PurePerformance - Dynatrace Perform 2017 Wednesday Part 2

Episode Date: February 9, 2017

INFO COMMENTSWe take time out chat with Jason Suss and Dynatrace RUM on RUM, we search for Richard Bentley at the nightclub, Vikram survived the performance puzzlers, Rick Boyd from IBM Watson and Stefan Baumgartner tells us all about his work at Dynatrace and podcasting at http://workingdraft.de

Very cool. you do? Sure. So I'm a solution sales director for the DCRUM product line. So that's our wire database monitoring tool for usage, performance, and availability that's passive, looks at packets on the network, and then is able to tell you all about users and performance and applications and the type of data you'd expect. So as far as DCRUM goes for North America, I'm kind of involved in really anything that helps that product with sales, with enabling it for the technical people. I do a lot of customer meetings. I do a lot of presentations, other wacky activities.

And basically keep people humming and buzzing about the product. Make sure people know what it does, what's new, what's exciting, how it's used, where it fits, that type of thing. Now, Brian told me about this interesting connection. Well, yeah. I mean, I know you all like your scotch. We're sort of single malt scotch bucks. Yeah, that's true.

And every Friday, I know I'm going to have one email from Jason, which is always very fun and entertaining to read, called DC Rum Punch, where he combines some information about some rum drinks and all with the actual DC Rum product and sales. And it's very, very creative. Yes. So I figured, you know, I got put in this position where I'm responsible for DC Rum.

I'm kind of a cocktail guy. I have a little bit of a spirits collector. Mixologist? Yes. Mixologist is the, I would say, of all the names, it is the more pretentious that we can refer to ourselves as. I refer to myself as a performacologist. Yes.

So, I mean, really nothing pretentious there. Yeah. Bartender. Yeah, and you've got that license plate that says Bitman. I don't know what that is. That's crazy. Go ahead. Yeah, so I'm a bit of just kind of an enthusiast when it comes to cocktails and spirits.

And, you know, if you call yourself an enthusiast, it doesn't necessarily mean you have a problem like some people might think. Right. Although you're amongst friends. I'm amongst friends. If you need support if you need support just let us know probably wondering why we brought you here today jason yeah how your actions have impacted all of us one by one so i have a i have a friday column or email that i write and i just kind of take something ideally fun and interesting and unique about rum about rum rum the spirit that you would drink yeah how it's made um where it's made uh interesting things about cocktails or specific cocktails right and then i talk a little about that so people will be interested and then i just kind

of gently weave it into something that's relevant to dc rum our yeah our software product uh so cool for example around halloween uh i decided to talk about the zombie cocktail right it's yes it's a classic rum cocktail it's got like three different kinds of rum and fruit juice and this and that and and a zombie right as you know is kind of the walking dead right it's something that's dead and gone process yeah but yeah but somehow still limping along much like outdated versions of software so it's just kind of a way to recommend that our customers... Like Lode Runner 8.

Yeah, exactly. If you're on version 12.1 or something of ours, that's zombie software. That's been dead for two years. It's time to get people on 12.4.12 or 12.4.10. So just kind of the fun concept there of as long as you're talking about zombies, let's try to get your customers off zombie software that's dead and limping along.

And let's get them on the stuff to bring them back to life. So that was one. Pieces are falling off. Exactly. And it'll bite you and then you're going to be sick. The one I loved was the idea that there's the drink mix in a bag. What was it all called? Have you heard of it? So this is a phenomenon in the San Francisco area, primarily like the Tenderloin District,

that sometimes thought it was a little seedy, but there's some great cocktail bars there. Well, the little, and I can't remember the name of what they are, but kind of like the bodegas in New York. It's like the little corner stores, right? They sell booze. Well, some entrepreneurial enterprising corner store owner decided that i should start bundling right so there's this thing called a cutty bang and it is a ziploc baggie where the guy at the the store will know that if you know he grabs a can of sprite off the shelf and he grabs a bottle of bacardi limon right we're gonna stick with rum here yeah and then a little thing of the the

little can of the dole pineapple juice, and he throws it in a bag. He can sell it for $7 instead of $2 each. And then he gives it a funny name. So you're paying for the experience of what this guy's doing. It's a bundle, right? Or maybe he sells it

for $5.50, right? But he's getting $5.50 instead of the $2 for the one bottle. He's bundling it together. Exactly. Some kind of package deal. That probably makes more sense to make an incentive. Or if it becomes sort of this sensational buzz, there's all kinds of new traffic coming.

Oh, you've got to go find it. Right. Okay. What is this again? It's called a Cuddy Bang. C-U-D-D-Y Bang. Like, bang, boom. And the other part about it is it's the names. So they give them in the article some

are less than appropriate but it's not safe for work well you know it is a tenderloin district after all right yeah right so you know how can we can we talk about what those names would be or no no no okay so you can we maybe not well we'll be offline we could bleep them you know think about names of things that are associated with alcohol or partying or sometimes the activities that follow those types of things. They'll reference that type of scenario and they'll give it funny, crazy

names about what happens. Instant hangover. Yeah, exactly. Or something more lewd. I had to think about something innocent. Up All Night and It's Red Bull. You could reference pop songs. Exactly. Maybe one more time, I'm sure, or something.

Just seeing all the great posters outside here in Vegas. Or just FU. Yeah, that's it. Fun University. I don't know if you know. Furman University. Furman University. That's where he went to school.

Hey, we have that chant. FU one time. FU two times. FU three times. FU all the time. Yes, it sounds exhausting. What's Furman University? Makes sense. FU two times. FU three times. FU all the time. Yes, it sounds exhausting. What's Furman University? Makes sense.

