How I Built This with Guy Raz - Mielle Organics: Monique Rodriguez

Episode Date: May 15, 2023

For Monique Rodriguez, hair care was a hobby; she never thought she could build a business. In fact, after high school, Monique followed her mother’s advice to find a solid, recession-proof... career, and she went into nursing. However, Monique realized it was not for her, and she pursued side gigs selling everything from Mary Kay to cable subscriptions. But when a devastating loss turned Monique’s world upside down, she found joy in her hobby. What started as Monique’s homegrown haircare experiments posted on Instagram eventually became Mielle Organics, a line of products made for textured hair with natural and organic ingredients. Educating herself through internet research, going to trade shows and conferences, and learning from some big mistakes, Monique and her husband Melvin turned her hobby into a massive global haircare and beauty brand.This episode was produced by Casey Herman, with music by Ramtin ArabloueiEdited by Andrea Bruce, with research help from Alex Cheng.You can follow HIBT on Twitter & Instagram, and email us at hibt@id.wondery.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Starting point is 00:01:41 walking distance from so much of the city, made it feel less like a visit and more like we were actually living there. Plus, taking a trip is the perfect time to host your space on Airbnb. Your place with all of its personal touches and its amazing location could make someone else's vacation even better. Your home might be worth more than you think. Find out how much at Airbnb.ca.ca. Hey, it's Guy here, and before we start the show, I want to share something I heard recently from Stephen Colbert. It's about learning from failure. He told me an incredible story from way back when he was doing improv in Chicago, and how he broke on stage one night, which he initially thought was the worst thing ever, but it actually changed his life and his approach to comedy forever. To hear my conversation with Stephen Colbert and other
Starting point is 00:02:35 incredible creative people, listen to my other podcast, The Great Creators. Just search for the great creators with Guy Raz wherever you listen to podcasts. And now on to today's show. We didn't really have a good understanding of like how to run a business. So we were literally spending and not monitoring like what was going out. Yeah. We had to learn the hard way and it really humbled us. Top line was great. The company was growing. Like so on the outside looking in like, you know, it looked amazing. Yeah. But when you lift up the hood and you looked underneath the hood, everything was jacked up. Welcome to How I Built This, a show about innovators, entrepreneurs,
Starting point is 00:03:29 idealists, and the stories behind the movements they built. I'm Guy Raz and on the show today how Monique Rodriguez walked away from her nursing job to pursue her hair care hobby and built a multi-million dollar beauty brand in less than a decade. Miel Organics is a hair and skin care brand. It started out, like so many companies we profile, as a solution to a problem the founder had. Monique Rodriguez wanted healthier hair after years of chemical treatments and she wanted a problem. product that was natural and organic, a product that would work on her textured hair. So after doing some research, she started to coat her hair in things like eggs and bananas and avocados. Sometimes it worked, sometimes it felt like she had a smoothie poured on her head.
Starting point is 00:04:30 But eventually, her experiments got more sophisticated. She'd use mint extracts and almond oils and other ingredients to see how it affected her hair. And of course, she would document it on her Instagram account. This was back in 2014. At the time, Monique had a few hundred followers, but many of them had the same hair challenges, and they followed Monique's experiments closely. Now, before I continue, I should mention that at the time, Monique was a nurse. As a kid, growing up near the south side of Chicago, most of the women she knew who had steady, good-paying jobs were nurses. But Monique was dreaming of something different and was always searching She attended multi-level marketing courses.
Starting point is 00:05:14 She tried selling Mary Kay and Avon Cosmetics. She sold jewelry online. None of it worked. But there was something about her home experiments with hair care products that just clicked with her small band of social media followers. And they wanted to buy them. The options for women with textured hair, mainly women of color, were limited. And Monique seemed to be onto something. Now, I won't give away how it happened.
Starting point is 00:05:40 You'll hear the story in a moment. But in less than 10 years, Monique Rodriguez and her husband, Melvin, would go on to build a huge brand that would eventually be acquired by Procter & Gamble in 2023, the first black female-founded beauty brand in P&G's portfolio. But before all of that, Monique, as I mentioned, grew up in Chicago and then later in a suburb called Riverdale. She first met her husband Melvin in middle school, and they started dating Monique's senior year of high school. Monique's mom worked as a secretary in hospital, and she remembers watching her mom work very hard and struggle to make ends meet. But something Monique also remembers is how her mom wanted her to understand, even as a little kid, that she could aspire to do more and have a better life. So growing up, my mom was basically like a single mom trying to raise her kids. It was me and my brother.
Starting point is 00:06:36 my dad he suffers from drug addiction so you know he was present in the household but not necessarily present to where his kids needed him yeah so i grew up seeing my mom pretty much struggled to take care of me and my brother she worked at university of chicago hospital and because she worked in the hospital environment she had a lot of nurse friends so i remember being a little girl and she had one of this nurse friend and we went over her sister's house for like a bar barbecue or something. And it was just like this big home. I thought it was a mansion. Now that I look back, it wasn't. It was just a regular house. But it was bigger than our house. And, you know, she had a daughter and her daughter had a pool and her room was just so beautiful, like a princess room. And I remember
Starting point is 00:07:24 at that moment telling myself like, wow, when I grow up and I have kids, like, I want to live like this. Like I want my kids to live better than me and have something like this. And my mom, I don't even think she realizes this, but that instance planted a seed in me to start thinking differently and wanting more for my life than what, you know, I was given or how I was brought up. You know, I always like to say that I didn't have to go to dare or, you know, learn about not doing drugs in school because I learned it in my own household, like how it rips households apart, like how it affects your lifestyle, your body, your health. And I said, I'm going to do something different and I'm going to change my family's trajectory, even at a young age. So yeah, that's how I grew up. My mom, she just,
Starting point is 00:08:10 you know, worked very hard to provide for us, and I'm truly thankful. And I guess your interest in beauty started in your childhood, too. Like when you were a kid, tell me about that. Yeah, because I've always been like a girly girl. And my mom, she'll laugh to this day and like, you're always in the mirror. You're always in the mirror doing your hair. I remember being obsessed with my grandmother. My grandmother had long hair and she used to use main and tail shampoo. And that's how much I paid attention to it because I knew exactly what shampoo she used. For horses and humans. Yes. Yeah. Yeah. And so I was always curious because of my grandmother because my grandmother was like, you know, very fancy and, you know, always kept her hair nice and she always made sure she went
Starting point is 00:08:56 outside and had a lipstick. And so, like, that was my passion. I enjoy sitting down with my grandmother, brushing her hair, playing in her makeup. So beauty was always something that just was very intriguing to me. And I also remember being young and, like, looking at women. And I would just look at a lady and I would just rearrange her whole look and give her makeover in my mind. Because I'm like, oh, if she had her hair like this or if she put this makeup on, if she wore this, Like, she would look so cute. Like, I would just give people different looks, just using my imagination. So it was just always, like, my thing.
