PurePerformance - PERFORM 2018 Welcome Reception Part 2

Episode Date: January 30, 2018

Dave Anderson of Dynartrace

All right, hello everybody and welcome back to the Perform 2018 live podcast co-hosted with PerfBytes and Pure Performance. I'm Brian Wilson and I'm here with Dave Anderson of Dynatrace. You are a big guy in marketing, right? Yeah, I am. Big shot. Big man on campus in marketing. I wouldn't call me a big shot.

Thank you. Well, I think, you know, having been here for quite many years, you've done quite a lot of marketing. I have. So it's great to see where you've taken the department. There's lots to do in marketing. There is, I imagine, right? So anyway, we're at Perform and you've had a lot to do with a lot of this and a lot of announcements. What do you want to talk about tonight?

Well, firstly, I'd probably just say it's absolutely remarkable to look out on this show floor and have feedback from people that say every year this thing gets a little bit bigger and a little bit better. So my first perform was maybe three or four years ago. I think we were in Orlando. Then we did Las Vegas last year. And this is the first time we're doing Las Vegas here. We're in the marketplace. We've got amazing sponsors. I can see their booze. Looks like a very professional marketplace.

We've got a lot of experts out on the floor and I'm just loving the atmosphere. And the event isn't sort of, I mean it sort of started, but the official starts tomorrow. But it's already happening. It's been jam-packed here today. It is. We had, I was earlier today, I was in the Partner Summit. We had 250 people in the Partner Summit. That's a big step up from last year. The hot days were sold out. They always are.

Yeah. And, you know, great feedback from everyone. So the energy already is brilliant. Yeah, I can't believe there's going to be more people tomorrow. I know. And it's funny, too, because when I look at it at the marketplace at the marketplace i'm like wow it's really our our our performs are really starting to look like a real trade show now i mean like like something you would go to like a huge trade show yeah and there's all these like we have this gigantic aws

booth which is the kind they put in like i remember when i first started out we were at the javits center for the cloud convention and there were these big ones and it's it's it's got that look now it's really it's really transformed it's amazing well it's like i And it's got that look now. It's really transformed. It's amazing. Well, it's like, I mean, it's like, you know, one of your co-hosts, Andy Grabner, says is that the cloud, succeeding in the cloud is a team sport. So you're not going to succeed in this cloud environment without your partners. You're going to need people like AWS and Azure and Google. And then you need, you know, the red hats of the world and Pivotal. And you guys have to work together because the digital environment is so complex.

You need to make it simple. And that's what we're hoping to do, make it simple for everyone. So hopefully we're making this event simple for everyone. They can meet with the partners and also get an update from us whilst having a couple of beverages and networking with each other. Absolutely. So tomorrow's going to be a big day for us, huh? It is a big day.

Any announcements? i don't know if you want to tease them or oh you know you know the hardest thing you said i've done a lot in my job the hardest part of my about my job actually is trying to market the innovation that comes out of the company yeah so you know as you know we we do 26 releases a year um but there's a lot of releases that come out that slip through the radar and you don't read about them until about a week later on the blog. And you went, we just announced that? What do you mean? That was pretty significant. And so staying ahead of our innovation is hard. So when it comes to main stage tomorrow, it was really hard to condense our innovation lab to get to just 40 minutes yeah and they're going to hit our top features so um

we teased a few things out there's um we acquired a company called comram and that was a public announcement in october or november they provide session replay capabilities so i don't think you'd have to you wouldn't have to be a rocket scientist to figure out that there may be something tomorrow about session replay um and it's exciting it's really exciting and we've got it demoed on our booth so um and people have already been tweeting about it so i can't i can't wait to get my hands on that stuff i know and actually so one of the guys who's on main stage tomorrow one of the customers i um i gave him a demo of it because i said what's next in your environment and he said in your world and he's oh we're going to monitor this app and that app.

And I said, but you're already monitoring like 20 apps. That's not interesting. What are you doing next? And he goes, I said, let me show you this. And I showed him session replay and he goes, oh, Dev. Oh, Dev, is that in the product? And I went, it is. And he goes, oh, that's amazing.

And he goes, we used to have, you know, tea leaf in the past and I don't know what happened to our license, but he goes, oh, I'd love to see this. I'd love to be an early access customer. So that's one feature that we know is just really going to be red hot. There are other features that talk about

our expansion and our openness. So, you know, we've had the artificial intelligent engine in production for four years now, and it gets smarter, as good brains should. And this brain is getting smarter, and we're going to be able to pull in additional metrics, which will make it easier for the teams. So there'll be announcements on us extending beyond APM. So actually, we've got to the point where, and just before I came to do the podcast,

I was out in the main stage area working on things for press and analysts tomorrow. And the biggest problem we have is we're like an artist that doesn't really fit in a genre anymore. I don't know that we fit in APM. And that's why I said, that's why we started the monitoring redefined thing because we were like, well, it's monitoring, but it's not really monitoring anymore. Well, that's sometimes i said that's why we started the monitoring redefine thing because we were like well it's monitoring but it's not really monitoring anymore well that's sometimes

kind of the hard part about when we discuss with people what we do is they kind of look like but i never heard of anybody doing that where we almost have that we're ahead of the curve syndrome yep where we have this these awesome features and maybe it's like a few months later that people go, oh, wait a minute, that's what you were talking about? Oh, yeah, yeah, please come back, come back, come back, come back, I want to talk, I want to talk. So it's always exciting to see when that happens.

