Earl Stewart on Cars - 07.14.2018 - Your Calls, Texts, and Mystery Shop of E-Z Pay Used Cars

Episode Date: July 14, 2018

Earl answers various caller questions and responds to incoming text messages. Agent X visits E-Z Pay Used Cars attempting to purchase a Takata Airbag recalled car. Earl Stewart is one of the most successful car dealers in the nation. This podcast gives you the benefit of his 40+ years as a car dealer and helps you turn the terror of buying, leasing, or servicing a car into a triumphant experience. Listen to the Earl Stewart on Cars radio program every Saturday morning live from 8am to 10 am eastern time, or online on http://www.streamearloncars.com. Call in with your questions during the live show toll free at [phone]. You can also send a text to Earl and his expert team during the live show at [phone]. We are now on Facebook Live every Saturday between 8am and 10am. Go to facebook.com/earloncars to also watch it live or to watch a replay in case you missed it. Uncover additional automotive tips and facts at http://www.earlstewartoncars.com and follow Earl's tweets @EarlonCars. Watch Earl's videos on www.youtube.com/earloncars. “Disclosure: Earl Stewart is a Toyota dealer and directly and indirectly competes with the subjects of the Mystery Shopping Reports. He honestly and accurately reports the experiences of the shoppers and does not influence their findings. As a matter of fact, based on the results of the many Mystery Shopping Reports he has conducted, there are more dealers on the Recommended Dealer List than on the Not Recommended List he maintains on www.GoodDealerBadDealerList.com”

Welcome to Earl Stewart on Cars with Earl and Nancy Stewart. Reach them with your questions at 877-960. Here's Earl and Nancy. Good morning, everybody. We're back. And we're pumped up. We love this show. My name is Earl.

I'm a recovering car dealer. And the name of this show is Earl Stewart on Cars or Earl on Cars. You can call me Earl. And we've got to get the sound off on the iPad in front of me that's streaming the video. I've got to get used to live video. We are actually been audio for so many years, but doing Earl Strow and Cars audio, say 10 or 11 years. A few months ago, we figured out how to do video.

So we have live Facebook video now, and we're streaming it, and it's really kind of exciting. What's the show all about? Remember, this is a true holdy channel, and it's all about 60s and 70s music, but we're not at all about. 60s and 70s music, we're about how not to get ripped off by your car dealer. That's right.

Put it in vernacular. I may offend some people out there, particularly if you're in the automobile business, retail. But we give you some tips on how to buy or lease a car if you want to maintain or repair your car without being taken advantage of. By independent garages, by car dealerships. I try to remind everybody when I say that that we're not out here. I'm a car dealer. In full transparency, I'm a car dealer.

I'm a toilet dealer. I've been a toilet dealer since 1975. I've been a car dealer since 1968. So, Tina, we know you're holding, but I've got to finish this introduction, if you wouldn't mind just a couple minutes. We've got to let the folks know who tune us in who we are because it's music.

I mean, people are going, They're listening to, you know, rock around the clock or whatever the, I guess that's even before 60s, isn't it? That's going back. They don't consider that oldies. They consider the antiquity. Bill Haley in the comments. Yeah, when they tune us in, they need to know, this is a talk show, live radio talk. We respond to your questions when you call in 800, 877, I'm sorry, 877-960, you can call us.

We have a caller holding right now. One of our favorite callers, Tina, and she's a regular caller. Great, great questions, comments, observations. And that's what they show thrives on, helping you. You might be contemplating buying a car, leasing, or maybe you're having some problems with your local car dealer and maintaining. You go into the service drive to get a little thing fixed. Next thing you know, you've got a bill for $1,000,

and you say, where does that come from? Lots of things happen that get people upset in car dealerships. And I always refer to the Gallup Annual Poll on Honesty and Ethics and Professions. And if you have any doubt about the fact that this show is a community service that's badly needed, it is truly something that can help the car buyers of the United States. Go to Google, Gallup, Poll, Honesty and Ethics and Professions. Gallup, Poll, G-A-L-U-P, Poll, P-O-L-L, Honesty and Ethics and Professions. Go there and look at the list.

They rank professions from the top, the best, all the way to the bottom. Don't wait yourself at the top time. Go all the way to the bottom and you'll see car dealers. And that's where they have been since 1975 when this poll first started. So that's why we're here. I'm in a studio here at the True Only Channel, 95.9, 106.9, and 960 a.m. with a team of experts. It isn't all about buying and leasing. I've got Rick Kearney, who is a certified diagnostic technician on my right, 20-plus years experience in this business.

I've got Nancy Stewart, my co-host. Good morning, everyone. And I've got Stu Stewart. He's my cyber guy. Son. Yeah, he's my son. He's like, oh, that's right, you are my friend. A.k.a. son.

But he's also my cyber guy, and he does the Instagram and the Snapchat and the Facebook and the Twitter and all that stuff. Because we truly communicate worldwide. It is exciting. We have folks from all of the United States and even the world. You can stream us anywhere in the world. Very exciting. So that's what we're all about. Now that you know who we are and what we're going to do and you have our telephone number, I think I'll tell the folks Thank you again for tuning in Earl Stewart on cars every Saturday morning We love your dedication

And you are a very important part of the show If you're hungry for something new, you found it right here Give us a call toll-free at 877-960 Or you can text us at 772-497-60. We're going to go to our first caller She is a regular caller, and she's always filled with a lot of information for us. Good morning, Tina. Good morning. How are y'all doing?

Hey, good morning. Good morning. I was just looking at Auto News, and Volkswagen got the smackets laid down on them. They lost their case in the pellet court, so it's not looking good for them. $10 billion fine, and the potential of having to buy back 500,000 vehicles over diesel date. Oof. Well, that's, I, just my comment is, this sounds kind of strange, but $10 billion is trump change to Volkswagen. They're huge. They're the largest auto-manu. What they need to do is they need to put some of those executives in the slammer. And they need to get the attention of all the auto manufacturers. Because Volkswagen, they're the biggest offender.

Nissan just got busted for lying about their emission control standards. only overseas. They weren't doing it in the United States. But a number of the other manufacturers, yes. Actually, you mentioned criminal charges. Criminal charges are pending. They're opening up a criminal file against the CEO. Say that again, TANN.

And if they're opening up a criminal file against the CEO, and they've also arrested, and they're getting ready to charge some of the employees to talk to your employees. So criminal charges are pending. That's good. That's good. That'll get their attention. I mean, what it tells me is that the manufacturers are worse than we thought.

And, you know, it's one thing to make a mistake. It's one thing to be sloppy. But when you premeditatedly lie to the customers and to the government, that's real, real serious stuff. I mean, it makes you think it's just the tip of the iceberg. or if they're lying about emissions, or what else are they lying about? Exactly, exactly. And, you know, consumer reports have never been a really big fan of Volkswagen anyway.

So I think people buy it for the prestige of the brand. I mean, they do have some really neat, very well-performing vehicle. But when you're living in an area where you depend upon having your car registration tied to, you know, your emissions check and you don't pass, you've got a brand new car or a car that's two or three years old, that's a huge deal. That's a real problem for the consumer. Exactly. And the lie was not just about we have clean emission cars.

They actually had a diabolical plot where they designed a electronic bypass sort of a thing that would trick the emission testers by actually blowing clean emissions when the diagnostic equipment was hooked up in the car. It was very clever. It was a very interestingly brilliant way to lie, cheat, and steal, and they got caught. So I was shocked. I'm not normally shocked. I've never been a big fan of the auto manufacturers.

But when Volkswagen got caught doing that and then subsequent manufacturers got caught, I thought, how diabolical and what other lies have they twisted on the buying public? And the dealers, too. Most of the dealers didn't know this was going on. I don't think any of the car dealers knew this was going on. Well, you know, built an obsolescence was just a tip of the iceberg, and built an obsolescence started, what, in the 60s, and became really popular, so it's just trickled down from there.

Yeah. I didn't believe that then, and now I'm starting to believe it. You know, a lot of people make conspiracy accusations at big business, you know, whether it's car dealers or manufacturers or insurance companies. there's always a conspiracy theory out there. And I always kind of poo-pooed that. I said, eh, people are, you know, they just don't like big business.

But when this omission things happen and they got caught with their hand in the cookie jar, I mean, that is pretty, pretty serious. And $500 billion sounds like a really serious fine. It is to anybody else in the world, except maybe Volkswagen. But I think the fact that they will be jailing some of the executives, that'll get all the manufacturers' attention.

Yeah, and this judgment was just like, I think, a $10 billion fine. It wasn't $500 billion. That would be nice, wouldn't it? I think that would kind of hurt a little bit more. 10 billion, yeah. Or $100 billion. What was it? Yeah, just $10 billion, yeah.

It was $10 billion. It would have been nice if it was $500 billion. That would have probably gotten their attention a little bit more. But, you know, when these upper echelon guys are wearing handcuffs, it's going to make them think a little bit harder. You know, a billion dollars, once you get over a billion dollars, I lose concept track. I just can't think, you know. Big number.

If it's $1 billion or $2 billion or $3 billion or $2 billion, it just sounds, it's like the distance to the nearest star. I can't think in terms of distances at a long, and I can't think in terms of fines. But you have to remember that a lot of these companies, huge companies, international companies, they've got $100 billion in their bank account. So you find them $10 billion, it isn't going to break them, and that's the reason prison sentences are the only thing they really work. Yeah. And the funny thing is that VW has always been the darling of the eco-conscious generation, and this isn't smack in the face.

Here you are an eco-conscious millennial, let's just say, and you've bought a VW because of its longevity and everything else, and then you're finding out, guess what? You're actually polluting the air. you might be eating a really healthy diet and having a low-waste or no-waste existence, you know, trying to lower your carbon footprint, and all of a sudden you're causing more problems and you're such you're solving with the car. And you're the innocent consumer, you know.

