Earl Stewart on Cars - 10.28.2023 - Your Calls, Texts, and Mystery Shop of Diehl CDJ of McKees Rocks, PA

Episode Date: October 28, 2023

Earl and his team answer various caller questions and responds to incoming text messages. Earl’s female mystery shopper, Agent Lightning travels to the Pittsburgh area to visits a local Chrysler, Dodge, Jeep dealer to see how much they will charge for a new 2023 Jeep Wrangler Sport S EV. Earl Stewart is the owner of Earl Stewart Toyota in North Palm Beach, Florida, one of the largest Toyota dealerships in the southeastern U.S. He is also a consumer advocate who shares his knowledge spanning 50+ years about the car industry through a weekly newspaper column and radio show. Each week Earl provides his audience with valuable tips that prevent them from "getting ripped off by a car dealer". Earl has been featured in The Wall Street Journal, The New York Times, U.S. News and World Report, Business Week, and other major publications. He has also made numerous appearances on CNN, Fox News, CBS, and other news networks. He is frequently called upon by local and national media to comment on major trends and newsworthy events occurring in today’s rapidly changing auto industry. You can learn more by going to Earl's videos on www.youtube.com/earloncars, subscribing to his Facebook page at www.facebook.com/earloncars, his tweets at www.twitter.com/earloncars, and reading his blog posts at www.earloncars.com. To purchase Earl’s book, “Confessions of a Recovering Car Dealer”, go to www.earlsbook.com. This will forward to Earl’s Amazon page to complete your purchase. All proceeds from the book go to Big Dog Ranch Rescue. For more information or to adopt the dog you have seen today or any of their other dogs, please visit their website at www.bdrr.org. “Disclosure: Earl Stewart is a Toyota dealer and directly and indirectly competes with the subjects of the Mystery Shopping Reports. He honestly and accurately reports the experiences of the shoppers and does not influence their findings. As a matter of fact, based on the results of the many Mystery Shopping Reports he has conducted, there are more dealers on the Recommended Dealer List than on the Not Recommended List he maintains on www.GoodDealerBadDealerList.com”

Good morning. I'm Earl Stewart. I welcome you to Earl Stewart on Cars, a live talk show all about how to buy, lease, maintain, or repair your car without being ripped off by a car dealer. With me in the studio is Nancy Stewart, my wife, co-host, and a strong consumer advocate, especially for our female business. We also have Rick Kearney, an expert on how to keep your car running right. I dare you to ask a question that Rick can't answer about the mechanics or electronics of your car. Also with us is my son, Stu Stewart, our LinkedIn CyberSiber. space through Facebook, YouTube, Twitter, and Periscope. Stu is also the Spymaster Director of our Mystery Shopping Report. He dispatches our secret shopper weekly to an unsuspecting self-forwarded dealership. And now, on with the show.

Good morning, everybody. Well, we're back. This is a longer hiatus than we expected. But in case you didn't know, we were off the air with injury to Nancy's leg and she had some operation. She's back. She's doing fine. And we really have a full crew. Stu's run a little late this morning, but Stu Stewart will be in momentarily. And we're back live for an exciting show. We were just talking earlier about what's been happening in the past couple of weeks. And it always seems the auto industry in terms of at least economic news

is always at the forefront. If it's not inflation relating to automobile problems, it's the microchip shortage, the supply chain shortage, the UAW strike. If it's not one thing, it's another thing. So our hearts on this show bleed for you. A lot of you are consumers thinking about buying newer-use cars. And that's what this show is.

Let's say it's a way to try to help you. It's a way to offer a communication exchange once a week for two hours. We're in North Palm Beach, Florida, but we reach all over the United States. Our mystery shopping report, which I can talk about later, was done in Pittsburgh suburb, McKeesport in Pittsburgh, Pennsylvania, just outside of Pittsburgh. Okay, whatever you say. So I have a Pittsburgh and sitting next to me who corrupts me on the city. But the point being, we are actually international.

We have callers from all over the world. But we're at the epicenter of bad behavior for car dealers in South Florida. Nobody disputes that. We've got the roughest car dealers in, and I started to say, in Dodge, It's like Dodd City. It's really rough in South Florida. As you go further north in Florida, it gets a little bit nicer. But we found pockets around the United States.

Pennsylvania, by the way, has been one of them, where the automobile deal behavior is much better. It's geographic, it's social-related, it's economy-related. And the small-town car dealerships we usually find treat you a little nicer some of the big city car dealers, like in Miami and, Fort Lauderdale or for that matter, New York or Chicago, or anytime you have a high density population, the crazies come out.

And I'm talking about the dealers, not the buyers. I love to have you call the show. That's really what's important. We find out about, well, we learn a lot on the show. We have a telephone number, obviously, and I chuckled because it's kind of an old-fashioned things today. I remember the old days may I have your phone

number kind of a thing that doesn't exist anymore phone numbers are almost secondary. They are secondary when it comes to communication but we love them anyway and our old-fashioned phone is 877-960

9960 write that down if you don't have a thought now or a question or a comment because you probably will. The log of you the more likely you will. And that number again is 877-960-9960. For you texters out there, I'm one of those, you can text us. Nice thing about the text is that you don't have to, we can't get to all the calls, and the text we usually get to all the text. So it might not

be at the first part of the show or when you text, but we will get to the text. And that text number is 772-497-6530. That's 772-497-6530. We have some regular texters out there. Anne-Marie comes to mind. She texts us every week and really one of the most thoughtful, informed persons that call the show. She just absolutely opens up areas that we haven't even thought about and others haven't thought about that are so interesting about automobiles.

So Texas at 772-4976530. Now, we're streaming the show, and I wouldn't be surprised. I don't know how many streaming viewers we have, but you can stream us on Facebook. That's just Facebook.com forward slash Earl on cars. Facebook.com for slash earl the arl o n c a r s

earl on cars and then the important one and i say that because youtube is huge youtube uh used to be uh you know the tail waggon the dog and now it's it's the dog when it comes to uh communications and uh digital and social media youtube youtube.com forward slash earl on cars And interestingly enough, the YouTube followers on Erland Cars have gravitated a lot to Rick Kearney, who is sitting to my right here in the studio. Rick Kearney is our technical guy. He's our certified diagnostic master technician.

He knows everything there is to know about today's very, very complicated cars. And that used to be an exaggeration, I guess, when the show first started 20 years ago. but let me tell you, it's no exaggeration now. Cars are very complicated, too complicated, in my opinion, and maybe that's because I'm an old guy, but I know a lot of young people that are challenged with the complexity of their cars. In fact, part of the challenge is that the technology

and software compatibility of the different manufacturers, when they meld together in one unit called a Honda or a Subaru or a Chevrolet, they come together, they have conflicts. Toyota, we have a Toyota dealership, and this is not an infomercial for Toyota or my dealership by any means. But because we've been in the toilet business for, you know, 45 years, as a retail car dealer, you know, we see what's really happening on both sides. And there's a huge amount of complexity that even Rick Kearney is puzzled.

Not for long, but he can be puzzled. We'll get a new model Toyota will come out, and whoever designed the, maybe it's the sound system, didn't get the Bluetooth right. I hear Bluetooth complaints more than about anything with respect to a car. Now, for that reason, we get a huge number of calls, and back to my beginning statement, the YouTube followers that do the posting have become not just a sort of of a lot of questions for Rick and the rest of the show, but also a source of a lot of information. And just by reading some of the posts, Rick Kearney from YouTube, will be able to inform you about things we're not even aware of. So, YouTube.com, forward slash earlun cars. And don't be afraid to contact Rick directly by posting on YouTube.com forward slash roland cars.

You will be able to get an answer to your question. And I got a tap of the shoulder, and that's got to be the telephone signal. We prioritize telephone calls, and Nancy Stewart monitors those, and we have a caller. We do. Good morning, everyone. Let me give a quick mention to the ladies and just how important they are to the auto industry. They are driving. They drive the economy, and they are definitely important to the automotive industry.

There are more women who purchase a vehicle than ever before. Ladies, $50 for the first two new lady callers this morning. Yes, you can win yourself $50 for the first two new lady callers. You can give us a call, say hello. Or if you had a recent transaction, you can share that with us, anything at all. And you can also get in touch with us at WWW, your anonymous. misfeedback.com. Our number is 877-960-99-60. Ladies, I'm interested in what questions you were asking about leasing, about purchasing a vehicle. So give us a call. Don't forget our

text number, 772-4976530. We're going to go to Ellen, and we have had an ongoing situation with El Hendrickson, and that is where she purchased her Camry, and we've been in close touch with her, and the end of the story turns out, well, wait, and you'll hear from Ellen this morning, and she'll share it with you. Earl also wrote a column in reference to Ellen and that purchase. Good morning, Ellen, and welcome. Good morning. You're making me feel like a celebrity.

Thank you so much. I just wanted to share with your audience and also to thank you both for helping me, giving me the contact for Larry Morgan who owns Al Hendrickson and other dealerships. And it turned out that I got money back and I really appreciated it and I don't feel I could have done it without your help

and giving me the right people to get in touch with. I think it's really amazing that as many people got back in touch with you, first of all, and foremost, Larry Morgan. And I would say you are celebrity status because not every woman has a story like this one. Oh, well, that's nice to hear. And maybe it'll give encouragement to other people out there to, you know, don't accept. You know, if you're not happy with what you paid or what they're offering, you know, and get in touch with, like my mother always said, go to the top. And I did with your help.

