How I Built This with Guy Raz - Lady Gaga & Atom Factory: Troy Carter

Episode Date: May 1, 2017

As a kid, Troy Carter dreamed of being a rapper, but soon discovered he was a better manager than a musician. He took Lady Gaga from obscurity to stardom – helping shape both her music and ...her brand. Then he turned his gift for spotting talent to spotting investment opportunities with his company Atom Factory. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Starting point is 00:02:21 And the phone started ringing. And it was the landlord of that building saying, you know what, rent hasn't been paid. You know, all of my vendors, you know, started calling me. My house was under foreclosure. And my wife and my mother-in-law ended up pawning their wedding rings to, you know, to save the house. Wow. You know, and with me, you know, I never, you know, considered suicide. But I know why people do.
Starting point is 00:02:56 From NPR, it's how I built this. A show about innovators, entrepreneurs, idealists, and the stories behind the movements, they built. I'm Guy Raz, and on today's show, how Troy Carter went from the rough streets of West Philly to launching the career of one of the biggest pop stars in the world, Lady Gaga. So it usually takes a bit of instinct, some failure, and a lot of luck to figure out what customers are going to want to buy. Seth Goldman, he figured a lot of people would want a barely sweetened iced tea.
Starting point is 00:03:39 And with honesty, he turned out to be able to buy. be right. Herb Kellahar, he thought people wanted cheap flights with no frills, and, well, we got Southwest. But for Troy Carter, it wasn't just that he thought Lady Gaga would be huge. It's that he had no choice, because at the time he met her, and this is just 10 years ago, he had lost all of his money. He was totally broke. But somehow, over the next few years, Troy essentially built a company. You could call it Lady Gaga Inc. A sprawling empire of writers, dancers, choreographers, costume artists, roadies, musicians, producers, engineers, marketers, publicists. You get the idea.
Starting point is 00:04:24 And Troy built that without any family connections or money or formal training. In fact, much to his mother's disappointment, Troy dropped out of his high school in West Philadelphia in 1990 to pursue a dream. And that dream was to become a rapper. We had this idea that we were going to be this rap group, you know, called Too Too Too Many. And it was me and two of my best friends. Okay. And we called ourselves Too Too Too Many because it was, we only had enough money for one of us. So it was always too too many of us.
Starting point is 00:04:56 And my best friend said, if we ever meet Will Smith, Jazzy Jeff and Fresh Prince, they're going to give us a record deal. So that we had this sole focus and sole purpose of meeting Jazzy Jeff and Fresh Prince. Because those were the guys from Philadelphia. They were the only guys from Philadelphia. They were from our neighborhood. They were successful. They were like gods in Philly. And they were the way out.
Starting point is 00:05:20 That was plan A, B, N C. So did you meet him? Yes. We actually hopped the train. And, you know, we didn't have money. So we just would, you know, wait for the train to pull up and jump over the turnstile and take the train down the Delaware Avenue. And we knew Jazzy Jeff had a recording studio.
Starting point is 00:05:38 there and we just would wait outside of the recording studio and I think we did that for almost six months and Jeff used to see us outside but would never let us in I think he thought we were like stalkers or something and and then one day we saw some friends in the studio that let us in Will Smith and just happened to be in a studio and we walked in and we played our demo tape and he listened to it right then and there he listened to it and we actually went outside it was snowing and we said, well, we want you to see us dance, too. So we actually started dancing in the snow. I think we quickly found out we sucked. But, you know, Will saw some potential in us.
Starting point is 00:06:20 And he said, look, you know, how are you guys getting home? And we said, we don't know. And he drove us home that night and basically told our parents that, you know, he had us covered. We were going to be okay. And what was the track you played for him? Do you remember how it goes? Oh, my God. it was pretty terrible.
Starting point is 00:06:40 You have to give us some of it. It was a song called Where's the Party? Yeah. How to go? I'm not telling you how it goes. You've got to tell us how to it. And actually, I shouldn't even said the name because you'll go on Google now. We're going to find it.
Starting point is 00:06:55 I know you are. A disco ball dangling from the rafter trying to catch you, the hip-hop rapcha. Girls to the left and me, girls to the right. It's not so bad. We thought it was really good. Will thought it had some potential. We put it out and it went double wood. So you made no money off that?
