My First Million - “$100M dollar brands are being built for boring products” - Harley Finkelstein of Shopify

Episode Date: June 12, 2025

Episode 715: Sam Parr ( https://x.com/theSamParr ) and Shaan Puri ( https://x.com/ShaanVP ) talk to Harley Finkelstein ( https://x.com/harleyf ) about boring products that could be worth $100M.  —... Show Notes: (0:00) Disrupting boring products (15:05) Swiss Army knife founders (21:42) "People only remember your weird" (31:45) Considering an exit (39:32) Becoming a better storyteller (46:17) Shopify's leaked memo about AI (51:26) Biohacking Longevity — Links: • Shopify - https://shopify.com/  • Touchland - https://touchland.com/  • Firebelly Tea - https://firebellytea.com/  • Ember Mug - https://ember.com/  • David’s Tea - https://davidstea.com/  • AG1 - https://drinkag1.com/  • Method - https://www.methodhome.com/  • Olly - https://www.olly.com/  • Welly - https://www.getwelly.com/  • Ritual - https://ritual.com/  • Seed - https://seed.com/  • Prose - https://prose.com/  • Prenuvo - https://www.prenuvo.com/  • CLEERLY - https://cleerlyhealth.com/  • 29029 - https://29029everesting.com/  — Check Out Shaan's Stuff: • Shaan's weekly email - https://www.shaanpuri.com  • Visit https://www.somewhere.com/mfm to hire worldwide talent like Shaan and get $500 off for being an MFM listener. Hire developers, assistants, marketing pros, sales teams and more for 80% less than US equivalents. • Mercury - Need a bank for your company? Go check out Mercury (mercury.com). Shaan uses it for all of his companies! Mercury is a financial technology company, not an FDIC-insured bank. Banking services provided by Choice Financial Group, Column, N.A., and Evolve Bank & Trust, Members FDIC — Check Out Sam's Stuff: • Hampton - https://www.joinhampton.com/ • Ideation Bootcamp - https://www.ideationbootcamp.co/ • Copy That - https://copythat.com • Hampton Wealth Survey - https://joinhampton.com/wealth • Sam’s List - http://samslist.co/ My First Million is a HubSpot Original Podcast // Brought to you by HubSpot Media // Production by Arie Desormeaux // Editing by Ezra Bakker Trupiano

Transcript
Discussion (0)
Starting point is 00:00:00 This is serious podcasting over here. Sean, the last time I did this, actually, I literally pulled up the date of it. It was in 2020. I think you were in like a wife beater. And then you went to the bathroom and I heard you flush the toilet. I'm serious, dude. That's how far we've come here. Hey, we haven't come that far.
Starting point is 00:00:19 These things that still might happen today. I feel like I can rule the world. I know I could be what I want to. I put my all in it like no days on. I have a shopify crazy business story for you guys. Go to your internet browser real quick and go to touchland.com. Harley, you might know touchland. Oh, yeah, of course.
Starting point is 00:00:41 In fact, I've given out them as like at events. But their headline doesn't make sense. It's sensory essentials that bring delight to everyday moments of care. Is that? It's hand sanitizer. It's hand sanitizer. Yeah, it's hand sanitizer. So check this out.
Starting point is 00:00:57 This story is pretty crazy. This person starts out. she's distributing like hand sanitizer in Africa where, you know, like sanitation is super important. People get really sick because, you know, they don't have clean water to be doing blah, blah, blah. And she gets this idea. Like, what if I made hand sanitizer sexy? Because at the time, Purell was all like Purell. Exactly.
Starting point is 00:01:20 And if you think about Purell, Sam, what does it smell like? Alcohol. It's like something you get at the hospital or a teacher from a teacher. Exactly. Horrible smell. Smells like tequila. the form factor is not like nothing you nothing to brag about nothing to show off it was a very pure utility product and what she did was she just reimagined it basically as a luxury product
Starting point is 00:01:41 so she took hand sanitizer she was like I'm going to make it smell good I'm going to make it look good I don't know if you've seen the like the cases of it's basically like clear it's beautiful it's like this like sort of like almost johnny I've designed like case exactly exactly if Apple decided to like go to the hand sanitize market and she also did collaboration right? Like Hello Kitty, Disney. I mean, this is like a whole different level of a vision around hand sanitizer. So she comes up with this idea. She goes on Kickstarter and she raises like $67,000.
Starting point is 00:02:13 She's like, okay, great, $67,000. I can do a first run. First year, I think she does like a million dollars in sales. COVID happens. And obviously people care about hand sanitizer way more during COVID. Business just explodes. Recently, this is now 2025. it was just acquired for $880 million, this hand sanitizer company.
Starting point is 00:02:35 And I love this story. It says it was going to do, this year is going to do $130 million in revenue and $55 million in EBITA. Wow. Exactly. And they're on Shopify. There you go. There's your plug. Well, thank you.
Starting point is 00:02:48 Thank you for plugging Shopify. But dude, isn't this a crazy story? And how cool is this? Basically, this concept of like, how do you take an ugly thing or like just a commodity, utility, utilitarian product, but then apply like high fashion to it, apply luxury to it and create your own category. You know, it sells for more. It's the only hand sanitizer people gift to each other. Like you were saying you gift it. My wife saw it. And she's like, oh, I just got that as a gift for like our kid's teacher on their last day of school. You would never like gift Puell to
Starting point is 00:03:18 somebody unless you're trying to tell them something. I have a, you know, one of the cool, so we have a few million stores on Shopify. We're about 12% of all like US e-commerce right now. One of the things that I'm seeing a lot of right now are these, what I think would be considered to be fairly, you know, this is going to have a pejority, but it's not like boring products becoming very sexy. And then, I don't know if you guys saw this,
Starting point is 00:03:37 but like literally a week ago, Dyson came out with this thing called the pencil vac. Have you got seen this? Yeah. Anyways, like, so, like, Dyson, like the guy, the man, the founder, he actually did it like this press conference. It's on YouTube now.
Starting point is 00:03:49 I just checked. He's amazing. He's totally amazing. Isn't it like a seven-minute demo? And he just came and dropped the bike on, like, I think it's even laughing. It's like five minutes, but yeah, exactly.
Starting point is 00:03:58 But there's like millions of views on this demo for a fucking vacuum cleaner. And actually what I thought about, like, one, he's been, Dyson's not a new company. They've been around for a very long time. But like this idea that he took something fairly boring, made it way better. And now he's able to actually leverage modern media like YouTube to actually tell a story. I bet a bunch of people like are actually going to buy their first Dyson product because of this video. Have you guys ever read about him?
Starting point is 00:04:23 Sean, have you read about James Dyson? Dude, you and David Sanner won't stop. talking about James Dyson. Dude, like, I started reading his book. He's just, like, the man. But he's basically, it sounds ridiculous. He's Steve Jobs of vacuum. Steve Jobs before Steve Jobs.
Starting point is 00:04:35 But he was like, he's like this type of person where he's like, the inside wiring needs to be beautiful. He's like, that type of guy. But he took, I'm really interested in this idea of people who take non-serious things, very serious. So vacuum, hand dryers, whatever. And I think it's so freaking cool. And he is like that type of guy where he was like building the first prototype for like
Starting point is 00:04:55 two or three years to the point where he was. I think he went bankrupt, but he still kind of kept at it. Amazing. But you can sort of look across a bunch of different, like I'm having my coffee now, like my Ember mug, right? Like this idea of adding a small heater to a mug, I think, is like, seems kind of boring. Ember is a great Shopify store, so I've been following them since pretty much day one.
