Motley Fool Hidden Gems Investing - Hot IPOs, Big Banks, and Twilio CEO Jeff Lawson
Episode Date: January 15, 2021JPMorgan Chase reports big earnings. Citigroup surprises. Wells Fargo disappoints. Online clothing reseller Poshmark and fintech company Affirm have big Wall Street debuts. Petco rises on its IPO. Zoo...m Video and Lemonade issue secondary offerings. Visa and Plaid call things off. Beyond Meat rises on a deal with Taco Bell. Intel gets a new CEO. And Ben & Jerry’s launches frozen dog treats. Motley Fool analysts Emily Flippen and Jason Moser discuss those stories and share two stocks on their radar: Penumbra and Pinterest. Plus, Motley Fool co-founder David Gardner and Motley Fool analyst Tim Beyers talk with Twilio co-founder and CEO Jeff Lawson about his new book, Ask Your Developer: How to Harness the Power of Software Developers and Win in the 21st Century. Learn more about your ad choices. Visit megaphone.fm/adchoices
Transcript
Discussion (0)
Chris Hill, joining me this week, senior analysts Emily Flippen and Jason Moser. Good to see
you both. Howdy, howdy. Morning, Chris.
We've got the latest headlines from Wall Street. Twilio CEO Jeff Lawson is our guest
this week. As always, we've got a couple of stocks on our radar, but we begin with the
big banks, Citigroup, Wells Fargo, and JPMorgan Chase, all out with earnings reports on Friday
morning. Jason, you host the financials episode of our industry-focused podcast every Monday.
Am I wrong or was JPMorgan's fourth quarter the most impressive of this group?
No, you're definitely not wrong. I would agree with that. I mean, to me,
there are the big banks and then there is JPMorgan. It's the bank that stands out
among the rest. I think that's for a few reasons. I think when you look at the banks in total,
JPMorgan, Citigroup, Wells Fargo, they were all pretty good reports relatively speaking.
I think JPMorgan is the bank that has performed the best throughout the past several years
because of leadership primarily. I think that Jamie Dimon, he's been the CEO of the company
since 2006. He has always taken this philosophy of making sure that they are never caught
essentially asleep at the wheel, so to speak. There's a section on their earnings report
called Fortress Principles. That just goes back to the idea that they're creating a balance sheet
that will let them withstand any type of economic crisis. Clearly, they've been through a couple,
at least. Wells Fargo, clearly a story of turnaround still. I think that going into
this quarter. The thing that I was watching most was the status of all of the reserves that these
banks have been putting aside here over the past several quarters based on the pandemic,
the economic conditions that have come from what we've been going through. Going into this quarter,
J.P. Morgan, for example, had set aside about $34 billion in reserves. During this quarter,
they were actually able to release close to $3 billion of those reserves. That's good.
that's a sign that they believe things are getting better. I think they'll continue to slowly but
surely release those reserves. Citigroup, a very similar story. They were able to release $1.5
billion in reserves. Wells Fargo, this is still a turnaround story. I think they're doing the
right things. But Mr. Sharp there has certainly been dealt a tougher deck. Anytime you get a
turnaround, a company, it's difficult, particularly when that turnaround is related to a relatively
toxic culture. And I think we could say that culture was toxic for a while. So a lot of
respect for what they're doing at Wells Fargo. They've still got a little ways to go. But all
in all, I think these results portend a pretty good year for these for these banks to come here
in 2021. On our year in review show a few weeks ago, Ron Gross said that 2020 was the year that
the blockbuster IPO returned to Wall Street. And that trend appears to have spilled over into 2021
because this week we saw a bunch of splashy IPOs, including shares of Poshmark rising more than 130%
on its opening day and Petco shares up 60% on its opening day. Emily, there were other IPOs.
I'm curious, based on what you've seen so far, what stands out to you?
