Omnichannel - When People Don’t Make Sense. Spoiler Alert:You’re Looking at the Wrong Blueprint

Episode Date: March 13, 2026

Send a textIn this episode, we explore a concept that has fundamentally shaped the way we understand people: blueprint mismatches.Over the years, I’ve come to believe something very simple but very powerful:Humans always make sense.Even when someone’s behavior feels confusing, irrational, or frustrating to us, it still makes sense from their perspective. The problem is usually not that someone is illogical. The problem is that we’re trying to interpret their behavior through our own blueprint of the world instead of theirs.In this video, I break down how learning to recognize these blueprint mismatches can completely change the way you approach leadership, relationships, and even sales.We talk about:• Why believe everyone always makes sense from their own lens • What happens when we judge instead of investigating • Why having a strong inner center and identity allows you to step into someone else’s perspective • How to recognize when someone doesn’t actually want to understand you (and when to stop explaining yourself) • The role of cycles in human behavior, expansion, withdrawal, learning, launching • Why rejection in business is often just misaligned timing of needs • How understanding people’s cycles and needs helps you stop taking things personallyEnjoyJoin the Art of The Approach here: https://www.dominikalegrand.com/art-of-the-approach

I'm smiling guys because I'm back in studio and first of all, in my arrival, they were airing the room for me to make sure when I arrive, it's not too warm. And there's this construction guy who is doing some constructions and I hear the owner whispering and saying to them, hey, you need to be quiet. Like, I hear them whispering. And I love that because the studio owner is so nice to. me and I just feel the love from them and the empathy from them towards my direction today this morning. So I just wanted to express that before we jump into this video that sometimes you know when we are doing our things and we are working through our life to create, come to a studio, to be able to come here repeatedly every single week and to build relationships with the people who work here and to feel respected and honored in return is just blowing my mind.

So I'm so grateful for the treatment that I'm getting here, truly. Welcome back to another video or if you happen to be listening on the Omni Channel podcast. Welcome back to the podcast. Today I want to talk about the topic that I have talked before, but it was only a short podcast episode called when people don't make sense, detecting, understanding, blueprint mismatches. And I remember having to record that episode on my phone 7 a.m. in the morning, in my living room on the couch, because that was the moment when it came through me raw. And I wanted to under that and post it at that time.

But I wanted to come here to not only sit down to expand on that concept, but also to make sure you guys have a video version of it of the expanded concept because I do believe that this is foundational if you are leading people, if you want to lead people, or you want to deal with humans in a way that is the utmost respect possible. Okay? So here's something I have noticed and I have learned over my 32 year of existence in this birth is that humans are perfectly sensical creatures. They all make sense. Everyone makes sense. Always. Okay? So I don't believe that there is a single human who does not make sense. Even if they have a personality disorder, through their lens of personality disorder,

their behavior makes sense. So the actions and their behavior always make sense. That's the baseline of understanding humans that we all always make sense. And that's the foundational understanding of the human-to-human lineage that I'm building right now. And when we think about the baseline of everyone always makes sense, it also pre-assumes that when people don't make sense to us, It's because we are looking at a wrong blueprint, a.k.a. we all have our own blueprint of seeing the world, of operating the world, like our own point of reference,

our own perception of the world. And whenever our perception, and we are, we are actively using this perception to perceive the world, right? Through my lens, I perceive something. Through my lens, I think that if I was in their shoes, I would have them X, right? So that makes me think that through my lines of understanding humans, I know what they would do, how they would act, how I would act,

I know through my lens of understanding humans, most people, what they do is they start pathologizing and judging, right? If I see someone who is acting in a way that is not in alignment in how I would have acted in their situation, most people we are like okay this is crazy this makes no sense right and that's the easiest routes to take is to judge is to jump into conclusions it's to be like yeah he's just dumb like whatever critical label comes up to us it's what we're going to kind of blurt out and with that most people they just move on with their life like whatever right and so what i have learned especially as someone

with actively leading leaders in business context, advising leaders, and actively interpersonally be present with my friend's lives and my own life. What I have noticed is that whenever someone's behavior doesn't make sense to me, my first instinct then becomes to understand why. And then my next instinct then, okay, I'm looking at the wrong blueprint. I need to step into their blueprint, see through the, their reality, and then suddenly it will make sense. And every time I do that, I am able to, like, oh, wow, that makes perfect sense now.

