Lenny's Podcast: Product | Career | Growth - A child psychologist’s guide to working with difficult adults | Dr. Becky Kennedy

Starting point is 00:00:00 Most adults in the corporate environment are really just babies in disguise. All humans need the same things, whether we're one or five or 45 or 85. When you look at bad behavior, the actual problem is someone doesn't have the skill they need to manage something happening internally. I love your advice. It works not just for kids. It works for adults. Our whole parenting philosophy is resilience over happiness. And we're thinking about a resilient work culture. We want people who can say, this is hard and I can do hard things.

Starting point is 00:00:28 You teach kids are good inside no matter their behavior. Is that useful in work? The idea of being good inside inherently requires us to separate behavior and identity. We infer a lot from people's behavior. Someone's late to work a lot. Oh, that person's lazy. The quickest way to have an unproductive conversation is to lose sight of the fact that someone's good inside. I definitely wanted to ask you about this idea of boundaries.

Starting point is 00:00:51 Boundaries are what you tell someone else you will do. And it requires the other person to do nothing. making a request. It's not a boundary. Is there a corollary to adult work environments in potty learning? Today, my guest is Dr. Becky Kennedy, a clinical psychologist, author, and CEO of one of the most popular parenting books, podcasts, communities, and apps called Good Inside. Why would I have a parenting expert on this podcast? Because if you think about it, many of the people that we work with in the workplace act

Starting point is 00:01:22 a lot more like babies than adults. And I'm half joking, but I'm half not. Think about coworkers that got really mad when they had to share their stuff, that always need to be the center of attention, that get really upset about not getting their way, that need other people to fix things for them. These are just a few examples, and there is a lot that we can learn about how to effectively deal with people at work from a parenting expert like Dr. Becky.

Starting point is 00:01:46 I have never heard a conversation like this anywhere that bridges the gap between parenting advice and leadership advice, and you will leave this conversation both a better leader and a better parent. We talk about the power of repair, the importance of building long-term resilience versus short-term happiness, while your goal as a leader is to become sturdy,

Starting point is 00:02:06 the power of curiosity over judgment, a framework Dr. Becky calls the most generous interpretation, also a ton of really specific phrases that work really well with kids and adults who you're having a hard time with. And so much more, I am so honored to have Dr. Becky in this podcast, and I hope you have as much fun listening to this conversation as I had recording it.

Starting point is 00:02:25 If you enjoy this podcast, don't forget to subscribe and follow it in your favorite podcasting app or YouTube. That helps tremendously. And if you become an annual subscriber of my newsletter, you get a year free of a ton of incredible products, including a year free of Devon, lovable, replete, bullet, bold, and linear superhuman, Descript, whisper, flow, gamma, perplexity, warped, granola, magic pattern, jade, cast, chap, pard, D, mob, and post hog, and stripe atlas. Head on over to Lenny's newsletter.com and click Product Pass. With that, I bring you Dr. Becky, after a short word from our sponsors.

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Starting point is 00:04:40 automatically, gather insights across your hiring process, and help you identify the best candidates in your pipeline. AI handles the recruiting toil and gives you a real source of truth. That means hours saved for hire and a team focused on what matters most, winning the right candidates. Don't let your competitors out hire you. MetaView customers close rolls 30% faster. Try MetaView today for free and get an extra month of sourcing at MetaVue.aI slash Lenny. That's m-eta-a-a-i-lensi. Dr. Becky, thank you so much for being here and welcome to the podcast. I am truly very excited to be here. I am an avid listener of your podcast and all of your content, so I'm honored to be here.

Starting point is 00:05:29 I can say exactly the same thing. I'm even more excited. First of all, just what is Dr. Becky doing on this podcast? Let's help people understand what's going on here. I have an explanation, but I want to ask you first, actually. What's the idea here? I think Good Inside, which is kind of, I guess, the company and, you know, the method around all the things I've thought about is known for helping parents. with parenting struggles and different things that are going on with our kids at various ages.

Starting point is 00:05:56 But at the end of the day, it's a set of core principles that help us better understand human beings, ourself, the core relationships we're in, why we do the things we do and why we act the way we do in certain systems. And the system I tend to focus on the most is the family system. But the workplace is another system. A marriage is a system. Sibling relationships are a system. Extended family over the holidays. That's a system. And once you start to think through a lens of understanding how we operate in the system, any good principle can then be applied to any system. And I'm very oriented around efficiency also. So to me, what good inside really gives people is a way to think about themselves and the way to think about leadership.

Starting point is 00:06:39 And whether we're talking about leadership in parenting or leadership in the workplace, it's actually the exact same principles that can be applied. And the good news for that is whether you're a parent, you're a leader at work, you're both. both learning one system and applying it to multiple areas becomes a very efficient way to think about showing up in our relationships in a way that feels better to everyone. Awesome. Okay. I love that explanation. I have another lens that's maybe funny, may be real. So I have a former podcast guest, Rehast Doshi. He's one of my favorite product thinkers. He's been on the podcast a couple times. He's got this rant that most adults in the corporate environment are really just babies in disguise.

Starting point is 00:07:22 They look like adults, they act like adults, but they're really babies. For example, they want to always be the center retention. They don't want to share stuff they've accumulated. They want to keep their resources, their budget, their people. They get irrationally upset about things, not going their way. Even when it's just like a terrible idea, they're just like, nah, that was my idea.

Starting point is 00:07:42 I wanted to get this thing to happen. There's also just like power struggles and now, I want this to happen because it's what I want. and they often just need people to fix things for them. For example, today my toddler, he just like grabbed this Yoto player that we have and he's like threw it across the room. He's like, pick it up. So with that, I think understanding how babies think and toddlers think and operate is helpful

Starting point is 00:08:09 in the corporate environment where we think we're working adults, but a lot of times they're more like babies. How does that resonate? I guess my, you know, my most generous interpretation of what you just said is, slightly different but similar, which is that all humans need the same things. Whether we're one or five or 45 or 85, we tend to need the same things. When the needs are not being met, we all tend to express ourselves and kind of ineffective, less than ideal ways. And so maybe that's my interpretation of agreeing with what you're saying. Awesome. Okay. Okay, so let's get into the first

Starting point is 00:08:41 topic lesson. Let's talk about the power of repair. One of your more important and impactful lessons that you teach parents. Explain the toddler kids' version of this and how this is useful in raising kids and then just how this might translate into a corporate environment. Yeah. I think repair is kind of the number one relationship strategy we have. And the thing that keeps us from repairing, which really is the idea of going back to a person after a moment we didn't feel proud of taking responsibility for our part, maybe acknowledging the impact I had on them and talking about what you would do differently the next time is actually this very false idea that there's a goal to be perfect.

Starting point is 00:09:23 Right. And in our family, we say something. We actually now say it at work. Perfect is creepy. I just think it encapsulates like you don't even want to be perfect. It's actually very creepy. Only non-humans, you know, can ever be perfect. And what defines kind of the human condition is that we want to do well and we mess up over

Starting point is 00:09:40 and over again. And one of the things I remember learning in clinical site grad school, was that the thing that really differentiated secure attachment, which is the nature of a relationship you really want to have with your kid, is the presence of repair. And I remember the professor continuing to talk and I was kind of stopped in my tracks thinking, what? Oh, so secure attachment isn't defined by getting it right all the time. Secure attachment is just defined by, we're all going to mess up, but secure attachment has an adult who's willing to repair. That felt very hopeful to me.

Starting point is 00:10:16 it felt like something I could realistically get good at. And over and over, whether it's with your kid, when you say to them, hey, sorry I yelled, you know, some version of I had a stressful day at work, that wasn't your fault. And I'm working on staying calmer even when I'm upset. Or we say to someone, I don't know, on our team, hey, earlier in the meeting, I totally cut you off. I used a really harsh tone. Honestly, I did disagree with what you're saying, but there's no excuse for me to talk to you the way I did. Stuff was going on before the meeting. I'm sorry. I'm going to work. on that, there's just nothing to reestablish trust and connection like repair. And when trust and connection are reestablished, then whether it's your kid or someone at work, they cooperate better.

Starting point is 00:10:58 You don't get into conversations that are kind of run on conversations that are really an active defensiveness. And you can just get a lot more done. There's a kind of an associated concept you talk about, which is around connecting before correcting, which reminds me of radical candor a little bit of just this idea of challenge directly, but care deeply. Talk a bit about this concept of connecting before correcting. Yeah, well, I'll use kind of, let's take out of parenting and work, because I think it really shows the importance of connecting in all of our lives. So all of us say about our kids, my kid doesn't listen. My kid doesn't listen to me, right? But if you picture me on the couch, and let's say my, I have three kids, they're all sleeping now. And I'm finally settling in

Starting point is 00:11:36 for now, like the two minutes I have before I pass out, you know, because I'm tired. And let's say my husband comes out and just says, Becky, we have to do our taxes. And you're watching the scene and you see me say, whoa, I just sat down to read a book. And he goes, you don't, you don't listen to me. You have a listening problem. And if you don't do the taxes with me right now, I'm taking away your dessert for a week. Okay. Lenny, I'm pretty sure no one would tell me I have a listening problem. They probably say I have a husband problem if that happened. Right. They'd be like, wow, but we do that to our kids and we do that at work all the time. Now, let's say the same situation happened and he said, whoa, I really didn't tell you this. We have to get our taxes

Starting point is 00:12:17 done tonight. You look like you're just settling in to that book. Oh, can we get on top of this together? I know we're on the same team. Can we figure this out? The chances that I will do taxes just skyrocketed, right? Why? Because he sees me in my reality as a full human being, not just as an object in his world to get something done. He kind of joins my world where I'm embedded in my own priorities. And by doing that forms a bridge, that's what connection is. So I can kind of walk back over to his world with him to do something that's a priority in his world. So connection, it first or so just feels good anyway.

