Everyday AI Podcast – An AI and ChatGPT Podcast - EP 282: AI’s Role in Scam Detection and Prevention

Episode Date: May 29, 2024

If you think you know scammers, just wait. ↳ Voice cloning will fool the best of us. ↳ Deepfakes are getting sophisticated. ↳ Once-scammy emails now sound real.  How can AI help? In a lot of w...ays. Yuri Dvoinos, Chief Innovation Officer at Aura, joins us to discuss AI's role in scam detection and prevention.  Newsletter: Sign up for our free daily newsletterMore on this Episode: Episode pageJoin the discussion: Ask Jordan and Yuri questions on AI and scam detectionRelated Episodes: Ep 182: AI Efficiencies in Cyber – A Double-Edged SwordEp 202: The Holy Grail of AI Mass Adoption – GovernanceUpcoming Episodes: Check out the upcoming Everyday AI Livestream lineupWebsite: YourEverydayAI.comEmail The Show: info@youreverydayai.comConnect with Jordan on LinkedInTopics Covered in This Episode:1. Sophistication of AI in Scams2. Countermeasures to Combat AI Scams3. Deepfakes and Their Increasing PrevalenceTimestamps:01:20 Daily AI news04:45 About Yuri and Aura07:32 Growing impact of impersonation and trust hacking.12:35 Consumer app with state-of-the-art protection.13:48 New technology scans emails to protect users.19:36 Need for awareness of sophisticated multi-platform scams.20:33 Be cautious of potential multichannel scams26:44 Scams are getting sophisticated, AI may worsen.30:05 Different organizations need varying levels of security.31:25 Deepfakes raise concerns about truth and trust.34:47 It's hard to detect scam communication online.Keywords:AI Scams, Jordan Wilson, Yuri Dvoinos, Deepfakes, AI Technology, Verification System, Online Interactions, Cyberattacks, Business Security, Scam Detection, Communication Channel Verification, Language Models, AI impersonation, Small Business Scams, Scammer Automation, Aura, Message Protection Technology, Call Analysis, Email Scanning, Voice Synthesizer Technology, Multichannel Scams, 2FA, Cybersecurity Training, Digital Trust, Cybersecurity, Sophisticated Corporate Scams, OpenAI, NVIDIA, Aura Cybersecurity Company, Online Safety.Send Everyday AI and Jordan a text message. (We can't reply back unless you leave contact info) Start Here ▶️Not sure where to start when it comes to AI? Start with our Start Here Series. You can listen to the first drop -- Episode 691 -- or get free access to our Inner Cricle community and all episodes: StartHereSeries.com Also, here's a link to the entire series on a Spotify playlist. 

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Starting point is 00:00:00 This is the Everyday AI Show, the everyday podcast where we simplify AI and bring its power to your fingertips. Listen daily for practical advice to boost your career, business, and everyday life. Meet Firefly AI Assistant, now live and Adobe Firefly, the All In One Creative AI Studio. Just describe what you want to create and the assistant handles the rest, orchestrating multi-step workflows across Photoshop, Premiere Express, and more in one conversational interface. You direct the outcome. The assistant accelerates execution. Scams are not easy to detect anymore.
Starting point is 00:00:49 They used to be extremely easy to spot. You could spot them miles away. But with AI means more sophisticated scams. So now more than ever, it's so important for your business to really take scam detection and prevention extremely seriously when you're talking about cybersecurity. So that's what we're going to be talking about. today on everyday AI. So thanks for joining us. I'm excited for today's conversation. If you're new here, my name's Jordan. I'm the host and we do this every day. And we bring this
Starting point is 00:01:20 to you live, unedited, pretty much unscripted as well, helping you understand AI to grow your company and to grow your career. So we are going to be talking today on AI's role in scam detection and prevention with a guest. But before we do, we're going to start as we do every single day going over the AI News. So if you haven't already, make sure you go to your everyday AI.com and sign up for the free daily newsletter where we're going to be going over both today's episode and a lot of AI news because there's more than we can get to in our little recap here. But let's start at the top. So AI safety researcher has left Open AI for rival Anthropic. So the former lead safety researcher at Open AI, Jan Leakey, has joined rival AI startup Anthropic after resigning from Open AI earlier this month. Just in two weeks span, we saw a very, very public resignation from Leakey on Twitter, and he's already joined rival Anthropic. So Anthropic is obviously backed by Amazon with $4 billion in funding from them.
