Passion Struck with John R. Miles - How to Protect Your Identity in a World Trying to Change You | Guy Kawasaki - EP 797

Episode Date: July 23, 2026

Do you ever feel like technology knows you better than you know yourself? Every day, algorithms influence what you see, what you buy, what you believe, and even how you measure your worth. Most of us ...think the biggest risk is losing our privacy. But what if the real danger is slowly losing sight of who we are? In this episode of Passion Struck, John R. Miles sits down with entrepreneur and bestselling author Guy Kawasaki to explore why protecting your privacy is about far more than securing your personal information. It's about protecting your identity, your relationships, and your ability to make choices that reflect your values instead of someone else's algorithm. Together, they discuss how technology has evolved from tracking our behavior to shaping it, why social media has changed the way we define what it means to matter, and how small decisions about what we share—and what we choose to keep private—can help us reclaim our autonomy. In this episode, you'll learn: Why privacy is really about protecting your freedom to choose How technology quietly shapes identity—not just behavior The hidden cost of measuring your worth through likes, followers, and visibility Why strong personal boundaries matter more than ever Simple ways to protect your digital life without disconnecting from the world How to stay grounded in your values in an increasingly connected culture Why real human connection will always matter more than online attention If you've ever wondered whether technology is changing who you are, this conversation will help you take back control—not by rejecting innovation, but by becoming more intentional about the life you choose to build. Guy is personally offering a free copy of his latest book, Everybody Has Something to Hide (English or Spanish), to US listeners! Simply send an email to english@guykawasaki.com or spanish@guykawasaki.com requesting a copy, and his team will send you a gift link. Full shownotes here Download the FREE Companion Digital Workbook. Pre-Order The Mattering Effect: https://matteringeffect.com/. Take the 90-second diagnostic to see if you're disappearing.Explore the Show: https://passionstruck.com/starter-packs/. New to Passion Struck? Start with the best episodes curated for you.Connect with JohnWebsite: https://johnrmiles.comBook John to Speak: https://johnrmiles.com/speaking/Substack: https://www.theignitedlife.net/Children’s Book — You Matter, Luma: https://youmatterluma.com/Support the Movement: https://startmattering.com/. Every human deserves to feel seen, valued, and like they matter. Wear it. Live it. Show it.Passion Struck — #1 Alternative Health Podcast. 85M+ downloads.DisclaimerThe Passion Struck podcast is for educational and entertainment purposes only. The views and opinions expressed do not necessarily reflect those of Passion Struck or its affiliates. This podcast is not a substitute for professional medical or psychological advice. Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

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Starting point is 00:00:00 Coming up next on PassionStruck. I can't tell you that I can name any investment bankers or private equity people who I think have left the world a better place. So I think that's how you measure a person. Did they make the world a better place as opposed to a richer place, as opposed to having their names on buildings, as opposed to the largest crypto account? I rank people by how much you made the world a better place. Welcome to Passionstruck. I'm your host, John Miles. This is the show where we explore the art of human flourishing and what it truly means to live like it matters. Each week, I sit down with change makers, creators, scientists, and everyday heroes to decode the human experience and uncover the tools that help us lead with meaning, heal what hurts, and pursue the fullest expression of who we're capable of becoming. Whether you're designing your future, developing as a leader, or seeking deeper alignment in your life, this show is your invitation to grow with purpose and act with intention. Because the secret to a life of deep purpose, connection, and impact is choosing to live like
Starting point is 00:01:08 you matter. Hey, it's your friend John. Welcome back to episode 797 of the Passion Struck podcast. Let me ask you something. Have you ever had the feeling that your attention isn't entirely your own anymore? You open your phone to answer one message. 20 minutes disappear. You search for one thing online. Suddenly, you're being followed by ads everywhere you go. Your preferences become predictions. Your habits become data. And before you even realize it, technology isn't simply responding to your behavior. It's quietly shaping it. Most of us accept that is the cost of living in a connected world. But what if the real cost is something much deeper? What if little by little,
Starting point is 00:02:01 we're surrendering pieces of our autonomy, our attention, and even our sense of self without ever consciously deciding to. That's the conversation we're having today. As we continue our month-long series on flourishing, we've reached a theme that I believe doesn't get discussed nearly enough. Contribution. Because before we can meaningfully contribute to the world, we have to ask a more fundamental question. How do we remain fully human in a world that's increasingly trying to measure predict, and influence every decision we make. Today's guest is the perfect guide for that conversation. Guy Kawasaki is an entrepreneur, best-selling author, host of The Remarkable People podcast, former chief evangelist at Apple, and one of Silicon Valley's most respected voices.
Starting point is 00:02:50 His latest book, Everybody Has Something to Hide, begins with privacy, but it quickly becomes a conversation about dignity, boundaries, identity, and what it means to protect the parts of ourselves that should never become someone else's product. By the end of this conversation, you'll understand why privacy has nothing to do with having something to hide, how technology is quietly reshaping the way we think about human worth, and why protecting your attention may be one of the most important acts of intentional living in the modern world. I also think you'll leave with a bigger question. What does it actually mean to leave the world better than you found it? Because by the end of our conversation,
Starting point is 00:03:29 that's actually where Guy took us. And its perspective I haven't stopped thinking about since we recorded. So let's dive in. Here's my conversation with Guy Kawasaki. Thank you for choosing Passionstruck and choosing me to be your hosting guide on your journey to creating an intentional life that matters. Now, let that journey begin. I am so excited today to have Guy Kawasaki join me on Passionstruck.
