How to Be a Better Human - How To Pitch Your Best Ideas | WorkLife with Adam Grant

Episode Date: May 2, 2022

Great pitches can seem like genius or magic. But you don’t have to be a great salesperson to give a great pitch. Whether you’re floating an idea at a team meeting, looking for investors for your s...tartup, or applying for your next job, life is full of pitching moments. In this episode, we bust myths about what it takes to drum up excitement–and share insights from Hollywood and Silicon Valley on ways to improve your chances of getting your audience on board. This is an episode of WorkLife with Adam Grant, another podcast in the TED Audio Collective. To hear more episodes on the science of making work not suck, follow WorkLife with Adam Grant wherever you're listening to this. For the full transcript of this episode, visit go.ted.com/WL44. Hosted on Acast. See acast.com/privacy for more information.

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Starting point is 00:00:00 Hi, everyone. Chris Duffy here. We are hard at work on the next season of How to Be a Better Human, and I am so excited that we're going to be back weekly starting on June 27th. That is just around the corner. In the meantime, though, here is an episode of another TED Audio Collective podcast that I think you're going to really enjoy. It's a show called Work Life. And on the show, organizational psychologist Adam Grant goes inside the minds of truly unusual people to rethink the way that we work, create, and connect with each other. This is a show that's full of fascinating psychological insights about how we can create real change in our lives.
Starting point is 00:00:37 And Adam is such an interesting interviewer and scholar and writer and thinker. I think you're going to really enjoy this show. And I think you're going to really enjoy this show. And I think you're going to particularly enjoy this episode. If you do like it, you can find and follow Work Life with Adam Grant wherever you're listening to this. Enjoy. If you're at a point in life when you're ready to lead with purpose, we can get you there.
Starting point is 00:01:00 The University of Victoria's MBA in Sustainable Innovation is not like other MBA programs. It's for true changemakers who want to think differently and solve the world's most pressing challenges. From healthcare and the environment to energy, government, and technology, it's your path to meaningful leadership in all sectors. For details, visit uvic.ca slash future MBA. That's uvic.ca slash future MBA. That's uvic.ca slash future MBA. But here's why you should endorse my book. Is your team hiring? Because I'd be a great fit. Every day, I get dozens of pitches.
Starting point is 00:01:52 Some come from strangers around the world. Others from people I know. We'd love for you to come speak to our company. Can you fix our toxic culture? You should really consider being my mentor. Will you make me breakfast, Daddy? And let's just say some are stronger than others. We all give pitches at work.
Starting point is 00:02:15 When you give a speech, you're pitching a vision. When you make a suggestion in a meeting, you're pitching an idea. When you apply for a job, you're pitching yourself. Pitching can feel like selling, but you don't have to be a great salesperson to give a great pitch. And sometimes, less selling is more. I'm Adam Grant, and this is Work Life, my podcast with the TED Audio Collective. I'm an organizational psychologist. I study how to make work not suck.
Starting point is 00:02:49 In this show, I take you inside the minds of fascinating people to rethink how we work, lead, and live. Today, how to get your foot in the door with a great pitch and what to do if the door slams shut. Thanks to UKG for sponsoring this episode. When you make a pitch, it's often not the idea that leads to rejection. It's how you present it.
Starting point is 00:03:23 In tech and entertainment, there are tons of great ideas that initially got denied. Excite declined a pitch to buy a tiny startup called Google. Blockbuster passed on a pitch to acquire Netflix. A dozen publishers turned down Harry Potter, and multiple movie studios rejected Star Wars. These ideas eventually found a receptive audience. But in many cases, you only have a chance for a short elevator pitch. So you want to maximize your chances of a yes before the door closes. A couple months ago, a venture capitalist sent me a pitch from a startup founder named Jessica Holton. I wanted to follow up on our conversation recently about potentially partnering with Adam Grant.
Starting point is 00:04:06 We believe he would be a strong addition to our investor and partner group as we seek to... I was intrigued. She was clearly excited about her idea to make relationship counseling available online. But as I read her pitch, I had some hesitations. I wrote down my feedback. Hmm, why do we need it?
Starting point is 00:04:24 How do we know if it'll work? Just closed a $3.5 million seed round that was three times oversubscribed, led by TMV with participation from Serena Ventures, Collaborative Fund, and Lakehouse Ventures. Okay. They've convinced investors who are kind of a big deal. But... We have the best team in the world to build a brand that makes relationship health accessible. Best team in the world? More than a little self-aggrandizing.