Starting point is 00:12:58 But it's not such a kind of soft topic. Connection is what forms a bridge between two people so they can act together. in the same interest. And so whether you're thinking about your kid not listening or thinking about things at work, coming back to connection is really the foundation for both cooperation and at work, even productivity. I love the way you phrased it at the beginning that, like the way you just said it, I'm like, oh, wow, that's a, I get why someone would start to listen.

Starting point is 00:13:28 To help people actually do this in their, in day to day, what are just like, how we, what's the way to approach that the way you phrase like beginning, that connection? conversation. The truth is the first step is a mindset. And I know that sounds annoying because it's like, just tell me what to do. And anyone who knows me knows, I love telling people script ideas. But we feel people's intention, not just their intervention. So the same intervention will be felt completely different based on our mindset. So if I'm going into a conversation with you, Lenny, and let's say, I don't know, I want you to do something for me. I'd like you to come water my non-existent plants, okay? And I'm like, I'm going to connect to Lenny first. First, I'm

Starting point is 00:14:07 and say, oh, how's it going? Tell me this thing about your life. And you just know that is in and of itself a transaction to get you to do the thing I want you to do. Not only is it not going to work, it's going to feel like dirty to you. You're going to feel it and it's going to feel off. So the mindset we need to be in, which is so hard. And I talk a good game, but it's hard for me too, okay, is trying to get into a kind of without an agenda mindset, even if it's for 30 seconds with someone. Being present with someone without an agenda is increasingly hard to do, but that is what connection is about. No one wants something of me. They just kind of see me or they're recognizing something I'm doing or they kind of plop down on the couch next to me. And so what could that

Starting point is 00:14:52 look like with your kid? It's often very, very simple things, okay? And it's going to feel really small, especially anyone who works a lot where we get so addicted to accomplishing and dopamine. It's sitting next to your kid and putting your hand on their back, literally, for longer than feels natural. It's saying to your kid, I'm happy to see you. And that's it. Such a nice thing to say when your kid comes home from school or you come home for work or first thing in the morning. It's watching your kid play and describing what they're doing instead of peppering them with questions. Oh, you're making a tall tower versus, oh my goodness, is that a fire station? Oh, my goodness. So we can make the best fire station in the world. And I hear myself say that, because I can say that, but it's not connection, actually.

Starting point is 00:15:36 At work, it's probably saying, hey, tell me a little about your long weekend and not kind of counting down the seconds for them to finish so you can tell them what to start on this week, but kind of giving yourself permission to say, can I actually just kind of drop down into that moment, right? And so I think it's the mindset, and then it's actually something that doesn't have an agenda that's just about seeing someone, noticing someone in a really, really small way. I love this idea of just the mindset. That's like such a powerful reframe of this is like, don't think about what are the correct words to say. It's just like actually just feel, okay, I just want to connect with you first for 30 seconds. Yeah. And I want to reveal something

Starting point is 00:16:17 about myself, right? So one of the things I think about is that efficiency and relationship ship building are often in opposition. We're doing one or the other. And one of the things I've learned the very, very hard way about myself, especially since I've been working, that I've been working the last couple of years, is my efficiency is kind of reinforced at work. Right. And a lot of us who can be very efficient and get things done, we can have a little morality about it. Like, we listen to someone's story. We're like, come on, get to the point. When that person in our life is like, the whole point is that I want to tell you the whole story. You know? And I think if anyone's listening, thinking, yeah, like, I'm kind of an efficiency-oriented

Starting point is 00:16:59 person dropping into relationship mode takes real intention. And it's hard, especially if a big part of your life, the efficiency is reinforced. So if it feels awkward and slow, and I always call it with my kids, my best time just feels low stim. It just feels so low stim. I'm like, is this right? Am I doing this right, that's probably a sign I am because not much is happening and I'm not being efficient with my time. I'm just in kind of relationship building mode. What I think about as you're talking about this is the best people I've worked with that are most effective at work are the people that are really good at this, that you feel like really listen, really care, just like aren't rushed. And so I can totally see the power here. Yeah. So one of the core principles you teach, the name of your book,

Starting point is 00:17:48 and the name of your product and community and everything you built is good inside. I'm curious if you, if that's a useful lens in the work environment too, you know, you teach like kids are good inside, no matter what their behavior, no matter their behavior, they may be having a hard time, but they're still good inside. Is that useful in work at all? Are people always still good inside? I imagine not always. I think it's a very useful framework.

Starting point is 00:18:10 And I'll say why, but I want to separate things that we often confuse. No part of me if my kid is when they were younger hitting, what I'd be. Like, my kid is good inside, so who cares that they hit? Or this employee is good inside, so it doesn't matter that they're not getting their PRDs in on time, whatever it is. No. And I think that's actually the other thing that's core to good inside is the idea of being good inside inherently requires us to separate behavior and identity. Most difficult times we have personally or interpersonally come because we've collapsed behavior and identity. and it's easy to do because we infer a lot from people's behavior for our own, right?

Starting point is 00:18:52 So someone's late to work a lot. Oh, that person's lazy, right? Seeing that person has good inside starts with this sentence. This is a good person who is late, right? Or I have a good kid who's hitting. And I do this thing with my hands because it actually helps my brain and body see the difference. One hand is identity. The other hand is behavior.

Starting point is 00:19:12 And literally just separating them forces you. to distinguish who someone is, good inside, from their behavior. And ironically, that's what allows you to effectively change and improve their behavior. Because we all know what it's like to feel defensive. Do you know why we're defensive because we think someone else, instead of talking about our behavior, is talking about our identity? And then we can't even talk about our behavior anymore and being late because we feel like they're accusing us of being a bad person or being lazy

Starting point is 00:19:40 or not caring about the other people in the meeting. Now we can't even talk about the reason for my lateness because my whole idea. identity feels wrapped up in it. So the quickest way to have an unproductive conversation is to lose sight of the fact that someone's good inside. If I'm talking about someone at work, let's say, again, who's always late, here's like a quote, good inside infuse conversation. I would start by saying, first of all, I want to say we're on the same team. That's the only thing people take from this. That is the most amazing way to have a more productive conversation with anyone. I want to say we're on the same team. I know you're a good person. You don't need me to tell you that when you

Starting point is 00:20:15 to start meetings on time. We both know that. It's also been happening consistently, which lets me know something is going on that I want to get to the bottom of with you, because we need you to be there at 9 a.m. to start this important leadership meeting. So tell me what's been going on. Is there something at work that feels bad? That makes you not want to come in. Is there something going on at home? Is this, I don't know, hard time managing your time. Whatever it is, let's get to the bottom of it together so we can figure it out. So that to me is that lens. And it's honestly, Lenny, it's the same thing we do. I don't know in like a good sports coach. I don't know someone, I don't know, it was a good even professional sports coach who's like, you missed all the layups today. What's

Starting point is 00:20:55 wrong with you? And here's that I'm taking away. It's like, whoa, you're a good player. Something's going on. Let's get in the gym tomorrow. Let's figure it out. I believe in you. I am putting you on the bench now because it's not really working out, but we're going to get to the bottom of this together. That comes from seeing the good inside someone. Just hearing you say these things is always like, I could see exactly why this works. Like so a takeaway here is just kind of start with admitting to them and showing them. You know they are smart. They know what is the right thing to do.

Starting point is 00:21:23 They just maybe aren't doing it. Yeah. Because now we can take that off the table. And if someone's thinking, but I don't think that of the person, then we, then it's actually just a very different conversation, but we put that in a different category. But if you start talking about someone's behavior right away and they think, which we all tend to think, you're actually saying I'm not a smart person. you're not even talking about the behavior anymore.

Starting point is 00:21:46 Now their language seems like it's talking about the behavior, but all you're doing is you're having a debate you don't even realize you're having, which is whether they're a good, moral, worthy person. That's just, that's not an effective work conversation. So just kind of laying out that you know they are good, they are smart, they know the right thing to do, but here's something that isn't going the way that it should. Yeah. This connects to something else that you teach, which is the MGI, the most of the most

Starting point is 00:22:13 those generous interpretation. Talk about that and how they might relate to work. Yeah, I've realized I have an allergy to ideas that don't have action. I've realized this actually at work with and just with psychology too. So this whole idea, people are good inside. How can you separate behavior from identity as a framework to then go into a conversation? All of it just feels too theoretical for me. And so I like to think, like, what is one tool I can use to action on that idea? And it started, I think, through parenting. I'd finish a day with my kids. I was going to bed when my kids during on my girl. I was like, wow, that day was just disaster. And then I would hear myself start talking about my kid in a way where I always loved my kid, but I didn't realize till later, even through the language,

Starting point is 00:23:01 I stopped liking my kid. I was just listening to your Peter Dang episode, which was a lot about language, right, and how language then impacts thoughts. And I think a lot as a parent, but it's true as a leader, the story you tell yourself as a kid at night kind of becomes the parent you are the next morning. Probably same true. The story you tell yourself by your organization at night becomes the leader you are the next morning. And I realized I was using what I later called this least generous interpretation. I was just, I think we all do that naturally. At least I do. Like I see my kid not listening and laughing if I'm trying to discipline. And my first thought is like, I think my kid's a sociopath. Like I don't know how I get there. My kid's two years old. But it happens.

