Motley Fool Money - Surprising Jobs Numbers and Shopify CEO Tobi Lutke

Episode Date: June 5, 2020

Investors react to surprising employment numbers. Zoom Video connects with its latest earnings and doubles revenue guidance. Slack sells off. And DocuSign delivers. Motley Fool analysts Ron Gross and Jason Moser discuss those stories and weigh in on the latest from Dick’s Sporting Goods, eBay, and Levi Strauss. And Ron and Jason share two stocks on their radar: Target and FLIR Systems. Plus, Motley Fool CEO Tom Gardner talks with Shopify CEO Tobi Lutke about the business of Shopify, the value of diversity, and the future of work.   Learn more about your ad choices. Visit megaphone.fm/adchoices

Hi everyone, I'm Charlie Cox. Join us on Disney Plus as we talk with the cast and crew of Marvel Television's Daredevil Born Again. What haven't you gotten to do as Daredevil? Being the Avengers. Charlie and Vincent came to play. I get emotional when I think about it. One of the great finale of any episode we've ever done. We are going to play Truth or Daredevil.

What? Oh boy. Fantastic. You guys go hard. Daredevil Born Again official podcast Tuesdays and stream Season 2 of Marvel Television's Daredevil Born Again on Disney Plus. Everybody needs money. That's why they call it money. From Fool Global Headquarters, this is Motley Fool Money. It's the Motley Full Money Radio Show. I'm Chris Hill, joining me this week, Jason Moser and Ron Gross.

Good to see you, gentlemen. Hey, hey, you doing, Chris. We've got the latest headlines from Wall Street. Shopify CEO, Toby Lukie is our guest. And as always, we've got some stocks on our radar. But we begin with the big macro. The jobs report for May showed a surprise. increase of 2.5 million jobs, this brings the unemployment rate down to 13.3% run. We take the long view as investors. Unemployment is still nearly four times higher than it was a year ago, but this was still good to see and evidence or at least indications that PPP worked.

PPP worked. The recovery has begun. Let's hope we continue on that road and don't fall back a bit. But this is the biggest one-month gain in history, perhaps not surprising because we started from such a low base. So obviously, once things start to open up, things kind of get back pretty rapidly. Love to see where the jobs were created. Leisure and hospitality made up almost half of the gain, 1.2 million jobs in that sector. Bars and restaurants, again, these gig workers, as we call them, 1.4 million jobs in that sector. was big. Labor participation rate ticked up a bit. I think it's nice to see that. Sometimes

we talk about the U-6 unemployment number, which is a more all-encompassing unemployment number that the government puts out. That actually fell as well, but still at 21.2 percent, because it includes discouraged workers that have kind of stopped working. It includes part-time workers that would like to be full-time. So that's over 21 percent still, but again, it was down. And this is all within the backdrop of a stock market that has been anticipating this recovery. We're down only about one and a half percent on the S&P 500 for the year. I'll remind listeners that we were up 30 percent in 2019. So we're still unbelievably strong from a two-year perspective.

The NASDAQ is actually up 9 percent this year. Jason, what stood out to you? Yeah, I mean, I guess the timing does seem maybe a little bit early. It was a little bit of a surprising report, I guess, but this generally was or is the idea, right? I mean, this was a self-implemented shutdown and something that was born of, it was something that, I mean, it wasn't born of an economy in trouble, right? It was born of sort of an external event here in the pandemic. I mean, it does feel early.

I mean, it feels like maybe the conditions on the ground convey a bit of a different sentiment. I mean, I think regardless the numbers, the big question for me, I wonder if we're not headed towards a new normal, so to speak, where unemployment really does kind of hover in that 9, 10% range for some time. Because you do have to wonder with the jobs that do come back, you know, what are those wages look like? Because, I mean, I think while jobs are one part of the equation, certainly wages are another part. And I mean, I think it's reasonable to assume, too, that the cost of doing business for a lot of these companies, particularly retail operations, restaurants, the cost of doing business is going to go up. And if that cost of business goes up, along with

the fact that their capacity for business comes down just based on limiting the traffic that can come into stores at any given point in time, then you start having to kind of wonder beyond just the jobs numbers. How do these jobs really feel? What are those wages look like? And then that trickles into economic activity. And we know that really, I mean, our economy is two-thirds based on the American consumer. So I mean, it's certainly good news. I don't want to be little it, but we have certainly a long way to go, too. A long way to go, and I hope I'm wrong, but I feel that the stock market is a bit ahead of itself. At the end of 2019, with historic low unemployment and really strong earnings, we were at 23 times earnings, and that was frothy then.

