NZXT PODCAST - #036 - Sergio

Episode Date: April 3, 2020

This week on the podcast, the crew are joined by NZXT customer service specialist: Sergio! Sergio and the crew discuss Post Malonnials, Tiger King, and the Pucci Cup. Follow Sergio on Twitter: twitter.com/dukeofpears Listen live to the NZXT 💜 CLUB CAST on our Discord server at discord.gg/nzxt every Thursday at 10AM PT! Thanks to JellyHair#6286 for the artwork!

Hello, everybody. This is Den ZXT here. I'm going to give you a little bit of a disclaimer before the episode starts. As you guys all know, we are currently working from home and trying to find the best way to record the podcast, farm our breadrooms slash home offices slash whatever else you want to call it, home studios. And as you know, there will be some technical difficulties such as what happened today. unfortunately our recording was slightly if not kind of corrupted so it's going to sound a little wonky it's going to be kind of skippy you're going to hear some errors here and there we sincerely apologize but like I said we're still working through this and we're trying to find the best way to do it so that we don't have any loss in quality or as little of loss in quality as possible but don't worry there's still a podcast we were able to salvage

most of it but you're going to hear some distortion here and there So headphone users, be very careful, be wary. If you're in a room with small children, these sounds might scare you. I might scare them. So let's, you know, just, let's all stay tough. And, you know, thank you for your patience and for your understanding. We're going to hammer these issues out as soon as we can. But nevertheless, enjoy this episode.

And here's my intro. Hello, everybody. Welcome to episode 36 of the NZXT Clubcast, the official podcast of the NZXT, My name is Deaden ZXT. And with me, as always is Ivan and Amanda. Hi, guys. Hey, Amanda, how are you doing? And our special guest this week is Sergio from the customer service team.

He is one of the fantastic people who make sure that all of our customers feature past and present are taken care of. And that they leave knowing that we have their best interests and their best gaming interests at heart. he is a great guy, has a lot of really cool stories to tell, and I'm sure we'll have him on another time super duper soon. So with that, guys, thank you very much. As always, the live broadcast of this podcast is recorded every single Thursday, 10 a.m. Pacific Standard Time on the official NZXT Discord server, and that URL is discord.g.g.g. slash NZXT.

so if you don't want to deal with wonky recordings or me talking your ear for two minutes before the official podcast starts, that would be the best way to do it. But if you can't make it, thank you for sticking with us and thank you for understanding. And with that, we bring you back to your regularly scheduled, slightly distorted podcast. Oh, yeah, yeah, yeah, yeah, yeah. We should actually, we should play that on the air. That's like a hilarious print call. We could, but it wouldn't be able to figure that out, right? It is.

This little kid prank called Sergio. He called customer service, and he's like, I have trouble with my computer. And then Sergio goes, oh, what's your order number? And the kid goes, I don't have it. And Sergio goes, what's your name? So I can look it up. And the kid goes, Joe. and then Sergio goes Joe Who and the kid just goes Joe Mama

Yeah that's like the funniest call ever man We have to play that Yeah definitely I think you guys played it when Jim was on Yeah we did yeah yeah so if you if you if you guys in here it go Go in the way back machine yeah and listen to the OGBM podcast It's pretty good yeah I remember when when like that clip was first like released on our Slack channel for work you just hear people laughing in like different corners of the office.

It's like on their own as they were hearing it. It was so good. I think they played it like over loud speakers in the back of the warehouse. Oh, they did. Yeah, yeah. So like a lot of people in the warehouse and from Build Team, they're like the data processors. They all call me Joe Mama around the office,

which it's fine. I think it's fun. It was hilarious. It was what a kid was honestly just an OG. Just amazing. Yeah, no, he. What a great joke. He really, like, he really got you good.

Yeah, I think his dad was coaching him or someone in the background. Oh, I think so? He was in the audio. You can hear someone like kind of coaching him. It's hilarious. Man, I got to hear that back now. Shoot, I should, I should go back on that. All right.

So Sergio, what do you do? I work in customer service. So if you're ever on, you know, we're in live chat asking questions about products or if you unfortunately had an issue. They are on phones or in their ticket system. So yeah, I just try to help out as best I can. I try to be as knowledgeable with current hardware and especially NXTE, NXTE, like, I know, products.

So it's a lot of fun. Sometimes it's stressful. We've been actually really busy recently, which is, you know, I feel blessed to even be able to say that. Tell me about it. Yeah. Yeah, definitely right. But, yeah, I just, you know, help people out as best I can.

And if you ever need any help, ask for Sergio. I got your back. So you're saying that people are able to you specifically ask for a customer service rep if they want to. Technically, if they're on a shift, it won't hurt. So like, let's say I'm on live chat, which is my shift is from 4 to 8. And if you come into live chat from then, you say, hey, I want to talk to Sergio. As long as it's not a prank chat or call, come right in. And then, yeah, you can, you can, especially if you've already been working with one of us before.

That's fine, especially if you, you know, already have an issue and you want to speak to a specific agent. But all the agents here are super knowledgeable, so you don't have to, you know, talk to any of us. I mean, you can trust anybody. Anybody you get on staff, I think we have such a great team here. Like, I really, we're all, we're all superstars. Yeah, and they're totally all listening right now to you, right? Oh, I don't know. Maybe.

Now, tell us how you really feel. Who gets the, who gets the, okay, throw it out, throw it out. No. Okay, so who gets requested? the most. Is it like someone who like who people seem to like more? No one's really popular. I think Dakota is pretty popular because gamers think he's a girl.

Can I get Dakota again? She was really nice. No. No one's really like especially popular. Usually people request someone that thinks he's been working with. Dakota is actually the face of customer service. If you go on our website and you go to the customer support page, it's him i'll show a picture of him right now

it's really funny too because you know just saying the quote is a pretty handsome guy and that photo does not doom justice it is not doom justice at all he looks way bitter iRL guys yeah he looks way better iro wait why does he look like his head was photoshopped

on his body though i cannot confirm or deny that but looks like a fake shirt too fake employee Talk to creative Yeah, it also looks like the logo is like a little tilted Like down

Like it's not 100% like on the level Don't want you to talk to Are you guys sure that it's not like a stock image? Oh, probably my positive I actually I was in the room when they were taking these pictures I walked by and I saw them Yeah

That's funny I even saw them dusting like some lint off of his shirt I think was it was Sergio in those pictures too? No. There was another person taking pictures with them. Gosh.

Yeah, Josh. Yes. Yeah. He's a, he's a associates in photo, so he was helping. Yeah. Okay. I was going to say, like, I thought that, uh, that everyone's implying that they were taking photos of him and he decided they were going to use his photos. No, I just remember there was a couple of people taking pictures.

I can't, can't be looking at that photo. It's so goofy. All right. So, Sergio, how long have you been working at NZXT? A little over a year. About a year and a month. Oh, really? Yeah, yeah, just hit it like last month.

When you, okay, then, okay, yeah, so you started a little bit before I did then. Yeah, I think it was March, actually, you know, so yeah, March 25th, I believe, yeah, March 25th. So, yeah, right over a year. How has the year been? It's been great. I've had a lot of interesting experiences and fun experiences. And once again, just feel blue. blessed to actually have a job now, all things considered, and one, it being a job that I actually

like to go to, which is I haven't been able to say for, you know, my 25 years of life being 26 now. So it's, it's been cool. It's been really cool, man. It's been humbling. And I'm just glad to be here. I think we're all glad that you're here. Thanks, guys. I remember my first interaction with you, like not just in the office was working E3 and sitting at that booth all day right next to the the bang booth. Oh yeah. Yeah, that was really interesting. That was fun. It was my first E3. Oh, really? Yeah. I don't know why I said that as if like that wasn't my first E3 either, but like, oh, really? That was your first E3 as well. But it was totally my first E3 as well. But like I was also my first just saying. Oh, really? I should know that. Yes. Yeah. Like I mean, like, for me,

like I never really saw E3 is like this big thing. thing that I always wanted to go to. With me, it was more like, yeah, it'd be cool. Check it out, you know, to see what's up there. Because I've been the convention before. And, like, E3. That was like my 10th. I was, like, so, like, I hate it.

Thanks, I hate it. Yeah, I've just, like, never cared to go to E3. Like, it's not a convention that I say, like, oh, my God, I need to go, right? It's kind of, and I was bored after, like, the first couple hours to. you. Like, why am I here? It's just long line, Disneyland. It's just like basically lines for everything. That's like all of them.

But E3 specifically, I feel like the exhibit is just like it's not, I don't know, there's just nothing to it really. Like I got like 50 sling bags and that was about it. Like that's all I got out of that convention was just sling bags. And I got like bang merch thrown out my face. by the stage. That was about it. But yeah, I don't know.

It's more funny just to watch the stuff online, to be honest. Yeah, I think I was looking at it with road color glasses because that's, I watch it every year online, like as a kid growing up. Same here. Yeah, drinking Mountain Dew like in the summer like, I'm so excited for Lou Halo or whatever. That's the best way to watch it. Yeah, I would agree, honestly. Like, working it was a different experience, in my opinion.

And I actually may have preferred that because I don't like waiting in lines to play a five-minute demo. It doesn't really make a lot of sense. But working with it talking like NZC fans or just talking to people about it, it was pretty cool. Yeah. It was it was like it was really positive. Like there was no like negativity or any like you know like, you know, sometimes with my job, I deal with like unfortunately a lot of negativity. Sometimes because I am customer support. So people reach out to me and say, hey, I have a problem.

So it's nice seeing like the flip side in person and talk to people like, oh, hey, I love your products. And that's all I wanted to come up to you to tell you was that I love your product. And I'm like, that's really cool. Yeah, no, that's one of the reasons why I always saw people to like, you know, be nice to your people who work in customer service. Be nice to the people who are working, you know, the checkout counter because they probably deal with a lot more crap than you really expect. So like it's always really nice to hear like a really kind word, right? And I remember working like customer service or like just, you know, like a regular retail job where one person just being like nice could make my entire day, right? Like someone just being nice and saying, thank you, really appreciate it.

