Endgame with Gita Wirjawan - Irwan Tisnabudi: Ubah Pola Pikir, Dobrak Kebiasaan Lama
Episode Date: January 17, 2024Gabung Langganan Channel Endgame agar kami dapat terus memberikan konten yang berkualitas: https://sgpp.me/becomemember ----------------------- Perluas pola pikir Anda: "Think the Unthinkable by ...Jenius" ----------------------- Inovasi menjadi kata yang sering kita dengar atau bicarakan di era digital ini. Namun, pernahkah kita benar-benar berpikir soal makna, proses, dan konsekuensi dari inovasi itu sendiri? Irwan Tisnabudi, Kepala Perbankan Digital dari Bank BTPN, berbagi pengalaman dan perspektif tentang berinovasi di lanskap perbankan selama kepemimpinannya sejak 2016 di Jenius—yang berakar pada merawat rasa penasaran dan tidak takut akan perubahan. #Endgame #GitaWirjawan #Jenius ----------------------- Pahami Episode Ini Lebih Baik: https://sgpp.me/eps171notes ----------------------- Berminat menjadi pemimpin visioner berikutnya? Hubungi SGPP Indonesia di: admissions@sgpp.ac.id | https://admissions.sgpp.ac.id | https://wa.me/628111522504 Playlist episode "Endgame" lainnya: Daring Entrepreneurs | Indonesia Matters | Wandering Scientists Kunjungi dan subscribe: SGPP Indonesia | Visinema Pictures
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Discussion (0)
I always said to the team, that's when you wake up in the morning,
and you are happy and feel excited to go to the office, that's where you love your job.
People don't come to work.
People come to make a different.
We're saling challenge, we're saling learn, and we're saling grow.
That's what makes shape me to more be more diem and mender.
Because, in my opinion, with diam and mender, it's good to be able to be.
I'ma much
What's genius?
What's the pioneer
per-banking digital
first in Indonesia?
It's about time to keep up.
PINjaman, it's in-mated to
negative.
Even, generation of our
our own, we're always
always, I don't want to bealtang.
But if you're giving card to credit,
they're okay.
When we'll completely cashless as a nation?
This isle digital banking head, bank BATPN,
Pa, Irwan, Tisna Budi.
This is a newfoundu-in-lawed.
Hello,
teman, here we're in front of being
Pimpinan of Genius.
Irwan, thank you very,
Disadir.
Thank you, thank you,
thank, thank, Pagita,
atas, Waktas,
and the time.
This is,
this, usually,
when I'm going to
background
you're a bit of
because
correlation
you know how longalamon
you
when the successusan
you know
there.
It's about,
that.
Tell it.
How can't
how,
and how can
be you can't
be able to
be able to
bank can't
air.
Okay.
Uh,
so,
I'm going to
comment a
little,
I'm not
someone
success,
I'm,
but,
but,
seriously,
the truth of
the,
I'm sure,
I'm
I have a team that's amazing that's what's about genius.
Because it's better really,
the way of the workerjana, visiness,
um,
and it's very different.
Let me start with my, this,
uh,
the mother's my,
uh,
asal Bandung and Ibu's my,
I'm from,
I'm from Cerebon,
two-dust with my,
...andah, ma'am.
So, my father of my husband
because of the U.S.S.A.S.
Cilil engineering.
This is a good.
With a matter of course.
For a matter of course.
So, ma'amacus.
So, I, from the case,
I was from the U.S.S.C.
School in Sanktimur,
from TK.
S.M.P.
I can be enough
to get a lot of the same as well-as.
I'ma-as.
I'm a lot of course.
School-la-law-basket.
Yeah.
Uh, I'm happy.
I'm happy.
I can make my dad my husband.
Um, even though,
I'm-sua-huh,
that's type of people-tua-lama,
that's not-a-faxionate,
that showing that he happy,
but I know that,
he's very right,
that when I'masius,
that's just because of Canisius,
that's what made sure
exposed to study
outside. Because in Canisius,
my friend, my time I do,
every summer holiday, to America,
I think, I think,
three kota that,
the same-sebut-sebut,
that L.A., Seattle, Boston.
Yeah.
At least, Australia, it,
not ever did be said,
So, ma'amotas.
From there, because of the U.S.A.
From there, I'm trying to persuade
the people of mytow, but
agaguedgathe's, I've got to give
one, because it's a lot,
the two, because of the biaya.
So,
the people say, he'd want to
I'm going to beulia
in Indonesia.
If you know,
If you know what I'm going to be
So, yeah,
I've got to do you know,
university,
one, ITB,
and the two is parahyangan.
ITB,
when that was the top technique industry.
All apply technique industry.
Because I'm just ordinary guy,
so I'm just ordinary guy,
so I'm not got to get ITB-B-neigh-Nia.
And lucky enough,
I'd have got parahangan
and civil engineering also,
I was that I'm not wrong.
Yeah, banged, because I'ma, yeah.
Banga and senang, because, wow,
my son-in business
my father's business of theuanguergna, but
but I'm not so much the burdened, because it's
something that I want to.
Why, not something that I want to?
And I guess my life-a-a-lawingering,
I guess my life-line-gienering,
mya-sha-sha-sha-life balance.
So, from Sunday to Friday,
so after Sunday, back,
so after Saturday,
work,
and then,
the day of the time I'm trying to be able to be able to be able to bea-old to
run,
that I'd bea-a-to-reve-to-proy,
because,
because,
who has been just to put in the time
Soapu-hmm.
Sogant my weekend
I'm really-cuh
sometimes sometimes
in the time
I'm going to get to
get to be in the
house.
Back when I was
when I was
to take S-D,
it's just
to buy in
Coca-Cola
with ice
just, it's
just, it's
that's just,
that's what I
know, that's
not me,
that's not me,
so.
So,
So,
the last monthu-Nathe's
Tate-you-old
he's got to Indonesia.
He said, he's both-dustal-us university.
And it's just 20 minutes
on the road from-room.
He said, university's good,
but not gampang,
it's up.
So, I mean,
I decided to,
okay, like, but with one condition.
If in Australia, but there's one-year-oldation,
if you're pre-university, if you're not going to be able to be able to be.
So, so, so that's the story, because of the same,
to make sure that my gulfs.
So that's the story.
why, from Parahangu, that's during the United, that's different.
It's different.
Gambling, totally different.
In banking, finance, and marketing.
Why, banking finance and marketing,
in the 1990s, banking, it's like,
like marack-marrag.
Then, I also look, in banking, if I look,
application, there's many, really,
role, there treasury, there retail banking, there
marketing, there's many much, so I think banking is
quite interesting, because there's a lot of
learning to learn how new, that's been making. That's
that I'm going to happen to banking.
Now, banking, the first, that I'm going to make
universal. Now, now, I'm merger
So I'mpermata
I'm as a company
I'maughaner's development program
that's back as a lot of people
bank
that's very
so
So, so
So,
so,
I'm learning one
time as management trainee
Then,
position it's
as what name
retail,
I'm retail,
I'm,
I'm in bank universal
I'm more
four
And then
to GE Capital
as a risk manager
now that's also
position risk manager
I handle
around over a year
and at the same
I'm not me
I'm more
more thaning in risk
Why?
pivot,
why want to
get that
that,
I'm doing,
that's the same
with when I'm
making,
I'm going to make
role that new
like, because because
because I'm going to make sure
there's retail banking in four times
I'm in front of my early.