And the sad part about it, Tina, is that a lot of people just don't care. When this thing first broke, the news first broke, I thought maybe you'll see a dip in Volkswagen sales. The only dip in Volkswagen sales were when they had to hold some of these from the sale, and they had to fix them or change them before they could sell them. But in terms of supply and demand, the Volkswagen buyers never blinked. They just kept on buying, buy, and buying. Matter of fact, there was some conversation that people preferred the fact

that they had a car with low emissions because when you have, or I should say high emissions, when you have high emissions, you have better performance. accelerate better, better fuel economy because it blows out. You know, you don't have to have the engine hampered by the mission controls up. It's a real challenge, and I don't think anyone's got the answer. We'll see what happens, and they put a few of these guys in jail for a few years. Maybe we will see some adherence to the rules and regulations. Tina, thanks very much for calling.

That is a very important call you made, and I hope some people start to think about that the next time they're out there buying a car as to whether the manufacturer is really telling them exactly like it is. Yeah, it's not just doing research on the reliability of the vehicle that you want, but it's doing research on the company to see, is this a company I really want to send my dollars on? Something to think about. Thanks, Tina. Yeah. Have a great day, Tina.

Look forward to hearing from you next week. Have a great weekend. You know, it would be great if Pam Bondi could help us restore order to the Wild Wild West. I read a couple of her weekly briefings, and she is a consumer advocate, and she is very interested in protecting all of us, well, a few of us. 877-960, or you can text us at 772-497-6-9-30, and we're going to New Jersey, and we're going to talk to Liddy. Welcome to the show, Liddy. Thank you.

I have a 61 Corvette, and it's fuel injection, and it stalls all the time. I have to keep my foot on the gas pedal to stop it from stalling, and it's ridiculous. I've had it in to a couple of repair shops, and what I've been told is that I have to find a gas state that has high octane. fuel for that car is that true well we've got an expert here lydia uh certified diagnostic master technician named rick rick uh take a run at that that's a old car not your real antique right uh you said it was 1961 yeah yeah purely well the interesting thing with the nineteen sixty one is that engine was actually originally designed for leaded fuel if it's still everything's originally original on the engine.

And fuel injection on that is going to be all mechanical. Stalling condition, somebody's got something adjusted wrong, I would say, because those systems were, I don't want to say perfectly bulletproof. They had their issues, but they were pretty solid. They didn't have the computer controls that we have nowadays. and they ran on leaded fuel which yeah it did have a higher octane rating what you might try and I don't usually recommend this but it's kind of a shall we say just a quick test type thing if you stop in at your local auto parts store and ask for an additive for the fuel

called 104 104 octane boost and this is actually intended I'm sorry I'm I'm sorry, zero for it. Yeah. It's actually was intended for a lot of the older cars that were meant to have leaded fuel, which ran a higher octane rating, and the octane booster will help to slow down the burn in the engine. But that generally is when you've got a loud knocking or pinging coming from the engine from pre-ignition. The fact that it's stalling out sounds like another issue. Let me have got a better idea.

Find yourself a real. oil mechanic. Yeah. The reason I say that is the very first fuel injection that General Motors made, probably the industry made was back in 1957, and it was a 1957 Pontiac. I think they had a fuel injection in the Chevrolet, too. The Bel Air. In 1957, they built one fuel injected car for each Pontiac dealer, which was probably only

like 800 fuel injected car. So it was brand new technology, and nobody knew how to work on it. There are a lot of problems with it because it went from a carburetor-based engine to fuel injection. Everybody's saying, what's fuel injection? So what you have on that 61 Corvette is the very first design fuel injection the auto industry ever came up with. We have a 1937 Pontiac original, and we have problems getting that repair. and we try to find people that have been around for a long, long time and have worked on antique cars.

But I wasn't being tongue-in-cheek. I'm being serious. If you could maybe Google, get on the Internet, or just through word of mouth or some other way, find out you need a mechanic that's about 75 years old. Pretty much. He probably has got some really good ideas. You might even be able to find the manual on that thing.

You might even find online somewhere the owner's manual for a 61 Corvette of that model. But you're not going to find any young whippersnapper like Rick Kearney here that's going to be able to tell you how to fix a 1961 Corvette. I actually have seen a couple of the Chevy Bel Airs with the Ramjet fuel injection. They wouldn't let me touch them, but I got to stick my eyeballs on them real hard. No, they, well, was it a car show. Did you have your gloves on? They made me have my hands behind my back. They would not let me touch the cars.

Lydia, what do you think? Do you think, again, I'm being half serious. Do you think you could ask around? Yeah, you know, I do have somebody who's up in that age bracket, okay? But I wasn't sure, like you were talking about younger people, I wasn't sure that he knew what he was talking about. So I didn't know whether to trust him or not. You know?

Yeah. So now I know to go back to that gentleman. Okay. Yep. Yeah. I think if you could get a manual, they're probably out there. When I restored my 1937 Bonniac, it was amazed at the people that had a rat hold away stuff. I mean, emblems and parts and owner's manuals.

There's something out there on these corvettes. And if you could get one online, buy one online, or find someone who had one that would loan it to you, and then show it to an old mechanic, he could probably go through there and fix that vehicle in a heartbeat. It's just a question having a guy that understands the old technology. You take an old, and then you take that same guy and you open a hood on a new car, he can't tell you anything. Today's new cars are all computers. They have no idea. Right.

What's going on? Right. Yeah, you're right. You're 100% right. Eliddy, are you a first-time caller? Yes. You just won yourself $50, Liddy. I don't hear your program in New Jersey.

I was in Florida visiting a relative, and that's where I heard the program. And I said, you know what, when I get home, I'm going to call them. If anybody knows something you guys do, you know. Definitely. So I appreciate your help. Thank you. Hey, stay on the line and give us your information so I can get that checkout to you. And before you go, Liddy, let me share one of my most,

wonderful, well, one of my most wonderful experiences at the junkyard. There was nothing like it back in the day. I'm from Pittsburgh. And going over to the junkyard on Saturday morning to find that part that I needed for my car, it was amazing some of the things that they have over there to confirm what Earl said. So anyway, that's my story. We'll get that $50 out to you, Liddy. Thank you. You're welcome. Give us a call again and spread the word? Yes, I will. We're here every Saturday morning. Thank you. We're going to go straight to John. He, too, is a regular caller from Palm City. Good morning, John. Good morning. Hey, John. Hey, John. Good morning. Good morning. Earl briefly touched on one of my

favorite cars ever, 57 Pontiac Bonneville fuel-injected convertible. Oh, boy. Now, I've followed cars since I've been in high school, and I just, you know, was graduated school, but I still followed on the fuel injection, which came out in the Chevy and the Pontiac, General Motors. Uh, the better, uh, GM Chevy dealers and Pontiac dealers sent their mechanics to, I lived in New York area so it was tarry town new york to a special school of all about injection but many of the dealers didn't bother with it because it was not only rare but they didn't want to have the expense of sending their mechanic up to that school so it was complicated at that time and very few people when it was new could repair it exactly i just want to run that briefly by but while we're going back to the old days

I just want to pass briefly on some past topics. One was on the inspection in the state of Florida. Now, Rick and Earl both agreed. We wouldn't really get anywhere to revive it again, people waiting on lines. But does anybody know I have the original inspection sticker. It came off a Model A Ford, and a glass guy gave it to me. It has a very low cereal. And would you care to guess what year that the Florida State.

semi-annual inspection came out without looking on a computer? I'll guess at anything. 52. I'll go with Stu. Stu says 1952. 1969. 69. And this is an absolute sticker.

It has a very low serial number on it. A, which passed with flying colors. I think it was done in northern Florida, you know, in the Tallahassee area. And I don't know a little fan the last year, but I remember my dad, He lived in Boynton Beach, and I know his 75-76 Pontiac went through the inspection. And the joke about the whole thing was, it was one tire that was questionable. So the regular guy he deals with, he said, listen, don't worry about it. That tire, I don't know what's going to pass, but I'll lend you a tire in a rim.

I have plenty of extras. He used to be in the automobile business in Chicago area where they had a lot of rims and tires already mounted. for the people that would put snow tires on and off, you know, for the winter. So my father hollered at him, he said, listen to me, if I got a tire that's not safe, you don't have to lend me anything. Give me a new tire. So there was a lot of games played with the Florida. And worse than that, when I lived in New York, the New York, which they still have,

the state's inspection, which is once a year, but they got after them. They closed a lot of them down. were what called smoking. They would put a good car through, press those serial numbers into the computer, and actually the car would pass with flying colors. In the meantime, that car needed items that were, you know, needed attention,

but yet you would pay money on the side. You'd never see where the car went. My brother-in-law lived at work as a pilot in Kennedy Airport. They picked the car up, and somewhere there in South Jamaica, you put money on the side beside the inspection and it almost turned out to be a joke

but they have corrected you know that violations that were done in the past but I think Rick and Earl agreed we don't really need it mainly in Florida we do have clean here

incidentally the county of 67 in Florida that has the cleanest there you never guess what it is it's just north of me And the NU is St. Lucie County. There's no industry and there's no pollution, basically. There's a, you know, FPNL has a plant, but it's not a coal-fired plan. Yeah.

But I want to mention that, that the inspection was started at 69, and it was a headache for people. I mean, my father went through the lines in Delray Beach, and he had to spend at least a half a day to go through it. But the second thing I want to mention briefly is the additives that just came up now. And Rick mentioned 99 and 44 100% additives that you put in your fuel or your gas or your engine are just a complete waste of money. Right. But one I do recommend, when I lived up north, and I do recommend it a friend of mine who's a snowbird, he doesn't use the car down here for six months, is called St.A-B-U-L. and that's a fuel stabilizer that you put in your gas tank and it prevents the fuel from, you know, corrosion

and just become an old and stale. So I don't know, does Rick agree with me about this additive to the gas, especially to the snowbirds, that I used it when I was in north to my lawnmower or my snowblower. What's Rick's recommendation about the additive? You recommended to me? Fuel stabilizers are definitely, good for cars that are going to sit for a long time.