Anything could happen that day and I would still be happy because that one person told me that they appreciated what I did. I remember when when Dennis first started, I told them if anyone complains, just send him to customer service. Because like on social media, like we're actually, I think we're the first line, a lot of. times of defense when it comes to people complaining like they'll go on Twitter then they'll just like those write this like long thing just like you know yelling's tea but we're we're lucky on social media where you can be like oh we're sorry here contact Sergio and he'll help you out you know but Sergio can't do that it's like someone yells at him and complains and stuff like Sergio actually he can't say oh I've got to us or I've got to that person yeah yeah

for better or for worse. Stuck with them. No. Stuck with them. Yeah, but we thankfully, like, we don't get that many complaints, to be honest. I feel like our customer and service team and just our service in general is pretty good, but it's not perfect, obviously. Like, no business or service is.

Oh, dare you. So when we do have issues, I feel like we do our best to make it right. Like, for example, like recently this whole FedEx thing, There was a huge issue with FedEx where I don't know what happened, but they were not delivering computers to people. And then they would show to people's house and tell them, you have to go to this location and pick up your computer. And they'd go to the location and then they couldn't hand them over the computer. It was like a big old mess. But our customer service team was swamped with calls and complaints.

but I know that we're like Yeah like we're You know Refunds We're just like Isn't that Refunds

We're just like You get a shipping refund And you get a shipping refund And you get a shipping refund Yeah We try to our best to like You know Mitigate the situation

Try to make people happy But for the most part Everyone was pretty cool about it Especially with like COVID going on Like delays Not that that had exact, you know, had to do with this situation, but people were like super cool. So if anyone had an issue and you're super nice about it, thank you.

Regardless, you know, thanks for supporting us. Sorry that you had a FedEx issue. But yeah, it was really stressful for the past couple weeks. But, yeah, I think we handle things for saying that. I think we handle it as best we could. We didn't let us know. Yeah, for sure. I think that's one of the things that I like the most about, just our company and customer service in general is just that we are always willing to listen and do better, right?

Like we never want to sleep. We're going to be up and working as hard as we can. And, you know, if someone has a legitimate complaint, we have no problem listening to them and making sure that we can do our best to fix it. But not until after we check those turn-up prices. Right. That's the most important part. Number one, our turn-up prices. Yes.

Sergio, what's your favorite thing about working customer service? I think you said it earlier was just like those small moments where people are like super depreciative or super stoked on like, you know, an interaction I have. So probably one of my favorite things is surprisingly, as I used to hate this, you know, working retail but like pre-stale stuff. So when someone calls in and asks specifically like, this is my budget, I want a gaming PC or I want a PC that does this and this. and then we just have like a dialogue back and forth about like current hardware and what works for them.

To me that's a super fun break to like, you know, troubleshooting or, you know, I'm having, you know, or so-and-so issue and whatnot. So when I get like breaks like that and then, you know, usually in the end of those conversations, people are like, oh my God, like thank you so much for helping me. I'm totally going to place an order. And then sometimes, like, you know, I'll open up another ticket for something else or like I'll see them down the road. Or sometimes they literally come back in a chat and say, hey, I talk to Sergio. bought a PC. Thank you so much. And I'm just like, that's like, it's like heartwarming almost,

I guess. What's your least her thing about working the customer service? Um, least favorite thing. I guess Cam. No, I'm just kidding, Jeff. Oh. Hey, oh. No, uh, I mean, I guess it's just like sometimes people are just a rude or, um, their expectations are like, uh, you know, extreme and above them. beyond and like something like when I when I when I when I when I when I have to tell people unfortunately like I can't give you the answer you're looking for that sucks like I hate saying that but if you're asking for like me to come down to your house and like troubleshoot your cracking for you I'm like that that's an extreme situation being

I'm saying when I have to tell people like no that's probably my worst like that that sucks I don't like doing that they don't have to do it often but right that's happen that'd be going to cool though right if you had like a like a like a thing where people could come down and troubleshoot their their NZC products or set up like their computers, because I'm sure like people call you guys all the time asking to set up like, you know, hey, I got this computer,

I don't know what to do with it. Like, Hoffston, what's a, what's comment like question that you guys get in customer service? The most common question for build is, and probably one of the most common questions out of all is

the comment, they're like, I'm not getting display for my PC and we're like, make sure it's plugged into the GPU next to the number one sticker. They move it down from the motherboard. Like, oh my God, thank you so much. I've been working at this for hours or something or the other. And yeah. But it's in the Quickstar guide, by the way, guys. But yeah, it's really, really common for people to plug their displays into the motherboard.

I am not ashamed to admit that I've done that more than a few times, even like recently. and been like, man, like, oh, what's going on? And then look at the back, like, oh, yeah, that's a thing, isn't it? Because, like, I think, like, if you're not constantly building and working on your computer, like, you kind of let it sit there. And, like, your brain kind of forgets, like, really simple stuff, right? And then over time, when you had to get back to it, kind of forget, like, the most simple things. Like, how to remove, like, you know, a bracket from your, I don't know, from your CPU or something

or how to take off a fan or something. It's really simple stuff like that. Yeah, exactly. And especially, like, a lot of people that, come to us or I feel like they're coming from like console or you know like you know more you know in-home systems rather than the massive you know two thousand dollar PC and they like don't even know what to do with it they're like this thing is a monster so it can be it can be intimidating I remember when I when I worked on my first PC when I was like I inserted some like graphics card

into this Dell system I had zero idea what I was doing it was extremely intimidated and I like fumbled my way through it after like two hours inserting a graphics card. Yeah, I know how this. Have you always been working with computers? Was that like something that you've done like way before you even worked down in ZXT? Yeah. You said the, you said 12 o'clock. I mean 12 years old, right?

You were working on Dells? Yeah, yeah. Basically what I was 12, I wanted to play, uh, I wanted to play Guild Wars and I wanted to play Age of Empire. So am I in my, in my crappy home del, excuse me, language. My home del computer. It's okay. You say crappy.

It's funny. It's not a lot. Okay. And then my home computer couldn't run it. So I just, like, went to Best Buy. And I was just like, hey, I need a graphics card. This game tells me I need one. And then, like, this super nice guy was like, like, this one should work.

And I was like, cool, thanks. It's how it worked. Like, the odds were stacked against me. And it worked. I was playing Age of Empires and Guild Wars for, like, an entire summer. Sergio was literally walking to Best Buy talking like that kid that prank called him. Basically, yeah. I need a graphics card

I want to pay age of empires and guild woes All right kid Here grab this This voodoo card or whatever was the thing back then Dedicated wham What do you So I heard you a little bit

I heard that you have your own podcast Is that true? I did. It's currently inactive. Oh, no. What happened? It was, like, moving, and then one member moved out of that, because we lived in the same house. It was, like, roommates. Right.

But we've been thinking about starting a backup. But, yeah, we just, like, talked about video games and, like, anime. And I, like, talked about music on there because I'm a bit of a music nerd. So I would just, like, throw random, like, music conversations. And I would just make my roommate, like, listen to stuff. What kind of music do you like? I like anything. Um, like, everyone says.

No, no, seriously. No, seriously. Like, I legit like anything. Um, even like some country. I'm not a giant country fan. Like, if you give me that red solo cup song, I'd be like, hey, can you play something else? All right. What's your favorite, favorite band?

Uh, all time. Oh, I can't. That's a hard. I can't answer that question. You're a horrible music fan then. Um, because I'm a music. I'm a, I consider myself a huge music fan. And if you ask me, like, what kind of music I like, I haven't answered.

asking my favorite band. I definitely have one. Come on, man, you got to have one. So I guess if I say, like, if I have to say, like, what genre I like, it's, like, alternative rock and rock. And then my favorite bands, I guess you could say, like, because I've seen them, like, 12 times live would be Circus Survive. And I probably own more merch from them or I have seen them more times than ever.

So probably Circus Survive. I guess I could say it's easily top five favorite bands for me. But I like hip hop too. I love 90s hip-hop. Like, you play some, you know, Dell, super into it. Far Side, love it. Like, throw anything at me, and I will am super down to listen to it as long as it's like, you know, I mean, as long as like genuine music.

I mean, and, you know, it's not like a joke, like some. Like some. Like, you know. That means we have to have you on again for a music podcast because for a while, I mean, I think me and Ivan's podcast, pretty much starting to sound like a music podcast. Like every week we just be playing music and talking about different kinds of songs they're listening to and stuff like that.

Basically me just complain about Dennis's music tapes. Like about Post Malone and all these. You know, Post is sick. He's honestly a great musician. See? No, he's not. Ivan is so picky and I don't know, like, I swear he says these things to like purposefully annoy me.

I swear he did. I'm not, I'm not picky. I just know what I like. That sounds picky. So it's like you're picking. me, dude. Sounds like you're picking me. I can tell you, I've told you before why Post Malone's not a good musician.

Why? Because Jimmy Fallon does a spot-on impression of him. So if anyone can do a spot-on impression of a musician, I don't consider that a good musician. To me, it sounds more like they're so unique that they have

such a distinct sound or way of talking. Also, his lyrics are... He just sings about dumb stuff. It was just just like, I don't know. I don't find him like a feeling at all. That's just me. He's back in day, they were thinking about dumb stuff.

Everything's dumb stuff. Nothing matters. Everything's not a, I'm not a, I'm not a melonial. A malonial. I hate it so much. I hit it so much. I hate it before. Yo, but that intro, you were talking about like, before the podcast, you're like, yo, I need something like vibe behind me up.

I was literally about to say Taman Paula. And he played it. And I was like, there you got. Tim and Paula was fired, dude. based on fire slaps yeah they're that's good music real apollo is good music that is good music so i don't know how to you know like that and then also like post malone because post malone is like the opposite of i think i think i think everything has to merit right i think there's merit in all kinds of music whether it's like super high brow stuff or stuff that's just like fun the consumer listen to for a good

time and to not have to like think super hard like i don't i don't need uh you know i don't need to you know i don't need someone to like play a crazy solo while reading war in peace you know it can be simple fun music and that's perfectly acceptable and you don't have to be pretentions about it Ivan get off my music podcast yeah i mean yeah i'll say i listen to trash music like i used to love juicy jay like are you guys fire you kidding me he's so good i i actually think juicy jay is way better than post milan 100% straight up what is a what is with this hatred you have for Post Malone. Can you please explain this to me? I still don't get it. I just don't find his music to be good at all. That's not a reason. I mean, I just don't think

he's a good musician. What about his music triggers this rage in you? The fact that it's just like all auto-tuned, the fact that the lyrics are just like, in my opinion, very dumb. Like, there's like no real like intelligence behind them. Okay. The fact that, you know, he just looked like a fool to me. A lot of people look like fools, though. I don't know if I can get it. I mean, I'm not against people having tattoos, but I mean, this guy looks like, you know,

like he tattooed himself on his face. I don't know. He just looks like a cartoon character to me. I don't know. I just don't like them. That's just me, though. All right. Okay, okay.