Thank you. Earl? Well, I just say, again, to set the scenario, the blog that we wrote, and I think there's a second blog I've wrote on this, written on the subject, is if you have a problem with a car dealer, and this goes with any business, the higher up the line you can go to have your complaint heard, the better off. How many times are you shuttled to a customer relations manager or someone you don't even, you're not even sure what they do,

and they listen to your problem, they say, okay, I'll get right back to you. I'm going through that right now with DirecTV. We have a DirecTV in our home, and we have a problem with one. It's going on for two months, and all I can talk to is somebody that they've sublet, this customer satisfaction issue, too, and I can't get satisfaction. So Cardinals are relatively small compared to DirecTV and Comcast and the power company and the rest of it. So trying to go up the ladder.

And when Ellen had her issue, she went into Al Hendricks and Toyota, and they charged her thousands of dollars more than they should have to make it simple, deception, unfair and deceptive sales and trade practices. everything else. And they took huge advantage of her. She called the show and I was thinking that Al Hendrickson, Toyota was owned by Al Henderson. Well, it used to be she didn't know that it had been sold recently to the Morgan Auto Group. I was able to give her the telephone number for Larry Morgan, the CEO, the head of the Morgan Auto Group. I happen to know him personally. And I know a lot of car dealers. And so I said, trying

to reach Larry Morgan. She successfully reached Larry Morgan and was able to receive a refund of several thousand dollars. Does that about sum up, Ellen? Yes, that's right. And I really appreciate it again, and that's why I

call today, because I wanted to thank you, thank Nancy for being so supportive and informative for me. Well, you're very welcome, and you're Your experience, as bad as it was, and you probably will never fully recover, because it was just, mentally, it had to be a huge challenge just to deal with an anger and everything else. But because of your terrible experience, what happened to have a happy ending, it drove home

a point, which is when you go into a car dealership, before you sign anything, and before you get involved in any serious commitments, learn who the boss. is learn who the top person that you can contact is it could be it should be at least at a general manager level if you can get to the owner of the dealership is in this case here we were lucky enough where she could talk to the owner then that's the best but go up the ladder don't be don't be satisfied with a cell phone number of a salesman or even a sales manager take it up as high as you can because if you have a problem they are a nice number

95% more likely to deal with you than the salesperson, who's, by the way, commission could be at stake. If a salesperson has to refund $1,000, that's going to cost him $250 for every thousand he refunds, because that's the typical commission, is 25% of the profit. So that's another reason the lower-level employee is not going to give you a fair shake. So we got this message across in Spage. Thanks to you, Ellen. will be forever indebted and please feel free to call the show

anytime we'd love to hear from you and Ellen more importantly there are so many women who are listening and you know they need that reassurance that if they do take their negotiating skills and their knowledge you know to the dealership

even after they've been taken advantage of you know they come out the winner because they definitely are driven and that's really important for you all of the women who are listening and you are a driving force and I so appreciate our conversations our texts in how things turned out yeah because I bought cars in the past but I learned a lot from this one you know yeah because I think things were more open years ago or something

or there weren't these hidden costs I don't remember so many hidden fees absolutely it is a learning experience and there's nothing like we're word of mouth. Ellen, because we have so many calls backed up, you know, I'd love to talk to you longer, and you're a very interesting person. You have yourself a great weekend, and give us a call again. Thank you so much. You're welcome.

877-960, or you can text us at 772-497-6-5-30. www. www. Your Anonymous Feedback.com. We're going to go to Lance in Tennessee, and for everyone else it's waiting. I'll be right with you. Good morning, Lance. Well, Earl. Welcome.

I got a song for you, Lance. I'll wait to hear it done, though. I've got one for you. Oh, no. I'd just like to say, Earl, you were talking about Bluetooth. You know, there is a cure for that, and it's called a dentist. It's called what? A dentist.

Dentist. it's called a toothbrush I would be remiss if I did not say we've missed I know it's been a long time yeah and Nancy worked glad you're feeling better and to celebrate your return oh Nancy's got a song

I've got a little quick tune for you well Earl Stewart what can I say you've been a little bit M.I. Welcome back. Good to see you back on the radio.

I was waiting for the last line. You didn't resolve the chord progression. Well, you know, you might not have the greatest voice, Lance, but you got the greatest soul. And that soul comes through in your voice. I think you have

a career there. I think you should get agent and you would have a niche. Right. Nobody else is filled yet. Most people when they sing bad, it doesn't sound good. When Lance sings bad for some reason, it sounds good. I think Lance got disconnected. Oh, there he is.

Welcome back. We're glad I, I've really, we really miss you for the last week. No. Bless your heart. Thank you, Lance. Welcome back. Welcome back home. That's good to hear.

Good to hear your voice, too. I'll save my song for next week Johnny Fradley calls Lance is singing the Tennessee blue grass tooth Bluegrass tooth I like that Bluetooth grass

I don't know How I propose Thanks for calling Lance It was nice talking to you Give us a call again We're going to go to Chet who is calling us from Wellington

Good morning, Chet Good morning, how are you? Great. Welcome. Thank you. I'm a first-time caller and a long-time patron at your store and your dealership, so I've known about you guys for quite a while. I've got an issue here that I'm not sure that we can fix.

It happened with a foreign friend who took my 2006 Toyota Camry and put diesel fuel in it. Uh-oh. And I'm trying to figure out whether there's a way out of this. Yeah, there is. My daughter did that once. Rick will explain the remedy. All right.

Diesel fuel and the gas happens quite often, a lot more than you might expect, and it's not a killer. It's not going to destroy the car. It's simply, because diesel fuel just isn't nearly as refined as gasoline, so the car won't run on it. but all that has to happen, you'll need to get to a shop for this. Any good independent, any dealership can handle this. They're going to drain the tank completely, put fresh fuel in there,

then pump some of that fuel through to flush the lines with that clean fuel, and then basically just put the lines back together and sit and crank the engine until it flushes all the diesel out with the fresh fuel and gets the car running. That's the basic simple answer. A lot of shops are going to try to charge a lot of extra. They're going to say, oh, you need to do spark plugs. You need to do injectors. You need the injector flush.

You need this. You need that. The other thing. You tell them no. Approximately, what would be the cost of a fair job? I'm going to say, on the average, you'd be looking at about $5 to $600. It should be no more than that. tell them you simply want them to flush the system out completely with fresh fuel,

refuel the tank with fresh fuel, and basically you're just going to need to drive it for a lot while. It's going to smoke a bit. It's going to run a little bit rough for, you know, a day or so as it works all that out. And once he gets all that diesel out of there, you're going to be just fine. And share what you should do, because now you've got an idea of what it should cause, is be sure to get a quote up front as to what they're thinking about. And you might want to check with two or three places, reputable places, before you let somebody loose on it without a price.

When you don't get a price up front, that's when you get yourself in trouble. Exactly. I actually have had a quote of about $1,000 more than what you just said. So they're out there. Does your deal, will your can your dealership do this repair? Oh, yes. We see them all the time. Okay, well, that's good to hear. I would rather have a dealership that's got a great reputation to take care of it for me. Do you know how much diesel she got in it?

It was probably less than a gallon. Okay. Does the car still running right now? Does it run normal? It ran The person ran it from where they first realized what it was To a parking spot at a mall And left it there So it rode for maybe a quarter of a mile And then it got all rough and ready

And it stalled Yeah that's when it started picking up Because the diesel will sink to the bottom of the tank And the gasoline is being more refined as lighter And it'll get on top Yeah so they They should be okay with just blushing it out and then flush clean fuel through it and you'll be all right all right that's wonderful

i really appreciate that advice uh that's what i was hoping to hear thank you we appreciate you chet give us a call again we're going to go to steve and he's calling us from poem beach gardens good morning steve oh yes good morning got a quick question for you you hear me okay yeah yes we can hear you loud and I have two things. We were at the Earl Stewart's Toyota over there in US One. And I'm trying to buy a, can be a few years old or a new six-cylinder Camry. And they, everyone I look at it, can you hear me okay? Yeah, yeah, they're not making the six-cylinder Camrys anymore.

Oh, they're not. Right. So that's, that was my question. There were like $10,000 more than a four-cylinder, and I couldn't figure that out. Well, that answers. That answer the question. Comment going forward, they're all going to be four-cylinder hybrids. And starting next year, there won't even be a gas version.

However, if you are looking for the six-cylinder, you got your heart set on it. Yesterday, I finished inspecting a V6 TRD Camry that is on our used car lot right now. Is that the black one? Yep. You've already looked at it, huh? Steve? Well, I'd look at it online. Yeah.

Steve, just out of curiosity, I'm putting on my car dealer hat now. Who did you speak to at my dealership that didn't inform you that they're not building the six-cylinder camera anymore? Well, I thought this is all online. Although we were there, I was kind of just hoping to see a new camera in the showroom and of course that showroom of yours is very busy and there's not much room in there for anything but sales you know it's a nice

dealership but every time I'm there it's kind of cluttery to me I'm kind of used to smaller towns but the six cylinder thing I didn't know that they were discontinuing them I test drove one there

years ago and loved it and I said well I'll get one and now the time is right to get So if I don't jump on one soon, I won't be able to get one, it sounds like. And that's, I'm not sure what it was the last year it was. What year is that, the TRD you're talking about? 22. 22 or 23.

So, yeah. So there are $10,000 premium for the six-cylinder. Have I got that about right? Yeah. Okay. All right, that's it. I was kind of, we listen to your show all the time. And it sounds like a good deal.

to buy a car from, but boy, it's almost like you need a map to find your way around there. It's kind of a busy place, but it is what it is. Yeah, we should, we'll provide those. We'll put some car shares at the time. We built that dealership because Toyota put a gun to our head and said you had to keep building a builder bigger and bigger. I fought it for a long time, but all the manufacturers make the dealers build dealers that are bigger than we need. but we have a contract with them and basically we have to do what they tell us to do

with regards to the building so you're right it is too big we all agree I got one other question for you do you negotiate there or are those prices fixed we have to set one price

we price it well actually we're priced them pretty much below the market now because no one's below MSRP yet but yeah it's one price no negotiation and no junk fees. It's just the price and sales tax. In tactic, and your tag fee to the county. So I can't negotiate with, let me say.