And I know we have some exciting announcements for enterprise deployments, which I don't know if I want to quite spoil. Yeah, because to me, the... Are you leading into management zones? I wasn't going to mention it, but yes, that to me the... Are you leading into management zones? I wasn't going to mention it, but yes. That to me is, I think, yeah, from where I sit in the field, huge, huge development. It's going to open a lot more doors for us in so many other areas

where people are like, as soon as you get this, we can use this big, huge scale. Yep. So really excited to see that and see the reaction to that one. Yeah. I know people have been really dying for that one. Trying to be as much as we can to the entire enterprise and also get feedback from our customers along the journey.

So we learn from the bigger customers that we deploy with. They request certain features. It enables us to fast track them into the product. And then everyone gets the benefit of that so you know management zone tomorrow is one sneaky one that we might have let slip but you know it's great it's something that the customers really want it's going to be up pretty early on on the day but there's a lot more than that there's a lot coming tomorrow i didn't even hear about it there's some things happening on day two that i can't really reveal yet but it revolves around

maybe the future of how you perceive information and it might not be on a screen. I know what you're talking about. I'm not going to say it. I know what you're talking about though. So we've been tinkering around with a few things there around 3D modeling and... I'm not really giving it away yet, am I?

We're going to be 3D printing. We're going to 3D print a problem, right? Yeah, exactly. You see a root cause and then you can 3D it and What are we going to do? We're going to 3D print a problem, right? Yeah, exactly. You see a root cause, and then you can 3D it, and then you can hand that over to the development team and then go, there's your 3D model of the problem. What do you think? I think it's really going to fly.

The only unfortunate thing is that 3D printers take like three weeks to finish the model. That's going to be a very ugly baby. It is going to be an ugly baby. Yeah, the other cool thing about it, you you talking about the innovation and the way this goes, Andy and I have had Bernd and Anita on the show before, and a lot of us have done the presentation about our own DevOps cycle from six months to two weeks. And that's really one of the kind of exciting things about where Dynatrace has led us to this

two-week release cycle where I remember back in the old days, people would ask about these features. And if it was two months into the next cycle, it would be like, there's no way getting that into this one. It's going to be the next one. So you're waiting ten months.

Now we've got two weeks. Yeah, we have everything that we have planned, but if some new idea comes up that we're like, oh my gosh, we hadn't even thought about that, that's hugely important. We could so easily insert that in so quickly and get that out. And exactly as our customers are trying to do,

they're trying to get to that faster deployment. I think adopting that ourselves has not only given us the ability to come out with new features quicker, but also put us in the seat of our customers so that we know what their pain points are, and by using our own tool

to monitor our own tool, which is just a great way to be able to develop monitoring tools, like, well, what do we need? I don't know, what do we need? Let's build it in, right? It's really led to a lot of great innovation that we just see we you know every two weeks but like especially at these performs some of the bigger ones that we get to announce is it's just really awesome yeah it's really hard to figure out what should be the ones that we announce because there's so many good ones that fly under the radar i mean i guess the other thing about it is it's

look it's a modern way to consume software it's like when you're a user and you want the latest version of Facebook or you want the latest version of Twitter because it's got the latest features. That's exactly what we're doing from an enterprise software perspective where they're able to use, you know, I don't know the exact stat, but it's like 90 plus percent of people are on the latest version of the code that we're deploying, which means also as a company, we don't have to support as many legacy versions of the software. Therefore, those people that would normally be supporting the older versions can be focused on innovation,

which just means we continually go faster and we can put more people towards the innovation cycles than the troubleshooting and the support that we had before. So, yeah, it's going really quick, which is awesome. And the platforms, like, it's off the Richter scale. So when we meet sort of as a leadership group, the numbers are 700-plus percent growth. And when you start talking 700 percent growth in a platform, you know you're doing well. That's the easiest way to say it.

So let me ask you, tomorrow and Wednesday, there are also a lot of speaker breakout sessions in between the main stages i know you're going to be extremely busy all week are you planning on getting to any of those speaker sessions and if so are there any ones in particular that maybe if you can't make it you're really excited about going back and watching the recorded version of yeah yeah we're so i don't know if this was a selfish reason or not but but last year i got stuck in main stage and then doing analyst and press too much that i didn't get to see the breakouts yeah and um so this year i'll make sure that we're filming the breakouts yeah

and i and i made a promise that i'd sit and watch every single one of them so i'm going to watch every single breakout which i think we have maybe 10 breakout sessions, and that's three tracks. That's about 30 sessions at least. So I've got a lot of viewing to do in the next three months. But I've made a promise to watch every single one. There's so many of them, it's hard to pick which one. You know, I look at the main stage presentations, and they're massive. You know, you've got SAP.