I just, I feel like there are some good points in there. You're right. Like, some of the lyrics are not very, I aren't, um, thought through and his music is like okay like his music is the type that like I would put on you know if I'm turning on the radio in the car with like the windows down or something and it's on I'm gonna listen to it but I would never I don't in my own time turn on post Malone to like listen to his music I'm going to post trombone okay okay all right moving on sergeo you mentioned anime but what is your favorite anime fully coolly damn damn right my friend damn right yeah

Six episodes. It's so pure. It's like just weird and wonky. And what shows I guess you have to like watch multiple times to fully understand it unless you're just like laser beam pay attention to every single scene. Which some people are like that, sure. But it's just, in my opinion, it's one of the most beautiful and well-thought-out anime's ever. And it's six episodes.

So it's like not oppressive at all. Like a lot of Shonen. But yeah, fully coolie. I think that Fully Cooley is one of the shows that if you watch it at the right time, at the right age, it hits very, very different. Because I remember I watched it when it was first hit in Adult Swim. And I was, I think, like, 13, 14th time. And the topics that that show handles in like the crazy way that it does, like,

it was like, the show is speaking to me, man. That's exactly how I felt too. I was probably the same age as you and watching it. I was just like, it's a coming of age story about a young man or young boy. And I was just like, that's me. I need to learn how to swing the bat. Like, I need to go for it, man. We all got to swing the bat sometimes.

Yeah, swinging the bat folks. Sorry, I just made Amanda angry at me. Anyway, I'm not angry. You're always angry at me. I'm always doing something. People mad. I apologize to everybody all day, every day. I mean, honestly, everyone on this planet annoys me on a daily basis.

You can't exist and not annoy me. So it's okay. I accept it. Right. And I'm good with that. I'm good with being annoyed with you. Right, right. Amanda, do you have any questions for Sergio?

Because I don't think you really had too much interaction with them, right? You answer it or you asked literally anything I would have asked. Got a lot of info here, a lot of good stuff. Nice. I'll keep going there. I guess a question that I would ask would be actually moving on to something else. What have you been watching, Sergio, that you, like lately that you'd want to share with us? Oh, anime or just in general?

TV, shows, documentaries, whatever, you know, a funny video you found on anything that, like, see you that you want to talk about. I have a couple. Yeah, so I'm like a fake anime fan, so no, I just like watch it. I watch it when I can. So I'm not watching any anime currently, but I know there's a lot of good ones. Like, I haven't even seen Demon Hunter yet. But, I know, right?

Demon Slayer. Demon Slayer, yeah, there you all you to see. Fake anime fan. He's like, I haven't even watched Avatar the last urban year yet. Is that anime? Yes. Of course it is.

Yeah, it is. It's anime. So I just watched Big Hero 6 for the first time last night, and I rewatch the entire Lord of the Rings trilogy recently. just mainly like catching up on things on Netflix there's this one show it's a call

I can't remember what it's called right now but yeah just like watching random Netflix things honestly have been watching a lot of TV recently but I definitely need to rewatch Ray Zero because that's kind of one's like season and yeah that's it what about you

what about you we have been watching Tiger King on Netflix Dennis, your thoughts on that? It is one of those amazing, one of the most amazing things I've ever seen in my life. What if that would be? I watched the first two episodes. It's nuts, dude.

It's so crazy. Like, when you think, when you think it's, like, done, I think they're going to, like, hit this apex and this is just going to wrap up into this, like, little bow. They throw something else in, and the whole story just explodes and expands. It goes bigger than I thought it would. I feel like episode one. Because I just started watching it. I feel like episode one was like not even that crazy.

But then episode two, it's like every five minutes. It's like something just keeps getting weird and weirder. And I'm like, what the heck is going on? I feel like as they keep watching it, it's just going to be like that where it just keeps getting weirder and weirder. Episode one was like not even that weird for me. But episode two was just like, yeah, episode two is what hooked me. I was like, what the heck?

This is just too weird now. we were um we were watching it as a group on discord as part of like uh you know social distancing uh movie night you know being being being being good friends to each other keeping everybody in check and uh every like five minutes people were like what what what what's going on oh my god oh my god there's actually someone in the chat um who has a british accent and every every every five minutes to be like oh my god oh my god oh my god it was a great it's a great it's a great greatest thing in the world. I just want him.

I just want him to say that every single day in my life. I just want him behind me. So when something happens, he's like, oh, my God. It's perfect. Yeah, it's a really crazy documentary. Yeah, if he haven't finished it, Ivan, you really, really need to. Yeah, I will. I'm not going to, like, you know, binge watch it or anything.

I would, but I would. I would. I get nuts. I like, uh. I like to sleep, man. they they do this thing where they kind of get really heavy in certain areas of the show you're like you know like this isn't fun anymore you know this is kind of getting a little too crazy and then all of a sudden the new character pops in and then it just goes like just

makes a hard left to like an area you never thought would go um I know the similar show to that actually is um you don't you don't you don't F with cats on the internet and if you guys have seen that one I did see that one that one was just too too It was dark. Yeah, it was like too dark for sure. I was like, I wish I didn't watch that. It was pretty crazy. Amanda, do you watch anything else?

Well, I was going to add to Tiger King. The entire series just felt like, it was like a wild ride, like a roller coaster that I really wanted to get off of, but I felt like I was strapped in and I just had to see it through. and I actually showed like my friend from the Netherlands that documentary and he was just like what goes on over there like how how is this stuff possible why and he he binged it all in one night he couldn't stop watching it he he didn't he couldn't believe that people do that stuff

over here and I mean honestly I feel like when you live here it's like you never underestimate it you know, rednecks, but like, for someone who lives in another country, you're just like, how? Like, it's just mind-blowing. So highly recommend. Definitely you should watch that. It's pretty insane. And like, even the first, like, couple episodes, it does not prepare you for the spiraling that's

about to happen and just the massive rabbit holes. So every single episode, there's just different where you're just like, what the hell? But, yeah, so highly recommend. Tiger King. Lots of great memes out there for it too. Some rednecks folks. And the other thing I watched actually very recently, I don't know if anyone else has seen it,

but it was amazing. It was amazing. I loved it. And Dennis, I know we watched it together, so I'll let you start. What were your thoughts? impressions, feelings? It was a beautifully shot film and I don't use the word film very often. I'm going to get really pretentious boy here.

But like that movie was, it was beautiful to watch. Like it was just so well shot. And like you really felt the impact of like all these things happening. There are just certain scenes where like the camera just not stop following the person. And it's, you feel like you're on this right of them. The whole movie is shot or edited.

wasn't shot like that. It was edited in a way where it's always on that character throughout the whole movie. Yeah, and it was really, really good. He actually, he copied that style from this other movie. I forgot the name of it that actually shot it that way, but he edited

it that way. But it was, it looks really cool. I liked it. Yeah, I think actually, I think the scene where he's running through the field, I believe that was all shot at once. I don't think they edited or cut that whole sequence where he's running. I think I believe I read that somewhere that that was just like a straight

shot. Correct me if I'm wrong, but I'm pretty sure. But yeah, like I think that's why it like captures you right from the beginning. I have a hard time getting into movies. Like within the first 20 minutes or so, I can tell whether or not I'm going to like something. Like I can just tell. And with that movie, as I was watching like the beginning part, I'm just like, oh, this is it. I'm going to love this movie. I know. Because they just make you, like right from the beginning, they just make you care. Like, oh my God, what is going to happen to these characters? Like, what are they going to get into? I need to see what happens next. There's not like tons of action all thrown in throughout the entire movie, but it like, the suspense and the, just the kind of way that they just throw you in,

right? They do this thing. The odds are against them and then, you know, you. And, you know, they just, You just have to follow it. So I just like engaged me right from the very moment that it started and all the way through the end. And I just like, I don't know. It was just really good. I haven't seen a really good like military war based film in a while, to be honest. I haven't been a fan of a lot of the recent ones that have come out. But that one was like that one just like hit the spot.

It was really good. Did you see it? Sorry. No. My roommate literally like stopped me in the hallway one day. He's just like, you need to watch 19. 17. I was like, okay, bro. I've only heard great things from it about it.

You can rent it on like Netflix and Netflix on like Amazon for like five bucks or something. Like that's just because you can't go anywhere. So like HD rental, sure, whatever. Also renting something digitally is like the dumbest idea in the world, but whatever, you know, that's a whole other. That's a whole other conversation. I think what I liked most about it was that it was that it was, World War I, which you don't really see too many World War I films. It's always World War II or like Vietnam, right, or something like that. But it was really, really like the, the things that

they were kind of showing you, just like, especially when they were going through, and I want to spoil it for Sergio, you know, certain areas of this like conflict is pretty nuts. You see such a stark contrast from like, you know, one part of like the trenches to the other to these open fields. And it was really great. It was really, really great. Well, that was a, like, that's not how wars are fought now and that's like that's like it's just imagining how like people fighting a war like that it's really crazy yeah they're literally stuck in one spot fighting for literal inches of land like not even making any any like gains right yeah and it makes you think about that too like you can just you just for me i was thinking about technology a lot when i was watching it i was like dang like imagine you're

just looking at a map for, you know, a few seconds and then you just have to figure out where you're going and they're not the best maps most detailed or anything. There's no technology. There's no way to really tell like, you know, if you've gotten lost or if you're going in the right direction and there's easily, you know, ways you can just stumble across the enemy and just not even know. And I don't know. And they just didn't have, they definitely don't have a lot of things they have now. Or they definitely didn't have a lot of things they have now. So I just like, I don't know. know what it would have been like through that but I imagine pretty dang traumatic and just like crazy but it's funny because you know like um there was a lot of volunteering people just you know there was a lot of pride back then for stuff like that so um but yeah I just like that was one of the things I was thinking about throughout that movie like dang I don't think I could have done that I think I would been crying next to that tree just chilling in but but yeah when I was growing up they would always have his movie check it out up on the TV like way back you've been

free like I watched half of the Kanzas movie and then it was just bored out of my mind he would be cracking up no I'd be watching like I know you why it's funny do you can you explain who that is right away 45% Ryan tomatoes Kintin Flats is I'm not in the minority way but he was like the most I find it funny that you use rotten tomatoes and like these these uh these insights when you like to form your own opinions on certain things like one of the greatest artists over generation post malone I just no I just platinum selling artist Ivan looked at I looked at it after the fact I don't look at them before the fact um I think if post alone had a rotten

tomatoes he'd be at 100% that's all I'm saying I'm going to bring it back to that I just appreciate. To the show Ugly Delicious on Netflix. If you're looking for... I love that show. Yeah, isn't it great? Yes. I started watching it because my girlfriend recommended it.

