How I Built This with Guy Raz - Pitchfork: Ryan Schreiber

Episode Date: June 6, 2022

While working at his local record store at age 20, Ryan Schreiber dreamt that his scrappy music review webpage might one day grow into an influential music publication. Working out of his par...ents’ house, he wrote about indie music because he loved it, and recruited like-minded friends to do the same. In 2000, a rhapsodic review of Radiohead’s “Kid A” got huge attention online, and soon Ryan’s site began to attract tens of thousands of users—building a reputation for pointed reviews that could make or break careers. In 2015, Pitchfork joined The New Yorker and Vogue when it was acquired by Condé Nast, one of the most prestigious magazine publishers in the world.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Transcript
Discussion (0)
Starting point is 00:00:00 This podcast is brought to you by Squarespace. I talk to entrepreneurs all the time who are looking for a way to upgrade their digital footprint. Well, whether you're just starting out or you're scaling your business, Squarespace is the easiest way to build a great website that stands out. It's an all-in-one website platform that gives you everything you need to claim your domain, showcase your products, and get paid. Anyone can use Squarespace's cutting-edge design tools to build an online presence that truly reflects what makes your business special.
Starting point is 00:00:30 There are templates, intuitive drag-and-drop editing, and even an AI-enhanced website builder. Then, Squarespace's built-in analytics tools help you make smarter business decisions. Review website traffic, learn where to focus engagement, and track revenue all in one place. Looking to grow your business, Squarespace even offers fast, easy business financing
Starting point is 00:00:53 through Squarespace capital. Go to Squarespace.com slash built for a free trial. And when you're ready to launch, use offer code built to save 10% off your first purchase of a website or domain. Loans issued by Celtic Bank and serviced by Stripe, all loans subject to credit approval. This show is in partnership with Airbnb. This past summer, I took my family to Vienna, and it was incredible. We spent our days wandering the old streets, stopping for coffee and pastries, visiting museums, and just soaking up the history of one of the most beautiful cities in the world. And one of the things that made the trip so special was the home we booked on Airbnb.
Starting point is 00:01:31 It had tall windows, beautiful old details, and plenty of space for all of us. And being in that home on Airbnb, right in the middle of Vienna, walking distance from so much of the city, made it feel less like a visit and more like we were actually living there. Plus, taking a trip is the perfect time to host your space on Airbnb. your place with all of its personal touches and its amazing location could make someone else's vacation even better your home might be worth more than you think find out how much at arbb.ca slash host i love doing the creative side of this so much that i like never focus on my business but i did have one advertiser who had like actually reached out to me and said hey we want to
Starting point is 00:02:23 advertised at the top of your site, how much will it cost? What was the advertiser? There were an online record store called InSound. And what would they pay you a month, do you remember? They asked me to name a price, and so I went, oh, my God, I wonder how much. So I just pulled out the biggest number that I could think of, which was $500 a month. Wow. How about $500?
Starting point is 00:02:49 I was like, oh, my God, that'll pay almost. that'll almost pay my rent each month. And there's singing they're going, sure, no problem. Yes. Welcome to How I Built This, a show about innovators, entrepreneurs, idealists, and the stories behind the movements they built. I'm Guy Raz, and on the show today, how Ryan Schreiber taught himself how to write reviews about the music he loved and grew that into Pitchfork, one of the most influential music publications in the world. If you met Ryan Shriver in 1995, you'd be hard-pressed to predict that his web page of his own music reviews would one day become a powerful media company. For the first few years, hardly anyone noticed what he called pitchfork.
Starting point is 00:03:54 In fact, Ryan's day job was as a clerk at a local record store outside Minneapolis. But slowly, in fits and starts with a few near-death moments, Ryan built pitchfork into a multimedia. company that could make or break new artists. Ryan was just 20 years old when he started posting reviews on a website. He had no training or formal experience as a writer or a critic. He was just a music fan. And in many ways, that lack of experience served him well. He wasn't trying to build something big or profitable or influential, at least at the start. But eventually, Pitchfork was reaching millions of readers a month and employed a an army of reviewers, writers, producers, and event planners. In 2015, Pitchfork was purchased by the
Starting point is 00:04:45 media giant Condé Nast. And all of a sudden, Ryan Shriver found himself sitting in meetings with some of the most powerful figures in media, people like Anna Winter of Vogue and David Remnick of the New Yorker. It was an unexpected path for a guy whose main ambition in life was to work at a record store. Ryan grew up in the suburbs outside Minneapolis. His parents. parents were realtors, and not surprisingly, from an early age, music was a central part of his life. From the earliest point in my life, before my memory, my mom tells me about, you know, how putting music on would make me just like, if I was, like, throwing a tantrum or crying in the crib or something like that, she figured out that if she put on music, like, I would just be silent and listen. So even though they weren't, you know, they weren't very into the arts or music or anything like that, they were, you know, casual music fans. We had some country music records around some like Three Dog Night and Captain and Teneal and whatever else they liked.
Starting point is 00:05:50 But once they saw how enamored I was of music and that I would just sit in front of the stereo all day and just listen and listen, they just started bringing me records. And I wasn't really particular. about the records that they brought, it was sort of a quantity over quality thing at that point. I just wanted to absorb as much as I could. In terms of like the school side of things, how were you? Was school hard for you? Did you not care? School was very hard for me. I was neither a good student, nor was I like at all socially adept. So I was definitely, you know, kind of a loner. I was also sort of a, I was sort of textbook ADHD case. So I was always always. is sort of acting out a bad combination in general.
Starting point is 00:06:37 But, you know, but at the same time, you know, I was actually also really fortunate because my parents actually really instilled a lot of self-confidence in me. So if I would get rejection from my classmates, I always kind of had a sense. It's like, we're not close. You don't know me. You don't know what. You don't see the parts of me that I see. Did you as a kid, did you play any sports?
Starting point is 00:07:01 No, completely unathletic. I did play piano, kind of a sport, a musical sport. Definitely. But I knew that I was going to do something in music. And unfortunately, just going to public high school, the programs weren't amazing. Most of the programs that you could take, I took. But it wasn't teaching me anything I didn't know. I was very much a self-learner when it came to music.
Starting point is 00:07:26 And I mean, and then socially, things got much better in high school, but I was still definitely on the fringe. And there was definitely a point where I considered going to college, but, you know, I didn't have the grade. I didn't nearly have the grades. Like, I kind of barely graduated. Yeah. Tell me about, I mean, because you really, this is the early 90s in the suburbs of Minneapolis. Minneapolis, obviously legendary Musictown Prince Husker Doe, the replacements and others. Yeah, I was really fortunate to grow up in Minneapolis because music is such a big part of the culture there. And alternative music in particular was very well nurtured in the city at that time and very appreciated. We had FM radio stations in 1990 that would play Jesus and Mary Chain and, I mean, YouTube, but Nick Cave and, I mean, stuff that, you know, a very rare format at that time. And those were stations that, like, honestly kind of taught me, you know, here's a way to take music that is really subcultural and really kind of deep into alternative culture and make this presentable, you know, for sort of a wider audience because, you know, a lot of independent alternative music was also quite experimental.
Starting point is 00:08:47 Did you, would you hang out at record stores in high school? Oh, constantly. Oh, my God. it was like the only place I ever went. And I would spend hours, hours of the record stores. I got to know all the people at the record stores. You know, I'm like 15, 16, like asking them for recommendations. And I like this.
Starting point is 00:09:07 What should I listen to next? And how's this? Have you heard this new album by The Cure? How's that? And just constantly digging and, you know, looking at all the artwork. And they had like, actually at my local record record store in Minnetonka, we had at that time, it's no longer there, but there's a big record store chain. in Minneapolis called Cheapo.
Starting point is 00:09:27 And I just, I spent all my time there. They had a listening station in the back. You could pop in a CD. Yeah. If it was, if it was used and it was already open, they would just like let you bring stacks back there and just listen. Yeah, I remember those. Yeah, eventually.
