Omnichannel - The Hidden Language of Conversations

Episode Date: October 22, 2025

Send us a textMost of us argue about the thing — but it’s never really about the thing. In this video, I break down the concept of subtext (or undercurrents) — the hidden layer of meaning underneath every conversation — and why learning to read it will make you absolutely invaluable in business, relationships, and life.I’ll share real-life examples (including my own!) of how arguments over small things like a knife or a phone are actually about something much deeper — like safety, support, and presence — and how you can respond in a way that creates connection instead of conflict.This is not about catching people on their “BS.” It’s about learning to hear what they really mean, meet them where they are, and create deeper trust.If you want to build emotional intelligence, improve your client conversations, and stop wasting energy arguing over surface-level details, this video will give you the skillset you need to become a pro at reading subtext.Join the waitlist for Human to Human: dominikalegrand.com/programs 📍 Facebook: facebook.com/dominikalgnd 📍 Instagram: instagram.com/dominikalegrandGet a FREE Copy of the High Converting Online Events Book: https://book.dominikalegrand.com/

You don't see the island from the shore, but once you dive in and start swimming, what you know is you know how to swim so you can trust your ability. You know how to float in the water, like you know how to follow the tides and let the waves guide you. And you know when you see a ripple and you're able to orient yourself based on what is the water showing you. And finally, you land on the island and once you get there, you manage to get exactly where you want it to be without having a map without knowing exactly where is it. Hello my dearest entrepreneur friends. Welcome back to another video or if you are listening

to this one on the Omni channel podcast. Welcome back to the podcast. This video we're going to talk about subtext and why learning subtext reading is super important not only in your connections, in your relationships, but also in business. And how learning to read subtext eventually helps you become invaluable in any business organization you touch. That's the core of the human-to-human program. I want to lay this foundation

because without understanding this part, you might miss a huge part of the conversation. Before I talk about what it is, really, I want to talk to you about my relationship with subtext and I used to not know what subtext was in fact I literally took everything that people told me at face value so when someone said something to me or when someone highlighted something to me I was always working with a surface level information I remember that was a time when we're in a co-working community someone was telling me

Are you okay? And I'm like, I'm okay, of course. And this girl kept asking me multiple times in multiple occasions, are you okay? And I started to think, like, what do you mean? I don't look okay. I started to feel like some slight stopped out creeping in, like, what do you mean if I'm okay? Like, I do not look okay? Like, because I didn't know what subtext was.

Like, I didn't know that this was her way of probing the conversation. in which I ask, how are you? Are you okay? Right? And she was not probably okay because she keeps asking if I'm okay with her when in reality she's not okay herself. And this can be such a minimal thing but at the time I didn't know what it was. I didn't know when someone says something to you most of the times there is a deeper meaning. I didn't know that when people ask you questions sometimes they want you to ask them the same question because they want you to ask how are you like i have a friend who is always asking me so what are your plans for summer and i respond but then when i ask the question back that she goes in this major story tangent telling me all about her

summer plans and how she is so excited right so it's it's almost like you're asking someone something but but then you really just want permission to talk about your thing. And it's not like it's bad, but it's just a subtle cue that somehow we tend to miss. And when I didn't know about subtext, I found myself not just arguing on surface level, but then getting you sometimes reactive or even defensive on what they were saying to me and trying to understand and sometimes it created some serious self-doubt in myself. So as I was involving with my understanding of humans and the way they sometimes communicate, okay, I want to preface this as well, like not everyone is speaking in subtext all the time

and not everyone is, you know, you have to read between the lines, but many times it's the case. Like I know there are people who are direct as hell. They are like, if this is it, I know this is it, I don't have to think, I don't have to crack my brain. but in the way we use subtext reading is not always to figure out what someone else really meant and crack hard brains but we use subtext reading as a thread and when I'm saying thread what I mean by that is people leave your cues on where the conversation is going to be people leave your cues about themselves all the time and when you're able to catch those cues and threats and let yourself be guided by them, you can eventually uncover so much more

and you can eventually find yourself in a deeper understanding with someone, in understanding your context better, even if they don't reveal it to you right away. And when you're able to read between the lines, sometimes that's all you need to really understand someone on a deeper level and for them to really start opening up to you. You know how there are times when you are starting a conversation with someone? And let's assume the context is in a business setting. And this happened to me about two weeks ago. So I will tell you this story specifically

and how reading subtext have saved me from potentially burning a connection that I didn't want to. So I had this guess that I wanted to, invite on my podcast and I have created an episode with him before but what ended up happening was that I came into the conversation with play so I started a conversation saying hey our time has come to film another podcast episode again what do you think and I said this is want to be the topic are you open-minded and a person responded saying okay and when I got that response okay I immediately knew that there's something wrong. Like, I just entered as the warmest sun into a fridge and