But it kind of reminds me a little bit of parts unknown and no reservations. Kind of get like that Anthony Borgadding by it's like just food and like culture. It's cool. Yeah, it's much more, you know, there's a lot of food shows I've watched that are heavily just like the focus is on just the food and that's what they're talking about but like that show is much more like here's the culture of these people and their food and like throw in some history and stuff like that and it's much more of like a deep dive it's more intricate more you know well thought out I would say than just this dish is really good here's how you make it you

know um so I I would highly recommend that show as well it's really really good um and he has another one too i was showing dennis i forget what it's called but it's the one where he goes to he like meets up with a celebrity and they go to a specific city or country or whatever that means something to his guest and then they go eat food and they talk he did one with like seth rogan and vancouver and um he did one with uh christina lake morocco or saying um but that one is also really good you should definitely do something right right Yeah, it's something like that. And the one with the first episode,

the one with Seth Rogen is like really good. And if you're not a Seth Rogen fan, I guarantee you when you're done watching that episode. I mean, if you can deal with his laugh, you'll be a fan of him. Because he's actually like a really smart guy. And I like that. I would say the main thing that I like about both of those shows

is that David Chang just has like a really good way of provoking like thoughtful things from people kind of like the host of hot ones like he just asked the right questions and get like the good answers you know um so yeah I would definitely recommend that as well

um was ugly delicious the was that the one where they had the taco episode the one that you yeah yeah the one where you wanted to show me and be like oh this is how this thing was made remember and it started here and then I was like oh yeah I've seen this show So, yeah, that's the... Yeah, I remember watching that.

There's that one guy, I guess, who was like... He's like a really big, like, food critic in L.A. And he was like, oh, if you haven't had tacos, you know, like this, then they're not good. You know, like, you see him... You see him take a tortilla out of a bag. I'm like, dude, like, shut up. There's just certain people that he had in that show who were, like, crazy pretentious, especially pertaining to tacos, you know?

Food of my people. I'm like, dude, you can get... You can get tortillas out of a bag. perfectly okay. It will have to be home. It takes time. Takes effort. It's money, right?

The ingredients are very important. Yes, the tortilla is important as well. But let's just be honest, right? And no one cares. And that's the thing. For tortilla, as I will say. The tortilla brands. The brand does.

Yeah, for sure. The brand does matter. But I mean, like, if you're going to discount a taco truck or like a taco place, because of the fact that these tortillas have come out of a bag like, you know, maybe you just are just too good for this world.

It depends on the type of taco and the price they're charging for that taco, I think. Oh, yeah. And also the ingredients in the taco. If it's like a gourmet taco truck that's, you know, using like duck confid or some feta cheese or some like obscure.

Obscure feta. You know, for a taco. Yeah, yeah. That's like not normal for taco. If it's a taco like that, that's Ritia better be handmade That was the thing too About like did you guys see the pizza episode

It had a bunch of Yeah because I had a bunch of like really pretentious Like Italian Americans that like Their own pizza by hand and they roll the dough with a wine bottle And whatever right And there's this guy like from Brooklyn Who like makes his own pizza he has a really famous place And the

David Chang just sits down with him And he just throws a domino's pizza in front of him and says, what makes this not pizza? Like, why is your pizza the right pizza and this isn't kind of thing? And so they're, you know, talking through it and he's like being stubborn. He's like, that's not pizza, you know? And but he had this conversation of like, why not? Like, why can't we just like crappier versions of things?

Like, if I want to go to Domino's or Pizza Hut or whatever, because I'm in the mood for, like, fast food pizza, why is that not okay? Why is that not real pizza, right? I'll tell you exactly why. I'll tell you why it's wrong. Here we go. Here we go. To eat pizza hut or dominoes or whatever.

And the reason is wrong is because better pizza exists. So? That's the reason. Maybe I'm craving and I'm in the mood for not great quality pizza. Maybe I just want to throw, like, have some dominoes. Like I've had really amazing pizza. Like I've had the top of the top, right? And throw on some post malone.

Exactly. Yeah, like, they, yes, yes. Sometimes that's what you want. Yeah. How will you ever know what's good once you have the crappy stuff, though, right? Like, that's, I think it's like, that's the thing. Like, you have to go back down and kind of play in the mud a little bit to remember what it's like to be clean, right? Like, if you don't have dominoes and if you don't have Pizza Hut every now and then, then you can't really appreciate what, like, the really good fancy stuff is, right?

You have to have that contrast. You have to know how to do it. doing dominoes or pizza hut, like, if there was no better options around you, but we live in Southern California where there's, like, there's tons of good pizza places, you know, so it's like, right. You know, like, tons of at home, you know, like, tons of good. Go on. I don't know.

That's just how I see it. And it's not like it's, like, it's, like, even more expensive or anything. I'm going to just show this out there before we change topics. East Coast pizza is way better than West Coast at me. That's a fact. No, that's a fact. Fact. Yeah, I don't know if anyone tries to argue with that, I would love to hear it.

But I have a lot of family on the East Coast. And we have better tacos here. I'll tell you that. Yes. The pizza's way. Grew up, grew up in Connecticut, been to New York, been to Boston, had all the good pizza, had like Pepe's, had all the staples. And since I've been in California, I moved over here.

I have not found pizza that's anywhere near as good. Not even close. I've had East Coast pizza, West Coast Pizza. Where? The best pizza is Midwest, Chicago. Oh, God. Now, how are you doing? You definitely don't know what you're talking.

In the podcast. And the podcast. It's like lasagna. It's so good. It's way better. Yeah, because it's not pizza, dude. It's good. They're good, though.

They're good. My girlfriend who lived in Chicago nearly her entire life doesn't even think like she's like Chicago deep dish pizza is not it's not anything it's like literally saucy cake why no one wants that no one wants it all right I'm never wrong I'm out of year all right then all right later later on talk no hey hey we had a nice spirited debate there I'm definitely down for that it's good it's good I like it yeah for sure um pizza malone I'll go back real quick, Sergio, and ask you a very important question. Do we ask every single guest? Are you prepared? Are you ready for this?

Hold on. Okay. Okay, now I'm ready. Okay. What is your favorite NZC-C-product? Number one in your heart, in your mind. What is it? So, as of right now, I'll say the crack in Z, because I'm sitting right next to it, and it's beautiful. Are you at home or are you in the office? Okay. I got one. So I have a Z, I have a 710, I, so.

But, like, I really, really want an H1. That is, like, the most gods to your case we've ever made. That thing is insane. So I'll say Z first, H1, close second. Mika is saying the Manta. I do have a Manta in my closet. I bought one, like, like, probation was off. We had a bought one.

But everyone hates it. Nah, that's the best case we ever made. See? Ivan's a fellow Manta fan. Everyone makes fun of me in CS and says I run the Manta Reddit page, but I don't. It's not true. That's me. All right. Now, here's the real one.

What is your least favorite NXX-C product? And be honest. Ooh. Be honest. Be real. We're showing this to Johnny after. Yeah, by the way. Don't tell Jim either.

The N-7. It's probably my least favorite. Really, why's that? I don't want to get into too many details and bag out of products, but it's just, I guess you could say, like, I've used Asus motherboards like my entire life. Like, I love their bonus. I love their how they have their things set up. I just think they're great quality of keyboards. I'm using MSI in this current system for the first time.

Still great quality. Not that the N7 is not great quality. I'm just not a very big fan of the BIOS, how it's, you know, how it's set up, how you update the BIOS, everything. It's just not, it's simple, but it's a little too simple for me. I like a little bit more control, like a little bit more features. You should compare it to those other brands that you like, very first motherboard and then answer. You're right.

That's why I didn't want to like, go on it. No, no, no, no. That's not fair. That's not fair. Because, no, actually, I don't think it's a good point because if you were to have so many good examples, right, then what's your excuse, right? If you have all these. I just play an old advocate.

I don't know, right? But let's be honest. us about it, right? Let's just say, you know, like, just take away the fact that we work for NZT, right? Just in general, if you're bringing out a product that's already an established, like, brand or like an established, like, industry or product category or whatever you want to say it, if they're already a lot of really good examples, what's just excuse for putting out one that maybe getting is good? Yeah, that's what I thought. I don't know. It's close.

And all just goes to say, though, that designing products is very difficult, right? And, you know, it's not easy. And from what I've heard, motherboards in particular are, like, a pain in the butt. And that's putting it, like, incredibly lightly from what had been told. Just here and there. Yeah. So if you could see NXT make one product that is not gaming-related. what would it be?

Gaming related. That's a hard one. I guess a gamer desk, no. I guess speakers, like monitors, because we already have like the headphones. So if I had a nice pair like NZXT, like really sleek looking like similar to my, similar to the cases, very simple like design.

