EntreLeadership - Is Bribery Giving My Competition An Edge?

Episode Date: June 9, 2025

Today we’ll hear about: •             A project manager wondering if it’s ethical to give gifts to earn business •             A leader at Chick-fil-A looking for way...s to get his team to be proactive •             A business owner struggling with the requirements of a large government contract •             A dentist considering if she should pay off her building with her cash reserves   Next Steps: ·      📞 Have a question for the show? Call 844-944-1070 or send us a message: https://ter.li/ask-us ·      📚 Learn about the EntreLeadership System: https://ter.li/system-p ·      💻 Get EntreLeadership Elite for your business: https://ter.li/elite-p ·      ✉️ Sign up to receive tactical tools, advice and resources in your inbox every week: https://ter.li/enl ·      🏢 Attend EntreLeadership Summit: https://ter.li/summit  ·      🎤 Attend EntreLeadership Master Series: https://ter.li/masterseries  ·      📖 Order Dave’s new book, Build a Business You Love: https://ter.li/b4kru2 ·      📃 Build your KRA for free: https://ter.li/ks4jnp   Connect With Our Sponsors: 💼 Go to Belay Solutions or text ENTRE to 55123 for their free resource! 💻 Visit NetSuite today to learn more. 🧾 Visit Payority for a free consultation! 📈 Grab ⁠Sales Gravy's⁠ free resource to help you hire and lead better. 📝 Use code ENTRE15 to get 15% off your first year of Trainual.   Listen to More From Ramsey Network: 🪑 Front Row Seat with Ken Coleman 🎙️ The Ramsey Show 💸 The Ramsey Show Highlights 🧠 The Dr. John Delony Show 🍸 Smart Money Happy Hour 💡 The Rachel Cruze Show💰 George Kamel   Ramsey Solutions Privacy Policy Learn more about your ad choices. Visit megaphone.fm/adchoices

Transcript
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Starting point is 00:00:09 From the headquarters of Ramsey Solutions, this is the Entree Leadership podcast, where I take calls from leaders like you about what it takes to win at any stage of business and leadership. I'm Dave Ramsey, your host, with over 30 years of experience leading in the trenches right alongside you. If you want to submit a question, go to Entreeleadership.com slash ask or leave us a voicemail at 844-944-1070. We're glad you're here. Levi is in South Carolina, Greenville, to be present. So I, Levi, how are you?
Starting point is 00:00:42 Hey, Dave, thank you for taking my call. Sure, what's up? So I'm a senior project manager at my family's construction business. We do commercial drawball on painting. We've got about 30 employees, and last year we did about $13 million in revenue. Way to go, man. So we've been in business for about 28 years, and our reputation of, you know, speed and quality and doing good for the general contractors has been what's got us contracts over the years. And so lately our competition is spending money, taking the
Starting point is 00:01:17 general contractors, you know, hunting trips, fishing trips, golf trips, and stuff like that. We have never had to do that. And so my question is, at what point does doing that become unethical? And if it's not unethical, how do you play that game? Well, it's not unethical. And the way you play the game is you take them on hunting and fishing trips. but the purpose of the trip is not to bribe someone if it's done ethically. It's just to build relationships. And it's standard practice in the subcontract world with commercial contractors. And so, you know, I built a building that I'm sitting in here.
Starting point is 00:02:01 There's three buildings we built on this campus for a total of several hundred million dollars with a commercial contractor. I am very sure that the commercial contractor went on trips with some of the subs. But I also saw the competitive bids with the other subs. And we talked through the reputation for delivering. So all the hunting trip did would be, if it's done ethically, meaning, if it's not bribing someone to do something they shouldn't do, is to keep their name on the list. and then they've still got to win the bid with their production and with their pricing.
