Endgame with Gita Wirjawan - Irwan Tisnabudi: Ubah Pola Pikir, Dobrak Kebiasaan Lama

Episode Date: January 17, 2024

Gabung Langganan Channel Endgame agar kami dapat terus memberikan konten yang berkualitas: https://sgpp.me/becomemember ----------------------- Perluas pola pikir Anda: "Think the Unthinkable by ...Jenius" ----------------------- Inovasi menjadi kata yang sering kita dengar atau bicarakan di era digital ini. Namun, pernahkah kita benar-benar berpikir soal makna, proses, dan konsekuensi dari inovasi itu sendiri? Irwan Tisnabudi, Kepala Perbankan Digital dari Bank BTPN, berbagi pengalaman dan perspektif tentang berinovasi di lanskap perbankan selama kepemimpinannya sejak 2016 di Jenius—yang berakar pada merawat rasa penasaran dan tidak takut akan perubahan. #Endgame #GitaWirjawan #Jenius ----------------------- Pahami Episode Ini Lebih Baik: https://sgpp.me/eps171notes ----------------------- Berminat menjadi pemimpin visioner berikutnya? Hubungi SGPP Indonesia di: admissions@sgpp.ac.id | https://admissions.sgpp.ac.id | https://wa.me/628111522504 Playlist episode "Endgame" lainnya: Daring Entrepreneurs | Indonesia Matters | Wandering Scientists Kunjungi dan subscribe: SGPP Indonesia | Visinema Pictures

Transcript
Discussion (0)
Starting point is 00:00:00 I always said to the team, that's when you wake up in the morning, and you are happy and feel excited to go to the office, that's where you love your job. People don't come to work. People come to make a different. We're saling challenge, we're saling learn, and we're saling grow. That's what makes shape me to more be more diem and mender. Because, in my opinion, with diam and mender, it's good to be able to be. I'ma much
Starting point is 00:00:30 What's genius? What's the pioneer per-banking digital first in Indonesia? It's about time to keep up. PINjaman, it's in-mated to negative. Even, generation of our
Starting point is 00:00:45 our own, we're always always, I don't want to bealtang. But if you're giving card to credit, they're okay. When we'll completely cashless as a nation? This isle digital banking head, bank BATPN, Pa, Irwan, Tisna Budi. This is a newfoundu-in-lawed.
Starting point is 00:01:18 Hello, teman, here we're in front of being Pimpinan of Genius. Irwan, thank you very, Disadir. Thank you, thank you, thank, thank, Pagita, atas, Waktas,
Starting point is 00:01:30 and the time. This is, this, usually, when I'm going to background you're a bit of because correlation
Starting point is 00:01:41 you know how longalamon you when the successusan you know there. It's about, that. Tell it.
Starting point is 00:01:49 How can't how, and how can be you can't be able to be able to bank can't air.
Starting point is 00:01:55 Okay. Uh, so, I'm going to comment a little, I'm not someone
Starting point is 00:02:00 success, I'm, but, but, seriously, the truth of the, I'm sure,
Starting point is 00:02:06 I'm I have a team that's amazing that's what's about genius. Because it's better really, the way of the workerjana, visiness, um, and it's very different. Let me start with my, this, uh,
Starting point is 00:02:25 the mother's my, uh, asal Bandung and Ibu's my, I'm from, I'm from Cerebon, two-dust with my, ...andah, ma'am. So, my father of my husband
Starting point is 00:02:39 because of the U.S.S.A.S. Cilil engineering. This is a good. With a matter of course. For a matter of course. So, ma'amacus. So, I, from the case, I was from the U.S.S.C.
Starting point is 00:02:55 School in Sanktimur, from TK. S.M.P. I can be enough to get a lot of the same as well-as. I'ma-as. I'm a lot of course. School-la-law-basket.
Starting point is 00:03:10 Yeah. Uh, I'm happy. I'm happy. I can make my dad my husband. Um, even though, I'm-sua-huh, that's type of people-tua-lama, that's not-a-faxionate,
Starting point is 00:03:24 that showing that he happy, but I know that, he's very right, that when I'masius, that's just because of Canisius, that's what made sure exposed to study outside. Because in Canisius,
Starting point is 00:03:42 my friend, my time I do, every summer holiday, to America, I think, I think, three kota that, the same-sebut-sebut, that L.A., Seattle, Boston. Yeah. At least, Australia, it,
Starting point is 00:03:56 not ever did be said, So, ma'amotas. From there, because of the U.S.A. From there, I'm trying to persuade the people of mytow, but agaguedgathe's, I've got to give one, because it's a lot, the two, because of the biaya.
Starting point is 00:04:14 So, the people say, he'd want to I'm going to beulia in Indonesia. If you know, If you know what I'm going to be So, yeah, I've got to do you know,
Starting point is 00:04:29 university, one, ITB, and the two is parahyangan. ITB, when that was the top technique industry. All apply technique industry. Because I'm just ordinary guy, so I'm just ordinary guy,
Starting point is 00:04:43 so I'm not got to get ITB-B-neigh-Nia. And lucky enough, I'd have got parahangan and civil engineering also, I was that I'm not wrong. Yeah, banged, because I'ma, yeah. Banga and senang, because, wow, my son-in business
Starting point is 00:05:02 my father's business of theuanguergna, but but I'm not so much the burdened, because it's something that I want to. Why, not something that I want to? And I guess my life-a-a-lawingering, I guess my life-line-gienering, mya-sha-sha-sha-life balance. So, from Sunday to Friday,
Starting point is 00:05:26 so after Sunday, back, so after Saturday, work, and then, the day of the time I'm trying to be able to be able to be able to bea-old to run, that I'd bea-a-to-reve-to-proy, because,
Starting point is 00:05:38 because, who has been just to put in the time Soapu-hmm. Sogant my weekend I'm really-cuh sometimes sometimes in the time I'm going to get to
Starting point is 00:05:50 get to be in the house. Back when I was when I was to take S-D, it's just to buy in Coca-Cola
Starting point is 00:05:57 with ice just, it's just, it's that's just, that's what I know, that's not me, that's not me,
Starting point is 00:06:06 so. So, So, the last monthu-Nathe's Tate-you-old he's got to Indonesia. He said, he's both-dustal-us university. And it's just 20 minutes
Starting point is 00:06:25 on the road from-room. He said, university's good, but not gampang, it's up. So, I mean, I decided to, okay, like, but with one condition. If in Australia, but there's one-year-oldation,
Starting point is 00:06:41 if you're pre-university, if you're not going to be able to be able to be. So, so, so that's the story, because of the same, to make sure that my gulfs. So that's the story. why, from Parahangu, that's during the United, that's different. It's different. Gambling, totally different. In banking, finance, and marketing.