Starting point is 00:03:57 Hi, Guy. Good morning or good afternoon. So I have to say you are the second person who's joined me on the podcast who said after they finish they were going to go surfing. That first was BJ Fogg. BJ Fogg is in Maui. Yes, when I interviewed him, he was in Hawaii. That is for sure. Yeah.
Starting point is 00:04:20 Yeah, I don't know how he gets away telling people he's a Stanford professor. He's always surfing in Maui. But anyway. Well, he's living the life. Yeah. Guy, your newest book is called Everybody Has Something to Hide. And I think a lot of people initially misunderstand that phrase. Why doesn't privacy equal guilt?
Starting point is 00:04:45 Well, to use a test, pretend that you're driving down a freeway and there's billboards. And on one billboard, there are some of your text messages. So if you're listening to this and you can say, every one of my text messages can be on that billboard because I have nothing to hide. You do not need to read my book. You also are probably the world's most boring person. So you do. It's not just privacy is not just if you're a fentanyl dealer or you're buying an insurrection or some kind of crime or some kind of bad thing. There are many cases where you just would not want.
Starting point is 00:05:30 your text messages on that billboard. I'll give you some examples. So first of all, if you have family members not living with you and they're sending you a text message that says, Dad, what is our Netflix username and password? And there's the opposite case where your kids in college and they cannot navigate the university housing system, which is a very common occurrence.
Starting point is 00:05:56 And finally, you just say to them, just give me your name and password. and I will sign up for your dorm for you because I am tired of trying to figure it out for you and explaining it to you. And then there's that I want to buy a surfboard. I need your visa account. I need the number.
Starting point is 00:06:13 I need the expiration date. I need the secret three digits. Now, if you're telling me that all of that, you're okay with having on a billboard, do not read my book. So that is that truly you have nothing to hide. But I would make the case that in today's society, The bar for what you want to hide is much lower.
Starting point is 00:06:34 For example, let's say that your boss is hitting on you and making sexual advances and you're trying to seek advice from your family or your friends or God knows your attorney, you wouldn't want that on that billboard. Let's say that you're working for a company and you figured out they're dumping something in the ocean. So you're asking your friends, should I be a whistleblower or what should I do? you wouldn't want that. Let's say that your uncle or auntie or grandma or grandpa
Starting point is 00:07:05 and your niece or nephew or your grandson or granddaughter says, I miss my period or my girlfriend missed my period. What do we do, grandpa, grandma? I can't tell my parents that none of that should be on that billboard. And so I am saying that probably everybody, literally everybody, has something to hide. Well, I think it would agree with you, which is where I started my career. Well, one of my theories, John, is that it's one thing to have these laws that say you cannot use this data, you cannot use it this way, prohibit it, blah, blah, blah. And to put it mildly, governance change, decisions change, things leak.
Starting point is 00:07:57 So the better thing is instead of trying to legislate this and protect people, the better assumption is if an organization or a person doesn't have the information, they cannot do anything to you. So rather than trying to control after it's out of the barn, you should prevent it from ever getting out of the barn. So if they don't have that information, they cannot use it. if they have that information, no matter what law, what privacy, whatever, they can still use it. So just don't ever give it to them. Yeah. Well, as I was reading this book, I appreciate everything that you're saying, one of the things that immediately jumped out to me is that the book isn't about paranoia.
Starting point is 00:08:45 It's really about what I thought was dignity, autonomy, human trust. And it became very apparent that privacy was. deeply personal for you. At what point in your career did that deep connection to it really take root? Well, not to get too political, John, but roughly, I would say, 24, if you know what I mean, specifically November 24. So yeah, I just think the political environment today in the United States, and really the entire world, it's just better to be a little bit paranoid and be as private and secure as possible. And you may be living in some area where the government is totally benign and not doing anything. But as we have seen, administrations change and attitudes change.
Starting point is 00:09:47 And going back to what I said, when an administration changes, it's better that the previous administration didn't have the data that the next administration might use. So just keep everything private and secure. Yeah, I'm going to share a story from my own life, probably around 2013 when I was at Catalina Marketing. We were doing a joint venture with Nelson called Nelson Catalina Ventures. And this technology was allowing us to identify what a person, was watching on their TV, we were then geolocating them to their device and then
Starting point is 00:10:28 personalizing their ads based on their viewership and we could detect when you were at home and when you weren't. We were also, we could detect when you were going into a shopping center who was one of our clients and immediately contact you. The technology was that was that precise over a decade ago. So one of the things that always makes me worried is I knew that what we could do with it and we were using it hopefully in a good way. What always scares me is what bad actors can do when they have access to technology like this because one of the things I have always found with technology is oftentimes you develop things in a benign way, but then it gets farther and farther away from the creator and you have no idea what people are doing.
