Passion Struck with John R. Miles - Michael Morris on Why We Divide and How to Reconnect | EP 628

Episode Date: June 24, 2025

In this episode of Passion Struck, host John R. Miles sits down with Dr. Michael Morris, a leading cultural psychologist and professor at Columbia University, to explore the psychology of tri...balism and belonging. Drawing from his new book Tribal: How the Cultural Instincts That Divide Us Can Help Bring Us Together, Michael explains how three evolutionary instincts—the Peer, Hero, and Ancestor Instincts—drive our group behavior, shape identity, and influence leadership. The conversation unpacks how these instincts manifest in politics, corporate culture, and social movements—and how understanding them can help us bridge divides, build trust, and lead intentional change. Whether you’re managing a team, navigating conflict, or trying to understand your own biases, this episode offers a powerful lens for personal and collective transformation.Visit THIS link for the full shownotes!Go Deeper: The Ignited LifeIf this episode stirred something in you, The Ignited Life is where the transformation continues. Each week, I share behind-the-scenes insights, science-backed tools, and personal reflections to help you turn intention into action.🔗 Subscribe at TheIgnitedLife.net and get the companion resources delivered straight to your inbox.Catch more of Michael Morris: https://business.columbia.edu/faculty/people/michael-morrisIf you liked the show, please leave us a review—it only takes a moment and helps us reach more people! Don’t forget to include your Twitter or Instagram handle so we can thank you personally.How to Connect with John:Connect with John on Twitter at @John_RMilesFollow him on Instagram at @John_R_MilesSubscribe to our main YouTube Channel and to our YouTube Clips ChannelFor more insights and resources, visit www.passionstruck.com.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

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Starting point is 00:00:00 Coming up next on Passion Strike. Every generation thinks things are falling apart. It's incumbent on us to not despair and not engage in mystical fatalism about our problems instead to try to understand them as best we can and understand what levers we have and how we can go about remediating the problems. And at the same time, problems are dramatic and they dominate our attention. The good things that happen as a result of our tribal motivations happen at a more tacit implicit level and we don't stop to think about them very much.
Starting point is 00:00:38 Welcome to Passion Struck. Hi, I'm your host, John R. Miles. And on the show, we decipher the secrets, tips and guidance of the world's most inspiring people and turn their wisdom into practical advice for you and those around you. Our mission is to help you unlock the power of intentionality so that you can become the best version of yourself. If you're new to the show, I offer advice and answer listener questions on Fridays.
Starting point is 00:01:05 We have long form interviews the rest of the week with guests ranging from astronauts to authors, CEOs, creators, innovators, scientists, military leaders, visionaries, and athletes. Now let's go out there and become passion struck. Welcome to episode 628 of Passion Struck. I'm your host, John Miles, and this is the show where we ignite change from the inside out, so you can live life with more intention, meaning, and connection. All month we've been exploring the connected life, what it means to build real relationships, lead with emotional intelligence, and thrive in a culture that often pulls us apart. Last Tuesday in episode 625,
Starting point is 00:01:48 we covered the neuroscience of craving and connection with Dr. Anna Lemke. And then on Thursday, we explored the art of unforgettable communication with Bill McGowan. And on Friday in my solo episode, I shared the React Method, a five-step toolkit to stay grounded and connected even in moments of emotional fire. Today we're going even deeper because one of
Starting point is 00:02:12 the most powerful but often overlooked forces that shapes how we connect is our tribal instinct. Whether it's our families, workplaces, political parties, or even fandoms, we are wired to find belonging. But in a world that feels increasingly divided, is tribalism a problem or could it be part of the solution? My guest today is Dr. Michael Morse, the Shafkan Chang Professor of Leadership at Columbia Business School
Starting point is 00:02:40 and one of the world's foremost experts on cultural psychology. He's advised presidential campaigns, Fortune 100 companies, and global leaders on how culture shapes cognition and how our social instincts shape the future. In his new book, Tribal, Michael makes a compelling case. The instincts that divide us can also unite us. In today's episode, we explore why tribalism isn't just about division, it's about meaning, memory, and movement. We go into
Starting point is 00:03:11 the three core instincts driving human behavior, the peer, the hero, and ancestor instincts. We discuss how these forces shape everything from corporate culture to political identity and how we can lead more intentionally by understanding the groups that shape us and the ones that we shape in return. This conversation will shift the way you think about culture, leadership, and the human need to belong. Before we dive in, if you're looking to go deeper than just listening, join me each week on The Ignited Life. It's where I share behind the scenes reflections, practical tools, and weekly challenges to live what you're learning here.
Starting point is 00:03:50 You can find it at the ignited life.net. And if you want to see this conversation or explore past episodes, check out our YouTube channel at John R. Miles and our clips channel at passion start clips. They're all designed to fuel your journey to intentional living. Now let's dive in. Here's my conversation with Dr. Michael Morse. Thank you for choosing PassionStruck and choosing me to be your host and guide on your journey to creating an intentional life. Now let that journey begin. I am absolutely thrilled and honored today to bring Dr. Michael Morse to you on Passion
Starting point is 00:04:30 Struck. Welcome, Michael. It's a pleasure to be here, John. Thanks for having me. Today we're going to be doing a deep dive on the topic of your book, Tribal. Its subtitle is How the Culture Instincts That Divide Us Can Help Bring Us Together. It came out in October.