Starting point is 00:09:42 I mean, they were just little, you know, CD boomboxes. CD players, yeah, yeah. But eventually I kind of was like, okay, this has a tape deck on it. So eventually I started bringing in tapes and making mixtapes in the record store from... He would just hit record and record record tracks. Yeah, I would. I was sneaking it, and I was sure very conspicuous. And I would guess that probably they'd seen me do it, you know, once or twice and turned a blind eye.
Starting point is 00:10:13 Sometimes I did get caught, and they were like, you can't do that. Come on. This is like stealing music before Napster. Yeah, it is actually. you imagine it. It was so valuable. I mean, it was hard to get. It was expensive. Yeah. You know. People don't realize, people of a certain age don't realize there was a time when people would hit record and play on their boombox to catch a song on the radio so then they could hear it later on. Yeah. You would just wait and you would time it. Yep, you would time it. And, you know, yeah, press that on pause to sit by the radio and wait, you know, wait for that song to come around on the hour. Go to Spotify.
Starting point is 00:10:51 It's no fun anymore. You don't have to hit record. You don't have to wait. Quick, quick, record. Hit record on the boombox. Yeah, I mean, in a sense, it's hard to be too nostalgic about it. I think the art of the mixtape is, like, one of the main things I'm more nostalgic about because there was such a, you're like hand crafting an object.
Starting point is 00:11:11 It's not just like a collection of songs you're putting together on a tape. It's like the whole package. It's not the same. Exactly. All right. So you graduate. You're 18. And you're not going to go to college.
Starting point is 00:11:22 So what did you do? I mean, did you get a job right away? I did. I graduated and then I applied at this very, like, cool local record store. And I was very adamant about my application and like calling, did you get it, you know? And they got back to me a couple weeks later and they said, hey, we really appreciate your enthusiasm, but you need. to have some prior record store experience to get this job. So I said,
Starting point is 00:11:56 where can I get that? Where can I get that where I can also get a job? But the Mall of America had just opened. So I went down to the Mall of America. I applied at the Music Land store. I was in like that and worked there for the minimum amount of time, six months before I went reapplied at the other, you know. What was the name of that record shop, by the way?
Starting point is 00:12:17 It was called Down in the Valley. It's still there. And was it like in high fidelity? Was it like that? Like you were a bunch of like sort of music snobs who were also working in a record shop? Was it, or is that completely off base? No, it was a lot like that. It was a lot like that. The store itself was, you know, it was a record store slash head shop. It was one of these, you know, with a counter in the back. And lots of Grateful Dead stuff around, Pink Floyd, incense burning. Like, you know, it was a record store slash head shop. It was one of these, you know, with a counter in the back. And lots of Grateful dead stuff around, pink Floyd, incense burning. Like, like, like, the whole nine. By the way, were you into any of that? No, I wasn't. What's so funny is I was not, like, I would sometimes have to go back and work the head shop counter. And they would, they're just slinging terminology, you know, and I'm like, they're like, give me that dugout and that one hitter. And I'm like, can you, could you just point that out to me? It'd be like I was insane. But yeah, so we had people who were like into all kinds of music working there, lots of, you know,
Starting point is 00:13:17 personalities. Of course, we were like all snobby, you know, like, I don't think we were like snobby to the customers. Like, you know, that's sort of a record store, a record clerk stereotype. And for a good reason, because I've been, I know I've experienced it to like no end also, right? Like, being on the other side of that account. You don't want that record. Exactly. You know, oh, are you sure about this, you know, or just a, you know, a light groan or a heavy sigh? Yeah. By this point, I mean, there was obviously those Rolling Stone, there was spin. There were other publications, music magazines. They were already changing, right?
Starting point is 00:13:52 But there were still some really good music magazines coming out of the UK, like Melody Maker and NME. Would you ever go to newsstands in Minneapolis and like, find, look for those? Yeah, I mean, that's another thing I would do. I would go to like the local borders or Barnes & Noble where they had just like infinite
Starting point is 00:14:09 magazines of every subject. And the music magazine section was so deep. I would just sit and read. I would like listen to my headphones and read. I mean, really, I actually loved Q at that time. Q was so sardonic. It was great. It was really thick, too.
Starting point is 00:14:26 I mean, they did so much coverage. Their captions on all their images were hilarious. Like, it was so biting. And that, I think that kind of UK sensibility of the UK music press was one of the things that really influenced me to kind of be cattier or more vicious early on. And were you, I mean, this is a sense. is a time when, like the mid-90s, when this is like the kind of the golden age in the beginning of like alternative weeklies in cities really kind of start to blow up. And zines. People would make zines. People would like, would use word page maker or a cork express and a Mac and print out pretty nice layout pages. And then you could photocopy them into zines and then sell them. Yes. Were you ever, were you into, into those? I was. I was very into zines. You know, most of them were really interviews with artists and record reviews. I mean, you know, the indie community was very like, there was a deep camaraderie. Like we're all sort of outsiders. We're all kind of in this together. And we all support kind of, you know, people in the scene. So there wasn't a lot of negativity in the reviews, which I think in hindsight, you know, kind of, kind of a nice.
Starting point is 00:15:39 thing. Yeah. But at the same time, you know, you could always kind of detect, oh, well, if you're into this or that, you might like this, blah, blah, blah. I was like, where's the negativity? Like, we're all music fans, too, you know, and music fans have, we just, we have strong opinions. So it's like kind of the, you know, that's one of the most fun things about engaging and having conversations with other music fans is this heated debate about, you know, what matters, what's good, what's not. And having not seen any of that in a lot of the local zines or the indie zines, I was like, we need to shake this up. You see these kind of like this scene kind of scene pop up around you. I mean, how did you, I mean, did you start to think, you know, I want to make one myself? Yeah. I was actually really drawn to the idea. But I just, I had no, I mean, working in a record store doesn't, you know, I was fortunate to be able to live at home while I did that.
Starting point is 00:16:35 So my expendable income, I could, you know, whatever was. there was not much. It's certainly not enough to support even something like creating 200, 300 copies of something to distribute around town. The overhead was just kind of out of reach for me. So, yeah, there was always kind of like an instinct like, oh, I could do this. Look at these kids doing this. They got like 10 minutes on the phone with like, you know, Ian Mackay. From Fugazi, yeah.
Starting point is 00:17:04 But he's a guy you can actually call up. He would answer the phone. Exactly. But, you know, there would also be, you know, oh, they got David Byrne, you know, and people who were like less accessible. I saw that they were getting that kind of access and they were just local zines. So I knew that there was a way. What was the genesis of how you came to the idea of starting your own zine-like thing? So while I was working at the record store, this is 1994, I had already been on. local bulletin board systems, these like services that you could call up that a person would host a computer and it would be sort of like a local regional message board. But in 1994, one of these people introduced me to the internet. He was online already and showing me all websites and showing me
Starting point is 00:17:56 how everything worked. And he had made a website. And I was like, how do you do this? He's like, it's actually really super easy. If you know Photoshop, which I'll teach you and you know five HTML tags and you have an FTP client. I'm like, this is the sounds complicated. He's like, no. So he actually walked me through it, and it didn't take long to learn. So I basically started learning that software, and you didn't even really need to know that, frankly. I just wanted to make sure that we had images and, you know, that it was visual as well as text.
Starting point is 00:18:27 And then I started to see other publications kind of popping up online. So you set up a website, basically, and I think you called it turntable initially, right? And this was just a static website maybe with like a photo and just like text links. And then what do you remember writing on it? Like what would I have found on turntable? You would have found first you would have found interviews because the first thing that I did was try to talk to artists. It's like you can't have a zine without interviews. Yeah, no.