Starting point is 00:11:19 Do you find that true in your long career in Silicon Valley? Well, absolutely. In Silicon Valley, part of my naivety, but in Silicon Valley, we wanted to make the world a better place, increase people's creativity and productivity with a new computer. There was a graphical user interface, blah, blah, blah, blah. Social media was to have more friends and family communicate, blah, blah, blah. And the next thing that people are using Macintosh to create porn, And social media is about attacking people and all that.
Starting point is 00:11:53 So now, I suppose if you go all the way back, if you could say to Gutenberg, people are going to use your printing press to do bad things too. They're not just going to print bibles. And well, yeah, lo and behold, lots of porn came out from printing presses. And I'm sure Gutenberg didn't design it for that. On the other hand, John, I think that these negative, these dangerous, these evil things, they're the ones that are always. highlighted, right? You never hear good news. You never hear that, oh, somebody read a book and was inspired and educated and made the world a better place. You always hear the worst case, because the worst case, the negative news, blood sells. If you use the technology in a proper way
Starting point is 00:12:39 and you got more productive or more educated or whatever, that's not exactly news. Well, guys, similar to you, I have spent the vast majority of my career around huge consumer datasets and data sets in general. And looking back, I often wonder whether innovation is scaled faster than wisdom. Do you think technology at the point where in right now is evolving beyond our ethical maturity as humans? I think that is the understatement of the day. Yeah. And listen, I live in Silicon Valley. I grew up with all these companies and like I look at these tech bros and I just scratch my head like what the hell happened to them, right?
Starting point is 00:13:26 You want to create a browser. You want to make information more accessible to the whole world. And the next thing, you're supporting building concentration camps for minorities. That's a big leap there. I really, I'll tell you one thing, John. have decided that I'm going to limit my net worth to 99,99,99,99 cents because I don't ever want to get billionaires disease. Luckily, that is not a big risk for me right now. But, man, something happens when you crossed the billion dollar mark. Yeah, I paid a really close attention over March and April with what was happening to Meta and YouTube at that point in time. And I think a lot of attention has gone on the courtroom in L.A. I don't think as much attention has come from the other court case. And to me, it was really scary because they were using data on where children, young kids live, to really target them for really nefarious ways. And to me,
Starting point is 00:14:34 this is where privacy to me goes to its extreme. And I have always thought as I've been developing technology, that we as the creator had some responsibility to make sure stuff like this never happened. How is it getting so far away from so many of the creators I know who would have in a million years never let something like that happen? The simplest explanation is that money changes people right now. I don't know what else to say.
Starting point is 00:15:09 And the irony of this is that these are some of the richest people doing that. What does it, if you're worth $500 billion, what difference does it make if you're worth $550 billion? I don't understand that. And it seems to me that if you're towards the end of your career and you're worth a lot of money, I would spend the rest of my life trying to make the world a better place and enjoy my life. I would not dedicate myself to making crypto successful and ensuring the long-term capital gains of the United States of America was as low as possible. I would focus on my grandchildren. I would surf every day.
Starting point is 00:15:52 I would travel all over the world. I would not be sucking up to Washington, D.C. all the time. Well, it's amazing how much that pendulum has switched over the past couple years. Well, one of the things, Guy, that I have really become aware of is technology isn't just tracking our behavior. It is shaping our identity. The issue with this is that identity is getting shaped in youngsters as early as 7, 8, 9, who are given these devices. Yeah. And all of a sudden, that identity is around likes, visibility, engagement, followers.
Starting point is 00:16:33 And the way I see it is our human worth is becoming quantified. How, because a lot of my work is around mattering. How do you think technology more and more is amplifying people's fear of not mattering? I don't know if it's amplifying, not mattering. I think it is redefining what mattering means, right? So too, too many young people, I think mattering means likes or followers as opposed to, I think it's better to have about 15 or 20 really good friends than 15 million followers. Right.
Starting point is 00:17:19 And that's, I would make that choice all day. Now, don't get me wrong, if I could have 15 or 20 great friends and 15. 15 million followers. I would do that too. But if you had to pick one, I would say over the course of your lifetime, 15 million followers, 15 friends, you pick the 15 friends. I don't know. But I'm telling you, I am somebody who at least on paper has about 6 or 7 million followers. And it doesn't mean anything anymore. I wish I could tell you, John, with my, let's say 6 million followers, I could tell them, hey, I just came out with a new book called Everybody Has Something to Hide. Six million of you.
Starting point is 00:18:01 Let's just be conservative. One out of ten of you will go buy the books. So that's 600,000. I can tell you something. I have not sold 600,000 copies of that book. Social media doesn't work anymore. I really do believe that social media is a marketing platform doesn't, well, maybe if you're Kim Kardashian, it works. But not Guy Kawasaki.
Starting point is 00:18:23 and I cannot move the needle with social media for my books or for really anything. I honestly don't know what can move the needle anymore from marketing. Maybe substack newsletters, but man, it sure as hell not with your followers. We'll be right back with more of my conversation with Guy. If today's discussion has you thinking differently about your relationship with technology, I want to invite you to continue the conversation beyond the podcast. Every episode in our flourishing series includes a companion workbook with reflection questions, journal prompts, and practical exercises designed to help you apply these ideas to your own life.
