Offline with Jon Favreau - Offline PC Small Group
Episode Date: March 27, 2025They weren’t war plans, they were BATTLE plans—that’s the White House's new, extremely believable spin on why J.D. Vance, Pete Hegseth and countless other Trump officials were using a Signal c...hat to coordinate a military strike. Jon and Max relish the idiocy of what’s now become the most famous group chat in the world, and then dive into Snapchat’s latest feature that’s making teens even more glued to their screens. Then, the guys run through DoorDash’s new partnership with micro loan company Klarna, and why it’s shocking Apple allowed the Severance finale to air. Plus! Max sits down with journalist Charles Duhigg, author of Supercommunicators and host of a spinoff podcast, to talk about why connecting with people you disagree with builds stronger coalitions, and why values unify voters better than ideas. For a closed-captioned version of this episode, click here. For a transcript of this episode, please email transcripts@crooked.com and include the name of the podcast.Â
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For Homo sapiens, communication is our superpower, right?
It is the thing that has set us above every other species.
And even more importantly,
if you look at our nation's history, the world's history,
it's these moments when we manage to communicate
with people,
particularly people we disagree with,
that we really accomplish something important.
If you think about the Constitutional Convention,
it's basically four or five dozen guys who hate each other
getting together and arguing for months
and then writing a constitution together.
These moments of communication are when we are not only
on our best, but usually when we are happiest. [♪ MUSIC PLAYING FADES OUT, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES OUT, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES IN, MUSIC PLAYING FADES We spent a lot of time on the show talking about the way our devices and social media change the way we communicate.
We realized this week we rarely talk about what effective, fulfilling communication looks like
before it's been warped by our Silicon Valley overlords.
So we thought why not talk to a journalist that has quite literally written the book on how to communicate.
Max, you spoke with Charles yesterday.
Can you tell us a little bit about it?
I was just fascinated to hear about the science of conversation, what makes it work or not
work, what makes it feel meaningful or not meaningful, some of which surprised me, what
it does for us. And also just to talk to Charles about what meaningful conversation means for
our society and politics and the way that our ability to have meaningful conversations
is maybe changing in ways that is kind of trickling up
into a lot of the bigger stuff that we talk about.
And what do you know, a guy who writes a book
about conversations, pretty good conversationalist.
Cool, I'm excited to listen to it.
All right, so we'll get to that interview in a moment,
but first, speaking of meaningful conversations.
Meaningful conversation, PC Small Group.
Max, they weren't war plans, They were battle plans. I feel better
That's the new extremely believable spin from the White House now that the Atlantic's Jeff Goldberg has published all the contents of the Huthys
PC small group signal chat
He was inadvertently added to by Trump National Security Adviser Mike Waltz a chat that included this message from Defense Secretary Pete Hegseth
1415 that's the time,
strike drones on target, and then parentheses all caps,
this is when the first bombs will definitely drop.
This comes a day after Hegseth said that no classified information
was shared on the chat, an assertion that was also made under oath to Congress
by CIA Director John Ratcliffe and D&I
Tulsi Gabbard who were both also part of what has now become the most famous group chat in the world
I know which is something we all aim for so you kind of have to tip your hat to them
We all want our group chat to become the center of the world
How many of your group chats have been renamed?
Huthy
Huthy PC small group because I'm at two for me
I every conversation I start with more than two people now
I make some joke about how it's PC small group and you know what it fucking nails every time
It's gonna it's gonna last it's gonna kill for the real question is who's gonna go as a Halloween costume PC small group
Whoever figures the most annoying people in DC
Halloween costume PC small group. Whoever figures that out.
The most annoying people in DC.
Well, unfortunately, as a former host.
Because it is March, it is March.
And if we get to October and someone goes,
is this a PC small group?
I don't know, I don't know.
The humor has been fantastic, by the way,
just from an offline perspective here.
Which I think is part of why,
and I know we're gonna talk about this,
part of why it has broken through in such a big way.
So right after the message that specifies
the exact times the bombs will drop,
Hegseth writes, quote,
"'We are currently clean on OPSEC.'"
OPSEC is short for operational security,
which basically means that information is safe
and planning has been kept secret.
That's the word for it in the government, right?
Do we have good OPSEC?
Are we keeping everything secret and all that?
Hilarious.
What do you make of the OPSEC of using Signal as a place
for the most senior White House officials
to discuss battle not war plans?
So I think in addition to it being very funny
that he says we are clean and operational security
and the least operationally security cleared conversation to maybe ever happen.
I think it actually kind of says it all because he's of course referring to the operational
security of everybody else of all of the actual thousands of professionals out on the field
because everyone who is in that group chat, it just hasn't even occurred to them that
actually they are the weak link in operational security because the rules might also apply to them or consequences might
apply to them.
It just has not occurred to them because they think they just float in this space without
rules or consequences.
And I mean, look, everybody's asking me like, is Signal secure?
Is it really safe?
Is it not safe?
Can it be hacked?
And it like, yeah, anything that is on your phone is hackable because even if like Signal will say like,
look, the conversation's end to end encrypted,
but somebody can get inside your physical phone.
It doesn't matter if the app is encrypted
because they can get what's going on in the app.
Which by the way, you know, Pegasus, that program,
that, you know, they have hacked into people's phones
and there's, they call it like Zero Touch.
And this has happened to people.
It hasn't, we don't know that it's happened to anyone within the United States, while they call it like zero touch. And this has happened to people.
We don't know that it's happened to anyone
within the United States while they're in the United States,
but certainly people in foreign countries,
dissidents in foreign countries, journalists,
what happens is you don't even know
that someone's inside your phone.
And some state actors, foreign actors have capabilities
where they can insert the spyware into your phone
without you even knowing.
So that could certainly have happened, especially since some of the people in question were
outside the United States when this conversation was taking place.
On their phones.
And I think the entire conversation about are these apps secure, are these phones secure,
kind of misses the point, which is that any piece of software or hardware is only as secure as its users' behavior.
Like, Signal doesn't need to get hacked. Your phone doesn't need to get hacked.
If the people using the phone are so fucking stupid, they're adding random people to the group chat.
Like, there's no, like, oh, can Signal be hacked? They added Jeffrey Goldberg to the chat.
It doesn't matter if it's secure or not. There's no security solve for
being stupid and irresponsible, which is what this was.
I'm sure some of you might have heard, I'm sure Tommy and Ben covered this on Pod Save
the World, but just so people know, in government, you have your personal phone and then you're
issued a government phone. And so your personal phone is just supposed to be for non-government
business. Now they can have like an email app they eventually gave us in
the White House that you can put on your personal phone towards the end that is
secure. So wasn't there like a whole years long thing with Obama's
BlackBerry? There was yeah they're right. So like they try to they try to give you
a secure phone. So that's number one. But if you're talking classified
information then you have to, there's like
a desktop computer known as a high side email system, high side computer, that people who
often talk about classified information or send classified information have to go to
the physical space. Now that is cumbersome, especially if you're traveling and stuff like
that, though they, you know, if you're the national security advisor, the secretary of
state, they have bring people with you and're the national security advisor, the secretary of state, they bring people with you
and bring high side systems all over the world with you.
So there's a lot that goes into that.
The idea that even if it wasn't your personal phone,
you'd be like sending classified information
over your government phone and not on the high side.
Well, I think we actually,
I was a big issue in the 2016 election.
I remember that, yeah.
People had some thoughts about that. So it was a big issue there. So it's I remember that, yeah. People had some thoughts about that.
Email security is the paramount issue.
Actually, maybe, apparently, there was something to that.
And I'll just say, I mean, Mike Waltz, huge idiot,
adding Jeff Goldberg, right?
But if you really look at the whole chat now that we see the whole thing,
the signal group started by being like,
hey, everyone on this signal group
tell us who your point person is from your department
to be in this PC small group, right?
And that in itself is not classified, right?
And so all the people were like,
yeah, Mark Ruby is like this person, this person.
So they were into it.
It wasn't until Pete Hegseth is like,
oh, by the way, here are the plans.
Here's what we're doing.
And then like, he's actually, I think,
even more at fault than Mike Waltz
because he was the one that started
unleashing classified information on the fucking crew chat.