Starting point is 00:07:11 Why, banking finance and marketing, in the 1990s, banking, it's like, like marack-marrag. Then, I also look, in banking, if I look, application, there's many, really, role, there treasury, there retail banking, there marketing, there's many much, so I think banking is quite interesting, because there's a lot of
Starting point is 00:07:34 learning to learn how new, that's been making. That's that I'm going to happen to banking. Now, banking, the first, that I'm going to make universal. Now, now, I'm merger So I'mpermata I'm as a company I'maughaner's development program that's back as a lot of people
Starting point is 00:07:57 bank that's very so So, so So, so, I'm learning one time as management trainee
Starting point is 00:08:07 Then, position it's as what name retail, I'm retail, I'm, I'm in bank universal I'm more
Starting point is 00:08:14 four And then to GE Capital as a risk manager now that's also position risk manager I handle around over a year
Starting point is 00:08:23 and at the same I'm not me I'm more more thaning in risk Why? pivot, why want to get that
Starting point is 00:08:35 that, I'm doing, that's the same with when I'm making, I'm going to make role that new like, because because
Starting point is 00:08:44 because I'm going to make sure there's retail banking in four times I'm in front of my early. So I want to try it in fact that it's not my heart, that's, for me, I'm bored, so. So, I'm just a bosan kind. So, I think,
Starting point is 00:09:01 I got a casepatchance to pindac to change to H.SBC. HHSBC, to, for I, still even not company first, but many memory and many people give up to me I'm using HBC
Starting point is 00:09:17 as manager in Carp Accusation until I lulles 10 years the next year 2011 as as VP in Cards and personal loan
Starting point is 00:09:32 then I'm then I'm going to OCBC Dulu and YOB for role that same but handle the whole business that 2016, ma'amastown, ma'am. So, bethurtedal, when I was puttick, there was puttick,
Starting point is 00:09:51 when I was still stagnant, then interstrait also, they putong, I'm a staff business, and I see digital is something upcoming. Now, but what I'm making meeked meeked was I was I was interview by a book pensionan that's like that's up to be it
Starting point is 00:10:15 a big in digital banking and that was digital banking that I predicate I can't be the first but because because I'm I'm a push, maybe I'm probably, maybe this is the time for me me to try something new,
Starting point is 00:10:31 and, uh, outtunging management bank BTPN, that was, management bank universal also, the first time I joined,
Starting point is 00:10:41 so I'm, and it, to be sure, it's, I'm sure, to make, I'm confident, yeah,
Starting point is 00:10:48 and comfortable, that, at least I, When I'm at least I've got, at least I tell, like management is like what? So that's kind of, what name is, I'm going to, I'm going to be able to do you? I'm concerned, you know, ever, not is, Kepikyrian to come from banking? So, so, can't tell so with profession in perbanking.
Starting point is 00:11:14 Okay, like, G.E. Capital, semi-perbanked. I've beena, ah, ah, I'd be like, ah, menhant I'd be able to befriend, I'm concerned just, because I'm, because I'm puttipankan, right? I'm not, too,
Starting point is 00:11:30 I'm not, but, but the majority, like, yeah, comfort zone is, it's, yeah, yeah, so, yeah, so,
Starting point is 00:11:39 so, man, the whole career is, the perbankan. I, sometimes, I'm, sometimes, I'm, even if even if I'm even when, why come uprored with me, he's always saying, why not making business just, you?
Starting point is 00:11:51 Yeah. Yeah. But, likeing it's, maybe because, because of the law or didican I from the people, my, man, man, part, ma'amers. So, sir. So, so up to a point where I'm where I'm not at a level if I'mcure because I'm sure there's gotagged. Now, this is that made,
Starting point is 00:12:19 maybe I genuinely, there's in comfort zone I, in the perbanking, that's, I said, the titic perubhan myel zone that, is the
Starting point is 00:12:29 point in the same time to BTPN or to Genius. I, I'm 15 years in business Cartucredit, KTA, and tibed, and tibed
Starting point is 00:12:39 I'm going to I'm I've got to a good enough I'm just about the same as well this. This is the genus tell you, yeah,
Starting point is 00:12:47 since the yearnoburnal what you think you make genius better? In a good way, yeah? Yeah.
Starting point is 00:12:57 If you that we had we spoke about santae beforemia one of one one
Starting point is 00:13:02 maybe that's maybe differentiations genius from platform line, that's that's probably
Starting point is 00:13:12 profile of the part of the because of the total workforceing. That's the pastembourging. That's kind of counter-intuitive. Yeah. Biss we can't,
Starting point is 00:13:28 this? Yeah, it's, it's. When I was back, you know, six-bulan that for I was very struggling, yeah, for me. three I'm helpless
Starting point is 00:13:41 because what's the whole the whole genus team is like prepared for launching So, so at the time I'm helpless I'm going to ask people I'm not there who's Because everyone
Starting point is 00:13:56 Because everyone is still For launching Yeah Three months That's stressful for I'm because I I'm not even has to beauntribusy, while I'm not yet
Starting point is 00:14:07 to learn. The good thing is, very unique, so, very different, with company that's beforemere, where we're as a leader, because when that was,
Starting point is 00:14:21 I was going to be head of product and value proposition. And that's a role that, I'm really critical. If I, back back to the seven years last, that's the same year ago, I'm I'm,
Starting point is 00:14:33 I'm the team to create a new and innovative that's what I'm that I'm trying to do you know that I'm able but I'm sure the good thing is
Starting point is 00:14:46 it's making it's actually to be able to be able because because it's at level I'm
Starting point is 00:14:55 I'm not I'm sure I'm sure and gender, capability, background that's just where mostly
Starting point is 00:15:07 not banking background it's made, it's made, make sure, and with asas we want to ender customer or customer focus
Starting point is 00:15:18 that it's because staff staff the genus is can give has made variations. Because, I mean I'm represent user we're going to represent
Starting point is 00:15:33 that's different from companies before me. If I'm going to lose it a little. This is a good. This is a putusatisicant recruitment. It's that's from shareholder
Starting point is 00:15:49 or from management. that, that'shawaiting from the same as much as well as long as it's the same-in-lawful or the mandate-necoulding or mandate-n-ad-dall-law-law-a-law-law-a-cru-banked. Approaching-y-many-a-counter.
Starting point is 00:16:11 So, bet there's-it-lawed-in-cru-clican-counter-a-cabank-cant. But, maybe nature of business-nesses is. Okay. It's a bit-bend-in-get-in-stuant. So it's true. And, and even skill or expertise is the banked, that's not even
Starting point is 00:16:27 not even though in the perbanking. Yeah. Yeah, apalagy, or approach genus, that netherneh or, anting kebill, not ever thinker before you. Bayangin just,
Starting point is 00:16:40 if bang, if, man, used the words, Bapa, Ibu, did genius, not perna. I, nibutna,
Starting point is 00:16:47 I, you, Bro. B'b. B'b? but but but but but intimate like that's even though even though I'm going to make sure
Starting point is 00:16:59 we're making as well as well as well our suburb our people, but but kind of the fact that's the same bank digital, using the gaiabashire that same yeah we're also using, play animation, it's not ever there's been therepickering
Starting point is 00:17:17 Yeah, people who's people, um, um, um, um, can always be that, this, now,
Starting point is 00:17:25 this is, but, and the there's, there's, that's, that's, it's,
Starting point is 00:17:31 it's, and we're, ready to embark something that never ever ever had ever been
Starting point is 00:17:38 to be the benefit of hindsight, the braaniness management or pemgangangangue, and the democratization
Starting point is 00:17:46 a goodus. that's really? Right, right. Right, right. And, and when you know, Janice, to certain extent, the isolate. So, the gay of papayan our freedom
Starting point is 00:18:02 of speaking, it's really, really, be isolated. Yeah. Because that, I think, I'm not really, it's one project percontoan, too, and, now,
Starting point is 00:18:10 we've seen, that BTPN, as bank, also has that even down the other than that. But we're still more area like that. But we're more flexible hour,
Starting point is 00:18:22 we've been dressed down policy, that's already. Dullo, not be able. Dullo, but, Degeneres that was like that. What can't be? What can't be able to beacusy this?
Starting point is 00:18:32 Not. ...embowhackan hasil that we aspirational. Not to becky-pickirate, but, just, but, not capricer. Because that's the way.
Starting point is 00:18:43 We've got to be benchmark so. Part of the time we make this, we're not the benchmarking. So, really, we're really,
Starting point is 00:18:48 we're saying in the country other than has been over the pomegang or the management or what?
Starting point is 00:18:56 No, not. Even. Even. Even when we're we're just in SMIC Indonesia. That's 2016, that
Starting point is 00:19:05 so, So it's the same-as-as-calf-a-cata-cata. And there's comparations-in-it-a-counter. Not-a-not-not-not-not-not-in-a-cap-a-law. Yes. Legisiness what, see, semindap muara pemmikirang that's very brandy to make-mable risk.
