Modern Wisdom - #917 - Vanessa Van Edwards - The Art Of Effortless Confidence & Social Persuasion

Episode Date: March 20, 2025

Vanessa Van Edwards is a behavioral researcher, speaker, and author. How do you make a great first impression? How can I become more charismatic? How can I stop feeling awkward in social situations? W...e've all wondered about these things at some point. Luckily, Vanessa is an expert on human interaction and has the answers you're looking for. Expect to learn what we should do without hands in social situations, the 4 key things you should do when prepping for a speech, the do’s and don’ts when you’re sitting down, how to detect a liar & how to become a better liar, why so many smart people struggle to be charismatic, how to get better at small talk, how to seem more attractive when dating, how to make the best first impression possible and much more… Sponsors: See discounts for all the products I use and recommend: https://chriswillx.com/deals Get up to $50 off the RP Hypertrophy App at https://rpstrength.com/modernwisdom (use code MODERNWISDOM) Get the Whoop 4.0 for free and get your first month for free at https://join.whoop.com/modernwisdom Get a 20% discount & free shipping on Manscaped’s shavers at https://manscaped.com/modernwisdom (use code MODERNWISDOM20) Extra Stuff: Get my free reading list of 100 books to read before you die: https://chriswillx.com/books Try my productivity energy drink Neutonic: https://neutonic.com/modernwisdom Episodes You Might Enjoy: #577 - David Goggins - This Is How To Master Your Life: https://tinyurl.com/43hv6y59 #712 - Dr Jordan Peterson - How To Destroy Your Negative Beliefs: https://tinyurl.com/2rtz7avf #700 - Dr Andrew Huberman - The Secret Tools To Hack Your Brain: https://tinyurl.com/3ccn5vkp - Get In Touch: Instagram: https://www.instagram.com/chriswillx Twitter: https://www.twitter.com/chriswillx YouTube: https://www.youtube.com/modernwisdompodcast Email: https://chriswillx.com/contact - Learn more about your ad choices. Visit megaphone.fm/adchoices

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Starting point is 00:00:00 Talk to me about where we should put our hands. Oh my goodness. They should be first things visible. In fact, every time you say hello, you should be, hi, I'm Vanessa. So good to see you. We love a gesture. It's funny because there's a primal part of our brain that knows that our hands are our deadliest weapons.
Starting point is 00:00:18 So even though we think, we look at the face. Like when I ask people, where do you look when you first see someone? People always say, same, eyes or face, sometimes mouth. And that is the second place we look. But the first place we always look, especially when we're seeing someone for the first time or in a meeting or for the first interaction, is we want to see what is your intention. And so as humans, we will do anything to avoid the most awkward thing in humanity, which
Starting point is 00:00:41 is are we going to hug? Are we going to handshake? Are we going to high five? Are we going to high five? Are you withholding anything? And so part of our brain is always just looking to see if you're going to handshake, high five. And on Zoom, it's even more confusing because our brain knows that we should see hands, but when it can't, it worries.
Starting point is 00:00:58 And that is because part of our brain and our amygdala begins to fire when we can't see someone's hands, especially when we're trying to understand them. So the best thing you can do is have your hands visible. That helps with trust. And the second, if you want to get fancy, is to actually have them be explanatory, which we can talk about if you want to. Yes, tell me. Okay, let's do it. So really, really good speakers, they know their content so well that they can speak to you with two different modes. They can speak to you with their words, but they can also use their gestures to emphasize, underline, and outline. So the best Ted Talks, you know, I love, I love Ted Talks.
Starting point is 00:01:33 And I, my team and I analyze thousands of hours of Ted Talks looking for patterns. I didn't understand why everyone who gives a Ted Talk is good, right? You're not invited to give a Ted Talk if you're not good. And I wondered why do some go viral, like millions and millions of views, and others by relatively unknown people, they get thousands. And we looked for all these variables, gender and color and smiling.
Starting point is 00:01:55 We clocked the amount of time they smiled. The biggest differentiator was gestures. The TED Talks that had the most views use an average of 465 gestures in 18 minutes. We coded all a chunk of TED Talks that had the most views used an average of 465 gestures in 18 minutes. We coded all a chunk of TED Talks. The least popular-viewed TED Talks used an average of 272 gestures in 18 minutes. What's happening is a really good speaker is making themselves easy to understand by saying if they have three ideas, they hold up three.
Starting point is 00:02:22 If they have a really big idea, they don't show that it's small. They say that it's big. In fact, if I were to say, I have a really big idea, but hold up my fingers, really small, you're more likely to believe my gesture over my words. And so in this way, we have to speak to people on two levels. We have to show them what we're saying with our verbal content. We also have to say, I'm going to emphasize and underline my content for you so that you can actually comprehend and outline while I'm speaking. So it's almost like we're giving pictures to our words. Yeah.
Starting point is 00:02:50 It's fascinating that the physical language comes second to the spoken language, even though that's the thing that is usually most front and center. I think this is why we love emojis, right? Like we are actually quite pictorial. Like we like to have images. So, you know, if I send a text message, I'm fine. My friends are, is she fine? I don't know. Like that doesn't sound fine. But if I were to have a little smiley crying face, I guess I'm very millennial because I use that crying side face, you know, that shows, look, I'm fine. Hailing. But if I were to use, I'm fine with the emoji with the circle, crazy eyes, you'd
Starting point is 00:03:27 be like, oh no, she not fine. And that's because we tend to give more weight to the visual and that as I think why we're speaking in more and more images as we go, hand gestures in person is like adding pictures to your book, which we all like. What if someone's not speaking? What if somebody is supposed to be just receiving? Where should our hands go then? Okay, so you can be a charismatic listener. I think that people, there's a myth about charisma,
Starting point is 00:03:50 that to be charismatic, you have to be the one talking. To be charismatic, you have to be extroverted and bubbly in the life of the party and tell great stories. That is one kind of flavor of charisma, but the other flavor of charisma is actually being an excellent listener. In fact, quiet, contemplative introverts are a beaut- they're very charismatic. So while you're listening, you actually don't want to use gestures.
Starting point is 00:04:11 You want to use nonverbal warmth cues. Nonverbal warmth cues are ways you signal to the other person, wow, I am so deeply with you that I want you to keep going and tell me more. And I'm even going to partake in your warmth. So my favorites, my favorite things to do while listening, and by the way, when you're listening with just with your hands, I like to keep my hands as still as possible, but still visible. And that could even be like a steeple. You know, I love listening with a steeple, you know, when you put your, the fingers at your tips of your fingers together in sort of a church steeple, that's a very,
Starting point is 00:04:41 a power pose for the hands. You can put them in a steeple or have them at rest. More importantly though is actually your head behavior when we're listening to someone. So a triple nod, a slow triple nod, it looks like this. You do it really well. They have found that the other person speaks 67% longer when you do a slow triple nod. It's like the other person saying, please keep going, tell me more. It's like a non-verbal dot, dot, dot. So I would recommend hands still visible at rest,
Starting point is 00:05:09 occasional slow triple nod. You can even do one of my favorite cues, which is called a lower lid flex. So if you flex your lower lids at me, yeah, great. When you do this, this is across cultures, when humans flex their lower lid, it actually minimizes the amount of light that is entering into your eye, which allows you to see detail.
Starting point is 00:05:30 So for example, if someone's really like squinting to try to see something, they're trying to make their vision sharper. In conversation, this is a way of showing, I am listening so deeply that I'm trying to see every detail. I have a theory, you know, in the name of science, I love doing research experiments in my lab. We looked at the 50th sexiest men alive people issue and I noticed that so many of the men were showing a hardened lower lid and that is because I think we find it attractive when someone is so engaged they're trying to see us deeply. It's sort of that blue steel look. I think that that's why he did it in Zoolander. This is really helpful for two things. One,
Starting point is 00:06:08 when you want to show that you're deeply listening, you can harden your lower lid. Ah, yes, I see you. There are times if you see it on someone else, it could mean they're deeply listening, but it also could mean that they're trying to figure something out or they're scrutinizing. So I have noticed that occasionally in negotiations or presentations, if I see someone do that lower lid flex at me, I'll say, does this all make sense? Are we all good here?
Starting point is 00:06:34 Chris, do you have any questions for me? Because I noticed their brain just went into a deep listening mode. And there was one time where it actually, I uncovered a confusion that the boss was having right in the moment, right there, that if I hadn't have clarified that, it would have messed up the entire pitch. It would have messed up the entire pitch.
Starting point is 00:06:50 So look out for it as well as making sure someone's on the same page as you. Yeah, because they've become more intense. Why? What is it that they're doing? Is it they're paying more attention or is it that they're maybe a bit confused? Talking about giving presentations, going to do public speaking, what are some ways to build up energy and positivity before going out and speaking? Have you got a little priming process that you go through, a Tony Robbins jumping up
Starting point is 00:07:13 and down? What's that look like? You know, I don't jump up and down. I try to change my chemical cocktail. So internally, I know that my emotions are contagious. We like certain speakers because they bring confidence to the stage and we love to be around winners. We love winners.
Starting point is 00:07:33 We wanna catch their winning attitude. So I know that before I head a stage, before I lead a meeting, I wanna have my winning cocktail going. I wanna have a lot of testosterone. This is for both men and women. I wanna have as much dopamine as possible because dopamine also serves me.
Starting point is 00:07:46 So just very, I'm going down to the bare basics here. Testosterone has a lot of things in our body, but for performance purposes, for presentations, it makes me think more clearly. It makes me more eloquent. It makes me have less dry mouth. It makes me have more stamina. Dopamine, it's the chemical of pleasure.
