El Podcast de Marco Antonio Regil - 395.- ESTRÉS y BURNOUT: Las señales SILENCIOSAS que DEBES conocer - Enrique Calderón

Episode Date: September 22, 2025

¿Trabajas tanto que sientes que ya no tienes vida? 😰 El burnout no es solo cansancio: detrás hay estrés crónico, emociones acumuladas y hábitos que terminan apagando tu energía y tu motivaci��n.En este episodio, Enrique Calderón, Vicepresidente de Operaciones Hoteleras en Grupo Posadas, comparte aprendizajes reales de cómo enfrentar el agotamiento y liderar equipos de alto rendimiento sin perder la salud ni el equilibrio.Y si además de cuidar tu energía quieres aprender a generar más ingresos con menos estrés, te invito a mi masterclass: “Cómo generar más ingresos con menos estrés”,, donde te comparto herramientas prácticas para liberar tu tiempo, organizar tu mente y abrir espacio a nuevas oportunidades sin sentir que trabajas el doble.Inscríbete aquí:👇🏻http://almamatters.com/dinero-audio*Importante: Nuestros invitados son expertos en sus temas y reflejan su conocimiento y su punto de vista, siendo conscientes de que cada una de las opiniones es totalmente personal. La información, datos, comentarios, estadísticas que se presenten en el Podcast de Marco Antonio Regil, son de exclusiva responsabilidad de quienes las emiten y no representan, necesariamente, el pensamiento de Marco Antonio Regil o de la producción del podcast.

What does What does a person human that's a chem, that has the famous

burnout, the stress laboral got to dope? Many times is super silencioso. Yes.

No, you know, it's a time to be a person to do the people, how it's

how it can't do the things and that can't with the stress? That's in

not-tener order, will be to generate this retraso in activities, this retrasone and

the rate, and it is generating much stress. What are the risk? And what is what

is what that's what you see with a collaborator or with a human that not is a care of the stress laboral? Evidently, the risk more is the health because there are different

levels of burnout. It's normal and it's common that we're doing. It's human to do. The theme is identify it and get it. It's a production

of RGL Entertainment and all its rights are reserved Hotel Fiesta American Presenta. Episode 395 How

Evita the burnout, so the when you're You're working and you have so much and you have such

stress between the house, the work, the interests, the metas that you have to get to

get to get more. For that we have been a man that has the little great responsibility

to manage a team in 60 cities between Mexico and the Republic Dominican.

It has a total to your responsibility to more to 17, 000 person.

He's is with us the vice president of operations Hoteler

of Group that has more of 25 years with the team and leadering projects for one of the great leaders in the world entire, that is Group Posada, a Fiesta American, Fiesta In,

other Marks. Enrique Calderon, welcome to the program. How are you? An applause. How are you? How are you? Well, I'm very happy.

Very content. The fact is that for me this is like a relief, no, for all the stress. I'm very content to to be able to talk with all our auditorio of what is this

phenomenon that actual that much times is super silencioso you know you know it to pass

to you but also the people that's a lot of people and it generates a number of consequences

terrible that if can prevent if they can mitigate. I want that you want to

you know that's a way, very, very realist of how how you do you

do you to manage to manage to a team that evident have to

have to to have moments of crisis in temporaries when you get the o'la of the vacations the o'clock the o'clock

the o'clock the o'clock the o'clock the hour of the banquettes of the whole the complexity because it's

grand fiesta American Fiesta Aivacca Fiesta In La Evacua Winn, Hotels Gama Infin are eight

Marcas eight markers different. Oachers are two hundred hotels every who have some

different there are there offers a little the promise a that's

much more greater. Sure. Some services more specialized, a variety more of

offer that you are doing. But all has to work exactly like a role. All you have

to do you do you. Working for different companies, in conventions, with restrictions, with

menus, with more, because also, if you want, you want, you know,

what you do you get when you get to get a time, you get immediately, you

start, what, what the thing, when the client to say, hey,

we're tard in the session, we're going to get an hour and a minute to dinner and a minute to dinner and then you have to serve the carne at the same temperature, but that no-cissed, but that

give the time, but you have the nomina, but you have to terminate the turn, but in fin, you have to coordinate all and do those adjustments, and coordinate to the different

marcas and coordinate to the different socius because the owners of all these hotels, not is a sole dwean, but are socius who are the

own of these hotels in the whole republic. We have more 70 different proprietaries of hotels, to those we're

we're we're we're we're and we're and we're every every person

every employee, every employee to do you give the confidence to try to the

way to try to do it and how do you they're after you after you you're you're going to

the burnout of the can'tsance because obviously it's obviously it's a company that's

a company that in we say for example it was 40 years. It was, it was very glamorous to to work in the hotels, but it was very

mated. I remember that some one of the first was an man, and there was a time when I took to start to be an trainer

with him, he said, yeah, if I'm saying, well, I'm going to what hours you're going, and I tell

to what you're to go? And you don't me can't ask if you you're going to the 6th of the night at the

hotel and like at the 11 of the night and I you can't go. Or at the 12 in the

night me said, you can you can't So, so I was getting to cook in the

kitchen for that I'm going to be a lot of so I'm really a really,

so I'm like I'm like a good generation X was what had to do it's but it

is different so no, one has to have to have the balance of life

personal and life and life and and so things that you

have to coordinate because I'm I'm who I'm who

I'm all the time, you know, you get a Champo. Any other anything else whatever thing is

a way a whespe you see a thing, it's, you bring a because it's, no, there's,

shampoo, cream, pasta of dents, the toa the tawana, the sabanas, and that

me, as I mean, I do conferences, much, as much, I'm going, I'm going to get to the

room to the conversation, then I'm past, and I'm going to be, the matels, sit,

is a, it's a world in the passages that we're like we're a world what's

what's a lot of the hotel and say how coordinate all this people for the things and that

not they're with the stress. And you know that basically everything, all you do you

do you do a plan of a planation to have a different, obviously there are there are

variables that stress in the operation, obviously to the people, that are

imponderable. Every every we have this apprenticeship of what we're doing but well there's always

there's many things that there are to get to make so you're going to capas or a me report an eight

people. Those eight people are those report more people and so we're getting to do a

seven thousand collaborators that dayer you're what they're doing something that's been the president of the people the being a

socially responsible, the having a code of etiquette important, the power that we're taking to the responsibility of the job, to all the good

humor, all these things make that be a good philosophy of life and that's and the responsibility of us and of

each level to be able is communicate it and amplification it. Many times it can make a telephone

when it is going to one to one to the other man or to the other man and if

you get with you go to the porter of the hotel and you say, no, because of what I've heard, I've heard this, no. So, at the contrary, it has to be much more more important. And when you get you to the hotel and you receive the porter, or you receive the button, or you get that reception, that's a question, and

say, good days, to your orders, this, sir. That's a sincere, friend. Yes. Because it's sincere. It has to be sincere. It's, if you see, you know, they're doing. No, I know, no see, it's not. So, it's not. So, I see that, you know, well, you're going to be and welcome

to your house, no? It's like, ah, welcome to your house, eh,

so good that you. So, or well, you know, in the computer

no, no, good as good, and I'm good. And then of the

thing, the part of the good service is what you say, so that

you know, you know, you know, the that's a thing, to serve, yeah,

and you, yeah, now, in your experience, what you do you do you

do a person a person that's that's the famous burnout, the stress laboral, he goes to top and

yeah no more. That's a bad good thing for the person, for the family, for the, for all those, what are the risks,

and what is what is what the person who's a person human that's not a care and the stress laboral?