I would say some studio monitors, some studio monitors. Okay. Speakers. Yeah. Okay. Okay. Okay. I'm down with that. I'm down with that. Yeah. No, I think I always change my, my, my answer on this stuff, but I kind of would like to see us make like a chair. Just to see like what the NXT like method or design language would be if you threw it into a chair, right? Which just has to be, has to look beautiful, but also has to solve a problem in like, in like form in a certain way, right? I really want to know what the chair will be in. If it looks like to be, it looks like to look at. And it looks like to look at. And it looks like a problem. And it looks like a lot. And it looks like it. anything like that

gamer bed from Japan I might be kind of down that's gonna lie it'd be pretty good um I think so

yeah it'd be called the the cheek elite the cheek elite is it's it's a smoke how's it a smell

rest your cheeks like a king or something with that right there's definitely a good tagline there somewhere NZ cheek tea NZ cheek tea

Ooh That's not a battle one The NZXT peach Something like that right The cake I don't know There's some good ones there You got cake

You got peach You got cheeks There's definitely something there The hamster's running on the wheel Right now But you know I love to do this thing for a minute Surjew

What have been playing right now now that we're in this lockdown situation I've been playing a lot of D&D and Oh, okay What's your character? I'm the GM for a couple

And then I've been playing Animal Crossing And Divinity original sin too Which is a little like D&D the game And And that's pretty much it Like I played war zone a little bit With some co-workers

but not a fan honestly in my opinion the most fun I've had playing a battle royale and I don't like battle battles at all so I was from someone who didn't like PubG really didn't like whoa

yeah didn't like Fortnite and then I'll say war zone is like because the stakes are a little less high it's so much easier to get back in the game it's it's done doing a lot of interesting things I can see why a lot of people are fans of it yeah um

Cool. Yeah, we can go straight into community questions now. I'm ready. I'm ready for that. Are you guys ready? Keep asking, by the way, if we haven't hit the limit, feel free to keep asking them and we'll pin the ones that we like the most. Right. Now, just real quick, Sergio, I believe he did say you had a cut off at 11 or do you have yet to go now or can you stick on a little longer? Yeah, like five more minutes or whatnot. I think we'll be able to survive. All right, cool.

All right. Any questions for Sergio? Because I'm for him quickly. Question two swoops. How was it joining the NXT team? What changed and for the better or worse? So, wait, sorry. Can you repeat the question one more time?

I don't think I understood that. How was it joining NXT? and what has changed either for the better or the worst? I'd twice within like six-month span, didn't get any calls back in the next one. So it was like, you know, I definitely had to apply multiple times and then do multiple interviews.

And it was during an interesting time when I got hired, there's a lot of changes happening. You know, I couldn't really comment on better or worse, really. But it's been, it's been interesting. It's been, and I feel like you're going to, company based around technology you have to adapt and like you know the whole department and it's not really me personally it's more like what is the apartment how is the apartment going to move forward how is you know how is it going to affect you know other departments like it's kind

of you know ever moving uh you know vehicle or companies like this but um in my opinion better you know i think if johnny and everyone is just trying to make the company better so i'll you know i'm more i'm positive that um one you know if you really want to work at this company you can and then too if you really want to work in this company and you know you're going to help us move forward so it's been it's been great uh being on you know getting at it to it um and then you know working here so i'm positive for the future nice awesome cool i actually could i got a follow up for that if you don't mind go ahead where do you see yourself from five years dude someone want to ask me that too recently. It's hard to say like I mean I'm working on my IT certification so

that's just something that I just is easier for me I guess because like I have it's it just comes easy to me learning that kind of stuff. I would love to work at NSXT in five years my right I'm not where I would be because you know most of my school is online and like you know certifications and stuff but I'm down for whatever I mean I'm so open to any like new experiences or any role really. Like I want to learn. Like so I don't know. Yeah, five years is hard.

I would love to still be at NST. I can say that. What my specific role would be, you know, if there's room for me somewhere, I would love to move into the role. You know, what would it be sales or whether it be, you know, I don't know. Whatever. Like I'm down. I'm super down to learn.

That's funny because I feel like we have really similar answers. Every single time someone asks me that. The first thing that like I think of is like, well, I hope I'm still working at NTC first and foremost. I don't know what role I'm going to have. I don't know where, like what or where I'm going to grow into. But all that really matters is that I stay in this company because I just love my job. And I don't want that aspect to change where I'm going to go.

I don't know. But as long as I'm still there. So yeah, I definitely feel you on that. In five years, I will be post-Malone. I believe it. Post-Boppier. I am already. I'm a post-Molonial, so.

Oh, God. Next question. Question is Sergio. How has your experience? How has been overall working in CS? I feel like we've kind of answered this. I don't know if you have any more comments you want to add to it. Not really.

It's been, for the most part, positive. It's hard sometimes, of course. It's busy, super busy. You know, we're not the biggest team, but, you know, I would say, like I said it before, but again, I'll say it again. I love my team. They're great. Everyone's great. And we all, I think for the most part, we're pretty well together. So it's good.

Right. Awesome. Kind of just going through and seeing if there was any specific questions to you. I think most of the rest of the ones are just general. Do we just want to continue with general questions? Yeah, we can do one more and then I do have to go. Cool. Question for everyone.

Do you think that the COVID spread will have a significant impact on PC components, manufacturers, including NCXT. What we want to go first? Yeah, I already have. Watch Gamer Rangers' Nexus. Not that I'm the big gamer's next thing, because sometimes they do make me mad. But they had a really good piece about this.

So definitely check it out. I would say that they're actually in, like, in Taiwan. They did multiple pieces about it and talking about, you know, what's getting affected more, what's getting affected less. So I would check out the experts for specific answers. on that. Yeah. What was a question? Sorry. Um, if uh, COVID had an effect on like component manufacturers. It really has to. It did like three months ago, um, when, when COVID was spreading through China. But right now, China's like, uh, pretty much back to normal. They're, they're

working their way towards, uh, you know, normalcy. But they're expecting that. Yeah, we did. I think what I've been reading to is that they're expecting that there's going to be phases or rounds of this because it's not going to go anywhere and we don't have a vaccine. So it's kind of like, you know, right now it's pretty bad. Then they're hoping summer's going to kind of die down a little bit. And then it's going to come back really strong in fall and winter. Because, I mean, that's already flu season as it is as well. So I think we might see some like changes happening long term too that are just going to come back. going to kind of like crop up here and there. So we're just going to have to see. I mean, no one can, no one really knows right now. It's just kind of like a guessing game. Very spooky. It's very spook.

Very spook. Yeah. Yeah. Do we have time for another question? I do have to go, unfortunately. Okay. Thank you, Sergio. Thanks for Joe.

Ivan, Dennis, Amanda. Follows Sergio on Twitter. Yes. At Spupeo. That's such a great name, dude. You too, thank you. Okay, so you have some more questions, right? Yes.

Go ahead. You want to take over? Go ahead. Yeah, yeah. Darkie, question to Amanda. Are you happy with how the Pucci Cup has went so far? Do you want to wait? I'm going to talk about the pitch you up later on.

I know there are some questions about it, which I will answer, but not go into many details, just because I will be speaking about this. I will say I am happy with how things have been going, seeing the activity yesterday when we started everything up. I had so many DMs, so many pings, so many things happening. It was pretty chaotic, but it was good. It was like a good chaos. It seems like the server has already.

been pretty active and I haven't gotten you know a lot of complaints or negative feedback I think most people are are pretty happy with it including myself so um that's all I'll say for now but I will be talking about the Pucci Cap later in the podcast too cool all right uh money wants to know what sort of things do you miss most uh being in quarantine do you guys miss being in the office yes yes for I miss being in the office because at least I had a time frame in which I would go into the office and then leave. And then I knew that later that night, okay, you know, I get home. This is my relax time, right? Make dinner, whatever.

And I feel like being in quarantine, there's, it's much harder to have like a shutoff time because I'm just at my desk all day. So that transition period between working and not working, sometimes I'm still working at my computer until like 10 o'clock. and I woke up at, you know, or I started working around eight. So it's like, you know, that kind of sucks. I also miss going out with the homies, going to cream barbecue, going to go get ramen or fah or whatever, right? Like just being able to hang out with people or going to lunch, being able to have that breather, right?

You just go outside, forget about things, get in the car, look at the freaking mountains, roll down your windows. I miss all of that. It feels like a, it almost feels like it. distant dream at this point. Like, I don't mean to sound dramatic, but I've been in the house for like, I think three weeks straight now. I literally have only left to just go outside momentarily around where I live. So it feels like forever ago that we started this. And it's just, it's become, it's becoming like a little daunting. So. I haven't about you. My life thought hasn't really

changed much, to be honest. Okay, well, great. Awesome. Cool. Oh, but, yeah. Well, I probably live, I'm probably the closest employee to the office. So, like, my commute is literally, like, a block. So it's not like, you know, it's that crazy. And I've always kind of worked the long hours, too. Like, as soon as I'm up, if I'm awake, like, I'm doing something work-wise.

And I still go to the office. I go there once a week. I'm about to go tomorrow to ship out more stuff. So the only thing that's kind of been hard is is having my wife and daughter home while I'm working because we kind of have to like, you know, respect each other's spaces. But I do miss seeing everyone at the office. But I feel like we have so many meetings now.

Like I still see everyone like every day. It's not the same. That's the same, yeah. It's not the same as like, just like, I don't know. I disagree. I would say this is way more cons that there are pros. TBA and GL, just saying. I would have to agree.

I'm just, I'm hoping things get better within the next month or two, and things aren't as crazy, and we can start working our way back to the office and everything. We'll see. We'll see. All right. You have a funny way for us. What's the one?

biggest or like how to computer laying on my monitor. Probably like 99% of like customer service stuff is just the really simple things. You know, and the big problems are usually a few and far between if our computers are made well, right? Read the manual. Yeah, there you go.