Starting point is 00:08:04 We do, it makes us feel good. But the reason I like dopamine is actually because it gives us motivation. They found that if they can gift dopamine in an interaction, people are more likely to open up, more likely to answer questions, more likely to work hard. So I'm trying to stimulate that for myself. Dopamine, testosterone, if I'm anxious,
Starting point is 00:08:23 like if I'm very nervous, maybe a little bit of serotonin to try to calm myself down. Okay, so what are the things that immediately trigger those very quickly in my pre-success routine? The first one is music. So there are certain songs, especially for me, everyone has their own. I have like a pump up playlist.
Starting point is 00:08:39 They're songs that specifically remind me of times I've won or just give me that, oh, like this is such a pleasure to listen to. So I'm listening to the right kind of music. Second, I am very purposeful with the verbal cues I use before I do anything. And there was a study that changed my perspective on this. So what they did is they brought participants into their lab and they gave them intelligence tests, like basic intelligence tasks.
Starting point is 00:09:03 They split them up into two different groups. The first group took the intelligence task and they read a set of very sterile directions, the kind of directions we read all the time. So please complete the following test to the best of your ability. The second group, they wondered if they sprinkled in what are called achievement-oriented words, words like success, win, master, achieve, could they actually change the participants behavior? So they sprinkled in three or four of these words, so you know try to win the following answers, the best of your ability, if you achieve success you very sprinkled them into the direction. Everyone who took and read the win-oriented directions performed
Starting point is 00:09:42 better on the task, but more importantly, spent double the amount of time on average working on the task and enjoyed the task more. I want that before I hit a stage. I want to actually enjoy my time on stage so that I have a lot of energy. I want to work at it. I get the gift of feeling like a winner. Once our body feels like a winner, our brain acts like it. So I'm trying to do all those things. So I'm using a lot of win words. Like I literally like have a win routine or a pump up routine.
Starting point is 00:10:09 I listen to that playlist. I also try to laugh. Like even before our interview, I watch my favorite comedian to just like get me laughing, get me open. Laughing opens up your body. It opens up your face. It makes you breathe more. it lowers my vocal register,
Starting point is 00:10:26 which for women is especially important, but for both men and women, that's like magic when you're presenting. Okay. So when it comes to the verbal cues, you said that you're being purposeful with the ones that you're using. What's that mean? You're talking to people backstage, and you're just making sure that you're sprinkling positivity? Yes. So yes, I actually think that chit chat backstage is really important. I was just talking about this with another speaker and he said to me, Oh, I,
Starting point is 00:10:52 you know, I, I'm, I'm really in my head before and I don't want to talk to anyone. I said, actually, like, I try to make really positive small talk with everyone. And if someone says like, Oh, were you nervous? No, I'm excited. I literally will try to reframe any butterflies that I feel, any like tremors that I have is this is excitement. This is not nervousness. Nervousness and excitement feel very similar in the body.
Starting point is 00:11:14 And they do very similar things. So I am telling my brain, I'm excited. You're excited, I'm excited. I'm excited to share, I'm excited to teach. When someone, when I'm talking backstage, I'll be like, what are you most excited about? What speaker did you like the best? What do you think is the people's biggest goal today? I'm using words like goal,
Starting point is 00:11:29 win, achieve, success, excited. A really great study. I love a study, if you'll forgive me, but I think this is just so good. This was by Alison Woodbrooks at Harvard. She made students, poor students, sing Don't Stop Believing into a karaoke machine that rated them for accuracy, like accuracy of singing. These students had no singing background. One group, they just sung, control group. The second group, she had them say out loud, no matter how they felt, I'm nervous, then sing. And the last group had to say, I'm excited, no matter how they actually felt, then sing. The group that said, I'm excited, no matter how they actually felt and sing. The group that said, I'm excited, had the most accurate singing, over 80% accuracy in their singing.
Starting point is 00:12:10 Even though they had no trained singers, the control group was next. I think the I'm nervous group sung with under 60% accuracy. In other words, you can have a self-fulfilling prophecy. If you're about to go up and you're like, oh my gosh, I'm so nervous, I'm so nervous, you are going to make yourself think like a loser. You're going to have more cortisol, you're about to go up and you're like, oh my gosh, I'm so nervous. I'm so nervous. You are going to make yourself think like a loser. You're going to have more cortisol, you're going to have more adrenaline and those things don't serve you. So you are better reframing as like,
Starting point is 00:12:32 I am excited, like this is my moment, I'm going to win. So songs that remind you of times you won, chit chat backstage with positive verbal cues and laugh lots, watch a comedian. Yes, exactly. Yes. Then just step out on them. A little power, a little power posing is always good, right? The reason I like laughing is because it kind of broadens your body. I also sometimes see people pacing backstage.
Starting point is 00:12:51 You know, I do a lot of events and I see other speakers sometimes and they're like, they're hovered over their notes, they're like hunched over their notes. They're looking at their little tiny phone and they're like practicing in like this very small tight contracted way and they get on stage every single time whenever I see somebody that they get on stage from this very contracted position and they always either start with vocal fry so hi good morning good morning good morning good morning because they've actually contracted their vocal power
Starting point is 00:13:21 to have less breath it's their first word they lose all their vocal power, they have less breath. So their first word, they lose all their vocal charisma, like really right off the bat. Or they start with the question inflection. Hi, my name is Vanessa. So happy to be here. And today we're gonna talk about growth. And that is because they were literally in, and I don't say this without some backing,
Starting point is 00:13:41 a loser position. British University of British Columbia studied winning athletes and losing athletes. This is across Olympic trials, so around the world. Losing athletes contract. When they lose a race, they tilt their head down, they roll their shoulders in, they take up as little space as possible.
Starting point is 00:13:58 That restricts their oxygen, that lowers their testosterone. It literally makes them feel worse, whereas winners take up as much space as possible, right? They're super broad, they tilt their head up. So laughing is a sort of comfortable way for me to go into winner body language. I do think it would be a little weird if I was like stomping around backstage, you know, like Rocky.
Starting point is 00:14:18 I could do it, but I think it would also create a little bit of weirdness. So if you can broaden your body, that's why I think Tony Robbins jumps. He's actually trying to get all that adrenaline out, but testosterone in that winning kind of open, big spatial take-up. So if you can take up space too, like, you know, a chair with armrests, big broad couch, all my chairs in my office, you can't see it right now.
Starting point is 00:14:40 They all have armrests. Whenever I have someone, a client come over, they're always sitting in big broad chairs that really does affect that feedback in our body. How much truth is there in power poses? I thought they got replication crisis into oblivion. Oh man, did she, she got in trouble. She got in trouble. Yes, she had some cystic.
Starting point is 00:14:55 She's said that she's replicated it now. Um, and I really respect Amy Cuddy's work. There is some truth to power posing because we know that winners do it, right? So we know that winners across gender, culture, and races, when they feel pride, they take up space. This is an innate response in humans. Does it work backwards? We think so. We think that we can take the pride of the pose of a winner and then kind of change those chemicals.
Starting point is 00:15:23 Is it the fastest way? Maybe not. Is it the fastest way? Maybe not. Is it the only way? Maybe not. But there is more and more science to prove that yes, it's true. And she's been working on replicating it ever since her mishap. Okay. Let's say people have sat down, meeting, interview, podcast, dinner.
Starting point is 00:15:41 What are the do's and don'ts when we sat down? Oh my goodness. Okay. So remember that when you're seated, you can still look very, very confident and powerful. The biggest thing you can do when you're seated from a nonverbal, should we talk nonverbal or verbal or both?
Starting point is 00:15:53 Both. Okay, we'll do nonverbal because we were just talking about it. One is you want to angle your torso towards the person you're speaking with, especially your camera. The biggest mistake that I see on Zoom is someone has their camera here, but their screen is angled off.
Starting point is 00:16:13 So while they're typing and taking notes, their entire body and their face is actually angled somewhere else, and they just glance over at the camera. It is almost impossible to feel like you have a really good connection with someone when you are not physically aligned with them. So when I'm on the same nonverbal page as you, our toes, our torso, our head are angled towards each other. We literally feel like we're on the same page. Like physically, we feel like we're on the same page.
Starting point is 00:16:37 So wherever you're seated, I like like a swivel chair, you know, or if I'm at a restaurant with someone and they put us kind of kitty corner, I will like angle my chair so that I'm angled more towards them. So one, try to get on the physical same page. Second, and this is a harder one, but I think it's fun to talk about, which is I try to mirror the person that I'm sitting with physically and verbally. That is my way of showing respect. So for example, if I sit down with someone who is a really fast talker, really high energy,
Starting point is 00:17:08 lots of hand gestures, I'll kind of dial up my physical energy. I'm leaning in, I'm using more gestures, I'm using more facial expressions. On the other hand, if I'm with someone who's quite stoic, maybe more of a slow talker, maybe they're more purposeful, they don't use a lot of gestures. I also slow myself down, slow down my gestures because we do feel like we like to be around people who are like us, who have similar communication styles. And so that's the next thing you can do is very subtly, and I wouldn't mimic them, but try to match them with a thermostat, try to get on their temperature.
Starting point is 00:17:42 What about, um, crossing arms, hands on table, stuff like that. Okay. So when we talk about blocking, blocking is when any barrier is between your body and mine. And typically, instinctively, this is like back from our caveman days. We don't like when someone is blocking because we feel like it's a barrier between you and me that I might not trust you. Research, this is actually more important.