Starting point is 00:09:33 Yeah. I guess growing up, and you mentioned your mom worked at the hospital, and your mom, I guess, encouraged you to think about pursuing nursing as a profession because it is a great, stable job. Of course. It's a great job, and it's recession-proof. But, yeah, so I think that parents also have a very unique way of manipulating their kids into getting their kids to do what they want.
Starting point is 00:09:56 I think that my mom was like putting me in situations like, look, if you go to nursing school, this is what you have. Like, look at all my nurse friends. Yeah. So, you know, I was a good kid. I thought that was my only route to be successful because, you know, I didn't grow up seeing women, entrepreneurs, let alone like black women
Starting point is 00:10:16 that were running and operating business. Like that was non-existent when I was growing up. I saw women that struggled. and took care of their families. And the black women that I did see that were successful, were in entertainment. They were models and actresses. And so growing up, you know, I thought that I can be a model.
Starting point is 00:10:37 And I used to like drag my mom to take me to pageants and go to like different model calls to model for like hair companies. And my mom, she never said it, but it was like her action show like, you're not going to make it in this beauty space. And so my dreams of what I wanted to do of being in the beauty industry, I just kind of like put my dreams to the wayside and deal what my mom told me to do. Yeah. And so I went to nursing school and became a nurse at the age of 22.
Starting point is 00:11:06 So let's talk about nursing. I mean, what was that life for you? You were, I imagine a typical day was just 10, 12 hour days just day and day out. It was not enjoyable to say the least. I started in a labor and delivery because as a young 22-year-old nurse, I said, I want to work with women because I can relate to women. And I think I'll be a better nurse working with people that look like me. So what I enjoyed the most about nursing was serving and helping people. Yeah.
Starting point is 00:11:39 Like getting to know families and, you know, just meeting people. Like that's what I enjoyed. I enjoyed the thrill of, you know, when a patient comes in and we have to run into the old. and we have to hurry up and start IVs. Like I enjoyed like the adrenaline rush of being a nurse and like saving lives. Like I did enjoy that. But it was just like the day-to-day taxing, the hours, because I worked nights because I had my first daughter. And, you know, I didn't trust anyone to watch her.
Starting point is 00:12:09 So my husband and I, we would rotate shifts. And so I worked the night shift. And it was, I still look back to this day. And I'm like, I'm so thankful that. I don't work nights. I appreciate and value my sleep so much because it was so taxing on my body. I remember days having to drive home and having to pull over on the side of the road to go to sleep so I don't fall asleep on the expressway. It just really got to me and I felt burnt out very fast after like one year of working as a nurse. Was it clear to you pretty early on this was not what you were going to do with your life?
Starting point is 00:12:44 Yep, very clear. I remember like when I first first. started and I stepped on the floor of labor and delivery, I dealt with more senior nurses and senior personnel that worked in the hospital that were not too friendly. They're not nice. They were mean, quite frankly. And, you know, I would ask myself, why is everybody so mean? And it dawned on me very early, like, they're mean because they don't like being here. And I just told myself then, I was like, this is not what I want to do for the rest of my life. I have to find other things to make money so I can get out of this career. Like, that was my mindset.
Starting point is 00:13:23 Would you go home and, you know, I mean, you'd come home and six in the morning or something, and Melvin was probably asleep, but when both of you were awake and talking, would you sort of say, what can, I've got ideas. Are things I want to do? Do you remember having those conversations with him? So the funny thing is, even before I became a nurse, I've always had this spirit of independence, autonomy, like I've always been a visionary, a job. dreamer and before I even became a nurse, Melvin and I, we had, you know, we got sucked up into
Starting point is 00:13:53 the direct sales. The multi-level marketing stuff. Yes. Would you go to the seminars and learn about them? Yes, yes. Like, I was probably like 19 or 20 in nursing school. Yeah. And I remember the direct sales company that we were sucked into was called ACN.
Starting point is 00:14:14 It was like a cable company. And so we would go to these seminars, and I remember it was this husband and wife couple, and they painted this visual like all direct sale companies do. You're going to be rich overnight, and you're going to live this amazing, lavish lifestyle if you just sell all of whatever we were selling at the time. Yeah. It was cable subscriptions. It was cable subscriptions, correct.
Starting point is 00:14:39 And I remember we would host these like parties to get people to buy into these subscriptions. When I tell you, no one bought into those subscriptions, and we were like, what is this? Like, I did not sell any cable subscriptions. And I did not become a millionaire overnight, like they promised. I know that you also did, like, Mary Kay or Avon or some of that at a certain time. When I tell you, I did, like, so many direct sales, because they will always sell me with the life that I wanted. And I thought I would get it by, you know, buying into this direct sales. business and it was cheap. So I didn't have a lot of money. Melvin didn't have a lot of money.
Starting point is 00:15:21 So Mary Kay was like $100 or $200 to join. And so that was my second encounter with direct sales. So I would host like Mary Kay parties. And I did that for a while. And I just knew I was going to get the pink Cadillac. I was going to be the national sales director of my region. That was my goal. And I think at that time, it was probably like 21. Yeah. Did that for a while. and, you know, that never got off the ground. I did probably sell, like, a few more lipsticks than cable subscriptions, but it wasn't anything that could pay my bills. What was Melvin doing, by the way?
Starting point is 00:15:59 He was, he worked at UPS, so he started at UPS when he was 16. So he started as the guys that packed the boxes and put him on the truck. I don't know what they're called. He started there, but he, before he came on to Myel, He was a project engineer. So he went to school, became an engineer, and he just worked his way up. Wow. And so they're saying that UPS is like they bleed brown.
Starting point is 00:16:24 And when I tell you, like, that was his saying, like, he bled brown because he really thought that he was going to climb the corporate ladder and be like the VP of UPS one day. That was his, like, goal to do. I'm curious about something, which is I read you describe yourself as that naturally you're not a salesperson. Like you don't feel comfortable going up to people and selling things. And so what was that like doing Mary Kay or selling cable subscriptions? Like, did you have to like break out of your shell and fear of doing that?
Starting point is 00:16:57 How did you do it? Yeah, that's a great question because I'm not a talker. I'm an introverted person by nature. But I forced myself to come out of my shell in order to get a job done. And I do credit that to working. as a nurse because I had to deal with so many different patients from all different walks of life. And I learned very early on how to develop, like, rapport with people and how to connect and engage with people and make them feel very comfortable with me.
Starting point is 00:17:29 And I took the same skill set of making people feel comfortable from nursing, and I applied that to business. So I learned how to push myself to talk more and to be more interactive and engage with people at a level where I'm uncomfortable, where it scares me. And I know that if I'm scared that I'm challenging myself, and you can only grow from those type of challenges. Yeah. Those were not the only businesses you tried out.
Starting point is 00:17:57 You tried a few more out, including at a certain point you thought maybe you would start your own nursing agency, like home care agency. And I think you even did the paperwork to start that business, but that sort of didn't go anywhere. Tell me what happened. Yeah. So as I mentioned, I got burnt out. after a year of working as a nurse.