Starting point is 00:19:04 I also publish a companion essay each episode inside the Ignited Life on Substack, where we explore the themes from every episode and greater depth. This year, I'm also sharing behind-the-scenes ideas from my upcoming book, The Mattering Effect, releasing in October. Much of my work asks a simple question. What happens when people no longer feel like they matter? As Guy and I discuss in today's episode, technology isn't just changing how we communicate, it may also be changing how we measure our worth.
Starting point is 00:19:34 Those are ideas I continue to explore inside the United Life. You'll find links to this week's workbook, The Ignited Life, and the Mattering Effect, in today's show notes. Now, a quick break for our sponsors. Thank you for supporting those who support the show. You're listening to Passion Struck right here on the Passion Struck Network. Now, let's get back to my conversation with Guy Kawasaki. And, well, Guy, I'm glad you brought this up. I'm in the midst of an experiment right now.
Starting point is 00:20:14 So I, like you, have a large following. This podcast has approaching 90 million downloads. Tons of people have listened to it. But I decided consciously not to move my audience to Substack. I had seen a lot of people who had done it. and then you're looking at you have 200,000 followers and no one is interacting on any of your notes and posts. So I decided I was going to go all in on really talking about what I care about, what I think is really impacting people and seeing how this might grow organically. And I don't
Starting point is 00:20:56 have the tens of thousands of followers, but I will tell you what I have noticed is that the people who are interacting are really interacting and they really care about the topics. And it was interesting. I had a person to reach out to me not too long ago. And she said that she reached out to me on LinkedIn and I responded to her and agreed to do a 30 minute call with her. And she said that she had reached out to three or four other people who talked all the time on their podcast about how approachable they were and she never heard anything back from her. So to me, there's part of this privacy thing to me is also the, you have to expose yourself a little bit if you really want to help people and influence people. So part of your baggage needs to be out there because if people don't see it, who's going to want to interact with you if all they ever hear is your Tom Brady wins seven Super Bowls, but never hear how we almost walked away from football story.
Starting point is 00:21:59 You know what I'm saying? But John, why do you say that substack is not a useful platform for doing what you want to do? No, what I'm saying is I think it is a really good platform for it. I sometimes find it to be extremely user unfriendly if you're getting started on it. And I have no idea, and I'm not sure anyone does, how the heck their algorithms work. And maybe that's a good thing. But I'm not going trying to get posts boost. I'm just trying to put out what I believe.
Starting point is 00:22:36 And I'm hoping the right eyes reach it. Yeah. John. Yeah. And to me it doesn't matter if that's a couple eyes or a thousand eyes. John, once a day I get an email from somebody who has used AI to craft an email to me that says, I saw your interview with Pick a Name, Jane Goodall. I really enjoyed it as such high content, but you are really sub-optimizing your podcast
Starting point is 00:23:07 and your YouTube channel. I can create a proposal that will increase your followers on YouTube. I've done it for Joe Schmole on the Schmo show, and I took them from $500 to $50,000, and would you like a proposal? So I get one of those per day. And then also, you also get the one that says, Hi, I am Joe Schmoe, and I am in Brooklyn, New York, and I have the Enterprise Book Club. So every week we read one book that has to do with Enterprise Software,
Starting point is 00:23:42 and we carefully selected your book. Everybody has something to hide. We will be happy to include you in our future Joe Schmoe Enterprise Book Club. Would you like to participate? I get one of those two every day. And now I just mark them all as spam. I don't even answer them anymore. Yeah, I get the same stuff.
Starting point is 00:24:07 The same stuff. What bothers me the most as well is the reachouts that you get for people to come on the podcast and you realize pretty quickly that they've never even listened to an episode and have no idea what the show is about or what you're about. So that is maddening to me. John, my podcast, we get about, I think about 8 to 10 requests per day to be on our podcast, right? So we have 52 episodes a year, but let's say we get 10 requests a day, so 10 times, let's say 250 work. We could probably get 2,500 requests to be on.
Starting point is 00:24:43 We take 50 of them. So, you know, it's roughly one out of 50, although some people we proactively go after. We don't wait for them to ask us, right? Let's say one out of 50 people who tries to get on my podcast, we accept. So I tell people, it is harder to get on my podcast than it is to get into Stanford or Harvard. Man, I hear you. I was doing about 52 a year and then two and a half years ago, I was developing such a backlog that I decided to do a second interview episode a week. Wow.
Starting point is 00:25:22 Are you nuts? I'm telling you. So we put out three episodes a week. Three episodes a week. The third one is a solo episode. So I have done basically 220 keynotes now on various topics. And that one is that it takes the most time. It's also the most satisfying.
Starting point is 00:25:44 And interestingly, it doesn't matter what guest I have on. They get the most listens and views. And I think the thing about podcast. podcasting is that people don't realize is people come to the show for the host more than they come for the guests. And they come to your show because they're right. I truly believe this. And I think people come to your show because they like the way that you interview your guests. Huh.