Starting point is 00:18:05 I want people to perceive you as open. And definitely, definitely, this is very clear in the research, people rate folks with crossed arms as closed, distant, and close-minded, right? So you are going to be rated as less charismatic if you have crossed arms, even if you're cold. Doesn't matter the reason. People, they've rated videos and job interviews
Starting point is 00:18:24 and on dates. We do not like barriers. But more importantly for me, what really convinced me, because I do sometimes like to cross my arms, is you become more close-minded. They have found that when they ask people to come up with creative ideas, but they're crossing their arms, they come up with less creative ideas. So literally, closed body equals closed mind. When I'm in a meeting or a date or presentation or whatever,
Starting point is 00:18:50 I wanna be as creative as I possibly can. I wanna be big thinking. And so I know that the smaller my body is, the more blocking I have, the worse that's gonna be. So open body, I like visible hands, obviously. And I also think that the more you can lean, that's another warmth cue. So when we really like something, we want to lean closer towards it.
Starting point is 00:19:09 We want to, it's actually our five senses. We want to see it, smell it, touch it, taste it. We want to do our five senses. I don't know if we want to taste each other, but we want to get closer to it. We like things and we want to get closer to them. So you want to do the same thing. If you really like someone's idea, wow, tell me more. Lean in towards it. If you really like someone, oh my gosh, it's so good to
Starting point is 00:19:28 see you, right? Leaning in towards them. It's like a nonverbal bolding of like, I like you so much. I like this idea so much. I physically want to get closer. It works on camera too, which is really nice. And also it makes me feel more engaged. Like when I leaned into you, I was like, oh yeah, I do like this tip. Like it was like a trick for me even internally just now. What about hands on face, hands around face, hands on mouth? Research from Cornell looked at four untrustworthy behaviors, behaviors that when people see them, they immediately feel a little bit of untrust or mistrust. One of them was hands touching face.
Starting point is 00:20:05 That was one of them. So research says that when someone is touching their face, we typically don't like it. But I want to add a little caveat here. There are different ways of doing this. For example, it can be quite pensive to hold your chin very still and think while holding. When you are rubbing your face, so rubbing your chin, biting your nails, rubbing at your eyes, totally different, why? Liars often touch their mouth and their eyes. They also touch their nose. So lie detection research,
Starting point is 00:20:38 I think these research communities were acting independently of each other, but yes, as humans, we see someone touching their face as untrustworthy. Why? In the lie detection community, research has found that liars are literally trying to hold things in. So liars will often cover their mouth, because instinctively they're trying to like,
Starting point is 00:20:58 don't say it, don't say it, don't say it. You might even see like if you watch Bill Clinton's testimony during the Monica Lewinsky trial which I've coded in depth, he literally does a shush gesture to himself as he's waiting for his question that he's about to lie on. Like literally he's holding a shush gesture up. Also, we tend to mouth block as like, shh, it's going to get me in trouble. Do not say it. We also, and this also happened in the Monica Lewinsky trial, I believe Alan Hirsch is the researcher. He counted the number of times that Clinton touched his nose
Starting point is 00:21:27 and he found that it was like eight X times when he was lying versus his truthful answers. This is because there is a little bit of a Pinocchio's nose. They found that we have tissue in our nose that tingles sometimes when we feel guilt. And so they kind of like, liars will often, they feel that tingling in their nose. So they touch their nose. So we instinctively know this.
Starting point is 00:21:51 And the last big one is eye blocking. When we don't want to see something, like, oh, I'm embarrassed. I don't like it. We will try to cover our eyes, close our eyes, because we are ashamed of it. So shame or guilt, they're very close, they're not the same thing, will often cover our eyes. So I'm pretty against face touching as only if it's still.
Starting point is 00:22:11 You know, if you're pensively holding a chin pose, okay. Otherwise, I would say, do not make someone think you're a liar, right? Do not accidentally do that. Oh, I should make a note. There is no Pinocchio's nose. There's no one cue that makes someone a liar. And so these are like one-off cues. Like if someone you're talking to someone and they haven't touched their nose once, but all of a sudden you're like, so what do you think of the new girl? And they're like, um, yeah, you know, she's great. That's when I would be like, why did that just happen around that weird verbal? So you're looking for clusters of red flags
Starting point is 00:22:47 when we're talking about lie detection that are signals of shame or guilt or fear. What were the other three actions? Okay, so touching the face, touching the stomach. So like rubbing or touching your torso or your stomach, again, a blocking behavior, right? Like instinctively we know that. Ringing or rubbing hands.
Starting point is 00:23:05 So knuckle cracking, ringing hands, movement around hands, self-touch, which makes us nervous. And face touching. And blocking behaviors, right? So like any kind of like sudden crossing or blocking. What is it that we're doing? Are we trying to self-soothe there in some way? Yes.
Starting point is 00:23:22 And that's the problem with lie detection and why it's not a true science is it's very hard to separate anxiety from guilt. If someone's accusing you of lying, you're going to be anxious and you're going to do some of those behaviors. We're trying to self-soothe, right? We're like, for example, we rub our neck, right? To like calm ourselves down. That reminds us of being a baby when our parents rubbed us.
Starting point is 00:23:41 We bite our pens or our fingers as a pacifying gesture because it reminds us of sucking at the boob or a pacifier. They're all instinctive, but it's hard to know the difference between guilt and anxiety. In other news, I've been lifting weights for about 15 years now, and this year has been the most progress I've made since my noob gains. And almost all of that can be laid at the feet of Dr. Mike Isretel and his team at RP Strength. The RP hypertrophy app takes all of the guesswork out of crafting an ideal lifting routine. It literally spoon feeds you a step-by-step plan for every workout,
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Starting point is 00:24:56 Okay. Talk to me about detecting lying then what's true and what's false. Okay. So there are statistical cues to deceit. These are things that liars typically do, but there's no one cue. So the way that I do lie detection, the way that I teach lie detection, is I think of it as you have to know someone's baseline before you can know what they do when they lie.
Starting point is 00:25:17 So we can actually do this together. I think that everyone should know their lying red flags. Every single person on this earth has things they typically do when they lie. It is good to know what yours are. You know what yours are. So I'm going to help you figure out what those are. Are you ready? Okay. Okay. So here's what I want you to do. You can do this after the interview. Okay? First, you have to figure out what your baseline is. So I want you to turn on your camera and I want you to say your name, your age, and then I want you to say, so like on your phone or whatever, then I want you to tell me what you had for breakfast yesterday. This is how you look when you're recalling something.
Starting point is 00:25:52 So Chris, just think about what you had for breakfast yesterday. Okay, so you looked up and to your right. Yes. Yes. Okay. So that means that when Chris is recalling a truth, you tend to look up to your right. Right? So, by the way, there was a huge myth back in the day that like, if you look up to the left, you're lying, you can look up to your right. No, people do look up when they lie, but they also look up when they're
Starting point is 00:26:15 recalling, they're remembering. So we would know that Chris, when you're recalling a truthful thing, you tend to look up to the right and maybe down over to the side. Also, I wasn't seeing your whole body, but I don't know your hand gestures, I want to see your feet. And then I would also ask, I would hear your verbal answer. Do you use ums or likes? Are you using a high voice like this? Are you using a low, low voice like this? I want to know where you went. So record your response to that, code it vocally, non-verbally, verbally, what are you doing? Then what I want you to do is I want, that's your baseline, your recalling baseline.
Starting point is 00:26:51 Then what I want you to do is tell me your most embarrassing story. Pretend you're talking to me, right, okay? We do these, by the way, in our lab. We have them, people submit these videos. And when you tell me your most embarrassing story, I want you to kind of relive it. Like, I want you to like recall the humiliation that you felt during that embarrassing story.
Starting point is 00:27:10 I'm trying to get your body a little bit nervous. I'm trying to see your nervous baseline. Code it vocally, verbally, audibly. What are you doing? You'll see on our, we've done this with hundreds of different participants, movement goes up. Typically people touch their face, they're using more gestures, or they go really stoic. Dear in the headlights, like very, very still whites of eyes showing, recounting it like they wish they were dead. It tends to be either one. So record yourself, it's your nervous baseline, your nervous tells. And you should know what your nervous tells are as well, because I'll tell you what, you're
Starting point is 00:27:47 probably doing them during your presentations and you should know how to counteract them. Like I know what my nervous tells are. I work very hard to keep them under wraps because I don't want to infect you with nervousness. The last one, the hardest one, I want you to make up an embarrassing story that did not happen to you. And I want you to tell it to me, the camera, trying to convince me that it's real. So pretend like this was you. It cannot be a real story. What we're doing, I don't need to rehearse this ahead of time.
Starting point is 00:28:15 Your body is going to leak deception tells it's going to leak. This is not true. You're going to see what you look like when you're trying to come up with a lie. Those tells are your lying tells. see what you look like when you're trying to come up with a lie. Those tells are your lying tells. And the goal is to make lying tells into recalling tells? Well, it depends on what your goals are.
Starting point is 00:28:35 My goals are to look less nervous. Those are my goals. I don't want you to teach it. I don't want to teach you to be a better liar, although you could do that with this. My goals really are just to make sure you're not accidentally leaking nervousness. So many really smart people that I work with, most of my students are like super smart, high achievers off the charts, but they don't know how to present themselves well. And my number one goal is your ideas are great. Don't ruin them with nervous cues.