Starting point is 00:02:21 And they focus on superalignment. So in his new role, he'll be focusing on superalignment, mission, scalable oversight, and weak to strong generalization and automated alignment research. So Open AI did dissolve their super alignment group, which was strange and emphasize the importance of AI safety in the tech sector at the same time. Our next piece of AI news is, well, NVIDIA is closing in on Apple and could quickly become the second largest company in the United States.
Starting point is 00:02:51 So, NVIDIA's shares surged by about 6%, a huge jump reaching a record high and bringing its market capitalization to $2.8 trillion just shy of Apple's $2.9 trillion valuation. So who knows, that could happen today or in about 30 minutes when the market's open here in the U.S. So following a strong second quarter revenue forecast, NVIDIA stock did hit an intraday peak of $1,149, sorry, up 8% during the session. InVVDIA's remarkable growth this year has seen its stock or its share value more
Starting point is 00:03:27 than double and is obviously attributed to its success in the AI industry and a significant fivefold increase in the data center segment. huge. If only someone out there, you know, I don't know, a year ago told you that Envideo was the most important company in the U.S. that no one was talking about. Oh, wait, we did that. All right. And last but not least, a former open AI board member has dished on why Sam Altman was fired from the company. So in a podcast interview, former Open AI board member, Helen Toner gave some more details on the drama that went down in November 2023 when we saw Sam Altman getting fired and rehired days later. So if you you did miss that, the Open AI CEO and co-founder, Sam Altman, was unexpectedly fired November 17th,
Starting point is 00:04:13 but then was rehired November 20th, three days later. So at the time, the board said Altman had been, quote, consistently not candid. And so Toner was one that voted to remove him, him being Sam Altman, and then she later resigned from the board. So in this new interview, Toner revealed some new details and said the board was not informed about the launch of chat GPT and that they found out about it on Twitter, which is wild to think about. Toner also accused Altman of lying to the board on multiple occasions and said the board at that time could no longer trust him. She also detailed other employees' accounts of Altman's reported toxic atmosphere and psychological abuse. So the drama is always brewing in AI, but that's, hey, that's why we cover it every single day. So we're not here to chat about AI news all day.
Starting point is 00:05:05 We're here to talk, which I'm extremely excited about, AI's role in scam, sorry, in scam detection and prevention. So if you're joining us live, get your questions in now. So thanks for everyone, Brian from Minnesota and Woozy from Kansas City, Fred, and everyone else. Thanks for joining us. But please help me in welcoming our guests for today. I'm extremely excited to bring on to the show. There we go.
Starting point is 00:05:31 We have it there. So please help me welcome Yuri Vienos, the chief innovation officer at ORA. Yuri, thank you so much for joining the Everyday AI show. Thank you for having me. All right, absolutely. So, I mean, let's just start at the top. Tell me a little bit about what you do at ORA. Right.
Starting point is 00:05:49 So I drive innovation functions at ORA, which is a Boston-based cybersecurity company for individuals and families. We help everyone stay safe online. And it's just becoming such a massively difficult job to stay safe online. One of the things that I've actually done lately is scam protection technologies. And scams are on the rise. And as you can imagine, I'm going to chat about using a lot of AI to help everyone be safer online. But as a matter of fact, a lot of bad guys are equally using AI,
Starting point is 00:06:35 are equally empowered with all those technology and tools. And they make our job much harder. So it's a very interesting dynamic. And it's been up and down. And we see a lot of changes within those several last years. Yeah. And maybe walk us through those changes. I can only imagine what the role of a chief innovation
Starting point is 00:06:57 officer at a company providing cybersecurity looks like and how much it has changed over the past couple of years, especially with this, you know, kind of surgence of large language models and generative AI. But Yuri, maybe just walk us through. How has just your, not just your role, but how has the industry changed with now generative AI and large language models? Yeah, absolutely, Jordan. And that is the right question. I think the nature of scams. You know, scams is not a new concept. We've all known scams for many years. A lot of times when I hear a scam or something is a scam,
Starting point is 00:07:36 we think about something like a spamming message or something ridiculously dumb, but that somehow we tend to click. We rarely think about extremely sophisticated attacks that you can barely recognize. Well, now we got to the point where they got smarter and smarter every single day. So what we are seeing is that, and it all started with, and by the way, scams are on the rights, right? So we know that the impact, the monetary impact and the amount of victims is growing year over year. So this problem is getting only bigger. We have first seen a very interesting tendency with mimicking writing styles.
