Everyday AI Podcast – An AI and ChatGPT Podcast - EP 471: Inside Multi-Agent AI - Rethinking Enterprise Decisions
Episode Date: February 27, 2025What happens when.... AI agents are everywhere? To learn, we tapped into the insights from one of the leading voices in AI, Babak Hodjat, who's resume includes helping create the tech behind the ...original AI agents like Siri. So, how do enterprises prepare for a multi-agent environment? Tune in and find out. Newsletter: Sign up for our free daily newsletterMore on this Episode: Episode PageJoin the discussion: Ask Jordan and Babak questions on AI agentsUpcoming Episodes: Check out the upcoming Everyday AI Livestream lineupWebsite: YourEverydayAI.comEmail The Show: info@youreverydayai.comConnect with Jordan on LinkedInTopics Covered in This Episode:1. Understanding Agents and Large Language Models2. Implementing Multi-Agent Systems3. Hallucinations and Errors in AI Systems4. Usage and Organization within Multi-Agent EnvironmentsTimestamps:00:00 "Rethinking Enterprise with Multi-AI Agents"05:33 AI Agents Buzz at Davos07:57 Code Execution via Agent Tools10:03 Emerging Trend: Multi-Agent AI Integration14:40 Responsible Multi-Agent System Design19:35 Multi-Agent System Alignment Challenges21:19 Resilient AI Through Redundancy26:26 Generative AI Business Strategies27:45 Rethinking Human-Device Interaction31:16 Multi-Agent Enterprise IntegrationKeywords:Everyday AI, podcast, generative AI, agents, large language models, enterprise companies, multi agent environments, decision making process, Cognizant, Neuro AI, startup culture, agentic AI environments, technology services, AI first company, natural language processing, decision systems, agentification, POC (proof of concept), modular software, agent alignment, AI ethics, human in the loop, multi agent systems, organizational decision making, enterprise productivity, knowledge worker, conversational systems, AI strategy, AI safety, organizational agility.Send Everyday AI and Jordan a text message. (We can't reply back unless you leave contact info) Start Here ▶️Not sure where to start when it comes to AI? Start with our Start Here Series. You can listen to the first drop -- Episode 691 -- or get free access to our Inner Cricle community and all episodes: StartHereSeries.com Also, here's a link to the entire series on a Spotify playlist.
Transcript
Discussion (0)
This is the Everyday AI Show, the everyday podcast where we simplify AI and bring its power to your fingertips.
Listen daily for practical advice to boost your career, business, and everyday life.
Meet Firefly AI Assistant, now live in Adobe Firefly, the all-in-one creative AI studio.
Just describe what you want to create and the assistant handles the rest,
orchestrating multi-step workflows across Photoshop, Premiere Express, and more in one conversational interface.
You direct the outcome.
The assistant accelerates execution.
It's no secret that agents are already the buzzword of the generative AI world in 2025.
But what if we zoom out and even just think of agency, decision-making process?
What does that mean?
Should we be handing over as large enterprise companies?
Should we be handing over that agency to AIs, to large.
language models. And not only that, what happens when you do that and you get some success and you want to scale and you want to be working in multi-agent environments? Because whether you've realized it or not at your company, that time is today. So today on everyday AI, I'm excited to have a guest with a great wealth of experience in this area who's going to be helped walking us through and inside that multi-agent AI in rethinking enterprise decisions. So,
Welcome to Everyday AI.
If you're new here, my name is Jordan Wilson.
I'm the host, and we do this every single day.
It's a daily live stream podcast and free daily newsletter,
helping us all learn and leverage generative AI to grow our companies and our careers.
If that sounds what you're doing and what you're trying to do, this is your new home.
Your other home, that's our website, Your EverydayAI.com.
So there you can go sign up for our free daily newsletter.
We will be recapping today's conversation, as well as keep.
keeping you up to date with literally everything that you need to know to be the smartest person
in your company at AI.
And we have hundreds of episodes with some of the brightest minds literally in the world on
AI.
And today's conversation is no different.
All right.
So enough of my chit chat if you're here to, you know, normally we go over the AI news.
This is technically pre-recorded, debuting it live.
So if you want that AI news, it's going to be in the newsletters.
So make sure you just go check it out there.
All right.
Enough chit chat from me.
I'm excited to bring on our guest for today.