Starting point is 00:02:40 And that's the ones I'm aware of that are done ethically. It's a relationship building thing for someone that's a good customer that's been with you for many, many years. So if a GC uses you guys and gives you guys, you did 13 million top line and you got one GC that you did $2 million with last year, if you took them on a trip, that's just a thank you. and that's but that and you're not doing it with any expectation that they owe you the next job you've still got to earn it with pricing and with service that's that's ethical but now if someone's going on a trip and they get the job even though they're overpriced and or don't deliver quality and the only reason they got the job was a hunting trip then that's a bribe
Starting point is 00:03:26 agreed yes sir i guess that was my question is kind of where was the line yeah the The line is the intent and the result. Is the intent to, I mean, if you take them on the trip and then you expect them to give you the bid on the next job, no matter what, even though you're 20% over the other people, because of a hunting trip, well, that's unethical. Yes. But if your expectation is, these are good guys, I work with them all the time, they give me a lot of business. I want to say thank you. I mean, we've taken advertisers to, that have advertised to spend millions of dollars with us to a, to a, a World Series game.
Starting point is 00:04:02 We've done, as thank you, as we've taken people to baseball games or football games or whatever, stuff like that. But these are people that are big customers. But then when we get home, the advertising still has to work for them, and we still have to get paid for it. You know, nothing changed in the formula.
Starting point is 00:04:19 But it's just a tip of the hat and a grin and say, thank you. And again, there's nothing unethical about that at all. But if the only reason you got business was because of the trip, then that's just bribery and that's where the ethics breaks down. So it does sound like you probably need to add that to your line item in your budget to take some of your biggest customers and do some nice things for them or with them
Starting point is 00:04:43 and maybe do something different than other people do. But, you know, I've been on pheasant hunts in situations like that and there's nothing, there wasn't anything torrid or bad going on as a result of it. And, you know, and again, it has to do with the result and with the intent. Is the intent to create an entitled situation? Well, that's unethical. If the intent is just to say thank you for a quality relationship, that's ethical. If the result is you get a bid, you shouldn't have gotten without the hunting trip,
Starting point is 00:05:16 then that's bribery and that's unethical. And in some contract situations, it could be illegal, technically then. so, and I'll go so far as to say this, purchasing agents that buy for companies like, say, Walmart and stuff like that, most of those people are, it's a corporate rule, they're unable to accept gifts, just so there's never any hanky-panky going on because they're doing stuff at such scale that they can't monitor if something's turned unethical or not. it can't be weird right and so you know i mean they and like i've sent somebody a pizza or something and they send me an email and say thank you but i can't take the pizza i had to throw it away i mean they're that careful they were that weird about it in some cases and again i wasn't bribing them i was just saying thanks you know um thanks for the business and thanks for a 10 million dollar order for god's sakes or whatever it is you know and but again in your world i'm familiar enough
Starting point is 00:06:21 with it to go. It's a pretty standard practice. And yes, sometimes it does probably go over the line. But you don't have to in order to use this as a relationship builder in this particular situation. Yeah, that's the plan. This is the Entry Leadership podcast. Big companies invest billions of dollars in sales training for one reason, because it works. But you're not the wolf of Wall Street. You're on Main Street. You're business. doesn't have billions of dollars yet. That's why you need sales gravy. Look, a lot of you who own or run small businesses didn't start in sales so you don't know how to hire and train great salespeople or you just don't have time. But sales gravy levels the playing field with enterprise
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Starting point is 00:07:50 the small business owner's guide to hiring salespeople at salesgravey.com slash entre. It's free right now at salesgravey.com slash entree. Well, if you missed out on attending summit this year, but you're thinking about next spring, we'd love to have you. I want to give you one of our free, one of our most popular talks from Summit for free. When you watch it, you'll get fresh leader. leadership strategies that'll make a difference in your business this week. After you watch it, ask yourself what would four days of content like this do for our business
Starting point is 00:08:25 and for our leadership? To watch this popular talk for free, go to entrell leadership.com slash sample talk or click the link in the show notes if you're listening on YouTube or the podcast. Micah is in Phoenix. Hey, Micah, how are you? I'm great, sir. How are you? Better than I deserve.
Starting point is 00:08:41 What's up? So I work in a fast food business in Phoenix, Arizona. I'm the director of development. We have about 110 employees, and we do, last year we did about $13 million in sales. Okay, cool. My question is, how can I inspire leaders to hold our team accountable and help them to make proactive decisions? Help them make what decisions? Proactive.