Starting point is 00:08:20 And just a quick background information. So many decades ago, everyone was trying to hack a system, a computer or a system. Well, now that it's, it becomes very difficult to hack a system. So now everyone tries to hack a human being or us, typically by impersonating. So their first call is to impersonate someone you trust, whether it's a bank representative, you're a friend or anyone else, customer support, doing a refund, whatever this is, right? financial institution, they just want to establish this trust and credibility. So they literally are trying to hack our cognitive ability or trust by default sort of mental disposition. And there is a
Starting point is 00:09:07 very interesting thing that is very hardwired in our brains. We tend to authenticate a person over texting through their writing style. So for example, if you're a person, your mom writes you, hey, Jordy. And that is how she starts, every single text message. And, you know, there is someone that says, mom, and the message starts with, hey, Jordy. And then, you know, they might use some specific language in addition to that. You almost immediately start to ignore everything else. Like you have complete trust over that message.
Starting point is 00:09:48 And that is exactly what's being exploited right now by this camera. as they are using large language models to mimic someone's writing. All it takes to do, by the way, is to have several references or sample communication letters or examples of how someone is writing. So basically you need to communicate with someone. And once you know how they're right, and of course, better write to you, then they can mimic that style and then can try to impersonate someone that you know. You know, and I have so many questions that I love that example that you gave, right?
Starting point is 00:10:25 Like, yeah, someone could just very easily impersonate you just by looking at your writing style, right? Like I have so much of my own writing online. I was a former journalist that's out there. So it's pretty easy. But, you know, I'm curious because, you know, I think that previously scams may be targeted larger companies, enterprise companies because there was more to gain, right? And maybe that's why scams had to be more sophisticated. but, you know, I've even had friends who are small business owners, you know, not, you know, thousands of employees, but just small ones now being targeted by scams. You know, with AI, do companies of all size now, Yuri, need to be on the lookout, whereas I think maybe before it was just larger companies.
Starting point is 00:11:05 Like, are you seeing that in your role? We definitely are. And this is anecdotally, like, I don't have a hard date on that, but I have a feeling that if you fall, Have you followed any of those rumors about losing jobs to AI, Jordan? Yeah, I might have talked about that once or twice here on the show. I think this is what has happened to scammers. I think their job has been taken over by AI. And I'm joking about this, of course.
Starting point is 00:11:37 But I think what's happening is that in the earlier days, we were seeing someone physically writing all those messages. So there were some sort of call center, chat center people. that we're trying to create all that communication. Right now, that's not what we see happening. Right now, most of those communications being automated. Think about someone, Instagram account being hacked. What they do, they take everyone within the contact list.
Starting point is 00:12:03 They analyze the profile of the contact that you have, and they create a tailored message. Use an AI so you can send message from a hacked account, can send message to all your contact base within five minutes. Obviously, this is automated. This is a large language model dealing. You know, and I'm curious, maybe could you walk us through like an actual use case or example, you know, at ORA? I'm sure that you have many clients, some you can talk about, some you can't, but maybe just walk us through typically what scam detection looks like for businesses.