So please help me welcome Babak, the CTO of AI at Cognizant.
Babak, thank you so much for joining the Everyday AI show.
A pleasure.
I would love to be here.
Thank you for having me.
This is going to be a good one.
So before we get into your background in AI, which is extremely impressive,
can you walk us through?
I'm sure most people are aware of Cognizant,
but for those that aren't, can you just tell us a little bit about what you all do
and what your role as CTO of AI entails?
Yeah, Cognizant is one of the world's foremost technology services companies.
We're based in the U.S., but we're everywhere around the world.
We're more than 360,000 employees.
And we are an AI-first company and pioneering in the fields of AI and multi-agent systems
and working with clients in all sorts of different verticals.
And yeah, you know, I joined about six, seven years ago.
It's a very large company, but it has a culture of a startup guy myself.
So that's part of the reason I've stuck around here.
It's really cool to be working here.
Yeah.
And speaking of, you know, agetic AI environments, you know, can you tell us a little bit about
cognizant neuro?
It's been what, like a year and a half now?
How is that going so far?
What does it entail, you know, for those that aren't aware?
Yeah, it's going really, really well.
We launched neuro AI, as you said, about a couple of years ago.
And it's because we recognize the fact that people are moving from, you know,
give me the insights and I know how to make the decision to, you know what, give me some
recommendations.
Like, it's not just the insights.
It give me recommendations because making decisions in the presence of a lot of data and in a
multi-objective way is very, very difficult.
And so that was the premise for creating neuro AI.
and, you know, it was, it's a very technical platform,
and, you know, not too many people know how to build decisioning systems,
so it had a whole certification program and so forth.
We would quote about 10 to 12 weeks to create a POC.
What happened last year was that we started agentifying the platform.
So agentification, you can think of it as, you know,
taking the modules in your software and replacing them with agents that talk to each other.
And believe it or not, that POC period of 10 to 12 weeks is now down to 10 to 15 minutes.
Wow.
So it's simply amazing and just talks to the power of agentification.
And then we've, of course, now started looking at how you could expand that beyond just software
and whether, you know, an organization itself could be multi-agent-based.
So before we get into the details, which I want to, this is something.
I'm personally giddy to talk about, but let's hit rewind. Like, what the heck is an agent,
right? I think it's a word now everyone throws around. I feel it's like when two or three years
ago, public companies just, you know, said the word AI as many times they could in their earnings
call, but now everyone's just saying agents everywhere. Like, what the heck is an agent? And what's
the difference between, you know, a traditional, like large language model and an agent?
That's a great question. You know, we were some of us AI folks were at a round-takes.
at Davos a couple of weeks ago in Switzerland.
And we were talking about how last year at Davos,
you would walk down the promenade and everybody was talking about Gen.
AI, and we figured, you know what, these CEOs are going to go home and say,
you know, I want Gen.
By the way, what is Gen.
And now it's the same for agents.
Like, you walk down the promenade and everybody's talking about their agents.
And the CEOs are probably now back home asking their technical folks,
you know what? I really need this agent thing. What is it?
So great question.
So agents have a question.
have been around. I worked on multi-agent systems in the 90s. And the fact is that if you take an
AI system and give it some tools and some level of autonomy in deciding when and how to use
its tools, we can then call it an agent. It looks at its environment, at the task at hand, at its
job description, and then decides how to use its tools to fulfill whatever responsibility
your task it has been given.
The reason for this resurgence today in popularity is because by using a large language model
as the brain of an agent that allows it to reason, using the reasoning of these large language
models, and also it understands language.
So you can just simply express to it what its responsibilities are, what the scope is, what
you expect it to do.
So intent-driven.
And then it can decide, and more often than not,
it makes good choices as to how to use its tools.
So the modern-day agent has a pretty powerful brain
in a large language model.
When you think of the large language model,
that's just a model.
You give it some inputs and it produces some outputs.
It doesn't really do stuff.
It's pretty general purpose, usually,
but it doesn't really do stuff.
The moment you recast it as an agent,
you write some code outside of that model that allows the system to decide.
So it actually enacts the decisions that the large language model is asking it to do.
You know, one example I use is we all know large language models are pretty good at writing code.
We have all these get like co-pilots and so forth.
So if you ask a model to write some code, it will write some code.
And, you know, if it's not too complex, you can take that code and run it and work fine.
