How I Invest with David Weisburd - E430: Goldman Sachs’ Michael Bruun on AI, Private Equity & The War for Talent

Episode Date: September 16, 2026

What if AI makes talent, not technology, the biggest competitive advantage in private equity? Michael Bruun is Partner and Global Co-Head of Private Equity within Goldman Sachs Asset Management. We b...reak down how Goldman Sachs competes for the best middle-market assets, why Michael believes talent can move the needle more than almost anything else, and how higher rates have forced private equity back to the fundamentals of EBITDA and cash-flow growth. We also discuss how Goldman is implementing AI across portfolio companies, why transformation must start with the CEO, and why the war for exceptional talent may become even more important as every employee becomes AI-enabled.

Transcript
Discussion (0)
Starting point is 00:00:00 It needs to come from the top. The CEO needs to make it well understood by all employees that AI is an absolute must, and it's something that will change the way we do our business, and we embrace that change. There needs to be some experimentation. If humans are not allowed to experiment, it is unlikely that we will get to the most relevant and most creative solutions. CEOs are also faced, and this might at times be uncommon. comfortable with the task of deciding whether the rest of their ex-com or leadership team is actually ready for this transformation.
Starting point is 00:00:38 The war for talent is bigger than it's ever been. If you can get the right people in with the right changed mindset, they can move so much faster because they are AI-enabled. Michael, you're the global co-head of private equity at Goldman, where you've been for nearly 23 years. And when you were earlier on in your Goldman career, you were influenced by Lloyd Blankfine saying about having skin in the game. Why was that so influential for you? Goldman Sachs Services, its clients in a multitude of ways. It provides advice. It facilitates financings.
Starting point is 00:01:13 It's a very large market maker in multiple markets, stocks, bonds, commodities. And then it's a principal investor. And I think what Lloyd meant when he mentioned skin and skin. the game was that we can be several things for clients and give an even more comprehensive service. So not only provide advice and provide financing, also at times put our money where our mouth is and invest alongside clients. And that gives a very unique and trusted relationship. And it's something that is unique to our firm. Very few firms can do it and no other firm does it at the scale of Goldman Sachs. And for those of us who have read his most recent book, Streetwise, you'll see that he
Starting point is 00:01:57 specifically refers to this element and some of the unique characteristics of Goldman Sachs. How do you build the right incentives within your team? Ultimately, we get judged on our investment performance. So it's incredibly important that our incentives are aligned with investment performance. Like most other private equity firms, you receive a combination of, you're a combination of, of annual compensation and then you have a lot of your ultimate wealth creation or hopeful wealth creation tied to carry in the fund so that we are really aligned. And then we're also asking our investors to invest alongside us in the funds such that, again, we put our money where our mouth is.
Starting point is 00:02:42 This is back to where we started this culture of being a principle, both with the balance sheet of Goldman Sachs, but also with our colleagues capital, but certainly also our own capital. We think that Kerry is important to incentivize great investment outcomes, but we also think that you need to have a lot of skin in your game at the most personal level. You operate in the core mill market, $500 million to $2 billion deals, the most competitive part of the middle market, and you have some very formidable competitors. How do you outcompete them when it comes to the best assets? You're right. We have formidable competitors. We have been able to do well ourselves by activating Goldman Sachs. Nobody else has Goldman Sachs as their wingman or wingwoman in their investment strategy. I think we do that in a multitude of ways. We do the network piece that we already talked about, which is fantastic for sourcing and it's fantastic for value creation. In addition to that, we have one of the largest operating groups in our part of the market.
Starting point is 00:03:48 We have more than 110 operational partners that drive value creation in our strategy. And then we have insights beyond what most firms see. We're 45,000 employees at Goldman Sachs. We are in most markets around the world. And we get a lot of signals and those signals float back into our business such that we can navigate either the most complex operational environments, environments like the ones that we are seeing right now with very meaningful geopolitical uncertainty. and also a much more blurry macroeconomic picture. We spoke about the network effect.