All right, cool. So, yeah, so Rum and Rum, it's been fun. The reps have been reading it. That's good. Yeah, and what's coming up with, you know, we're seeing a lot about Dynatrace, SaaS Manage here. I got to be part of the, you know, I went to the Atman pipeline. What do we, Yeah, the roadmap. What do we got going on in DCROM that's fun and exciting?

Yeah, so if we talk about roadmap and specifically what's going on with SaaS Managed and SmartScape. So SmartScape, you know, is kind of our new centralized reporting interface that's taking data from, you know, one or more of our products and adding that artificial intelligence to it. And being able to correlate, you to correlate from different products together. So DCRUM historically has been really promoted as fault domain isolation. So you think about of all the different places where you could potentially have a problem with an application with multiple tiers and network and servers and client locations, where's the issue? Just knowing where that issue is, it takes you from the town to the farm to the barn to the haystack. And once you get to that haystack,

you're going to have a better chance of finding the needle than if you're just scouring the whole farm. Looking in the couch. Then you get the giant electromagnet out and you just pull it right out of the haystack. So your specific tool for finding a needle as opposed to whatever. So what we're doing now is

that DCRUM data is going to feed into SmartScape and it's going to be able to utilize that AI, artificial intelligence, to correlate that DCROM domain with that underlying root cause issue. So we're going to be able to take host agent data to see what process is spiked or where CPU is spiked up or there's memory issues, and it's going to be able to correlate that to what typically was just fault domain and now tie that together and be able to get you to root cause as opposed to just the haystack to get you to that needle.

So it really is a giant electromagnet. It is an electromagnetic magnet. From Acme Electronics. Wiley, Coyote, and the giant magnet. So the fun story about that from last week was we were talking about artificial intelligence, and if you're familiar with IBM and their Watson supercomputer. Yeah, Rick's here actually, right? Yeah.

So IBM has their Watson, and recently they used Watson to analyze like 15 million tweets about people on vacation and understanding what words go with vacation. And then they used Watson to analyze all of the reviews for different rums and it correlated the words that were used for vacation like exciting and relaxing and and it correlated those with reviews of rum like exciting and paired that together with different flavors like exciting was with cinnamon and relaxing was with vanilla and so Watson was able to create the best flavor profile for a rum which was then made by a distillery, and it's for sale in a couple places in the U.K. That's awesome.

So we have artificial intelligence making rum, and now we have, at Dynatrace, rum that's making artificial intelligence. So it's just kind of a fun twist on how those come together. That's cool. They're very, very clever. Not only technically cool, but now I want to go try some. I'm going to be in the UK next month. So look for it. If you Google Watson rum, you'll see it's like holiday spirits or vacation or something rum.

Okay. And they sell it. It's like 70 bucks a bottle, and you can get it at the duty-free at the Gatwick Airport or a couple other stores around London. I'm going. I think you should. I'm bringing some home. Every time I go there, I bring something something home world of whiskeys is always there and you can get yeah px is available in the london duty-free shop so if you're uh we can talk scotch i know talisker dark storm yeah so if you

like those like those isla and jura um scotches that are really kind of briny and peaty and so lafroig is one of the classic like super peaty art bag lagavulin i bring back the. So Lafroig is one of the classic, like, super peaty. Ardbeg, Lagavulin, Lafroig. I bring back the Lafroig QA cask, the Quinoa. Yep. Not because it's actually like a white oak, because it's QA. Oh, sure. Yeah. So I go to a testing conference where we're going to be tasting scotch.

Here's the tester scotch. Here's a Lafroig. You need some QA. So at the London airport, they typically have the Lafroig PX, which is a Pedro Jimenez sherry cask finished Laphroaig. Oh, cool. So it just kind of rounds it out and softens a little bit because Laphroaig can be a little abrasive. Still aged 10, 12, something? Yeah, so it's standard 10-year Laphroaig, and then they'll just finish it for a few months in a Pedro Jimenez sherry cask.

And that just adds just a little roundness, a little bit of that. The Brulati Octomore I had. They also do a five-year, but it's in a sherry cask. Some of them. I don't think all of them. And there's triple cask where they'll go sherry and then they'll go port and then they'll go. I just got a whiskey my wife brought back from Vienna

that's finished in Sautern barrels, which is a really, really sweet white dessert wine from the Sautern region of France. So it was a single malt whiskey. I can't say Scotch. It's got to be made in Scotland to call it Scotch. It's a single malt whiskey made in Vienna that's finished in Sauternes bottles. That was pretty tasty.

It is very interesting. Have you been to perform multiple times? This is my first perform. Really? We were just talking with Mike Taylor. It's his first perform as well. The one thing I have to say, in 2015, we had the evening reception. It was like last night's party and everything, right?

But we were having scotch tasting at the podcast booth. We didn't do that here during the sessions because you don't want people to get totally bombed while they're in sessions and that. But maybe we should bring some cocktail mixology to the next perform. We should do that. Yeah, I think we've done some, we call them rum and rum events around the country. So I'll find a really cool bar that has a great rum selection. In Seattle, there's a place called Rumba that's popular. 450 different kinds of rum. Smuggler's Cove in San Francisco.

We did Planter's House in St. Louis. I live in Minneapolis and there's a distillery that just opened that's of rum. Smuggler's Cove in San Francisco. We did Planter's House in St. Louis. I live in Minneapolis, and there's a distillery that just opened that's making rum. Now, here in Las Vegas, there's the Whiskey Attic. Yes, Whiskey Attic. It has 5,000 different whiskeys. And if you've not done a tasting there, you need to go. I haven't yet. It's in my list.

There's two bars here. One's Herbs and Rye, and the other is Whiskey Attic that are both supposed to be phenomenal. Yeah, upstairs from the Dancing Frog, and the other is Whiskey Addict that are both supposed to be phenomenal. Yeah. Upstairs from the Dancing Frog, I think it is. Okay. Yeah. Now, you have the correlation just from rum to rum. And I'm just trying to think what other products we would correlate to a whiskey.