The risk the risk more is the health. Because there different levels of burnout.

The risk of the health is that you can't have, I know, to have a ram of cerebral,

you can't to get to get a pressure, you can't have an infarct, if you know and you're going to be the cholesterol,

you know, you're the arteries maybe tapas and you let's to the heart to do what he does

of pure preoccupation, that's horrible. And I think that when you got to get to the limit

final, no? But we're to say that someone who is beginner in this of the principiante

of the burnt out, then you start to start to start to postpone things.

And when when you to postpone things, you know, to postpone the show the time,

to postpone the most to puttow, to postpone, the moustras to affect to to you know, and you know,

and you're, because the people who has a lot and no come and it's, it's an employee that's,

it's a person who's not going to the time, the people, the person, the people who says,

no, is that I know, is that I'm very good for to work in the night.

So, what I do is that if I'm a food of a good, I'm

like the time I'm put to work and you know you know that I'm about the

two, three of the time. Those are those those first

that that that's that will get to you're impactos in your

health so, times because of the stomachs the is the

kind of that's, all that type of things you are

to get surely in your house you're going to you're

because your most kids are to get to get and when you're

you're so you know you think you think you you're you're you're

you don't you're you to get to some you're

a that you got to you're you you're you're to be

to get to get the time you the day you're going to get a

how. So, so all these things to start to get to get a little bit of

the car. All right. All of this you get to get in a problem. You've lived. I've lived,

for sure. I've been about the of what it has to what you do it. It's normal and it's human to do.

The theme is identification and start with and what are the measures to mitigate it know? So,

what is what you've learned about what's important is to find those these little factors

where you're you're going to get the burnout and things that have to be

with the mentality with the you have to go to work to get in these conducts that's common

and also applauded sociallyly because that I think I mean we're so we're

a generation where the sacrifice is a very aspected so if you you're you're

you're not you're not heard that is that he's that he's that he's that's

he's that's no those kids wanted to to his father,

no, they're that they're that's sacrifice no, I mean, that's

not he's not a, not so you're a crucifing for your family. Exactly.

And that's applauded. And it's very well expected. It's applauded. So,

so, so, obviously, to all to get to to give us to

how you do you know, how you do you do you think there one

has to be very organized, to have a correct balance of life.

For example, I with my the team that I've worked and I've worked out of a lot of

something to be a lot of, it was very sympathetic because we're the people of those people of those people,

we'd have been different junters. And we were a junta that would be a year, it was a time, so we're

for every hotel. No, well, we've, we've, we've got to, there

we've been, and we've we've done we're doing all the we're doing to get us another

hotel and so. So, there were, those we were, some of the mornings, us would have time to go to

get to get to at the 7, to get at at 8, to start, at the 9, start we, we'd have to

come to be two hours and a minute, and in the time, we'd we'd be, and we

just we'd talk about a cubita, we'd, and at the 10, we were to do you know,

and at the day of we're saying, we're we're the same, and even the time were very

intents, were all are not cotadded perfectly. There were hours to get pendenties. You had some of exercise.

Comiams we were we're not overcomied and we're not we're coming palomitas and papitas all the day and

it was very good and we had this exercise of the year where we started to relaxes and we had that

one of a month and there were things that we were something that we were things that

were times that were pendent that every a month a month when you you,

you're to liberate the times in those times in those you have reunions or in Zoom

or in teams. We, for example, I and my team, we're in our time, we

need to get to be at a time, yeah, is that you can't try,

we can't try to the morning, and if something you have to come to come

in the morning. And if is more important than other thing,

but reagended the other thing. for that you can't be able to

your post your postos your revisions your revision of reports, well, now the

WhatsApp that much people still do and it's that's you can't do you

do your time of without things and things and that you or without

you can't that you and that you can't and that you can't that you can't

you can't to have a time to do you or learn a book or to do you

what every that's all that's that's that's part of the tips that you can't

you need to calendarize your time so you're I'm going to go to go out of seven but

there's a very important well you know it's yeah no two hours and a minute to

but well it's that's all right so you know it's very important but at last three to the

food to do you so now and then then then then and then resulta that the house was

you've been seen in 20 minutes So that's in not to have order to make, or not you

go, or not you go to your agenda, and you're going to your pendent, and when you're going to be to generate this

retraso in activities, this retrasone in the endregers that's that is generating much stress. A good. A goodiego

would be able to order, correct? And be stricted in the times of the and strict also in two hours

and two hours to come, in your time to do your time to do you know, you have to put it in a

caron, in a compartment not to not permit that your entire is because there is the stress

laboral. You know, said a a consultant, we took, we took a course of a methodology

for all your job and your life personal at the system of the outlook, no?

And then he said, if it important agenda Because, if no, never

going to do you and agendal it. And you say, the junta of the school of

your kids, your your sit with the cardiologist for the doctor, if not

no, no, no, it's not that's you have to do.

Another thing you have a senita with your mother, with your person, 100%

your , your birthday, the birthday, the of your people,

of the people that you're, of your all the of the same importance. If you know the

never a matter, to do you your life personal in the agenda as the importance to your job. As you know, the

Navidate is agendada? Yeah. All the world knows that 24 December no has other

compromise because it's the Navidate. Well, that's the type of things to do you do that's

a good. I said a thing was a little delete is my friend. Delit is my friend. Borrari is my

friend? Quitterer is my keep. To get to be to be to be to start

with my collaborators working with my team and of a minute you say

but why you're in your inbox that's where the bandage of the end of

your those your because you have you say no it's that

I'm always I'm I'm I'm you know but you

you know you're I'm so I'm let's let's I'm

those the those you not you don't like the month

Borrall, yeah no It's just It's a regular, yeah it's aregal, you know, archival what you serve and what you never

never you use. Quitate pendentes. But as you imagine to enter and see that you have you have to 36,000

Correos if you have to be a Enrique Calderon then you putes the Calderon

but there 500 of Calderon but there that are so they're detonators and are

those are the gatillos those these of stress that you're going

getting to burn out. Yes, it's really. I'm like to

like a like to say. But one I'm going to do you're to respond to inquestas. Of hotels,

of the lines a area, I guess. I'll be, I'll answer. I can't do you.

No, you can't get to be a bit of a lot of these producers of super

things that you're that you're to the email of the name of the revista to the

theories ultra-empresariales all. So, of a you know, the time you get 10

diaries. Uh-huh. And you do you do this in a forum, I have a conversation and

it's true. If you tomorrow you're going to the conference of X, you'll give you

do a resum of the last time to do you're in the morning. Exactly. And if

no it you need to you know, you know, so then quit, quit, so,

let's, let's, to do you get those, and you use them and the you can

put them can make automatically they're on a carpet. And the day that you want to look at your hand you're in your band-deja

of entry. Sure. So, then the administration of your courteous is one of the claves. Your Outlook, that's your agenda, that is your correspondence, your agenda of contactos, and your calendar, there in the

same thing, that's replic in your telephone, that's replic in an iPad, if you have you been, that's that your life. You've done that's done that that's trying to

causing more stress and agotamient? Travages and you're work, so hours extra, but it's sufficient. And your life personal is suffering. Even your perro has forgotten of who is. And you think that you're

a visitant to occasional? Imagine to earn more money, without having to sacrifice your time and energy. Cree me, my plants,

almost me denunciated for abandon. I also. Travagan, I'm working as a loco in television, in radio,

until I did of that the clave not is to work and to work more, but to change your mentality

over the money. And if you are living the same and you'd like to do you want to

do you know. I'm Mark Antonio Regilly and since more of 20 years, my conferences, tarrers,

and courses in line have helped to millions of people in 27 countries of the world.