It's funny because as an investor, I really didn't have a lot of fear about frothy IPOs
until this week. I made it through the entirety of 2020, but what really instilled fear into me
as an investor is looking at Petco's IPO, mostly because I looked at their S-1 when they filed it
in late 2019, and it was amazing to me what a bad company this was. Sure, not to sugarcoat it,
they are a turnaround story, but even in fiscal year 2019, so pre-pandemic, this was a business
that still produced more than $100 million in net losses. So not a sustainably profitable business.
It was a business that's highly indebted, owned by a PE firm, and has margins that are worse than
their peers. So by no means was this a business that I was particularly excited about. And when
I heard that Petco was going public, I chuckled to myself as an investor in Chewy, which is partly
owned by PetSmart, thinking this is a business that is trying to capitalize on the hype and
excitement around pets during the pandemic. It's smart of them to try to get some value out of the
equity during this time, but I think investors are smart enough not to buy it. When I see shares up
nearly 60 percent on opening day, it occurred to me, maybe not all investors. Jason, another
IPO we saw was Affirm, which is a fintech company looking to disrupt the credit card industry.
Shares of Affirm doubled on its opening day. What do you make of that business?
FinTech and SaaS, if you want to really garner some support from the market, just
classify yourself as a fintech or a SaaS business. You put those two together and the possibilities
are limitless. I think in Affirm's case, this is a company that's focused now on this burgeoning
buy-now-pay-later market, right? It's this market that's just really starting to come
into the consumer's mindset here, and that you can buy something now, and you can pay
for it incrementally over time. And that really is what a firm is all about. They make their
money a couple of different ways. From merchant customers, they earn a fee when they help
them actually convert that sale. And then from consumers, they earn a little bit of
interest income on those loans, essentially, when they're doing those buy-now-pay-later
deals. You can believe that in today's environment, that's not the most attractive line of business
in that interest income, given where rates are today. But I think part of the enthusiasm behind
this company is something that I think I noted this on Monday's Market Foolery. There's this
notion now that consumers are really happy to turn to technology companies they trust in order
for financial services. There was a survey conducted by the Harris Poll back in 2020,
where 64% of Americans would consider purchasing or applying for financial products through a
technology company's platform instead of a traditional financial services provider.
Then that sentiment actually rises to 81% for Americans aged between 18 and 34 years. That
really is the target demographic for Affirm's customers. I'm not saying the valuation makes
sense, but I do understand the enthusiasm, something to keep an eye on. Their top merchant
partner is Peloton, responsible for about 30% of the company's revenue right now. I would rather
see them diversify away and not be so levered to one particular company. I suspect that'll come in
time. In addition to IPOs, it was also a week of notable secondary offerings. Zoom Video announced
it's going to raise $1.5 billion through a secondary stock offering. And Lemonade announced
a $3 million share secondary stock offering that they are planning. Emily, you buying?
Neither of these companies were particularly punished by the market for these secondary
offerings. And while I have my own reservations about Lemonade, I think it's fair to say both
Lemonade and Zoom investors are not investing in these businesses because they expect for them
to buy back shares or issue dividends. They're expecting growth. And so when you look at these
businesses, lemonade, unprofitable, but looking to raise money, you have to ask yourself, okay,
what is the business going to do with this money? In the case of Zoom, they're profitable,
but raising more than $1.5 billion, investors ask themselves, man, that's a lot of cash.
What do I think Zoom is going to do with $1.5 billion? Growth investors are definitely
expecting Zoom to maybe reach out to acquire, expand their product suite. I'm looking forward
to potentially some exciting acquisitions coming from Zoom. And in the case of Lemonade,
raising more than $500 million from their 3 million shares additional issued, they're looking
at expanding their insurance suite. So getting into things like life insurance, that's what
investors in these businesses want to happen, right? They want for them to continue to expand
growth, even if it is at the cost of further dilution. So neither is particularly bad. Expect
for the stocks to be under a little bit of pressure, that's understandable. But long-term,
if they reinvest this money to support growth, all fine and dandy.
Like you, Emily, I was struck by the fact that on the day that both of these were announced,
and they were announced on the same day, shares of both companies were up. Typically, when
the average company comes out and announces a secondary stock offering, we see a little bit
of a sell-off. Is that more unsettling to you than what we saw from Petco's IPO, or
is Petco's IPO still No. 1 on your fear-inducing list?