Yeah. So with whiskey. I mean, that's hard. It's tougher. I got fortunate that it's real user monitoring and it's rum. I told you. But it is an acronym where the other is not an acronym. So maybe we have a whiskey scotch.

White lightning. I told other products. Moon's Farm. Moon Giant. I was joking with Steve Face, our VP of Worldwide Sales, and I was like, if you guys are going to do any acquisitions of products, can it be like a global information network? Like some tool like that so at least i can start doing gin or i have to sit there

because i because gin i i can talk about gin i can talk about whiskey i can talk about rum but you know whiskey to tie it to what we do i don't know it's yeah i mean what makes whiskey whiskey is the barrel right i mean web web health information uh system knowledge yada yada yeah that's it whiskey yeah and you don't even need the not necessarily because you know the naming right if it's a country that has an e in the name typically there's an e if it doesn't like scotch there's no e. Right. Bourbon, there is. Because the United States has an E. Scotland does not. So just be whisk. With the exception, however, of Maker's Mark.

Maker's Mark on the bottle is spelled whiskey with an E because it's an homage that Maker's Mark has done to the original, which was the scotch. That's right. It was the first, or Irish whiskey was really first. So they spelled it that way. Otherwise, all the other whiskeys in the U.S. you'll see probably spelled without the E. All right. My stuff just comes without a label and a mason the other whiskeys in the U.S. you'll see probably spelled without the E. My stuff just comes without a label and a mason jar.

I live in North Carolina. That's just how it is. So North Carolina, if you are a scotch drinker, I would recommend you try Defiant. It is a single malt whiskey that is made in North Carolina, and it's pretty tasty. The American single malts are starting to come up and be a little more

popular. There's one out of Waco, Texas called Balcones that's won a number of awards against the single malt. With a B? Balcones. There's one out of Greenville, South Carolina that they water age it. So they put it in barrels in the Charleston Harbor and the Jocelyn supposedly gives it a greater age than its physical aging. Jefferson's Ocean was a variety of Jefferson's rye whiskey or bourbon that they put on a ship and they let it sail around for a while and just the movement of the ship is supposed to help age. And, of course, Ardbeg did the Galileo, I think it was.

Was it Galileo, the one where they put... And there's Rogue Dead Guy Whiskey that does that as well. Yeah. But the Ardbeg one where they put? And there's Rogue Dead Guy Whiskey that does that as well. Yeah. But the Art Big one, they actually put vials of it and then sent it to the International Space Station. Oh, wow. So they have aging at NASA. I think it's in Alabama, Birmingham. No, what's the other?

Huntsville. Huntsville. So in Huntsville, they have a whole bunch of the barrels that are aging there, and then the same whiskey is being aged in outer space to see if we can age. But the test will be because if we have to leave the planet in some sort of anti-no-gravity kind of vessel, can we still make whiskey in outer space? It's true. Yeah, because the whole idea of whiskey is you want the liquid to go in and out of the pores of the wood.

That's where it absorbs the flavors and all that and the color. Yeah. And so if there isn't like a pressure difference, I don't know if you'd get that same aging. Yeah. So that vacuum. Yeah. You'd have to, if you vacuum it or pressurize it. Oh, yeah.

Or, yeah. What about freeze-dried whiskey? Freeze-dried whiskey, like the ice cream. I'm sure that would be delicious. Yeah. There wouldn't be much to it if you dried the whiskey. Yeah. Because there's a lot of moisture in there.

But you could, since you'd also have to have some sort of exercise, the kinesthetic parts in outer space. You just correlate the motion of that human kinesthetic thing. You have to pump the whiskey. Jostle a barrel or shake it around. Right, so your job is to... Well, hold on. If you were to take a barrel and just kind of flip it around so it's just doing end over end, the problem is it's the whiskey only on the edges, which is going to be jostled.

In the middle, it's just going to be sitting there. Yeah. But we could design something different than a barrel in order to get that to work. We're going to have to look into how to age whiskey in outer space. In outer space. Yep. It's going to be difficult. And we'll call Elon Musk. He's going to go to Mars.

And given the themes of the selfie booth. It's probably going to be a slow centrifuge that represents gravity. Yep. It's going to be critical. And we'll call Elon Musk. He's going to go to Mars. And given the themes of the selfie booth. It's probably going to be a slow centrifuge that represents gravity. Yep. That would be one way. Awesome. So that's really, really cool. So it's fun. It's just a fun way to take software and technology and correlate it to something that kind of everybody can associate with.

Now, do you include actual recipes, cocktail recipes? Yeah. with. Now, do you include actual recipes? Yeah, so I put a recipe in for one time was for the zombie, another one for Mai Tai, another one for, there's this great rum that just came out by Plantation. I'm typically not a big fan of flavored spirits. If it needs a flavor, I like to flavor it myself.

But Plantation makes this pineapple rum, where they take the rum and they steep pineapple bark in it, and it just gives it this really nice like rich pineappley more of a subtle flavor and it's not like that fake syrupy sugary like artificial flavor of pineapple yeah and so that one i put up a recipe so it's not like buying a traditional coconut rum where all you just taste is coconut no this is like it's it's just a subtle infusion of that aroma of pineapple and pineapple bark,

and it just makes it really nice. Great for a daiquiri. Yeah, and these things come out typically on a Friday. Every Friday, I have one of these emails that come out. You're going to happy hour. You know what to order. So it's just in time for happy hour. I can't tell you how many people have bumped into me here and be like,

oh, man, I just tried that rum you told me about. That was awesome. It's a great Mai Tai recipe. My wife loves, and I've been making those for her. And it's like, good, all right. Can you sell some software, too? That'd be great. Yeah, do a little of that.