Now, earnings are not going to be near where they were for quite some time. It's going to take a while to get back. Obviously, unemployment is still significantly higher. So we've got to be well north of 23 times here, whatever the earnings will shake out, to be and nobody's giving guidance, so nobody really knows. But the market's got to be frothy here. I don't know if that means just a kind of a flat market going forward or another correction coming. I got to think when a vaccine actually comes, the market's going to pop regardless, but it does feel a little bit stretched to me right here.

Let's get to some company news. Shares of Zoom video communications hitting a new all-time high this week. First quarter results were really good, Jason, but they doubled their revenue. guidance for the full fiscal year. Yeah, that wasn't, that was an attention getter. That was the first thing that stood out to me, honestly, when I read through that release. And I mean, it really does go to show, I think, how large the market opportunity is for Zoom. And I mean, it's not just a Zoom world, right? But they definitely are capitalizing on this situation. I mean, they did note that the pandemic has ultimately added a new variable to the mix, where historical knowledge may no longer apply. So I will say, let's take that full year guidance

at least with a grain of salt, because one thing they did note was a mix in the shift of their customer cohorts where customers with 10 or fewer employees represented 30% of revenue in the first quarter, and that was up from 20% a quarter ago. And that matters because those are really monthly customers. They're not customers locking in for longer contracts. They've higher churn rates. And so we could see this play out over the course of the year. That's why I was a little bit surprised to see them go so big in the first quarter of the year, right? I think I'd have probably played my cards a little bit closer to the vest, but the numbers don't lie, right? I mean, they had 769 customers contributing more than $100,000 in trailing 12-month revenue. That was

up 90%. They have approximately 265,400 customers with more than 10 employees. That was up 354%. They even added one new banking customer there that deployed around 175,000. new Zoom enterprise licenses in the quarter. So the bottom line is people are using Zoom. I mean, that's no surprise. And I know a lot of investors are probably asking the question, okay, we know what they can do now. What's next? Really, it does sound like management is focused on this one thing. They're really focused on making sure they nail this experience. Clearly, there were some security issues. They're wrapping that up as well, trying to focus a little bit on the security. But I think for the foreseeable future, they're going to be working on making this video conferencing

platform as robust, as secure, as lag-free as possible. Down the line, we can start talking about optionality and what they do with it from there. But I mean, clearly a business that's capitalizing on a big opportunity. Well, and they did talk a little bit about how they had R&D plans. And once they ran into those security issues, they basically took all of that money and said, we're not spending a dime on R&D, new features, any of that stuff. We're going to focus all this on security for the next three months because we have to nail this. Yeah, I mean, I think that's exactly the right move, too, because, I mean, they've already knocked one of the big barriers out of the way in gaining this market share.

And they're doing that in the face, honestly, of one of the behemists out there in Microsoft and its new teams offering. I mean, don't dismiss that. That is real and that is a competitive threat. People are using teams. But again, it's a big market opportunity. It's not a winner-take-all game. So I think, you know, they've really built that house, so to speak.

and now to use an underarmorism, it's time to protect that house. And they can protect that house by really making the investments in the security, in the experience, and keeping the customers that they have. Because once you keep those folks in, I do think there's a little bit of a switching cost that builds over time. In the simplicity of the platform, it's ease of use. It's just really, it's easy to use. And I think as time goes on, that becomes a bit of a switching cost

that will keep folks in that ecosystem, so to speak. Well, for the sake of shareholders, I hope they protect their house. better than Under Armour has protected. It tells. Shares are Slack down 15% on Friday. Slack's first quarter revenue came in higher than expected. Ron, their loss was smaller than expected. Why the drop? Yeah, in a vacuum, this was an absolutely fine quarter. And I will remind listeners that even with this big drop, the stock is up 40% here to date. So maybe ripe for a little bit of pullback. And let's take the quarter first. And then we'll discuss why the stock perhaps is trading off. Again, really strong. Revenue up 50 percent. Billings up 38 percent.