Starting point is 00:23:40 so fast, okay? And I realized at night the only way to shift this and get into a good inside mindset was just to say to myself, what's the most generous interpretation of why I would say to my kids some version of stop jumping on the couch, it's dangerous or near the glass table, and he'd look at me and jump doubly hard on the couch. My least generous interpretation was that as a sociopath. I already covered that one. My most generous interpretation, there's not one right answer might be this is a kid who's really oriented around kind of wanting to feel in control. And when that feels threatened, he doubles down. He is zero percent people pleasing this third child of mine. My other, you know, zero. So the whole, I'm disappointed with you, she's just,

Starting point is 00:24:26 she's not going to work with a kid like that. And when I started using an MGI, a couple of things happened. And this is kind of, I realized like I liked my kid again. And I think we don't talk about that enough as parents, that that's the thing that keeps us up at night. It's not their behavior, is that we slowly stop liking them based on how we're describing them. And then I realized we're on the same team. And then I came up with a whole different range of interventions because I used a most generous interpretation, right? I think the same thing is true at work, right? Someone, I don't know, is belaboring their point in a meeting when everyone else has gone on. And maybe the least generous interpretation, maybe is what I was reacting to in your initial

Starting point is 00:25:06 question is, oh, they're being a baby or everyone just is like vain. My most generous interpretation, I don't know, it could be a variety of things. Did they not feel heard the first time? Still doesn't make them going on forever, you know, acceptable. But if that's true, I might say to them in private, hey, something happens in meetings where I wonder if you don't always feel heard. And then you keep talking. And then honestly, the rest of the room gets annoyed, which makes us tune you out more, which probably makes you belabor your point more. We're in a bad cycle. Can we work together on changing this. And now of a sudden, instead of everyone complaining about that person or whatever it is and nothing changing, which is just horrible for culture and productivity, we have one conversation

Starting point is 00:25:43 through an MGI lens and things start, you know, moving forward in a more productive way. It's interesting how much of this comes back to just kind of assuming they are smart and are trying to do their best job and are good inside and just and this and translating to, okay, here's like, in spite of that, here's something that is still going wrong. Let's try to figure out. There's kind of this idea of curiosity over judgment trying to figure out what's missing. And that, I mean, that's exactly it. Those are two things also that I think are in opposition, right? You inherently cannot be judgmental when you're curious.

Starting point is 00:26:16 And when you're judgmental about something, you're inherently not curious about it. And I think it's assuming, you know, I say assume good insight or assume, you know, MGI. Other people say assume positive intent. Whatever language hits your heart, I think, is the language that's everyone's different. MGI makes sense for me, but if there's someone else that has a different phrase, someone should use that one. And then I think also assuming we, this person would want to work through this with me. And I think that's one of the things that we also miss a ton in our kids. The kids who hit, no matter what they say, they really don't like feeling out of control. The kid who's lying to

Starting point is 00:26:52 your face, they don't want to lie to your face. They don't want to behave this way either. Again, which doesn't make the behavior okay, but it makes us soften a tiny bit and realize we're on the same team. And I think actually we all want the same outcome. Wait, say more about that because that doesn't feel as a parent that my kid doesn't want to, you know, when he's like throwing a thing across the way or just like resisting going in the car. I want to hear more about what's going on there. Yeah. I mean, first of all, I'll start with the baseline, right? that as a clinical psychologist, I was initially trained in this very reward, punishment,

Starting point is 00:27:29 timeout, sticker chart mode. And to be honest, I loved it because I have a very healthy left brain and our left brains love logic and we love linearity. And as soon as you're a parent, you're like, there's no linearity or logic, really. But our brain wants that to be a system. And it's kind of a system of punish the bad and you have less of the bad and reward the good. And no one really says, well, How are we raising a human? Those are just behaviors. But our brain loves it. And that's what I started teaching to parents.

Starting point is 00:28:00 I did in my private practice because it felt, you know, it felt clean. But it was at complete odds with everything I knew was helping all the adults in my practice change their lives. And that's actually what gave me insight into starting good insight. It's like there's no way that what helps the 35-year-old rewire their brain and change for the better is that theoretical opposition with what a two-year-old and five-year-year-old. year old needs to become resilient and confident. That just doesn't make sense. And I think we have these ideas about kids. Even, you know, something I hear a lot, you're making a bad choice to kids. You're a good person. You're making a bad choice. This is not about forgiving bad behavior. I'm pretty firm about that. But I just don't believe a four-year-old who's throwing is like, hold on.

Starting point is 00:28:47 Should I throw this at my sister? Should I or should I not? I will choose. as not, I mean, think about us when we act out. I don't think most of us are in a decision-making place. We escalate, and here's one of the big insights besides people are good inside that help me form all of my other approaches, is kids are born with all the feelings and none of the skills to manage feelings. Bad behavior at any age can basically be reduced to feelings that overpower skills. And yes, behavior is a problem, but behavior. isn't the core problem. It's a manifestation of the problem. The actual problem is someone doesn't have the skill they need to manage something happening internally. And if they had that skill and could

Starting point is 00:29:35 access it, the behavior would change. But that would be kind of the outcome, not the place of actual intervention. And so when a kid hits, they look also when kids will say things like, I don't care what you say. They're out of control. Maybe they're in a situation where they could be tired, but also they're angry that a sibling has a toy and they don't have skills to manage anger. They're jealous that someone is playing with something and they can't manage the jealousy. And when you look at bad behavior through the lens of feelings that overpower skills, you start to think like a coach. Like it always has struck me with kids that we don't punish them into learning how to swim,

Starting point is 00:30:14 which I know sounds funny. But if you paid for swim lessons and the person said, you know what, I'm just not going to put up with this. It's this inappropriate behavior. By the way, your kid has to learn to swim if they're going to function in life. So send them to their room and tell them to come back when they learn how to swim. It's absurd. It's obviously laughable.

Starting point is 00:30:33 I think swimming is very important, but an even more important life skill is learning how to manage your emotions. It is. And nobody learns new skills by being sent to their room. Nobody learns new skills by adding shame. All that does is increase the gap between feelings and skills. It's just totally counterintuitive. productive. The answer is we have to set boundaries. We have to be the people setting boundaries around out of control behavior. But then we actually have to teach our kids the skills they were

Starting point is 00:30:59 missing, which levels up the skills. And that's how not only you change behavior short term, but you actually change behavior massively long term. I'm actually in the middle of starting potty training with our kid. And I'm taking this little online course and they call it potty learning, not potty training for exactly that reason. You're not training them to do a thing. They don't know how to do So you just teach them. Like you're teaching them the alphabet. Just teach them all little steps and what they need to learn. You're not doing our potty learning course.

Starting point is 00:31:26 I'm going to talk to you after. Oh, I didn't know you had one. Okay. Our marketing message isn't getting out there. I'm switching immediately. Well, how do people find it? Goodinside.com. It's actually one of the things I feel very strongly about putting out for free.

Starting point is 00:31:43 Because I think potty stuff is like one of the early lessons around body autonomy and skills. And the quickest way we kind of mess it up as parents is kind of trying to take over the process. And it can be so stressful. And I actually told my team where I go, I just think there should be a service. So if you Google good inside potty, like, you can have it for zero dollars. Oh, it's actually free already. Yes. It's free. I'm switching immediately. Yes. Is there a corollary to adult work environments in potty learning? Yeah. There is. Their own is. Well, okay, so let's think about what the potty stuff is about for kids. When our kids are younger, they control two things in their entire life.

Starting point is 00:32:26 What goes into their body and what comes out of their body. That's all. No, obviously, hopefully we let them pick our clothes here and there, but like thematically, by the way, and they shouldn't be in charge of a ton more categories because they're two, right? But it's why those two areas can become so heated for families because we get so stressed. And when kids, especially if you don't have a people pleaser, okay, when kids even smell, my parent is stepping into one of the only two domains that are mine. Holy moly, will they do nutty things, like to push you back, right? And so what's the general lesson, the human lesson is what is it like for someone to have

Starting point is 00:33:06 not that many areas of life that they're in control of? Number one, just think about that. Think about the first 10 minutes of your kids' day. we wake them up we tell them what the weather is we tell them no you can't wear that we tell them what's for breakfast we you know tell them their shirts on the wrong way it just if my husband woke me up that way i would be in a bad mood the rest of the day okay and i'd probably be looking for a million different areas to just grasp control of as a way of screaming to the world like i am my own person right and so if we think about that in the workplace well first of all temperamentally there are

Starting point is 00:33:43 a subset of people. I call these the resilient rebels. They present as like strong will defiant kids who's, I think we all walk around with the core fear that we end up acting out. Their core fear is the loss of control. They are very, very attuned to people kind of stepping into their domain and if they smell

Starting point is 00:33:59 it, they resist. Well, we have those as adults too. It's tricky to collaborate with them. And again, we need to have an expectation. But we might see that as why do I ask someone to switch a meeting time? And it feels like I took a knife to their heart the way they react, right?

Starting point is 00:34:17 Well, that theme might be coming up and maybe we can go one level deeper and say, is this someone who in general are making this up? But, oh, someone got promoted before they did on their team. They just had a change in manager. They just had their vacation denied, whatever it was, oh, like, is that actually what we're talking about? And it's manifesting as this difficulty changing meaning time. But actually, there's other themes of control and independence that play.

Starting point is 00:34:41 Is maybe a lesson here is clarifying. Here's what you own on this team, on this project. Here's things that you're going to drive. Here's where I'm going to be really involved. Is that maybe a takeaway? I think that is definitely a takeaway. I also just love naming your intention. That's always really helpful.

Starting point is 00:35:00 Hey, you know, I want to look over this project together because I want to get ahead of some things. And I think that's actually going to help you do the most independent work. That's why I want to go through it in such detail. Like when you name the intention very, very clearly for someone, they're much more likely to interpret your behavior through the intention you just named because your intention isn't to control them or make them feel small. But if that's also something they have a predilection for, it's even more important for those people to do the naming of the intention up front. And there's also just a whole micromanaging element to this. This is why people in part hate micromanagement.

Starting point is 00:35:35 Like, I want to be, I want to be control something. Why get out of this? Yeah, which is a dance, you know. Exactly. Yeah. Okay. Something else that you teach that I find really helpful is this idea of sturdy, becoming a sturdy parent, learning to be sturdy.

