote? I was going to go with a C. I'm going to go with a D.

I think Bill Wallace would be ashamed of this behavior in the dealership, but I think hopefully he's paying attention and I hope he hears about this and he will move to make some corrections at Nissan at Wallace Nissan. Okay, and you know something this didn't go sideways

because Agent Lightning is not only strong and confident and she's a seasoned person as far as this is concerned and this definitely would have gone sideways

for someone else that would have walked into Wallace, Nissan, and Stewart. And it's really unfortunate, and that's all the more reason that you should really, your ears should perk up when Earl talks about cracking down on junk fees and all of these shenanigans, because competitive markets depend on fair and transparent pricing. and we need this law to be passed. So with all of that said, not only that, take a look at Earl's column that he wrote this week. It's insider carbine tips for the hardcore negotiator. This guy, Mike, who was so dismissive, you know, with Agent Lightning,

and this crap about, you know, go over your husband's head. And who does stuff like that? It's really crazy. Nitrogen fill, the whole gambit of shenanigans. And I'm very reluctant to give them my grade, very reluctant because you know how I vote. But at least because Agent Lightning was able to negotiate, she got out of there with their teeth. For that, I give them a D. Okay.

Okay. I think that if you have time, you need to get to... I want to talk about something that I didn't know about, and I just read about it this morning in the automotive news. And shame on me for not knowing about this. I hesitate to talk about Toyota because we have a Toyota dealership, and I don't want to come across as being, you know, pushing any manufacturer. But I have to say this.

Toyota, here's the headline, it's called Sharing the Wealth, and I'm holding this up for the camera. Toyota is in the business for the long run. This is the way any business should look at the way they operate. Toyota did something I never knew a company to do, and they've announced that they are going to be paying their suppliers more money than the suppliers. asking them pay for parts, they're paying a premium to the manufacturers that supply them with parts. I mean, they're doing that because they are going to be calling on these suppliers for more creativity and more cooperation in the future.

Here's a company that looks, so what's they going to do? That's going to really hurt their bottom line in 2000. 24, 2025. They're taking, they're actually costing themselves money when, today, tomorrow and the next day, because they can expand and offer better products and make more money 20 years since. This is why Toyota is the largest automotive manufacturer in the world because they have that long vision view. And why do they have the long vision view? because you're a family operation and they go from grandson, they go from

great-grandfather to grandfather to father to son and a grandson is running a Toyota now and they had that long run to you. So I just I know it sounds like a commercial for Toyota. I'm sorry but I got to say it because

I've been in the business a long time. I've had a lot of franchises, gentle motors and Fiat and you name it. I've had those car lines I only have the Toyota now, but they are the greatest auto manufacturer on the face of the planet. Also, Earl, would you like to mention the anonymous feedback that you got this morning? Yeah, another's feedback. I welcome.

Do I have time to read that, Jonathan? I don't think. Do I have that? Yes. I'll try. It's pulled up on back. And I'm so happy, even though I've been attacked, I'm happy that a dealer, a car dealer, would communicate with me.

So I'm asking all you car dealers out there, here is a criticism from a car dealer on anonymousfeedback.com, youranonymousfeedback.com. What a lot of customer, and I'm reading this now, what a lot of customers do not understand, there is full disclosure of dealers that hide fees and back of the deal.

I-95 Nissan discloses all fees on their website, but the customers refuse to read, or play dumb. This is not a dealer's fault. Also, if certified work has been completed to a vehicle, which is tires, brakes, fluid exchange, diagnostic, there is no charge for this. If we add it to the advertised price,

it puts the car out of the market. That's why dealers show you fees instead of hiding fees in the back of the deal. Full disclosure. Also, Earl Stewart has an addendum on its vehicle. for washing, cleaning, and getting ready the car ready. Also put, he also puts after market on vehicles as he used to do on science back in the day

and overcharged for accessories. I do remember the old tires for life scam when they put tires on your vehicle that lasted 10,000 miles. Dealers are not in business to give away cars. They just have bills to pay like everyone. I haven't got time to dispute that. dispute that, but it's a bunch of crap. But I'm so happy that the dealer

would have the nerve to do that. So I don't know who the dealer is. So all you dealers out there that want to attack and want to say things, Youranonymousfeedback.com. I'll read them on the air, even when they attack me, even when they're not true.

So you dealers, please use your anonymousfeedback.com. Rick, real quick. I remember when Cyan came out And the entire purpose behind Sion was that you were supposed to get a base car and the customer was supposed to be allowed to customize it. We were the only dealer that did not do that. Yeah, by having the dealer put all those things on.

We haven't got to try to make their car. Well, this dealer. That was the whole point of it. There you go. This dealer needs to go out to Nissan in Riviera Beach. That's where we did our mystery shop last week. And then if he has time, head on up to Stewart and take a look. at Wallace Nissan and see what he would get. And don't go in as a dealer. Just go in as anonymous.

Ladies and gentlemen, thank you for joining us. We enjoy your company immensely. And another great show under our belts. And we'll be right back here next week. Same time right here on the oldies channel.