We're going to have Virgin Money, which is a great story that I've been involved with interviewing. We're actually going to have a beer chat, which is going to be fun. Are you going to have Virgin Money which is which is a great story that I've been involved with interviewing we're actually going to have a beer chat which is going to be well you never know um we put a call in um but uh but yeah Virgin Money is going to be great Harrods the British traditional uh retailer will also be talking about their digital transformation um and we've got Starbucks as well um which would be better if there was a Starbucks closer to where we are right now because it's a bit of a walk to get one. There's no one right next door, right at the... Well, it's not within about 200 meters, which means it's not close enough.

Nothing's in 200 meters in Vegas. That's correct. So, look, there's lots of sessions. I like the Citrix Enterprise monitoring sessions. Great. There's a lot. There's way too much for me. A Barbary session's always going to be good.

We were just talking to Mark before. PayPal is always going to be a good one too. There's a good friend of ours, Gopal Brugelette, who was at Nordstrom previously. He's doing a session on a sea of data and why you need AI. So that'll be good. He's a bit of a veteran of before. So it'll be good to get him back.

And, yeah, there's so many. It's hard. Like, it's, you know, two days is only about three, four hours, 30, 40 sessions. It's actually we had to kind of knock customers back. But we want more. Yes. Well, there's always next year. We're always asking for more.

Oh, look, it's Mr. Steve Pace coming by to say hello. Steve Pace just stopped by. Yeah, he's on the way. He's been busy at the partner session. Oh, look, it's Mr. Steve Pace coming by to say hello. Steve Pace just stopped by. Yeah, he's on the way. He's been busy at the partner session. We are live, yeah. You want to join in, Steve? No. Okay, he's good.

There's too many customers down here, and he's having too good of a time having a chat with them all. Great event, he says. He's given us the thumbs up, which is good. When the head of sales is giving you a thumbs up at the event, surrounded by customers, you know it's good. 2,000? 2,000, yep.

That's what I said. It's just going to keep growing. Sales will never exaggerate, will they? Never. Let's face it. Never at all. Never. I mean, marketing's prone to exaggerating, but sales, come on.

2,000. Well, we SEs keep the sales people honest. They do, they do. That's our job. No. No, we're good for food. I'll take a Pinot Grigio. I'll take a Pinot Grigio, Mark, please. We had champagne in the main room. Mark was just up there practicing.

He's on main stage tomorrow. Yeah, I know. I've got to go make a point to go see him. A bit of CIO research that we're releasing tomorrow. I don't know how he's going to do on that. He's such a wallflower. Yeah. I mean, it's serious CIO research, too.

Nothing about him says, look at me. No. Nothing. No. He's so meek and just soft-spoken. I mean, it was good that he wore a suit today. He's going to look the part. He said, tomorrow I'll wear a suit. I'll get my hair cut.

I'll cover up my tattoos and make it look like some really serious research that we're uncovering um but somehow i seem to think he won't not that i care he might wear a clown suit big floppy shoes doesn't he already have the the chucks the big floppy shoes big floppy shoes that's floppy shoes. That's why I seem a bit of a clown. Yes. Yes. What time is breakfast tomorrow? So our head of sales is coming by on the live podcast asking us for, well, the head of LATAM, what time breakfast is? What time is breakfast tomorrow?

I think it's at 7 o'clock. I think it would be 7. Yeah, it was 7 today. Yes, welcome to the information desk. So for anybody else listening today, it's Tom Foolery left and right here, people. It's good to see Latin America focused

on breakfast. Yes. Anything else you want to cover at all? For anyone who's listening, a big thing for me is I love customer stories. Yeah, so do we. I mean, you guys love stories. That's why you do the podcast. Yeah.

So as much as we can get anyone to come by and do a podcast with you or do a webinar with us or do any sort of customer story, we're all for it. We're really nice people. Yes. We do our best to put our best foot forward and make them. And speaking of feet, we're actually, for all the speakers that are presenting here at Perform,

I'm going to get them some Converse All-Stars, Dynatrace branded SmartScape. I'd like to see if there's a... Mark's pulling out his All-Stars. I'm donning a pair right now. We've got three brands of cons right here, but only one SmartScape ones. Only one SmartScape. I know. Hold on.

I'll hold the mic to the sneaker. There you go. So we're really going to put a reward program in place for everyone who does customer stories. I'm going to have to bug you for a pair, though. Yeah, and the podcast is great. Actually, so the podcast, I used to listen to the podcast when I went to the gym when I was going through Asia, believe it or not. It took me a long time to get into it. And after a while, then I started getting addicted to it.

And then I would listen to it on the way home. I would listen to it in the gym. I'd listen to it when I go for a run. And you're speaking in past tense. So what happened? No, I still listen to it. And then actually I learn. Andy tells me stories of like,

I hear stories on the podcast that I haven't heard about the company. And then I hear them on the podcast and I go up to Andy and I go, Andy, I didn't know we were doing A, B and C. And then, you know, next thing you know, we're off. So it's a great podcast. I love the fact you guys are doing it.

