Earl Stewart on Cars - 06.02.2018 - Your Calls, Texts, and Mystery Shop of Pompano Ford

Episode Date: June 2, 2018

Earl answers various caller questions and responds to incoming text messages. Agent X visits Pampano Ford to purchase a car from the Costco Auto Buying Program. Earl Stewart is one of the most successful car dealers in the nation. This podcast gives you the benefit of his 40+ years as a car dealer and helps you turn the terror of buying, leasing, or servicing a car into a triumphant experience. Listen to the Earl Stewart on Cars radio program every Saturday morning live from 8am to 10 am eastern time, or online on http://www.streamearloncars.com. Call in with your questions during the live show toll free at [phone]. You can also send a text to Earl and his expert team during the live show at [phone]. We are now on Facebook Live every Saturday between 8am and 10am. Go to facebook.com/earloncars to also watch it live or to watch a replay in case you missed it. Uncover additional automotive tips and facts at http://www.earlstewartoncars.com and follow Earl's tweets @EarlonCars. Watch Earl's videos on www.youtube.com/earloncars. “Disclosure: Earl Stewart is a Toyota dealer and directly and indirectly competes with the subjects of the Mystery Shopping Reports. He honestly and accurately reports the experiences of the shoppers and does not influence their findings. As a matter of fact, based on the results of the many Mystery Shopping Reports he has conducted, there are more dealers on the Recommended Dealer List than on the Not Recommended List he maintains on www.GoodDealerBadDealerList.com”

Welcome to Earl Stewart on Cars with Earl and Nancy Stewart. Reach them with your questions at 877-960. Here's Earl and Nancy. Good morning, everybody. We're back. I guess you call us the auto team. We're a group of consumer advocates that get together every Saturday in the studio here at the True Oldies Channel. And we talk to you about how not to be ripped off by your kids.

your car dealer. So pleased to have a talk show on before us. And we used to have a talk show on after us. I'm not sure where that's scheduled now, but for a music channel, we're the talk show. And my name is Earl. My name is Earl Stewart. He's from my old name. I'm what I call a recovering car dealer. And by that, I mean, I've been a car dealer since 1968. And I've I'm still a car dealer, full disclosure, I'm a Toyota dealer today, but I want you to know this is not an infomercial. This is truly a nonpartisan, unbiased, educational experience for you as to how to buy or lease a car without having a bad experience.

And also how to repair or maintain your car without having a bad experience. So, if you have some friends that are in the market for a car, if you have some daughters or sons or granddaughters or grandsons, or yourself, and you're ready to do it again, you know, we have probably buy 10, 15, 20 cars in a long lifetime, repair cars hundreds and hundreds of times, maintain cars probably thousands of times, something is very significant part of our daily lives. we'd like to make that part of your life a little bit more pleasant and that's what we we do here on earl stewart on cars but doing it for over 10 years as a matter of fact the most important part of the show is responding to your questions and we encourage you you'll hear this number given out many many times throughout the two hours it will be with you this morning 877 960 9960 and we ask you to write that number down. Make a note of it. If you're listening to us and don't have anything on your mind, you probably have something later on your mind or a question, comment. So 877-960-99-60. That's 877-960. And you can text us. We get a surprising number of texts, a surprising large number of texts, because a lot of people are not not, you probably don't want to be on live radio.

Live talk radio is, I love it, it's exciting. It truly is. It gets the adrenaline going with me, and I love it. Some people have a little bit more of a privacy issue. So if you have a privacy thing and you don't want to be on live radio, text us at 772-497-6530. That's 772-497-6530. We'd like to hear your experiences, good, bad, ordinary. We'd like to hear your constructive criticism of the show

because we want to come across as informative and a positive as well as negative when the negative is necessary. We're not out here to hammer car dealers, although it sounds that way. Now, to be honest with you, car dealers deserve some hammering because you, the general public, the American public, and I think the whole world public, has some problems in the retail buying experience. If you go to the Gallup Annual Poll, and you can Google this, just Google Gallup Annual Poll, Honesty and Ethics and Professions, Gallup Poll, Honesty and Ethics and Professions.

Google that. And you'll find out that car dealers rank very low on the professions that you, seems to be honest and ethical. Near the bottom or all the way at the bottom. This poll is not a fluke, by the way. This poll has been conducted every year since 1977.

That's right. Every year, the Cardios have never had a respectable appearance ranking on this poll. They always come out, either dead last, next to last. The greatest performance, I can recall,

they were fourth from last. And last year, 2017, they were next to last. So you don't like your experience. Now, Rick? Do we deserve to be higher? No, no. There's your answer. We do not deserve to be higher,

and we're going to make every effort to try to raise the perception so you will deserve to be higher. I want to remind everyone, if you just tuned in, you're listening to Earl Stewart on Car is right here at 95.9 and 106.m. Oldies channel. Yes, a talk show, Earl Stewart on Cars. So give us a call. You're a big part of the show. 877-960 or you can text us at 772-497-497-6-530. And now we are going to go to our favorite caller, regular caller Tina. Good morning, Tina. We're doing great.

Hey, Tina. Hi, how are you doing, Nancy, you and I need to have a girl-to-girl talk. Okay, let's hear it. We need to have a chat, Nancy. Can I listen? Oh, absolutely. You do not have to cover your ears.

Now, Nancy, I have a question to me. How would you feel if Earl came home from work and he found out that he was down 19% on his sales? what kind of mood do you think you'd be in? Could you repeat the question? I didn't quite hear you. Okay, I'm sorry. If Earl came home from work and he found out that 19% of his sales was down,

what kind of mood do you think he'd be in? Can I get a little help from the guys in the studio? We'd really be in the bad one. Tina wanted to know what would happen if I came home and told you sales were down by 19%. Would I be in a good mood or a bad mood? bad mood. The word I use it would be apoplectic. Yes. I was thinking more furious. Well, Teno, to be honest with you, our home reflects a whole lot of personalities and our moods, and we're so passionate about what we do at Earl Stewart, Toyota,

I can tell you that it certainly would affect the atmosphere in our home. I hope I answered your question. Yes. Well, the reason why I say that is because I was reading something. I do believe it was an automotive news. I couldn't find the article this morning to link it to you guys' phone. But they were saying that 19% of all auto sales are to women. So these dealerships that are not treating women right are potentially losing 19% of their annual sales.

If you don't treat a girl right, she's not going to come back. You're going to lose that sale. that's money out of your pocket. But there's a trickle-down effect because I was also reading in automotive news how there's very few women that work in the industry, and it's because of sexism. So this whole thing of women going to a dealership and not being treated right, it's actually a symptom.

It's not the problem. So the problem needs to be attacked from the top. People that own car dealerships and these major automotive manufacturers, they need to start treating women right because if they don't treat their staff right, if they don't act as it's hard to recruit women, the consumer is ultimately going to suffer. I agree with you.

I agree with you 100%. And it is a male-dominated industry. We have a whole lot of work to do in regards to that. And, you know, once these dealers get it, let me tell you what, the increase in sales number one is going to be amazing and only the smart dealer gets it today and there are a few car dealers out there that do get it that they give women what they want and that is for them not to be condescending towards them not to try to take advantage of them

and that goes for men and women. We just want transparency, and knowledge is power, and a woman can control the whole situation if she empowers herself with knowledge because these guys are going to think you're walking into the dealership and they can automatically take advantage of you, but you can prove them wrong, and you can set the stage for other women.

Well, the thing is, too, that we need to get more young ladies and even more mature ladies to think about the automotive industry as a career. I was also reading something about Japan. Japan is having a really hard time trying to get women engineers to help build cars. That's what they want. They want to have a more diversified economy with the auto industry, and they're having a really tough time of it because of the old boys' network. It even exists in Japan.

As far as it being a very technological society, 10 years. and head of everybody else, they're still behind when it comes to women. Well, I agree with you on that, and it's a tough industry to work in, and, you know, it takes a pretty special lady to be able to take on the responsibility of selling cars, working in the F&I.

You know, you have to put in a lot of work, and you have to put in a lot of hours. And there are some women who certainly can't fill that position, they have a whole lot of responsibilities but one day I really believe that we are going to have more women in the automotive industry I mean take a look at what's going on today in the news and how many women are in a position of power and I'm not going to go through the whole list but I believe I've answered your question have I yes yes and I was also reading something to the, I do so much reading things to tell.

I was also reading something to the effect that I guess Cadillac and their parent companies are doing much to try and recruit women and they want to see more women owning dealerships. So that's interesting because of Cadillac is a classic auto dealer that's been around

forever and they want women to be part of their sales force too. So they've also found statistically that women that are salesmen and the sales force are more likely to listen. So who wouldn't want to hire women to be a part of their dealership? Thank you, welcome them with open arms.

Yeah, with all of that, it's a great advantage. It's a great advantage for the dealership because it certainly does increase traffic and it increases sales. And I believe that Earl could probably answer the question that I was just going to, it just came to my head. How many dealers are owned by women? Earl? dealerships? No, actually, what I was, very few. Very few. But, Tina, this is something you'll find interesting.

We are trying to hire more women in positions in dealerships. And in so doing, we got ourselves in trouble with the EEOC, the government equal opportunity agency, because we said that we would all things being equal prefer to hire women on the sales force. As you just said, Cadillac and that automotive news article found that women were preferable. They were actually superior to men on the sales force. So we know that. I mean, we realized that our top, most of all of the women that we have, and we don't have 50%,

we got more like 30%, but they're very, very capable. So we wanted to hire more women. So we went online and said, all things being equal, we would prefer to hire women for salespeople. Well, we got sued by a man because we were discriminated against men, and we have an EEOC complaint. I check with our attorneys, and our attorney says, you can't say that. The discrimination law says you cannot discriminate against anybody. So even if you have a situation where your women have been discriminated against for hundreds and thousands of years, and we oppress women in this country and take advantage of women in this country,

we cannot proactively go out and try to hire women. because it's against the law. I know that will shake you up, Tina, because it shook me up. That's just crazy. It is. And the thing is that you're as an employer, and this is for any employer of an automotive dealership and owner, they not only should do better to try and hire women, but they need to make sure their staff treats that fellow woman employee with respect and dignity.