I immediately slowed down and I just stopped and I paused and I said, okay, that doesn't sound very enthusiastic to me. Is this a topic? Is there something you like to talk about or is there something else you not like to talk about? And he said, no, no, no, the topic is fine. It's just that I have, I'm in a middle of a crisis right now and I don't know if I have COVID. or not. And long story short, I literally came at him at the worst time. And when I realized that I immediately pulled back and pivoted back and I said, you know what, just fine. It's okay. We'll talk again when you're not in the middle of something like this, right? And he said, yeah, just reach out to me later. You know, if I don't respond back, just come reach out to me again. And I said,

yeah, we'll do. Just make sure you focus on yourself. Even though there was prior report, I caught someone at the worst possible moment and I came with play and there was invitation and not pushing but still it may have came off too strong for someone who is literally navigating a crisis right now right so when you are able to catch the small cues of responses you're able to then respond to that in a more attuned way and then gather more of their contact and adjust our behavior based on what is happening now I like to say this example because I don't have a prepared script when it comes to conversating with people and it can be a client it can be a friend it can be my partner like it can be anyone

because most of my conversation flow and cue comes in real time and I use this example in my post yesterday saying that sometimes conversations can feel like you are swimming in deep waters you don't see the island from the shore but once you dive in and start swimming what you know is you know how to swim so you can trust your ability you know how to float in the water like you know how to follow the tides and let the waves guide you and you know when you see a ripple and you're able to orient yourself based on what is the water showing you and finally you land on the island and once you get there you manage to get exactly where you want it to be without having a map without knowing exactly where is it because you don't see it from the shore you just see it

once you're in the water so when we are in waters when we are in conversations what we can do is that we can trust our instincts and flows to guide us where we need to go do I need to do I need to push or do I need to swim back to the shore? Do I need to start my expedition and find an island right now or is it maybe better for me to swim back to the shore? And can I listen to what the water is telling me instead of just rushing to somewhere and realizing that the island is not there to hold me? So I think this is such a beautiful example for you to understand because this also tells you that there can only be so much preparation when it comes to having actual real human-to-human conversations there has to be enough presence and attunement in the way you show up in even in chat

conversations for you then to realize okay what is the next step where i'm going to be led am i going to keep swimming am i going to let myself float am i going to swim back to the shore and try again another day do i have where do i need to adjust and and see if we can go somewhere and where do I need to retrieve completely. So I think once you understand this analogy and once you apply it to the way you conversate with people, what you will feel is much less friction and much more flow. And on top of that, you will be going to leave the other person relieved and understood in ways that they have never been understood before.

Now, this is the whole reading subtext and undercurrents, and yes, I can give you many examples in which this works. I have a real I created about the fact that when someone says, why are you on your phone, what they really want is for you to be present. But these emotional undercurrents are requiring you to really step out of your own reality and starting to want to understand someone else's and maybe create some light assumptions that then tested echoed back to in a way so you know where do you need to swim next in a conversation so that was it for this video I am going to be teaching the subtext reading in a more practical way I know that this is not an easy thing to learn but this is a skill that I think anyone especially if you're in business

especially if you are navigating human relationships for a living. If that's something you do and you have to do, then learning to hone this skill better is going to be absolutely invaluable in the way you show up. So we do this as well inside of the human to human. There is an entire module around subtext reading and the finesse of the art of understanding the undercurrents in the human conversations with a lot of examples for you to really understand the point and how this looks in in real action, in real life.

Let me know if you are interested in the human to human program. There is a wait list in my website. I'm going to put the link in the description of this video or podcast if you're listening to this one on the podcast and you can sign up for the wait list once we launched the entire program, then you will be the first one to know. And of course, you can always reach out. any question if you want to understand more what this program is about i'm always happy to talk to you about it thank you so much for watching and listening and if i can leave you with one thing

it would be if you're present enough with someone the right words will always come to you good luck come to you good luck come to you good luck come