Everyday AI Podcast – An AI and ChatGPT Podcast - Purpose-Built Enterprise AI Agents: What Actually Works
Episode Date: January 8, 2026Why wasn't 2025 the year of the agents? 🙅Cuz enterprise companies were trying to copy-and-paste human roles with general purpose agents that weren't ready. But you know what won the agen...tic race? Narrow, purpose-built agents. You know.... those built off large swaths of data to do one very specific thing well. As a VP of Engineering at LinkedIn, Prashanthi Padmanabhan knows a thing or three about building agents with purpose. And she joins Everyday AI to spill the enterprise AI agent secrets. Purpose-Built Enterprise AI Agents: What Actually Works -- An Everyday AI Chat with Jordan Wilson and Prashanthi PadmanabhanNewsletter: Sign up for our free daily newsletterMore on this Episode: Episode PageJoin the discussion on LinkedIn: Thoughts on this? Join the convo on LinkedIn and connect with other AI leaders.Upcoming Episodes: Check out the upcoming Everyday AI Livestream lineupWebsite: YourEverydayAI.comEmail The Show: info@youreverydayai.comConnect with Jordan on LinkedInTopics Covered in This Episode:Purpose-Built Enterprise AI Agents OverviewGeneral vs. Narrow AI Agent Use CasesAI Agent Integration in LinkedIn RecruiterCollaborative Human-in-the-Loop Agent DesignAI Agent Workflow Reverse EngineeringBuilding Trust in Agentic AI ImplementationIterative Development with Customer FeedbackMeasuring AI Agent Impact and EfficiencyDomain-Specific, Context-Driven AI AgentsScalability Challenges for Enterprise AI AgentsTimestamps:00:00 "AI Agents: Hype Vs. Reality"05:21 "Optimizing Recruitment with AI Agents"09:20 "Building Effective Recruiting Tools"13:00 "Scoping Purposeful AI Solutions"14:46 "Unlocking Talent with AI"18:38 "Boost Business with AI Expertise"20:27 "Purpose-Built Recruitment Intelligence"25:56 "Boosting InMail Acceptance Efficiency"28:52 "Building Effective Enterprise Agents"29:51 "Building Trust Through User Experience"Keywords:AI agents, enterprise AI agents, purpose-built agents, narrow AI agents, general AI agents, AI assistant, recruiting AI agent, LinkedIn hiring assistant, LLMs, agentic technology, human-in-the-loop, recruiter automation, workflow automation, enterprise workflows, candidate sourcing, resume parsing, talent matching, AI-powered recruiting, hiring manager, conversaSend Everyday AI and Jordan a text message. (We can't reply back unless you leave contact info) Start Here ▶️Not sure where to start when it comes to AI? Start with our Start Here Series. You can listen to the first drop -- Episode 691 -- or get free access to our Inner Cricle community and all episodes: StartHereSeries.com Also, here's a link to the entire series on a Spotify playlist.
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If we were to believe the hype 2025 was supposed to be the year of the AI agents.
And sure, it was.
I mean, now you have fairly powerful and robust, both AI agents and agentic models that even non-technical people can go and deploy.
But when it comes to the enterprise, there's not necessarily one general.
use agent that can go out and accomplish meaningful work out of the box. It's a little messier than that.
And I think one of the reasons, and it's something I've been talking about for multiple years on
this show, is when people think of AI agents, I think they think of that one general agent
that can go out and do anything. Hey, agent, go do my work for today. Or, hey, agent, go do this entire
project. And that's not necessarily the way that agents, at least today in early 2026, are built.
I think the most purposeful ones are ones that are built around purpose, right, on a narrow
use case with very defined and measurable set of goals.
So that's exactly what we're going to be talking and tackling on today's edition of
Everyday AI on purpose-built enterprise AI agents and what actually works and learning from
someone that's been building them for a while at a high level.
All right, I'm excited for today's conversation.
I hope you are too.
Welcome and what's going on.
Welcome to Everyday AI.
My name's Jordan Wilson.
If you're new here, this is your daily live stream podcast and free daily newsletter,
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It starts here with the unedededcripted live stream podcast.
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everyday AI.com.
We're going to be highlighting the keys, the key insights from today's conversation.
as well as all of the other AI news that you need to stay ahead, right?
It's hard.