Starting point is 00:19:27 Now, this, what, is what, which, you know, that's, you're tumbling with the polo-pickir-d-a-wad-a-old. to more tohapot, batasasant paradigm what's about the time what's the last?
Starting point is 00:19:44 If it's juster in the years, but in general BTPN, also, it's true, this is the main-upaception, yeah? BASIPN, yeah. BASIPA, yeah. So, so, ma'amonging. So, it's way of working-in-near-in-ne.
Starting point is 00:20:00 And that's the embass by the same as a whole, but not as extreme, genius, if I can't be able to. What else? So, digitalization, this, now, it's, it's been very
Starting point is 00:20:15 very genius. And this is just with aspiration you or platform you to, what, see, to give solution life finance
Starting point is 00:20:26 in, with totalitance, PR to the what? It's the time for the last. It's the last year off the same our name name's the city we're doing.
Starting point is 00:20:40 So, so long, that we've got to be able to build is a bent-banking that's different, yeah, melalization. We have vision, we actually, is digitalization that is a bitcuitable or vehicle
Starting point is 00:20:54 to we can't because we can't because we're the lead to gainousy because it's the launching the genius but other than it to we're saying that banking perception it, in the matter of the
Starting point is 00:21:12 that's very hot, that's hard so much so much so that's so that's using this perception
Starting point is 00:21:20 with digitalization where the stila life finance is there because we think there there's
Starting point is 00:21:27 not there people people dream making deposit that there is people
Starting point is 00:21:33 people the minding to liveuro and want money
Starting point is 00:21:42 important, but financials also financialsal always hasnabler, or it's a consequence of life we're, so so we're trying to makegambuncting life finance this is a unique proposition, that which, which, uh, that's theabashire. Now, penguins is one time, everyone
Starting point is 00:22:04 to have access to have to laironsial so that'sa so much more than just in domestic we think about transsaccy domestic and international that also seamlessnesses even. Even the personis not will not be the difference
Starting point is 00:22:23 between transsaccy domestic with transactional. The other than we think we can't people, people who can't because I'm going to get because I'm sure
Starting point is 00:22:34 because I'm sure if we're making make sure the condition the community is more more than because of the credit,
Starting point is 00:22:48 business can be able to get more than can be more than will be more than will be more than more more than more than more than more than more than dream we're going to
Starting point is 00:22:57 But but it's, but we're not able to beer the whole bank also has to be regaract. The whole industry also has been regaract. What else is, what you're doing? What's the idea or ideation is to be smart, more genius? Sojave. Sojave-out, we've been hearing feedback from customer our, that.
Starting point is 00:23:22 There are some other things that we've done. we have we've got to createation process, we've got to make up to createer. So, uproleter, now co-creator this made the landassan awal at the time we're lungerkinous,
Starting point is 00:23:38 that when I was in front after I was going to be in May 2016 we're making a camera we're going to endang our own-le-le-created to download genius.
Starting point is 00:23:56 This is not, not. So, not. So, YouTube, blogger, and other, like, like, like, so-O-L, influencer, so. So, we're going to download genius, which,
Starting point is 00:24:17 at stage, and we gethate feedback so we're getting back, so we're making sure, around over two weeks to three weeks. And we'll, and we'll,
Starting point is 00:24:28 they'll, they'll give us to, there's just like, like testing, so it's just like, like pvety testing, and it's been the sameat that
Starting point is 00:24:40 we've brought, and it's the same that we make an acer with co-creator our computer our, we're, It was often offline So we'll We'll comepourgutored
Starting point is 00:24:52 That's every week But we can't be able to We can't do it, we're doing We've got to be online Malmium can be more, so much, so much, so much So, every meeting it's gonna be 50-100
Starting point is 00:25:07 online. Now, now, with still comealining again to normal behavior, uh, what, what,
Starting point is 00:25:14 we can't happen hybrid so on online, that co-creator this is that like sounding board we're doing, after we're looking when we're asking
Starting point is 00:25:25 feedbacking what, when we're enhance the feature that we're also we're nother other, feature what other other.
Starting point is 00:25:33 Contonioner we we're making foreign currency, we're only it's just only had been four foreign currency that can be
Starting point is 00:25:40 can't be able to with card to debit genius. And then we're next, what's next? So, what's the most? When it was reprimandes before priority, because segment we're still muda
Starting point is 00:25:53 so much, so foreign currency is more people use for traveling, for jalan, instead of giving money, because they're not not having to give money, for the need of the world or another who's in the other country. So that's also priority that we've got from
Starting point is 00:26:09 from the co-creator So there, there, there, there another creator, there internal team also. At the time we're going to decide initiative which will be priority our own. Why, why name is genius?
Starting point is 00:26:27 One, because if we're using the name BTPN Digital Banking, I mean, I'm not there who's how much how much
Starting point is 00:26:38 how much more digital banking and digital banking the first in Indonesia so we needle-neh to make a name that totally and unique-natured, that's in the language
Starting point is 00:26:50 in Indonesia and the language English, pronounce the sense and the same the artini also the two factors that melandasi that.
Starting point is 00:27:02 The other, we're trying to And it's the spirit that's different, with a lot more dynamic, more bright, more engaging, that's also one factor that we thinker than,
Starting point is 00:27:17 from using the name of BTPN it, and I want to make sure, I'm going to give a few observations, macro, yeah, that's being embonged with how you can't be piquir to the the first there's the end up to
Starting point is 00:27:31 the other than we're the other than to it's just to make gratification instant yeah can so hard for our own to make sure that we're to make surenation
Starting point is 00:27:46 because gratification instant or or kikinian this is good for consumption so it's maybe we need to we buy mobile
Starting point is 00:27:56 of the thaning, than you know-mobile more than you doveting to investasies. What do you think you can't be
Starting point is 00:28:10 more to be able to the importance we can'tgutkaity and we're trying the goodunctuary yeah, right? Yeah, we're all should live, but I'm
Starting point is 00:28:21 see, with penangu shrapification to the mass the Upton, we can't we can't get back in non-productsustation, right? Not know, that's, it's, that's been
Starting point is 00:28:33 about, yeah, in the way, the same year, when we're doing launchers, it, focusing, even more to simple saving and transaction. We're, we're first, who'll unincurring account, who's melanchor can multiple cards,
Starting point is 00:28:49 that. But we're looking, we're looking at, because financial is beyond this. So, so, yeah, so we also, we need-education nasabah
Starting point is 00:29:00 in the whole financial, so that we're in front of future that's up the future can't help financial management nasabat. We have a feature that's namenation,
Starting point is 00:29:12 monetary. Money-tory, that's from the same-catan-story. It's to give information the, this, we're supposed
Starting point is 00:29:20 or deficit. Sometimes, sometimes we've got, we've got, we've got, temptation, and spending that's big, very much. Yeah. Now, this also we're giving in a way to monitor,
Starting point is 00:29:32 so we're not just not just need to prepare for the changes, so, so. So, so, we're getting money, sorry, we're giving, we're, uh, categorization the expenditure,
Starting point is 00:29:47 so we're, oh, we're, the because of what? because of what? because of the money that we're going to that we're doing.
Starting point is 00:29:56 Then we also launchur can product product like mutual fund in the application genius. This is also for us to give them
Starting point is 00:30:04 to make the , investation is with much and more and more that. The third is
Starting point is 00:30:13 product of pinjaman that, if we're if we're survey to nasabah, that'sabash, ma'am.
Starting point is 00:30:20 It's about, but we're not sure. So, so. So, we're positioning, but to manage financial. There are some of the future
Starting point is 00:30:34 and this is from the team we're at, when it was one one management trainee we're in, two, two. He gave
Starting point is 00:30:44 one initiative, innovation, innovation, and, the name-in-it- That's a behavioral hack. Beaviric is, what? So, information is that we're trying tempting
Starting point is 00:30:59 to planja, after in-room, we're saying, we're doing, we're doing, so, there's discount, we, we buy, we, we're buying, we, we. So, we're impulsive.