Yep, it's the dumb says. Read the manual. I'm trying to think actually, because every week we have a meeting and then Lauren or customer service manager actually tells us the top complaint. it's usually like I think the number one complaint so it's just questions yeah it's a question

number one question we get is how do I track my order or I believe that's it or um or what's the other one when's your next sale right or when's your next sale that's yeah popular one people looking for discount codes stuff like that like we just hand them out you know like just exists in the ether and he's going to pull them out of the air

the number one complaint is about the people who we run social media. Yeah, sometimes we'll get in trouble. C-Cat wants to know, when is the small four-factor PSU going to be released to the public without the H-1? Probably never. But you never know. Because we usually make products for a wide majority of people, why the H-1 is designed the way

it is, right, to eliminate the trouble of... creating a small four-factor PC. So why would we take that apart, you know? But we could. You ever know, right? If it becomes more of a thing, but like, you know, if you only make one small four-factor computer and it already includes a PSU,

then why would we, you know, take it out? You can use it with any of our products. Big brain. Razzyk is, I think I'll say pronounce it. Have you ever bent the rules in a customer? Have you ever bent the rules in assisting a customer? That's actually good question. I think all the time, literally all the time.

People actually frequently post things on Reddit or even social media. Like, wow, I can't believe NCXT did this for me because we do go above and beyond our customers. Not just customer service, but even like I've done stuff for customers just because I wanted to help them. And I'm not the only one. I know there's plenty of employees who've done a lot for customers. Yeah. Customer service is the only service. Yeah, I'm not sure what the official stance on it is, but I'm pretty sure it's like,

you know, were you helping customer? Yeah. Okay, cool. You know, you're pretty much good to go. Like, as long as it's, you know, for a good reason, you know. The official stance is we'll do whatever to make a customer happy. So, like, I brought up the FedEx thing earlier. So a couple days ago, you know, when that whole.

FedEx situation was going wrong. His team decided, we're going to give all these people free shipping. And then I got a message from, from Corey, who runs their operations over there. And he's like, hey, we have full slant shirts.

And I was like, sure, no problem. Like, it's, whatever it takes to make a customer not feel bad and enjoy their experience, we'll do it. And it's good. It costs money, you know, but that's like that's not the point. You know, it's the point, the more important thing is making people happy. It's worth there for the customers, right?

Yeah. Magma Man wants to know. If you all didn't have NXT to work at, where would you work? Oh. I would work at build. I might be like at Capcom or something, I think. I think. No, I would probably have my own business.

Doing what? Memes. I don't know. Social media consulting. That actually wouldn't be a bad idea, to be honest. Just tell everyone why they suck. Yeah. I mean, that's pretty much a consultant work, right?

He says, hey, you guys suck. This is how it could be better. It's basically what I do with you and Amanda every day. I would say that's what we do to you every I know It was a joke No I mean we do it to each other It's how we

We make it better Yeah that's how we get better Keeping each other on our toes Bringing up like all sides of a situation Sometimes being a little insistent on things It's not To annoy each other You know get our sinners or tell each other that we're

doing bad, but make ourselves the best version that we can be, I think. I think that's why we all do it. I don't know. Maybe Ivan just wants to tell us we suck occasionally. But, yeah. Yeah, Amanda, if you weren't at any. I mean, I think the, like, kind of easiest response to that is just, like, probably another company similar to NZXT doing a similar thing, because before I worked at NZXT,

I was already in, I was already working community management, um, partnerships manager style jobs. So I likely would have just shifted over to, you know, a different company. So not really changed. Obviously,

preferably I'm working for NSXC because this is where I want to work. But if I, you know, I think a job, um, yeah, that's essentially I would have just, I would have just done that. So,

um, yeah, I would destroy you guys if you guys work the competitor. I don't think so. I don't think that's true. Yeah, I don't think that's true either. Exactly. That's exactly why I would because you don't believe me.

Always bet on puppy. Sure. Moving on. Myself, I'd probably be working in the video game industry for like a publisher or developer, I think. Because like, I really like video games and like I really like the video game industry. I know it's not like the most stable thing in the world, but like working, like, for example, like if I could, like I'd be working at bungee, you know, as like, you know, community or like social media or something like that. Just because like I like video games and like working with them.

But I am really happy where I'm at and I wouldn't go anywhere. Actually, hilariously enough, like a month or two after I started, I got to offer for Capcom to work with them. And there's San Francisco office doing social media in community. community. I was like, no, I'm good. Nah, pass. Pretty good here. This place is pretty awesome. Y'all probably can't pay me enough anyway, so I just declined their offer.

Okay. Let's see. The next question is Mega Man. How do you see the product line for NSXT going? Will you ever have an official store in the future? Or question, question mark. Good question. You have a store.

I think it means like a physical retail location. Oh. Well, I always thought people at a place to take over the world. So eventually, if we want to do that, we're going to have to, you know, make every product and be available everywhere. But I have no idea when. I hear your freaking mouse will squeaking. So, like, yesterday we were in a meeting. We were talking to Ivan on Google Hangouts.

the meeting and I see his finger kind of scrolling up and down on his wheel and it's legit squeaking like he's like squeezing a mouse or something like Ivan what is wrong with your mouse buying you one please I see this man is like the most noises out of like everyone

it's like all for me it is well mouse mouses more mice are supposed to squeak right okay anyway I think us having an official or honestly, I don't know if that, I mean, again, I'm not, you know, I'm not a master planner like Johnny is, right? I'm not a designer, right? Um, but like, I don't, uh, I don't really

know what a physical store would really accomplish that you can't do through like an Amazon or like throwing, you know, a product in a Best Buy or stuff like that. Maybe like creating like an experience, right? Of like, this is how you want to experience your products, but, I mean, to be honest, I think we really would rather focus more on just making really cool stuff than having to, you know, make like a store and stuff. The pop-up was great, you know, but also, you know, I don't know if I would go to like every single day to buy something, right? That's kind of my opinion, though.

Ivan, what do you think about that if you had a physical store? I think it'd be cool, but I wouldn't want to work there. Yes. Yes. Imagine. What inspires NSXT to do things like the event. and be a foster community. So what inspires us to foster community?

Evan you go first. I would say it's the fact that we are part of the community. You know, we're gamers and we want to do cool stuff for gamers. So we just do our best to do that. Yep, pretty much it. Can't go anywhere else with that. If we weren't gamers, it's like we wouldn't care. You know, we wouldn't be doing the podcast.

we wouldn't be doing the Poochie Cup, we wouldn't be doing the club rewards. We wouldn't be doing, you know, even memes on Twitter. We just wouldn't care. We would only care about just selling things. Okay. When was the idea of the reward system born?

Why was it introduced? Great question. So, back in the day, when I didn't have Dennis or Amanda. I created this server, and it was literally just me and like 10 people. And then little by little,

these 10 people became like 100 people. And I noticed that the more active I was in the Discord server, the more active the people on the Discord server would be doing things like going on Reddit and DefendianzGST, when someone was, you know, talking smack or something, they'd just hop in there and be like, hey, how dare you talk about NZXT? They're actually really nice. And they'd, you know, they'd give customer service assistance on Reddit. And they would be the first ones to,

to, like, you know, comment on our, on our tweets or retweet a tweet or post a picture on Facebook and things like that. Right. So when I started noticing that, I just, I would, I would send them things. And I always felt bad because believe it or not, I do wish I could send everyone a free computer. But I felt bad like so many people messaged me every day. Can I get a PC? Can I get a free PC? Obviously I can't.

But then I started thinking, well, what can I give these people? Especially the people who are, you know, helping NZXT so much and loving NZXT so much. So then I started just, you know, making stickers and shirts and things like that. And then I noticed that more and more people really, really like that stuff. So then I basically just decided to turn into like an official program for the community called the NZC Club. And that's a story, you know. And I think in the chat they're saying cuddle, cuddle, cuddle, cuddle. Yeah, cuddle was the first the first person, I would say that inspired me to do the stuff because he's,

Cuddle is the first person who I really feel like really believed in NXT and Poppy from the community. So he kind of inspired me to do what I do. All right, cool. Thank you, Cuddle. Thanks, Cuddle. Dan, what's your favorite anime? We already answered that earlier. Did we ask the Pucci Cup question?

No, but we're going to hold it for your stuff, right? No, so I said there's some Pucci Cup questions, but I'm going to answer them. I'm just not going to go too into detail. How did the Pucci Cup idea come around? This isn't something I'm talking about later. The Pucci Cup idea came around because we wanted to do something for you guys that was more ongoing. So like a consistent way for you to participate in the Discord that goes beyond just getting XPeting Club. Club is awesome.

and we love rewarding you guys and sending you things for like leveling up. But we wanted to create something else that could just be a little more engaging on a daily basis. So, you know, maybe an event would be going on or an activity or we would have something special for contests and stuff like that. That would encourage you guys to be in the Discord more because, you know, we want to foster community. And part of that is actually having an active community. And just like, you know, throwing more prizes at you guys and doing more fun things because we do appreciate each and every one of you. And I'm also a big fan of Harry Potter and Avatar. And so I kind of just smush those together when thinking about the event and I kind of just modeled it after that.

And I saw some other, I saw some like Discord bots and stuff doing somewhat similar things, but not to this extent. So I wanted to do a bigger and better version, and I think that day one was pretty good start. And yeah, so yeah, that's how the idea came around. Like all three of us just really wanted to do something special for the server, and we all thought it was a really good idea. And now we regret it. And now we regret it, and I'm contemplating deleting the server. Yay.

Yikes. Do we have any major community events coming up other than Poochie Cup related? Damn, dude, you ask for too much. Chill. That's right. Imagine? Something else? Maybe, I know Amanda's going to maybe cover this later, but she doesn't have to take it now.

It's a secret. Yes. Secret stuff. Um, so in terms of like events, no, but we have more cool things to give you guys or to show you guys. Um, there's going to be things that, yeah, there's going to be things that will definitely tie into Poochikup, but there are other, there's something that we're going to be in a little, it's not tie into Pooch Cup. But that does tie into Pucci Cup, but you don't have to be in Pucci Cup to participate in it. Right. If that makes sense.

So I will be explaining that later on. So check out. There's going to be an announcement later. And yeah, we can move on the next question. All right. As NXT ever thought about making an SST, we think about making everything. That's the official answer. Sure.

Do you speak any language other than English? I can very barely speak Spanish. Amanda? He speaks for good Tony. What? Yes. I don't. I don't speak any language languages fluently.

I can pick up bits and pieces of very select Sicilian words from my grandmother, but that's the extent of that. It doesn't even count. So, yeah, no, just English. Straight up, just English fluently. Evan? Yeah, I speak Spanish fluently, and I know a little bit of Mandarin in an Italian.