So here's my question. By the way, this is Mark. I'm back from wherever I was. I don't know what I was doing. You didn't bring me my Pinot Grigio. I went to someone. Did you want Pinot Grigio? I really struck you for a Cabernet kind of guy.

No, that's all right. That's all right. I'm freaking with you. Did you go back and listen to old episodes? You were just going through them. So that's the weird thing. We get this too. People are like, that topic is like effervescent. It were just going through them. So that's the weird thing. We get this too. People are like,

that topic is like effervescent. It just keeps going on like a testimonial problem. They'll listen to stuff from years ago. It's still compelling. I listened to Perform

last year, believe it or not. Only about three weeks ago. I didn't even hear it last year. It took me like 25 releases of Dynatrace before I realized what I should be listening to from performs. How did you like the opening session with Bob Salzberg? Bob's a character.

He was on fire. He was on fire. Some kind of drug he was on. I need to figure out what that was. Yeah. He was, you know, he was what we call in the entertainment industry, he's what we call entertaining. He is entertaining. Well, he's what we call entertaining. He is entertaining.

Well, that's what you need. What's the point of being boring? Apparently, he's going to hook up James to his new house in the century. Yeah, so we're going to reinvent, actually. We went through the whole Alexa thing, and he's pretty impressed with what we're doing with Davis. He's a good cat. He's a good guy. I got to go to a workshop outside Lo leveling colorado yeah and myself and my villager

went up there and he was really awesome we ran a really cool thing so he was a character that night but normally yeah he's a nice dude straight up really smart brilliant he was uh he gave a performance it was an amazing rabbit there was a wasn't a he said donna donna donna trace trace trace going on? I think that was after James started his test chance, which we're not going to go into again. No, it was Dinah. I say Dinah, you say Trace. Oh, that's what it was.

I think James said Dinah, I say Trace, you say, and we're not going to go into the rest of that one. Yeah, that's not right. It's a family show. Yeah, so here's the thing. So I bring up Bob because he was the big interview opening night then. Right now, you're the big interview opening night. You are our big interview.

Really? Yes. You guys have got to get some more talent. Seriously. You've got me as your big draw card. I know what's going on. I just, you know, I just like burn or someone, you know, Andy. Andy's always good fun. Everyone's already heard what he

has to say. Florian, what about some partners? We haven't had Klaus on very often. No, we haven't. You should try and find Chris Morgan from Red Hat. I actually had an interview with him from earlier today. You got it? Oh, you have one. He's a good guy. It was like 20 minutes

worth of intense stuff. Is that live yet? No, I have one. He's a good guy. It was like 20 minutes worth of like intense stuff. He's a good guy. Was that live? No, I have it. I have to edit it. So rumor on the, word on the street is,

and this is actually a true story, Chris Morgan gets up to go through his slides and I go, do you want to work through your presentation? He goes, no,

I just want to see what the stage looks like and he gets up. He's got about 25 slides and he goes, this one's good, this one's good, this one's good,

this one's good, this one's good, this one's good, that's it. And he goes, all, this one's good, this one's good, this one's good. That's it. And he goes, alright, I'm done. And he's a great presenter too. It was really great feedback last year. So good to have him back. We've got the Pivotal guys here as well, which is awesome.

But Josh is not here. No, he's not. Josh was good last year. But Josh is no longer doing partner stuff now is what Mike calls me. He's a futurist. Yeah, he was. He's the podcast I listen to. But Josh is no longer doing partner stuff now is what Mike calls me. No, listen. See, I like Josh's part. He's a futurist. Yeah, he was.

He's a visionary. Right, well, we have another futurist. Who's our futurist this year? Oh, we have Brian Solis back again. He was back last year, but he's got some new research.

We've got Mark Thomason. Mark Thomason. He's a futurist. Yes. And I'm definitely not because I'm watching, I'm listening to podcasts from a year ago. So that's a historian. That's the opposite. You're an anthropologist. So I'm an archivist.

Oh, no. There's a performacologist, a performinator, and now there's the performance archaeologist. Performance archaeologist. You've been voted in. But I can predict the marketing future. I predicted that everyone would come to the marketplace and they would enjoy it. Well, with the addition of alcohol and food, that makes it very... You're not meant to mention the alcohol and food.

No. But there are a lot of bars here. Yeah. So we just went through the six points that we're going to bring up on the main stage tomorrow on the report. One of them is about AI. Yes. And we had the Davis introduction last year at Perform. And we talked quite a bit of it on the podcast at length.

And then we're talking to futurist josh mckinty from pivotal about the future of ai and performance and he he wandered we got him on the spot a little bit wandered it's fine now i'm thinking ai here it's been a year of davisness in the back of my head i'm like i don't want davis to deal with the complexity that has happened. I want Davis to tell me about the prediction of the complexity of the future. I see this component is starting to waver. Probability is it's going to die. You have n number of hours. Like when you're in a spaceship, right, because you're in the future.