So I want to try it in fact that
it's not my heart,
that's, for me, I'm bored, so.
So, I'm just a bosan kind.
So, I think,
I got a casepatchance to pindac to
change to H.SBC.
HHSBC, to, for
I, still even not
company first, but
many memory
and many people give up to me
I'm using HBC
as manager in Carp
Accusation
until I lulles 10 years
the next year
2011 as
as VP
in Cards
and personal loan
then I'm
then I'm going to
OCBC
Dulu and YOB
for role that same
but handle the whole business
that 2016, ma'amastown, ma'am.
So, bethurtedal, when I was puttick, there was puttick,
when I was still stagnant,
then interstrait also,
they putong, I'm a staff business,
and I see digital is something upcoming.
Now, but what I'm making meeked meeked
was I was I was interview
by a book pensionan
that's like that's up to be it
a big in digital banking
and that was digital banking
that I predicate
I can't be the first
but because because I'm
I'm a push, maybe I'm probably,
maybe this is the time for me
me to try something new,
and,
uh,
outtunging management bank
BTPN,
that was,
management bank universal
also,
the first time I joined,
so I'm,
and it,
to be sure,
it's,
I'm sure,
to make,
I'm confident,
yeah,
and comfortable,
that,
at least I,
When I'm at least I've got, at least I tell, like management is like what?
So that's kind of, what name is, I'm going to, I'm going to be able to do you?
I'm concerned, you know, ever, not is,
Kepikyrian to come from banking?
So, so, can't tell so with profession in perbanking.
Okay, like, G.E. Capital, semi-perbanked.
I've beena, ah, ah,
I'd be like, ah, menhant I'd be able to befriend,
I'm concerned just,
because I'm,
because I'm puttipankan,
right?
I'm not, too,
I'm not, but,
but the majority,
like, yeah,
comfort zone is,
it's,
yeah, yeah,
so, yeah,
so,
so, man,
the whole career is,
the perbankan.
I, sometimes,
I'm, sometimes,
I'm,
even if even if I'm even when, why come uprored with me, he's always
saying, why not making business just, you?
Yeah.
Yeah.
But, likeing it's, maybe because, because of the law or didican I from the
people, my, man, man, part, ma'amers.
So, sir. So, so up to a point where I'm where I'm not at a level
if I'mcure
because I'm sure there's gotagged.
Now, this is that made,
maybe I genuinely,
there's in comfort zone
I, in the perbanking,
that's,
I said,
the titic
perubhan myel zone
that, is the
point in the same time
to BTPN
or to Genius.
I, I'm 15
years in business
Cartucredit, KTA,
and tibed,
and tibed
I'm going to
I'm
I've got to a good enough
I'm just about the same as well
this.
This is the genus
tell you,
yeah,
since the yearnoburnal
what you
think you
make genius
better?
In a good way,
yeah?
Yeah.
If you
that we
had we spoke
about
santae
beforemia
one of
one one
maybe
that's
maybe
differentiations
genius
from
platform line, that's
that's probably
profile of the part of the
because of the total
workforceing. That's
the pastembourging.
That's kind of
counter-intuitive.
Yeah.
Biss we can't,
this?
Yeah, it's, it's.
When I was back, you know,
six-bulan that for
I was very struggling,
yeah, for me.
three
I'm helpless
because what's the whole
the whole genus team is like
prepared for launching
So,
so at the time I'm helpless
I'm going to ask people
I'm not there who's
Because everyone
Because everyone is still
For launching
Yeah
Three months
That's stressful for
I'm because I
I'm not even has to beauntribusy,
while I'm not yet
to learn.
The good thing is,
very unique,
so,
very different,
with company that's beforemere,
where we're as a leader,
because when that was,
I was going to be head of product and value proposition.
And that's a role
that, I'm really critical.
If I,
back back to the seven years
last, that's the same year ago,
I'm
I'm,
I'm the team
to create a new and innovative
that's what I'm
that I'm trying to
do you know
that I'm able
but I'm sure
the good thing is
it's making
it's actually
to be able to
be able
because
because it's
at level
I'm
I'm not
I'm sure
I'm sure
and
gender,
capability,
background that's just
where mostly
not banking background
it's made,
it's made,
make sure,
and with
asas we want
to ender customer
or customer focus
that
it's because
staff staff
the genus is
can give
has made variations.
Because, I mean I'm represent
user we're going to represent
that's different from companies
before me.
If I'm going to lose it a little.
This is a good.
This is a putusatisicant
recruitment.
It's
that's from shareholder
or from management.
that,
that'shawaiting
from the same as much as well as long as
it's the same-in-lawful
or the mandate-necoulding
or mandate-n-ad-dall-law-law-a-law-law-a-cru-banked.
Approaching-y-many-a-counter.
So, bet there's-it-lawed-in-cru-clican-counter-a-cabank-cant.
But, maybe nature of business-nesses
is.
Okay.
It's a bit-bend-in-get-in-stuant.
So it's true.
And, and even skill or expertise
is the banked, that's not even
not even though
in the perbanking.
Yeah.
Yeah, apalagy, or approach
genus, that netherneh
or, anting kebill,
not ever thinker before you.
Bayangin just,
if bang,
if, man,
used the words,
Bapa,
Ibu,
did genius,
not perna.
I, nibutna,
I,
you,
Bro.
B'b.
B'b?
but but but but but intimate
like that's even though
even though I'm going to make sure
we're making as well as well as well
our suburb our people, but
but kind of the fact that's the same bank
digital, using the gaiabashire
that same yeah
we're also using, play
animation, it's not ever
there's been therepickering
Yeah,
people who's people,
um,
um, um,
um,
can always be that,
this,
now,
this is,
but,
and the
there's,
there's,
that's,
that's,
it's,
it's,
and we're,
ready to
embark
something that
never ever
ever had
ever been
to be
the benefit of
hindsight,
the braaniness
management
or pemgangangangue,
and the
democratization
a goodus.
that's really?
Right, right.
Right, right.
And, and when you know,
Janice, to certain extent,
the isolate.
So, the gay of papayan our freedom
of speaking, it's really,
really, be isolated.
Yeah.
Because that, I think,
I'm not really,
it's one project
percontoan, too,
and, now,
we've seen,
that BTPN,
as bank,
also has that
even down the other than that.
But we're still more
area like that.
But we're more flexible hour,
we've been dressed down policy,
that's already.
Dullo, not be able.
Dullo, but,
Degeneres that was like that.
What can't be?
What can't be able to beacusy
this?
Not.
...embowhackan
hasil that we aspirational.
Not to becky-pickirate,
but,
just, but,
not capricer.
Because that's the way.
We've got to be benchmark
so.
Part of the time we make
this, we're not
the benchmarking.
So,
really,
we're really,
we're saying
in the country
other than
has been over
the pomegang
or the
management or
what?
No,
not.
Even.
Even.
Even when we're
we're just in
SMIC Indonesia.
That's 2016, that
so,
So it's the same-as-as-calf-a-cata-cata.
And there's comparations-in-it-a-counter.
