Middle-aged opinion - Stories from the front desk

Episode Date: August 28, 2024

Today, we talk about what it’s like to work in hospitality dealing with customers Karens and just generally silly people come and join us as we tell you their stories about what it’s like to deal with the general public on day-to-day basis

Wow. What do you think of that? What do you think of that? What do you think of that? Do you want a blanket? No. Why are you gay? Oh shit, it's all your fault. You've got to stop.

Yeah, but you brought it up. No, I really didn't. You did, by whatever you said. You said, no, no, where have you seen that thing? Why are you gay? Yeah, because you said something which reminded me of why are you gay? You say I'm not gay? Say I'm not gay. I'm not gay. You are gay. You're a dickhead. I don't know what to tell you. Nothing new. Nothing new. One of the cans was empty. That's been happening a lot lately, you know. What do you mean?

So in the eight pack, one of the cans was empty. But it didn't open. Obviously, it had a leak in the store. But that's happened quite a lot. It happened with Pepsi the other week as well. There was like three in there that were completely empty. Oh. We never bought, no.

I was like, did you? No. I know what you're going to say. Right, you've connected. So, do you want to start with yours? Err, sure. Hold on, what are we doing? So, it is...

Sorry, it's on the front desk. Is that what it's called? Yeah. Why are you gay? Shut your face. You are gay. I love TikTok. I love TikTok.

I love it. Why are you gay? Oh my god. It's worse when nothing's really coming out oh daddy i say that a lot as well maybe i've got daddy issues massively what are we on we are doing reddit reddit darling that's the podcast tales from the front desk what are we doing so in the

introduction now once you've said what we're doing i will then say please if you've got any stories you'd like us to read pop over to red it no what are we doing oh tales from the front front desk sorry sorry sorry why are you gay why are you gay she looked really happy there right i'm ready okay i'm ready too um hello everyone and welcome to me no yeah yeah no I was right yeah I should know that my dad's routine every time no yeah yeah no yeah cuz I don't know why because we'll be doing it with four months in I should know it like off by heart okay hello everyone and welcome to middle-aged opinion i'm your host ellie

i've got a cold again in summer and it's not a snowflake cold either it's just a cold that my skanky children have given me every time i see these you know click toppers they're literally like putting snowflakes in. I'm like, no. What else was I going to say? Yes. So welcome to Middle-Aged Opinion. Right, let's do it one more time. Hello everyone and welcome to Middle-Aged Opinion. I'm your host Ellie. And I'm Emily. And today we are going to be looking at tales from the front desk tales from the front desk um i just want to say uh please pop over to our reddit put your stories in and we will work them into an episode it can be anything anything that you like, whatever. And by the arsehole. And by the arsehole.

Anything. Just fly over. And also some comments would be nice on there. I upload daily on our Reddit as well. Middle-aged opinion. So if you just go to Reddit and look that up, we're there. But yeah, so what we did this week is... You're a dickhead.

Is we chose our own and I think we're going to continue to go forward like this. Yeah, unless you pipe up and let us know what you want to hear. Exactly, and then we will again throw that in. So over to you, male fake. I've said nothing. You don't have to, your face is saying everything. That's why in the videos, this is like her eyebrow up and up and down. Yeah but when, you know, I might get some Botox and that will never happen again. Would you? They'll be like, what's wrong with Emily's face?

Are you considering Botox? Nothing can happen. Are you considering Botox? No, I'm not. I'm not either. And I don't know. It's a lifestyle i cannot maintain that's what i'm saying first of all the cost right and second of all i mean i have a friend who had it done before her wedding i don't have the bother and her for some reason her eyebrows like went up like it was the strangest thing but since then i mean she continues to have it done and she looks fine. We've got a few friends that have Botox done. Yeah.