Starting point is 00:07:18 We made zero money. I probably still owe Will Smith money for that record. But you established a relationship with Will Smith, which was kind of a big deal, I guess. Yes. And, you know, and Will has a partner still to this very day named James Lasseter. You know, he was in the studio that day we played the demo tape. and he was Jazzy Jeff's and Fresh Prince's manager. He actually got the job as their manager because he was the only guy in our neighborhood with a car.
Starting point is 00:07:45 And James had become this sort of mogul in the industry, and I wanted to be James. So in my soul, I wanted to be less Fresh Prince and more James. So I just kind of put myself under James, and James became my teacher. Sure. So you basically move away from being a performer at that point. And did James give you a job? Yes, James gave me a job. I had a few jobs within the camp, but I was James's assistant. I was Jazzy Jeff's assistant. And I ended up moving out to L.A. and working with James and his production company with Will. How old are you, by the way, at the time? I was in my late teens, early 20s during sort of that transition period. Right. And I was working at.
Starting point is 00:08:35 at Will and James' production company. And I was having the time of my life. And very hard-headed, thought I knew everything. And I didn't have a car. I thought it was going to be like Philly, where you just can take the train everywhere. And in L.A., everything's so separated. And I was taking this car service from the office
Starting point is 00:08:54 to visit this girl, probably two or three times a week or whatever. But I would pay the bill every two weeks when I got my check. I would pay, like, the office manager and say, hey, the bill's going to come in. I got you covered or whatever. And one time, I think I pissed the office manager off over something. And she told James that I had been using this car service to visit this girl. And James came in and fired me and sent me back to Philly.
Starting point is 00:09:20 Wow. So on the spot, that was it. You were done. Done. James basically, you know, he saw the route that I was going. And I was taking a lot of shortcuts. And I was kind of living this L.A. fast life. And sort of the stereotypical fake engagement.
Starting point is 00:09:35 executive thing. You know, I thought I was much bigger than what I was at that particular time. And he kicked me out of L.A. Like he said, you're going back home. So, like, you're in your early 20s, you lose your job and you go back to Philly? Yeah, I went back. I went back to Philly, sort of with my tail in between my legs. And my cousins in Philly had started a small management company and sort of a production company that they asked me to come in and run. And one of the clients was a girl that I met when she was 16, so she and I had known each other.
Starting point is 00:10:11 And we started working together, and it was the rapper Eve. Wow. But I had absolutely no clue what I was doing. Yeah. And, you know, it started off. You know, Eve, Eve had come to me, and she said, look, you know, I need your help and, you know, and figuring this out. And at first I was kind of helping her find a manager.
Starting point is 00:10:34 finally she said, look, I want you to do it. And of course, I said yes and jumped at the opportunity. And I think initially the job was protecting my friend. So instinctively, the decisions that I was making was really about how do I protect her and make sure that, you know, she has the best possible chance to make it. And everything else was, you know, learning as I was going along. And, you know, I remember the first tour that we went on was this. cash money, Rough Riders tour.
Starting point is 00:11:07 I got on the bus, and it was this old bus driver, and, you know, scruffy beard, and he said, you got the float? I said, I'll be right back. And, you know, I got off the bus, and I called one of my buddies who had done touring for a long time, and I said, dude, what's float? And he said, it's the money that you give the bus driver for gas, tolls, fuel, you know, everything else or whatever. So I got back on the bus and gave him the money, and, you know, he,
Starting point is 00:11:34 I said, here's the float. And I sort of floated my way through the rest of the next three years. I kind of floated my way through kind of figuring it out as I was going along. Yeah, I mean, what did you have to do as a manager for Eve, like book shows? And like, how did you even know how to do that or how to promote her brand and how to get her out into the world? You know, the way it works is the managers sort of, you know, it's like the hub. of an artist's career. So, you know, I go out and I hired a booking agent who books the shows.
Starting point is 00:12:11 I hire the publicist who does interviews and television. I bring in the record label who distributes the music. So it's sort of like, you know, a CEO of Eve, Inc., of her business. And that became a pretty big business. Yeah, she actually became one of the biggest female hip-hop stars of all time. And, you know, I was lucky enough to have the Fresh Prince blueprint, so to kind of understand that a rapper could do TV and a rapper could do, you know, things outside of their core business.