Starting point is 00:18:15 So I stopped working at the hospital and I decided to start working agency. When you work agency, your pay is also more. So I'm like, okay, this nursing agency, they're paying me this. And they have these contracts with this hospitals. I wonder how much they're getting paid.
Starting point is 00:18:34 They're getting paid, yeah. Yeah. And so that was my thinking. And I'm like, I think I can do this. Let me start my own agency. Yeah. So I started Googling like, you know, what are the steps that I need to take to create a nurse agency? So I did the whole
Starting point is 00:18:47 business plan myself and then I realized like, how am I going to establish contracts with the hospitals? That was the part I couldn't figure out. Yeah. And so I easily, I quickly got discouraged and I'm like, okay, this is not for me. Like, who am I to think that I can like start this company? Like, you don't know anything about business? Why don't you go back to like what you know and that's working as a nurse? Right. You know, I think it's just a fact of like, you know, you can't be what you don't see. And I'll be honest with you. Like, I thought that being a business person or business owner, entrepreneur or whatever, like, I thought it was something for like white men.
Starting point is 00:19:26 Yeah. Like, I didn't even think that like black women could even do this. So it was like the negative voices in my head were always telling me like, this is not your lane. Like, what are you doing? You have no experience, no knowledge in this. Like, I would let the thoughts of doubt and fear be louder. than like the faith and believing in myself. Were you, it sounds like you were still practicing as a nurse and trying out these different
Starting point is 00:19:52 things that weren't working, but I think what's so cool about what you were doing at the time, and maybe it was just, I don't know, a combination of perseverance or just energy or just dreaming, but you kept trying things. Yeah, still kept trying. And then at even one point, I said, okay, well, if entrepreneurship is not something for me, let me go back to school and let me try to further my nursing career because then if I advanced my degree in nursing, I can open up my own practice as a nurse practitioner. So in 2009, I enrolled back into schools to advance and get a master's degree and become a nurse practitioner.
Starting point is 00:20:32 And in 2009, that's when I got pregnant with my second daughter and she ended up coming like two months early. So I don't know if you know this, but both of my daughters were born on my birthday. Wow. Yeah, that's like our fun fact. That's a one out of 365 chance. Twice. Yeah, twice, yes. Wow. And they were both early. So Mia, she was only a month early. And then McKenzie, who was my youngest, she was supposed to come in January, and she was an emergency C-section. And she, when she was born, she was a fighter. She's a tough one. And she's still tough to this. day. But she stayed in the hospital for two months in order for her to grow and just develop. She was little when she was born. She was a preemie. Yeah, she was two pounds, seven ounces.
Starting point is 00:21:19 So she stayed in the NICU. So of course, I'm in school and I'm like, okay, I'm not going to focus on school. So I dropped out of the program. And then, you know, when she came home and she was a baby, I still wanted to watch her closely. So that's when I transitioned to being a home health nurse. Yeah. When she came home. I know that your next pregnancy in 2013 was a traumatic experience. It started out as a high-risk pregnancy. You were eventually rushed to the hospital, and I'm sure it's hard to talk about,
Starting point is 00:21:56 but I know it was an important turning point in your life. Can you tell me what happened? Yeah, and I don't mind talking about it because honestly, like when I talk about it, I feel that like I'm honoring my son. And because, you know, he's the reason why obviously God sent him to be my angel, but Miel wouldn't exist if it wasn't for what I went through. And so in 2013, got pregnant and we were not trying. So it was a surprise.
Starting point is 00:22:29 And I was already nervous about the pregnancy because of how high risk McKenzie was. And I remember the doctor told me when she saved McKenzie's life, she said, I cut your uterus up and down. That's like for emergencies. And usually when you have a C section, the cut on the uterus is like transverse. So it goes across horizontal, I guess. And so she told me, she said, because I cut you up and down, if you have a subsequent pregnancy, make sure you tell your doctor because you will be at risk for a uter rupture. Oh, wow.
Starting point is 00:23:07 And so he was scheduled to come in September, and unfortunately, it happened. The uterine rupture happened on August 9th. In the middle of the night, my husband had to rush me. He had just came home. Thank God. He had to rush me to the hospital. Wow. You know, I didn't live by any high-risk hospitals.
Starting point is 00:23:28 And I think my doctor was at home. And so it took him forever to get there to the hospital, to do the emergency C-section. So because it took him so long to get there, my son's heart rate continued to drop. And, you know, he continued to lose oxygen to the brain. So when he was born, there was no brain activity. And, you know, it was just devastating. And he, you know, we didn't let go right away because we held onto our faith and we said, we're going to continue to pray that God brings him through.
Starting point is 00:24:03 But unfortunately, we had to, um, deal with God's will. And my son, he stayed on life support for six months because that's how long we, it took us to really come to terms with the fact that he was no longer with us. And, you know, it was just, it was a terrible, like, moment because we will watch his, like, he would grow, like, in the physical, like, his body would just grow. But, you know, there was, he was lifeless. Did you, I mean, here you are still a young mom with,
Starting point is 00:24:35 two girls who still need you. You're their mom. Yeah. You know, they weren't probably your older daughter kind of knew what was going on, but they still need mom. Yeah. How did you just work through the depression that, you know, that you experience? Yeah, and that's the thing, like, that's looking at them because they were three and seven. Yeah.
Starting point is 00:25:01 I knew they needed me to be their mom. even though I was hurting I was sad like I still had to show up probably the hardest thing was like explaining to them seeing their mom leave them with a big belly but then to come home with nothing when we've talked about you know this baby and you're going to be a big sister like that was the hardest thing to like tell them but our faith was what we had to hang on to we were not churchgoers before. but during the time that he was on life support, we were at church at the altar every Sunday. And we began to be at peace with God's decision. And even though we didn't understand it, we didn't understand why, but it wasn't for us to question.
Starting point is 00:25:49 And, you know, that pain, that situation ultimately led me to a higher purpose. And I tell people this all the time, like, yes, I have a hair company. I sell shampoo, conditioners. but ultimately I'm very vocal about how my vision of starting my ill came from God deciding to put God first is when I had the vision to just go on social media and just talk about hair it was just me getting my mind off of like you know the loss of my son and finding a routine that like kept me busy like doing things that I love is what kept me from being depressed when we come back in just a moment
Starting point is 00:26:34 how Monique's beauty hobby wound up planting the seeds of what would become her own new business. Stay with us. I'm Guy Raz, and you're listening to How I Built This. One more thing before we get back to the show, please make sure to click the follow button on your podcast app so you never miss a new episode of the show, and it's totally free. Hey, welcome back to How I Built This. I'm Guy Raz. So it's 2014, and Monique is coping with the death of her son. And she finds that it helps to stay busy, so she starts to get on social media and share hair care tips.
Starting point is 00:27:24 And Monique says she wasn't really thinking about her beauty hobby as a potential business, at least at first. It was a way to just like creatively express myself. Yeah. And I was expressing myself with like, you know, hey, this is this hairstyle I made today. Like I'm making this concoction. I'm mixing together like some avocado, banana, some oils. and I'm going to put this conditioner on my hair. Like, let me know what you guys think.