If you have an agent and you've consciously decided that that agent will have as its tool set,
this ability to run code in a container and see the result of that code,
then the same task of writing the code suddenly becomes much more tractable
because the LLM can say, hey, I want this piece of code that I wrote to be run,
and then the external code within the agent runs it, shows it the result,
maybe there's a runtime error or something,
and it can correct that and iterate on it
before it comes back to you and says,
here's the piece of code that you were looking for.
And by the way, I actually ran it.
Here's a sample.
Right.
So right there, you can see same large language model,
but one of them is more powerful because it has agency.
It can actually use tools.
So Babak, you said that you've been working on multi-agent environments since the 90s.
So I guess why now?
Why is this, you know, at the all-time high?
Is it just because the advancements in large language models?
But why today and in the very near future is the multi-agent environment going to be a huge driver in the enterprise?
It's just happening organically.
And that's because, you know, the whole structure, the underlying requirements are all there.
It's just all come together.
When you look at the late 90s, when we started working,
on agents and multi-agent systems, we had a lot of missing pieces.
Like we didn't have the processing capacity.
The world wasn't like a bunch of API and microservices like it is today.
And, you know, you didn't have the luxury of a model that could understand your natural
language.
So an agent was much, much weaker and more in the lab than what we have today.
But why today?
So when people started looking at large language models, immediately they're like, oh, we can do co-pilots.
We can have these large language models help us edit stuff or do stuff for us.
The moment you start thinking about doing things, in other words, allowing whatever the large language models suggest to actually be actuated in the world, you have an agent.
And so over the past year and a half, two years, organizations have started to build agents already without even calling
them agents, there are these one-off large language models that do certain stuff for us.
You know, one of them is extracting data out of unstructured documents. The other one is,
I don't know, editing something or filling out a form for you. The reason why I'm saying it's
organic is because it's very natural for you to want to have these agents to talk to each other,
because why would you now have a roll of deck of agents that you've implemented in your
organization have to know which one to go to talk to.
Like, why don't they talk to each other to figure out which one of them or more than one
is responsible for handling some, you know, input that you give them some, some inquiry,
some command?
So it's kind of happening organically right now.
And we're starting to see companies, you know, demand multi-agency for their operations.
And I think sometimes people think that they,
this is a highly technical endeavor.
And in many cases, it is, right?
But for listeners of this podcast, I did this recently, right?
I did it live here on the show.
I had chat GPT's operator, go out and use Gemini and then send an email, right?
I had to do some tasks that I would normally do.
And so, you know, a very simple but multi-agent environment.
So, you know, as we talk about doing this at scale and at the enterprise level,
what are both the promise of the multi-agent environment and then what are some of the challenges or the things that, you know, business leaders really need to consider?
Yeah, the promise is breaking the silos, making things much smoother and operationally more productive and efficient.
Because, you know, regardless of the entry point, you have a whole organization of agents, each responsible for some task within, you know,
your organization that can listen in on your requests and given whatever authorization you have and so forth,
they can come together and do something complex that would otherwise have taken you a long time,
lots of forms filled, picking up the phone and trying to find people.
I'll give you an example, like at Cognizant right now, we're agentifying our intranet,
which is a collection of many, many apps.
You know, we're so large that our HR department has its own IT department, you know, our finance department, right?
And each one of them has come up with their own agents.
So we're actually incrementally plugging these agents together and creating this multi-agent intranet.
Now, there are certain things you can do here that you can do very easily.
I can go in and say, hey, my laptop has an issue or I need co-pilot for this or that, you know, can you provision me?
And very quickly, it finds the agent that's responsible for.
that co-pilot provisioning, it checks your authorization and gives you a form and pre-fills it and you can click.
Okay, great, that's easy.
But what if I had like a life change event?
Just recently, my son turned 26, right?
And I didn't know what to do, where to go in the system for that.
So all I had to do is type in, my son just turned 26.
Just imagine typing that into a search engine on your intranet.
I mean, you're not going to get anything useful.
But the system kind of looked around and it's like, okay, your payroll is going to change.
benefits are going to change. And, hey, by the way, congratulations. If you want to take some time off
to celebrate your son's 26th birthday, I can provision that, like, I can take that time off for you as well.