Starting point is 00:35:49 That feels very related to being a good leader, just like learning how to deal with. It was just challenges. Talk about that from the kids context and then how might be useful and work. Yeah, I think that's the essence of what good inside does. Like, we help parents become sturdy leaders so they can raise sturdy, confident kids. And when I started this, I'd use that word a lot. People would say me, I've never heard anyone use that word. I know what it means. But I think about

Starting point is 00:36:14 language too. And I like language that helps me conjure up an image or a feeling. It takes it out of my brain. And I think the word sturdy, if you picture someone in your life, even if you haven't thought about them, like, who's a sturdy person I know? Like, I bet you can kind of locate them. You see them. And there's a feeling you have around them. And I think the best leaders we have are sturdy. And so I'll start about with, start it with a metaphor because I actually think that brings it to life. And I think this is as true in parenting and in, you know, the workplace. So picture being a passenger on a flight. It's really turbulent.

Starting point is 00:36:47 And you start screaming and everyone starts screaming. Okay. So everyone's panicked in the flight. And then you hear the announcement from the pilot. And I think there's three types of announcements you can have. The third one is going to be the sturdy one. The first two, not as much. So the first one is some version of, what are you freaking out about?

Starting point is 00:37:04 Stop screaming. You're making this flight awful for everyone. and you're distracting me and stop making a big deal out of nothing. And that's kind of when we say those words to a kid, stop freaking out, you're ruining it's for everyone, right? But the truth is if you think about yourself on a flight and the pilot says that, you don't feel calmer. Number one, you're worried they don't notice the turbulence.

Starting point is 00:37:25 Number two, you're a little disturbed that it just takes your screaming to make the pilot kind of lose it at you, right? And that actually makes you feel less safe, right? And so that's like in a meeting where people, I don't know, voice something that doesn't feel good. And the leader essentially is like, stop complaining, you know, that's not sturdy. The second version is often also not sturdy. And I think we've a little bit, at least in parenting, overcorrected to this, which is a pilot saying, like, hey, are you screaming? You know what?

Starting point is 00:37:54 I'm opening the cockpit door. Does anyone want to fly the plane? Because your screaming is make me anxious and I'm not really sure what to do. Maybe one of you want to do it. I think that's a massive overcorrection I've seen in parenting. and I just want to make it very clear that is not what we do at good inside, which is kind of my kid is upset, and instead of just caring about their feelings, now their feelings dictate my decisions. That's terrifying for someone on a flight. If that's me, I'm not even scared of the turbulence anymore. I'm scared that this person is my supposed leader, right? That's also in a meeting when you complain about things and, you know, a leader might say, oh, okay, you know what? Okay, we'll just get consensus on this. When it's a decision, that's a leadership decision, not a consensus decision, which sometimes sometimes, decisions are, but some decisions aren't because you are the only one who has certain information. Now, to me, is the third announcement that I want to hear when it's really turbulent is something

Starting point is 00:38:46 like this. I hear everyone screaming back there. That makes sense. And you haven't been in as many flights. You're right. It's very bumpy. And I know what I'm doing. This turbulence, though it scares you, it doesn't scare me. I'm actually going to get off this loudspeaker right now to go back to do my job. I'll see you when we land in Los Angeles. Now, even if the turbulence is the same, all of a sudden I feel this deep breath. Because my worry is contained. This sturdy leader is able to see my emotional experience as real for me and not be overwhelmed by it themselves. Those are the two distinct aspects of being a sturdy leader.

Starting point is 00:39:28 I can see someone else's experience as real for them, but I can still hold on to my experience. and so I'm not overwhelmed by someone else. So do a kid it might be saying, look, let's say TV time is over. Okay? And my kid does not reward in my house. When I say TV time is over, I'm turning off the TV. When my kids were younger, they didn't say, you're right, mom, that's a great decision. No, okay?

Starting point is 00:39:50 They freaked out because they wanted to watch another one. So a sturdy leader would say in that position, I'm turning the TV off. That's my decision. I get that you're upset. I don't really like to end TV time either. I also know we'll get through it. Do your thing, and then we'll transition to brushing teeth. And then I kind of wait it out, right?

Starting point is 00:40:08 Or in the workplace, someone's complaining about, I don't know, making this up, but maybe it's some policy change, vacation change, number of days, you know, in the office where you say, look, I'm going to make it, I want to share something that I know some people are going to have a reaction to. Here's the new policy. People stop chirping, complaining. Look, I get it. This is a big change.

Starting point is 00:40:27 And you're right. This does make things hard in a certain way. And I totally see that. and the way you're feeling makes sense. And here's some version of why we're doing it. And I know we're going to get through it. And I have faith in us to weather this turbulence, right? And I think in every situation, kids, you know, workplace, in-laws, whatever it is,

Starting point is 00:40:50 that sturdy leadership, you know, always feels good. This is a really good segue to something I definitely wanted to ask you about, which is this idea of boundaries of how to set boundaries well and how that relates to long-term resilience versus just kind of this idea of short-term happiness. I was just yesterday watching your advice on how to set boundaries with my kid because I struggle with it sometimes and I'm just like, what am I doing wrong? And it was extremely helpful. I started using your advice.

Starting point is 00:41:13 I'm like, wow, he's doing exactly what I wanted to do. So there's a lot of power here. So talk about just from your advice to parents around boundaries and this idea of long-term resilience and then how that might translate. Yeah. And so I think related to being a sturdy leader to make it more concrete, there's two jobs. We have as a parent. I think they're the same two jobs we have as any sturdy leader in any environment. And that's setting boundaries, which are limits we set, certain decisions we make. Boundaries

Starting point is 00:41:41 often relate to your position of authority where you have some long-term goal in mind that someone else in the system just isn't as aware of or a two-year-old isn't as capable of holding on to, which is why you're in the position of making a decision. So that's the boundaries. And the other side is validating kids or someone else's experience while not being taken over by it. And I think we've moved so far in this direction of validating kids' experience, and I'll go on record and saying, validating kids' feelings is an incomplete parenting approach. That is half of our job, but it doesn't work if we're not doing the other half, which is setting boundaries, which is the skill I feel best about teaching people because I think it's what we're often lacking. So my definition of boundaries, I do like because it's immediately usable and testable. boundaries are what you tell someone else you will do and it requires the other person to do nothing.

Starting point is 00:42:35 Too often I hear people say my kid doesn't respect my boundaries. My colleague doesn't respect my boundaries and with all due respect, I often think I think you have an incorrect definition of boundaries. I think you're probably making a request, which by the way, we do a lot. There's nothing wrong with requests, but it's not a boundary. Because if you're setting what you call a boundary and you're really making a request, you're giving all of your power away to the other person. Because you're saying the success of this important moment depends on my two-year-old. What? I'm not going to give my power to my two-year-old. And I always tell parents, I would bet on you any day over your kid. And it's not because I don't like your kid. I do like your kid. I just believe in you more. And so a good

Starting point is 00:43:18 example of this, let's say, is I have a kid like I was describing before, who's not a people pleaser. And so I live in New York City. We live in a building with a lot of elevator buttons where this kid, when he was younger, if he was left to his own devices, which had happened, he would press every elevator button, everyone, okay? And with my other kids, one of them especially, I probably would have been able to make a request, like, hey, when we go in the elevator later, it's really important not to press all the buttons. Other people wait for this elevator, it's rude, whatever it is. That's not a boundary because I could say, did I tell my kid what I will do? No. Does it require my kid to do nothing? No. Okay. A boundary would

Starting point is 00:43:56 be saying when we go into the elevator, I'm going to stand between you and the buttons, sweetie, because I'm not going to let you press the buttons because other people are waiting. And if you have a kid like my kid, they're going to lunge for it anyway. And then I would block my kid because I'm ready and I've done a workout, my muscles are ready. I'm not going to let you do that. Now my kid might get upset, which allows me to do the other part of my jobs, oh, I know you wish you could press those buttons or maybe just look kindly toward him and not say anything, but I'm going to still hold my boundary. And in this example, I think one of the places we get into trouble as a parent is we say, don't press the buttons. If you press the buttons, no dessert tonight or whatever

Starting point is 00:44:36 we like threaten. But all of that is a way of completely undermining our authority because I'm giving all of my power to my kid. I'm letting myself get frustrated. Now I'm taking away dessert and the honest truth, if we want to be honest about it, is at night I'm going to give my kid sorbet anyway and then make up something how sorbet isn't dessert because it has fruit, all because I just didn't set a boundary in the first place. And I think over and over in parenting, maybe at work too, we're asking our kid to do our job for us because we just don't want to deal with the emotional fallout. But that's my I call job confusion

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Starting point is 00:46:52 Is there a way to phrase that or they don't need to do anything? So if boundaries are something I will do and they require my kid to do nothing, yeah, we want to try. Look, we have to get in the car and whatever I try. I try a game. I try a song. And then again, the intention matters. The reason I'm going to carry my kid to the car is actually, I'm. I don't want to let myself then be late and then yell at my kid and be frustrated.

Starting point is 00:47:14 Right. Like, I'm doing it because I like my kid and I'm on the same team as them. So then I might say, look, it looks like it's hard for you to get to the car. I don't really want to do this, but I don't know, I'm going to turn around. I'm taking a deep breath. And if by the time I turn around, you're still here, I'm going to pick you up. I'm going to carry you to the car. And even if you're crying and kicking and screaming, I'm still going to do that, sweetie.

Starting point is 00:47:34 I know sometimes it's hard to leave the house. We do have to leave. Here comes my deep breath. Now, what's really important, I don't want to understate, is I think somewhere in us, we think, I'm going to do that. And then I'm going to be rewarded by my kid for my good parenting. Like, I'm going to turn around. You're going to be like, I'm ready now, dad. Like, that might happen in some households.