Starting point is 00:05:15 I mean, that's a huge company now, both in Holesa but also direct to the consumer. That's one of those ideas that I thought that was silly. Just go ahead and log in and just start reading out all the numbers for these brands. I'm not going to do anything like that. But what I will say, you know, actually, let me. Let me show you. I'm going to give me one second. You guys know my best friend, David Siegel. I think you've had him on the show.
Starting point is 00:05:30 Yeah. Standard of David's tea. He's made, you know, took his company public. He's awesome. Many hundred millions of dollars. Him and I have this like,
Starting point is 00:05:36 uh, tea business on the side. We started during the pandemic called Firebelly tea. Anyways, like we tinker like you guys do on weekends. We have this idea. It's literally, I'm showing you a prototype right here.
Starting point is 00:05:45 You can kind of see it. It is literally like our way. We think that Dura Flame needs to be disrupted. That's a great idea. So like we've literally created a company. Exactly. You talked about this. So we had this idea in 2020.
Starting point is 00:05:57 And actually, so now David and I have, we have a working prototype. It's actually, you can read it. It's literally made from Canadian softwood. It's 100% kill and dry. It's a great idea. We have branding. It's called Flint, which we think is a cool name for it. But you look across all these different categories of things that most of us as consumers take for granted.
Starting point is 00:06:14 And there's always this like 10x version of it. Like my wife's really into, she could hate me saying this. She's really into karaoke. Have you ever gone and tried to buy a karaoke machine? There are companies that rent them to you because they're, so big and clunky. Like someone should go and like disrupt the karaoke machine business. Like that to me is it's such a brilliant idea or you know tools like you move into a new house and you kind of need like, you know, random tools. Most of these tool companies you buy like at, you know, Home Depot,
Starting point is 00:06:41 they're clunky don't look good. There's actually a couple like beautifully designed almost, almost like the touchland version of tools selling on Shopify. People misunderstand Tam to their detriment, Total addressable market. Everyone kind of looks at Tam as being this thing, which is like, what is the, like, there's a pie and I'm going to take a bigger piece of the pie. It's a static number. Yeah, it's very much like zero sum. And funny enough, you know, Sequoia has said this publicly, so I think I could say it now.
Starting point is 00:07:08 But like the reason Sequoia did invest in Shopify 15, 16 years ago was they looked at the tam of retail SMBs on the planet and they effectively forecasted if Shopify would have a meaningful percentage of that market, how big of a company we could be. What they missed was that we're actually growing the pie itself, right? This like this positive sum that someone who's starting, you know, I don't know the person behind Touchland, Sean, but, but presumably like this person didn't necessarily like what she wasn't in or he wasn't in this industry previously. Maybe it wasn't even an entrepreneur previously. But is that the story you told yourself when you were doing it? Because when you're doing it, I mean, you guys, no, of course, you can't. That's the, you almost cannot do it.
Starting point is 00:07:47 You actually have to almost imagine like, you know, let's just use Flynn. for a second. By the way, this is not for sale yet. Like, this is just a prototype. So you can't go buy it. But let's just, like, you, what you, what you would do for Flint is you'd say, okay, what is the, what are the products in the market? The biggest one is Duraflame. How much does do you sell a year? What's the answer of that? You know, I think it's something, I think it's like, last time which I was like half a billion dollars. And it's like, home depot, low is these sort of home hardware stores. But then one of the things David I were thinking about is like, why are these not sold in convenience stores, right? Like, why do I have to go to
Starting point is 00:08:17 Home Depot for it. If I'm picking up like my weekend beer at a bodega or a 7-Eleven, I should also pick up my Flint as well. So what you have to almost do as an entrepreneur is, you really have to kind of like broaden out the horizon of like what is the potential. Kat Cole and I were just speaking last week, Kat Cole, who's a CEO of AG1, they're doing $600 million a year with AG1 with one single skew. There is no way, Chris is a founder of There's no way that Chris thought about that like, you know, like basically they didn't just grow their piece of the pie. They grew the pie in like infinitely.
Starting point is 00:08:54 And I think that's, those are the best entrepreneurs for me. Have you guys heard, Sean, did you ever meet Eric Ryan? I think he spoke at the hustle con that you spoke at. I didn't meet him, but I, no, you never invited me to speak at hustle con. I was just an attendee. But I did attend the one with Eric Ryan. I also was invited to speak at hustlecon just to say the thing. Yeah.
Starting point is 00:09:11 And we've actually decided to create our own called. Super Hustle Khan. Yeah. Charlie and Sean. People who actually hustle harder than people on HustleCon. Instead of fun. Just chill on the opposite. Yeah, exactly.
Starting point is 00:09:24 But yeah, I remember him speaking and he was brilliant. So people don't know Eric Ryan, he did what method soap. So he basically went into a boring soap category and made it sexy and made it like ingredients you understand on the back of the bottle. That was like a big trend at the time. But the bottle was like pretty. The bottle was pretty. And the photography was pretty.
Starting point is 00:09:42 Like they would do like a photo. photo shoot instead of it being like, you know, those like pharmaceutical commercials where they show a cartoon germ and he's getting sprayed. It was like two really hot people who are like kind of like dating, but they haven't really defined their relationship yet, but they're cleaning up their house together. And that's what the, that was the photography on the website. Well, Moise did that too, right? Moise did it with native and sold for $100 million to procting anvil. Yes. Eric actually did it with Ali Vitamins. He also did it with a wellie bandades and he has a new thing that he's doing it with. But I don't know what the new thing is. I have like like you look at just. Shapa, you look at ritual, rich as vitamins, or seed, which is probiotics.
Starting point is 00:10:17 There's a company that I think is really cool. They're called pros, P-R-O-S-E. They do personalized shampoo based on hair type. They're doing about 100 million. This is public information. They put it out there. $100 million in annual revenue, 80% of his recurring customers. So you basically, like, set them a follicle of hair.
Starting point is 00:10:34 They analyze and they send you a shampoo specific for what you need. I think, like, that personalization stuff for shampoo, even, obviously, like, I don't if you guys take supplements. I take, like, eight a day. I wish, you know, I can basically just take one pill that has exactly what I need specifically for me. Do those eight a day actually do anything? It's a little bit of, you know, correlation versus causation.
Starting point is 00:10:56 All of my lipids are getting better. And I think there's definitely some correlation to it. Although, as part of my taking all these supplements, I'm also working out more and I'm eating much better and I'm drinking far less, you know, red wine on weekends. And so I can't necessarily draw a direct, you know, causality to it. But certainly I do think that. And honestly, it's not that big of an inconvenience. If it helps me by 5% or 10%, I'll do it.
Starting point is 00:11:22 I'm also, I do every year for my birthday. I do something called pre-nova. Do you guys know pre-nova? Yeah. I love pre-nova. I've been doing it since I was, for the last six years every, my birthday is November, every year. That could make for a pretty bad birthday one year.
Starting point is 00:11:35 You've got to be careful with that. Totally. I mean, that's, the issue with that. The issue with that is obviously false positives, which I have just decided. I think entrepreneurs and founders tend to be on this side of the equation, which is I prefer a false positive than a false negative. Have you, maybe you could answer this. You're actually the only person I've asked this publicly, but I've never got a good answer.
Starting point is 00:11:57 How can you be a billionaire today and be unhealthy? Like, how can you be a fat billionaire today? I would get rid of the billion. I think if you are, forget the billionaire thing for a second, because I don't think that you don't need to be a billionaire to do that. Do you know any fat billionaires? I do, but I don't want to say anyone's name right now. Of course. You probably know them also. But I, I, it doesn't make sense to me. Maybe they're a thyroid issue. I do believe that if you have the means and you can have, you know, if you can have like house, you know, housekeepers, for example, or you can have a chef at home.