We do all the heavy lifting for you.
So make sure you go do that.
All right, enough chit-chat from me.
I'm excited for today's conversation because we can't talk enough about AI agents.
And how is it going to change in 2026?
So I'm excited.
Live stream audience, if you could, please help me welcome to the show.
Prashanti, Padman Banan, the VP of Engineering at LinkedIn.
Prashanti, thank you so much for joining the Everyday AI show.
Thank you, Jordan.
This is like the best way to start my day.
So super excited to be here.
And I would say that we are in an age where all of us are learning and building and
scaling at the same time.
So I learn every day through podcasts, through newsletters, through blog posts and whatnot.
So happy to sort of like do a little bit of like giving back from my end and coming
and, you know, having this casual chat with you.
So excited.
Let's go.
Yeah.
So let's get into it.
before we dive too deeply into this, this concept of, you know, narrow versus general agents,
can you first maybe explain for our audience a little bit about what you do at LinkedIn, right?
Everyone knows LinkedIn, but they might be thinking, wait, agents at LinkedIn.
So describe a little bit your background and then maybe we'll talk about a use case for agents
that you guys recently unveiled.
Awesome.
So, yeah, so I work at LinkedIn.
I've been with LinkedIn for about seven plus years now.
And so I lead the engineering team for the enterprise portfolio of products under the LinkedIn Talent Solutions business.
What this really means is like we have a variety of products that are custom built for talent,
hiring and career development and learning purposes.
And for example, the LinkedIn recruiter product is like a very, very well-known recruiting product that's been in the industry for a very long time
and trusted and used by thousands and thousands of customers.
So now when you think about it, well, we had a great product that's working so well for our recruiting enterprise customers.
So why did we get on this journey of building an agentic product for two reasons, right?
One, well, we all saw the AI revolution unfold in front of us and agents becoming like a front and center actor in that play.
And when you really think about agents and use cases, what do you really want to think about is like, hey, is there a set of workflows and,
and processes that today customers do to achieve a goal, right?
If you really think about recruiters, what is their primary job?
Their primary job is to make sure that they are able to find the best talent for any given role that they are set out to actually fill.
And what happens behind the scenes for a workflow like that?
You have to first make sure that you're coming up with this really well-structured way of defining what this role needs.
what kind of talent would actually fit the road.
And then from there, you're going and scouting like thousands and thousands of resumes,
like from LinkedIn, from ATSs, from multiple places,
and trying to find like this golden match.
Here is a role.
This is what this role needs.
You've had a lot of back and forth conversations with the hiring manager to come up with this perfect definition of a role.
And then you have like these millions of candidates probably, right, on the platform, off the platform.
and your job is to find this perfect match and make your hiring manager really happy with that.
So that's the job.
But if you really think about the job, everything from defining the role, sourcing, finding the chart list of candidates,
outreaching to those candidates, getting them interested, adding them to the pipeline,
sending that back to the hiring manager.
There's like so many parts of this job that can be done by an agent in a really, really efficient way.
Because what our agents really good at?
They're super good at data mining.
They're super good at reasoning and understanding and matchmaking and whatnot.
If we did that, what is the end goal there?
You will free up your recruiters to do actually the parts of the job that needs that human touch,
that needs that human ability, which might be like making the candidates feel welcome,
establishing that wrapper with the candidates, getting them excited about this role,
pipeline them for this opportunity and whatnot.
So that's more of the, I would say if you ask recruiters,
they like to do more of that.
We like the strategic aspects of finding that talent,
that human aspect of building that relationship.
So that's what motivated us to really do this,
which is like we have a fantastic product already
that a lot of our customers love and use.
Now, how can we now bring the power of this technology,
the LLMs, the agentic tech,
and take away all this manual,
you know, sort of like repetitive parts of this job, give up to the agents to do that really well,
and then leverage your human intelligence, the recruiter's human strength to do the more strategic
and, you know, things that needs more of your emotional intelligence to do that job.
So that's why we built hiring assistant.
So I do want to dive in a little bit more deeply on the hiring assistant and hear about exactly how that went.
I want to hit pause on that and go back to something you said there because I think it's
really important.
You know, and it's funny, right?
I've been talking to a lot of people about agents.
And when I talk to a CEO or someone in leadership, it's very different than when I talk
to someone maybe with an engineering background.