Starting point is 00:27:51 You would take, like, literally an avocado and bananas and mash them up? Oh, of course. And I would do a lot of researching because I had heat damage hair. Heat damage from straightening it? From straightening my hair, yep. So from the age of, like, 12 until, like, my late 20s, my hair was always straight. Like, I didn't want to embrace my curls. And I would figure out and read online, like, okay, what,
Starting point is 00:28:16 ingredients are great for like restoring the curl pattern or helping seal the hair cuticle or the structure and the strength of the hair. So I was just like literally sit on the computer and just order like different oils and like test it on myself and I would just like post about it on social media. And I found so much joy in doing that because women were like asking more questions because they were dealing with some of the same hair challenges and hair issues. And so that's I tell people like I wasn't planning on creating a product line because I would actually share like the different concoction recipes I would post it on social media to help other women. And when I see people are just like so happy and they're amazed with their results like that makes me happy. That gives me joy. At that time was Instagram? Could you put videos on Instagram or was it still just static? It was just pictures. Yep. So you would have a picture of you, I'm assuming. And then maybe in the description you describe what you. you use and how you made it, which is, which really is the best of social media. Like, I love that. Like, I follow all these cooking people because I look at what they're cooking and then I want to
Starting point is 00:29:22 make it. And essentially, that's what you were doing. You were offering up recipes. Yeah, I was offering up recipes to whoever, whoever wanted those recipes. So it wasn't to the point where, like, I even had, like, a formula that you can actually market and sell. So, for instance, I would make, like, because I knew my hair needed protein. And so as I was researching, I'm like, okay, egg has a lot of protein. And so I would make conditioners and I would mix egg into that conditioner. You crack an egg into it. Yes.
Starting point is 00:29:54 And then I would put it on my hair. And so this is like trial and error. And women were actually making the exact recipes and trying it and experimenting on their hair as well. And I was like that showed me at that moment like, oh, I have influence. they're taking what I'm saying and they see value in it and they're actually like recreating it. So that was a light bulb moment for me to like show are you going to take this influence and use it the right way and grow and scale this or are you going to just look at this as a hobby and continue just having fun with it. And you had roughly how many
Starting point is 00:30:36 followers at that time? Oh like like 500. If that. Yeah. And but I mean, even with such a small following, I mean, that kind of positive feedback, I guess, helped you start to think about opening your own business, a beauty business. And I guess your initial idea was like a salon, maybe featuring your own hair care products. Yes, right. I wanted to make my own products in this hair salon. And so I had like put together like a plan of creating a hair salon. And I remember telling my husband this. And my husband will always encourage me too. Because I would have those days where I would just sit and, you know, just probably stare at the wall. And he's like, no, get up. Like, get out your plan. What are you going to do next? Let's do something. So he would always push and encourage me too because he saw that when I started focusing on stuff that had to do with hair, my face will light up or I would be happy or I'll be focused.
Starting point is 00:31:29 Yeah. And so when I thought of the idea for the hair salon, he was just like, okay, we're going to do it. So I knew, I'm very self-aware. I understand my weaknesses. I understand the areas that I'm really good at. And the areas that I'm weak, I go find help. And I knew that I did not have any knowledge of business. I knew that I did not have any knowledge of how to build a brand, how to market on social media.
Starting point is 00:31:55 So I would go online and listen to podcasts and how I built this was one of the podcasts that I would binge listen to. I would find workshops that were talking about branding. And so I went to one workshop and she was a famous celebrity hairstylist who's from Chicago. And she was doing a workshop on how to build your brand on social media. And I presented my idea to her. And I said, I'm really looking to open up a hair salon. And she's like, I think that what you're trying to do is really great. But with you being a nurse and going into the salon,
Starting point is 00:32:34 space and having all of these cosmetologists work under you, it's really hard to get them to respect you because you don't come from their space. Interesting. And so when she gave me that advice, I didn't take it as like, oh, she's hating on my vision. I actually thought about it. It was like food for thought. And, you know, I appreciated her advice because it was the way that she delivered her advice.
Starting point is 00:32:59 I mean, I wouldn't have started my ill and blew up how I have if it wasn't for me talking to heard because I clearly wanted to start a hair salon. A salon and she giving you this because you're right. I mean, that can be really dispiriting. You know, you're thinking, well, what am I going to do now? But really what it did was instead of taking the left fork in the road, it forced you to take the right fork in the road, which was, which was to make. To just focus on the products. Yep. And the thought was, well, if I can create products, I can just do that in my home, just make it and sell it. And it'll be a happy day and I don't have to deal with anybody. And the name, Mael, I think it's a It's like a combination of your daughter's names and their middle names, right?
Starting point is 00:33:38 Yep, yep. So I have my first daughter is Mia Gabrielle. My second daughter is McKinsey Ariel. So they both have L at the end of their middle names. And I like to say that they're mine, they're my L's. But in actuality, like, it's really a combination of all my kids' names. My son name was Milan. Milan, yeah.
Starting point is 00:33:58 So you knew that you were going to focus on products. But what was the first product you were going to? going to try to do. How did you start to think about what that could be? Yeah, so my first product was an oil because as black women, we're always oil in our scalp. And so one of the oils that I started with really focused on scalp. And I knew that like the foundation of healthy hair is having a healthy scalp. So I decided to, one of the carrier oils was almond oil. When you say carrier oil, it means the oil that you put extracts in it. That's like the base. Okay, got it. Got it. Got it. Yeah. So sometimes if you put essential oils
Starting point is 00:34:41 directly on the scalp, it can burn and irritate the scalp. Yeah. So you kind of have to like dilute it with something. And almond oil has a lot of protein in it. And I decided to mix it with like peppermint oil because peppermint is an essential oil. And I wanted to use the almond oil as a curial oil. And so with my first product, the almond oil, like I would show how my hair would be so shiny, like I would show how I would use it in my hair regimen, how I would use it as like a hot oil treatment. I would literally everything that I did on my hair using it, I would post like everything. So you have this product, right, this almond mint oil. Yes. And how are you going to then sell it? Were you going to make it yourself and put it in like little glass bottles with a
Starting point is 00:35:26 tincture and kind of make a label for it? Or was that how you were going to start initially? Yeah. So at that point, I knew that I needed to find a chemist because, of course, I have a science background, but I'm not a chemist. So I knew that I needed to find a chemist that can help me actually to create formulas that work for the hair. And that's how I started. So I found a local manufacturer to bottle it, package it. And I think I started with like silk print at the time because I think it was cheaper. Let me ask you about the economics of this because you were, obviously you were a nurse and you had a pretty good ink. and your husband was rising up the ranks at UPS, but still like there is an outlay you have to put in probably a few, maybe 10,000, maybe more, $20,000.
Starting point is 00:36:14 Yeah. And, you know, and to get the business, like, to launch the website, up until that point, I had spent about $10,000. And this is just saving money from your job. I like to say that it was like on Lelway. So every time I got paid, I would probably take. the majority of my paycheck and pay for something. So if this week I needed to get my website done, okay, I would tell the web designer, well, I get paid on Friday.