Starting point is 00:04:51 I sent them some tough love, and I didn't hear back. So I decided to call the founder and see if she wanted to talk through what happened. I am Jessica, and I am one of the co-founders of Ours, which is a relationship health company. Did you know when you wrote that pitch that you were pitching yourself to be on Work Life? Not at all. When you got my feedback, how did you react? Well, the first reaction truly was, oh my gosh, I was proud to know that you now know what Ours is oh my gosh, I was proud to know that you now know what ours is and clearly want us to succeed. The second reaction was embarrassment, and I felt a little defensive, to be honest.
Starting point is 00:05:41 I thought the idea itself had merit, but the pitch fell into some common traps that I see regularly, not just in startup pitches, but in meetings and job applications too. And to her credit, Jessica had the confidence, the humility, and the courage to discuss them with me. There are three big myths that limit the effectiveness of a pitch, and I want to bust them because they often lead to bad advice. Oh, I've gotten a lot of advice. One is how to sell a vision. Sell that future. Paint a world where what our mission is comes true and becomes reality. That's the first myth.
Starting point is 00:06:17 Lead with your bold idea. Tell us how much better the world will be in the future when you're successful. But research suggests that no one cares what you'll create in the future until you convince them there's something wrong with the present. Before you propose your solution, you need to highlight an important problem. In her pitch, Jessica led with a solution. We seek to revolutionize relationship health.
Starting point is 00:06:47 You have this bold vision to revolutionize relationship health. Why does relationship health need to be revolutionized? Where is the proof that it's broken? That people are in pain, that they're struggling with their relationships, that they don't have the existing access to the solutions they need. Why did you leave that out? We left that out because we got feedback time and time again that when we tell the kind of more bottoms-up story
Starting point is 00:07:15 around how I got interested in couples therapy, it didn't paint as big enough of a vision as changing an entire industry. We see couples all the time who love what we're doing and we help their relationship get better and we change their lives. So to us, it's like, you know how a fish doesn't know it's in water. And to us, it's just truly a given that there's so much need and untapped demand for what we're building that to us, it's obvious. When you pitch your idea, you suffer from what's called the curse of knowledge. You've spent days, months, maybe years thinking about the problem. It's so crystal clear in your mind that you often forget to explain it to others.
Starting point is 00:08:09 Before people will believe that your idea will make the world better, you have to explain what's wrong with the world right now. This isn't unique to entrepreneurs. In his most famous speech, Martin Luther King Jr. didn't open with his dream. Before turning to his vision for tomorrow, he spent the first 11 of his 16 minutes describing the injustice of today.
Starting point is 00:08:35 As communication expert Nancy Duarte explains, you have to show people what's unacceptable about what is before they'll get excited about what could be. As a job applicant, instead of leading with what makes you a strong candidate, start with what the company needs. As a leader, rather than opening with your vision, tell us what the market demands. There's actually very little data around couples therapy, around couples who want to go to couples therapy. We had this moment of, well, we could actually go do that survey and we could go find that data.
Starting point is 00:09:12 And so to be honest, that's the reason why is we wrote this email before we realized that and before we started going out there to find the data. Have you done that survey yet? It's in progress right now. Great, because there are so many things that I would want to know from that. I think, frankly, that's even something you could say. We know anecdotally there's a pressing need.
Starting point is 00:09:37 We're in the process of trying to document that need. I think that what was missing for me in the pitch was there is a pressing need and the existing offerings are just not cutting it. You're absolutely right. And it starts with the problem and then a survey of what's happening right now and then a solution. And I can very much see why that's more compelling than just, I mean, we could revolutionize everything, right? And what I'm hearing is, oh, why we could revolutionize everything, right? And what I'm
Starting point is 00:10:05 hearing is, oh, why does this need to be revolutionized? Yeah, I can see you're passionate about improving relationships. I think that that passion is what fuels me. That brings us to a second myth, that a great pitch is filled with passion. I see this in so many founders. They want to electrify the room with their energy. But in a study of a business plan competition, the amount of passion that founders showed had no bearing on whether judges decided to fund their pitches. It didn't matter how much excitement they expressed.