Starting point is 00:04:22 We haven't spoken much about our value accelerator. This is something that we're built over the last 10 years. We felt that we needed to have very, very strong operators drive outcomes in our part of the market. It's something that you have seen in mega buyout, but we felt, why don't we take mega buyout operational resources and bring them in to the midmarket? How could you do that? Again, Goldman Sachs has a ton of... relationships to senior executives who maybe normally would operate in a mega buyout context,
Starting point is 00:04:52 but actually felt compelled to come to us to our part of the market because it was an opportunity to stay with Goldman Sachs, an institution they probably worked with in a different context. Maybe they advised them, maybe they'd financed them at other parts of their career. And now they finally had an opportunity to actually make a real impact from an operational perspective. And we chose, and each firm does this in their own way, but we chose to do this through what call centers of excellence. What you call areas of excellence.
Starting point is 00:05:21 It's such a trend I see across all private equity firms, which they take somebody that a middle market company could never hire. They just don't have the gravitas, even if they could pay them enough. And sometimes these companies are in remote locations like my hometown, Indianapolis, Indiana. And Goldman takes one of the key talent in that space and then fractionalizes that person across multiple companies, and now suddenly they might have a 10, 20% access to this talent that they couldn't recruit at this phase of their company. That's a good way of expressing it, but I would say that talented person, that talented executive usually has a network, he or she has a network.
Starting point is 00:06:03 And so they will bring in even more talent. They're a talent magnet. That's an even better way. I might incorporate that into our playbuck. They are indeed talent magnets. First, they open the eyes of the existing management team. Sometimes we'll have to do changes to the existing management team, but for certain, those management team will see what good looks like in specific areas of the value creation playbook.
Starting point is 00:06:26 That's probably the most powerful thing that you can give a company. I mean, giving them a new customer, that's very powerful or giving them a great introduction. Giving them a new supplier relationship, that's pretty powerful, but giving them talent
Starting point is 00:06:40 is what really moves the needle. We call this at our firm putting a body out of problem. Everybody's extremely busy. So if you come to me and you say, hey, I got this AI stack that could really improve your business. I may intellectually agree with you, and you might be incredibly credible and make a really good pitch. But an hour later, I'm going to be distracted by my next task. And now I go on to other priorities. But if you recruit a top person in that space to me, now it's somebody's entire job to deal with that all week long.
Starting point is 00:07:12 and that actually compounds. Ideas, though sometimes sexy, though really interesting and maybe even empirical, don't compound as well as talent. I agree with you. And one thing is theorizing of all the things that we could be doing, but putting a great person behind it, somebody who's maybe let companies or let big functions in companies so you can actually get the throughput and you can get the followership from the portfolio company. is incredibly important.
Starting point is 00:07:44 I see that not only on the front line stuff, the fancy stuff, in so like the tech stack or some of the supplier relationships, these things are equally important. Some of the things that we may, as customers of some of these companies, don't see day to day.
Starting point is 00:07:59 This is where some of the magic really happens. Just imagine the difference between having access to the greatest LLM vendors in the world right now versus not having access or during COVID, having access to the most important supplies that you needed to produce your product or produce your service. Getting the right talent, getting the right network effects around some of this can really change the trajectory of a company at this moment in time. And so we have actually
Starting point is 00:08:27 noticed that our playbook works the best in volatile times. And it's been pretty volatile for the last several years. And so having senior leaders who have seen a lot, who's used to volatility, is used to making decisions around your portfolio company is incredibly important. Double click on that. Why does it work better during volatile times? Because you need to make decisions faster, and those decisions needs to be made on a sound set of observations and based on a lot of experience. And so either you've gone through a crisis or you haven't gone through a crisis.
Starting point is 00:09:00 If you've gone through one crisis, you are better prepared to go through the next crisis. And the world has gone through multiple iterations of very high volatility in the last few years. And this is where I really see the leaders step up. We learn more as humans when we're in volatile times. And those humans who have gone through the volatility can really step out. Best example right now, we're faced with maybe the most consequential moment in private equity, driven by AI. Either you face up to that challenge and that opportunity or you don't.
Starting point is 00:09:32 And having leaders around your business who may have experienced AI because no human has really experienced AI until it. It's all of a sudden arrive, but they have seen big seismic changes. And tech roadmaps, they've seen big changes to their business models. And so having these people around our companies. And here's the beauty. By focusing on the upper mid market, there is this talent arbitrage because many of the leaders that we have involved in our portfolio have seen an even greater scale. So now they can take that toolbox and apply it in the Auburn mid market.