Not-a-not-not-not-not-not-in-a-cap-a-law.
Yes.
Legisiness what, see,
semindap muara pemmikirang that's very brandy
to make-mable risk.
Now, this, what, is what,
which, you know,
that's, you're tumbling with the polo-pickir-d-a-wad-a-old.
to more
tohapot,
batasasant paradigm
what's about the time
what's the last?
If it's juster in the years,
but in general BTPN,
also, it's true,
this is the main-upaception, yeah?
BASIPN, yeah.
BASIPA, yeah.
So, so, ma'amonging.
So, it's way of working-in-near-in-ne.
And that's the embass
by the same as a whole, but
not as extreme, genius, if I can't
be able to.
What else?
So, digitalization, this,
now, it's,
it's been very
very genius.
And this is just
with aspiration you
or platform you
to, what,
see,
to give solution
life finance
in,
with totalitance,
PR to the
what?
It's the time for the last.
It's the last year off the same
our name name's the city
we're doing.
So, so long,
that we've got to be able to build
is a bent-banking
that's different,
yeah, melalization.
We have vision,
we actually, is digitalization
that is a bitcuitable or vehicle
to we can't
because we can't
because we're the lead to gainousy
because it's the
launching the genius
but other than it to
we're saying that banking
perception it, in the matter of the
that's
very hot,
that's hard
so much
so much
so that's
so that's
using this perception
with digitalization
where
the stila
life finance
is there
because we
think there
there's
not there
people
people
dream
making deposit
that
there is
people
people
the
minding
to
liveuro
and
want
money
important, but financials
also financialsal always hasnabler, or
it's a consequence of life we're, so
so we're trying to makegambuncting life finance
this is a unique proposition, that
which, which, uh, that's theabashire.
Now, penguins is one time,
everyone
to have access to have to laironsial
so that'sa
so much more than just in domestic
we think about transsaccy domestic
and international that also seamlessnesses
even.
Even the personis
not will not be the difference
between transsaccy domestic
with transactional.
The other than we think
we can't
people,
people who can't
because I'm going to get
because I'm sure
because I'm
sure if we're
making make sure
the condition
the community
is more more than
because of the
credit,
business can be able to
get more than
can be more than
will be more than
will be more than more
more than more than more than
more than more than
dream we're going to
But but it's, but we're not able to beer the whole bank
also has to be regaract.
The whole industry also has been regaract.
What else is, what you're doing?
What's the idea or ideation is to be smart,
more genius?
Sojave.
Sojave-out, we've been hearing feedback from customer our, that.
There are some other things that we've done.
we have we've got to createation process,
we've got to make up to createer.
So, uproleter,
now co-creator this
made the landassan awal
at the time we're
lungerkinous,
that when I was in front
after I was going to be
in May 2016
we're making
a camera
we're going to endang
our own-le-le-created
to download genius.
This is not, not.
So, not.
So, YouTube, blogger, and other,
like, like, like,
so-O-L, influencer,
so.
So, we're going to download genius,
which,
at stage,
and we gethate feedback
so we're getting back,
so we're making sure,
around over two weeks
to three weeks.
And we'll,
and we'll,
they'll,
they'll give us to,
there's just like,
like testing,
so it's just like,
like pvety testing,
and it's been
the sameat that
we've brought,
and it's the same
that we make an acer
with co-creator our computer
our, we're,
It was often offline
So we'll
We'll comepourgutored
That's every week
But we can't be able to
We can't do it, we're doing
We've got to be online
Malmium
can be more, so much,
so much, so much
So, every meeting it's gonna be 50-100
online.
Now, now, with
still comealining again
to normal
behavior,
uh,
what,
what,
we can't happen hybrid
so on online,
that co-creator
this is that
like sounding board
we're doing,
after we're looking
when we're asking
feedbacking what,
when we're
enhance the feature
that we're
also we're nother
other,
feature what other
other.
Contonioner we
we're making
foreign currency,
we're only
it's just
only had been
four foreign currency
that can be
can't be able to
with card to
debit genius.
And then we're next, what's next?
So, what's the most?
When it was reprimandes before
priority, because
segment we're still muda
so much, so foreign currency
is more people use for traveling,
for jalan, instead of
giving money, because they're not
not having to give money,
for the need of the world or another
who's in the other country.
So that's also priority that we've got from
from the co-creator
So there, there, there, there
another creator, there
internal team also.
At the time we're going to decide
initiative which will be
priority our own.
Why, why name is genius?
One,
because
if we're using
the name BTPN
Digital Banking,
I mean, I'm not there
who's how much
how much
how much more
digital banking and digital banking
the first in Indonesia
so we needle-neh
to make a name
that totally
and unique-natured,
that's in the language
in Indonesia and
the language
English, pronounce
the sense and the same
the artini also
the two
factors that melandasi
that.
The other,
we're trying to
And it's the spirit that's different,
with a lot more dynamic,
more bright,
more engaging,
that's also one factor
that we thinker than,
from using the name of BTPN it,
and I want to make sure,
I'm going to give a few observations,
macro, yeah,
that's being embonged with how
you can't be piquir to the
the first
there's the end up to
the other than we're
the other than to
it's just to make
gratification instant
yeah can
so hard for our own
to make sure that we're
to make surenation
because gratification
instant or
or kikinian
this is good
for consumption
so it's
maybe we need to
we buy mobile
of the
thaning,
than you know-mobile
more than you
doveting to investasies.
What do you
think you
can't be
more to be able to
the importance
we can'tgutkaity
and we're trying
the goodunctuary
yeah, right?
Yeah, we're all
should live, but I'm
see, with
penangu shrapification
to the mass
the Upton, we can't
we can't get back in
non-productsustation, right?
Not know,
that's, it's, that's been
about, yeah, in the way,
the same year, when we're doing
launchers, it,
focusing, even more to simple saving
and transaction.
We're, we're first,
who'll unincurring account,
who's melanchor can multiple cards,
that.
But we're looking,
we're looking at,
because financial is beyond this.
So, so, yeah,
so we also,
we need-education
nasabah
in the whole financial,
so that we're in front of
future that's up
the future can't
help financial management
nasabat.
We have a feature
that's namenation,
monetary.
Money-tory,
that's from
the same-catan-story.
It's to
give information
the,
this, we're supposed
or deficit.
Sometimes, sometimes we've got,
we've got, we've got,
temptation, and spending
that's big, very much.
Yeah.
Now, this also we're giving
in a way to monitor,
so we're not just
not just need to prepare
for the changes,
so, so.
So, so, we're getting money,
sorry, we're giving,
we're, uh,
categorization the expenditure,
so we're,
oh, we're,
the
because of what?
because of what?
because of the money
that we're going to
that we're doing.
Then we also
launchur can product
product like mutual fund
in the application
genius.
This is also
for us to
give them
to make
the
,
investation is
with much and
more and more
that.
The third is
product of
pinjaman
that,
if we're
if we're
survey
to nasabah,
that'sabash, ma'am.
It's about,
but we're not sure.
So, so.
So,
we're positioning,
but to manage financial.
There are
some of the future
and this is
from the team
we're at,
when it was one
one management trainee
we're in,
two, two.
He gave
one initiative,
innovation, innovation,
and,
the name-in-it-
That's a behavioral hack.