Starting point is 00:10:42 The founders who got investments were the ones who were rated as thoughtful, logical, and fact-based. In another study of over 1,400 pitch videos, founders who showed too much joy were less likely to get funded. They weren't taken seriously. And in a controlled experiment, delivering a more animated pitch didn't increase the odds of success. But having a high-quality business plan did.
Starting point is 00:11:11 It's helpful to feel passion. But what you need to show most is preparedness. The most important step in convincing people to bet on you isn't to express enthusiasm. It's to prove that you've done your homework. Think about the most impressive entrepreneurs you've seen on Shark Tank or Dragon's Den. They're not always the most entertaining presenters. They're the founders who know their numbers cold. It gives you confidence that they'll make smart decisions and be ready for any crisis. In Jessica's situation, I wanted to see what her team knew
Starting point is 00:11:47 about counseling or about providing services to couples online, especially if they consider themselves one of the first to market. I guess I would pose the question to you, like, what would we have said besides a description of the team to ease that concern. What I can't see in your pitch is, what do you know about relationship health? Has anyone tested whether this works as well online as it does in person? What do you know about providing services to couples online where confidentiality is potentially a huge concern,
Starting point is 00:12:20 privacy is a major issue? And there are all these open questions, right? That would have signaled to me is, okay, you've identified a gap in a market. What I want to know is, have you really done your homework and demonstrated to me that you're the team that's going to fill that gap most effectively? Yeah. So believe it or not, there were several versions of this email that we iterated on, that we drafted.
Starting point is 00:12:47 versions of this email that we iterated on, that we drafted. And I think whether right or wrong, in our minds, we said, let's just get enough info there to open the door. And at that point, we thought that the external metrics of fundraising would be enough to say, hey, fundraising would be enough to say, hey, we showed all of our investors that we have the chops, that we have identified the opportunity. In her pitch email, Jessica did highlight the strengths of her team. We have the best team in the world to build a brand that makes relationship health accessible. Jessica, myself, a Stanford Business School grad and data-driven experience builder. Adam, a Kellogg Design and Business School grad and creative community builder. Liz, a world-renowned couples therapist and best-
Starting point is 00:13:33 Which takes us to our third myth. The key task in a pitch is to project confidence. Evidence shows that when people are considering working with you, they care at least as much about whether you're collaborative as whether you're capable. And I've found that one of the ways to signal that you're collaborative is to talk about some of your shortcomings.
Starting point is 00:13:54 It shows you're receptive to input and open to learning. You might do that by seeking advice on one of your drawbacks, sharing how you've grown from your mistakes, admitting some of your uncertainties, or asking a question. It might sound like a lack of confidence, but it actually takes confidence to admit what you don't know.
Starting point is 00:14:17 Of course, this is tricky for female leaders, who unfairly face plenty of barriers and stereotypes. For example, research shows that investors typically ask male founders about upside potential. How will you win? But female founders about downside risk. How will you make sure you don't lose? So for better or worse, a lot of advisors told Jessica that it was critical to express confidence. a lot of advisors told Jessica that it was critical to express confidence.
Starting point is 00:14:51 One of the things that really came across was this idea of be more confident means speaking in grand terms. I definitely had an allergic reaction to the best team in the world. I'm like, on what standard? What are your data? I think I might have called it self-aggrandizing. I clearly see how in writing that sounds very egotistical. And I see that, you know, there's who am I to say that I have the best team in the world. This is really the first time that we were pitching in written form. And it's a totally different, it's a different world of pitching
Starting point is 00:15:23 in words than pitching in a conversation. That is not a distinction that I really thought through going into this conversation. You come across as warm and charismatic and approachable and curious and humble, and nobody in a million years would ever judge you as arrogant from meeting you. And in fact, the concern would be that you seem so enthusiastic and joyful that especially as a woman, people would unfairly judge you as a little Pollyanna. And in writing, all of that goes away and it sounds like I'm awesome. What you just said resonates so much. I have this group of female entrepreneurs. I'm in so many WhatsApp groups. All we talk about in a lot of ways is
Starting point is 00:16:06 how to pitch more like a man. And that translates into be more confident. Yes, men might tend to do that more and men are getting more funding, but it doesn't mean that like one causes the other. And I think that was, I misinterpreted that and found kind of like a shortcut to be more successful is to speak in this case, overly confident way that decreases my credibility. And it shouldn't be your responsibility as a woman founder to have to figure out, okay, what kind of contortion act do I have to master to come across as appropriately confident, but not arrogant, and to show that I'm warm, but not Pollyanna? I'm curious to hear, like, how do you advise people on having that humility and being that gentle leader or learning open, curious leader,