Things that, you know, off the top of your head, you're thinking, wow, you know, yeah,
some of these are, some of these are very useful for me, and they're coming from disparate sources
from different departments. So that's the promise. That's the amazing promise. The peril, though,
is you don't want to leave this to happen organically.
I mean, it is right now,
but you really want to have control over this.
Remember, with agents comes this deferral of autonomy.
So you're actually asking a large language model-based system
to take some decisions autonomously on your behalf.
So you want to make sure this is done responsibly, safely,
and in a manner where if stuff,
breaks, you can actually fall back to a rule-based mechanism.
So while it's not very difficult to connect agents to each other, it is rather dangerous
because very quickly you lose control over what's happening in your organization.
And so exerting that control, making sure it's designed.
One last thing I want to say here is with agents and multi-agency, we're moving back into
an engineer discipline.
With large language models,
we kept thinking,
okay, this is one model
that does everything.
So I just express my intent
and it'll do something for me.
The moment you break into smaller agents
and for each agent,
you give it some microservices,
some API, some data to be responsible for,
you have to consciously decide,
you know, what is the subset of tasks
I'm going to give to this agent
and where am I going to defer to it
to do something autonomously,
and where am I, do I want to be part of that process?
I want it to ask me.
So that kind of engineering, that kind of design means, you know, thinking means for us to know
what the process is.
It's kind of a holistic perspective and safety and responsibility is super, super important.
So speaking of that safety and responsibility, so, you know, you said in the instance where
if something fails, you need to be able to fall back to something more rule-based, right?
And I keep thinking of, you know, quote unquote, early in the days of large language models, right?
Like this is decades ago.
But, you know, at least, you know, after the chat GPT moment when everyone's talking about it,
there was so much of an emphasis placed on hallucinations, right?
Now, I don't know, maybe I talk about AI too much.
It doesn't seem to me as if there's that much attention being paid to what happens now
in that multi-agent environment, right?
because everyone was worried about hallucinations, but I don't know.
Is it the acceleration is too fast?
Is the opportunity too great that maybe people aren't worried the same way about like agent alignment
that they were initially about, you know, hallucinations from a single large language model?
Well, they should be.
The hallucinations have not gone away.
You know, with progress in building these large language models, we can reduce them.
We can never guarantee that we are eliminating them.
So one of the things we're doing is we're basically giving away consistency in our engineered systems in favor of getting robustness.
So it's consistency versus robustness.
And we gain a lot by getting that robustness and the autonomy that we get from these systems.
But we have to be very mindful of the fact that you might actually ask the same query from even an agentic system.
and get different answers, like nine times out of 10,
it'll work the same 10th time it might be different.
There's a reason why there's a regenerate button
on chat, GBT, and Claude and everywhere else.
That's exactly because of that.
Now, remember though that if what you're doing
is like what OpenAI is doing with operator,
like one LLM that does everything,
then you're much more subject to confabulation
or what's commonly known as hallucinations
and the inconsistency.
Whereas if the same task is broken into smaller tasks,
like I've got one agent that's helping me, you know, look at hotels,
another one that's helping me look for, you know, various different destinations,
another one that's looking at pricing.
Now I've actually reduced the scope of each one of these agents.
And by reducing the scope and being more explicit about what I expect the LLM to do,
on reducing the inconsistency and hallucinations as well.
So multi-agency actually helps us reduce that.
Again, we're not eliminating, eliminating, but we are reducing.
But there are other techniques as well.
Actually, our lab just came out with a technique.
We had a paper at Nuret just recently where we can actually measure uncertainty
in the output of a large language model.
This is a huge breakthrough.
Right?
And so you can actually ask this system to give you like 10 responses and tell you what its confidence is for the same input on those 10 and pick the one that has the highest confidence.
That significantly reduces the inconsistency and hallucinations, but it still doesn't eliminate it.
There's no guarantees.
So one thing that, you know, I'm always thinking about and I've talked about it with a couple of,
with guests before on this show is, you know, let's say an agent, a single agent is one degree off
target, right? If that goes for a while unchecked, that one degree is very far off the destination.
But generally, in one human, one agent scenario, the human is hopefully paying attention and doing
their good human in the loop job, right? And making sure that that 1% goes as close to zero as possible.
What about the compounding factor, though, when you have a multi-eating factor. You have a multi-a-
agent environment, right? I almost think of it as, you know, the someone in an air traffic controller and
there's all these planes flying at once. They can't possibly give enough attention to all of them.