Starting point is 00:31:09 Impulsive, that. So, so. So, so, out of the feature, that's split pay. So, So that'sa-tabye,
Starting point is 00:31:17 Tisagued Tresuble, we can't click Transcacist Tresby-Kan. Split-Pay-Kam, bactually, bansupt So, we're in Bandsbagoe. So, we'll take,
Starting point is 00:31:31 so we can't chitle until 36-bun. Okay. So, so, before transaction, or after transaction, if, if the regret
Starting point is 00:31:41 transaction that's that's actually. I see. That that's also that we're also. That's also that's what we're going to spend if we're going to be. Penisalance there, but we're casketesolusiness. This idea that's from the age of 22 years.
Starting point is 00:31:59 So, you know, you're going to make upputusance with a way that's beteliality It's humbonged with hierarchy, or feudalism. It's very democratic, yeah? Yeah. This is it asumscicant,
Starting point is 00:32:14 it's very menelour. Very, so if there's a manor two days, he'd be perkenenant to beersuara, and if the sounderan, the soundop.
Starting point is 00:32:27 Soar it. Hello, I'm going to say thank you very much Thank you, we've got exist in game this, more than three-tawn,
Starting point is 00:32:39 and this is, it's a idea, experiment, that's quite unthinkable. We're also very appreciate that that, the people who are that here
Starting point is 00:32:55 in the place this is a unthinkable. And, And whatever about about the ideas, discussion, discursus, it's quite
Starting point is 00:33:07 thinkable to leth us, to be able to make uptacation. Tetap percaya identity our, that's re-endiked
Starting point is 00:33:18 by Nenek-Moyang our hundred years last, don't get taken, don't take-outus, adaptatisical with the technology the new technology
Starting point is 00:33:27 the new we can we can't indentititiasia curiosity exploratory curiosity is what
Starting point is 00:33:38 actually leads to new discoveries if you if it's all from a textbook you could limit your imagination and also
Starting point is 00:33:50 if you're to benewaline going to see other Look at the world that. So, so that's what I've been before we can
Starting point is 00:34:01 be able to make up and make sure and make sure that's structural and mambung with our
Starting point is 00:34:08 future. Silak in the playlist that we have used with team in Genius with
Starting point is 00:34:16 the unthinkable link can be check in description. Now back to the show. We're flat organization's
Starting point is 00:34:25 We're at the same. I was right? I was at the bottom head digital banking When I was in level I'm not I'm not put in a room and
Starting point is 00:34:38 Butahle, in the company I had had a roomerer, I have been a secretary I'm going to When I'm going to get in here
Starting point is 00:34:44 when it's just that, it's there every day we can dook Doudasking So, so we can do not We can't dole developer
Starting point is 00:34:53 developer. Developer Tidabuble up to be able to be able to say, I can't do you guys, and then, I mean, I think, it's time for, we can't be interact without any rate
Starting point is 00:35:07 that memisaka that's from communication that so, so, so, I mean, it's unique, and it's really fun. Because I can't listen, even first-hand experience,
Starting point is 00:35:17 that, from the team we, so, I don't know There's the world, in Indonesia, where the mainpimpinpinpinpinitization the people of the whole way. Not many.
Starting point is 00:35:32 Yeah, can? It's, maybe, if anyone, be given but the leaguedy-neaping if the putusation is wrong. How, the,
Starting point is 00:35:46 manage the consequencey-in-y-nege consequences? I'm just that's just to beckle, it's just to stifle or discourage democratization of the pen decision to the way. One, because, back again,
Starting point is 00:36:05 as a pioneer digital banking, we don't have beenchmark, so. So, so when we say, that's the behavioral hack or that, or did,
Starting point is 00:36:12 be a result or not, there's not, because no other who has been have the future soot so much to to do you
Starting point is 00:36:20 without without without the another. The other is that when there idea, it's usually
Starting point is 00:36:31 we're doing brainstorming with team related, because we're because we're not based on function
Starting point is 00:36:38 but but based on role, role that may becapai. Like, we have you know what's stream that's stream, stream, stream, yeah, stream, transaction, have stream credit card,
Starting point is 00:36:50 have stream BNPL, have stream flexi-kast, and, and, like, and, line. Now, idea that related to, we'll be able to, to stream transaction. The stream that's in so many different people from so many different roles,
Starting point is 00:37:06 that will be able to bexas, is a function, is relevant to the data is relevant, for the same transaction? They're going to goadog, melawk, melawks, and the user user focus on a group discussion, that's going to do.
Starting point is 00:37:24 So, so, at the idea that is there, we tapung, we pass on to stream that's that related to-quite, And sopest, to do you know, to do you know, he has a new initiative. From 10 initiative,
Starting point is 00:37:43 the product prioritization, he proposed 5, based on ranking. Now, who's who is here in product prioritization, we have the leader. And all of the stream
Starting point is 00:37:54 and squad, and chapter, that, we're who, we're here. And we're in challenge, Why? What, what basic? If there's out of data
Starting point is 00:38:03 If we need to use our gulfield because there's not not there information before me Yeah From there, we keep challenging And, finally we agree To look
Starting point is 00:38:20 to look at this is innovative enough To achieve a certain business API While at the same time also, with the customer so much more than the processioning it,
Starting point is 00:38:36 at the same time, the data that we've got to be able to, but research or survey to the user has already we've done before. So, so that's accountability or the first one jobbantia. Right.
Starting point is 00:38:48 This I want to try give you a gambot about, today we've spent gombole santae also about what about what about about about about the same about
Starting point is 00:39:01 discussion about about the same person Amazon is a great very even though even though even with the benefit of hindsight he aghack, he
Starting point is 00:39:18 aghack, because there's a lot of the That's a lot of the same is a problem It's about Compromy Yeah, can't Angapleh Gunga
Starting point is 00:39:30 Bungaughan Then there's other other than Why not X plus 1% Yeah, yeah, Compromin, yeah, X plus
Starting point is 00:39:41 05% only Yeah, well, he's It's very because because of the the matter of because of the truth
Starting point is 00:39:50 because of the the truth impiris. The two, the penalance or the decision is often bydashers
Starting point is 00:40:01 were based war of attrition. Who can be argumentation? The sound can't even the last less than
Starting point is 00:40:10 more pinter he's, he was that he was taken. He-amble idea-itken but that's just but that's the bestishten
Starting point is 00:40:20 because of the benedaren now, this can, you know, this can, you can, you can't be able to unchartered territory for Indonesia, maybe in the place other,
Starting point is 00:40:32 not. Agat difficult, you know, maybe like black box. Yeah. We're innovation sojave-innovation as far as
Starting point is 00:40:40 We have to compromis with a bit of attrition or or even through thebatechus or booki empiris. To the depoteney how much for genius. When it was hard, maybe it's hard to get back
Starting point is 00:41:01 and data. Because there's been there. Data or or input I think I think I'm the that's the most of the most of the that's the most important that we can't when we can't make sure that we're making
Starting point is 00:41:22 make sure that we're making, but to the next thing we're going to be able to some of the data. And data that is that we're using that we're using. So it's a mix between data and the customer say, Yeah, yeah, yeah, yeah, yeah, yeah, yeah, but, but also, you know, because team we're present a certain segment of
Starting point is 00:41:47 customer, so that's, soarer, like to be heard, that. But, in front, if I'm not sure I'm curious, puttussant that will be able to be a certain, yeah, yeah, yeah, we're trying, yeah, we're trying, yeah, we're we have to try from inders argumentation yeah, mingendar
Starting point is 00:42:07 from compromi from consensus yeah, and with digital data that's clear 0 or 1 0 or 1
Starting point is 00:42:16 yeah right yeah right yeah right yeah right yeah right yeah yeah if I'm sorry
Starting point is 00:42:22 macro if I'm back yeah if you this in the country in the country
Starting point is 00:42:26 maju this is very many It's more than More than demand It's the numberingu-bunga Mo-mong-mau,
Starting point is 00:42:36 so much more than to be Sokvbunga, trend Maybe there's episodic stress But mustiness Begini. And then, and then, also, inflation, it's always
Starting point is 00:42:51 to kind of be kendalika with kind of stucu-buner With application, that's Pembergaian artificial intelligence Somestinia, it's the best because of course of course. because productivity,
Starting point is 00:43:10 because of the artificial intelligence. If you're going to be able to go ahead in terms of the same thingerous in a way to beck, semestinion the suco-bunga also will be able to be able to. Now, the nasip industry perbanking
Starting point is 00:43:25 is how to the front if it's kugunga is systematic, and thenceitless, because banking name, this has been innovation
Starting point is 00:43:39 new, to not be gantung to NIM or net interest margin. Yeah, right. Pumigrant them are how? That's,
Starting point is 00:43:48 that's the point of, P.R. Or, dream, we're, that, we can't eveninging it's name, because swing-kir-biz. One of the base is v-base. V-base is more more sustainable.