Starting point is 00:17:01 admitting what I don't know, and also effusing strength and credibility and inspiration. It's a really good question. I'm not saying you should come into the pitch and say, we are completely unqualified to be running this company. You've heard of imposter syndrome, but we are actual imposters. But I think that confidence is overrated and humility is underrated. I think that the kind of confidence I want to see is what Reid Hoffman described to me once as confidence in your ability to learn, as opposed to trying to show that you've already figured it out. Very much makes sense. It kind of like makes my team more rigid than fluid. And I can see how, you know, by me taking the statement of we have the best team in the
Starting point is 00:17:54 world to do this, it doesn't leave room for, well, what if we could be even better? Or what if that's different in a year when we're serving couples at different life stages, or we go beyond couples? The research that I really like on this is on what's called signaling receptivity, which again, I don't think you have to do because of your personality. It comes across naturally. But in writing, I'd want to see that you're committed to both identifying and overcoming the limitations of your approach, basically. So I might suggest, you know, here's a current challenge that we're facing, which also, by the way, as a potential advisor,
Starting point is 00:18:30 that makes me more interested in helping. I think asking a question or two is another way to signal receptivity. So when you write a pitch like this, you could easily say, if you are willing to talk to us, here are the three initial questions that we would love to run by you,
Starting point is 00:18:44 which signals you're going to use my time well. Admitting uncertainty and acknowledging mistakes are probably the other two that come out in the research. So acknowledging uncertainty would be saying we know that a lot of people are struggling with relationship health. We know that there are plenty of people who say that they want couples counseling. We don't know yet if people will stick with it. We don't know yet how that will go online at scale. And that would be an example of, this is an open question that we're excited to explore.
Starting point is 00:19:12 And I guess the last way you could do it is to say something about how, when we started the organization, we actually made a relationship health mistake. And here's now how we're dealing with it. And that only further reinforced for us the need for this third party. Any reactions to those? Yeah, two reactions. My first reaction is I feel like relieved to hear that I can, in pitches, admit that we don't know everything. And I didn't
Starting point is 00:19:41 realize until just now how much pressure there was to feel like we have everything figured out and we have this plan and it's going to be really successful because there's a lot that we don't know yet. The second thing is it dawned on me as you were saying this, like we were emailing you to be an advisor and to get your advice. And of course, asking a question or showing where we have gaps is the best way to show you that we know that you would add so much value. Okay, I have to ask, do you want to try your pitch again? I was afraid you would ask me that. As you know, we have seen over the past several years that couples increasingly are turning to couples therapy proactively to invest in their relationship.
Starting point is 00:20:33 And yet couples therapy today isn't serving their needs the right way. It's antiquated. It's hard to get started. It's expensive and largely inaccessible to most people in the U.S. It's expensive and largely inaccessible to most people in the U.S. Over the past year, Adam, Liz, Tyler, and I and the power of technology and content enables us to provide couples with proactive relationship health at any life stage in an effective and truly transformational way. Our model also helps alleviate the therapist capacity problem in the U.S. by amplifying the therapist's efforts and making their relationship with their couples more effective. And we just closed our seed round. We're launching in April of this year, and we're at an incredibly special time where we
Starting point is 00:21:41 could really value Adam Grant's input on the research side of our business, where, as you know, we have not developed out to date. Thanks. Woo! That was good. Woo! I was nervous. So good, in fact, that I'm now pitching her to take me on as an investor and advisor. If you only have one shot to give your elevator pitch, it helps to lead with the problem before the solution, focus more on signaling preparedness than passion, and show receptivity along with confidence. But what if your pitching is part of an ongoing interaction?
Starting point is 00:22:24 Like, you want your boss to agree to a new project, or your mentor to co-author an article with you. If you have a whole meeting instead of a cold email, how do you get your ideas heard? And if they get rejected, how do you revive them? More on that after the break. Okay, this is going to be a different kind of ad. I play a personal role in selecting the sponsors for this podcast
Starting point is 00:22:50 because they all have interesting cultures of their own. Today, we're going inside the workplace at UKG. My mom's white from the South, and my dad immigrated from Japan in the late 50s, early 60s. So they were married in 62, and at that time, their marriage wasn't recognized. Bob Watanabe grew up in a small town in Maine where he was no stranger to discrimination. His family shaped his understanding of diversity and what he wanted to do in the world. One, I always wanted to be able to be in a position of helping folks.