So how is that going to work? And how should, you know, the CTO, CEOs, CEOs be addressing this
issue of kind of this alignment or this compounding, you know, if an agent is one percent off and
they're working in a, you know, a swarm of agents, right? So how do you see that playing out? And what
should business leaders be doing?
Yeah.
You know, the way we deal with that with humans,
I mean, humans are these black box intelligence systems that do,
I mean, we don't call it hallucination,
but they are inconsistent.
Sometimes they're erratic.
They do things that we didn't expect.
And so how do we deal with them in human organizations?
Redundancy.
Like you actually have more than one person checking each other's work,
double checking, triple checking.
And so that whole,
error compounding that you're talking about,
that actually helps reduce it
because you have multiple agents checking each other's work.
So we can do that.
You know when large language models came out,
some folks, even within the AI community,
we're like, oh, there's this compounding issue
because it outputs one token at a time
and there's no way that it's going to remain consensus after a while.
That's a fallacy, though.
Remember that as it's moving its window forward,
it might have actually come up with one token
that's kind of off. But then when it actually looks at that token along with all the other tokens
and gives you the next output, it can correct for that. And so that's something that they didn't
think about. The same kind of goes with multi-agent systems. If you want your system to be safer,
beyond the fact that, as I said, you can add rule-based fallback and you can have human in the loop,
all those things are granted and great. But you can also build redundancy into the system. That
does make it cost more and it might slow things down. But there are certain processes where,
yeah, you would willingly pay for that extra cost to make the system, you know, more resilient that way.
So another thing that I think is worth talking about in these multi-agent environments,
I don't know. I feel in, you know, maybe 2023, maybe 2024 even, you had teams, right?
Small teams were, you know, working with their group of 10, 20, 50, and trying to find the one, you know, AI solution or the one large language model that could really help propel them, you know, so team of a lot working with one.
Are we now going to be flipping that on its head?
Now is it going to be, you know, one person working with 50 agents or is it still going to be, you know, groups of individuals working with groups of agents?
How might that work out?
Yeah, it's hard to say, and I think it depends on the use cases.
I do think that we would all benefit by getting into the habit of creating and using our own little team of agents that would do stuff for us.
Let me give you a quick example.
We have this thing we do at our lab called the FedEx Day.
It's like a 24-hour FedEx we deliver, basically, like a hackathon.
on. And I was thinking, look, I get a lot of email that comes in and I play the router. The email
comes in and I'm thinking, you know what, let me send this to my product manager, send me, send this
to my head of research, you know, let me get their opinion and stuff like that. Can I automate
that? So what I did was I actually replicated our lab, like the hierarchy of our lab in agents,
right? And then I had, as the email comes in, I would get the email to the top agent, the top agent would
check for spam, would check for urgency, and then it would actually distill the email and send it
down to the hierarchy. And it was as if my team is looking at the email. And they would come back,
sometimes even giving me like the text of the email response that they thought I would be sending
back. So even at a personal level at work, I think that one to many, as I described right now,
will make sense for a lot of stuff that we do right now so that it frees a,
up to do the real work.
But having said this, there are processes where we will have to have, you know, the human
in the loop on an agent per agent basis.
Like the agent cannot make the decision.
It can give recommendations, but it can't actually move ahead with the process without actually
making sure that the human is taking a look at that.
If anything, because we need a responsible party in this process.
we need someone that takes responsibility for the action, even if we believe that the AI would
take a better decision than the human. Right now, society is really not ready to defer
completely to machines for many types of decisions.
Yeah. And speaking of decision making and machines, I'd kick myself if I didn't ask you this
and for our audience that isn't aware, so you were the co-inventor.
of a technology that essentially led to series development, right?
Right, yeah, the natural language technology behind Siri.
Yeah, so you know, so you have many decades of experience, right?
I look at this transition that we've kind of been going through over the last couple of months,
right, or at least in popular technology terms, right?
But how we've kind of gone for this robotic process, automation, the RPA to the QA,
you know, computer using agents, but I don't know, to me, it still seems almost like archaic, right?
Like it still feels to me almost like RPA where it's like, oh, I'm having to click this,
quote unquote, record this, even if I'm recording something, you know, through a large language
model. Is it going to get to the point where we're just like this, using our voice, right?