Starting point is 00:09:10 And that we tend to make. reactive decisions. Okay. It starts at the hiring. And as you're hiring, you say here, the leaders in this organization are proactive and they are accountable. And so we have a regular meeting rhythm and you need to establish a regular meeting rhythm with your leaders where you hold them accountable, where you support them,
Starting point is 00:09:39 where you help them knock down problems that they have roadblocks that they have and where you hold them accountable for being proactive and accountable for production and accountable for behavior and accountable for being a quality leader right and and that's those meetings are where you mentor them where you help them uh sometimes they'll bring something to you they can't fix without your help and that's fine nothing wrong with that that's your job as their leader is to knock down roadblocks my job is to pave the road for my other leaders that's my job right and so uh you know you you take that real seriously. You take an interest in their personal lives.
Starting point is 00:10:14 You take an interest in their personhood and you love them well. And you're there for them. If they're having a bad time at home, you're helping them. If the kid's sick, you help them, you know, any way you can, whatever it is, what's going on. And we're going to be held accountable. We're going to talk about it, not once at an annual review and not once at a culture, or not at a quarterly culture meeting or training or something.
Starting point is 00:10:39 No, we're going to meet every week or every other. the week until as long as you're here and have a talk about this. And so I have one-on-ones with key leaders here at Ramsey weekly. And so, and then our president, my son does as well. And then each of the leaders in the organization does and each of the leaders of leaders does and so on, all the way through this place. We've got a standard rhythm. We don't wait until once a year to do some kind of corrective action. But you start with setting the table at the hire. This is what we expect.
Starting point is 00:11:16 You may not want to join us if you're not open to this idea of initiative and being very proactive and open to us working as a team, which looks like this. We're going to be in this regular meeting rhythm of once every two weeks, one week, whatever it is, where you and I sit and talk for an hour about how things are going everywhere. and you're telling me help spots that you need, and I'm telling you,
Starting point is 00:11:45 you know, I'm telling you where corrective action needs to take place. What's going on with this or that? And you coach them through some of the drama of the people they're leading, because there's always drama when you're leading people. I mean, it's just part of it, right? Absolutely. So how many direct reports do you have? Our leadership structure isn't as defined as I'd like it to be.
Starting point is 00:12:09 it's uh i would have responsibility for the leaders and there's probably somewhere about 15 15 to 20 okay who do you report to my executive director he's the co-operator of the store of a single store or several stores yeah a single store i work at a chick-fil-a so we just have our location oh okay okay well chick-fil-a does a pretty good job at this. They've been training people to do what I'm talking about for years. So, but I think you sit down with your executive director, which is the partner in the store, right? Yeah. Yeah. He's the operator's son. He's been at that store for 20 plus years. Okay, cool. Well, they know what they're doing, as you know. And so I'm going to sit down with them and go, okay, how can I do this? And I'll give you a suggestion to bring up with him. I don't know their internal store organizational structure. We've done a lot. They're family's friends of ours.
Starting point is 00:13:10 We've done a lot of work with them over the years. We've helped them with things. They've helped us with things. We're a big customer. We eat this stuff all the time. But anyway, having said all of that, I don't know what I'm talking about, but in general, a 1 to 15 reporting structure is too much. Okay.
Starting point is 00:13:28 In general, most people say 1 to 5 to 1 to 7. Something like that. 5 to 1 to 7. Yeah, that's in general. The military, for instance, use a one to five ratio in most of their org charts. And because the problem is you can't heavily invest in 15 people at once, emotionally and everything else. And you have 15 liters in one store? These are like shift managers or something.
Starting point is 00:13:56 Yeah, shift managers. Okay. Because we're six days a week. That was part of while you were talking, I was wondering how I can connect with all of them because they work five. 30 in the morning to 10, 30, 11 at night. Yeah, you're going to have a hard time doing that, and partly because there's 15 of them. But, you know, it might be that you and the partner split these two things up. It might be that they can report to you, but you are only doing the accountability rhythm
Starting point is 00:14:21 meetings with them once every two weeks with only seven of them, and he takes seven of them. Okay. Or something like that. I don't know. Y'all talk about it and figure it out. I'm not going to die on this hill, but it's just, it's very difficult to, with, especially as hard as you guys work and the hours being so wild that it's very difficult for you to stay to spend enough time to hold someone accountable and other than just hit or miss as a drive-by
Starting point is 00:14:51 and sometimes that can get a little bit sloppy or a lot sloppy. So yeah, I prefer a standard meeting rhythm for accountability, proactivity, investing into the leaders. How can I help? How can I serve you, and then you can just say it's my pleasure. I love it. It doesn't get any better than that. I love it. So, fun stuff. That's a great company you work for, by the way.