Starting point is 00:18:58 Who'd you get? That was actually the big draw for me at first. My first interview was with Lowe, believe it or not. But they at that time were just, you know, a local band starting out in Duluth, Minnesota, who would come to the city all the time in play. And did you just call them and say, hey, can I interview you for my, my zine, my website, or do you remember how you pitched it? So I actually called the record labels because I didn't know how to reach the bands, you know.
Starting point is 00:19:25 I mean, nobody had a website at that point. Not even the labels had websites. So in order to find the, in order to get in touch with the label, what I would do is I would call the Minneapolis Public. Library's Information Desk. And I would ask them for, can you find, is there a phone number for Matador Records in New York? Is there a phone number for an Up Records in Seattle or in Washington? And I would hang on the phone for like a half an hour while this wonderful librarian lady would go and look through, I don't know. God bless public libraries. Keep going. Seriously. And so, yeah,
Starting point is 00:20:05 It would take a while. And then she'd finally come back, though, and she would have two of the three phone numbers for me. And at first, I didn't even know what department I'm looking for. I'm like, so I have a zine and I want to do like an interview with this artist. Do you know who I talk to about that? They're like, ah, you want publicity. Hold on.
Starting point is 00:20:25 And so I would finally get in touch with the publicist. And I'd be like, I mean, all I would want is like, can I get 10 minutes on the phone with this person? It doesn't have to be big, you know? Like, I had no interview. skills at that point anyway. And it was kind of novel. I mean, there were definitely interviews that I got really early on. Like, I did get to talk to David Byrne really early on, like 1998. I mean, for me early on. And I got to actually meet him at, you know, it was something like the state theater in St. Paul
Starting point is 00:20:52 before his show. And like, I'm sitting down with David Byrne, like asking him about the soup he's eating or whatever, you know. And what would you ask them? I mean, would you just ask them, I don't know, about how they made the record or how would you conduct the interviews? Often I wouldn't I wouldn't talk that much about the music. I want to know, again, I just kind of wanted to have like a friendly conversation. And so I would kind of come up with a list of questions in case there was not necessarily like any form of chemistry. But often there would be some of the questions were also just joke questions. I think I asked King Coffee of the butthole surfers, do you have any naked pictures of your mother,
Starting point is 00:21:32 which he said, no. And I said, do you want to buy some? And that was the end of the interview. Wow. Oh, my gosh. Wow. Yeah, but like, I mean, the music president at that time was also so irreverent and just, you know, I mean, that was sort of gen X slacker culture. I mean, you have this natural confidence, which is incredible.
Starting point is 00:21:52 I mean, you're very lucky that you had that because being young is hard. I mean, you remember this. Being like 18, 19, 20, 21, it's hard. It's scary. You don't, you know that there are things you can do, but you don't quite have the language and the experience to express that to people who are older in positions of power. But somehow you were like, you would just go out and just see if somebody would do an interview with you. Yeah. When it came to music, I knew that I knew what I was doing.
Starting point is 00:22:23 I knew that I knew what I was talking about. Even if I didn't necessarily have the skill set yet, I was like, there's only one way to do this, you know, and that's dig in. So after the first couple of interviews, I hit on an artist whose new record was coming out but hadn't been released yet. And when I asked to do the interview and I had set the interview up there like, oh, do you want to hear the record? I'm like, well, isn't it not out for another month? They're like, well, we'll send it to you. I'm like, you'll just send it like for free. Like you'll just send it to me for free like before it's out.
Starting point is 00:22:57 And once I found out that that was that was what has. happened at music publications that you'd get on a mailing list and they just send you piles of free music. Everything that's not out yet or stuff that's just come out across every genre and listen to whatever it was I wanted to listen to and then like start writing about it. Yeah. But yeah, once that started to happen, I started to go, I have so much music here that I can't cover myself. Maybe if I put out like, you know, a post on the website, I can find other people I can send these CDs to. They can write about it.
Starting point is 00:23:31 And maybe we can really amp up our output. And that's what happened. But how did you know how to talk about music, even how to break down the instruments, or how to talk about how it was recorded on multi-track? Or how did you even have that language to you? Where did that come from? How did you learn about it? Well, that came from reading, you know, all the music publications.
Starting point is 00:23:54 That's where I got, you know. I mean, I read so much. I read every piece of music press that I could get my hands on from the time that I was 13. So by the time that I was 17, I had kind of a pretty strong handle of at least the terminology and, you know, the handy rock critic cliches or turns of phrase or, you know, so I had a really strong knowledge just from self-educating, you know, 24-7. I know that what was originally called Turntable, you, I think very, very, quickly had to change the name because you there was another company called turntable right yeah
Starting point is 00:24:31 they were called turntable media and they i think they did make like sort of magazine cd roms or like they did video interviews and things like that i remember like oh i don't know six months into me doing it and they sent they sent a cease and desist which scared you yes scared the hell out of me you know like what it's just legal this is from a lawyer what's going on i guess you know i'll just change the name we'll kind of just circumvent this entirely So how did you come up with pitchfork? I came up with pitchfork. I was watching Scarface as teenagers do.
Starting point is 00:25:04 And there's a scene in the movie where Al Pacino is being interrogated by the feds or something. And they noticed this pitchfork tattoo on his arm. And they're like, oh, what does that mean? That means assassin. And I'm like, oh, that's cool. That's cool. Like I needed a new name and I needed a new name pretty fast. You know, I'm like living in rural Minnesota.
Starting point is 00:25:26 I kind of like the angry mob connotations, which at that time were not so Tea Party affiliated. It was more just general, angry villagers kind of vibe. But I liked all the connotations. And I thought, you know, it's sort of like, it's sharp. And I really wanted pitchfork to be more aggressive in its review style, to be harder on music and, I don't know, have a higher bar. All right. So you kind of rebrand this as pitchfork. This is still a hobby, right?
Starting point is 00:25:58 And I want to illustrate this by reading the first review you wrote on pitchfork. It's of the amps. It's a record. It was a Kim Deal from the Breeders, from the Pixies. She puts out this record. And I want to basically read, this is written by you. You give it an A. Point 2, you say, initially, I wasn't sure if this record was for me. It seemed so low-fi that it was barely audible.
Starting point is 00:26:21 The songs didn't stand out immediately. And I was just like, Jesus, compared to the breeders, this is. terrible. After a couple more listens, I couldn't believe I wasn't pulled into the awesome rock melodies and the brilliant lyrics from the beginning. And you go on to explain it with a few more words and then you write at the end. It won't leave my disc man for at least three days. Well, that's kind of a long time, I guess. That is great. It's very short. It's to the point. This is not Robert Crisgow or Jim de Regatta style review. It's the review of a, of a, you know, a young guy who's just starting out, but
Starting point is 00:26:55 unselfconscious. Let me tell you, when you read it in that voice, it gives it a lot more character than I think it leaps off the page with naturally, so thank you. Why don't we come back in just a moment, how Ryan begins to grow pitchfork
Starting point is 00:27:11 out of his parents' house, telling them to please never answer the phone, because you never know when it might be David Byrne. Stay with us listening to how I built this. Hey, welcome back to how I built this. I'm Guy Raz. So it's the mid-1990s, and Ryan Schreiber is working out of his parents' house,
Starting point is 00:27:44 writing pithy and unpretentious reviews about indie music for his new online publication, Pitchfork. I started writing two reviews a day after a while. At that point, it was really uncommon for websites to be updated daily. I mean, at this point, you know, 1995, 96, when I started publishing, almost everything out there was, static. There were just a few publications like McSweeney's, I think, was already around. There were a couple of others that would update and they'd have something every day. And of course, I'm like, oh, well, these are the ones that are kind of becoming established and like getting a reputation. If we start, if I start doing something every weekday, I can build a daily audience. And, you know, but even when they're like that, when they're that short, that quick, they're just so easy to knock out. Yeah. But, you know, I was very fortunate to be able to establish pitch for. at a time when there was zero competition. There was nothing on the web for these artists. So again, by the time that people did start to log on, 1999, 2000,
Starting point is 00:28:46 these search results would lead so many people to pitchfork, and that really helped it get a strong footing. I mean, the first two years, it was just you kind of writing, well, really what I would describe as almost like a public diary of the music you're listening to. and you were working at the record shop. And also, I think you got, like, you're doing some telemarketing also to earn some cash. Yes. Which you were good at, right?