But I don't know if it's delusion in my own mind that when I look at a picture or I look at myself on camera, I don't actually feel like I look faulty. I don't feel like you... I don't think you look faulty either. I feel like with 30s... But when we're relaxed, it's fine. It's when we make the silly facial expressions isn't it you know i don't i'm not much of a talker so this is a real big deal for me what you're saying but i express through my facial massively and yeah yeah no you are you're massively if someone wants to know what you think they can ask you a

question and your face has already said the answer depending don't matter what comes out your mouth your face has already said if you ask me a question i'll just tell you straight so that's why i've got loads of wrinkles so it's my heart my head and my heart are stressing with each other don't say it don't say it whereas i have no no they know what i think yeah you do your face is generally because you you are definitely a softer and i want to say nicer person than me but i don't know if that's the right word no no it's uh i feel sometimes i feel like telling the truth is is what I'm about yeah I don't like to lie I don't like to withhold but there are nicer ways to tell people how I feel and actually sometimes how I feel is it necessary do you need is that information necessary do you really need to know are we changing the world here with my opinion?

Probably not. Yeah, we are. We are changing the world. We've got a whole podcast about changing the world, babe. But for me, it's like, I'll give you a for instance. We've been out somewhere and someone was like, what's wrong with Emily? And I said, let me help you.

And told them exactly what the problem is whether you like that or not that's just how i do don't get me wrong sometimes i do reflect and i think wow that was harsh but it's not i don't mean to be hard i do reflect and go you should have piped up there yeah i should have said what you think i think even though we're both different extremes but yeah we we both reflect on an even ground yeah but i don't i know like obviously some of the feedback before we change the mics is i'm definitely a louder person blah blah blah but i think again like we've said many times that's why it works because we're opposite sides of the coin yeah so i think that's quite beautiful but anyway today's episode is tails from the front desk and you're

kicking us off as this was your choice i wonder if we've got the same i've got so many i picked so many i picked quite a few as well because some were really short yeah a lot were really short so then i thought we'd be able to plot more in the episodes uh depending on how long we waffle on about what we think about whatnot so if i blow i do apologize but you've got to do what you've got to do okay so this one's one of the longer ones i found okay um so this one is the second worst reason for a bacon dance tantrum okay okay very strong okay yeah let's go so the worst toddler like full-on bacon dance tantrum i have seen was a guest in his 50s or 60s who was absolutely furious because... I'm really sorry, I don't know why.

There we are. He was furious because of the way our room numbers are ordered. Okay. He has been the subject of a towel here last summer. But this week's guest may qualify himself for the second position of the worst toddler bacon dance tantrum for no good reason. Of course, he booked through a third party. He is also, like the one last summer, a guest in his 50s or 60s. Not the sweet, charming type, the full-on entitled type.

A few minutes after checking in, he comes back to the desk asking if he was supposed to have body hygiene products in his room. The rest of the interaction goes like this. Oh, you don't have any soap and shampoo in the room. Sorry, it was forgotten. I will give you some. Well, we had the shampoo, but only bars of soap. Any body gel? Oh, no body gel, sorry. Moments of silence. Well, that's what we provide, shampoo and a bar of soap. Tantrum begins. He explodes. This is outrageous. Nobody showers with bars of soap. You can take a shower with a bar of soap. Oh, you can't take a shower with a bar of soap i pay 150 a night it's a high price you're you're so cheap to not provide body gel all the other hotels provide body gel please sir we don't require that the interactions with the staff remain respectful at all times. I want to

cancel. No. No body gel. I paid $150 a night for the high price that I paid. This is absolutely outrageous. Foam in the corner of his mouth. He sounds like a child. Well that's what we provide. It's like that. I can't do anything more and please again sir we do require that the interactions with the staff have to remain respectful at all times. I promise you you will hear from me again. at all times i promise you you will hear from me again okay sir have a nice day housekeeping heard him management heard him we were all like what the what the fuck is that what just happened it's a man child if the type of body hygiene product you will need to shower is so important to you please just bring your own bottle anyway it's really the best it's really the best quality of products in a hotel and to throw a tantrum like a two-year-old toddler who didn't go get ice cream for dinner is just useless that's it yeah so he's just a

typical karen having the tantrum over nothing do you use this stuff when you go to a hotel i bring it home as a remember like you know when you see it yeah yeah um sometimes i used it um i always find that their shampoo is just not okay so i always generally take my own yeah but i always take my when it's like in a really pretty bottle or something like that oh i like it and i want to take it home so when we used to go to tenerife every year they supply because it's like they have um you know where they rent chairs to guests yeah but then all rooms are supplied with that so it comes in like a little bag yeah really pretty and