Although it is notable that not one person
in that chat was like,
hey, should we take this to the high side?
You're right, you're right.
Just like everybody was just plowing ahead.
And I do think it speaks to, look, the rules, the procedures,
like the details of it almost doesn't matter.
The point here is that they didn't try or care to follow it
because the consequences burden in their minds
is on everybody else,
which tells you a lot about how they govern.
Well, and this brings me like,
let's talk about the coverup.
Yes.
Or the excuse or the rationalization,
whatever you wanna call it.
I wasn't even calling it a coverup.
Cause I think that is, that is as it always is worse than the original crime.
What do you make of the way the Trump administration is responding to this?
I mean, I think you're right that I think that that is the thing that is
driving so much attention to it because it's the, you know, the flip flops,
the obvious transparent lies.
Like all of these officials sound like they're teenagers
trying to explain to their parents
why they found like a joint in their car.
They're just these like wildly on their face
and plausible excuses and this finger point,
it's all just reaffirming what made this story
so captivating in the first place,
which is just the incompetence.
Just the like flagrant appalling, but also sort of funny
that it just like realizing like,
oh, national security is being run by a bunch of fucking Mr. Magoos.
Yeah, it's very veep.
It's very veep, yes, right.
The fact that they're all bumbling
and then they're bumbling the cover up
and they're all kind of pointing fingers at each other.
I did really enjoy that Trump at one point said that the probe
to investigate
what happened here would be led by National Security Pfizer, Mike Waltz, the very same
person who added Goldberg to the chat in the first place. It's like, we're going to, yeah,
we're going to name one of the office dogs here at Crooked, the head of the task force
to investigate who took a shit in the studio.
Let's be honest, it's, it's, it's pundit.
It's pundit. That's right. So we're naming pundit the head of the task force.
Yeah, the head of the task force.
But there's all this,
I do think there's something a little more sinister here,
which is everyone's like, oh, the lies are terrible.
Like, yeah, the lies aren't good because they don't care.
Right?
Like they don't care if we think they're lying
because they don't fear accountability anymore.
You can make an argument that they never really did, but certainly now they control Congress We care if we think they're lying because they don't fear accountability anymore.
You can make an argument that they never really did, but certainly now they control Congress
and they know that the Republicans are all compliant.
They're ignoring the courts as we speak.
They have successfully bullied corporate media and law firms.
They recognize that at least 40% of the electorate are going to be with them no matter what the
fuck they do.
And a good chunk of the rest isn't really paying attention.
So that gets to something that I have to be honest,
I have been really surprised and a little confused by,
which is how big this story has become
and the extent to which it has broken through.
Like you are gonna have to explain to me
why this is the thing, because like, look,
it's not ideal to have your like senior most white house
himbows blasting out war plans on their fucking gaming discord.
Like I agree, that's not good.
But I mean, to me, this is like barely top 50 and the worst things that they've done.
Yes.
And it like, I'm not losing sleep over the Signal group chat, but I have lost sleep
over the fact
that they're disappearing college kids
for their political opinions
and they're blowing up the US economy.
But it's like, what am I not understanding about Americans
that this is the thing that has gotten so huge?
So first I think we have to separate
what has grabbed people's attention
with what has like gotten people really concerned
or that they're losing sleep over.
So I think there's a difference between those.
So I think that this is a story
that is getting huge amounts of attention.
Whether this is gonna be the thing that convinces people
that these are fucking fascist morons is another question.
I guess that's true.
Maybe they're just following because it's a good yarn.
It's a good yarn. It's a good yarn.
Yeah, there's something to that.
People love a leaked text message scandal.
That's true.
They just love that.
I guess we all can feel drawn to the drama of that.
If it were a bunch of celebrities
that were in a group chat that were talking shit,
that would be a big story, right?
Not as big as this one.
This one is involving the private techs
of the most powerful people in the world,
discussing dropping bombs.
So then you're like, that's gonna get people,
if that's not gonna get people's interest,
I don't know what is.
That's true.
There is something to, you are gonna get to see
how these people actually talk to each other
behind closed doors.
And maybe that's the thing that initially pulls people in
and then the thing that keeps them there is the way that they talk to each other behind closed doors and maybe that's the thing that initially pulls people in and then the thing that keeps them there is the way that they talk to each other behind closed
doors is like idiots.
Yes.
And they like, I really think this is not just me applying partisan brain here, although
I'm sure it's influencing this, but I really think that you read these text messages and
even if you're not offended by the way that they talk about foreign policy, you're not
offended by the way that they talk about, you know, our European allies, all of this,
the way they're running foreign policy as a protection racket.
They just look stupid.
Yeah.
And they just like...
The emojis.
The emojis, the like little kind of passive aggressive
back and forth, everyone's falling all over each other
to say like who Trump agrees with the most.
It's like kind of pathetic.
And then to hear them all lying about it,
like I do, I can see how this would change
how they look in your eyes.
And I do think there's maybe also something to the fact
that it's not just that it's a good yarn,
it's also one of the first big Trump stories
that is not like really depressing to think about.
Yes, I also think that, you know,
we would say that there's so much malice
and frightening behavior coming out
of the Trump administration, right?
What they would say,
and what I think people who support them would say is like,
Trump's an asshole, but he's gonna get shit done.
He's gonna get the best people around.
Yeah, he's gonna get people there,
and he's gonna piss some people off,
but he's gonna get stuff done.
When you, the sheen of incompetence now is a tough thing to shake. He's going to get people there and he's going to piss some people off, but he's going to get stuff done.
The sheen of incompetence now is a tough thing to shake.
Because when you said that like, give us all the control of everything and we're going
to get it done because democracy is a little messy, and then they fuck something up like
this, then that's a vulnerability.
I agree.
And I think there's something particular about how Americans and voters think about foreign policy too,
where it's like, most people do not care about the specific details.
Like, I think at some point it's referenced in the group chat, like, nobody cares who the Houthis are.
And there's truth to that, honestly.
Someone who's written about that, tried to get people to care about it, yeah, it's hard.
But I think something that we learned from the backlash
to the way that Biden did the Afghanistan withdrawal, which like, I will be honest,
I was a little salty about at the time because like, yes, that could have been run operationally
a lot better. But I thought the scale of the backlash, given that it was the right thing
to do ultimately was a little bit overstated that people do on some level feel like as
a baseline, they just want competent governance of foreign policy
because that feels very important.
And that feels like something where you kind of expect them
to just do it really well, like we're America,
where the superpower is supposed to be really good at this.
And voters seem to punish perceived bumbling
or incompetence in foreign policy,
like with Biden's Afghanistan withdrawal
in a way that they don't with other issues.
And I think that the Biden Afghanistan withdrawal, you know, that will probably be more damaging.
I'm sure it will be more.
For sure.
It has been more damaging to them than I think this will ever be because American troops
died.
If American troops had died because of this, this would be...
It would not only be the biggest story in the world, but it would be a thing that turned
a lot of people like, what the fuck?
I don't mean to draw a one-to-one, but it just, no, you're right.
But it's the seeing idiocy with this, I think feels maybe a little worse and a little scarier
to people because-
There's a crack in the facade now.
There's a crack in the facade.
And I think whatever else we think of our government, and obviously you and I have talked
many times about like, trust in government is very low, faith in institutions is very low.
I think a lot of people still start from an assumption that, well, we're good at being
in charge of the world, right?
We're good at the foreign policy.
So that feels a little more surprising when you see like, no, actually they're pretty
bad at this one too.
When you were talking about like JD Vance and the Europe part of it, I was thinking
that Kate Natopoulos had one of my favorite tweets about this.
I saw this.
She said, I've come to the sad realization that I'm the JD Vance of my group chats.
Overly emotional, slightly unprofessional, confused by what everyone else is saying because
I won't scroll up and continually derails plans with late objections.
I would say unfortunately I'm probably the Goldberg of the chat, which is quietly observing.
You're just a lurker? I'm just a lurker, just enjoying some of the jokes and bits.
But then if it goes a little too far,
I might politely try to leave the chat,
but I'll probably shit talk it later.
To your question about why it broke through so much,
Walter Hickey, journalist, he tweeted,
the group chat story is breaking through to normies
because it's being shared in every group chat.