Beaviric is, what?
So,
information is that we're trying tempting
to planja,
after in-room, we're saying,
we're doing,
we're doing,
so, there's discount,
we, we buy, we, we're buying,
we, we.
So, we're impulsive.
Impulsive, that.
So,
so.
So, so,
out of the feature,
that's split pay.
So,
So that'sa-tabye,
Tisagued Tresuble,
we can't click
Transcacist
Tresby-Kan.
Split-Pay-Kam,
bactually, bansupt
So, we're in Bandsbagoe.
So, we'll take,
so we can't chitle
until 36-bun.
Okay.
So,
so,
before transaction,
or after transaction,
if, if the regret
transaction that's
that's actually.
I see.
That that's also that we're also.
That's also that's what we're going to spend
if we're going to be.
Penisalance there, but we're casketesolusiness.
This idea that's from the age of 22 years.
So, you know,
you're going to make upputusance with a way
that's beteliality
It's humbonged with hierarchy,
or feudalism.
It's very democratic, yeah?
Yeah.
This is it asumscicant,
it's very menelour.
Very,
so if there's a manor
two days,
he'd be perkenenant
to beersuara,
and if the sounderan,
the soundop.
Soar it.
Hello,
I'm going to say
thank you very much
Thank you,
we've got
exist in game this,
more than three-tawn,
and this is,
it's a idea,
experiment, that's quite unthinkable.
We're also
very appreciate that
that,
the people who are
that here
in the place
this is a unthinkable.
And,
And whatever
about about the ideas,
discussion,
discursus,
it's quite
thinkable
to leth us,
to be able to
make uptacation.
Tetap
percaya identity
our,
that's re-endiked
by Nenek-Moyang
our hundred years
last,
don't get taken,
don't take-outus,
adaptatisical
with the technology
the new technology
the new
we can
we can't
indentititiasia
curiosity
exploratory
curiosity
is what
actually
leads to new discoveries
if you
if it's all from a textbook
you could limit
your imagination
and
also
if you're
to benewaline
going to
see other
Look at the world that.
So,
so that's what I've been
before we can
be able to
make up and
make sure
and make sure
that's
structural and
mambung
with our
future.
Silak
in the playlist
that we
have used
with team
in Genius
with
the
unthinkable
link
can be check
in description.
Now back
to the show.
We're flat organization's
We're at the same.
I was right?
I was at the bottom
head digital banking
When I was in level
I'm not
I'm not put in a room
and
Butahle,
in the company
I had had
a roomerer, I
have been a secretary
I'm going to
When I'm going to
get in here
when it's just
that, it's
there every day
we can dook
Doudasking
So,
so we can do not
We can't dole developer
developer. Developer
Tidabuble up to be able to be able to
say, I can't do you guys,
and then,
I mean, I think,
it's time for,
we can't be interact
without any rate
that memisaka
that's from communication that
so, so,
so, I mean, it's unique,
and it's really fun.
Because I can't
listen,
even first-hand experience,
that, from the team
we, so,
I don't know
There's the world,
in Indonesia,
where the mainpimpinpinpinpinitization
the people of the whole way.
Not many.
Yeah, can?
It's,
maybe,
if anyone,
be given
but the leaguedy-neaping
if the putusation is wrong.
How, the,
manage the consequencey-in-y-nege
consequences?
I'm just that's just to beckle,
it's just to stifle or discourage
democratization of the pen
decision to the way.
One, because,
back again,
as a pioneer digital banking,
we don't have beenchmark,
so.
So,
so when we say,
that's the behavioral hack
or that,
or did,
be a result or not,
there's not,
because no other who has been
have
the
future soot
so much to
to do you
without without
without the
another.
The other
is that
when there
idea,
it's usually
we're doing
brainstorming
with team
related,
because we're
because we're
not
based on function
but
but based on
role,
role that
may becapai.
Like, we have you know what's stream that's stream, stream, stream,
yeah, stream, transaction,
have stream credit card,
have stream BNPL,
have stream flexi-kast, and,
and, like, and, line.
Now, idea that related to,
we'll be able to,
to stream transaction.
The stream that's in so many different people
from so many different roles,
that will be able to bexas,
is a function, is relevant to the data
is relevant,
for the same transaction?
They're going to goadog,
melawk, melawks,
and the user user focus on a group discussion,
that's going to do.
So, so, at the idea that is there,
we tapung, we pass on to stream
that's that related to-quite,
And sopest,
to do you know,
to do you know,
he has a new initiative.
From 10 initiative,
the product prioritization,
he proposed 5,
based on ranking.
Now,
who's who is here
in product prioritization,
we have the leader.
And all of the stream
and squad,
and chapter,
that, we're who,
we're here.
And we're in challenge,
Why?
What, what basic?
If there's out of data
If we need to use our gulfield
because there's not
not there
information before me
Yeah
From there, we keep challenging
And, finally we agree
To look
to look at this
is innovative enough
To achieve a certain
business API
While at the same time
also,
with the customer
so much more than the processioning it,
at the same time,
the data that we've got to be able to,
but research or survey
to the user has already we've done
before.
So, so that's accountability
or the first one jobbantia.
Right.
This I want to try
give you a gambot
about, today we've
spent gombole santae
also about what
about what about about
about about
the same about
discussion about
about the same person
Amazon is a
great very
even though
even though
even with the benefit of hindsight
he aghack, he
aghack, because
there's a lot of the
That's a lot of the same is a problem
It's about
Compromy
Yeah, can't
Angapleh
Gunga
Bungaughan
Then there's other
other than
Why not X plus 1%
Yeah,
yeah,
Compromin, yeah,
X plus
05% only
Yeah,
well, he's
It's very
because
because of the
the matter of
because of the truth
because of the
the truth
impiris.
The two,
the penalance
or the
decision is
often bydashers
were based
war of attrition.
Who can be
argumentation?
The sound
can't even
the last
less than
more pinter
he's,
he was that
he was taken.
He-amble
idea-itken
but that's just
but that's the bestishten
because of the benedaren
now, this can, you know,
this can, you can,
you can't be able to
unchartered territory
for Indonesia,
maybe in the place
other,
not.
Agat difficult,
you know,
maybe like black box.
Yeah.
We're innovation
sojave-innovation
as far as
We have to compromis
with a bit of attrition or
or even through thebatechus
or booki empiris.
To the depoteney
how much for genius.
When it was hard, maybe
it's hard to get back
and data.
Because there's been there.
Data or
or input
I think I think I'm the
that's the most of the most of the
that's the most important that we can't
when we can't make sure that we're making
make sure that we're making,
but to the next thing we're going to be able to
some of the data.
And data that is that we're using
that we're using. So it's a mix between
data and the customer say,
Yeah, yeah, yeah, yeah, yeah, yeah, yeah,
but, but also, you know, because team we're present a certain segment of
customer, so that's, soarer, like to be heard, that.
But, in front, if I'm not sure I'm curious, puttussant that will be able to
be a certain, yeah, yeah, yeah, we're trying, yeah, we're trying, yeah, we're
we have to try
from inders
argumentation
yeah,
mingendar
from compromi
from consensus
yeah,
and with digital
data that's
clear
0 or 1
0 or 1
yeah right
yeah right
yeah right
yeah right
yeah right
yeah
yeah
if I'm sorry
macro
if I'm back
yeah
if you
this
in the
country
in the country
maju
this is
very
many
It's more than
More than demand
It's the numberingu-bunga
Mo-mong-mau,
so much more than to be
Sokvbunga, trend
Maybe there's episodic stress
But mustiness
Begini.