The movie, you know Passengers? That was a terrible movie. Terrible movie. I haven't seen it. I'm not going to now. No spoilers, but it's really bad. But the idea is, like, all the systems are cascading and failing, but no system could, like, alert an actual, like,

I think I'm going to be overloaded, and so I should do something. Right. Fix myself. The person who's feeding data into me is overloading me with data. Therefore, I'm fine. Yeah. And, oh, I'm sort of, here's the trend that I know about myself. Well, it's got to be the future, right?

It also has to do with drinking. If you think about how human beings who have control over their consumption of alcohol, how many glasses of wine have I had? I can predict how many more I should have before I start to stumble, slur my words, say inappropriate things, commit an HR violation. These are all terrible. And here we are in a Steve Wynn facility. You know, I just don't want to...

It depends when you see that as, like, system degradation. Is alcohol consumption causing a system degradation or an improvement? Depends. It's given a window of time, right? Depends on the goals. Yeah. Davis would come on. Hello, Andy.

You've had too much. Yes. Hello, Andy. I noticed you've had two glasses of alcohol in the last 15 minutes. I've noticed a degradation in performance. That's exactly right. So I think prediction but quite seriously about ai the the thing that is going to separate superness from okayness ai being used to predict because that's the insight most people are like i operate in panic mode i operate under

pressure and all of those intuitive, the space in your head for intuition disappears. I can't predict something if I don't have room to imagine it. Well, Mark, I'm not going to promise you anything, but I will say, we've got a head start on all this. I do? You do. Dynastrace has

a nice head start on AI. Very good head start. Yeah, a phenomenal head start, I'd say. So I think... I will say the other thing, the feedback was... If you hear from it, it'll probably be from us first. Yeah. The other feedback I had from the tour we did down under

with Paula and the teams in Asia Pacific, a lot of that was covering DevOps for the most part, but it was also sort of introducing Davis. And it was still, every question was, Davis is just the voice thing? They had no idea of the rules engine, everything else that was actually built into Dynatrace. I think that was still,

and I was pretty new to it even a year ago. I mean, it's still fairly new. But that stuff that's been there the entire time, it was part of the original vision. it's still simmering away under the engine we've got davis bearing along there'll be an update in the next couple of days on what we're doing with davis yeah um it's still a marketing opportunity for us for sure yeah i think uh you know people really i mean the main thing for them is that they people can understand an ai engine when you can talk to it, when you

sort of personalize it a little bit. Right. When you start, when you get Andreas Leijhoven, and I've been on a couple of his presentations when he presents to analysts, when he actually explains what the AI is doing, normal people can't figure it out. Yeah. And we're inundated with information, and it's hard for us to consume it. So you need to kind of almost commoditize it or make it as a gadget. So you go, oh, okay.

And then you go, now what's behind that? And then you go, oh, okay. So we've got a bit of work to do still to commercialize it a little bit more, but the adoption is huge. I was getting some numbers from Alois and Daniel Kahn and team, and the growth rates are massive. So people are adopting it, and then we've got new innovations that are going to come with it as well,

which is not just using an Amazon Alexa, but it could be all sorts of different things that we're thinking about. Yeah, I mean, it's... The printer, yeah, printing the 3D problem we talked about earlier. We think that's the future. You'll hear more about this on Wednesday. Don't get me started on 3D printing. They take a long time.

Yeah, because if we get you started, it'll be another three weeks before you're done. No, no, no. And there'll be like five extruder clogs, plus the filament problem, plus I'm going to have like the bed is, I've got to redo the paint. No, don't start me on 3D printing. I don't know if we've got one here. We had one. There is one here, actually.

It's an Ultimaker something or other is here. Is it a UFO? Well, we started it in November at Rain Man. Hopefully, it's finished by now. You print just the Dynatrace logo part. That's pretty easy. But the one that has the multiple overhangs at 90 degrees. Impossible to print.

Yeah, not for the weak at heart. Anyway, enough about 3D printing and UFOs and whatever. Hi. I'm sorry I got removed away. That's all right. To go do the thing. Have you had anyone give a story outside of Dave? Not yet, because you guys were gone.

We're just wrapping back in. Yeah. We need to find some people to give a performance story. Yeah. Look at it. Are you like that? Yeah, he's gone. Oh, I'm done.

There you go. Oh, he's... There you go. I was going to say, look, we've got plenty of performance experts here. There's about 2,000 of them. Yeah, we'll get... And they've had a couple of drinks experts here there's about 2 000 of them yeah we'll get and there's they've had a couple of couple of drinks now that's the best time to get so this is the time to get them tell me about your biggest performance nightmare while they're yeah look it up and it'll be uh entertainment for all okay so this is a good story oh yeah and i'm not going to

say i've got one and i'm not going to say who the customer is but i took this customer to australia once and um didn't get the timing right. They're a retailer and we didn't think it through that well and he happened to be there over Black Friday, Cyber Monday. He's the main kind of performance engineer in the company and on the morning of Black Friday, they discovered that they were having some major performance issues. And he happened to be in Australia, and his business was somewhere on the other side of the world.

And so that made it for an interesting day. But what I was able to do was he pulled up Dynatrace, took us into the office, and they just showed us all the performance problems as they were occurring. But with, yeah, very little ability to fix them. Live issues, shutting down certain regions in order to keep the systems running. Well, I want to point out our Super Bowl is at hand, quite literally. You think of all of these commercials running in the Super Bowl, all of that load is going to hit those servers as the commercials are running.