Natural language processing to, you know, a multi-agent kind of workforce.
Is that where we're going?
and if so, how long or what needs to be accomplished before I'm just talking to a group of agents
that are helping me accomplish my day-to-day tasks.
Adobe just introduced an entirely new way to create, bringing the power and precision of its
creative suite into one conversational experience.
Meet Firefly AI Assistant, now live in the Adobe Firefly app, the All In One Creative
AI Studio.
Powered by Adobe's Creative Agent, Firefly AI Assistant lets you start with your vision, just describe
what you want and shape the outcome as it takes form with the assistant.
The assistant orchestrates multi-step workflows, drawing on 60-plus pro-grade tools across
Adobe Creative Cloud apps, including Photoshop, Illustrator, Premiere, Lightroom Express, and
more to help bring your ideas to life.
You can also get started with creative skills, a growing library of pre-built workflows for
common creative tasks, like batch editing photos, creating mood boards, portrait retouching, and
creating social variations.
Every step the assistant takes is visible so you can refine, redirect, or take over at any time.
You stay in the driver's seat as the creative director.
Adobe Firefly AI assistant now in public beta.
See it today at firefly.adobie.com.
That's a really good question.
I don't know what that mode of interaction is going to be, and it might actually be different
depending on the use case.
I think, I mean, having been involved with these, you know,
conversational systems for many years.
One of the things I found is that while we seem to be okay talking to our car or talking to our dogs,
we don't quite find it natural to talk to our, like, I don't know, a cylinder in the corner of the house.
So anthropomorphizing seems to be okay as long as that being is like moving around and has eyes and, you know,
just subliminally we consider it an animate, you know, intelligent being.
So and there are many work situations where, you know, I don't know if it really makes sense for us
to build that kind of humanoid sort of companion just to make the interface more natural
for us to just talk to it as if we're talking to someone else.
It might be, and there is a line of thought that says we might want to consider,
that are not doing that.
And actually always, there was actually something
yesterday I was reading about how we should regulate
so that robots don't speak like humans.
They actually speak mechanically like old science fiction movies,
just so we know that we're not talking to a human.
And so there is this line of thought that says,
yes, use the intelligence in the box,
but there may be interfaces that, yeah,
have text in them and you can express intent,
but there might be, you know, in the old days when we were in the pre-Syri days,
you know, in our, you know, youthful exuberance to bring intelligence to the world,
you know, we had the system that could work the TV set on the DVD and the lights and stuff.
But it felt so silly to say, like, turn the lights on and volume up, volume up, volume up, volume up.
And that's just stupid, like, just turn them up, you know.
So there are certain things in the interface that, you know, we've come a long way since just, you know, simple text-based interfaces.
So, you know, you mentioned two great use cases or examples of kind of a multi-agent environment.
So, you know, kind of the intranet example and, you know, HR agents kind of helping you, you know, handle a query and then the email example that you just gave.
what do you think, whether it's internally or things with clients or things that you've seen,
what do you think are going to be some of the first or best use cases that kind of go quote
unquote mainstream in the enterprise world of this multi-agent system?
Yeah, I mean, there are some obvious ones which have to do with the entry point,
maybe a consumer talking to a business and a B2C setting, like a, you know,
support line and so forth.
These are very obvious cases where we've been working on this forever and these agentic systems
can even make them more pleasant and more productive.
There are internal use cases where an employee needs to get access to something in the organization.
The organization is huge with many moving parts.
You can't simply know everything about what everybody is responsible for and doing.
And so that's the intranet example.
There are other processes.
there are cases where, you know,
you basically look at the existing organization
and the nodes, you know, the organizational chart literally.
And you go, okay, here I have various different responsible nodes
that are human-driven.
How can I augment them and then connect them,
just like they're connected in the world right now,
and then give access to every single node in this organization?
to be able to use their sort of buddy agent as the entry point into the entirety of the enterprise.
So I think we will see a lot of that coming in, but I think the first set of use cases are going to be the more natural use cases that grow out of areas that we've been exploring already.
And, you know, we will we'll see a lot of productivity out of that just by creating these connected agents together.
Let me just say that we are sitting on a bed of microservices and API already.
So the tools are there.
The organization and the processes are there to be discovered, but they can be agentified.