Starting point is 00:23:40 That was something that was ingrained from my parents. My mom was a nurse, my dad's a physician, my brother's a physician. And they're there as healers, right? They view that as a servant position, not as a status position. Bob works at UKG, where he leads efforts on diversity, equity, inclusion, and belonging. As hate crimes against Asian Americans increased darkly, Bob saw many people in pain. So he worked with the company's employee resource groups to create a forum where people could share their stories. We had some very transparent, vulnerable, heartbreaking discussions with folks.
Starting point is 00:24:15 A colleague was telling the story around bringing a small child to a playground. And as they were approaching, they were being yelled at, get away, take your virus away from us. And people, the video on the call, you know, folks were visibly tearing up and other in shock, just mouth agape. I can't believe this actually happened. What year is this? Hearing that, that this actually happened, it wasn't in the abstract. It wasn't something you were just reading about in a newspaper or other. This is something that
Starting point is 00:24:43 someone that you work with felt it impacted them personally. Not surprisingly, these conversations were not easy. Part of being a healer is you want to fix things, right? This is something that's really difficult to fix. Now, they have to give UKG a ton of credit. They realized no action was the wrong action. And so we started to get together, have these difficult discussions, knowing we weren't going to get it right.
Starting point is 00:25:04 So as you're going through, it's just being there as that support system, having that support infrastructure, having that level of community is really going to help folks heal in that way. And all of us move forward. Research suggests that supporting people has two components, promoting their success and protecting their well-being. The shine and shield. It's kind of how it was brought up. You know, you shield your team from all the pain points and you take responsibility there.
Starting point is 00:25:28 And then when something goes well, you shine a light on them. And there's always that joke of my team's blame Bob. So just let it run down to me. I'll take it from there. Understanding that sometimes you just have to give space
Starting point is 00:25:40 to find their edges and fall down and make that. And then as they get back up and they're able to do that, then you say, hey, look how great they're doing. At some points in his career, people have overlooked Bob for that spotlight. I'd have to have this conversation with some folks at time. Don't take my calm demeanor as, you know, don't conflate that with passivity. The ironies that you have with the model minority myth is you have folks that you see as being hardworking, they're humble, they're going with humility.
Starting point is 00:26:08 But some of those traits don't carry over to traditional American traits or Western traits for leadership. We've heard this sometimes explicitly where folks will say, well, they're too timid or they're too timid to be leaders or they're not assertive enough. timid to be leaders, or they're not assertive enough. Bob leads by example. His unwavering commitment to shining, shielding, and healing is helping to build better workplaces, not just for today, but for the future. I have a daughter, so she's going to deal not only with the bamboo ceiling, but also the glass ceiling.
Starting point is 00:26:37 So as we look to break through those, it's really setting it up for this next generation of workers to be taken care of in a proper way, or they don't have as many challenges or obstacles. No matter who they are or what job they do, your employees deserve to feel supported. That's why UKG gives you all the necessary tools to help them thrive. Learn more by visiting ukg.com. I was working for Leonardo DiCaprio's film and television production company as a junior executive, and my job was to find great screenplays.
Starting point is 00:27:25 When Franklin Leonard was starting off his film production career, he read hundreds of pitches for the next Hollywood hit. And most of the things that I was reading were not great. And around that time, I got an incoming phone call from a manager, I believe, who was pitching me on a movie. It would have been Leonardo DiCaprio. I think he's an oil industry lobbyist. And then he discovers that there is a long dormant, though now active
Starting point is 00:27:51 volcano in the Atlantic. And a storm is going to pass over that volcano. The volcano is going to launch like toxic fume into the air. And this giant storm would destroy the entire eastern seaboard. And I remember asking the manager, like, are you pitching me Leo versus the toxic superstorm? And I remember him saying, well, when you pitch it like that, it sounds ridiculous. Then I think I read maybe 30 pages and was like, yeah, this is as bad as I thought it was.