Absolutely. Because that's the biggest part of the problem. So many women that are in the automotive. industry, which there are a few, they're afraid to ask for promotion. They're afraid to move up because they're afraid that they'll be repercussions. Like, I heard a story of one automotive manager that would not promote a woman because he wanted to keep her where she was. That way, he wouldn't fall of the EEOC. So that was his fear, but it kept her from progressing. And I'm going to interject just one more thing before I go. These little comments that have been

made over the years, like, oh, that's a girl car, you drive like the girl, Women drivers are this and this and that, that needs to stop. If you are a gentleman, you're listening, and you have said any one of those phrases, this is 2018, there's no reason to say that. And I can guarantee you if a guy said that to me, there would not be a second date. Hey, Tina, I got to throw one comment on there. This is Rick. When I say you drive like a girl and drive a stick shift like a girl, it's a compliment because my wife, Drive stick shift better than I do.

Way better. This is a lady that can work a stick shift like, I mean. Oh, she handles manual transmissions way better than I do. You can do the heel, toe, and everything, huh? Oh, she's out of this world with handling stick shifts. Nice comment, Rick. Well, Tina, I got to tell you that this girl here, I drove a stick shift for a very, very long time. And I taught all three of my daughters to drive on a stick shift.

You know, that kind of information isn't even considered today. And this condescending attitude towards women, the assumption that prevails that they need a husband, a boyfriend. You hit the nail on the head, Tina. It does have to stop. But it can only stop if women can come together. and voice their opinion and discuss their issues as to what happened when they went into the dealership. This is crazy. We had, I say, every week, $50 for each new female caller.

We had a man call. He wanted to know why. We weren't offering him $50 as a first-time caller. I remember that, and you know what, you guys handled that with grace. We did indeed. And you were calm, but I'm sure that inside your blood had to have been. because I thought that was just totally inappropriate for him to say. That was wrong.

Well, I really appreciate you calling. I appreciate your opinion. You know, we look forward to hearing from you every week. Thank you. But with the stand that you just took this morning, I really hope there's some ladies out there that are listening and that they will call in because we do have $50 for each two new lady callers. and the world is changing, and it's the 21st century, and the car dealers,

all they have to do is get on board with the ladies, and it will increase sales. It's a win-win situation. Thank you, Tina. Thank you. Have a good morning, guys. Have a great weekend. Give us a call toll-free at 877-960, or you can text us at 772-497-2-497-6-5-0. Now back to the recovering car dealer. Now I was just Googling automotive news and hiring women and Cadillac.

And I'm looking back in 2012, 2013. We've been talking about this for years and years and years. You know, in the Fortune 500, the top 500 companies in the United States on the Fortune 500 list, the number of women's CEOs is actually dropping. so we're not making progress there folks there's a lot of verbal you know serving of the trying

we're trying harder we're doing a terrible job in terms of putting women in positions of responsibility and something you just kind of keep talking about so we really appreciate Tina's call very much and we'd love to hear

for more of you I think we might even have a text here. We've got a text this is about insurance rates don't women pay lower car insurance rates because they're better drivers that's from Jesse I believe that's true you know money talks

and the insurance companies realize that women driving cars cost them less money and repairs so they give women lower premiums and that's where the rubber meets the road if you do a better job driving you get a lower premium and women are better

drivers so how about off the old joke about a woman driver. A woman driver, as Rick says, a woman driving a stick shift, it's better than a man. Well, women driving are better than men because they have fewer accidents.

Probably less road rage, too. Exactly. I guarantee the road rage is far less. But anyway, women out there, Nancy has made an offer. There's no conditions here. 50 bucks, if you haven't called the show before, we'd love to hear from you.

We particularly like to hear from you. If you could get on to our theme about experience buying or leasing a car. Did you have a good experience? Did you have a bad experience? Whatever your experience was, see, we don't want to come across as being totally negative here on car dealers. So if you have a car dealer that did a really good job and respected you and gave you a good fair price on the car, we'd like to talk about that car dealership. We'll name as the salesman and the manager and the dealership. We might even mystery shop them, verify your experience, put them on a recommended list, but if you had a bad

experience, the reverse is true. We'd like everybody to know that you were not treated with respect and courtesy and maybe try to, someone tried to take advantage of you. So you women out there, if you've had a good or bad experience buying or leasing a car or repairing or maintaining your car, called 877-960. That's 877-960. That's 877-960. So, 9960. Or text us. You can text us at 772-497-65-3-0. We'd love to hear from you women and the men.

We sound like we're boycotting the men. We're not. We'd love to hear from anybody. Because the men and the women make this show what it is. Yes, absolutely. They do indeed. Did you hear what it all said? You make the show.

You're such an important part of it. And back to you saying that well, women are better drivers, there's less road rage from women. I don't know. I'm 100% behind the ladies, but I would have to Google that and come up with the statistics on that one because, well, ladies, you know it, I know it. We can get pretty crazy, right? And it does happen out there on the road.

So we're not perfect. We're not perfect, but we just want to be treated like we are human beings and that we do have a brain. So ladies, the first two new lady callers, you got yourself $50 each. And Pat, what I love to hear from you and your story about Treasure Coast Toyota. Oh my goodness, what a story. And Lisa, who shared her story, ironically, from the same dealership, please give me a call. Pat, don't you think it's a worth talking about on the air, all those add-ons the Treasure Coast was selling you. I mean, there was a list of them. And then you find out you get a second opinion. You know,

my hat is off to you. Always get a second opinion. You find out you don't need any of the add-ons that they wanted to sell you. So ladies, please give us a call. And the guys, too. Tell us what you think about the ladies. 877-960-99-60, or you can text us 772-497-6-5-30. Now back to the recovering car dealer. I'm going to change the subject to recalls, automotive recalls. I posted a video about a week ago, and there was a Kia Sorrento involved in a, well, it wasn't an accident, caught on fire on I-4 near Orlando. and there was some dramatic footage.

Another person on Interstate 4 up near Orlando had their cell phone on this vehicle, Kia Serrano, and the car was on fires. It drove along, very dramatic, and the woman was trying to get the attention of that driver because the fire was coming out underneath the car. Well, she finally got her attention. She pulled over the side,

and the whole Kia Serrano burst into flame. Now, I post it. of that on Facebook with some comments and my comments basically were it should be illegal for a car dealer to sell a car with a dangerous safety recall because this particular Kia had been sold as a used vehicle in the Tampa area as a safe car so when it went in this woman as a matter of fact that was involved in this fiery almost tragedy and bought the vehicle was never disclosed to her that this had an open safety recall as to be with a wiring defect in the Kia Sorrento, and it caused the car to break into flame on the road.

I have never seen more response than this particular video, and this is exactly what we've been talking about on the show for literally years. Started with a Takata fiasco about two years ago, and Stu's going to show a video of this Kia Serrindo. Just a still pick, but it's pretty dramatic. It's pretty dramatic. It's very dramatic. Yeah, yeah, exactly.

Thanks too. The fact of the matter is that in the United States and in Florida, there is no law prohibiting a car dealer from selling you a car with a dangerous recall unfixed. And this is true on all recalls. Any recall, there's no law. Now, a car dealer on a new car, I had a question on my Facebook posting, they said, is it illegal for a new car dealer to sell a car with a dangerous recall? I'm not sure that it is. I don't know if there is such a law. I do know that the manufacturers will prohibit you from doing it, meaning the dealer.

So when a car dealer has a car that has a defective whatever and it could cause a dangerous problem, the manufacturer puts a stop sale on the car. So I think the law applies to the manufacturer. the dealer is expected to comply and the violation if he doesn't comply is with the manufacturer not with the law I know this it's not on you it's not a legal for a new car dealer to sell a used car with a defect with a Takata airbag recall or any other type of safety recall now that is absolutely the most absurd thing I've ever heard everybody And we've had hundreds and hundreds of people comment and react to this article I posted on Facebook.

Our legislators, let's start with the executive branch. Rick Scott, who I wrote a letter to two years ago asking him to issue an executive order, making it illegal to sell a car with a defective airbag or to sell a car with any defective part that is going to create a safety hazard to the buyer. And he ignored my letter. I ran the same letter full page in the Tallahassee Democrat, the hometown newspaper in Tallahassee, Florida. I ran it twice, full page.

Totally ignored. So we'll start with Rick Scott, who is ignoring this. Now, Rick is running for Senate right now. You of voters out there might want to keep in mind that he so far has refused to address this issue of whether or not it should be legal or illegal to sell a dangerous car in Florida. So keep that in mind, voters. And now, think about your state legislators, think about your regulators, think about Pam Bondi, and all of the regulators in the state of Florida.

There has been no effort, and there's been no legal effort or enforcement effort to even require the disclosure of the fact that the car you're buying has a safety recall. Stu? I just pulled up a notice on a stop sale for a Toyota model last month, and it is under Title 49, Section 3011. 1-2, U.S. Code. Dealer cannot sell, offer for sale, or introduce or deliver, introduction. Well, it's a long technical thing, but we can't do it.

Well, that's good. It is against federal law, though. That's good. Okay, so that begs the obvious question. Why not use cars? Yeah. I mean, that means that a brand new car with a defective recall cannot be sold as a new car. I can title the car.