Starting point is 00:47:56 But it actually won't reliably happen until you've actually set boundaries over and over where it's not about taking advantage of you. They're just trying to learn the rules of the game. Right? And so then I would pick up my kids. kid. And by the way, depending on your kid's temperament, two out of the three of my kids would scream and cry. And then we tell ourselves, oh, not a good parent. I messed that up. No. Again, like a pilot is going to make a decision in certain key moments, not based on consensus. Like, let's say I'm flying to L.A. and it's really turbulent. And the pilot says they have to make an

Starting point is 00:48:31 emergency landing and everyone's complaining. And they're like, what? Can't be that big of a deal. I don't know if that's a light. I have a big meeting in L.A. Can you imagine if the pilot was like, oh, Becky and Lenny are really upset about this. You know what, guys? Forget it. Forget it. Forget the emergency landing. What?

Starting point is 00:48:48 Even if we were upset, we feel deeply, deeply safe that our leader is doing something they believe is right with the information they have available. So even if I'm complaining when I get off the plane in Pansis, wherever I'm landing midway, I also, in the back of my head, I'm so grateful. And so I just want parents to know when you set a true boundary, especially if it's new, your kid will tantrum and protests. But if you actually see that as a sign that you're successfully setting a boundary, instead of as a sign you did something wrong, your relationship with a tantrum changes. You're almost oddly, sickly grateful for a sign that you set a boundary. You're like, oh, this is actually, I always say to myself, this is going according to plan. And it makes the moment so much easier. This advice you give about being the leader is really important, and I could see how it connects deeply to in the work environment.

Starting point is 00:49:40 I'm curious just if there's more advice there. So the idea that I've been hearing is just like people want you to be their leader, both as a kid and in the work environment. They don't want you to be like, okay, what does everyone think? Let's vote. Talk about just the insight there. Yeah. First of all, I think like a lot of things, two things are true. There's definitely a time for consensus.

Starting point is 00:49:56 There's a time for getting 100%. That's a really important part of leadership, too. But inherently, you're in a position of leadership because you have experience other people don't have. You have insight, you have judgment. You might just very literally have access to company information and data that other people don't have that. And so you're not all working, you know, from the same set of information. And so there's definitely a time for consensus building. But at least in parenting, I think we've overcorrected, you know, I need to collect more data

Starting point is 00:50:30 from the working world if we've over corrected, that I think it feels really good for people to hear some version of, I took in everything you said, your voices matter, and I want to share a decision I've made with all the information I have. It might not make sense to all of you at the time. You can come talk to me separately. And I have conviction that this is the next thing we're going to experiment with, whatever the decision is. You know, I said this word earlier, and it's always a word. It's another word I say that maybe other people don't say. I'm always drawn to people I can locate. That's the word. I just again, like, I can locate you. I know what you feel. I know your POV. I personally love people I can locate, even if I really disagree with them more than being around

Starting point is 00:51:15 people who seem to mirror what I'm saying. I've actually learned a lot in a working environment. That's what I need because I have a lot of strong ideas. So I love people who push back and have a POV. And I think especially at work when there's so much going on, right? It could be so stressful. Having a leader you can locate, which means I have a POV to be able to say, this might not be what you want. I believe this is the best decision and I believe we're a strong enough team to work toward that. I think that's very, very holding, not all the time, but in more situations than we might realize. So the advice here is even if it may not feel like your kid wants you to just tell them what to do or your team, it wants to have opinions and kind of have a big say.

Starting point is 00:51:57 in reality, the human brain seeks somebody to lead them. I think that's exactly right, you know. And I think we can all think back on our life. And again, you rarely say thank you to these people. But if you think back on like really hard moments or I don't know, if I was out of control at some like party, you know, and I don't know, I was like being mean to people. I was like saying awful things.

Starting point is 00:52:20 Who knows? Maybe someone's like drunk. An act of love in that moment would be at least if it was me, my husband picking me up and carrying me out. Kind of like, I'm not going to let you self-destruct. And I was like, no, I'm fine. I might even look back later and think, like, why did you let me make that decision? I'll share her story because some of this comes from it.

Starting point is 00:52:44 I think about this teenager I was working with in private practice. And she came to me, I'm just doing a first session. Okay, tell me what to bring you here. She's like, well, you can see on my arms. I'm cutting. I was like, okay, keep going. And I was like, well, how long have you been doing? that she was two years and I said you just said I'm the first therapist you've ever seen

Starting point is 00:53:02 so what's gone on in the last two years she was so snarky um she goes oh wow my parents tried me to send me to a therapist two years ago but I said to them oh so you think I'm the messed up one in the family and you can send me and we're just going to lie the whole time and waste your money my heart always racist when I think about this moment and so visceral still and something in me I don't know I was on my game that day was like Becky just be quiet don't say anything I don't know, 10, 15 seconds later, everything changed for her. She looked down and then she looked up. And she just goes, can you believe they let me make that decision?

Starting point is 00:53:43 She felt so betrayed and so not taken care of. And it just made me realize at our worst moments, first of all, at our worst moments we speak, I think, our fears, not our wishes, number one. And at our worst moments, we're not a good place to make good decisions for ourselves. And we don't want to be punished. But sometimes it is an act of love. And I tell this to people very explicitly when they're like, I know my teenager needs to go to therapy, but they're refusing. And I'll give them an exact script.

Starting point is 00:54:16 Here's what you're going to say. And, you know, it's some version of, look, I am going to drive you every Thursday to therapy. Whatever you do in the room, whether you lie, whether you're silent, that's not on me. But my number one job is making decisions that I think are good for you, even if you're not happy. That's how much I care about you. And this is one of those times. Like every parent who told me they've done that, like their kids like on some level. You're like, I needed that.

Starting point is 00:54:41 And I think the equivalent in the workplace is there are moments when things are really turbulent, when people are, you know, they're saying different things because they're anxious and they're looking for a leader to kind of say, hey, I've heard this all. Here's what I'm doing. You might even say, I'm not going to lie to. Do I have complete conviction that this is right? No, but I've put it all together and this is what we're going with. And I feel good about this direction. We'll reassess in a month. Let's go do this team.

Starting point is 00:55:06 And I think everyone is kind of waiting in certain moments, you know, for someone to show up that way. That was an awesome story. It makes me think about just people will get away. They will take what they can get. And they'll be wondering like, hey, wow, I'm getting away with all this. When will they realize that like someone working at a company where they're not working that hard. I'll just get away with this as long as I can until they tell me that I can't.

Starting point is 00:55:30 Yeah. And, you know, I just saw the show on Broadway. I called Punch. I don't know if you're, it's this really interesting story about this guy, true story, okay, that's based on where essentially he ended up punching someone at a bar. The guy falls and dies. But he ends up getting to know that person's parents after incarceration. And one of the thing that comes up, okay, because.

Starting point is 00:55:55 I think we tell ourselves, like, they'll take, people will take advantage. They'll take all the space you give them. I do tend to think about it in a more of an MGI way where what happened in this show is these parents. I mean, this guy killed their son. And the question they come to him with, because they end up meeting is, well, like, tell us what you're going to do with your life here. What are you going to do with your life now? And he ends up saying, like, nobody had ever asked me that question. Like, nobody had believed in me. Nobody had ever believed I could do anything useful, change the course of his life. I mean, it's a crazy story. But I think about at work when someone, yeah, like whatever it is we think they're getting away with or kids,

Starting point is 00:56:34 sometimes I think kids are asking like, is there an adult here? Is there an adult here who will help me who sees that this is my form of acting out and being out of control and will somebody help me? And you know why kids act out more? It's not because they're taking advantage of you. It's because they feel that much more dysregulated because they don't feel like there's an adult in the room who's willing to. put a container on their like shellless egg to help them come back together and move forward in a better direction. I think about just people that don't have parents that are there and always seek like someone

Starting point is 00:57:06 in as a partner that's more, I don't know, that gives them that later. This connects really well with this idea of building resilience long term versus short term. And I think about in the work environment just like doing the hard thing, you will be better off versus just like letting things progress because it's hard for them to do. think people will not want to hear bad news. Talk about just that kind of lesson and how that might translate. I mean, one of the chapters in my book and kind of something that guides our whole parenting philosophy is like, you know, just codified as resilience over happiness. And I don't know if you hear this funny, but I used to hear this all the time and I couldn't let myself let this like

Starting point is 00:57:43 small talk moment go. Like, don't just want your kid to be happy. You just want your kid to be happy, right? And I always like ruin a perfectly, you know, harmless comment, you know? And I was like, no. And then again, we think in extremes, oh, you want your kid to be unhappy? No, I definitely don't want my kid to be unhappy. But I think if we zoom out, especially in childhood that I think I can make a parallel to work to, optimizing for happiness in childhood is the quickest way to build anxiety and fragility in adulthood. Hard stop. Because in a kid's early years, what they're really learning is what range of experiences am I able to cope with?