Starting point is 00:15:19 They're good people. This is the Entree Leadership podcast. I've been running a business for over 30 years, and technology has changed a lot. Now the hot topic is AI, and I understand it might be intimidating. But like a lot of other tech that took some getting used to, AI is just a tool to help us work faster and smarter. So you'd better get on board, otherwise you're going to get left behind. NetSuite by Oracle offers AI-powered tools that help small businesses improve efficiency and make smarter decisions by bringing all major business processes into one platform. With one unified business management suite, there's one source of truth for the real-time day.
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Starting point is 00:16:32 to AI and Machine Learning at NetSuite. com slash ramsie it's free at netsweet.com slash ramsie thanks for hanging out with us this this is the podcast where small business people and other leaders tune in to learn how it's really done because i'm not about theory i'm about practical practicality i do this personally every day and i have for almost 40 years now run a business and so yeah i do know what i'm doing and it's not theory i make payroll I know what it's like. And we get payables paid and receivables received. I mean, we know what it's like.
Starting point is 00:17:10 We know what the drama is. We know what the how the pizza is made, baby. And so we're here to help you with real stuff. If you want to talk leadership theory, you're going to have to go somewhere else because I'm going to teach you what to do. And maybe why to do it, but generally what to do it. Just go do it, try to get it done.
Starting point is 00:17:28 And that's going to be me. So glad you're here. Thank you for being with us. If you want to join us, we'd love to have you, 844-9-4-9-4. for 1070 is the number. Thanks for hanging out. Chris is in Waco, Texas.
Starting point is 00:17:41 Hi, Chris. How are you? Hello, Dave. Thank you so much for taking my call today. I really appreciate it. Sure. How can we help? Yes, so my question for you today is,
Starting point is 00:17:54 is it time for me to leave my family business? I am the president and owner of a property maintenance and landscape business. We have about 18 employees and a few handful of subcontractors. And we do about $1.7, $1.8 million a year of revenue. And yeah, so long story short, I'm just really seeking some guidance here. I don't know if it's time for me to leave because it's just one event after another. I started this. I thought, did you not just tell me you're the president?
Starting point is 00:18:36 the owner? I am, yes. So you're wanting to fire you? Yes, that is correct, Dave. That is correct. What did you do wrong? I know, right? That's a good question. I mean, if you're in control, what is what is driving you out of this thing? I don't understand. Well, yeah, that's a great question. And I have some context to that. So it was actually a family business that started in the early 2000s that was kind of founded by my father. It was just an opportunity that fell in his lap, and it was very lucrative. It was very lucrative for the family, and it required minimum effort. In fact, it was able to send me and my other siblings to school.
Starting point is 00:19:21 We were able to get an education. And as I was in my career, I saw that the business was still, you know, fairly lucrative with minimal effort. And I thought to myself, I said, hey, you know, I really think if we actually put them some, you know, some effort into this and really get some, some things systematized and some policies and procedures in place. I really think that we can do well for, you know, for the family and leave a legacy. And so I was, as I was wrestling with that decision, I honestly asked God for some clarity. And as I was on my way to work, a random man came up to me. And he pretty much told me, again, I don't know this person from a can of paint. And he told me, he said,
Starting point is 00:20:04 young man, it's time for you to leave. And I took that as my sign to leave and join my family business. So in short, I left my career. I joined the family business. And as I got involved with the family business, I just saw so much mismanagement day. It was unbelievable. Let me fast forward to today. Okay. Yeah, okay. For sure. Today, you own it. For sure. today you're the president. Correct. Okay. So if something's broken, why don't you fix it? So that's the thing. So I have been really doing my best to put, to fix the issues that have been in place. But for whatever reason, it just seems to just always be these circumstances that I find myself in that are just black swan events for the lack of better words.