I used to always just bring it home so I had you know you'd look it and you'd be like oh but no yeah nice first story to start with I mean you need to get a grip yeah I mean it's quite an old. But sometimes people aren't satisfied no matter what they do. Yeah, no. So before shower gel were bars of soap. So, like, relax. And why wouldn't you bring your own? I mean, I always take my own stuff.

I mean, I've used a bar of soap in a shower before. But that's because that's what there was. I don't know but I just you liked it. I like that yeah you like that immaturity. You know like if I was sitting in that lobby I would have totally been engaged. So would I. So would I. Phone out, zoomed in. Yeah yeah yeah. What's going on? What's going on? What's the matter with it? Yeah no I would have liked it as well. I like drama when it's not my own. I wonder why they call it a bacon dance. I don't know.

I don't really understand that either. Really, it's a Karen episode, isn't it? Yeah. Would it be Ken? Hmm. A Ken episode. I think that's what these are all pretty much about. Yeah. Well, yeah, it is.

It's there yeah so moving on tales from the front desk my first prank call haven't pre-read just so you know yeah my last property had 24 7 telephone operators so this was a new experience for me. But here's how this gem went about an hour ago. Me. Thank you for calling the hotel I work at. You're speaking to Melissa. How may I assist you? Brat. Your name's not Melissa. Shut up! Me. Okay. I can assure you it is what can I do for you madam brat outraged that he's that he's why did he say matter oh yeah ma'am outraged that his balls haven't descended who are you calling madam i'm obviously a boy

me at that point the night manager had arrived and he's standing behind me watching this with interest my apology sir how may i assist you brat can you make me a pb and. Peanut butter and jam? Yeah. Me. Allow me to check with room dining. What is your room number, sir? Brat. Room number. What kind of question is that? My address is 123

Waste of Time Avenue. Me. Honey, if you're not a guest here, I'm hanging up. Brat, oh, I thought you were my mum. Me, the fuck? This is a hotel, brat. Oh, can I get your number?

Oh, wait, I already have it. Laughing my fucking ass off. Me, hangs up. I then turn around to find the night manager and the director of front office watching me, both thoroughly entertained at this point. The night manager then forcefully wanders off before we can ask him about the prank calls he gets at night.

I liked that. what do you reckon I thought you were my mum let's just take this up that's how you talk she answered the phone and went hello blah blah how can I help you yeah but that's like when I call you sex on phone line how can I help you yeah look hello hedgehog which pic would you like to talk to exactly all I get are young teen girls usually

sexual terms that they don't know anything about it's annoying and creepy I miss the good old ones do you have Prince Albert in a can don't really get it but is Prince Albert the wrong one? Isn't a Prince Albert when you have your genitals pierced? Maybe. I'm sure that's when you've had your body pierced. Someone else said haha

In a can? I don't know. I don't get that yeah haha wow the uh the audience of this one i used to get kids prank calls one of the properties that that i worked at the little would come up with something different every night it would only uh it's just yeah that's it moving on but yeah i liked that one i thought that was quite funny yeah that would be good though it would be funny it would be really funny it would either really pee you off or it would really help the night move on quicker it would help the night i'd prefer calls over no calls do you know what i mean it's like when you're at work and you've got loads to do for fuck's sake leave me alone now literally i prefer loads to do than nothing to do because

it drags doesn't it yeah yeah over to you my love all right i think what you mean to say is thank you for not calling the police okay okay so this was oh my nose it's having me insane anyway you good I don't know if I am I can't breathe just thankfully for you lot we've got new mics and you can't hear me going, the whole time. I said breathe, we're not moving. Might be like this the whole episode. So this was the first hotel I ever worked at and it still boggles my mind. So it was in June, me and my co-worker were working and two ladies came in and booked a room for one night. Nothing out of the ordinary.