Twelve thousand net new paid customers. Now, they have over 122,000. 132 percent net dollar retention rate. So not only are people renewing, but they're renewing at higher dollar, at higher prices. And so you see over 100 percent dollar retention rate. Great thing to see. Margins widened. Now, still not profitable, but getting closer. operating lost $16 million. Not too bad. They actually were operating cash flow positive at around $9 million, so not burning cash on an operating basis. Now, the stock is selling off because management withdrew its annual billings forecast, and that's a number of people really focus on. Earlier projections had them as high as perhaps a billion dollars, and now

they're withdrawing that forecast. CEO Stuart Butterfield said, the second half of the year is just too complex. We've got a generational shift in how people work. It's hard to see too far out. He cited that there are tailwinds. He said there are some headwinds. It's a funny thing to say in one sentence. So there's pros and cons. There's a lot of stuff happening. Revenue guidance was also light. Investors didn't like to see that. I think, to Jason's point, this is clearly an admission that Microsoft Teams is a formidable competitor, and it's going to kind of remain to be seen how this shakes out. Slack did just a announce an interesting and probably fruitful partnership with Amazon, where they will make

slack available to all their employees. That's a pretty big deal as well. So, listen, the stock got ahead of itself, still up 40 percent year to date, and we'll see how the rest of the year plays out from a competitive standpoint. First quarter profits and revenue came in higher than expected for DocuSign and shares had a new all-time high this week. Jason, DocuSign is a $25 billion company. It still feels like they have a lot of room to run. Yeah, I mean, we say they're in the business of e-signatures, but really, it seems like they're in the business of just smashing their own expectations because they just do it quarter in

and quarter out. Encouraging words from the CEO, Dan Springer, on the call. He said, it's clear the ways of doing business or changing. Remote work is here to stay. Core business processes will only become more digital and agreements will need to be completed from anywhere at any time on almost any device. And DocuSign's numbers certainly reflect that trend. Billings of 342 million grew 59% revenue, close to 300 million was up 39%. Again, they smashed their expectations there. It's a 95% subscription revenue business, which we just love to see. Total customers up 30% commercial customers up 49%.

We're starting to see some leverage flow through the business model as well as they get that customer base, as they keep that customer base growing. And so I think that really the future is pretty plain to see for this company. The trend is there. And again, you talk about business. This is capitalizing on big opportunities. DocuSign is another one. And I tell you, as a shareholder myself, Chris, I'm extremely happy I'm own on this one. Don't take this personally, but one clothing retailer says you may have put on a few pounds.

Details after the break. So stay right here. You're listening to Motley Fool Money. Welcome back to Motley Full Money. Chris Hill here with Jason Moser and Ron Gross. Shares of Dick's sporting goods up a bit this week, despite the the fact, first quarter results were about as bad as you would expect, given all of the store closures, Ron. But they're opening those back up. And in the meantime, e-commerce was pretty strong. Yeah, you nailed it. I mean, you can't expect much when all your stores are closed. Obviously, sales were down 30 percent for the quarter and same store sales tracking the same, 29.5

percent. They had been tracking at a positive 7.9 percent before the pandemic hit, which is a pretty strong numbers. So if that's any indication of how things one day may be again, that's a good number to look at. The store closures began on March 18th. As you noted, e-commerce, including curbside pickup, very strong, up 110%. You've got to see that, obviously, when that's your only avenue to get to the customer. And Dix definitely performed there. The stores are beginning to reopen, 80% open as of May 30th. Same start sales for the first week of the second quarter down only percent, still down, but making their way back. Balance sheet is solid, $1.5 billion in cash. They're not in any trouble there. Suspended share repurchases and dividends for the time being.