Starting point is 00:26:10 Oh. I think they go to Jay Shetty because they like what he has to talk about and the way he interviews the people who he talks to. They go watch Jimmy Fallon on TV because of the same thing. And once I realized that and started leaning into it, it kind of made a huge difference. I got to think about that. No. I never heard that theory. I thought it was all guest driven.
Starting point is 00:26:36 John, can I tell you a funny story? There are days, John, where I get these pitches and it says, Hi, my name is Joe Schmole. I have written a book called The Schmole way. I'm 26 years old. I have already created an executive coaching business in six digits. And I've listened to your podcast. I listen to Jane Goodall, Neil DeGrasse Tyson, Steve Wozniak, Vivick-Murthy, Tony Fauci, Francis Collins.
Starting point is 00:27:10 And I believe that I should be in your show because I can add the kind of interest and value that Jane Goodall and Tony Fauci and Vivek Murphy and Steve. Stephen Wolfram and the other MacArthur Award winners and Nobel Prize winners. I believe I'm in that category. And I'm looking at that. I'm saying, I must be on candid camera someplace because somebody's taking my video reaction when I'm reading this email that Joshua says that he is as remarkable as Jane Goodall. And it's hard for me to keep a straight face when I read somebody's. I just want to send him an email that says, have you lost?
Starting point is 00:27:51 your freaking mind. You couldn't even carry Jane Goodall's water carrier's water. But I don't do that, John. I don't do that. I just tell Madison to reject them. Well, believe me, I've had every angle you could possibly think of people trying to get on the show. But you got to be picky, because I'm trying to intentionally serve the audience with content that I'm hoping, will help them. That's the whole purpose to it. Well, most of these pitches, they're not trying to help the audience. They're trying to help themselves, right? Which is not my point.
Starting point is 00:28:32 My point is, oh, Joe Schmoe, I wake up every day, Joe, thinking how I can make you more successful. That's the reason I have a podcast. Oh, my Lord. Well, I can see I'm not alone with these 1% problems. Well, what's interesting to me is what that shows you in the examples that you've given is these people who are reaching out to you are doing the opposite of self-censoring, aren't they? Yeah, as groucho or harpoon marks did, I wouldn't want to join a country club that would admit me. Guy, when you think about the most recent book,
Starting point is 00:29:22 do you think human beings honestly deserve to have boundaries around their relationships, their thoughts, their health, their beliefs, finances? Or do you think we're long beyond that point? I need a little more clarification of that question. When you say boundaries, do you mean that in a negative way? or tell me more about that question. I think that I'm coming at this because I'm from more of the life that I'm doing now. When I was senior executive, John, those companies wanted nothing of my personal life to be anywhere.
Starting point is 00:30:02 It was all about them. But now that I'm out there more in the public eye, I find that your audience wants to learn all these things about you. And to me, I think there's some level of boundaries that I think need to be there because there are parts of you want to share. There are parts of you don't want to share. But I often think that at times that the community wants you to expose everything. And so my point is I think that there are boundaries that we should want to have and that there should be things that we, should, if we desire to keep them private, should be private. But it seems like there's a growing expectation that nothing in your life should be private.
Starting point is 00:30:50 And it can all be monetized. I sure as hell, don't agree with that. I think now, different people may have different boundaries. But if you looked at all my social media feed, you hardly ever see any pictures of my family. You hardly see any pictures that are my personal life. Now, I may show you me surfing, but I don't show you my daughter surfing or my son surfing, right? I think there should be boundaries. But it is for each person to decide on their boundaries.
Starting point is 00:31:23 I don't want the government telling me this is what you can and cannot share. What if the government says, well, on social media, nobody can express a sentiment that is against the current prime minister or something like that, that I don't believe in that boundary. If you want to express your political views, go for it. And there may be consequences, but life's a bitch. That's how you get interesting holes, right? My point was, in my case, I choose not to expose a lot of those things. And I'm criticized by a lot of people that I would have so much more interaction if I did this,
Starting point is 00:32:01 if I exposed more of this, if I brought my family into this more. And I choose not to share that portion of me. And I, my answer to those people would be, well, start your own goddamn podcast. Do whatever hell you want. Yes. My point is, and I think the argument that you make in the book, is that modern society is gradually accepting more and more of unprecedented levels of surveillance as normal. And to me, it's not just the government that's doing it.
Starting point is 00:32:38 I think the more that we accept it as normal, the more we expected of others is where I was going. And that's what I was trying to see in your research, if you thought that was true. I believe you are right there that we are getting desensitized or we are desensitized, right? On the other hand, this is a complex topic because there is also a. a level of paranoia, right? When companies are tracking your clicks and tracking all that, I don't know if you should go too crazy. Maybe it's too late already, right? Link, if the government or a company could see every question I asked, every LLM, it is not clear. I would want that to be possible. Let's just put it down.
Starting point is 00:33:27 On the other hand, the inability to ask those kinds of questions of a search engine or an LLM because of paranoia is also not exactly optimal too, right? You're absolutely right. When I was at Lowe's, I was responsible for all our data at one point. And people who don't know a lot about Lowe's, they now consider themselves to be a software company. And I think at the time that I was there, you could have considered us to be a big data company. And that's at its crux what Amazon is. I can't even imagine the data that Amazon has. But you think about this.