Starting point is 00:04:48 And I must say, you have a laundry list of endorsements I think most authors would just die for. So congratulations on its release and the endorsements that you got for the book. Oh, thank you. It's a sort of cringy experience to write to people in your field and ask them to endorse a book that they probably don't have time to read, but at least a few of them were willing to do so. I was happy to see that. You know, it is something that is discomforting,
Starting point is 00:05:19 I have to say. The first person outside of my publisher who I sent the book to because I needed a lead endorsement with Seth Godin. And I was so nervous, I can't even tell you because of the rejection I thought I was going to get. And not only did I not get a rejection, he loved it and said, could I beat your lead endorsement because this book needs to get out there. I think the problem most people do is they get so concerned of the no that they never ask. So I'm so glad that you asked, I am so glad that I asked. Yeah, I dragged my feet a lot when I was first told to do it because composing those letters, it feels you become very self-conscious. But I think a lot of people,
Starting point is 00:06:03 they do want to be an advocate for books other than their own, and they do want to lend their particular insights about a book. So I think a lot of people who've written a couple books, they think of themselves as thought leaders or intellectual brokers who can help curate the new ideas coming out and help audiences find books
Starting point is 00:06:23 and books find audiences. So I'm grateful for people who put their energy into it. The person who became my lead recommendation is a guy named Adam Grant, who I have unlimited respect for because he seems to be able to simultaneously be a top behavioral science researcher and to be a New York Times columnist and to be an award-winning teacher and to write blurbs for so many books each month that I don't know how he does it. He has become the golden child in many ways. I just finished his book Hidden Potential and really enjoyed in that book his whole
Starting point is 00:06:58 concept of scaffolding, which is something I'm going to use in some future episodes and work that I'm doing myself. And I'm going to use in some future episodes and work that I'm doing myself. And I, I'm going to put it out there. I have asked Adam three times to come on the podcast. And so far I've been met with nose, but I am hoping that he will come on in the future. I'm sure he will. I think he is helpful, probably to a fault.
Starting point is 00:07:17 He helps so many kinds of people in so many ways that he is just, yeah, I think very scheduled as a result. Yes. I get it. And I always just feel when the timing is right, the timing will be right for him to come on. Well, let's get into your book. So I want to talk about tribalism around this concept. Is it really the enemy? Many people hear this word tribalism and they immediately think of things like division, polarization, and conflict, but in tribal you argue that these instincts they're not flaws, but they're really essential to human progress and cooperation. How do we start to shift our perspective on tribalism as a force for good, rather than a problem that needs to be eliminated.
Starting point is 00:08:06 I chose to call the book tribal as opposed to cultural or community or something like that, in part for this reason that the word tribal has become an allegation. It's become, there's a sort of trope of toxic tribalism is taking over our world, and it's going to be the end of our democracy and the demise of international cooperation, and the, the, it's going to destroy large organizations. And it's a sort of dystopian fantasy that somehow a deeply evolved impulse to hate outsiders has somehow atavistically reawakened for some reason as we move into the 21st century. And it's impairing our ability to cooperate at a large scale.
Starting point is 00:08:59 It's impairing our ability to have civil society. I think this is a little bit overblown. We do have some very deep conflicts in the world, both political partisan conflicts, ethnic racial conflicts, religious ideological conflicts, but we have had conflicts like that in every generation. What's new is this way of talking about it that is a bit despairing and fatalistic, this idea that we're cursed by our tribal nature and that this will ultimately
Starting point is 00:09:33 prevent us from having nice things. And it makes for, it's come out of the pundit class, the political pundit class of Tom Friedman, Andrew Sullivan, these people. And they're wonderful writers, and they're deep thinkers, and they specialize in being provocative. And this thesis about toxic tribalism has led to some spellbinding articles, but it's not very science-based
Starting point is 00:09:56 in the way that they talk about it. They're not people who read behavioral science in particular, and it's highly rooted in a bunch of metaphors. They talk about tribalism as a virus that has infected our mind or tribalism as a genie that's gotten out of the bottle and we can't put it back inside again. And these metaphors are fun to read, but they're not a good basis for policy. They're not a good basis for really understanding the problem and thinking about what measures might be useful for remediating the problem. One of the things I'm trying to accomplish in the book is pushing back
Starting point is 00:10:31 against this discourse about toxic tribalism that is bringing the end of the world upon us. Every generation thinks their civilization is crumbling under their watch. Socrates wrote about how the youth of Athens have no discipline, etc. Every generation thinks things are falling apart. It's incumbent on us to not despair and not engage in mystical fatalism about our problems instead to try to understand them as best we can and understand what levers we have and how we can go about remediating the problems. And at the same time, problems are dramatic and they dominate our attention. The good things that happen as a result of our tribal motivations happen at a more tacit
Starting point is 00:11:20 implicit level and we don't stop to think about them very much. But Steve Pinker is another person that I really admire in the behavioral science, public intellectual area. And according to his books, the general state of humanity gets better and better every generation or at least every century. And that's not the narrative that most intellectuals like to work with. They like to think that the old times were great and now everything is going to hell. When Pinker looks at the actual statistics of crimes, people killed in wars, dictatorships, etc., it looks like the arc of human civilization is towards better society. That may be a little boring.
Starting point is 00:12:06 And of course, everyone on the left accuses him of being an apologist for big this and big that. And I think Steve Pinker is mostly just an honest broker who tries to find objective data and speak to questions from objective data rather than from some ideology or social theory. Yeah, I think that we don't pay as much attention to the good things that come out of the human talent for collaboration at large scale. And we really notice when these talents for collaboration
Starting point is 00:12:42 at large scale contribute to pernicious conflicts. We really see that and we focus on it a lot. It doesn't mean that tribalism net is a bad thing. And even if it were a bad thing, on average, we're stuck with it. Tribalism is as human as breathing. Tribalism is the defining characteristics of our species. Our tribal instincts are these brain adaptations for sharing culture in groups that evolved in the stone age.