Starting point is 00:44:07 But V-base is, it, it must be made with melawinging ecosystem, so that transaccy it be able to putar. And, because, it's from the first, at the same genus did luncurek in the first, we're aiming a retail individual transactional, banking customer, Because we're just because we're just because of them just as well.
Starting point is 00:44:34 So, it's the same thing we're, what, what, now the name, ma'amination. But, it's not superna, because we don't have been a payment ecosystem. So, soing that data that we're taking, actively bertranssaxies, the data and the word. And the purportarant and the transaction the same before
Starting point is 00:44:57 in, what, the, what, name, the, the environment, in BTPN, so this so this
Starting point is 00:45:05 so this, but it's, back it. Well, maybe, I'm going explore again about
Starting point is 00:45:11 human resource. This, you, this, with, Sdemant, S-Sd-ad-ad-ad-ad,
Starting point is 00:45:20 or, like you know, maybe 7 or 12? Or, maybe, or 10-0? Or, maybe, if you're at 10-or-de-9. Maybe, if we're not from now, the condition we're not, 9,
Starting point is 00:45:37 yeah, Pa, yeah. We're as a leader must be more than more than, you know, because at a certain extent, also, I'm even in team maybe there's the time with with the same way to be able to
Starting point is 00:45:59 and dynamics that we're kind of again we're taking the putusan, what, name, the what, what, what, what, what, what, what, staff we're, that's, we're, like, soing-it-than-than-than-than-a-punuch-than-a-punuch-old, oh, I'm not-puneric-all-old, you don't, like, motivation, that's what, we're, what, we're, we're, we're, we're,
Starting point is 00:46:26 and, we're, and it, not just in genius, too, because, by, the intu-it-it-it-it-it-it-c, not just, but there's about the J-wide, with compliance, with bank-wide, with compliance, bank-wide, that's, that's, that's,
Starting point is 00:46:42 that's, sometimes, from team we're making reluctant to, to, um, to make an idea to add-up, the functions,
Starting point is 00:46:50 functions other, that's not so-terbucked that, that, this, that we're, that, has,
Starting point is 00:46:56 to- , so, so, so- Not that. So, so. So, so that's not even got to genius and in bank white, it's really,
Starting point is 00:47:05 really, mempuny the idea that's a lot, so democratizationing also can be better than job more better.
Starting point is 00:47:13 Colaboration with platform line that miry, there's a interbuckaan? Collaboration, we have
Starting point is 00:47:21 some, like, we're, we've got collaborated, with a couple vendor, Vintech,
Starting point is 00:47:28 we've got collaboration, we have we have a business also teleco partner. We've been runcurek-a-luncurement, that's also, that's different ways we've done, and and, even, while we're going to explore
Starting point is 00:47:47 possibility for collaboration, I'm in front of my opinion, I mean, I'm not, it's a lot and very important for digitalization, that. But, ma'amplementation, ma'am? What? Yeah, because what?
Starting point is 00:48:04 Because collaboration is to have a mindset that we're both can make-salescalfing something more good than we're doing. And challenge is not,
Starting point is 00:48:16 set up company that maybe should have become ecosystem. So, so the cendulonganer, if one partner has already
Starting point is 00:48:22 them and then it's hard for them because they're called with the ecosystem so that's used create ecosystems ecosystem,
Starting point is 00:48:32 the industry, that's why it that's why it's that's difficult to for, to to, to,
Starting point is 00:48:40 to, in a local collaboration that we want. This, if we're looking, purusans
Starting point is 00:48:45 business, such Apple or Amazon, motto or mantra their is a bit better. If Amazon, they're focus on customer-sentricity, did-bucked with innovation, and
Starting point is 00:49:06 also cost management. The most sure can, but as a decadent with customer. Now, if Alp. If you can think different. Genius, is it more than the way. When we've done We've donechurk, We've been through the last,
Starting point is 00:49:24 the way to think of the same, yeah, we want to create something beyond the standard. We want to reinvent it banking, the banking that was cool, rigid, that's making it so it's more fun, but, but, but,
Starting point is 00:49:43 but if I, if I, not because of the two-dream I think big dream we're being made innovation company that stay relevant with the people
Starting point is 00:49:55 but we're also with the way customer focus so we can we can be vehicle more than more than life finance yeah
Starting point is 00:50:09 so. So, so if you can't be able to be able to be doing it's two-d-d-y-pac. But But there's the alasance, Yeah, yeah,
Starting point is 00:50:16 yeah, yeah, levy to apple, because focus is more to be innovative, to be different, that's all the mualaughalana. What you're saying to to the abuania, to anac buha, to the abuania, anac buha, to anac buah, anac buah,
Starting point is 00:50:34 so that the institution, the unthinkable. that's what keeps you awake? Soapy, it's going to be continue to be resinamung. Yeah. I think we're going to credo we're going to.
Starting point is 00:50:54 We have one credo that we've set, that's set. Yeah, that people don't come to work. People come to make a difference. We're selling challenge We're saying challenge, we're saying And we're saying different
Starting point is 00:51:12 And very important and very critical Fun is as important as the result So for me, it's just mental or spirit of our So every time if there's idea idea that We're let's ask back, we're There's any better ways or not?
Starting point is 00:51:30 Because, kind of, sometimes Sambati, with data, with idea that's good, but maybe there's other that's more than people that's a lot of augmented solution, so we're
Starting point is 00:51:45 so that anything that more than anything that's better option or not? And what's the most important is we always ask, what does the customer say? Because idea that's the last thing, the first we do we'll happen is, that's it makes sense or not?
Starting point is 00:52:03 Does it help your financial or not? Does it help your financial or not? Does it help your life or not? That's always the question that we're talking about. That's the kittakerancey. That's kind of potential blind spots. There's other, yeah, that you know, that you're doing as a extra layer to make sure that
Starting point is 00:52:27 you can't capture blind spots something that'spastiness yeah, like we're like we're like to make mobile, there's spion, right? There's right, can't be blackout that's blind spot. What you're, or you're or you're making to make sure
Starting point is 00:52:45 that you're not glisten in spion this, It's a lot of One of the first of course. One of us, first of the leader's and several people people who are MIS
Starting point is 00:53:04 for update business like what, people, but the other the other than the last is we're rotation. So, that's meeting, to present the idea, to present the progress that they're work for that's one of the same one of the way to,
Starting point is 00:53:29 to make sure to beapeuticant people to bring up to give idea to the leaders, that maybe before they'd beanggap, wow, but that's a good idea. But that's the speciality of the technical. If we've got to technical, We've got to technical technical team, every two-week-secally, to make sure that's a sprint-demo.