Petco IPO definitely wins for No. 1 on my fear-inducing list. I think if I was
an investor in businesses like Luminator, Zoom, I would ask myself, what are they going
to do with that money? If you are raising equity, but you do not create value from whatever
you reinvest it into. Eventually, it does need to turn into cash value, cash creation. If they're
not able to do that, then it would concern me more. But I believe, especially in the case of
Zoom, that they'll be able to do something really smart with that money. Coming up,
a consumer goods giant unveils the product launch we never knew we wanted until right now.
Details after the break, so stay right here. You're listening to Motley Fool Money.
Chris Hill here with Jason Moser and Emily Flippen. A year ago, one of the big stories
in the financial industry was Visa's acquisition of Plaid, a fintech startup company, in a deal
worth more than $5 billion. This week, Visa said the deal is off due to antitrust concerns
raised by the U.S. Department of Justice. Shares of Visa down 6% this week. What do you think,
Jason, should Visa have fought Uncle Sam to push this one through?
Jason Moser. There are just so many great Spaceballs jokes that came from this deal,
and I'm sorry to see it die. But I do think that with Visa, I think they saw the writing on the
wall. When regulators are already referring to you as a monopoly, it's going to be an uphill battle.
Though it's worth noting in November that MasterCard was allowed to buy Finicity,
which is a very similar style business, a fintech business. I think a lot of that has to do with
the fact that MasterCard is a smaller business with smaller share in the debit market.
And I think that was regulators' concerns, was the potential for Visa's monopoly status in the
debit market. That really would have been difficult to overcome with Plaid acquisition,
because while Plaid doesn't really have a status in the debit market today, it's a fintech company.
It is working on building these types of tools that enable money to get from point A to point B
more quickly and more cheaply. And so, I think on the flip side, this certainly opens up another
opportunity for an IPO to triple on its first day of trading, because I would imagine Plaid
eventually is going to go public. But I do understand regulators' concerns there.
Now, with that said, this is really all about the evolution of how we move money around.
technology is changing it and it's bringing costs down considerably, that's nothing new.
Visa and MasterCard's toll booth models, they work well today, they've worked well for a long time,
but they're not undisruptable. Nothing really is. This is a situation where you get a couple
of companies, massive, massive market capitalizations closing in, I think,
on about a combined $1 trillion market capitalization with the two of them.
They have a ton of resources and the ability to compete, so I don't think this is something that
is devastating to Visa's business, it definitely has to send it back to the drawing board to see
how they want to pursue this idea going forward in regard to fintech and the way technology is
changing the space. Shares of Beyond Meat up more than 15% this week on the news of an
unlikely new partner, Taco Bell. That's right, Taco Bell is looking to bring in vegetarian
customers and says it will be testing a new menu item later this year with a Beyond Meat product.
Emily, why not? Chris, I don't appreciate your sarcasm,
if I'm completely honest with you. The tone of your voice, the way you say Taco Bell,
I feel personally a little bit attacked. I think that the people who are Taco Bell
lifestyle enthusiasts may also feel a little bit attacked, but this is actually a great deal for
Beyond Meat. The reason is, is because food service sales for Beyond Meat over the past
few quarters have been extremely tough and the stock's been under a lot of pressure because
of the fall off from restaurant sales as a result of the pandemic. Getting deals with
fast food and fast casual restaurants is critical for bringing Beyond Meat back to growth.
The reason why this is so big and the reason why it's up 15% on a simple deal with Taco
Bell, which is great, by the way, is because they actually won this out over competitors.