The actual best answer really is to completely drain all the fuel from the vehicle, but a stabilizer is kind of your band-aid fix. I know for myself, I have a generator that I keep handy for hurricane season, and I can use fuel stabilizer, but I'd rather drain it completely out and dry and then put fresh fuel in at the beginning of the season. make sure it's up and running properly okay well what about this i take care of a car for a snowbird and it's about five months five to six months that it sits would that would be quite a project to drain the gas and that wouldn't it be in it would but the other the other actual issue with

cars that are with folks that leave a car in one place while they're off you know in another part of the country for five or six months really the best option is to find someone they trust and have them take that car out about once every couple weeks and drive it because the fuel is only one small issue your tires are also going to get flat spotted for sitting for a long time the oil is going to get contaminated with water vapor that's going to get in there the all the seals are going to start drying out because they rely on a certain amount of oil vapor that actually seeps past the seals in order to keep them lubricated So those rubber seals are going to dry out, and then they're going to start leaking like crazy very quickly.

So really the best option is that at least once a month, take the car out for a 15 or 20 mile drive to exercise it, and keep the battery charged up at the same time. That's what I do. That's why he uses me. I do as a courtesy to my friend, and I'm also in my glory, because one of the cars that I take care of him of all the things is a 57 Chevy convertible, I'm actually no fuel injection. So I take it out just for a couple miles, and it's a pleasure just to, you know, take care of it and drive it.

And also in the exhaust, the water vapor doesn't build up that way by taking out for a few miles. And I'm glad to do it once every two weeks. John, that solves that problem, like you said. One of these days I'm going to get together with you and just get, all I want to do is just ride in it with you. I just want to ride in it. Unbelievable. unbelievable. It's fully restored and it's his pride and joy. But I'm going to go, I want to

listen. It's so interesting for the last couple weeks I couldn't even get through to call up, so I want to just hang up and let somebody else get a chance. Thank you, John. Thanks, John. Thank you, John. Thank you, John. Have a good day. Thank you, you too. Absolutely. Ladies and gentlemen, we continue our journey, our focus on the Takata Airbag and Plater Recalls. And with that said, we have a mystery shopping report that you too can be part of. You can vote how you feel about our mystery shopping report. We would love to hear your vote. 877-960-99-60, or you can text us if you'd like with that vote at 772-497-6530. And we are going to take you to easy-pay cars in Stewart, Florida

this week, where we did our mystery shopping report. So you want to stay tuned. for that. We are going to go to Mark, who's holding. Thank you, Mark. Mark's from Pompano. Or was in Pompano when I started. I got a point for John. Mark's in Jacksonville now. For the last 11 years,

our gasoline contained 10% ethanol. That's a different issue by itself. Well, and that ethanol actually helps a little bit in one other area. Water vapor that gets into your fuel, the it doesn't mix water will never mix with gasoline but that alcohol the ethanol alcohol will actually operate as what's known as an emollient and it will allow itself to bond to the water and then let that water be burned through as an inert gas going through the engine without worrying about the water turning into bubbles of water in the fuel and causing your car to start stalling out because of that water issue I didn't know that.

I didn't think there was anything good about ethanol. Do you believe what Rick just said? I didn't know that either. Yeah. I mean, I always thought that if gas and ethanol mix sat for months, ethanol would separate and drain to the bottom since it weighs more than the gas. It will, but it very quickly mixes back in with the gas. The nice part is when it settles to the bottom, any water,

obviously the water goes to the bottom of the gas tank as well. The ethanol then settles with the water. and absorbs it, and once you start driving the car and it starts shaking, you know, moving around a little bit and that fuel's moving, the ethanol mixes right back into the fuel along with any small amounts of water and doesn't let that water build up in the bottom of the tank. Okay, so the reduced fuel economy is actually worth it. Yep, it does have some advantages. Okay, I didn't know that either. Well, that's the reason we got such a great show here. I'm the host of the show, and I didn't know that.

I get educated just like you do. I had a comment regarding sales tactics. I've told this story before and wanted to bring it up again. Up in North Carolina, I have an aunt who she had a 2010 Kia Soul. She got a coupon in the mail from the local Kia dealer up there for free oil change, and she ended up leaving with a 14 key of soul. Wow. Yeah, it's a...

That's some oil change. But she also ended up leaving with a brand new car. Classic bait and squirt shirt. They saw her coming. Yeah. Yeah. They saw her coming. Unfortunately, there are a lot of people out there to still believe in the free lunch.

Somebody says to you, this is free. You've got to immediately reach for your wallet or your purse and run. There's no free. lunch. Right. I mean, not on top of that, they changed the oil for free on the 2010. Then they ended up with the car. So they gave themselves the free oil change for her.

Amazing. That is amazing. You look at some of these direct mail pieces, we get them all the time. Our customers, they get them in the mail, will send them to us. And it's amazing what people will fall for when they see that they're going to win $25,000 or they're going to win a free car. your aunt got hooked on a free oil change

and she should have held out for a free car she wouldn't have got that either but but you know it's free oil changes are common they get them on the door and then they have a hot shot salesperson that starts to work on the person

while they're in the customer waiting lounge and a really good smooth talking salesperson can really sell cars that's what they get paid a lot of money for so yeah beware the word free Mark, we still got you there? Yeah, well, thanks very much for the call and drive carefully. I know that's what you do for a living.

And sorry, we had to make you wait so long, and I appreciate your holding all that time while you're hurling north. Well, that's okay. I can hear the radio show through the phone. Yeah, okay. And are you going north or south? I'm going north right now to Orlando. Very good.

Well, have a safe trip, and please close. and again, you're one of our favorite callers. I really, nothing like a professional driver to talk about cars, and we hope you can keep calling in. Thank you, Mark. Look forward to hearing from you. Give us a call toll-free. If you didn't jot that number down,

877-960, 9960, and you can text us at 772-497-39-30. And I see from Earl holding his phone up, I believe he has a text rate. Yeah, we'd like to get a lot more text. Give that text number out again, 772-497-6530. That's 772, area code, 497-6530. And this text is from Craig Henney, who didn't want to remain anonymous, and he asked a very interesting question.

What do you think about Tesla selling directly to the public without dealerships? boy is that an interesting question a lot of folks don't realize that state laws in all 50 states restrict the sale of automobiles to dealers the manufacturers are prohibited by law to sell cars you know apple can sell you an apple iPhone or a mac computer but uh general motors can't sell you a Chevrolet and uh Tesla in most cases can't sell you a Tesla a Tesla can't sell you a Tesla Now, there are ways they get around that, and that's by doing it online. Tesla has lobbied and lobbied and lobbied. Elon Musk has really done a lot of pressuring. He's a very charismatic CEO, but he has not been able to get a law passed anywhere in the United States that allows Tesla to set up car dealerships that are owned by Tesla. In other words, Tesla cannot sell direct.

It's just against the law, against the law. Florida law. It's against law in all 50 states. Tesla does have showrooms. They have one in the Gardens Mall in Palm Beach Gardens. They have one in Boynton. In different states, they have, some states they're not even allowed to have the showrooms. But when you go into a Tesla showroom, you can look at the car and you can talk to a person, he's not a salesperson, because again, where they sell you the car, and if you find a car you want, then you have to order it online. So I think that's wrong. I think, you know, I have to wear two hats.

Let me, I'll put on my car dealership hat for a minute and give you my dealership opinion. That's terrible that a lot of the manufacturers sell cars directly. Why? Because I'm a car dealer and because I make a lot of money selling cars. And if you said that the manufacturers could do it directly, I might lose my dealership. I might not be able to sell cars if the state of Florida said suddenly, Toyota can sell cars directly. Toyota sets up a great big website.

They got a lot of money. They could go all around the state. They could buy up the dealerships or buy another facility. In fact, today, with online technology, you really don't need a very big car dealership. And if Tesla or Toyota or Tesla or Honda or anybody else were selling cars directly, it would put the car dealerships out of business. And that's the reason I get nervous because car dealerships, are so exploiting the public now.

You heard me if you stayed listening to the show since the beginning. When we came on the air, we talked about the Gallup Annual Poll on Honesty and Ethics in Professions. Well, the Gallup Annual Poll says since 1975, cardioloships have a terrible reputation. You ask anybody, who's the most honest and who's the most dishonest business?

And you're going to find cardioliships right at the bottom. They've been at the bottom of the Gallup Pole for almost 50 years. This reputation is so bad that there's a lot of desire to be able to deal directly with the manufacturers. If you deal directly with the manufacturers, most people feel you'll get a better deal, or you'll get at least a more honest, transparent deal. And that's the reason Tesla really cannot sell directly to the public. Craig Henney, thanks very much for that question.

Very insightful. Most people don't understand why car dealerships are the way they are. car dealerships feel like they can get away with what they do because they're protected they're a protected species they cannot be wiped out they cannot be eliminated but we can poach them and we will poach them we're car dealers yeah oh and then i put on my rolling car yeah yeah yeah yeah my consumer my consumer advocate that says they should free it up and They should let the people that can do the job honestly, safely, transparently, fairly, with good prices, sell cars. Don't restrict it to car dealers.

Let the car dealers compete with the manufacturers. Yes? Absolutely. I apologize for my most tasteless analogy on the show to date. I'm sorry. I was so excited to go out to the Palm Beach Gardens Mall to see the Tesla location. I was kind of disappointed. I wasn't real excited after.

I got out there, expect it a little bit more. Give us a call toll free at 877-9-60-960, or you can text us at 772-4976530. You're a very important part of the show. We'd love to hear from you. The lines are open. We're going to go to Craig, who's holding, and he's from Palm Beach Gardens.

Hey, Craig, you out there? Craig from Palm Beach Gardens. Can you hear us? We may. Yeah, hello. Hello, we got you. Yes, this is Craig from, Craig Henney from Palm Beach. Oh.