Oh. Italian, really? I don't for a a taxi. Okay. Sure. Yeah. I'll believe you.

My mom. Sablela Spanish. Uh-huh. Yeah. Is that it? Yeah. Spanish was actually my first language.

I learned English by watching Sesame Street when I was a kid. Me too, actually. I watched a lot of PBS and that's why that's why like a, like, inspired me to read a lot when I was a kid. Like I would not stop reading when I was a kid. So I got to jump my parents a little white to be honest.

I can't speak it, but I could understand people who speak Portuguese for some reason. It's like very close. It's like I feel like it's a combination of Spanish and Italian. I think the Italians might be very angry to hear that. Well, no, Italian and Spanish. That's the reason why I know how to taste in Italian. Right. Very similar.

Latin-based languages, right? It's going to have like a similar, almost like a structure to it. Yeah. All right. C-CAP wants to know, can we do a section on future podcasts about tech news around the world? Sure. We definitely could. Lipsi wants to know, is it hard to keep up with the demand during the current time?

Demand, like, product-wise? I think everyone has been having issues with demand and supply for months now. Like we were saying earlier, when the virus first hit China, they had to ramp down, shut down warehouses, and then they had to bring them back up. And then there's, you know, it takes time for that stuff to start back up again. We had like a big old meeting in general just about like how that stuff kind of works, you know? and yeah I mean pretty much I mean if you get how we're dropping the H1 right like we we're getting we're getting them in like little by little and we're only able to like put down so many onto the website forensicsy.com we still don't have them in other countries as far as I know yet at this

moment so you know it's it's obviously not been easy but we're doing our best and thank you everybody for being patient. Hackerman, how do you design a PC case very carefully? And you have the designers do it. That's how you do it. Magerman, does anyone play any instruments? If yes, what instruments?

I do. I play guitar. I play guitar every single day. I'm not very good, but I do play it. I play guitar. Not really. I can play a couple chords. And then I put it down and go play video games.

And as far as I know, I don't think Amanda plays in instruments. Nope. I think, yeah, no. She plays rigatoni. Will it be a limited edition of Poochis in the style of teams? That would be awesome, but I don't think we're planning on that. They can't predict the future, but that would be. Cool.

Yeah, you never know, right? Yeah. Is N60 planning to collaborate with other streamers like you did with Ninja? We, the partnership's team is always looking at what's going on in the streaming and content creation space. And you bet you that we're planning on working with more people when and where that's going to happen. I have no idea.

That's on their team. But we're always, we're always looking at, you know, which people fit best with the brand and our culture and our community. so that we can show them love and you can show them love as well. You get that right? Sounds like a very PR question, a very PR answer. Yeah, absolutely right. They're always looking.

Yeah. If NXT got desperate, would you collab with other companies to do a mixed brand? No. Like, I don't even know what that means. Like NZX core X or whatever. So basically, like, if we did like stuff with Razor, or stuff with like Coursera or Fantex or anyone else out there, we would collaborate with other brands for the same reasons we have already

is because we like those brands. I think we can do something better. It's not because we're desperate. We're desperate. We probably would even, we'd probably work even hard. Not. We'd work even harder so we can, you know, like not be desperate for it.

Yeah, I think like, We do things if it makes sense, right? But like what, you know, I guess it's like, you know, if it all goes back to how we just make products in general, right? Can we solve a problem? Can we make it look better, right? Can we present something to the overall gaming and PC community, you know, that they haven't seen before or that's doing something for them? I don't know if collaborating with the brand will always accomplish that, but if it makes sense, it makes sense, right? but I mean, out of desperation, I don't think we do anything out of desperation, right?

We plan ahead and we do things that make sense for NZXT and makes sense for gamers. Let's see here. If the podcast didn't exist, what would you be doing on a Thursday morning? Dealing with you guys on Discord. We still be hanging with you either way, but there wouldn't be a podcast. I would still be doing my own podcast. The poppycast Yeah

What was the craziest email you've ever received? Probably like people People trying to scam us Like this is and I love messing with people Like some guy messaged MZXT like a month ago Hey I'm I'm Kyle

My channel's Bitwit And I want to review your PC Can you send me one please and I just replied as NZXT sure where should we send it and then he gave me his address and I just replied with a clown emoji and he replied back

and he said so do I need to pay shipping fees or something and then I replied with the clown gif like a clown like honking his nose and then he replied again he's like I don't understand but can you let me know when you ship it and I just blocked him I marked him as spam after that

I actually thought about sending him something in the mail, but I don't know what, maybe like a pair of clown shoes. A postcard of a clown or something. People, probably people trying to scam us is just the funniest, the funniest or craziest emails. The crazy ones for me, the crazy messages that we get on DMs are like these really big sob stories. Because like we can never verify, right?

It's like, my dog got random over by the ice cream. truck and my, you know, grandma floated into space and we can't find it anymore and like all all these crazy stories. There's like, this is just like long essay. And I'm like, I can't, like, I can't, first off, we can't send something to, to every single person who's having like life problems, right? Right. Just way too many people in the world. And second, there's nobody for us to really verify or like, like, there's too much effort and time and trouble involved in the verifying every single person's story. And at the same time, like, that doesn't make any person more deserving than any of something, right? Like, it's kind of up to your own perception. It's always really nuts.

It's like, man, like, either you're a really good liar or your life just really sucks. And, like, I've had people be like, oh, I don't have a house and a computer would really help. Like, how, then, like, what? If you don't have a house, where are you going to put the computer? Like, like, if you're living on the street, how are you typing this email or why are you on Facebook and where is the computer going to go, right? That's like, I don't want you want for me. My favorite is when they

they tweeted us from an iPhone telling us they can't afford a computer. You can if you can't, you just don't use an iPhone. Yeah. To set up that Boost Mobile, baby. Um, it's the, uh, uh,

I can't unpinned because I got yelled at. So now I got to like scroll up and down and I'm losing my spot. Um, no one got, Why do you always think it's yelling? I literally, just for reference, I'll put it, I'll put a ping in Slack that'll just say, hey, guys, need to do this thing or can't do this thing. And then Dennis takes it as a personal attack.

I'm trying to wake you up. Oh, my God. I'm awake. Trust me. I'm dealing with Stingy bot. I haven't had my morning arguments. All right. Well, let's go.

Right after this podcast. All right. I'm ready. Let's do it. If you can change the name of one item you use on a daily basis, what would it be? Change the name? Yeah, change the name of one item you use on a daily basis. So, like, for example, if we didn't call it a mug, a coffee mug, what would we call in?

I would probably rename the toothbrush. To what? I would rename it to teeth because that's what my daughter calls it. Every time she sees me brush it, because I brush her teeth every night after she takes her bath. And she'll finish her bath and she'll go, Teeth? Teeth? I would just rename it to Teeth, just because I think it's cute.

Oh my God. I would rename my computer to shoe. Why? It sounds great. Time to turn it on my shoe, right? But like, here's the thing, though. This is why this question doesn't make sense, because if you had to rename something to something else,

then that's just what the name would be, right? Like, then just wouldn't matter. Because you would never know otherwise, that it wasn't named computer before. Think about that one. Okay. You get real deep here. I would actually probably rename Dennis,

so he actually spells his name right. Some of my fault Mexicans can't spell. System 32 comics wants to know. What are the eat during the quarantine? Definitely pizza. Yeah. Yeah, the pizza place that I go to is takeout only. So I go, I still, like I kept up with my every Thursday night routine of getting,

or Friday night routine of getting pizza. Pizza is like the perfect quarantine food. I bought pizza rolls and two de journo pizzas and pizza hot pockets from the grocery store because I needed like really garbage snacks just to eat because I'm starting to get really bored at home. So yeah, pizza's really great. Amanda, what's yours? And why is it rigatone? I actually made some really good soup yesterday, and I've been kind of digging soup a lot lately.

So soup is my quarantini food. Not rigatoni. I've been making a lot of pasta too, though. Soup and pasta. Sometimes pasta and soup. I don't know. But that's my answer. All right.

More questions have been? or do we need to speed this up a little bit? We got a few left over. We haven't until 11. 150, so keep going. Do you want me to take over pins? Yeah, yeah, if you don't mind. Where are you last?

Right above Moby Cuddle. This question here, will we ever see an NXT jersey again, maybe not as a clever reward? That's probably for Ivan. I'm wearing one right now. Are you really? Yeah. I remember seeing it.

All this stuff that the server wants that I don't make, I just make it from just like I'm flicking. Interesting. I've actually got my socks on, my purple N60 socks, poochies on them. No, we could have mass-produce them, but the socks have poochies where the toes go, and you put your toes through the poochie mouth. Yeah. That sounds absolutely terrifying, to be honest. That was cute, man.

Okay, next question. Will the podcast... Oh, this isn't said... Will the podcasts ever going to have any more community guests, like non-NZXT staff? We've had non-NZT staff in the past, like mods and stuff like that. And even just like...

Um, yeah, like, yes, yes, we will probably at some point. Um, so we've had mods on. We've had community members on like Nibbler. Um, we've had other people in the company on. I'm sure that we would open it up to, um, you know, community members and stuff. Actually, maybe very soon you guys might be seeing something like that. So, um, keep your eye out. Also, I'm, I'm sorry.

I'm also taking care of a, a little dumpster fire in the Discord right now. I get to go up you need me too Let's see If you could choose one job in NTC What would you choose? CEO No, I'm just kidding Honestly

I like my job I don't think there's Any positions Like, you know crazily above me that I would want to swap to I know I think community team has a really cool, unique position. Like bringing a lot of the company and the community together is important.

And I think it's sometimes underrated, especially in this industry. It's seen as a central thing. It's seen as something that it's like, you know, anyone can do it. But it does take like a special type of person. And yeah, I think what I think the position. we have right now are good. So that's my answer. I don't know if you guys feel the same.