Starting point is 00:29:13 You were pretty good at it. I was kind of good at it. Yeah, the record store kind of stopped cutting it. You know, I wanted to move out. You wanted to move out of your parents' place. Of course. And I needed to support myself in some way. And when I did apply to the job and I got in really easily, I mean, this is a room full of, like, 30 or 40 people who come in from 5 to 9 p.m.
Starting point is 00:29:32 We do cold calls from these cards that we get issued from the mortgage company. And we just call these numbers. And the idea was to call them, ask them, you know, a series of questions about their home. I mean, I was such a kid. I know I sounded young. And so I'm calling people, you know, at dinner, like, after work. And there's this child asking them about their 15-year adjustable rate mortgage or whatever, you know. And so the way that it actually worked was that it was so.
Starting point is 00:30:02 totally commission-based. So you set an appointment with them. You got $5. If they came in for the appointment, you'd get an extra $10. If they ended up submitting to a mortgage proposal or to submitting a mortgage, you'd get $25. If they closed, you'd get $50. So like off one call, you could reasonably make like, you know, almost $100. Yeah. I started to actually make kind of like really good money doing that in the evenings, you know, and that would free me up during the day to do pitch for it from like nine to five, I would be able to work on it as a full-time job. But this is not a business. You were not thinking of this as a business. I mean, did you see this as your future? Were your parents like, this is your future, Ryan? Or was it just like this little
Starting point is 00:30:46 kind of side project? I actually did see it as my future. Wow. And by the way, I wasn't trying to be what's the word condescending. I'm like, I'm really trying to understand how you saw it. Because you probably weren't one of the few people who did see it as your future. Yeah, I think so. I mean, I definitely was one of the few people. My parents did not understand the Internet. They didn't understand what I was doing in my room on my computer all day. I was telling them about it.
Starting point is 00:31:14 They would get strange phone calls like, hey, Ryan, somebody is calling you from, you know, Sony music. David Burns on the phone. I mean, exactly, you know. Oh, Mom, don't answer that phone. Like, you know, I got my setup, my tape recorder, okay. But to her great credit, she paid that phone bill every month and was, I didn't hear about it until many years later. But you did see this thing that you were doing as what? Like when you say you saw this as your future, what did you, because 1997, the internet, I mean, yeah, I mean, there was a big boom happening in California and people were making lots of money and Yahoo.
Starting point is 00:31:56 But you had this little basically blog. Yeah. You know, look, it didn't take a lot of foresight to see that people were going to be logging on in mass numbers in short order that that was going to be happening. There was already like it was growing just at an insane pace exponential. And so, you know, I'm looking at like how much time I spend online versus how much time I read magazines. And I'm like, well, look, if, you know, all of these magazines transition online or have an online presence, like, you know, I was already asking myself those questions. Like, am I going to continue to buy the magazine? I'm just going to do this. But for me, I was also like, well, look, they have advertising in magazines. We can have advertising on websites. So even though I knew that I did not yet have a readership enough to support actual real ads, but I did start looking at how other zines and, you know, sort of the like mid-tier kind of indie magazines like Magnet and Reagan. I actually, in some cases, would write their sales department and be like, oh, I'm interested in advertising. Can I get like a copy?
Starting point is 00:33:02 And just like learning and figuring out how they did it. Wow. So you would write to some of these music magazines say, hey, I'm potentially interested in advertising. They would send you their rate card. Yes. So you could learn about how they were making money. Right. And I would go, okay, this is what their distribution is.
Starting point is 00:33:18 You know, this is the audience they're reaching. This is what they're charging for a full page ad. Oh, wow. They charge. So the gears were turning in your head. You were thinking, how can I turn this thing into something that actually could be my job? Yes. But you were not, you had not only were you not making any money from it, you had no money to get people to help you out, right?
Starting point is 00:33:40 I mean, so how did you eventually? Because eventually you did get a couple more people, you know, writing reviews. So it's just friends who just kind of did it for fun, for free? The first writer who started writing was my best friend at the time, was still one of my best friends, Jason Joseph's. And it was just like a hobby for us. It was fun. I was like, I'll give you some CDs and you write about them. He's like, okay, great, you know, because, again, the reviews were so short.
Starting point is 00:34:05 Like, it was effortless. And it was clearly all kids. You know what I mean? I don't think we had a writer who was older than 24 at that point. And how would you find the writers? You would post where? I posted on the main page of the site. And I said, hey, you know, we're looking.
Starting point is 00:34:18 Oh, you say, looking for writers. We're looking for writers, you know, send us submissions, send your examples. And I got kind of amazing, like, huge number. of submissions even as early as 1998. And in fact, a lot of people in the first and second sort of group of writers who kind of came on board, you know, ended up becoming sort of like pitchfork lifers. Like, I mean, most of these people were way better writers than I was. So I was like, oh, this is incredible. You know, people want to write about music.
Starting point is 00:34:44 It's a good way to get experience or whatever. And so Mark Richardson, who became the editor-in-chief for many, many years and probably one of the most well-known names associated. with Pitchfork. He just answered this post from your little blog? March 1998. Wow. Yeah. You know, I'm wondering, I mean, as you sort of really begin to think about this as a potential business, did you file like an LLC?
Starting point is 00:35:15 Did you, I mean, in 1998, 1999 was Pitchfork like a registered business? Did you have, like, did you? No. Not even close. No, I had not the first idea about how or why to do that. And in fact, I don't think we were even incorporated officially until like 2004. It was a very long time. What was the impetus that gave you the confidence to jump into it to a full time?
Starting point is 00:35:47 Because I think, you know, you were doing record store or telemarketing, but by 1999, you decide to move. to Chicago to leave Minneapolis. Yes. Was that for a job or was that just because you want to live in Chicago or what was why? Yeah, I had made road trips, a series of road trips to Chicago where like, I mean, the very first road trip I took and I'm like in the city for the first time. Yeah. I mean, I'm not actually in the city limits for 30 minutes before I decide like, oh, this is
Starting point is 00:36:19 exciting. I would love to live here. I wonder if I could figure out how to do this, you know? And so I actually just started saving up. And at the same time, eBay had just kind of come out. And I noticed that people were selling music and selling bootleg things, CDs. And you could get, I mean, just absurd amounts of money on, you know, the auction block that was eBay for, you know, things that you could just go buy at your local record store practically. So I just started selling the stuff that I already had in my collection.
Starting point is 00:36:53 kind of like whittling it down and what can I get rid of and what's worth a lot. And through doing that, I made, I don't know, probably five grand. But I moved to Chicago with that much money in my hand and was determined. I was like, look, I love doing the creative side of this so much that I like never focus on my business. I'm going to not give myself an opportunity to mess up. Like, I'm going to have to work on this as a business. I did have one advertiser who had like actually reached out to me and said, hey, we want to advertise at the top of your site. How much will it cost? What was the advertiser?
Starting point is 00:37:29 There were an online record store called InSound, which no longer exists, but was kind of a force at the time. And what would they pay you a month? Do you remember? They asked me to name a price. And so I went, oh, my God. I wonder how much. So I just pulled out the biggest number that I could think of, which was $500 a month. Wow. How about $500?
Starting point is 00:37:59 I was like, oh my God, that'll pay almost, that'll almost pay my rent each month. And they're saying they're going, sure, no problem. Yes. I mean, because they're at the top of every single page of the website, you know, everybody who comes up. And I mean, 1,500 readers a day, people who are completely obsessed with music, people who are looking to buy music online. That's an amazing deal. Yeah, yeah. So you go down to Chicago.
