Money Rehab with Nicole Lapin - How to Repair Broken Trust with Carl Lentz
Episode Date: February 6, 2025This week, Money Rehab is hosted by Minda Harts, bestselling author and expert who helps organizations build cultures of trust and belonging through her speaking, writing, and innovative Trust Catalys...t game. In each episode this week, she’s focusing on one of the seven “trust languages” she's determined to be essential to a healthy workplace. So far this week, Minda has been joined by two academic experts on trust. Today, she’s joined by another kind of expert — though, his expertise comes not from studying trust, but from living it. Today, Minda is joined by Carl Lentz to talk about the trust language “transparency.” You may know Carl from his time as the Lead Pastor of the church Hillsong, where he was a spiritual advisor to many, including celebrities like Justin Bieber. In this conversation, Carl shares his advice on how leaders can repair trust once it’s been lost, and gives the exact language you can use when trying to earn someone’s trust back. Listen to Carl’s podcast here. Pre-order Minda’s upcoming book, Talk to Me Nice: The Seven Trust Languages for a Better Workplace, here. Follow Minda on LinkedIn here. Learn more about Minda’s work here. All investing involves the risk of loss, including loss of principal. Brokerage services for US-listed, registered securities, options and bonds in a self-directed account are offered by Open to the Public Investing, member FINRA & SIPC. Public Investing offers a High-Yield Cash Account where funds from this account are automatically deposited into partner banks where they earn interest and are eligible for FDIC insurance; Public Investing is not a bank.
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I'm Nicole Lapin, the only financial expert you don't need a dictionary to understand. It's time for some Money Rehab.
Hey, Money Rehab fam. I'm Minda Hartz, guest hosting for Nicole this week while she's out
on maternity leave.
This week, we're exploring the seven trust languages from my upcoming book, Talk to Me
Nice.
And today, we're deep diving into one of those languages, transparency.
So far this week, I've talked to two academic experts on trust, Simon Sinek and Rachel Botsman.
Today, I'm talking to an expert on trust, but not from research per se, from his own
experience, Carl Lenz.
He's the host of a new podcast called Lights On, where he's having honest conversations
about choices, consequences, and trust.
You may know Carl from his time as the lead pastor of a church called Hillsong, where
he was a spiritual advisor to many, including celebrities like Justin Bieber.
His departure from Hillsong was very public, but that's not what we're talking about today.
Today we're talking about what came next, his road to rebuilding trust and how other
leaders can rebuild trust too.
Let's get into it.
Carl, welcome to Money Rehab.
So excited to be here, Minda. Thank you for having me.
I read somewhere you said, that guy is gone in reference to your past self. First, tell
us what you meant by that guy is gone and who's this guy now?
Yeah, fair question. I think I would phrase that now a little bit differently. I think
I would say the behavior and the patterns and the thinking of that part of me, I no
longer recognize because I realized I said that and I meant it at the time I was trying
to speak to how different life feels. But technically broken down, I am the same human
being and the same person, same man, but so much has changed
where I look back on some of the things that I used to do
and operate with, and I don't recognize that.
So I think I am becoming a different person every day.
And so now I look at that,
and I don't even reject that guy anymore
because that's a part of who I was,
and it's made me who I am today.
So I've learned to look at that part of me with kindness and say, I don't do those things anymore. I don't think like that. But without you,
I'm not here and here a place of health and peace and that guy is still here and he operates
differently. So that's a more succinct way to say it. But yes, even your semantics around your own
growth sometimes change. Absolutely. Listen, we can have a brand new version of ourself and meet different versions
of ourself.
And just recently somebody asked me, what would you say to your like 15 year old
self?
And now I would talk to her nights, right?
Before I'm like, I don't want to revisit my 15 year old or 16 years.
I've said publicly, like that's the funniest question you hear in the podcast
world, cause no one's ever asked question you hear in the podcast world, because
no one's ever asked it before.
What would you say to your 16-year-old self?
I would have hugged him and been like, you're going to be all right, bro.
Because explaining to him the psyche behind addiction and recovery and patterns and sexual
trauma, that 16-year-old would have been like, no thanks, bro.
He wouldn't have listened anyway.