Starting point is 00:13:14 And that's what makes us different from the other great apes. Almost all of our DNA is identical to chimpanzees. It's just a few adaptations that are different that made a huge difference because they enabled us to live in a very different way. Instead of groups of 30 chimpanzees, we live in groups of 300 million humans and we gain all of the economies of scale and the gains to trade and the synergies
Starting point is 00:13:43 that come from living in those large groups. So I wanted to take this to a different concept. I recently read Malcolm Gladwell's book, Revenge of the Tipping Point. And when I think of tipping points, as he was describing this, because he was looking at large societal tipping points, such as Ozempic. Well, he was looking at really why we started getting into painkillers and the Purdue family and stuff like that, but it could be Ozempic. And it caught my eye in your book, you write that contrary to essentialist views of cultural character as set in stone, people's cultural conditioning and convictions change over time. We internalize
Starting point is 00:14:32 new cultural identities and codes with every new community we join. And I want to go back to a tipping point. So how do these cultural changes sometimes influence something like a tipping point? The classical idea of a tipping point that Malcolm Gladwell draws upon is evidence about how people that we have these sort of conformist instincts and we are very sensitive to our peers and we at a certain point when we see that there's a critical mass of people around us doing something we become inclined to do that thing and it's not as though you know the simple model of it is that there's one tipping point. A lot of people believe that conformity only happens when the majority is doing X and then the minority starts to join the majority.
Starting point is 00:15:33 But we've known for a very long time that there's like an interaction between individual temperament and taste for risk and adopting new things and where the tipping point is. So there are always in every, whether it's politics or using a new product or something, there are the innovators, the very first people to do things. And those are people who they're allergic to conformity. They really want to do something that's unique, that's new, that hasn't been done before. And then there are early adopters, people who are not the initiator, but who have a high tolerance for risk
Starting point is 00:16:12 and a high willingness to be idiosyncratic. And they adopt something when it's still a very rare thing. And then there are, I can't remember all of the labels for these different levels, but there are the people willing to adopt something when 30% of people are doing it. Then there are the people who will only adopt it when more than half are doing it. And then there are, I think what are called the laggards, who are the last people to adopt something, the people who are still using manual typewriters.
Starting point is 00:16:41 And those people need almost everybody to be doing something the new way before they give up the old way of doing things. So those are the tipping point refers to when I'm affected by what my peers are doing and I change my practice and there's different tipping points that happen for different kinds of people, but dipping points play a big role in social change. And it works through the psychology of what I call the peer instinct, which is that wired to mesh,
Starting point is 00:17:13 we're wired to notice what most of the people around us are doing. And we're wired to have some motivation for matching or joining what the people around us are doing. And we tend to derive that as lemming or conformist behavior, but it's the foundation of our species' greater capacity for culture. We are, we say monkey see, monkey do, but we are much more deeply imitative than any of the other primates.
Starting point is 00:17:43 We are very sensitive to what our peers are doing, and we imitate not just their motor movements, but we're very good at reading their minds and imitating their intentions as well. And that's why cultural practices can become quickly shared within a human group, because we see what other people are doing, and we can read it,
Starting point is 00:18:04 and we are motivated to take it on to join them so that we can coordinate with them. And all the tribal instincts that I discussed in the book are things that most of us, highly educated types were brought up to derive conformity is the peer instinct status seeking is largely what I call the hero instinct, and then sentimentality and nostalgia is what I call the ancestor instinct. And so these are kind of irrational sides of human social psychology that are easy to derive. And in my book, what I'm trying to show is that these tendencies may be irrational,
Starting point is 00:18:45 but they are the foundations of our capacity for community and our capacity for culture and our capacity for collaboration. And those are the things, not our candle power, those social things are the things that really made us human and made us the dominant species of the planet. Thank you for sharing that, Michael. And I'm just going to reiterate these because it's one of the core things Thank you for sharing that, Michael. And I'm just gonna reiterate these because it's one of the core things I want the audience to get.
Starting point is 00:19:09 You just covered the three instincts from your book that drive us. Pure instinct relates to how we conform to social norms and seek to mesh within our environment. The hero instinct, as I understand it, is how we aspire to emulate respected figures in our culture and the ancestor instinct is how we feel a deep hole towards tradition and preserving history. Is that a good way to the point where we could live with a very different kind of social organization,
Starting point is 00:19:52 living in these large groups that are united by cultural legacies. And that turned out to be extremely adaptive and it led to the way of living that we accept as normal now in the modern world. I think what I also try to point out in the book is that these same three psychological systems, these same three instincts are what drive our attraction to cultures today. These are the ways that we learn cultures today, and these are the ways that we are motivated by cultures today.
Starting point is 00:20:31 So understanding these instincts that evolved help us see the levers that are available to us today, both in terms of self leadership and in terms of trying to lead the groups or shape the communities that we're a part of. Thank you for sharing that. Michael have two ideas going forward. How I want to shape this discussion.
Starting point is 00:20:54 I want to take this whole point of tipping point and everything that you've just been talking about with culture change, these different instincts, and I want to apply them in some useful ways that I think will help the audience. So I'm going to start this out by talking about my own experience. So earlier on in my career, I was an executive at both Dell and Lowe's, and they had black and white different cultures. Lowe's, at the time I was there, it still had the family feel, even though we were 50 billion in revenue.
Starting point is 00:21:31 People walked around with pride, a lot of them wearing Jimmy Johnson shirts that showed the Lowe's car or just shirts that had the Lowe's somewhere on them. And I remember almost in every single meeting that we had with the CEO, especially the VP in up meetings, he was always talking about culture,
Starting point is 00:21:53 the importance of culture, what it meant to the company, why it needed to be instilled as a constant reminder. I got to Dell and I don't remember in the years that I was there, unless it was doing a sales call, ever remember seeing any employee ever walking down the hall with the Dell shirt. In fact, at the time I was there, a lot of people were embarrassed to be at Dell. And I never heard of culture as something that was talked about on a regular basis.
Starting point is 00:22:25 And where at Lowe's I saw a very engaged workplace, at Dell I found a very disengaged workplace. And as I'm thinking about this, where I wanted to go with it is, in your book you write about culture change and you write that the power and also the danger of cultural change is not just that it's malleable, it can be liable and sometimes downright volatile.
Starting point is 00:22:56 So where I wanna take this is Gallup in 2023 put out a statistic that 77% of all employees are disengaged at work. And I have to believe that a lot of that disengagement comes to the culture that they're a part of and that part culture of making them feel like their contributions matter. So if you take this tribal instinct and you talk about the culture that's going on, I think it's a good lens for us to look at these different instincts that you talk about. First one being peer instinct.