Starting point is 00:38:24 And I have my theories as to why, I mean, Chicago was a hugely fertile place for amazing music in the 90s. I mean, just we go on and on, Wilco and Tortus and probably forgetting a million bands. I mean, OK, Go came out of there. But so many bands are coming out of Chicago. Yeah, I mean, the Touch and Go was out of there. Drag City was out of there. And so, you know, it was an extremely fertile music scene. And that, to me, was really exciting and really inspiring.
Starting point is 00:38:54 You know, I just wanted to be in the middle of it. Did you get an office? No, presumably you were just doing this out of the apartment you're renting, right? Yes. I rented this apartment. I mean, it was $600 a month, totally cockroach infested. But like, that was my HQ, yeah. And were the costs of running the site high at all, like the server costs or anything like that?
Starting point is 00:39:16 Or was that relatively cheap? No, it was actually dirt cheap. It was crazy. There was like no overhead whatsoever. So, you know, it was all upside, which was. very fortunate because I wouldn't have been, you know, if it hadn't been able to make it work any other way. And I guess one of the things that's important to emphasize here is that the reason why so many of these turns out to be incredibly talented writers were writing for free was because it was really, really hard to get published in a in a print publication in the early 2000s. I mean, it was a very, even an alternative weekly.
Starting point is 00:39:51 Like, these were, you know, these were really, really, like, buttoned up places in a lot of ways that was really hard to break in. And so, and then the big websites, the salons, the slates also really hard to get into. Yes. So this was a way for people to just kind of get their name out there. Yeah. And also, I mean, pitchwork had, even from, you know, the late 90s on, pitchwork had, you know, among those, whatever, 1,500 people who read it every day, you know, had a lot of. you know, had quite a lot of credibility in the music space. Even though a lot of our reviews were so not review-like, some of them were, I mean, especially
Starting point is 00:40:31 when a lot of these other writers started, the writing got a lot better, a lot more quickly. But because we're turning out such massive quantities, reviews, it's kind of like the review factory. You know, it was something that people who were really true music heads and were online, and especially if they weren't, you know, interested in independent music followed pretty closely. So it had a certain cachet, even maybe that some of the other publications might not have, even though certainly you'd get paid at those publications. So you're in Chicago still, I mean, this is still a labor of love for everyone involved. You're living off your savings.
Starting point is 00:41:13 And it's late, or 99 when you move there. And I think one of the first really, what I guess in hindsight was a real turning point was a review that this guy, Brent Dick Cresenzo writes about the new radio head album, Kid A. Yes. And so here's a couple lines. Kid A makes rock and roll childish. Considerations on its merits as rock are pointless. comparing this to other albums is like comparing an aquarium
Starting point is 00:41:48 to blue construction paper this review gave the album 810 essentially calling this the greatest, you know, record ever. And I wouldn't disagree with him, by the way. This is probably one of my two or three favorite albums ever.
Starting point is 00:42:05 It's an amazing review and I guess that got you a little bit of attention. It did. I mean, it's funny when I look back on that review, There was a time, I think, for a little while there where I was kind of like, oh, my gosh, because the review spawned such polarizing. Right, because it's over the top, really over the top, but beautifully written.
Starting point is 00:42:26 It's probably one of the most over-the-top reviews I've ever read in my life. And at the same time, this is how we both felt about this record. We were both like, I mean, we were awestruck. This record was transcendent. I mean, he writes this review so unselfconsciously. And again, we should emphasize. Pitchfark is still small potatoes at this point. Like, it is a tiny, like, really tiny place where a tiny group of people go to.
Starting point is 00:42:53 But, like, the writing of this review is so unselfconscious that it's just wonderful. And I don't know Brent D Cresenzo, but thank you, Brent, for that review. Yeah, I mean, really thank you, Brent, because that review totally, I mean, like, Pitchwork was growing really quickly at that point. we had probably something like an average 3,000, maybe 3,500 readers a day. A day. Wow. But I was like really gunning for that. You know, it was kind of like, it was weird how like analytics at that time.
Starting point is 00:43:25 It was sort of like gamifying it for me. I'm like, okay, I got to push this number higher and higher. How can I do that? What can we write? What can we say that's outrageous? You know? And how can we grow in a way that like lends further authority but also grows the readership. And that, like, that record was, I actually, for that, I went out and I
Starting point is 00:43:42 sent a bunch of emails to all the radiohead fan sites, which I knew also had huge readership. And so I was like, hey, we're going to be running this review tomorrow. Just FYI, heads up. If you want to like it, that'd be awesome. Whatever. Just so you know. So that brought in a lot of traffic. It brought in a staggering amount of traffic. We easily, handily broke that 5,000 mark in the day that review came out. But, um, Yeah, and, you know, for so many people, that is their very first impression of what pitchfork is. Yeah. So, and because it reads nothing like anything else in the music writing space.
Starting point is 00:44:25 No. People are like, what is this? This is so hyperbolic. It's so purple. And it's so unrestrained, like, wow, that's so uncool. You know what I mean? Like, just to rain it in, you know. If that had just been, you know, a pretty straight-faced, you know, if it had read like it, any other music journalism, I don't think people would have even really necessarily noticed us.
Starting point is 00:44:51 All right. So let's talk for a moment about the business. It's you, you've got some writers, you've got, but clearly you're trying to branch out. Like, you're very strategically doing smart things. Like, when a radiohead review comes out, you're emailing all the radio head fan sites and. Probably doing this with other reviews too, which is driving traffic. You've got an advertiser. Were you going out and seeking out other potential advertisers too at the same time?
Starting point is 00:45:19 Were you like the biz dev guy too? Yeah. I mean, I was the everything guy like everything. I mean, I just worked on pitchfork like nonstop. But by that point, I had gone through this period where like I had, you know, failed Chicago my first year. and I had to move back to this cabin my parents had in rural Minnesota. What do you mean you failed in Chicago? How did you fail?
Starting point is 00:45:43 Well, I mean, I couldn't make my rent because even though I gave myself, like, no alternative, but to turn pitchfork into a successful business, I couldn't do it that quickly. And, you know, even though I was like calling record labels and trying to get them to advertise, like not everyone was biting. It wasn't enough to sustain, you know. To pay your rent. To pay the rent, you know, and for me to eat, you know, for you. example. So I was something like four months behind in rent and just like I had to go home. I called my
Starting point is 00:46:14 folks and they fortunately had like a lake cabin way rural Minnesota. I mean an hour and a half, two hours outside the city, like a little 600 square foot thing. And basically I got to go up there for six months and kind of get my grounding again. Wow. Did you spend the winter? Did you spend the winter there? No, no, no. I spent I spent the summer there because the place wasn't winterized. So I actually only had from April to October at latest to get out of there. And I was like determined dead set to go back to Chicago. I was like, I'm going to make this work. When we come back in just a moment, how Pitchfork got profitable and stayed proudly independent until a changing media landscape put it on a very different path.
Starting point is 00:47:02 Stay with us. I'm Guy Raz and you're listening to how I built this. Hey, welcome back to how I built this. I'm Guy Raz. So it's the summer of 2000 and Ryan is holed up in a cabin in rural Minnesota, trying to figure out how to make pitchfork work as a business. I started to work as much on the ad sales as I did on the copy so that I could just reach that next step. And so that's how I spent that summer, like really just doubling down on like actually getting a stable of regular ad. advertisers in rotation. So you go back to Minnesota for what, almost a year? Probably six, six to eight months, something like that. Right. And then you head back to Chicago. Right. Just kind of start up again with a few more advertisers. Can you estimate like roughly how much you were bringing in and ad revenue at that point? You know, I don't have a firm recollection of exactly how much I was bringing in at that point. It was probably a thousand to 12, 1200, something like that.