And group chats are the sole conduit of social sharing that does not actively and systematically
suppress news content.
Wow.
That's a great point.
I know.
Yeah.
It's one of the few places you can scroll the news on your phone where there's not an
algorithm suppressing information.
Yeah.
And it's true.
Like this has been all over my group chats. So what I hear you saying is that the abundance agenda can work if we find a way to say we're going to change housing permitting via group chats.
That's right.
If we make group chats part of the equation, 99% Assad numbers.
Group chats can save democracy.
Honestly.
That's your takeaway from this.
I do. I have been saying a version of that for a while,
which is like you wean yourself.
It's the methadone of social media.
You wean yourself off social platform
by going to group chats.
So we are pro group chats
and we're pro whoopie PC small group.
Maybe.
Maybe, maybe.
Maybe, maybe.
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All right, let's talk about another app that I hope no one is sharing classified secrets
on.
Look, at least it's disappearing.
Classified dick pics.
Snapchat.
Max, earlier this week, you shared a Wall Street Journal story with us about the Snapchat
half swipe, which is a quirk in the app's design that has been giving teenagers anxiety
and how Snapchat's paid
service that, quote, fixes the feature has actually made the whole situation worse.
Right.
So it's a fix to a fix to a fix.
So the underlying problem is, of course, we all know read receipts, right?
And they're very stressful, like being left on read, somebody reads your message, doesn't
respond.
That's very stressful.
If you are, you get a message from someone, you know that as soon as you open it, it triggers their read receipts, so you feel pressure to write back right away.
And that stress is especially tough for teens who dominate Snap. That's the app that the
teens use, that's where all of their audience is. So Snapchat developed this feature called
the half-swipe view reference, where you hold down while opening the message a little bit,
and that way you can read the message without triggering it as read.
So it's meant to be kind of a workaround to the read-receipt problem,
but this just made the social anxiety of read-receipts even worse,
because now you message someone, it sits marked on red because they half-swiped you,
you see the recipient is online because of the little green dot next to your name,
so now you're worried like, oh my God, are they ghosting me? They half swiped me, they read the message,
but they didn't want me to see that they read the message.
Exactly, right.
And so now I just realized
that they probably read my message,
but are not responding.
Because they fucking hate me
and they're in all of my,
because I'm a teenager,
so I find this very scary already.
So they're in all of my friends' DMs laughing at me.
So Snapchat rolled out a fix to their fix
and which they now charge for, $4 a month,
because that's how benevolent they are, where if someone half swipes you, you see a little
eye emoji next to it just while they're doing it, and the person who is doing the half swipe
to you doesn't know that you have that feature where you can catch them half swiping it.
But the trick is that it only works
if you catch them while they are in the act.
So now the results of this has been,
according to the Wall Street Journal story,
teen girls who have a heightened sense of social anxiety
are paying Snapchat this $4 a month
emotional protection racket money
for the privilege of spending all day
glued to their message folder,
watching it to see if someone is half swiping them.
And other people who are doing the half swipe
have to avoid leading their friends on read to cause offense,
have to worry about getting caught doing the half swipe.
So everybody has gone from a little bit anxious
to much more anxious,
but Snapchat is making a lot of money off of it.
The Wall Street Journal interviewed a 15-year-old girl who said,
quote, those eyeball emojis have become one of the most stressful things
in my life right now.
That quote was so sad.
I know, it's sad.
Also, there was a paragraph in the piece that said,
as adults, we tend to assume
that if someone doesn't text back right away,
that person is probably busy.
But for teens in the throes of a crush,
waiting even minutes for a response
can feel like an eternity, even minutes.
Yeah, so this was something that I had heard reference
before that I thought was really interesting
about this story is that teens use Snapchat
as basically a substitute for the talking phase and dating
where it's kind of that first flirting
before you're like actually go on a date
where you're kind of feeling each other out.
It's basically supplanted that,
which is not a bad thing in and of itself,
except that Snap has engineered their app to capture all of the social anxiety from that, ratchet it up to addict people to using their app and now charge them $4 a month.
It's really, and per usual, when a social media company tries to make a change, whether to an algorithm or a feature in order to an attempt to fix something,
even if it's an attempt to fix something that's gonna make the money,
a whole new set of problems emerges and it always speaks to the fact that there's just such a larger problem
that's bigger than any one feature or any one social media company,
which is being glued to the fucking phone all the time
and having all of your relationships mediated
through a device as opposed to in person.
Right, and Snap, because it exists to serve teens,
and teens have a higher socialization drive
and are a lot more insecure about their relationships.
So the thing that glues them to the phone most of all
is social anxiety.
So that's just their business model.
Like whether anyone intends it
to be their business model or not whether anyone intends it to be
their business model or not, that is what drives engagement on the app, what drives
their bottom line. So because that's engineered in, like you're saying, any quote unquote fix
that they make, however well intentioned it is or is not, it's going to end up serving that
basic function of the app if it works. And again, you know, it's like human instinct to when you try to communicate with someone, you're
impatient to wait for a response, right?
Sure.
Yeah.
Social media and our phones have just amplified that and sped it up, right?
So now it used to be like, you send someone an email and you're like, oh, I haven't gotten
an email back in a couple of days.
No, it's like, it's been 30 seconds.
And I see that they have read it and they have not responded
yet. I mean, it sucks.
And it gets to a point that Charles Doohig made, which is that we are very attuned to
conversations because the environments that we evolved in for millions of years were these
big, you know, 100, 150 person collectives. And the way that you survive in the group
is by conversing with each other because it's how you solidify the relationships that keep you in good standing with the rest of the group.
So it's critically important to our survival to have conversations that feel connected and fulfilling.
And our brains are not evolved for these digital environments where you send a message out,
especially a message that maybe makes you feel vulnerable because you're a teen on Snap
and you're doing this kind of soft dating thing and to just get a wall of silence back,
it feels very scary.
Feel shitty.
Yeah.
Sucks.
In other horrible app news,
this week DoorDash, the popular food delivery service,
announced a buy now pay later partnership with Klarna,
the financial tech services company known
for offering micro loans for everyday purchases.
As a result, DoorDash customers can now choose to pay
for their $40 burrito by taking out a loan via Klarna
and paying it back over four installments.
It's nuts.
Timed to when you get your paycheck too.
Oh really?
Yep. Cool.
What do you think?
Do we like paying for our burritos
and four easy installments?
So I think that this is a kind of cynical answer
by companies like DoorDash to inflation hitting them
in a double whammy because labor is more expensive
and food is more expensive.
So that's both of those are really hitting
their bottom line.
And I think the idea is not to get people
to finance one burrito delivery.
The idea is to get them to develop or maintain
a day in day out habit,
which a lot of people develop during the pandemic
and have had a hard time breaking.
They just got used to that.
And it's a habit that people increasingly cannot afford.
So you kind of trick people into maintaining that expense
by saying, well, you're not paying that.
You're paying for a quarter of it now.
And then when the full charge hits you later,
it's gonna be the same day that your paycheck hit,
which is a service that Clarina offers
because they are a payday loan company dressed up
as a tech company. And then we get a big conch
of your paycheck.
There's no interest, but the idea is
it's developing habits, I think.
Yeah, it's tricky because, so there's no interest
on the loans, and also they don't give your information
to credit agencies so that it doesn't affect
your credit score, but.
They want you to be able to afford it.
It's not like a credit card where they want you to be able to afford it.
It's not like a credit card where they want you to lapse.
Right.
But because they don't like the credit agencies also do want some of the information.
And if the credit agencies and you know, credit card companies or anyone else doesn't know
like how much you're in debt because of Klarna and DoorDash, then that becomes problematic
when you if you're doing it on DoorDash, then that becomes problematic when you, if you're
doing it on DoorDash, but then you take out a loan for a car or something else.
Now we don't know how much debt someone has.
And so some people are also saying like, this is like a, could be a hidden recession indicator
because we actually don't know.
This is like a black box.
We don't know that these buy now pay later.
Cause there's a couple of companies aside from Clarna that do this as well.
And we just don't know how much money is out there
or how much debt is out there right now.