It obviously didn't provide any guidance. Shares of eBay getting a boost this week after the company raised guidance for its second quarter. Jason, I feel like eBay gets made fun of now and then, and sometimes it is warranted, because sometimes they do things that don't appear to make sense. But the stock hit an all-time high this week. Yeah, I mean, they probably get made fun of more than just occasionally. I mean, they do seem to step in it of themselves often enough, though, to warrant that. I think, you know, this kind of falls into that statement we heard from Dan Springer with DocuSign earlier just in regard to the digital economy.

And I think that what this pandemic did, you know, Amazon did a phenomenal job early on staking their claim in the e-commerce market. But it could be argued here that the recent demand is certainly marginalized their service a little bit. They're not the only game in town anymore. And we're seeing other e-commerce companies step up to the plate here and try new things. And so I think with eBay, some marketing investments are definitely paying off there. Can we make the leap to where this is maybe an eBay worthy of our investment dollars? I don't know that I would necessarily go that far yet.

But, I mean, this is encouraging news. And I think what we'll want to keep an eye on really for them, it's the gross merchandise volume number. That's going to give us an idea of how much money is flowing through that network. It's been on the decline recently. They haven't really been growing, but maybe this is a turning point for better days ahead. Retailers are starting to open up across America. Levi Strauss, the iconic Blue Jeans Company, has opened more than a third of its locations. And they're noticing a new trend. Everybody has a new size. That's an actual quote from Mark Rosen, the president of Levi's America's division. What do we think? The combination of everyone being locked in their

house with snacks and doing a lot more baking is contributing to wake. Ron, he's not saying everyone's coming in for a smaller size. Yeah, no, I think that's a fair comment. I, for one, I'm exercising more, but I'm clearly eating carbohydrates and bread products and frozen pizza, as I've mentioned, several times on this show, more than typical. So, gosh, I'm not getting into a store anytime soon. I don't even want to know. Although in a weird way, Jason, I mean, If you're Levi's, that's kind of what you want, right? You want people changing sizes so they buy more of your jeans. Hey, it's repeat visits, right? I mean, they probably need to send PepsiCo a thank you letter after making Cheetos available to the masses at free shipping, right? I mean,

that Snacks.com is working out pretty well for them. Let's get to the stocks on our radar. Our man, Dan Boyd is going to hit you with a question. Ron, you're up first. What are you looking at this week? I'm going to go back to Target TGT. Retail shakeout is unfortunately coming. There will be less retailers. Folks like Target, Walmart, Amazon are positioned to survive, not only survive, but thrive, I think. They've got everything you need, apparel groceries, all the household items and electronics you need. Their investment in e-commerce and same day pickup has really paid off, up huge during the pandemic. They've increased their dividend for 48 consecutive years, over 2 percent yield at this point. They're still off from their highs, so it's a fine

entry point trading around 20 times versus Walmart 25 times. I think it's a great stock to own. Dan, question about Target. Is there really only one thing I ever buy from Target and it's under shirts? So Ron, what was the last thing you bought from Target? Definitely protein bars. They've got a nice wide selection of protein bars. I encourage you to check it out. Okay. They also have some good frozen pizza. Okay. Jason Mose, What are you looking at? Yeah, I've been digging more into Fleer systems. Lately, Tigger is F-L-I-R.

Fleer builds the cameras, sensors, and additional technology to help us see infrared energy or heat, as we also know it. The name actually comes from forward-looking infrared, but they have all sorts of different applications for this technology from defense to consumer. Their sensors used in immersive technology applications like Microsoft's HoloLens 2. When you hear about places installing cameras and sensors to detect elevated body temps in this pandemic time. I mean, that's oftentimes Fleer technology being implemented right there. And they're even being used in the development of self-driving cars where LIDAR,

measuring distance with laser capabilities, can fall a little bit short. So a lot of different ways this technology can be used. And Fleer is the company that really leads the way in this technology. Dan, question about Fleer? Jason, do you remember the 1990 film Predator with Arnold Schwarzenegger and Carl Weathers? Do I? Is that what we're talking about, that kind of infrared vision technology? I think that's a great, that's a great way to look at it. I mean, yeah, when you're looking at something through your phone or whatever, you're looking through a heat sensor like that,

you're going to see different colors that tell you how much heat that object is emitting. That's exactly it. Dan, what do you want to add to your watch list? Well, I am firmly anti-Preditor in this case, so I'm going to go with Target actually. Sweet, nice. All right, Ron Gross, Jason Moses. Thanks for being here, guys. Thank you, Chris.