And I think it's important because it can frame how we think about agents, right?
When I talk to sometimes people in leadership, it might be more about controlling headcount
or scaling revenue.
But when I talked with you right there, I don't know if everyone caught this.
So I think it's worth repeating.
You literally just talked about essentially reverse engineering, a current workflow
in defining what an AI agent actually has to do.
What does that process look like?
And maybe, right, because I know a lot of times, you know, agentic implementation to be successful,
you have to have your engineers and your leadership meeting in the middle.
So how do you do that?
How can you actually, you know, meet in the middle and define both how an agent should and can work
versus what maybe you want it to do versus someone in leadership.
Yeah, I think you sort of caught like the most important aspect of this topic, right?
In many ways, when we talk about agents, even internally within LinkedIn,
we look at that as a human plus.
It's not replacing the human.
It's not replacing a headcount.
It's like, hey, how can a human who's doing a job do the job many, many times,
times better if you gave them an agent as a tool, as an assistant, as a partner, a thought
partner, a work partner, if you put a human and an agent together, whether it's efficiency
of the outcomes, the quality of the outcomes, all of this, how can you, 10x start? You know,
we talk about 10x engineers who are using coding agents. How can you create like 10x recruiters?
If you give them an amazing recruiting agent for them to work with, right? So that's the crux
of the thinking. And for you to do that really well, if you really think about the process of how do you
define the product requirements for something like that? How do you define the user experience for
something like that? How do you define where intelligence is important, where experience is important?
How do you blend these things together? I'll tell you one thing, Jordan, you cannot do that
by just sitting in a boardroom and writing specs. You just cannot. Right. So one of the things we
learned early in the game of building LinkedIn hiring assistants, we started working with our
customers from day one of doing this, right? So we set out with a goal to build this, but we were
very clear, we have an amazing technologist in our company. We have amazing product managers and
designers in our company, but this cannot be done by just us. So from the get-go, we picked
like a meaningful set of customers that we desired that we are going to work for.
from the beginning, from the get-go,
iterated on the product like crazy with them.
So the version of the hiring assistant
that you're seeing today in the market
is not where we started.
Like everything from,
we started with a version of the product
that was much more asynchronous in nature.
You'll come in, you'll define what you want to hire for,
you'll walk away,
and then we expected the agent to go and do the job
and come back with results.
That didn't work.
Like what we realized along the way is
you need a much more of a conversational interface and experience where the hiring assistant and the recruiter can tag team on that job, can work together, can bounce off ideas, bounce of feedback and say, oh, this is what I want to look for in this role.
And the hiring assistant will give you some options. You can correct it. You can fine tune it, right? Because if you really think about it, that's how hiring works. You never just start with like a spec and say, oh, let me go and find the perfect person.
It evolves.
You might look at 10 resumes and you might be like, oh, I like this thing that I'm seeing in this particular resume.
Why don't I not think about it to add it to my role description?
I might pick pieces of it and I might evolve what I'm looking for.
I might see something that I don't like.
So there's a lot of iterations, mental iterations, mental model iterations, a recruiter goes through.
Now you need to shift that to the agent.
The agent needs to learn that about you as a recruiter, what you care about.
what are your preferences?
What are the negotiables for this role?
What are the non-negotiables for this role?
Right?
So this age and the beauty of the LinkedIn hiring assistant is that it gets better over time.
Because it's learning you as a recruiter.
It's learning your preferences.
It's learning what you grok, what you don't grok.
What gives you like the aha moment when you look at a resume or a portfolio, right?
So this is why I feel like in any agentic product,
it's kind of like this relationship building
between the customer and the agent
that happens over a period of time.
The agent learns you,
you learn the agent
because the best way to work with an agent
is to think about it as a thought partner.
So that was the process where we realized
we knew what we wanted to do,
but the how was not clear.
And the how evolved
as we talked to our customers,
as we rapidly traded the product experience.
We traded on the models,
we traded on the experience.
And that's how over a period of time, we actually got a winning product.
And the results show that it's a winning product.
But I'll be the first one to tell you, like, we didn't get this right on day one.
Yeah.
And speaking of that, you know, because I know a lot of people listening are probably in the same position that you were before you launched it, right?
You know, you're scoping at it and you're saying, okay, maybe we have something that's broken that we need to fix.