Take one of your customers with you the next time you make these things. Don't forget there's two parts to this email, right? I think people usually stop reading right at that halfway point. One part rum and one part TC. All right, next. The other half of the recipe can be found at the bottom of the seat. Exactly, yes. Or it should be like every third letter of every word is the rum recipe in your...

Oh, like a secret decoder ring. Yeah, so they have to read what you're writing about to find all the right letters so they can put together the recipe. That could be good. Cipher. It's like a national treasure, Nicolas Cage. The Franklin letters. That could be good. Cipher. It's like a national treasure, Nicolas Cage. You know, as we talk about our new capabilities around SSL and the time it takes for the handshakes and the different ciphers that are being used, I could create a cipher that allows them to extract the drink recipe.

I might use that. Oh, that's awesome. It's known as foreshadowing, folks. Yeah. Now, we are going to be sending this out to people who have no access to this information. Is there any way that this could come out? Does it sneak out of the

organization? Yeah, you know, with any purchase of DC Rum, we'll be happy to send you all the emails that I've written about that. You might have to clean a few up, you know. How about a little drink book for all your recipes? Yeah, you know, I've kind of... You know? How about a little drink book for all your recipes? Yeah.

You know, I've kind of. It comes with the lightning. Like a little e-book or a pamphlet about, like, application performance monitoring in the cocktail world or cocktails. Drinking your way to better apps. Yeah. There you go. I'm not sure that works so well in the performance testing universe right now. No, mostly you've just got a lot of drunk load testers.

Well, no, as long as you have the AI in the background, that'll empower people to drink more then. I mean, let's be honest. If they bring Dynatrace in, these guys that are trying to solve problems are going to have a lot more free time on their hands because they're not going to be dealing with all the troubleshooting. They can kick back and have a cocktail and leave on time on Friday for once. Yeah. See, that's how it is. And with the self-healing of Davis, they can be like,

ah, whatever, it's supposed to be a production. Davis will fix it. Davis, make me a drink. Exactly. They should do Davis drink recipes. Yeah. That would be good. Awesome.

Thanks very much for joining us. Thanks so much, guys. And good luck with everything. Thanks, James. And Ryan. Always a pleasure. Thanks. Gotta go find some things.

Drink. Eric Grabner. Hey. Hello. How are you? I heard you were talking about interesting performance topics. Pineapples, rum. What was that?

Yes. Did I miss something? Is the conference over? Do you know his... Rum. DC Rum. Rum. DC rum. Rum. The DC rum.

I'm so stupid. He has these emails every Friday. Have you seen these? Yeah. I don't think so. I'm not on the list. You're not on the list. Okay.

So he takes rum stories and rum drinks and ties that into DC rum. Well, I actually saw something. No, no. And now as you said... All right. Sorry. I'm a little brain fried. That's okay. We all are.

This is an offline episode, so you can just say anything stupid right now. Like the same thing that I said this morning? What did you do? I said... You didn't see my keynote, right? I made some references. I was busy working. I made some political references.

Oh, no. Yeah, of course. Like what? So, you know the UFO that I was running around with? Yes. One option is to make like a red light going left and right and left and right. What does this remind you of? A Cylon.

Well, for me, it was Knight Rider, right? Yeah. A red light. Knight Rider kit. Remember that? The show? David Hasselhoff? Yeah.

Left and right. Battlestar Galactica was before Knight Rider. It was. Yeah. But either way. But look, we're just a little bit older. Exactly. Just a little bit.

Just a little bit. So basically, I say... And the Hoff in Germany. Exactly. That's true. That's why. That's why. He's way more popular.

That's why. You know, then I brought the reference of David Hasselhoff in his good times when he also thought he brought down the Berlin Wall when he was singing over there. He did. Yeah. He brought it down. Of course. That's what he believes.

Yes. We talked to Finn about that, too. Yeah. He brought us down. Of course. That's what he believes. We talked to Finn about that, too. Yeah. Of course. And then basically I made a little reference that maybe soon he can recover his skills in that respect and bring down other walls that might be built soon. That was my political reference. Did anyone laugh? Yeah.

Actually, they did. That all that matters. Yeah. Exactly. I mean, even if it wasn't the joke you wanted to tell, take the laugh. So you did it. You got it. You got a bunch of people laughing at you.

I mean, your joke. Yeah, see? Anyway, how did it go today? Because I wasn't here at all. You missed out completely. I know. It's been amazing. Yeah.

Actually, we have some editing to do before we kind of depart our ways. So we're doing an offline right now, and we've recorded the thing with Jason. We've got a bunch of testimonials. Yeah. Actually, we have some editing to do before we kind of depart our ways. But, yeah. So, we're doing an offline right now. And we've recorded the thing with Jason. We've got a bunch of testimonials. Cool. So, if you haven't checked, you're pure ET. And your colleague on the Davis side came over. Cool.

Yeah, yeah. We had a discussion on Davis architecture. Yeah. And it helped to highlight exactly the layers that Davis is operating at and not operating at. And where other AI concepts built another. The real AI we talk about is more about the data analysis, not the Davis layer. Exactly. The Davis layer is basically just an interface to the API, right?

Yeah. But then what was the other thing Jason was talking about? The DCROM. But it's feeding into... It's going to be feeding... What's the... thing Jason was talking about? DC rum. But it's feeding into... What's the SmartScape? So SmartScape also has some rules engine in it. Well, SmartScape is really kind of building from the whole AI stuff. Hello, Mr. Hawthorne.