Up next, the conversation with Shopify CEO, Toby Ludke. Stay right here. This is Motley Fool Money. Welcome back to Motley Fool Money. I'm Chris Hill. Earlier this week, we held our annual Fool Fest Investing Conference for Motley Fool members. One of the highlights was a conversation between Motley Fool CEO Tom Gardner and Toby Ludkig, the CEO of Shopify.

The stock has risen 350% over the past two years, but the conversation focused more on how Shopify's business is changing during the pandemic. Tom Gardner kicked things off by getting Toby Lukie's thoughts on recent events. Here in the in the US, the death of George Floyd, a 46-year-old, is another in a list of crimes against African Americans. And we now have police officers, in some cases, marching in solidarity and kneeling as well. And what do you think business needs to do to play a role in social issues like equality and racial justice and peace. And I'm just out here on your Twitter account referring to some of the comments that you're making about the commitment that you see Shopify to being able to play, for example,

in the lives of black entrepreneurs. And we stand with the black community who are our teachers now. So what role do you think a company like Shopify and other companies need to play in issues like this. Yeah, to me, companies are just another form of a community. And like all of us end up being impoverished if any communities are suffering. And my belief is that the most important thing you can do is really understand it. I have a very firm belief that if you would just all understand each other stories better. There would be just a lot, like this would be a very, very different planet. So I think it's incredibly important for companies to give space to the people who have a vision,

who have their insight and who have their experience to become the teachers and assume a student role. And then there's concrete things that can be done to be a support of as possible. All of us spent a lot of our time in working for the companies. We are working for, like, we are on independent journeys doing difficult things, often surrounded by good friends. And it's amazing the power that comes from that. I think every good company ends up being able to change the world in some small way, usually just through the availability of some product, but that usually derives from some kind of insight or mission. So those are exactly the groups of people that can enact change.

And so it's in times like this specifically, when there's, everyone's pointing at here's a direction in which when we make these changes and we go into this direction, we'll all end up in a better common shared place and experience. Companies need to support that because they are adapted to changing. I want to do another screen share here, and this time just hear the role that Chavon Haskell McIntosh plays at your company, leading diversity and belonging, and what that means to you all internally at your culture and across your stakeholders.

Yeah, Chavon, I mean, when you think of being on a journey, doing difficult things around a boyfriend, Chavon comes to mind immediately. It's, I sometimes talk about this, about the role of, the country you grow up in. I do think companies are much more like infants, especially when they are created and then they go for different stages of their lifespan.

Shopify certainly went through its formative years immersed in Canadian values and cultures, which is a place is extreme, like a lot of value deriving power from multiculturalism and from diversity as a strength. And like this is just, this is kind of a, we've had, I think, an unfair advantage in that our environment imbued this in us. And it didn't end up being something we had to become sort of like understand later. This has been a big part of, I think, the success of Shopify.

And so we always had a very, very strong sense of people joined us from all over the world to begin with. and helping them feel like they belong to the company was always an really, really extremely important thing to us. And amazing people like Chabar and, you know, David and Coma before that and so on, have been the keys to making this a welcome place. And now can tell us, like, here in these specific times, here's what we can now do to just make the most out of a, pedestals we have, of our, you know, sorry, of our beverted mental uses.

Use our abilities to broadcast. Use our ability to address the community you have. Social media internally. Let's have, let's have the hard conversations that are hopefully and that will help us change for better. I want to now talk about COVID-19 and from a cultural statement. standpoint first, you all acted swiftly to send your employees home. You gave them a $1,000 stipend to upgrade their home office.