A few hours later, we noticed teenagers taking photos in front of the hotel. Again, nothing too nuts. Then we noticed more and more teens are coming up and asking to go to that room. Till finally I got up to the room and knocked on the door and asked how many people are in that room. They say five. I asked to do a room check and they let me in. I opened the bathroom door and there were 20 people squished in the bathroom with an open bottle of vodka right there. So no, no, put everyone out. Kicked out all the teens. One of them got an attitude with me saying she was calling her mum.

I told her to go ahead. she was calling her mum I told her to go ahead actually I wanted to talk to her mum because this is great parenting and we would like to put her on our do not rent list after that they left with no issues the mum came up and started sniffing everything in the room like we were lying but then we got a call saying we were so mean and traumatizing the girls so mean and traumatizing the girls and how could we do that at this point I'm annoyed so I snapped back with I think you mean to say thank you for not calling the police and getting all of our children slapped with a minor in possession charge right the mum went silent and hung up on the phone don't get me wrong in high school i went to parties i drank and whatnot but we went to people's houses not hotels is this normal now i mean it's perfectly normal perfectly fun i find this half amusing yeah these parents have rocked up rented a room out so that their kids could go in and have a party yeah so they don't

ruin their house and i get that that i feel like it's america oh definitely yeah but because they would get misdemeanor here nothing actually left them to it yeah yeah what the fuck yeah but the um like there you get a misdemeanor because it's against the law isn't it yeah you've got between one to drink in america it's 18 here isn't it yes we were questioning this yesterday my eldest just turned 18 yesterday so it is 18 to drink here yeah a lot of bars here have turned to 21 so by 21 have turned to 21 so they could go so i could go to the bar but could i go to the bar and they could drink in there again a lot of bars have turned 21 so there would have to be 21 in that particular bar that's crazy isn't it but i think a lot of pubs at 12 13 14 we were up the park bay yeah under the bridge yeah yeah getting

drunk yeah yeah all the time but look i to bed with some of you lot though. Diamond white. Oh, in 2020. Yeah, 2020. The blue 2020 was always the one for me. Yeah,

yeah. Don't you hate it? Arches is why I don't drink arches anymore at the park. Why? Because of vomiting. Mine is ouzo. Oh, mate,

I had two glasses of that, two days I lost of my life. I have no recollection. That was nasty. didn't I mean obviously my mum and dad found out but at the time they had no idea it wasn't until my sister apparently did oh they knew I was like I'm going down the park are you drinking yeah yeah and they're like call us when you want to come home yeah and I'm like course when you wanna come home. Yeah Hellas they're gonna stay too Because Sarah's dad thinks that she's staying at Helen's house and Helen said that she said

They all knew what was going on all the time. I Don't know. I mean some of the other parents My I mean I was quite open with mine, and that's probably why we all ended up back at mine nine times out of ten anyway. Yeah. But at least your mum was responsible to make sure that you were all right. Responsible. Well, in the sense that she'd make sure you were all right. Do you know what I mean?

If mine were going to get drunk, as they do, well, especially Alfie, because he's 18 now, if he goes out to a party or something, at least I get to pick him up and make sure that he's alright. But yeah, no, I enjoyed that. So I don't blame them. Would you want it back at yours? Do you know what? Yeah, I would rather them back at yours. And then I know they're safe. Yeah. See, me, I'm fine. I fine i'm like yeah you do you but i want to pick you up yeah yeah so i picked him up the other week and uh it made me feel better yeah

i think i will do exactly what my mom is because of the first time yeah when you're ready call me i'll come get you yeah and when he did that i didn't know or approved and then the next thing you know he's vomiting everywhere. And I was like, I went mental, like a mental case. But moving on. Right. Fucked up. This just happened a few minutes ago, but I'm beating myself up over it.