Want to come step up to the mic? Yeah, of course. Here we go. Who are you? I'm Daniel Hawthorne with the Missouri Valley team from Dynatrace. Oh, my God, so serious. I'm in front of you, and you've got the hat off. It's time to get serious.

So I've been working with Daniel on and off on a couple of accounts recently, helping out. Absolutely. Yes. How have you been enjoying performing so far? Oh, so this is my first perform. I've actually been with Dynatrace for, let's see, six months now. Yeah. And, yeah, it's been awesome to connect with, you know, my customers, connect my customers with other customers, and connecting with customers just from across the globe.

Getting great feedback so far. And I've sent some people over here. I don't know if they came, but. Oh, I'm not sure. No one said, oh. No one told us that you sent them. They want to give you the credit. Okay, okay. Well, I'll work on that.

I'll make sure the next time they say that. Oh, not a problem. They didn't put the tag on them, so we cannot trace it back. That's a big problem. So these are all customers now. No header tag. No header tag, so that means we cannot reimburse you later on. Oh, my God.

This would be something, right? The hat that Andy had on earlier. Yes. You know, have that nice spot in the hat band where you can tuck something in. Yeah. Oh, my God. This would be something, right? The hat that Andy had on earlier. You know, have that nice spot in the hat band where you can tuck something in. Make sure they're wearing a hat and just tuck a little tag right in. From Daniel. Yeah, they got it. I'll just take a picture and post it on the activity feed and say, hey, I sent them over.

So you've been liking the interaction and all this kind of components. As far as any of the sessions you've been going to or the speeches, has there been anything revealed in there that's really struck you, left an impression on you? Let's see. So I've taken the parts that have really resonated with me. I've taken pictures of. And what I'm working on is basically providing recaps to all of my customers that were able to make it as well as ones that weren't able to. So that's actually what I'm about to work on now for today. But basically some of the best practices around onboarding. Raymond James did a great job yesterday. They had some of the challenges

that they had faced and how they kind of overcame those and that's that's certainly a component of it as well excellent excellent i think you were in a session today with a century and principal too were you sitting in that one as well yes i was yes yeah i thought it was also interesting was two companies that actually were on a different track one company one one year in another company already six years in, and then basically seeing how they got from zero to what they did in the first couple of months, the challenges that they had. But both companies now running more than 1,000 agents in their systems. And, yeah, some really cool stuff. Yeah, absolutely.

Absolutely. Excellent. Well, I hope you enjoy the rest of your time here. Are you here until tomorrow? Yes. Yes. So I fly out tomorrow back to St. Louis at 6.30. In the morning? At 5 p.m.

Okay. Yeah. Not in the morning. All right. Well, I hope you have a great time. Thank you. Thanks for stopping by and talking. Thank you. Brian and Andy, thanks so much for doing this and all the support you guys have gave me out in the field. I really appreciate it.

It's our job. We're happy to do it thank you you want to meet rickman all right well come come i don't work for diner crazy you know this so but and let's come over here uh hey what's up oh live podcast yeah we're recording okay um do you yes come on he she has a question for you about somebody from dinah grace this is andy do you know andy andreus grand this is grand big. Big fan. Big fan. Yes. I mean, you are. Big fan. First time caller. Yes. Yeah, first time caller. Alright, so your question was, you want to meet... Rick Bentley.

Rick Bentley? Rick Bentley. Do you know him? I know him. Is he here? I assume he's here, but where? That's hard. I can... Have you tried?

Did you... Did you... Did you... Yes, I did. No response. No response. Oh. He's so busy.

He's gone dark. And you know I'm the big quitter. I bet they don't because they stay for the third couple. No, there are priorities in life. I saw the fact that... They held through. They held through to the end. Great crap on the... I should say crap end You guys did great Don't you worry

I've never met Rich So I don't know Did you tweet him? Yeah I did You need to tweet? Well, you never know. Somebody could be tweeting. You know, it might be good to tweet.

We could find out what his Twitter is. You know? Oh, yeah. There you go. You guys see you at one of the stations today? So you know messaging, right? I work for Verizon, but I support FCA, VX, Chrysler. Rick? R-I-C-K?

Rick! Oh, he's not in here. I'm Verizon business. How do you spell his last name? You know, Central League was kicking our ass earlier. There you go, Rich Bentley. We're doing a session tomorrow. Send a message. I did.

I'll do another one. Neil. Hi, I'm Fran. I'm a dinosaur. I'm one of the last big people that are... There's one more thing from the country. You're going to send a message? Yeah, I did.

I did. Okay. So... I'll try to do this. You know what? I'll try to do this. I'll try to do this. I'll try to do this. I'll try to do this. I'll try to do this. You're going to send a message? Yeah, I did. I did. Okay. So...

I'll try for two days. And I'm going back on Thursday. And I'm sorry, your first name again? Marguerite. Marguerite, right? Marguerite, yeah. Marguerite. Oh, yeah, sorry.

B-H-A-R-B. G-A-V-I. No, it's Shelly. There we go. What? Of course, he may not know me, but he's getting messages now. Yeah. Like nasty messages.

Alright, I'm going to get some wine. What are you having? I have coke. Just what? Just Coca-Cola? I'm here with Vikram, no last names Vikram, you were a survivor of the puzzler session, weren't you? It was an awesome puzzle session I've ever been into And it was a really challenging puzzle It was? It was

But you survived, like four hours of puzzling Exactly, and I was able to solve only one out of three. I was not able to solve that also completely. I was pretty close to that, and I almost solved it. I mean, it was awesome. I mean, still bonding. Awesome. So let me ask you generally.

Have you been to Perform before? No, this is my first time. First time at Perform. How long have you been using Dynatrace? Well, I'm a pretty new user to the Dynatrace. We recently started using it like a year ago, and we did not fully explore it. We just, you know, hook up all our big JVMs to the Dynatrace.

