Jono, Ben & Megan - The Podcast - An Awkward Phone Call to a Pizza Place | THE GREATEST HITS

Episode Date: May 30, 2026

On this week last year Jono has a very cringe phone call with a teenager...See omnystudio.com/listener for privacy information.

I'd say the funniest phone interaction I've had when it comes to customer service last night. We've spoken before that nowadays they don't want to service the customer. No one wants to answer the phone. You just basically got to service yourself, don't you? But customer service has now just turned into how much neglect will you handle before you give up? Yeah, or can you even get hold of someone? It's very hard to get hold of someone. I know.

Now we sound like old people complaining. Back in the day you'd just call someone and they'd pick up and they would deal with. with your problem. Even when you phone someone now, they're like, have you visited our website? Yeah. Yeah. You're lucky if you even find the phone number. Find the phone number.

You're right. And I get it. I get why it's all there. Sometimes they have bots that talk to you online too. You know, they're not from real people. I know. The bots are pretty helpful. I kind of resisted the bots for a while.

I was like, put it onto a real person, but they actually know a lot of those bots. So, anyway, I made a pizza order last. I won't name the camera because... This is probably, if you use the phone, you just use the internet. I'm worried thinking. Yeah, no, but I was in the car, driving. Is this bad for the company? Because some of us already know which pizza company you like to frequent.

No, it's not that one. Oh, okay. It's not that one that was mysteriously taking money from my account that I accused of being scamming me. But, yeah, no, so I made this order last night. And, yeah, I understand that people have good days and bad days. And I don't know. I really don't care. I just found this very amusing.

So this guy answers. Yeah. I was like, oh, hello? I was like, this is the pizza place He's like, yeah I was like, can I order pizza? He's like, yeah And I was like, is this person like

incapable of making any noises beyond one syllable? And so I was like, oh, I'll have a cheese pizza He's like, yeah. And I was like, garlic bread, he's like, yeah. And can I please get some chips? Yeah.

Well, to be fair, you were asking yes, no questions. Yeah, I know. And then I was like, okay then. I was like, do you want to know if you need to deliver it or me to pick it up? He's like, yeah. I'll come in and pick it up and then just hangs up. And I was like, well, this is comedy gold. Couldn't write this stuff.

So I was like, I was really intrigued to see who was behind this phone address. Then I walk in the place. Same thing. I was like, oh, hey, just in order for Jonathan? Yeah. I was like, is it ready? Yeah. and then he went and got picked up

and then didn't say anything else and I was thinking you know as I said people have good days and bad days might have been having a bad day Why don't you say how are you? Yeah but I just found it amusing I just found amusing

And I was like in the How did he go in the job? Who in the management went? You'll be perfect What's your five year plan? Yeah Yeah Anyway no it's funny

It's funny Producer Grace is joining us Gen Z producer Grace Just mentioned five minutes ago The most hilarious customer service interaction I had with a pizza person last night. I said, it was basically just having a whole conversation we're going, yeah, yeah, oh yeah, yeah, and then just hanging up.

And now you want to come in and defend the person? Now, again, in my defence, I said I loved the interaction. I found it hilarious. I'm not angry about it. Well, I just, it's just for the listeners out here. I have five points to make. First of all, Jono, who uses the phone? Who uses the phone to make an order?

I was striving. Grace, it's illegal, it's a legal, it's a legal, Grace. To make an order to be on your phone on your drive. You're making his life so much more difficult. He's pulling over. Who's the boomer on the phone? Exactly then. Why have a phone then?

Why have a phone then? To make online orders. What? To make online orders. Why do they have a phone number? Well, I don't know. Take up the pizza camera. For the boomers.

All right. It's all get complaints. Canceled out that point. Next one. Great. Two, he's props paid just minimum wage. Let him be. So we a high schooler.

Just let him be. Just let him be. What was the age range? Oh, younger. Yeah. But does that mean you can't say more than one syllable? Yeah. Okay, next point.

You didn't tip him. He's not a server. So you're just there to pick up his... You're just there to pick up food. You're literally just there to pick up food. Maybe he didn't know what the thing was that was making the noise in the corner of the shop, too, and he just picked it up. It was like, huh? Number three.

Number four, I have to go back to the first point. Who uses a phone, John? Who uses a phone? Who has a conversation on the phone? phone? No one these days. I hate it. And number five to wrap it up.

Who actually cares? Just let him be. Just let the man be. Let him do his job.