Starting point is 00:28:20 But Franklin also read some exceptionally good screenplays that never saw the light of day. Eventually, he decided to email a bunch of Hollywood insiders, asking, what's your favorite unproduced screenplay? Then he circulated the list of their top picks. That's when he founded The Blacklist. And for the past 17 years, it's become an annual list of Hollywood's uncut gems,
Starting point is 00:28:44 sometimes literally. Franklin has made a huge mark on the industry. The films he's spotlighted have been nominated for more than 275 Oscars and won over 50, including four of the last 13 best pictures and 10 of the last 26 best screenplays. Slumdog Millionaire, The King's Speech, A Promising Young Woman, the year before that,
Starting point is 00:29:06 Jojo Rabbit, Argo, and Spotlight. Today, The Blacklist also serves as an online marketplace where writers can get feedback and get discovered. So Franklin has deep expertise in what it takes to make a successful pitch. Especially when that pitch
Starting point is 00:29:22 is made in dialogue with other people. And even when that pitch takes place over time, sometimes a lot of time, sometimes over and over and over again. There are bad pitches and there are good pitches for every idea on some fundamental level. Every time you pitch that is a new data gathering operation about how effective that pitch is.
Starting point is 00:29:46 You will learn what people respond to, what people don't respond to. And the pitch should be constantly retooled to be better. Unlike a cold email for an investment, a Hollywood pitch meeting is not a one-way street. It's a two-way conversation. I think people oftentimes fail to consider their audience. It's really important that your audience has a particular set of interests, backgrounds, experiences, exposure, and it's
Starting point is 00:30:10 critical to be able to identify what those are and tailor the story that you're telling to them. No matter what industry you're in, or what kind of team or project it is, when you pitch your idea, think about it like a story. It needs a protagonist, a confrontation, and a resolution. I actually did that for this show.
Starting point is 00:30:35 Once upon a time, there was a social scientist who wanted to make work not suck. After writing some books, he started getting invited onto a lot of stages. suck. After writing some books, he started getting invited onto a lot of stages. And soon he was spending more time sharing things he already knew than discovering things he didn't. It dawned on him that he needed a podcast to turn the tables. Research identifies a couple ways to tailor your story to the audience. One is to make your unfamiliar idea familiar by using analogies. Novel ideas often seem abstract and impractical. An analogy can make them feel more concrete and feasible. In tech, many investors didn't get Airbnb until it was described as
Starting point is 00:31:21 eBay for homes. In Hollywood, Titanic made a lot more sense to studios when it was presented as Romeo and Juliet on a sinking ship. Although, I still don't get why there wasn't room for Leo on that raft. Franklin has found analogies helpful when explaining his own vision for the blacklist. You're trying to communicate a series of ideas to another person. So if I say Google for screenplays, if you know what a screenplay is, great. If you know what Google is, great.
Starting point is 00:31:52 You can probably put those things together and understand what I mean. Now, if you don't know what Google is, that's not an effective analogy because then have to explain again what that thing is. But it's ultimately about efficiency. You want those analogies to be specific and evocative. Like I've used the analogy of like, imagine trying to put together the Lakers roster, but only from people that Jerry Buss personally knows
Starting point is 00:32:17 or the people that he knows personally knows, right? You're not going to win a championship. You're probably not going to win a game and you may not even score because other teams are out there looking for the next Giannis, you're probably not going to win a game and you may not even score because other teams are out there looking for the next Giannis, you know, Atacatunco. And that's what Hollywood should be doing. We should be looking for the best storytellers and writers from around the world and then bringing them into the system so that we can all profit together. And admittedly, I will
Starting point is 00:32:41 also tweak that depending on who I'm talking to. If I'm speaking to someone who's European or sort of not American, frankly, I will more often than not use soccer, which is sort of my sport of choice. But being in LA, Lakers is perfect. I will also tweak it to Knicks if it's a New York person. Another strategy is to think of yourself as a pitcher. You're tossing a ball to a catcher, and you want them to throw it back. When that doesn't happen, things go wrong. Research shows that when screenwriters are handed ideas late in the process,
Starting point is 00:33:11 their films end up being less creative and coherent. They don't feel a sense of ownership over them. When they have a hand in developing the idea, they become motivated to invest in it. It becomes theirs. One of my favorite examples of that actually comes from Apple. When the team finally got Steve Jobs interested in making a phone, it wasn't a full-blown pitch. It was a half-baked idea they tossed over that he could catch and toss back. They said, yeah, the smartphones for the pocket protector crowd are clunky, but how beautiful would they be if Apple made one? More often than not, whoever you're pitching, you're pitching them not only on, hey, this movie is going to be great, but it's like,
Starting point is 00:33:56 we're going to work on this together for a long time. And so when I think about the notion of making your audience a partner in the story that you're telling, for me, it's really, again, these are just sort of the fundamentals of rapport building in any conversation, right? I love the way you describe rapport building as really giving the other person a chance to see what it's like to work with you and also to feel like a partner in the project. I would say it goes so far as to say, it's critically important that any pitch ultimately end up being a conversation. Because whatever story you're telling, and look, maybe you have the most obvious story of all time and all you have to do is make the pitch
Starting point is 00:34:34 and the person's going to be like, where do I send my check? I haven't seen a lot of those conversations happen. Bringing an analogy and inviting the other person to build on the idea can increase the odds of acceptance. But many great ideas still get rejected. There's no need to feel defeated. There are strategies to revive your pitch.