Starting point is 00:28:58 So that's my goal is that you're identifying your nervous cues so you can kind of displace them or stop them. That is the first step for yourself. You also can practice this with your friend's partner. Remember, bring them in on it. Do it with them. You will then see your partner's nervous tells and your partner's lying tells. You will see your kid's nervous tells and your kid's lying tells.
Starting point is 00:29:17 And that's when we begin to look for red flags. So there are certain cues touching the nose, touching the face, eye blocking. Another really big lying red flag is people drop pronouns. This is called statement analysis. This is an email. So there's some really interesting science about lie detection in emails, which I'm working on currently. When we lie, we don't want it associated with us.
Starting point is 00:29:42 Lying feels dirty. Lying feels bad. So what we do without realizing it is we drop a personal pronoun. So instead of I'm running late, we say running late, sorry. Instead of saying I didn't see your email, we say must have gone to spam. Instead of saying my car broke down, we say, oh, got broken down, be there in a bit. So if you see lack of pronouns, again, nothing's a definite lie. When I see that over and over again in emails or in a certain area of conversation, I'm always like, hmm, why are they using distancing language separating
Starting point is 00:30:18 themselves from the actual content? The other big lying tell that I like to share with people is the disgust micro-expression. So disgust is when we raise our nose up and we crinkle our nose, we flash the upper whites of our teeth like it. You can try it. Yeah. Disgust is when we have this a lot of activation around our nose and our upper lip. We do not make that expression lightly. Like that's a very weird thing to do with our face.
Starting point is 00:30:44 And we often see it if someone smells something bad or tastes something bad. You also see it with liars. In our research, we asked people to play two truths and a lie with us. So like tell two true statements in one lie. We found that lying makes us feel dirty, like a little bit self-disgusted.
Starting point is 00:31:00 And so sometimes people will show disgust while they're talking, while they're sharing the lie. So it looks like this, I would say. So what do you think of the new guy? Oh yeah, you know, he's great. He's great. And they have to discuss showing in their face. It usually means that someone does not feel good about something, but they are afraid to share the truth. So disgust is another one of the other statistical cues you will see misaligned, like misaligned nonverbal and verbal. You mentioned there about smart people sometimes struggling with being charismatic. Explain that to me.
Starting point is 00:31:34 Smart people often have the mistaken belief that book smarts equal people smarts. They hope that all their hard work and great ideas and brilliance and talent will translate because it's so good. The problem is what the research shows is that competence without warmth leaves us feeling suspicious. So you can have the best idea in the world, but if you don't know how to share it with warmth, likeability, trust, people cannot believe it. It doesn't matter how good the idea is. The kind of famous example I share this in my book is Jamie Siminoff. He's a founder of Ring.
Starting point is 00:32:13 He went on Shark Tank and Ring is that video doorbell company. Ring is literally a billion dollar idea. He went on to sell Ring for billions of dollars. He went on to get Shaq, Richard Branson, incredible investors. What most people don't know is he went on Shark Tank, pitched a billion-dollar idea, and got no deals. Like a complete failure of a pitch. Tons of pushback. They didn't believe they didn't like him. Why? He relied too much on his book smarts. He had a dialed pitch. The numbers were good. The words were good. but he looked scared. And he also went
Starting point is 00:32:46 really mute with his nonverbal cues. Muting in itself is nonverbal cue. And smart people think, I don't need to think about all this body language stuff. I don't need to worry about my vocal power. My ideas are strong enough. So Jamie was delivering a great pitch verbally, but he looked completely mute. And so the sharks were like, I can't get a read on this guy and they would not invest. And so for smart people, they have to learn, no cues is bad cues. The wrong cues are even worse.
Starting point is 00:33:16 So how do you frame your ideas, your competence with warmth, with trust, with likeability? That balance is really hard for my smart students. Wow. Yeah, it's interesting that it gets in the way. It's as much a block as it is an enabler. I had a great conversation recently with William von Hippel, and he was talking about this tension
Starting point is 00:33:37 between warmth and competence. I know that's something that you talk about a lot, and it was interesting to see anthropologists talk about it as well. Yes. People that are competent and demonstrate competence is often seen as being more cold. People that are warm are seen as less competent.
Starting point is 00:33:52 You've got this sort of ruthless tension between the two. Yes. I think also we forget that highly charismatic people are a blend of both, but they also use warmth and competence like a thermostat. And so we have two goals. One is making sure that you're showcasing both verbally as well as non-verbally. So even in my emails, we do an email audit with our students where we have them literally calculate the number of warm cues and competent cues in their emails because your emails are a big part of your communication, especially nowadays we're constantly online. So one, you want to be both, but the real charismatic people,
Starting point is 00:34:28 really good ones, if they know they're emailing a competent person, they dial up the competence. If they know they're emailing a warm person, they dial up the warmth. And we can do this with very specific cues, emojis, exclamation points, words like yay, wow, fab and whoop, very warm, right? It's like a little button. You can just sprinkle them in. It's like warm, warm, warm, warm, warm. Whereas competence, numbers, data, graphs, percent, words like power through, efficient, capable, master, those are all very competent cues. And so we can be in control of how people perceive us, but also more importantly,
Starting point is 00:35:05 we can also infect people with warmth and competence. The reason why warmth and competence is important is because very charismatic people are making other people feel more charismatic. You show up as warm and competent, you make everyone in the room more warm and competent. That's why we like highly charismatic people is we want to catch their warmth. We want to catch their competence. So if you are using warm and competent verbal cues in your emails, you
Starting point is 00:35:33 are literally gifting warmth and competence to everyone gets them, which means you get better replies, faster replies, and you become more memorable. Research proves that we can produce warmth and competence with the kinds of words that we use. And that is super empowering, not only to us, but to others. What about in person, competent people that wanna feel more warm and warm people that wanna appear more competent?
Starting point is 00:35:54 Okay, so if you want to appeal more warm, we talked about one of the cues, which is a nod, right? Immediately that slow triple nod is high in warmth. A head tilt is also very high in warmth. So when we expose our ear universally, it shows that we're trying to hear better. That's also a warmth cue. They've found that if I were to deliver bad news to you
Starting point is 00:36:14 with a head tilt, it softens the blow. Like it actually feels a little bit better because I'm giving more empathy. So a slight head tilt, this also works really well in a profile picture. So if you are a highly competent leader and you're like, I need to dial out my warmth, consider adding visible hands, so like not so close to the face, as well as possibly a head tilt.
Starting point is 00:36:35 The worst profile pictures, I don't know why this is all over LinkedIn, is like people have their arms crossed and they're like leaning back and looking over their shoulder. Have you seen this on LinkedIn? Like this is like. Yeah, I have actually. Yeah, yeah, yeah. I don't spend that much time. I try to spend as little time on LinkedIn as possible.
Starting point is 00:36:51 Good, good on you. Yes, that's great. And so if you want to be seen as warm or incompetent, one, you should angle your body towards the camera. You can consider having a head tilt. Another warmth cue obviously is a genuine smile, not a fake smile, not a half smile. A fake smile is on the bottom half of the face
Starting point is 00:37:08 and it rubs us really wrong. So if I were to have a fake smile on the bottom half of the face, it would make me seem more inauthentic. A real smile reaches all the way up into our upper cheek muscles and that immediately activates a lot of warmth. It's also more contagious.
Starting point is 00:37:20 So if you're going to smile in your profile picture, do it big. If you're not gonna smile, be neutral. So for example, going to smile in your profile picture, do it big. If you're not going to smile, be neutral. So for example, something to think about is men and women have different perceptions of warmth and competence. Typically, women by default are seen as higher in warmth. Men by default are seen as higher in competence. This is something important to know. So for my books, I decided to not smile on my book covers,
Starting point is 00:37:45 my first two book covers, because I know that as a woman, people are already going to see me as higher in warmth. I was trying to dial up competence. So on my book cover, I'm staring right at the camera, which is also a high competence cue or a power cue. In one of them, I have a steeple. So I'm showing my hands, but I have that power pose and I'm not smiling. So you don't always have to smile, but if you want to develop warmth, you can. Competent side, so gaze, especially prolonged eye contact or highly powerful people also tend to make gaze at the end of their sentence. I think a bad tip that sometimes people get is like, make eye contact all the time. No, that is creepy.
Starting point is 00:38:25 Do not make continuous eye contact. That is weird. It's way too much pressure. We actually, when I asked you earlier what did you have for breakfast two days ago, you looked off to the side. That is because as humans, we process away. We typically will stop making eye contact
Starting point is 00:38:40 to process away, natural. What highly competent people do is they'll often ruminate as they're thinking, they're looking off and away, and then when they deliver their point, they deliver it right at the end where they make eye contact to you. So eye contact at the end of a point or a sentence, it's like very, very powerful. In other news, Whoop is the best fitness tracker I've ever used. It's a 24-7 health and fitness coach that tracks your sleep, your strain, your recovery, your stress and more to provide you with personalized
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Starting point is 00:40:09 you're speaking is really, really hard. Like you, you, you're, it almost feels like you've had to strap your eyeballs down and not let them wander around because they want to have, they want to wander. Yes. You're thinking about stuff. You're like, what was that thing? And I was doing that other stuff. You're thinking about stuff, like, what was that thing and I was doing that other stuff and blah, blah, blah.
Starting point is 00:40:26 It's almost impossible to compute difficult ideas looking at someone. And that is because our body, when I'm making eye contact, we're producing oxytocin. Our body's like, ah, we're connecting with a human. We better produce oxytocin, which will make us feel trust. When we're doing that, our brain is like, don't solve math problems, don't try to recall that thing you had for breakfast, don't try to sort something out, we're focusing on oxytocin.