You can try, and we'll just smile at you. This makes it real easy, Steve, you know, whenever a potential customer comes in, you know, they know exactly what they're getting. Sure. Okay, well, thanks a lot. I know you've probably got a lot of people holding. we were holding for quite a while. So thanks for answering our question.

Thanks for sticking. Have a great. Give us a call again. Our number is 877-960-99-60, or you can text us at 772-497-6-5-30. Or go to Your Anonymous Feedback. That's a great way to get in touch with us. Your Anonymous Feedback.com. We're going to go to Decc in Boca Raton.

Good morning, Beck. Good morning, everybody. Nancy, I just want to mention to you. you got a great radio voice. Pardon me? You have a great radio voice. Oh, well, thank you. And I thought that from the very first show, by the way.

Is that right? Yes. Well, I appreciate that. Thank you. Anyway, the last time I called, I called about Auto Nation, but I'm not going to talk about Auto Nation today because whatever happened,

what it is good for me, but that's the way it is. But I do have a question, one question for Rick, please, to start. Rick, I notice on my, 2007 Lexus RX-350 that it's making a rumbling sound when I make turns

on the front and I've come up to the conclusion that it's the control arms and the bushings of war and on the control arms so I was going to ask you if I was going to change those which I would do myself

and if I bought aftermarket products on that would that be okay I mean if you're doing it yourself after market you're totally fine but I mean that is quite a job that's quite an undertaking for control arms because it's you know doing it yourself on the ground that's going to be pretty good job yeah there's a lot of bolts I see I looked at it yeah I understand that end of it now you're planning on replacing the entire control arm, right?

Correct. Yeah, because trying to press the bushings in and out of that, oh, no, no, bueno. Yeah, it can be done. It definitely can be done. I would highly recommend go somewhere and have an alignment done afterwards, because obviously, you know, minor changes in them, your alignment's going to be a little bit out when you get done, but, yeah, that's, it's quite a job, but yeah. Okay.

My second thing I just want to bring up here, I think Earl might get Earl's hair standing on his head. But when I was rather young in Europe, years ago, we had this little thing called a dynamo on the back of a bicycle. And it used to light the, to put the lights for the lights on the front and the back. It used to spin when the back of the wheel was spinning and it created energy. but my idea is why can't we put that on a Tesla and generate energy for the battery on a Tesla?

Well, you probably could. The question would be the amount. And there are a lot of ways you can generate electricity, but some of them won't get the job done. A vehicle requires a lot of power, horsepower, torque and you can you can kind of supplement the energy and there are ways that they do that now with even induction and solar panels and cars but there's nothing to beat a battery red I mean a good a good battery with a 350 mile range

right now that's a status that you have to have to have a successful EV okay Well, just an idea. I think it was going to die. And that will happen. I mean, eventually there will be something. It will be taking hydrogen out of the air. We'll be doing something because technology is just exploding now. So I can see a battery electric vehicle without a battery.

I don't know how it's going to happen. But if you had asked me 20 years ago about electric vehicles, I'd say there's no such thing. It won't happen again. but technology is surprising everybody every day. Well, if we come up with some item and we take it public, I want to have that guy as the CFO. He looks like a real money guy.

All right. Okay. I'm going to enjoy the rest of the show. Thank you. Thank you so much. I have a quick correction before we jump somebody. I was going to ask the question. The TRD is the Toyota Racing development,

which is kind of a rare bird. But, yeah, they still make that in the V6 for now. Not my way in check. Okay. All the other, they used to have them in the VX6, LE, and the V6, that's all been discontinued. Okay. Thanks so much for calling.

We'll talk to you again. Have a great weekend. We are going to, well, first let me mention again that ladies, if you give us a call this morning, if you give us a call this morning you can win if you are a first time caller the two of you two ladies can win themselves $50 this morning just by calling and saying hello or share your experience with us we would most appreciate it 877 960 9960 or you can text us at 772-4976530 and if you haven't picked up that October

addition to consumer report you should because they have tested the safest cars and not only that they have a list of the safety features that are most important whenever you do purchase your car 877 960 9960 and like I said you can text us at 772-4976530. We're going to go to Meg And she is calling us from Wellington. Good morning, Meg. Good morning. Welcome back. I listen to your show.

Thank you. So I have a question. I purchased a used Accura RLX and seen records, everything, were good. But they cannot figure out how to turn my TPMS lights off. I changed all of them. They said it was the sensors. And I had all four replaced. And they can't figure out.

out how to turn the light off. Any thoughts? Black electrical tape. Did you have the sensors programmed at the dealership? No, this was, I bought it from a private person. Right. And I brought it to tires discount, and they said, yes, that is, you know, there was three of them that were bad.

I could just replace all four of them. And they can't figure out how to turn it off. They tried everything, and they said, I'm sorry, we can't figure it out. Yeah, you probably will have to go to a, no, don't, well, let's see, try this first. Don't go to Accura first. Go to a Honda dealership first, because Accura is simply the upgrade to Honda. They may be able to program the sensors there. I know with Toyota, our sensors, we have to have a special scan tool dedicated to Toyota

that we have to go in and retrieve a code from the sensor. and then tell the computer, this is the code that you're going to look for. And it's kind of like pairing a Bluetooth to your car, but you have to have the codes off the four sensors and program it to the car. And we have special tools that can pick those codes up with it. Let's see. We have new information coming from the Internet. I'm sure they would have already tried this one,

which is turning the key on and press and hold the reset button on it but if the sensors have not been programmed that won't work I would start with the Honda dealer you say you're sure they've tried it do you know it says here I just Google the first thing it popped up was

I turned the key to on now press and hold the reset button until it blinks three times fully start the car and let it run for about 20 minutes. Do you know that someone has already tried that? Well, they had the car for a couple hours. Yeah.

They're doing something. I would hope they did. They said we're going to reprogram. They gave me a quote, how much it would cost to replace all four of them and reprogram them. I said, okay, do it. They had the car for a couple hours. Got the car back. It didn't go off.

They said give it a few days. Gave it over 10 days. Is that something that they would really do? Give it a few days. And then when I brought it in, they said, again, and I said, it's not working. They said, bring the car by, we'll look at it. The gentleman was nice, and he said, we've done everything we can, and we can't turn them off. My guess is they didn't use Google, so Google it, and give them the answer, then bring it back in and say, now try this.

Because there's three or four sources of Google, and they're all identical. They say exactly the same thing. That might have been in the ASC training manual. though yeah you know I mean they're so either or I don't know I don't want to cross this guy over here but I think say bring it to the Honda dealer this first guy already had their shot yeah we'll take it to the Honda dealer and let the Honda dealer look at the Google I you know what I'm saying today in my introduction for those who didn't hear my introduction cars are so complex today Google how to program it a lot of people including the technicians don't know what's going on

Google how to program the TPMS. I do, though. Yeah, Rick knows what's going on. Rick knows what's going on. If you Google it, it'll say, to program it, they're going to say you're going to need an OEM scan tool or some sort. Hey, Meg, I think it's a great idea for you to take the information that we just shared with you today and go back to that dealership. It might be, well, somewhat intimidating. Nothing like a woman to get things done, right?

Correct. You're right, Nancy. All right. Well, thank you for the information, and I enjoy your show every day to work. Thank you, Most. Have a great weekend. All right. Hey, 7-7-960, or you can text us at 772-4976530. And I was talking about the Consumer Report earlier. There's a lot of information in the Consumer Report.

They have an article that they did on junk fees. We also were taking a look at the Five Safety Essentials. that are on in that October edition and the automatic number one is automatic crash notification to improved handling isn't this great of automatic emergency break that's the AEB and then there's the more protection for guess what the rear seat passengers boy do they need it so pick up that October edition and you'll find everything that you need this weekend and They do have the safest cars also.

Okay, 877-960-99-60, or you can text us at 772-497-6530, and Jonathan has alerted me that if you want to watch us live, go to Erwan, YouTube, Erlon Cars, and you can see us right there. For now, Facebook is down. So, we're going to go to Marty. He's a regular caller. We love talking to Marty. Good morning. Good morning. I missed you for the last couple weeks.

I just felt really bad when I saw your text asking if we were alive, but how would we answer that? Yeah. Well, if I could answer it on the phone. But anyways, I got two items. First of all, I got a big insurance increase, so I said I'm going to try USAA and see what their price was. They were only $2,800 more than I was paying now. so anybody i don't have any idea how people think that it's a cheap car insurance unless you have uh something but that they were terrible marty what uh what what deductible are

you uh asking uh the quote from 200 how much 200 200 yeah that's pretty low that's too low yeah but i mean it's the same one i've got and the one i'm paying 2,600 on a year And they want it's $5,400. Yeah, more and more people are what they call going bare with auto insurance. And you have to own the car with no financing available to even be able to do that. But it reached a point where the insurance is so high that it's almost unaffordable for a lot of people. So I can't. I'm shocked at USAA.