I can title the car to my dealership. I can title the car to my rental company, and then I can turn around and sell the car. So it's an obvious omission in the law. I don't think anybody premeditatedly decided that, but it's an oversight. Somebody out there, regulator, are there any attorneys listening? If there's some attorneys listening, give me your legal view of what the possible logical reason would be to make it illegal to sell a new car with a safety recall, legal, but not illegal to sell a used car.

What is the logic behind that? Anybody call 877-960-99-60. Anybody call 877-960-99-60, or text us. 772-497-653. That text number, again, is 772-497-6530. Now, let me do this as a public service, because I probably have got some people stirred up out there. I hope I do. If you don't know about your own car, you can go to this website.

It's the National Highway Traffic Safety Association website, N-H-T-S-A-W-W-W-S-F-E-R-C-A-R-G-G-O-V. W-W-W-W-S-F-E-R-C-A-R-G-G-O-V. Put the VIN number in with the car you're driving, or if you're contemplating buying a car before you sign on the dotted line before you pay for the car, first of all, you can ask the car dealer, he's under no obligation to tell you. So I would recommend that you go to www.safercar.gov check your Venn number before you buy any car, new or used. Now, back on the new car, I want to correct myself, I said earlier in the show I didn't think. it was illegal, Stu did Google this, and it is illegal for a new car dealer to sell a new car with a safety recall. But he can sell the same car when it's used, and he doesn't even have to disclose it. Another source of information is Carfax. There's also a similar company

to Carfax called Auto Check. You can also call the manufacturer. You can go online and check the manufacturer to see if your cars recall. So there are a number of sources. out there but as buyer beware you cannot rely on the dealer you cannot rely on the regulators or legislators to save you or help you in any way shape or form matter fact you lawyers out there think about this I'm a car dealer let's say I've got a car on my used car a lot it's got it's affecting to cut airbag I know that customer comes in and he asked me if this car is safe I say yes it is and I sell it to him and he drives down the street the airbag explodes and it kills him

I don't think I have any legal liability do I you got some lawyers out there I know if I know that I sold a car that has a defective airbag or any other recall and it results in the death or injury to my customer And I did not disclose that to the customer. Lawyers, do I have any legal liability? Call us 877-960-99-60. That's 877-9-60-99-60.

You know, I wasn't laughing at what you said. It's just we have received very little, if any, attention on this topic Takata Airbags recalls deaths who's responsible when you

drive off the lot I just I can't wrap my head around it we've got pretty good ratings on the show

Nielsen ratings are between 14 and 20,000 people listening in this market is one of the higher rated shows so you think

among those 15 to 20,000 we'd have some people that are in the regularly in the state attorney's office

county office consumer affairs better business bureau we'll take anybody i know we have some state senators uh representatives uh we have a lot of lawyers out there 20 000 people may be listening the show right now some of you are affiliated with regulatory agencies some of you know politicians some of you are politicians let's get a dialogue going what is your opinion on why there isn't more hue and cry going on about this recall situation Not just Takata, but you saw this Kia Serrano in flame. A lot of you saw that. That really was big and that was a wiring defective harness or something causing it to burn.

But the car got sold without disclosure. By the way, I'm working on that. And I'm going to find out the name of the dealer that sold that car. It was a dealer in the Tampa area and we're going to call the dealer on this show. And we're going to try to get him to explain to him. to us why he sold that car. And if he didn't know the car had a recall, why

didn't he know the car had a recall? So, hopefully we'll have that information by next week. 877-960-99-60. It's a little quiet here. I think we got a text for you. I think things are going to heat up. Ladies and gentlemen, you are

a very important part of the show. Give us a call, as Earl said, at 877-960-99-60. Or you can text. Texas at 772-497-6-5-30. We are going to go to one of our favorite callers, and he's from Palm City, and it's John. Welcome to the show, John. I have a question for Rick.

Summertime is very important. You see a lot of ads on oil changes. I have one in front of me from a reliable place from what I heard. Synthetic oil change, free tire rotation, seasonal checkup. $39.95. It's a coupon, and it's a special, and here it's the disclaimer on it. It includes five quarts of synthetic motor oil and new spin-on filter, parenthesis, cartridge filters, and some specialty oils additional. Now, isn't there such a thing, can Rick explain to the listening public, the spin

and the cartridge. Wasn't cartridge filters outlawed about 15 years ago by the EPA? No, actually cartridge filters are in my opinion they're actually better for the environment

because a spin-on filter is a steel case with a paper filter inside and a rubber grometer gasket. And the old filter is simply twisted right off of the motor the new one put in place you wipe up any spills and snug the filter down and you're done with the filter portion the

cartridge filter you actually spin off a housing which is either metal or plastic replace the rubber o-rings on it and you replace just the paper element portion now bear in mind that paper element portion when it goes to be recycled the recycling company only has to deal with just that paper portion and the oil from that paper can be drained out. You can let it sit in a bucket and it will do gravity. We'll pull a great majority of the oil out of it. Whereas the metal housed spin-on filters, even turning them upside down and letting them sit, a lot of oil still remains in them. And when they get to the recycle center, they've got to deal with cutting that metal

case off or crushing it down totally. And you really can't recycle. of them is effectively so a paper cartridge filter is much better for the environment and why they would charge more for less material I don't that seems just it seems backwards to me but well some places will try that I guess and specialty oils would probably be referring to such things as like the new Camry's I know use a zero W-16 synthetic oil versus a 0W20 which is pretty much an industry standard for synthetic oil now or a 5w 30 synthetic um so $39 is actually a pretty decent price for synthetic oil change and a tire rotation and checking your car over and the

only thing I would recommend is any extra upsells that they try to go for make sure you play the Missouri game say show me show me why I need those upsells and double check to make sure they're not going to rip you off. Well, I thought it was the way it's worded about the cartridge versus the spin-on. I just thought that would look like it was reversed to me. But it is kind of

confusing. But what I want to say to the public is it's so important with summer driving that the people have the correct oil in their vehicle, either from the manufacturer's recommendation or usually right on top of the oil filler.

It has the type of oil that's recommended by the manufacturer. It's very, very important that they do use the right oil, especially with the summer heat. And speaking of summer heat, I want to recommend to people to get the latest July issue of the greatest consumer reports, greatest magazine,

and they rate the best road trip comfort, safety, reliability, and performance of road trip vehicles. And the good news, like on the SUV, Toyota and Honda come out top, minivans, Toyota and Honda on top, passenger cars, Chevy Impala, and Kia, believe it or not, is number two and three on the cadenza and Optima,

and then luxury cars and pickup trucks, Ford comes up on top. But like every other issue, it's a great issue, and it makes sense because summertime now with road trips, people want the comfort, safety, and reliability, and they rate the vehicles one by one in the New July issue. So I just want to point that out to the public. Well, thanks, John. That's great information. I love consumer reports, as you all know. And don't forget to check the tire pressures.

Big important one. You're always telling me that, Rick. It's the best advice. Absolutely, and at the same time, the alignment is important when you're taking the trip. Yep. But that tire pressure, Rick? Boy, I'll tell you, I'm really. into that. I love my tire pressure gauge, and it is

extremely important as to how your car operates. How much gas you use. There's so much based on the proper... If you take away Nancy's tire gauge, you have to pry it from her cold dead hands. She's holding it in her hand

right now. Do you just bring that to the radio show with you? I don't get it. Okay, guys. 877-960 9960. John, are you still with us? Okay, John, thank you for calling. We're going to go straight to Mark.

Mark on the turnpike. It's been a while, Mark. How are you? They're really good. Been a while since I've heard from you guys. Well, thanks for going on, Mark. At least you're live on Facebook. I'm far from the area.

I'm still in Pompano. Oh, okay. Well, we've got a treat for you today. You're live on Facebook. It's how I tuned in. When I first saw you live, you were talking about how women drivers are better than men. Right. Years ago, my wife made a comment.

The reason why that is, is because when a man and a woman are in a car together, it's usually the man driving. So women drive less frequently. Well, that's something to be thought about. That's the way it has been. I don't know if that isn't changing now, Mark, but I understand your point. Yeah, I mean, when my wife and I, when we're in the car together, it's usually me driving. But then again, look what kind of work I do. Yeah, sure.

Well, you're a professional driver, as I recall. By the way, you're not watching us on Facebook video while you're driving, are you? No, I'm listening to it. Oh, okay. The phone is not in sight, no. But I was getting school, and I was notified you were live. That's cool. Well, that's great, Mark.

We miss you because you really, for those of you who don't know, Mark, he's a professional driver, and he has really got some great information. We had some great talks about ethanol. He knows every ethanol station in South Florida exactly where it's located. Well, they have an app for that now. Oh, we don't meet you anymore. We've got an app. Yeah, yeah.

Yeah, they have an app where they will, that can lead you to gas stations that sell ethanol-free gas. Meanwhile, we now have the new Waw-W-W-W-W-Gast stations here, and I've noticed the best results with that. Wawa, yeah. That is great. The gas price is great, and they also have ethanol. At all the W-W-W-W-W-W? Is that plural for W-W-W-W-W? I came across in our area as has an ethanol-free gas, 89 octane.

And as of yesterday, it was like $3.59 a gallon, but well worth it. I still can't. I still feel silly when I say Wawa, but, you know, Wawa is new in this area, but it's huge, I believe, in the Midwest. Oh, yeah. Don't you have one on Blue Herron and Garden? Oh, yeah. I went over there as soon as they opened up. What a wonderful place.