And then,
and then, also,
inflation, it's always
to kind of be kendalika
with kind of stucu-buner
With application,
that's Pembergaian artificial intelligence
Somestinia,
it's the best
because of course of course.
because productivity,
because of the artificial intelligence.
If you're going to be able to go ahead
in terms of the same thingerous
in a way to beck,
semestinion the suco-bunga
also will be able to be able to.
Now,
the nasip industry perbanking
is how to the front
if it's kugunga
is systematic,
and thenceitless,
because banking
name,
this has been
innovation
new,
to not be gantung
to NIM
or net interest margin.
Yeah, right.
Pumigrant them are
how?
That's,
that's the point of,
P.R.
Or, dream,
we're,
that,
we can't eveninging it's name, because swing-kir-biz.
One of the base is v-base.
V-base is more more sustainable.
But V-base is, it,
it must be made with melawinging ecosystem,
so that transaccy it be able to putar.
And, because, it's from the first,
at the same genus did luncurek in the first,
we're aiming a retail individual transactional,
banking customer,
Because we're just because we're just because of them just as well.
So, it's the same thing we're, what, what, now the name, ma'amination.
But, it's not superna, because we don't have been a payment ecosystem.
So, soing that data that we're taking, actively bertranssaxies,
the data
and the word.
And the purportarant
and the transaction
the same before
in, what,
the, what,
name,
the,
the environment,
in BTPN,
so this
so this
so this,
but it's,
back it.
Well,
maybe,
I'm going
explore again
about
human
resource.
This,
you,
this,
with,
Sdemant,
S-Sd-ad-ad-ad-ad,
or, like you know,
maybe 7 or 12?
Or, maybe,
or 10-0?
Or, maybe, if you're at 10-or-de-9.
Maybe, if we're not
from now,
the condition we're not, 9,
yeah, Pa, yeah.
We're as a leader
must be more than
more than, you know, because
at a certain extent,
also, I'm even in team
maybe there's the time with
with the same way to be able to
and dynamics that we're kind of again
we're taking the putusan, what, name, the
what, what, what, what, what, what, what,
staff we're, that's, we're, like,
soing-it-than-than-than-than-a-punuch-than-a-punuch-old,
oh, I'm not-puneric-all-old,
you don't, like, motivation, that's
what, we're, what, we're, we're, we're, we're,
and, we're, and it, not just in genius, too,
because, by, the intu-it-it-it-it-it-it-c,
not just, but
there's about the J-wide,
with compliance, with bank-wide,
with compliance,
bank-wide, that's,
that's, that's,
that's,
sometimes, from team
we're making reluctant
to,
to, um,
to make an idea
to add-up,
the functions,
functions other,
that's not so-terbucked
that,
that,
this,
that we're,
that,
has,
to-
, so,
so, so-
Not that.
So, so.
So, so that's not even got to genius
and in bank white,
it's really,
really,
mempuny the idea
that's a lot,
so democratizationing
also can be
better than
job more
better.
Colaboration
with platform
line that
miry,
there's a
interbuckaan?
Collaboration,
we have
some,
like,
we're,
we've got
collaborated,
with a couple
vendor,
Vintech,
we've got
collaboration, we have
we have a business also
teleco partner. We've been
runcurek-a-luncurement, that's
also, that's different ways we've done, and
and, even,
while we're going to explore
possibility for collaboration,
I'm in front of my opinion, I mean,
I'm not, it's a lot
and very important for
digitalization, that.
But, ma'amplementation, ma'am?
What?
Yeah, because what?
Because collaboration is to have
a mindset
that we're both
can make-salescalfing
something more good
than we're doing.
And challenge is
not,
set up company that
maybe should have
become
ecosystem.
So,
so the cendulonganer,
if one partner
has already
them
and then
it's hard for them
because they're called
with the ecosystem
so that's used
create ecosystems
ecosystem,
the industry,
that's why it
that's why it's
that's
difficult to
for, to
to,
to,
to,
in a local
collaboration that we
want.
This,
if we're
looking,
purusans
business,
such Apple or Amazon,
motto or
mantra their
is a bit
better. If Amazon, they're
focus on customer-sentricity,
did-bucked with innovation, and
also cost management.
The most sure can, but as a decadent
with customer. Now, if Alp.
If you can think different.
Genius, is it more than the way.
When we've done
We've donechurk,
We've been through the last,
the way to think of the same,
yeah,
we want to create something
beyond the standard.
We want to reinvent it banking,
the banking that was cool, rigid,
that's making it so it's more fun,
but, but, but,
but if I, if I,
not
because of the two-dream
I think big dream
we're being made
innovation company
that stay relevant
with the people
but we're also
with the way
customer focus
so we can
we can be vehicle
more than
more than
life finance yeah
so.
So,
so if you can't
be able to be able to be
doing it's two-d-d-y-pac.
But
But there's the alasance,
Yeah, yeah,
yeah, yeah, levy to apple,
because focus is more to
be innovative, to be different,
that's all the mualaughalana.
What you're saying to
to the abuania, to anac buha,
to the abuania, anac buha,
to anac buah, anac buah,
so that the institution,
the unthinkable.
that's what keeps you awake?
Soapy, it's going to be
continue to be resinamung.
Yeah.
I think we're going to
credo we're going to.
We have one credo that
we've set, that's set.
Yeah, that people don't come
to work.
People come to make a difference.
We're selling challenge
We're saying challenge, we're saying
And we're saying different
And very important and very critical
Fun is as important as the result
So for me, it's just
mental or spirit of our
So every time if there's
idea idea that
We're let's ask back, we're
There's any better ways or not?
Because, kind of, sometimes
Sambati, with data, with idea
that's good, but
maybe there's other
that's more than
people that's a lot of
augmented
solution, so we're
so that anything that
more than anything that's better
option or not?
And what's the most important is we always
ask, what does the customer say?
Because idea that's
the last thing, the first we
do we'll happen is, that's it makes sense or not?
Does it help your financial or not? Does it help your financial or not?
Does it help your life or not?
That's always the question that we're talking about.
That's the kittakerancey.
That's kind of potential blind spots.
There's other,
yeah, that you know, that you're doing as a extra layer
to make sure that
you can't capture blind spots
something that'spastiness
yeah, like we're like we're like to make
mobile, there's spion, right?
There's right, can't be blackout
that's blind spot.
What you're, or you're
or you're making to make sure
that you're not glisten
in spion this,
It's a lot of
One of the first of course.
One of us,
first of the leader's
and several people
people who are MIS
for update business
like what,
people, but the other
the other than the last
is we're rotation.
So,
that's meeting, to present the idea, to present the progress
that they're work for that's one of the same one of the way to,
to make sure to beapeuticant people to bring up to give idea
to the leaders, that maybe before they'd beanggap, wow,
but that's a good idea.
But that's the speciality of the technical.
If we've got to technical,
We've got to technical technical team,
every two-week-secally,
to make sure that's a sprint-demo.