I actually wouldn't mind seeing what it's like to be a builder for like a week or something, you know? Because I like working on computers, right? I think it's great. And I want to see like what they're like day to day, minute by minute, hour by hour is, you know? I think it would be really interesting to see because they definitely have like a different job than we do. and they're and they're kind of like the

they're like one of the backbones of the company right building all the computers you know the other one would probably like customer service and there's a bunch of other people too

but you know like obviously without BLD or build that Evan likes to say you know we'd have completely different jobs for sure and the company would be very very different

that's my answer Evan yeah Ivan I wouldn't want any other job besides the one I have and I wouldn't work here if I didn't have this job Okay fine I wouldn't I'm not interested in doing anything else besides what I'm doing

Yeah That's pretty much like kind of mind You're all going to have to bury me with my clout My God, okay moving on Do you have any weird talents that you are extremely good at? none that I can legally say that's my answer none that can be legally disclosed during the podcast

that's recorded mine's kind of weird like I can just do something with my eyes but it's like it's really hard to explain like I would have to show you guys but it's something I've been able to do since I was a kid but I don't show anyone because it's kind of creepy but um

That's my answer. I don't know if this is weird, but like a lot of people who are surprised that I'm a really good skateboarder and like bicyclist. Define really good. Like I'm very good at like basically I'm not going to fall off a skateboard, you know. That doesn't make you really good. Can you do a 180 kickflip over the top? I used to do. I used to do.

all that stuff when I was a kid, like jump over trash cans and lay my sisters down and jump over them with my bike and my skateboard. Oh, my God. And I still ride my bike and my skateboard like regularly. And I'm teaching my daughter how to skate right now. She thinks I'm a god. Like she'll see me skate and her jaw just drops. Well, yeah, dude. I mean, you're an adult.

Everything that you do is amazing to her. But I mean, yeah. True. And I feel like, you know, riding bikes. writing skateboards, it's not as popular as it is, like, when I was young, because at the office, you know, like every year for Halloween, I try to have a costume that involves a skateboard. Like last year I was a fellow kids guy the year before I was Marty McFly, or two years before I was Marty McFly, because I like bringing my skateboard to work. And then every time I'm skating

around the office, people are like, how do you write a skateboard? And these people are like, you know, 20 years old, 25 years old. And I'm like, you don't know how to write a skateboard? like, wow, that's crazy to me. Because that was literally how people got around when I was a kid, you know. If you didn't have a skateboard or a bike, like, you couldn't just call an Uber and like go to the movie theater. Like you had to like literally write your skateboard there. I can never ride a bike, but I've never really been that interested in skateboarding. I don't know.

I used to also when I was a kid's scooters were like a big thing too. People were just starting to really get serious. I'm also really good at roller skating. Oh, I can. I can roller skate too. I've always wanted to learn how to roll it's super fun. It's fun, yeah. I like, I think I prefer, I mean, I prefer roller bleeding over regular roller skating.

But when I started watching roller derby, I got back into like regular roller score. Like, you know what I mean? Tritish skating versus blading. Oh, I guess I'm talking about blades. Blades are dope. Yeah. So I, so like I used to, you know, I doubt. I've dabbled between the two.

But anyways, that's all for community questions for now. Thank you guys for asking questions. We're sorry that we weren't able to get to every single one. We were still, you know, handing out coins regardless of whether we answered them not or not. So thank you guys. And now we're going to move into Community Roundup with Mom, which is me. I have my head out.

right um so i'm just going to go over some different announcements and information for the discord specifically um as you guys know we just started poochie cup if you're tuning in you're not a part of a team and you haven't been participating um poochie cup is a new seasonal team event that we're doing on the server which will be 60 days long and it's going to be a competition between four teams earth wind fire and water um any person within a team who did sort during the sorting period will be competing for coins during various activities and contests and stuff like that within the server. If you didn't get in for this season, we will have more seasons in the future, hopefully, that you can sort into.

But we've been doing that. And just to give an overview of things so far, so yesterday, we had a few different things going on. We had random secret channels. We had random secret channels, where we were giving coins away to people who were chatting in them. We also were doing coins for submissions and wallpapers and setups, which we are currently fixing and balancing because we were receiving some problems with that. And yeah, so we had a bunch of little fun activities where you're doing trivia and random channels for like 100 coins. Those things will still be going on today, minus wallpapers and setups, until we can figure out something to do with that.

and then also the extra thing today was getting coins for the podcast. So yeah, and just to go over, like we're going to have some really cool things coming up, like karaoke night, game night, random little events and activities in the server. Keep an eye out. We're going to have a lot of cool ways to earn coins throughout the next like 50-ish days. So yeah. So Pucci Cup, awesome, going really well. Thank you guys for participating.

Thank you guys for being so active in the Discord. I, oh, Fire. Fire was winning the last time I checked. We can go ahead and look, but I mean, it changes so often. That's water right now, yeah, I think. I think water's kicking butt. Nope, fire is 7,040 coins and water is 6,600. So the fire is taking like a,

crazy lead here um uh so water has is in second with 6600 wind in third with um 5100 and then earth with uh 4 000 um but let's keep in mind one thing i do want to highlight on the podcast we have massive amounts of coins that will be earnable through contests and other things besides just chatting or being active in the discord so design contest um and club rewards contests and a lot of different other things we're going to be doing, we'll have large sums of coins. So for instance, as an example, you could win the design contest and, you know, get yourself into, you know, third or second pretty dang easily. It's going to be a lot of coins on the line. So don't worry, don't feel discouraged. Things can change within a day or two easily on the leaderboard.

And we have a lot of stuff still coming up. So, you know, if you're in earth right now, don't, don't feel like you can't participate, don't feel like you can't compete because you definitely can and you can come back very strongly. We do be earth though. We do be earthed though. Yeah, so that's it for Pucci Cup. Keep an eye out. We're going to have more things coming up soon for that.

The April of April calendar, if you guys haven't checked that out yet, was Nibler and Money's art, and that was from the previous design contest. We posted that out. So go ahead and check that out. Download the wallpapers if you haven't already. for new for months now and we've posted the forum

like a few different times we are going into the interview process as we speak but we're still looking for more applicants from the EU region. We do have some we have a period of time when the whole US team goes to sleep that we would really

like more coverage in. So if you are interested in moderating for the server, you're in that time zone feel free throw out an application. We're still actively looking at them and we have interview starting. So definitely check that out if you're interested. And the next thing, the last thing,

I want to hint at is we have a brand and new announcement on the server today. It's going to be something that will help encourage you all to be great server members.

every single month and to always be your best and we may or may not have lots of prizes and cool stuff that we will be giving away to those individuals. So it's going to be really awesome. It's a little taste of that. Keep an eye out in the announcements channel, B will announce it. It's something that me and her have worked on very closely together is actually B's idea and I just helped her flesh it out and execute on it. So if you really

like what we announce, please send a DM or ping or something to be and say thank you for doing this because she put so much work into it. It's just as Pucci Cup is my baby, this thing that we're announcing, I should say it. The thing that we're announcing

is literally her baby and something that she is proud of. Yeah, definitely send her a message. did this to basically reward you guys because she loves you guys so much. Just like I did Poochie Cup because I love you guys so much and I want to reward you for the things that you do every day. So yeah, definitely thank you for that. And also, you know, we have other mods on the team who have definitely helped out with

this initiative as well as some other things that we're going to be doing within Pucci Cup. So if you want, honestly, just throw your love at the whole mod team. They all deserve it. but be especially for the announcement we're going to make later today. And yeah, that's pretty much it for the roundup today. Keep an eye out. We're going to have some cool things coming up. So, yeah. All right.

I do want to answer one question there from the chat from, I don't want to pronounce his name, Nalais. I don't know. Sorry, you guys have weird names. It's not my fault. Have a question in regards to the wallpaper design contest. Is there going to be any talk in regards to teams only voting for their members? Yes. The talk is

Rally with your teams together and make it as a team to accomplish a goal and get coins. Oh, yeah. I actually can, I can actually respond to this. Go for it.

So teams only voting for their members is literally the point. Be proud of what comes out of Earth, be proud of what comes out of wind, be proud of what comes out of water. Like, you should be rallying your team

if you made a really cool design. Get everyone on your team to start, voting. Like everyone, when we opened up submissions, everyone thought, I'm going to spam, you know, wallpapers and setups with 20 submissions because this is a lot more than what you would have gotten doing that. So voting is the most important aspect of setups and wallpapers and also design contest. Design contest is going to have a top five and then also coins for winners. So keep in mind, voting is the way to get the large, sum.

of coins for your team. Be proud of your team's designs and you should be wanting to promote and support your own team. Obviously, keep that to the team channels. I don't want to see anyone from like, you know, wind, for instance, going into other channels and asking people that, you know, are just in the club, not participating in Pucci Cup to vote for them or anything like that. You know, try to stick to your own team channels. But just also keep in mind that people outside of Pucci Cup are still going to be voting for wallpapers, submissions, design contests as well. It's not just Poochie Cup people. It's not just the teams that are voting. It's the entire server that can vote. So when you're, when designs come up, especially for design

contests, like anyone can throw a heart on them. And I will be doing some announcements and some things for wallpaper, submissions and design contests to remind people, hey, go check this out, go vote. We're going to be announcing the winner. not for any specific team or anything like this, as a general thing to let everyone know, to start voting and making sure that, you know, it's not just a spam of a bunch of submissions with like one or two votes, right?

So yeah, to answer that, that's the point. Everyone should be supporting the other teams. I want to make it a team challenge for these designs, not just a challenge. Yep, that's pretty much it. Do you have any parting words? Ivan, in regard to see the Poochicup. I just want to think, you know, TIGI for helping out so much, getting everything set up.

We really appreciate all his help. And also, Amanda, for spending so much time dealing with the nonsense that goes on whenever you do anything like this for the community. There's always problems, but I think she's been doing a good job handling it. I also wanted to thank B and all the other moderators who are helping, you know, make sure their points and whatnot. And I wanted to congratulate everyone who's on fire team because there's no way that I'm going to lose. So that's it.

All right. And with that, thank you for joining us, Sergio, wherever you are in customer service land. Thank you to everyone who tuned in. Remember everyone to tune in next week at 10.m. Pacific Standard. time in the official nzxti discord server and follow at nzxt on all relevant social media and don't forget to listen to previous episodes on apple podcast google podcast spotify out and leave us a positive review if you like what you hear and even if you don't thank you very much and we'll see bye