Back in 2019, Taco Bell met with a Beyond Meat competitor, that's Impossible Foods,
to potentially roll something out. And they decided not to take that partnership. And
this year, going with Beyond Meat says something about its product. And I look forward to both
investing in Beyond Meat, seeing where that brings the company, but also consuming whatever
delicious creation these two companies come up with. Taco Bell lifestyle enthusiasts
can send their angry e-mails to me at radio. Tech giant Intel is getting its third CEO
in the past three years. Bob Swan is stepping down next month. VMware CEO Pat Gelsinger will
take over at Intel. The immediate reaction from Wall Street was clear, shares of Intel up 15%
this week. VMware shares down 5%, Jason. Yeah. Well, I mean, remember we were talking
about JP Morgan and that advantage of having a focused leadership for so long there in Jamie
Diamond. I mean, Intel, that's kind of the opposite, right? Three CEOs in three years,
that's not what you really are aiming for. I think Intel's problems transcend leadership.
I think it could be argued their troubles are a direct result of kind of wanting to have their
cake and eat it too as a designer and a manufacturer. It's really slowed them down. I think for
Intel, they really need to choose a lane. To that point, they have. They've been transitioning
away from a PC-based company more to a data-centric company. That certainly is a very big universe,
data-centric. You go a lot of different ways with that. I think that Mr. Swan, he doesn't
have the tech background, that doesn't really seem ideal, so that could have been a problem.
Conversely, you look at a company like Qualcomm, for example, and even outgoing CEO, Mr. Malenkov,
and incoming CEO, Cristiano Amon, they both have electrical engineering backgrounds.
I think that's really helped Qualcomm's cause through the years. I actually think that in this
case for Intel, they may be thinking they need to find a meaningful acquisition as soon as possible
in order to get things moving. Because turning things around at this stage of the game for a
tech company like this, when things are already moving so quickly, it's going to be really
difficult. And then you look at the overall environment here, Qualcomm just making an
acquisition of Nuvia for $1.4 billion. You've got Nvidia and Arm merging, Marvel acquiring
EnFi, AMD acquiring Xilinx. There's consolidation going on in this space. Intel, it's a big company
with a lot of resources, but they're getting left in the dust here. If you look at Qualcomm's
performance compared to Intel over the last several years, Qualcomm is just leaving them
in the dust. I think it's going to be a big challenge for Intel. Maybe new leadership is
the answer because it doesn't seem like they've really found the right mind yet to take this
company to the next level. Real quick, Pat Gelsinger does
have a tech background. He was the first-ever Chief Technology Officer at Intel, so he's going
back to Intel. How long before we know if he's the right person for the job? A year?
Well, I think a year is a fair number to at least start assessing because you've given them
a full four quarters to report and demonstrate what the strategy is. Much more than that,
though, like I said, this space moves really fast, so they've got to really get things going.
Exciting news this week from Unilever, the consumer product parent company of Ben & Jerry's.
This week, the ice cream maker is launching doggy desserts, a line of frozen treats available
online and in grocery stores. Emily, I saw this news and I thought, well, that's cute,
and then I realized, no, this isn't just cute, this is really smart business.
Emily Flippen So, this is playing off of a longer-term
trend that we've seen in the pet space. It's the same thing that's catalyzing Chewy and this crazy
Petco IPO. It's that people love their pets and that really shouldn't be a surprise. These are
people who treat their pets like kids and as a result are willing to do anything, and in this
case, pay anything to make their pets' lives as wonderful as possible. It's actually amazing to me
that we didn't think about things like pet or dog, in this case, ice cream earlier. But this is where
Ben & Jerry's is going, expanding their product line into pets. The issue here isn't pet ice
cream, it's the fact that this dog ice cream looks so good, I think I might eat it.
Emily Flippen, Jason Moser, we'll see you later in the show. Up next,
a conversation with Twilio CEO, Jeff Lawson. Stay right here, you're listening to Motley Fool Money.
Welcome back to Motley Fool Money, I'm Chris Hill. One of the best performing stocks over
the past five years is Twilio, a cloud communications platform that adds messaging, voice, and video
to mobile apps and apps on the web, Twilio shares have risen more than 1,300% since 2016.
Jeff Lawson is a software developer who also happens to be a co-founder and the CEO of Twilio.