Starting point is 00:23:35 So you're in this environment where you feel completely disengaged and there's a lot of conformance of peer norms that impact decision-making. So there can be ideological echo chambers, there can be social cohesion. How looking at this evolution of how do you break through disengagement does this whole tribal approach fair out? I think you're right about people feeling disengaged at work. And I think the experiences of work from home and now return to the office
Starting point is 00:24:13 and some of the technological changes that are causing layoffs are, it's been an uncomfortable experience for a lot of employees in the last decade or so, more so than in previous decades. Now, why did, I don't know enough about Dell to know like why there was this kind of malaise that you're describing at Dell at that time.
Starting point is 00:24:34 I remember Dell when it was an early, Dell started in Iowa, is that correct? Am I remembering that? No, Austin, Texas. So Round Rock is where it's headquartered. Okay, that's where it started or that's where it is now round rock is where it's headquartered. Okay. That's where it started or that's where it is now.
Starting point is 00:24:49 That's where it started. And Michael left the university of Texas and formed the company. Okay. I have memories of the early days of Dell when it felt like a quirky company that was building computers, but in a different region of the country. And, and then I think Dell became just like your generic commodity computer where it wasn't like considered to be pushing the envelope of innovation. So I can understand that maybe a company that is competing on cost rather than competing on quality is harder to build a culture around, although they do it at
Starting point is 00:25:23 Walmart and they blows Lowe's is probably a place where they're competing both on cost and on quality. I had a discussion last night. I was with a group from, I was with a group of alumni from the business school that I teach at. For many years were based in this building, an old building from like the 1950s that had been, that was designed for about a quarter of the number of people that were currently using it. So we were really crowded in this building and there was the culture of the school at
Starting point is 00:25:58 that time was this, it was a culture of complaining and making fun of the place. Everybody would be joking like, oh, I had this terrible experience where I went into a classroom and the projector didn't work and someone would be like, oh, that's nothing. I went into my classroom and there was like a dead mouse in the, in the HVAC system and the room smelled terrible. And then someone else would have their horror story of something even worse. And that was how people bonded about complaining about how bad the
Starting point is 00:26:26 building was and everything. And then in recent years, we have moved to this beautiful building that looks like the Google headquarters and it's right next to the Hudson river and it's on its own campus removed from the main campus and we all just feel like lucky to be there and there's so much space and wonderful coffee machines and wonderful conference rooms. And so the culture of the school has changed just the way students act and the way that we bond with each other.
Starting point is 00:26:56 We talk about how environmentally efficient the building is and how much we care about that as opposed to talking about how lousy everything is. So I think that the physical setting, the environment that people are in can be a big factor in triggering certain cultural patterns. I don't know if that's something that, I don't know if the culture was reinforced by the physical space in the Lowes headquarters or in the Dell headquarters. But that I think is an underappreciated factor of just how much the triggers having a workplace
Starting point is 00:27:32 where you have signs of your peers around you, where you see your peers, a lot of open office plans or headquarters like at Bloomberg in New York where all the walls are glass. You see your fellow employees, and that's very important in triggering the norms of the place. And then there are symbols that everybody encounters.
Starting point is 00:27:54 So at Bloomberg, there are fish tanks everywhere, because the symbol is, it's a symbol of transparency, which is the core value in their culture. And then there are ceremonies, whatever the ceremony is. I don't know if Lowe's has certain, the founder's birthday or taco Tuesdays or celebrating when an employee reaches their 30 year anniversary at the firm or whatever.
Starting point is 00:28:20 But these rituals, these ceremonies that take place often at the workplace are really important in maintaining the traditions that give a culture continuity. And I think one of the reasons in the current moment, while why we're seeing this push of return to office after some years of work from home, is that firms have realized how important this common physical setting is to creating a strong and accessible culture that is the basis of coordination. There was a major study going on at Microsoft about productivity that happened to be going on
Starting point is 00:29:03 right before the pandemic hit. And so they just kept the study running. And it was a natural experiment in how did productivity change when people were working from home. And the interesting finding was that on most of the measures of individual productivity, did you or I get through our to-do list and take care of the tasks that were clearly within our dominion? Individual productivity's measures went up because we weren't wasting time commuting and we weren't wasting time having to go 10 stories down
Starting point is 00:29:36 to the cafeteria for lunch, as opposed to just going to our kitchen. But the measures of collective productivity, the measures of whether I solved a problem in a way that worked both for my division and for your division, or measures of are we coordinating, are we sharing knowledge that was developed in this division with another division,
Starting point is 00:29:58 those measures really declined, because when you're at home, you're just not thinking about your coworkers as much and you're not seeing them. The norms of the organizational culture are not as triggered in your head, nor are the ideals and nor are the traditions. So a lot of the reason for returning to the office at least a couple of days a week is that the office, the work site is a trigger of the organizational culture, which is a vehicle for coordination so that work gets done where the right hand knows what the left hand is doing.
Starting point is 00:30:37 So I think that was somewhat related to your question. I might have gone off on a bit of a tangent. I think part of it is coordination, but I think a bigger element of it, hopefully, is human connection. And I'm gonna just answer a couple of the things that you asked about while you were speaking. So when I was at Lowe's,
Starting point is 00:30:59 the culture initially was very cohesive. We started out in a headquarters building up in Wiltsboro that they had taken the town's local mall and turned it into the company headquarters. So it was funny because they'd say, my office is in JCPenney or mine was in the juice, where the juice place used to be, or mine was where Sears used to be.
Starting point is 00:31:25 But what was nice about it. Everyone remembered the mall. People remembered the mall, because so many of them were from that area. And what was nice is you would see the senior executives, including the CEO, walking about the people, because the cafeteria was just like in a mall, in the middle of the mall.
Starting point is 00:31:44 So they would interact with people. Yeah. That's really, that's a great use for mall. Cause we have a big problem around the country of these abandoned malls and the idea that they could become corporate headquarters that have a built in common space. It's brilliant. Oh, it was brilliant.