It was reading about this and the larger economy
around these micro loans that like you said,
are like in this kind of secondary black invisible market.
I started to realize how many purchases I see this on now.
And it does feel like an indicator of things are getting harder to afford and companies
are finding ways to trick people into buying it anyway.
I read there was some study that said that I think it was 62% of people who take out
one of these microloans have multiple microloans running at once.
So it does suggest that they want you to or or at least allowing you to, or incentivizing you
to take out a lot of these.
I don't think there's anything wrong with taking out
one of them if you need to, for whatever reason, of course,
but what it's building towards is a habit around it.
Yeah, I mean, the best case use is,
or the most understandable use case here,
is DoorDash is expanding.
So everyone's making the joke about the burritos, financing the burrito, but DoorDash is expanding, so everyone's making the joke about the burritos,
financing the burrito,
but DoorDash is now, you can get groceries,
you can get stuff from other stores, right?
So like say you buy a bunch of groceries
and you're not gonna get your paycheck till next week
and you're a little short on cash,
and you're like, okay, I just, I really,
this is gonna be super helpful for me
because I need these groceries now,
but I'm gonna get paid next week.
So that's fine.
I think what some people are realizing is when you,
yes, there's no interest on the loans,
but if you miss the payment,
like you could eventually get sent to the debt collector
or some of these companies just like take it
right out of your bank account.
And then there's overdraft, you know, fees and stuff like that.
So it's- Yeah, right, right.
It can start spiraling.
I mean, look, it is gonna make a hell
for a hell of a planet money explainer
when the global financial system crashes
because Wall Street propped up a trillion dollar
burrito derivative swap market.
Where does, how do we get crypto involved in this too?
I'm sure, as soon as someone says-
Can you Bitcoin?
As soon as someone says buy it with Bitcoin.
Yeah, that's when we're going to, I mean, look at they want to unload the Bitcoin.
I do think part of this is something we've talked about before, which is the financial
model that has always propped up these app services fees, endless VC money because of
low interest rates is disappearing.
So now companies like DoorDash need to find another way because they can't finance.
What they were doing is they were taking a loss in every transaction because they had
this endless venture capital money off of low interest loans.
They don't have that anymore, so they need to squeeze consumers.
So it's a fun economy we're building.
You're not looking forward to 2008 redux, but now it's Americans defaulting on their
burritos instead of their mortgages.
I am not looking forward to that, though, on the list of problems right now. I don't know where to rank it. I'm going to do the big short for burritos instead of their mortgages? I am not looking forward to that though. I'm on the list of problems right now. I don't know where to rank it.
I'm going to do the big short for burritos.
I'm going to find out a way to short burritos and that's when we're going to make it big.
All right.
So final topic.
We've been looking for an excuse to talk about Severance, the hit Apple TV show.
It just aired its second season finale last Friday.
Show it for those who don't know.
The show explores themes about work culture, loneliness,
mental health, and in our production meeting on Monday,
we caught ourselves debating just how relevant the show
and its themes are to topics we frequently cover on the show.
So that said, if you don't want this season
of Severance spoiled,
or you just have no idea what Severance is,
you should just skip ahead to the interview now.
Yeah, yeah.
Because we're not gonna explain the whole show.
No.
And we're also not gonna,
and we're about to spoil it.
We are.
So just.
Get ready.
Hopefully anyone in the studio,
are we spoiling for anyone in the studio?
Oh no, Emma.
Okay.
Sorry, Emma.
I think there's gotta be a lot of open up between.
We can work around it, yeah.
Okay.
Okay, Emma, you should. You should watch it. All right. Okay. Okay, and what do they... Oh, you should.
You should watch it.
All right, anyway. Okay, what did you think of the finale
and basically the whole two seasons so far
and how it relates to some of the themes that we talked about?
Well, so this is the, like, every week,
like I was joking with Julie about this,
I would come into our meeting and say to you some version of, like,
I wish they would talk about offline topics on Severance
so we could discuss it on the show.
But I finally like the more I discuss the show with people, I realized that that I think
that's what Severance is.
I think that I really think that like it Severance is offline colon, the podcast colon, the TV
show.
Wow.
And it's not like a take.
I like it.
It's not succession where like succession is like it's a one for one.
It's Fox News. It's the Murdo like succession is like, it's a one for one, it's Fox News, it's the Murdochs,
it's commenting on right-wing media.
So it like would be very easy for us to kind of talk
about its significance.
But I think Severance is more oblique about it,
but is absolutely speaking to loneliness, isolation,
technology.
I have a lot of thoughts on it,
but I'm kind of curious if you came around to it
since I pitched it a few days ago.
Yeah, I've been thinking about it.
And what stuck out at me is at one point in the finale,
in the season two finale,
when they talk about Keir's eternal war against pain.
Yes.
And that's basically how they describe
what they're trying to do with Severance.
Which of course is like,
you see the main character, Adam Scott's character,
the reason he did Severance is because he lost his wife.
And so he didn't want to have those memories and be dealing with that grief during his
work day. And so you go to work and you're a different person, right?
And technology as an anesthetic from the pains of the world.
Exactly.
And it reminds me of some things.
Yes. Well, that's what that was for me. That's the biggest connection because it's the whole,
you know, technology promises infinite pleasure
and all dopamine hits all the time.
And I think what we're starting to realize in the show is
like without pain, there is no pleasure
and like life is pain and pleasure.
And we learned this from during the offline challenge
from our friend, Dr. Catherine Price, Dr. Lemke,
Dr. Anna Lemke.
When we did the anti-severance.
Yes.
We unsevered.
We unsevered.
It was funny too, because on,
we wouldn't plan to talk about this,
but on White Lotus this week,
there was also this line from the Buddhist monk
where he says, you can't outrun pain.
That's the one thing in the world.
Oh, that's interesting.
Everyone tries to.
Oh, that's so funny, the two shows.
They're all trying to go to different pleasure points
and it's different, you know, White Lotus
is about different kinds of pleasure, right?
It's like sex, it's drugs, it's all,
but you can't outrun pain.
This is what I love about popular movies and TVs.
It's a kind of art that, even if no one
on either of those shows is thinking of themselves
as making a show
that is speaking to like contemporary political issues
and the things that they're talking about in the news,
everybody brings that to the set.
Everybody brings that to the writing room
and it can end up in the show just as a reflection
of what we're all feeling.
Yeah, especially at that given moment in time.
Right, exactly.
Which is I think is what can be so cool about it.
So I think there's like, I have a surface level read
and a like sub training read which really aligns with yours.
I think on the surface, it is about a show about living surrounded by
and surrendering to technology run by giant tech companies
that promise they're here to help us to elevate humanity
and everyone gradually having this collective realization
as we have all had in sight over the last 10 years, that that's all a lie.
That we thought the tech company was idealistic and benevolent.
It turns out they're a bunch of like weird ass liars with strange like cultish beliefs
that are kind of brutal.
We thought the technology was here to serve us, but actually we are the cogs.
We are the commodity being exploited and kind of like scraped for value and kind of imprisoned.
The more I watched the show, the more the metaphor
of the like literal prison in technology
was really resonant for me.
And it's about that moment of realization.
Like the characters have that moment of realization
again, the way we all have and how dehumanizing that feels,
how outraged I feel and wanting to,
I think it's not for nothing that both seasons
have culminated in prison breaks
from the prison of technology. But I think what like not for nothing that both seasons have culminated in prison breaks from the prison of technology.
But I think what really drove home for me that this is Offline the Podcast, the show,
is that what is Severance the show really, really about?
Like, what's really the message here?
And I think much like our podcast started as about exploitation by big tech,
but we ended up kind of coming around and
following every thread to like, actually, it's about social alienation at the center
of everything.
And it's about how we've lost touch with who we are, like you said, as people, lost touch
with our emotions and touch with one another.
And that that is the kind of thing that serves the tech exploitation.
And it's all of these characters who live these atomized, emotionally isolated lives
because they chose that,
like Mark chose that, right?
That's what he severed.
We learned that Cobell invented severance
because she wanted to escape the grief
from her mother dying,
or they're living this isolation
because they're inside Lumen,
which has chosen that for them.
But all of the characters have the same arc,
which is that they feel drawn,
maybe like despite themselves, to relationships.