And I think it does take effort to be like that, but especially if you are someone who is constantly dealing with humans, that this is your job, we can't avoid them, like, no matter what. Having to kind of have this reflex of, okay, this makes no sense why, immediately makes you want to understand the other person and what blueprint they are operating from. And what ends up happening is that once you understand them, you develop compassion for them. And with that compassion, you are no longer judging, but you're able to steward or lead the relationship and keep intact, whether it's a business relationship, business context, or just find a compassion to relate to them

and lead them where they are. Does that make sense? Now, we talked about the first. We talked about the that it actually takes much more effort to wanting to step into someone's blueprint and see them and see the world through their lens. It takes effort and that's why most people don't do it. But there's something else that is important for you to understand when people are refusing to step into someone else's POV. It's very simply because they don't have a soul enough center from which they can step into someone's reality to observe what's going on for them, to understand what's going on for them. And I have realized this and I've seen this many times when we don't have a strong center,

we don't have a strong understanding of what we like, what we don't like, who we are, we are not, what are values, what are important to us, and not just a personal scale. because remember, if you don't know this, identity does not just come from who I am. Identity, actually, most of identity comes to external things, like where I grew up, where, like, what's my family lineage, what's happening, which country I am from, which religion, which traditions I'm following, right? In a grander scale of human and race, right? All of those actually adding to identity.

So once I'm unclear on my own identity, whether it's impersonal or in a greater scheme of what identity is composed of, it's very hard for me to step into your lens if I don't even know who I am. And what I've seen is that there are people who seek identity outside of themselves and they spend a lot of money on identity coaches or just having people telling them that's who you are. And I think it's an important and interesting quest to understand who you are because from that point you can really walk away from that POV to step into someone else's. So only when we have our center is when we can venture out to look at what's going on for other people.

Okay? So we talked about the fact that it's important for you to have that center. And then from that center, you can step into someone else's reality to see what's going on for now. And I want to add here, like since we are talking about identity here, and that what I have found is like many people are looking actively to get that defined for them from externally. But I also recognize that it's very hard to find accurate mirroring of people who can genuinely see and perceive you accurately. It's very, very difficult and it's very hard because most people they project, right? I always urge people to have discernment whether or not is this an accurate perception of you.

and what I have developed over the years, whenever people mirror something about me back to me, is I immediately go, like, this is true, this is not true. Because I already developed a strong enough center that is strong enough to know what is true for me and strong enough to know what is projection, but at the same time, it's fluid enough to constantly grow and change. And that's also important when it comes to identity.

Like even if some people, they have defined identities, they have rigid identities at the same time. So in order for you to step into someone else's POV, you not only have to know who you are, and you also have to have a certain fluidity about who you are, which makes you bend enough and be fluid enough to then eagerly step into someone else's reality to understand what their blueprint.

Okay? So I know people, they are so solid about who they are, that that solidity becomes like a confinement chamber. It's a rigid identity from which they cannot venture. Just to recap this part. First, a very important ingredient into stepping into someone else's group in so you can understand them and develop compassion so you can meet them where they are, is wanting to take the effort in understanding that when there is a blip in the system

and you don't understand someone's behavior because they don't make sense to you, understand that this is not a universal law, that your perception is not universal. Therefore, this is a signal for you to investigate in what is the mismatch in the way you see it and the way they see it and so you can go and investigate that and understand them better. Second, have your own identity and have your own center

but make sure that it's fluid enough that you can walk away from it and also fluid enough that it's not strict in terms of that's who I am, this is right, that's wrong, right? Because when we have defined identity, we sometimes become way too rigid about that. And this is right, that's wrong, right? So then we fall back into judgment.