And most of our time, we are spending lots of time. I'm ashamed to say that we are spending lots of time i'm ashamed to say that we are spending lots of time in our firefighting because instead of engineering we are putting more efforts into operations right so you know our directories i'm sure definitely will help us reduce our operational work going forward and we we work we spend most of our time in engineering rather than firefighting right right so what did you think of sort of the Davis intelligence and remediation? I mean, that would be a good fit for where you guys are going. Definitely.

It's a very good fit. I hope Davis also has some APIs which we can integrate with our Insta of Dynapress, which we can integrate with our internal monitoring tool. Okay. I'm not sure about that. If APIs are there, I'm up for it to use that. That would be amazing. Yes. Very, not sure about that. If APS are there, I'm up for it to use that. Very, very cool.

What about other sessions that you went to? Well, I've been into the Java boosting or Java performance, which was really helpful. And again, it was awesome. Yes, I learned a lot. Now, is that a hot day, the morning session?

Yes, hot day morning session. Cool. All right. What about other track sessions? Any breakouts you've been to to see? I didn't get a chance really because I had a production issue yesterday. I had to work in the afternoon. Awesome.

But today, you're just coming out of the keynote this morning. Yes. How was that? It was awesome, especially about DevOps to the no-ops. Yeah. I really like that idea. Yeah. At least very soon, as I tweeted, as I posted in the app,

Performance 2017 app, I wish to see the minimal operations rather than no-ops very soon. No-ops, I think, will take some time to get there, but that sounds really awesome. Minimal ops. Minimal ops. Minimal ops. It'd be like a stopgap. Yes, exactly.

Like anything you're addicted to, you don't want to go cold turkey. You know the phrase? Like, you don't want to go to zero. You're going to withdraw. Where's my ops guy? I need hardware. Yes, I wish to go to zero operations because we are all engineers. We should spend our time on engineering rather than operations.

Operations basically adds boredom to your job. Yeah. And, you know, almost your career will come to the stagnation and might grind to the halt at some time. Yeah, that's cool. Awesome. Do you want to, just if you can, in abstract, describe the production issue yesterday? Like, what did you get called into?

Well, our applications got slower. Pages are responding slowly. I cannot say which website is it. No, no, it's fine. But just like the puzzler, what is JVM issue? It was a JVM issue again. Yeah. Yes.

And we had to solve it. GC kind of thing? Yes. We had to go from CMS to G1 GC. Really? Yes, we had to go from CMS to G1 GC. Really? Yes. Okay. Because for a long time,

there's a tremendous amount of tuning you can do with CMS. Yes. Right? Yes. And G1, it has a little intelligence built in to make it easier. Yes. And it did benefit. Yes.

Is the workload, just generically, the workload, was it larger objects, larger heaps? Because G1, a lot of the people I see say G1 works really well for larger object sizes, larger heaps. Exactly. Our objects are pretty large and our JVM is as big as 100 gigs. Oh, really? Yes.

And we don't want all that fancy settings that comes with CMS. We are done with that. We are tired with that. Tuning here and there, it's like a niche. We are not that experts at the performance. Right. So we thought of going to the G1 GC. That paid us really well.

Yeah. You know, it's an interesting pattern you describe as well, especially when I hear customers running very large heaps. Usually you have a lot of heterogeneous traffic patterns in the same JVM space. Yes. And that, like CMS having very specific very specific configuration for how it's going to do mark and sweep and all that

benefits, like you tune to the most common traffic pattern but if you have a diversity of traffic some of the traffic is going to screw things up. That's like a microservices strategy. Yes. Are you guys kind of leaning towards that, which will make G1 would still benefit that?

Exactly. So right now we are half and half. Half is monolith, half is microservices. We are still in the phase of migrating to the microservices. Right. So I think going forward, you know, given the experience of my experience with JVMs, G1 GC is going to be the best thing. Especially in the diverse or heterogeneous traffic patterns.

Exactly, yes. Our traffic patterns change a lot based on when China wakes up, we get lots of traffic. Right. Again, in the western time of America, again, we get lots of traffic. And, you know, our traffic shifts back and forth. Yes. Cool. Yes.

And just to be totally clear, we don't know what company you work for. So all of this is... Oh, sure. Yes. You don't know. Yes. Awesome. So do you think you'll come back to perform in 2018?

I will. Yeah? Yes, I will. I'm sure I'll have more experience with the Android by then. Yes, I will. I'm sure I'll have more experience with the interest by then. Yes. I will explore more.

And we'll have another puzzler workshop. You're game for that. Yes. I'm for it. Thanks Stu. Nice meeting you.

Yeah, thank you. You're awesome. You're pretty good at puzzling. Pretty good at puzzling. I'm a good puzzler. Yeah, thanks for joining us.

You're at the podcast podcast. It's cool. Yes. It's great. Yeah, I'm joining us. You're a podcast podcast. It's cool. Yes. It's great. Yeah, I'm a podcast myself. Oh, good for you. What's your podcast? Working Draft.

Web technologies and web design trends. But it's a German language podcast, so you might not know that. Ich kann ein bisschen Deutsch. Ah, all right. You are ein bisschen Deutsch. Okay, then don't listen to this podcast because I'm talking in the weirdest dialect imaginable.

It's not like Hamburg. It's Bavarian-ish. Yeah, yeah, yeah. Austrian-German. That's good. I'm good friends with Andy Grabowski. Yeah, all right.

So I get the same sort of Austrian. He's changing as well. He moves to Boston and he picks up all these other... It's like a Boston-Austrian accent. Austrian? Austrian. We Boston Austrian accent. Austrian.

Austrian. We just invented that. Awesome. So, Stefan? Yeah. Stefan, nice to meet you. Nice to meet you, too. You are?