Starting point is 00:40:50 So that's why in natural conversation, people kind of peel away to process something and that feels natural. There is a myth that liars are shifty-eyed. No, no. Liars make more eye contact and that is because they typically verbally rehearsed, they don't have to think, and they're watching you to see,
Starting point is 00:41:08 do you believe me? Oh, that's interesting because they also have to use less processing power to think about what they're doing. They're actually recalling as opposed to generating. Exactly. They are literally verbatim memorizing a script, which is why it creeps us out when someone doesn't break eye contact. We're like, what is going on? Do they verbally memorize this and also like, give me a break. Yeah. What about the issue of over-rehearsing again for smart people who want to try and do
Starting point is 00:41:34 with it? And they're not trying to be deceitful. They're not trying to lie to you, but you know, the perils of being underprepared versus being overprepared. Okay. So when we did our TED talk research and we found that hand gesture finding, which was just so illuminating. And now it's like, oh, yes, smart people use lots of gestures because they understand our content. The bad TED talkers, remember, everyone, if you're invited to give a TED talk, you're good. You're going to be good. There's not going to be anyone bad. They're rehearsed to some extent. The bad TED talkers were actually so perfect, you did not believe them. They took the stage and they sounded so scripted and so precise that it was literally hard to pay
Starting point is 00:42:11 attention or distracting. The best TED Talks, if you go look at the top 10 TED Talks of all time, they are super conversational. They almost take the stage like Brene Brown's original TED Talk, highly recommend to go watch. Just the style. She walks on stage as if she's walking into coffee with you. She shares her stories as if she's telling you like an old friend. Ken Robinson, one of the most popular TED Talks of all time, he walks on stage and he shares a little anecdote about his son. And it feels like we're just chummy chatting on the side of the road. He was prepped.
Starting point is 00:42:41 Okay, all these TED Talkers were very prepared, but they were not scripted. And this is what's really important. I actually never, ever believe in scripting, ever. I don't believe in teleprompters. I don't like them. I only use them when I absolutely have to. I would much rather you bullet.
Starting point is 00:42:57 Stories, ideas, if you're prepping for an interview or a pitch, go off of your slides. Never over-rehearse the exact words you're gonna say. Try to tap into the original emotion. Those bullets give you charismatic freedom. And that conversational tone is so much better than polished, perfect, formal, which smart people love. Smart people make the mistake, they think,
Starting point is 00:43:18 oh, I should be stoic and super formal, super polished. But actually that makes it very hard for someone to relate to you. That's interesting. Yeah, it's certainly trying to be as precise as possible, trying to control the outcomes, trying to ensure that every word is said with absolute accuracy. It communicates the ideas correctly, but it's not exactly the vibe that most people are going to feel most warmth toward.
Starting point is 00:43:46 Jamie Siminoff, right? He had the perfect verbal pitch. It was dialed, but they didn't believe him. They could not relate to him. I think that also like, look, this is a little bit more granola, but I, perfect is not real. Perfect doesn't work. I think people tend to think that if they have the perfect story or the perfect joke or they look perfect, then people will like them and they'll be impressive. We don't like perfect people because
Starting point is 00:44:09 we know that it's not real. We actually like vulnerability. We like raw. And I think we also like people who are not trying to be impressive. When we try to go in perfect and polished, that's what we're trying to do. I would much rather you focus on what's a way that I can share this with genuine emotion that I actually feel and even like a little bit of vulnerability. For many, many years, I tried to hide that I'm a recovering awkward person. I feel very awkward with people.
Starting point is 00:44:34 That's why I do what I do, is it does not come naturally to me. Pitches and presentations do not come natural. Conversations do not come natural. And once I started sharing that, people were like, oh, this is a learned behavior. If she can learn it, maybe I can learn it.
Starting point is 00:44:48 I think if there's something you can share that's just real, that's way better than perfect. What should we know about vocal charisma? Oh, vocal charisma. Okay. One thing I didn't talk about from lie detection research is the importance of our vocal cues. A lot of the cues in lie detection are vocal, and that is because it is very hard to lie with our vocal cues. So a lot of the cues in lie detection are vocal, and that is because it is very hard to lie
Starting point is 00:45:08 with our vocal tone, right? Like it's hard to manipulate or change your voice. So the reason why we're so cued in to listening to how someone is saying something is our brain is trying to figure out, are you telling the truth? Do I believe you? Do you believe you?
Starting point is 00:45:24 So there's a couple of vocal cues that are really important for both truth-telling, but also just powerful vocal, having a powerful vocal charisma. The very first one is using the lowest end of your natural tone. All of us have a range, both men and women. So right now I'm working very hard to stay in the lowest end of my natural range. This is so natural for me, but when I'm talking to my husband or my kids, you know, I'll often say, oh, hey girls, how's it going? I love you so much.
Starting point is 00:45:48 But if I were to give this entire interview in this tone of voice, it would drive you crazy. You would not like it, even though it's natural to me. So we like people who are in the lower end, why? When I'm in the lowest end of my register, the way that I get my voice down there is one, I keep my shoulders as low as possible. I maximize distance between my earlobes and my shoulder.
Starting point is 00:46:09 Second, I'm taking in a lot of oxygen. So I'm taking in very deep breaths in this interview to keep my vocal cords nice and relaxed. I am letting you hear it now so you can hear me take them in, but normally I take them a little bit slower. When we are anxious, we hold our breath. So what happens is we go, hello, how are you? Good to see you. Yes, up here, we're holding our voice and everything is tense and we don't like it. This should make you feel nervous when I'm talking like this.
Starting point is 00:46:37 So when I speak on the out-breath, it immediately forces my vocal cords to relax. The problem is people typically do this on their very first word. So they answer the phone, hello, oh, how are you? Good to hear from you. Right. Hi, my name is Vanessa and I teach people science. We do that at the very top of our breath because we're the most nervous.
Starting point is 00:46:59 What I want you to make sure that you do is from the very first line is you are speaking on the out breath. A little experiment you can do with me if you wanna try this is say hello. So take it a deep breath and say hello at the top of your breath. So it sounds like this. Hello.
Starting point is 00:47:14 Are you going to do it? You can try it. Hello. There you go. That was your highest range. You should not sound like that. Right. If you, that sounded familiar to you when you just did that out loud, that means
Starting point is 00:47:23 you're speaking the highest end of your range. Now the opposite of of that is speaking on the out-breath. So I want you to hear the difference for me. So this is the highest. Hello. This is the lowest. Hello. Right? Like still me, but I sound so much better. So now try to say hello on your out-breath. Hello. Lower, deeper. That's the voice you should be using. When I'm in a pitch or presentation, the moment I hear myself go a little higher in my register, I take a deep breath and I lower down. And you might have heard in this interview, there has been moments where I've gotten a little high and then I correct and breathe out and bring myself down. This is also where we get vocal fry.
Starting point is 00:48:00 So part one, speak in the lower end of your range. Now, please don't be Elizabeth Holmes. Don't go so low that it sounds unnatural to you. That's weird. Lowest end of your natural range. It should not feel like you're trying. Second is vocal fry. This has to do with breath and volume.
Starting point is 00:48:17 The other thing that can happen when we're very nervous is we take very shallow breaths. And that shallowness makes us breathy. It also makes us lose volume. So you'll notice that people with low volume and low breath, they use like vocal fry. And so they'll be like, hey, everyone, like morning. It's like, nice to hear from you.
Starting point is 00:48:37 I don't know. That grating sounds that vocal fry is like bacon on a frying pan. We do not like it because we can hear that someone is a little anxious, we don't want to catch it. Whenever I hear someone in vocal fry, or if you hear yourself going to vocal fry, speak louder. It's a trick, it will get you out of vocal fry immediately. So if I hear myself hitting that, at the end,
Starting point is 00:49:00 I immediately just speak a little bit louder. That volume gets rid of it. It just pushes through. It pushes your voice through. Vocal fry is just your vocal cords rubbing together, like rattling. So if you're adding more volume, it just pushes them together so they make a better sound.
Starting point is 00:49:13 So if someone's using it, they have them speak up. How dynamic should people be when it comes to volume? Quite. Right. And they've actually researched this. So dynamic volume is a power vocal cue. Now, look, I don't always teach this one because you got to get it right.
Starting point is 00:49:27 And so if you're going to use this, I really want you to practice it. We love dynamic volume because it helps us with comprehension. So for example, if I'm really excited about something, I'm like, you are not going to believe this. I'm talking at a high volume. But then when I share something a little bit personal, a little bit more private, I might
Starting point is 00:49:45 go down on my volume, that immediately cues you in, wow, we're coming in closer, we're doing something a little bit more intimate. But then I'm talking about something super exciting. Like it just cues you into the emotional state. We like it as a listener. So I would say if you can use a slightly, a touch higher volume when you're being authoritative, so you're giving a command, like a boundary or a deadline. When you're very excited about something,
Starting point is 00:50:10 we literally tune in more to it. I think, by the way, I think there's like Netflix or YouTube, they turn up the volume on ads. Has anyone else noticed this? Because like we're cued to listen to things that are louder. So if you're saying something important or you're excited about up, volume up, if you're saying something important or you're excited about up volume up if you're saying something
Starting point is 00:50:26 intimate vulnerable personal kind of secretive or even like a Surprising lower your volume people will either lean in or it also triggers their brain to think oh We're saying something like a little bit softer and that kind of excites us in a different way So be careful, right? Like this is a hard thing to master. I barely do it. Like in interviews, I find it's, I don't do it purposefully.