Starting point is 00:12:55 And with Eve, we ended up building, you know, a clothing line, a television show. She had gone on to do, you know, barbershop, you know, with Ice Cube and Cedric the Entertainer. So we ended up building something really special and something. unique for a female rapper at that particular time. How did you know what to do? Like, I mean, negotiating is a really, really, really hard work, right? And you were so inexperienced at that time. Like, how did you know what to negotiate and how to negotiate? You know, I think a lot of it is, you know, is West Philly Spidey senses. You know, so when you have to negotiate for survival and you have to know how to read rooms
Starting point is 00:13:41 and you have to know who the bad guys in the rooms are who has the gun in their pocket who's just gonna brandish it and who's gonna actually pull the trigger so I think that's just a natural instinct that comes with coming from where I come from so being able to take that tool
Starting point is 00:14:01 into negotiations on reading people and reading rooms and reading circumstances I think is very very important and then also knowing what's important for that person on the other side of the table and what's important for the client. Yeah. And a lot of times is not conflicting. So both sides can kind of get what they want out of it. So, I mean, presumably at this point in your life, you're still really young guy.
Starting point is 00:14:31 Like, you're thinking, I am set. I am. This is all like, this is all unfolding exactly as I, I, I. had hoped. Yeah, you know, I was I was on cloud nine because, you know, this is everything that I've ever dreamed. That's all I ever wanted to do in my life was music. And because I was a failed artist, I was actually able to help somebody accomplish their dream was, you know, definitely fulfilling. And then the trappings that came along with it as a young guy, I was loving it. Yeah. Were you making money at the time?
Starting point is 00:15:07 I was making hood money. So I was like, I was ghetto rich at that particular time. So if you had, you know, the nicer house out of the 40 row homes on that side of the street, you were doing okay. But by no means was I was I rich, you know. My goal was to make $1,000 a week. If I could make $1,000 a week, that was it for me. I was set. That was my goal. Yeah. What was the name of your company, by the way? It was called Irving Wonder. Irving Wonder, okay. And I did it out of Philly for five years, and then I sold that company in 2004. You sold it to another management company? Yes, it was a big company in the UK called the Sanctuary Group. And so I sold it to the sanctuary group and then moved to L.A. to help them open up their L.A. offices.
Starting point is 00:15:55 Why did you sell your management company that you built? The real reason was at that particular time, it was the largest liquidity event that I, I would have experienced. It was a lot of money, basically. Yeah, I was hustling. Yeah. You know, I was living check to check, you know, walking around venues with, you know, a backpack full of cash from venue to venue.
Starting point is 00:16:18 So, you know, it was a complete lack of sophistication in the way we operated the business. And then the guys from sanctuary, you know, they were managing guns and roses and, you know, a bunch of huge rock acts. And they had just done a deal with Matthew Knowles, who was, who's Beyonce's dad. and bought his company, and he approached me and said, look, this company can help you scale your business. They can help you grow your business, you know, in a way that you can't grow it internationally.
Starting point is 00:16:47 And, you know, you don't have to live check to check. You have a young family. And he said, look, this is going to take you to the next level, and I ended up doing it. What did they pay you? I can't tell you what they paid me. Can't really? They pay me more.
Starting point is 00:17:01 That NDA is long expired. They pay me more than I ever made, you know, But, you know, I'll tell you, it was a, it was a, it was a $2 million check. It was two point. Actually, the actual number was $2,000, $275,000 was the actual number. Because I remember when the wire went through and I called and checked the automated bank machine about 10 times to make sure that the money was still there. because I never had a million dollars in my bank account before. I never had even close to it.
Starting point is 00:17:40 And, you know, in the bank at one time. And here it was. Now it's like, okay, you know what? This is very real. And I just, yeah, it was very real. So what was it like working for sanctuary? I hated it. I hated it.