Now, sprint-demo,
this is not present by the leader-in.
The same-end developer our,
front-end developer we're going to beck-end developer
we're going to begrossed
from the initiative that they've worked.
So, if there's one stream
that's like making foreign currency,
like,
But they've got, but they can't
And they can't feel like,
this status of my, this is the other one
work for we're doing,
there's another one month to develop this.
There's a mark-a-dre-dard-a-dar-dard-a-dard-old.
So, it's also embisage-kind-up to,
to be able to speak-up,
to be able to get-critic or challenge
from the friends-temines-indindindindinds.
But, I think, that's a lot of
Activities that, I'm good and
very good, for people
people's about, and
also give a chance of the other than
challenge and make sure that's
more than what he can't work
than what he can't.
Platform our endgame,
this is part of how we can
be a dedicated
children of young,
to be a storyteller.
With the peckon,
because of the people inundasia
mallow,
even if they're like to
out of the world, yeah, right.
So, we're making
platform,
for the same part of people,
to becerita.
And,
shuck, shook, donging,
this,
can donging in to
out.
Because Indonesia,
not too
did
like India or
but we're still in kind of
in the same kind of
in the context
microcosm
in institutions
you know, you know,
that's the culture
communication that
all over
the whole
lapisance
that
is embuffing
optimism
about Indonesia
in the
whole
I'm
I'm sure.
I'm not.
I'm in team genuine
because we're not
gap
quite large organization
so that
the kids are
sure that's
much more than
be able to
make up and
I think
this is a
that's true
that
because I'm
I think that
the more than
people than
I'm doing
even I'm
yeah the time
we're
Malo, but not just about, but too, but also
I'm just like, but also,
I'm just like to jaciline
Bule Bule, right, butthal, if you're,
Boutel, yeah, Bucleynes, it's,
silent, if, if I'm, like, but
but, but we're not, and we're
ambiasa-kind, and we're making, uh,
and we're just gonna bea-olde,
if there's, there, yeah, that's gonna,
that we're, yeah, we're, yeah, we're gonna,
that, what do you think?
And, and, again, I'm gonna'-ska-ska-uh,
If I always, why, why, I still want to fight to be in my, my friend,
who, too, that's even when I think I, now that now,
now, now, now, the perbedaance of the lawyreaner than the lusan Indonesia,
is tipis.
Because information, it's, is, it, is to be open, umum.
I was to Australia.
I want to Australia.
I want to America, I'm going to be able to.
So, now, not peru, that.
So, I think,
to be able to learn,
it's more open,
lebar, and I see,
senem-bent-bondition like now,
that's,
that we're,
we're supposed to be able to
be able to be able to,
because informationing
has been there,
that.
I'm looking,
kindalanya,
that's in the other than I'maughan, yeah,
yeah, I'm saying,
yeah, if in Indonesia,
there's 100,000 people who can't
say.
Narration, we can't
be narrasic can to be narrasiccan to all the world.
Yeah, and I'm looking at,
you've, that's been a institution
that, like, democratization,
idea, it's just so much
and this,
implacation is a lot-biasa.
Of course, but to the people of the people to the
consumer.
This is now, this is right?
Yeah, this is currently 4-5-juta, but if they're
mercacaca-in-lawful-communication that
bad, yeah, the number-in-a-one-court-a-a-a-court-a-a-a-cuit.
But, masing, from 5-juta-in, user-experience-beda,
but buddaying also ber-bid-bid-bac.
For the better.
Sopacuspacus.
And, and more than they're more than they're going to be communiqueous,
smotech, smotech,
and this is a lot of the effect.
Yeah.
Yeah.
Yeah.
I don't know.
What do you think?
Yeah,
I mean, I mean,
I mean, I'm important,
how much more than the way.
And I guess what we're doing
seven years ago, and we make it consistent,
I mean, I think, to,
to, be recognized,
and we're seeing,
also, the nasabah our, who, who's,
that's, far more open with us,
with ush. I think we need
if we need a survey
to Nassaba our people, it's justa-its-cally
but in JANUS-It-Safe-Hour-Hour-N-Hour-Ki-KU,
we have team research or team survey
that's every day, that's
every day, make contact Nassaba,
by it through W-A,
melalue, phone call,
melalue focus group discussion,
and they're very open,
to give feedback
that's very meaningful for us.
So, we can't even-fue-fue-bue-bue-bue-to-wek.
So,
we can't even
where,
where's the level
satisfaction of the other
on the data
that we're giving
and this is
more good because
buda ya speak up
that is much
more
more than you
more than you
you know
you're
you're saying
you're risk
averse
I'm going to
try to bookus
in context
digital literacy
if I'm
If I'm not a definition,
that's the definition of the general literacy,
it's a bit more than a bit more than I'm a lot of it.
But if I'm not just as much more than how literacy digital
to be able to manage risk.
Yeah.
Yeah, right?
Seringly, we're only just not as faram,
but we're not as ajarou management of risk.
I'm just definition.
I'm nothertying digital literacy
to be able to
as far as much management.
So, but digital literacy
for us to be part of
financial literacy.
So, we thinkerner
when we're making
uncululcure or melancholy
that,
we also give us a solution
financial,
like,
like,
like,
if the payment
that,
in-mata-oram-a-oh-a-worn-a-oh-a-move-a-old,
is negative, that's
it's very much, but too,
even even when we're using
even when we're using genius,
also if you're saying,
I don't want to be,
but if they're going to pay
credit, they're okay,
because they're saying
the concept not goutang,
but they're being transcansuctions,
but why BNPL
Pay Later
also be so successful in Indonesia
because concepting
not guntary.
I'm right.
So, so, so that's about,
education this is also,
that we're doing,
and we're going to,
that's like to get,
but,
but,
but,
it's,
it's,
because,
so yeah,
so yeah,
the,
so yeah,
things that's not
the samestiness,
that's,
that's,
but,
to accelerating
the,
either,
or,
that's,
to,
for,
to,
to,
for,
to,
to,
,
There's the person that's about the best
We've got to be able to 30 years.
Wow.
Where, for business card to credit,
that I'd let's get to credit,
not there's who's to credit.
Because,
uh,
uh,
uh,
uh,
uh,
in the bottom of 30 years,
maybe before jobber,
um,
don't have been,
pinjaman,
don't have credit history in,
the,
in regulator our,
so,
so,
so,
so,
so,
yeah,
yeah,
yeah,
But with the genus, we can give us.
small limit from the behavior scoring that we'll
make sure. So, if you're not sure enough,
the money money, torreiness,
the surplus, he's used
using some of the functions saving,
balance is a quite stable.
We can't pay later,
which limit is 500,000.
From there, we'll see how, he'll look at it,
make laterator
then, then,
the pay lateranes
because it's about
the little,
so if you're
back again,
we're going to
make-in-limit-ne,
we'll make-lux-cash.
Flexic-cass is
pinjaman that
can be chitle
in a while
un-lott.
Nanty-a-d-d-d-t
can't-a-gut-old,
and then-a-l-l-l-l-l.
And, and then-lety,
so, and, like,
And we're just about,
that's about that's about
not a good,
but we need to have control
and we have to know how
how much use financial
our financial we're, because
because,
I'm meeting with team,
there's 10 people, I'm asking,
there, is, there?