I mean, the food's great. the gas is cheap, the service is good. I mean, I can't say it's kind of like a mini Costco. It's one of my favorite. Yeah, but the blue hose is ethanol-free. Okay. And they have them on the outer pumps usually. Well, I know you're a strong advocate of that, Mark.

You don't actually use ethanol in your truck, do you? No, the big truck is diesel. Diesel, okay, of course, yeah. And I'm not aware if there's ethanol and diesel fuel. You know, I don't think so. I don't think so. But at any rate, I appreciate you calling back in and your observations because you're a pro. I mean, you know about tires, maintenance, repairs, and your observations and your observations are very important to the show.

Glad you found us again. And I hope you can call in every Saturday. Our new time, of course, is 8 to 10 on Saturdays. That's another reason why you probably lost us before because we were on Tuesday. So every Saturday morning from 8 to 10. Mark, before you go? When it was radio only, you know, I was limited how long I was receiving the station. Sure.

Now that I can listen to it on Facebook, you know, I can listen to it everywhere. Great. Well, fantastic. Mark, before you go to your point about men and women in a car together, and most of the times men are driving? Why? You're on the road. You're a professional driver. What's your opinion? Why?

I don't know why that is, but typically that's what I see. But my wife made that point a long time ago. Well, I think it's called tradition. Mark, it's one of these traditions. time's changed slowly and i think it's i think it's beyond tradition uh mark uh we certainly don't have time to get into all of it but uh there's a little more to it uh than that it can tell you it's not that case with uh me and my wife when i'm home she drives because i'm around cars all day long i don't want to drive you know i noticed that i notice that she does she does drive

more i like playing on my phone and it's a good excuse to you drive so i can play on my phone Words with friends That's pretty kind of you But like I said I feel that And I won't discuss it right now I feel that there's a little more Of a theory

As to why men Will drive when there's a man and a woman In a car But I'll save that for another show Thanks Mark Give us a call Give us a call toll for you at 877-960 Or you can text us

At 772 4976530. Now back to the recovering car dealer. Just to throw a thought on that subject of the men and women who happens to be driving, my wife and I, it's, I have my Tacoma, she has her Highlander. Whichever vehicle we take, that's the person that drives. If we're using her Highlander, she drives. Well, if I use my Avalon, I have to hog-tie.

my husband put him in the back seat I've seen that happen a few times we have a lot of fun It's got a big back seat so you fit nicely in there Ladies and gentlemen you're a huge part of the show Let's go over the good, the bad and the ugly Give us a call toll free at 877-960 or you can text us at 772-49730

Now back to the recovering car dealer Yeah, the text, 772-4976530 for people who wish to remain anonymous. We've got one here. I can understand why he wishes to remain anonymous, and I'm going to read his text. You're stupid if you buy a used car with a recall. All car dealers have CarMax reports for their used cars, and if you're not reading these, there's a risk on you. You have ever heard buyers should beware putting this on all car dealers sounds fine. But what about personal responsibility?

So my guess is that's a car dealer calling in or texting in, I should say. He's afraid to call in. But we welcome all comments. I'll read that again because it's really a stupid comment. You're stupid if you buy a used car with a recall. All car dealers have CarMax reports. They're Carfax reports, actually. Yeah, Carfax reports.

You're stupid because you said. I shouldn't have said that. Now, Carfax reports for their used cars, and if you're not reading these, the risk is on you, have you heard, buyer beware, and why are we putting this on the dealer? Well, we have mystery shopped a lot of dealers, and let me tell you about those CarMax reports, which are really Carfax reports. The Carfax reports are billed as being clean or good or bad or okay, and they are very lengthy. Carfax report can be several pages long. And the car buying process, you have

a lot of documentation and a lot of paper to read. So the buyer relies on the integrity and honesty of the car salesperson. So when the car salesperson says, this has got a good clean Carfax, you take his word for it. You don't read the fine print. In fact, if you read the whole thing, it would probably take it 15 minutes

go through. The sales, they gloss over it. They'll sit there and that looks good to me. Yeah. And the recalls are just one portion. Carfax reports have a lot of information, whether the car has been in a flood, whether the car's been repaired. It even has maintenance repairs. It has a lengthy biography of that car. So it really is beholding on the car dealer to point out whether or not there's a safety issue with the car. So it isn't buyer beware. Well, it is buyer beware, but it shouldn't be when it comes to the car dealer. life or death. And so this texter, who I believe is probably a car salesman, and if you're not, call in. I'll be glad to talk to you,

but I just don't think your comment is correct. You should always ask to see the Carfax Report. But if I'm buying a car and I was not in the business, and I was like you listening to the show, I would always go to

safercar.gov. www.safercar.gov. in and that's the only way I'm going to know for sure. But the car dealers should be telling you, and the car dealers should be prohibited by law from selling in the car, and the first place is a dangerous recall. Absolutely. One of the worst things about having these cars get sold is the first buyer doesn't know about it, and he trades the car in, the second buyer doesn't know about it, and he trades the car in three years later, third, fourth buyers. By the time a car has change hand three or four times, the manufacturers cannot find and locate the driver of the car

because it's too many transfers of ownership. He could have been in five different states you don't know. And this Kia driver, by the way, that I alluded to earlier in Tampa that was almost killed in this flaming inferno and this Kia Serrano, she had no idea the car had been recalled. And Kia said they tried to contact her, but they couldn't locate her. Now, we know statistically only 25% of drivers of cars with open recalls ever respond. Now, some of that might be driver responsibility, but a lot of it is a manufacturer unable to locate the driver, and a lot of it is the fact that the car got sold and nobody ever disclosed to the buyer that the car had a dangerous safety recall.

So, 877, 960, 9960, please call us. You know, in that interview, back to the Kia, you know, I really didn't like the way that interview went. You know, it was almost like as if they were dissecting that woman and you and I were standing in the kitchen and our heads were on fire because they were going after the wrong person here. So the responsibility, where does it lie? Let me tell you what, Pam Bondi, Rick Scott, all these people that we have not heard from, there has to be a law so that we can save some lives. 877-960-99-60, hear your opinion on this or anything else, for that matter, or text us, is 772-4976530. That call-in number again is 877. 960 9960. Now I'm going to change the subject again because we haven't said the word

Costco in a while. Now Costco auto buying program has been the subject of this show for two or three shows. We have a mystery shopping report coming up in the second half of the show or the I guess the fourth quarter of the show I should say more accurately. And we did shop another car dealership. It happens to be Pompano Ford. Ford dealership and Pompano member of the Costco Auto Buying Program. And we went in there as a Costco auto member

who is trying to buy a car on the Costco Auto Line program. And we'll report that. Now, we've had a lot of disruption here. We're disruptors this show. We're a big disruptors about buying and selling cars. We have a caller. Yeah, we have a caller.

Good morning, John. John's calling from West Palm Beach. Welcome to Earl Sterber on Cars. How can we help you. Good morning. I'm a Chevy technician and I'm from New York. I moved down from New York to Florida.

And it's strange to me that you don't have inspections in Florida. For number one, the emissions, number two, safety. I don't I just talk to me to believe that. Yeah, I don't think that's a good idea

to be honest with you. And I used to think it was a good idea because, and I think it's one of these cases where the politicians do what they think the voters want them to do. A lot of voters don't like the idea of having to, the inconvenience of having to go through and have their car checked because I think I know what you're going to say is a technician. When a car comes through for checking emissions, which is the purpose of the inspection, often you find safety items and things that are unsafe to drive the car with. and it's a good thing for traffic safety. So it's a politically correct thing.

The politicians say, I'm against auto inspections, and they get more of those. It's one of the things where the politicians are letting us down. They want to tell us what we want to hear. Rick, you have a comment. Yeah, back in the late 80s, we did have emissions inspections for a while, and then they claimed that we reached a time,

and that our air was clean enough that we no longer needed vehicle emissions testing in order to be safe. So I agree with Earl that I think that was a whole political game. But for a while, we did have emissions testing, and after that, then they switched us. And actually, at that time, you could have a voluntary safety inspection done on your vehicle, but there were no repercussions from it. If you drove in with bald tires, you could drive out with bald tires, and there were no issues whatsoever. Now, correct me if I'm wrong, sir, but I believe it's the rule in New York that when you go in for a safety inspection up there, if your tires and brakes and other safety items do not pass inspection, they don't allow you to register the car.

Am I correct on that? Well, you won't get an inspection sticker, but Florida allows people to drive around with both tires. unsafe cars and there's no way of stopping them they just go driving around yeah absolutely and and check engine lights on when no cut of the converter fluting here yep and we just allow it where there is the way of doing it but they just missed a boat you know this is Nancy Stewart whenever I moved here from Pittsburgh I was in awe that I didn't have to take my car for an inspection because that That was, you know, the rule in Pittsburgh.

So it was something to adjust to. Right, exactly. Well, John, thank you very much for the call. I think you're a new caller, and we'd really like to hear more from you. How did you hear about us, John? Are you a regular member of the True Oldie station, or did you find this some other way? I just turned on the radio station and was listening to you. I think you can do a great job.

Well, thank you. We're here every Saturday from 8 to 10. Love to hear from you again. We'd love to hear from people in the business, like you said, you're a technician in New York, so we'd love to hear some questions on maintenance and repairs or some suggestions, more likely from you, because you are a professional, so please call next Saturday. Okay. Thank you, Randy.