Starting point is 00:32:01 And it made us all feel like these aloof leaders were accessible. I'm not saying they were aloof because they were all down to earth, but you don't think typically in a company that you can access Mark Benioff or Michael Dell, but this made that environment like that, and then the environment shifted. When the company moved to Mooresville and the CEO had a threat on his life and they decided to isolate all the senior executive team up on the top floor of a building key card only access they had their own chef their own kitchen and they stopped walking the halls and to me it was the
Starting point is 00:32:41 start of the disintegration of the culture that had been with the company for a long time. Because they're replicating the old fashioned GM headquarters where the all the decisions come from a mysterious top floor that nobody else is allowed to go to and the drift of organizational change has been all towards flat organizations with less. So it's just really funny that they went backwards after, after being a sort of flat open fluid organization at the start. And it's very true.
Starting point is 00:33:14 And I'll give you the difference with Dell. Dell was a very flat organization. We didn't have that many VPs throughout the company. But what I found at the time I was there is we were at this really huge inflection point. We were going from primarily being known as a hardware provider to getting into software and solutions, which is where Michael has guided the company.
Starting point is 00:33:36 But at the time when I was there, this ancestor instinct was really shaping cultural identity because so many of the long-term employees were holding so tightly onto traditions that even when they weren't serving the company anymore, they couldn't let go of them. So it was becoming very difficult for new people to influence new ideas. And at the same time, you had a lot of the old guard who were leading the groups. So people would aspire to emulate those they admired. And so I found as we were trying to do initiatives, that if you wanted to get an initiative to be successful, you really had to get leaders to buy into it because these things people mistake IT implementations and they think it's all about the technology.
Starting point is 00:34:34 And my experience from doing a ton of them is it's all about cultural change. And really, how do you get leaders, managers, and then employees to change their values and behaviors around the new way of working? And this is where I was going with this whole disengagement is ultimately, it's been a period of decision after decision that has caused employees to get disengaged. And you can't just flip a light switch to automatically get 80% of employees to be reengaged.
Starting point is 00:35:12 I really think it comes down to creating a new culture and a new currency on how you need them to see the values and their purpose in fulfilling those values. That's just my instinct of what needs to happen. But that's where I was trying to ask you what your thought was. I think that one of the things that a lot of firms suffer from is too many top-down change initiatives that aren't really followed through. And then people become cynical. They say, oh, another announcement from on high about how our strategy
Starting point is 00:35:46 is going to change or how our human resources policies are going to change. And they just wait it out and drag their heels and pay lip service to the new system, but stick with some of the old ways that they know well and that they trust and that make them feel safe. And so I think that one useful contrast is between bottom-up change initiatives like grassroots movements and then top-down initiatives like shock therapy. And both of them can work under certain circumstances
Starting point is 00:36:20 when something is controversial. And I use an example might be like same-sex marriage in the United States. When people tried to impose it top down, like as Gavin Newsom tried to do in California early on, it inspired blowback because people are saying marriage is a sacred thing and for thousands of years it's been defined this way and you can't unilaterally, even though you're in San Francisco and in San Francisco, there's a defined this way and you can't unilaterally, even though you're in San Francisco and in San Francisco, there's a lot of support for same-sex marriage, it's a matter of
Starting point is 00:36:50 state law and you can't just impose a change like that. And that kind of slowed the eventual progress of same-sex marriage in California. But what happened nationwide is that there were bottom-up initiatives in the 90s about coming out of the closet and being open with your relationships and then in the oddies. You know, if you look at Gallup polls and you ask, do you know somebody who's in a same-sex relationship, the number doubled within five years. And it's not like the number of people in same-sex relationships doubled. It was that people were more aware of it. People saw that this existed among their peers. And then same-sex relationships started appearing in television
Starting point is 00:37:33 shows and in movies as not as the side character, but as the main character, the admirable kind of relationships in shows like Will and Grace, shows like that. And that was a change from a change in peer codes to a change in what I call hero codes, the sort of collective ideals of a society. And then eventually you had a change in the institutions where you had state after state and then major churches, major corporations, respecting same-sex relationships. And then finally in 2015, the Supreme Court. And so that's a story of a bottom-up movement where you start with ordinary people changing their everyday life and perceptions of peers changing.
Starting point is 00:38:19 And then this idea of your heroes changing, the ideals changing, and then finally the institutions changing. But it took 25 years to happen So bottom-up change it's really slow and then there is this kind of top-down change My colleague Jeffrey Sachs the economist he did it with countries So he went to Poland when Poland was liberalizing its economy and the idea was you need a bold stroke You need to change a bunch of institutions all at the same time was liberalizing its economy. And the idea was you need a bold stroke. You need to change a bunch of institutions all at the same time, disrupt people.
Starting point is 00:38:50 And this institutional change will then lead to a break in the equilibrium. And a new set of ideals will take hold. And eventually, a new set of habits will take hold. And that worked in Poland, but that didn't work in Russia because in Russia the government making the changes didn't have the same legitimacy that the Polish government of Lekwelesa, who had led this resistance movement, people were willing to do anything to suffer any amount of discomfort to help that government succeed.
Starting point is 00:39:26 And that was not the case in Russia. There was more cynicism about the whole process of changing, liberalizing the economy and becoming more of a capitalist country. And I think there are examples in corporate America of both reactions to top down changes, top down changes that met with incredible blowback and usually firing the CEO, and then top-down changes that have been very successful. And I think a lot of times it turns on this issue of legitimacy. If there's a company where there's a widespread sense that, okay, changes are needed, the
Starting point is 00:40:01 status quo is not working, and there's a leader who's perceived as understanding the place and knowing what they're doing, and then that leader does something bold, it often does have that effect of sending a shockwave through the organization and leading people to change some of their values and change some of their habits. And an example I would point to is Mary Barra at GM. She's a lifelong GMer and she engaged in some very bold symbolic changes to policies early on in her reign in the C-suite. And then she's been able to lead GM to change
Starting point is 00:40:38 and adjust much more dramatically than any of the big three automakers have done before. But there are many stories of outsider CEOs who come into a place and try to make bold changes. And it often creates a lot of pain. And then if people feel like they're overreaching, they're overstepping, what is their proper dominion as a leader, then you have. Intense resistance to the leadership.