Starting point is 00:10:03 And I think that they think it's more fun because you can actually move things faster in the upper mid-market. So it's all like highly synergistic. I'll tell you, one of the greatest things in my career is you saw like you venture few, in my case, several decades now of your career. And all of a sudden, I get to work with the most senior executives from a ton of different companies, a ton of different backgrounds. And we're all on the same team.
Starting point is 00:10:29 And I think what normally happens in people's careers is you saw like every year become slightly closer to being the oldest person in your team. in my career, I've had this wonderful experience that I saw like went somewhere between 12 and 15 years into my career. And then all of a sudden we started building this. And now I have this group of people who have seen even more than I have. And I get their advice every day and I get to work with them every day. And so that has been personally very rewarding journey. It used to be a very common diligence question, the venture space, which is, have you seen the last downturn?
Starting point is 00:11:00 In other words, were you around in 2008? I started my career literally in 2008. So I could check that box. but for 13, 14 years, there was a bull market. And the premise of that question is, sure, you could ride a bull market, but what happens when there's a bear market? How do you react to that?
Starting point is 00:11:18 In many ways, it's an unknowable question. You must experience it before even you yourself know how that could affect you. I so hit the great financial crisis, I guess four years into my career, and that so like reset a lot of expectations. And then we went on, and since I was spending the,
Starting point is 00:11:36 vast majority of my time in Europe. We in 2011 went into so like the sovereign debt crisis. So once again, we were so like experiencing this setback. And then we actually had the, as you mentioned, like this decade long bull run up until sometime 21, 22 inflation rates, a lot of other factors. And all of a sudden you had to reset. And one of the things that you couldn't rely on was multiple expansion and rely on very low funding costs in the debt market. I think that's been healthy for the industry. In some ways, we're, despite the tech roadmap changing dramatically, we're kind of going back to basics, going back to you drive value by compounding EBDA
Starting point is 00:12:19 and cash flows, and you need to get used to driving value in a rate environment that I would characterize as all like normalized it. If I add the base rate that we're experiencing in most places in the world, plus the credit spreads, it looks much closer to the average that you have seen for several decades than anything that we obviously experience in that whole market, especially in that kind of 19 to 20, 21 period where things really accelerated. It's interesting because for a decade or so, people were pricing in the lowering of interest rates into their model.
Starting point is 00:12:52 And when I look at interest rates, all things being equal, the opposite should be true. You should be ready for the interest rates to go up and make your business anti-fragile to that. You should never price in the interest rates going. down. That seems like a crazy strategy, but yet that was the modus operandi for so many private equity firms for probably a decade or so. I don't know how many actually priced like a lowering rates, but I would certainly say that. Or maybe they just thought they were that good. Yeah, exactly, but maybe they thought we got complacent by assuming that rates could stay low
Starting point is 00:13:22 for a very long time. You had a quantitative easing for a very, very long time, et cetera. If you look at the other way around now, you're pricing your model in a way where let's call it you're in a normal environment. And so rates, it might be a kind of normal distribution. They might go up. They might go down. It's very hard to tell right now.
Starting point is 00:13:45 We on our side are hedging a lot. Right. So we are hedging base rates for many years out in the future because we want to remove as many externalities from the return equation as possible. We want to take out as much regulatory risk as we can. We want to take out as much regulatory risk as we can. We want to take out as much kind of market base rate, credit spread risk as we possibly can,
Starting point is 00:14:08 knowing that nothing can be hitched forever. So what are we talking? We can maybe hedge ourselves three to five years. We're not making the presumption that we can hedge a lot further. We want to take out FX risk. And we want to take out as many risks related to the supply chain as possible. One of the things we saw through during COVID was obviously that supply chains had to be rewired significantly. So we're thinking a lot about these things.
Starting point is 00:14:30 So what we're left with and what investors in our strategies are paying for is kind of our raw value creation capability and our raw strategy capability and probably our ability to then ultimately exit this company to a strategic buyer. So there is a lot of focus on are you picking assets of strategic relevance of high intrinsic value? And then what are you doing with them for the say three to seven year? time period that you are expected to own these assets. The best conferences do two things well. The content challenges how you think and the people in the seats are the ones whose opinions actually move markets. Alpha Summit is AlphaSense's annual user conference and it's built around both. Join me at the Glass House in New York City, October 5th through 7th for sessions going deep on where AI, data, and human expertise converge.
