Heroes in Business - Company Core Values: Respect Pac-Biz.com with Eric Mulvin

Episode Date: March 15, 2024

We continue our journey learning about Pac Biz’s core values that make this company so great. This episode, we listen to Pac Biz’s own Nicole and their take on what Respect really means.

Hi and welcome to our new episode for our podcast. I'm your host today, Kezia. I am the director of company culture at PacBiz and for the following episodes we will be featuring our core values which are family, respect, personal growth, and teamwork. Every year we choose an award based on votes of our winner that display these core values. Here with me today is Nicole. Hi Miski. Hi everyone. By the way, my name is Nicole, a transgender and a call taker in PACBIS. I've been in a company for four years and counting and right now I'm a full culture committee member already and thanks God thanks to Pack These. Right I'm very excited to have you as a full-time in culture and been working we've been working together for many years now and

I'm excited to know uh thank you for the introduction so what drew you to PACBiz actually Christine May Laro referred me so I submitted my resume and thanks God I passed all of my all of the assessments and interviews and right and I was hired last March 18 of 2019 so I'm very lucky yeah and awesome that you're still here at PACMIS yeah so we will be talking about respect with Nicole which she had been awarded and I'm interested to know how does the core value of respect mean to you personally actually for me respect is when we accept someone as they are or for who they are.

Meaning that accepting them even if they are different from us. So that's it. That's respect for me. Thank you. So was there an instance where you feel that you're not accepted and how did you deal with it yes being a transgender is not easy there are lots of discrimination bullying but that that one i made that as my strength because we don't know that person also who bullied us or doing some discriminations is also a victim of this. So with that, I make that a strength to be a good person. Right, and you can be a good example for colleagues at PACBiz. And so yeah, working at PACBiz, how do you ensure that you treat our colleagues with respect in your daily interactions?

With that, as what I've mentioned earlier, that I accept them as who they are. So in return, they will give it back to you. So if there is respect, there is peace and unity i love that i love that so they will give you respect yes so um yeah that's true you're right um can you share an example of a challenging situation where applying respect was crucial at work? If you can remember any memory. Currently, no, because I've been in PACT-DIS for four years already. PACT-DIS treats me as a family already, and they treat me as a as a family already and they treat me as a a girl because my name is

neil but they choose me to yes but they choose me to call nicole or me so no discrimination no bullying but if there is i will ask what i've mentioned earlier, I will use that one as my strength. Right, it just goes to show that a PACBIS has embodied a core, we respect as a company. That's good to know. So yeah, I've known you ever since as Nicole, I have here, yeah, since you've been mentioning about respect, how you uphold this even in your personal life, right? So in what ways do you contribute to fostering a culture of respect within PathBiz or in our team or as a company? or in our team or as a company? In order to gain respect,

there should be love and care. Because if there's love and care, everything will be followed. Like family, teamwork, personal growth and compassion. We are not all perfect. Nobody's perfect. But the best thing that I, but the thing that I need to,

but the thing that I can share to you is that just be the best of yourself because everything will be follow. Right, I like that. And then I remember something, why your supervisor nominated you for this core because she said there that if you prioritize seeking input from your supervisor can you tell me more about that my supervisor taylor is selling yes that's why she nominated you for this one so she you respect her that's why you asked her first, your input specifically.

Is that true? Yes, of course. Tell me more about that. Actually, if ever, like, for example, T.L. Russell is my supervisor and I respect him. I respect her. I respect her I respect her and every time I have some questions

or any changes on my schedule I ask her first before asking to the scheduler because we need to have some respect to our leaders yeah we need to ask as a leader right so we give

that respect as our spirit work. Rather than just doing it right away just because you... Yeah, we need to respect them also. And not just our leaders but also the team members. Yes, you're right. So awesome. Thank you for sharing that. I was really interested to know more about it. And then, so yeah, since you've been doing that, have you seen any positive outcomes or changes as a result of being respectful or promoting respect? Yes, of course,

because I have lots of friends already. Because if you are not a good person, if you have an attitude, then you don't have more friends. Right, and you wouldn't be here at Culture. Yeah. Of course, you wouldn't be promoted. So friendship, you're gaining friends, and is there anything else? Good communications to others also. Yeah. Yeah. You're very good at that. In terms of communication, you've been respectful and