So I'm with you.
I look back on those days
and just the key is kindness in general, kindness to yourself, kindness to other people. And that's
what I would give my 16 year old self a big hug and a kind glance and maybe an encouraging word,
but advice about the stuff that you find out as an older person. I don't know if it even works.
I'm curious. What is this version of yourself
you want people to know about transparency?
I think what I would say about transparency now,
I wasn't brave enough at the time to out myself
and to come clean.
So I was caught.
And I say that just for someone who's watching who doesn't
understand everybody's story.
Now, between me and you,
I feel like God rescued me and saved me.
But for all intents and purposes, we can say I was caught.
And then on the other side of that, I had a choice,
which is, do I wanna continue to live a life
where there's hidden things about me?
Or do I wanna start something fresh?
And transparency to me now is about
how much freedom do you want to have?
So it's not do I need it, do I not.
I like a better question, which is how free do you want to be?
Because any time you're not transparent,
there's going to be stuff in your life that is disempowering
the best parts of you.
And as long as you can reckon with that, cool.
For me, I was like, I've lived that life.
I've lived a life that had compartments, hidden things,
shadows, a lot of great things too.
But that didn't work out so well for me.
So moving forward, now transparency,
I can say it like this, Minda.
I used to think transparency was a really important thing.
Now I think transparency is a life or death essential thing.
That's how I would describe that change.
Wow. Your ability to be transparent, be courageous, be vulnerable, set you free, but it also, I'm sure a whole lot of other people free because they're like, Oh, I see myself in
this.
Because I'm not going to go through all this pain and not maximize it. So if one of the
things coming out of this is telling other people, hey, by the way, you don't ever have to live dishonest or in shadows or withholding.
That's what I'm going to do.
One of the beautiful redeeming parts of our story is that I do get to be able to use that
as a front facing opening line of transparency.
If you can check out my story, it's right there.
You can read about it for false or not.
It's there to see.
And I can honestly tell you transparency is
It's something that I believe to be vital for sure. I love that and when we double down into transparency
Especially after mistakes. There's often this instinct to hide right?
How do we find the courage to step forward? Because I'm sure listeners right now are like I got something that
It's the top of the year. I really could put this out there, but this is hard.
I think it comes down to this will be a thread in the transparency discussion.
The better question is, what are you willing to accept? If you're not going to be transparent,
what is that going to cost you? And if you can live with that, cool, but don't lie to yourself. So I've got
something I need to share. If I don't share it, it will cost me
this. If I do share it's going to cost me that what can I
accept? So that's really what transparency comes down to is
like, what do you want to accept? How much peace do you
want? How much disempowered area in your life do you want to keep?
And that's on you.
So that's how I gauge it now.
I'm like, huh, okay, price tag of this honesty is going to be this.
Yeah, I'm going to pay that or no, I'm not going to pay that because there are times
where I'm not going to be transparent with somebody because I've accepted the fact that
if I do that, it makes me feel unsafe and I don't trust you.
So I can accept withholding this part of me
until I believe that's real.
So I'm choosing that.
But as long as I'm in control of it, I have the power.
If I don't, then my honesty or lack thereof
is now dictating how I move,
and I don't want to live a life like that.
Okay, I want everybody to take a listen to that
because the question is,
how much peace do you really want to have?
That alone should help us sway a little bit more to the right of trust.
I love your new podcast Lights On and shout out to your wife, Laura.
I love those episodes where you're on together with the fam, but I'm curious, what does healthy
transparency look like when you're rebuilding trust as a leader?
As a leader, it takes two major things.
It takes time and it takes faith.
So it takes time to prove new habits,
new thinking, new results.
And then it takes faith from the people
that are in your world to give you an opportunity
to show it because neither of these two things you are owed
when you break trust.
Let's just say, if I'm a leader in your life
and I broke your trust,
it's gonna require for us to have a new chapter.
I'm gonna need time to prove my words are not just words,
but I'm also gonna need faith from you
to give me an opportunity to even show it.
If one of those two things isn't in play,
it just leads to a really shaky, hesitant life
towards somebody who's broken trust.
That's pretty much in my personal world.