I just checked in a family into, I just checked a family into two rooms whilst checking in the first one the other guest said she didn't have her id on her so i said i would use her family members id the one i was checking in while she said that since she didn't have hers did that make sense yeah like i read it in two different tones then since she didn't have hers did that make sense yeah like i read it in two different tones then since she didn't have hers i would just add her name onto the reservation none of this was a problem until i stupidly fucked up while checking in a second reserve reservation i accidentally authorized a card on file without confirming it that was the one they want that was the one that they wanted to use my mind was everywhere because I was

answering their questions looking over the first guess reg card to make sure everything was filed not filed filled, brother, filled out properly and changing their room numbers because they didn't want to, they didn't want to be on that hot side. I don't really understand. The rooms, the rooms I had assigned faced the sunset. Imagine asking someone from the sunset room. I don't always get overwhelmed, but I was right now. I told them my mistake and while the guest wasn't mad, she was concerned because that card she booked with was a credit card. card she booked with was a credit card and she insists that it would still be charged completely even though I reversed it as soon as I realised my mistake. I told her it should still drop but she kept saying it probably won't. The card I ended up using for her room was a debit card and on the transaction log

it showed the original authorization and the reverse which i swiped the correct card then she then showed me her bank account and there were two charges so so that's where I fucked up then they just left after I gave them their keys directly to their rooms I know it should drop but now I'm worried it won't and they complain I'm such a fucking idiot blessing it's just a simple mistake it happens all the fucking time comments are don't beat yourself up don't worry about that at the end of the day you reversed it back whether it takes instantly or five working day as long as and then even then if she contacted even if it didn't and she

contacts the credit card thingy bob and says listen that was yeah you'll be able to see that as well not to mention the hotel will confirm it yeah yeah so it happens all the time trust me all the time okay bless them fine matching a guest's energy love it um okay so work in the na i don't know what the na is i'm guessing night yeah but night something i don't know at the Golly Dude bin. I'm guessing that may be the place of work. Anyway, it's about 4am. Audit is done and I'm just chilling reading a book when a guest that has been staying at the hotel since about February walks in. Some preference for them. They have been staying with us a while now. They are homeless and that sucks and we feel empathy for them. However, they have

been late in paying their bill, sometimes upwards of three nights before they close a folio. I'm assuming tab. Yeah, okay. They have also been allowed to check in to new reservations while still having a remaining balance on a previous reservation. They usually make a new reservation that day of their current reservations check out. I also recently learned that one of our assistant managers has had to be told not to give them free stays. The guest has also

stayed in the room a few times without a reservation okay so they've been pretty good to them very good to them anyway she usually comes in between three and four a.m exhausted and slurring her words a bit so she shuffles over to the desk she's been down that park babe with the kids. Making a payment? Yeah, I want to do... I'm sorry, I was giving her an accent. We want to do... We want to do it. She's a barber now.

Yeah, I want to do $20 on the card and the rest in cash. I look at her folio and notice her previous reservation, which I checked out two nights prior, has a remaining balance. Looks like we need to take care of the previous reservation's balance before we worry about the current one. Huh? What? Almost every time I have taken her payment, she is confused about the balance.

She asks for it to be explained how much other payments etc i always offer to print out the folio so she can get a detailed list of all the charges but she always declined saying i believe you so i got through that whole spiel again i'm surprised they checked you into a new reservation considering you still owe a previous one yeah i don't want one i don't want it is i don't want it is or if what i don't know what it is i'm saying i think you're that's what they meant to write yeah I think we're missing no yeah I don't know what it is or if what's changed but lately every time I come to make a payment you give me attitude but that's

okay that's rude very considering everything that they're doing, very rude. Now, something in my head kind of snapped. I have to try and make sure I get payments and this guest is almost always late on them and getting free nights and just being a bit of a hassle to get payments from. This has been going on for months and management has in such cases been actually allowing them to be late by again up to three nights. It puts me in an awkward position when I have to convey this and try to get them to pay. Also I will be the first to admit after working at Starbucks for 8 years, my customer service facade is short. I won't be rude, but I am not overly cheerful either.