He just published his first book, Ask Your Developer, How to Harness the Power of Software
Developers and Win in the 21st Century. He recently talked with Motley Fool co-founder David Gardner
and tech analyst Tim Beyers about how Twilio is organized, the values that guide the company,
and of course, software. The amazing thing about software is that you can continually
iterate on it. You're never done. You can always listen to your customers and hear something better
that you could be doing, get a new feature request, or even if it's something simple like
making it faster or whatever, there's always ways in which you can improve the software.
And that creates kind of a cycle of continuous improvement, but in the market of also competition
between, you know, companies who want your business. And so that pace of software, you hear
like, oh, the business world is getting faster and faster. And a lot of that is because of software,
because software invites you to continually iterate and make it better and better and better.
Think about all those apps on your phone. You know, they're downloading updates now kind of
silently. You don't even know it. You're getting new versions of those apps pretty much every week
they're fixing bugs, they're getting better, and they're adding new features and functionality
that are going to make your use of that app even better. And so that's really the superpower of
the world of software. And that's one of the reasons why it's so important for companies
to really embrace that. Because if your competitors are really embracing that and
iterating quickly and running a lot of experiments to figure out what customers want and they don't
want, and you're not, you're relatively static. You wrote the software a few years ago and you
let it sit there. Well, guess who customers are going to actually find to be a better option,
right? The company that's always testing and iterating and getting better and better and
better. And that's why, you know, it becomes a little self-fulfilling. You mentioned that like
Twilio provides the infrastructure for developers and companies to be able to do that. And you're
right. You know, we arose because software developers and the companies who employ them
saw the need to work more iteratively and to move faster. And therefore, infrastructure like
Twilio or Amazon Web Services or Stripe arose to serve those customers, to enable them to meet the
cadence of software and to serve their customers at internet scale and internet speed. But then
because we exist, now more companies can get on that bandwagon and more companies can execute
with that iterative spirit. And then that makes the importance of it even more for every company.
And so it really is folding into this whole build versus die thing because just the nature of
business and the speed of iteration and the speed of competition has just accelerated in recent
years because of that power of software. It's just kind of built in. Really well put, Jeff.
And I think about, well, I used to say around the halls of Fool HQ, whoever has the most techies
wins. And so I'm very much, I guess, simpatico with you on this. And that's been part of how
I think about every industry when I pick stocks. So ask the developer, who has the developers?
Many of our viewers who have not yet gotten to see your wonderful book don't know that the title
comes directly from, well, basically a billboard that you put outside the Silicon Valley for
everybody to drive by. And you were working with your marketing team and nobody came up with a
good idea. And then you finally just said, let's go with Ask the Developer, which is a brilliant
stroke. And so this has to be one of the few books that I can think of that started with a billboard
as the title eventually of the book. I wanted just to shift briefly to Amazon. You speak highly of
Amazon, Jeff, both of your time there and where it is today, of course. And that's been another
long-term hold for us, a great company. Specifically though, Jeff, you credit Amazon for
the inspiration for organizing in small teams. I'm curious if you'd like to just lay that out
a little bit for our members so they can hear and understand what that means. And then maybe,
was there another best practice that you've learned from Amazon?
Absolutely. You know, most companies, there's a tendency as they get bigger and bigger and bigger,
they slow down, they get more bureaucratic, and decision-making gets obfuscated,
and the employee base just kind of lose its energy that it might have had when it was a startup,
right? That's the natural tendency of companies. And here's the interesting thing about Amazon.
I got hired there in 2004. My friend Dave Chappelle hired me. And the company, he had started at
Amazon when they were about 100 people. I got hired in companies about 5,000 people. Dave promptly
quit. He was like, okay, I've been here long enough. He left shortly after I got there. He
went and started a startup. And that startup later got acquired back by Amazon. And when Dave landed
back at Amazon, the company was 75,000 people. Okay. So here's this guy, my friend, Dave,
who's like, you've been at this company. You saw it at a hundred people. You saw it at 5,000 people.