I've learned of mentors like Robert Kiyosaki and Blair Singer to change my mentality

over the money, and develop ability is clave and as consequence, gain more

money and now I want want to this master class gratuitous this is how to

generate more more increases there I'm there five

things that me have served for that you can transform your relation

with the money, are the things that you can be

that you can serve too to create to create a more

better so your perro you can't be a

extrano and your plants will will be able to grow. Da click in the Liga or link of this publication or or in the button that's also

here below for that you register completely gratis. We'll see in the class to learn together and to get our

maximum potential without convert us in zombies of the job. The Institute Mexican and Social and

the technologico Monterey they say that between the 20% of the people that work in Mexico

suffer in stress chronic. Suffen the the famous burnout. is almost one of every three Mexicans.

And in America Latina, that's all America Latina in the United, I imagine that is common. From the point

of view of the leadership, you as a directives to do the directives to make them to the people in form

adequate and what are the errors that you have learned to learn in the leaders,

that you say, oh, look, focus rogo because this leader will cause a

stress laboral to those we'll beamos and we'll not develop those themselves. Well, look,

errors basic is that when you have you a leader of a team of a group of you, something is

quite important is to care, obviously the way in the in the that they're there's a part in the

culture Latin, that the chief has to be very demandant and a little exigente

and a point. And a sometimes that can get in hostigament and that's a generation

of burnout important That's great-sima, that that's the Chief Tyrano, that I've the experience of working with many,

everybody, everyone has been a man, who has been a chef, a chef, a tyrant, the man, those who don't

they don't have they're they're, or they're thinking in him and they're fear. No,

no, no, I'm going to be to be there. Exactly. Well, so how that's the

podcast? But, well, you know, you know, because there's that you can try to

make people can't to have to correct people that of a sudden to get a lot of a person

because he he's a person to be a point to exploiter. There are some of the

you know, what you have to do you do you know, and you do you know, I think a little

this, I've said that when you get to the mar, to me my papa

me said that always that always always not, because more or less the first

old, and when you're when you're like when you and nine, it's the one more

pesed of that set of the and you have to do you know, what you do you

get to do with you get to get to clavarty and get to get to back of it. And so, so it's

so it's in our business, in the hoteleria, then there there's there's things that

there's that's you have been that you have been controlled, a sometimes the

result not to do that do critical, you know, you know, to work and

know you know that crisis, without a panic, back the stress and back on the hostility to manage it.

And you're going to have a result of the final. For you, in the industry, or in the industries, or in

many, all the industry of the tourism and of the conventions, a o'clock, is, for

example, the Semana Santa. Well, a o'clock in the hotels touristic. That's so, well,

much has said, because, once, it was so, that the month of March

was a lot of and the Semanas we're going to be that the variations,

a month that's a month that's in 65, 70% of occupation. And at year,

you know, you know, so you're so that so much that's the month that's in September,

now is the 70% now, what if is it there's there's there's

imponderables, the climate, no, gave the sargazzo, then what does what does

with the sargazzo? but, you know, you have to work with your wespels

for that's so, it's a lot to be very beautiful to have the but a lot of the water, or what happens

if you're in? A lot of us, a me took to go to a dayarta with my, with my husband and my

and my and we used it was in two days. There's no, there's bodes to the air living,

that's organized in the hotel, or in the area or in the area, a convention, a

activity. to see, how it's and move the world but that's the type of things,

you know, you know, you know, a plan A, a plan B if there's a there's a and you're in

you're not you know, what you know, that's the point of view of the leadership, to trainer for those moments

inevitable. So, how you trainas, how you're I imagine that's in a reunion and they're

a day we'll go a day will be, a time, a day will be the law, a day will be

problems that are out of our hands. How, how prepare the resilience for when when it comes that hole? Well, look, it's something, I always I say, like, this

medic, in therapy intensive. I mean, I have much in my case, that analogy of, imagine that there's someone, no see, is he's, he's, he's, is, he's, to get a, a cell of emergencies. Well, in that moment, all the world knows what to do, and they're in a

resilience, no? So, you know, so, they're saying what they have to do, although a man is a matter, so, so, so,

so, so, that's the problem, and we're not going to those things so,

we're going to put them to context. And what we do we do we're we're doing, we're

things that are when, unfortunately, a wespet a, or can't have a

heart, or there are things that have got to do, so, the most complicated is

when you're something that affect to the continuity of the business. Because that

that it affects to the collaborators, to their families, to the proprietors, to the company in general, and you have to be how to resolve it. And what

we've seen is, in these moments of crisis, that a lot of crisis you can't talk in a place, in a destination, that can't do you know, two months, three months, or six months. You have to do a plan

of action of the areas of opportunity of what we're going to do, what we can find, and to each person you say, look, this crisis, we're estimating that Dure Tantant. During this period

we have to do this and have to be able to have objectives very clear. Those objectives at the most economically

not are good but are the activities that we have to ensure that those are and this has to be

with the patient of the artery. Every who has to do you do it will be a

thing that to be a person to do his phyosomomia and his health if is it

compone or not it can't pass this. You can pass that it's

a car at a place in Posa Rica. Well, now we're to live

without we're in we're going to do we're not we're to try the but then you

can't do this, you're to do this and you do this. And if we're

we're doing to do that do that in the time that we have we have done the time.

The order and the prevention helps. It's helps. And when you're going to

you're new and you're never you have to have done the and concretes, where

every one person is responsible of a part that helps to contribute to resolve the tragedy, although not it resolves completely, that's a mark of reference to the people, of what is what

going to pass, and that that's stress. Now, the order and the systems, the Latinos, Mexico, Ecuador, Colombia, etc., the Latin American, we have things

precious. No, it's a matter but we can't say those, we're not fit, we're insue, we're insue, we're insue, we're

we, we're are we're doing we're just things precious, precious, precious, envisable for many

countries. So, the order and the system is something that's not a thing we're in

form natural like to the Finnandes or the Canadians, so as like the Danes,

the Germans that are very systematios. Here we tendemes to a grand heart

and sympathy and charisma I'm I'm do it's I'm in the menu, I say I'm

let me I'm I'm I'm I bient I'm for GERNs

to serve not paramos. But the order not to how you do you

do you're not to do you know, because if you know, I can't cause, and I

stress, and I burn out. So how you do you know, with our

reality of the culture, how you can order to that a monster

to get a one most orderer so much there. Well, there

a order where every kind has clear what

has to do And there's a part that we put us, those Latinos, these things

that are not written in the process. I can't serve the coffee and say, how you can't, where is,

where's the way to the water, the hour of the tasa and that's a process. But the

that someone get and you say, Mark, good days, you're a good, you're a good, and

that's a caridness that's, you know, that's the people that's the people,

and for that's, and for this touristical prefered for many other destinations. And if we

are very ordenades, but if there are certain things in what we are very good,

as in repeat tasks. That's, we do do we do do we do do we do do it.

To be if I put it, if I put it a mecero to do the chamba and the

counter and the carer of the job of a result terrible. Every

kind of has to have to do according to his talent is. And in basis,

we look the profiles of the people and we make them to make a lot of each of them. Now,

Mexico has levels of stress laboral in general, more altos than the United,

more than the world, we have one of the first places in the world, according

some of the world, what is, what is, what is the area of opportunity

that we have been to live less stressed? Well, I think the culture

that is part of the culture Latina, if we're maybe well, no see,

like, dramatic, tragedios, yeah, we know to hear the drama. Well,

yeah, never has heard of this of, oh, and now, now with the drop and the

remissas, I'm sure the dollar is going to go to $44 pesos. Why?