Thank you very much. Give us a call again. 877-960-960, or you can text us at 772-49-30. I don't know whether you notice or not, but Linda has. asked about tires and she's asking about manufacturers recommendations and how much air you ought I think it's a little misprint here how much air you need in your tires and what what the process is the following the other manufacturer and the tire manufacturer each have different tire recommendations Rick a comment

on that way yeah as a matter of fact I was just sending a message to lend on that there's two places where you'll find a recommendation for your tire pressures. One is going to be on a sticker, usually on the driver's side door jam of your car, and the other one is going to be on the sidewall of the tire. The manufacturer puts the sticker on the car, and that level is the absolute lowest tire pressure that you should run in that tire. On that car, you should never run tire pressures lower than that level. Now, the number on the sidewall of the tire, is usually quite a bit higher. Most cars will have a recommendation on the sticker

of between 30 to 35 pounds and on the tire it can be anywhere from 35 to up to as high as 50 on some and I've even seen higher on performance cars. The best thing is to make sure you're somewhere in that range between what the sticker recommends and what the tire recommends. I like to run the higher pressure that the tire says is safe to run. because I get better fuel economy, and the tires wear better. Running it down where the manufacturer recommends may only be a few pounds lower, but sometimes you'll get just a little bit more comfortable ride.

Rick, I've got a question. If you run the tire pressure at the tire manufacturer's recommendation all the way to the higher part of the range, or what if you put five more pounds in that, what's going to happen? You're not going to have a problem, really, because there's always a safety margin. If they recommend 35 pounds and you're running your tires at 40, you're going to be just fine. And you'll probably get better gas mileage. You'll have a rougher ride.

You will see a small improvement in your fuel economy. You will have maybe a little rougher ride, but, of course, in South Florida with our roads well. Okay, if it's overinflated, then will you ever get uneven tire where will the tire bulge? where you might get uneven tire wear. If you run excessively high pressures, it will start to wear the center of the tire. Okay. Because it'll actually make the tire kind of become rounder on the bottom

instead of a flat surface patch riding on the ground. Here's a crazy question. That's just the way my mind works. Well, what would happen if you put as much air as you could? In other words, you just forced as much air in the tires you could. Will the tire ever explode or would it come off? wheel or what would happen there's a there are many cases of tires being extremely overinflated where they literally explode while you're putting air into them okay but the biggest issue that you would

find is just shortly after you started driving your car you would hit a pothole or a bump at the wrong point and that tire could violently explode at that point which you're now driving your car along at 50 60 miles an hour when that tire suddenly lets loose not to mention it would increase the temperature in the tire by running too much air. Okay, so we need to clarify, because we've opened up Pandora's box here. We've told our listeners that it's okay to run over the maximum level that the tire might be a tiny, tiny amount. Well, we need to be a little more specific.

Well, then I would give this then, and this is my official opinion. Okay. Never exceed the number that is on the sidewall of the tire. But just five minutes ago, you said five pounds was okay. You could technically be safe with that, but that's going to be your choice. Okay. I mean, people exceed the speed limit. People smoke cigarettes.

People drink alcohol. We do all kinds of things that are not generally considered safe. Yeah. But we do them. I think we need to Google that. Yeah. I think we need to find out. And there should be testing on this.

I'm sure the tire, I'm saying I'm sure, I'm not really sure, but the testing, the tire manufacturers ought to have data on this. So let's do a little research because I, for one, would never go over the tire recommendations, inflation. But because I think about tires exploding, and some people don't think about tires exploding. So if you went five pounds over, probably is okay but why should we deal

and probably we'll research that and we'll get back I have one more question in regards to that topic I don't trust gas stations Rick how do you feel about public pressure gauges at the gas station are they accurate I don't think so get your own tire pressure gauge use that air pump at the gas station pump it up till it says it's a little high and then use your own gauge to

check it and reduce the pressure back down until it's at where the tire says to be. Sounds good. But get a good, high-quality pressure gauge. Right here, Earl Stewart on cars. So give us a call. What are your thoughts? 877-960-99-60, or you can text us at 772-497-6-5-30.

I hope we answered your question, Linda. If we didn't, send us another text. We're going to go to Susan. She's been very patient. From West Palm Beach. Welcome to the show. Hi. I have a question.

Maybe you can help me out. Okay. All righty. The question is, I bought this car and I actually bought it from you. Well, thank you very much. Susan, I think you've got your radio playing in the background, and that probably creates some difficulty. Could you turn your radio off, then you'll be able to hear us better

and we'll be able to hear you better. Again, I bought a car and I bought it from you. And the question is, the air conditioning is broke on it. And I want to trade it in because it's too much money to fix it. Okay. So is it better for me to trade it in or try to sell it to somebody else like a mechanic? Well, I think your instinct is right. When you have an expensive repair, body repair, or mechanical repair,

and you're thinking about trading the car in, you're better off to not do the repair and trade it in. The person to whom you traded in, the car dealership, can repair the air conditioning for a lot less than they would charge you if you had them do the work. So you come in, they say your air conditioning doesn't work.

They say, I know. That's one of the reasons why I want to trade the car in. They'll take into account that when they give you an appraisal on the car, and what they take it to account is what it's going to cost them to repair the air conditioner. So you actually have to save yourself a few hundred bucks by doing that. Okay. Again, so it's better to trade it in to maybe go and try to sell the car outright to maybe a mechanic or somebody. Well, you could do that too.

I mean, a mechanic will be able to repair the car for less than you will also. The point is, there's the retail and the wholesale cost of air conditioning and repair. A mechanic can assume that cost is wholesale, but if you're going to fix it yourself, you're going to have to pay retail. So we don't want you to pay retail and then have to trade the car in because you've just given the dealership, you're trading it into the profit. If you brought it to me, because of my dealership, and he said, fix my air conditioner, I charge your retail. And then you'd say, okay, now I'm going to trade the car in. I'd say, thank you very much. Now I don't have to worry about fixing the air conditioner because I already fixed it, and I made a profit.

So I don't want to do that to you. I want you to have the advantage of the air conditioner at the lower cost. Right. I understand, but I guess you misunderstood. My question was, will I get a better deal if I trade it in or if I sell it to a mechanic without being repaired, is my question. Which way will I get some better amount of money? I understand now. Yeah, what you should do is you should actually shop your trade-in.

You can check and see what the mechanic would pay you for the car, and then you can find out what the dealer would pay you for the car. And I would go to a third source. What make car do you have at Toyota? No, I have a 2010 Honda Civic. Okay, I'd go to a Honda deal. I'd go to Edmores Honda or Bremen Honda, and I would go to the used car department,

and I'd speak to the used car manager, and I would say to the used car manager, I want to sell my car. What would you pay me for my car? And that way, you've got the mechanics price, what he would buy the car for. You've got the dealership's price, what he would trade the car in for, and then you've got Brehman or Ed Morris Honda's price. Is it what they would buy the car for? And then you simply sell your car to the person that gives you the highest price. One caveat, you've got to remember that when you trade a car in, you're not paying sales tax on the value of the trade-in. So if you have a $10,000 trade-in value, 6% of that is $600.

So you want to be sure that the person that's buying the car from you will give you $600 more, at least $600 more than the dealership you're trading it into. Okay, that's good advice. Thank you so much. So that's what I'll do. I'll check the three sources and see where I get. get the best deal and I hope it's from you. Well, I hope so too soon. Thank you.

Great call. Thank you. Hey, call on again next week. I love to hear from you. We love to hear from the ladies. Thank you for the phone call. Spread the word. Give us a call toll free at 877-960 or you can text us at 772-4976530.

Before we go to our next caller, Melissa wants to know how she knows her Kia has been recalled. We've talked about this many times, but I'll let Earl answer that, and he will give you the website you need to go to. Yes, the National Highway Traffic Safety Association website. It's one of the most reliable sources, and it's www.safercar.gov, GOV, www.s.S-F-E-R-C-A-R-G-O-V. safercar.gov, put the VIN number in. It'll be a place for it. And you'll find out all the recalls. It'll also tell you if the recalls have been performed or not performed, and it will also tell you if the recall is outstanding, and there's no part available. That's the most depressing message you can find out. You've got an unsafe car, and there's nothing you can do about it. Yeah, safercar.gov. Remember that.

The nice part is that even with this Takata situation, the number of cars that there are no parts available for is dropping every day. Folks, if you checked your car even just a few months ago and you saw no part available, check it again because those parts are becoming available more and more every day. Keep checking at least once every couple days until you get your car taken care of it. I cannot stress how dangerous that Takata situation is, and if you have a car that's under it, you really need to do everything you can to get it, taking care of, get it fixed. And ladies and gentlemen, I can't stress to you enough Consumer Report. I keep talking about the April 2018 issue, and they talk about recalls, safety updates, and so much more. So here you go.

Consumer Report. pick up a copy, it could save your life, and it could save you a whole lot of money. 877960, or you can text us at 772-497-6530. We're going to go to Bob, who's been holding. Bob's calling from Lake Park. Good morning, Bob. Yes, good morning. How's everyone today?

We're great. Great. I just wanted to talk a little bit about, you were talking about diet pressure, and you've got to be careful on what type of information you put out there, but the sticker that's inside the car door is going to tell you what pressure that tire should be when it's pulled. So in the morning, before you drive the car, a lot of cars now will have, you know, computers in there it'll tell you exactly what the tire pressure is in each tire. And that's where you should be at when you start the day.

And as you drive the car during the day, the pressure in that tire is going to go up. It's going to expand from the heat. So that's basically the simplest way to do it. And a lot of times you don't even need a tire gauge anymore because you have the computer on the car, and you have the sensors in the tires that will pretty much tell you exactly where you're starting out at with each tire in the morning.

when they're cold. Good advice, Bob. I appreciate the call. Are you a professional? You a technician? I'm a retired box pro, well, you sound like you know your stuff about tires. That's very good advice.

It's important to know when you measure your tire pressure, is it cold or hot? And as you say, the accurate measure should be the cold pressure. Absolutely. Great advice. In the morning, when you get up, you know, The car's been sitting all night, and the cars, tires are cold, and that's where you want to start the day at.