Starting point is 00:53:50 Now, sprint-demo, this is not present by the leader-in. The same-end developer our, front-end developer we're going to beck-end developer we're going to begrossed from the initiative that they've worked. So, if there's one stream that's like making foreign currency,
Starting point is 00:54:06 like, But they've got, but they can't And they can't feel like, this status of my, this is the other one work for we're doing, there's another one month to develop this. There's a mark-a-dre-dard-a-dar-dard-a-dard-old. So, it's also embisage-kind-up to,
Starting point is 00:54:24 to be able to speak-up, to be able to get-critic or challenge from the friends-temines-indindindindinds. But, I think, that's a lot of Activities that, I'm good and very good, for people people's about, and also give a chance of the other than
Starting point is 00:54:43 challenge and make sure that's more than what he can't work than what he can't. Platform our endgame, this is part of how we can be a dedicated children of young, to be a storyteller.
Starting point is 00:54:58 With the peckon, because of the people inundasia mallow, even if they're like to out of the world, yeah, right. So, we're making platform, for the same part of people,
Starting point is 00:55:15 to becerita. And, shuck, shook, donging, this, can donging in to out. Because Indonesia, not too
Starting point is 00:55:26 did like India or but we're still in kind of in the same kind of in the context microcosm in institutions you know, you know,
Starting point is 00:55:41 that's the culture communication that all over the whole lapisance that is embuffing optimism
Starting point is 00:55:50 about Indonesia in the whole I'm I'm sure. I'm not. I'm in team genuine because we're not
Starting point is 00:56:00 gap quite large organization so that the kids are sure that's much more than be able to make up and
Starting point is 00:56:08 I think this is a that's true that because I'm I think that the more than people than
Starting point is 00:56:17 I'm doing even I'm yeah the time we're Malo, but not just about, but too, but also I'm just like, but also, I'm just like to jaciline Bule Bule, right, butthal, if you're,
Starting point is 00:56:29 Boutel, yeah, Bucleynes, it's, silent, if, if I'm, like, but but, but we're not, and we're ambiasa-kind, and we're making, uh, and we're just gonna bea-olde, if there's, there, yeah, that's gonna, that we're, yeah, we're, yeah, we're gonna, that, what do you think?
Starting point is 00:56:48 And, and, again, I'm gonna'-ska-ska-uh, If I always, why, why, I still want to fight to be in my, my friend, who, too, that's even when I think I, now that now, now, now, now, the perbedaance of the lawyreaner than the lusan Indonesia, is tipis. Because information, it's, is, it, is to be open, umum. I was to Australia. I want to Australia.
Starting point is 00:57:18 I want to America, I'm going to be able to. So, now, not peru, that. So, I think, to be able to learn, it's more open, lebar, and I see, senem-bent-bondition like now, that's,
Starting point is 00:57:34 that we're, we're supposed to be able to be able to be able to, because informationing has been there, that. I'm looking, kindalanya,
Starting point is 00:57:45 that's in the other than I'maughan, yeah, yeah, I'm saying, yeah, if in Indonesia, there's 100,000 people who can't say. Narration, we can't be narrasic can to be narrasiccan to all the world. Yeah, and I'm looking at,
Starting point is 00:58:03 you've, that's been a institution that, like, democratization, idea, it's just so much and this, implacation is a lot-biasa. Of course, but to the people of the people to the consumer. This is now, this is right?
Starting point is 00:58:22 Yeah, this is currently 4-5-juta, but if they're mercacaca-in-lawful-communication that bad, yeah, the number-in-a-one-court-a-a-a-court-a-a-a-cuit. But, masing, from 5-juta-in, user-experience-beda, but buddaying also ber-bid-bid-bac. For the better. Sopacuspacus. And, and more than they're more than they're going to be communiqueous,
Starting point is 00:58:52 smotech, smotech, and this is a lot of the effect. Yeah. Yeah. Yeah. I don't know. What do you think? Yeah,
Starting point is 00:59:06 I mean, I mean, I mean, I'm important, how much more than the way. And I guess what we're doing seven years ago, and we make it consistent, I mean, I think, to, to, be recognized, and we're seeing,
Starting point is 00:59:30 also, the nasabah our, who, who's, that's, far more open with us, with ush. I think we need if we need a survey to Nassaba our people, it's justa-its-cally but in JANUS-It-Safe-Hour-Hour-N-Hour-Ki-KU, we have team research or team survey that's every day, that's
Starting point is 00:59:48 every day, make contact Nassaba, by it through W-A, melalue, phone call, melalue focus group discussion, and they're very open, to give feedback that's very meaningful for us. So, we can't even-fue-fue-bue-bue-bue-to-wek.
Starting point is 01:00:01 So, we can't even where, where's the level satisfaction of the other on the data that we're giving and this is
Starting point is 01:00:14 more good because buda ya speak up that is much more more than you more than you you know you're
Starting point is 01:00:22 you're saying you're risk averse I'm going to try to bookus in context digital literacy if I'm
Starting point is 01:00:28 If I'm not a definition, that's the definition of the general literacy, it's a bit more than a bit more than I'm a lot of it. But if I'm not just as much more than how literacy digital to be able to manage risk. Yeah. Yeah, right? Seringly, we're only just not as faram,
Starting point is 01:00:55 but we're not as ajarou management of risk. I'm just definition. I'm nothertying digital literacy to be able to as far as much management. So, but digital literacy for us to be part of financial literacy.
Starting point is 01:01:13 So, we thinkerner when we're making uncululcure or melancholy that, we also give us a solution financial, like, like,
Starting point is 01:01:25 like, if the payment that, in-mata-oram-a-oh-a-worn-a-oh-a-move-a-old, is negative, that's it's very much, but too, even even when we're using even when we're using genius,
Starting point is 01:01:39 also if you're saying, I don't want to be, but if they're going to pay credit, they're okay, because they're saying the concept not goutang, but they're being transcansuctions, but why BNPL
Starting point is 01:01:52 Pay Later also be so successful in Indonesia because concepting not guntary. I'm right. So, so, so that's about, education this is also, that we're doing,
Starting point is 01:02:06 and we're going to, that's like to get, but, but, but, it's, it's, because,
Starting point is 01:02:14 so yeah, so yeah, the, so yeah, things that's not the samestiness, that's, that's,
Starting point is 01:02:21 but, to accelerating the, either, or, that's, to, for,
Starting point is 01:02:24 to, to, for, to, to, , There's the person that's about the best We've got to be able to 30 years.
Starting point is 01:02:37 Wow. Where, for business card to credit, that I'd let's get to credit, not there's who's to credit. Because, uh, uh, uh,
Starting point is 01:02:46 uh, uh, in the bottom of 30 years, maybe before jobber, um, don't have been, pinjaman, don't have credit history in,
Starting point is 01:02:53 the, in regulator our, so, so, so, so, so, yeah,
Starting point is 01:02:56 yeah, yeah, But with the genus, we can give us. small limit from the behavior scoring that we'll make sure. So, if you're not sure enough, the money money, torreiness, the surplus, he's used using some of the functions saving,
Starting point is 01:03:15 balance is a quite stable. We can't pay later, which limit is 500,000. From there, we'll see how, he'll look at it, make laterator then, then, the pay lateranes because it's about
Starting point is 01:03:30 the little, so if you're back again, we're going to make-in-limit-ne, we'll make-lux-cash. Flexic-cass is pinjaman that
Starting point is 01:03:40 can be chitle in a while un-lott. Nanty-a-d-d-d-t can't-a-gut-old, and then-a-l-l-l-l-l. And, and then-lety, so, and, like,
Starting point is 01:03:50 And we're just about, that's about that's about not a good, but we need to have control and we have to know how how much use financial our financial we're, because because,
Starting point is 01:04:08 I'm meeting with team, there's 10 people, I'm asking, there, is, there? There, not, in-tara, that we're in-meja-in-in-a-in-a-in-a-injama? Yeah, that's not. And so much I'm also
Starting point is 01:04:22 I'm not even so much more than that's a little to be able to accelerate it's a man one of one one product that's
Starting point is 01:04:35 but don't be able to be able to be and dismal and dismal and that'serable the reasoning to do you want to do you
Starting point is 01:04:45 do buy class or buy stuff that's the education back back. gratification, right? Yeah, right. Yeah, that's, yeah, there's a stilanglemental of low time preference
Starting point is 01:04:56 and high time preference. Anna can't young people, that time preference is too high-time. How, for it, it, can't be rendhacken. So, they're, they can't be able to be able to make sure to beerbanking, to have beened backer to
Starting point is 01:05:09 have to be able to be investasies. Yeah, can't be a lot of consummese. Yeah. Yeah, The other than the time You know, you know, experiment that you've done after after after
Starting point is 01:05:24 the impact of how much to the sector perbanking? I think the impact of it, I'm going to beckon. It's been like, yeah. I don't know, see, if I don't know. I mean, you've done so well.