If I do begin a relationship with somebody,
I'm pretty clear on that.
Like, hey, I'm moving forward,
just like I give you time and I give you face
to believe that you're gonna be the best version of me.
But for me, I'm not on a tryout for you.
I'm not doing that because I don't,
that's an expectation I can't meet.
I will say that time tells a real story,
but I'm gonna need faith from you to trust
that I'm actually who I say I am.
You don't owe me that,
but this is gonna go a lot better if you give it.
So that's on you.
But Minda, the beautiful part is I can't control
either of those factors.
So when it comes to rebuilding,
a lot of people look at that as an arduous task,
and I always say, you're looking at it from the wrong angle.
You can, I cannot control whether you're gonna give me time
or whether you're gonna give me faith.
All I can control is living honestly.
And I got my hands full with that,
and I'll take my chances.
So let me cover my side of the tracks as a leader.
I broke your trust, I've apologized. I've repented.
I've changed.
That's clear.
From here on out, how you handle my life is on you.
I can't control it.
It's none of my business.
My business is, am I honest?
Can I stand on this life?
And I can, but I can't force or even ask you to believe it.
That's on you.
You want what I have to offer?
You're going to have to let down your drawbridge and that's on you.
I got all day.
I'm going to be here.
I'm going to be over here building my life.
So it's like, whenever that day comes for you, you let me know I'm going to be here.
Yeah, that's on you.
It's your business.
I was thinking more about transparency.
What did that teach you about supporting others through their trust building journey?
A real honest answer is it's taught me a lot. I think once you've decided
whether you're going to be in or out of somebody's life after they've broken your trust,
all I would tell people is just be clear one way or the other because it's a real easy judgment
to make that person left me. He left my life.
That's not really a fair, healthy way to look at it.
The right way to look at it is I broke your trust and you made a decision on it.
I don't really have the right to judge that.
I could have some thoughts, but at least I can say this to the other side of the tracks
because I have been on the other side of the tracks where people have broken my trust.
And all I would say is just be as clear as you freaking can.
Nobody needs your games, your passive aggressive ghosting, your thinly veiled texts that don't
really say much but mean much.
Be clear.
I don't feel safe.
Therefore I will be vacating your life that might seem or even be harsh.
But that's what I got to do.
Great.
Thank you. Or the other thing is I'm going to try to make this work. I don't know what that looks like, but that's what I got to do. Great. Thank you. Or the other thing is
I'm going to try to make this work. I don't know what that looks like, but let's go forward. Great.
What didn't help me is people who are wishing washy and they wouldn't stand on what they were doing.
Hey man, just tell me that you don't ever want to be my friend again. I can handle it. But what
you're doing is leaving everything in limbo. So I think that's my submission to people
who are in the middle of a journey like that.
Do whatever you feel like you need to do.
Who cares if someone's gonna judge it,
but at least have the courage to stand on it.
Me and Laura have seen and heard now
from so many people that we try to help
who are always just astounded at the abandonment
of them in their valley.
And we get it in a new way now.
And I can firmly say it's a pattern of humanity
to just leave people and not talk about it.
And my kids, their generation is just ghosting,
is just a part of the way you communicate.
I'm gonna break up with you by just never talking to you
for four months.
It is horrible.
But we do that, even us, our generation
has our own version of that.
And so I think that's what I tell people is just be honest. If you can't do it, say it. But we do that even us, our generation has our own version of that.
And so I think that's what I tell people is just be honest.
If you can't do it, say it. If you're trying, say it.
But don't say nothing. That kills people when they're in a valley.
Yeah, it's thinking about something that you said.
So fun fact for you and the listeners, I am a P.K.'s kid.
I grew up in the listeners. I am a PK's kid. I grew up in the church. I saw a lot of my parents
going out late at night, leaving us doing the thing, ten toes down for people. And then
the moment that they did something that they didn't appreciate, or you were on your deathbed
and my parents were there and now they were to be found. My version of, wow, where's the
reciprocity? And I think that's the part I think
that a lot of people have a hard time with, especially when you've showed up for people,
right? And they don't give you that same courtesy. I'll tell you, Minda, yes, I feel that in my chest
how I found peace with that even before this journey was digging in really deep, especially
as a pastor saying, what am I doing this for? What's my expectation?