And to feel like that is actually the thing that has been missing without me realizing
that I'm missing it, even in this sterile environments that are supposed to be so hostile
to forming connections with each other, right?
Like Irving and Bert, they're not even supposed to meet and they distrust each other so much,
but they form this bond that completely changes who both of them are and that leads them to this like kind of liberation.
Yeah.
And this kind of like emancipation.
I think this idea that like we're all finding our way back to relationships and putting
that at the center of our lives.
It feels very relevant to me.
And you might ask, well, if everyone wants that kind of connection and wants those relationships,
why is it so hard to put those relationships at the center of your life?
And I think the answer you're getting from Severance and also from other shows like this,
I think from White Lotus as well is relationships are hard, right?
And they involve rejection and grief and uncomfortable moments and sort of fumbling over each other's insecurities
and I think technology can help us live more fulfilling lives if used correctly.
But it cannot act as a shortcut for like the difficult work you have to do in life to build
meaningful relationships.
Right.
And like a lot of, and especially in severance, it is, it's not just like these
tech overlords being like corporate exploitation, it's them playing God.
Yes.
Right.
Which is what we have seen in some of these tech companies as well, which is
like, we, our technology is going to solve a problem that humans cannot solve through their own relationships.
Oh, that's true.
Yeah, it's a very much like the algorithm will push you
towards the conversations that we want you to have
and the relationships that we think that you should be having,
which just so happens to be good for our bottom line.
Yes, and it's also just like, you know what?
Humans, whatever, they fuck everything up.
Right, the eagles should be in charge.
It's almost like it's the tech,
the tech worldview of government and democracy, right?
Which is like, oh, it's so messy
and they're not doing anything that's inefficient.
And we can build an algorithm to fix all this.
All of it makes it so wild to me
that this show is produced and distributed
by the smartphone company.
And the more I was like,
this is a meta, like the Severance floor is your phone.
And I was like, it's made by the phone company?
I feel like Ben Stiller and Adam Scott
incepted Apple to approve the show.
They did something amazing.
Like you wonder if Apple at some point gave Ben Stiller
and Dan Erickson a note that was like,
you know, hey guys, we couldn't help but notice
the villain of your show is an evil giant tech company
that is like exploiting and killing people.
Like maybe what if the season ended with Lumen
inventing the iPod shuffle?
Everybody's friends again.
Like everyone goes home and it's like all is forgiven.
What if there was like a cool update to Severance?
You know, we presented in a big event.
Hey, what if one day everybody goes,
all the innies come down to the seventh floor
and they all find their Severance chip,
new U2 album loaded on there.
No, look, Ben, Dan, if you're listening,
I don't think that James Egan,
who's the villain at the center of the show,
who runs Lumen, I don't think that he's Steve Jobs,
obviously, there's not much that binds them together,
but it would be very funny if he showed up
in one episode in a black travel.
I just think that would be funny.
Oh, I hope that we don't have to wait as long as we did
for the second season, for the third season.
They have said that it's gonna be shorter,
but to me, it's one of the best shows in decades.
I know, I'm gonna miss it.
Well, I'm gonna be rewatching it over and over again.
Yeah, me too, because it's one you really have to pay attention to. I'm gonna miss it. Well, I'm gonna be rewatching it over and over again.
Yeah, me too, because it's one you really have to pay attention to.
I rewatched the last episode last night and I picked up a ton of great stuff.
And also, there's a basketball game in the middle of it.
Oh.
It's just like that, like basketball announcement music shows up and then there's a marching
band.
So it's like a fun little break.
The marching band is insane and so fun.
It's so fun.
It's so fun.
Also, Ben Stiller and Dan Erickson, if you're listening and you think we got it all wrong,
you're welcome to come on the pod and discuss.
We'd love to have you on any time.
Absolutely.
You know, offline at crooked.com.
Just reach out to one of our producers.
All right, quick housekeeping.
On the new episode of Assembly Required,
Stacey Abrams sits down with Sky Perryman,
President and CEO of Democracy Forward
to break down Trump's most brazen legal battles. Then Mandela Barnes joins to discuss Wisconsin's crucial Supreme Court
race, an election that could reshape 2025. We love Mandela. We love Stacey. Love it was
just in Wisconsin for campaigning around the Supreme Court race. So exciting times there.
Tune into this important conversation now on the Assembly Required Feed or on YouTube.
After the break, Max talks to Charles Duhigg, author of Super Communicators.
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We are back. Joining me is Charles Duhigg, a wonderful journalist whose work I
have been reading for years and the author of among others the book Super
Communicators, How to Unlock the Secret Language of Communication.
A year after that book came out, so many people are clamoring for more that he has released
a three-part podcast, also called Super Communicators, just out with Slate.
Charles Duhigg, thank you for taking the time.
Thank you so much for having me.
This is such a treat.
So I want to start by asking you why is having good conversations important?
And I want to start here because someone who saw your book on a shelf might think that
the title just refers to this as like a business question, you know, how to negotiate better.
But you take a much broader view on the value of conversations, right?
Oh, absolutely.
I mean, if you think about it, for Homo sapiens, communication is our superpower, right? It is the thing
that has set us above every other species. And even more importantly, if you look at
our nation's history, the world's history, it's these moments when we manage to communicate
with people, particularly people we disagree with, that we really accomplish something
important. If you think about the Constitutional Convention, it's basically, you know, four
or five dozen guys who hate each other,
getting together and arguing for months,
and then writing a constitution together.
These moments of communication are when we are not only
on our best, but usually when we are happiest.
Yeah, it's amazing they managed to write the constitution
without the benefit of Happy Wellness Podcast.
Although maybe Ben Franklin was potting back in the day
or doing these.
It's because they didn't have social media to distract them.
That's true.
That's how we, yeah.
So we're one step forward, two step back.
And I mean, good conversations are more than just
a means to an end, right?
I mean, it was something that I really took away
from your work is that they are kind of vital
for our wellbeing as people in and of themselves, right?
Absolutely.
There's this study that I love that folks might have heard of called the Harvard study
of adult development where they followed thousands of people around for years and years and years
trying to figure out what makes you successful and happy and healthy at age 65.
And the only correlation that they found was having a handful of close relationships at
age 45 ensures your health, your happiness and your success as you get older.
We know that being lonely is the equivalent of smoking 15 cigarettes a day, which is a
lot of cigarettes, right?
That's not a small number of cigarettes.
And the way that we connect with other people,
the way that we form relationships
that are nourishing to us is usually through conversation.
It's by calling someone up we haven't talked to
in six months and saying,
hey, what's going on with you?
Or sending them a note or a text.
Conversation is the thing that allows us to be most human
and to find the connections in life that make life worth living.
I think this idea that conversation is one of the most innately human things about us
is so interesting and is one of the things that has really reshaped how I think about
the kinds of conversations that I should be having because...
Oh, it's interesting.
If you read a lot of evolutionary anthropology, there's this idea that the environment that we evolved for that made us human, it made us what we
are when we kind of spent millions of years in these big collectives of like 100, 150
people and so much of how you would function in that environment and survive in it was
your ability to maintain relationships with everyone else in that community and maintain
a feeling of connection with came from
regular conversation so there's a very real sense in which
We are evolved to need
Adjusted a base level in the same way that we need food and water
Regular conversations with the people around us that make us feel bonded to them. That's absolutely right And in fact, it's really interesting because of advances in neuroscience
We now know that when you're in a conversation,
just like you and I are having a conversation right now,
your body and your brain actually starts to change.
So without us realizing it,
even though we're separated by miles
because we're on the internet,
our breath patterns have begun to be similar to each other.
Our heart rates have begun to match each other.
Even the dilation of the peoples of our eyes are starting to get similar.
And most importantly, the activity in our brain, if we could look at both of our brains,
what we would see is that your and my neural activity is becoming more and more akin, more
simultaneous.
And that makes sense when you think about it, because if I describe an emotion to you,
you actually feel that emotion a little bit, right?
Or if I describe an idea to you, you actually feel that emotion a little bit, right? Or if I describe an idea, you experience that idea.