And then you have, so in all of these cases, we're talking about fully aligned a multi-agent system.
So it's your organization, so all the agents better be working together and be friends.
But if I have an agent network that on my behalf a consumer or a B2B or something is supposed to go talk to another business, that's where, you know, that alignment kind of breaks down.
And so we will move into a case where agents are actually agents, like they're representing us or our organization and communicating with other agents representing other people and other organizations.
And just recently I did an article on this.
I actually created this multi-agent system similar to operator, but multi-agentic, that helps
with decision-making.
And I connected it to agent networks for some travel sites.
And it was amazing just to read the inter-Asian communications, because it's all English.
You can read what the agents are saying to each other.
And so it would come back and say, hey, you know what, I got this deal from Airbnb that's
beating what you're giving me for, you know, a weekend stay in San Francisco, you know,
can you do better? So this is like my agent's talking to the, I don't know, Expedia agent and
trying to come up with a better deal for me. Yeah. So that's, that kind of gives you a sense of
where this thing might be going. Yeah, it's like, I'll have my agent go contact your agent.
My agent is going to call you. Yeah. And I mean, like, I was actually having this very similar
conversation with someone the other day about like human in the loop. And I'm like, I think
it's going to turn into like agent in the loop where you have, you know, certain agents that are kind of like
your direct report, right, or their direct towards you. And those agents are talking to other agents and
you're just checking in with one. So that's not a crazy idea then, right? No, I don't think so. I think, like,
it's only crazy in that we're not used to it just yet. But I think we will get to a point where we're,
you know, this is a knowledge worker in a box. Like, how cool is that? You can set it out to do whatever
you want it to do.
So yeah, I think we will be, and you can program it using your own language.
Like the barrier to entry is very, very low.
So we should all be thinking, you know, what kind of agent would I love to have right now
for what I'm doing in my work and my daily, I don't know, my hobby, my entertainment.
Let me go build one or a few agents to do that for me.
Like, why not?
I think that will come.
Maybe it's generational.
Maybe it'll take a while.
Maybe the alarms need to be a little bit more powerful.
but you're welcome.
Yeah, all right.
So we've covered a lot in today's conversation,
but maybe here as we wrap up,
what is your one most important takeaway
that you think business leaders need to know
when it comes to the future of enterprise work
in this multi-agentic AI system?
Yeah, I think we want to liberate our employees
to really spend time thinking about
how they want to use their tools
versus actually filling out forms and that whole grind of figuring out who to talk to and what to do.
So I think this actually will make organizations much more agile and much more fun, quite frankly,
to work in organizations like that.
So if you have that as your vision of where you want to take things,
I think you need to start thinking of agents,
just for developer productivity or for your call center, you really need to think about it at an
enterprise level and strategically. So good. Bebeck. Thank you so much for joining the Everyday
AI show. This is an instant. This is one of those instant replay. So if you're listening to this
now, you got a bookmark. Come back and listen to this again in three to six months. I guarantee you it is
still going to be a gem. So thank you so much for taking time out of your day to join the Everyday
AI show. We really appreciate it. My pleasure. Thank you.
you for having me. All right. A lot that we covered there in a little time. So don't worry,
maybe you were at the gym or on a walk and you miss something that we covered there. Don't worry,
we're going to be recapping it in our newsletter as well as a whole lot more. So if you haven't
already, go to your everyday AI.com. Sign up. We're going to be recapping today's episode. I can't
wait to re-listen to it. I hope you find a ton of value. So thank you for tuning in. Hope to see you back
tomorrow and every day for more everyday AI. Thanks y'all. Meet Firefly AI assistant. Now live in
Adobe Firefly, the Allman One Creative AI Studio. Just describe what you want to create in your own
words and the assistant handles the rest, orchestrating multi-step workflows across Adobe
Creative Cloud apps, including Photoshop, Premiere Express, and more in one conversational interface.
You direct the outcome while the assistant accelerates execution. Stand control with the ability
to step in and refine at any time. See it today at firefly.adobie.com.
And that's a wrap for today's edition of Everyday AI. Thanks for joining us.
If you enjoyed this episode, please subscribe and leave us a rating. It helps keep us going.
For a little more AI magic, visit Your EverydayAI.com and sign up to our daily newsletter so you don't get left behind.
Go break some barriers and we'll see you next time.