If I go in with an expectation that this will be reciprocal,
I'm setting myself up for something.
Because you really, this isn't like an arrogant thing,
but you're not going to be able to reciprocate
what a pastor does for you.
You don't know how much they pray.
You don't know what they're fighting.
You don't know what they're doing.
And that's the case for a lot of people.
But for me, that part of the journey wasn't as hard.
It doesn't mean I didn't have days of, really, you're going to abandon me? And that's the case for a lot of people. But for me, that part of the journey wasn't as hard.
It doesn't mean I didn't have days of, really?
You're going to abandon me?
And I freaking be like, that finger does come out some days.
But when I'm my best self, I go, it would be nice
if you returned some of that gracious favor I gave you.
But I didn't do what I did for you.
Someday I could be like, hey, I did it because it was right.
And if that's true, if that was my motive,
then there's not gonna be a whole lot of bitterness there
because I didn't do it for that.
That's not to say it doesn't hurt.
It does feel extra salty when somebody that you have poured into,
and when you come calling for a little bit of help,
they don't give you anything. I had a lot of that in my life, Minda.
A lot of people, like, especially in ministry,
that I, for lack of a better term, I helped them go further in a major way. And then the moment we went through our thing, and so now you don't want to be associated with
me. And so the scoreboard is 100 to 1. But whose fault is it that I'm looking at a scoreboard? I
said I didn't play under. That's on me.
But I want to be honest and say it's definitely there.
It's something I had to get over.
And it's more resourceful for me not to look that way.
But it's there.
Once in a while it'll pop up and I'll say,
I see you scoreboard.
I'm not gonna look at you too long, but I see you.
Well, that's freeing too.
So thank you for beautifully articulating that
because you're right.
We shouldn't look at the scoreboard because that's only going to cause us more trauma over time.
So the way I frame it is what am I going to do with that scoreboard that I see? I choose not
to activate it because to say you don't see it, for me that's not honest. I've seen other people,
maybe they're more healthy than me, but I do see it. I am human. And I do sometimes feel like, hey, you
owe me. But that's not right. So rather than push or resist or
act like that thoughts not real, I bring that sucker out. And I
look at it and I say, No, we're not doing that.
Yeah, I love that. So what we're gonna do is there was this 90s
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A lot of our guests, they're navigating these situations inside the workplace, right?
So some people are managers, maybe they've eroded trust or their colleagues,
something they didn't say the thing
when they should have said the thing.
So oftentimes it's hard to start the conversation.
So what advice would you give for somebody
who needs to rebuild trust at work?
But they're like, it's been three months, right?
How do I come back and circle back?
These are really good questions, by the way, Minda.
I'll point to a friend and in many ways a mentor to me.
His name is Jason Jaggard.
He runs Novus Global, which is a coaching firm.
And I learned so much from these guys that it's just, I can't even articulate it.
And I would submit to any boss or anybody at a high level.
Most of my life now I spend with executive coaching dealing
with people who are running companies and in the situations are the same across humanity
but the weight is different that's all you find and so in a situation like this I often
tell a boss this is a beautiful way to go about it I broke your trust by doing this
I'm sorry forgive me please let me know the impact that my actions had on you
so I can seek to make it right.
Who's rejecting that?
And then they have to trust that there is room
to talk about the impact.
Okay, you did this and now I don't know
if I can ever trust you.
I hear that.
And then you operate from there
and you get a chance to amend it,
but this clears up the room for everybody
because the impact's not the same.
Like my trust break didn't impact you Minda
the same way it impacted somebody in our church in Manhattan
or somebody that was a part of our church in Jersey.
So I can't just be like, I'm sorry.
When you were disappointed that I was a pastor,
it's not, that's not even why that person was hurt.
So to be able to look at somebody,
especially if it's a team that you lead and say, let me know what the impact of my action had on you and we
can build from there. That takes a humble, powerful person to be able to do that. And
that's why most people don't do it. So they try to almost arrogantly rise above it. Like
people should get over it. We don't have the right to control people's response to our
bad decisions. They're owed the dignity of that process.