Starting point is 01:05:42 I mean, you've become a top of mind for the kids' young now, yeah, right? Yeah, right. And user experience is also korean, allegedly, in order to people who've got made. I've been making, but I,
Starting point is 01:05:59 I'm going to, like, yeah, yeah, yeah, yeah, yeah, yeah, yeah, for people people who are still merankul conventional wisdom, yeah, yeah, agga, this, this, you know, make-cathircan, for them. Yeah. Yeah, yeah, yeah, we're creating something that's a certain extent, we're racing the bar,
Starting point is 01:06:19 so you're getting, there's not, there's not who's going to be able to beckering, that's not, there's going to, like, it's going to beckoning, there's going to. There's who's going to buy foreign currency in Money Changer, not? It's been done in Genius, and can be able to becunders, and can be able to carto, that.
Starting point is 01:06:40 There's going to be bank, to come up the deposito, not there's a lot of the other than no, now. Yeah. He already can't, with, without application,
Starting point is 01:06:54 that, that's certain extent, it's just, it's just, but at a time, it's also, it's, it's,
Starting point is 01:06:59 push back to us, what's next, that, yeah, so, so, so, it's,
Starting point is 01:07:05 it's, because it's because of course and it's because of course, because of course, the conditions and the restis change is that every time, to stay relevant with, with the need of the nassabahua. With peningotation, it's always, you know, the barangue about about transnational. Yeah.
Starting point is 01:07:38 Yeah. To process, for the people of the class, this is how much to be it, to beem, and we enderdom, yeah. Yeah.
Starting point is 01:07:51 Bener, Pa, so, so, Breaninian, it's always to barreninging with security, yeah. Because, certainly is it is too convenient
Starting point is 01:07:59 we're making aspect security. But in Genius, because we're bank, security is our top rarity, we're highly regulated. To want to launchurkan product just, we're still having approval from regulator, so this is one thing. So, this is one thing that's really, to the TIPPN, in the genus, because of the other thing, the other thing is one thing is, fraud also,
Starting point is 01:08:29 in the samearact, we're just in genius, we're just spent, tempet, the impact of the time, that, social engineering. Yep. Yeah,
Starting point is 01:08:38 so, so, so, I'm not sure sure is that's that's just that we're just that we're just we're doing that people
Starting point is 01:08:50 people who are people working with people for same as well we're doing national we're doing regulators with Bank Indonesia and OJK also to same to make educacy this
Starting point is 01:09:02 but but at a time same we're trying to get to remandas if there fraudser that we can bejure we can't we're just So other than I mean that's
Starting point is 01:09:13 I'm not just as a bank part of the same thing So allure of the people. So, So we're always, we can't have system that modern, which we think, the most mumpuny
Starting point is 01:09:30 to be able to safeguard or cyber security or fraud, but there are other other than we need, that this is one one, one, to the business,
Starting point is 01:09:40 because we're as much, ashabah, also, people, and also, industry, industry, the industry, related
Starting point is 01:09:46 like, so, telecommunication, that's, if we're on the same, we're doing, bank,
Starting point is 01:09:53 banking, or fintech, or, other, yeah, usually we're using email and handphone.
Starting point is 01:09:58 Now, this also, the role we, in telecommunication also, to make sure that,
Starting point is 01:10:03 that's sure, that's, yeah. Now, the banking, also education this that's the same-pananmenan system that's every time we're looking
Starting point is 01:10:14 test and review, to make sure that this not what it's not to be. What, in front of the context evolution of Permanakum, in 5, 10,000 to be there. With what,
Starting point is 01:10:30 with what you've done, with what you've been in the around you're doing. We've got to look at the evolution, so. So, like, so much more than, that's about 30 years, it's been shifting, with pandemic, and we've got to look at,
Starting point is 01:10:53 that people who are more mature, 45, 50 years, is already, and, and, in fact, I mean, I'm sure, because,
Starting point is 01:11:02 because, because, when the time, the people, people, people, people, people,
Starting point is 01:11:04 people, people, the, people, people, So, digital is bethutal it's the moment this. And we'll look at the topaner, if we're still still-savie,
Starting point is 01:11:18 or conventional, maybe one-saat, five, 10-year-old-old-native. There's just digital-native. Not-a-savie or less-digital or what, because everyone has been, because of the era digital, that's one.
Starting point is 01:11:33 The second is, because of the era digital, he's not-a-panking that's there, there's a gooding-a-m. ATM, that's not, because now now, now, because now they're making cashless, so, demand will be more more than, because,
Starting point is 01:11:52 I mean, I'm the time now, in era digitalization, the name name's speed, it, has, already, It's very much. And, it's true, what's true? People are more than just as far as instant. So, what we're going to instant.
Starting point is 01:12:10 So what we're doing this, maybe, again, it's not relevant again, because it's going to be evolutionary to, to be the expectation of segment that's more digital-native than digital-savie,
Starting point is 01:12:25 that's... Yeah. when, when we'll completely cashless I think I'm not as a nation? I think I'm not including including
Starting point is 01:12:37 the world lapisance because we're looking if the lapisaracat that's city, Fort City that,
Starting point is 01:12:49 I think, I'm still using money cash. And, I mean, I mean, I mean I'm noticative people's right, even though, I think time,
Starting point is 01:13:01 for the implementation of it, can't jarring the lapisance people. That we're pattying, in India, they're going to make troublesen to make cash-lessed the years ago.
Starting point is 01:13:16 At all the awoling, it's kind of cacao-ballo, but after one, two, three a year's yet-a-a-a-tuce-a-success-cally, like, is it? Maybe not, in five-year-old, Indonesia, is completely cashless?
Starting point is 01:13:32 Or, too ambitious, or too over-simplification? So, but, you know, if it's not even if you're not, payment, digital payment, that's more can't be able to implementat because of the same, but that's not,
Starting point is 01:13:54 butchalization is also putture, purbahan culture, and maybe there's segments certain to that's too too, to
Starting point is 01:14:07 be able to be able to doobah culture to, to accept the fact that that is cashless, and it's digital, maybe that's
Starting point is 01:14:14 what's the fact Maybe 100% But as farusenor later, it's going to be cashless Yeah. Yeah. You've got multi-currency, yeah, with Tibet, like, with this, that, that, in, like,
Starting point is 01:14:32 to, if, to, to all the world, be transsaccy, or alluasia-Pacific, per-transsaccy? Okay. If, in,
Starting point is 01:14:39 in, in-javap, if it can be transaccy, can be transaccy, okay. But but currency, for the money that we've got to bea-uang that's got to-neged. But what we've got to-uangue in the country that's about.