Starting point is 00:58:20 in how many different situations can I find my capability? Can I feel like I can get something done? Can I get through something? Or do I believe that the only way to feel like myself is to bring every form of discomfort to a zero and only find happiness? The irony is in adulthood, the thing that clouds out happiness often

Starting point is 00:58:46 is our inability to manage disappointment, jealousy, right? Those things will always overpower happiness. And so happiness actually comes in adulthood from our ability to manage the widest range of difficult situations. That's what resilience is. It's our ability to handle the widest range of experiences. I'm not talking about toxic, okay, but just disappointment, jealousy, anger, feeling less than, these are just human experiences we have. And unintentionally something's happened over the generations where we're optimizing for kids happiness, right? Our kids will say something like,

Starting point is 00:59:22 I'm the only one in my class who can't read. And we hop in with, oh, that's not true. But you're so good at soccer, but you play chess, but you're doing this, as if I can't even tolerate my kids upset feelings. And I tell parents all the time, our kids can only learn to tolerate the feelings. We tolerate in them. Nothing's scarier to a kid that when they're upset,

Starting point is 00:59:42 if I can't tolerate their upset feelings, that makes them doubly upset because it's like, oh, I guess this is unresolved. manageable, which leads to adulthood where anything but comfortable and happy and doing a perfect job is actually experienced in your body is even worse because you spent that many years thinking those feelings were wrong. So what that means is when our kids are young and they go through hard experiences, those are our best opportunities to wire them for resilience and ironically for happiness later on, right? Because if I can support my kid,

Starting point is 01:00:19 I'm not going to say, oh, no big deal. But there's a lot between no big deal and let me call the school to make this all better for you. There's a whole world. That's the world I think we try to live in and good inside where I can help my kids see they're capable of dealing with this. That's going to help them so much more over the years. How do you think that translates to work? The way I think about it is just like, it's okay to upset people. You're better off. I think about, I think it was Kim Scott from Radical Candor had this great story where she had someone she was working with. He was doing a bad job. She didn't want to upset him. She didn't say any give him any feedback. Nine months later, it just didn't get any better. So she had to fire him. And he's like,

Starting point is 01:00:58 why didn't you tell me that I wasn't doing what you wanted me to do? Like, you could have told me somewhere along the way. And to us, it feels like, I don't want to hurt your feelings. But then ends up hurting their feelings a lot worse. And that's a lot worse for them. I think there's so many parallels. So the reason, one of the reasons I love talking about childhood is because that's when our brain is wiring. It's kind of when we form the blueprint or my fan, my league calls it the factory settings for the rest of our kids' lives, right? That's like the ultimate, you know, is to wire them with the default that works for them. But actually you can think about work relationships the same way, where, of course, people come, their brain's already wired. They're older,

Starting point is 01:01:35 or, you know, somewhat. But if you think about it as a building, like your first number of months with someone is you're building the foundation for the whole building, which is the relationship you're going to have. And the earlier you're just optimizing for comfort and happiness, the more fragile your building is going to be. And you're right. Then you get to six months. And you're like, oh, this person isn't doing so well. I'm going to give them feedback. But in their mind, they're thinking, I've never gotten a piece of, you know, constructively critical feedback since I've been here. So I thought the nature of my relationship in this workplace was one of butterflies and rainbows all the time. So that doesn't mean day one. I think you should sit

Starting point is 01:02:11 someone down and say like, here's everything you're doing wrong. They're like, I just started my job. There's obviously reasonableness. But yes, when we're thinking about a resilient work culture, we want people who can say, this is hard and I can do hard things, not this is hard. So someone must be at fault and it should be easier. I don't know anyone who would argue for the second culture. So I think we should ask ourselves, well, what am I doing? in the nature of my conversations with people, that helped me build toward that. And I'll make it really concrete because I think so much of dealing with anxiety and struggle, not all of it, but I like a good formula, is this combination of I believe you and I believe

Starting point is 01:02:53 in you. I think one of the ways we've majorly misunderstood anxiety, whether at any age, is we've doing the I believe you part, but we've forgotten the I believe in you part. And they're both, again, really necessary together, which might sound like this. Look, I believe you, this is a hard project. You're totally right. And you've never done something like this before. It makes sense. That's such a good phrase.

Starting point is 01:03:16 It makes sense. You're nervous about it. Right? Or something I say to my kids that I should say more at work. I'd be nervous if you weren't nervous. You have a big test. I'd be nervous if you weren't nervous. Of course you're nervous.

Starting point is 01:03:25 That makes total sense. I'd feel the same way. And the reason we think you can take on this project is because we need. we know you can figure this out. By the way, I'm here to answer questions and help you along the way. But I just want to make sure you hear that from me. Yes, this is hard. And I also know you can work through this.

Starting point is 01:03:45 And the way you're going to feel at the end, you're going to feel so proud of yourself. And I don't want to take away the project from you because I kind of think I'm taking away that feeling. And that's going to be the feeling that propels you to do all the other amazing things you want to do here. And let's work toward that. And that's actually Lenny something I used to say to my kids. when they're your kids age. Like I just distinctly remember this time one of my kids was whining about this puzzle. And he's like, do it for me. Finish it for me. You have to do it. Right. And of course the easiest thing to shut down the tantrum is like, fine. Here's how you do it.

Starting point is 01:04:16 But it was a day I had a little more bandwidth. And I heard myself saying something that, I don't know, it felt like healing to me too. Honestly, I said, look, you're right. This is a hard puzzle. It makes sense you're frustrated. All of us feel frustrated when we want to do something and haven't figured it out yet. You're feeling this moment right. Take a break, take a breath, but I want to tell you why I'm not going to do this for you. There's no better feeling in the world than watching yourself work on something and make progress on something and maybe even complete something that you originally didn't think you could do. Like there's literally no better feeling than that. And I will not take that feeling away from you. And I think in the

Starting point is 01:05:00 workplace and definitely in parenting, we should be mindful of how often we take feelings of capability away from our kid. And I take that very seriously because I feel very passionate about building a world where kids become adults who feel capable. And I think we can do that in these small moments more often. As you share these stories and examples, I'm just like, I wish I had Dr. Becky in my ear constantly giving me advice as I'm doing stuff. And we'll talk about how people sort of can get that. But I'm actually really happy you talked about this I believe you lesson. I was going to break it up. I was right next on my notes because I've used it with my wife actually and it is so good and so effective. And this is why I love your advice is that it works not just for kids. It works for adults. Just like,

Starting point is 01:05:46 I believe you. I believe you. I believe you. I believe you. I wouldn't feel that way. I wouldn't feel that way. I believe you. I like this. This makes sense piece. I haven't thought about that. And then the I believe in you. That's interesting because I did talk about like the way I remember phrasing this. This was like a moment I really remember just like, you're smart. You'll figure this out. And then she just went back to me and she's like, wait, how did you? What did you just do there? I felt really good. Well, if you think about it, and I'm very visual. So if you think about someone struggling, picture them in like a hole, not like in a viz, just like a little hole. Okay. And we're a relational species. Like, at least we'll see what happens with AI, but for now,

Starting point is 01:06:23 we're a relational species. Okay. And so when we're really struggling, inherently, the reason why we're struggling is we're in a hole and we can't see the way out of it. If we were in a hole and can see the way out, we wouldn't struggle. So the only reason something feels so hard is because you're kind of in a hole without visibility. So what do you need as a relational species? You need someone you trust to have one foot in the hole with you. You do. That's the I believe you part. So it might be saying to your kid, and those words are so powerful. I think deep down, Lenny, that's literally what we're all looking for as humans is just to be believed. I believe you. You really don't want to go to soccer practice. You're no longer starting. starting on the team, the first soccer practice after you lose your starting spot, sucks. Totally sucks. I believe you. But if you think about them in that hole, they need you to have one foot out of the hole. They need one foot in, but they need one foot out. Because if we can't see a more capable version of our kid, then they can access in that moment. We've collapsed into the hole with them. Right. And so the I believe you is, I believe in you would be, look, you're going to go to practice today. You are. I want to just be honest. It's not going to be fun.

Starting point is 01:07:28 you're not going to want to be there the whole time. You're going to feel embarrassed. You're going to hate watching them run plays with you on the sideline. And you're going to come home, having survived, I'm going to be there for a hug. I'm going to let you know I'm proud of you. Maybe I'm proudest of you that moment even more than when you sort of the goal last game because that's the hard stuff that's going to help you in life. And we're going to get through it together.

Starting point is 01:07:48 And so I think for anyone listening, what's really powerful. I find what's really powerful with anything is thinking what end of the spectrum am I on because it always gives me insight into where I can grow. is the I believe you part easier for me? Or is the I believe in you part easier for me? And there's no morality. Just knowing where you are is helpful. Do I like to say to people, come on, it's no big deal. You can do it. Okay, that's the I believe in you. Oh, I wonder if I'd be more effective if I focus on the first I believe you. Or do I lead as a parent as a leader with I believe you? But do I sometimes, like, go into the hole with someone? Oh, okay. It's the other part I'm going to play around with.

Starting point is 01:08:26 And I think that that gives us all something to action on. This is such a good advice. I got tingles as you were describing what you were telling your kid. So if there's anything you take away from this conversation, this is useful. The kids with partners, I think, in work too. Just this idea of I believe you. And that makes sense. And then somehow making it clear that I believe in you.

Starting point is 01:08:49 Yes. See a more capable version of them than they can see in the moment. Doing those two things at once is like, it's magic. a good game. It's hard for me, too. Again, like these things are hard to practice, but at least, and I know you're like this too, it's helpful to have a framework to come back to. Just these words are so, man, so, and you don't have to say them exactly, but these specific ways of phrasing is actually really great. Okay, let's come back to how people can get your advice constantly. So a lot of people see your advice on TikTok and Instagram, just kind of in Twitter

Starting point is 01:09:15 and all these places, just like, oh, there's Dr. Becky giving me some awesome advice. Not a lot of people know you have an epic business and product and community. Talk about that, just what you've built there, what it is, what people should know. So what started as an, you know, I put up my first Instagram post on, I think it was February 28th, 2020. So it was two weeks before New York City at least shut down, probably a lot of places in the U.S. And I didn't have some like premonition about COVID. The timing was just kind of nutty.

Starting point is 01:09:43 And I even put up that post without any business in mind. I really, I felt so compelled by these ideas around what we've been talking about and how different they are from what we've been handed down to us as truth. That the only way I can describe it is, um, sounds like awful and visceral. But it felt like I had a like, I was like vomiting them out and I just needed somewhere to put them. And so when I looked back, I was like, why did I do that? I don't know. It was more like relief than intentional, you know, goal setting.