So that would be my humble submission
is some sort of version of that.
I've just seen it work a hundred times out of a hundred.
So someone can reject it, but I'm also saying it's undefeated.
Listen, I'm like, I wish I could go back to my office self
and my manager or even I think about saying that
on those moments where I didn't have the language.
And I think oftentimes we don't have the language.
So thank you for giving us the cheat sheet
for dignity back to work.
It works. It works in every facet of life.
You can take that and do it for any break of commitment.
The same mechanism works.
Like, Roman, my son, I told you
we were gonna go play ball at 7.
I'm here at 7.30.
I broke my word. Will you forgive me?
And will you tell me the impact that's had on you?
If there has been any, so I can seek to make that right.
Sometimes my kids will cut me off now in the middle,
like, that's fine, fine, no impact, Dad.
Like, but the principle is making sure that you understand
that I am sorry and I don't disrespect you so much that I just act like your
schedule wasn't changed. There's nothing worse than someone
showing up late for a meeting. And they act like it was your
fault that you came to the meeting they asked you to be
at. Sorry, I'm late. I got so much on that has nothing to do
with me. You're late. So honestly, I'll do that to you.
The honesty will make it clear really quick. I love that. I know we've been digging into some deep stuff. So, honesty will do that to you. The honesty will make it clear really quick.
I love that.
I know we've been digging into some deep stuff, so I want to switch gears.
Nicole, when she's hosting the show, she likes to play a game, so I decided to bring one
of my own games, and it's called First Thought, Best Thought.
Are you down to play?
Yes.
So for your amazing listeners, I haven't seen these.
I wanted to make sure that this is honest.
I just have to decide, do I want to answer these
with my broken self or my healing self?
Cause they're two different words.
So some days I'll have days where I'll answer this for real,
but no, I'm joking.
Shoot.
I'm going to give you my best answer.
My most honest.
I have faith in trusting you.
It's simple.
I'll say the word in your first honest thoughts.
Don't overthink it.
We're going transparency.
Essential.
Second chances.
Everybody needs them and they're not second chances.
They're needing to be 2 million.
Chances in general are needed.
I love it, leadership.
Can make or break those around that leader.
Growth.
The opposite is death and zero.
Recovery.
Something that I'll embrace the rest of my life.
Hope.
Fuel.
Trust.
Concrete power.
Beautiful. See, I would add you to game night, Carl.
That makes me that I received that because I like to be a valuable member at game nights.
We play Bananagrams, we play other games, and I do like to be at the elite level of those games.
Are you a Scrabble person?
No, but I'm a Bananagrams person.
I prefer Bananagrams over Scrabble. Okay,
I'm gonna level up and find out what bananagrams is all about.
But I love those quick insights because they often reveal our
feelings. And speaking of truth, I have an upcoming book called
Talk to Me Nice, the Seven Trust Languages for a Better
Workplace coming out this summer. And I talk about trust
isn't about just being nice.
It's about being real.
How do you balance being transparent
while maintaining boundaries?
Maybe there's not a balance.
Maybe it's only acceptance and boundaries
because what can I accept?
So if I'm able to give you part of the truth and be
kind of nice, and I can accept that, then that's my boundary.
But if I look at you, and I have something I really feel like I
need to say, but I don't want to say it, because I don't want to
hurt you. I can't accept you continuing to do what you're
doing. So I've got to say it either way. So for me, it's all
about what can I accept?
I don't mean that callously, but I don't care enough about you to really get into the nitty
gritty. I accept that. But sometimes nice. Yeah, nice as a shield. But I do I think that
the nicest thing we can do sometimes is to be honest. So I always challenge somebody's
definition of even that word. But what again, it comes back to the same thing.
What can you accept? So being nice is producing someone's continual
dysfunctional behavior towards you.
You're accepting that.
I don't know if you've chosen that,
but you're accepting.
For me, there's something that I cannot accept.
So I'm gonna have to not be nice.
I can't accept the way you're talking to me.