And now you see it at 75,000 people. And I called him up one day, this is about 2011. And cause I
was starting to scale Twilio. And I'm like, how do I make some good decisions here? I said, Dave,
can you compare and contrast those three versions of Amazon? A hundred people, 5,000 people,
75,000 people, because it must be totally different. And he thought about it for a minute
and he said, you know what? It's exactly the same. The same energy, the same drive, the same bounce
in people's step, the same intellect of the employee base. It's the same company. I work
with 100 people closest to me. I would just have no idea that there's 75,000 other groups of those
people all around the company because it feels like that same startup I joined in 1997. I thought
that is astounding. The secret to that is keeping it small, small teams. When you build a company,
when you're growing the company, the goal is to try to keep that energy, that intrinsic drive
that every employee has in the early days of a startup and replicate it many, many, many times
over as you get bigger. The way to do that is to continually divide the company and divide the
mission of the company into small teams, teams of no more than, say, 10 people, and organize those
teams around three things. Number one, a customer. Number two, the mission for what they're trying to
solve for that customer. And three, the metrics of success that tell you if they're actually
succeeding in that endeavor. And with those three things, now what you've done is you've unleashed
that team's ability to go sprint for that customer every day and to go innovate and try to be as
autonomous and independent as possible. And in that small group setting, every member, um, is
really connected to the customer and really connected to the mission because it's small again
and nobody, you know, and you think about a small team of say 10 people, if there's a low performer
on that team or someone who's checked out, you're not going to get by for long in that type of
environment. Whereas if you're one of 500 people on a team, you're like, yeah, it's easy to kind
of get lost in the shuffle. But when you're one of 10 people with a strong sense of ownership over
what you're trying to accomplish, somebody who's checked out won't make it very long.
And everybody is very close to the decision-making and very close to the customer they're serving.
And I think that's the magic of how you scale a company while keeping everybody really motivated,
really driven, and coming from a position of really understanding why they're there
and what success looks like at the local level, like at their team level.
And Jeff, have you just described how Twilio is organized?
Yeah. So that's how we've done it as well. And I talk in the book, you know,
it sounds easier said than done. Cause you're like, okay, let's say you've got an, you know,
if you're a small company or startup, okay, I got 10 people. Or if you're a big company,
you have a new initiative, maybe it's got the 10 people, but then it's succeeding and it starts
growing. So it becomes 20 people or 30 people. You're like, Oh, what do I do now? My team that
was nice and small just got big. Well, the answer is you have to keep, it's like a mitosis process.
You keep dividing the team and you divide the missions and you divide actually the technology,
like the code behind it, so that you can continually dividing back into small teams
that tackle various parts of the business. But every team in that story is connected to a mission
and has a lot of drive to do that thing really well. And so, I talk in the book about how you
can scale something, whether it's a startup or whether it's an initiative inside of a bigger
company, and continually divide it to keep that entrepreneurial spirit, even as the company or
the initiative continues to grow. Jeff, do you think that's indicative of the way you talk a
little bit in the book about how you try to make the values very actionable? And Twilio has, if
you look at it, and I encourage anybody, if you're an investor or thinking about investing in Twilio,
definitely take a look at the site and the list of values that Twilio has. One of them is wear
the customer's shoes. You talk about this in the book. And it seems like what you're talking about
just there about dividing into small teams is sort of an, a way to actionably where the customer
shoes. Cause if you have a huge team, most of the people can't be near the customer,
but how do you make it where say like the accountants are near to the customer? Like
there's only so many people that can be near to the customer could, but can you talk a little
bit about this value and how you get everybody a little bit closer to, to the customer?
Well, you know, it's interesting when you think about it, companies, you know, in the early days
of a company, like I'll talk about the early days of Twilio. Yep. In any given day, like I might be
writing some code, talking to a customer who's like a sales prospect, supporting a customer
with customer support, and, you know, paying some bills, like you're doing everything. And as
companies grow, the tendency, of course, is for there to be silos, because people get more
functional, you hire experts to do each of those things, right. And there's a lot of great things
about hiring an amazing customer support team so that the developers who are building the product
don't have to answer every support ticket. Obviously, that is beneficial. But the problem
is, if you let it go too far, you end up putting these walls up that separate all the functions.