Starting point is 00:12:39 Because I can only imagine there's, you know, so many now different ways that, you know, companies can, you know, fall victim to these scams. Whereas maybe before it was a little easier to spot. Now I feel it can hit you from all sides with generative AI. But maybe could you just walk us through, you know, like a use case of, you know, essentially here's what companies like our types of clients are seeing. And here is how we specifically act against it. Absolutely. So we have a consumer offering, which is a consumer app that is a suite of tools
Starting point is 00:13:10 that has everything you need in order to stay safe online, which is an absolutely state of the art set of, technologies that will help you include in scam protection. The way we help businesses is by making every single employee of those businesses more protected. And we know that we all have some portion of our work on our personal devices. So we believe that by protecting every single employees and families of your employees, the overall security posture of the organization is going to be way stronger and way better. Now, what we are offering within ORA is we have a message protection technology that filters all unknown incoming messages,
Starting point is 00:13:53 or messages from unknown contexts. We do the same thing for calls, which is where it gets very interesting, as we can understand the intention of the call, we can understand the early signals of the call, signals of the scam, sorry, we can also understand that something funky is happening on the call in the middle of the conversation with an unknown number. And then we can identify that as well.
Starting point is 00:14:18 And lastly, we're just about to release our last technology that scans every single email in your email inbox. And we have so much our inbox are over cluttered. So we believe that you have to protect yourself within every single communication channel. And for every single communication channel, we have created a little AI assistant that will meticulously check every single thing you can possibly think of and see if that is similar to other scams. If that is trying to explode your psychological bias, like, is there any sense of urgency? Is there any psychological pressure happening? And all of the other things. Is this the first time
Starting point is 00:15:04 you're receiving this email from that specific email? Does that, is that email look similar to other email you're constantly exchanging messages with, but you haven't. never received emails from this before. So all of those, I can keep going on and on and on. There are hundreds or dozens of those triggers that we're looking at. And of course, it is so difficult for us to look at every single one of them for every incoming message. But it is so easy for AI to augment your ability to recognize riskier communications. Yeah, exactly. I'm sure it's a challenging, you know, tasks to take on just because of how easy. scams are now. And speaking of that, you know, maybe, maybe with some, a little bit of humor here,
Starting point is 00:15:50 but I love this question here from, from Woozy asking. And I'm going to ask the flip side after we hear your answer, Yuri. But so Woozy here asking, what's the worst scam attempt that you have seen or heard about? Because I'm sure that they're getting lazier and lazier and not very good because of AI. But maybe what's what's the worst one that you've seen or heard about? Can I give you something that is somewhat related to Orator, but more like anecdotal? Yeah, yeah, absolutely. I was, yeah, and it's probably more. I'm answering the question, the worst scam, the most ridiculous scam I've seen happened in Indonesia.
Starting point is 00:16:30 Very recently, I think a man started to, someone has been using online dating. and they found a potential partner through an online dating platform. And then they got married and a person realized that I think it was like a week or two weeks after marriage that this was another man that he married and all of that was a scam. So someone was trying to impersonate someone else and this is how far it went, which was very absolutely ridiculous. So this stroke me as, you know, just how creative some people are when they're dealing with scams. In terms of the AI and the most ridiculous scams that I've seen in a more, in a most serious manner,
Starting point is 00:17:22 I was pretty surprised by the deep fakes. I think the deep fakes are being real. And we can chat about this, Jordan, if you want. Yeah, yeah, absolutely. Because, you know, now, so there's different things, right? So there's AI clones, right, which a lot of companies are using, I think, in smart, responsible ways, right, like to be able to provide training and personalized learning and development.
Starting point is 00:17:48 So there's authorized ways that you can essentially, you know, clone yourself. But then there's these unauthorized way, right, which is deepfakes when someone without your permission makes a version of you. So, yeah, I mean, let's maybe talk about the technology side first. And then we can get into maybe some things to look out for, Yuri. but, you know, how has just the availability of this generative AI technology changed deepfakes? Because, yeah, it seems like it's easier than ever before to create something like this. Absolutely.
Starting point is 00:18:18 So if you think about how human beings are communicating with each other, it's really, at least online. It's really three things. It's texting. It's phone conversation or audio-only conversation. and then it's video and audio conversation. So, of course, with texting, it gets a little bit easier. It's getting more complicated with mimicking someone else's writing styles, but it is still manageable to detect the scam.