Starting point is 00:12:29 It's like, if you have a chef at home, no one's going to their chef and saying, make me super unhealthy food. Usually if you hire a chef, you say, I want to eat really well. Here's what I really like. So there's almost no excuse. Same with a personal trainer. It is very difficult to go to the gym. It is much easier to go to the gym if you have a trainer waiting for you that you're paying for you
Starting point is 00:12:48 or someone showing up at your house. So I do think that is easier for you to be in better shape if you have means. See, this is why I'm an outlier. I defy all the rules. I have a chef. I have a personal trainer who comes to my house. I'll find a way.
Starting point is 00:13:01 The will finds a way. If I want to get door to dash something, I'll door to find a way. So if you didn't have the trainer come to the house, you'd be in way, I suspect you'd be way worse off than that. Yeah, and also, you have gotten way healthier over the last handful years. That's right. Yeah. You know, when I had my first child, Bailey is now, my daughter's eight. So when I ever shale, again, bringing up again, like Dave's a couple years older than me. He said, kids before I did, he basically said to me when I was having Bailey, he's like, look, if you can afford to have a nanny, he actually described, articulated as, he said, it's going to be a marriage saver.
Starting point is 00:13:32 And I didn't really understand what it meant. And what he meant was like, just everything is easier as a new parent at home. I was, you know, shop play was already publicly traded. I work 70 hours a week. He's like, just if you can afford a nanny, you should do this. And I didn't really know what he meant by the whole, it's a marriage saver. In hindsight, I now do because like some of the stresses that I think some people have, you just, they don't go away. They're just less, you lessen them when you have certain like, like luxuries in your life.
Starting point is 00:13:59 And I don't, I mean, I grew up without money, so I didn't grow up in that, in that world. I don't take that for granted. but I do see how it gets these things, these things get easier. I heard an interesting story about actually last week. I was with the person I'm not going to name, but he's like a, he's a billionaire and he's a big time investor. And he was telling stories about how he, we were talking about Shopify. I was actually talking about how I met with you. And I was like, man, Harley's so charismatic.
Starting point is 00:14:25 Like it totally got me bought into Shopify even more. And he was saying, he's like, yeah, man, I've met with Harley a bunch of times. I know him well. I've met with Toby a bunch of times. He goes, and I've actually. met with Stripe a bunch of times, the Collison brothers, and they're an amazing company. And he was like, I think they're roughly worth the same right now. But he was like, I think Shopify is going to be worth 10 times more than Stripe. And I was like, why? And he said, whenever I'm with the Collison
Starting point is 00:14:51 brothers, we talk all about like interesting philosophical things and like what their like hobbies are and things like that. And whenever I'm with Toby, the only thing he ever talks to me about is Shopify. That's all he ever wants to talk about. He won't, he will only talk about Shopify. And because of that, I think that obsession, even when your company is worth $150 billion or whatever it is, that still comes into play. It's not just market factors or the market forces. This is the beauty of this founder-led thing. I mean, you know, I think the Collinson brothers obviously are this great example of founder-led as well. They're obviously private, so you don't know the exact valuation of it.
Starting point is 00:15:23 But I do think that this era of founder-led companies, people that just really give a shit. There's no way to replicate that or to emulate the give a shit. And I don't want to like, I actually wanted to spend some of the time. episode where I was like, actually, Harley, I like, I know you a bit now, but like Toby's like, he's still mysterious to me because I've never met him. But he seems like, I think he has this one quote where he goes, my wife says, I'm an immigrant to the human condition. Yeah, that sounds, that seems super. And to his credit, because he is so self-aware, he truly, like, he's incredibly self-aware. He knows what he's really good at. And that's, if you think about
Starting point is 00:15:58 Shopify, I think I said this Sam when we were meeting, but like, you think of the phase of companies. Like at the beginning of the first phase of a company, everyone needs to be a Swiss army knife. Like everyone do everything. And then the second phase, it's like more like what I call like triple threat phase where like every is there like a could you put a threshold onto that like a number of people or something? Um, yeah, I would say like for us it was like zero to I don't know, Dunbar's number. You know that concept? Dunbar's number. 50 or 150? Yeah, I think it's 150. Something like that, which is like, it comes from tribal times where that's how many people any human can remember at any one given time. So I would say like zero to like 150 or so. It's like that, you know, Swiss Army knife.
Starting point is 00:16:34 In those days, I did Shopovai. I did BD. I did sales, support, partnership. I built the app store and partnerships program. I was also the lawyer. I mean, I was a general counsel. I wasn't really a good lawyer. I'd only practice for a few months, but. Like better call Saul. Yeah. I didn't, I didn't have a CFO at the time or anything like that. So it's like Swiss Army Knife time. And then I think eventually you can almost market for us around like the series A or series B where now, like we're more people, people can sort of slot into the right roles, meaning like you don't do one thing, but you do a couple things quite quite well. I was sort of, I was chief operating officer, and so I looked after a couple of big organizations. We built a sales organization. We began to think about different
Starting point is 00:17:13 areas of product. Post-pandemic, so like 2021-22, a couple things had to change for us. One is we were, we were bloated. We had like 14,000 people. That didn't work. We brought it down to what we are now, which is around 8,000 people. And we quite like our size, right? now. We had a couple businesses that were not the right business for us to be in. One with them was shipping and fulfillment. We ended up selling at the Flexport. So we began to think about like side quest and main quest. Like what are our side quests? Let's get rid of them. Let's focus on the main quest. But the third thing that happened sort of in this new phase of Shopify, this new shape of Shopify is these like spiky objects. And what that really meant was we basically brought
Starting point is 00:17:50 in a new new team, new leadership team. And part of that process was Toby and I sort of thinking about like what are the things that we think we truly should be spending our time on meaning the highest value for Shopify. And that meant that like we kind of rearrange the company, not necessarily around these like traditional roles of like you do this, but rather like based on our strengths. And as part of that, you know, Toby's not on the earnings calls anymore because it just, I got that. I can do that. I think I can do that at a really great level. I think I can eventually be world class those earnings calls. I'm going to focus on that. And Toby is going to run product for Shopify. has been ultimately one of the greatest transitions, I think. This is my 16th year at Shopify.
Starting point is 00:18:31 It's Toby's 20th. And we've been public now for about a decade. But you can get there right away. You have to almost go through these phases in order to figure out what your spiky object is. That's pretty cool. It also, it's pretty rare. I think if you look at how many CEOs are the best storyteller in their company, it's actually not most, but they don't want to give that up. And so I think even in there, you didn't even mention it, but there's a sort of almost like, a very telling thing that he had. No, didn't have the ego to say, no, I need to be the front man also.
Starting point is 00:19:00 I need to be the lead singer, even though I'm actually the best drummer. So Toby refers to me as the lead singer of the band. Like, I think a lot of companies throw around this idea of mission. Shopify's mission is very simple. Like, increase the amount of entrepreneurs on the planet. That's it.
Starting point is 00:19:13 And we increase it by, by adding more entrepreneurs to Shopify, who otherwise were aspiring previously. Dude, how do you hire people if that's your mission? That's a hard thing to, like, all your employees would be fucking quitting. Well, actually, the best part is we end up hiring mostly entrepreneurs, people that have had some, that entrepreneurship in some way has deeply affected their life. For me, my grandfather's are Holocaust survivors.
Starting point is 00:19:36 They, after the Holocaust, they went to Hungary. In the 50s, Hungary got really bad. Hungarian revolution happened. Canada led in 40,000 Hungarian immigrants in 1956. My grandfather came here with my father and his siblings. They came to Canada. My grandfather ended up selling eggs at a farmer's market, his whole life. that egg stall, it's called La Capitan, still stands today.