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Starting point is 00:15:58 assets are more attractive to strategic investors because there's this value creation. How do you explain that? Is it just profits are higher so therefore they're more attractive or is there something fundamentally non the spreadsheets? I think there's a lot that's not in the spreadsheet. Like one of the most important things that you can't actually see in financial ledgers right now is, does this company have a good tech stack? Does this company have a homogeneous set of data?
Starting point is 00:16:25 Is it a clean data set? these are some of the things that will be very consequential for the way companies adopt AI. And so when we do our due diligence and we budget like what do we need to change, where do we need to have more costs in order to maybe solve certain issues that we have observed during due diligence, we bake that into our returns and then that's what we're changing. And so when a strategic buyer then arrives and say it might have been a very dispersed data set, they might have had 25 ERP systems. They may not have had a data lake, a lakehouse, whatever.
Starting point is 00:17:03 They may not have all this in check at the time we are cried it. But after our ownership period, we fixed all of this and we high-graded the company, what I usually refer to as we future-proofed the company. And that's when we think that the company is of more strategic importance. It's by no means guarantee. But we know that all of these steps will also make the company perform. better. Obviously, one of the things you have to accept is it's going to cost you some money normally. So you need to bake that into your model. For example, one of the things that we like doing is doing
Starting point is 00:17:34 a carve-out. Usually a carve-out is happening when a company wants to focus on its core capabilities, its core businesses. That could mean that the company that is being carved out has been to somewhat at least strategically neglected for some time. So there is an expectation that there's a lot of things that are not at the level that we would hope for to have an exceptionally well-performing company. So when we do the carbout work, we're literally budgeting, and we need to change a ton of things. The good news about doing carve-out is, however painful, some people might think they are, it's also kind of a line in the sand. It's an opportunity to put the best tools into the company instead of so like changing a lot of legacy stuff.
Starting point is 00:18:15 The forcing mechanism. Absolutely, it's a forcing mechanism. And so we will put those tools in, we'll go through the hard work, but there could be a bit of a j-curve, because as you're doing all of this, It will cost you real money, but hopefully it would allow the companies who grow much faster on the other side and certainly be good for profitability or margins. It's Sam Zell's former partner, Mark Soder, who now also continues to run his family office. And one of the things he talked about is the absurdity of the private equity model, which is you take an asset, you grow up for three to four years, then last year you're dressing it up to sale, and then you sell it to one of your competitors. Today we have this rise of continuation vehicles. It just hit $110 billion. Are you guys looking at continuation vehicles and are there some assets that you want to continue to own for many years? I think it's quite normal for a private equity investor, especially at the deal team level.
Starting point is 00:19:05 And I've been there myself several times that you fall in love with your asset. You've been building this asset and you think it's a wonderful asset and you wish that you could own it forever because it's a well-performing asset. And then you don't have to go through the burden and go and buy another asset. That's very relatable. The thing is that your investors is entering into a time-bound relationship with you. You need to generate DPI along the way, and it shouldn't be one of those where you wait for 10 years and then you're trying to deliver everything in year 10. You should do that continuously along the way.
Starting point is 00:19:42 By the way, when you have your colleagues' money and your balance sheet. There's a lot of people reminding you about that at any moment in time. So we feel that dynamic, which is something I appreciate and probably has meant that we have generated DPI maybe at moments in time where you could say, oh, things are, it's really sunny. Let's continue for a little while longer. We have large businesses at the firm where we engage in continuation vehicles and we can certainly see the value of continuation vehicles, especially when you are buying into the continuation vehicles and you have a lot of choice, which my colleagues who run those businesses
Starting point is 00:20:17 have. They've been doing it for a very long time and they've been very, very successful. As I think about it in our direct private equity strategies, we have not been big users of continuation vehicles. It's not actually because we have anything against continuation vehicles. It's just that we have mostly sold our assets to strategic buyers who acquired those assets with synergies and therefore we're able to pay the highest price for the asset. We do have assets that we would like to own. And so I could see ourselves using continuation vehicles as one of them.