Starting point is 00:50:51 If I do it accidentally, I'm like, yes. It's a lot of cognitive load for me. Remember, I'm an awkward person. So I have to think a lot about my communication. I'm a social over-thinker. So if any of these cues feel like too much cognitive overload, do one at a time. And that is because we can grow social muscles. So things that used to be hard for me, I practiced enough times where now I don't even think about
Starting point is 00:51:15 them. So it's okay to also go cue by cue. You know, there's 97 of them. You can go one by one if you want. This episode is brought to you by Manscaped. If you are still using an old face shaver from three Christmases ago, grow up. Join us here in the modern world. There are purpose-built tools for the job and Manscaped's brand new Chairman Pro package is the best. It comes with two interchangeable blade heads so that you can go completely clean or leave a little stubble. It's designed to reduce razor burn, make it easy to hit every curve of your face or wherever
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Starting point is 00:52:16 overthinkers when it comes to the way that they communicate to kind of get out of their own head? Oh, yes. This is, I think my mission in life is to help my fellow social overthinkers, and this is how. There is no such thing as perfect, but there is purposeful. When you are purposeful with your interactions, it takes all the overthinking out of it. If you know in a conversation you have two goals, warmth and competence, that directs all that social overthinking that's like negative and not helpful to you into warmth cues, competence cues.
Starting point is 00:52:48 Warmth verbal, competent nonverbal. It actually gives your brain something to think about that's not, I'm doing bad, I sound dumb. Do they even like me? Are they mad at me? So I want to replace all those negative internal limiting beliefs with really positive ones and purposeful ones. So warmth and competence, winning, I got this, I'm excited, great. The other thing that you can think about doing is, okay, what's my conversational intention here?
Starting point is 00:53:16 I know that when I'm interacting, I'm trying to find out as much about the person as possible and I have one singular goal in normal conversation. How many times can I say, me too? I know that there's a psychological effect, the similarity attraction effect. It is the most powerful effect in basic interactions, which is we like people like us. We're of course attracted to sometimes our opposites.
Starting point is 00:53:38 My husband is my opposite and that's a good thing, but we like people who have similar values, similar interests. In a conversation, if I can feel and get the other person to feel, yeah, me too, I also love that, we're winning. So I've taken away all those negative worries, and all I focus on is what questions could I ask to find our similar interests? What stories could I tell to find our similar core values? How much more can I say me too?
Starting point is 00:54:05 That has completely game changed the internal focus of my overthinking. Just trying to resonate with people. I guess what we don't want is to feel like we're a de-god one out. Some sort of weird Lone Ranger thing. Yeah. Resonating. What about Smalltalk? The absolute nightmare encounter that lots of people have. How can you get better at small talk? Okay, so this is actually what got me started on my career journey 17 years ago,
Starting point is 00:54:31 aging myself. So I started in 2007 and my very first YouTube video was about this in November 7, 2007, which was how do we elevate small talk to be less boring and more engaging? I am allergic to small talk. I hate it. It turns me off. It makes me like want to leave every conversation. It wants me to be more introverted. I'm actually an ambiver in between. So we did an experiment about a decade ago where we took 500 speed networkers
Starting point is 00:55:01 and I assigned them conversation starters that I hypothesized could break small talk scripts. The problem with small talk is that we're on autopilot and this is why it goes so badly. We meet someone and we're like, so what do you do? Where are you from? Okay, well, it was nice meeting you. We have the same questions and we've answered them a million times before. So our brain is just dead. A part of me dies when someone asks,
Starting point is 00:55:27 what do you do? That's like just how I feel, right? Inside. Because I've answered it so many times. Okay. So I assigned, how are you and what do you do? The two questions we ask and answer the most often. Then I assigned four questions that I thought would produce better conversation. We set up cameras in all four corners of the room. We tested volume, modeling with gestures of excitement. So more gestures, more leaning, more nods, more smiling. And then I asked each person to rate the quality
Starting point is 00:55:54 of their conversation on a scale of one to five. One being, that was the most awkward conversation I've ever had. I want to die inside and I could barely fill the time. Five being, that was the best conversation I ever had. This could be my soulmate, right? Like on a scale of one to five. How are you and what do you do across the board,
Starting point is 00:56:12 the lowest ratings? Yet we ask them all the time. So my very first tip for small talk, do not ask what do you do. We need to go on a small talk diet. If you ask boring questions, you will get boring answers. You have to be willing to be conversationally courageous, which means breaking the social script.
Starting point is 00:56:30 No more, what do you do? No more, how are you? No more, what's up? Been busy, how's it going? No more. You're literally chewing the new boring. Second, the highest rated question was, what was the highlight of your day?
Starting point is 00:56:43 Why? I was trying to think of a replacement for how are you, right? Like, it's hard to like walk into the office and be like, what are your greatest dreams in life? Right? Like that would be deep, but it would, people would not like it. So I'm like, what's a better replacement for how are you? What's the highlight of your day or what's been good? It completely changes the autopilot. One, it disengages it, but second, it makes the other person think, oh, what has been good, good, good, good, good? And you're gifting them optimism. They are literally in their brain
Starting point is 00:57:14 thinking, what's been good, good, good, good? And they're going through all the good things in their mind, which immediately changes them to be more positive, gives you a better, more engaging answer. So what was the highlight of your day or what's good is the question I want you to start with whenever you walk into office, hop on a call, even an email. The second two questions were almost tied for second place. They were working on anything exciting recently, and this is a replacement for what do you do. What do you do is also asking someone, what are you worth? And I think that for people who are not defined by what they do or they're ashamed of what they do, it's actually a hard question for them. And so if you
Starting point is 00:57:51 ask instead, working on anything exciting recently, you are giving them permission because if they love what they do, oh, they'll tell you. They will tell you. If they don't love what they do, they'll tell you something else that's great. A side hustle, a personal passion. If they don't love what they do, they'll tell you something else that's great. A side hustle, a personal passion. If they don't work, they'll tell you about being a staying at home parent. It's a permission question and it immediately lights someone up because they're like, what's exciting? What's exciting? The third one was what personal passion project are you working on, which people love to talk about. And by the way, even if someone doesn't have a personal passion, they can be like,
Starting point is 00:58:21 you know, I have to work on that. And then you can just share yours, right? Like you can still then share yours and have a little bit of excitement. The fourth question for those of, for my math folks who are counting, the fourth question almost broke my data in the sense that people either gave this question a five, they loved it. It was amazing. They made best friends or a zero, which wasn't even an option on my scale. That's how much they hated it. It was amazing. They made best friends or a zero, which wasn't even an option on my scale. That's how much they hated it. Can you guess what it was?
Starting point is 00:58:51 This question is, what's your story? Now, I wondered because this is kind of a deeper question. I wonder what this work. Extroverts love this question. They're like, what's my story? How much time do you have? Should I start in the childhood years or college? Like they are thrilled to share their life story with their Uber driver, with the person on the side of the street. Like they love it.
Starting point is 00:59:14 Introverts, you ask them this question and they're like, I have to go to the bathroom. I don't wanna share this with you. And that is cause it's a little bit personal. It's a little bit too deep too quickly. So I would just share the first three questions, great. Be careful with what's your story, only ask it if it's an extrovert.
Starting point is 00:59:31 And when in doubt, I would avoid asking it until later until you know them better. Do introverts have more of a problem with being charismatic? Ah, I thought you were going to ask, do introverts have a harder time with small talk? And the answer is yes, because they use less words on an average day and they're less comfortable sharing. Introverts have a very difficult problem because they crave privacy, but they also crave connection.
Starting point is 00:59:58 And so they're like, I so want to connect with people in a good way, in a deep way, but I'm also, I value my privacy. Do they have a hard time being charismatic? I think they do struggle more than extroverts. That's not based in the research, but I think that extroverts who are talkers, who thrive with people, they're just, they're at ease in social interactions, right? The difference between an extrovert and an introvert is an extrovert gets energy from people, an introvert gets energy from being alone,
Starting point is 01:00:29 an ambivert can get energy with the right people in the right situations, but needs recharge time, like needs alone time. So introverts are often set up to not be as at ease because when they're with people, their energy battery is used, they're juicing it. They're juicing it. Now I think that if they know what to say,
Starting point is 01:00:48 they have exactly what questions to ask, they know what to do with their hands, they know what they're searching for, it becomes easier, their battery is drained less. So they can be extremely charismatic, but it takes more work. Mm, what about becoming more resilient when we think that people might be socially rejecting us or we kind of get into an awkward conversation or a new one in the group, we don't really
Starting point is 01:01:14 know how people feel about us and you don't want to come across as being too brash, you don't want to come across as being too much of a wallflower. That hypervigilance I imagine that a lot of introverts and people that pay attention, maybe smart people have as well, where the micro movement of everybody that's in the room and they're paying attention to it all. How can we become sort of more resilient to that fear of social rejection and maybe actual social rejection? Yes, this is I think the mission of my life is helping people feel braver because what's fascinating is we tend to overestimate our abilities in all areas when it's not correct. We tend to think we're smarter than we are. We contribute more than we
Starting point is 01:01:51 contribute. The only exception to that is in conversational awkwardness. We tend to think that we're bad at conversation when actually we're better than we think. So the first thing I would say is you might be harder on yourself than you need to be. And a lot of this can also come from our past bad experiences. Like if you struggle with social anxiety or if you had a narcissistic parent, you often misinterpret neutral facial expressions as negative, which means that you have been in interactions where you think people are angry at you. You think people are disappointed or not happy, but actually because of your background, you're misinterpreting neutral as negative. What were the, what, what is some of the sort of predictive factors for that?