The Tesla, we bought a Tesla X, and it's an unbelievable concept. I thought electric cars were a joke until they hit a 300-mile range. Now, and with Tesla's series of charging stations about every 15 miles, it's absolutely viable. I mean, I can drive anywhere in this country with that car and not worry. It does take a little longer to charge. If you take it down to, you know, I wouldn't recommend taking it down below 15%, because you start to get nervous

because it's not like looking for a gas station. But there are hundreds, thousands of places that I can charge, you know, I can go to the library in Boynton. There's many, and they're free. They give you free electricity. Wow. Now, if you go to the library, of course,

it takes you four hours. If you go to the superchargers, it's 25 minutes, half hour. Do you have one at one? home in your garage uh no i live in a condo we live right on the ocean that's the only way i can afford to live on the island of palm beach is in a condo and it it is proper i mean the new law july first says they can't stop me from putting in a charger great uh but for some reason uh older people um they have this thing about uh they're like leadites they fear electric vehicle

Oh, right, we can't have that here. They call it range anxiety. They're afraid to run out of electricity on the road, I think. Yeah, but why do they care if I have one? That's the thing I haven't been able to understand. Like I said, I did not buy an electric car to save the environment. I'm not trying to make a statement. I don't buy onto Elon Musk's vision of this clean planet,

because they still have to produce electricity with something, and it's generally, what is it, 71% not gas in Florida. So it's still a fossil fuel. Sure. The idea that an electric motor is about 75% efficient, you lose almost nothing as torque right to the wheels. Exactly. No, I'm a big supporter.

This car is a rocket. Yeah. It is the most unbelievable car. I mean, I had a brand of Corvette that couldn't hold a candle to it. this thing, just rip your head right off. I'm afraid of it. I'm afraid of it, tell you the truth. Do you have the ludicrous mode on yours

where you push the button and it goes to the super high power ludicrous? I don't have the ludicrous one. We got the it's a 100D which is the second highest, the other one was $150,000. We didn't go for that.

And that's what they call self-driving. I don't, I'm 70 years old. I still want to hang on to the steering wheel. I'm not ready to go down the street and go to sleep. But the technology, you know, Earl, I noticed you had a used one there. Yes. Did you sell that?

Oh, we do, yeah. Yeah, they're very popular. I totally agree with you. The Tesla is an amazing vehicle. I almost bought one. I came very close. Nancy and I have been to the Lexus dealership twice. Let me ask you this question on your text that you sent earlier.

Am I correct? You did not buy a Tesla from the showroom. You had to order it online. Am I correct? No, we bought it from the showroom. Now they have what they call advisors. We went to Boca to the town center mall and just to look at it. And I was pretty impressed, but you cannot drive it there.

They have to bring it to you. and an advisor came and she was very helpful and knowledgeable I do find the people in the showroom are generally very young and know nothing you ask them questions and they are not salespeople at all because they will you know I used to sell

Subarus and the worst thing you can do is stand here and argue toe to toe with a customer and tell them they're wrong and they will argue with you and they have erroneous information but Elon Musk is a genius because I mean he has no he doesn't have you know two million units of inventory sitting out in the in a parking lot waiting for a hail storm well Craig I totally agree with you about Elon but what I was going to say is that you just told me something that is really interesting because the law the Florida law says that they

cannot sell you that car I believe Tesla broke the law when they sold you that Tesla. And it's interesting that they got away with it. Now, the reason I believe is because when Nancy and I were looking at the Tesla dealership on Blue Heron Boulevard, I believe it was in Riviera, or in that area. Right, Dyer Boulevard. Yeah. The salesperson said to me, I said, well, I can't buy one of the vehicles you have an inventory.

He said, oh, yeah, we can sell it to you. And so I think what's happening is Tesla are quietly skirting the law in Florida. It's not probably the manufacturers. No one's worried about it because they sell so few vehicles. But interesting. But you got your carlos for a great vehicle. I say Nancy and I almost want one. And the electric is a wave of the future.

And pretty soon you'll be able to have a 600-mile range and then it'll be a thousand-a-mile range. And as you said earlier, they got so many charging stations. you really don't need much more than a 300-mile range. Exactly. The only time we need it is, you know, if we were going to go to New York or something, but, you know, my days of those long trips are pretty much over, but I can go to visit my daughter up in Melbourne, and there's three chargers between Palm Beach and Melbourne,

and there's one in Melbourne. So the car is absolutely, and if you drove one, it's absolutely superior, but as far as the dealership's not, the manufacturers not being able to sell their own cars. I mean, that came, that, that goes back all the way to 1903 when they wanted people to sell these things. They said, look, we'll give you exclusive rights, and, you know, we won't sell them ourselves so you can fix them and sell them.

Right, exactly. Because there was not that big incentive, but, you know, it's kind of like old news now. I mean, McDonald's owns some franchises, and some of them are directly owned by McDonald's. So it doesn't put, you know, all dealers out of business. I think that they would be doing a great service if they allowed dealerships to carry them. But Musk, he doesn't advertise, he doesn't spend one penny. I mean, the guy is a genius.

He just says something nutty. He says something nutty on television, and everybody goes, who's the deal on? Oh, he makes Tesla. So he gets all its free advertisement. But it is just a phenomenal vehicle, but it is expensive as hell. There is no doubt about it. Craig, it meant one of the... We get free electricity.

We don't have to pay for a charge. Craig, admit it to pay $105,000 for the car. It meant one of the reasons that you own a Tesla is because you enjoy Dustin, those Corvettes and BMWs and Mercedes at the stoplight, right? Zero to 60 in about three seconds. And you're really surprised one. A lot of people, don't you? I'm having trouble hearing you.

Say that one more time? I say, I think you enjoy the Tesla. One of the reasons being that you can out-accelerate the Corvettes, the BMWs, and the Mercedes of the stoplight. You could go zero to 60 in about three seconds. At 5.1 seconds. It's absolutely, it will snap your head back. You don't hear a roar of an engine. There's no trainee kickdown.

It is just pure torque to those wheels. It looks funny because it's an SUV. It's the X model, and it looks like, you know, looks like a Ford Escape, and all of a sudden it's a rocket ship. You feel like you want those astronauts and those, you know, sure. Well, you described it. You really described it to the T.

You just sold a lot of Teslas. Really. I mean, I felt that force when Errol and I were in the Tesla, and it does have a force. It snaps your head back. Craig, thanks for calling. You're a great caller. Hey, thank you.

Great show. Great show. Thank you. Keep in touch. 877-960-9960. And you can text us at 772-4976530. Remember, we have the Mystery Shopping Report coming up. And that is from Easy Cars of Stewart, Florida.

And we would love to hear from you. We'd love for you to vote on it. back to the recovering car dealer. I've got another really interesting text. We're getting some really interesting texters today, and so I'm going to give that number out again, just in case you haven't written it down yet. Area code 772-497-6530.

7-7-2-497-60 is our text number. Now, listen to this. I listened last week about the Takata Recall, and your idea about police pulling people over is insane, and stupid. It probably violates the Fourth Amendment of the United States Constitution. I believe in individual responsibility. If you're too ignorant, lazy, or apathetic to figure out if you have a safety recall on your car, then that's your problem. Police stopping you after running your plates is an infringement on liberty. Wake up. Wake up, bro. Yeah, I love that.

Now, thank you for the text, because your opinion represents a large segment of our society. And there are a lot of people out there that feel that personal responsibility, don't look to the government, don't look to anybody to help you. If you can't feed yourself, if you can't take care of yourself, if you can't provide medical care, if you get, but you're hard luck. And I understand that. And there's a huge segment of our society out there that believes that. The other side of the argument, I'm not going to take a political position. The other side of the argument is if you're driving an dangerous vehicle and you have passengers in your car, and if that takata airbag can explode in your face, kill you and a passenger,

may be causing another accident, then the car should not be on the road. I think an answer to this text, I agree with you, I wouldn't to this extent, I agree with you that I don't think it should be the burden of the police to have to clean up Dodge, to have to go around and find cars that have defective to cut airbags, pull motorist over, issue suspensions or on recalled cars. But I think what's going to happen if we did this, there would be a hue and cry from the public because it was having. happening and we'd have guys like you saying hey you're violating my amendment fourth amendment rights and you can't do this and they would be calling their political representatives their legislators and it would really get a firestorm going and finally the legislators and the regulators and the regulators would get the idea and do something about it desperate times call for desperate measures exactly get the attention we right now we've got people dying right and left because these defective to cut airbags and And so to the texter, I agree with you, this would be a huge inconvenience to the driving public. And there would be a lot of people be very unhappy about it, and you would be leading the charge. And then you would be calling your legislators and say, what's going on? I don't think you would agree with the fact, disagree with the fact, that it should be illegal to sell a car with a defective airbag.

The texter, if you're listening now, I'd like another text from you. or any other text or a caller. Does anybody disagree with the fact that it should be illegal to sell a car with a defective airbag? I'd ask this guy, does he put a sticker on the dashboard that says you're sitting in front of a time bomb? Ah. Good point. Violation of his rights. Good point, too. The main thing to be aware of is that the greater majority, and I mean the greater majority of Takeda airbags are not on the driver's side.

they're on the passenger side. Therefore, it's not the person driving the car who is responsible for that car and who would be the person responsible. It's their innocent passenger sitting over next to them who has no control over that car, cannot control themselves in an accident, and yet has a potential hand grenade sitting right in front of their face. Well, that's a very good point, Rick. And if the texter who said that is a violation of U.S. constitutional rights to ask a cop to pull you over and say you've got a defective airbag, what about the passenger in the car? The unsuspecting could be your kid. Your 12-year-old daughter.

Could be a hitchhiker. I mean, it could be anybody riding on the passenger side. Do you have a responsibility to him? and if you're not upholding your responsibility to get your airbags fixed, should he pay the price of an airbag exploding in his face? Interesting question, but I see your point, and I do realize it would be a huge inconvenience if we had the police pull over everybody.

It would be an easy thing to do. I've talked to the Palm Beach County Sheriff's Department about it. They're investigating it with their IT department, their Internet department, to see if they can do it. simultaneous cross-reference of the tag computer to the VIN number to the recall to NHTSA.gov and say, okay, this guy's got a defective airbag that has not been fixed. Rick? Well, just to play the devil's advocate a little bit once more, we're not actually advocating that police pull someone over specifically for that only reason.

It's like when the seatbelt laws first came out, if you were pulled over for another reason, and you were not wearing a seatbelt, you could be issued a fine for it. But when those laws first came out, a police officer could not pull over a driver just because he wasn't wearing a seatbelt. Those have now changed. It has changed.