So, why you can think that or why do you dole's, because it's

no, no, they're no, you know but then you start

to start. So, no, no, you're they're they're expropriate, no, so, that's the type of

things we're just in our culture, Godin, because I'm part of her, well, the food Godin, we're, the same gusto us does partier the pastel of Markito, that the same gusto us does add to our grilla of the chisement, and

generate much stress, too, with that. The chiseme generates stress. Yeah, now, it's a city that generates... Yeah, sure, they're all. So, if you do you live in Mexico, Guadarra, to Monterey, what they the gringos the commute,

no, your id to to work, oh, well, so, well, yeah,

if you have suorpe to do you, the minimum. Minim, but there's people who are three hours to

work, and three of the way, and they're in Ytapalapa and they're in Santa Fe. Well,

nothing more with that you're, you're not mehors, I think you live is stressed obviously.

No, with that with that community. Yeah, you know, you know, you know,

you know, because you can't, we've got a little bit of I mean, how fans have the

cross-asul and the American and the chivas and it's the same drama every year

of one and the others and we do we so we're so we're so we

so we do we do two ralas a drama to all yeah yeah

yeah yeah about 80% of the exact the that you the

that you whatever you whatever no no no with intelligence

artificial, please. The way the that you can't. But that's a therapist. Let you

get a little. Let me a podcast. So, meditally a little. There's

audios of frequencies to get to relaxes. So there many things to do to do

to do? You know, do you communicate to that level of equipment?

We're we're we're a program in the company for that has to

have to be about what is being so, and if you have

access for example, a therapy, you have access to classes of yoga, to be able

to establish a routine of exercise. In the hotels, we're also with this part of

the care. And in the corporate, we have even we have a master that's for all of

their place, and then it makes a and then then he'll do you modernizing that's the

leadership. Because the leadership you, well, no, I know we're

we're about, I don't know 55. I have 55. Ah, yeah, I'm gonna. Yeah, me, I'm good. Because you and we're

from a generation in where both our chiefs, or, well, do you know, I'm sure, sure, that's, and my chiefs

and my friends, so, like, like, like, for the only that were to get me, and humiliate to the other and show me

that I was, never, they were, never they'd to be able to never, in what they're doing what

were some those grittonisas, the cinturon, the ganch, then we came from, of a generation where we're

a leaderism tyrano. Tyrano. Yes, tyrano, toxic. Not for because they're

because they're they're not even or the thing. It's the generation of the second

war and then that's martial. All is martial all is militarized the generation X. The generation X. The obedient.

Yes, the obedient. There's to get to get to sacrifice. The life, blah, blah,

blah, blah. So, we're coming from your 17,000 collaborators, I imagine that you

have you you have many of the generation X, but you're to be many to many to be millennials but you're

little bit of little boomers. Yeah, the baby boomers just are well used. But many, but many

them have so much evolutioned. Many of them. How do you do you live those generations of baby boomers

generation X and then those millennials and centenials that bring other concept of the different

and that they say, hey, wait, relaxate. In posas we're much a basis

of this part of the the That is very important, the respect, the inclusion. The company has to modernize and all the world has to enter to the lar. And that is it has to be with that, for example, for example, for the collaborators not so,

if you have to respect her descans. The people have to 8 hours, no key to work more, even though it needs. He has to be able to the people with reason, sensato. The calls of attention are corrections of processes. so,

not can't be grittos, no, is to say, grittos, hummissions. Yeah, how they do

they do. But me they're not going to do you know. Well, so you know, you're saying that they said,

and so no, and just they'd be grittable and you'd even think it and you're to get it.

But not they said, so, so that's so so it has to have to be a culture of the

values and the power of the company, that's that's that's that all

the world, that's the that's the who no respect to the values, the one's the same system is the same system, it's all right.

That's the leadership. Yeah, it's. Because the collaborators valiose, if you're doing to do. Sure, that's going to go. Right?

Those who are the more, those who are the more. Those who don't get a job in other side, that that's not. And you don't know.

And you have to you have to have the people, to all everyone's a care to get to give. And if they they'll get them, but surely

will be regressar because your company is more at and then more they'll learn, and at a little bit, and at a little bit, but if you're

people who nobody's going to get and they're in their chamb, and they're in them, they're in a business

of hospitality, it's very difficult that you've got been very different. And if it's been going to adaptable? Yes,

they've been adaptate. They've got to adaptate, because apart already, you're gonna you're gonna

to get riddened to your team and yeah, so, exactly, exactly. But,

but also it has to with that if I I don't I'm going to the hotel to get to

get to get to get to him to get he's to get to he's not there

and when when a hotel we have to do it we have we've not done

is that we we've we've we've got to have got to this type of good

relation because also the the the duke the the owner of the hotel

imagine the power infinite that could have then I think

the working to a culture of values and respect to be, if not it's ideal,

it's Wonderland, but we've advanced much of how were the hotel I did.

For all the people that we see, and much are people, but also

are people who are people who is creating their company in a red of

markete so people are people who vows, people who vows, people who

people who has to their people who has their a little company that's

rancannas your changarro your business, people like you we're in many and many-tantos

people, we're a group of 30, 35 people that's a minute, we've been in

the world because I'm we've grown much, we've got we're and then you know, how

he does? In what you're this man? What? What do you ? What do you

can't be to be able because there there's there's impossible that no there

don't know those would you, errors to avoid or can't or can't take with what

has lived? Well, basically, the most important is to have clear the accountability.

That everyone has clear of that is responsible and because is there and that

you're going to start with 20 and then you're going to have to get a

a job and if let's like many many cases of the

companies that truan are of medianas or to mediums to grand to very greats

so the those great changes. These great these great brinkos when you start a

sometimes generate a fact of accountability and it sounds like it's very simple

no, that at the more you have you have you have you have you know

you know you know that you know but when it's growing a company

or an organization or a process a sometimes not clear of who

who is who is the responsible of the final of every process. And when

you're you're to start people three people who are people who are being

responsible to give a job terminated. But if you have more than a person responsible

of something, never will be a start. And then you're going to start in supervision

because then you have you, you have to put him a three people responsible

of the process for that he report to other three. So, it's to have many holes and if

is the tower of Babel. And I think that's the part most important. If you have a business to repartive

pizzas, how pizzas do you do you want to repartitors, you need to be and every part repartive is responsible to get the

to get to and it has to do a system. And it's a part they're all. When you say, well, but it's

responsibility, but then I do you do the pizza when I I want, and you have to get to

You know you get to do that. And the process is what you start to make up things that simple. It's like you go to a restaurant of an hotel or

a chain of restaurants and you need a place. And depends on the cocinero, a little pizza or your pizza or your

guisado, is more rich and more great and you're more chiquito and you're saying, what's, what's, what?

What's? So, depending of the coinero, it's a way. And the receiver and say,

I just, I just, I just, I'm just, I'm just I'm just I got to the the carred at

the Re-regañ is the co-cinero, no? Yeah, I mean, I did it. I said a little bit more served. Here, here, he's Pichiketeer on the guacamole. But what, you're going to say, the chef, you'll say, to me, no me digas, about him

to talk. Ayer, he made a guy, and he made he took another. No, it's my cull. And then, then you're going to say, no, he'll say, no, about it, he said, he'll have to, I, say, I've got to the price of the poe, that I'm

to buy this poeer, because no, and he'll be to say, no, is that the general, is that the general, he's going to to be to be a cost. Then, then,

multiplical it for many times if so so that's so that's so that's a little doesn't,

do you know, well, yeah, I'm a system, system, a contend to

get, to be a to be able, to be about, souros, curgenta to temperature,

with three calabas, as soche, spinacas, the, like, the, the,

the, the, Cutsidoo, co-cernado, the cortes of the pap have to be all.