Starting point is 00:41:06 And one example I talk about in the book is Ellen Pao, who took over as the CEO at Reddit and then tried to change what a lot of outsiders thought were reasonable changes, removing some of the Reddit threads that were making fun of overweight people, for example. But at Reddit, there's a very strong community value on free speech and that the ideas, even offensive speech has to be allowed because you need the marketplace of ideas
Starting point is 00:41:34 and people there take that very seriously. And she was perceived as overstepping what executives should be doing at Reddit. And there was just a kind of social movement that rose up against her, and she very quickly had to resign. All of this, I guess, is interesting because we're seeing right now a new administration in the federal government where, like most administrations,
Starting point is 00:41:59 there's an effort to engage in these bold strokes in the first week of the administration to try to send a message about the change that's needed and send a shockwave and reinvigorate the country. And it's an open question, like, will it be effective or will it inspire a counter movement? I can't read the future right now, but we're at a moment where we'll, I guess we'll know in a few months how it's going to play out. Well, thank you for that, Michael. I just wanted to come in on a couple of things that you said. Going back to Malcolm Gladwell's newest book, he also mentions Will and Grace and
Starting point is 00:42:34 how that show really inspired the tipping point for gay marriage. And he also talked about the movie Holocaust as we're in these days talking about, I think it's, we're going through the anniversary of that right now and how that movie at that moment really is what brought about so many of the Holocaust museums and movement that we've seen that up until that point was really shied away from people in that community who were persecuted in those very centers of horror that they found themselves in. I want to take this down a different direction.
Starting point is 00:43:16 You mentioned your time at the beginning of your career at Stanford. One of the people at Stanford who I've really enjoyed his writing has been Jeff Cohen. And Jeff does a lot of work on belonging. And I haven't had a chance to interview Jeff yet. I've reached out to him, but we've had deep conversations on the show with guests like Dr. Julianne Holt-Lundstad, who is an expert on loneliness and Dr. Dacher Keltner at Berkeley, both of them about how human connection is fundamental to our wellbeing and our sense of overall mattering or belonging as Jeff calls it.
Starting point is 00:43:54 And your book Tribal explores how our cultural instincts, our need to belong, to emulate heroes and to honor traditions, shape our behavior. In the world today where loneliness, mental health, disconnection, all these things are on the rise, how do you harness these tribal instincts to foster a deeper sense of belonging or mattering in our lives and communities? It's an important question and one that I had more chapters
Starting point is 00:44:23 about that ultimately my editors said the book was getting too long so it didn't end up being featured very much in the book but the research on happiness when people started to try to objectively measure happiness and well-being the things that they focused on early on correspond to what we would call hedonistic happiness. Like how much joy and excitement and pleasure do you have in your life? And there was this reductionist tendency to say, okay, this is what happiness or wellbeing is. And then they would have findings that were a bit counterintuitive. Like it would be found that people without children are more happy than people with children. But that doesn't seem to capture the fullness of what it's like to either not have kids or have kids. And then people realize there's not just one
Starting point is 00:45:15 dimension of happiness. There's a hedonistic happiness, which might be the amount of joy and pleasure. But then there's what the Greeks called eudaemonic happiness, which is the sense of meaning that comes from fulfilling your role within a larger community or tradition or profession. And a lot of that involves what we might call meaningful drudgery, changing diapers of your children. For me, grading papers at the university. For you, probably lots of meetings to create buy-in about a new IT system when you are a CIO. These things are, it's wearying.
Starting point is 00:45:56 But if we believe in our role and we believe in the institution that we are representing, the drudgery can be meaningful drudgery and it's a deep and lasting kind of meaning and wellbeing. And some people would say, okay, there's a third dimension of a happiness which has to do with having a rich and varied experience, even if some of that experience is unpleasant, like having a life where you take risks and you have setbacks and then you have
Starting point is 00:46:30 recoveries. So happiness and wellbeing, human connection comes in these different flavors. And I think my book speaks a lot to why we are motivated to feel rewarded by meshing with other people, why we are motivated to emulate those who are respected in our community, and why we are motivated to perpetuate traditions, even traditions that may not be serving a useful function. It's a funny thing about the ancestor instinct that it's almost agnostic about, is this age-old practice useful? But I argue in the book that it evolved that way for a reason, which is
Starting point is 00:47:15 that it keeps alive ideas and practices that may not be needed every generation. In a lot of Asia, tsunamis are a big problem, but in some places, tsunamis may only occur every 50 years or every 80 years. And so many generations will not experience a disastrous tsunami. But a lot of the indigenous people there, they have traditions of song and dance and wood carving and boat building that are all very intimately tied to their knowledge of tsunamis. And because these things have become traditions that people keep alive, even if they don't seem useful, the knowledge perpetuates so that it's there when it's needed. When the giant tsunami happened in 2006 and hundreds of thousands of people died,
Starting point is 00:48:07 some of these indigenous groups who live right on the water, who live on boats, they saw the wave patterns indicative of a tsunami early on and they went to land and they went up the hills and took cover and they didn't lose any people. Whereas these supposedly more knowledgeable communities, the more modern communities did not see the tsunami coming. So the ancestry instinct is a funny thing. It leads people to hold on to ancestral knowledge
Starting point is 00:48:38 that may not be useful. But I think there's a reason that we evolved that way because it's a good thing to air on the side of keeping certain wisdom alive because it may seem useless to me, but my knowledge might be limited by my personal experience. Okay. Well, Michael, I wanted to ask some questions to make this actionable for listeners. So we've probably all seen someone who's deeply entrenched in a tribal mindset, whether it's a political mindset, a cultural mindset or otherwise. What are the first steps to opening up and engaging with new perspectives? For instance, if you yourself are one who is entrenched in one of these mindsets, how do you open up to start seeing this perspective of others? It's a really important question, especially with regard to partisan politics, where we have acquired a syndrome that is often called
Starting point is 00:49:48 partisan blindness, where we have stopped talking to the red party, has stopped talking to the blue party, and we increasingly have unrealistic perceptions of each other. We think that liberals think that a very high percentage of conservatives are openly racist, whereas it's a very small percentage, not much higher than the percentage on the liberal side. And conservatives hold mistaken views of liberals or of Democrats. And so what do we do to try to correct our own misperceptions and help other people correct theirs? One of the rules of thumb is be aware of how much your situation reinforces and triggers the mindsets that keep you thinking in one political worldview and break out of your bubble. In writing the book, I became very aware that where I primarily live on the Upper West Side
Starting point is 00:50:49 of Manhattan, it's a blue bubble. Everybody, almost everybody around me is a Democrat. They dress like Democrats, they talk like Democrats. When I bicycle into work, I pass the Lululemon, the Whole Foods, all these things are touchstones of the blue tribe America. It's not hobby lobby, it's not a cracker barrel. Even the businesses are not the businesses that are associated with the red tribe worldview.