Starting point is 00:48:19 So when did you first get like a brick and mortar space where you could work out of? Do you remember what year was that? That was 2003. And what was the turning point? How were you able to do that? Because that's got to pay rent and you've got to get office equipment and internet connections and phone lines. How did you have the cash to do that? Well, by the end of 2001, I had a very healthy network of advertisers.
Starting point is 00:48:49 And so I started to be able to put some of that money back into the business. But the first thing I wanted off my plate was the thing that I liked doing the least, which is the ad sales. And once we already had a client roster sort of, you know, we had a lot of people in rotation, I was kind of like, okay, I think I could afford to pay one person a salary. I actually offered one of my brighter friends from Philadelphia who had wanted to move to Chicago. I like offered it to him because I was. was like he would be fun to work with. Not because I thought he would necessarily be great at selling ads. I was like, oh, it would be fun to work with him. So he came out to Chicago.
Starting point is 00:49:28 I got us in office. I gave him a little salary. We did that for, I guess, almost a year. So he's your first employee, real employee. But sort of, because you hadn't even incorporated as a business yet. Like this is still, it's still like friends. Just write him a check. Here's your check for the week. Yep. Not paying taxes, by the way, either. And meantime, you have this stable of writers who are writing reviews. So, I mean, from the business side, was it stressful or was it just like, you know what, this is fine? We got it. I'm editing these things.
Starting point is 00:50:03 And we're paying our rent. And we've got, you know, a couple thousand bucks coming in and advertising revenue. Oh, my God. Life was good. I mean, like, the point that I was at with Pitchfork, like being able, like, I can support. You know, I can, I'm like working. with somebody we have like a real office like we get to go to concerts every night like we have artists we'll stop by our office and like hang out we'll interview them and because you start
Starting point is 00:50:28 get because you had built a reputation now yeah you know it's important to point out that because I think some people hearing this would be like well how did you get all these all these artists interested in record labels and we're not talking about like stadium arena artists these are like indie artists, but the reason why is because no one else was doing this, right? Like Rolling Stone and Spin, like the big players kind of ceded that ground to whoever else was doing it, which was you. They did. They sort of seeded it. I mean, there was, there was, it's not like they weren't covering this music. They were. But I think they were covering such a wider array of music. But also, most of them didn't have websites still. Yeah.
Starting point is 00:51:14 And also just like we're younger and, you know, kids like reading stuff by kids their own age. And, you know, also being able to put a lot of those bands forward to a larger audience was one of the single most rewarding things. And think that things that I loved about running pitchfork the most. It's not that these artists wouldn't have been heard or discovered. It's that if you're kind of able to provide more broader coverage, or maybe help it happen faster than it might have happened, but also just to be able to champion artists who deserve it, artists who are doing things that are progressive.
Starting point is 00:51:55 There was a review that came out in 2004, which is like probably one of the, if not the most, one of the most infamous reviews ever posted by Pitchfork. And it's of a record by an artist named Travis Morrison, who was part of a pan that was buzzy for a while called Dismemberment Plan. And the writer of that review, Chris Dullen gave it 0.0 on a 10-point scale. Right. Saying it fails so bizarrely that it's hard to guess what Morrison wanted to accomplish in the first place.
Starting point is 00:52:26 It was a devastating review. And needless to say, Travis Morrison is not an artist anymore. I don't believe he makes music anymore today. He's a writer now. He's a writer, okay. That had a huge impact. I mean, right, record stores weren't selling the record. and it was, I think, one of the first moments where it was clear that you could actually make or break artists.
Starting point is 00:52:50 Do you remember that moment? I do. I mean, I actually kind of remember very early on trying to write reviews of artists that, like, were not in the press at all. Like, sorting through the stack of promos that we would get to find something deeply obscure, but that looked interesting. And I would pull out and just listen to these CDs, like really pour through this stack. try to find something nobody else was covering. But we're also still kind of tied up with this kind of, you know, super irreverent, naughty, goofy publication at the same time.
Starting point is 00:53:24 And so we like to do things that would, you know, get attention or be outrageous in a way. And that was one of those moments. That was like, you know, I was like, we haven't given a 0.0. Like, have we ever done it? We should do it. You know? And unfortunately, that was also the point in which I realized, when I realized that pitchwork could, could break careers, could like break artists in the bad way. I was like,
Starting point is 00:53:49 that really gave me pause because the reaction to that, I did not, I mean, I didn't expect it to end his career for God's sake. You know what I mean? Yeah. So when that happened, we took a beat, you know, and we're like, okay, we need to reevaluate how we're using this authority that we managed to accumulate. And we've got to be a little more responsible with this because that, you know, that doesn't feel, that doesn't feel right. As you were growing, right, and able to hire one person, how did you figure out how to be a manager of people? I mean, before you answered that question, when was, when were you started, when were you able to hire additional people, like on payroll? So what happened was in early 2000.
Starting point is 00:54:39 2004, Eric, Carr, who'd been selling ads, was like, I actually hate doing this. I don't think I can do this anymore. But Eric had managed to, like, expand it even a little bit more like the base, right? So I was kind of comfortable. I was like, okay, if I actually hire a person who's really good at this, we'll really be set. We can really grow from there. Because at this point, the readership is, I mean, 30,000 readers a day or something. A day by 2004.
Starting point is 00:55:07 Easily, probably much higher than that. It might have been, you know, 75,000 readers a day or something. Like, it started to get enormous. And, I mean, probably around 2001 was when it started to just skyrocket, just completely boom. I mean, 75,000 readers a day, that's a medium-sized daily. Exactly. Yeah, it was staggering to watch this number just, like, explode. Did you, were you, I mean, did you start to become actually profitable?
Starting point is 00:55:34 Yes, started to become quite profitable, quite profitable. So, you know, I was like, okay, well, I can afford to hire the right person for this job now. And once again, I just went the same route that I always did, which is putting out, you know, a call on the site saying, hey, you know, we're looking for a person who's an ad salesperson and let us know, you know, apply here and send your resume. And then I found the very last application that came in was from a salesperson at The Onion. and he had, in his resume, all these, like, benchmarks and, like, I took sales revenue from, you know, I increased it, like, 25% in this way, and I did this and that and there. And, like, he actually could, he quantified his results in the resume, which I was like, oh, this is it. This is the guy. Like, don't even need an interview.
Starting point is 00:56:25 Like, this is him. So, yeah. And his name was Chris Caskey. And he went on to basically become, like, he ran the entire business of pitchfork. from that point on. Wow. And so once he came on board, he was so good at what he did. And he was able to, like, branch out beyond, you know, indie record labels,
Starting point is 00:56:44 which had been our primary target before to get, like, I mean, you know, American Apparel started advertising. And, you know, like, huge companies with real marketing budgets started advertising. As you start to hire more and more people, right, and finally, you can do this to 2005, 2006, you can finally start to hire two, three, four people. Yes. This is a business. You know, you probably what?
Starting point is 00:57:10 I mean, can you estimate what you were bringing in a year more than $200,000 a year in revenue? Yeah, it would have been something like that because by 2005, yeah, we probably had something like six employees at that point. So I'm curious, like in terms of leading and leadership, I mean, you were the editor and you would be. doing everything, but now you've got like four or five people, six people. I mean, how did you, because managing, once you have multiple people, it can start to get tricky. Yeah. I mean, people were, like everybody was there was really on board. It didn't require, like I wasn't having to breathe out anyone's neck about anything. Yeah. And, but, but leadership was definitely not at that point at all a natural skill. I mean, you know, when you think about my background and
Starting point is 00:58:00 like the kind of, my social. an aptitude from, you know, from the earliest days. Not like that ever went away, you know, I mean, that was a big, that's always was a huge learning curve for me. But I, I did end up learning so much about leadership from watching Chris. Chris had an innate ability to lead. And this is your ad guy who was basically your business operations guy. He was, yeah. I mean, he was, I mean, from the time that he joined, the org chart of the company was me and Chris side by side and everybody else. So without him, it's very likely would not have ever become really a professional business. He kind of, the fact that his resume was the last one that you pulled up
Starting point is 00:58:40 was kind of a stroke of luck. It was a stroke of luck to a large degree. I mean, there was a, I could have, you know, if I kept searching, if Chris hadn't come along, if it kept searching, I'd like, because I already had, like, we're already kind of on a role at that point. I think it would have been able to become, you know, a much bigger business, but it would not be anything like what we know pitchfork as today. And so, I mean, as you, you know, as you sort of became more and more influential, right, with this sort of the pitchfork effect, right, you started to get attention, media attention, even national media attention.