Starting point is 00:36:42 If I owe my website designer 500, I would budget to pay him or her $500. And if I needed to like order some more like inventory or products, that would probably cost me like another, like let's just say $500. So I knew that by Friday when I got paid, I'm going to be left with whatever. and I'm going to divvy that up on something else that I need and then pay my bills and take care of my kids. So that's kind of how, like up until I was able to gather everything that I needed to have in order to launch when I launched in May. May 23rd, 2014, your website goes live. You are still working as a nurse, which I think is really smart.
Starting point is 00:37:22 Usually you're not going to make any money right away. Correct. Yep. So you would have people on Instagram. You would say go to the website to order. Yep, go to the website. So I, like, built up so much anticipation and momentum that I was doing something. Yeah. And what I learned is to, like, really spark curiosity in people.
Starting point is 00:37:40 In the post, you were saying, I'm working on a product. Like, you told people months in advance. Yep. And I would take everyone, whoever was following me, I would take them on the journey of me creating this product. Yeah. So I made people feel like they were apart. And people tell me to this day, like, I remember when you were testing samples in the lab, because they felt like they were a part of it.
Starting point is 00:38:00 So, I mean, I would even ask, like, what color do you prefer or, like, which product looks the most enticed into you? Like, I would ask questions, and that's how I became curious to know, like, you know, what is my audience one? Like, what are they looking for? Like, what are some of the problems and the issues that they're facing? Because if I can understand their problems, then I know that when I launch a product, the product is going to be a solution to their problem.
Starting point is 00:38:25 And you didn't have thousands of followers. You had hundreds of followers. It wasn't like you were Kylie Jenner, not to pick on her, but she had millions of followers when she started a brand. So, you had like a few hundred followers. Yeah, not a lot at all. And I just, you know, I didn't let that discourage me because I felt that like if I can just grow and sell a great product, the best way of marketing is word of mouth. If they like the product, they're going to come back and buy more and they're going to tell their friends about it. So I really focus on like the benefits of the product. and show the results. So the day that we launched, even though I started with one product, which was an oil, it sold out. How many bottles did you sell? I think I had like 100. Wow.
Starting point is 00:39:09 And I have to assume it was you and Melvin, like, in your house, like, packaging them up and, like, putting the labels on them and sending them off. Yep. So, yeah, it was just me and him. And I remember he had said in the car because we were driving home as the orders were coming in. And he's like, what is in this oil? Like, what did you do? I was like, I don't know, but we're on to something. So let's go home and pack these orders.
Starting point is 00:39:35 And so that was the first day that we launched. And I was not expecting orders to come the second day because I'm like, okay, maybe all the people that supported and bought for me, they were probably all my followers. And they don't need to buy any more oil. So now we got to like wait until they come back to be repeat customers the next day. More oil sold. The next day. more oil sold. And I will tell you from the day that we launched, May 23rd, 2014, we have not gone
Starting point is 00:40:05 a day without having sales on our website. Wow. One of the things that is a challenge when you're, when you start out, right? And especially when you're successful is that people think that success instantly equals to having lots of money, but actually it can be a big challenge because you don't have enough money to scale, you know, especially if you're spending everything that's coming in to make more product and just from like a business perspective. I mean, on the one hand, it was exciting. People ordering things. But I imagine that making a profit was challenging initially, especially because your ingredients were expensive. Oh, yeah. Our ingredients and our packaging was like very expensive. But we were able to do okay because there was no middleman. So we were able to
Starting point is 00:40:51 generate a decent amount of profit in the beginning. But, you know, Everything that we generated, you know, we bootstrapped our company for so long until we got into retail. But as long as we were like online selling direct to consumer, we were doing okay. But we just invested that right back into more product and marketing. Tell me about how you, I mean, you and Melvin are, you're not celebrities. You were, you had no connections. You're entering a space that's dominated by three, four companies, right? And so you're up against, there's a lot that's working against you.
Starting point is 00:41:24 So how did you get into that world? How did you find people to work with and to help you kind of get to the next step and to expand? Did you, would you go to like trade shows or would you? Yeah, tell me what you did. We did a lot of trade shows in the beginning. So as I mentioned, like I would go online and find like different workshops that I can attend. I would also, you know, join these like natural hair communities and all of the, these natural hair sites. And so I was able to meet and connect with a lot of great people just by
Starting point is 00:42:01 going to trade shows. Like one of the manufacturers that I work with today, I met someone that introduced me to them at a trade show. Some of our marketing that we did early on was a connection made at a trade show. So, you know, it's just getting out there and networking and, you know, just showing up every show that we did, you know, even though we didn't have a lot of money. you can tell that we put a lot of love and effort into like our displays and how everything looked. People would just come over and talk to us and want to learn more and figure out how they can help us scale. And they also found out like that we were actually real cool people and very humble people that, you know, they wanted to work with. And so a lot of the connections came from consumer trade shows and also B2B trade shows.
Starting point is 00:42:47 Yeah. And was it just you and Melvin for the first year or so? For the first year, it was, yeah, it was me and Melvin. And then we had brought on, we started working with like an outside contractor that was like doing marketing for us. Because all of the marketing, that was like me just doing it just Instagram. Yeah, off of Instagram. And I found her at about six months. And I knew that like influencers was a huge part of my strategy of like bringing on people and, you know, finding like brand and bad. and micro influencers that we can work with.
Starting point is 00:43:25 And she helped me secure, like, one of the big influencers that I had worked with at that time. Tell me about the capital outlay. Like, I mean, today, to get influencers, it's a, I mean, obviously it's a big business and it costs money. But in 2014, 2015, did you have to spend a lot of money to get influencers to work with you? I mean, you know, at that time, it was a lot of money to me. When I look back, I'm like, no, that wasn't a lot of money. But I would say I probably, I think my first influencer was like $3,000 per post. Yeah.
Starting point is 00:44:00 That's, yeah, I mean, that's a lot for a small business because you're probably still well under a million dollars in sales, I imagine. Yeah. Did you, I mean, one of the things that being at a trade show also is you've got to talk about your product and you've got to kind of be out there. Yeah. And so how did you do that? How did you, like people you want to approach and maybe work with, how did you get through your introversion to do that? Yeah. So honestly, I had to learn how to get out of my own way.
Starting point is 00:44:37 That's number one. So I'll just use this as an example. So the first influencer that we worked with was, I guess she was a celebrity influencer at the time. And I saw that she was going to be at this beauty event. and it was in Detroit. You know, I'm in Chicago. So I call my friends and I'm like, we're going to drive to Detroit. I want to go to this event because I want to talk to this influencer and I want to just give her my products and just see if she likes it.
Starting point is 00:45:02 And was she a beauty influencer or a hair influencer in particular? She was neither. She was just on a reality show and she just had really beautiful hair. I knew that like, I'm like, she has beautiful hair. She starts talking about like what she's doing with her hair and she starts talking about it with my product. people are going to buy my product because of her. And so my friends, they were game. They were like, okay, we'll drive to Detroit with you.