Starting point is 00:34:08 You're giving your information in smartphones, apps, messaging systems, browsers, location services, social media, metadata tracking. And when I was at Lowe's guy without a loyalty program, we were able to match the consumer 92% of the time. We had this system we built called Single View of the Customer. So we knew when you were at your primary location, or we knew when you were in Hawaii, or we knew where you were somewhere else. And we would shift everything as a result of that. And that was 15 years ago. Walk me through this, John. So we're talking about LOWES, the place that you buy is Home Depot for the rest of us. That lows, right? Yes. Okay. So you're telling me that how would Lowe's know that I am now in Honolulu? I really want to know. How would it know that? Because of your mail.
Starting point is 00:35:08 My mail? You mean my mail, my analog mail to my house? So that would be part of it. And we also would share shopping information data with other retailers who you shopping. that. So by looking at credit card data and other things, they wouldn't give you your private information, but they would give us information on shared location of people who we were partnered with through third parties that we were working with. Man, I am screwed there, John. I am totally Screwed. Well, both Lowe's and Home Depot, and I would bet Walgreens and CVS, other large retailers, compete millions of dollars for the post office information. So when you move to a new location, and you get that mailer that has, in some years, a Home Depot coupon, and other times a Lowe's coupon,
Starting point is 00:36:09 that is one of the trigger points. Wow. The other thing that we built was at the time I was there, NASCAR racing was huge, and Jimmy Johnson was our driver. And he had at that time the largest fan club of anyone. And that was all pulled in to bigger lows as well. And I know FedEx was doing that with Denny Hamlin and the Target driver was doing it. Home Depot was doing it with their drivers as well. You don't realize how much of this gets pulled in. And so I'm setting this up because your book is really about why should people use signal. But I wanted you to explain, you've got listeners here who use WhatsApp.
Starting point is 00:36:54 They use Messenger. They use other messaging systems. They're giving away their location services all the time to these companies, the social media. What is the danger for a listener if they're not technically savvy like you are? Listen, so everybody is blowing smoke these days. that we have end-to-end encryption in messages and email, right? So end-to-in encryption means that as your message is traveling through the world,
Starting point is 00:37:23 it's all scrambled up so nobody can read it. Let's just take that as a given. But there is another issue here, which is the metadata. So to use a metaphor, if you mail somebody a letter, the letter inside the envelope is encrypted, but the envelope outside is not encrypted. And that outside envelope shows the return address. It shows where it was postmarked, when it was postmark, where it's dropped off and who it's going to.
Starting point is 00:37:53 When it was dropped off, how did you drop it off, all that kind of metadata. Now, so Apple keeps that, Facebook keeps that. And when I say they keep it, it means that under the right kind of pressure, they have to or can reveal it, such as we're going to slap you with tariffs unless you give us a back. That kind of pressure can exist, right? So you want, as I said before, you want all these entities to have as little information as possible, as opposed to trying to control the information once they have it. In the case of Signal, which is into and encrypted, just like everybody else,
Starting point is 00:38:32 but Signal only keeps three pieces of information, which is when you open your account, what their phone number is, and when you last sent the message. Now, if you think about that, knowing those three things and only those three things, that's not very useful in trying to build a case against you, right? So, yeah, your phone number is this number guy. Well, that's easy to get anywhere. You joined Signal five years ago. Okay, fine. You know, I joined Signal five years ago.
Starting point is 00:39:03 And the last message you sent was yesterday at noon, but it doesn't know who you sent it to and all that. On the other hand, other companies have all that metadata, and by using enough metadata, they can pretty much place you. You were right next to the same place where the riot occurred. And right before the riot, there was a burst of messages to this other person we're watching, and they can place you. You can probably tell me better than I can tell you how you could use metadata to place somebody. So you want that metadata to not exist, and signal is the best. that. So to make this really real for a listener, what this metadata is doing is it's looking at who are the people you're talking to? When are you communicating with them? Where are they
Starting point is 00:39:53 located? What are your patterns of interaction? And then over time, it's learning about your behavioral habits. And all of this is really happening subconsciously to you doing anything. And the more you use the platform, the more it's collecting. So what it's doing in the background, these companies who are very good at this, it's predicting your behaviors, it's influencing your decisions, it's shaping your consumption. Anyone who's got Amazon will know how this does this or Facebook is listening when you get the ads. It goes back to what we were doing 12 years ago at Catalina. And more, most importantly, and this is what bothers me probably more than anything, It's manipulating your attention.
Starting point is 00:40:39 So data is no longer simply information. This is what I got from the book. It's behavioral power. You don't want things that, so I understand what you just said. I understand the implications and the scariness. But just the irony sometimes. So let's say Amazon knows me inside out, front and back. They know what I bought, where I bought it, where I shipped.