Starting point is 00:59:20 Did you ever, did it, did you ever think about like raising money and turning it into like a massive media operation? Yeah, you know, at a certain point, we started to see people who had kind of come up alongside us start to do that. I remember when I was in Minneapolis, you know, Vice started out as a Montreal operation. Yeah, we had them on the show on season one, the story of Vice. Right. And I remember getting, you know, a copy of Vice that was still in newsprint and thought it was
Starting point is 00:59:53 the funniest thing I'd ever seen in my life. and then just didn't see another issue again for a while. But then they started to kind of like once again, like the web came along, they started to have like a really strong presence. And they like, I mean, they just skyrocketed. Like they had so much investment. They were so good at raising capital that like it was almost insane to watch. But at the same time, like pitchwork was growing so well.
Starting point is 01:00:19 Like we didn't we didn't really have that many aspirations beyond being the music publication, right? That's what I really wanted because I didn't have a lot of interest in culture beyond that. I just didn't have it. Yeah. If we'd start to cover movies, like I would have been pretty hopeless. And so we love being independent so much. We love not having to answer to anybody. And God, we were making so much money from advertising by that point. Yeah. But it was just like, you know what? This is good. This is comfortable. We don't need to, we don't need to go that route. You guys got into the festival business in. in 2005, there was a festival called the Intonation Music Festival, and you guys were hired to
Starting point is 01:01:00 curate it, which was a chance for you to kind of get your feet and your fingers into that business, because that's a complex business. Yeah, we were very fortunate that intonation kind of came to us, that we were, I mean, again, this was an advantage of being in Chicago. This would never happen if I hadn't moved there. So they asked us to join up and just asked us if we wanted to choose the, choose the bands. We were like, yeah, it sounds amazing, obviously. Yeah, let's do that. You guys run it and we'll just choose the artist and promote it. That sounds like a good deal, sir. Let's do that. We ended up selling that first year, I think, something like 12,000 tickets for two days or something, maybe 13,000, maybe 13,000, that was a lot, a lot, a lot of tickets.
Starting point is 01:01:48 And so, fortunately, essentially the festival director, uh, whose name is Mike Rear. Reed was a really, I mean, just incredible promoter, producer. And we worked with him every step of the way on putting this thing together. But, I mean, he was really leading that side of it. And then Mike actually ended up leaving parting ways with the company that founded Intonation because essentially we just wanted to do that together. We were like, this is great. We love working with you.
Starting point is 01:02:21 We don't know about these other guys. You're having problems with them. And like, let's just go in on this and, you know, and work together on building this as the pitchfork music festival from here on. And I'm just curious, like, from a business perspective, was that good for your business? I mean, it's good in the sense that you really become a cultural, well-known festival. But is it possible to make money relatively easily on a festival? You know, we found out kind of the hard way pretty early on that first year. I mean, Mike already had understood, like, you know, the finances of it the first year and it kind of had explained it to us and walked us through P&L for that. So we were always kind of like, okay, this is clearly not going to be the major revenue driver that you would think it would be. There is so much overhead that it's also like kind of a delicate dance where all of these things have to just happen just right. You know, you have to have a,
Starting point is 01:03:20 reasonable artist budget with which you can attract talent that's not going to the competing festivals, say Lollapalooza, Riot Fest, etc. You've got to make sure that the ticket sales are like fair, reasonable, that you can attract a big enough crowd. You've got security concerns, vendors. There's just, there's so many moving parts. If one of those things doesn't come together, if you have like inclement weather all weekend because it's an outdoor festival. I mean, these things can really crash the festival enterprise altogether, like kill the business. So it's a very, very high risk business and one that we fortunately, by staying mid-sized and not trying to scale up and not trying to compete with the Lollapaloozes and Coachella's and Bonneroos,
Starting point is 01:04:11 we were able to manage to make it profitable, break-even. So, no, it wasn't a big. It was probably, it might have been 10% of our overall revenue. You eventually moved to New York, I think. And the editorial office state in Chicago for a while would eventually move to New York. But I think by 2010, you had 20 full-time staffers in New York and Chicago, like, freelancers as well. You're doing like 2.5 million unique visitors a month, 400,000 visitors a day. So you're really on the map. You're a really major force in music journalism. But there were competitors, right? There are obviously a lot of these upstart news media websites that now are out in the world, right? We know that BuzzFeed, I mean, there are Huffington Post is out there. Some of these publications were branching onto music. NPR launched NPR music. I can't remember when, but that was becoming a pretty important force.
Starting point is 01:05:12 Yes. Were there people kind of saying to you, hey, we've got to, like, protect our turf or we've got to look out for these competitors because we can get eaten alive. I mean, you can just see what happened in newspapers. Yes. And that could happen to us too. Yeah. I mean, we were cognizant of that.
Starting point is 01:05:30 We're very cognizant of that. I mean, Chris was dressed out all the time. You know, we did start to see the writing on the wall a little bit. And we did kind of like as a, not necessarily as a direct result, but sort of, we did try to kind of like branch out into other directions and attempt, you know, a couple of other sort of arms of the company. One was, of course, was like pitchfork TV, the video arm, which did quite well. We also tried to put a movie site together and a couple of other things, but they didn't work.
Starting point is 01:06:03 They, we didn't really have enough resources by ourselves to put into all the things that we wanted to do. Frankly, it was just a little bit too. I don't know, it was kind of like at that point, you know, the band's been together for 15 years and everybody sort of wants to start their own side projects. You know, there was a little bit of that to it. So it wasn't, our strategy wasn't the best. But at the same time, because we were trying to do too many things at once without any, you know, without any help. There are many things that you guys tried, tried to print magazine. Yes.
Starting point is 01:06:39 You tried pitchfork TV. They were, there's even, got into like games and collaborations with a bunch of different publications. All these things are, I think, are smart, right? You want to try things. And a lot of those things didn't work out. But, I mean, year on year, until you were acquired, which we'll get to in a moment, were you growing every single year? Were you growing? Was your revenue growing every year?
Starting point is 01:07:02 Were there years where it was up and down, up and down? The revenue was growing year over year. but our expenses, you know, varied. I think it really wasn't until probably, yeah, something like 2013, 2014, that we started to kind of feel the effects of what would become kind of the influencer model of marketing and that kind of shifting the entire landscape from, you know, a banner ad driven economy to a totally. totally social media focused, like marketing economy. When you were approached by Condi Nast in 2015, who eventually acquired you to purchase pitch for, I mean, I'm sure for you, it was incredible. It was your publication was valued, must have been valued quite high at that point.