Starting point is 00:45:24 And so I had set up a table. It was a booth display. And she was speaking. And then they opened it up for like questions in the audience. And I said, okay, Monique, here's your chance. Don't blow it. Just say it. And so I raised my hand when I tell you like I was probably sweating under my arms.
Starting point is 00:45:42 I was so nervous. But I forgot what I asked or what question I asked. but the last thing I said to her was and I just started a product line it's called my old organics and it's for natural hair and I see that you have natural hair and she was like yes I have natural hair
Starting point is 00:45:58 just meet me on the side and let me try your product so then I followed up a week later and you know we ended up doing a contract together and so she became the first influencer but it happened because of like me getting out of my way and not being afraid to like you know say something
Starting point is 00:46:14 yeah you through all of this networking work you did, you land your first retail shop, which is Sally Beauty, which is a massive chain of stores. And I think you got into like 90 or 95 stores initially. Tell me how that happened. How did you get in? I mean, I have to assume it's hard to get into one of these stores. It's extremely hard to get into retail. And the funny thing is, I didn't even realize how hard it was because it kind of like fell into our laps. So we had built up so much great momentum. We were selling product like hotcakes.
Starting point is 00:46:53 And, you know, we had a lot of social media buzz. And this was only year one. And we were also selling in like, you know, your mom and pop beauty supply stores. And so it was a black-owned beauty supply store that had called me. And she was like, you know, your products are just selling crazy in this store. I need to introduce you to this lady and she has like all the retail connections and she can help get you into like the major stores. And so I kind of just like blew her off and I was like, okay, yeah, just give me her number. And I took her number, never called the lady.
Starting point is 00:47:32 So the beauty supply owner calls me again. She's like, did you call her? Like I told her that she was expecting your call and, you know, I probably got distracted, busy. I still didn't call the lady. So the third time she gets on a call with my husband and I, like we happen to be on a call together. So she puts me on blast in front of my husband. She was like, yeah, I've been telling Monique to call this lady. You know, she has great connections with retails.
Starting point is 00:47:56 And the way your products are moving in my store, like, you guys should really just entertain her and give her a call. And so my husband's like, oh, well, give me her number. I'll call her. Because, again, like, my fear was like the fear of rejection. Like, I didn't know what to say to her. So I kind of just let my own fear and doubt keep me from calling her. I was procrastinating. But my husband, like, he is extroverted and he's very persistent.
Starting point is 00:48:24 So I'm going to call this lady. I'm going to see what she's talking about. He calls her. She flies out to Chicago and she comes to see, like, we put together like this little mini presentation. And it was really just like our analytics of like how we were selling online. And the chart that we showed her, like, literally blew her mind. And she was like, this, this is just unbelievable. Wait, you guys started
Starting point is 00:48:47 and you started this year? Yeah, we're like, yeah, we started in May. And she was like, I've never seen this before. When we come back in just a moment, how that conversation changed the trajectory of Monique's homegrown business. Stay with us. I'm Guy Raz and you're listening to How I Built This. Hey, welcome back to How I Built This. So it's the summer of 2015 and Monique and Melvin happened to be at a gymnastics tournament with their girls in Dallas. And the headquarters of that all-important national chain, Sally's Beauty, is just 45 minutes away, which turns out to be really serendipitous. So we get a call from this broker, and she goes, hey, Sally's, they're very interested.
Starting point is 00:49:54 They heard about what you guys are doing on social media. They are very excited about this brand. They want to meet you guys. And, you know, we were like, oh, okay, well, we're already in Dallas, but, you know, we're here with our kids. And, you know, we don't have a babysitter and we don't have anything to wear. And she was like, they're like, bring your kids to this meeting. They really want to meet with you guys.
Starting point is 00:50:13 And I'm like, how do we go to this corporate meeting and we're bringing our kids? They're like, you know, five and nine. I'm like, they're not going to sit still. And so we're like, hey, we're just going to make it happen. And so we ended up bringing our kids to this meeting. And we sat in Sally's corporate boardroom. And I remember telling my kids, I'm like, this is a very important meeting. just sit in the corner, keep your hands crossed, don't say a word.
Starting point is 00:50:35 Hope you had a lot of crayons. Yes. So what's so special about that moment is because now they're teenagers and they were a part of like the beginning to see their mom following their dreams. Yeah. But, you know, Sally's were like, you know, we're going to test you guys in about 95 stores because you guys are new. And I'm like, hey, I'm just happy to be in 95 stores. How did you, because one of the challenges you've got to scale up, right? You need the cash to provide them with all of the product they need for the stores.
Starting point is 00:51:10 And you guys were still bootstrapped. It was you and Melvin. Yep. It was your company. How did you all of a sudden go from making a few hundred items a week to thousands? Yeah. And I knew that was the next question. Because we knew that we were going into Sally.
Starting point is 00:51:26 So that was in the summer of 2015. Remember the trade show that I mentioned that I was at that I met someone that connected me to the manufacturer that we currently work with today. So it was like timing is everything because the previous manufacturer that we were working with in Chicago that was very small, they cannot keep up with our supply and demand just with our online orders. And then connecting us with a manufacturer that allowed us payment terms. We started off with like 30 day terms. And so that allowed us more flexibility with like, you know, our money. But then we knew that like we needed to support the retail shelf because it's very expensive to go in retail.
Starting point is 00:52:10 You have to like, you know, pay them for like there's a percentage of like their marketing and what they're going to do to support your brand. So you're paying for that. So there are like a lot of different factors and numbers that were coming off top. And looking at our numbers and our balance sheet, we're like, okay, we're not going to be able to afford all of this. Now we need a loan. And how much money did you need?
Starting point is 00:52:35 So we, I don't know if we actually knew how much we needed. I think that we just knew we needed a lot of money. So my husband, when he worked at UPS, he built a relationship with one of the contractors that provided services for UPS. And they became friends. And this was like, you know, well-off guy. And so when we needed the money, my husband's like, I know the perfect person to call. And so he called his friend and basically like showed him the same type of analytics, our website.
Starting point is 00:53:04 And his friend was also blown away. He was like, wow, you guys are growing like this? And you just started? And we were like, yeah, but here's a dilemma. We're about to go into retail. We have this offer on the table. We're launching into 95 stores, but we need the money to support it. And so his friend gave us a loan for 250 grand.
Starting point is 00:53:26 And that 250 was like the push. that we needed to like, you know, launch into Sallies. And by the way, when you're in 95 stores, because a lot of people think, okay, that's it you've made it. But you're one of like 10,000 products in that store. Yeah. It's still really, really hard. This is why you see people like doing samples at the grocery store because it doesn't necessarily guarantee anything. Absolutely. It does not. People think it's nice and pretty to Sam on shelf.