I think if you keep on trying, I assure you, How many quotes have you gotten so far on your insurance? I got a couple other ones that were all higher than I'm paying, so I'm just sticking. Would you say you've had a total of more than five quotes? No. Well, get 10 or 15. I mean, I know that sounds nutty, but you'd be surprised the variation. There are companies out there that will shop your insurance for you,

and I don't even think they charge your fee. I think they'll get their remuneration from the insurance company. But if you can, maybe we can get you the name of one of those companies and shop around because you know you're in a seller's market. The insurance companies are gouging. They're taking advantage of the mentality. See, right now we all, you know, there's nothing makes a seller happier than when the commonality of the buyers is,

prices are really high. That way, when you walk into the store, car dealerships or insurance companies, you're expecting a high price. So you just have to try a little harder. I'd love to see you try at least five more and see what happens. We'd love to hear from you. I got one other quick question for Rick. I'm going to try to stump them on this problem. Rick. Okay, Marty. I turn my left turning light on and my windshield wipers go on. What's the vehicle? 2020

Toyota Camry. Are you sure it's the right lever money? Stop Rick, he stopped Rick. You have most likely lost a ground wire going up to the combination switch. You're just making that up. No. Well, you know what? I came in and I

talked to somebody at your dealership but they told me, just make right turns. Well, that works too. But, yeah, the wiring harness that comes up to the steering column there, it's going to have one ground wire that's going to split off to go to those two separate switches because you've got turn signals on the left side, wipers on the right. Right.

And if the ground wire has broken somewhere past that split point, it's going to back feed through there, and it could very easily turn the wipers on. That's right. I'd be looking at the ground wire. It doesn't happen all the time. It doesn't happen all the time, so I can't recreate it. If I came in there now and turned the left, you know,

turn the signal on, it probably wouldn't happen. But my question is, is that a big job to find? It can take a little time because what's most likely happening is that that one is partially broken and it's making good contact sometimes, and in other times it's like stretching a little and not getting a good contact. Well, how much are going to cost to reattach a ground wire? Take them 12 hours to get to it.

Well, actually, if we just want to try a quick test of it, I would just tap a new ground wire on somewhere, run it to a piece of bare metal, and say, see what happens. Okay, and charge one hour labor. If it worked, how long would it take to? Cost them $150. bucks one hour labor 150 bucks okay yeah see the problem is right now it doesn't happen all the time so you could say it's fixed and it's not fixed but but rec's little test will determine if

that's if his hypothesis is correct right you just you tap a new ground wire on there and say go and see see now what happens and if it doesn't happen anymore problem solved yeah hey Rick it wouldn't it be something if he could take a picture and catch all that But, you know, I mean, you would have to have reflexes like a cat. No, no, he could wear a GoPro on his head like I're all used to. I just record every minute of his life. All right. Hey, Marty.

Marty, can you mention the insurance companies that you, you know, went to or you got a bid from? Well, the only one is my current one is Allstate, and they raised me. but when I went to USAA, I said to the guy, listen, I don't want to, that was only a $5,400, is only a six-month quote. So that's over $10,800 for a year. So I said to the guy, well, are you sure you have a computer that works? Uh-huh. You know. Yeah, definitely.

I was just amazed at Consumer Reports, as you heard the past couple of weeks, you know. know, or maybe a month ago, how their report turned out, you know, their survey results. And USAA came out on top, and I would imagine there's, you know, there's more to it than what they're reporting, like Earl pointed out to you, you know, and also NJM Insurance Group. And there's insurance groups on this list that I've never even heard of. so yeah well i'll try like earl said i'll try a few more and see what they come up with yeah that's a good idea thanks so much morning we love talking to you all right stay on the air please thank you we will indeed don't get injured don't have any more surgeries nancy uh 877 960 9960 or you can text

us at 772 4976530 you know don't forget you can text us at 877-960-99-60 and your anonymous feedback don't forget that and ladies I'm still waiting to hear from somebody first two new lady callers $50 this morning just give us a call okay we have Gary calling from Jupiter good morning Gary good morning I have a quick question for Earl okay does your dealership on our Southeast Toyota coupons. Southeast Toyota what? What kind of coupons? Oh, coupons.

It's a conventional oil change. Yeah, we honor coupons, yes. Yeah. Yeah. This is an interesting question. Before you get into the subject, we have no power to restrict their coupons that they have that they have for our service department.

And the objection I had to Southeast Toyota and Toyota manufacturer is the fine print. And we don't like coupons with fine print. And that's the way there's are. But it's always been a source of argument between me and Southeast Toyota

when they start sending national ads out or regional ads out. There's also like issues, most dealership service departments charge a junk fee in there. They call it shop for environmental. So a lot of times most dealers who honor the coupon. I'm not trying to make you feel bad about using it at our place.

You can use it at our place, but most other dealerships have a way to recoup the discount that they have to give you with the coupon, if you follow me. There's an extra junk fee at the end of the transaction. There's a junk fee in the service department, and all the other dealers charge it, and we don't. And so, as you said, they deliberately put a low price in on the coupon, obviously.

That's the reason you want to have a coupon to get a low price. And then you expect a low price, and you come in with the fine print says there's a shop fee, miscellaneous supplies fee. It's lower than it otherwise would be at that dealership. Yeah, yeah, exactly. But we don't charge that, so we get kicked in the butt by it. Exactly. Well, whatever, I purchased a Toyota from your dealership, and I've had my service work done there ever since. I appreciate it.

And ever since I purchased Toyota, I've been getting emails from Southeast Toyota. with these coupons. Yeah. Yeah, they push the service because they sell us the parts. So if you get an oil change, the Toyota dealers come through Southeast Toyota. They're getting paid for the filter.

Yeah. They love us to sell batteries because they sell us batteries, they sell us tires. And Southeast Toyota is a regional distributorship that is contracted with Toyota. They also charge us more for the cars than the other Toyota

have been dealers. If you're in New York, you pay Toyota less for a Toyota than if you live in the Southeast United States. That's the secret that nobody wants you to know, but Southeast Toyota does charge its dealers in the five South Eastern states more than the Toyota dealers and the rest of the United States pay. So if I bring this coupon in from my service, then I can get the coupon price. Yes.

With no shop fees at it. No junk fees. No shop. Absolutely, Gary. And Gary, stay tuned for our mystery shopping report this morning. That'll come to the audience at about 9.30. Just an example of this fine print. It's just, it gets worse and worse.

And it's just, it's a nuisance. And we went out to, I believe it was McKee's Rock, Pennsylvania, right stew at Jeep Dodge. Yeah, near in the Pittsburgh area. Yeah, Jeep Dodge, Ram. So stay tuned for that. this morning okay I sure will okay thank you very much for your thank you Gary it was great hearing from you ladies fifty dollars for the first two new lady callers give us a call 877 960 9960 we're gonna go to John in

Palm City good morning John and welcome morning to everyone good morning we mentioned today consumers report each issue gets more fabulous than the other one the December issue just came and this is how they update on everything. They had a test, well, tested a lot of products. And on page 42, they updated the common type of battery, which is a series 24 and 24F. They updated it. And from July 2023 this year, they recommended for that number for Series 24. The Napa, at that time, I think the Napa was a, I don't know what model exactly, it was a legend. Now, the new report, It says Interstate, Interstate MTP-24 Megatron.

Now, if I remember correctly, I think Interstate is sold by Costco. And they recommend that. They gave that. That's updated from the July issue, a score of 86, and I think 99. Is the interstate the top one? I don't know if it's the top one, but they say it's an MTP-24. And they listed in Arizona $125. Hey, good info.

It's called a Megatron. So I just want to say out there on top of everything, and we all know that fabulous issues of consumers. And then the second thing I want to mention, three weeks ago, Nancy herself mentioned the battery tender. So I have a neighbor that just came back six months exactly that they were gone from their place in New Hampshire. they had their car

on a battery tender they came in and they started up on the first shot the battery tender was left on there for the six months but again I recommended to them that they still got somebody I'll do it even to just move the car

because they had flat spots on their tires but after a few miles they wear it up you don't go it out and it paid it even but again Nancy mentioned this battery tender, which is very reasonable price, and here it is

six months and Bigel. First shot, the car started up. Thanks so much, John. I love when a plan comes together. Yeah, exactly. Evidently, everyone heard about it. And what a great story. You know, nothing like coming back from your vacation

and being able to start your car up. Thanks for that, John. On the very first spot, first start, bomb right over. Yeah, boom. That's a fabulous story. There it is. Boom. Yes. I wanted to mention that, and thanks to Nancy Stewart, bringing up that point. There you go. Thanks, John. Thank you, guys. Welcome back.

Have a great weekend. Thank you for that. We enjoy your company. Ladies, $50 for the next two new lady callers. You win yourself $50. I'm going to go to Patty, who has been waiting from Fort Lauderdale, and she is a first-time caller. Good morning, Patty. Good morning. You won yourself $50, Patty. Great. Yeah, and if you stay on the line after we're done talking and share your contact information with Jeremy in our studio,

he'll give it to me and I'll get that checkout to you. Beautiful. I try to listen in the morning. I don't always catch the show, but I have been. And I just wanted to say hello and thank you for the information that you all give. I'm having a little car trouble myself. I turn the ignition and it doesn't do anything

and then I turn it again and it doesn't do anything and then I turn it again and then it starts. I just had a new battery put on the car and now I'm thinking it's either the ignition switch or the starter. Just don't know how to go from there.

My car does say reset your key and then I heard Just yesterday, if you turn the key like six times back and forth, maybe that'll reset the key. Just not sure what I should do. What type of car is this? This is a 2011 Ford Focus. Okay. 71,000 miles on it.

The first thing I would double check is make sure the battery terminals are tight. Yes, they are. Okay. The next thing I would be checking on this is the ignition switch itself. I don't know about the reset situation because I'm not too familiar with forged immobilizer setup, how their chip keys are operating. But if they say cycling the key on and off a bunch of times might reset that, I would give that a try.

That's only take you 10 seconds to do. But yeah, the next thing I'd be looking at is make sure the connections are all tight. the ignition switch and possibly the switch itself. However, when you turn the key and it doesn't start, do you hear any sort of a click from under the hood? Well, I didn't for a while, and then I went to the store and bought a new battery, and the guy says, yeah, it's ticking, which I couldn't hear from the inside of the car. But there again, the battery finally really died.