Starting point is 00:18:50 Now, with voice, things become murky, right? Because one can generate voice synthesizer using like less than a minute of someone's talking as a reference. And then people think that, oh, but that's, that still doesn't sound right, right? You can still understand those little bits and bits. So it's a voice synthesizer. Yes, that is right. But this technology is getting so much better, so aggressively that I'm not sure if that's
Starting point is 00:19:24 going to be right in one year. And just to add to that, people add background noise to mask those. imperfections of the voice synthesizers. So you might receive a call from your CEO. And the phone number was also spoofed you. You're not using the call protection. Okay, you can get a spoof phone number, incoming phone number that is from a random number
Starting point is 00:19:46 that says the name of your CEO. And then someone who talks with a voice very similar to your CEO with a lot of background noise, like a New York street or something. It's a lot of background noise and says, hey, I just sent you something I need you to do blah. How likely you're going to obey. You know, and it might seem, you know, if you're not following, you know, if you're not
Starting point is 00:20:11 following the space, something like this might seem far-fetched, but it's really not, right? Like so, like I said, I've had friends, you know, even, you know, get hit with these types of scams, you know, whether it's just email and, you know, but multiple, on multiple platforms as as well. So maybe you're a kid, can we talk about that, you know, and maybe some some safeguards that people need to take because I guess if you get a scam, it might be easier to detect if it's one platform. But what happens then when it starts hitting us from multiple places and it does seem very sophisticated and maybe coordinated from multiple platforms? So maybe number one, how can business leaders look out for that? And then number two, what should they be doing about
Starting point is 00:20:55 that or common sense steps that they should be taking to protect themselves and their businesses. Right. So the good news is that multi-channel scams are still rare or much less frequent that a single channel scam. So my first advice to just everyone across the board is that as as dark as it may sound don't trust anything that you might feel, might think the recent. or suspicious. Like if there is clicking on the link, sending the money or doing something involved, like just you received a WhatsApp message, pick up a phone, call that person and say, hey, I received that. What do you mean? If you received an I message, text them over Insta, whatever. But hacking two channels at the same time is much less likely in terms of the
Starting point is 00:21:52 impersonate. And so that is a very simple advice that all of us can follow, and that will help, hopefully will eliminate most of the scams. But of course, for businesses, I think the more targeted, sophisticated multi-channel attacks are becoming more frequent. And then the question becomes like, what do you do? So obviously, you have to train people you work with. And I got to say that cybersecurity trainings might be the most boring training. the world. Like we all, that is a necessary evil, but I think there is a massive opportunity to make them much more entertaining, memorable, joyful, and I think we should absolutely do that. So just be a little bit more empathetic with your workforce. No one wants to read a huge manual of how do,
Starting point is 00:22:44 the question is how might we make this truly enjoyable, truly memorable? I think that's one thing. the second thing obviously you have to have a person inside your organization that everyone knows they need to report they can they can write if they see something suspicious so someone has to be physically present there to protect you and I think between those three things to a fay responsible person and of course some training in terms of critical thinking not all of us know about inability of trust like we used to trust everything we see now it's just not the case we're not wired that way. So I think there has to be some training, of course.
Starting point is 00:23:25 You should be safe. You know, you bring up a good point because I think that, you know, over the last, even with social media, you know, over the last 20 or 30 years when it comes to consuming information from the internet, I think we give it just a one-off, you know, does this pass, you know, my own human detection like yes or no. It seems like, you know, maybe that's a good. habit that might become a bad habit, right? Where we just look at something quickly and we're like, yep, this seems
Starting point is 00:23:56 legit. I trust it. It almost seems like we might have to rewire our brain as scams get more sophisticated to really look into like, hey, yeah, this video looks real, this, this voice looks real, this text looks real. But we might have to unlearn some things. So what are maybe some of those key things to look out for? So you already mentioned, you know, single channel scams, hit them up on a different
Starting point is 00:24:19 channel. But maybe what are some maybe telltale signs or, you know, something that businesses should be looking out for that normally, you're like, ah, I normally wouldn't look at this or look into this. So maybe what are some of those, not red flags, but some of those things that might be under the surface that we should be paying closer attention to. Adobe just introduced an entirely new way to create, bringing the power and precision of its creative suite into one conversational experience. Meet Firefly AI assistant, now live in the Adobe Firefly app, the all-in-one creative AI studio. Powered by Adobe's creative agent, Firefly AI assistant lets you start with your vision, just describe what you want, and shape the
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Starting point is 00:25:46 See it today at firefly.adop.com. There are lots of signs of a scam. And just, I think, adjust into the reality that you cannot trust out of the gate to most of the things you see and you hear is a good rule of thumb. And then, of course, how can you be on even on a higher alert, right? So another good sign of scam is sense of urgency. Like if someone is asking you to do it right away, this might be exactly where you're, you should wait and hold off. If someone is applying any psychological pressure, like, hey, you know, I just had a call from CEO. You have to do it now.