Mark. Mark. Hi, Mark. Mark from PurrFights. That's Brian. Hi, Brian. From the Dynatrace podcast as well. Oh, right.

Pure performance. The podcast with the Austrian accent. The Austrian. Yeah. I like it. The Bostrian. Yeah. I like it. Now, you're a Dynatrace employee? Yes.

Okay, so you can share that. But tell us a little bit, is this your first time being at Perform? Yeah, it's my first time being at Perform. I've worked for Dynatrace for about two years now, and Klaus Ensenhofer asked me to do a few sessions here, so that's why I joined. I had a hot day on Monday, I have a workshop tomorrow and in the meantime I enjoy and record everything that I

can spot for the UX team back home. Yeah? So what are the things impressing you in the event? Like messages, things that even surprised you as an employee? The funny thing is you aren't that surprised if you have lots of insights from back home.

What surprised me was today's morning session on the main stage because Andy Van Den Andita just hit every pun imaginable. They did a great show, but delivered the message with it as well. So the whole cultural change that happened with us in the company but in terms of role play that was really something that that got me off my socks and that that caught me off guard but i i loved i had fun and i got what they were telling me so this was really great and it's so great to see andy live on stage he's just we call it in german he's a rampenstahl i don't know he's the pick on the stage i don't know it's hard to translate but you know what i get he's just he has so much energy and so so uh

oh has so much confidence on stage in uh uh it's not it's not 100 positive but in in english you would say someone is a ham yeah yeah yeah exactly exactly especially if they if they get into cracking jokes and yeah yeah which he he i guess he draws a lot of power from from the audience and Yeah, yeah, yeah. Exactly, exactly. Especially if they get into crack and jokes. Yeah, yeah. I guess he draws a lot of power from the audience and brings it back in the show. So it's so great to see him live. So that was really cool. That was my favorite part so far.

I watched it and it was really, really good. What I also love is, you know, for me, I'm in the UX team with Dynatrace, and for me it's the first time that I actually have actual contact with customers and clients. Really? And to see their stories and what they are struggling with and to have chats about that and try to improve some situations they have. That's a new perspective for me, and I guess it's one that I for myself really needed to get the full picture, to get the whole picture, and what's what's going on any specific things that you've

heard especially as a ux designer that that from a customer is like hey i like this i i don't like that kind of thing any anything stick out for you it's really hard it's also hard to to because they don't know what i can tell them what i can't no no what i mean but yeah from like especially with customers that have been working with Dynatrace. I'm one that's been four or five years now working with it. And, of course, I have my pet peeves, like certain things about... Yeah, there's one thing that sticks out particularly to me, and I guess it's one thing where we with Dynatrace can help a lot. If you have...

Unit developers, especially web developers, are used to look at waterfall charts in the browser to try to understand how the whole application behaves on a request level or on a client-server communication level. And now with the Dynatrace platform, we have this one lovely view that I love so much, which is an aggregated waterfall of all user actions that you have. And if you spend enough time with that view, you can get insights and learning spend enough time with that few, you can get

insights and learnings out of not one user, but of all users and how the application behaves for all users with all the different configurations out there. And there was a customer after my hot-disk session coming to me, showing me a Chrome DevTools waterfall chart.

And we tried to set it up afterwards for the combined aggregated waterfall flow to see if we can get more insights because, you know, the typical problem, it works on my machine, yeah. The dog rocket don't have a bird who works on my machine. And then a customer says, yeah, it doesn't work on my machine.

Exactly, that's the thing. So this one particular thing stuck out to me. And I guess there's also something that really can help not only the operations part, but also developers. So I think devs will take a lot more looks into our tools in the future. Andy and I were talking about kind of the filmstrip display as well.

Yes. So you could see the evolution of rendering. There was some other new measurement he talked about as well. Yeah, visually complete. You heard the right guy. I was talking about visually complete for the last few years

with guys inside the company and outside the company. And I'm so excited about this metric because it also comes from, you know, from a little pain point of myself. I'm a web developer. Right. And we published this new website.

Right. And suddenly our response times got up about two or three seconds on average because we had a video embedded there. And this video was draining load time because, you know, if you just load the first few seconds of a video for high-res video, that's a lot of megabyte. And that, of course, rises the response time of your website. And even unrelated from the loading, you've got the local library fire up, background

process, you've got a Flash player. All that has to happen if it's not already running. The funny thing is, response time said we were slower by three seconds on average, while in reality the whole website was there in about 500 milliseconds. Visually, perceptually. You could read and interact with the website in 500 milliseconds. So it was the fastest website that we made. But Metric said it is the slowest website that we made. And that's why I'm so excited about Visually Complete.

And I'm talking a lot more about Visually Complete tomorrow. Because with Visually Complete, you finally have a number that represents how the user actually experiences the website for you. And that's so, so powerful. Especially with the implementation, the guys in Linzmit. I'm so amazed on which brain power they put into this magic. Because I have to mention Marcus. Marcus is the one who implemented

the algorithm for visually complete. And it's like navigation timings? It's a bit of both. It listens on navigation timings, on W3C navigation timings. That's one part. But that's just browser events. That's just things that happen in the browser that don't necessarily have to relate to how you structure and build up your application.