Starting point is 01:02:35 That we, it's a cycle, right? So we, if we had a narcissistic parent, that that parent was overly critical of us and often was negative towards us. So we take that imprinting, we take it to social interactions. We see a neutral person who's like, oh, that's interesting, you do marketing. And we miss into it. They hate me, they think I'm boring.
Starting point is 01:02:58 They hate me, they hate me. I'm gonna excuse myself, bye. We don't ask for their number. We don't think that we're clicking. We think that we're doing a terrible job. We go home early. Right. And like, I know this so intimately, like if this is you, oh, we are together.
Starting point is 01:03:11 Like it took me years of coming home from parties and me saying to my husband, well, she hates me. I'm as, I'll be like, what are you talking about? I'm like, yeah, she was so mad at me. He's like, no, I don't, I don't think so. And it took a lot of dissecting. This is why I learned micro-expressions is because I was like, I have to know what anger looks like so I don't misinterpret neutral as angry. I have to know what contempt and disgust, I have to know what these look like so I know exactly when I should be seeing negativity when
Starting point is 01:03:41 I'm not misinterpreting it. So one is getting very clear on the cues that are being sent to you. I think that could be extremely empowering, learning what the negative expressions look like so you're not misinterpreting them. Second is not everyone is going to like you. That's good. It would be exhausting and overwhelming if everyone liked you and you had to be friends with everyone. I think the moment we're okay with, some people are not my people.
Starting point is 01:04:07 I actually think we should be more forthright with this. I believe in creating friendship allergies. There are certain people who I get along with so well, and there are certain people who like, I'm allergic to. Like, we just don't get along that well. I would rather know that sooner rather than later because I have a social battery that only is half full usually.
Starting point is 01:04:30 So I now create allergies. I figure this out really quickly. One of the ones I ask is very early on in a conversation if we're connecting, as I'll be like, so like, what's your big goal for 2025? This is because I am super goal oriented. Like I love a goal. I thrive off of goals. If you tell me, oh, you know, I'm not that into goals or I just never, you know, I have all these goals and I just never achieve them. We're probably not going to get along.
Starting point is 01:04:57 I'm with my friends. Like I will bully you into achieving your goals. You know, like that, if you have a goal, it's my goal too. Like we're going to be in it together. And so I think like thinking about what are the questions you could ask that are going to very quickly help you find your people actually makes you feel more confident because trying to make it work with someone who isn't your person is exhausting. It's like a conversational shit test. Yes, exactly.
Starting point is 01:05:24 Exactly. And we have to think about these, like, what are things that you just know are a deal breaker? Like I'll give you one of my husband's, he's going to be so mad at me when I share this, but it's true. So he really does not like horoscopes. He's just like very much not into horoscopes. And so he will ask like early on, like, so like, what's your sign?
Starting point is 01:05:47 And he sees how into it someone is. And if they're too into it, he's like, peace, peace. Thank you for sending up a warning, Flair, nice and early. Yes, exactly. And so whenever we're with a new couple, you know, and we're trying to be friends with this couple and someone starts talking about horoscopes, I'm like, no, it's done. We're not going to be friends, oh no. Oh no. Okay, what about coming across as more attractive
Starting point is 01:06:13 when it comes to dating? Yes, so this is gonna be kind of a weird one. I think that we put too much focus on looks for attractiveness, that sounds weird, right? But actually being attractive is about being physically attractive, but it's actually being physically available. We are very attracted to people who are not going to reject us. And so in dating, there's something called signal amplification bias, which means that we
Starting point is 01:06:38 think that we're being over-the-top obvious with our attraction cues and who we're into, but actually we are biased to this. People miss most of our cues and they tend to think that people are not interested in them. So you have to over signal availability to others and that makes you immediately more attractive. I think it was researcher Monica Moore. She looked at singles in a bar and she found that the most attractive women were often approached the least because they were signaling less availability nonverbal cues. bar and she found that the most attractive women were often approached the least because they were signaling less availability nonverbal cues. Women who were signaling the most nonverbal
Starting point is 01:07:11 availability cues, which I'll talk about in a second, were approached the most and had the most dates and had the most follow-ups. So we've learned a couple of these already, but we love, especially in a courtship setting, darting glances. So I'm gonna try and do these with the camera. Maybe they'll translate or not. Monica Moore found this in her research study that the women, especially the women, it works for men to women too, but for women to men especially who do very quick lingering glance.
Starting point is 01:07:36 So it's like a very quick one, two, one, two, like 17 times, like that's how many times it took for a man to approach, this is in heterosexual dating. It took 17 times for the guy to get it. So it takes way more than you think. So quick darting glances, lingering glances. I also think this was not in the research study, but there's a very low pressure way
Starting point is 01:07:58 to be attractive verbally and it's to be very clear. If you see someone who's attractive in the gym or a hallway, all you have to do to suss it out if there's anything happening there is like a, hey, just that. Because if they're married or not interested, they'll be like, hey. You're like, cool, like not my person got it. But if they're like, hey, you're in girl, like you're in, girl. Like, you're in. This works for both men or women.
Starting point is 01:08:27 Just try like a little subtle soft hey. Lowest voice tone, little lingering gaze. It is the fastest way to be like, I'm available, are you? And we gotta do that more often. Like, life is too short. I have so many amazing single students who are catches. They are incredible and they are single and they are lonely. And I'm like, when's the last time you said, Hey, and they're like, what?
Starting point is 01:08:52 I don't want to be rejected. And I'm like, would you rather be lonely? Like we got to get some social exposure. And this is my last tip for dealing with anxiety, which also answers your attractiveness question is I would rather you over signal availability, which has no repercussions. If you do darting, lingering glances and no one approaches you, okay.
Starting point is 01:09:13 But there's no downside to that. If you approach someone or walk away some of the gym and you're like, hey, and they ignore you, no repercussions. Like it is totally okay. I think we have to get out there and expose it because they have found that the more that we can do social exposure to things that make us slightly anxious, they stop making us anxious.
Starting point is 01:09:33 So if I'm saying this and this is making you nervous, please go do it 10 times. We got to just rip off that band-aid. I promise you by the 11th time, and if it's not true, you can come find me on Instagram and yell at me. By the 11th time, it will feel a little less scary. By the 12th time, you might have a date. So much of the stuff that you're talking about
Starting point is 01:09:54 aligns with a lot of what CBT teaches. It's a combination of exposure therapy, CBT, reframing. This isn't as bad as you think it can be. It's not just rooted in sort of nonverbal, verbal communication, it's, I'm going to guess the neuroscience of what's going on in your brain and how that actually relates to your habits of communication. And I think, yes, yes. And if you've tried CBT or any of these techniques before, and they haven't worked, they're going to work this time. And let me tell you why. Sometimes CBT will give or social
Starting point is 01:10:24 exposure therapy will give you an assignment without enough tools. And if you've struggled with social anxiety like I have, or if you're a recovering awkward person like I have, you'll do these over and over again and they still feel bad. If you have an intention, like you know what to do with your hands, you know what question you're going to ask, you know exactly how you're going to say hey, you know you're going to do flirting, darting, lingering glances, that takes on the anxiety because it gives you something to do with it. So if it hasn't worked
Starting point is 01:10:47 in the past, it will work now because now you're going to have very specific tools you're going to use that are going to get you out of that overthinking. What about online dating profiles, cues, important attractive cues there? So again, I'm going to say you don't want to appeal to everyone. So many of my friends who do online dating, by the way, I'm going to say, you don't want to appeal to everyone. So many of my friends who do online dating, by the way, I've been married for 15 years together with my husband for 18 years, so it's been a minute. So just caveat all my dating advice where it's been a minute. But I do think that I know what a successful relationship looks like and I'm working backwards
Starting point is 01:11:20 from that. Working backwards from that is you don't want to marry just anyone. You want to find your person, which means you want to find them quicker. The fastest way to deplete your social energy on dates is to go on dates with the wrong people. So I want you to create allergies on your dating profile. Like I have a friend who loves dogs and she didn't have any pictures of dogs on her profile. And I was like, no, you want to attract a dog guy. Like you want to attract a guy who loves dogs and she didn't have any pictures of dogs on her profile. And I was like, no, you want to attract a dog guy.
Starting point is 01:11:48 Like you want to attract a guy who loves dogs. Have a dog in every one of your profile pictures. Like you need to be featuring your dog because you don't want to have someone who's like, I'm allergic to dogs. I don't really like dogs. I don't like when they sleep in our bed. Like that's a very, very specific and small one.
Starting point is 01:12:00 But if you have values, you want to state them as clearly as possible up front. So you're getting better dates from the very start. The second thing is try to ask level two questions on your dates. The other thing that can happen on these dates is you're talking, but you're not really connecting. So you're on a date and you're like checking things off. I know I've had a couple amazing experiences where I've got to observe some speed dates and everyone nowadays has like checklists, you know, like people have like things in their mind that they want and so basically I can hear them doing their checklists in their
Starting point is 01:12:36 head. So they're like, do you travel much? Oh yeah, I love travel. Check. So like what do you do for fun on the weekends? Oh yeah, also does yoga, also does running, also goes to the gym, also. Great, check. So, like, what shows are you watching these days? Oh, great, we have the same humor. What kind of music do you listen to? Like, I can literally hear them doing those. And those things are okay, but it's going to limit you in terms of depth.