Starting point is 00:26:39 Like, don't buy that. Just don't react to that. You have to learn to ignore that because that is more likely to be a sign of a scam. And this, of course, happens when you believe you are. talking to someone you can trust. So calling back, involving anyone else within this organization, double check, and being extra careful is, of course, my large advice. And then scams are being extremely creative, anywhere from jobs interviews,
Starting point is 00:27:12 you know, fake job postings to sophisticated corporate scams. But it's difficult for me to chat about that because they are the variety. is high, but the principles always stay unchanged. Yeah. And, you know, even when you talk there about just the sophistication, I mean, it's getting really good. And I think people need to be aware of it that even if you are a, you know, a smart, intelligent business person, you can't easily be duped, right?
Starting point is 00:27:45 There was something we talked about on the show a couple months ago. I believe it was back in February where a finance worker essentially, got on a Zoom call with what he thought were all his coworkers. It looked like them, talked like them. It was video and they were interfacing, right? And this company, a very sophisticated scam, ended up, you know, essentially stealing $25 million from this company just because of the level of sophistication. So, you know, in instances like that, you're, you know, I know there's no, you know, catch-all, but even just when we talk about the future of scams, because I think, you know, we've talked about, you know, as an example, GBT40 and Google Astra, you know, their project
Starting point is 00:28:24 Astra where AI models can kind of see and react in real time. But you have to think that this type of technology will also exist for the bad guys as well. So, you know, when it comes to the future of scabs, how should we be looking at that? What should we be paying attention to? And how can we actually detect them as they become more and more sophisticated? Absolutely. I fundamentally, believe you have to use a technology. If someone is using AI against you and you are, you know, not using any reduction for a better say, I think you are, you become more vulnerable. That's just the reality of things. So I think using AI back to, which is almost the beauty of AI, it's, it helps you to augment your vision. It just helps you to recognize the risk. It's almost
Starting point is 00:29:19 like coming up with this risk score, right? This communication seems more less risky and here's why. I think that is, that is a very good thing. I also think that, unfortunately, we don't have a really good answer to defakes right now. That's just the reality of things. Someone is forging videos. It's absolutely doable to impersonate someone, someone's voice, someone's video appearance. that's massive, right? That's the impact of misuse or potential misinformation as disinformation is massive. As we believe what we see, I think we just all have to be more, much more critically, become much more critical thinkers.
Starting point is 00:30:07 And just know about that. Know that you cannot trust things that you see online or through digital communication or recorded communication out of the gate as we used to many years ago. Yeah. Yeah. And I like what Monica is saying here, you know, kind of this concept. I think, you know, people come up with like a family password, right, in case they're ever, you know, being targeted, you know.