Starting point is 00:21:02 Just for example, I landed a few jobs. Things were going well, and as soon as I land a job, you know, maybe my client or something, they may reduce my offerings and I have to take a significant pay cut in terms of the amount of work that I'm supposed to provide to my clients. And that leaves me in a very tough situation where I have all of these fixed costs, but I don't get the expected revenue that I had in front of me. With that being said, too, my labor rates just astronomically went up about 30 to 40% within the past six months, just due to some prevailing wage requirements that I have
Starting point is 00:21:49 absolutely zero control over, and it just caused me to have to back pay employees, and it's just something that was just completely unforeseen, and not much that I could really I'm sorry, what wage requirements did the state of Texas put on a landscaper? So, so I do a lot of governmental work. Oh, you don't have to. I don't, I don't. And again, I don't know. Then there goes your wage requirements.
Starting point is 00:22:17 The government doesn't get to tell me what I pay people. Screw them. I'd rather not have them as a customer. And that's where I find myself in this place. You know, I have obligations. I'm not going to build. I'm not going to, I'm not going to cave to the wage requirement. I'm going to cancel the contract and go get a contract with somebody
Starting point is 00:22:34 doesn't tell me how to run my own business. And that leaves me into a situation now because I've thought about that. I've wrestled with that. But if I decide to cancel that contract that exposes me to some monetary and monetary damages. No, not if they're going to, not if they're coming in and telling you to change your wages. They've canceled the contract. You don't get, I have a contract that says I provide this for you. And I don't have a wage requirement.
Starting point is 00:23:00 And then you come in a superimposed a wage requirement on that. Screw you. We don't have a contract anymore. You need to get a lawyer, dude. And I think I have one. And that's what my legal team kind of told me is that I can be liable and ill, you know, for liquidable damages. How long did you sign a contract to cut the grass for the government?
Starting point is 00:23:20 Well, it's facility maintenance with grass cutting, but this contract is for four years. And I'm in, I will be concluding year one this upcoming July. So I'm on the hook for another three more years. So after you signed the contract, they came in and superimposed wage requirements. The feds, it's a little bit more complicated than that. But in short, the wage requirements that they had, the state did not give me accurate wages. And what happened was...
Starting point is 00:23:51 Oh, it's the state? Correct, correct. They didn't give me current wages at the time where I submitted my bid. And prior to me submitting my bid, I'm asking, I'm calling the Department of Labor. I'm calling every... Okay, so you did $1.7 million. How much of this is that crap? About 1.2.
Starting point is 00:24:13 Oh, Jesus. Okay, so you've got to go get a bunch of private business gathered up to offset this mistake until this mistake goes away. Yeah, because you devalued the business. You ran your expenses up without... because you didn't read your contract, didn't know what the RFP was, and you didn't understand the request for a proposal gave them the ability to run your business for you, which I would have told them to get screwed and drop the proposal. No, thank you.
Starting point is 00:24:45 I don't need them in my business. Only the government going through my underwear drawer, no thank you. And they'll screw up Christmas, state or local or feds. If they were brilliant, they'd be doing something else. So, no, we're not. not, yeah, I'd get out of that. So, I mean, you may be on the hook for that, but I'm going to provide minimal, functional, and get through that thing, and I'm going to go back to them and ask them if there's anything they'll do to release me from the contract because the wages that they
Starting point is 00:25:17 superimposed are killing me. And I'm going to ask for mercy and ask to be released. Meantime, I'm going to go get a bunch of other business. It's not stupid government stuff. Yeah. You thought you hit the lottery and instead you got sucked in to, a mess. I mean, you hit the knell on the head with that synopsis, Dave. Yeah, and then that took your hope away, and now you want to just give up. Yeah. Don't give up.