Starting point is 00:19:56 It's like five kilometers from where I'm standing right now. So entrepreneurship for me is deeply personal because it allowed my family to survive and also create the life that allows me to be here. My version of that is when I moved, I grew up in South Florida, I moved to Montreal to go to McGill when I'm 17 in 2001, and my dad was no longer in our lives. I had to support myself and my mom and my sisters. And so I started a T-shirt company. That T-shirt company would eventually become an online T-shirt company.
Starting point is 00:20:23 and I would become one of the first merchants to use Shopify. That's kind of how I got here. And Toby comes in a very different way. He's an immigrant. He lives in Germany, meets someone, a wonderful woman who becomes his wife named Fiona. He moves to Canada, can't get a job as a new immigrant, wants to start a snowboard shop and finds it incredibly difficult to do so, writes a piece of code to sell these snowboards, which would then become Shopify.
Starting point is 00:20:46 You know, our buddy George Mack has this great phrase where he says, people only remember you're weird, meaning any behavior that's standard that you do might be very useful, but it's not very memorable. And so, you know, Sam was asking about Toby just now. And, you know, I think like he said, he's a bit of a mysterious character. He's not somebody who's out there doing a bunch of podcasts and public things. I'm curious, what are some stories of his weird? Like, you know, what's a behavior or a thing that he does that's non-standard?
Starting point is 00:21:17 There are a couple things that I think define, you know, his leadership really well at Shopify. One fundamentally is that he spends a lot of his time using like all the newest tech constantly. He's constantly reading the newest white paper on a new, a new LLM that just came out. Like this idea, and I don't think that's uncommon. I think you'd see that with Patrick or Zuck. But there is a category of these like super technical founders that did not exist historically. At least if they did, they weren't running $100 billion or trillion dollar companies. Toby's in this group of people that are super technical that no,
Starting point is 00:21:47 more about the code base than anyone else in the planet. The other thing that I think is important is one of the things he does every year is basically, you know, during Christmas break, he spends his time running effectively the priorities for the company. And January 1st, every single year, I don't know, for the last decade or so, the whole company gets an email. And it's incredibly specific direction of like, what are we going to build this year? And it's not based on necessarily like, you know, serve it.
Starting point is 00:22:13 It's based on his deep intuition of how the process. needs to evolve. And in some cases, you know, it's, you know, Shopify runs some of the largest flash sales on the planet, like for Supreme or Taylor Swift or these massive, you know, crazy throughput, 30,000 transactions and minute type of stuff. So sometimes it's like, you know, we have to be able to, like, to have this type of throughput. And other times it's, look, the future retail is not going to be just online. It's going to be everywhere. And Shopify has to make it super easy to sell across every surface area. I announced two weeks ago, we're doing it with Roblox inside of, like, basically the Roblox universe that now we're embedding commerce into there as well.
Starting point is 00:22:51 Totally didn't say go do like Roblox. What he did say was make sure that everywhere where consumers are spending their time, there is a way for our existing merchants to easily turn on that channel. And it turns out like in something like Roblox, I figure what the DAUs are, but like it's ridiculous. I think there's like 700 million monthly users in the Metaverse. I think the largest chunk of those are on, are in Roblox. It's like a hundred and a hundred billion dollar industry today.
Starting point is 00:23:17 It's going to be like 930 billion in 10, by 2030, I think. So we're like effect. So that's the type of stuff that he does is that he doesn't necessarily like, I know some CEOs will go and talk to customers. He does it also. But ultimately what he's, I think, incredibly good at is the intuition on that. The second thing is I think he spots talent really well. He finds these people across Shopify that are unobvious people.
Starting point is 00:23:41 And he gives them the room to do their very, very best work. and that ability to completely ignore an org chart and rather focus on impact. And like, hey, that person, I saw, like, you know, he's in GitHub. He's looking at their commit. And he's like, I like the way they wrote that. I'm actually going to elevate that person and let them do something, you know, something much bigger, much more creative. And then probably the last one I would say that we're kind of talking about it earlier is that I think what he's done for me is he sees a better version of me than even I see from me. I see pretty good version for me.
Starting point is 00:24:10 I've always been someone who's somewhat, you know, fairly confident in my ability to, to get better at stuff, but he basically always shows me that there is a new gear for me. And he's like, you don't even know that that gear exists yet, but like you think you're in the fourth gear. There's a fifth gear. And he's like, and, and his expectation of me and frankly, I think the entire team is that we requalify for our job every year. And it's one thing to expect that your team is going to requalify.
Starting point is 00:24:35 Frankly, he also believes he has to requalify every year. And the pressure that he, that, you know, like he doesn't put more pressure on anyone else that he puts on himself. That I think is an amazing thing. Do someone like him evolve into this like Jedi master type of guy? Or when you had 20 people or 10 people or whatever it was, was it clear that this guy's special? You know, I think a lot of people end up starting companies
Starting point is 00:24:57 and working like, you know, spending their lives working with people that they probably would have been friends with in high school. Toby and I are totally different. I'm very, I'm like power extroverted. I love being around people. So remember, I came to Shopify as a merchant first. I moved to Ottawa in 2005 to go to law school, not to become a lawyer, a mentor of my t-shirt business that I had in college at McGill here in Montreal had gone, became, you know, a pretty good
Starting point is 00:25:22 teacher business. I was able to pay for my tuition and my rent and help my mom and my two sisters were going to private school that I was helping to pay for, that I was paying for. I was paying my mother's rent at that point. A mentor of mine convinced me to go to law school, not to become a lawyer, but he thought, if he looked at law school as being a finishing school for entrepreneurship. And he was, he was a lawyer. He was teaching law at the University of Ottawa. He said, come to Ottawa, go to law school here. You're never going to practice law. But I think it's
Starting point is 00:25:49 going to make you a much better entrepreneur. You'll learn, you know, how to critical reason, how to write better, how to think better, how to articulate yourself better. So I moved to Ottawa, have no friends, never even been to Ottawa before. It's the capital of Canada. Never been there before. Get there and I'm like, where are the entrepreneurs? Those are my homies. Those are the people I always hang out with. And I met Toby through that. And at the time, he was just transitioning from snowboards to software. And this is before I ended becoming an early merchant. Even in 2005, he was thinking about what the future of the internet might look like.
Starting point is 00:26:18 So do you remember, can you give us a bunch of those quotes? Yeah, I remember him saying, like, for example, one of the things that, like, payments should have been built into browsers. I'm like, what? He's like, yes. Like, the people that made browsers completely fuck this up. Payments should be natively integrated, not through a third party, but natively built in to browser.
Starting point is 00:26:37 That makes total sense. identity should be built into browser entirely. So he was thinking about all the deficiencies of the modern web and then trying to effectively adjust Shopify's product to make those things much easier. The other thing I think that he had done that I thought was incredibly inspiring as someone that praise of the altar of entrepreneurship was,
Starting point is 00:26:57 at that point there were a couple companies doing e-commerce. There was a company called Magento, which ended up getting acquired by Adobe. There was a company called Demandware that ended up getting acquired by Salesforce. There was a company called ATG that ended up getting acquired by Oracle. And there was a company called Hybrus that ended up getting acquired by SAP. And those were sort of the players there. There were some other ones to like Yahoo stores, but like no one is really doing like major GMB or volume on those.
Starting point is 00:27:23 And I remember him sort of thinking that to telling me that the problem with all of these companies is that they're built for existing entrepreneurs, that there's never been anything built for aspiring entrepreneurs, meaning if you have an ID in the shower in the morning, you can then go to your desk and get it going right away. And what if we were able to give the smallest of entrepreneurs of companies of ideas the same tools that traditionally only the biggest companies could have? What would happen then? Well, the end result is that you, like, we now have, there's now been a trillion dollars transacted on shop, over over a trillion dollars transacted on Shopify. And yes, we have some very large stores. But the majority of those,
Starting point is 00:28:00 of that GMV is the long-tail small businesses and those homegrown success stories come. like Fashion Nova or Jim Shark or all these companies that started out there mom's kitchen table that grew super, super large. So those are a couple of the things in the early days that completely changed my perspective on one, how to think about building. But remember also, like my own experience was sitting in law school hitting the launch button on my online store, my T-shirt shop, and all of a sudden I was getting sales from like Ireland.
Starting point is 00:28:27 And I'm like, for $29 a month, I think it was $24 a month at the time. Like that was a dramatic insight from me. that, okay, if you couple ambition and incredible product technology, you can actually change the entire, like, trajectory of entrepreneurship on the planet at a huge scale. Where has he been wrong? Where's the weakness? Where's the human side of this? Yeah.
Starting point is 00:28:50 So he's, so. Are you guys familiar with the anagram? Yeah. Okay. So the anagram is sort of, there's a lot of these personality things. The anagram is the only one, frankly, that I think is worth any, any review. But, so he is an eight. the challenger characterized by a strong desire for control independence and justice they're assertive
Starting point is 00:29:09 decisive and driven by a need to protect themselves and others they're often natural leaders confident and willing to take charge now go to three the achiever self-assured uh what is it self-assured attractive there you go charming ambitious competent energetic at their best they are a role model who inspires others but they have you know basic fears of being worthless basic desire to feel Oh, yeah, that hits, man. That hits. So, first of all, for anyone listening, like, if you are working in a team with a bunch of different personalities, it's a really effective thing to do to actually figure out what they are
Starting point is 00:29:40 on the anagram. We've looked at, I mean, I've looked at every one of them. We've had coaches on staff at Shopify for over a decade. This is the one that I think is the most valuable. So knowing that, Toby being a challenge or being an achiever, he is really tough. I mean, when I bring him an idea, he will beat the shit out of it to a level that I have, that I have not even considered yet. So it is not easy to work for him, but it is incredibly meaningful because what you end up with is outsized personal growth.
Starting point is 00:30:07 He won't say 20 words when two will do. He'll say two. And if the two are correct and even though they may not be the most polite way to say it, he isn't care. He is seeking the best result. Like that is why he should be, you know, I will work at the company as long as he'll have me and as long as he's there. because I believe he is the CEO that Shopify requires. No one will care more about that. But that doesn't make it easy, right?
Starting point is 00:30:32 And like I know other companies, I talk to my peers, other companies are like, yeah, you know, like there is not a softness, but there is a collegiality to their culture. That doesn't happen in Shopify. It's not that we're not collegial. It's just like, that's not what we're trying to achieve. Did you guys ever have acquisition offers?
Starting point is 00:30:51 You talked about how Magento sold and the other guy sold. Was there ever a moment? Everybody sold. Where you guys had an offer or a discussion that you had to take seriously and you had a fork in the road moment. You obviously ended up independent. But was that always, was that the only way this could have gone? If you look at the history of IPOs, particularly in tech, you will notice that Shopify from a market cap perspective when public at a much earlier stage than most companies did. What I will tell you is we, first of all, did not return phone calls from corp dev teams early on.
Starting point is 00:31:23 specifically because we didn't want to get into that headspace, that line of thinking. It wasn't what we were interested in. We wanted to build a 100-year independent company, and we knew that those phone calls may result in us having meetings and talking about and thinking about it. And we just didn't want that in our minds. It just, that feels like a real distraction. In fact, you guys know this too because you both invest in a lot of companies. Once you take that phone call from a corp dev person at a big company, you begin to inadvertently
Starting point is 00:31:51 or inadvertently start a process in your mind of, begin to think about what if. What if the number is right? What if the terms are good? What if there's a space for me at this company where I can, you know, the pitch that a lot of these companies make, this big, you know, M&A conglomerous they make is like,
Starting point is 00:32:08 well, you can do what you're doing at your current company, but you can do it here with more scale. So ultimately, we didn't want to necessarily have that even in our minds, so we didn't return those phone calls. First thing. Second thing is we went public at a very early stage because, one, we thought it would be the best way for us to be independent longer term.
Starting point is 00:32:24 And two, we felt the company was ready for it. Like the product was ready, the business ready, the team was ready. That's not really the case anymore. I mean, other than two companies I'm very close. The one is Clavio. You know, Andrew, who's founder of Clavio went public last year. And then Fiji, who was at the time CEO of Instacart, who's on our board went public as well.
Starting point is 00:32:43 So you've had a couple IPOs. But generally companies are, and in the case of, you know, most of these companies, they're much larger. They're in the tens of billions of dollars of market cap. before they actually go public. So our, we just didn't want to get acquired. We want to be independent. But were there ever times where you were like,
Starting point is 00:33:00 I would like to, I would like to take this deal. This would be nice. No. Truly, there was not. We did, we did a very small secondary on, I think it was the series B,
Starting point is 00:33:11 which allowed me basically to buy a house, a down payment on a house. And what's your philosophy? Are you like a de-risker over time? Or are you like, fuck it all the eggs in this basket? Like, what's your philosophy around that?
Starting point is 00:33:21 Because it's tricky, right? Like, even if you believe. Yeah. Money, so money's, so, you know, I mentioned my dad wasn't around when I went to college. My dad, you know, he was, I love my dad. He's a great guy, but my dad really never made it as an entrepreneur. And growing up, money felt emotional to me that some weeks we had and some weeks we didn't. We never, you know, we always had food on the table, for example, but there were times where I remember as a kid, often my mom would come and sit me down and say, hey, like, we're going to have to, you know, tighten our belts this, this month. And that tightening of the belt happened a lot during my childhood.
Starting point is 00:33:55 And so when we went public, yeah, for the first time I had real money, I was able to, you know, I was on a 10b-5-1, which in Canada we call an ASDP in automatic share distribution plan. So I was able to take a lot. But, I mean, I don't think there's any better investment for me, my family than Shopify. But I've taken money off the table so that I feel like my family is secure, my children are secure. we're never going to have to tighten our belts. And that, that's not a flex. That truly makes me feel, I'm able to do better work because I know that I have a nest egg that is protected.
Starting point is 00:34:29 What was the hardest, what was the hardest moment at Shopify? Was there, what was rock bottom? What was the low? Who, um, COVID was really, really hard. Um, maybe not for the reasons that, you know, you guys, I mean, remember, Shopify went from something like, um, I don't know, maybe pre-COVID. We were a $30 billion company.
Starting point is 00:34:49 We, like, overnight became. I have your revenue. I think in 2019, you're at $1.6 billion. And then 2020, you're about $3 billion. That's a big jump. And it was a big jump in everything. Like, what happened during the pandemic was, I mean, e-commerce as a percentage of total retail was sitting around 15% in the U.S.
Starting point is 00:35:06 So 15% of all retail was on online. And then effectively, you had this pull forward during the pandemic where, like, we jumped very quickly to 20-something percent. Sean, to answer your question, what was the hardest time in Shopify, you know? we almost didn't make it. We grew up from 1.5 to 3 billion. Can I finish my fucking story, guys?
Starting point is 00:35:23 So there was this manic, like, period inside of Shopify. Like, all of a sudden, all these, this pull forward, for example, like everyone all of a sudden needs to go online. All these laggards that were just physical retailers eventually came online. And I think at that point, it was like, just get shit done. And then 2022 happened. And, like, the market started going the other way. And like, we kind of found ourselves with a much larger team.
Starting point is 00:35:49 We found ourselves with a lot of side quests. Shopify also for the first time ever, I think we were not profitable. So I think that sort of post-COVID hangover was really tough for us. And that's kind of where, like, I think, you know, you asked me about these different phases. That's where I think sort of the next phase came into play, which is, okay, like, do we need to figure out, like, what do we care about? What is the right team size? What are our focus areas? is do we have the right people leading the company?
Starting point is 00:36:16 And that was sort of this like, we recalibrated everything. That was really hard. I wasn't sure. I knew Shopify would make it. I wasn't sure, but I was going to make it. Was there at a time where you thought that Shopify wasn't going to make it? Pre-IPO, for sure. I mean, post-IPO things, you know, we went public at a time where we sort of knew what the next 10 years would look like.
Starting point is 00:36:34 We were profitable. We were making money. We were, you know, we were subscribing to this whole, like, you know, grow top line and also grow bottom line. But pre-pendemic, there was, sorry, pre-IPO. There were, I mean, that was hard, right? Like, I mean, we were bootstrapped for a while. There were times where we didn't know if we can cover payroll. But, you know, I think you have to be a little bit, you know, crazy naive.
Starting point is 00:36:55 Sean and I, you know, my last company, we were going to do about 20 or 17 million the year we sold, but I sold early in the year. Sean has a business that is in like, you know, he's got his hands at a bunch of things that are, that are potentially in the similar range. I don't want to speak for him. But I don't think either of us have experienced this like $50, $100 million range where I'm like, oh, then I could just like manage like three amazing people who do most of the work. I'm in the phase now with my business where I'm like, everything is fucking hard. Like if someone, if someone quits, I got to go do the work. And so what I want to know is like, does it go away?
Starting point is 00:37:29 Does it get more fun? No, no, it doesn't. But actually, like, I don't think any of this gets easier. You just have different problems. It's like the, but it's like the magic number. We all have this magic number early on as entrepreneur, especially if you grew up the way that I know, you know, Sean, Sam, and I grew up the way that we, like, we all have this number when I get that, I can think, I can basically extrapolate my passive income from it,
Starting point is 00:37:49 and that's going to pay all my expenses and I can do. And then you hit the number, you're like, it's like, it's bullshit. It's complete bullshit. There is no magic number, just like there is no stage of a company whereby you are cruising. It's just different problems, right? So the problems that I have with like at 7,000 people and a hundred billion dollar market cap are very different than what it had with like 70 people. Which problems do you enjoy more? This is my favorite stage of Shopify, Because as going back to the whole spiky object, the thing that I think I can add, the way I can add the most value of Shopify is through storytelling. And I believe now the microphone that I have because of Shopify size allows me to do it at
Starting point is 00:38:26 this crazy scale. And I think for that it means that like my life's work gets to be more amplified today than it did 10 years ago. I remember you be, you've always been lyrical and good at talking. You are now much better. You are always, you're always good. Now you are like really great. Do you have like a writer?
Starting point is 00:38:45 Like, is there someone who's going to watch this? It'd be like, this bit hit? No, you guys asked me for notes. You guys asked me for notes this morning. I had to like literally sit down and write you notes myself. Yeah, we didn't use that name up. Yeah, exactly. I don't even think, I don't even know what I wrote to you.
Starting point is 00:38:58 Wait, what are you going to say, Sean? I DM'd him this morning and I was just like, hey, saw that, you know, whatever. I'm excited for the pod today. And I was like, you know, the best episodes tend to be where the guests come in with, you know, these three or four bullet points. I gave him some guidelines. I was like, you know, I was like, no, I said, I noticed you hadn't filled out the doc. We usually send a guest like a prep doc and they fill it out and then it gives us kind of like a,
Starting point is 00:39:17 you know, some options of where you can go in the conversation. And he goes, prep doc, dude, let's just hang. And I was like, oh, yeah. Oh, I got to be, I got to be cool. Okay, my bad. Yeah. So, I mean, I have a team of people that help me with things like when I'm preparing for, but no, this is me. There's no notes. There's, no, but you should. Like, I actually heard a couple of stories recently that have really inspired me. Okay, I'm going to give you a little, like, there's a framework that I think most people, we'll underestimate. Okay, so there's a story in sports that LeBron James sends a million dollars a year on his
Starting point is 00:39:48 body. The numbers is actually kind of irrelevant, but the idea is directionally correct. LeBron James spends a lot of money on his body, and he has certain, you know, treatments and coaches and like protocols that he follows that the average athlete is not following. In fact, we went to an NBA team and I said, how many of you guys have chefs? And less than half of that team in the NBA raised their hand. I was like, this is insane. I couldn't believe the owner would even allow that.
Starting point is 00:40:12 But like for LeBron, every meal is dialed. Every, you know, every hour of the day is either recovery, it's building, or it's, you know, it's playing. And so LeBron does that in his field. I then talk to somebody who knows Peter Thiel very well. And I go, you know, it's weird because Peter, he's not like a smooth talker, right? He's actually like the opposite. He stutters a bunch. He stumbles.
Starting point is 00:40:32 But when Peter Thiel goes on tour and he does it like every, you know, seven to ten years, he's got this message and boom, he'll get like a ton of PR. his message is very effective. So he's not very efficient with those words, but he's very effective. And, you know, if you remember, he did one where it was, universities are a bubble. Yeah.
Starting point is 00:40:50 Right. And he went on a whole tour of that, and then he launched the Teal Fellowship underneath it. And he did one, which was competitionist for losers. And he has these like slogans, almost like marketing slogans, a competitionist for losers,
Starting point is 00:41:01 then he launched zero to one, his book that was all about how to build a monopoly. And he did one with, when Trump first ran and he was like, you know, and for founders went ahead. We wanted flying cars, but all we got was 140 characters. Yeah, right.
Starting point is 00:41:11 Peter did not write that line. In fact, what my friend told me is that Peter actually kind of like has a guy who follows him around that's listening to all of Peter's thoughts and then sort of workshopping his bits like a comedian would, like a politician's speechwriters would. And they actually like craft the message and they write it out and they basically get him prepped for media. He's not showing up and just winging it. And because maybe he's not that great at winging it. David Rubinstein does the same thing that, you know, he's a, I know, David actually has a even a larger team
Starting point is 00:41:39 because he does the show and he does the TV show and he obviously with Carla and stuff. So I don't necessarily have a writer per se. I do have people that kind of remind me of like, hey, like remember that like this is kind of the direction. I'll give you the best example, earnings calls. I meet with my Jeff Hoffmeister, amazing CFO. I met with Jeff and our IR team.
Starting point is 00:41:57 And I'm like, all right, what are the three or four things that like that we want to say? And then I basically take it and I, you know, hardly arise it. I make it sound like me. So can you give an example? So an example is like, we want to be on Roblox or something.
Starting point is 00:42:11 On the Roblox thing, it's really about the fact that Shopify is no longer there's an e-commerce company or the Commerce Everywhere company, right? And that's what's important. So I'm using Roblox as effectively a proxy for explaining that you may not necessarily, you know, want to sell in Roblox
Starting point is 00:42:24 if you're selling hand sanitizer. But if you're selling another product and your audience spends time in Roblox or in some sort of in a metaverse, you may want to access it. By being on Shopify, you are default selling everywhere. Right, right. The story isn't where on Roblox.
Starting point is 00:42:38 The story is we're now the e-commerce. We're now the commerce everywhere company. We're also on Pinterest. And Instagram, there's a little Spotify, a Shopify for Spotify channel where you can actually, if you're, if you're Beyonce and you have an artist profile, like the size of Beyonce, you can sell sacred, which is her cosmetic line on Shopify inside of her artist's profile. And rumors are you're going to be on chat chippy tea.
Starting point is 00:42:59 That's rumors. Yeah. We're not going to go there today. But exactly. We want to be wherever you, you effectively have consumers. So earnings was three weeks ago. And I love earnings. I go, I do my earnings call, I then do my analyst calls, then I do my media tour.
Starting point is 00:43:12 In this case, I did, I did TBTN, which I think those guys are killing it. I did CNBC, I did some Bloomberg stuff. I noticed that there were a bunch of other companies that, because I listen to earnings calls a couple days before and a couple days after, just to kind of hear the tonality of the reporters and the journalists, but also of the executives. And Sebastian from, I think is it Klarna or something? He basically came out, I think it was Sebastian. And he said, hey, after his earnings call,
Starting point is 00:43:38 the whole thing was done by AI. That actually was, it wasn't even him. It was basically an AI emulating his voice, and that's who did his Ernie's call. And it made a splash. There were a couple articles about it. And so I listened to it. I was like, yeah, like, that's like a five out of ten.
Starting point is 00:43:53 And maybe you can say it's a six or seven at ten because he saved a lot of time and so it was effective. But there was zero, in my view, there was zero personality to it. And then I watched a bunch of other kind of, professional executives that were, that did their Ernie's calls, like the P&G guys, for example, or the folks over at Best Buy, and I listen to their earnings calls.
Starting point is 00:44:11 And I'm like, yeah, they sound like they're reading a script. If you go back, you don't have to do this, but if you go back and listen to Shoplise earnings calls, you'll hear things like, okay, I know what I just said, and I know you think that's surprising. I'm going to repeat it again because it's really important. And I'll use voice infliction. Nice.
Starting point is 00:44:25 And I'll use repetition. And it doesn't, and what I've known, and what I hear back from, it's like theater. What I hear back from both analysts and investors is that they find our earnings calls to be so much more interesting because what they actually hear
Starting point is 00:44:37 is our personality. They hear the passion my voice for we give a shit about this stuff too. And so I think that there is, there's probably a right balance where you have people around you that are giving you sort of the macro things. But like if I start talking like Peter Thiel, it's not authentic and therefore I don't think it'll be as effective. And so I think there's a balance that I'm trying to find. And so I, you know, I've been, I've done 40 earnings calls now.
Starting point is 00:45:01 The balance I have is tell me what are the most important things that we need to hit. And then let me kind of find my own way of, of, of, negotiating it into the call. Right. I like that you like studied the game film of the other hernings calls. That was what I was looking for. That like kind of that extra
Starting point is 00:45:15 that you go to that others may not. There are people that, I mean, Benioff's fantastic at it. Do you, so Toby came out with this like memo that was like, hey,
Starting point is 00:45:24 it is a baseline expectation. He didn't come out with it. It was leaked. But yes. It was leaked. I always assumed those are like intentionally leaked. I would have intentionally leaked
Starting point is 00:45:32 that if I was him. I think in hindsight, some of these things, when they do get leaked, you're like, you know, for better for words. kind of thing, but yes.
Starting point is 00:45:38 But the point is in it, he was basically like, you know, AI is a expectation. I'm based on expectation. You got to learn these tools. The way to get good at them is to use them a bunch. And you got to start solving problems using this, was the general, general ethos. I'm curious, you personally, hardly day to day, what's your AI usage? Are you like, you know, a lot, a little, just chat, CBT, other tools? Like, what are you actually personally just using either professionally or personally in your
Starting point is 00:46:02 personal life? Two things. One is, I mean, I use chat DBT. I really like the fact that now it's like, I, like, I, I, I, like, I, I, like the history side of it. So for example, like back to sort of longevity, every time I get a blood test, I uploaded a chatGBT in a folder called longevity and health. And so now I can ask questions. Although I do find if I say like, I had a blood test last week, I uploaded it. I knew when I said, compare this to my last one and it compared it to one from three, like a long time ago.
Starting point is 00:46:26 And I was able to spot it. So it's not 100 percent, but I like using that quite a bit too. I gave a keynote. At summit last week, I literally fed my entire keynote script into chat dbt and I said, hey, and what parts of these do you think are confusing, if any? Like, where am I losing the thread here? So I think that I use chat GBT and particularly O3, the O3 model on a daily basis, sort of like, you know, on my, like, I have two screens here, so based on my screen next to me, I always have that open.
Starting point is 00:46:55 I really like clawed for other projects. So for investing, for example, you know, my wife and I, I do a little bit of investing. We own some apartment buildings. So I have a file for real estate, which is every time I get an update from the property management company, I feed it in.
Starting point is 00:47:09 I find Claude is much better for analyzing existing documents. I find that chat GPUT is much better for sort of reaching out into the public sphere, like the web, and bringing things in together. Those are the two I use the most. And then back to sort of the earnings calls,
Starting point is 00:47:24 one of the things we did was we basically made all of Shopify legible, and we built like about a dozen MCPs instead of Shopify. So usually in preparation for an earnings call, I will go to, let's say I want to talk about like Shopify Capital. Let's say I want to talk about like we launched it in the UK. So let's say I want to go, I want to talk about that in the earnings call. I'll go to the capital leader and say, hey, give me a couple of the highlights for UK. It's a new one for us. I want to talk about how it's going. This time I just went to the vault and literally went into
Starting point is 00:47:50 like the capital program because everything is legible. I was able to pull most of the data on my own. The personal jury is still out whether or not I miss because when I talk about the to the leader of capital, I get some of the nuances and I'm like, oh, you just said this sort of thing and like, actually, I'm going to take that and run with that, even though it wasn't, you didn't intentionally mean to leak it to me or tell it to me. Whereas using basically like the Shopify vault, which is where we, I'm able to access all this data through the MCPs, I find that I'm basically getting a lot of headline stuff. But I do want to make one point. One of the things that got missed on Toby's memo now, or the email now is that there was a term
Starting point is 00:48:27 he used that I'm surprised more people haven't picked. up on which is like AI, like being reflexive. And part of what he's trying to get the company to do is to be reflexive about the usage of AI so that rather than sort of make it a sort of, I have a project and now like I'm working on my own, oh, you know what? I should also use AI and see what I can get from chat, TBT or Claude or Anthropic or something like that or complexity. This idea of making it reflexively part of our day-to-day work is really what he was trying
Starting point is 00:48:55 to do. And in fact, so much so that he created this like this new friction, which is before you can go and hire someone on your team, you first have to substantiate to Shopify to, to the hiring manager, to the talent team, why AI cannot do it better. And one of the things we're noticing there is by actually creating this friction of saying, like, before you go and hire, you must first do it. What ends up happening is people by the end of substantiating why they need to hire someone that AI can't do, realize that they actually should have, AI can do a bunch of that as well. That is very different than what you're hearing, I think, in most companies, which is,
Starting point is 00:49:26 let's just use AI as part of our, you know, if I have to design something and Figma or in Canva, I'm going to use AI to help with that. This idea of it being reflexive is sort of what we're trying to do. I like that a lot. That's cool. That's a great little nuance and sort of tactic. I like these sort of either incentives or systems where you do one thing, but it has all these downstream impacts.
Starting point is 00:49:45 Like right now, people are talking about the U.S. Like, oh, the deficit's so crazy. And Buffett has always said this thing. He's like, oh, simple. I could solve the deficit in two minutes. Here you go. If we run a deficit over 3%, nobody gets to keep their job in Congress. That's right.
Starting point is 00:49:58 Watch. Watch what happens. I mean, that is, you get to do that at companies. I mean, back to like the phase of the company. At the phase of size and scale of our company, we get to do stuff at this crazy scale. So simply by adding, you know, a simple friction on hiring that says, first substantiated, you actually see incredible results. Then you can evaluate. You can literally say like, okay, well, how is hiring changed since that, that emo was leaked? How is hiring change since we added that friction thing? It's very difficult to actually see the efficacy of all these things. when you're 10 people. Well, you look really healthy and you have a lot of energy.
Starting point is 00:50:32 I'm curious. You said you got curious and kind of interested in biohacking slash longevity. You're on a kick right now. What's got your interest? What are you doing? That's maybe you feel is either interesting or working for you or you're enjoying it. Just give us kind of like a quick health dump. So I sort of divide into two buckets, which is like I'm going to die of one of two ways.
Starting point is 00:50:49 I'm going to either die because of cancer or I'm going to die because of heart attack. And so the cancer thing, it's not easy, but pre-nova does a lot of that heavy lifting for me, or at least, I'm 41 now, so I'm now getting the point where I'm taking a lot more seriously. So once a year, and there's, Prinova's not the only one. I like it a lot. I like it so much that I actually invested in the company, my wife and I invests in the company a couple of years ago. I think the way they do it, I think the way the technology is moving, the fact that here's
Starting point is 00:51:14 a very simple thing. A lot of people don't like going into these full body MRIs because they get claustrophobic. So a small, you know, I guess part of the product of Prinova is you put on these glasses that have these mirrors and the mirrors go back. backwards into a screen and I watched like the most you know fun loving light show that I can find for me that's Seinfeld so I'm also some I'm not cluster phoic but I don't I don't I don't want to stay in something like that for a long time dude when I went in I watched top gun I was like oh what's a movie I should have watched but I never did I just watched top the original top gun yeah
Starting point is 00:51:46 I did the off I'm like I do not want to be stressed out I don't want to be scared dude I watch a zodiac killer documentary on Netflix it was great you I mean that speaks volumes about your both your personalities I watched like Seinfeld and so so I don't know I'm So that sort of takes here on the cancer side. On the cardiovascular stuff, I just say clearly, a clearly scan, which basically looks at blockages. So what I'm trying to do, what I did initially was I just got a baseline of like, where am I at right now? The reason I like Prinova each year is because I basically can look over time how things are changing. If I have like a benign cyst on my liver is a growing year over year.
Starting point is 00:52:20 Now at least I can monitor that stuff too. So to me those are the two main buckets. And then I just try to do these like these misoids. Jesus is like one thing every year that scares the shit out of me. And the thing I really like right now is called 29029. And Jesse Isler. Jesse Isler's thing. Jesse's, he's done an amazing job.
Starting point is 00:52:38 Him and Mark, who's his partner, co-founder. They've created this incredible thing that effectively allows you to climb Everest, but you can do it from like Colorado. In my case, I do it in Quebec. I do it in Montrembla. You can do it in Vermont. But they created this incredible thing that allows you not to have to travel to Everest, not Everest.
Starting point is 00:52:56 And you actually can do it. And so I've been doing this, this was my second year doing it. And I like doing it not just because of the like high five. It's cool to climb, to emulate climbing Everest. But I like the idea of getting really scared that I'm going to fail at it. And therefore I train much harder. And so my workouts actually are much better because I'm so scared of failing at this 29-0-209 thing. Yeah.
Starting point is 00:53:18 Yeah. Dude, how many, last question, how many companies in the world are bigger than Shopify? You guys are worth, it looks like 153 today or something. or one whatever, 130, you've been as high. $1.34. You just rounded down by $20 billion, just one of them. Casual. What's crazy is like you're worth, you're worth $134.56 billion.
Starting point is 00:53:40 Like change that $56 to like a $5.5 and like that's like life changing. You know what I mean? It's crazy for sure. No, it's wild. Let me let me, let me one more call out for if you were listening to this and you are a company that actually like, you know, you understand your business well. You see great growth potential. Like this idea of, of avoiding the.
Starting point is 00:53:57 public markets is insanely silly to me. It's been an incredible 40 quarters in now. It's been like an incredible journey for us. It makes us a better company. It allows, I think the people that use Shopify find more confident. I mean, now we have companies like Hunter Douglas and Mattel and Burkinstalks using Shopify. I think you, I think one of the things they love about it, because the product is that like being publicly traded provides some sense of stability. Well, what I was going to say was, I looked it up on Chad JCPT. So there are probably 120 companies in the world bigger than you, which means of all the companies that have ever been started,
Starting point is 00:54:34 of all the companies that are out there right now, and probably in the history, given that, like, today's companies are bigger than everyone else. You are in, like, the top 150.
Starting point is 00:54:42 It's pretty astounding. And I think that, like, if there was a ratio of, like, somehow most relatable or, like, for some reason when I talk to you,
Starting point is 00:54:48 I'm like, he's just one of us, almost. That's our friends. Fuck, he's not one of us. Damn it. And then I,
Starting point is 00:54:55 like, see this, then I see the staff. And I'm like, he's so good at his job that he's tricked me to think you that he's relatable You know me personally. I think I said this at the beginning, right? I was guest 1 18 on your podcast. We are not the same, my friend.
Starting point is 00:55:10 We are not the same. And now you've had over 750 of them. We are not the same. But if there were a ratio of like, I feel like I could do whatever he's done to... Approachability to market cap ratio. Yeah, you are... You get the gold medal. I think that's the sweetest thing you've ever said to me, Sam.
Starting point is 00:55:27 You know, what's one of the best things I did after that first podcast is basically every year for the last five years. I take about 20% of what are my profits are out of my Shopify store and I just buy Shopify stock. Oh, wow. That's cool. That alone, I think, has compounded as good or better as my actual econ brand because now my earnings are growing. Whereas, like, if I just reinvest it in the business, not every business you can reinvest 100% of your profits back into. And so just that one little habit has been very, very helpful for me. That means a lot to me.
Starting point is 00:55:57 It's actually clearly neat. I guess we're doing this thing called Choffutt Milesons. Like, basically, it's our version of like the Emmys or the Oscars for actors or the Grammys for musicians. We give you at these Mileson Awards. You guys have probably seen them around. This is the 10,000 ones. We give them out for 10,000 orders, 100,000 and a million orders. Dude, I got a bone to pick.
Starting point is 00:56:13 Y'all are so slow. I got my milestone, but I'm already on the next order of magnitude. Perfect. It's so slow. How you guys set these out? I mean, these are heavy. We had to, like, ship them out and stuff. There's a lot of people.
Starting point is 00:56:22 But anyways, so I get to, I deliver a bunch of these milestones in person. excuse. They're heavy. So you need to get to a million first. And I'll deliver your million one, Sean. But I meet these people when I deliver them. And often what I hear is not only like, obviously they built their business on Shopify, but many of them, you know, like they're also shareholders, which I think is an unbelievable
Starting point is 00:56:41 endorsement as like, you know, it's one thing to use the product and build your business on it. But then also to invest your, you know, your hard earned money into. To be clear. Not an endorsement. Just a recovery of fees is what I was looking for. I said, okay. I'm paying you guys this money.
Starting point is 00:56:55 Now I'm going to get it back in a different way. You made it sound way less romantic than I just don't exactly. Let's be real here. Dude, thanks for coming on, man. Dude, this is great. You guys are the best. I feel like I can rule the world. I know I could be what I want to.
Starting point is 00:57:09 I put my all in it like no days off. On a road, let's travel, never looking back.

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