Now, what's interesting though,
is that the more and more our brains become similar,
what's known within neuroscience as neural entrainment,
the better we're able to understand each other,
the more closely we can listen to each other.
And more importantly, even if we disagree with each other,
we will feel connected to each other.
We will have a dopamidic and a serotonin reaction that makes us feel good.
And that's why you feel so good after having a great conversation.
This is literally a product of evolution.
Our brains want us to be pro-social because being pro-social makes it more likely we will
survive.
And the way that our brains do that is they make it really pleasant and pleasurable for us to connect with each other.
I'm glad that you brought up the kind of advances that we've gotten from
neurological research because something that I kept find myself kind of thinking
about reading your book was contrasting it with a book that is very different but
tackles a kind of similar set of questions. The 1936 book by Dale
Carnegie, How to Win Friends and Influence People. And I'm wondering kind of how much this book was
in your head as you were writing yours and if there may be anything that you feel like with the
benefit of all these scientific advances we've had in the last 90 years that strikes you as maybe
that that book got wrong. Well, so what I think that book got right
is that a huge part of connection
is showing you that I wanna connect with you, right?
That oftentimes what happens in a conversational breakdown
is that very often one person doesn't feel
like the other person wants to connect with them
or they're feeling judged or they're feeling X or Y or Z.
And I think what Dale Carnegie,
and it's a kind of cheesy book, right?
But it's a book that's been read for, you know, almost a century now.
One of the things that he gets right is he says, you know, you should always use
people's names, you should ask them questions about themselves.
I mean, all of those are tactics that sort of show you, I want to connect with you.
Now the place where at no fault of his own, because it was fairly early and
understanding how the brain works, the place where he sort of falls down is that sometimes this becomes very formulaic, right?
I'm going to use car salesman, so I'm going to ask you three questions, and then if you cross your arms,
I'm going to cross my arms.
And what we know is that there's a hint of truth in that.
We know that, for instance, when we're having a dialogue with someone,
we think we know what that dialogue is about,
but actually every dialogue is made up of multiple kinds of conversations.
And these kind of conversations tend to fall into one of three buckets.
There's practical conversations where we're solving problems, we're making plans,
and emotional conversations where I don't want you to solve my feelings,
I want you just to empathize, and social conversations where we sort of relate to each other in society.
And we know that in order for us to achieve that neural entrainment I mentioned,
for our brains to start looking similar,
we should be having the same kind of conversation
at the same moment.
And within psychology now this is known
as the matching principle.
Dale Carnegie kind of gets at that, right?
He says like, if someone's happy, you should be happy.
And if they're sad, you should be sad.
But the problem is without understanding
really what's happening there, it can feel very robotic and manipulative. If they're sad, you should be sad. But the problem is without understanding really
what's happening there,
it can feel very robotic and manipulative.
And so in one sense, I think what we're doing
is we're taking a lot of the learned wisdom
of connecting with people
and we're explaining the scientific underpinnings of it
in a way that means that we can build on it as individuals.
The idea, and you mentioned this,
that there are kind of three kinds of conversation and the
third kind is one about who we are and kind of shared identity.
That was something that really surprised me, but the more I've sat with it and thought
about it, the more I've thought, of course, I can think of so many conversations I have
had that are in kind of a sub rosa way about like establishing shared values and establishing
shared identity and establishing shared identity
and like we're in this group and we're all in it together.
And I feel like that really dovetails with what you were talking about, about conversation
is serving this kind of evolutionary survival function too.
Oh, absolutely.
In fact, 70% of our conversations are social conversations and we usually don't register
them.
So you and I both worked at the New York Times.
And when we say like, Oh, what was it like for you at the Times? What was it like for me? That's a social conversation. Because what we're
actually talking about there is how much do we affiliate with this organization, this institution
that we're no longer part of? Like, what were the experiences that we had with other people in there,
some of which were positive and some of which were less than positive, right? And it gives me a sense
and you a sense of how to calibrate the other person.
How do they exist in a social milieu?
What identities are important to them?
The fact that you mentioned that you are someone who's a journalist as opposed to mentioning
that you're married or a father or any of the other identities that you could mention.
That tells me something about how you see yourself and what's important about the values
that you carry to yourself.
And that, of course, is the ability for us to find a common ground, that we can find
a place where we come together even if we disagree with each other.
Right.
It's a great point.
And of course, you know, before we started rolling the microphones to record this conversation,
you and I have never met before.
How did we open our conversation?
By talking to each other about this shared set of experiences.
We both worked at the New York Times and it is something that you do so instinctively
you don't even notice.
I didn't even realize that I was doing something that you talk about being done in your book.
It's kind of crazy to see it.
And what's interesting is that there's a part, there's essentially a network in your brain
that exists when you have this social conversation.
And unlike the prefrontal cortex
for the practical conversation
or the amygdala and the basal ganglia
for the emotional conversation,
the social conversation involves a lot of different parts
of the brain.
And what's important there is that if I was to say something
like, hey, you know, what was it like working
at the New York Times?
And you were to say, I don't know, that's behind me.
Like, let's just get down to business.
I would feel immediately
that you're not trying to connect with me, right?
And the reason why is because you're actually forcing
the conversation into a part of your brain
that's different from the part of my brain
that I sort of invited you to join me in.
And that discontinuity, that lack of entrainment,
that's when in a conversation
where you all of a sudden think like,
oh, we're just not connecting with each other.
I don't know why, but're just not connecting with each other.
I don't know why.
But this is the neurological explanation for it.
It's kind of a beautiful image to imagine two people talking to each other,
lighting up different parts of their brain,
trying to get the same two parts of their brain to light up together
so that they can connect.
Exactly.
I want to ask you more about something that you mentioned earlier
about kind of strategies for conversation.
Before we get to that, there's this experiment that you talk about that I thought was so
interesting where researchers got a bunch of people together, paired them up, and then
got each pair to ask one another a set of 36 personal questions.
Can you tell us what happened after that?
Absolutely.
This is known as the Fast Friends Procedure.
And I actually, I give a lot of speeches and I ask one of these questions from the stage
and force people to ask and answer each other, which is when's the last time you cried in
front of another person.
And people think they're going to hate this.
They think this is going to be the worst experience of their life and they love it.
This is one of the best conversations they've had in the past week.
So what these questions come from, these 36 questions, is there were these two researchers,
Arthur and Elaine Ahrens, who wanted to figure out if there was a procedure that could make
any two strangers into friends.
And they tried all kinds of things and nothing really worked until they gave them these 36
questions.
And the 36 questions, they start off pretty easy.
The first question is, if you could have a dinner party with anyone from history, who would it be?
But pretty quickly they get to sort of intimate things.
Like, do you have a hunch about how you will die?
Tell me about your mother.
And then the second to last conversation is,
when's the last time you cried in front of another person?
And people would go back and forth asking
and answering the questions, only took about 45 minutes.
And then everyone would leave the experiment.
All the participants would leave and they thought the experiment was over.
But the experiment was actually just beginning because the errands, the researchers would
contact everyone who had participated in this seven weeks later and they would ask them,
just out of curiosity, did you ever follow up with that person you did this thing with?
Like, did you ever talk to them again?
Because they hadn't exchanged contact information.
And people would say things like, yeah, you know, I know his name was John
and his last name started with R.
And so I got out the directory
and I called every single John R in the directory
until I figured out who it was.
And then we got a beer together.
One person actually said that he had a beer
with the woman that he had done it with.
And then a week later, they saw a movie together.
And when they got married a year after that,
they invited everyone in the lab to come to
the wedding.
Wow.
That's really sweet.
And if you want to look up the questions, they're online.
It's called the Fast Friends Procedure.
And the reason it works is because it's escalating intimacy, but also because we're going back
and forth.
It's what's known as vulnerability reciprocation.
That when I tell you something that you could judge, and you choose not to judge me, but
instead to tell me something about yourself that I could judge, we cannot help but not
feel closer to each other.
It's literally hardwired into our brain to like each other more, trust each other more,
and feel closer.
So, part of what fascinates me about this story isn't that asking someone deep personal
questions would produce this kind of spontaneous bond between them because on some level that's
what makes the story so charming, right?
Is you kind of, you know there's some kind of payoff coming and then it's very satisfying
when you find out, you know, two participants became friends, two became married.