Starting point is 00:18:00 What happened? You know, it was fantastic at first. And because, you know, I was so excited to, you know, to get the check, I completely overlooked all of the red flags. But what were they? You know what? It just was certain things and certain behaviors that showed up during that period that I chose to ignore because I said, I'm just going to take the check. And I'll deal with that. And maybe he isn't such a bad guy.
Starting point is 00:18:27 And maybe those, maybe they are ethical underneath some of the check. the things that was happening during the negotiation. So coming in, I just didn't do the diligence on them that they were doing on me. So how long did you last there? You know what? Probably, I remember waking up and talking to my wife a couple of times about buying the company back. Because I'm talking about, you know, me growing up, loving music, worshiping, you know, Barry Gordy's and all of these guys. And, like, this is my dream. And I didn't have a plan B. And this is all I wanted to do. And I was dreading getting up in the morning going to the office. Like, I had knots in my stomach going in. And I would go into the office and I would pull my shades down. We had glass
Starting point is 00:19:17 offices. And I will pull my shades down because I didn't want to work with people there. And about two years in, a year and a half, and it was over. And you were still managing Eve at that point? Yes, I was managing Eve. Now, when you left Sanctuary, you were still pretty much financially secure at that point, right? Yeah, I thought I was. So I invested a lot of money back into the business, into this new business. The new business that you started after you left sanctuary?
Starting point is 00:19:46 After I left sanctuary. So one of the things I realized was $2 million is an... actually $2 million. You know. You get taxes. Exactly. You buy a house. You pay taxes.
Starting point is 00:19:59 You buy a couple new cars. And it's gone. It's gone. I invested in this new business. And Eve was going with me. So I said, you know what? I know exactly what we're doing. This is going to the next level.
Starting point is 00:20:12 You know, did a build out on these beautiful offices on Wilshire Boulevard and started this new business. What happened to it? You know what, Eve walked in one day. You know, I think maybe I was probably about a year, maybe a year or two into the new business. So she came into my office, you know, she sat down on the couch and she said, I think I want to go in another direction. Wow. And I said, well, what do you mean? She said, well, I think I'm going to find new management.
Starting point is 00:20:46 I said, well, why? She said, well, I think I want to go to the next. next level and I want to go with a manager who I think could get me to the next level. I said, well, are you thinking about anybody specifically? She said, yeah, I'm thinking about this guy, Shaquim. I said, Shaqum, Shaqum's my mentor and good friend. So she ended up signing with one of my good friends for management. Wow. And I mean, she was like your, she was your ticket to making that new business successful. So. Even more, she wasn't even, she was my friend.
Starting point is 00:21:25 And we, you know, really close. You know, she was there through, you know, girlfriends and through my wedding, through the, you know, birth of, you know, my kids. And it was a heartbreak, you know, number one in terms of how it ended up happening. You know, and then the business was highly hedged on that success, you know, of her. Yeah. You know, it was a single client business pretty much at that time. So what happened to the business?
Starting point is 00:21:53 It was over. This was, you know, this kind of bleeds into, you know, going into probably 2007 when, you know, I didn't have the cash flow. And a phone started ringing. And it was the landlord of that building saying, you know what, rent hasn't been paid. You know, all of my vendors, you know, started calling me. And then it kind of spilled into home. My house was under foreclosure. and my wife and my mother-in-law
Starting point is 00:22:23 ended up pawning their wedding rings to save the house. And even down the kids were in private school and having to tell, you know, the head of school asking them to, you know, could you please keep the kids in school? You know, and I'm going to pay tuition. I just need a little bit of time.
Starting point is 00:22:45 But, you know, scared that when I gave the waiter my credit card for a couple of people, of bowls of oatmeal that it was going to be declined. Wow. You know, so it was, it was tough and, you know, super humbling, not just as an entrepreneur, but as a dad. And, you know, and having to live through that really, that really dark, dark, dark period. And hip hop is a very small community.
Starting point is 00:23:12 And, you know, we had a couple of buddies who were like, you know, real executives in our business who had committed suicide, who were, you know, had seen. successful careers and everything else or whatever. And with me, I never considered suicide, but I know why people do. Obviously, you had already demonstrated some talent by managing Eve and by all the promotional work you've done. But in your mind, were you able to say to yourself, okay, I'm talented, I'm going to pull out of this, or were there moments where you just thought, I'm doomed?