Starting point is 00:25:41 Fight, fight, fight. Get your business back. Don't let them close you down with one bad decision. You can push your way through this. Go get $4 million worth of other private yards to cut or whatever it is you're doing, facility management that is not superimposing wages on you. Build a set of wages around that with a separate division of the company that's not superimposed by the government and then run this government contract out or ask them to get out of it and get out of it and keep running the thing man keep running it but yeah what
Starting point is 00:26:10 made it complicated was when you involve the bureaucrats yeah and that is that's the end of peace peace leaves my life when i have bureaucrats enter my life uh things were going good until the bureaucrats showed up i was kind of having fun until the bureaucrats showed up yeah the bureaucrats really showed up during like COVID, they all of a sudden thought they had all kinds of power that they didn't have too. That was fun. It was fun to get to tell them to stick it. And it's the reason I have my name on the side of the building, so I can tell you stick it. You can't do this. You don't get to tell me what to do here. It's not how this works. And you kind of got to get that thing going, that arrogance, if you want to call it that. I don't care if you call it that, or if you call it confidence or if you call it
Starting point is 00:26:50 courage. It's the reason I work for myself, so I have to put up with people like that. Good God. I don't think we want to be associated with a company that doesn't require masks. I don't think I want to be associated with a company that wants me, wants to tell me how to run my business. You got confused. I was simply providing you with XYZ. You don't get to come over here and dictate policy inside these walls, you dober. Cancel that one, $1.2 million. Cancel that one.
Starting point is 00:27:18 I canceled a bunch of them. It was just glorious. But it hurt the old pocketbook, but it reminded me who was in charge. me and God, not the bureaucrats and not some woke idiot at another company dictating to me how I'm going to pay wages or how I'm going to do what here. I'm going to abide by the federal law, but that's all I'm going to do, and that's the maximum I'm going to do. The rest of it is get your filthy hands off my stuff.
Starting point is 00:27:47 And that's why I own my own thing, guys, because I'm that kind of, I'm that old grouchy dude. I'm that guy. I'm Oscar on Sesame Street, right? I mean, that's it. So, but it's also what caused me to be able to grow this thing and not give up. So, Chris, get grouchy, buddy. Get pissed off about this, about people trying to run your family business. It was going good until the government got involved.
Starting point is 00:28:09 I mean, good Lord. Ronald Reagan used to say that. He said, the scariest words in the world are when someone says, I'm from the government, and I'm here to help. Yeah, that's the scariest phrase on the planet. So I'm sorry you got caught up in that. I hope you can find a way to get out of that contract and turn that crap back over them so they quit running your business or find a way to survive it and not just collapse under the weight of this one error that you made. And, brother, we've all made bigger mistakes than that one.
Starting point is 00:28:38 I definitely have. And I've survived them. That's how this works. Wow. You're a good man, Chris. Keep fighting. Don't bend, man. Push your way right through it and learn from your mistakes.
Starting point is 00:28:49 And next time you won't sign one of those contracts without actually knowing what it says. all that kind of stuff. Ouch. Big news, we just launched Entree Leadership Summit, 2026. It's happening next May, 17 through 20, at Disney's Coronado Springs Resort in Orlando, Florida. And now's the time to get your tickets.
Starting point is 00:29:12 When you register this month, you'll be one of the first to lock in the best seats near the stage. And you'll get first dibs on the on-site Disney hotel rooms. To get your tickets, go to Entreeleadership.com slash summit. or if you're listening on YouTube or podcast, click the link in the show notes. Thanks for joining us. We're glad you're here. I want you to keep in mind, 54% of the gross domestic product in America's economy is produced by small businesses with 500 or fewer team members.
Starting point is 00:29:48 That means over half of our economy is generated by those of you that own and operate small businesses. and yet it feels sometimes like you're out here alone well you're not there's a bunch of us and you're not i love you i got your back i'll fight for you i think you're the best i think you deserve to win i think you're one of the things that says that makes america great is people starting something new is people fighting to keep something free the free enterprise system it's like liberty and stuff. The free enterprise system represents free Americans right to go do something. You live in one of these other stinking communist countries. You can't do this. You can't just decide one morning I'm in business. My dad gets his lawnmower and starts a family lawn business in 2000 and now here I am
Starting point is 00:30:47 25 years later he was saying running this thing and now the government gets involved and takes away my freedom and starts telling me what to do. That stuff pisses me off at a personal level because it's happened to me and it's happened to you guys too. You operate in America. This is the land of the free. Oh, and by the way, in order for it to be free, it's the home of the brave. So be brave. Be courageous. Fight for your freedom in the marketplace. I'm not talking about physically fighting. I'm not talking about bringing a war. or something, but it's a metaphor to remind you that it's tough out there in the market. And sometimes we step on our own toes and bruise them.