I just try to be as neutral as possible and firm this understandably can come across as rude i think it's professional actually yeah some yeah it just depends who you're talking with isn't it snap i looked at my computer screen till till now but i turn my head and look her in the eyes is it okay what is it okay cure her getting upset and cursing me out why is it suddenly a problem i am behind i won't be i won't be disrespected i never raise my voice and and just tell her, just make the payment because that's the only thing I care about and she just keeps hemming and hawing and cussing at me. So I get up and tell her I will be in the back and call me when she's ready to pay. Fair play. She walks away and hands her partner the card and cash and tells him to make the payment because she refuses to do it now.

He makes it without saying anything while she continues to bitch and moan about me. She later comes down to complain to our new manager who informed her that we are a hotel and a for-profit business so the new management might be making moves and actually fix the issue. Anyway, she is still staying at the hotel and for some reason her reservation has no credit card info on it despite the owner and fda manager having a meeting and one of them talking uh talking points was to make sure we get credit card info if needed when when we check out guests hope i hope everyone's weekend goes well it's like he's that's his job and she's got the um he's got the um because they're asked to pay her bill thing is right he's right you do you work in customer service i hate customer service yeah

and then you do get to the point where they're angry with you and it's nothing to do with you so you just become yeah do you not mean and also depending where especially if you're a woman where you are in that time of the month sometimes it can really upset you other times you're argumentative i mean it's customer service is a really difficult job i remember working in a clothes shop when I was younger. Was it New Look? No, at Miss Delfridge. There you go.

I knew it was one of them. And I worked at this particular time, because I worked in three different ones, but this particular time I was in Croydon, of all places. And this woman who was quite known for stealing stuff, she was trying to do a return. And she was, I basically had said like i can't refund it without a receipt um but at that point also i wasn't prepared to give her a credit note um because we didn't have what she had brought back in stock either so it was just like we

yep no like it's not happening and basically she was like threatened me told me she was going to beat me up after and i'm just like oh okay but the worst thing is she was waiting outside for you she was waiting outside i had to be escorted out have a fit and june like babe you stole it yeah if you can't steal stuff in your own size it's also nothing to do with you whether she can return it or not like it's like when i was at wilco and they used to come in and they go they wouldn't do it you don't have this in stock brother the fact that you think me like eight pounds an hour has anything to do with the runnings of a store is beyond me honestly people are crazy yeah she was she was i liked that though right

i'm like because there's good ones you know what I mean and I want to get a good one right I fought the law and I won go on yeah fingers crossed someone's got a misleading title probably nothing to do with that at all misleading title but here that's how she felt at the end of it exactly here's the deets go i'm in a small town in the pnw doesn't matter uh it's over a hundred and we had we have had ac units dropping like dropping left and right it's like it's hurting me because i can't breathe hurt hurting me dropping left and right. It's hurting me because I can't breathe. Hurting me. Dropping left and right. We have an exceptional busy weekend.

And that's what I feel like. That's what I sound like. And boss is cracking down on room changes. Which I've only been doing for the ac issues i'm already lost right so it's really fucking hot where they are and all the air con is literally blowing out there you go they're breaking yeah right i had a family with two young kids in a room with a broken AC my supervisor gives me strict instructions nobody swaps no refunds no nothing they get what they get the hotel is barely half full the family is sweltering in that room and AC won't work no matter the troubleshooting.