Starting point is 00:23:53 Like, I am not going to get out of this. No, you know what? It's, you can't fall off the floor. And I was on the floor. No, nowhere to go, right? And my mom, you know, she was a single mom. We grew up where a lot of times we had to choose between whether we were going to have a phone line in the house or electricity. And I remember us being on the bed with a penny bank. And it was a bronze penny bank shaped like a pig. And she would stick a butter knife into the side. slot to get the coins to come out and we would divide the coins up to get, you know, so me and my brother would have bus fare to get to school. So we grew up tough. Yeah. My mom caught the bus every day to go to work and walk sometimes for 30 years straight. So my mom's work ethic and spirit is in my DNA. Yeah. And I was always working to, I wanted to make my mom and my grandmother proud. That was always a big thing for me. And I'm getting a little choked up. Sorry. That's okay. And, you know, I want to do that for my wife and family. And I, and I think having somebody who
Starting point is 00:25:22 has your back, knowing you got somebody who has your back like that. Yeah. It's a big, deal. So in the in the midst of this this like really tough period, what happened? How did you how did you turn the corner? Wow. A good buddy, Vincent Herbert, who's like this very jubilant guy. Vince is like a character, but he's super talented. You know, he was a child prodigy. He was like 16 or 17, producing records for Celine Dion and, you know, Whitney Houston and Tony Braxton. And we were the same age. And every time he was in L.A., he would pop by and just, you know, we would just talk and catch up. And he had called me and said, you know, Carter, I got this girl that I saw in my space that
Starting point is 00:26:18 I want you to check out. And he brought her in. and she played her music, which was great, and was Lady Gaga. In a moment, the story of how Troy Carter came back from financial ruin and helped to build a superstar. I'm Guy Raz, and you're listening to How I Built This from NPR. Built. Hey, welcome back to How I Built this from NPR.
Starting point is 00:27:05 I'm Guy Raz. So, Troy Carter is probably at the lowest point in his life, His house is in foreclosure. His business has fallen apart and he's basically bankrupt. But around this time, he gets introduced to a young singer and piano player who calls herself Lady Gaga. Did you know that she was going to be huge? Yeah, you know what? The real answer is you don't know.
Starting point is 00:27:31 You think and you hope, but you don't know. And what people see now is what she was, you know, except. Except for, you know, she was a brunette. And she didn't dance at that particular time. You know, she was behind the piano. Actually, L.A. Reid, who had done your show, had just dropped her from Def Jam. But, you know, in all fairness to L.A., she was a piano singer. Yeah.
Starting point is 00:27:58 And she had gone to West Virginia, cried on her grandmother's couch afterwards because her dad gave her a year off from school and basically said, you got one year to figure this out or you need to go back to NYU. So she thought her dreams were shattered. I think it was that sort of thing. You can't fall off the floor. And so, you know, she had this spirit and her that, you know, when you feel that sort of pain, you never want to feel it again.
Starting point is 00:28:26 So she was an incredibly hard worker. So she just worked hard every day to get better and better. So what did you guys start to do? I mean, how did you, I mean, you are almost, or bankrupt basically, financially, you're bankrupt. Yeah. And she's like, oh, please, can you manage me? And you're like, yeah, sure, okay.
Starting point is 00:28:43 Yeah. Wow. So, you know, so we made music. That was the big thing. Like, Vince was incredibly talented at, you know, helping her shape the sound. I knew how to work with female artists, you know. I knew about the fashion business from working with Eve. You know, Gaga had signed to Interscote, which was the same label that Eve was on.
Starting point is 00:29:06 So I had a great rapport with the label already. So it was very, it felt natural kind of navigating it. And I think we worked in the music for almost nine or ten months. And then we took it to the record label and the record label said, oh, those songs are great. Let's give this to the pussycat dolls. Let's give this to Britney Spears. So she ended up becoming a great songwriter. and a few of the songs we actually fought for
Starting point is 00:29:37 and we said we're just not giving these records up and we went out and we took those songs to radio and it was a disaster. The radio wouldn't play it. They wouldn't play what song? Are you talking about it? It was the song just dance. Nobody would play that song?