I really like how you email. It's very clear, it's very respectful. So thank you for sharing, Nicole. And then one of the interesting things, like your supervisor actually nominated you for the Respect Corps because she said that you prioritized seeking her input first. Can you elaborate more about it? Yes, because first and foremost, I like to have time and then I do overtime as needed. And then also if I need some schedule changes, I send an email directly to the right person, which is Ms. Rolicelle as my team leader. Right. So, sis, why respect is important? Respect for me is important because if there's no respect there is no unity and peace because if there is unity and peace there is what we call a family like in practice we are all family we care to

each other we'll listen to the problem to each and everyone and we also provide resolution of that problem. And with that, we gained respect to each and everyone. Yeah, so you mean respect is the foundation? Yes, because yes, that is respect for me. How do you show respect to me or your colleague or to your leaders? To leaders or to my colleagues, I show respect by doing some good things since they have some titles, they will respect you also. It's just like a cycle. That's it. You mentioned about good thing. Good thing and then...

So I'm interested to know what is that good thing. Is that I logging in on time and then I inform also my TL that if ever I have some changes on my schedule I approach the right person and then also I do overtime if my supervisor asks me to extend and then also I'm on time every time I do on my 10 minutes break or on my 20 minutes break and I always get a PA since I don't have any absences. So I get it. So what if one member is always late and then you're on time? How do you deal with that i just send him a message that next time that we need to uh we have a responsibility to be on time because we pack this paid for you it's quite a

challenge like we don't you don't you know uh because we get angry we get I personally get angry when somebody is late and how do you tell it to how do you communicate uh your thoughts to the person in a respectful way I just tell him that next time that we need to be on time because pack this paid you and then we have lots of right they have to respect our time because we have we have our tasks we have our deadlines yeah time is gold right and i also told them that perfect attendance is don't waste your pa yeah I want that extra money who yeah everybody likes extra and it's a good way

to having that bonus as well to yes of course you know show it's a way of respecting your time because I know we know that time is valuable and time is gold so yeah that's a great way

PAPIS is doing that um paying you extra for for your time as yeah a way to respect your time i respect my time also because it means a lot for me yeah And we do unpack this respect with the perfect attendance. Perfect attendance. I think everybody embodies the core in your team. Everybody is everybody on time. Yeah, because if there's a respect also there is what we call teamwork yeah that's what we have right now that's one of our core values but you're right that the foundation of is respect yes right so um yeah anything anything more do you remember about respect, how it is shown in the company, or an instance

where or a challenging situation where applying respect was crucial for that since I'm working from home it's very crucial if someone offended me if I tell them that, oh, it's time for you to break because it's already 10, 15 already. So because we have a specific break time and some of my colleagues forget their breaks and I just tell them that, oh, you need to take your break but then he will tell me that, no, you need to take your break but then he will tell me that no you need to go first um so do you mean that when they take a break um you know as a way of showing respect they also come back yeah was there like a colleague who who was over over doing over breaks yeah doing over breaks and i call them directly because

pa is very important so before we finish what would be your advice to our audience on cultivating a culture of respect in their professional environments to each and every one out there, let's do respect to one another because with respect, there is unity and peace. So if there is unity and peace, there is love. So right now, if you want to be a part of our team, just send an email at jobs at pac-bees.com. just send an email at jobs at pac-bees.com. So thank you for being our guest today. Pretty, our beautiful guest, Nicole. Thank you so much, Ms. King.

It's been a pleasure to chat with you on our core respect. Thank you, everyone.