What really fascinates me about this story is that even though we know these sorts of conversations can be incredibly rewarding and bonding,
we have to get herded into mass psychological experiments in order to have them.
Why do you think that is?
Yeah, so there's a guy named Nicholas Epley at the University of Chicago who studied this question extensively.
And what he's found is that we're very bad
at forecasting how a conversation is gonna go.
What we tend to do is we tend to focus on
how awkward we believe it will be to ask a deep question
rather than will the other person
tell me something interesting.
Because if I ask you,
when's the last time you cried in front of another person? All I'm thinking about is like, I'm going to ask this question, you're
going to think it's weird and then like it's going to be, but for you, you get the question
and you think like, oh, when is the last time I cried? Oh, you know, like a couple of weeks
ago, you know, I was talking to my friend and X and Y and Z. We're bad at forecasting
how a conversation will go. Now there's a way around this though,
which is number one is to simply practice
asking deep questions.
And a deep question has a very specific definition.
It's something that asks about a value
or a belief or an experience.
And that can sound kind of intimidating,
but you don't have to start by asking someone
when they cried.
You can ask, if you meet someone who's a doctor,
instead of asking them, you know,
what hospital do you work at? You can ask them, oh, what made you decide to go to medical school?
Right? That's a deep question. And it doesn't seem overly intrusive,
but it invites the other person to tell me who they are.
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The thing that is so striking to me is that I think we know that we like being asked these
questions, right? But at the same time, it is very, it can sometimes be very difficult for us
to go out and do it. Even if we are in the middle of a conversation,
we appreciate being asked those questions. Like an experience that I feel like I have had many
times as a professional journalist, so maybe you have had a similar experience, is that
I'll meet somebody and maybe it's, you know, at a party or a date, I'm meeting them for the first
time and we'll get to the end of the conversation. I'll ask them a lot of personal questions because
that's just something I feel very comfortable doing
because I've been trained to do it for my day job.
They'll get to the end of it and they'll say,
wow, this was a really great rewarding connection
that we had and I'll be kind of thinking to myself,
well, I don't feel that way at all
because you didn't ask me a single thing about myself.
You didn't ask, right.
Right.
So it's, what is going on there, do you think?
So I think what it is, you know, the first book I wrote was named to the power of habit.
And it's all about how habits emerge in our brains.
I think what's happening there is literally habituation.
You are simply, you have gotten comfortable asking questions and you've been habituated.
And it's not that the person talking to you doesn't want to ask you a question.
It's that they have no practice asking you a question.
And so as a result, it feels that the barrier to doing so feels too high.
Now I'll tell you, there's a way around this, which I've used many times because I find
myself in the same situations as you, which is that I, at some point I'll say to someone,
ah, you know, I've been asking you questions all night.
I'm sure you have some questions for me. Let me, let me give you a chance to ask me a question.
And what's fascinating is that they will have questions.
There's all these questions that they want to ask you.
Right.
They're just not practiced at knowing how to do it gracefully.
Yeah.
And then when you invite it, suddenly it opens up these floodgates.
Well, I mean, to, to talk more about something
that you are clearly thinking through a lot in your book,
which is how to give people the strategies and tools
to kind of overcome this and to have the kind
of conversations that we all know on some level
we want to have, I feel like there's this tricky element
to achieving emotional reciprocity, where it can feel
so meaningful if it feels real, but we've all had
an experience where it feels like it's coming across as practiced or as transactional. And
that can feel really alienating because it feels like almost like a trick or off-putting if we feel
like someone is going through rehearsed steps in order to win that reciprocity from us. I wonder what that says about the nature of emotionally open conversation that we find
it so valuable when it feels real, but almost a little threatening if it feels like it's
not as genuine.
Absolutely.
We feel like it's manipulative.
And again, this is a product of evolution because back in a state of nature when we lived in
tribes, if someone shows up and they tell us that they're not a risk
and they are actually a risk,
they were incredibly dangerous, right?
Letting our guard down was really unsafe.
So our brains have a hair trigger.
Now the question is like, how do we avoid this?
How do we recognize it and how do we avoid it?
We actually tend to recognize it pretty easily, right?
We've all been at that party and someone asks us where we went on vacation,
and we realize within like 10 seconds that they don't care where we went on vacation.
They just want to tell us about their vacation and like the big fancy yacht they were on.
But I think the way that we avoid this unintentionally is to actually just ask questions where we're curious about the answer.
When it feels manipulative or when it feels false, it's usually because I'm not asking
you a question because I'm curious how you'll answer it.
I'm asking you a question because I want to learn something or I want to speak about something
myself.
Right.
And so I think that if we spend time practicing being curious, that's actually the best technique that we have.
And I think as a journalist, I assume you do this all the time, that when you are at
that party and you're asking those questions, you're asking those questions because you
actually want to know the answer and the other person can feel that.
Well, that gets to something that I really found myself wanting to ask you about as I
was reading the book or listening to the podcast is how you
think about guiding people who want to develop this skill and want to get better conversation
through the certain tension that maybe exists between on the one hand wanting the goal to
be authentic, genuinely meaningful conversations, but on the other hand, the way you get there
is often kind of, you know, learning or practicing strategies in a way that
maybe cuts against it being something that feels like
it's organic and comes from within.
Well, I think part of it is disabusing ourselves
that learning and practicing strategies
is a negative thing, right?
Like if you've practiced making a meal 10 or 15 times
and you're finally good at it, it's
not like when you make it for me, it's an inauthentic meal just because you practiced
it, right?
It's true.
Yeah.
It's actually a better meal.
It's a meal where you care enough about me that you practiced doing this before serving
it to me.
And I think the same thing is true of conversation.
We assume that some people are born good at conversation
and communication and others aren't, right? That some people are born with a gift of the
gab. But every study shows us that is not true, right? We are all super communicators
at one point or another. And the people who are consistent super communicators, if you
ask them that if they were always good at it, they'll say things like, no, in high school,
I had real trouble making friends and I had to study how kids talk to each other or my parents got divorced and I had to be the peacemaker
between them.
Nobody is born a great communicator, but by practicing it, oftentimes out of necessity,
that's when we become good.
So the number one thing I would say to people is give yourself a break, practice this a
little bit and give yourself the grace to know that like,
the first time you cook that souffle,
it's not gonna be the best souffle you've ever,
on earth, right?
And the first time you try asking a deep question,
it might be a little awkward,
but the third or fourth time that you do it,
it's gonna feel natural,
and you'll have learned to do that.
Mm-hmm.
Well, let me ask you about something else.
So it's been about a year since your book came out,
you're now revisiting the topic for your podcast.
And on the one hand, a year is not very long,
especially in kind of book world,
but on the other hand, so much has happened in the last year.
I feel like especially in relation to how we think
about communication and connecting with people
in a way that it feels very relevant to me right now.
Like so much over the last year, you know, we have thought about, you know, the problem of kids
disappearing into their screens and screen time addiction to the point that schools are now banning
phones. There's been a whole discourse on the epidemic of social isolation that was, you know,
helped along by a big Atlantic cover story. We're thinking about, you know, youth male loneliness is maybe now a political phenomenon
that might be related to some voting trends, especially after the election.
So do you find any of this kind of like swirl of broader context around the social or political
significance of our ability to have conversations impacting how you think about it or maybe
even just how you talk about the lessons from your work on it.
Oh, absolutely.
Absolutely.
I'm working on a piece for the New Yorker right now trying to understand how social
movements come together.
And a lot of it is looking at what the Trump campaign and the Republicans campaign did
right before this last election.
And if you look at their tactics, they engaged in a tremendous amount of community building.
They went into neighborhoods where people felt lonely and where people felt like they
were disconnected from their neighbors and they knocked on their doors and they said
they weren't trying to persuade them.
These weren't swing voters.
These were low propensity voters, people who already believed in the Republican message.
And yet the way to get them to the polls was literally just to introduce them to two or
three other people.
What we know is that, and if you think about it throughout history, this has been true,
right?
The civil rights movement, the moments that we are proudest of as Americans are not moments
when everyone agreed with each other.
Rather, they were moments when people who disagreed with each other came together to
form a community and to get along with each other and to work for something together.