I try to get the leverage to swap rooms. Keep getting told no. Finally, and I am very slow to get this way. I get angry as fuck. I jump into the work chat and say this is morally wrong i am going to deploy orders display deploy orders and move them anyway oh disobey that's what he meant to say disobey orders and move them anyway fire me if you want i've documented everything my gm calls me and covers me it's okay not fired if you're 50 no reason not to move them no idea so i dodged a bullet but fuck people.

This was stressful, dealing with all that in the middle of an almost first flight with a Russian man. I think he means first fight. With a Russian man who didn't like the single strand of hair on the mattress and couldn't get a refund or room move because he wouldn't let me make it right for him. I clearly need to get out of this industry. Edit. For fuck's sakes. They had children in there. I'm assuming this is to what people were saying. They had children in there. I fought hard for his family I am proud of myself and that baby Jesus saw me do it you did the right thing fuck your supervisor we got sent a baby jesus dick pic it was disgusting it was crowning i'm really upset by that why would you put that back in my mouth in my mouth you know what it sounds like i've had it in my mouth um i liked that yeah

i'm not being funny but you know there's doing what the boss has asked you to do and there's doing the right fucking thing isn't there if they're only half full and then he's like no refund bitch we have booked this hotel yeah but if they're not asking for a refund

they're asking to be moved so that he can fucking breathe in their room but it's in the fine print mate if we're coming to your hotel, we're saying they're fine, and then you say, you know, I've gone to this hotel because it's got air con, etc., then you have an obligation to supply me with fucking air con. Whether you stand there with a fan yourself

or get somebody in to fix it, like... Yeah, I think he was having a really bad fucking day. It sounds like it god my love what we're doing how many more we going i don't know you go then i'll go yeah and then we're done okay okay tell us from the front desk hurricane wilma october 2005 and the guests amusing demand okay okay long ago in a company long ago long ago far far away long ago in a company that no longer exists a powerful hurricane destroyed one of our tropical results it happened in october all of our tropical results were already booked solid for the Christmas holidays ahead. The safety of our guests and staff is our primary concern, naturally. Of course we have a hurricane policy in place. Every guest gets a refund or free cancellation etc but mr amusing was certain that

we had planned this act of god on purpose to ruin his holidays uh his holiday family vacation i believe him i think they did apps are fucking liquid they've wronged baby Jesus the one that sent us the picture of baby Jesus and they went couldn't do a hurricane could you dickhead you know that time cancelling his reservation and refunding the points he'd

redeemed was not good enough him you're going to get me into a similar tropical resort for the same rate of redemption as what I originally booked. Me. I'm sorry, sir. All of our tropical destinations are sold out for the holidays. Him. But I'm super shiny. You can squeeze me in. What? I'm super shiny. I'm shiny. I'm shiny. Me. I'm sorry. We don't do inventory overrides at resorts. Him. You ruined my vacation. You owe me. Me. Yeah, you personally. You. You. Me. Company name is not responsible for hurricanes or other natural disasters. We have cancelled your reservation and refunded your points. We have no availability in the planet's tropical belt for the holidays. No, probably not. We cannot kick out another guest to get you in at this resort.

I only rephrase overrides like this when the guest is being a jerk. Him. I want to speak to your manager. Yawn. As you all know, managers simply reiniterated everything I'd already told the guest

almost 20 years ago. But I still remember this ridiculousness. SMH at the amusement. It means something, something I know it does mean something yeah yeah smh it does mean I think it's like it's like a laughing thing hold on so now I need to know smh meaning meaning shaking my head there you go i know it meant something so the top comment was uh so he expected you to cancel another family's booking and give it to him yeah i would have loved to ask him if he would be okay if a super duper extra super shiny member came along and wanted his booking cancelled

so that they could have it. Or I might have wanted to let him know that everyone would with a booking in place was his shiny status at minimum with most being much shinier. Yeah he's just a prick. Yeah it's an act of god isn't it it's like you know insurance when an act of god happens the insurance are like it's an act of god yeah and it sounds like because of wherever they actually are and they they cover for that not grateful enough to be yeah to be able to go on a holiday policy they've got a hurricane policy yeah they they get hurricane they get hurricanes it's sort of a given there isn't it um no yeah just another prick in general i knew it what that there was a hurricane you know you did this on yeah yeah baby Jesus did it right go on let's get physical let's get physical