But I think that the police should pull somebody over if they're driving a dangerous car. That's my opinion. Now, you define danger for me. A dangerous car can be a car with bald tires, It can be a car with headlights out of adjustment. It could be a car with bad brake lights or taillights. Those are all dangerous cars.

But they're not as dangerous as a car with an airbag. It can explode in your face and kill you. Or the passenger or both. True. Yeah, where do we draw the line? Do you have a text from Susan? I do. Okay, Susan.

We're going to address your question. Susan says, enjoy your show. Why do dealers freak out if you want to pay cash for a car? I've worked hard to stay out of debt, and I feel, well, they are upset with me for paying cash when it's a guaranteed sale. Well, that's a good question. And, Susan, so many people think that if they pay cash, the dealers will give them a better price, a lower price. Dealers like to sell your car, quick sale cash. But the fact of the matter is, and I've talked about this on this show before, the biggest profit,

to a car dealer is in its finance department. Car dealers make more money in their business office or finance department, F&I department goes by various names. It's the place they take you after you buy the car, walk you in there, and they say, this gentleman will take care of all your paperwork. Well, what this guy's going to do is going to try to sell you maintenance contracts, extended warranties, gap insurance, a multitude of other products. He's also going to charge you as high,

interest rate as he can get away with and the average profit in that finance department business office is typically two three four thousand dollars he might make half that when he sell you the car so the reason that you get the people looking at sideways at you when you say you want to pay cash is because cash buyers preclude them from their biggest profit center they want to get you into the finance department handle a financing of your car so they can make more money they did and when they sold it to you so thank you very much for a great text and I think we have a follow-up text to that let's see here shame on the local politicians who haven't oh that's there's one previous to that previous previous to that would be Earl wasn't

there recent news about the Dakota airbag just yesterday I caught that tail in on the local news yes there was And that has to do with Nissan recalling 105,000 cars, and I believe it's a 2011 models. And another nail in the coffin of people out there with driving cars that have to cut airbags. They don't know about 105,200, 2011 Nissan's with defective airbags. It just came out yesterday. It seems like there's not a week that goes by that we don't have another recall to cut airbags. Versa is the easiest one to find now.

So I guess that's... Yeah. 2011, that means the airbags are seven years old. Seven to eight, because we're going into the 19 model year. Very soon. And here we are another text. I'll give that text number out because we're really starting to hit Peter with a text. 772-497-6530.

You can text us at 772-497-6530. Okay. Shame on the local politicians who haven't contacted you to discuss the issue. Huh. Now we talked about that last week and we asked any politician and I offered to donate $1,000. A thousand dollars to the politicians campaign. A thousand dollars if you're in office or you're even not in office and you're running. So we see the political ads out there now.

We've got Senator Nelson, Bill Nelson. Senator Nelson, Bill Nelson is running. That applies to you, Senator Nelson. Who else we got running? We got Rick Scott. Rick Scott, you're running for office. You want to be our state senator. Call us.

We got Brian Masse running for Florida 18. Brian Mask. Okay. A lot of folks out there running for political office. $1,000 to your campaign. We just want to hear you talk about the Tricot-A-Rabag. I'd like to ask you the $64,000 question. That shows you how old I am.

$64,000 question. I don't get it. Which is, I know you don't. I get it. Hey, how about Queen for the day? The big question. The big question is, why is it legal in the state of Florida? Why isn't there a federal law that makes it illegal to sell a car with a defective to cut airbag?

Politicians, call me. answer that question and then say I'll ask you another one to follow up why haven't you done something about it you know the only politician I know

that would have a kind of a happy answer would be Senator Nelson Bill Nelson when the Tocata Airbag thing really happened two years ago and there were terrible

pictures of people maimed and dead because of the Tocati Airbags exploding he got on the television holding an airbag and showing pictures of these deaths and saying we have to do something about it that was two years ago now he is amazingly silent now why is senator nelson so silent now but i still credit you senator nelson if you're listening with more nerve than the other politicians have because the other politicians don't even want to talk about it pam bondie I'm Bonnie. Not a peep.

Attorney General. She's the chief law enforcement officer in the state of Florida. And she talks about all sorts of things. Oh, all kinds of things. Nancy printed out her newsletter that comes out every week. We get it in the email. Talks about how she's a consumer advocate. But she doesn't do any consumer advocacy about defective her banks.

And she even encourages you to read the, consumer protection guide. She's got everybody's name in there, except what we're talking about. So thank you for your text. Yeah. You text says 772-4976530. Hey, just a shout out to Craig.

He's being a comedian. He says, finance guys talk faster than an auctioneer. Thanks for that, Craig. Yeah, the next Subaru, Selman. I second the emotion. Give us a call 877-960. 9960 or you can text us 772-4976530 I think girl has a text that he wants to read I'm having a problem with my iPhone I have a problem with my brain and that's the reason it doesn't

work that's okay this is the same guy he's texting back okay okay here's the guy that says it's a violation constitutional rights to have cops pull over people with dangerous defective airbags. You don't get it, Earl, just because you think it's a good idea to spur a revolution, doesn't mean you have the right to enlist me in your campaign, not listening your narcissism anymore, goodbye. Well, thank you. See, I love this for two reasons. First of all, I mean that when I say I can handle criticism. And I'm not going to counterattack you. You have a legitimate right to your opinion. And thousands of and thousands of other people feel the same way.

And I guess maybe I am a little bit of a narcissist. I mean, I'm proud that I understand the word narcissists. But in case if you don't understand, I'm surprised that you understood the word narcissistic. I'm sorry. You did it. You couldn't help yourself. I couldn't help myself.

No, we're all a little narcissistic, aren't we? I think we're quite a few. We like to think we're good people and we're pretty people. Anyway, but I honestly think, and I, this is my opinion, we heard your opinion, I think it would be a good thing if the police agencies, the Federal Highway Patrol, the sheriff's departments, the local municipalities, if they see a car, I'm driving down, I'm a FHP, Florida Highway Patrol, I got a license plate in my sites, I hit the license plate on my computer, the computer comes back with an event number. The VIN number cross-references says that driver has a passenger and driver-side airbag that is defective and cannot be fixed. There's no repair available. The inflators are not available. Now, this person is driving on a Florida highway.

Pretty sure the passenger has no clue that this car has a defective airbag. Driver may not have a clue. probably doesn't have a clue. But this is a time bomb driving on a state highway. I'm in the Florida Highway Patrol and I see it on my computer. Now I know that car is a time bomb. And my opinion is I should pull the car over and say, sir, did you know that your car has defective airbags and there is no fix for those defective airbags? Aren't I doing that citizen of service and aren't I doing the citizens on the road that are driving along a side of him? Remember, these airbags can explode spontaneously. We thought they only exploded on impact

with another car during a collision, but there have been Hondas that were the airbag just, bam, went off. So if you're driving a car that could explode on I-95 next to some other unsuspecting person because the dealers sold you the car and didn't tell you or because you knowingly bought the car in some sort of a suicidal state of mind not caring about your passenger or the other people in the highway. Am I wrong to ask a policeman to issue a ticket or a warning? Rick? Just as a quick thought for anyone that thinks well the highway patrol already has so much to do how can they type in a license number well guess what a simple camera now can automatically read that license number and run it

right in the computer, and it would simply, as he's driving, boop, a little red flag would come on the computer to say the plate ahead of you. A lot of municipalities, which just gives me another idea. A lot of municipalities have those. Yeah, traffic rights. With today's technology. Sunpass, when you go through the turnpike that you got. There's the answer right there.

It's very common. That's the thing you sell to dealers. You can put it in your service drive, run the tags, and you can get service information. See, this is the reason I love the communications or the dialogue. Here's another idea. This will be my blog next week. If the computers that are already set up on the turnpike and the other toll roads in the state of Florida, all the toll roads have it.

All the toll roads have it. They take the license plate, cross relevance to the vent, cross relevance to NHSAvercard.gov, sends a warning in the mail. Big red warning at the time and also a warning to your home, just as if you'd gone through the toll gate without paying the toll. You have a defective airbag. you have 10 days to have it repaired or your license will be suspended. What a great idea. Okay. Saves the drag on the cops.

I like it. Okay. Saving lives. It's so simple. What is the problem? Saving lives. That's all we want to do. And we want, we implore you to help us.

Earl has a text. Okay. Another text. Text number is 772-497-6530. Love the text. 772-4976530. Good morning. Great show. Thank you. If I'd purchase a new hybrid vehicle, which costs more, will I get back on trade-in later, or is it a loss? I thank you, Robert from Stewart. Very educated, interesting, intelligent question. Hybrid vehicles have been in higher demand than they are now,

to be perfectly frank, when gas prices were over $4, they were in high supply, I'm sorry, high demand, low supply. So you would get it back. You don't do as well now as you would have three, four years ago, when we had high gas prices. In general, a hybrid car is a high demand car. Hybrids, rollovily speaking, are in rollovy high demand. go to consumer reports when you buy your car look for their guidance on resale value and maintenance and repair and all the other and you will retrieve a portion of that for the extra amount of money that you paid for a hybrid it's a matter of mathematics if you're going to save money and gas it's a value if you're not going to save money it's not a value higher mileage drivers are

willing to pay more for hybrids than low-mile drivers. Simple matter of how much you pay for gas and how much you have to pay extra for the hybrid. That gap between the, like, the gas version, the hybrid is shrinking and shrinking. Okay, thank you very much for your text. 877960-9960 is the audio number. And 772-497-6530 is a text number. We just love your text is at 772-497-6530. mentioned before we do have the mystery shopping report coming up that we all would love to hear

from you and how you feel about the mystery shop from easy pay cars in steward florida we are still on our journey uh to focus on the takata airbag inflator uh as you probably heard this morning we've been discussing it and getting well a few people's opinion and we're waiting for more opinions from all of you about saving lives 772-4976530 or you can text us at 877-960 9960. Now back to the recovering car dealer. Love this show. I love it as much as the listeners love it.