Maybe we have something that's working that we just want to make better.
or maybe that there's a certain thing that we as humans have been doing for maybe decades,
that's better to hand over to very smart and capable machines.
So, you know, both I'd love to hear how you scope this internally at LinkedIn,
but also maybe how our audience should be thinking about this as well, because when they're
looking at the future of work, right, because that's what, when you're talking about agents that
are more and more capable, the models are getting better, the scaffolding is improving,
how do you go about scoping it and finding that purpose-built use case that you can ultimately measure and
look back at and see if it's working or not?
Yeah, so I think you want to sort of discern what are like the parts of the agent, right?
You have like the model, which is so good at compute.
It's so good at data mining.
It's so good at like, look, for example, if you have to, you know, in a very short span,
review and parse and review and analyze like thousands and thousands of resumes and profiles,
like the agent is going to be far better at that than you are.
Right.
And it's so good at pattern matching and looking for like repeatable patterns and it's looking for like the,
you know, we all, our dream and it's true in a lot of senses that the hiring assistant will
be able to find you portfolios and resumes that you will never be able to find yourself
just because your capacity to parse and do pattern matching is much more limited.
So we always think about in the recruiting world,
like what are those hidden gems of talent that we're missing out?
Like how do we find those hidden gems, right?
And machines are really, really good at doing that, right?
So we want to make sure that when you look at a use case or a problem space,
like just separate out the pieces that are good for LLMs to tackle, right?
that are good for agents and orchestrators to tackle versus elements of the product experience
that you actually want to get right in the way the experience feels.
Why is conversational better than an asynchronous way of doing it?
Where do you want to make sure you're using the right copy, the right language?
One of the things we learned earlier is, you know, customers have to build trust on agents.
The trust doesn't get built overnight.
It takes time to build.
And so when we talk to customers about, like, what will help you build trust on this agent?
What they wanted was they wanted to understand how the agent thinks and reasons.
They didn't want it to be a black box.
Because hiring decisions are important decisions.
You just don't want to completely offload that and just trust the outcomes.
You want to know what's happening behind the seats.
It's like we asking the kids to show their math work, right?
So we evolved experience so that we actually show the process.
The agent will show you what it's doing.
It will tell you what it's looking at, how many resumes it's looking at, what it's finding in the resumes.
And when we find a match, we show you the evidence.
We show you, hey, we think this candidate is actually one of the top fits for this role because this is what we found in the resume.
This is what we found in their screening back and forth.
This is what we found in probably the future, their GitHub work, their patterns that they've published.
right so showing that evidence was very important in the experience for the customers to build trust around it
so you know we all want agents and lLM apps to be magical that magic just doesn't happen overnight
in my mind that magic is going to be a combination of the power of the compute and the models
and the complexity it can handle and like just the infinite data mining it can do and the reasoning it can do
all of that. But equally important is the experience you build on top of it, which will be,
which you can think about it as like that app layer, right, that UX layer. Like, why was Chad
GPD so successful just because it made that experience feel so natural, right? You felt like
you were talking with someone. You felt like this thing understands you. It understands the
nuances of what you want. Similarly, for any agentic experience, it's like as important as the power
of the model and the compute and the, you know, the billions of parameters it can handle and the
latency and all of that, equally important is like this experience that you build on top of it.
Yeah. And, you know, you hit on something obviously extremely important there. You know,
one of the keywords of, you know, agentic implementation is trust, right? So you kind of gave the
analogy of, you know, a kid showing their work on their math, right? Or, you know, if you're
using a front end large language model, you can always look at a summarized chain of thought
and at least kind of see and understand a little bit what the model is doing or trying to do
agentically. But on a platform like LinkedIn, right, with more than a billion users and someone's
obviously, you know, their career could be one of the biggest things in their life. And it is for
a lot of people. So how do you find that delicate balance, right, between autonomous, you know,
agents going and doing very important work with that piece of the human element, right?
About this could be a make or break for the person hiring.
This could be a maker break for the person getting hired or maybe the person getting skipped
over.
How did you balance that?
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Which is exactly why we don't call our agents, autonomous agents, right? It is a
an assistant with the human in the loop. The assistant is doing all the heavy lifting for you.