And you've said you believe office centricity is over and that the majority of your employees will work from home in the future and that offices were merely being on ramp to remote work. And digital by default, digital by design, how specific do you think this view is to Shopify? And how much do you think it reflects, well, your vision and what you think is going to happen for office jobs in any category. Yeah, it's hard for me to spend talk in generalities, because my understanding of other companies is just kind of not that good.

I've really only booked for Shopify my entire life. So what I can say with great authority is that it's a valid move for Shopify. And maybe just sitting out in one moment, I do think there's three ways to organize yourself as a company. There is get everyone in the same place, which is probably the best way to do it. There's unbelievable advantages of proximity. There's an incredible amount of systems you will not have to build just because the proximity alone is a policy in a system that replaces a lot of complexity.

Then there is companies where part of people are in location and part of people are another. location or part of the people that are remote. Both of the hybrid companies. And then lastly, there's a company where everyone shares a similar experience in a Zoom call, for instance, like we are just in, and everyone is in their own square. There's no two people in the same tile. And people work together mostly through asynchronous means.

Like if you're a developer, you work through GitHub issues and pull requests. If you're a designer, you work on maybe some shared tool like Figma and then you're in Slack and so on. So a lot of the hallway conversations are replaced with observable written or recordable video things, which can get you sort of back to some percentage of where things are like when you're all in the same office. I think the hybrid model is averse. And I think this is where my conviction about digital by default comes from.

Hybrid is at best you reasonably involve other people who are remote. Usually there's a lot of meetings that no one thinks about it, but the people who are remote are not being invited to because someone just turned around and talked to someone else in a pot, right? So it becomes a really, really challenging environment. So our decision was we knew that there was no way to go back to all being in one location. So the choice really was between hybrid and remote by default. And so we chose remote by default.

All the important work happens through the substrate of tools to work remotely together, even at a world-class level, has gotten just good enough to pull it off. This is the worst version of working from home that will ever experience, like especially for parents with young children. This is very, very, very difficult time. And we will get better tools. We'll get better social constructs. We will figure out how to make this all work better.

So we decided like this is time that the office space that we have should really be in support of this form of function rather than becoming the centricity where everyone goes back and just falls on previous patterns. Coming up, more with Shopify CEO Toby Lukie. This is Motley Full Money. Welcome back to Motley Full Money. I'm Chris Hill. Let's get back to Tom Gardner's conversation with Shopify CEO, Toby Ludke.

Just for our members that actually and so many of them are shareholders of Shopify and are very thankful for that. But just for anyone who isn't, can you let us know what Shopify is now and particularly maybe what's different about it now than it was a year ago or two years ago? Yeah, so basically Shopify tries to be the best possible piece of software that you could add to your business if you are retail business. Trying to solve ideally every problem that you might encounter along the way that can be solved in digital means in such a way that you can focus completely on your relationship with your customers and your products and be successful this way. The most known for the online store, which is, of course, a part of. of what you get from Shopify and by far the most popular sales channel. But increasingly, people use us for their point of sale, for a point of sale software to sell through social channels like Instagram, Facebook, Google Shopping, and in any other way.

We've committed ourselves to helping the logistics as well for a bit more than 100 customers. We are doing the fulfillment now. This is something we are building out. It's going to take us a while. but it's a stated goal. And like there's a lot of other things that we're doing as well. They have the payments. We can help with capital.

We will in the future provide you with a charge card, which you can use to run your business. And so on, so on. Trying to make it so that the process of starting a new business specifically or building up a small business in this sort of digital, first of a world is more generally approachable and more evenly distributed as a capability. And over the last just eight or ten weeks, a lot of new customers, new merchants coming online at a dramatic pace. Also, a lot of struggles and challenges by existing merchants to