Starting point is 00:30:29 But maybe, I mean, should businesses be doing something similarly? Like, you know, before something is signed off, like should businesses have like a, like a family password that says like, yes, this is real, you know, this isn't, you know, a scammer? Is that taking it too far, or might we see something like that being commonplace in the future, Yuri? I don't know. I think we might. I think I think organizations are different by their nature and everyone is different. If you are a very small business, you're in one place, but then if you're growing rapidly, but you still don't have a CSO or someone who's responsible for information security in your company, I think you become higher on the radar. for sophisticated targeted scams, but you don't necessarily buttoned up your security,
Starting point is 00:31:20 and that makes even more vulnerable. So I think, you know, if you're an average consumer, just, you know, again, following those basic rules will help you to eliminate most of the nonsense. If you are a larger company or a larger or definitely use some tools, or better invest in the security, invest in someone who can take care of this, or those things get more sophisticated and it's just difficult to manage this part-time. Yeah. Yeah. You know, I'm curious, what not keeps you up at night, but what do you worry about, right? So obviously, you know, you and your company provide solutions, but what is that thing that you still worry about,
Starting point is 00:32:02 specifically when it comes to AI being used in business scams? What kind of keeps you up at night in that regard? I think the video, like I said, I think the deep fakes is something that, we just haven't cracked this, you know, we didn't figure this out. We haven't figured this out yet. It's very difficult to recognize a scam. It's very difficult to understand how to deal with that. Obviously, someone is impersonating someone. They have the exact same appearance, the exact same voice. How do you differentiate what's the ground source of truth? How do you now? not, you know, internet has used to be the most free place in the world, and now there's so much misinformation or garbage information there. It just, it's not something that I'm worried about
Starting point is 00:32:58 from a corporat standpoint or how do, we absolutely will, a lot of extremely smart people are working to solve these problems. But I do tend to think that it got to the point where you can trust what you see. And I don't like that, of course. and I don't like where it's going. Yeah, yeah. Great. Another great question here. So Monica asking, do you see insider cyber attacks at medium and large businesses?
Starting point is 00:33:25 Something I didn't even think about, right? So we're always thinking about, you know, these threats from the outside. But yeah, what about at large enterprise companies? Is that something that comes up? And if so, you know, what steps should we be taking to maybe mitigate that or maybe help prevent that? Well, I think that this is a separate topic from scams, right? So insider threats, I think they've been here forever. I don't have, again, I don't have the hard data on that.
Starting point is 00:33:57 But I think this is something that like the Trojan horses, if you will, they have been happening for decades. I have seen mass targeted scam attacks. So imagine that someone has identified 25 key employees of your company, and someone has sent them almost simultaneously a message from the CEO, and the CEO says to do something immediately. All it takes for one person to buy it out of 25, and you might be compromising someone else's company security. about security, right? So that is something that is happening quite often. But unfortunately, I can comment on the insider threat. I think it's a different beast. Sure, no, that makes sense. So, I mean, we've talked about a lot in today's conversation. So, you know, we went over,
Starting point is 00:34:53 you know, as an example, you know, not paying as much attention to, you know, single channel attacks and maybe verifying them on multi-channels. Kind of the concept now that with AI, people are hacking humans instead of hacking systems and, you know, how easy it can be to replicate someone's writing style and how people are using, you know, large language models to do that and to, you know, launch more and more kind of cyber attacks. But, you know, as we wrap up, maybe one is the one important, the one most important piece of tactical advice that you have for business leaders when it comes to understanding AI's role in scam detection and prevention.
Starting point is 00:35:30 Just imagine that it is impossible to recognize if the communication is a scam. It is so good that it's no matter how a critical thinker you are, it's just not feasible for you to know, to differentiate what's real from what's not real. So how can you protect yourself in such an environment? And I think, again, going back to 2FA, not making hasty, immediate decisions, calling back, using second communication channel is what actually will help you to verify that you are communicating with someone you can, in fact, trust. I think that trust is something that everyone online will have to work a little bit more to gain. and we just have to stay cautious about that.
Starting point is 00:36:29 I love that. I love that. So much good advice for business leaders, especially with this new sweeping. I mean, so many AI scams out there, very sophisticated. But some great advice here today on the show. So, Yuri, thank you so much for joining the Everyday AI show. We really appreciate your time.
Starting point is 00:36:53 Thank you for having me. All right. Hey, as a reminder, everyone, there's a lot more. If this was helpful, please let us know, you know, repost this tag tags, you know, someone in your organization who needs to hear this, but also go to your everyday AI.com. We're going to be sharing a lot more about what Yuri talked about in today's episode, a lot of links to some of the stories that we talked about and as well as Oras, so you can check out a little bit more about what they do.
Starting point is 00:37:17 So thank you for joining us. And we hope to see you back tomorrow and every day for more everyday AI. Thanks y'all. Meet Firefly AI Assistant. Now live in Adobe Firefly, the Allman One Creative AI Studio. Just describe what you want to create in your own words, and the assistant handles the rest, orchestrating multi-step workflows across Adobe Creative Cloud apps, including Photoshop, Premiere Express, and more in one conversational interface.
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