All right. So, a lot of details. And if I know I'm a morning, I'm

going to be about the point of view of the leadership, a error terrible and of the

past, of the leadership, is to make a micromaneh. So, to get

to get to you, you, to make, you, you know, I've peccate.

I'm I'm, I'm, I'm I've peccat me, acusome,

and the that's free of that's that's the first the first the

but the micromanejo no doesn't work or if you get you get a hotel

you get to not all not all all the not all all the secret shopper

and a whespet secret to a hotel you do do you do you do you

and not you know you know you know normally normally always always

sometimes you know but you get you something that's chueko the

the logo the logo the light was the elevator, or whatever there's a lot

of things that you can't see, there's a lot not, no, the camera and there's, and you know,

resistes the micromanage or not you don't want to get to get to get the camera, I'm, no, no,

no, no, ficker that that's like, that's like, I'm a thing I'm, I'm a photo,

and I'm a little bit, and I'm and if I'm not, I don't know. No, you know,

you know, if the gregate's, if the mecero gets a and he's like, I can't pay a

hamburger with and I'm saying no, no, no, no, it's more cost more and I'm no cost more

more than you. No, I mean, you know, cali-dito. Annotas just like that. No, put to all

that's, and then you exactly, and then you say well, and then you see, well, and then you

see, the general of the general of the hotel and I'm this and this, and these details. Ah.

There's these details of the things, there's some your next visit checkal.

So you have to have a mind very free. And there's a report. And we compare us with the

statistics of the wespers, that some of some of the no, no, yeah, yeah,

yeah, yeah, yeah, yeah, yeah, yeah, so, we're going,

and we're a mystery shopper also, that's a value standard- for standard

so, so, so, all that information we're we've we've done,

we've been, because if all depending, if I'm a hotel and I go, no, because they're so far as far as Fores, put on roses and all I know, every time I go to

the hotel, will be the flowers that I said, because there's a note that you say, will be there, Mr. Calderon, and you know, the senior Calderon, and you know what's there, and put them to... And you, and you're going to... And so, you're going to... But that's the characteristic

typical of the micro-management. You know, you know, when... Well, no see if still stillsuble, but when when they were a-in-in-lawed, they're... Limpied them the al-lumbrowed, taped the baches. is that is that he's

the governor or the president will pass for this and they're they're doing and they're and then

passable the governor or the president oh, well, it's all to do do that. Yeah, exactly.

And so it and so it can pass. There's like, there's my mom, limpia the but imagine

when you you're in the micro-management and you say to the day in the day in the time,

I saw, I, see three fokos fundied I. So in an hotel there are millions

of millions of fokos. There's there are a process for that the fos funied

in time real. But if you can't talk that pass if a foe that's fumble, that's

that's going to the signal of the thing, that's all the thing, or there's a planch.

Oh, God, God, there's a plancha. Or the planch no serve.

Or the planch mancha. The planch mancha. Oh, I mean a process.

Yes, if you, it's all your compromise every so you're a manchus

you're a manchus the manchus. Well, We have a report... There's a

there's a there's a There's a There's a Sure No, the year or very

or very bad The fact No, we We're We know, What is the What is the

solicit of Wesp Yeah The number One of The most You know So,

so at the Havow Tapado Uh No, for For the Most

The most The most The most Was it Quantas $400 So, if we have 30,000 every day,

every day, are the days of the month, are 90,000 nights. How many of the house? Those of Mitzkeel have they have

216, who are the Wands, the Fiesten get to 160. And the most grand? The Fiesta American,

180, 200, and the risors of the playa of 3, 650, 600, 800, like,

how much, al-A, sardones, sadas, tawias and man mack. Four,

four for Cama to Fist American for and two for

a car by the I imagine the lavendarie the the whole the process

no no you do you do you do you can be you can't do you

but you do you but we we're but we we're all the days if you

need to you need you do you for redone this for in our

life personal with our with our family not to come in the

the burnout because we're we're the final now is the final health,

health, work, excellent, everything all the can't for the can't be, for the can't,

if we're not the those questions finales that you're doing the you know, I think the

question final to give us to do you do you do a plan give them give a priority

to those things personales all what are your things personales your

your your guys to the there was a stuff in the stuff in

in this agenda of Franklin. And that compact were the things important that you had to have to be the main.

Yeah, your metas and when there had to be to talk to your mom, if you know, you'd be able to

with your mom and things like, you know, agenda, agenda, agenda, agenda,

first the thing, to get the a burned out. A little a psychiatrist, that I took the doctor Federico

Pente, he made a brother, and I'm started to therapy with when he when he

25, 26 years, when we We've launched at Tina at the price. I was a kid. I was stressed. Well, yeah,

well, yeah, but it's a stress-old. But it's a question. Oh, yeah, there's your agenda and I don't see.

And I said, no. And me, he said, I'm going to say a agenda. And that's, me, it's a

very good. I said, but the people don't know doesn't know. So, nobody can survive without

any other. No. And the people intelligent use a agenda. And I'm, I mean, I'm,

I'm, I think, I think, I go that I think he's really very well and I think you have

all the reason and I think you're that you're not you're you know the burnout you're going to

get to get you're going to you're going to you're doing... You're post-ergast you know you're doing and never

is the life and never will be and never you never you're so I don't know so I think the agenda to be

a lot the risk of the good humor yeah the to be at the We're going to

the posals of we're in the hoteles of the company. Ah, with discounts and things and that's all right.

You know, they're going to to go to go to go to example, you can't have you can't

have a stances of seven nights with discounts and many things important. Ah, yeah.

There's people that no use. How do you? There's people that there's, you know,

you're, you know, they're, you're, you're not they're not they're not they're

not they're That interesting. I mean, imagineate the grader to the grader to you can get. Exactly.

Imagineate to the grad that you can't get. So, for that you have to have to be

to go. Uh-huh. Look, there's an hotel the most great that we have been, the

the general of the hotel I said, well, right, is in a period of

vacations of three years. That's is the hotel with the operation most

of all posals. It's in Cancun. What is? It's the grand Fiesta American

Coral Beach. Ah, I know I know. The hotel is right at the 90%

of occupation. We're serving in the night 1,600 dinas, 1,600 desyunos.

The people are content and he's and he is a vacations. And that

can be if only one, because they an team and they're clear those

processes, whatever we have been a team that we we can do you like he

like the general of the other hotels that are 24

seven, it's very important that in this case, Albert, he's going to go to the

Evacuation, or he's the recarge. If not, they're going to get to be a lot of a hotel of

vacations, well, so, Alberto, I think he , he's all right, and he's going,

and he's went, and he's he was a car, and he's a free with your

family and all, but that's one of the things very important is, take

vacations, and the vacations, and the to be you're going to be to beaions of pesos. Is to get to get to get a lot of the hour that you're trying.

Dormit to the hour that you want to be rich. Echartre you know your friends with your party. Passer it. Yeah.

Yeah. Yeah. Yeah. Exactly. But it's that time of, de-verance. I don't know.