Starting point is 01:07:59 But I wonder also was a calculation in your mind that you were looking at the future and at competitors and at media consolidation and maybe we're concerned that without, you know, without being part of a bigger organization like Condon asked, Pitchfork might not survive for another 10 or 20 years because it was 20 years at that point that you'd been running. Yes. Yeah. I mean, again, we could see very clearly what was coming down the path and, you know, seeing where we are today where if you don't have a paywall, you're struggling. Yeah. You know, it, it, it, it, it, it, it, it was clear that the whole model was going to change or was already changing. On one hand, I was like, look, how the business is going here and the future of this business and how
Starting point is 01:08:49 difficult it's going to be to continue to adapt with what is still ultimately a niche publication, you know, a well-read, but ultimately still very niche. You know, that's going to become harder and harder to do. We're going to have to start making difficult decisions. We're going to have to probably downsize a little bit, you know, or there's this offer on the table that I'm not likely to ever see anything like this again if we do follow that road. And at the same time, being met with the promises that kind of offered of, you know, investing in the business and helping to grow it and at the same time being able to tap into their huge network of like luxury brand advertisers and things of that nature. So it was kind of like, well, okay, they've been
Starting point is 01:09:32 doing this forever. There's 32 brands like where not only is this something that like kind of elevates and as further escalates pitchfork and as more of like a success story kind of approach. It feels like we're going to need to ban these publications are going to need to band together in order to make this work going forward. And you had a lot of people that depended on on it for employment. So I'm sure that was a lot of pressure. Oh my God. By that time we had 50 some employees. Yeah. Yeah. I'm also kind of a, I don't know, superstitious in ways. Like things in my life have tended to happen at the right time for certain reasons.
Starting point is 01:10:11 And that just seemed to be one of those moments where like this wouldn't have fallen out of the sky if it wasn't the path I was supposed to take. You stayed on as an editor for another few years and then stayed on with Condi Nast, I think for four years after the acquisition. How did you adapt to that? environment. It's corporate. You were moved to the World Trade Center in New York, the Condonetast offices. You're part of like, I don't know, like, I think I'd be scared as hell to be in a conference room with Anna Wintour. But there you go. You're in that world. Yeah. I mean, on one hand, on one hand, it was intimidating to be, you know, like having come from the background that I came from where I've never gone to school for, you know, for journalism or editorial. And I'm in a room. where, you know, my peers are David Remnick, multi-pulitzer winning genius editor of the New Yorker and Anna Winter, who is the creative director of Condé Nast, so who you interface with regularly about your business, you know, and among numerous other legends like W magazine, like Vanity Fair, GQ, Jim Nelson at GQ. I mean, these are genius, genius people.
Starting point is 01:11:31 And not to denigrate, you know, myself. But like, you know, yes, it was deeply intimidating going into, especially with my general, like, social awkwardness that I already innately have when I'm nervous and nervous situations. So, like, that didn't help. But, you know, at the same time, it was also kind of like this crazy, like media college campus. Like, there were so many amazing journalists, amazing, amazing business minds there as well that you could kind of go to and tap whenever you needed to. And, like, that was all open. And that was another big reason why this made sense to do.
Starting point is 01:12:05 It's like if we all kind of bring our knowledge together, you know, moving forward together is going to be a lot easier. But, you know, at the same time, obviously, when we got to Kandeh started to make decisions as to what should, you know, what we should continue to focus on and what we should. So they didn't want to support, like, all the different projects that you guys had going, like the film publication or the print version of pitchfork, whatever, like, they didn't want to pursue those things? Yeah.
Starting point is 01:12:37 These were both things that Condé decided weren't worth, you know, the ROI, basically. You know, they, when we got to Condi Nast, like, they were very much like, oh, yeah, this is a niche, you know, business. Right. For very complicated reasons and machinations behind how Condé operates, even though you would think a print publication would be something they would embrace with arms wide open. Yeah. Not exactly.
Starting point is 01:13:07 So, yeah, these were things that were on their way up. They were, you know, I mean, had really good reputations, had really had a strong readership, but we're not able to be nurtured to the degree that we wanted to nurture them, especially at that point. You are no longer part of pitchfork. you, I think, officially left in 2019. Yeah. I know that you're writing a book, written history of Pitchfork, which will come out a couple of years. Do you miss that daily interaction, all those people being steeped in that world, meetings, talking about, I don't know, ideas?
Starting point is 01:13:47 Do you miss that day to day? Oh, it's hard not to miss, you know, like all the activity and excitement of a newsroom. Yeah. I mean, it's the most thrilling thing for me. It's the most thrilling thing in the world. at the same time, you know, kind of like having this sort of more isolated. Like, for one thing, I stopped writing in 2004, just mostly stopped doing it publicly and stopped doing it almost period. So it took a while to kind of get back into the swing when I started kind of writing, kind of mapping out like if I was to write a book, what would it look like?
Starting point is 01:14:20 And writing is something that I've just recently realized is kind of, it's totally my calling. But also, you know, the idea of running businesses that are in. innovative that do help kind of change in the landscape. I mean, is just as much a part of who I am and what my interests are as it's been since the beginning of the web. I think I might know the answer to this question, but I'm still going to ask it because I'm curious, you knew that this was going to be the thing you wanted to do. You knew that this was at a certain point, a year or two into this blog, you knew that this was what you wanted to do with your life. But if you if you could see yourself in 1995, 96 and have seen that journey, would you, do you think you would have been like, yep, I can see that happening? I can see building this into a multi-million dollar business and selling it to a massive media, you know, juggerna, just huge media organization. Do you think you would have been surprised? I think I would have, I would have been a lot. I would have been thrilled just to the very core to see everything that pitchfork has been
Starting point is 01:15:33 able to accomplish. Not quite beyond my wildest dreams because I absolutely dreamt that something like that could happen with it. And I tried every day to make it be that. I mean, considering how most people interact with and engage with new music discovery now through algorithms primarily, that it still has significant. influence in the world of music journalism and music listeners. It's incredible.
Starting point is 01:16:01 Yes, it is, it is wild that we all, and I say we because I naturally, I mean, there's many more people who are just as crucial and pivotal to this story as me, but, and just as responsible for its success. But it's, you know, and now it's, it's kind of like, it's like a kid that, you know, you have a kid and it grows up and goes away to school and then it starts making its own decision. It's an adult now. And you kind of like, you know, you can't, you know, you no longer have the input that you used to have. It's going to go out and make its own mistakes. And, you know, you'll just idly stand by. You go, I might disagree with that. But you know what? I'm really
Starting point is 01:16:41 proud of you anyway. That's Ryan Schreiber, the founder of Pitchfork. By the way, what's your favorite album of all time? That's an impossible. It's an impossible question. I mean, think of all the music that you've listened to in your life. Can you say at any given day? All right, top five, no order. Just, just five great, great records. No order. Okay, five great, great records, no order. DJ Shadow introducing... Yes. Pet sounds, Beach Boys? Yeah, it's good. I like it. Marvin Gay, what's going on? That was going to be the next one I was going to say, actually. Marvin Gaye, what's going on? I can't not have it. Radiohead, Kid A? Yeah, that's certainly one of my favorite albums. Talking heads remain in light.
Starting point is 01:17:25 It's a record by a UK duo called The KLF. It's a record called Chill Out. Prince, Sign of Times. Oh, my God. Why did you even have to ask me? Purple Rain is my favorite album of all time. Prince is my number one of all time. Hey, thanks so much for listening to the show this week.
Starting point is 01:17:44 If you want to hear every episode one week early, check out Amazon Music. If you want to listen one week early and ad free, subscribe to one. Wonderie Plus in Apple Podcasts or on the Wondery app. Please do follow us on your podcast app so you always have the latest episode downloaded. And another way to support the show is by filling out a survey at Wondery.com slash survey. If you want to contact the team, our email address is H-I-B-T at ID.wondry.com. If you want to follow us on Twitter or Instagram, our account is at How I Built This, and mine is at Guy Raz. And on Instagram, I'm at guy.razz.
Starting point is 01:18:26 This episode was produced by Liz Metzger with music composed by Routin Arablui. It was edited by Neva Grant with research help from Farah Safari. Our audio engineer was Brian Jarbo. Our production staff also includes J.C. Howard, Casey Herman, Josh Lash, Alex Chung, Carrie Thompson, Sam Paulson, Catherine Seifer, Elaine Coates, John Isabella, Chris Messini, and Carla Estabez. I'm Guy Raz and you've been listening to how I built this.

There aren't comments yet for this episode. Click on any sentence in the transcript to leave a comment.