Starting point is 00:20:51 many, many sources to continue to stay invested in a company, but at the same time also return capital to our LPs. I'll say that there are other versions of CVs that are almost even simpler like selling a minority stake to a close partner or somebody where you think that you can continue in a so like a strategic or synergistic ownership structure. We also very much like that trade where you on one end are taking some money off the table, but also very much, So like invest into the future, potentially with a partner that could help you, say, do M&A or other things that could accelerate the journey. So nothing against CVs. I just think with most things in life, you should diversify your sources of liquidity. Yeah, it's such a good point that the CV itself, if you want to sell the CV essentially to yourself.
Starting point is 00:21:41 And obviously, there's different conflicts around that and how to navigate those. but your competitor implicitly is a strategic investor, and it's really hard to compete against strategic investor. That's going to value the asset above and beyond its intrinsic value. That's almost the definition of a strategic investor. Absolutely. The strategic investor with synergies should at most moments in time prevail, and that's certainly what we've seen in our strategy,
Starting point is 00:22:06 that the well-performing asset, where we have built that intrinsic value, usually gets sold to a strategic buyer. That has been the history of our strategy. That's not to say that we won't use CVs going forward, but I don't see like a significant share of our exits happening through CVs based on what I'm observing and the pipelines that I'm seeing. I was having dinner with one of the largest VC firms in the world that are doing
Starting point is 00:22:32 accounting roll-ups of all the industries. And it really started making me think about the integration of AI into everything. You guys are in a very interesting part of the market because you're not lower middle market, so these companies have some scale. But there's also a lot of meat on the bone because these companies are not yet very large companies. Today, what are you seeing in terms of AI being integrated? What's actually being done within the companies that's moving the needle? I think that every company is at a different level of maturation.
Starting point is 00:23:04 It all starts with, does the CEO of the company have an AI mindset? do they understand that it's a strategic imperative that they get on with this? I have not met a company where AI wasn't important. Like you can mention a few blue-collar businesses where you'd say AI couldn't possibly disrupt this business. You're probably right. But how does a company get its customers? What are the insights they're learning for whatever task it is that they're doing?
Starting point is 00:23:36 And so I think AI will be relevant for all companies. what we have told our portfolio companies the advice that we have given is that try and focus on a finite set of tangible outcomes to start your AI journey. Don't try and spread AI anywhere in the business in an uncontrolled way. From a safety, security perspective, you need to kind of do the right thing and implement this in an appropriate way. what we've seen is that AI falls into fundamentally two categories. Either it's scaling revenue or it's improving your margins.
Starting point is 00:24:15 People will say this is a way to basic framework, but it's a good way to think about it because at the end of the day, what we really like our companies to do, in addition to sue some of the backend stuff that we talked about, having the best culture, the best talent, the tech, tech, et cetera, we fundamentally like to grow these business at an ever higher margin so that we can get that EBDA growth and cash flow generation. When we look at the revenue side of things, we have noticed that independent of which sector the company operates, there's a lot to do in terms of client service.
Starting point is 00:24:48 You can service your client really well through AI, whether it is by being more relevant in your conversations from a sales perspective or it's by surfacing the issues that the client have. Like the obvious example is, they'll call you in your call center and the AI tool. can significantly help the humans in the call centers. I'm sure we all been looking at Jevons Paradox a lot more than we did in the first 40 years of our lives. And all of a sudden, we see that these call centers have probably as many humans as they had before. They're just handling way more calls because they're now AI enabled.