I hope you listeners love it as much as we do. I keep learning stuff. And on this show I've learned all sorts of things. I didn't realize it was a good thing about ethanol. A little ethanol and your gasoline absorbs the water. If you get water in your gas, you're in trouble. It goes to the bottom of your gas tank. The ethanol also goes to the bottom. It coalesces.

It absorbs the water, allows the water to actually be burned in your engine rather than clogging your engine up. I learned that. The other thing in a dialogue, Rixie said to me, you know, there are cameras out there that can capture the tag number. We don't have to have policemen going around and running it through their computer. The cameras that we have, and we have cameras on all the toll roads in Florida, will capture the tag number, suck it up into the computer, and that can cross-reference it with a VIN number, and cross-reference that with NISTA, National Highway Traffic Safety Association,

website which tells you if there's a recall on the car. If there's a recall, if it's been fixed, or if there's not a fixed available. So let me throw this question out to the... radio and TV streaming audience. How do you feel about having the toll roads notify all drivers that go through the tolls if they have a Ticada airbag or any safety recall that hasn't been fixed? You don't like the idea. We have some listeners. I was just notified by a listener that I should never suggest that our police pull people over and issue warnings or suspensions because someone's driving a car with a defective airbag okay how do you listeners who feel bad about

that feel about the toll road thing should the toll road should the state of Florida issue a notice whether it be you have to have recall fixed within 10 days do we ask them to suspend the license if they don't do that or do we just issue a warning I mean that's pretty light can you be up can you be upset if you just have a warning that says just want you to know mr. driver you came through this toll yesterday you've got a airbag and a passenger to cut airbag recall that has not been fixed on what's more there's no fix available one did you have a little heads up can you complain about that how do you feel about that do you think that's a good idea or a bad idea 877 960 960 877 960

609960, if you think it's a good idea for the state of Florida to have the toll booths equipped with the cameras, notify the drivers that go through the toll booths if they have a defective Takata Airbag or any safety recall. Just notify the person. Heads up. You've got a defective tecate airbag. You've got defective brakes. You've got defective whatever. And issue a notice to that driver.

Texas at 772 4976530 772 4976530 if you think that's a good idea or you think that's a bad idea and the people think it's a bad idea

to do it with the police. Is this a better idea? 877 960 9960. Everybody has an opinion. We'd love to hear from you and we would love to hear what your opinion is and whether you feel that this is a very serious situation that we find ourselves in for quite some time. Give us a call toll-free at 877-960-99-60. And as Earl said, you can text us at 772-497-6-5-30.

And just a little reminder, if you're unable to listen to our live show or you want to listen to, well, any of the past shows, you can always go to Earl on cars and your post. And your podcast smartphone or tablet using any of the following podcast apps, Apple, SoundCloud, Google, Stitcher, tune-in, and so many others. Back to the recovering car dealer. Okay, we got a text back from the listener who was very unhappy with my suggestion that police pull over cars issuing suspensions or warnings or whatever, a violation of our constitutional rights. And then through dialogue and communication, we changed our recommendation to see if there was a better way to do this by having Tollbooth's picture, take a picture of the camera.

I mean, take a picture of the tag and run through the computer and issue a warning. And the texter now says, now you're being reasonable, but I would still be concerned the information could be abused. Okay, that's called compromise. And we have a hostile listener converted into a, okay, I can deal with a listener. And that's what, you don't beat up people that disagree with you. You try to reach areas of compromise. And I'm glad he didn't stop listening to your narcissism. Exactly.

And I want him to encourage other, because I admitted I was a narcissist. That's probably why you. I can't help it. You won me over. I can't help it. You see, Craig, Earl's son, too, has a sense of humor. Craig claims that he has a sense of humor, and he also has a radio show. So anyway, you listeners out there who are afraid to call me, and I know car dealers, a lot of attorneys, politicians, can you hear me?

Politicians, I won't be rude and abusive. I will not attack you. I will listen to your side. What is your side of the story, politicians? I mean, good Lord. I mean, how many people are running for office right now? I mean, we're just, it's starting to, the cauldron is boiling. People are running.

They're thinking about running. They are in office now. We've got a lot of active supporters of politicians. Call the show and tell us your position on dangerous auto recalls, specifically. should it be illegal to sell the car with a dangerous recall? I mean, what is a simpler question? Is there anybody out there? Forget about politician.

Is there anybody out there that thinks it should not be against the law to sell a car with a dangerous recall? Is there anybody? Do you see what I'm saying? Absolutely. There's nobody out there. And the politicians, you don't think it's silly to have a law. You think we should have a law.

I just want you to call me and tell me why we don't have a law. Are you thinking about making this part of your campaign? And if not, why? We have a caller. Bruce is calling from West Palm Beach. Hey, Bruce. What's on your mind? Yes.

Yes, I have a question on a contract that I signed for a used car. I signed a contract to buy an Avalon at Carl's and Stewart on a Friday afternoon. And I didn't have time to go to the bank and also get the insurance straightened out. So I came back Monday morning with the money. and the insurance, and the salesman told me the car had been sold. I was wondering if that's legal. Did you have a buyer's order? Did you have any paperwork documentation that you had purchased the car?

I had a contract that I signed with the salesman that I was going to buy a used Avalon that they had there in the lot. I told them I couldn't get all my money together and everything, and I'd be there Monday. And when I came in Monday, he said the car is gone, it's been sold. Was you say you signed the contract, did anybody else sign the contract at the dealership? Yes, the salesman did. Salesman did. Here's what you're going to encounter, Bruce, and that's, you're going to encounter the fact that an authorized signer for the dealer. dealership did not sign you could probably make a case out of it if you hired an

attorney it would just be a waste of money the you don't have a binding contract until an authorized signer of the corporation signs the paper you could probably make a legal argument and maybe when but it would not be worth your time and money because you would have to hire an attorney to do that matter In fact, you probably couldn't even hire an attorney because all car dealerships have an arbitration clause hidden in the fine print on their buyer's orders, which said that any disputes cannot be settled in court. They have to be settled through arbitration. So the cards are stacked against you from the get-go. This is a very, a very common problem in car dealerships for the consumers when cars do get sold.

you really have to make a federal case if you were not going to take the car home with you that the car be held because all the salespeople are competing to sell that car because they get the commission. So your salesman, even though he wanted to hold the car, if another salesman came along with a buyer that had the money, they're going to sell the car and deliver it to the other guy.

It's not right, but it happens. And I don't think you've got a, I don't think you've got a solid argument, certainly not worth the cost of an attorney. Well, thank you very much for your opinion, and I really enjoy your show, and thank you very much. Well, thank you for the call, Bruce. Something will benefit a lot of listeners, be very careful when you choose that car. You should go to a manager and get something in writing saying, I agree to hold this car until Monday, and with that, you've probably got a real good chance that it won't be sold.

But thanks for the call. Please call again. Yes, please do. Do you have time to comment on your column that you talked about this morning? Before I do that, let me try to comment on this text here. My name is Jack. In regards to the airbag issue, the cure is to stop the insurance companies from insuring these cars. That would stop it right now.

Really cool idea. Great idea. I heard that one before. Yeah. Yeah. I think Sue came up with that idea. There's so many different ways we could go on this. And, you know, this is what we call brainstorming.

Great suggestion, Jack. There are so many ways we can stop licensing and registering cars. If the Department of Motor Vehicle, we could pass a law that says it's illegal for the dealers to sell the cars. We could pass a law saying it's illegal. for the manufacturer to allow their cars to be sold because they can control their dealers. And here we have another one. Don't insure a car. Or raise the rates.

Exactly. Raise the rate. We've got a terrible wrong going with a lot of excellent solutions, and nobody will call except the call is to this show. Oh, this is a good call. Good text here. This state can't even make texting and driving a primary offense, and you think they can stop you from having a bag airbag?

You can kill many people by texting. Good point. Politics is a weird thing, and lobbying is a weird thing, and lobbyists are a fact of life. You know, before I sound too radical, I want to say this, I realize that we've got the best government on the planet. I realize that we've got the best system, whether you call us a republic or a democracy.

The United States is an amazing country. We're better than anybody else. But boy, oh boy, boy, do we have some problems. And the fun is making ourselves better. Japanese have a word for it. They call it Kaizen, Continuous Improvement. And that's what this show is all about. It's about trying to make our government.

better trying to make our car manufacturers better really really trying to make the car dealerships better they got a long way to go so that's what we're trying to do with your help and the hardest thing to do we've got your help we've got our listeners help we can't get the politicians help and shame on you all you politicians out there listening we just want to hear your opinion the listing audience is 20,000 maybe greater 20,000 people listening to us all over the country. One politician, just one, call the show.

$1,000. I will pay out of my pocket to your campaign if you will call the show and comment on your position on why it's legal to sell cars with dangerous airbags or any other dangerous recall. 877-960-99-60. 7-7-960 and the text is 772-49-6-5-30 okay and here is another caller

texter yes the state should notify you about your bag recall after all the state will contact you if you don't have insurance on your car and give you some time to get insurance on your or your driver's license will be suspended that's Robert from Stewart exactly I mean if you'll call and say that you don't have the proper insurance why wouldn't you call to say you might be killed why why don't you care about the safety of the drivers the state of Florida we're talking about we're talking about the governor we're talking about Rick Scott why don't you care okay we have a caller Chris is calling from Jupiter welcome

to the show, Chris. Hey, good morning. I have a two-part question. First part is, since the Takata recall has been made known, how many people have died, how many fatalities directly related to it? Chris, that is an unknown question. The answer is unknown. Statistically, I think it was 20 or 30 people that we know for sure have died. That's in the U.S.

In the U.S. And that was the second part of my question is, do they have this problem in Europe? Yes. They do. And Europe is not doing as good a job as we are. Back on the U.S., we don't know how many have been killed in the U.S. because it's difficult in an accident to determine the exact cause of death. Picture a horrific accident, one or two or three vehicles, trucks and cars.

You know how horrific these accidents are, bloody and gory, and just sometimes you have to cut the people out of the car. I even hate to talk about it. So when you recover the dead people from the car, an autopsy would have to be performed to really determine the exact cause. Is the metal from what part of the car? Is it from the airbag? Got it. Is it from the entrance? I guess it's a broad section at that point.