And like I said before, you can buy a tire gauge, but nowadays, most of the cars all have fences in the tires, and they'll pretty much give you an accurate reading or where you're starting the day out, and then you can adjust it accordingly. But you just have to be aware as you drive the car that you're going to get expansion in that tire, and that air pressure is going to go up.

I wanted to ask you a question, or when is Tyler going to come out with the Super? It's in the works right now. It's so exciting. Summer of 2019. Summer of 2019. They revealed it at the Toyota meeting last month. Yeah, Stu was in Texas at the new car dealer meeting,

and it's a really exciting car. I can't tell you how many hundreds of people, thousands have asked me, when are they going to bring the Super back? So we finally got it back, and it's better than ever, of course. It's a modern super sports car. Yeah, but, hey, Earl?

Yeah, I'm really excited about taking a look at it. And I was, nowadays talking about at the beginning of 2019 or when during the year, is that going to be a big? Next summer. It'll be in showrooms. Next summer, it's going to be a twin turbo inline 6, 380-something horsepower. Oh, my goodness. My heart be still.

Yes. Earl, what's your real feeling on it? Because it's going to have a BMW engine in it. Doesn't make any difference to me. I love cooperation between the manufacturers. Okay, well, I'll look forward to that, and I enjoy your show and good work, and have a great weekend. Thanks, Bob, same to you. Thank you.

Stay tuned for that mystery shopping report. It's going to be a doozy. You've got a bunch of texts. Mark is back, and Mark, how are you? Welcome back. Hey, Mark. Yeah, talking about tires, your previous caller said what I was about to say. Yes, the tires do heat up on our Florida roads after we've been driving,

compared to early in the morning. Now, like the pressure on the tire sidewall, which in my case, it's 50. I usually keep my tires at 50 cold. And, yeah, I might have 54 when I get home from work, but I would think that a little bit like that's not going to be hazardous. No, I wouldn't know. So we're going to find out about that.

There's got to be a red line on a tire. I wouldn't want to find out the hard way. No. Tires for 17-inch rims are expensive. Yeah, exactly. I can imagine. And as far as keeping a tire gates, yes, I'd still keep one, because you never know these computers aren't always accurate.

I have a Toyota Prius that tells me how much fuel economy I'm getting. And I compare it when I buy gas for that car. but because it's not, it doesn't come out the same. Usually, I, you know, I get lower fuel economy when I do the math versus looking at the computer. I got you. Oh, you can't count on those to be accurate. Now, another thing I've noticed, you know, when I've used the ethanol-free gas in the Prius,

it makes a little different. My Prius is the 10, but I still have my Monster 5, which is the 2006. I bought brand new. Wow. Now, that one makes a huge difference if I use ethanol-free gas, and that's all, I've used all these years. I got you. I don't even waste my time putting ordinary gas in it because, you know, I know I'm going to use more in gas and end up spending more for gas in the long run. Yeah.

Now, typically, I would say I save a dollar every 20 miles. Wow. By using non-ethanol. You're listening to a professional, folks. This is Mark, and he's a professional driver, and he knows what he's talking about. You said there was an app that shows you all the locations of the ethanol, or the stations where you get ethanol-free gas. Yeah, there's an app on there.

I can't look it up right now because I'm driving. Okay, we'll check that out, and we'll broadcast that, because you're certainly getting some amazing results. Whenever I get to where I'm going, I'll send you. copy of it, and then you can tell people what it is next week. Great. Thanks, Mark. Appreciate it. Drive safely. Thanks for being part of the show, Mark. We loved hearing from you, and we are looking forward to hearing from you next week. We're going to go straight to Paul, who's calling

from Jupiter. Welcome to the show, Paul. Hi, good morning, everyone. Good morning. honestly I think that the two previous callers stole my thunder I was bringing up the subject about checking tire pressure when the cars are called but I did want to stay on the line and stay on hold to say good morning and thank you for your show I listen to it every week well I appreciate that very much Paul I'm glad you called too I know we have thousands of people out there listening who don't call in but it's always exciting when someone calls in we sometimes sit here and wonder you know who's listening We actually had one show years ago where the radio station broke, and there was no signal. And we sat here like fools.

For two hours. Right. So it's always reassuring. You were all dressed up in nowhere to go. Exactly, yes. The affirmation is good. Exactly. So, Paul, thank you so much.

We've even been in the car and did the show. Really, really? We have a lot of memories. And again, I enjoy listening to the show. week. Thank you so much. It means a whole lot to all of us. Okay, we're going to go to Frank. The lines are just on fire. Frank is calling from Jupiter Farms. You said, Stu? I think so. Yep, I'm still here. Okay. Okay, Frank. How you doing? Good morning. It's always a pleasure listening to your show. Thank you. Thank you.

And I had a little comment. I was going to talk about the tires, but I will interject the one thing. Back in the 60s when I was working at a shell gas station, pumping gas, and then doing oil changes, two nuts. The first time you over and plate a tire and it blows up on you, it's an experience you don't forget. Oh, wow. But you're here and you're talking about it, so you must have survived the blast. Yeah, yeah, it's a real bang. But the other thing I was going to comment on it was just this week, my daughter has, I believe, a Honda. sonata or so I don't know what she's got

some sort of Hyundai that she had to go in for the first free oil change it was bulk certified use 2,000 miles and while we were getting it written up he goes oh there's a recall oh there's another recall oh here's a three recalls and none that she

ever was made aware of somehow or another the one was important enough that if the engine wouldn't start because the transmission doesn't know it's in part even though it's says it's in park. But, you know, you've got to get a tow back in, so it was glad that they fixed that.

But, again, with airbag, you helped my family a lot with their Hondas, and they had a a bunch of a few months ago. But in any event, it's always good to hear what you guys do. Frank, did your daughter buy the car used or knew the Hyundai Sorrento? Did she buy it used? He bought it used at that dealership, that dealership on Okechobee. I think it's one of your more favorite dealers. Yeah, Naples.

Yeah. That's our point exactly that they do not disclose on used car sales the fact that there are recalls. And your daughter is a case in point. And thank Heaven she found out about him. And I'm sure she had them fixed. But there's no law saying that you even have to disclose a recall, much less there should be a law saying it's illegal to sell it.

So I'm glad your daughter's okay. And thank you very much for the call. That's important information. Yeah, and I hope to go back and see that car you're talking about, the Kia catching on fire still on Facebook. Hopefully it is. Yeah, it's all over YouTube. Yeah, it's, it was very dramatic. I mean, I hate to see, it must have just absolutely terrified the young woman, but in a way, the fact that it was captured on video is finally getting some attention.

And I hope it goes viral. We've done our best to get it on Facebook and try to get it to go viral. But that's the only way you get politicians' attention today. Enough people get excited about something, and then suddenly the politicians decide to do something about it. Hashtag Burning Kia. Here you go. Or pound.

Burning Kia, if you did it, or pound. Anyway. But anyway, you're costing you money. I've got to go sell some leachies, so. Thanks, right. I'm glad you're all safe, and thanks so much for calling the show. We appreciate your dedication. We're going to go straight to Gary, who is calling from Lake Park.

Welcome to the show, Gary. What can we do for you? Thank you. Thank you. Your show is very informative. Thank you. We have a Miser CX-7 that we've brought to North Palm Beach, Miser, and it had three recalls, and they brought that vehicle in, six all three recalls,

and there was no arguments, no garbage one with it, didn't try to sell us anything. Great. So I'd like to do kudos to those. them. Well, thank you. That's North Bond Beach Mazda. Cudos for professionally treating Gary and calling the attention to the recalls, taking care of them. That's the way

it ought to be done. So you folks out there in the market for a Mazda, keep in mind, North Bond Beach Mazda. And I have another thing about tire pressure. The tire pressure on the side of the tire, that is the maximum

tire pressure. Yes. Yep. The tire pressure on the door is what you should be doing for that car and that's the minimum the sticker on the door jam that's the minimum amount that you want to have in those tires always have that amount or higher okay but i noticed that it says on the tire a maximum tire pressure so i wouldn't be going over that right that's a good point i um you know i i didn't realize it said maximum uh so that so that's good information. So we don't want to go above that. I still want to do some research. I think there's two reasons that could be maximum. One would be the fact that if you go above that

level, then you'll get uneven tire work because the center of your tire will wear more. But the worst thing that happened is we talked to a gentleman earlier, Gary, who actually had a tire blow up in a gas station when he was playing the tires up. So we need to get some specifics. I appreciate the call, and the reminder, and I learned something from your call. So I appreciate it very much. Okay. Thank you very much. Have a great day. Thank you. Thank you for listening. Gosh, there's so many tips that you can follow so many to check your tire pressure, to keep yourself safe, and others on the road. And it's a big topic. Inflation is extremely important for so many reasons. Give us a call toll free at 877960 or you can text us at 772-497-60. We're going to go to Dennis

who's been holding and Dennis is calling from Lake Worth. Good morning, Dennis. Hey Dennis. You're still there? Yes, sir. I'm here. Well, what, how can we help you this morning? Good morning. I have a comment about the car inspections. I'm going to go back in time and I'm sure, Earl, you're, you're remember these days, when I first moved to Florida in 1974, you had to go to an inspection station, a county inspection station, they would check your brakes, see if your brake lights work, your turn signals worked, your headlight works, they inspect your tires, at a place you had to accelerate your car and stop, and they would see if your brakes worked, and you got a little sticker that you had to have in your windshield, and every year you had to get that inspection.