And then the third step would be is to just go ahead and study the people to understand them. There comes a point when you have to recognize that you are in face of someone who does not want to do that. They don't want to put in their effort. whatever the reasons are, and like I said, it's their own blueprint, the outcome is the same. They don't want to understand me, therefore, it doesn't matter what I say. I just need to stop talking because at this point, like, they don't care to understand me, right?

And recognizing that and just pulling back and saving your energy is going to be amazing. Sometimes when I step into your blueprint to examine, to understand you, because your behavior somehow didn't make sense to me. I can also recognize that, oh, I know why you did what you did, but at the same time, I don't personally agree with that, right? So I can still conclude in my investigation that it still would not fly with me. I can still have compassion for you, but I can still discern and be like, okay, with me, that wouldn't work because that's just who I am, but to you, I understand and it makes sense, okay? And there's something I want to bring here as well. And this is, in terms of cycles, right? Because if we are on the realms of wanting to understand people,

here is something else I have learned, right? So we have the first layer of understanding, which is the blueprint mismatch, right? And we just learned how to intuitively step in to someone else's blueprint. And what are the prerequisites of you, of you being able to do that effortlessly? Well, it's not effortless, but what are the prerequisites of you doing that? if that's what you want to do. But there's something else I want to add here, and that is all about cycles and needs. So when it comes to people,

here is something I have realized. The more I look at someone's behavior, and this is a personal behavior or a business behavior, but the more I look at someone's behavior, the more I observe the behavior range in which they act, the more it starts to look like a pattern to me. But I don't want to name anyone. here but I have clients that they go through phases of you know exploring launching pulling back like

there are cycles in which we all are operate in business and of course personally there are cycles in which we are expanding a little bit more we are contracting we are cocooning we are learning we are different people right and we have different cycles I happen to observe this in the business because I'm experiencing that and seeing and observing that with the clients I work with, but I also have entrepreneur friends who are also operating in their own cycles. And I want to give you this very specific example. So I have an entrepreneur friend, and I want to give you this example here,

without naming anyone, that it took me a while to understand this person's cycles, because once we were becoming friends, so to say, there was such a degree of engagement that started to kind of build up, only then to go radio silence for three months, only then to come back to me engagement, only then to go back to silence. And so what has happened to me, I was like, first time it happened, I was so like, what the hell is happening?

Because there was such an abrupt change in the behavior of this person. But once I recognized and I went to investigate, I understood that this is a part of a cycle. So this person can go into go, go, go, go, go, launch mood. and this person can go into reflection, withdrawing, planning, thinking, right? And this person can go into like having fun and being open, right? So once we understand those behavior patterns and we see that, okay, they have this cycle in which they withdraw, they have this cycle in which they launch and they go, go, go. They have this cycle in which they reflect.

Like to understand that in an individual level and to zoom up enough to see it, like the whole thing, is going to help you so much not to take someone's behavior personally. Because the more you see, the more you zoom out, the more you be like, okay, this is part of a cycle. For now, so you don't take things personally, right? You don't take it upon yourself. And the same goes to business as well. And I would like to add in terms of buying as well. I want to bring in the concept of needs.

Okay? So Marshall B. Rosenberg, the creator of nonviolent communication, his foundational work is the following. We all have needs and desires at all times, right? So this means that when we have certain needs, like all humans have needs, and we want to get those needs back. Either we are aware of all those needs are,

and we can ask for that to be met in a way that's not pushing anyone. but in a way that's imitational or in a way that people would give us from their heart. But generally, we all have unmeted needs that we want to get matched. And what I have realized, even in business contexts and buyers' behaviors, sometimes they can have a need to buy and they can have a need to just research and they can have a need to just be left alone. And once you understand that individually, we go through the, cycles of whatever personal cycles everyone has, they all have their own cycles.