It's doing the parsing. It's doing the analysis. It's doing the matchmaking. But at the end of the day,
you as a recruiter, as a human, are the ones looking at it and saying, okay, do I agree? Do I as a recruiter
agree with this talent, with this agent's assumptions? And the way the agent is trying to build
a trust with the customer is by showing evidence, right? Every step of the way,
is exactly telling you what it's doing. It's also telling you why it did the match that it did
through sheer evidences. And this is also why I think domain specific and purpose-built agents
are important because that is what we experienced. If you just take off-the-shelf, you know,
state-of-the-art models, it's not going to work for the specific use case like recruiting.
So what we do is we use a combination of LinkedIn's own platform,
and the data that we have and what we know about this candidate based on their own resume
and their own actions on the website, right?
And what additional evidences we are able to gather about this person's expertise and their
experience, because that's the data, like what people put about their resumes and their
work experience on LinkedIn is, you know, they take that seriously, right?
Because that is their professional, you know, projection.
So by using a combination of the unique, unparalleled insights we have about professionals on our platform, their network, their activities, their experience, their expertise, and then using the power of the models, that's that combination that works.
So, you know, you call that like very domain-specific fine-tuning and you call that purpose-built agents.
By purpose-built, what we really mean is we take something that is a general purpose model.
You blend it with your own platforms, unique data and insights, and you fine-tune that model for that use case, which is a very specific use case here, like the sourcing use case and the talent matching against a role as a use case.
And you're iterating that model to get this right.
And that process was very important for us to iterate over a period of time.
But every step of that way, we have been very clear that no, none of that decisions are going to be done.
by just the agent. Every step of the way, the human is in the loop. It is a human in the loop
experience. Even if the agent comes back and says, this is my top candidates, the recruiter has
every right and, you know, opportunities along the way to say, no, I don't think so. And this is
why. So the recruiter can give feedback. That's how the agent is going to get better. It's a,
it's a bidirectional relationship. Yeah. And I think that piece is important to talk about, right?
You know, you kind of referenced this concept of co-working and not just handing something off to an agent.
But, you know, I want to dive in a little bit more on this concept of, you know, not just trust, but even beyond that purpose, right?
So we talk about purpose-built agents.
But I keep thinking like, and this is even something I'm going through myself, right, when I'm working with these agents that are more.
and more powerful. I'm sure that there's many recruiters out there who maybe viewed the work that they do in
two different ways. Maybe they said, this is so, you know, this can be monotonous, this can be hard,
this can be difficult. I want part of this to be automated. And I'm sure there's other people out there
that enjoy that. And they feel a lot of purpose in that, you know, that laborious manual steps.
So how do we grasp? How do we tackle that in the future, right? For those people that find a lot of
purpose and being great at their job and being able to find the needle in the haystack with now
all of a sudden if an agent or an AI assistant can do that in, you know, one percent or five
percent of the time, how do you find that balance? Yeah, I mean, it's such an important thing that
you're raising and we actually deliberately talked about it. I mean, I remember in one of the
conversations in one of the execs asking, what if the recruiters enjoy reviewing hundreds of
Rosemase, like as tedious as it sounds, maybe that...
There's got to be at least one person, right?
I know, exactly, right?
And I think this is where how you build the agent and how you launch it matters, right?
So in LinkedIn hiring assistance case, we didn't just build the hiring assistant as a standalone
product.
We brought it as a capability on top of the recruiter product.
So what we are doing by that is like we are not suddenly pulling the rug under the customer
and saying, you know what?
Forget everything that you did all these years.
Forget the fact that you used a recruiter product and you really professed how you're using it.
Here is this new thing.
Start from ground zero.
That's not what we did.
We said your workflows are still your workflows.
Recruiter is a product that you're using.
LinkedIn recruiter is a product that you're using.
Amazing.
Now we're introducing this agent on top of that product and we are slowly easing you into change of habits, change of workflows.
Right?
at any point of time, you still have the ability to go and pull as many resumes as you want and read it.
Even in the hiring assistant flow, as we are giving you the top candidates,
we do see the recruiters still opening every one of those profiles and taking a look at it.
It's reducing the number of profiles you're viewing, like we have a 62% reduction in the number of profiles that the customers are viewing because that's efficiency.
because the agent has done the hard job of telling you,
look at these profiles.
You don't have to look at hundreds of profiles.