Starting point is 00:41:02 They know all of that, right? And now they have these huge, investments in AI and big data and you know blah blah blah they know everything right so now i go to amazon and i say i want to buy an HP 5a magenta toner cartridge for my printer right so i ask specifically for the magenta toner cartridge for the HP 5a and it gives me all these ads for Epson printer, Apple printer, Brother printer in black and white and all. Amazon, I just freaking told you exactly what I want. Why are you sending me to another printer company for the yellow cartridge,
Starting point is 00:41:47 not the magenta cartridge that doesn't work in the printer I have? I don't understand that. So, yeah, I'm going to go buy the wrong printer cartridges because Amazon sent me a link that says people who bought magenta for HP also. bought yellow four brother printers. Jeff, man, something's wrong with your reasoning here. Well, Jeff's been gone there for a while now, even before he was gone. Yeah, he's busy getting married in Italy, right? Yeah. I don't know how, I don't know. I thought the topic of this podcast is how to flourish, not how to be private. Well, what I'm getting to is what happens when human worth becomes measurable because that's what's happening.
Starting point is 00:42:39 And because when it starts to do that, I had a conversation with Jim Milzaki. He's a professor at Stanford and he studies cynicism. But we were having this conversation that we live in a mass market of measurable mattering, which is leading to insignificance, loneliness, anxiety, and mental health that is skyrocketing at the cost of $16 trillion by 2030. So to me, our privacy goes right into that, which is why this was such an important conversation to me because a lot of this is happening to people and we don't even know what's happening to us.
Starting point is 00:43:22 Yeah. It's taking our aliveness from us more and more. because we're not doing the things like you're saying, going out there and enjoying life and traveling and experiencing the ocean and everything else. Well, so at one level, I'm trying to tell people that if you are going to message, you should consider using signal to message as opposed to WhatsApp or Apple messages. So that's a very baseline technical level, right? And once you decide you're going to use signal, you should read my book to figure out how to use signal optimally.
Starting point is 00:44:00 But at a higher level, which is more what we're discussing, you have to understand the consequences of security and privacy today, signal or not, whether you signal or not. But the big picture is you really have to work actively to protect your privacy and do not give away anything you wouldn't want to see on a billboard. And same thing applies to email, right? You should probably use Proton instead of Gmail. Think of all of what Google knows about you when it reads all your g-mails. That's a little scary too, right? They would never do that. Yeah, right.
Starting point is 00:44:41 They do no harm. That's right. That's right. Yeah. And I have to tell you, man, their acquisition of YouTube has got to be one of the greatest acquisitions of all time with what they're able to do that. your viewing habits. I can't believe they got out of the podcasting space because then they would have had the podcast, which they hoped would move to YouTube. They had YouTube and then they could
Starting point is 00:45:02 read all your emails. Well, you know what else? I don't know if you remember this, but Google had a social media platform called Google Plus. And I thought Google Plus was so much better than Facebook or Twitter. And Google gave up on Google Plus. But I think, I think if Google has kept Google Plus and evolved it and kept it up till today, it would rival meta. I think they gave up too early, but maybe that's better for the world that they don't know, have all the stuff we have on social media. Because they already got all the email and they already got all the searches. Let Facebook have something. I am just shocked.
Starting point is 00:45:46 And I think it probably had to do with the leadership at the time with what Microsoft had, decade ago that they did not become the dominant player in this space because they had all the keys to the kingdom. Well, you could also say that in a sense to Apple, right? Think of the advantages Apple had for social media. And then now going forward, think of all the advantages that Apple has for artificial intelligence. Because if you think about it, so Google meta, opening, AI, Anthropic, all perplexity, which is the stupidest name I ever heard for a company. But anyway, so all these AI platforms, you have got to go to their website or you have got to install their app or whatever, right?
Starting point is 00:46:37 But Apple, because it owns the hardware, could have AI truly built in. They have the most easily accessible platform because they own the platforms. Apple should dominate AI. But I don't know. Meanwhile, John, I don't know about you. I have air tags, right? Because I need to track where I leave my backpack, right? And the freaking air tag.
Starting point is 00:47:06 Let me tell you about this air tag. So the air tag 2.0, it has somebody sat down and said, how can we make a battery replacement the hardest possible? You have to lick your fingers and then you press that little stainless steel thing and you kind of get it out and maybe it pops off and then you lick your finger again and you've twisted clockwise and then if you want to know if you have air tag one or air tag two you know how you tell it's because the text on air tag two is all caps and the text on air tag one is upper and lowercase in the point font on the stainless steel.
Starting point is 00:47:53 So that's how you tell whether you have the early one or the second one. And then not that I want to get too obsessed with air tags, but you would think that the person who designed the air tag would say, hmm, people are attaching this to key change. Maybe the air tag should have a built-in little hole so you could put the ring through it. Right. But no, we've got to make the battery impossible to change. We got to make it so you've got to.
Starting point is 00:48:16 to buy this other thing to stick your air tag in so that there's a hole so you can put it on your keychain what what am i missing here what am i missing here that has nothing to do with privacy or flourishing but i just thought i'd mention that well what are we doing here i don't know well i do want to mention just for the listeners we didn't cover it today if you're watching this on YouTube. I'm holding up a guy's previous book, The Wiser Guy, which I devoured on an airplane flight that I had cross-country. And I thought it was such a fun book to read because it's just filled with anecdotes and stories and fascinating things that you've learned from wise people. And as you've grown wiser. So I wanted to throw that out there too.