Starting point is 00:53:52 But listen, you are a small fish and a big pond. Yeah. And you're competing against people that have way larger budgets that can pay to be on those shows and can kick you off of those shows that they want to. So we launched in 95 stores and we listed every store on our website. We communicated that on social media. And I remember we were preparing to go to a trade show. It was February 19, 2016. The reason why that date never leaves my head because that was a day that, like,
Starting point is 00:54:26 It was like crazy in the stores. In the Sally stores. In the Sally stores because the day that we launched it, people went crazy. Because you announced it on your social channels? Just on Instagram. And people went to those stores to find the products? They didn't go to those stores. They went to every Sally store.
Starting point is 00:54:47 And they're like 3,000 of them. Yes, there are 3,000 stores. So they went to every store. And it got to the point where like our customers were harassed. seen the store managers. They were calling corporate. They were angry because they were saying that she announced that she was going to be in Sally's on social media and we can't find our products.
Starting point is 00:55:08 Yeah. And so it got all the way up to like Sally's corporate office where they called the same broker that initiated all of this and they asked her. They said, can you please call the MIEL team? Please tell them to stop their efforts on social media because it is really causing chaos in our stores and we can't keep up. Wow. So long story short, we went from 95 stores to 3,000 chain wide in less than six months, and that has never happened to a new brand.
Starting point is 00:55:36 So you start this brand in May of 2014. You're in Sally's by the end of 2015, I think. Yeah. Clearly there was a demand for this. There was like a deep desire and demand for what you were making. And thousands and hundreds of eventually millions of people, mainly women, felt like there wasn't a product out there for them. them. Yeah. Do you remember like the first year you guys hit a million dollars in sales? Yeah. So the first year we did about like 300 and I think it was 360 or 70,000. That was the first year. Year two, we did 2.7 million. Wow. Yeah. That is crazy. I mean, just think about that for a second. Yeah. You were posting on Instagram in early 2014. Yeah. And it's like when I even say it, and look back, it's like, wow. I hope Melvin quit his job at that point.
Starting point is 00:56:30 At that point, so he quit his job in like 2016, because I quit six months after starting. And he quit like a year later. So he really tried to hold on because he just knew that he was going to keep his corporate job and help build his brand. And it was to the point where the brand told him like, no, you're not going to have time to do this.
Starting point is 00:56:50 You're going to focus on this brand and leave that job. So, I mean, it seems like, Once you were in all of those sallies, I know Target started carrying Miel in 2016, did they come to you? Was it, did it get to the point where the big retailers started to come to you? Oh, yeah. So honestly, all the retailers that were in, like, we never approached them. They all came to seek after us. So once, like, Target got whim of what was going on in Sallies, we get the call from Target, like, hey, we want to meet with you all.
Starting point is 00:57:22 Yeah. We got the call from Walmart. And funny story, like the call that we got from Walmart, we turned them down the first year. We didn't go into Walmart until like the second time that they reached out to us. Why? You didn't feel... We were not ready. We were not ready. Like, you know, it's... Because their demands are pretty intense. Exactly. Like, Walmart is the biggest retailer in the world.
Starting point is 00:57:43 And if you mess up, you don't get a second chance. That's why I say being self-aware is so important and being aware of like where you are in your business. And we knew at that moment we were not able to afford to like keep up with their demands. You know, I tell a lot of entrepreneurs, it's okay to say no. Yeah. It's about timing. And sometimes it's not the right time for you to say yes to what may look enticing, but it may very well not be what you need at that moment.
Starting point is 00:58:13 And if we are the brand that we say we are and we know that we're going to grow how we say we're going to grow, then Walmart will come back the next year. and they came back the next year. Tell me as you were growing, right? I mean, started it out with you and Melvin and then you started with some contractors. How did you find people? How did you source people?
Starting point is 00:58:32 In part because you're not that far. You're about an hour away from Chicago. Yeah. You know, an hour out in Indiana. Was it hard to find people to, I mean, how did you find people to come and work with you? Yeah, it's hard to find people now, honestly. Yeah, so I think that, like,
Starting point is 00:58:50 The challenge in the very beginning was like not knowing what to hire. I mean, we kind of just started with like where we knew that we were drowning. Customer service was like one of the first positions that we hired for because I was doing customer service in addition to marketing. And then once we started to grow and get bigger, again, it's like, you know, meeting people going to like events, finding people on social media. And then, you know, I started growing more. I started meeting like mentors. So, like, Richard Lou Dennis is, like, one of my mentors. Founder of Shea Moriard.
Starting point is 00:59:24 Yep. And then, of course, one of my mentors is my sales broker. Like, we still have a relationship to this day. So, you know, recommendations from people that have been in this beauty space, I would make a lot of connections there as well. You mentioned Rich Dennis, who obviously hugely successful in the beauty space and now owns Essence magazine and as a major investor, he made a significant investment in your company, I think, in 2020 through his fund. Already by that point, I mean, you were already in 100,000 stores, 30 products.
Starting point is 01:00:06 Obviously, he's a huge player in the industry and hugely influential, but I'm curious, did you need the funding at that point? I mean, you were already well on your way to, you know, being a big brand. Yeah, we were well on our way, but we were also well on our way of clothes in our business. Why? How? Because we were not profitable. So, like, you know, now the story comes back full circle. So as I mentioned, we were doing well DTC with our profit margins because it was a healthy enough profit margin where, like, we were able to be. to like do good things. Once we got into retail, our profit margins were like slash in half because remember we went
Starting point is 01:00:50 into retail with the still the high cost of goods. So and all of the other fees that are attached with like retail, we ended up spending a lot in marketing and retail. And this is where like, you know, understanding like your balance sheet, profit and loss statements. Like even though my husband like he's over finance now, but when we first started, Like, we didn't really have a good understanding of, like, how to run a business. So we were literally spending and not monitoring, like, what was going out and making sure that we were profitable.
Starting point is 01:01:25 So top line was great. The company was growing. Like you said, we were in 100,000 stores. So on the outside looking in, growing 160, 200% a year. Yep. On the outside looking in, like, you know, it looked amazing. Yeah. But when you lift up the hood and you looked underneath the hood, everything was jacked up.
Starting point is 01:01:42 Yeah. We had to learn the hard way, and it really humbled us. And so we appreciate and understand the importance of having a good CFO, a good accountant, because it makes a world of a difference. Yeah. So when we got to the point of having new voices invest in us, that's how horrible our books were looking. So we needed that to stay afloat. I really appreciate you telling the story because, you know, here you are four or five years in, just really successful, right? And as you say, on the outside, that's the impression.
Starting point is 01:02:15 And it was. Yeah. It is. It was super successful. But you can still drive a business into the ground if you don't manage it well. Yeah. It was a huge lesson, but a very valuable lesson. So, yeah.