Starting point is 00:51:15 And so I think it's important if we want to, at least if you go on vacation or buy a second home or spend some time elsewhere to try to get diversity in the political partisan surroundings in your life in the same way that we care so much about diversity and which cuisines we eat, et cetera, et cetera. But we don't apply that to which news channels we listen to on television or which newspapers we read. So we need to break out of our red and blue bubbles so that we're not constantly in one worldview that causes us to be missing a lot of the news and missing a lot of the opinions that are actually reasonable.
Starting point is 00:52:00 And then when it comes to trying at a broader level, aside from just me as a person, which kind of programs are helpful, there's been a wave of programs that try to create dialogue between the red and the blue parties in the last four years. And they haven't been enormously successful. Some of them have been studied carefully by behavioral scientists who look at how much do attitudes about the other side or perceptions of the other side
Starting point is 00:52:29 change. And they don't change as much as the founders of these programs would hope. And I think one reason is that a lot of these programs are framed as they're called things like hello from the other side or, or town meets town, or the red-blue divide. It's framed and set up as you're going to have a conversation with one of them. It raises people's guards where people are, okay, I'm ready to go have this conversation, holding my nose, and I'm not going to be influenced by anything I hear because it's one of them.
Starting point is 00:53:06 And then there's another wave of programs that the research actually finds, at least some of the studies find are more successful and it's counterintuitive because these other programs are more oblique. And these programs are called things like Make America Dinner Again or Coffee Party America or Open Lands Together. And they basically bring together people from both parties. They recruit people from different neighborhoods, bring together people from both parties, but people who are also interested in some topic that crosses party lines like coffee or bringing foodies together to talk about food and to cook together
Starting point is 00:53:47 or bringing hikers together to talk about what the policies should be about the trails on public lands in an area, which is a big issue in many parts of the country. And so the idea here is that you're bringing them to talk about a topic that's not politicized, and that's a topic that cross-cuts the partisan divide, but that ultimately these topics, ultimately, if you talk about food long enough, or if you talk about open lands long enough, you are going to veer into some political topics. You'll veer into them after you've had some initial trust and bonding with the person, because you're talking with them about a shared passion.
Starting point is 00:54:26 And the conversations are more likely to continue after the event, because I meet you at the event and we talk about coffee and you say, I've once had Ethiopian coffee, I think is the best coffee. And I say, oh yeah, there's a new place down on the street that opened. I think they do that. Oh, well, let's meet next Wednesday. And so it's a more oblique strategy for bringing together Democrats and Republicans
Starting point is 00:54:50 to talk to each other, but I think ultimately a more effective one. And we can gain an understanding of why this might work as opposed to the more direct way when we understand the psychology of these tribal instincts. And we understand these, the psychology of these tribal instincts. And I had one other way that I wanted you to apply this. I recently had on the show, one of your peers from Columbia, Sandra Matz, and we were talking about algorithms and AI.
Starting point is 00:55:19 But one of the things that really piqued my interest was we talked about her upbringing in a German village, and how so much of society has gone from these small villages or tribes to now we're living in a global village, so to speak. So, speaking of this global village. village, it is now consumed by media and social platforms. How do these modern global village type of social platforms fuel tribal division and what can be done to encourage more productive bridge building conversations online? With each year, it starts to seem that social media platforms, social network platforms are creating more harm in our lives than good.
Starting point is 00:56:12 I think there was a study recently asking high school students, if you could push a button to make Instagram never have been invented, would you do it? Almost all of them would push that button. They wish that it didn't exist, but given that it does exist, they have to be on it. So it's a bind. I think that with regard to the partisan divide, it's pretty clear that the reason why the red and blue tribes
Starting point is 00:56:38 are much more divided and unable to speak to each other than they were several generations ago, when the political parties really overlapped to a great degree, is that first there was residential sorting in the United States on the basis of politics. As people became freer to live wherever they wanted, liberals went to the coasts and the college towns and conservatives went to the heartland and the excerpts and then suddenly people when you went to play in your neighborhood softball game or when you went to the school board meeting or when you went to the town meeting or the homeowners association you weren't surrounded by a mix of political beliefs you
Starting point is 00:57:20 just had the reinforcement of your own biases, whether they were liberal or conservative. And then in the last generation, our consumption of news and information has at first it was network news where everybody was watching Walter Cronkite and everyone was on the same page. And then it became cable news 24 24-7 cable news that was partisan, and then websites, then blogs, then social media. And we're getting more political news than we ever did before, and it makes us feel like we're really informed, but we're getting a small subset of the spectrum of opinion,
Starting point is 00:57:59 whereas we used to all get the whole spectrum of opinion. And so I think that's been really pernicious and there's nothing inherent in the technology that forces us to only consume the social media that reinforces our ideology, but it's a bad interaction of our tribal psychology where we're motivated by agreement. It feels good to hear things that agree with our beliefs
Starting point is 00:58:29 and to express beliefs and have them, have people agree with them and reinforce it. So we've created this sort of agreement machine that has a negative impact on how well informed we are about the range of political news and the range of political opinion. And then when we see the other side, we're just baffled about why they believe the things that they believe because everything we know suggests a different set of conclusions.