Starting point is 00:31:32 I've done that more times than other people have stepped on mine. The biggest mistakes at Ramsey have been my fault, not somebody outside this place attacking us. It's just been stupid butt stuff I've done. So you're your own worst enemy most of the time if you're listening to this. But that's okay. You can even survive that stupidity. But you learn from it and you go on and you're courageous to keep going. This is the land of the free and the home of the brave.
Starting point is 00:31:57 So fight. Roll up your sleeves, throw your shoulders back, push through. Because you represent over half of the economy. And more than that, philosophically and economically, you represent freedom. When you decide, I'm going to start my own business and run my own business and I'm going to make payroll, and I'm going to provide jobs, and I'm going to treat the people that work at my place right. I'm going to take good care of them. See, family business takes good care of their own.
Starting point is 00:32:22 people. They don't piss on them like corporate America does. Corporate America will set you on the sidewalk just to change their stock price and then your house will be in foreclosure. We don't treat our team that way. We fight to protect our team. We keep them too long when they're screwing up. We're too graceful, too merciful with them. Corporate America doesn't do that. Corporate America slit your throat just to see if you will bleed. And we all know that. We all know that. that. Everybody walking around has got walking around since knows what I'm talking about. So here's the deal. It is worth fighting for, but it is sometimes lonely. You feel like you're by yourself. You're not by yourself. It is sometimes you live with a regret of the stupid stuff
Starting point is 00:33:10 you've done that's still in the rearview mirror, but thank God the rearview mirror is smaller than the windshield. That's called grace. My sins are in my past. I got new ones in my future. new things I get to try and do and be in my future with the wisdom that came from the scars from that mistake I made or mistakes I made and that's what we do when we're running a business, boys and girls. If you thought this was a hockey stick up into the right and easy, you read the wrong book, honey.
Starting point is 00:33:40 This is hard. It's just worth it because you get to maintain your dignity and you get to maintain your freedom. Jennifer is in Knoxville. Hey, Jennifer, how are you? Hi, I'm great. How are you?
Starting point is 00:33:55 Better than I deserve. What's up? I am a dentist and I own my own practice. We made about $1.2 million last year. Good for you. How many employees? Yes. Five.
Starting point is 00:34:09 Five. Excellent. Wow. So I'm in a sort of a duplex that I own and my tenant recently left. I have about $500,000 left on the building. and I want to expand into that other space and use the cash reserves in my practice to pay the loan off. If I do that, it'll leave me with about two months of cash reserves left. So I'm really want to do that, but I don't know if it's wise or not.
Starting point is 00:34:39 Give me the numbers. How much is in the bank right now? So I have $690. The loan balance is what? $500. $500. You'd have 200 grand, and you're making 100,000 a month top line. Yes, I'm saving, I'm putting in my cash reserves close to $40,000 to $50,000.
Starting point is 00:35:04 Wow. You're not taking much home. Yeah. Okay. All right. And so we're dealing with $700 and we owe $5.50 or $5.90. What was it, $500? I owe $500.
Starting point is 00:35:17 $500. I wrote it down so sloppily. I couldn't read my writing. Okay. 500, okay. Yeah, I'm paying off that loan. Okay, even with just two months left. Yeah, and then, you know, and I'm okay with not expanding the practice until you build it back up a little bit if you want.
Starting point is 00:35:35 What's it going to cost to build out the space for you? Because the equipment is expensive as crud, isn't it? It really is, but it's already, it turns out it used to be a dental office, so it's already plumbed and ready to go. So I just have to put. I'm so confused. You had a dentist next door to a dentist. dentist? He's a specialist, yes. Oh, okay. Yep, and it's just been an admin building for a long time, so once I found out that there were three treatment rooms, it basically doubles the size of my
Starting point is 00:36:02 practice. But I mean, like chairs and all that junk. I mean, to equip this, what's it going to cost you? To get it up and running? Probably another, I've factored in just regular renovations into the numbers I gave you, and then probably another 50 to finish it out. Okay, I'm sorry. So the 500 is not the loan amount? No, the 500 is the loan amount, but I factored into the amount of savings that I have. Oh, you've already reduced it by the renovation cost? Correct. I see. Okay. So how much do you actually have in cash?