Starting point is 00:25:26 We have really interesting examples. We have a company that is in the contact lens space or spectacle space. and they have noticed that many of their clients didn't show up at the schedule appointment time. Wouldn't it be nice if somebody calls you in the morning and said, hey, remember that you have your 10 o'clock appointment. That's really good for two things. First of all, you don't have a person in the store waiting for you and not being utilized. And secondly, every time you enter the store, it's an opportunity to provide better service to you
Starting point is 00:25:56 and potentially do a sale of contact lenses or products. examples like that have been incredibly powerful. And once you think about it for a minute, you go like, but selling contact lenses, how is that so different from selling an insurance service or insurance service or cybersecurity? Maybe there are some trades that are the same. And so we are taking those playbooks and moving them quite rapidly from one portfolio company to another. That's really the cool thing about AI. For many years, if you were a healthcare investor, you didn't speak to the tech investor,
Starting point is 00:26:27 or you didn't speak to the financial services investor. Because of AI, all investors can learn from each other. All investors can speak to each other. And therefore, you're also seeing some convergence on valuation multiples between multiple sectors where you go, at the end of the day, is this software company so different? Like, it delivers a certain amount of revenue growth and a certain amount of margin and a certain amount of cash flow,
Starting point is 00:26:51 and you can do a certain amount of bold-on M&A? Why should that be valued so differently from a financial services company? that has the same financial characteristics, assuming that it's in the same part of the risk spectrum from a geography perspective, from a customer concentration perspective, all these other factors that impact investment returns or perceive risk of an investment. On the optimization part of the equation, obviously we're seeing huge efficiency gauge. Some of the more so like rude or repetitive tasks can easily be either replaced or supplemented
Starting point is 00:27:27 by AI and then of course on the coding side because we own companies that do their own code, et cetera, they're obviously massively enabled by AI. I think the advent of AI and I'm sure we're going to have more advanced versions of AI in the coming quarters in years, I think means that the platforms that have the capabilities to invest the most into these resources should have breakout performance or it's definitely going to create dispersion in performance because either you have it or you don't have it. If you look at some of the press releases and activities around our platform, you will see that we as a firm are very engaged with the LLMs. We are a customer. We're 12,000 engineers at Goldman Sachs. We're a customer of the most important
Starting point is 00:28:14 vendors in that market. We have investment businesses, growth equity investment business engaging with these companies. We have our private equity business engaging with these companies. We have just formed a company, actually form multiple companies that are engaged in servicing, actually companies of our size, the size of the companies in our portfolios, to help them adopt AI. And so we think that's a real differentiated that we have kind of that purchasing power as a firm and can engage in so many different asset classes to get share of mind of those extremely important vendors. I want to double click on how AI is actually in. implemented within the companies themselves. You see this over so many different portfolio companies.
Starting point is 00:28:57 You see best practices. What are the best practices? How does somebody integrate? Is this something that there's an AI team or is it the best practice for every employee to have a share of their time and effort around AI? What works best? Well, I'm sure that differences within companies, there are different cultures. But what we see is it needs to come from the top. The CEO needs to make it incredibly well understood by all employees at the relevant firm that AI is an absolute must, and it's something that will change the way we do our business and we embrace that change. One of the things that we have done is, again, back to the scale and the resources that we work with, we have stood up an AI university where we're literally taking the CEOs of the portfolio
Starting point is 00:29:48 through that university. It's a short, but very, very important. very impactful curriculum. And after going through that, they can be a much better talking partner with their board and with their employees. So it all has to come from the top. You'll also see that our own firm has communicated very clearly, one GS3.0 and the strategic imperative of getting on with adoption of AI. When it then comes to how do you implement it in your business, you can do it in multiple ways. And I think there needs to be a bit of top down and bottom up. There needs to be some experimentation.
Starting point is 00:30:26 It needs to be done in a secure, safe environment, and that environment can be created. And there's a bit of a thousand flowers bloom that has to happen. Because if humans are not allowed to experiment, it is unlikely that we will get to the most relevant and most creative solution. So that definitely needs to be room for experimentation at the ground level at the organization.
Starting point is 00:30:49 At the same time, I think CEOs are also faced, and this might at times be uncomfortable with the task of deciding whether the rest of their XCOM or leadership team is actually ready for this transformation. Do they have a CTO that is experimenting with AI that wants to drive AI? Do they have a CRO or head of sales who says revops or something related to figuring out cross-sell opportunities to the client base should be done using AI tools and not just do it the way we did before late 2022. You see that very quickly. And some of the people who don't embrace that change is unlikely to be the relevant leaders. So CEOs right now, and this is something
Starting point is 00:31:39 that we are actively engaged with our CEOs to talk about, which is, do you have the right leadership team to go through the adoption of AI. And clearly, like in so many other, so like seismic shifts that you have seen over the years, you may not in every single position have the right leader. So it's about making sure that you have the right leadership team. If you do have the right leadership team or you make relevant changes so that you have the right team, then I think you're starting to get to the right environment. But then it becomes a war in terms of do you have the right supplier relationships?