Starting point is 00:34:55 In a recent study, researchers tracked over 200 ideas at a healthcare organization. What we found was that a quarter of rejected ideas still made it to implementation. Pat Satterstrom is a management expert at NYU, and she led a research team that spent nearly three years studying teams in clinics. These seem like great places to understand how people who didn't have as much power, typically in the clinic, like front desk employees would have an opportunity to share ideas and really try and understand how ideas made it or didn't make it to implementation over time. It wasn't fast though. Sometimes it took 48, 56 weeks to get there, but they did eventually. And what was interesting is that sometimes a person
Starting point is 00:35:45 who initially brought it up was no longer there. They'd already quit in frustration, but the idea lived on because it was picked up by others who heard it. Through this process, Pat's team identified different techniques that people used when pitching an idea. And the strategies that worked in healthcare mirror what Franklin Leonard has seen succeed in Hollywood. The thing about reviving pitches, there's probably three routes to doing so. The first is reconception. You take what you had before and you reconceive it into something that seems at least a little bit different.
Starting point is 00:36:21 And then you take it back out and people are like, oh, this version I'm interested in, right? Succession would fall in that category. So Succession was a script written by Jesse Armstrong. It was a feature script about Rupert Murdoch gathering his children for his birthday to basically decide who he was going to give the company to. And, you know, people were fascinated by it, but no one was going to make that movie. But what Jesse did was go back to the drawing board and said, well, what if it's not Rupert Murdoch? What if it was a fictional person and fictional kids? And what if it was a television show? And obviously HBO bought it and it's one of the best written shows I've ever seen. Oftentimes, part of the reason why pitches get passed on is that they're not workable as they're pitched. It doesn't mean that the pitch
Starting point is 00:37:06 is dead or that the thing that you're trying to do is dead. It means that you probably need to do it a little bit differently. It is a bit about reimagining the idea, but it's also about asking questions to help people think differently about the idea. So knowing what all the pushback's going to be, all the issues were going to be, and developing, asking questions about, you know, how this would work, why it would work. A second strategy is what Franklin calls recontextualization. Context changes.