Starting point is 00:29:53 Nobody would play it. Nobody would play it. How did you start to build her career? What did you do? We, you know what? It's, we ended up, This is as Facebook and Twitter and MySpace and YouTube, all of those platforms were starting to just emerge as places where you could reach audiences directly. And we started using the platforms.
Starting point is 00:30:21 They were free. Where we got lucky is that a lot of them were global. They were in markets outside of the U.S. So we started reaching audiences and places where we didn't travel. geographical. What would you do? Would you just post text or videos or like messages from Lady Gaga? Yeah, both. How would people even discover her? You know what? It's these sort of underground music communities that want to find things before other people find them. And I remember we came up with this concept called Gaga Vision for YouTube
Starting point is 00:30:57 and it was like these three-minute video clips of basically these art clips of her and her dancers. her and you know but we would have the bed of music underneath it and it was super artistic and you know she was brilliant and you know one of the first music voices who really knew how to use and leverage social and and it really worked so we started building these sort of underground followings uh throughout the world but it wasn't big yeah it was 75 to 100 people in clubs that we would play but we we super served that community let me just pause for a sec because just a few few years or a year and a half before that, you're in a high-rise office building in L.A., a glass office building, living this life as a corporate executive at this management company, and you are
Starting point is 00:31:46 now like going back to traveling in vans and like sleeping in them and trying to get this artist into small clubs? Yep. Start it over. Wow. Started over. And also, you know, this was new for me because this was pop music. Totally different from hip-hop. It was, it was, It was a different skill set. Yeah. And so really starting over. How were you able to even fund, like, the videos and her tour? Like, you didn't have any money at the time.
Starting point is 00:32:14 So how were you able to do it? Interscope records. Okay. So Interscope stepped up and they funded a bit. But presumably not a lot, because it sounds like they didn't think she was going to be as big as you thought she was going to be. No, you know, it was a shoestring budget. Yeah. We didn't need a lot, though.
Starting point is 00:32:31 You know, I remember her, you know, she didn't. didn't have outfits. So she had this idea for this sort of mirror bra panty set or whatever that she couldn't afford. So she took a mirror and she actually broke the mirror up with a hammer and crazy glued each piece onto a bra and panties. You know, we had this, you know, for all of the early Gaga fans, you know, from the early days, you know, she had this latex costume, you know, with these big shoulder pads.
Starting point is 00:33:04 that she wore to every single show. Huh. Not multiple outfits, one outfit that she wore to every single show. So, you know, so we basically bootstrap this thing. And every dime that she did make, she reinvested it back into her career. So I think when you married, you married that with the perfect storm of, I don't have a plan B, she doesn't have a plan B, Vincent doesn't have a plan B, we have to make this work.
Starting point is 00:33:35 This had to work. It had to work. It had to work. I'm getting anxious just listening to this story because I'm thinking, oh, my God, it's crazy. It's such a crazy risk. Okay, so you're trying to convince radio stations to play her music. You're building up a social media network. But what was a moment where she just blew up?
Starting point is 00:33:57 The moment that I knew, like, you know, because it wasn't just one moment, right? It just was like this grind over a one-year period to get it on the radio. And so I remember we were playing a theater. It was the Wiltern Theater in L.A. And, you know, this is as things are feeling better. Yeah, it's a pretty big venue. Yeah. But I remember we were so nervous about the Wiltern, though, because it's a thousand seats.
Starting point is 00:34:25 Yeah. But we had sold out a couple of nightclubs, so we're like, maybe we can stretch it. We'll keep the tickets at $20. So it's super affordable or whatever. And we can give away whatever we don't sell. We can give to the radio stations or, you know, kind of pad the venue, right? This is like 2008, 2009? Yeah, around that time.
Starting point is 00:34:45 And I remember driving down the street that morning because I had to go downtown for something. And I drove down past the theater and kids were sleep outside. To get tickets to that show? No, they had already bought tickets to the show. and they just wanted to get in first. Wow. And when I saw those kids sleeping outside, I said, we did it.