And so the thing that I think about a lot right now, whether it's young men sitting
at home and feeling lonely, whether it's kids with social media is what's most important
is for us to teach them the importance of building community and to
tell them it's okay to practice this.
It's okay to try at this.
It's okay to be friends with someone you disagree with because that is actually how we build
the communities that are the strongest.
And I'm hopeful that we are, things can't get much worse on this front, right?
So I'm hopeful that we're at a point where people are recognizing
This is something we have to practice with each other something have to we have to teach our kids is something where we have to
Call up a friend we haven't talked to in nine months or go to church
Even though we don't really go to church and meet the person next to us
That is how we build communities and that's honestly how we make our lives more rewarding
I mean it really goes back to the point you made about 70% of conversations are on some
level about identity, social identity, who we are.
And I guess one lesson that you could draw from that is if your goal is to create some
sort of a social movement or political movement or just any sort of group-based identity or
project that that has to start with meaningful person-to-person,
emotionally open conversations.
That's absolutely right.
And in fact, one of the things that we know from a lot of the social science that's being
done right now around political and movement organization is that when you build a coalition
around an issue, it tends to be very flimsy, right?
It tends to fall apart.
It tends to feel transactional. But if you
build a coalition around shared values and you have room within that coalition for people
who actually disagree about issues, then that's what becomes sustainable. And in many ways,
if you look at the last election, that's sort of the story of that election is that the
right was building communities around values, shared values. The left was building communities around values, shared values.
The left was building communities around issues.
And those issues are important.
But the more durable communities are the ones that are built around a shared value or a
shared belief.
Right.
Which is why we have, primarily why we have conversations is not to achieve some specific
concrete material aim.
It's because of this, you know, evolved indeed
that we have to form bonds with other people
and to form communities.
Because it feels good, right?
It's not transactional.
There are transactional conversations,
but nobody walks away being like,
that was the best transactional conversation ever.
They walk away saying like,
oh, I really liked that person.
Yeah, right, right.
Well, I want to ask you about the role
that technology has come to play in our conversations.
I feel like I am spending more time than ever communicating
with people thanks to tools like Slack or Twitter, Instagram,
Pinterest, whatever.
But I'm not sure that I feel more connection
from those conversations. So I guess where I'm left sure that I feel more connection from those conversations.
So I guess where I'm left is, do you think that this technology is on net good or bad
for our conversations with people?
I think it's a net good, but we have to learn how to use it.
Yeah.
So one of my favorite examples of this is like a hundred years ago when phones first
became popular, there were all these studies that appeared that said no one will ever have a real conversation on a telephone, which actually made sense
because if you think about it up till then, all conversations have been face to face,
right? Maybe sometimes through letters. But they said, look, if you can't hear the other
person, if you can't see them, if you can't see their expressions, you're never going
to really connect with them. And what's fascinating is for the next 15 years, they were exactly
right.
People did not know how to use phones. They use them like telegrams.
They would call up the grocer and say, here's my order, and then hang up the phone. Right. Now, by the time you and I and everyone listening, by the time we're in middle school,
we can talk for like seven hours a night on the phone.
Right. They're the most important conversations of our life.
So what changed? We learned how to use phones. And in fact, there's things that you do on a telephone today that you don't do
face-to-face without even realizing it. All of us will overemphasize our words
by about 30% when we're talking on the phone. We'll put about 20% more
emotion into our voice than if we were talking face-to-face. Because we're
compensating. Exactly, we're compensating. And so when it comes to social media the question is is the the channel the method of communication is there something
wrong with it or is it that we are learning the rules and sometimes we forget those rules
right when it gets to email it's really easy or texting it's really easy to get transactional
to be like hey can you meet thou can you meet then you what about this, this flight instead of saying like, Hey, how
are you or spending the time to talk to like, write a note that say like, I'm
feeling kind of down today because this happened and I'm thinking about that.
But if we remember these three kinds of conversations and that all three kinds
of conversations are important to us, right?
The practical, the emotional and the social.
If we imbue our different forms of communication
with those different kinds of conversations,
we will feel close to other people
regardless of the method of communication.
It's when we forget.
It sounds like the distinction you're drawing
is kind of one of intentionality.
If that if we bring intentionality
to say a phone conversation,
we are still able to aim for and produce
some amount of
a actual meaningful emotional exchange.
I would argue that I think that you could do that for sure with, you know, a text message,
with a group chat that it's definitely possible to do that.
I feel like I've done it.
I do feel like it's, you know, to what you were talking about with compensation.
There's a lot that you have to compensate for
when you're not in person together,
you can't see their face, you can't hear their voice.
So there's a lot more work that has to go into it.
But if you're intentional,
you probably can achieve some amount of that.
I think where I start to become personally more worried
or skeptical about our ability to bring that intentionality
is digital platforms that are not,
I guess it's not even about whether it's one-to-one,
maybe it's about whether it's private versus public,
because so many of our exchanges now happen on platforms
like Twitter, Facebook, Instagram,
where there's an element of public performance in it.
Even if I'm commenting on a post that you made,
I know many other people will read it
and it's hard to bring real emotional vulnerability when you also feel the pull of performance.
Oh, absolutely.
Yeah.
And I think you're exactly right.
The performative aspect is the critical thing here because there's a difference between
a conversation, which is a back and forth, where we're both sharing and listening,
and a performance where I'm on a stage and you're watching,
and I'm not asking you as the audience to participate.
And I think you're exactly right,
that within our head for right or wrong,
many of these forms of communication,
we start to think of them as performative, right?
My goal in communicating is for you to hear me,
to hear what I have to say,
rather than for me to equally hear what you have to say,
to engage with you, to have a back and forth.
And that's fine, performance is important.
And there are times when we should be performative,
but there are also times when we should have a conversation.
And the most powerful thing, and studies show this, the most powerful thing that you can
do when you're corresponding with someone electronically, whether it be on social media
or over email, is two things.
Number one, if you ask a question and then don't give your own answer until they answer,
it tends to change the tenor of the conversation. Number two is if you have the smallest amount of
politeness, it will overcome all kinds of conflict.
And this comes from studies of looking at
Wikipedia editors talking to each other.
If just one person starts saying please and thank
you, the temperature goes down by 60%.
And so I think part of this is us thinking about
that intentionality you mentioned.
When I go online, am I going online to have a conversation
or am I going online to perform?
And if it's performance, that's okay.
But then I shouldn't be surprised when other people
don't necessarily wanna listen to me
when they wanna perform back.
Well, it's reassuring to know that so many of the lessons
and things that work with face-to-face interaction and conversation can also apply with, you know, Wikipedia comment
sections or text-based interactions.
And it does bring me some confidence that we can bring our humanity to those spaces
as well.
Oh, absolutely.
And do you have kids?
I don't.
Okay.
Okay. So I have two teenagers and anyone who's listening,
if they have teenagers at home and you dare, go and ask your teenagers to show you their text messages,
which is terrifying. But what you'll see is that in those, there are these strings of emojis.
Like they'll just send a string of emojis to their friends and their friends will respond
with emojis of their own. Those are emotional conversations.
Right. Yeah.
They're younger than us. They're native to it. Right. Exactly. They are learning how
to have emotional conversations through text messaging. And those of us who are older,
we didn't grow up with that. And it feels a little weird and foreign and dumb. So we
don't do it. We don't practice it. But my faith in our ability to communicate with each
other is even stronger than it was
before I started working on this book.
Because we want to communicate with each other.
I want to be able to talk to my neighbor, even if he has a lawn sign that's different
from my lawn sign, right?
Because who we're going to vote for or whatever the lawn sign says, that's 1% of what I think
about every day.
And 80% of what I think about is the pothole that we both have to deal with
in front of our houses.
We can connect with anyone.
We just have to know what the strategies and the tactics are for it
and to want to connect.
Well, I think you're right that people want to connect.
And any listeners who want to learn how to connect,
the book is Super Communicators, the podcast, the same name,
put out by Slate, Charles Duhigg. Thank you so much for joining me.
Thank you for having me on. This was such a treat. This is great.
Offline is a Crooked Media production. It's written and hosted by me, John Favreau,
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