And every year there are fantastic stories of failure that come directly out of this event. I think 84 Lumber was the most vicious story last year, where they spent $5 million on a Super Bowl ad and didn't spend any additional money on performance testing to make sure they could handle the load, and then all of a sudden the site goes kablooey as soon as the commercial starts running. You know, if you're going to spend $5 million in marketing, spend $5 million to make sure the site's going to stay alive. I agree.

But that's marketing and IT not really working together, right? It's the marketing department. I know I used to do it, but I worked at a large multinational IT company and we ran a massive advertising campaign and yeah, we crashed it. We crashed everything at the time. We didn't

realize the media agency had to ring us and go, well, there's no conversions because the site's down. And I went, well, who's supposed to look after that? And that was this is a long time ago before i got into understanding performance so for my bad habits i've learned and this is my my punishment now and my sin is my yeah is now i have to really understand performance i must ask in the marketing department did you ring the bell as like a success if you killed the site there are some marketing departments some do

yeah it's awesome yeah we crushed it um so the funny thing is as an evidence of success yeah wrong so so the funny thing is uh if you listen to last year's perform probably about somewhere between five to a hundred times a day james mentioned 84 lumber because it was his favorite topic last year and i was wondering i wonder if James is going to find a way to bring up 84 Lumber. Just a second. 84 Lumber. I just wanted to say it again. So, James, I'm very glad you did that.

By the way, I am absolutely positive. Hold on. Lowe's. Can I ask? I'm not American. 84 Lumber. The lumber store. They have millions of dollars to spend on an ad campaign.

I've never heard of them. Is that... So if you think of... They're the classical American lumber yard, hardware store. So they're like... My dad had a hardware store. I grew up in a hardware store. I should know.

Yeah. So I know our own David Jones will probably be doing his live blogging During the Super Bowl The Super Game You're not really supposed to use It's a trademark That football game That American football game Just one second

84 lumber I think it's a lumber yard Near I-84. That's what it came from, right? So we've got a pretty good marketing budget. Their marketing drink is still better than mine. The name of the company is so

ingenious, right? This is the plan, right? You do an ad at the Super Bowl as a performance company. You crash it and then you just advertise the fact that you failed. And then people like you guys talk about it on a podcast for the rest of the year as free advertising. Free advertising. Here's the thing.

There was a great write-up in Advertising Age right afterwards, and it seemed like the marketing department was looking at this as a success. And I'm like, holy cow. This is anything but a success. Yeah, but marketing people are good at putting spins on things. So they put a spin on it to make it look like it was a positive. But, James, I don't think people are going to be like, I just watched this Super Bowl commercial about lumber.

I'm going to go buy some wood online right now. No, no, no. So you know what? They did get the point. They could not go to the website. But it doesn't matter. But who's going to buy lumber Lumber during the Super Bowl? So, in a way, they did succeed.

Me. Yes. Oh, I need a two. Oh, I forgot. I need a two by four. I'm going to go see Hacksaw Jim Duggan down at the WWF, because it was WWF back then, at the wrestling match. Wrestling.

Mahogany. Yeah, that actually begs the question. What happens in the ad? Why was the ad so good that everyone just all of a sudden went, oh my God, I've got to get online. I've got to check out the team. It was about the wall. Oh, okay.

It was somewhat political and everyone was like, who are these lumber people making a wall? I'm going to make one correlation. Guys watching football are guys that need lumber. Yeah. So there is a demographic. Targeted marketing. Target there is a demographic. Targeted marketing. Targeted demographic that probably. But I was going to say the ad had to have been very good

because if I'm sitting there watching the Super Bowl and they're advertising timber, I'd usually be waiting and going, yeah, I think I'll do that tomorrow. Maybe the deals were just that good. Or maybe everyone was just into the Beastie Boys, which is the line, just give me some wood and I'll build you a cabinet.

That's a different reference, Brian. That's a very different reference. What are you talking about? Yeah, yeah, exactly. Anyway, hey. All right, well, I've got to bail out of here pretty soon. I'm going to go back to the main stage and make sure we're all humming. It's extremely blue in there.

It's blue. You know, actually, Dynatrace, we became very blue. And I sat with our UX designer in Linz, and I said, when did we become blue? And he goes, I don't know, I thought it was you. And I went, it wasn't me. And he goes, oh. And so as a company, we've become very blue.

So, I don't know, maybe this is a year of purple. Maybe it's pink. I think you go pink. Because it's in the logo. It's sort of a purple. I think you go purple, you do blue, and then you go pink. Because it's in the logo. It's sort of a purple. I think you go purple. You do blue and then you go pink. So maybe this year we'll go purple.

It's actually more of a future. Purple is the color for seizure disorders, which my daughter has one, so we'll go purple. We could go purple. In honor of my daughter. So it is looking a little bit blue, but it's pretty exciting. It's a big room. Rumor has it there's some figures from movie sets that are going to be there tomorrow. What?