So then I could hear the clicking. So then I put in a new battery, everything's nice and tight. still have the turn ignition problem. And I think maybe I wore the battery down, or it was three years, and I needed a new one. Yeah, batteries can fail in Florida just about any time, really. And unfortunately, we see a lot of them get what's called a dead cell inside. And when that happens, that battery will just quit. It'll be strong as an ox one day, and the next day just it's gone.

as a matter of fact I just had to put a new battery in my truck two days ago and it was only four years old but you know they can go quite easily yeah I'd be looking at the ignition switch next and looking to make sure the contacts

are all tight and then it's getting a good voltage signal across that ignition switch okay so just take it in and let somebody say I think it's I think it's the ignition switch and go from there. And turning the key on and off, I just Googled that, is the way to reset the ignition switch.

I'm looking at it right now. And there's a eight-step procedure, which is really interesting about you turn it off, you turn it on for so on. But you might just Google that reset ignition switch for your form 2012 in the model

and you can follow the instructions you sound like you're pretty savvy mechanically so if you Google that you give that a try there's about eight steps you might be able to reset that switch okay that's good news

for me if I can fix it I'm just you know I'm just to have that naturally but I don't know everything you know it sounds like you know enough Patty I got Gooseman just listening to you that's fantastic you just said that you're when you hang up you're going to figure this out you know what i bet you will i have a t-shirt that says i don't use google because my

wife has all the answers you do not and you know what patty he can't find that shirt anymore i don't know something somehow some way you know they came into our house and the only thing that they stole was the shirt that's right it happened it does happen I never I'm 60-ish and I never used to Google everybody kept saying

Google it Google it Google it and now I've been on the Google for like two years and that's my favorite saying to them Google it you'd be amazed how much information is on YouTube it's endless it's just really endless it's amazing

and sometimes you'll Google something and you feel like as if that you know oh geez why didn't I think about this before Google. Use Google. Okay, Patty. Thank you so much, you guys. It's your first time call, right? You're welcome.

Don't forget to stay on the line with Jeremy. Okay, great. Have a great weekend. Thank you for calling. $50, I have $50 for one more female caller, new caller this morning at 877-960-99-60, and you can text us at 772-496. 676530. Don't forget, I mentioned earlier, that you can't watch us live on FaceTime this morning.

You'll have to go to YouTube.com forward slash Erlon Cars. Thanks, Rick. So we're going to go to John, who's calling us from West Palm Beach. Good morning, John. Hey, good morning. First thing I want to start off with is the battery tender you're talking about. Is that also called a trickle charger? Because that's what I know it is. Is it the same thing? Yes. Okay.

I thought it was, all right, very good. And then the second thing is on the shirt, the shirt, I don't use Google anymore because my wife knows everything is what it used to say. And that was the actual shirt that are all. And then my last thing, I just, I just, I, um, I, I love the EVs. I love my Tesla. I drove by, and I've always been interested in the Mustang, the Mox, the Mox.

Yeah. Mocking. And I just saw that the dealership has a load of them sitting in the parking lot. Oh. Now, over on 10th Avenue and just past the expressway. Right. Can you offer me verbiage? I want to go there and get a price on them.

They're all, and they're about the same price as the model Y. But I don't want to pay for a Mustang Mach E when I get the model Y for the same price because the model, you know, the Tesla, you know, is the interesting industry standard as far as I'm concerned. So how could I get that Machi cheaper and not at the starting price of $48,000? I mean, how could it, you know, how would I pit them against Tesla?

And our dealers, you know, would they even be able to do that? I think you're better off just to shop another dealer. You're right, Tesla is, you know, they had a, their profits were off and the stock went down, and that's because of the, of the fact that they've been really cutting prices so much.

They're forcing a lot of other manufacturers, even non-electric vehicle manufacturers, to lower their prices. So Musk has got so much money that he can afford to play with it and control the market. But, well, you wouldn't want to buy a Model Y at Tesla? No, I would. But I also, I wouldn't mind having a Maki, but I don't want to pay, you know, a price for, you know, that I could get the Tesla for.

You know, I'd read. If you want to buy something and use Tesla Y as a competitive thing, that's okay, but you're better off to shop within that family of saying make dealer that you're trying to buy. the car from dealers are pretty insanely competitive and if you can get an out-the-door price from dealer A you can bet that dealer B will beat it and then dealer C will try to beat it that's the only way to

drive the price down okay all right very good you're welcome just stick with the model wow all right sounds like a good idea thanks John

have yourself a great weekend you know This past week, there was a question that a lot of women, a lot of lady callers, they called me, and they were asking me what the most important question was when they go out to lease or purchase, you know, well, purchase, you know, a vehicle. And, you know, we talk a lot about how much, how much that vehicle will cost you in maintenance on the road per year, amongst so many other questions that you really need to ask. It's very important.

And also these warranties that they try to sell, you know, what don't they cover? That's my favorite question. So keep that in mind for our male and female callers. 877960, Texas at 772-497-60. and we, speaking of ladies, we have a first-time caller, and her name is Elaine, and she's calling from North Royal Palm Beach. Good morning, Elaine. Good morning. How are you? We're great. Thank you for calling. You just won yourself $50.

Nice. Yeah. So when we're done talking, stay on the line. Talk to Jeremy in the control room. Give them your contact information, and he'll pass that along to me, and I'll get the check out to you. Thank you. Thank you very much. What can we do for you? Well, this might sound silly, but I have no idea because it's never happened to me. But I'm thinking, what if it does? I have a Nissan 2014, and it's one of those that you have a, like a remote to get into the car. And any time it shows low battery, I go to the dealer and I get the battery change. But what happens if I don't go in time? Because I don't have a key. I don't have a key, and the door doesn't have a key hole.

How do I, you know, what if I'm out? I know that sounds really tough, but I don't know what to do. The door doesn't have any sort of a keyhole. hole on the handle? Nope. What kind of car is it? It does not. That's not.

It's a Tesla, yeah. Nissan, she says. It's a Nissan. Yeah, wow, that's odd because normal, anytime you have a, what's known as a smart start car, there's push button start,

the key fob has a little removable mechanical key that you can then use to unlock the door and get in the car. and then by holding the key fob directly up against the push button you can step on the brake push the button as long as the fob is right up against it it'll pick up the coil in it and it will

start the car uh but for getting into it that's odd but could it be hidden like because i don't see it what what you're making what what year and model is it it's uh it's either a 2014 or a 2015 Okay, Ultima. Ultima. Yeah, we're going to Google that and find out where that is because you definitely should have a mechanical key there that will let you unlock the door. And then if the battery and the key fob fails,

99% of the time, you just hold it right up against the push switch. Step on the brake and push the button, and it will start the car. Elaine, was that not offered to you whenever you purchased the vehicle? I don't recall I've had it for years I think I'm looking at a picture of the door handles there looks like there is a slot are you sure there's not a in your key fob a slot where a small little valet key

is inserted into the key fob? I don't know I don't have it with me we're actually on our way to looking my grandson's fault it's going to be where the key ring is actually on the little fob. You're where the ring goes onto the fob? Normally, that's the mechanical key, and there will be a little tiny switch.

Usually you slide it or you push a switch, and it will release that mechanical key for you. Okay, well, I'm going to have to. I'm going to have to play with it, but I'll see if I can figure it out. Yeah, and check for that belly key. It's in the keypot. Yep. It's kept right inside there.

I know because I took it apart. Right inside here. Oh, very interesting. Yeah, yeah. I think you can do it, Elaine. You can do it. Call back if you have any trouble. Yeah.

And if you need any information, go to Google. I always go to Google. That's right. Elaine, have yourself a great week, and it was great for you to give us a call. Thanks for supporting the platform here. for the ladies and it's amazing as i mentioned earlier word of mouth is just amazing and uh women are a very important part of this auto industry for any dealer to ignore that is financial disaster thank you for your call thank you have a great weekend thank you okay um eight seven seven

966-896-877-960 and I think it might be time for me to take a break and the text number is 772-497-6530 and I'm through over here on the X screen guys do you have anything I do we have well I kind of feel bad because I think we confuse some people with our absence but I have a text from two weeks ago for it Marie. This morning, she just texts and hopes that we're all well and the less know that we're coming through 5 by 5 on YouTube and the radio.

But she had an interesting question from before, and we're getting around to it now. Good morning. Beauty is in the eye of the beholder. Dealer showrooms are full of gorgeous, shiny new vehicles. Unfortunately, no automaker can have an entire line of beautiful vehicles

every year in and out. Sometimes a design will show up that makes one wonder, what were they thinking? I chuckled when I read that. What vehicles would you say were so ugly? They might be considered cute. And Anne-Marie's nomination is the American Motors Gremlin, and I agree with her. And in a similar vein, my nomination would be the Toyota Sion X-B, which was just a, it shocked

people, shocked me when I first saw it, it looks like a cube. But it was cute. What was that was? It was cute. There was a Pontiac before they went out of business. Aztec. Yeah, Aztec. That was their, that, they jumped the shark with that one.

Yeah, that was a lot of as ugly as you could have. They had some redemption because that was a car featured in Breaking Bad about, you know, a decade ago. And it brought some, you know, renewed attention on it. Oh, yeah. So I've actually seen one driving around recently, and I bet you they bought it because of Breaking Bad. Yeah. What a series, huh? Yeah.

The Gremlin was one. thought it was cute. It had so much glass like this weird hatchback. Well, the Edsel. Yeah, the Edsel. They had some weird stuff on it. The AMC. Pacer was the one that was like the... Nice, Jonathan.