Now, you know, my wife and I frequently comment about this when we're riding around in a car, you see cars with smashed out taillights, smashed out headlights, brake lights where one works, headlight, one works. We came out of a store while back. The car next to me had tires that literally looked like racing slicks. And, you know, it seems like you see more and more of these cars, which to me are not safe when people's, you know, lights don't work, turn signals don't work, tires are bald.

Somehow that seems to be what would be a contributing factor to accidents. And it seems like not a good situation. continues to get worse. Dennis, I couldn't agree with you more. And I think it's, as I said before, they were so unpopular because people don't like the inconvenience to have to take the time. And they catch the people with the taillights out, the slick tires, and other important things. But they also have people that have later model cars that do take care of their cars, and they have to get the inspection sticker to and take the time. So it's controversial. It reminds me a little bit about the stoplight cams.

are the red light camps, you know, where you have to catch people run the stop signs. Huge controversy about that. One side says it's saving lives. The other side says it's not right. It's evasion of my privacy. So the politicians sit back and they put their finger up in the air and they measure which way the wind's blowing and that's the way they go with it. And if we're to get a groundswell asking to get inspections back

and the public got behind it, we'd get inspections back, but I don't think that's going to happen. It should be, and I agree with you, Dennis. I agree. I think maybe people don't realize all these accidents and things affect everybody's insurance rates and everything else, you know. I'm sure you're right, but I just go back to the days when we had them,

and I thought that was a very, very safe, help promote safety. Saving lives. It's interesting to see these, you know, people driving around, and they've got their side view mirrors taped up, and their bumper is also taped up, whether they use electrical tape or the silver tape. It's just you wonder when the last time they were stopped by a state trooper and ticketed for being on the road unsafe.

The one that gets me is when they've got one of their headlights are out, so they're driving around with the high beams on, blinding everybody because they've got a headlight out. You know, fit people, fix the red light. No doubt about it. Yeah, how do they get away with it? That's what I wonder. It doesn't seem like they ever get stopped by.

I would think a regular policeman could stop somebody if their taillights smashed out because not only do they not work, you see the lights are completely gone. And the front quarter panel or back quarter panel or wherever these lights are is gone from the car. And, you know, they must have been driving around that way for a long time, but they're still on the road doing it. Exactly. It certainly is a distraction.

Thank you so much for the call. Anyway, enjoy your show. Just wanted to call and put it in my two cents worse. We're so happy that you did. Stay tuned for that mystery shopping report. Don't go anywhere. We are going to go to Tom. He's calling from Jupiter.

Good morning, Tom. Good morning. How are you? I'm doing just fine. Thank you very much. I'm calling in a reference with the tire pressure. Okay. And the tires everybody's talking about and such.

And I did some research years ago. And as, of course, the vehicle manufacturer is going to give you the minimum tire pressure when it's cold. And, of course, the tire manufacturer gives you the maximum tire pressure in the tire when it's cold. They do that because of weight. When you add weight to the vehicle, as you all know, you can compress air. and when you add weight to the vehicle you need to add air to that tire

so it doesn't so you get the full path of the tire itself on the ground because it's as we all know when you add weight to a car it compresses the air in the tire

and it's Almost like the tire is low on pressure, so it starts wearing on the outside of the tires. Good point. Yep. That's exactly correct. So when you, it's just like when you're a truck and you put a trailer on your truck, you're adding weight to that vehicle. So the engineers have come up of the maximum tire pressure you can put on that tire to keep it. safe. Because as we all know, the stuff that I have read, it's actually worse to have a tire with

less tire pressure because it heats up quicker and that's where it goes boom when you're driving down the road. Yeah, we're out faster too, sure. Yep. Oh yeah. Most definitely. But that's the reason behind when the engineers construct or manufacture tire. and such, that maximum tire pressure that's on the sidewall of the tire, it's basically saying, yes, you can go up to this maximum tire pressure because

of your adding weight to the vehicle. Oh, good point. Good point, Tom. Listen, thanks very much. That's good information. I think we really helped a lot of people out there on their tire pressure, something people don't normally think about. So thanks

very much for the call and the information. We really appreciate it. You betcha. Have a great day. Thank you for listening. I have a question about the valves. It's really important to maintain them, the cars that do have the valves on them, correct?

And how do you maintain them? Are you talking about tire valves? The tire valves? There's really no maintenance on them. For cars that have tire pressure sensors built on the tire valves, that's internal in the wheel. and they're generally good I'm going to say

8 to 10 years Usually it's the lifespan on them Maybe more They're made a rubber And they I thought tended to deteriorate Now that's the old tire valve stems Yeah they

Every car nowadays has Metal valve stems With the tire pressure sensor That was a government requirement From I believe Somewhere around 2008 So pretty much every car now has those. The older cars just still have the rubber valve stems.

When you get your tires replaced, they should be putting new valve stems in it. I mean, they're very inexpensive. They're a dollar or two. So that's it for tire valve stems. And all the newest cars have a tire pressure sensors. We've covered tires pretty well. We definitely have, I think that we have about 20 minutes left. Would you like to discuss the mystery shopping report?

I just, I've got, I'll do that in a minute. Okay. But I am amazed. Of all the subjects that we've talked about, just everybody got excited about the tires. Well, that's where the rubber meets the road. Exactly, exactly. I mean, we got.

Take a bow. Thank you very much. I'm not on the live video, but I'm bowing right now. This is interesting to me. I want to read this text. It says, Earl, your efforts to get to cut airbags off the road have been heard in the country of Malaysia. The Associated Press

reports today that Malaysia will now penalize owners who don't replace Takot Airbags. Just like dangerous Takot Airbags, I am a 2016 Prius owner that Toyota refuses to correct my speedometer and navigation system to display

kilometers per hour when driving in Canada. Ken Asher and Ken called in several times. We tried to help him. We talked to Toyota. We did a whole lot of things and they just didn't treat him right isn't that amazing Malaysia is taking actions on the Takata airbags unbelievable but the United States of America who who cares right yeah unbelievable do I have any other important text you had some interesting text

oh here is Sandy Wood Sandy Wood is one of my best Facebook friends yeah and she said interesting Earl to be challenged legally when trying to give a woman a chance to bring in the being in the minority of sad. And she also says, yay to Nancy and yay to women moving up in the rank. So she's watching on live Facebook video. So our Facebook friends are picking that up. And that's very encouraging to know that we're being followed on. Yep. And we've got a comment or a subject from Melissa Barton, who's a good friend of ours. Fantastic. Thank you, Sandy. Do you have that in front of you? No way. I texted it to you. But it was a comment. Don't read it. It's on tire pressure.

Okay. Sorry, Melissa, you're too late. I think we answered her question earlier. Yeah, let's get into the Costco issue because we have the Costco shopping report, which is the mystery shop of Papineau Ford. And we didn't even get a chance to talk about our mystery shopping reports is something that makes this show totally unique, I think much more interesting than the average radio talk show, because we do every week a live, unexpregated,

mystery shop, secret shopper goes into a car dealership somewhere in South Florida, pretends to buy or lease a car, and we report it candidly names, salespeople of the dealership, of the managers involved, we tell exactly what happens. So if you're new to the show, you're going to enjoy this, and if you're not new to the show, you enjoyed it too. Our current tack now is on Costco. Costco is one of the two good sources for buying a car without being ripped off by a car dealer. The other is truecar.com. Truecar.com does something that I wish Costco would do. Truecar.com does not allow car dealers who were true car certified dealers to add dealer fees or other charges that are not government fees or to charge dealer installed accessories over and above the true car price. Costco allows their car dealers to add this. And we're having a dialogue with Costco right now. We're talking with the Costco parent company.

We're talking with the Affinity Development Corporation of San Diego that is also called the Costco Auto Buying Program. And we're going to have a meeting, a face-to-face meeting. A sit. A sit-down in June with the Costco folks. so we were also temporarily suspended as Costco dealers and because we had posted a Costco price sheet which we found out was not right it was a violation of the Costco dealer agreement so we took that down so Costco now has reinstated this is the word I was searching for so this mystery shopping report now is a Pompano for continuing to focus on the Costco program and we still

say it's one of the best ways to get a great low price new car but as we've discussed over the last few weeks car buyers must be alert to the many pitfalls that are associated with program not so with the true car program although the true car program to be fair there are pitfalls too most these pitfalls have to do with the fact that the car dealers do not abide by the rules so far most of the mystery shops we've done have revealed that the dealers are following the program our Costco program but we feel the program doesn't do enough to prevent dealers from freely using some of their most insidious tactics charging surprise dealer fees surprise surprise surprise surprise at the last minute and adding dealer installed

equipment. Now, these dealer-installed options equipment are way overpriced. They have negligible cost to the dealers. Typical dealer-installed equipment would be like for $1,000, and it might cost a dealer $200 or $300. So it's a huge markup. If you're going to put these on the car, okay, I don't like it, but you're the dealer, put them on the car. If you're going to put a dealer fee, you can charge that to the car too. But when you put the cost of the price, include those in the Costco price don't add it after the fact we also discuss how many if not most Costco members sometimes do not follow the rules of the problem we have found in our experience as a Costco dealer for many years that we

have far more people who are Costco members who come into a Costco certified dealership and said I'm a Costco member what's my price they don't go through the rigmarole the procedure of going online with a Costco website and going to the procedures filling out the information etc. learning how to navigate when you buy a car on the Costco program. I'd say the ratio is about one and three. About two out of three do not do it but one out of three do it. Despite these problems, Costco members generally have a better time buying a car than most. They get a good price, but maybe not as good as it should be.