Starting point is 00:36:39 I'm close to seven. You're going to do the renovations for 10? I thought you told me you had $690. No, I do have $690, but in my expenses, I've already have, I already have money set aside. I've already kind of paid for some renovations to happen. Okay, where is that money? Out of your monthly budget or your operating budget? No, yes, I took it out of my, I already took it out of my savings.
Starting point is 00:37:08 I've already started renovating. The question is, I just don't know if I need to take out, if I need to pay off the money. Are you hiring another dentist? Yes. Have you found that person? No. But I've been to the school and I have a few that I'm interviewing. Okay.
Starting point is 00:37:28 So there's no, this train's left the station is what we're saying. The only question is the loan. Correct. Okay, so there's two options. In either option, we're going to finish the renovation with the cash you've already set aside and we're going to hire a dentist and we're opening up as soon as possible. And what's the timeline on all of that? Probably three months.
Starting point is 00:37:58 Okay. And so probably we're making cash flow by the end of the year. On that new dentist and on those new hygienists? Correct. You've got to get them hired, get them in there, get them trained, and you think you have enough customer base to add to it pretty quick. Yes, we're booking out three months as it is. Yeah.
Starting point is 00:38:21 So yeah, you do. Okay. But what I'm trying to figure out is when this thing's going to quit bleeding and start supplementing the rebuild of your cash base. That's what's running through my head. And I'm trying to measure that against the 200. And I'm trying to measure that about how much risk we're really taken by going ahead and paying this off.
Starting point is 00:38:40 Because you could either pay it off today or you could wait three months and then pay it off. And you're probably sitting in a different place then. Yes, definitely. But my loan is at five years and you have to renew. it every five years. So I'll have to sort of start over with the loan anyway. Oh, it's coming up in the next three months. Okay. That's information I didn't have earlier. Wow, we painted ourselves into the corner. We get one choice. Really? I don't think it's a bad choice. It's not the end of the world. I just, I love being debt free and I love being debt free with a big old pile of cash more. And so that's what I'm
Starting point is 00:39:20 trying to work on in this scenario. It's what's running the math back and forth here. But yeah, I'm paying it off. I'm paying it off. And then you're just going to have to really concentrate and spend a lot of your calories getting the new people making an ROI, making a return on investment. Yes, sir. Because otherwise, the 190 that's left could start to burn on you.
Starting point is 00:39:50 And if that starts to burn, now I'm getting a son. scared. Yeah, it's just tight, but paying it all, like not being able to pay it all off. I'm also going to be paying rent, which I'm paying rent to myself, so I have that money that can come back to me. It doesn't matter. That's just a, that's just a, the shell's still got a pee under it. It doesn't matter where it comes from. It's like putting a pay phone in your own house. It's the same thing, right? Yep. Yeah. So, yeah, that's just a, that's just a way to keep books and taxes and so forth, but it's still your money, it's still cash flow or it's not cash flow, one of the two. Yeah, I pay myself rent too, but it's, but that's just because I've got,
Starting point is 00:40:34 oh, anyway, all right, yeah, I, yes, I'm going to do this, but I'm going to manage it. And here's the thing. I also am counting on the fact that I, in talking to you, you are very impressive in how dialed in on this stuff you are. You're a detailed person. You're a detail person, and you've run these projections back and forth, back and forth to the point that you've done them right before you go to sleep and you're doing them right when you wake up. You're really focused and accurate. And I think that's going to add to how quick this thing turns and how good this is going to be. If you were sloppy running around chaotic in our conversation, I'd probably tell you to hold off and redo the loan. But you're not.
Starting point is 00:41:16 You're so precise that I think that you probably even got other wiggle room you hadn't even told me about. And so I think you're going to be fine because of who you are and how detailed you are. Very impressive, Jennifer. Very impressive. Thank you so much. Thank you. We appreciate you calling in. It's very, very cool stuff.
Starting point is 00:41:35 Hey, man, it's people like that. That's what makes the world go around. Shut up, baby. Hey, remember, better a weary warrior than a quivering critic. This world needs more high-quality leaders. So take courage and lead. I'm Dave Ramsey, your host. for listening to the Ontario Leadership Podcast.

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