The Glym.C. Pacer. Yeah. That was a dangerous car, wasn't it? Oh, yeah. Yeah, okay. It was cute. It was ugly, cute, and very dangerous. The Volkswagen Thing. Oh, that's right, the thing. That looked

like kind of like a tank material. I remember. So much of the Aztec. Yeah. Yeah, but that really got that, you know, that crossed the line. It's a hot car. Oh, yeah. They sold a lot, really? You know, it wasn't it an amazing sound system, Stu, on the Scion when they first came out?

I mean, you talk about woofers and tweeters. Yeah, they woofed it up. They wanted the kids to buy these cars. It was just amazing. My favorite one that I saw was a fellow had a Cyan XB that had been converted for a wheelchair. The back hatch would open, a ramp would come down, and he'd, literally went right in the back of the car with his wheelchair, right up to the

steering wheel. Wow. It was fantastic. I mean, here's this little economical car that a man in a wheelchair could get around easily around town instead of having one of these massive vans with the big

lift and everything. It was fantastic. I thought that was awesome. Amazing. As usual, Anne-Marie gets the conversation going. Thank you, Anne-Marie. You know, I think I've up to you with the, you got to start using ChatGPT for some of these questions because, you know, Google, you know,

they give you a lot of, a lot of answers. And ChatPT kind of narrows it down. I said, does the 2015 Nissan Ultima have a key slot in the driver's door for a valet key? And it says, yes, the 2015 Nissan Ultima is equipped with a key slot in the driver's door to accommodate a traditional key, even if the vehicle is a push button

start, uses a key fob, so it's all there. here's another text we have here i thought it was interesting i'm i asked chat p gpt to verify it says the florida department of transportation f l-d-o-t has a self-insurance program if you can show that you have 40,000 dollars of net worth i mean if you have 40,000 well that's it right there when did you see that it was a text uh from a texter no No name. I put it in...

Let's Google that. I have chat GPTed it. It says Florida does allow self-insurance for motor vehicles under certain conditions, according to the Florida Department of Highway Safety and Motor Vehicles. To qualify as a self-insurer, individual must provide evidence of a certain net worth, which might change over time based on inflation or other adjustments. However... But you can't have the car finance.

I'm waiting... Well, I'm going to ask chat CPT. can yeah because it's not the individual's decision and when you finance it are the collateral has got to be protected so the bank's going to require insurance

and you can go self-insured I never knew the Florida DMV had anything to say about it I mean why that's right because they have the they have to protect the other driver so they're going to let you be insured self-insured for the

other driver, Pip, it was a PIP insurance, PIPP, personal injury protection? Yeah, PIP. Yeah, I mean, ChatGP does agree with you. That's only if you own the car outright. When somebody else is using it as collateral, it has to be protected, and therefore, you've got insurance. Very good. Okay. Where are we?

I'm looking for more text here. We have somebody, we have Roy from Denver says, with respect to the lady with the Ford, it doesn't start. However, either jiggle the transmission shifter or place the shifter in neutral and try again. Neutral position switch. Neutral position switch. That certainly could do it as well, yeah.

You know, with everything I encounter that doesn't work, I found that turning it off, jiggling it, kicking it, I've got a coffee maker right now. I'm driving as crazy an express-o maker. And just when you really got to have that cup of coffee, it gives you error number. 73. So I have a whole routine

list of things I do. I pick it up and I drop it I unplug it, plug it back in. Sometimes I do it so you just play with things. A lot of times you just play with them and the computers you don't know what you're doing to it but you're waking something up. It's called percussive maintenance. Oh, percussive. I like that. You know, yeah. Kicking. The best, what really worked

is I talk to her. I talked to her in the morning and I talk to her in the afternoon when she's getting ready to turn off and I just let her know all the pleasures that she has brought us in the last 10 years. Some people

talk to their plants. Some people talk to Alexa. To punish her Alexa, we unplug her right? No, no we don't do that. You can change your name. I swear at her and then I unplug her. Constructive criticism. You can call her computer that will work. or anything she's purring like a kitten yeah okay yeah I think there's some more over here what do we get the coffee plus I'm surprised we haven't had any calls about the strike

the UAW strike and I asked Jonathan to put a picture up on the screen and so we'll take this little hiatus here if you can if you're streaming us we're going to put a picture of Sean Fane who is the president of the United Auto Workers up and I'm careful about talking about the strike because the public is about 50-50 splits some people are rooted for the workers to get a big raise so they're rooting for the workers to go back to work and forget about the big raise and you got people on the company side the manufacturer's side I had this picture of Sean Fane and he has a t-shirt on that says eat the rich.

So he's sitting here with a, and it was on the front page of automotive dues. Now, my point is that he is the designated negotiator for the auto workers of the big three, you know, Stalantis, Ford and General Motors. And he has to reach a compromise. You know, you don't get what you want when you negotiate. It's like an ambassador. It's like the Secretary of State of the United States, even issues in the Middle East we have now. When you talk, when the, when the Israel is talking to the Arab countries and the Palestinian, and you have, it's called diplomacy and negotiation.

I submit that the president, Sean Fein, of the United Dollar Workers, should not wear a T-shirt in public that says, eat the rich. I suggest that's part of his negotiating tactics. Well, I think what it does is it angers the other side. And I think you remember that a lot of people have to satisfy a lot of other people. And so you try not to anger the other side. I think it's part of its tactics to get reelected as President of the United Auto Workers. But it's not part of his tactic to get the best settlement for the workers. I don't think that's going to have.

I thought he was trying to intimidate them into thinking he might eat them. Intimidation? Intimidation? How about agitating? Intimidation is not in the handbook is not in the handbook for negotiators. You don't. You and me. Are you guys negotiating now? We're going to, oh, we had a heated talk about all this.

And I have another point. In the Tesla. It's probably recorded. We had a caller earlier that I asked Rick a question. about repair I asked Rick how much it would cost and he says well our labor rates $150 it'd be about one hour cost about $150 now the automotive news which is our trade journal I say our as a car dealer automotive news is something that all car dealers read is something that all manufacturers read it's international and it's

kind of like the Bible you know for this business manufacturing and retailing automobiles. So they have an instructive page in there. It's service and parts. It's in there every week. And it's tips to automobile dealers about how they should treat customers. So I have here a tip from automotive news from a man named Stack. And the headline is, there are trust issues if customer ask for labor rate. Now, I'm not going to read the whole thing, but basically they say if you train your customers and you train your service advisors and your service department properly you never have to let them know what your labor rate is and and if you do a really good job they won't even ask you what the laborers if you do an entertaining enough shuffle

dance you can get around that so it's called the smoke and mirrors now for for the trade journal they call it that they're calling it that i'm going oh okay geez I'm calling that. He says here, this means that helping the customer realize going anywhere but the dealership would be a mistake. Bad idea. And, of course, this show, I'm patting ourselves on our backs here. I'm saying this show tells you, you should know what it costs, you should know the labor rate, and you should probably check prices with independent mechanics.

You should not necessarily just listen to the song and dance, from the service advisor at the cardiologist. The thing that angers me is when the automotive news comes up with something like that, it's just not the right thing to do. It's just, stay away from that. Let the cardiologists fight it out. Yeah, I unsubscribe from NADA and all that.

I'm bored by it. Your thoughts, Rick? You wouldn't want to hear him. We all want to hear your thoughts. I got a quick question for somebody I want to know about your degrees. I know that your degree at U.F. was in physics, but at Purdue, it was industrial. Yeah, it was a master of science in industrial administration. It was basically a business course for engineers, scientists.

So if you're a graduate scientist, I was a physicist. If you're a graduate engineer, I could be an electrical engineer. anyone with an engineering or science degree can go to Purdue and get a degree using your technical skills towards a master's degree in business. Okay, so industrial administration. Yeah, exactly, yeah.

There you go. You answered the question. But it's not a master of science, not a master of... Yes, MS. Yeah. Not an MA, an MS. Exactly.

Let's see. Oh, yeah, this is from this morning. I thought I was catching up here from the last couple of weeks. Rick, this is probably up your alley. It says I have a 1998, a Sousa Trooper that I love. The alarms started going off intermittently, especially at night. The door locks work part-time.

I put batteries in the remote and manually tested all the locks, hood, and rear door switches. I've been Googling the problem, and all I can get is how to disable it, which I don't want to do. I purchased an alarm sensor and relay, but they haven't installed it yet. Could this be the solution to fix it? It's possible.

They're not saying whether it was installed as an aftermarket device or a factory unit. If it was installed aftermarket, quite often what they use, they use what's called a T-Tap to connect to the wires. I would go back to each of those and double check to make sure they're getting a good connection because they basically, it's a little plastic piece that wraps around the wire, has a little metal tab. inside that will slice through the insulation and connect with the wire inside. Oh. But if it doesn't get a good connection, then you're going to get weird operation. Yeah.

So maybe somebody already tried to do that and it wasn't done well? Possible. Very likely. I hope that helps. And I think we're not called up. Ice cream at the dairy school. Okay. Ice cream at the dairy school with five cents of scoop.

that came from the text to want to know your address. Did they have an ice cream at the Dairy School at Purdue? Say that again. Was there a place called the Dairy Scoop at Purdue in the town? Ice cream place that you knew about? Yeah, absolutely. Who is this? Do I have a name on the?

Dairy Queen, yeah. Yeah, there was, okay, so it was five cents of scoop. I don't have a name on the texter. That's Jay, I'm sorry. Well, my favorite place is Dairy Queen. Dairy Queen, yeah. We grew up on that one. Dairy Queen with a curl on top.