Starting point is 01:02:30 When you, I think, got that investment from Rich Dennis. It was either before right around the time of the pandemic. Yes. It was right before. So pandemic happens. And, you know, I've had this conversation, versions of it with a lot of DTC and retailers who were all freaking out. They're all panicking, you know, like what's going to happen. But in fact, in your space and beauty, it was the opposite. It actually had a huge impact because people were at home watching, you know, videos, seeing Instagram influencers. And people actually start spending money on care, self-care. What happened to the business that year? We experienced like 4X growth during the pandemic. So when I tell you we close with Richelieu with new voices in the February,
Starting point is 01:03:26 the pandemic happened like a couple of weeks later. And I was scared. I'm like, okay, we just took all this money. Now we can't like, what do we do? We had this like 200-something page marketing plan. We can't do any of the things that we said we were going to do this marketing plan, like, how are we going to continue to sell product? The stores are closed. And I remember reaching out to Rich and I said, what do you recommend? And he was like,
Starting point is 01:03:51 keep your foot on the gas pedal. And when he told me that, I was like, okay, it's go time. So I kept my foot on the gas pedal and I understood that I needed to pivot. And so I said, okay, what are people doing? They're going to be at home. They're going to be on their phones, watching TV, but mostly they're going to be on their phones. So I told my team, I said, we need to be the brand that shows up every time they're on their phones. So we increased our content and let's focus on you still need to be beautiful. Just because you're at home doesn't mean that you don't take a shower and you don't calm your hair. You still get up.
Starting point is 01:04:28 You still beautify yourself because you still want to feel good and confident even when you're at home because that's going to make you feel better. You obviously there was a lot of interest from venture capital firms and private equity firms and all kinds of people knocking on your door to invest because they could see where this was going. And you guys would eventually raise a series A reportedly over $100 million in financing. I think Berkshire was the lead there. Yep. Tell me about that process. I mean, usually when we talk to founders, it's like, oh, and then I went to like this firm and then this VC office and they were just really mean and they were asking all these horrible questions and then they rejected me. Like, I think for you guys, it was the opposite.
Starting point is 01:05:19 It was like they were all desperately begging you to invest. Yeah, we were there because we waited and we were there because we also went through the rejection and not having money and, you know, looking for people. to invest in us. What I did, I felt to mention is that in 2018, before we received the investment from Richelieu, when we were upside down, we were in talks with an investment group for almost about a year. And this investment group, like they were going to invest in us and waited until like the last hour to pull out and not invest. And I remember previous CFO when we were going through our challenges in 2018. I remember like a word of wisdom that he told us and he said, you know, the best time to raise money, you know, is when you don't need it. And so that always
Starting point is 01:06:14 stuck with me. Because then you can call the term, you can determine the terms. Exactly. And so that always stuck with me. So when we started seeing all of this growth in 2020, I told my husband, I think we should raise another round. And so once the firm has found out that we were looking to go out and race, like they were chomping at the bits to like get to us. I mean, we spoke to over like 60 different private equity firm that were all interested in like speaking with us. And when I tell you, like, I was so exhausted. I was so trained because I'm like, I have to tell the story again. I was so nervous. Yeah. Because, you know, I also, I suffer from like imposter syndrome. Like, do I deserve to sit here? Like, am I saying the right things? And, you know,
Starting point is 01:07:01 But again, it was a challenge. I pushed myself. And the other reason why we talked to all of these firms was because it was so exciting to these firms to see a black-owned company that was very profitable that had such growth. And they had never seen it before. And that's like the sad part about it. Yeah. And we wanted to like help shift mindsets and change that narrative. So even if they didn't invest in us, when they sit down with the next, you know, Monique and Melvin Rodriguez, it's not a shift.
Starting point is 01:07:31 shock factor. It's more normalized and they'll believe in that company that much more because of like what Monique and Melvin have done with Myel. So all in all, we narrowed it down after speaking to all of those people to partner with Berkshire because they were the firm that, you know, was really aligned with our vision. They had an amazing track record. They really helped us scale and grow and get to like, you know, our ultimate dream. And that was to partner with a conglomerate like P&G. In 2020, early in 2023, it was announced that P&G Procter & Gamble would acquire Miel. So, I mean, I assume the talks were going on for quite a while and you probably had to stay really quiet. Yes.
Starting point is 01:08:13 And they acquired Mial for an undisclosed amount, but presumably it was a lot. And first of all, I completely understand why you would want to work with PNG. It's one of the biggest companies in the world. Their ability, just their research department, their marketing. it makes a lot of sense. But, you know, with the investment from Berkshire, presumably you could have, you would have continued to grow and expand. And was there, in your view, like a path where you could have become a massive independent company without joining P&G or Unilever or a company like that? Yeah. And I think, you know, the path is still to become a massive independent company because, you know,
Starting point is 01:08:58 with our partnership with PNG, we are operating as an independent subsidiary under P&G. So we are operating as a standalone. So the company is still in Indiana. PNG has not came in and hired a new CEO. Like it seems like nothing has changed. Now we just have access to more. You know, with the advanced technology, the access to the unlimited resources, like you said, the marketing, the media. the innovation, that's something that we wanted to unlock.
Starting point is 01:09:33 You know, the whole goal is to create legacy. And I felt that partnering with P&G, the name myel, the brand, the heart and soul of the brand, the legacy will continue on for generations after generations. So my great grandkids will go in the store and they will still see myel there because of the unlock of resources and access that we now have with working with a major global company like PNG. I mean, it's an incredible achievement, right? Given that you started this thing on Instagram in 2014 and in 2023, it's acquired by one of the biggest companies in the world. You're, I think, if not the first, one of the first female black founders to have a company acquired by PNG.
Starting point is 01:10:17 When you think about your story, I mean, 2014, you were a nurse. I mean, you had a good life and your husband was well on his way to a corporate job at UPS, but you were always looking for something else, something to kind of satisfy this creativity that you had and this drive. And how much of where you are now do you think has to do with how hard you worked and how much do you think has to do with fate and luck and just serendipity? You know, honestly, I think it's 50% fate. and 50% hard work. I don't think you can have one without the other. You have to be able to step out and believe in yourself, believe in God, and know that,
Starting point is 01:11:04 you know, if God gave me this vision, I can believe that he's going to give me all the necessary tools, the resources, the people, the access. It's not for me to know how all of this is going to work, but it's for me to just trust the process and allow him to guide me along the way. And then I know that I can't just expect for things to just follow my lap. You have to go out here and you have to work for it. So a combination of me going out there and, you know, going to these networking events, meeting people, challenging myself, stepping out of my comfort zone.
Starting point is 01:11:36 Like, I feel that God sees that. And he sees me putting the effort forth and he's going to match the effort. You are creating your life. You are co-creators with God. And if he sees you put in one foot in front, he's going to help you put the other. other foot in front of the other. And that's how I like to live. That's Monique Rodriguez, founder and CEO of Myel Organics. Myel products are now sold in over 100,000 retail outlets in the U.S. and in over 80 countries
Starting point is 01:12:06 around the world. Hey, thanks so much for listening to the show this week. Please make sure to click the follow button on your podcast app so you never miss a new episode of the show, and it's totally free. This episode was produced by Casey Herman with music, composed by Ramtin Arablewe. It was edited by Andrea Bruce with research help from Alex Chung. Our production staff also includes Neva Grant, J.C. Howard,
Starting point is 01:12:33 Liz Metzger, Elaine Coates, John Isabella, Chris Messini, Carla Estevez, and Sam Paulson. I'm Guy Raz, and you've been listening to how I built this.

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