There, not, in-tara,
that we're in-meja-in-in-a-in-a-in-a-injama?
Yeah, that's not.
And so much
I'm also
I'm not even
so much more than
that's a little
to be able to accelerate
it's a man
one of one
one product
that's
but don't
be able to
be able to be
and dismal
and dismal
and that'serable
the reasoning to do you
want to do you
do buy class
or buy stuff
that's the education
back back.
gratification, right?
Yeah, right.
Yeah, that's, yeah, there's
a stilanglemental of low time preference
and high time preference.
Anna can't young people,
that time preference is too high-time.
How, for it, it,
can't be rendhacken.
So, they're, they can't be able to be able to make sure
to beerbanking,
to have beened backer to
have to be able to be investasies.
Yeah, can't be a lot of consummese.
Yeah.
Yeah,
The other than the time
You know, you know,
experiment that you've done
after after after
the impact of how much
to the sector perbanking?
I think the impact of it,
I'm going to beckon.
It's been like, yeah.
I don't know, see,
if I don't know.
I mean, you've done so well.
I mean, you've become a top of mind
for the kids' young
now, yeah, right?
Yeah, right.
And user experience is also
korean, allegedly,
in order to people who've got made.
I've been making, but I,
I'm going to, like, yeah, yeah, yeah, yeah, yeah, yeah,
yeah, for people people who are still
merankul conventional wisdom,
yeah, yeah, agga, this,
this, you know, make-cathircan, for them.
Yeah.
Yeah, yeah, yeah, we're creating something
that's a certain extent, we're racing the bar,
so you're getting, there's not,
there's not who's going to be able to beckering,
that's not, there's going to, like, it's going to beckoning,
there's going to.
There's who's going to buy foreign currency in Money Changer,
not?
It's been done in Genius, and can be able to becunders,
and can be able to carto, that.
There's going to be bank,
to come up the deposito,
not there's a lot of the other than
no, now.
Yeah.
He already can't,
with,
without application,
that,
that's certain extent,
it's just,
it's just,
but at a time,
it's also,
it's,
it's,
push back to us,
what's next,
that,
yeah,
so,
so,
so,
it's,
it's,
because it's because of course and it's because of course, because of course,
the conditions and the restis change is that every time, to stay relevant with,
with the need of the nassabahua.
With peningotation, it's always, you know,
the barangue
about about transnational.
Yeah.
Yeah.
To process,
for the people of the class,
this is how much to be it,
to beem,
and we enderdom,
yeah.
Yeah.
Bener, Pa,
so,
so,
Breaninian,
it's always to barreninging with security,
yeah.
Because,
certainly is it is too convenient
we're making aspect security.
But in Genius, because we're bank, security is our top rarity, we're highly regulated.
To want to launchurkan product just, we're still having approval from regulator,
so this is one thing.
So, this is one thing that's really,
to the TIPPN, in the genus, because of the other thing,
the other thing is one thing is,
fraud also,
in the samearact, we're just in genius,
we're just spent,
tempet,
the impact of the time,
that,
social engineering.
Yep.
Yeah,
so,
so,
so,
I'm not sure sure
is that's
that's just that
we're just that we're just
we're doing that people
people who are people
working with people
for same as well
we're doing national
we're doing regulators
with Bank Indonesia and OJK
also to same
to make educacy this
but but at a time
same we're trying to
get to remandas
if there
fraudser that we can
bejure we can't
we're just
So other than I mean that's
I'm not just as a bank
part of the same thing
So allure of the people.
So,
So we're always, we can't have system
that modern,
which we think,
the most mumpuny
to be able to
safeguard or cyber security
or fraud,
but there are other
other than we need,
that this is one
one, one,
to the business,
because we're as much,
ashabah, also,
people,
and also,
industry,
industry,
the industry,
related
like,
so,
telecommunication,
that's,
if we're
on the same,
we're doing,
bank,
banking,
or fintech,
or,
other,
yeah,
usually we're
using email and
handphone.
Now,
this also,
the role
we,
in telecommunication
also,
to make sure
that,
that's sure,
that's,
yeah.
Now,
the banking,
also education this
that's the same-pananmenan system
that's every time we're looking
test and review,
to make sure that this not
what it's not to be.
What,
in front of the context
evolution of Permanakum,
in 5, 10,000 to be there.
With what,
with what you've done,
with what you've been
in the around you're doing.
We've got to look at the evolution, so.
So, like, so much more than,
that's about 30 years,
it's been shifting, with pandemic,
and we've got to look at,
that people who are more mature,
45, 50 years,
is already,
and,
and,
in fact, I mean,
I'm sure,
because,
because,
because,
when the time,
the people,
people,
people,
people,
people,
people,
people,
the,
people,
people,
So, digital is bethutal it's the moment this.
And we'll look at the topaner,
if we're still still-savie,
or conventional,
maybe one-saat, five,
10-year-old-old-native.
There's just digital-native.
Not-a-savie or less-digital or what,
because everyone has been,
because of the era digital,
that's one.
The second is,
because of the era digital,
he's not-a-panking that's there,
there's a gooding-a-m.
ATM, that's not, because now
now, now, because now they're making cashless,
so, demand will be more
more than, because,
I mean, I'm the time now, in era
digitalization,
the name name's speed, it,
has, already,
It's very much.
And, it's true, what's true?
People are more than just as far as instant.
So, what we're going to instant.
So what we're doing this,
maybe, again,
it's not relevant again,
because it's going to be evolutionary
to,
to be the expectation of
segment that's more digital-native
than digital-savie,
that's...
Yeah.
when, when
we'll completely cashless
I think I'm not as a nation?
I think I'm not
including
including
the world
lapisance
because we're
looking if the
lapisaracat
that's
city, Fort City
that,
I think,
I'm still
using money cash.
And,
I mean,
I mean, I mean I'm noticative
people's right,
even though, I think time,
for the implementation of it,
can't jarring the lapisance
people.
That we're pattying,
in India, they're going to
make troublesen
to make cash-lessed
the years ago.
At all the awoling,
it's kind of
cacao-ballo, but
after one, two, three
a year's yet-a-a-a-tuce-a-success-cally,
like, is it?
Maybe not, in five-year-old,
Indonesia, is completely cashless?
Or, too ambitious,
or too over-simplification?
So, but, you know, if it's not even if you're not,
payment, digital payment,
that's more
can't be able to implementat
because of the same,
but that's not,
butchalization is also
putture,
purbahan culture,
and maybe
there's segments
certain to
that's too
too, to
be able to
be able to
doobah culture
to, to
accept the fact
that that is cashless,
and it's digital,
maybe that's
what's the fact
Maybe 100%
But as farusenor later, it's going to be cashless
Yeah.
Yeah.
You've got multi-currency,
yeah, with Tibet, like, with this,
that, that, in, like,
to, if, to,
to all the world,
be transsaccy,
or alluasia-Pacific,
per-transsaccy?
Okay.
If,
in,
in,
in-javap,
if it can be
transaccy,
can be transaccy,
okay.
But but currency, for the money that we've got to bea-uang that's got to-neged.
But what we've got to-uangue in the country that's about.
But we don't have money-upon-you-bid debit rupee.