Okay. Oh, by the way, it is a factory unit on the trooper with the alarm. The next thing I'd be checking are the ground wires. There you have it. You'd be amazed at how often just one loose bolt holding that ground wire can cause all kinds of nightmare issues. Sounds like today the ground wire has played a prominent role. All right, I'm all caught up. You got anything going over there on YouTube?

Yeah, well, I think let me just clear something up that I oversimplified earlier is at the labor rate. And I said you should ask the labor rate, and you should. The thing to remember that labor rates that car dealers have are not the clock hour. You know, why do they call it an hour? That's a good question. It's called the flat rate hour, and it comes from my handbook that, You can buy a handbook that have higher of hours than the manufacturer's handbook would have on labor rates. And the point is it is a good job to shop and compare not just the labor rate, but the actual cost of repair.

The point is that a skilled mechanic like Rick, and I don't mean to insult you by call your mechanics. mechanic you're a you know I've been called worse yeah I know yeah I've caused your words I'm only gonna earlier today in fact you call him a grease monkey once but yeah if you're skilled like Rick the flat rate they the allocated hour for repair Rick might be able to do it in a half an hour or 45 minutes in fact a good technician would typically be able to do it in less than the hour the flat rate hour so it's missing fleeting. And so in that sense, it's really not a good idea to get into the hours, but into the ultimate cost of the repair. Get your estimate in terms of total cost.

And one other thing just to note is that a lot of common jobs, you know, things like that, mainly maintenance, but some repair, they're common. It's job price. So it's lower than the actual rate because they're competitive things. So it's usually you run into like a repair. where you're coming up against the dealers. If you don't understand all that, here's what happens. You bring your car in and maybe you find out that they're going to charge you two hours and their hourly rate is $150, so it's going to cost $300.

So you give them the car, they drive it in the shop, you go in and you get a cup of coffee, and you come back out, and your car is finished. Well, it wasn't in there for two hours, and they're charging you for two hours. So now they think you're a bunch of crooks. Well, you might be a bunch of crooks, but it wasn't because it was out in less than two hours.

The job price. As long as they're quoting you the accurate estimate at the beginning, the hourly rate is an internal function. It's not a published thing that you come in and go, hey, how much is your massage? Oh, it's 100 bucks for an hour. I mean, on the other side of the coin, you could get a really stupid mechanic

that had no idea what he was doing, and the flat rate hours could be two hours you could take him all day to fix it because he doesn't know what he's doing but you still only get charged to two hours that's far more than you probably want to know but I had to tell you. It's confusing but it is definitely

it's more of an internal thing you know I would like to use it you know I'm saying any other professional it charges by the hour they advertise that and you can calculate it that way the service department they don't say oh we advertise

X number dollars an hour they say how much is that repair and they're going to say it's $300 That'd be nice for the doctor charged you a certain amount to cure you. Right. Say, oh, you've got, you know, a heart problem. You could back into that calculation. I'll charge $1,000 and I'll carry you.

If I don't carry it, you know. It doesn't sound right when they say it makes you feel like a car. What's really great right now is that, you know, you can find yourself, at least we have, and I'm sitting across from them, and that's a computer scientist. And, boy, I'll tell you what, Earl wrote a column, and it was called, a good mechanic is worth searching for and Rick's talents are just incredible. How many mechanics do you know that have, what is it, Jonathan, it's YouTube that Rick is engulfed in and you can go there and you can watch all these videos and it's just amazing,

you know, the knowledge that you can learn and you can see just how passionate this computer scientist a.k.a. I hate to even use it. You know, mechanic is. So anyway, go to Erlon Cars and take a look at the column that he wrote. It was a good while ago, but a good auto mechanic is worth searching for, and it is indeed. Okay, Rick. Rick's got some. We got some, yeah, here. Tom Steckles asking, did the hospital offer Nancy an extended service plan? That's a great question. Would you like to protect your investment? Yeah.

See, here's our medical system has a huge amount to learn, period. But they could learn from commercial endeavors. And they should be competitive. And I'm not going to get politically here, but I was so happy to hear our president say that for Medicare, they're going to go out and get bids from 11 pharmaceuticals. pharmaceutical companies before they price medication for seniors in Medicare. I mean, why the hell didn't we do that 20 years ago?

Right now it's highway robbery. So the medical system is really just bogged down and stupidity. I think there was an actual law that prevented them from doing that. Yeah, yeah. That was crazy. Yeah. It was the pharmaceutical lobbyist that got that best. Exactly, yeah.

I mean, 11. You talk about some good prices. You got 11 people business. on a drug, by the bing. That's coming way down, yeah. Yeah. Okay, I think that, Rick, do you have a quick YouTube for us? Yeah, I got one interesting one.

Steve Maggs says, I've been reading about GM, Ford, Toyota, and Volkswagen, cutting back an electric vehicle production due to soft sales. What is your forecast for EV sales during the next five years or so? Well, they're coming back because Tesla is dominating, the market and they're cutting back because there are Tesla's ahead of them on on production techniques technology acceptance I mean there's a huge positive feeling about Tesla's so they're just encountered a monster and that's the reason they're not selling the cars I was shocked it was one of the major

manufactured lucid yeah lucid listen to this this will shock Us used to, Rick and Nancy and Jonathan, in the last quarter, in the last three months, Lucid, National Manufacturer of Vehicles, Worldwide Lucid, sold 1,457 cars. Wow. I mean, we almost sold that many cars in the last quarter, and one dealership. Oh, yeah. And we did, actually. And to think, and to think. So that's what's going on right.

Now, there's going to be a bloodbath out there. Lucid's going down. They're going to go broke. And either Ford or General Motors or Stalantis or somebody, they're not going to make it. But it's, yeah, they're not selling cars, not because there's anything wrong with electric vehicles, but because Tesla is eating their lunch. There's got to be a real alternative to that. Yeah.

Speaking on the same thing, how does Jeep, they're losing quite a bit of money, aren't they? apparently they are and I'm shocked I thought they were making a ton of money but Stalantis is losing a lot of money and Jeep is supposed to be I thought Jeep was their most profitable division but I'm wrong

I don't have the percentages in front of me right now but I was reading about a particular article on Jeep and how they were losing money speaking of Jeep we are going to go to the mystery shopper report before Jonathan comes over here and does something crazy. And he's in charge of keeping us in line. At any rate.

Keeps moving along. We are going to go out to McKee's Rocks just outside of Pittsburgh. And Agent Lightning did another fabulous job, as she always does. And we went to, correct me, guys, if this is incorrect, deal. Deal, Jeep, Dodge, Chrysler, Ram. It's a good name for a dealer. Did you take a look at who is the president of the company? Is it Bob Deal?

Well, I guess she is. Oh, she's, you know, she's a Karina. Oh, I didn't. Carinidad. And it looks like her brother is the vice president. Ah. Yeah, nice. The deal siblings.

The deal kids. My sympathies go out to her. She's got a big job. Hmm? You want me to do this? Mr. Jabber here, morning? Well, I guess so. Okay.

Okay, Mr. Car dealer, hit it. While watching the Sunday night Steelers game, I'm speaking as if I were Agent Lightning and I was in Pittsburgh, while watching the Sunday night Steelers game, a local commercial caught my attention, especially being the enthusiastic Jeep girl I am. Now, I'll do a little editorial thing here.

I'm not sure that was a local commercial, we'll talk about I don't think it was but it was certainly she did see it and it was during this you know the Steeler game in Pittsburgh so it seemed like a local commercial maybe it was for a deal Chrysler Jeep Dodge Ram and it promised 10% off MSRP on a new Jeep Wrangler 4XES that's EV Jeep Wranglers electric vehicle Jeep Rangler Now, that's a huge discount today in today's market off MSRP. I decided to check out, deal, a Chrysler job, Chrysler, Jeep, Dodge, R, whatever it is. Ram.

Ram, yeah. Yeah, like, it'd be like if, wait, it would be like a toy to name their thing. It's, it's, it's Camry, Corolla, four-runner, Ravre, Highlander. I mean, talking about market. kidding and confusing names. I know I'm progressing here, but here's a company called Stalandis and nobody knows who they are. Well, they are, I'll tell you who they are. Their Chrysler job, Chrysler, Jeep, Dodge, Ram, and, and what's the Chrysler? When's the last time you saw Chrysler? I saw a use one the other day. I didn't. At any rate, this dealership is on the other

side of Pittsburgh, just outside the suburbs. They arrived, I arrived early in the afternoon, a lineup of EV Jeeps greeted me at the front of the dealership spotting the Earl of this Earl Grey EV Jeep Rangler Sport 4XE, a model I'm quite familiar with. Where do they get these names? Earl Grey.

That's a lovely, it's a great, it's a tea. It's a really nice tea. I was drawn to it as I entered a salesman greeted me. Hello, my name is JJ. We have a great grandson named JJ. How can I assist you today? J.J. said with a smile. I saw a commercial during the Steelers game last night. Is this Jeep electric vehicle available? I asked. Yes, it's available. Would you like to take a look at it today?

He responded enthusiastically. I nodded then at it. I also saw a promotion during the game. Do you know if that offer is available here? Now, this is one of the reasons I suspect it was not a local ad. because he said, yes, we do. Are you interested in leasing? We can provide the tax information up front off the MSRP if you do. Well, that's not the reason I think it was not. It's because they had to go check when they found out I had a copy of the ad. I said, I'm more inclined to buy than lease.

We made our way to the Wrangler, as we approached, JJ said, you seem to know a lot about Jeeps. Do you even need a test drive? I chuckled it wouldn't hurt. The MSRP of the 2024 Jeep Sport EV was 55,670. The Monroney label was a fix, which is refreshing. We've had a series of events where they were not affixed appropriately to the rear window, and there was no addendum to be found.