physical I wanna be right okay so I was voted employer ployeer. When D&E comes back we will see you as employee. Okay, so I was voted employee of the month yesterday and this morning a guest swelled up on me and got in my face because he wasn't going to... He didn't believe you yeah it's may yeah he wasn't going to have time to eat his breakfast before his tea time i don't it's t-e-e so i don't know if that's oh yeah tea time he was demanding i'm re i'm refunded the cost of breakfast because he wasn't going to have time to eat and he paid for breakfast with his room which I let later found out to be a total lie I told him breakfast is until 10 30 a.m. and I said we don't guarantee your breakfast before tea tea off i'm gonna say tea

off from now on time that's when he lost it he said i was being ridiculous but he was sitting there being loud talking shit to the only server we had. Oh, I'm assuming dinner server. Yeah, breakfast server. I told him he was being ridiculous. Then he wanted to get in my face and say, you better watch who you're talking to, brother. I added the brother, yeah.

So I told him, no, you better watch who you're fucking talking to as he literally says no he doesn't watch who you're fucking talking to no yeah but now now he's cockney from england watching you fucking talk you to yeah right i said it's only a job which i love my job but i can't just i can't just let him get up in my face these guys from england yeah this is so british uh get up in my face like that is it like that in front of the other guests i don't know where it's all coming from governor but he's there in front of the other guest who also said i was in the right i figure he's going to call the cooperative the bosses uh or somebody today and try to get me fired. I mean, we really, we were really loud and causing chaos

to each other, but he was being so damn rude. By the way, by the way, it says by the way, not by the way, I'm a night auditor. So by the way, he means I'm a night auditor so by the way he means i'm a night auditor but my relief didn't show up for two hours this morning i never talked to her and don't know why she didn't show up but my manager came in so i should have even i shouldn't have even even been there. M-O-F-O-S. Motherfucker. Motherfucker. M-O. F-O-S.

Yes. Better recognise. That's what it says. It is. Mofos better recognise. Yeah, motherfuckers, mofos. Yeah. Definitely British.

Mofos better recognise. Yeah, definitely British. Malfold, better reckon that. By the way, I am totally in the wrong for this. Has anybody else ever had this happen? This is my first customer service job and loss I've ever had in my life. But I've been there for three years it's a it's an I hate property don't know you'll know what I'm talking about you know they know what do you think listen did you like my accent yeah I love the accent that you brought the narrow that-nated. Narrow-nated?

No. Not marinated. Narrow-nated. Nurating. Nurating. I nurated. And now posh all of a sudden. I really like... She clearly was fucking tired.

She's done the night shift. Mofo better recognise. Mofo ain't even turned up to swap shift I mean I really like she's tired she's tired she's fucking tired and so on let's get up in a grill like a tongue up in no grill brother because we were Britain we know both noses yeah no I enjoyed that oh he dance oh no you got more being funny she she's employee of the month i think i think it's a bloke sorry he that is women generally don't behave like that i mean me

i would have probably started laughing time in the month tired yeah emily would have behaved like that let's go i was starting laughing and being like you want to calm down brother started laughing and being like you want to calm down brother because I'm the governor that was a private joke right thank you for joining us please like follow and subscribe for more content anything else to add no that's it innit? I feel like that's it. Big up the G. Big up! Big up! Eats up! I'm going. Brrrap! Brrrap! Brrrap! Everybody brrrap! I haven't heard that song in fucking a long time. What's his face? I like Govnor. I know I know it's that. It came from nowhere. I know. Just slipped out.

No, everything hurts. Wow. What do you think of that? What do you think of that? What do you think of that? I think that girl has got everything that she deserves.