Experts of Experience - Introducing Experts of Experience

Episode Date: October 25, 2023

This is Experts of Experience, your new go-to podcast to learn about customer experience, customer success, and the technology that powers some of the biggest and best businesses in the world. Hosted by Lauren Wood and featuring some of the smartest business minds of the day, Experts of Experience will be your one-stop-shop for ideas, innovation, and inspiration to level up your CX. Episodes drop every Wednesday. Subscribe now! --Imagine running your business with a trusted advisor who has your success top of mind. That’s what it’s like when you have a Salesforce Success Plan. With the right plan, Salesforce is with you through every stage of your journey — from onboarding, to realizing business outcomes, to driving efficient growth. Learn more about what’s possible on the Salesforce success plan website.

Remember the saying, the customer is always right? As you probably know, it's never that simple. Customers can be vocal and viral for better or for worse. So how do we master the customer experience? Welcome to Experts of Experience. Every week, we'll bring you into the world of customer experience and talk to the best in the business about how they are shaping experiences and using technology like AI to do so.

You'll meet the experts behind the scenes who believe in the art of the possible when they build the experiences, design the UX, and lead the client-facing teams, turning customers into advocates while business outcomes are realized. Sometimes things don't go perfectly, but there's always something to learn from every customer journey. And ultimately, we want to uncover how you can build experiences

that customers remember forever in the best of ways. I'm Lauren Wood, your host, and I'm so excited to take you on a journey to better understand the world of customer experience and to uncover what the future holds. New episodes drop every Wednesday, so be sure to subscribe or follow wherever you get your podcasts so you never miss an episode. You are a business leader with vision. You've seen the future as an AI enterprise thriving with Salesforce AI and data, and it is bright. Getting there? Eh, it's a little fuzzier. Don't worry. Salesforce CTOs are here to work side by side with your team and turn your AI and data vision into a reality. We're talking expert guidance and implementation support from the best of the best. To learn more, visit sfdc.co slash professional services.