There's a bit of a theme going on. Like cardboard cutouts of Ted Danson behind a curtain? No, no, no. Real people. There are some real Dino Trace people that have been asked to dress up in costume. Oh, yes, yes, yes. I was going to do that, but I'm stuck doing this podcasting stuff. Okay.

I would have loved to. Yeah. What are you going to do? You're going to miss your big chance. I know. What are you going to do? You're going to miss your big chance. I know. I nearly said the character that was going to be there, but I'm not going to do that. So thank you for joining us. Yeah, thanks for having me, guys.

Thanks for putting the podcast together. I enjoy listening to it. And you know what? You ask me why I don't listen to it anymore. I've stopped going to the gym. So once the event's over and I go back to the gym, I'll start listening to it again and go for a run. But it's not a commute? You don't have a commute?

No, not really. Some people do the podcast, they put it on like 1.25 speed with no breaks. And so we sound like chipmunks. No, not at 1.25. It's not too fast. Or you just sound like Andy Grabner. Which is pretty much how Andy talks when he's talking normally.

He gets excited. Oh, slow down, Andy. He talks a mile a minute that day. Yeah, we haven't made fun of Andy enough yet. We'll do that. Well, thank you for reminding. Yeah, you should. Especially because he's kind of ditching us this week.

He's, like, busy doing, like, real work performance stuff and being a lay-in. Come on. Awesome. Anyway, thank you so much, dude. So we'll look forward to the mainstream stuff. That'd be awesome. Awesome. Thanks, Mark.

Thanks, Brad. Thanks for having me. Good luck with the podcast. Thank you. Thanks for being on the show. Woo-hoo. Thanks. All right, everyone.

That wraps up this segment, Mark. I think we will... Are we wrapped? We're going to come back for part two of the welcome reception? This is part two. We're going to have to come back for part three. We're already doing part two? Yeah.

Is there room for part three? I think so. Do we get any testimonials? Not yet. We're about to have to come back for part three. We're already doing part two? Yeah. Is there room for part three? I think so. Do we get any testimonials? Not yet. We're about to. Let's get some testimonials. I'm going to get a Pinot Grigio.

You go get a Pinot Grigio. Do you want to keep this running? Let's keep it running. Okay. Part two is going to be the extended play. Back in the day, we used to call it LP. LP. That would be long play. Long play.

Brian, now we talked to you earlier, but now you're going to give us a testimonial so you can win a Bluetooth speaker thing. Yes, please. Brian, go ahead and introduce yourself formally again, if you will. My name is Brian Brumfield. I work for Folk Consulting. Speak up. Speak-n-zee-up-n-zee. Yes.

That's how you say it in German. I don't know if you know that. Yes. Speak up. Thank you. I'll try. So I'm the director of performance engineering and managed services at Folk Consulting. Yep. Formerly of Dynatrace, formerly of Sosta, et cetera, et cetera. And I have a story for you guys. It's a good story. Yes. Okay. So, what makes this a good story? It's a happy story. It's a story of synergy.

So, in the end, the prince and the princess ride off into the sunset in a corvette and everyone lives happily ever after something like that that's right something like that okay where the prince is dynatrace and the princess is a customer and folk is the corvette i don't know oh okay we'll go with that because you know or maybe dynatrace is a corvette um So, long story short, Nudus, who's a partner of Fult Consulting, contacted us. They had been in touch with a customer who's a property management firm in the south, a very large one, probably one of the largest. They had a quandary. They were being shifted from a hosted internal ERP system for property management to a cloud-based property system, so the next gen. They wanted to validate, even though their vendor told them nothing will go wrong,

everything will be great, you will live in paradise, you will be able to stroke unicorn horns and mix soft serve ice cream out their butts. Yeah, that's what I expected. Exactly. So they wanted to validate it. And how do you go about validating it? Well, we got on the phone with them. And within the first 20 minutes, the word Dynatrace came up.

Okay. And I just kind of said off the cuff that, you know, if we had a tool like Dynatrace, we could install it in your current system. We could monitor your user traffic. We could analyze it, dissect it, find your peak hour, tell you what the composition of that was, how many users were there, what they were doing, build the load model, and then test your new system.

And they said, holy crap, Dynatrace just called us. Let's do it. And so over the course of about four days. So this is what you term kismet. Yes. Yes. Or a giant coincidental collision. It was a great happenstance of happiness.

With the unicorns and rainbows and soft serve ice cream. Exactly. It was a great happenstance of happiness. With the unicorns and rainbows and soft serve ice cream. Exactly. Does this involve the Squatty Potty too? That's where it came from. You're very astute. Someone watches his web commercials. So we did exactly this.

We put together a plan. We installed Dynatrace, the new product. So, you know, it was funny. We went into this. And I've got 15 years of APM. So I've seen the good, bad, the ugly. I've gone back to Mercury days and used Wiley and everything. And we had an ops guy that was extremely skeptical. Let's just say skeptical.

Crusty, angry, and skeptical. And he's basically saying, you're going to break everything. You're going to install this crap and just, shit's going to rape. Can I say that? No, hey. Crap's going to storm down on me.