And the customers are seeing that benefit.
It's not like they're not reviewing profiles.
They're reviewing fewer profiles, right?
So that 62% efficiency win is amazing, right?
And why is it amazing?
Because the result is that you're getting 70% more in-mail acceptance rates.
What that really means is you looked at less a number of profiles,
but when you reached out to those people,
you saw a 70% boost in the number of people responding to your in-mail,
which means you're now reaching out to the right people.
And the agent has helped you with sorting that list down to the top list that matters.
So your workflow changed for the better.
It's not going to you're stopping to look at profiles.
You're still looking at them.
You're looking at fewer of them and you're getting better acceptance rates.
That's where the efficiency comes in, right?
So what we did right here, which again, it's a process that we landed on, we didn't completely change your day.
We gave you an agent to use as a plus on a product that you're already pretty familiar with.
So at any point of time, you wanted to do the things the way that you're accustomed to, you can still do that.
But over a period of time, we're showing you where the efficiency is.
We are showing you you can spend four hours less amount of time on a role.
and use that time for things that are much more strategic and human in nature,
while without compromising on the quality of the candidates,
in fact, you're going to get better candidates,
you're going to find them in a shorter amount of time.
Even the outreach is personalized.
You know, the hiring assistant helps you build personalized messages for your outreach.
So every step of the way, our philosophy is we're going to give you the magic.
At the end of the day, you still have a choice, whether you want to use it or how much
you want to lean in. We're never taking anything away from you if that makes sense. Yeah, no,
it does. And I think this is a good transition to wrap here. So we've covered a lot in today's show,
but maybe if we zoom outside of your role at LinkedIn and step aside of the role of recruiters,
but for enterprise decision makers who are making those important decisions right now at the beginning of
the year, you know, and they want to get more utility out of maybe narrow or purpose-built agents,
what's the one most important decision that they should be making right now or the most important
next step to make Agentic AI work in 2026? Yeah, I think I've come to the realization after
working on this product and this journey that enterprise is a messy business, right? That's the
truth of it, right? Enterprise use cases are never like this single lane use cases. Enterprise customers
need to use multiple systems in order to get their jobs done. Even recruiters use a combination
of, they use the LinkedIn recruiter tool. They use an ATS. They use a hiring, you know, an HR system.
They might use a CRM. So every one of these customers in an enterprise world are using multiple
tools, which means your context and source of truth is actually fragmented across multiple
systems. So when you set out to build an enterprise agent, you just have to walk in with a clear
understanding that you're going to need two or three very important aspects. One is having
an evolving a purpose-built domain-specific model is going to be very, very important. So you need
to continue that roadmap. The second part is getting this context engineering done right,
which means you want to, over a period of time, build deep and broad context through
the right memory sophistication, through the right agent orchestration architecture, so that
your systems can continue to work together in an orchestrated fashion, right, so that you're
not duct taping an agent on a complex system and expecting the magic to work. It doesn't work like
that. It needs very thoughtful context engineering to bring these systems together. And most importantly,
the experience part is so important. Because it's the experience, the application logic and
application layer that you're building on top of these LLMs is super important to get
right because guess what, your experience is how you're going to build trust with your customers.
Customers don't care about your models, compute power and whatnot.
What they care about is what they see and what they interact with.
So can your experience instill trust?
Can your experience instill flexibility?
Can your experience instill confidence in your customers that this change in paradigm is
not going to turn their world upside down. They can still get their work done. They can still get
their work done efficiently, high quality, without feeling like that they're completely giving
up the agency and what they might consider their superpower and their professional assets and
strength. If you can hit that balance, and that's not easy to hit, it takes iterations over
time, then I think you have a winning enterprise agent product. Great piece of advice from
someone that's been building it for a while on those.
So Prashanti, thank you so much for taking time out of your day to join the Everyday AI show.
We really appreciate it.
Thank you, Jordan.
This is been a fun way to start my day and hoping the audience got something else to a lot of it.
Thank you.
All right.
Well, if there was a lot that Prashanti just shared with us.
So if you miss anything or if you're like, I need to dive in a little bit more on that.
We're going to be doing that in today's newsletter, giving you the insights and summary in case you missed it.
So if you haven't already, please go to your everyday AI.com.
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Hope to see you back tomorrow and every day for more Everyday AI.
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