You're going to have a sales team who's doing sales, and their job would be to not have to
bring the developers into every conversation with a customer. You've got sales engineers to do that,
or the customer support team. Their job is to answer the support tickets as opposed to having
the engineers have to do it all. And if you do it perfectly, what you've done is with all good
intentions, you have accidentally siloed the people building your product from the very customers
they're building it for. And again, you know, it all came from good intentions, including product
managers. Many product managers see their job as protecting their team from the distraction of
customers. And I think the best product managers are those who see their job as facilitating
facilitating interactions between their team and their customers. And yeah, it's not every
interaction, but if you don't poke holes in those walled silos that arise in the company,
then yes, you will isolate your team from the very customers you're trying to serve.
You know, I love the story of one of the product leaders at Twilio, his name's Ben,
and he started his career, his first job out of college was he was a developer at Bloomberg
writing software for the terminals. And, you know, he got there bright eyed and bushy tailed,
and, you know, showed up and he said to his manager, you know, like, hey, so when do we get
to go to a trading floor to talk to, you know, traders who are using our software? And the
manager kind of laughed and said, oh, you know, that's a funny idea, right? We've never actually
done that. And Ben was a little dumbfounded. He's like, you mean we've never, you've never
met a customer that uses the software that we every day show up and deal with? He's like, well,
not really. And so Ben actually just found his own path. He went and found a friend of his who
was a trader. And he said, can I, you mind if I stop by? I just want to see. So Ben showed up at
the trading floor. And they had always assumed that their widget that they were building,
like they spent every day building this widget, they assumed it was the full, you know, 27-inch
screen was their beautiful widget. Well, it turns out that the trader had it in some tiny little,
you know, 16 by 16 box in the corner of their screen. And it wasn't even legible. You couldn't
read the fonts, like nothing. And it was completely different than how they imagined their software was
used. And it wasn't until they actually went and interacted with a customer that they actually
found out. And then that changed their roadmap entirely. Like, we got to make fonts that work
at small scale. We've got to change and all these things happen. So I share that example in the book
because it's a really good example of what happens when you actually don't, when those walls between
you and the customer are so tall that you actually have no idea how your customer is actually using
your product. And so as leaders, I think it's our job to intentionally poke holes in those walls
that separate our teams from the customers they're serving. Jeff Lawson's book is Ask Your Developer,
How to Harness the Power of Software Developers and Win in the 21st Century.
It's already an Amazon bestseller, so check it out when you can.
Up next, Emily Flippen and Jason Moser return with a couple of stocks on their radar.
Don't go anywhere. You're listening to Motley Fool Money.
As always, people on the program may have interest in the stocks they talk about,
The Motley Fool may have formal recommendations for or against. Don't buy or sell stocks based
solely on what you hear. Welcome back to Motley Fool Money. Chris Hill here once again with Jason
Moser and Emily Flippen. Let's dip into the Fool mailbag before we get to the stocks on our radar.
our email address is radio at fool.com. I know the Taco Bell lifestyle enthusiasts are already
typing out their emails, but we also take stock questions like this one from Kyle Neuberger,
who writes, love the show, keep it coming. This question may seem simple, but in your experience,
when should you sell a stock, if ever? A great question, Kyle. Thank you for that. And Jason,
and this is one we get often from people, because it's one of those things, particularly
in the wake of, where are we now, year 11, year 12 of, by and large, a bull market.
People who are sitting on some gains are trying to figure out whether or not they should sell
at least some of their stocks. Yeah. I mean, it's something that I think we all think about.
It may seem like a simple question, but really, I think it's far more nuanced.
When we look at insiders, for example, that own stakes in the companies that they lead,
we talk about those insider transactions, we kind of say, and Peter Lynch really popularizes this,
you've got one reason to buy, but you've got many, many reasons to sell.
And that really is the bottom line, there are many, many reasons to sell.
It does depend on the individual, where they are in their life.
I think just a general rule of thumb, though, if you're a younger investor with a lot of time in
front of you, you'd look at selling a stock, No. 1, have the reasons that you bought it changed?