To be really use a less. That the disc doro grow less. Disconnected. Exactly. Backal the

rhythm. Right. A practice that I imagine that you they have, is that when when someone is to go to vacations

no they're saying when they're doing when they're doing vacations, you can't do when they're doing 24 or 7.

So, if something something happens, then we all we all we're doing, we're doing if there's a

car, if there's a way that it's not the hour that it's ever, but every who every person

to do you get to get to and all we we have to do it. Oh, questions

we're trying questions of our community Veronica Ruiz Garcia that's with us here in the public says what advice

you could you do you can't do you and when when you require a major support of your collaborators

you'll obtain for conviction I think it's very easy so you have to predicate with the example

and for to be the leader that you want to you have to be even as the person

to the people you need you have this door and you have to

predicate with the example and the day that you those you're going to

you're going to find out because if you always have the door open you know, you know, if someone

commit, something that's something that's a little bit of a lot, and say, hey, make the pat in this,

and then to the team you'll help to resolve. Uh-huh. And that generate a a signet

very good. You know, you're you're going to be the second part of the Diablo

is a Prada? Yes. To the the mode? To the moda. In

the Devil was Prada. In Spanish, the devil is the devil's a Mised. A lady. Emily. A to all of your personal is Emily.

Uh-huh. So, no, you know, the number is the person. It's Emily. It's Emily. Emily. Emily, Emily.

So, it's a chisite, but there's a lot of people. I don't you don't you go to know those numbers of 17,000

collaborators. No, well, but you know, the people with the people there is leader and no the number

of the people and no that's something. It's something is the something that's the thing. Well, no, but,

but, there are people who is he's a and so know the same. I know the of the name of those the leaders.

Exactly. It's the difference. Yes, that's the applause. No, no, reprims the applause.

Yeah, so, there's there's a time to learn of the people who and the people and they're and they're doing

all the days. And then they're and then you know, am I'm gonna, yeah, oh yeah, oh yeah, oh,

or why don't you know what you know he's with him? Uh-huh, the, how's the who's the

who's the difference when someone when someone you have I'm, it's, it's

it's a secondia or not a and a yeah, not is that you're

that's because one thing is the amissat and other thing work to work

yeah, so, I'm yeah, work, what you did you do you

do you do you learn or learn or to get to get to

you. Well, I'm made that I'm made that I'm and

I think when I was when I more younger Chamba Chamba

Chamba I'm a I'm a electricist in the hotel continental in the

electricist to the oh yeah no sir the time the time you can be the focus

you can be a focus I'm yeah I'm a engineer changed 16 years

and I was when my love for the hoteleria and never

I never thought that I'm and I and I think I I'm

I'm like you like you like you want you start

you three kilometers. And then you can't go to 15. Then you can't. And then you cross marathones and not you're going to

and then you're not going to be a marathonist of the chamba. Simply is that I've been taking more responsibility. And then you,

like when you can't one, you're doing another and you do you're doing the other? So I'm doing the

good. I know, I know, I've got the fortune to have a work many complicated.

I mean I've worked in the part commercial in hotels that are very attractive and I had

to find the way of to sell those to sell those to sell those attractive, I need to get to

do you do a electricist a? A captain of restaurant. Capitant of restaurant

and then? And then I was, well, I'm a trainante executive and then there was

a part of my life I was a taqueria. I'm, I'm a took a takero? So,

I'm taquero much money. I don't do those. Like taquero you're a very

good electricist No, I mean Taquero but, I mean difficult because I was very too much more and then I

was a license was a carer, it was a cabberer, was a poli. So, you were a

taquerer in the car? Yeah, taquerer of the car, but I had in friegals of the municipality. And then

then then then the park, I mean, I bought a transpast and not I'm

when when I when I bought I got some I'm trying and the contract of the arrendamient and all

I'm not very well at the taqueria at the final me went and the after that taqueror?

And then I got a I got a a chama that I was a executive of the

because I not wanted to work in a commercial in hoteleria and I started in

1989 in ventas and I kept until 2015 in vent in the part of commercial

I've to learn to much that I saw do things, that's about a lot of

hoteleria, me helped that's much to learn to learn to but, but also I'm

to look at always how to other things, how do you, like the other ways to say, like

as the, and that and that and then 2015 me kept like as a

vice president of operation hoteler and well pass the pandemic here we're

we're all vivus and vivus and directives grand majority pass on the most of when it's

difficult to be an executive of a high level, that's in the part of commercial. That not has passed by the

part commercial in the market technical or ventas or something, because at the final of day,

well, is what you have to do you know. Well, is the business. Now, I'll say

a thing that's important. The part of operation is the part of the product

and I think it a business very very good you can be,

for example, all the part of Apple, all the products of Apple has a part of innovation and the product

very important the design of how function that product it's a product it's very very vendible the

the carches is the same the technology of the coach the technology of the car is and in the hoteleria

what was the first not was that the part commercial was disconnected to the part of operations

and then the operation did a thing we did some we're we're doing sometimes

it was it was it's did one and it would have to

get to the other and finally today we're a lot in general experiences

different, that is what every every every westpet and that is what is the

commercialization? Is that the the bests or not you do you do not we're not

we're in our community that is the ability number one that you do you do

know, saber to be there, there's there there's a there

there's a lot of know, and all, and we all, and we all we end up. All right our own

our own, our own our personal, our talent, all the time you do a, a promotion of all what you

want to do you want to do you to buy a, if you want to have to buy to somebody to get to get to

get to that they're to have to cause, a leader, is a leader, is a leader, is a

person, and a relationship. What has been your better inversion professional or personal

to get the also. Also, Fernando Calva, I think that therapy. Very good.

Bravo! The public is put in the real. And the I'm going to say,

when we live in Guadalajara, my wife and she studied hoteleria, but as

as I was not a job, and then she started. How? How?

How? I was was the director of the rentas of an hotel, she

not they'd they'd have been in the other hotels because they were

to get to get the and he was going to be to be able to do you do you know and you

don't let because I'm my wife so when we got to get a two years of the casals

she began she started and she started a and psychotrapia and she went for that current

humanistic she's a therapist and she she is a therapist I've studied this

well cabala therapy existential million things. And I, I started to go to

therapy. No, with her. No, because... And of there I, I'm going to

therapy and I'm in therapy, and I think that's the best in-quench and I think that's the

people of the group posadas go to therapy, have a therapy, have a

social- and all this part of the support and we, we're we're

probably, O'E, O'E, You're a psychologist, Rossio Ortiz. Hello, you're a psychologist. If you're a psychologist, the question, the thing of the burnout,

of the stress laboral, is very critical, yeah that for the exigencies of the job and the non-efficient, that no know be the leaders,

what you said, and persons preoccupated for the equilibrium, can get a a collaborator, even that's even that's

how we can't do the people in the office in the officeina no is symptom of quality and efficiency,

but the collaborator can't tired, stressed, deprimed not will do a

100% in the job. Yes, it's a 100% so this this

this philosophy of, kettate in the job, is military, is the military?