Starting point is 01:10:12 And then New York City shut down. And then what happened was things just took fire. And what was really powerful and I just kind of watched happen and tried to respond to was the community that formed around it. What people wanted. I started doing these live work. just because I had so much more to say than I could put into a carousel post. In the way people were connecting live, I still, it still happens now in the live events. Like, I think certain ideas I have or stories I tell can be really impactful to people,

Starting point is 01:10:41 but if I had to choose between that versus what happens in our community, I would bet on the community every time. It's just amazing because I think these ideas happen to some value system or healing inside of ourselves and safe communities form around value systems. And so what ended up happening from there is people were just telling us. They actually kind of incepted this idea. Like, Dr. Becky, I feel like you're doing parent school. I was like, what? They're like, I go to school for everything that I've ever cared about.

Starting point is 01:11:09 And I always joke that. A friend said, do you know how much money I spent on gardening school? Like, I like my flowers, but I care about my children more. But I've spent more time and I've invested more in my tiny little garden or my cooking or my hobby. You know, certainly I've spent more learning about. Greek history, which for most of us, no shade to Greece, doesn't actually impact our life that much anymore than I have in parenting. And I realized, and this is what this whole, our business is around, is I really feel like

Starting point is 01:11:37 parenting is the last area in life that we glorify instinct alone. Where we say, especially to women, this whole idea of maternal instinct, I don't know, this is probably a little controversial. I was like, wow, what a way to gaslight parents. Like, not to say there aren't some moments that are instinctual, but if I'm parenting by instinct, do you want an moment to do with my kid as a tantrum or when my kid's lies in my face, it's not going to be pretty. Like, I don't know if any of us feel like that's a good option. I believe you.

Starting point is 01:12:07 No, you would not be. Yeah. Right. And instinct, by the way, what's instinct? It's everything we've learned until that point. And what feels naturally in parenting is simply how we were parented. That's all that's going to be natural. And so I really, like, I started to get very angry with my community.

Starting point is 01:12:22 We're like, why isn't there a better way? And by the way, with modern technology, shouldn't this be easy on your phone? Shouldn't you have, shouldn't you get access? Not to make a moment perfect, but we all spiral after a hard moment. And it's not the spiral that makes us have a bad week. It's the way we extend the spiral from how we talk about ourselves and the bad patterns. That last weeks, these are the things that add up to our and our kids' mental health. And I did.

Starting point is 01:12:46 I started to get angry thinking there should just be a better option for parents to learn without shame without the expectation of perfection, to have something in their pocket, to combine it with modern technology, now AI, so many different things, and to preserve the human interactive element. So, yeah, so that's what good inside is. You know, my co-founder and I are both psychologists. We've known each other forever. And we have a whole team where, yes, there's the podcast and Instagram. And I always consider those, like, flags, like a strategy and a tip we hear. They're like flags. They're like things we try. But most of our struggle in parenting. thing is we don't have a framework and an actual approach, which is the ground we would plant

Starting point is 01:13:27 a flag into, which is why parenting feels like whack-a-mole. We're just like trying things, right, even though we would never do that at work. We don't even do that with gardening or tennis. And so good inside in our app to me is like the most modern, you know, alive, personalized, technologically informed way of feeling like I have something in my pocket and someone in a community too in my pocket that can just close the gap between how I kind of want to show up and how I do show up. None of us close the gap completely, but I do believe we deserve access to tools that can help us do that. And that's what good inside is a business is built around. Just to give you a more chance to plug what this is, exactly. What do people get when they say

Starting point is 01:14:11 download the app, sign up for the community? What you get is, first of all, you get to just tell us what's going on with you. And we get to be the holder of that story and make sure we hit on the important themes. I really do believe I know kind of not formula that makes it too specific and like perfect, but we need to learn how to set boundaries. We need to learn how to stay connected to our kid without murdering ourselves. By the way, I also think the thing that you get in the app, which we have to learn better communication if we're in a partnership because that gets tricky. We have to learn how to repair. We have to understand why we get so activated in our nervous system. to do it in a way that we could do, I don't know, five minutes here or there and the go.

Starting point is 01:14:49 So that's exactly what we're set up to do. If you can give us five minutes, we will give you something that's not just a tip. That is something, I always combine two things. Understanding and action, right? Insight and something that you can actually do today because I think that's how we can take a deep breath, understanding gives us clarity, and action gives us capability. And that's what we give parents. So you get that. We'll drip it to you. You tell us what's going on. We also have an incredible like AI chatbot experience that also beyond helping you in the moment can help you say like, hey, this kind of thing that seems different, they're all kind of the same. Here's the common theme. Here's what we suggest for you to kind of get ahead of things.

Starting point is 01:15:30 And then there are so many live events. I believe deeply that parenting is something where we have to connect to people. So I do, you know, usually two or three live events in a month. We have coaches we've trained. So we've manualized a good inside approach. We have coaches who do support sessions. If you have a deeply feeling kid, you can come to as many of those in a month as you want. And there's always a parent to kind of connect. And so I would say you get answers to your questions. You get deeper dives if that's for you and you have the time and you love to learn. And then you also have a very, very active expert driven, but also just parent community for the live connected help that I think we all need. Amazing. I'm a happy member. I was actually just chatting with

Starting point is 01:16:10 your AI chatbot at Dr. Gigi is. Yes, Gigi, exactly. So good. And where do people find this? Goodinside.com? Yes. So easy. We try to make it easy. Goodinside.com.

Starting point is 01:16:22 Okay. I have another question I'm going to ask about this experience. But before that, I'm going to take you to a couple recurring corners on this podcast. The first is AI corner. I'm curious if there's some way you found AI useful in your work and your life. So, yes. So it actually connects to what I was saying before, how I've learned about myself. I'm kind of allergic to ideas without action.

Starting point is 01:16:44 and people would always say to me, Dr. Becky, one of the reasons I love your parenting guidance is you both help me understand a situation more deeply than like I find elsewhere. But you also help me translate it into like this absurdly practical thing I can say or do. And it's interesting because what I've learned is I'm so glad that's helpful for people. That actually is just the way I think. And I'm seeing that as I run my company also. And AI helps me close that gap. So let's say we're going to talk about the product and we're talking about a new onboarding flow and I have an idea. Like I, you know, currently I'm, you know, just playing around with Figma Make and I was like, oh my goodness, I can vomit my ideas.

Starting point is 01:17:27 And I have so many ideas, not just about like this is how I want to make someone feel. And I don't want it to sound like this. I want it to sound like this. I have so many ideas around my intention and the impact. And I don't like to have an idea that I can't fully see out. So I want to see the UX design or I want to see the whole email flow. And my team knows me well enough to know that's just how I think. So they can get a totally new abandoned cart flow for me.

Starting point is 01:17:51 And they might be like, okay, we don't like this. We wish you just told us the idea before you built this out. I don't do that for them. And I'm like, if you want to trash the whole thing, I don't care. I'm not attached to it. But AI has allowed me to take an idea and turn it into something I can visualize and that's more real in such a rapid way. And I'm just, I'm so excited about that. That is super cool. It feels like this is what these apps are so useful for, people that are not designers, product managers,

Starting point is 01:18:17 trying stuff out prototyping, thinking through in real designs, not just sketches. Figma Make, that's cool. A proud podcast sponsor. Is that the one you find most useful? You know, it's funny. I'm just laughing because Andrew Hogan, who's like does insights at Figma, he's been like a big, good inside member. He's always talking about it. And I said to him, if it would help it all, I want to make a video for just your team to tell them how I'm, I'm obsessed I am with Figma make in case that, you know, and he's like, go ahead, you know. So if this fails, I'm going to become an affiliate, you know, or something for that. But that is the one I'm playing around with. I'm also playing around with Replit. Like my team is just showing me that one and lovable.

Starting point is 01:18:55 So I love playing around with any of those new tools. And then, yeah, whether it's, you know, Claude or Chat, GPT, I find the way I can work rapidly to get my ideas into a place. And I show my team how I use it. And I really do think that people who get the most out of prompting, like there is a, I know, like a vomiting aspect. Tell me all your thoughts. And I think a lot of people, especially women, we've been conditioned to like put everything into this like neat organized package before we present it to the world in general. And I find prompting is best when we do complete opposite.

Starting point is 01:19:34 Right. And get it all out there. And then you can refine. And that's one of the things I do with my team a lot. I'm like, I want to show you. Just be in the room and I'll show you how I work through this. Let's say it's a chat GPT. And I think that's one of the ways I'm also helping my team get a lot more from AI

Starting point is 01:19:50 is showing them that that kind of way of using it. How big is your team, by the way? What's like the Dr. Becky operation? What does that look like? 65. 65 people. That's incredible. Yeah, well, and we're profitable.

Starting point is 01:20:02 And profitable. And profitable. Have you raised money or is it bootstrapped? We did raise money a couple years ago. We felt like, again, we have a very, very big vision for what we want to accomplish. I feel like at our core, it's a set of ideas and stories in a way of making people feel that happens to be represented as the biggest part of our business now in a digital product. But there's just so many other things in like a Disney type ecosystem that I think can come out out of IP and story and feeling and connection. And there's a lot of really other exciting things, 2026 and 27 that will further build that ecosystem.

Starting point is 01:20:35 And I feel like as a team are set up to do that. Oh, man, we need to do a whole episode on just the whole operation. But I guess just to cover the empire, there's the book, there's the podcast, there's the app, there's the community. So, yes, and there's my second children's book will come out next year. So I feel like that's our first entry into kind of more physical product. And my second children's book is about deeply failing kids. Those kids are kind of my passion project within the passion project that is good inside. I think they're the most misunderstood kids in the world.