It's, unless you're close to someone else to observe their behavior and to understand what cycle they're in, what you're going to realize that in different cycles, they have different needs. Okay. So, for example, I recognize this and it happens to me all the time. Whenever I want someone to come to my podcast, they're not in a season of taking speaking opportunities, right? And there might be in a season in which they will. And in that moment, there will be convergence of needs. Okay. And that is when they will be met. So when you have a need

to have someone on your show, I'm going to give you this example so it makes sense to you. But they have a need to kind of focus on their work or they pull back, they're launching a new book. Your needs are not converging, right? And they in that moment, they likely going to say no to you. if you find them again later, which had happened to me, I got rejected first and then second time I got accepted, it was because they were in a season of speaking and taking engagements, right? And when I was in a season of taking guests again, and they were in a season of speaking, that we are converging our needs and then we can both meet them. Does that make sense? So when you're looking at a buyer behavior, it could be that right now they don't have

a need to buy, right? They don't have a desire and need to buy because they are focusing on something else, but you have a need to sell. You want to sell. And so when you want to sell, but they don't want to buy, what you're going to get is opposing needs. Opposing needs, you're not going to get them bad. But if you have a desire to sell and then they have a desire to buy, you guys are meeting each other's seats and it's going to be a transaction there. Does that make sense? So recognizing what is happening in you in terms of business and recognizing that people are moving through cycles in which they are whatever personal is to them is also going to help you not take rejections personally or even to see that there will be a time when this might be relevant for them to be

buying from you right because right now they're not in the season they're not in their cycle of buying they are in a cycle of research recognizing that it's all about are they ready for me? Am I ready for them? And if I'm ready and they're ready, you're good. If I'm ready, they're not ready. This won't happen now, at least for now. Until they are ready for you and you're ready for them? Perfect. So this helps you to kind of understand that, okay, so we have different blueprints that they're operating. So if their behavior does not make sense, it's because they have different blueprints and we have different can we step into theirs. but also understand that people have different cycles in which they operate,

in which they have different needs, right? That's why the way we show up for the people, even if they don't buy right now, even if they are not ready for us, it's ultimately going to enhance our chances of actually getting our needs map. The message starts and the friction starts when we are trying to force people on our own timelines, right? I have this need because I need to make money, but you don't have a need to buy.

And I'm trying to force you into my timeline. Then it's not a win-win situation because I might get you, but because I was pushy or coercing you or whatever not clean way, I got you to come and become a buyer. I may have got my needs mad, but you may have been recognizing that this is not for you, actually and you might going to drop off the program or you might want to refund or you might think and regret your decision. Does that make sense? So there has to be converging needs. It has to be converging cycles. There has to be awareness of that being the case for you to operate in a way that the leader naturally understands that this is the reality. I hope this was helpful for you guys.

I know this introduces a lot of concepts that are easier said than done, but what I want you to take away from this video is to seek to understand people. Stop taking things personally. Everyone is doing things for their reasons. And if you take things personally and you think it's personal to you, that you are forgetting to step into their reality, which can be different from yours. and can you let that difference to be for now? And to recognize that it's all about meeting on the same need level for actually business transaction to happen is also very important. But even on a smaller scale, even on interpersonal scale,

a connection can happen when you would have a need for connecting. And when people come at their needs, and even though we are not in that cycle, it's okay for them because they come with such spacious invitations energy to just be like, you know what? Not now, but whenever that changes, I'm like, you know, doesn't make sense. So in that way, we did put ourselves in their map in the future

if this makes sense for them without ruining everything and trying to push them into our timeline. So becoming spacious and invitational is definitely going to bring that whenever their needs are matching with yours, you are more likely to actually get. than that. Does that make sense? So thank you so much for watching and listening to this one. I know this is one. Empathy as we know it will come in April. I will be sharing more details

about it soon. And the way I'm going to deliver this entire program is through individual stories in which empathy as we know it showed up in leadership. And this today's story, this is empathy as we know it through and through because knowing that, you are not on the same blueprint and wanting to understand there is actually empathy at its finest. Thank you so much for watching and listening to this one and I'll see you guys very soon.