So, it's, it's, so, it's, I'm a important, what we

say we do, the, of the accountability, you, you, you're

responsible, and to where you have been when, when I was to the part

commercial, I, many many collaborators that not were in the office in the whole the

forces of the United people who were in Kahnkun, in the CABs and the always

I'm used to work with people that was home base before 15 years and what you see is that I

see that when you know when you're for the Marches me you know I'm not I'm sure

if the year had golf or so we had so we had we had to do we could do and he

could when it was and I think that part of the, of the, of the check-a-

targetta, to the culture, that's what you're going to do do you, and I'm to do you

do you pay in your, so your part variable, your bon, no,

has to be in that you do you do you do it's a very, well, well,

well, well, yeah, I'm, I'm, I, a, a,

a, a, a, a, I'm, I'm, I, I,

like, 17 years, more or less and that was really chisdosa because always that

when I was like it was like you like you're you're going to you're going my wife my love

the key the clave for that you never you call you every time you you're in chingga you agarras

you're you're stressed yes sir no sir I don't know I'm because I'm a pendent

so you just you just you just you know you when you're the recorter personal

never you're to come because you're under superficial Sient, always under

like a trompiton. Is more put on an assistant. Yeah, and then you know, and then I'm the guests and

he's sent out of, oh, my life, let me talk. So, so it's like it's occupied. So,

evidently, today, yeah, you know, you can't get to do you know, because you

have a system of the world, you could be but today you know, you know what you're, you're not,

you're of the problem of the best you have to spend 100 yantas until that you're going to let's

you know, and then you and if you get you're and you get and you 50 your chambas

are 100 and it's clear what is your meta no? Well, so I think that that

has changed much in that modernity. It's the new type of leadership and that and that

so that does make that we've evolutione a little and not so what is

incredible of living in a country like Mexico to to work with the

people of Mexico, that's the good people for the best people in Dominican. Also, I'm going to say that the people in the culture Latin, and what

we doves and the care of the careno that they have to do, it's very comparable with what we have in Mexico, but I think the fact is the best of the

question, and I do much to work in Mexico with the people of Mexico and to do that I'm sure. I'm 100% of my

limited experience, because I've not had recorded the world entire. Even?

Even? Even. But, but I, I've been 20 years in the States. The hospitality

in Mexico is other thing. The American's the attend with much

professionalism. Cople, he, does what you have to do it and it's that's

that's doing it's not a question. There's many many there are much Latinos

in the Americans, Guatemalto who are people, and they depend on where

you depend where in the Exactly. But, but, but something

is very different to the culture Anglo to the culture Latina and especially in Mexico, there's much amability.

Yeah, much amability. So, you see, to the people of the person, and that's what

is what is a country, a country, a country, a very attractive to do you know, to get to vacations.

Yeah, now, I'm I'm just, I'm sure, I'm just, I'm really, to do you know,

let us the destinos the group of posadas, to go, to pass her to get a and disconnect us and

start a good. Now we're talking. No, of actually, to be, I'm going to because we're talking before the podcast.

Yeah, we've got, I'll appreciate, although I've appreciated, to know my people, we're doing our

own own our own our own our own, we're going to get them to get to the podcast,

the podcast in video, after the Zoom and the pandemic, we've been in group posadas. In the Fiesta America,

grand Fiesta American, La Evacua, Fiesta, where in all the hotels I'd thank you. I'm in the

Fiesta in the Guadalajara even they did feel and we're with flowers and they're doing in all the places where we've

and the podcast was made so you know that we're we're doing we're doing we're we're doing

our we're doing our next level with group posadas and we we're going to start to

getos where we're going to go with us for example to Waxaca to Michoakan to

Merida Merida, exactly. And, go, for example, and get to our experts of the podcast

and that's for the time and that's for the time and that we can't do you know the culture Guacaquehakeh,

Michoacana, Yucateca, et cetera, would like we like we should be like, let us. Dan us the

recommendations of the bestinions that have me go to go to do the tops as,

your favorites. D'clock. VIII. VIII. Evidentementement much a the people like the

people do the people Cancun is incredible, the hotels Live Acua, the Grand Fiesta American and the Condessa Cancun, that we've to relance with all the concept of gastronomical recently. We've got to

a restaurant of Spadass and restaurant oriental, incredible. Cozumel is a super destination. The people then then, you know, it's a little incredible to enjoy the natural to use, snorkearial. Incredible. Purto Bayerta,

I think is one of the great destinations for the Mexicans, because you you have this encanto of the people bohemio with the

place, we're in four hotels for all the public places. Guajas. There's, there's,

there's, there's, there's, there's, there's, those cabs for the good, the

fact, is that the cause is that the caros, as all the world, says,

evidently, the hotels most of Mexico, are in the cows, but not all are

more cars. There are many options for there's many There are volos from Toluca, that are in very good

prices, that can't take upropeach in doubt, Acapulco, that re-abrimed our Fiesta America,

Villa's Acapulco, totally remodeled after the hurricane Otis that we affected it. The real is that the hotel,

practically we renovable completely. Today is a great place to go, and we're we're a

time to the city of Mexico, almost two hours and a second of the caset tolap

the clapan, well, responsibility not, no, responsibilities Coloniales, the fact is that

we know Puebla that's a super destination. Yeah. The gastronomia Poblana is spectacular.

The Grand Fiesta American. We have a grand Fiesta American. We have a Fiesta I have two Wannes. Two Fiest Ains and the grand

Fiesta American So, for all, the truth is that we can get to Puebla for a bus, for coach.

The fact is that can be a recorried incredible. If they're on the Puebla

can go to Wajaca and do Guajara is a city that you can't be 10 days if not you aburres. The gastronomia is incredible, the artisansans the barreneges, the

barrenegro, the zones archeologic, in fin, there are many things to do you go to the other side and you can go to be to two months with the Secretary of Tourism of

Veracruz in Halapa and I'm in Veracruz in the port all what is done of the part of the Malekon of the center that's renovating,

and well Veracruz has an ambient incredible, a food spectacular, and you have the recorries to Atlacot, Talpan

that's really, it's a really much the pen and then. And, well,

also Yucat is a special. We have an Mereda. When we came to the program of

RadioFourn and we always we're always the hotel. It's pretty pretty. It's a

little, we also, we a Fiesta Ain, we're we're in Meraa, and all what we

to do all the Merida, the asciendas, those enganes, these ascernas are incredible. In fact, there are much things to do for do. Chichenitsa is more pegged to Merida than Kankun. There are people that are more as to Cancun. Well,

in reality, it's not from the side of Merida, is Chichenitsa, is Tauksmall, and there are still ruins of most important, that are not so famous, that also value the to find out of rediscover. You can't go to Guadalajara. My Guadalajara,

I'm a representative of the culture Mexican. You can to take the tequila express, go to visit the refineria, the distillery, the distillery of 200 years of old old.

You can't start, I mean, the field of football, but all the Plaza Tapatia, the mariatch in Guadalajara, that there is a,

I mean, is a, I go, the poor mariach is the best of the world, so it's, so it's, it's,

it's, it's, and to make all the whatever the tequila that you want, that's,

that's, and it's a show of a show, So, so, is a super

beautiful, the climate incredible. Or you can go to see a Monterey that's

a year's a new modern, very good, with a gastronomia also, and there

many there's to go to the co-of- and all you can you can do you

do you do you can get to to get a Masatlan and has has been

has been that has been that sure but Masatlan is

back. But Masatlan is very very is a The cost of the mallecon, or they have meted

with all. And the truth is that right there are promotions very good in Basatlan, but it's still still

so it's it's worth the time to do get, that's another attractive of play. It's other

a lot of place. Tips, give me the insights of how to find the best of

the best because one is to get to the hotel directly and do the

another is to get us to expir or the offeres and I've seen

many times because I travel I'm going to get to and a sometimes I'm going to find out of the page web of the hotel, not necessarily Expedia and these, a lot of what are those tips for

to find the best of the best of the hotels? Here, no, between us to us? Well, here. Here, in confidence. How I'm trying? How many? The fact is that, look,

the tip number one, compre, where you can't where you can buy with more than three months of anticipation. Okay.