Starting point is 00:35:07 We did it. Because when you can get them to line up, you got something special. You got something special. What was that ride like? You know what? It was pretty incredible. You know, we'd gone to places
Starting point is 00:35:21 that I never dreamed about. Met people you never thought you would meet. So not only did she go to an incredible level, in her career, it actually took me to a level in my career that, you know, I thought, you know, what I did with Eve, I thought I was at, you know, a height. But this height was, you know, you're in a, you're in Mount Everest. Did you guys, you and Lady Gaga, did you ever have moments where you just had a quiet moment and you would just look at each other and say, how did this happen? This is amazing. Oh, yeah. You know, me, me, Gaga, and Vince were like a trifecta.
Starting point is 00:36:02 and we would always have those moments like, oh my God, can you believe? Wow. You know, you look out at a crowd. Or, you know, I remember seeing her play Sting's Ringforest event in New York where, you know, Stingo bring out, you know, legend after legend, you know, Elton John, Bono, Stevie Wonder, you know, just all of the greats. And her being the only young artists there playing with those. guys, seeing her hold their own with those guys and them just take her under a wing,
Starting point is 00:36:37 you know, under their wings. So, you know, it's just all of those moments or just, you know, very, very special moments. So during this time, I guess this is sort of like 2010-ish, you also start to, like you thought, I'm going to branch out, right? I mean, because you started a company around that time. It was called Adam Factory, right? Yeah, I started Atom Factory. Actually, so I started, Coalition Media Group was their original name of the company. Things started, it was this sort of energetic shift within the company. And, you know, I've gone through, you know, terrible time period. I said, you know, I'm just going to, I want to change the name of the company.
Starting point is 00:37:16 I want to bring a new energy into it. And I said, I want this company to be something small but yet powerful. Yeah. And just to be honest, what you, the thing was. I just said, I want to wake up every day and do cool shit. That was the mantra for me personally. Yeah. And so whether that included management or, you know, producing TV or whatever,
Starting point is 00:37:39 I just wanted to do things that inspired me. Yeah. So you start this company and Lady Gaga's career is doing great. And one day she walks in and says, I'm leaving. Yep. She walked in and say, I want to go in another. the direction basically. Which is a story you had heard.
Starting point is 00:38:01 Yeah. So I can't say it felt any different than it felt the first time. But you know what? It was a different experience for me. The first time I went into panic mode, you know, when that happened to me. This time, you know, I think I was able to sit in the middle of that storm and watch the storm pass. Why did she want to part ways with you? You know what?
Starting point is 00:38:27 I think it just, it happens. I think it differs in opinion, you know, on what happened and why it happened. But ultimately, you know, I respected it and took it on the chin. Are you guys still friends? You know what? I wouldn't say friends, but cordial. Yeah. Because she was probably the closest person to you outside of your family for, like, a lot of years.
Starting point is 00:38:50 Yeah, that's, you know, that's the thing about management. You know, you, I can't do it without pouring myself. soul into it. I can't do it without investing 100% into that relationship. So I didn't go into the relationship with Gaga with my guards up, you know, because the thing happened with Eve, you know, so it just doesn't work that way for me. It's just no gray for me. I'm, I'm either all in or all out. Is it, is it, is it bittersweet to see her perform at the Super Bowl? Well, you know what? It's not, not even bittersweet. I think it's just sweet. You know, the songs that she sang at the Super Bowl, you know,
Starting point is 00:39:32 those are records that, you know, I know the origin. I know the stories behind them, you know. We were part of, I was part of getting those records to the Super Bowl. So it's a part of my life that, you know, I'm always going to be proud of. Okay, so I want to talk about a completely different side of your career, which is arguably a much bigger part of your career, which is investing, right? I mean, you basically, at a certain point, decided, I want to invest in startups. Yeah, that sort of came about through, you know, we were doing all of these things in technology with these startups with Gaga, you know.
Starting point is 00:40:20 Social media stuff. Yeah, just to promote the music. Yeah. And the music industry and just Hollywood in general were in litigation with most of the, you know, the technology company. So it was this sort of this wall between technology. and content, and we embraced it. And so I started building a lot of relationships in Silicon Valley that introduced me to a lot of young entrepreneurs
Starting point is 00:40:45 who started asking me, you know, could I advise their companies, could I put in some introductions, you know, did I want to invest in their companies? And that ended up turning into, you know, I think I've invested in close to 100 early stage technology companies now. And some pretty, pretty, like Uber, Warby Parker, Spotify, right? You were an early investor in all of those. Yeah, yeah, Spotify, Warby, Uber, Lyft, Dropbox, Slack, really great companies that we're proud of.