So I'm gonna have to lay this down
and your feelings are not my problem. You're a grown adult. You got to manage those. I need to be
honest. And it's a simple life. I love that. And I hope that we can all just lean into that just
a little bit more. Cause I think back to what you said before is it's a cost if we don't,
essentially. I know that we're all on our own journeys to building, restoring trust,
creating trust if it's not there. But what's something that surprised you about trust that
you wish someone had told you a little bit earlier? I think surprises me about trust. To me, trust is
always coupled with being vulnerable. So I think I didn't
realize that when I'm not walking in truth and trust and
vulnerability, there is an area of me that's hindered. And I
think if you need like a word, I don't know if you've ever been
in a hospital and those gowns they put you in, they're not
very stable. Okay, so you take one wrong turn. And you could
have someone get a view that
you're not comfortable with. So you might be having a conversation, but inside you feel
a little bit tentative. That to me is what it's like to live a life that doesn't have
trust, doesn't have honesty. You could be present to a degree and you're there, but
you'll never know what it feels like to have a sweater on and some pants and stay in there
in full confidence. Whenever I talk to people who have trust issues,
I'm like, you don't really have a trust issue.
You have a freedom issue.
That's what's really going on here.
So once you frame it like that, it's, oh, my gosh,
I better work on my trust stuff because I
don't want to live imprisoned by my own lack of anything.
Yeah.
When you were talking about trust issues,
it immediately put me in the mindset of
the Drake song trust issues and we can take some of those issues away. They don't have to be forever.
You don't. When people say stuff like that, I'm like, man, you're really clear and confident in
your issues. I'd rather be really clear and confident in my gifting and my strength. So
some people are experts in what they don't have and that's a choice.
That is a choice.
It is a choice.
That it is.
We're living in a world where trust is broken every day.
Forgiveness might be on the floor,
but what gives you hope about people's capacity
for trust and forgiveness?
My honest answer is I haven't thought of that because I can't control it.
So what gives me hope is the power to be honest. I can control that. So your capacity to forgive
and to trust is actually your business. So what gives me joy and a little bit of peace is rather than I spent a lot of my life way too concerned
About other people's feelings and emotions. It was one of the things that robbed me the most as a pastor
So on this side of my life, I am not wasting a day on trying to control or wonder or assume
Your capacity of anything. I want to look over there and be like,
how much forgiveness can you give me?
How much?
And I stop and I go,
how much evidence can I give people?
You'll show me your capacity through our relationship,
but my job is to provide you
with such a fricking buffet of options
that if you don't trust me yet, that's on you.
So I do think to answer the question really simply,
I think people's capacity for hope and forgiveness
are really big because that's how God created us to be.
It's inherent in the life of a human created
by a very loving God that we have capacity.
We desire forgiveness, we desire peace, we desire that.
That's why when you haven't reconciled with somebody,
there's always like this weird hitch in your step it step because we weren't created to be divided at all. Those are
two really wordy answers for your brilliant question. So hopefully somebody can get something
from one of those two versions. Plenty of it. I can't wait to go back and
re-listen to this episode because I think we are all going to need to hold on to this hope and capacity as we move forward in this new year and beyond.
Carl, we end money rehab episodes by asking one last tip. It's the money tip that we can take straight to the bank.
So you've given us so many tips, but Carl, can you share one last practical tip about building trust?
Whatever you're avoiding, there's power behind it.
Whatever that is. So rather than run from it,
especially when it comes to money, by the way,
it's why it's funny.
A lot of people avoid the budget
and the deep thinking in the books because they fear it.
So I have learned, I can confidently say,
whatever you fear, there's freedom behind it.
So it might be worth staring that thing down.
Whatever you're avoiding, there's power behind it.
It's taken too much from you, so you might as well go see what's behind there.
Money Rehab is a production of Money News Network.
I'm your host, Nicole Lapin.
Money Rehab's executive producer is Morgan LeVoy.
Our researcher is Emily Holmes.
Do you need some Money Rehab? And let's be honest, we all do. So email us your money
questions moneyrehab at moneynewsnetwork.com to potentially have your questions answered
on the show or even have a one-on-one intervention with me. And follow us on Instagram at Money
News and TikTok at Money Newswork for exclusive video content. And lastly, thank you.
No, seriously, thank you.
Thank you for listening and for investing in yourself,
which is the most important investment you can make.