Exactly. Exactly. So the deaths before the whole Takata airbag thing were brought to light were never even checked. All the police would come. There'd be dead people. Oh, he died in the accident. The thought that the airbag could kill you never occurred to anybody. So my guess is there's hundreds or thousands of deaths from this, and we just don't know. Okay, then I guess maybe a better question would be how many deployments or explosions have there been that have not been accident related? And, you know, someone's just driving down the road and the thing triggers, which is, you know, the main cause of the recall, right? There have been, the answer to that, and I can't give you that precise number, very few.

And to be fair to the manufacturers and the people that are on the other side of this position, we make a big thing. I'd probably make too big a thing out of this. I've read a few instances. There was one on the west coast of Florida. I think there were two in Florida where airbags deployed without any accident being involved. Rick? Well, the main issue that caught everybody's attention with this was that it was airbags deploying in an accident, but instead of the airbag simply popping out like a balloon like it should, the metal casing of the inflator would explode like a hand grenade sending metal shrapnel out into the car. Now, what they have found since then is that on some of the older cars, specific, right now the ones that have been

identified are the 2002 and 2003 Hondas which of course are the oldest airbags probably for Takata. They actually the inflator explodes into shrapnel like that

without any impact at all. Without the car even being in an accident suddenly a hand grenade goes off in the dash. So that's where it's getting so dangerous. There have only been a couple instances of this but Imagine you're driving down the road, and a hand grenade explodes in your dashboard. Yeah, I've been listening to the show on and off for the last couple weeks,

and the other question I had was, not the question of the comments, it absolutely should be illegal, and I think the only way they're going to get that to fruition is if there's a financial, well, not that it's illegal, but have a financial penalty. If a dealer gets caught selling the car with one of these, we call airbags, the penalty has to be so stiff that it will compel them to fix it first. Sure, Chris, you know, I'm open to compromise. I'd be open to any kind of compromise. Anything's better than where we are now.

Here's a really crazy compromise. It should be required to notify the buyer of the car that he's buying a car with a time bomb. It's not even illegal now to sell you a car and not disclose the fact that it has. has an unfixed safety recall I mean the dealers are hanging their head on that one because the notification you know the devils and the details you can notify somebody in fine print and that's what typically happens dealer fees and a lot of the other crazy violations and taking advantage of consumers are disclosed quote unquote to the buyer in some sort of innocuous manner you go into the

business office and you sign a hundred papers and you're excited about buying the car. You don't read any of the client, Brent, and I think we just lost Chris, but hopefully you're still listening on the air, Chris. But I would be totally open to any kind of a compromise short of making it illegal. Illegal is the best way to go.

No reason not to do it. But give me anything. Give me notification. Give me a fine. Anything to have some sort of stand-up way to reduce a number of these cars being sold. Okay. You know, I have one I have one comment about this whole topic, and, you know, we really, I think on most occasions

are a little reluctant to get into the graphics and the details of cutting a person out of a vehicle, shrapnel, if you can imagine, use your imagination, the shrapnel exploding into your face, into the body, you know, maybe this is what it's going to take for us to be graphic and to explain to our audience how serious this topic is and to all of the people that are listening. We know you're listening to the dealers that are selling these cars, to the government, to the commissioners, to Pam Bondi, to Bill Nelson, to Rick Scott, to all of you. People are dying. Let's change the law. 877-960, or you can text us, and please do text us on your opinion of our mystery shopping report that's coming up,

772-497-6530. Now back to the recovering car dealer. I've got a text here. The texter said you can answer this by return text. It's a little long. It has to do with his 2009 parts availability. on his 2009 Prius. And I will answer that by text

because we're coming up on the end of the show and we want to be sure that we get our mystery shopping report in. So thanks very much for your text and I will get back to you. I promise I've got your phone number here. We may even call you directly on that

so we can discuss it. So any folks that have questions that we don't reach, we can't answer on the show. We will get back to you in some other way and answer all of the text. mystery shopping report for this week was easy pay cars in Stewart Florida now I hadn't heard of this as we're focusing still on the Takata airbag inflated

recalls and we investigated a mid-sized buy-here pay here use car dealership called easy pay cars letter E Z until this week we had never heard of this dealer we We only stumbled on it when we were searching likely Takata affected vehicles on the Treasure Coast. And Easy Pay Card actually had two locations, one in Stewart and one in Fort Pierce. After poking around online, we discovered that Easy Pay Cars is actually owned by the Wallace Auto Group, who has a number of franchises in Stewart and Fort Pierce. Earl Stron Cars has mystery shopped several Wallace dealerships, and all of them were put on their recommended the dealer list found that you're going to write this down

www.w.w.gooddealer, bad dealer, list.com. Good dealer, bad dealer, just the way it sounds. List, L-I-S-T dot com. We've got a list of all the dealers we recommend and the dealers we don't recommend. Would easy pay live up to Wallace's reputation or would it be an evil alter ego? We hope to find out.

Now, in full transparency, Bill Wallace and I have known each other for a long, long time. We actually got into the business about the same time. Bill Wallace started out with a Ford dealership in Delaware a long long long time ago. But I won't say he's a personal friend, but he's a friend. And we are Facebook friends. So let's say we're friends. Total transparency. So whatever I have to say now,

I have to be totally objective, friend or not friend. Easy Pay Cars has a good online reputation and a modern easy-to-use website. All of their used car listings provide a free Carfax report and it clearly posted no haggle online price. From the looks of it, online at least, they appear to be a fairly sophisticated operation. The photos of their facility paint another picture. You're typical buy here, pay here a lot with a small, older. looking office building at one location and a double wide trailer at the other pretty basic i'm just providing an objective description of the facility and not passing judgment on the quality of the

business itself it's an interesting uh uh situation uh the way bill wallis and i'll go back to the fact that i do know bill wallis um this little history as i said i know him he had the ford dealership He sold the Ford dealership in Del Rey to Auto Nation when Auto Nation first really got cranking back when Wayne Hosenga owned Auto Nation. And he sold out for a lot of money, and he signed a non-compete with Auto Nation. And then after his non-compete expired, he began buying up cardiolarship up by talking about Bill Wallace. And he bought up a whole lot of car dealerships in this area, South Florida. and he has car dealerships for almost every franchise. And now I see, I just learned when we did the shop,

he also has buy here pay or lots. So it's an interesting group empire he's got. Really, really, he's really done well. He goes all the way. I can't think of a franchise he doesn't have. Maybe I don't think he has a Toyota or a Honda. No Honda. But he's got about just everything else.

Okay, back on the mystery shopping report. we've been surprised in the past by buy here payhers and I've encountered great customer service and honest sales practices the buy here payer lots can really be bad and as I say we were surprised by some good ones out there I've stated on this show many times that although they charge extremely high interest rates to people with poor credit they provide a vital service to certain consumers often by being the the only available transportation option for many people i know buy here pay here's these a little used car lots that cater to people with bad credit are vilified by a lot of consumer organizations and they talk about the user's interest rates 20 percent 30 percent that's true extremely high interest but which is better for someone that absolutely needs a car to take their kid to school to go to their job to get to the pharmacy to go to the doctor I mean so you got to have a car in South Florida if you don't have a car I mean Palm Strand is an option I suppose

but not a very good one so if you need a car is it better off to pay 23% interest or not have a car at all I think it's better to pay 23% of interest so I think these buy-here payers do serve a purpose you can also reestablish your credit with a buy-here pay here by paying on time and the next time you can get yourself a car and not have to pay so much interest so they're not all evil if they report it to the credit agencies exactly and stew made an excellent point if you're going to use a buyer payer insist that they report your payments to the credit bureau some do not if i had to choose between different buyer payers i'd be sure i chose one that would report to the

credit bureau the less scrupulous ones don't want to do that because they want you coming back that's a good point they want to hook you for life not good okay let's get back to the cut takata issue and our mystery shopping report we found a 2009 Honda CRV LX listed for sale on ACPA cars website for $10,900 we ran the VIN on safercar.gov that's s a F-E-R-C-R dot G-O-V I give you that slowly and I'll give it to you again because if you're thinking about buying a car if you're driving a car and you don't know whether you have a safety recall on that car all you do is go to www.safer car just the way it sounds s a f-r-c-r-c-r-g-r-g-O-v

and check it out put your ven-in don't buy that car if there's a recall that hasn't been fixed or can be fixed especially so we checked it out on this car that we're looking at the 2009 Honda. And there were two recalls, two Takata recalls, one on the driver's side and one for the passenger side. Both recalls were un-fixed, although parts are available. We confirmed recalls on Carfax and Honda's recall website. Now you can really check carefully. You can go safercar.gov, then you go to Carfax.com, and then you go to honda.com. You can really check out triple check and it's not a bad idea to triple check because sometimes Carfax gets it wrong. Sometimes even safercar.gov can give it wrong. It all depends on timing. Nobody knows you have

a safety recall till the manufacturer issues the recall. So you could have one. The recall hasn't hit the computers yet. We learned that the hard way. We sold one a couple of years ago. Yeah, yeah. We actually sold. It was on Carfax. Yeah, exactly. We assume Carfax was perfect we found out carfax is about wrong about 30% of the time and that goes for auto check too that's another service like carfax agent x was sent the listing and given his orders he called easy pay cars to confirm the availability of the Honda CRV he was told it was available for sale here's a report speaking of the first person is if I were the mystery shopper the man I spoke to on the phone told me his name was Maurice

Maurice was a one-man show on a 50 car lot he was a manager he was a salesman finance manager he did it all i think it's the first time we ever had a maurice yeah well i had a maurice but had one person in the whole dealership i think Aubrey's didn't Aubrey just have maybe one or two guys there maybe yeah I mean I'm talking small dealership yeah yeah one employee uh chief cook and bottle washer uh Maurice was very nice asked when I could come take a look at the CRV I told them I could get third by five third p.m. he said they closed at six but he would wait for me and stay as long as I

needed. I thanked him and hurried up to Stewart. When I arrived Marys was a shutting the hoods of the cars they were displayed along US 1. He waved when I pulled in and he came over to greet me. Maurice had the key to the CRV in hand and led me to it. The small SUV was in great shape. It was clean. Had four brand new tires. Maurice put a played on it. She suggested we take it for a spin. Marice was really laid back and cool. I liked him right away. I asked

the first question as we pulled out on the US 1. We use three questions for your regular listeners. You know this, but we have three ways that we put it on the seller of these cars that we know to have defective, dangerous recalls, typically Takata.