Starting point is 00:41:16 So, like, looking back at that $2 million check that you got, you know, 20 years ago, I mean, you are, let's face it, like you're a very rich guy now. You've done very, very well. Do you feel secure now? Do you feel like you'll never get back to that point, you know, in 2006 where the banks are going after you and trying to. take back your house. It's funny talking to like people who grew up poor, you suffer financial PTSD. So going through financial PTSD, you always have that fear, that thing. Always have it. Yeah, you always have it. So I'm just, I'm a simple guy.
Starting point is 00:41:57 What I appreciate in life and the things that make me happy tend not to have to do with with the money itself. More importantly, it's having the ability to live a life that I can wake up every morning doing what I love to do. Nothing's more important to me than that. You know, you never went to college. You don't have an MBA. You don't have an advanced degree.
Starting point is 00:42:25 There have been, I think, two Harvard Business School case studies about you and Lady Gaga, which is a great irony. But do you ever feel like you didn't belong, that you weren't? I don't know that like you were around people who had credentials and made you feel intimidated. Yeah. At times, right? You know, and I had a fifth grade teacher named Miss Moore. And I was always the littlest guy in the class.
Starting point is 00:42:53 You know, you take the school pictures or you get in line to go to lunch in the hallway. I was always first in line because I was the smallest guy. So, but she used to call me the big guy. And she made me feel like I was six foot five. And it was something that she did psychologically that really, really made me feel not only did I belong, but that I was special. So, you know, sometimes I'll go into rooms where it's, this person has a lot more experience than me. They're much smarter than I am. but I know what I know
Starting point is 00:43:33 and I think I bring a very I bring a unique point of view to the table you know just with with different experiences and I'm confident in that in that point of view you know you know I was thinking about the story you told about your mom earlier and I mean she must be so amazed at
Starting point is 00:43:54 at how it turned out I mean you I mean you dropped out of school she was super disappointed and I mean look where you are today. You know, she passed away three years ago. And, yep,
Starting point is 00:44:09 and she was 63 years old when she died. And she spent the last three years with me and my family. But I remember, oh, man, we were at an award show. They were giving me some award for an achievement in the music industry.
Starting point is 00:44:35 and she was sick, and she was my date to the show. And we saw Barry Gordy. She said, that's you. Yeah. Dude, you're like Oprah. You bring out the tears. Troy Carter, founder of Adam Factory. By the way, Lady Gaga was not the only star they managed.
Starting point is 00:45:14 Over the last several years, their roster has a third. included John Legend, Priyanka Chopra, Megan Traynor, and John Mayer. And you know that decision he made to quit rapping when he was a teenager? It was probably a good one because too many song Where's the Party? The one we played earlier? It's been on YouTube for 10 years, and it only has 13,000 views. Hey, thanks so much for listening to the show this week. If you want to find out more about it, you can go to how I built this.npr.org.
Starting point is 00:45:47 please also subscribe to our show on iTunes or however you get your podcasts. You can also write us at H-I-B-T-N-P-R-O-R-G or follow us on Twitter. That's at How I Built This. And one more quick thing. This week we've taken a little break from our How You Built This segment, but we're definitely going to be back with a new one next week. So if you want to tell us a story about something you're working on, go to build.npr.org. Our show was produced this week by Ramtin Arablewe,
Starting point is 00:46:17 who also composed the music. Thanks also to Neva Grant, Sanaz Meshkampur, and Jeff Rogers. Our intern is Claire Breen. I'm Guy Raz, and you've been listening to How I Built This from NPR. Hey, if you're still listening, you know, a lot of people ask me what podcasts I listen to, and I listen to a lot, and one of my favorites is NPR's Planet Money. It's full of super fun, insightful stories that explain all kinds of things about the world. You don't even have to care about finance or economics.
Starting point is 00:46:50 to love it. It's a great show, and you can find it right now at npr.org slash podcasts or on the NPR One app.

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