Because especially with single page applications or with websites, everything's totally different now. Yeah, responsive design in a one page site, things like that. Exactly. So W3C timings just tell you what the browser did at that time. It doesn't tell you what the application did at that time. And the thing Marcus did is he was listening to things going on inside the document, like recording everything that happens in the document,

seeing how elements changed in size, like, okay, an image is loaded, so suddenly the image makes the whole container bigger, and suddenly the size is bigger. And recorded all of that, brought everything together, and found a great way, an innovative way, of correlating W3C navigation timings and resource timings,

along with the things he recorded. Sort of the other events that are happening within, say, a CSS render or CSS change. Exactly. And then you would look at, say, changes per second, and the minute it drops off... Exactly, exactly. So we are talking about recording

everything that happens in the browser, not only what the browser provides us to begin with, but also what we can find out if we listen to other events and other metrics, but interpret them in a new and innovative way. And that's what Markus did. And Markus showed us the whole thing about four or five months ago. And we were all silent in the room because we knew, all right, this is really something.

This is new. This is fresh. This is something that's going to change how we monitor re-user behavior and that's why I'm so excited about the whole thing. There you are. You're jumping up and down almost. The cool thing is, you know, when it came to the industry about two years ago, I kind of had an attitude.

I said, you know, I can't use a product because of this particular story that I was telling you. Like everybody tells me our website is sh** whereas if you go to the website it feels really really good. So I need to have a good metric that represents the way that I work. And you know I was picking the right people up, nagging a little bit and teasing a little bit. You infected them. Good for you. And there's a wonderful thing about the lab in Linz. They really love a challenge. And Alex Sommer especially, the PM for Reall realism monitoring, and Bernie Lackner,

Clemens from the team, they really brought all the brainpower together, and together with Marcus, it's amazing what they created. I'm really proud of them. They really accomplished something there. And I guess we talk a little bit more about vision complete

in the other sessions. But tomorrow you're teaching a workshop. I'm teaching a workshop on how to interpret different waterfalls and that. But really look out for anything we publish on that. That's really something. That is cool. How about, what about, because all of the metrics that are measured and then adding visually complete goes into Davis. So Davis will now start learning about visually complete.

What do you think? That's going to go somewhere. That's pretty cool. If Davis is going to tell you that your big above-the-fold header image is going to take way too long to load, and I want to read the content first, can you please make it smaller? Can you please reduce its size in some way?

That's kind of creepy, but also amazing. Remediation would be, we're going to give you a framework or a temporary render and then asynchronously go to the full resolution like you would see in other Google search, image search and stuff like that. Yeah, so that's a way.

And then ordering in the page, like when are you going to load that? It is in the header, but I don't need the full resolution until in an animation. Yeah, so that you can do. Yeah, well, give some development advice. Like, okay, have you heard of the thing

called responsive images? Right. You can define different sources for different screen resolutions. Form factors. Super helpful for anything you do out there. So, yeah, that's going to be exciting, actually. I'm looking,

I'm really looking forward to what's happening there. As soon as Davis starts suggesting things based on visually complete, I'll just pull it. So Stefan, thanks for joining me. It's really nice talking to you. Yeah, give a shout out again, the name of your podcast. My podcast is Working Draft. Working Draft. Working Draft.de D, oh sorry. Yeah, yeah.

It's a German podcast and we talk all things web standards web technologies that's awesome yeah, and we have lots of English speaking guests so every once in a while there's a special episode

where we try to talk English to yeah people people from the scene yeah we had Paul Irish there oh sure

for instance from Google and lots of others Jeremy Keefe yeah from Clear Left of Brighton so yeah lots of great Jeremy Keefe from Clear Left of Brighton

so lots of great guests and we talk every week so lots of information there that'll be very very cool

thanks for sharing the info alright this is James Pulley with PerfBytes I'm standing here with Rick Boyd of IBM Watson Health, and I'm going to put you on the spot. Dynatrace Perform 2017.

Give me your top two impressions, just like, oh, wow, this is what I'm going to be talking about. Go. Yeah, so I think one of the biggest complicated scenarios that we have in performance engineering is this advent of Internet of Things. And so the announcement of the open agent, the ability to send performance information from anything that you can control essentially code within up to a platform like Dynatrace is fascinating. So that's number one. And I would say number two is Davis. I was originally privy

to it back when I used to work at Dynatrace, but it has come a long way and is a very impressive intelligence platform for people to be able to use to understand their performance without necessarily having to be the expert. So when Davis starts creating robots that are slightly humanoid in appearance and rather tall and menacing, what will be your response? I, for one, welcome our new robot overlords. Okay, fair enough. Not worried about Skynet?

No, I mean, especially if they're going to help me out with performance puzzlers. Yeah, but not defend the country you live in. No, if it's Davis, there may be some of that, but at least there will be some performance engineering aspect to it. It's Skynet. It could be kind of. Fair enough. You know, if we take humans out of the loop, all the computers will work just fine.

That's a possibility. I think we were just talking about that. Like, there's an aspect of that, right? And I'm trying to automate everything, so my stupid mistakes don't start at 7.59 before I've had my 8 o'clock coffee. I understand that completely. Have I fully justified my welcoming of our new robot overlords?

Our robot overlords? Yes, I believe you have. Anything else you'd like to add? No, if people are just listening to PerfBytes because you're at the Dynatrace Perform Conference, I have to recommend your entire back catalog. Any particular show? Well, I did just listen to entire back catalog. Any particular show? Well, I did just listen to the Auld Lang Syne yesterday. But specifically, probably your most recent philosophical ones about performance testing. So I liked the, you can't have Lode Runner in a nuclear facility because it's essentially

loaded up with virtual bullets, you know, or, or, uh, uh, again, I, I quote, I did end up quoting you in my, in my breakout yesterday. Uh, uh, there was the, you know, every, every load test is a scientific experiment. I don't think people control their variables enough. So I would agree with all of this stuff I learned from you guys. I would say I'm glad we're helpful. We're, we're usually, uh, uh, you're usually strange attractors and confusing to people but we do at least try to be helpful yeah definitely Howard's not here

but the three of you make an entertaining and informational product that I enjoy a lot well thank you that's Rick Boyd, IBM Watson Health.