Are the reasons you purchased that stock in the first place, have those reasons changed? If they
have, then you do a little bit more of an assessment there. Do you feel like it still
offers opportunity? If it doesn't, there could be some reasons to sell there, if the thesis is
broken and the reasons have changed. But clearly, there are going to be many, many more reasons
someone needs to consider it. It really depends on where you are in your life and what you need
to do with that money, what your investing goals really are. Emily, obviously, some people,
if they've been investing for a while, maybe they look at the stocks that aren't doing as well in
their portfolio and look to sell those off, sometimes for tax reasons. How do you think
about selling? Yes. Well, there are two biggest
mistakes that investors can make. One is not buying companies that end up being disruptors
and game changers that become the next Amazons and Netflix. The second one is selling those companies
too early. If you're an investor who's looking at their portfolio and feeling the need to sell
for issues of valuation, just remember that good companies that are disruptors are hard to value
for a reason, and they end up growing longer and faster than many people expect. So that alone,
in my opinion, isn't a good reason to sell. But what is a good reason to sell is when the thesis
for owning the company has changed. Maybe that means that it's been a bad performer, and you
think to yourself, this money could better be invested in a disruptor, in a company that I
have higher conviction. That's a perfectly fine reason. Or another perfectly fine reason is if
you find yourself staying up at night worrying about companies because they've become such a
large part of your portfolio. If you find yourself constantly afraid of the fact that you have maybe
20% of your portfolio in Shopify, just to name one, even though you believe in Shopify, I think
selling that to get it to the point where you're not losing sleep, when you're not feeling stressed
over your allocation, is also a perfectly fine reason. We've got just a couple of minutes left.
Let's get to the stocks on our radar. Jason, you're up first. Dan Boyd's going to hit you
with a question. What are you looking at this week? Yeah, I've been digging into a company
called Penumbra. Ticker is P-E-N, and it's a global healthcare company that designs,
develops, manufactures, and markets medical devices and technology focused on neurovascular
and cardiovascular applications. The numbers are pretty astounding, actually. On a global basis,
stroke is the second leading cause of death, the third leading cause of serious long-term
disability. And that really is the problem that Penumbra is trying to tackle. Founder-led
business, co-founders there still own a little bit of a stake in the company. I think it's
really need. But what really has my attention is this real immersive system that they developed.
It's an advanced rehabilitation technology that uses virtual reality for therapeutic activities.
So you talk about folks who have strokes and need rehabilitation while they're trying to tackle that
using immersive technology. And so it has definitely got my attention. The management
said it represents by far the largest total market opportunity that Penumbra has ever taken on. So
got my attention. Dan, question about Penumbra?
Yeah, sure. Jason, it looks like late last year, Penumbra had some recall issues. Is that anything
to worry about going forward? It is something always to keep an eye on with medical device
makers. Recalls are a part and parcel of the business. It does look like something that they
have accounted for, but it's always something to keep in mind. It's a risk that comes with
these types of companies for sure. Emily Flippen, what are you looking at?
If I was smart, I would've talked about BarkBox today with all the pet news,
but the company that's on my radar this week is actually Pinterest. With all the excitement that
Poshmark is getting in the news, it's reminding me about Pinterest, which is a social media meets
e-commerce business that I like a lot more than Poshmark. Pinterest has over 400 million monthly
active users, and it's just at the precipice of effectively monetizing that audience.
Dan? Not really a question, Chris,
more of a comment. Pinterest terrifies me because I know whenever my wife is on it,
it means that an impending large purchase is going to happen. Maybe that means it's a good business.
It does. Dan, I'm assuming you never make large purchases of any kind. What do you want to add
to your watch list this week? Listen, man, I've seen it happen so many times. I'm going with
Pinterest. I think they're onto something over there. All right, Jason Moser, Emily Flippen,
Thanks for being here. Thanks for having me.
That's going to do it for this week's show. The show is mixed by Dan Boyd,
our producer is Mac Greer. I'm Chris Hill. Thanks for listening. We'll see you next week.