Starting point is 01:14:54 But we don't have money-upon-you-bid debit rupee. Because we've got to use visa as a network we're. So as long as, as, as, as, as-dimannapu-it-network that is, so betrashy-bis-bis-bis. But from 9 currency, can expand, not? To allurcarii-a-a-s-s-a-sit. It's actually. I'm in the process.
Starting point is 01:15:17 We are trying to collaborate with certain partners that can be more than 50 foreign currency. So, so, we're not long again, we can't have foreign currency that's amazing, so that want to be the world
Starting point is 01:15:36 that can't buy foreign currency to be managed earlier, that. And if you travel, Where does that? AI. How much? How do you look at the up? A.I. Artificial Intelligence.
Starting point is 01:15:51 AI, we have used. Even still is still in some touchpoint or feature. Like, for example, mengitung behavior scoring. That, we've got to be able to AI. So, we have lending that, for flexi cash,
Starting point is 01:16:05 credit card, it's already straight through, like we have. So, people apply in application, in a. In the time of the a. The ID's scoring is garupa, it's already able to approve or not. Because checking to credit
Starting point is 01:16:18 bureau also should be done seamless, straight-through. The second, we also use use chatbot. Yeah, we know that Nassaba Indonesia, it's really getting. From the call,
Starting point is 01:16:30 from email, they more such chatting. So, we also incorporate chatting that's capability in application genius. So, if there there who's who's who complain, that's just because of chat,
Starting point is 01:16:43 let's application genus. Now, we're looking at the chat this, more than 60% complaint, inquiry, request, that's coming through chat. So,
Starting point is 01:16:56 we think if we must be there someone who's in the backang not can't just be able to adapt with, adapt,
Starting point is 01:17:04 with, kind of, the naqaqaqa our, so. So, sootot this is that chatbot not to let's say that we've got to have because we're saying that we're going to talk about.
Starting point is 01:17:19 So, chatbot this function is manned-humaning robot. And functioning not just to increase productivity, but increase accuracy also. If you're the same, maybe as there's some of some there's about there's about there's about there's about there's about plus plus plus more precise
Starting point is 01:17:40 can't even more accurate when we're making information and more so much so yeah so so that's the AI that's what we're doing one another one more thanitory
Starting point is 01:17:52 auto categorization transaccy it's also we've got to again again now penguania I think I'm I'm not because
Starting point is 01:18:00 because most, if not all, more than AI, more than the secondation. But, the ultimate goal of AI is to personalization. So, people that's the income is same, the umpurned same,
Starting point is 01:18:20 but not certain offering that will be same. Just this, this is, this is AI that can help us to to make, if you know, if you're like, if it's important to be able to remit, like, yeah, yeah, yeah, bettool, AI is able to, to help us to be able to get down with customer,
Starting point is 01:18:41 because personalization it'ser so, yeah, soing what we're relevant, that's, and this, like, yeah, and this, like, yeah, yeah, yeah, to make uproredaance. Yeah. Yeah. Yeah.
Starting point is 01:18:52 Yeah. What else? Genus that need to tell you. Um. Yeah.
Starting point is 01:19:01 The, the kind of what's what, what, yeah, topography or landscape
Starting point is 01:19:08 industry. Um, maybe if we're still we have multi, what name
Starting point is 01:19:17 the type of staff in our from different. The same way of the way. So, if we're doing company that's the team that bekerja based on the function. Product, marketing, sales, operation, finance, that.
Starting point is 01:19:37 If we, I said, I boughed a bit more than a stream model, there's chapter model. We have 7-8 stream who has the QPI business and KPI delivery for the initiative to stream to the same. We have also foundation
Starting point is 01:19:57 and common services like the example of marketing, operation, finance, IT, it's made to be common services. Now, if common services, team is a team that
Starting point is 01:20:09 team that homogeneous. So, if you're finance, yeah, Everyone is that. Because this is allureux function is called in genius. Sedangarineous, heterogeneous,
Starting point is 01:20:21 not homogenous. heterogeneous, because. Autogeneous, why? In-drawn-in, because, it's a back-end developer, front-end developer, Q-A, Q-E,
Starting point is 01:20:32 UI-U-U-X, there digital marketing, there on the operation, there, there, one-lety. It's bekerja because because we'll see what we're because of the same is
Starting point is 01:20:45 because of the speed. If we're using structural function, when the credit card is to launchers one product, he can't be like to marketing to be making program. Marketing that's going to say, I'll be working in flexi-cash. Tugue, d'u-due, yeah?
Starting point is 01:21:05 Sedankan-can, if the person marketing is there in the down stream the same, he has the other. The other than the other than the marketing people's sales. How much with technical developer we? How about? How about? Celebration is together, so much better than barrens. So, so much more than the same thing, that's working with drive this. So this is what we're looking at work together in time, it's, it's, so much quiet,
Starting point is 01:21:53 and not silo, so it so. And team this can we rotate, berasakaan the keyentingan from business and also relevancy to redovancy to innovation that we want to make. for customer since you've goth since you've been from Dacharra? I'm in Jakarta Okay
Starting point is 01:22:12 School in London Indy to Australia until now Anything you would have done differently Maybe Maybe if from From now
Starting point is 01:22:22 But if you're from the company that's to the company that's about the same thing that's about the problem with the struggleal of my life in front of that's up the same yearn. That's what makes shape
Starting point is 01:22:38 I to more more diem and medinor because I'm in front of I'm saying that's good for I to be able to learn What? The other. The other is,
Starting point is 01:22:50 also, because I'm sure you know to do give guidance, and be instruxie how to do. Justu-secureang this role
Starting point is 01:22:59 I'm not to give guidance, but memosilitati so, soing that people can makeutarack the pedat
Starting point is 01:23:07 the idea, the idea that relevant. Tantit the task the leader to be
Starting point is 01:23:13 and muculking act with the idea, initiative, user our user so. So, I think I'm a different. The way of mymipin meeting, also, if I was set the tone,
Starting point is 01:23:33 now this is, they're using with team that presenting what they want to update, this. This is like with Jeff Bezos. He, if you're going to bempin, in Amazon, when it's blue origin,
Starting point is 01:23:45 He's the last thing he's the meeting. And he's partik, the person who's the first one of the first. And I think you've done great, man. Thank you, man. What do you do for fun? When did you do for fun? Look at all right.
Starting point is 01:24:06 I mean, I'd like it's fun. Same, I'm just so. Not there's a bit more than. We're both to mall and we're to work. there's there. And in front of the creativity, so. So, so for you know,
Starting point is 01:24:21 this job is really motivating me, and that's also that's always to team, that when you wake up in the morning and you are happy and feel excited to go to the office, that's where you love your job.
Starting point is 01:24:40 So, so for me, it's the motivation the besta better than what what I've got to the other I'm going to work to meet people, because I've got to come up
Starting point is 01:24:55 with certain ideas and I have a team that I can talk to or I'm just about there, there's team member who came to me, but why not we do this? I think I have a good idea. Do you want to listen? And that kind of
Starting point is 01:25:11 excitement, that's something that's that's quite that's about my time and get me my teammate, there's a lot more than, there's time. There's a message. Mudda-mudda-huh, what we're doing. What's the time we're doing, it's been a manpowerat.
Starting point is 01:25:35 And we're ah-harap that, what, what, Namasabah I'm notepard can something that'shaven so that's need to be able to be able to be able to be able to
Starting point is 01:25:51 support that's that's given also never padame so we can't we can't work can't work, can't do you
Starting point is 01:26:01 before before to make life finance it to make so much more fun, more complete, more more than, more than can make make
Starting point is 01:26:12 the more than more progress, and then to be a lot of maybe that. Maybe that's the heart of the way. Thank you. Thank you.
Starting point is 01:26:26 Tremant, that's, Irwan, Disnabudi, the pinnion of genius. Thank you. This is,

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