That's why I've confidently endorsed the Costco program over the years. We're putting the Costco endorsement on hold while we have these discussions. And I am confident because I've said this before I've said it again. Costco is one of my most, well, it is my favorite company retail. and Nancy and I shopped there we shop there online we shop there personally it's just an amazing company it is the work needs to be on the Costco

auto buying program however it needs to get better the Costco brand is so respected and admired that its name deserves a process that is representative of the member experience at a Costco warehouse which is what I was just talking about it should not be associated

with surprise fees or overcharging for worthless unwanted accessories. Small but significant changes to the program would make a world difference. This week we searched for a local authorized Costco dealer, but we had a hard time finding one. Of the manufacturers we haven't shopped yet, all were out of the county. So we settled on the closest one, Pompano Ford and Pompano Beach, Florida. Now, Costco, if you're listening, we need more Costco certified dealers in Pomp Beach County. and uh we got a list of recommended dealers you should approach exactly so we need honda dealers

we need four dealers we need general motors dealers uh there aren't any in pompeach county we had to go to we had to go to broward county we had to go to pompano to find a Costco program so do your members of service and sign up more certified dealers we went online to the Costco Auto program website and submitted a request on a new 2018 Ford Focus S. We received a flurry of emails within a few minutes. The first was the official confirmation from Costco. The rest were emails from various managers and salespeople from Papano Ford. The phone we used also began to ring nonstop as a dealership tried to make contact very aggressive. Rather than making an appointment we

We send Agent X right on down to Bompano Ford, confirmation email in hand. This is the way the procedure is supposed to be. The protocol, so I say two out of three Costco members don't do this, but we're going to be one out of three. We had the certification printed out. We asked the mystery shopper not to mention Costco until a salesman had gotten the keys for a test drive. Here's a report, speaking in the first person. is if I were the shopper.

I found Pompano 4 on U.S. 1 on Pompano Beach early in the afternoon. Place was small but clean and modern looking. It looked like they were building a parking garage and they needed one. There weren't many cars on the lot. I looked around, noticed most were used or demos. I tried to get the attention of the people I could see inside, but no one came out to say hi. I went into the show and asked the receptionist to get someone for me.

She paged over the loudspeaker for an available cell. salesperson, Michael walked over to Green Main. We named names, Michael. Michael was friendly and made some small talk. He was also on the list of Costco representatives printed on my official confirmation email from Costco. I didn't mention this at the time. I told him I had looked around for a lot of new focus but didn't see much. He explained that most of their inventory was over at the auto mall. I was confused and asked if I was at the right place. He said I was, but they'd moved their inventory about four miles away. He explained further, and I assume that it may have to do with the construction of the garage. Michael said he could give me a hand on a demo for the focus. He had there on the lot. I said, I had my heart set on the new one. He suggested that we drive it anyway.

We could take it over to the auto mall and see the new one too. He said he would give me a great deal on either one. I agreed, and we headed it over to the auto mall. The auto mall was a dilapidated old mall that appeared to be pretty much abandoned, save for a J.C. Penny, which will probably be soon abandoned. Michael drove us to where the focuses were parked. Is it focuses or foci? Fossi. Fossi.

We got out and looked around. We were able to find an S model. And Michael asked if I would be willing to upgrade to an S-E model. I asked him to explain the difference. Between the two, he did, and I agreed to take the SE. We landed on one with an MSRP of $21,120. As Michael opened the door, I told him I was a Costco member, sprung it on, and unfolded my confirmation email.

He said, okay, they made a phone call to the dealership. Remember, we were four miles away called the dealership we originally came into on the cell phone. I heard him tell the receptionist to make sure he was placed as lead on Costco. So apparently they have a system, which is nothing wrong with this. In fact, it's probably a good idea. Costco member must have a Costco representative. And when the Costco representative is selling the car, it has to be known that he's selling the car to a Costco member.

That's fine. Because a Costco price is supposed to be the lowest price that the Costco dealer will sell a car to anyone for. I think he was trying to get credit for the sale. I think he was, yeah. I think he was. I think he was trying to. The thought occurred to me, he may also get a little kicker

because I think car salespeople are all peeled on commission. Typical commission is 25% of the profit. So car salesmen, therefore, always try to raise the price of the car as high as they can because they get 25% of that increase of the profit margin. So in the Costco case, because the price of Costco is low, the commission would be low and they don't want car salespeople a righteous dealer doesn't want a car salesperson to be motivated to cheat the Costco customer and not really give them the Costco price so they problem i'm assuming the best for pop 104 that they want to know

that the Costco salesperson's selling a Costco member so he gives a little bit extra help in his commission that's wishful thinking i don't know that but let's give them the benefit of the doubt when I sat at Michael's messy desk I watched as he took phone calls from customers rifle through papers looking for something he asked me if I liked the car and I said I did and that I wanted to see my Costco price

he showed me the computer screen I saw a list of models from the discounts below invoice for each I saw the 2018 forward focus in his discount $900 below invoice Now, the computer screen doesn't have the Costco price sheet. The Costco price sheet is something that typically is printed out. I suppose it could be on the computer screen,

but this isn't what we've seen in the past and not the way we do business. Michael said I would also get a $4,000 Ford rebate. That's good. On a piece of letterhead paper, he started handwriting figures. MSRP 21120, Costco, 193. 330, D fee, which I think means dealer fee, $7999. So there is the ugly head rising. The dealer fee always raises its ugly head.

$7.99, boom. Now, Kuska members that know about this has not been explained, has not been disclosed except in this manner. And who knows what a D fee is, right? We do. D fee. Further on, $1,257 tax. etc after rebate my out-the-door price was $17,786 I took a sheet and asked him what the invoice price was he said it was 20,320 okay remember Costco prices from my discount below

invoice so we want to know what the invoice price was Costco member email says see the invoice I asked him if I could see a copy he said he couldn't because his boss was in a meeting I told him that Costco said, I should see the invoice, so I could see how much I saved. I pointed out to him on the Costco confirmation email. He said he couldn't do it. What are you going to do? I then asked to see the Costco member-only price sheet and said I would also need a buyer's order for my credit union.

The man rolled his eyes. I mean, now I don't think he's been friendly anymore. Don't you hate it when people roll their eyes? I hate it when they roll their eyes. I hate it. Nancy really hates it. I mean, I really, really hate it. She hates it worse than losing her tire pressure gauge.

I'm coming over this desk at you. I had the distinct sense. I had the distinct sense that he was tired of dealing with me. Perhaps maybe a low profit. Oh, yeah, a low profit Costco deal. That's what it was. I alluded to that earlier. They probably help him, but not as much as he would be helped

if he were to really lay the shopper away, which is what most car dealerships do. That's the reason the Costco program really is a good thing. Even with its defects, even with its defects, it's better than buying a car than the old-fashioned way. He made photocopies of two documents and filled them both out. One was a buyer's order for him. The other was what appeared to be the official Costco Auto Program form.

But it was for used cars. He didn't have the form for new cars. The buyer's order's figures matched what he had written on the letterhead. I told him I needed something more official for my credit union. He couldn't do it. Boss was in the meeting. I can't print it. Boss in the meeting.

The Costco sheet was a photocopy of a photocopy of a photocopy of an old form that belonged to another Costco member back in 2015. It's hard to believe it, right. We have a picture of it. We have evidence. Yeah. On it, Michael had written some figures. that didn't make much sense.

He wrote down 19,330 for the lowest posted price. He wrote down the amount of the discount of MSRP 1790. Then he wrote the effective price of 15 330 after rebate. He said, I was all set. Sure was. Anyway, he was all set. I'm all confused. I don't know what's going on.

Now, most of this is just Bompano Ford is in a state of confusion. and that's not the reason we do the mystery shops. That's Pompinot's problem. I have some sympathy for him. I do, and I hope the owner of Pompinot Ford, whoever he may be, is listening to this, goes, you need to get things straightened out here. Construction makes it tough. Pull yourselves together.

Yeah, the purpose of this shop is for the Costco auto buying program to help the Costco folks better understand what they need to do to improve their program. and the bottom line is very simply this. The Costco brand is sacred. It's an icon. It's a beacon that people go to for trust and transparency. To say the least. The Costco member price per car is one that they trust with their whole hearts.

They believe the Costco price. When car dealers add dealer fees to the Costco price, when they add dealer install accessories, to the Costco Prize, you're violating the sacred trust and the brand and the icon of the Costco image. So this is what we do these mystery shopping reports. We will send these mystery shopping reports to the Costco people. And as I said earlier in the show, Stu and I will be sitting down with the Costco folks head to head. They're flying in from the West Coast.

they're flying out to meet with us to see what we can do together to reach a mutual agreement to try to improve the Costco auto-buying program and that was the purpose of this report. Pompano Ford, you're on your own. You need to, you know, as Nancy says,

you need to pull yourself together. You may have been true to the Costco program. We just don't know because the boss was in the meeting. You couldn't get the price sheet. You couldn't get the invoice. You couldn't get any confirmation because the boss was in the meeting. We should try that sometime. Pull yourself together, Pop and aboard.

What a difference you're going to make. I know you don't want to hear it. They need a red phone. These people flying in to meet with you, what a difference you are going to make. Just to protect that image that Costco has, it's powerful. Don't ruin it. Ladies and gentlemen, I hope that you enjoy. our show. We certainly did. We enjoyed hearing from you. And I want to remind you that you are

here listening to the oldies, true oldies channel. And you tuned in Earl Stewart on Cars. You could do the same thing next week. And thanks for watching for live on Facebook. We had a lot of viewers today. Yeah, we did. Thank you very much. And I apologize to all the text I didn't get to because we had so many, but we will try to catch up next week. Absolutely. Have a great weekend, everyone. Peknoe. Fet no. Fet no.

Tuck. Go to me. Go. Go. Go. Let's come.