make their way through. Let's start with that second group first. How are you helping merchants that are struggling? That's really one of, or obviously, the core stakeholder for you is 100% support for your merchants. So how are you helping them out in times like this? Yeah. So we set ourselves, like on day one of this pandemic, we said what we have here with Shopify is valuable. It's going to be needed during times of crisis. And we want more merchants and small businesses to survive this crisis because we exist and otherwise what. So we have been extremely mission aligned and focused to get to take all the bits and pieces of our roadmap that we were hoping to launch in the next for the next years and and pull them

forward in time if they were helpful right now and and also stopping to work on some things that that wouldn't be immediately helpful. So so what what we've done is for instance we've We've significantly improved the process of curbside pickup, which is something that, of course, wasn't a big factor in a world of retail before. In our analysis, ecomus orders for products that happen to reside within 25 kilometers of where you want them delivered to. They're very, very small part of our platform before. But with the raise of COVID and shelter in place and these things, this became a very very

very large part. So this is really what we've seen, sort of a rapid acceleration of a lot of local businesses is one of the main effects. Right at the beginning of a crisis, retail fare sets really fell of a cliff. We saw 70% contraction in in-person purchases. Over the course of the next then six, seven, eight weeks, we saw a lot of this replaced to the tune of 94 percent of those sales ended up being replaced through digital channels. And that's good news in general for these local business, because a lot of a spending power went locally. In fact, we have heard, and this is clearly anecdotal and not a rule, but we did hear about some

of those businesses actually doing better than before. In fact, we talked to some business which end up having currently more staff. than they had at any other time in their history, which is remarkable, but of course, there's plenty of counter stories to this. But it goes to show that entrepreneurs are adaptable. The people who are running the local businesses are the most adaptable group of people. And times of crisis really is the times when adaptability becomes the premium skill, And we hope we were able to help as many of them as we could. I mean, we did a lot of, it's a long list of things that we ended up doing because there's so many sub-industries.

But even just keeping credit available to businesses end up being a huge, huge factor. Can you give an example of a new Shopify Plus customer that came online very rapidly and what that process was like? Yeah, so one thing on a plus side we've seen is, and we've pointed to Heinz catch up before, specifically the UK side of it, which, you know, that's a 151-year-old company, which had no, I don't think had in their particular investment plan for 2020 to go direct to consumer. But one thing we've been seeing, even in the largest businesses, is that, and I think everyone sort of intuitively understands this, There have been elements of all, in every large company, in every large organization in the world,

there are certain people have argued for much more rapid adoption of Internet, commerce, and, you know, digital things. And the problem with these arguments was always that these would involve significant amount of change, which is difficult. And also because it was hard for them to argue that things were. would be massively better afterwards, because everything else was already built. So there was, Heinz ketchup kind of worked.

But then as the crisis happened, I think what everyone's sort of experience was saying, oh, if you would have just listened to those people, to Marla who was arguing for going direct, we would be in so much better shape. And then people go back to Marla and say, well, you know, those ideas you've had, like how long would this take in the most accelerated scenario?

And so what we've seen is that the most entrepreneurial elements of even the most traditional companies just got fully enabled. Everyone out of the way, let's fall in behind Marla, let's get this done. And in a way, like Shopify, it's like we trained for this day, right? Like we've built software that entrepreneurs can use to build an entire business during the lunch break. Right. Those are environments in which, like, for the world of enterprise software, those are not the kind of requirements placed upon software in terms of how quickly you can get off the ground.

Like, in fact, usually that's a six-month implementation process, which doesn't matter because your sales process is also six-month. And so it's sort of all around to kind of the same thing, right? So, but Shopify has been fortunate fires of lunch. break entrepreneurship. And so once you enable people, they can actually bring Heinz ketchup online seven days from first initial contact, selling direct, doing well. And that story is, of course, then told throughout all the consumer package good companies and is activating more and more people. And again, the people who've been fighting for digitalization and modernization being

enabled now. And I think it's an incredible change agent, like from a pure digital transformation perspective, I think COVID has already done more than the entirety of all CIOs that have been appointed to their jobs in the last decade. So it's an interesting time from that perspective. That's going to do it for this week's Motley Full Money. Our engineer is Dan Boyd. Our producer is Mac Greer. I'm Chris Hill. Thanks for listening. We'll see you next week.