Starting point is 01:21:02 They're labeled dramatic, oppositional. A lot of parents even tell me professionals, tell them. the issues they don't punish them enough or they're not consistent. Those kids don't fear a loss of control. Their core fear is being too much and they can act that out and unfortunately get it confirmed by the world. And so my second children's book will be about deeply feeling kids and gives parents something. If our app is like the companion for the parent, I feel like the connection moment and for a kid to see themselves in this book is, you know, the purpose of that. Is that something people can pre-order yet or not yet? Yes, they can pre-order. It's out February

Starting point is 01:21:32 2026 and pre-orders. Thank you. Yes, help so much. And I'll be doing a little tour around it as well. And what's it called for people to look up on Amazon or wherever they want to buy a call? Leave me alone. A good inside story about deeply feeling kids. And if you have one, these kids, the reason the title I think will resonate. And honestly, a lot of people say, ooh, that gives me a lot of insight in my partner, someone at work, is around their fear of being too much. They tend to have big explosive feelings and try to push the people away they care about the most. In the exact moments, they actually need them, thereby confirming their fears. See, I really am too much. Which exactly.

Starting point is 01:22:06 exacerbates the cycle until they know how to change it. So leave me alone is something a deeply feeling kid will often scream in their room when they're completely out of control. And that's actually in some ways their deepest fear, not their wish. And so the title plays to that. How cool. Okay, well, definitely link to that in the show notes. You can look it up on your favorite bookseller. Dr. Becky, how fun was this? What a unique conversation. We touched topics on every level of humanity, I think. Before we get to our very exciting lightning round, is there anything else that you wanted to share, anything else that you want to double down on? Kind of, I think before we started recording, I was saying how excited I am. I really mean it. You're like a major celebrity to me,

Starting point is 01:22:49 and my whole team knows it that of all the podcasts I've been on, they're like, you must be nervous for Lenny. I was like, I am. What I said to you is that I love your podcast because I just learn so much, right? As a psychologist, CEO, obviously there's a lot for me to learn. And I've learned so much from you. And I really am addicted to learning. And the reason that's coming up for me now is I think about all the people who listen to your show, who I think they're like that too. They're forever learners. They love to learn. It's why they love your podcast because you get so concrete and you follow, you know, the thread down the rabbit hole and it helps us feel more capable at work. And one of the things I've found interesting is so many people who have that forever learner

Starting point is 01:23:32 growth mindset, whatever you want to call it at work, we forget to access it with our kids. Like we say things like, it is the way it is. I just, I feel like people who listen to your podcast probably don't say that at work. That's why they're listening to their podcast. Maybe it doesn't have to be the way it is. Or, oh, like, I didn't know that before, but now I do. So I can try something new. And again, I'm never going to be perfect.

Starting point is 01:23:52 Perfect is creepy, but I can grow. Like, I'm more addicted to growing and learning than being. right. And I think, I guess I would just ask anyone listening who especially as a parent to say, like, what if I just took that mentality home? Like, okay, yelled at my kid. I didn't mess them up forever. Do I know how to repair? By the way, did I have a parent who actually repaired with me? Because if I didn't, no wonder it feels awkward. I'm kind of the first person in my whole lineage to give a true apology to my three-year-old. Of course that's going to feel hard. Or, yeah, I don't understand tantrums. or I don't really understand why my kid, why my good kid is lying to me.

Starting point is 01:24:27 But maybe I could learn. I learn things at work all the time and I give myself credit. And what if I took that way of being and just applied it to this other area? I'd both, I think, be more compassionate with myself, but I'd probably also feel better over time about how I was showing up. And I just think we forget to apply that because, again, parenting has been told to something that should just feel natural when it doesn't. Right? So if we think of it as a set of skills, it's actually very hopeful. Oh, I learn skills from Lenny all the time. Like, I can do that in parenting too.

Starting point is 01:24:59 That's such a beautiful message. What I feel is anytime I watch when your clips and then do that thing and then it works, it's like, oh, that's like a blow, it expands your mind. Oh, wow. There's so much more I can learn. I should go deeper on what I'm, what the hell I'm doing. I don't know what I'm doing. You know, is. So that is a really important message. You're like, you can learn this skill. It's not something anyone just knows how to do. Yeah. And I like giving people very concrete things. So a question recently that I've asked my kids that have led to like amazing moments, just as a is some version of if I could do one thing different this week to be a better parent to you, what would it be? I guess it's kind of like a 360 degree to have a review. Right? And sometimes your kid says the hurtful things. You cannot be on your phone as much, which just get ready for it and just get ready to receive.

Starting point is 01:25:46 Okay. Thank you for telling you that. And I think the thing that stops us is we think our kid is going to say, quote, stupid things. You could let me watch TV. The truth is, no matter what your kid says, it's a window into their world. And again, you can be the pilot who listens but doesn't open the cockpit door. Oh, what would it be like to watch all the TV you want? Oh, your friends watch more. I'm so glad you told me that. Oh, does that mean I can watch TV? Sweetie, that's not going to be one of the things I budge on, but maybe here's something we could do instead. But just asking your kid that question. And not expecting a profound answer. It makes me think if anyone thought, like, what if my manager asked me that question? Wouldn't I immediately just feel better about my manager anyway, just from the asking. of the question. And I think it's just something so actionable that every time I do it with my kids, I notice, like, their behavior is kind of better for the rest of the week just from that. And I want to give something high impact to anybody who's made it this far on the opposite. I love that that's like the reverse of this approach to this episode is like from the work environment. What can you

Starting point is 01:26:41 bring to your kids? And it's like, do a little 360. Ask for what feedback can you give me on my performance review as a parent this week? Exactly. So good. Okay. With that, Dr. Becky, we reached our very exciting. I've got five questions for you. Are you ready? Yes. Here we go. What are two or three books that you find yourself recommending most to other people? I love the power of moments.

Starting point is 01:27:05 I love messy middle. And I got a lot from Creativity, Inc. as well. Is there a recent movie or TV show you have really enjoyed? I really liked Secrets We Keep, which was actually recommended to me by our product leader on Netflix. And I really loved K-pop Demon Hunters so much. I wrote a whole guide on it because I think it's just such an opener for really good, deep, connected moments with our kids. And so those two come to mind. Is there a product you recently discovered that you really like?

Starting point is 01:27:35 Could be net, could be clothing, could be a gadget. I started doing Liberty puzzles. So some people have heard of Stave. They're like these, this is Liberty. They're thick wooden puzzles where they're kind of hand-cut pieces. You never know what's an edge. Sometimes like the colors that connect are kind of the end of one color and start of another. So they're tricky.

Starting point is 01:27:55 But having this out at night, number one, I find puzzling is something where you have to monotask. Like you truly cannot multitask. And I find it's so hard for me to monotask these days, even though it gives me such grounded energy. So that allows that. And it's something, yes, with my kids, but oddly enough, me and my husband will find ourselves doing it together at night versus like being on the couch, doing work. And I feel like we're in the same world working on something together. And it's been really fun for that as well. My kid has been really into puzzles recently.

Starting point is 01:28:27 We have this menorah puzzle that we got. And he's just every bedtime, he wants to do it like four times. He finishes it again. He speaks Spanish because his grandma speaks Spanish to him. So he's like, must. I love it. I love it. He's just like, break it apart. Okay, let's start for the beginning.

Starting point is 01:28:43 Amazing. Yeah. Puzzles. Have fun. Okay. Two more questions. Do you have a favorite life motto that you find useful in work or in life? This feels hard because it is hard, not because I'm doing something wrong.

Starting point is 01:28:56 I just think this is so true in parenting at work. Like, it's so interesting how often something is hard and we tell ourselves the story that we're stupid or we're not good at it. And there's something so simple about reminding myself, no, like this feels hard because it is hard. Like I'm feeling this moment right. It's just hard. And I find that I always feel my feet on the ground again when I tell myself that. Great segue to our final question. So you're building a product, building a company as a non-product person.

Starting point is 01:29:22 What's something that surprised you about the experience of building a product and building a company? It's funny. I'm hesitating only because I'm thinking of something and I'll say it, but I'm like, why did that surprise me? It should be so obvious. But I guess it's true that a company is just people. And before I started this company, I was in private practice, you know, seeing people for therapy. and I feel like those skills are remarkably useful as a leader of a company where there's so many things I can't do. You know, you're not going to ask me to financially model or, you know, data analytics.

Starting point is 01:29:54 But I feel like there's a there's really strong people who can do that. But I believe that understanding people or just having the skill of attempting to understand people is is a surprisingly, but I guess also retrospectively obvious really good leaders. skill. Dr. Becky, this was incredible. It's such an honor to have you on. I just see you everywhere all the time. Have learned so much for me. And what a treat to having this podcast. People are like, what the hell is going on here? I learned a ton myself. And I know people will too. Two final questions where can folks find you, Good Inside, your book, anything else you want to share? And then just how can listeners be useful to you? Oh, yeah, just Goodinside.com. You can find our product there. You can find all the books that I've written there. You can find our, yeah,

Starting point is 01:30:41 newsletter, if you're just like curious to start, you know, start there. All of it's at good inside.com. Um, I really do love feedback. So if you're there, if you're thinking, hey, you know, I'm in your app and I wish you did this. I mean, your listeners are such a treasure trove of brilliant product, marketing, you know, just thoughts that I can never have myself. Um, and we're really trying to build something that makes a parent always exhale and feel a little more capable. Um, and parents have the best information of how to do that. So being willing to share feedback and ideas, you know, anyone can reach out to me on DM or, you know, you can email office at good inside.com, but that's a way to help. I love learning from other people. Awesome. Dr. Becky,

Starting point is 01:31:27 thank you so much for being here. Thank you. Bye, everyone. Thank you so much for listening. If you found this valuable, you can subscribe to the show on Apple Podcasts, Spotify, or your favorite podcast app. Also, please consider giving a us a rating or leaving a review as that really helps other listeners find the podcast. You can find all past episodes or learn more about the show at lenniespodcast.com. See you in the next episode.

Lenny's Podcast: Product | Career | Growth - A child psychologist’s guide to working with difficult adults | Dr. Becky Kennedy

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