Starting point is 00:37:39 All of a sudden, Hollywood knows this kind of movie works, and they didn't have that information a year ago when the Hunger Games manuscript went out. I remember reading the book in manuscript form and being told that female-driven action doesn't work and it was too violent. Coincidental to me, that Wonder Woman happened shortly thereafter, right? Because it's like, oh, you can make the female-driven action movie and you can invest a lot of money in it and there's a lot of money to be made. But all of a sudden, the industry now had information
Starting point is 00:38:09 that said, wait a minute, if you make these movies well, you make a lot of money. Enter Patty Jenkins' Wonder Woman. Enter Captain Marvel. Enter any number of other female-driven action movies that have come about as a result of that. And that is because the industry now said, oh, wait a second, we have new information
Starting point is 00:38:24 and we need to change our behavior. With this new information, you're showing that what seemed impractical yesterday is practical today. Yeah, it is. It's showing that what once was deemed unfeasible all of a sudden is actually doable. That's a huge kind of paradigm shift for people you could ask yourself can i think of a situation where i have seen this idea work can i personally vouch for this idea being feasible and important you could ask yourself is there a small low-stake test of this idea that i can do to bring back data. Data and evidence become so important
Starting point is 00:39:06 from taking an idea that's disregarded to an idea that all of a sudden becomes feasible. And a third approach is amplification, getting other people to vouch for the idea. I think that's what the blacklist does for people, which is to say, okay, you pitched the screenplay and they all passed. But what if now all of a sudden there's an announcement that a bunch of people love that script, right? It's going to make everybody else be like, wait a second, let me, let's just double back and see, see what I might've missed the first time. That's definitely this idea of amplifying and legitimizing, showing that it, people who care about it, people who are important, but also just showing that
Starting point is 00:39:47 this is something that has credibility to it by doing a small experiment, or in this case, collecting some evidence. As I've been thinking about amplification as a strategy, it seems like a lot of people hesitate to amplify other people's ideas, especially after they've been rejected, because the thought is, well, I don't want to stick my neck out. If that person already got shot down, this is a risk to my career. And yet I recently read some evidence
Starting point is 00:40:13 showing that amplifying other people's ideas doesn't just help them get heard. It also makes you look good. It does. It makes you seem like a team player. It makes you seem like you were paying attention and it makes you sound caring and concerned for others because this is not about me and what benefits me. This is me
Starting point is 00:40:34 thinking about the team, thinking about the organization. And if other people see it framed that way, it actually reduces the risk quite a bit to you personally. And it means that, you know, other people are grateful that you remembered what they said. And especially if you can bring it up at a different time with a different problem or a different opportunity where the fit is better. And that's an extremely important skill set that teams can cultivate. Pitches can feel threatening. Your ideas and your ego are on the line. But it's worth remembering that when you make a pitch,
Starting point is 00:41:18 there's usually someone out there rooting for you to succeed. When you apply for a job, there are interviewers hoping you're a superstar. When you propose a small project, there are leaders wanting it to be a big hit. When you pitch a startup, there are investors praying that you're the next Steve Jobs. And when you pitch your first film,
Starting point is 00:41:38 there are studios crossing their fingers that you're the next Ava DuVernay. At the end of the day, the person that you're pitching to is also a human being and has human concerns and probably wants you to succeed. They want you to pitch them the best idea they've ever heard because you don't, like no one goes into it being like, I hope this is terrible. You're going to a receptive room in the sense that they want, like everybody is hoping
Starting point is 00:42:05 to walk down to the Christmas tree on Christmas morning and unwrap the best gift ever. Everybody's hoping for it. So give them the best gift they've ever gotten. Tell them a story about a problem that you're going to solve, a story that you're going to tell that they can be excited about, and that they know that other people can be excited about too. Next time on Work Life. The way that perfectionism is built, it makes us very sensitive and vulnerable to those setbacks and failures which occur all the time. And of course, that creates a lot of worry and stops us taking risks, stops us pushing ourselves forward.
Starting point is 00:42:46 How perfectionism holds us back and how to overcome it. Work Life is hosted by me, Adam Grant. The show is produced by TED with Transmitter Media. Our team includes Colin Helms, Greta Cohn, Dan O'Donnell, Joanne DeLuna, Grace Rubenstein, Michelle Quint, Banban Cheng, and Anna Phelan. This episode was produced by Constanza Gallardo.
Starting point is 00:43:08 Our show is mixed by Ben Chano. Our fact checker is Paul Durbin. Original music by Hansdale Sue and Allison Leighton Brown. Ad stories produced by Pineapple Street Studios. Special thanks to our sponsors, LinkedIn, Morgan Stanley, ServiceNow, and UKG. For their research, gratitude to Colin Kammerer on The Curse of Knowledge, Xiaoping Chen and colleagues on Preparedness Over Passion,
Starting point is 00:43:31 Lin Jiang and colleagues on Too Much Joy, Tiziana Cacharo and colleagues on Likeability, Alison Fregale on The Power of Powerless Speech, my co-author Constantinos Koutouferis on Sharing Your Shortcomings, Mohamed Hussain and colleagues on Receptivity and Persuasion, Dana Kanza and colleagues on Asking Women Not to Lose, Thank you. Kayla Keresy, and Julia DiBagnino on voice cultivation. Anything else you want to pitch me? Wait. I have one.
Starting point is 00:44:19 Can you grow a beard, Daddy? It's okay if I say big toes in it. Can I say that? Please. We're still recording, by the way. So if you have to ask if you can say it, the answer is probably no.

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