Yes, our podcast is adult rated. Okay, good. I do swear. I just saw a coffee cup. I swear a lot. I'm sorry. I'll try to be better. Those were lies. Go after yourself. I'm sorry. I'll try to be better. Those were lies.

Go after yourself. Yes. So. Why are all these? Where was I? You were with the cynical curmudgeon. Yes. Who says installing Dynatrace will break everything.

Yes. And he said it would take forever and I don't have time for this and blah, blah, blah. Right. don't have time for this and blah blah blah right so we within 25 minutes these words left his lips and i quote okay so this is the curmudgeon yes he had just done six installations yes on about 12 servers so he's halfway through and in a half an hour, roughly? 25 minutes. Okay. He said, wow, this was easy. And he just banged the other ones out. It was like now we didn't even have to beg him anymore. He just wanted to do it.

And as soon as they started seeing metrics, their web servers were on fire and they had no clue. So we're talking 95% utilization across their web tier. And this is for normal daily traffic you know when eyeballs are just popping it was amazing we went from you know my mind is like running 90 miles an hour when you say that but it we they went the customer and we had no experience with them so this is our first exposure into the customer right we get dynatrace involved we install it we we win well dynatrace involved, we install it, we win, well, Dynatrace wins over the Comregen.

We start poking at them. Using my vast resources of experience, I was able to navigate the tool seamlessly, even though I had never really touched it before. But I was able to show them these things, and they were amazed. And they were amazed.

And they were sold. So that's good news. And was there bad news? Everything didn't work perfectly. They probably are not going to buy it, which is kind of crappy. Oh, okay. So even though they delivered enormous value out of the box, curmudgeon didn't want to cut a check.

No, it's not up to him. But the fact of the matter was that the lifespan of that system was limited. Their new system was the web-based system. There you go. The vendor, I think I could say the name of the vendor. Yardy. You can say whatever you want. It's public airwaves.

It's an ERP system. Yeah, yeah. They did not want to have Dynatrace installed on their web tier. Yeah, yeah. Because they were afraid of stupid things that don't exist. They wanted to play the pure SAS play, black box, you just use it. And if you have problems, talk to us. Okay.

So they built, basically under the covers, they built an elastic stack monitoring solution that was pretty damn good, frankly. So with Kibana, you know, they were able to graph out and give us. So normally you wouldn't want to go into a situation where you have to measure one system with one tool, try to load test another system, and measure it with a different tool, right? Because you have the whole, you know the whole sample X equal to sample Y. Exactly. Right. They were able to demonstrate an equivalence, I hate to say, but it was enough to get us

by. So, but the good news was we were able to take Dynatrace, do that sampling, find the peak hour, decompose it. We had to write some of our own tools. Frankly, the Dynatrace tool is evolving. It is not Atman. It doesn't give you transaction tracing. It doesn't give you quite exactly everything you would love to have.

And so we had to do some JSON extractions. We had to do some manipulation on our side to build a user pool, if you will, and understand the big picture. And we learned a couple things along the way, like if you need query strings, get them fast, because that's some of the data that gets dropped off first as the system starts to aggregate over time. So after seven days, you lose query string detail. You can see the root URI, but you can't see the query string. So get that stuff fast.

But we were able to build that model. We then took that, handed it to the business people. They were able to say, okay, we know what that is. That's a create whatever. And then they create an order, file a report against the property, generate whatever. They came up,

filled out all the business process docs. We scripted it in NeoLoad. 20 scripts in four days with two guys hold on hold on 20 scripts four days four days two guys two guys two new guys okay so that's 10 scripts per guy in two days all right four four days at last four four days 10 scripts per guy per four-day window. So that's a little bit over two scripts a day. That's pretty good.

All right, but for a new user. Two relatively new guys. But you have to decide if this is enough of a testimonial for Brian to take home a Bluetooth speaker. But I'm not done. Yeah, I know. 84 lumber? I mean, come on. You're almost qualifying for two of them at this point.

There's more. So this story. If he gets two, he can move them left to right and get stereo. It's already stereo. So this story of happiness and unicorns and soft serve ice cream incorporates so much about what we're here about, right? Dynatrace. And ice cream. Neotis, who's a sponsoring partner of the Perform event.

And Folk Consulting, which is just like, you know, I think that's the ice cream. I think it's all ice cream. It was excellent. It was really good. And the customer is just super happy. They didn't have any of this capability. They had heard about Dynatrace. They didn't really know what it could give them.

They felt like they were in a pickle. They didn't have a way to compare the old system with the new system. And that's what Folk really brought to the table. Brought in Neodos, brought in Dynatrace, and kicked some butt. And they are rocking. That's a pretty awesome project profile there. I think that's worthy of a stereo pair, a watch, and a koozie. Whatever you want to hook in them, go.

Go forth. Make it real. Thank you very much. That's a good testimonial. My pleasure. Wow. Very good. Thank you very much.

You want me to go find some other testimonials? Well, hold on. You know who just walked up here, though? A koozie. What? Is that a koozie or a koozie? Somebody just showed up at the booth. Andy.

Dancing fool. