Next Level Pros - #149: Why Most Home Service Pros Will Lose to AI (Unless They Do This) // Next Level Pros Podcast

Episode Date: May 30, 2025

Welcome to a new episode of Next Level Pros! In this episode, we dive deep into the transformative world of Artificial Intelligence and its game-changing impact on home service professionals. Whether you're a business owner, technician, or entrepreneur in the trades, this episode will reveal how AI can be your biggest opportunity or your biggest threat.Highlight:"AI will teach you about AI" "Don't be scared of AI. Utilize AI, learn AI" "The positions that are going to exist are people managing AI agents" "If you do not become an exceptional talent, you will face the need for a career change" Timestamps:00:00 Introduction: AI in Home Services00:28 How AI is Changing the Game for Professionals03:00 Practical AI Tools for Business Owners05:49 Wearable AI and Employee Interaction Tracking07:01 Creating an "Immortal" Digital Version of Yourself10:01 How to Start Using ChatGPT Effectively12:29 Voice Conversations with AI13:25 AI Voice and Text Bots for Customer Service14:45 Ethical Considerations of AI Job Replacement17:13 Closing Call to Action: Embrace AI or Get Left BehindWant me to teach you how to grow your business? Text me! 509-374-7554Want access to more of my content? Click the link below for all of our latest updates and events!https://linktr.ee/nextlevelprosWant to be a guest on our show? Apply here!https://docs.google.com/forms/d/1YlkVBSluEKMTg4gehyUOHYvBratcxHV5rt3kiWTXNC4/viewform?edit_requested=trueWatch my latest PodcastApple - https://podcasts.apple.com/us/podcast/next-level-pros/id1687030281Spotify- https://open.spotify.com/show/1e0cL2vI1JAtQrojSOA7D2?si=95980cd4e55a437aYouTube- https://www.youtube.com/@NextLevelPros

Real people versus artificial intelligence. Some people say that AI is going to replace blue color jobs while others say it's going to make us unstoppable. So who's right in this video, we're going to break down exactly how bots wearable AI and tech like Chad GBT are completely changing the game for home service pros and why it's either your biggest opportunity or your biggest threat. Let's guide you. opportunity or your biggest threat? Let's guide you. Yo, so AI is changing the game, especially in the home service and the trade space. Where do you guys see it impacting the most?

It's so crazy how fast it's moving because every day it feels like I'm looking through the news and there's like a new feature that I didn't know that you could use or that it's a new use case. Just yesterday, I've been going back and forth with this person to see if they're a good fit for the community. I screenshotted the text messages and gave it context of, hey, this is the conversation, I can't get them to book an appointment how how can I give get them over the hump I sent that to chat GBT with all

the context of who I am as a person and how I like to sell and it gave me a text message that I copied and pasted and they immediately it was perfect they immediately booked appointment right after so let me let me just speak to whoever's watching or listening to this right now. If you are using the free chat GBT, you are literally using a model that was created in 2022. We've had so many other models that existed up until 2025.

So one, you gotta start paying for chat GBT. That's like baseline entry level, get into the AI game. Outside of that, there are a million and one tools. So they actually just released Chad GBT 4.1. Did you hear about this? So 4.1 is like an advanced version of 4.0. And then you have 4.5, which is more for like copywriting and those types of things.

But like Chad GBT, we just did a workshop like six weeks ago. And it was wild to me that like how much people's minds were blown from the very basic of AI. I think most people, you guys can agree or disagree, right now are like, they've replaced Google with Chad GBT, right? Like most people are using that in some aspect or form, but that is so elementary to like really understanding how to create a prompt is so vital in 2025, 2026. Because the prompting, it's amazing. Like you can use Chad GBT to learn more about AI, right? And so the way that you create the prompt to Chad GBT

is going to then dictate how you use AI and everything else, creating automations and everything else. So like, that's like base level. I think there's a, you know, there's a lot of posts out there like, hey, these are the nine ways you should be using Chad GBT. There's a lot of people saying how you should use it. There's also posts out there that are like, uh, saying like I've, I rebuilt my whole CRM in three days or two hours or whatever. So there's a lot of like stuff out

there that just doesn't click bait. Yeah. It's click bait. It doesn't really work. Um, and what I'm thinking about is like, what are the actual things that people should be doing? And what are some things that are kind of far fetched? Because, you know, no one's gonna, who doesn't know how to build software is going to build software with AI, at least today. In a year from now, that could all change. But I think there's some valuable tools. I mean, let's say you're a home service business, like what would you recommend prescribed today for someone who's trying to build a business, trying to get more customers?

You talked about sales, understanding how to communicate better. What are some other tools? So I think it's, yeah, how do we integrate it? So first of all, you're wearing a little plod note pin. So that guy right there, I wear it all the time. It just so happens that mine's charging right now and so I don't have it on,

but it's like one of the few times that I don't have it on. So that right there is a game changer in the way that you can utilize AI. So one is like, if I have a sales team, people that are out in the field, I am making them wear a wearable AI that is recording. So essentially what this does is it records our whole conversation.

It can distinguish between the technician and the customer, right, and it has voice recognition. The only downside is you have to reset it every three hours. You just have to turn it on and turn it off to be able to get that voice recognition. But you can then take that information, upload it to chat GBT and say, give me feedback based off of so and so sales principles,

how would you improve this? And also boom, you get this full feedback or hey, how would you improve this interaction? Or what is an SOP, standard operating procedure that I can create based off of my interactions that I had with my employees. Hey guys, it's Chris. Hey, a lot of you leave comments asking for help.

Do me a real quick favor. Shoot me a text at 509-374-7554. That's 509-374-7554. Shoot me a text, I'll answer and help you with whatever you need. Don't worry. I got you back Let's go back to the show baby and so I just think like one if I'm if I'm just starting from ground zero in the AI world one I'm getting a $30 subscription to Chad GBT to I'm getting a wearable AI that's gonna start recording all my interactions

I'm getting a wearable AI that's gonna start recording all my interactions. Three, I'm gonna give that to my employees. What is it, it's like 20 or 30 bucks a month for the wearable AI? Something like that. Yeah, that is literally the best money that you can spend. Because now all of a sudden, you are present for every single interaction that your employees are having with your customers. And you can build real feedback and say, okay, are they doing, are they following this script?

And literally, you combine that with Chad GBT, and there's automations that can push them together. Dude, it's pretty mind blowing. Yeah, to explain on that, or expand on that, you have this plot, so it's recording right now. I'll turn it off, turn it on. I go onto my phone, it generates a summary. That summary gets pushed. There's automation that pushes it into Notion. So then in Notion

I store all of these summaries. And then in Notion, which has AI, I can search all the everything that's going on, all the conversations. So if I want to create an SLP or if I want to create a cell script or if I want to create a to do list, I can search that on Notion, it spits it out. And so now without having to go through all this content, because it's just too much to process, it can give me exactly what I want, what I'm looking for. So yeah, it's almost like you're creating your own Google for your life. You know, I got to be careful the way I say this, but like, I truly believe like I'm

creating an immortal Chris, you know, with this. So like, I mean, with the technology that we have, right? So you have like a company like HeyGen. HeyGen can take a video and mimic my exact tonalities, mimic my exact like hand gestures and everything like that so you got that and then we have over here plot is literally recording every single thing that I'm doing and I've I've taken the raw files put in Chad GBT and I say hey start talking exactly like me and it's like this is how I talk hey dude what's up like literally has it all so I can imagine there's a day where I take all those raw files with this image and I go, have you guys seen those like 3D boxes? Yeah. Like the

phone booth look and things? Like dude imagine this right? 30 years from now Chris is dead right? For whatever reason I get hit by a train probably some crazy and my kids they have this like phone booth that has my image, has all my words, my counsel that I've given to my kids over the years because plot is always listening to me, always taking these interactions. And now they can go and be like, dad, what would you do in this situation?

How should I handle this? And boom, it's like literally everything, it thinks, acts, and talks like me. Dude, that's some crazy you know who's done this is so Tony Robbins I remember going to this conference four years ago and he said I've been recording everything I've ever done my whole career it's all on record and he's like I'm taking that I'm putting AI and then soon you won't need me anymore you'll have my AI yeah he

recently released it but yeah it's it's basically the same thing. Well, you know, it's interesting, until now, that really only existed in the film world, right? So Tony obviously has been recorded from stage and everything like that. So that aspect of him exists, but what about behind the scenes? And that's where this comes into place. It's like, all of a sudden, you get to know Tony or Darryl or Levi behind the scenes not just what's on camera what's on stage or whatnot

because like those are two different human beings right like the way that I go and interact with my wife and my kids is gonna be a little bit different than when I'm up on stage and so yeah pretty pretty mind-blowing. I had a conversation with a business owner just like two weeks ago and they were not using chat GPT at all it's like ground zero and he's like well what can I use it with and what use it for and I show him some of the use cases that I use it for and he's like oh man like I just I can't even think and so I can imagine how a lot of home service business owners any business owner really who's not using it

right now it can be intimidating because you don't know what you don't know. And so the first thing I told that person was just tell it everything about you. Your life story, what you're doing as a business owner, and then ask it at the end, how can I use you best for who I am as a person. With the one caveat, you got to be paying for it because if you're not paying for it, it's not gonna remember all the things. Right, for sure. And from there, that point on, they've been using it every single day for the last couple weeks

because ChatGPT is now telling the business owner how they can best use themselves as a tool. Dude, it's wild. Literally, AI will teach you about AI, which will teach you about AI. And if you're not doing this, one of the best ways, so if you got one of these new iPhones,

there's this little hot button up top, right? And you can set the action as opening your chat GBT. So what I do is I have this where it literally just goes right to the verbal. And so I can just start talking with chat GBT. So what up chat GBT? Hey, can you tell me maybe five things that I should be working on right now?

Hey guys, it's Chris. If you're finding value in what you're hearing, go ahead and like and subscribe. That way people just like you can find this content for free here on YouTube. Now let's dive back in the show. Hey, sure thing. Given everything you've got going on,

here are five key things you could focus on right now. First, next level pros, finalize the details of your $5 million fund for acquiring new flooring companies. Make sure the terms are solid and the value proposition is clear for investors. Second, impact challenge. Roll out the impact challenge for your next level pros community. Ensure all tracking systems, community calls, and reward structures are in place to keep participants engaged. Third, YouTube content strategy.

Keep pushing forward with your next level pros YouTube show and the new hook for the video on private equity and trades. Consistent, engaging content will drive more traffic and build authority. Fourth, virtual coach development. Move forward with creating your virtual coach. Leverage your existing content to build an AI tool that can answer community questions and provide on-demand coaching.

Fifth, Rockwood Home expansion. Focus on expanding Rockwood Home. Align your growth strategy to open new locations and bring contract labor in-house, maintaining that $10 million annual revenue target per location. These should keep you on track and moving forward. Wild. Like dude, like having that and so to your point is like pulling that up, having a conversation,

like just letting Chad GBT know what's on your mind. Hey, I'm working with this, I'm thinking about this, I'm doing this, what are your thoughts? Like treat them like it's your best friend that knows everything. I think a lot of people get caught up when you're not paying for a chat with BT, you don't have the functionality of the voice conversation and so as you're sitting there and typing, you're always subconsciously trying to make it super punctual and grammatically correct and then you get yourself

caught up where what I love about the voice thing is you can keep it way more casual and I can just dump all of my thoughts and feelings. Don't have to worry about anything else except for just getting it out there into the world and then it can shape it just like that. It's awesome.

Yeah, it's pretty wild. And we're seeing a lot of advancements, especially in the home service space of where you can use this this so we talked about Chad's EBT as a base We talked about wearables like helping track your technicians and everything else But then on top of that you got things like AI voice AI text bots like yesterday We were spending some time. We're training our text bot right now and Like can you walk through like some of those things that we're doing? Yeah, so I mean, and this is really important

for anyone who's got customers calling in, but you have your tech spots, your voice bots, but basically they can answer the phone call, take care of the customer and get them set up for what they need, whether that's another phone call, a follow-up, set an appointment. And it's actually, it's pretty cool. What we were doing, because it's really easy to get it set up, what's hard is to get it finished.

Right, and so that first like 90%, pretty simple to get there and it's like, wow, okay, this is cool. But you have to spend a lot of time, that last 10% actually getting it to treat the customer exactly how you want, to talk, to communicate. I would compare it to hiring, right? Like it's easy to get somebody in the door and get started doing the basics.

It's really hard to get them to like follow SOPs. But the cool thing about AI is like once you train it, right, like once you get it to that point, they never forget, right? Like we're an employee, an employee freaking forgets. They never forget, you can multiply them, you can, and then as you start to learn how to prompt them, yeah, you're just gonna get better and better.

That brings up a really important ethics topic around AI that a lot of people are arguing back and forth on is, is AI actually going to replace the jobs that people are trying to do, and is that ethical or non-ethical? So that's a great question. So one, absolutely it's going to replace jobs, okay, but new jobs will arise from it, right? And that's where everyone as business owners, if you have employees, you need to educate them this way. It's like, look, don't be scared of AI,

utilize AI, learn AI, because ultimately the positions that are gonna exist are people that are managing a group of AI agents that are going and doing all the tasks, but they gotta make sure that one, the tasks are being followed correctly, two, there's not, like, because there has to be fine tuning constantly, like making sure that the customer experience is improved,

the communication's improved, everything like that. That is what the future of AI is, is these people managing. And so like, the way I look at it, there's one or two outcomes. One, that's the case. Or two, the robots do such a good job, then who freaking cares our our life is just that much better Literally got do nothing. We don't you have to produce value because the robots are doing so now We're just out like hiking playing with our kids going going boating and stuff And so it's like there's literally nothing to fear Did you guys see the email that the Fiverr CEO sent out to his whole staff? Loved it. I'll read it super quick if you haven't seen it,

but this was a lot of, it was a controversial email for a lot of people, but this is the CEO of Fiverr. He sent this to his whole company. Hey team, I've always believed in radical candor and despise those who sugarcoat reality to avoid stating the unpleasant truth. The very basis for radical candor is care. You care enough about your friends and colleagues to tell them the truth because you want them

to be able to understand it, grow and succeed. So here's the unpleasant truth. AI is coming for your jobs. Heck, it's coming for my job too. This is a wake up call. It does not matter if you're a programmer, designer, product manager, data scientist, lawyer, customer support rep, salesperson or finance person. AI is coming

for you. You must understand that what was once considered easy tasks will no longer exist. What was once considered hard tasks will be the new easy and what was considered impossible tasks will be the new hard. If you do not become an exceptional talent at what you do, a master, you will face the need for a career change in a matter of months. I am not trying to scare you I'm not talking about your job at Fiverr. I'm talking about your ability to stay in the profession in the industry

Let that be a voice of warning to every single person that's watching this Face it head-on go and take advantage. There's so many opportunities to learn and grow go and get it done today. Let's go