Starting point is 00:32:14 This is back to where we can add value and talking about our network playbook, which is, okay, you might have a CTO that embraces change that want to implement LLMs or some of the models that are focused on specific tasks or very long running tasks. But do you have the access? That's where we can help. We can make sure that that company, that management team gets on the map of that vendor and they can understand that it's synergistic because they're not just servicing. that portfolio company, they're servicing that portfolio company in partnership with Goldman Sachs. And so we're spending an enormous amount of time. And this is what I find fascinating right now, that this is a very, very good reason to work together and not isolate yourself and say, hey, I got this covered. Now, learn from your colleagues. We see that the seminars that we do with
Starting point is 00:33:03 our management teams, the seminars that we do with our LPs, when the topic is AI, we get enormous followership, and we have a ton of follow-ups where people are learning from each other. You mentioned earlier Jevin's Paradox, which is this paradox that the things that humans are good at, AI will struggle with and the things that AI is good at humans struggle with. You mentioned the call centers. There's also another paradox, which is the faster the technological change, the less the technology matters, and the more it's the culture. What does that mean? take a thought experiment today AI is coded in English language so everybody has the basic operating principles if you have the most forward-looking most mentally flexible most ambitious team
Starting point is 00:33:49 within some period of time they're going to beat the most AI native team that maybe is inflexible and not willing to try different things so all these things we were talking about before we were recording so many things are downstream of incentives and culture so the question becomes not which AI tool do I implement, but which leadership do I implement that will find the AI tool because the AI tools are changing every single day. So if you are actually optimizing on the technology, you're probably going to be behind in the next six months when there's the next technological lead. That is such a good point. I mean, in a weird way, it used to be that a great employee operating a great culture could achieve a lot. But just think
Starting point is 00:34:31 about what a great employee with nine agents can achieve, right? And so you're putting your finger on an incredibly important point, which is the war for talent is bigger than it's ever been. Like right now, if you can get the right people in with the right changed mindset, they can move so much faster because they are AI enables. It's not about just them moving fast. It's like them moving fast in partnership with AI. And so again, this then puts even more. more pressure on leadership. And that's why we start with saying, do we have the right people or the right person at the top? Are they themselves embracing this change? Or do they keep like their head in the sand and hope that AI will be over in a few quarters from now? Because it's not. I would also say that
Starting point is 00:35:19 I think the world and maybe it's just us as human beings because we have access to so much information and maybe we have access to more information today than we had three years ago. It's not just AI moving fast, you also see agendas, political agendas, market volatility move a lot faster than you've seen in other areas. So I think people who embrace that, people who understand that the only constant right now is really changed and are very comfortable operating in that environment, they're probably the future leaders of these businesses and we will have to support those leaders and we will have to support a culture that embraces that. At the same time, I think it's important that you don't forget about some of the things that made your
Starting point is 00:36:05 companies great or made the company that I work for great. We always emphasize things like partnership, client service, integrity, excellence. I don't think AI is going to change any of that. Those remain our core values. We just need to see how can AI be adopted in that cultural framework. Speaking of culture, Goldman Sachs, arguably has the best culture at scale, 45,000 employees. You've been here for 23 years.
Starting point is 00:36:37 If you could go back to when you first started, you could give yourself only one piece of timeless advice. What would that be? I think when you're early in your career, you're exceptionally focused on getting to the next destination. If I could give myself an advice today, enjoy the journey a little bit more and learn from that journey. You and I talked about disruption of technology.
Starting point is 00:37:02 We talked about geopolitics. We talked about a lot of things and a lot of things are changing really fast. Wouldn't it be wonderful if we look back in a year from now and say, that was actually a really exciting journey instead of always just thinking about the next thing. I think when you're in the journey, you're also seeing more about, how can I prove this thing today that drives innovation. The thing we spoke about AI is a lot about how do we know. make this thing that we're doing right now a lot better or how do we even reimagine what we're
Starting point is 00:37:33 doing right now? And so, again, one of the advice I would give to myself is enjoy the moment, enjoy the journey a little bit more. If you do that, I'm sure you're going to get to that next great destination. Wise words. And thanks so much for taking a time to sit down. Thank you.

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