Because we've got to use visa as a network we're.
So as long as, as, as, as, as-dimannapu-it-network that is,
so betrashy-bis-bis-bis.
But from 9 currency, can expand, not?
To allurcarii-a-a-s-s-a-sit.
It's actually.
I'm in the process.
We are trying to collaborate with certain partners
that can be more than 50 foreign currency.
So,
so,
we're not long again,
we can't have foreign currency
that's amazing,
so that want to be the world
that can't buy foreign currency
to be managed earlier,
that.
And if you travel,
Where does that? AI.
How much?
How do you look at the up?
A.I. Artificial Intelligence.
AI, we have used.
Even still is still
in some touchpoint or feature.
Like, for example,
mengitung behavior scoring.
That, we've got to be able to AI.
So, we have lending that,
for flexi cash,
credit card, it's already straight through,
like we have.
So, people apply in application,
in a.
In the time of the a.
The ID's scoring is garupa, it's
already able to approve or not.
Because checking to credit
bureau also should be done seamless,
straight-through.
The second, we also
use use chatbot.
Yeah, we know that
Nassaba Indonesia, it's
really getting.
From the call,
from email, they more
such chatting.
So, we also incorporate
chatting that's capability
in application genius.
So, if there
there who's who's who complain,
that's just because of chat,
let's application genus.
Now, we're looking at the chat
this,
more than 60%
complaint, inquiry,
request,
that's coming through chat.
So,
we think if we must be
there someone who's
in the backang
not can't
just be able to
adapt
with,
adapt,
with,
kind of,
the naqaqaqa
our,
so.
So, sootot this is that chatbot
not to let's say that we've got to have
because we're saying that we're going to talk about.
So, chatbot this function is manned-humaning robot.
And functioning not just to increase productivity,
but increase accuracy also.
If you're the same,
maybe as there's some of some
there's about there's about there's about
there's about there's about
plus plus plus more precise
can't even more accurate
when we're making information
and more so much
so yeah so
so that's the
AI that's what we're
doing one another
one more thanitory
auto categorization
transaccy it's also
we've got to
again again
now penguania
I think I'm
I'm not
because
because most, if not all,
more than AI,
more than the secondation.
But, the ultimate goal of AI
is to personalization.
So,
people that's the income is same,
the umpurned same,
but not certain
offering that will be same.
Just this, this is,
this is AI that can help us to
to make, if you know, if you're like, if it's
important to be able to remit, like, yeah, yeah,
yeah, bettool, AI is able to,
to help us to be able to get down with customer,
because personalization it'ser
so, yeah, soing what we're relevant,
that's, and this, like, yeah,
and this, like, yeah, yeah, yeah,
to make uproredaance.
Yeah.
Yeah.
Yeah.
Yeah.
What else?
Genus
that
need to
tell you.
Um.
Yeah.
The,
the kind of
what's
what,
what,
yeah,
topography
or landscape
industry.
Um,
maybe
if we're
still
we have
multi,
what name
the type of staff in our
from different.
The same way of the way.
So, if we're doing company
that's the team that
bekerja based on the function.
Product, marketing, sales,
operation, finance, that.
If we, I said, I boughed a bit more than a stream model,
there's chapter model.
We have 7-8 stream
who has the QPI business
and KPI delivery
for the initiative
to stream to the same.
We have also foundation
and common services
like the example of marketing,
operation,
finance, IT,
it's made to be common services.
Now,
if common services,
team is a team that
team that homogeneous.
So,
if you're finance,
yeah,
Everyone is that.
Because this is allureux
function is called in genius.
Sedangarineous, heterogeneous,
not homogenous.
heterogeneous, because.
Autogeneous, why?
In-drawn-in,
because,
it's a back-end developer,
front-end developer,
Q-A, Q-E,
UI-U-U-X,
there digital marketing,
there on the operation,
there,
there, one-lety.
It's bekerja
because because we'll see what we're
because of the same is
because of the speed.
If we're using structural function,
when the credit card is
to launchers one product,
he can't be like to marketing to be making
program. Marketing that's going to
say, I'll be working in flexi-cash.
Tugue, d'u-due, yeah?
Sedankan-can, if the person marketing
is there in the down stream
the same, he has the other.
The other than the other than the
marketing people's sales. How much with technical developer we? How about? How about?
Celebration is together, so much better than barrens.
So, so much more than the same thing, that's working with drive this.
So this is what we're looking at work together in time, it's, it's, so much quiet,
and not silo, so it so.
And team this can we rotate, berasakaan the keyentingan from business
and also relevancy to redovancy to innovation that we want to make.
for customer
since you've goth
since you've been from Dacharra?
I'm in Jakarta
Okay
School in London
Indy to Australia
until now
Anything you would have done
differently
Maybe
Maybe if from
From now
But if you're
from the company that's
to the company that's about
the same thing that's
about the problem with the
struggleal of my life in front of
that's up the same yearn.
That's what makes shape
I to more
more diem and medinor
because I'm in front of
I'm saying that's good for
I to be able to learn
What?
The other.
The other is,
also,
because I'm sure you know
to do
give guidance,
and be instruxie
how to do.
Justu-secureang
this role
I'm not to
give guidance,
but memosilitati
so,
soing that
people can
makeutarack
the pedat
the idea,
the idea
that
relevant.
Tantit
the task
the leader
to be
and muculking
act
with the idea, initiative, user our user
so.
So, I think I'm a different.
The way of mymipin meeting,
also,
if I was set the tone,
now this is,
they're using with team
that presenting what they want to update,
this.
This is like with Jeff Bezos.
He, if you're going to bempin,
in Amazon,
when it's blue origin,
He's the last thing he's the meeting.
And he's partik,
the person who's the first one of the first.
And I think you've done great, man.
Thank you, man.
What do you do for fun?
When did you do for fun?
Look at all right.
I mean, I'd like it's fun.
Same, I'm just so.
Not there's a bit more than.
We're both to mall and we're to work.
there's there.
And in front of the creativity,
so.
So, so for you know,
this job is really
motivating me,
and that's also that's
always to team,
that when you wake up in the morning
and you are happy
and feel excited to go to the office,
that's where you love your job.
So,
so for me, it's the motivation
the besta
better than what
what I've got to the other
I'm going to work
to meet people, because
I've got to come up
with certain ideas and I have a
team that I can talk to
or I'm just about there,
there's team member who came to me,
but why not we do this?
I think I have a good idea.
Do you want to listen?
And that kind of
excitement, that's something that's
that's quite that's about my time
and get me my teammate,
there's a lot more than, there's time.
There's a message.
Mudda-mudda-huh, what we're doing.
What's the time we're doing,
it's been a manpowerat.
And we're ah-harap that, what, what,
Namasabah
I'm notepard can
something that'shaven
so that's
need to be able to
be able to be able to
be able to
support that's
that's given
also never
padame
so we can't
we can't work
can't work,
can't do you
before before
to make
life finance
it to make
so much more fun,
more complete, more
more than, more than
can make make
the more than
more progress,
and then to be a lot of
maybe that.
Maybe that's the
heart of the way.
Thank you.
Thank you.
Tremant,
that's,
Irwan, Disnabudi,
the pinnion of genius.
Thank you.
This is,