Starting point is 00:49:10 All right. So basically, Wiser Guy is a compilation of the stories of my life that taught me some wisdom, right? But wiser guy also incorporates what I consider the best stories that I heard on my podcast. So you can think of wiser guy as a chicken soup for the soul, if you're familiar with chicken soup for the soul. The earlier version of wiser guy was called wise guy. I suppose I could write one more volume called wisest guy. Probably more likely I'll call it dead guy. But anyway, you love this, John. I pitch. When I pitched, when I pitched wise guy, I wanted to call the book, Measel Soup for the Soul, but they wouldn't let me do it.
Starting point is 00:50:00 But I tried. Measel Soup for the soul. You mean Wiley wouldn't let you do it, huh? I love it. I tried. I tried. I'm going to end with this question for you. Okay.
Starting point is 00:50:16 You have spent years observing remarkable people, interviewing remarkable people, and from everything I've read, living an extraordinary life yourself. What do you believe creates a truly meaningful life? I believe what truly creates a meaningful life is that you leave the world better that you found it, so that you make the world better for other people, not for yourself. And if you said to me, guys, who's the most remarkable people person, you know, I would probably say Jane Goodall. I would say Jane Goodall left the world a lot better. Steve Jobs did it his own way. And I can't tell you that I can name any investment bankers or private equity people who I think have left the world a better place.
Starting point is 00:51:08 So I think that's how you measure a person. Did they make the world a better place as opposed to a richer place, as opposed to a richer place, as opposed to having their names on buildings, as opposed to the largest crypto account. I rank people by how much you made the world a better place. Awesome. And guys, since we talked about substack and I know it's a focus for you, what is your substack so my listeners can go there and check it out? Oh, my substack is merely Guy Kawasaki.
Starting point is 00:51:41 My podcast is remarkable people. And listen, I'm at that stage of life where Canva has been very good to me. Royalties don't matter to me anymore. So I will tell you that all you listeners, everybody has something to hide, has an English version and a Spanish version. Because I really think the Hispanic people could benefit from more privacy awareness. So if you send an email to the word English at Guy Kawasaki or Spanish at Guy Kawasaki, or Spanish at Kawasaki, just send an email saying you want a copy of the book and then I will buy you a copy from Amazon and send you the link because I really want as many people to have this book about
Starting point is 00:52:27 privacy as possible. So if you want the English version, English at guycawasaki.com. If you want the Spanish version, Spanish at guycawasaki.com. You send the email and we will send the link. Now, I can only offer this in the United States because Jeff Beasles doesn't believe in sending books across country lines. I don't know why. But anyway, so if you're in the United States and you want an English or Spanish version, you know what to do. I'd be happy to buy it and send it to you. Awesome. Guys, such an honor to finally get you on the show. I'm wanting to do this for a very long time. Thank you so much. Thank you very much. And every time I go into Loles from now on, I'm going to think of you, John.
Starting point is 00:53:11 I love it. All righty, bye. Thank you. One thing stayed with me long after this conversation ended. Guy never argued that technology is the enemy. He challenged us to become more intentional about the relationship we have with it. Because every day we're making decisions about what we share, what we protect, and where we place our attention. Those decisions don't just shape our digital lives.
Starting point is 00:53:36 They shape who we're becoming. Near the end of the conversation, I asked Guy what he believed creates. a meaningful life. His answer was beautifully simple. Leave the world better than you found it. I can't think of a better definition of contribution. If today's conversation made you think differently about technology, privacy, or what it means to flourish in the modern world, I hope you'll share this episode with someone who would enjoy it. Those personal recommendations are still the best way these conversations reach new listeners. And if you'd like to continue exploring these ideas, follow Passionstruck on Apple podcast or Spotify. Subscribe to the Passionstruck YouTube channels and download this week's
Starting point is 00:54:13 companion workbook through the Ignited Life on Substack. Everything you need is linked in today's show notes. Next week, I'm joined by one of the most innovative coaches in America, Sean Brosnan. Sean built one of the greatest high school cross-country programs in history, producing national champions, Olympians, and athletes who rewrote the record books. But what fascinated me wasn't his training philosophy, it was his belief that the biggest limits we face are rarely physical, they're mental. In our conversation, Sean explains why most people dramatically underestimate what they're capable of, how belief becomes a competitive advantage, why culture always beats talent, and what it actually takes to build a life or a team that consistently performs beyond
Starting point is 00:54:58 what anyone thought was possible. Whether you're leading a company, raising a family, building a career, or simply trying to become a better version of yourself, I think that you'll hear your own story in this conversation. I can't wait to share it with you. I think everyone has their own individual reasons of why they're going to run or flourish or do well. I think there's some people that are super competitive and they hate losing and that's an attribute and sometimes it can hinder you too. I just think there's all different reasons of why as a coach, it's like your job to find that individual is the biggest thing I always say in my coaching and I think in coaching in general is it's all individualized and people like, yeah, yeah, I do that.
Starting point is 00:55:36 but they don't. Everybody's different and everyone's going to react to different things. Until then, remember, the life you leave behind will always be shaped by the life you choose to live today. Go out there and live life passion struck.

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