So far, things are looking great. After short drive, JJ, with a hint of hope in his voice, asked, so are you thinking of buying or leasing? He just asked me that. I responded firmly. He nodded again. Back inside of this desk, JJ requested,

could I have your license, phone number, and email? I reached it in my bag, get everything, and handed it over. I also showed him a picture. I'd take another ad on my TV, the one with a 10% off MSRP.

Now, I don't know if you've ever done that, but it's not easy to take a picture on an ad on TV. I mean, you've got to be fast on the trigger. And because they flashed a, fine print on in a heartbeat and I'm an expert of that because I love to take it a lot of them I have taken a lot of them reflexes like a cat but Nancy will hear a crash in the kitchen what are you doing why I was trying to get a picture of the TV screen I tripped over the stool

so that's after providing the information JJ briefly excused himself on his return he said sorry to bother you but I need to show you I need to show your phone with the ad details to the sales manager now that's the reason i thought that it wasn't there at because uh he's like i probably said what is she talking about yeah exactly i suggested he take a pick uh with his phone instead take a pick of my pick is what he what he said i would have said i'll text it to you i didn't want to give him my phone so they took a picture he left about eight minutes later jj returned his expression a bit crestfallen uh-oh i've got some disappointing news jay jay said the promotion is only for the 2023 models sadly we don't have any in stock

and we haven't for the last couple of months the 2023s yeah 2023 yeah we're all out of 2020s all out of 2023s and what i mean it is 2023 right it is i thought so yeah we're on we got all nothing but 224s now that however my manager has an offer for you at invoice prize The infamous invoice. He slid a paper across the desk for me to review. He said it was the original factory and Joyce for this vehicle. It showed an original invoice of 55,633. On to the worksheet, the proverbial worksheet.

Topline labeled market value selling price was MSRP of $56,670. They showed a discount of $1,033, making the adjusted. 555, 633, what J.J. said was invoice. Then they added $9.99 for the famous Zurich Shield. That's a good name because Zurich, Switzerland, reliable, honest. Sounds like banking. Neutral, yeah. Yeah.

Neutral banking, secret bank accounts. And a $4.99 duck fee. You know, these are drug fees, of course. wiping out the discount and putting a price a few hundred dollars over MSRP. Upon checking the fees, I pointed out, I'm not sure about the Zurich shield. JJ quickly countered handing me a sheet. There are a lot of benefits that protects against damages like bird droppings, scratches, and more.

Taking a deep breath, I replied, thank you for your time, JJ. I had a feeling this might be too good to be true. I might wait for the right deal. I understand, JJ responded, looking slightly disappointed. If you need anything, here's my personal number. Well, it's one of the nicest things he could have said. I mean, that's good. He gave his personal cell phone number.

I'll give it on the air. 412-275-3814. Call JJ for a good deal. Anyway, I want to hold up this picture of the ad, and you won't be able to see any better than I could see on the television, but that's the picture of the advertisement. You see the fine print? Of course you don't see the fine print.

It looks like it's part of the road. You can't see the fine. Yeah, it looks like part of the road. And I couldn't see the fine print with my magnifying glass. So I sent it to Jonathan here in the studio, and I sent it to Rick, and I said to Nancy, and I sent it to Stu. And Jonathan, apparently, has got this incredible ability. And none of us could read it. What Jonathan did, and he had to print it out twice, and he probably had a secret way.

but he did read it and this this is the fine print exposed there you'll never see that again now in the fine print I'm not going to read the whole thing to you but basically

this is a line I love this incentive is offered by a third party it could be anybody third party could be Rick somebody this this incentive is offered by a third party anonymous third party and is subject to change without notice so that's that's that is my

favorite so as soon as you as soon as that ad flashed on the screen a micro second later they can change the ad and they can change the price i would love to see that like put into action could you imagine doing the mystery shop they go well yes that was the ad but if you see right here it can change any time, it just changed. And it goes on with the qualifications for electric vehicle rebates, your income,

if you're a single filer, you have to have $150,000. A total joke. So who I'm beating up now is not the dealer, deal crash for Jeep Dodge or whatever it is

in Pittsburgh. I'm beating up Stellanis. Because I think that's a national ad. And that is a, you know, if there's a lawyer out there that won't go after Stalantis, that's a big, big fat target. I mean, one of the big three automakers saying in the fine print that don't believe anything in this ad because their third party did the ad, and I can change it immediately.

I can change the price immediately. on this one screen that we have the only identifying thing it says jeep dot com there's no mention of the dealership and usually a dealership ad will keep their name and website on as long as possible because you got 30 seconds to get people to look at it yeah this looks like a factory ad i mean from the look of the picture there

yeah that's uh yeah you can still get that stuff yeah so anyway jeep adventure days maybe that's what it is i'll look that up Keep talking. So we've got here on trial, not just a deal, Jeep. I'll just call it Deal Jeep, and I'll just call it Pittsburgh. This is just the Jeep dealer. It's the Jeep manufacturers to lend us, or maybe a regional advertising group, too.

That could be. Right. Like they're called a TDA. But whoever did this ad, they ought to hang them. I mean, this is just absolutely. I've seen disclaimers and ads I've seen a typical disclaimers that this price is only good through the end of the month

for the end you know they'll give you a date that's bad enough this is this is a national ad I found it it's called a cheap adventure days and the incentives include things like 15% off MSRP, lease offers 10% off MSRP so that's what she saw so anyway

remember when you when you vote on this on Deal, Jeep in Pittsburgh. When you vote on this mystery shopping report, don't hold them responsible for the manufacturer of Jeep. Manufacture of the Jeep or the regional advertising group or whoever ran this ad, you know, the TV station ought to be on trial for this. I mean, you just can't say anything you want in the fine print

and have it legally valid. Yeah, why doesn't the FTC and the state's attorney generals go after the broadcasters that run these things? Exactly. So, Jonathan, thank you. You're the only one that knew what that said. You think I'm joking? Other than the anonymous third party who wrote it. I do want to say.

It's Jonathan and the anonymous third party. And thanks, Jonathan, we all know. Oh, that's... Amazing. You just do that. Oh, yeah. Blow it up. Yeah.

Well, I hope I have some grades that came in, and I hope that that was, they considered what we said, that it wasn't. Right now we have for Jonathan in Palm Coast. He used to live in Wellington. This dealership gets an F for me for playing games. Okay, well, it says, why take out ads on non-existent cars? Jonathan, if you could just reconsider it because we think we just, just determined the ad was a national Jeep app. So shame on Stalantis and Jeep and all that.

Bob gives them an F2 for false advertising. I think we've got to reconsider. I would probably agree with them, but, you know, it's... But they're not advertising this. Yeah, no, they're not. I would say, like... He had no... My guess is the deal I had no choice.

He had no say... Yeah. Well, he didn't run the ad. It was on TV and she saw, and he was probably fending off a few people that made a similar... conclusion we get upset at Toyota we have a Toyota dealership we get upset at Toyota when they run a leasing ad right the down payment in the fine print yeah that's it's just a um it does everything that we're

saying that you can't do you can't can't change the the offer okay so jonathan is not reconsidering they're complicit in the trickery that is your right um so we still have an f and then we have a d coming in i'm going to give them a c um and i was thinking about the c because we grade on the curve, but even up in Pennsylvania, we've had a mixture of good dealers and bad dealers. Better than down here, but I still get them to see, I'm not really

curving it, guys, so nobody get mad at me. It's, uh, they didn't do anything that bad. I hear you. Okay, I've got Jodin with an F, Joseph Kelleher, F, deception at its worst. I feel

bad for deal. Johnny Z. Fradley, not a great deal. that deal automotive, C-minus. That's fair. That's good. That's good. That's why I said it's a great name for a dealer. Your best deal is a deal. Right. If your name's Bob, or whatever, Earl Deal, you're a dealer. That's a great. That's... Rocky Blockadeal. D is for Devious.

Mark Smith, definitely not the best deal out there. C-minus. Tom Steckle, D. Deceptive. Ram is a verb, not a noun. Brian Siddletko, shame on the corporate Jeep for this commercial, D. Tim Gilliland, F, and that is not subject to change. Guy Larraby, a big fat F. Myself, I'm going to go middle of the road on this. I'm going to see. A C.

A C. I got another ad for him. Nobody can steal like a deal. I don't know. Wow. Oh, geez. Thank you. Your score?

You go first. Oh, you go first. Ladies and gentlemen, you know, misleading. So misleading and deceptive. I just, I don't like it. I just don't like it. It's not necessary. You know, here you are.

You get your hopes up. You want to go in and you want to, you know, you see this advertisement. $6,903 under MSRP. Are you excited? I'm excited. I was. It just isn't necessary.

And I'm not sure, and I don't care why it happened. But for a deal, I give them an F. I'm going to have some mercy on them because, like our experience, as a dealer with Toyota. And all the manufacturers violate the Federal Trade Commission rule against modifying the value, the price in the fine print. They all do it. And so I think of this case here, I'll be able to see by this.

I think. Yeah, they did have Zurich. I forgot about the Zurich. Yeah. Give it a C minus. There we go. Yeah. Okay. You want to take a look at Earl's column this week, and Earl, you yourself have that, I gave you mine, and that's on, you know, cracking down on junk fees to lower cost consumers. It is a great read. I'm sure we're all just discussed it with junk fees. You want to call them junk fees, fine, dealer fee. you know there you go so you want to take a look at that you can if you didn't pick up the

florida weekly you can pick up the hometown news and you can find the article right there or go to irwan cars and you can find that article also ladies and gentlemen we've come to a end of another show we do appreciate your company you definitely make the show and we will be right back here next week at 8 a.m. Have a happy Halloween and I get my stitches out next week. I'm very excited. Thank you. Have a wonderful weekend. Bye-bye.