Tip number one. Because they're, it's like, it's like, it's like, it's like, it's like,

when there's when there's space, it's going to, the price. So, three months or the categories

more better, they're going to the more more than the more than, you know, you know,

you know, you're going to, another. When planed their vacations, tryen, they're in contra-fluho

of stances. If you you want to do you do you're to do the, if you're

are the more more car. If you go to the day the

time, the world's the world's more because you do you to get to your

to get to your days to get to you know, if you want to use, if you want to get it before,

before you get it, after you get a little more, you know, it's, it's,

it's, it's, it's, also, the time, the time, those days, those nights,

are more than, and if you get, the nights, are more barats, at the

, you're , So, those are, with those, you know, with that you're going to be able to cost. If you were

going to reserve, 10 days, 15 days before. Conviener to do you? So, do you know,

or something? It's, it depends of the type of the time of you have you have to do. So,

so if you're going to do the day, you know, it's in the hotel. If you are to do

do you're not to have the day, it's the time and a mans a mans, no. For what?

you. Comprat your manseller and your coffee. Vety to tour all the day and to say what you're doing. But if

I'm in real. In reality, if you have a discount when you're in pack to do you like a 25%. So,

you know, if you're getting to get to pay the buffet. Yeah, but that does it

all the days you're going to get to get to do you do you know doesn't have a day and they're

saying, well, then say, well, then say, well, then you're so,

that's, it encahone a little. If you're going to rent a, if you're going to rent a car, if you're going to buy the reservation with the packet, in general, those packages, conviening, avion, auto,

so, if, do you know, we're doing the fact, we have a tariff, preferential, with an arreendator that if you're going to rent a coach, we'll pass them directly to your call center

or the page web of us, which is Fiestaanatralti.com. There enters, reserves and then you can't give you to go. If I'm going to go to go to

go to restere in the first, I'm in the center. To be more of the reservation. A time to get a better tariff that's a better. That's the same

arrenda. Yes. If you go to Merida, well, it depends. Depend to all. And if you

know, if you say, no, well, it's a bet a $10,000 the day,

then you're to do you, you're bailed. But if you get to that day, for some reason, it's a

busy, it's, then at a long you say, well, you're going to do an upgrade to the... But the packet in general, if it's a very convenient. Now, the, the, group posadas, has a plan of, the plan of... No, we're doing our program, Fiesta Rewards. If you're our Fiesta Rewards, if you're doing... We need... And so, it's more competitively... And it's more barata than what you have... because you are

loyal to because you're in our program of loyalty if you're going to... And they're in the

Fiesta AIME Fiesta American Grathexia all of all of course and you have a question

and the fact is that is that and also receive points that those those can be you can be

for stances or for recompensas so if it's value much of the job then it's

also you can't also you can't you can't get to vacations

only with the that you're going to. And if you have our target of Fiesta Rewards, also you get you're getting points

for all the compas. Ah, so they're accumulating points there. So, so it's

directly. Yeah. There's a other tip of a voyager that, the secreto, that's not

you'd say to but here is to say, that's the I want to get a out of the

no, well, you know, you know, there, there, there, there, for

example, there there's still So if you have the certainty that that that's a way that's going to be a

pay for a pay for many restrictions for canceling, you make a discount more important. If you're a

person you're always going to always you're a little bit more, I'm going to always I'm a tariff with

flexibility. Very well. Perfect. Something more that not you have asked asked you. Well,

nothing more that use a blockade when those that are to the play to the play.

Yeah, it's very very difficult. The sun is it is a very much it's

going to a hotel all included remember that all is a prepared, included and

all that for that you can do you do that not, not it's not.

No, the day the next will be the same, it's going to be able to

be able to get much. There's people who and the question and the question, if

you want to you want, the passion with your Parenthood and what's what you can't do you can't

do you can't do you do those resorts in all the hotels in all the hotels that are these places near the district

federal that's for example Galindo Gistapan de Las Alco Kornavaka etc or Oaxaca Merida

those that we count and in the playas we can't do a private Luna Milo

Milo Imagineate a dinner at the play in a a cabana special with a mecero with music in vivo if you're

that's really with champagne no, well, then you know then you're there's a then you know

there's there's a there's a there's a no more they're no more they're not to be there

no more no more but for above but we're but we're we're we're we're

we're a montage padrissing in the so you put them put them so put them

so put them there lotteros globos flowers flores champ oh

Yes. Humo. Aume, if you want. A smear. A laser. A discobol, also, if you want to do you.

That's a car. You can do you. We can do jacuzzi with burbushas. So, so, so, if,

they're doing everything. We can do. We can't do. Obviously, all you cover us a extry-ta.

But, but all this is still still is there is, you know, from who, the concierge,

with the concierge, for the The center of reservations is one cause. So you reserve and then you reserved and then you

reserved is a page of Fiesta Americanatrality.com and you will get your confirmation and your confirmation you can get

the call the courier of you can't talk to the hotel and say oh yeah I'm going to get to the day

I'd like this this or this I'm festeating something. I'm with my my party and we go ahead

and we're what do you do you want a luna of meal and then then you start

If you say, you suggest this, this, this, this, this, this, I'm going to

ask you if you're if you're restrictions alimentary, if you have a allergy,

so, in fin, all, if you do you like, the ammadas

d' um, if you have an alergianic. So, all that I always

do you get to plurgynica and so me, I'm just to put them. Yeah,

to me doms. Yeah, yeah. It's all so, but the list is that's the fact is that

there And, well, this part of all the thing is in this experience, if you want to

your papa and your mom, because it's a a new year if you're a family, if you're doing a thing,

we're doing, we're doing, a year new with the family, or what or obviously an,

an activity with your company, with your company, well, it's obvious. If you

you want, a convention, do what you do you're, so you're doing so, so you're,

so you, we're we're suggesting but also what is important is that sometimes someone has a

idea very conceptualized of what he wants to do you do that we're doing that we've taken

ideas new no. Very good. It's very part of. So Enrique Eric, the electricist

to be a telecist a taqueror to a vendidore to vice president. Yes, so,

so are good 40 years of career. Yeah, you know, 40 years. It's, it's a

good on the end. Enrique, Enrique Calderon of the group posadas. Thank you. Thank you.

Thank you. Thank you. Thank you. And thanks for having been part of our creation of this

podcast. Because, honestly, for years, we've we've got with you, transmitting the podcast from Guadalajara,

from Montereyrere. Here we pass us in the city of Mexico, because I think almost all of

the restinos, airport, Santa Fe, Polanco, reforma. We pass we're all we have

we have a great carino a group posadas and an thank you a great

because thanks of you also we're doing because of the collaboration. So it's an orgue always to recommend

the hotels of groups posadas and then, we're going to let's go to thank you. Thank you. Thank you.

Thank you. Thank you. For this space. For a great for the guest, consentive. Many,

many, thanks. Well, so we're we're saying to our community of our

community of our community. For having been able to hear about your channel of YouTube. Dehhhh

leaders or as employees or that we learned of what we've got to what you're so that's your tacharie

maybe you'd get to be a vice-president of the group in the world no but but for the mona

don't know those comments and say that is the most important that's the like to video,

subscribe to the channel if you're in a question of a five stars,

a reason in the questions in the question that's that's thank

of all heart and we see us we'll we're going to we're our next

mission of the podcast it's your maximum potential thank you thank you the next

the next hotel Fiesta American present oh