Starting point is 01:12:58 Those are not very deep questions. And so then you'll end up being on seven dates and feel like you don't really know that person. I would much rather you go to level two. So level one, when we talk about connection, is general traits. Basic interests, job, where you're from, like your general facts. Level two is goals, motivations, worries, fears, personality traits. These are the questions that I want you asking even on date number one. I want you going there, not in the first few minutes, you've got to hit some of those level
Starting point is 01:13:26 one questions, but like as quickly as possible. So this is, what are you learning right now? What is your biggest goal right now? What keeps you up at night? What excites you? Where do you see yourself in five years? Those kinds of questions are getting to values, they're getting to motivations, and that's where we actually begin to find alignment,
Starting point is 01:13:47 especially with personality. Like, is this person as extroverted as you? Like, I would literally ask them or have them listen to this podcast and be like, where's your social battery? Like, are you an introvert or extrovert? Like, how much socializing do you like to do in a week? That is so important for your relationship, much more than music tastes.
Starting point is 01:14:06 Yeah. It's strange, the stuff that we think that we're going to resonate with other people on compared with what it's actually going to be. Is there, are there sex differences between men and women? The way that we sort of come across in terms of charisma, how we get adjudicated, how gender neutral are these bits of advice, or are there certain things that only work for men and women? There are some. There are some differences. Actually, not as many as you would think.
Starting point is 01:14:35 Like even the big five personality traits, which is a really robust science, has very little gender differences. But there are some, and they're typically how we communicate. So for example, women love what are called vocalizations. On a date, a woman thinks that a date is going well and also is more attracted to the person she's with. I believe this is both in heterosexual and homosexual relationships. The more they are saying, oh, wow, oh. That's called the vocalization.
Starting point is 01:15:06 And they love doing them as well as hearing them. So men, if you would like to be more appealing, the more vocalization you can give the other, the woman that you're with, the more she's going to feel like, wow, like we're resonating, we got this. We're literally in the same wavelength. I'll even hear like really good relationships, like old marriages, they like, mm, like we're resonating. We got this. We're literally in the same wavelength. I'll even hear like really good relationships,
Starting point is 01:15:26 like old marriages, they like, mm, on the same wavelength. So like the woman will be like, don't you think? Mm, mm. Like they're like literally syncing up their vocalization. So try to give more vocalizations. That's for women. Men are okay with not having any vocalizations at all. They don't need that
Starting point is 01:15:45 at all. That's like the biggest one. The other ones have to do with warmth and competence that women tend to come across and feel they should be warmer. So they tend to laugh more, giggle more, self-touch more, right? Like they'll self-touch their hair, their earrings. They also use different cues to be attractive. So women to be attractive will touch their lips. They'll touch their supra-sternal notch, like the notch in between their two collarbones. They will stroke their hair to show the health of their hair, which shows that they can bear children.
Starting point is 01:16:13 Men will typically try to showcase the squareness of their jaw. So like they might do one of these things, or like they'll rub their face to shit at. They also want their pheromones out there, so they might even rub this or try to get their armpit pheromones out because they know that signaling high testosterone, that's a little bit different between homosexual and heterosexual, but the way that we are attractive is a little bit different.
Starting point is 01:16:44 Availability is good for everyone, but some of those smaller cues is a little bit different. Availability is good for everyone, but some of those smaller cues are a little bit different. Yeah, I think especially in this new world of guys being very concerned about not wanting to make women feel uncomfortable or be part of some awful news headline or a TikTok, we're in the background of a gym. But a lot of women still living in this blast radius of why men love bitches, treat him like you treat him mean, keep him keen.
Starting point is 01:17:10 I think we need a, an iOS update for what it is that women understand about sort of how men are interpreting if it's anything other than an absolute hell yeah. With a big sign above your head. It's a, Oh my God, I don't want to get in trouble. Right, right. And I think like asking like all the kinds of nonverbal permission are also great as well. Like for example, in this culture that we're in right now, it's like a very odd place to
Starting point is 01:17:37 be. Touching used to be a thing that people did when they were flirting. This used to be a thing that we did, where like a man and woman was attracted. And so you would sort of lean out and touch their arm. You touch their lower back. Well, now it's like, you know, I don't want to touch too quickly. So what you can do instead is you can reach out
Starting point is 01:17:54 as if you're about to touch and then let the woman go the other way. So like, you can like, I call it a hover touch, like, right. So you can like, it's hard to do it on myself, but like, if you were, if you would normally to flirt with a woman, like's hard to do it on myself, but like, if you were, if you would normally to flirt with a woman, like reach out and, and, and touch her hand or touch her back, you could reach out and not actually touch her and see
Starting point is 01:18:12 if she leans into the touch or is receptive to the touch. So there's also things that we can do to have like that slow. What about, um, have you looked at paying and receiving compliments? How to get better at doing that? Well, I'm probably not the person to ask on compliment economics because while I know I shouldn't need compliments, compliments make me feel good. And therefore I really want compliments. So I think that we should actually compliment like a skill and take a
Starting point is 01:18:40 compliment like a skill. What I mean by this is don't compliment the tall guy on being tall. Right, like do not compliment someone on something that they already know is a thing for them. Like I often hear, like I'm with VIPs, right? And someone will compliment the VIP on the thing that they work really hard on.
Starting point is 01:19:01 They're like, yeah, yeah, I know. You're better off complimenting someone on something that they're working really hard at, but they haven't quite perfected, right? So if there's something that they're really hard on, they're like, yeah, yeah, I know. You're better off complimenting someone on something that they're working really hard at, but they haven't quite perfected, right? So if there's something that they're working on, they haven't quite perfected, and you're like seeing the progress, complimenting on progress
Starting point is 01:19:14 is one of the best things you can do. We love progress as human beings. So complimenting more specific things that they're working on. And the second thing is, we should be good at receiving compliments, and I've had to work on this, where like, if someone compliments you, like,
Starting point is 01:19:26 oh my gosh, that is so kind. And then don't say it back. This is like the worst when someone's like, oh my gosh, you look so pretty. And then someone's like, oh, you look pretty too. Really? Like, no one believes. That's the best that you could come up with. Yeah, no one believes that.
Starting point is 01:19:39 So if you get a compliment, just say, thank you so much. That's so kind. Just that. Don't apologize for it. Don't say that they're wrong. And for heaven's sakes, don't fake compliment them back. Just take it. Yeah.
Starting point is 01:19:53 It's, um, being able to take compliments. Well, I remember, uh, sort of, I don't know whether it's the Brit in me, although I do think that a lot of Brits do this, this sort of disparaging, Oh God, you know, I mean, like someone would say, um, I really love how much attention you pay to do it. Well, you know, I've got nothing else going on in my life. So it's like, this person said something really nice to you. You've managed to make it even more about you somehow, but in the saddest way possible.
Starting point is 01:20:23 And also like we hate feeling wrong. So if someone compliments you and you'd argue with them. No, I'm not. No, don't be silly. It's like, hey, this person just said something nice to you and you've denied the accuracy of the world. Yes, and here's how I want you to think about it. We love a lot of things as humans,
Starting point is 01:20:41 but two things we really love. One, feeling really smart. Second, giving advice. So if you say to someone, my gosh, I have been loving how much you're doing on YouTube. It's incredible your videos. And I say, oh, no, no, I didn't do any of it. My team did all of it. They're like, oh, I feel stupid. That is the worst thing for someone to feel. The second thing is, can you double down and be like, oh my gosh, what did you like about it? Tell me everything.
Starting point is 01:21:09 Oh, you've just doubled up on the compliment. Not only have you accepted what they've given and made them feel smart, now you're actually gonna ask them for advice, which really puts them in the position of expert. So when someone compliments me on something like that, especially like if someone compliments me on my book, I'll be like, oh my gosh, what was like the biggest takeaway?
Starting point is 01:21:26 Like what did you love the most? I'm writing my next book. I'm trying to figure out the nuggets that stuck with people. And they're like, well, let me tell you. Right? Like it's- It's also a little bit of a shit test to make sure that they're actually, it's like, um, the thing about the lying.
Starting point is 01:21:40 You really like the thing about the lying. I mean, like I'd rather know. Like, are you going to fake compliment me or real compliment me? So yes, the other, the hidden objective of that is also, is this real? Yeah. I might just sniff test this. You both shitting me.
Starting point is 01:21:53 Vanessa, you're awesome. Chase, mutual friend of ours has been harping on about you for forever. And it's awesome. I, as a recovering, socially awkward, only child person, who's also British as well, you're doing the God's work. I, as a recovering socially awkward only child person who's also British as well. I, you're doing, you're doing the God's work. Where should people go? They want to keep up to date with all the stuff that you've got going on. Oh my goodness.
Starting point is 01:22:11 Well, I read my audio books. So if you like audio, I do cues and captivate. They're both on audible. And then I'm at scienceofpeople.com if you want tips every Monday. Heck yeah. Vanessa, until next time. I appreciate you. Thank you.
Starting point is 01:22:25 Bye. I get asked all the time for book suggestions. People want to get into reading fiction or nonfiction or real life stories. And that's why I made a list of 100 of the most interesting and impactful books that I've ever read. These are the most life changing reads that I've ever found. And there's descriptions about why I like them and links to go and buy them. And it's completely free. And you can get it right now by going to
Starting point is 01:22:48 chriswillx.com slash books. That's chriswillx.com slash books.

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