Starting point is 00:58:55 And so then we draw negative attributions, either that they're crazy or some cognitive deficiency. And we heard a lot of that in this last election. Everyone was accusing the other ones of being cognitively impaired in one way or the other, or we think that they're insincere, that they know what the truth is, but they're not saying it because it serves their interest to say something else. And so both of those are negative attributions, and I think it's those negative attributions that have created the sort of enmity between the political parties that has grown a lot worse in the last couple of
Starting point is 00:59:30 decades. So social media has definitely been a very important part of this. I don't know which administration will be politically courageous enough to do it, but I do think that regulating social media platforms a little bit more might be a good idea because I think early on they established themselves legally as a we're just the newsstand. on Facebook and Facebook is not liable for it and that seems like an inapt analogy to me. The social media platforms are much more active in controlling what news you and I get than the physical newsstand ever was and I think that they should bear some responsibility for how they're shaping the information flow to people because it really is quite pernicious. Well, Michael, thank you for sharing that.
Starting point is 01:00:35 And I wanted to end on something I haven't done in a while. And this is just a quick rapid round of short questions for you. And I'm not looking for long answers just I'll try my best Okay If you could correct one misunderstanding people have about tribalism, what would it be? It would be that We should just despair
Starting point is 01:01:00 Because we have a tribal nature that we can't control that is inevitably going to lead to the destruction of civilization. And this is an idea that has become increasingly expressed and I think it couldn't be less helpful and it couldn't be less correct. If someone listening today wants to be more open, more collaborative and less reactive in their tribal instincts, what's one thing they can start doing right now? Going to different places than they usually go, places where there are people that disagree with them or people who are on the other side of some cultural divide. So choosing to put yourself, to immerse yourself
Starting point is 01:01:46 in communities other than your own. And then this is one of my favorite questions. We are talking a lot now about a mission to Mars. If you were selected as one of the first people to go to Mars and the powers that be bestowed upon you that you were one of the guiding leaders of this new world. Knowing what you know about how we live on earth, what's an edict or a law or something
Starting point is 01:02:18 that you would wanna put into place to make this next world a better place? I would be tempted to come back from Mars and tell everyone on earth that the Martians are soon going to invade earth because it might bring together the people on earth. And that's what I care about more than like a small group of tech bros who make it to Mars on a one-way voyage. I don't really think that should be our priority right now.
Starting point is 01:02:47 It's cool. It's certainly very cool, but I don't think it's the best use of our resources and our expertise right now. This idea that, oh, we're this single planet species and we should be ashamed of that. We need to be a multi-planetary species. There's a lot of things we should be ashamed of, that We need to be a multi-planetary species. That's, there's a lot of things we should be ashamed of, not that's not on the top of my list. Okay and then lastly Michael, where can listeners connect with you, find more of your work and pick up a copy of your book Tribal?
Starting point is 01:03:18 Well I have a website for the book called tribalbook.org. I also have a personal website, michaelwmorris.com, where you can find out about the behavioral science research I do and the teaching I do and that sort of thing, as well as the book. So those are two places that people can start. Michael, it was such an honor to have you. And congratulations again on the launch of your book. Such a fun discussion.
Starting point is 01:03:42 Thank you so much. Thanks so much. It's really a pleasure to be here and it's an honor to talk to you. And you have a really rare combination of life experiences that lends itself to a really deep conversation. So I felt very pushed to think about things from a new angle. I always enjoy that. Thank you. One of the things I try to pride myself on is I don't want people to come to Passionstruck and hear the same conversation someone's doing everywhere else. So I try to make it different and push the envelope as much as I can in a very gentle and respectful way. So I really enjoyed the conversation. That's a wrap. What a powerful conversation with Michael Morse.
Starting point is 01:04:22 His book Tribal challenges everything we assume about division and connection. He reminds us that we are all shaped by instance, not just to survive, but to belong, and if we can understand those instance, the drive to align, to contribute, to preserve, we can also use them to lead, to connect, and to create change that lasts. I highly recommend grabbing a copy of Tribal. You can find the link in today's show notes at passionstruck.com.
Starting point is 01:04:47 And if you're part of a team, company, or community that's navigating cultural shifts, generational gaps, or connection challenges, I'd love to speak with your group. I deliver keynotes and workshops on intentional leadership, the psychology of mattering, and how to lead change that sticks. You can learn more at johnrmiles.com
Starting point is 01:05:07 If this episode resonated with you, please take a moment to leave a five-star rating or review. It's one of the best ways to support the show and help others discover these conversations that truly matter. Next up, I'm sitting down with Dr. Eli Finkel and Dr. Paul Eastwick, two of the most respected voices in the science of relationships. They're also the voices behind Love Factually, a podcast that dares to ask what science can learn from Ryan Gosling. Together, they impact what pop culture gets right and hilariously wrong about modern love drawn from decades of research on dating desire and what makes love last. Whether you're single, swiping, or 20 years into a marriage,
Starting point is 01:05:45 this episode offers some myth-busting insights. It's one thing to really find somebody initially appealing and find yourself falling for them, and you're learning all these things about them. But what ultimately happens is, regardless of what happens to the initial passion, you create, eventually, patterns of interacting, ways of making it through your daily life, a little culture that's all
Starting point is 01:06:11 your own that sometimes we call these microcultures. Movies are often very good at depicting that because sometimes those are really the specifics that give each relationship a life of its own. Until then, remember, if you found value here, share it, and more importantly, live it. Because ideas don't change lives, action does. Live life, passion strap.

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