We have three questions that would give them the opportunity to come clean. So we don't just give them one chance we give them three chances. So the first question, if we pulled on the US one, were there any mechanical issues? So it kind of leaves them a little bit of room,

a little wiggle room, mechanical. We think that the defective earbag is a mechanical issue. Plus, they're just good questions to ask any time you're buying a used car. Any mechanical issues? Maurice assured me there were no current mechanical issues. So Maurice failed the first question based on their inspection next door

at Wallace Chrysler Jeep Dodge. He said the only thing it needed were tires, which were replaced. And what's very unusual, by the way, to find new tires on a buy-heer, pay-here, car in a buy-here, pay-heer a lot. I hit Maurice with a second question, a little further down the road. Has it ever been in an accident? Question number two. Has it ever been in an accident?

Very important. Maurice said he didn't think so, but he would confirm this when we got back in a review the carfax report marie asked me how much money i had to put down i said i plan on paying cash and my credit wasn't very good i said i may consider financing the terms if the terms were good i asked him what kind of interest rate i could get and intimated i knew it would be pretty high marie replied that the rate would be as high as 23 percent now that's a lot of money that's a lot of interest and we talked about that earlier it's not users it's within the legal limits and the limits of Florida are very high on vehicles and it you typically

have to pay it if you can't can't finance anywhere else I said I would stick to my original plan and pay cash buy it outright we returned to the lot and went inside Maurice printed the Carfax report and we sat down to review everything he the report happily stated that he was correct and there were no accidents according to carfax he handed it to me i asked him a third question are there any safety issues that could concern me marie said the thorough safety inspection was performed and that they would not sell an unsafe car i nodded and thumbed through the carfax report then showed him the two Takata recalls. Now, pausing here briefly. The question is, did Maurice know about these?

He is a good salesman. Was he acting? Or did he not know that this car had Takata recalls on both the passenger and driver's sign? Had he really not read the Carfax report? We don't know. He says he didn't. The shopper, mystery shopper, did believe him, by the way. Maurice looked concerned then. After I, the mystery shopper, found the fact that there was a double Takata Airbag recall on the driver and passenger side. He looked concerned. He said that all the recalls should have been taken care of before putting in a lot. This we can all agree on. They definitely should have been taken care of. He said he would check in the morning with the service manager and see if the repairs were done.

and if they weren't, he would arrange to get them done immediately. Then came a moment of grace we have never, ever, ever, experience. Maurice suggested we review the numbers, but hold off on the purchase until the safety concerns were addressed. That is a staggering. It's a, it never happened before. Most car dealers want to sell the car, get the money, get the car, get the car to the car, delivered cement the deal once they have your money and once they deliver the car it's a done deal but Maurice did not do that it is a staggering act of integrity I had to contain myself

and act like this is a normal thing I said okay before we started I said I understood that the online price is the price but I looked up the car on Kelly Blue Book KB and it showed a fair purchase price of $7,559, quite a bit lower than the $10,990 they were asking. Now, that's a pretty big difference. Kelly Blue Book, just to digress a minute, Kelly Blue Book, Fear Purchase Price, too, is that? It depends. I mean, sometimes it's close, sometimes it's way off. Nevertheless, it's a good negotiating tactic.

And whether it's accurate or not, if you can find a lower price from an official source and you're trying to buy used car, it's a good idea to use it. So Murray said he would do a little better for me. I said, okay, and waited for him to print a buyer's order. He said he lowered the sale price to $10,225, then backed out voluntarily. That's another thing, very unusual, the $699 dealer fee, which we didn't know about until we saw the, The Barser. Was it online? Was the...

I didn't look. Probably. I'll look. Wallace does it. It's required that the dealer fee be disclosed on all advertising and online should be considered advertising. Anyway, with a $699 dealer fee, and the selling price was $9,556. So he came off a little bit off the price. original asking price sales tax and title fee added for the outdoor price of 11,000

even and 30 cents he told me to take the buyer's order on that he would call me as soon as they resolved the airbag issue in the morning I shook his hand and thanked him sincerely and then left the next morning 11 o'clock I received a call for Maurice he confirmed that the recalls had in fact not been done and he sent the vehicle to a Honda dealers a few hours earlier the recall the recall repairs were now being done as we as he spoke the CRV would be back at easy pay that afternoon and he called me as soon as he got it back he called me around three o'clock in the afternoon to say it was ready for the first time i felt real remorse telling him that i was no longer interest because you know hey i'm i'm a mystery shopper

and maurice had been so up front in their mystery shopper's mind you know really really felt bad he worked hard you thought he was honest you know the jury's out on that i mean am i being cynical okay maybe he was being honest i don't know um marisa was still cool and said he understood it was a total professional i mean when you say you're not going to buy the car and they're still courteous and professional that is that's class and you don't see that usually the car dealers and the car salesman get a little resentful, a little angry when they lose a deal. So this easy pay owned by Bill Wallace, almost said Earl Wallace. Bill's father's name is. I'm going to run the VIN in a few days to see if the repairs were made. But I believe it. I mean,

Agent X, you know, felt it was a real deal. Yeah. This is the first. A car dealer actually stopped to sale because of the Takada Rico then immediately got the repairs done we were all speechless the only fault we could find seemed quaint in retrospect but that was the price of the CRV was still quite a bit on the high side but at least the car isn't going to kill anybody so here we are a very unusual report totally different from many that we've done we can score and we can also ask our audience our radio audience our video audience all you folks out there to comment on this report what do you think should this dealer go on our recommended list or should they go on

our do not buy from list 877 960 960 we have time I think for your comments or Texas is 772 497 6530 Texas 772 797 6 530 Texas 772 497 6 530 Audio, one more time, 877-960, 960. Easy Pay Cars and Stewart, Mystery Shopping Report. Do we put them on the approve list or they do not buy from list? Let's start with you, Rick. What do you think? I'm going to give Maurice an easy pay an A.

Yeah. I, okay, he wasn't 100% knowledgeable. about every car fax on a 50 car lot, how could he be? He just didn't happen to spot it in the paperwork. As soon as he found out about it, he said, stop. Demands a professional, easy pay. I think they get an A. I totally agree.

I mean, the salesman is outstanding. Maurice, if you're not listening to something else is listening, I just want to thank you for a real professional effort. So you got an A. That's very rare in this panel to get an A. Nancy? Well, I have to say without a doubt. Oh, wait a minute.

I forgot to get the score from Rick on the dealership, Easy Pay. How would you rank the dealership? Not having seen the place, although the description might be there, they look a little rough. I still would give them an A. As a matter of fact, I'd even say send Bill Wallace an email telling him he ought to walk up to Maurice, shake his hand, say, hey, you did good. I'm going to do that. I'm going to do that. Okay, Nancy.

I was going to say that even in light of the fact of what the dealership looked like you buy your pay here, you get what you see, you see what you get. I have to give the dealership an A all the way around. The Black Widow.

Wow. I am. Sit down for this one, boys. First day ever for the Black Widow. Wow. And, of course, you said an A for Maurice, too. All the way around, N.A. Stu? Excuse me until we prove otherwise.

Yes. That's true. We could all be very, very disappointed in a couple of days. Well, we'll go back. Yeah, yeah. The, I'm going to say, well, I'm glad this is the general consensus, but, you know, call me naive. I believe that Maurice didn't know the way Agent X described his reaction. We spoke.

I always debrief the shoppers. he looked really surprised when he saw the recalls. And also, they could have gotten the recalls done. We know that with the inconsistency with Carfax and there is a delay, that the Carfax report still showed the recalls yet they could have been done. Well, Stu, tell them what you found out with all of the Takata Airbag recalls and all the Wallace. Prior to discovering that Easy Pay Cars was part of the Wallace Auto Group, we were searching Wallace's inventories.

Couldn't find a single Takata car. So, you know, this does sound like a fluke. And we found lots of cars that should have had the recalls, Hondas and the range of years, Ford's, and none of them had it. Okay, so grade A.A. A.A. A.A. We have a vote. Someone text in, and Linda gives them a B.

A B. Yep. And we have another one from Frank and Jupiter Farm says, definitely put it on the do shop list. Fantastic. I'm sorry. Linda changed her mind. A. A. All right. Fantastic.

Well, this is, certainly this is a momentous. It's a very overwhelming. I'm speechless. We've never given A's. I'm going to give A's to both. Very overwhelming. And it's just amazing to me that we could have a perfect report on a salesman and a car dealership. And I'm just really happy.

It would have been embarrassing if we really had to give them a failure, then I would have had to tell them. my friend Bill Wallace that we flocked as the dealership and his salesperson. Now I'm going to have, I'm going to take Rick's advice. I'm going to send Bill Wallace an email and thank him very much for the great dealership.

So let's do a little commercial for Easy Pay cars and Bill Wallace dealerships in Martin County. And Maurice. And Maurice. If you want to buy a car, you've got marginal credit, give Maurice a call at ECPay and Stewart. He's the only A

we've given out, in my memory, I can't remember Renee. I think we've been an A to a salesperson, but that's about it. And, Maurice, I'd call you and try to hire you for my dealership if Bill Wallace wasn't my friend. I might do it anyway. I don't know. Anyway, congratulations, and he's going on the recommended list. Easy-pay cards and Stewart.

Maurice gets a box of chocolates. Okay, ladies and gentlemen, your votes still will be counted. All you have to do is Texas at 772-49765. And that mystery shop is from Easy Pay Cars in Stewart, Florida. And ladies and gentlemen, I want to take a moment and thank all of you for tuning in to Earl Stewart on Cars and wish you all a wonderful weekend. We'll be back next week right here at the Old East Channel. Thank you. Thank you.

Thank you. Fettomte.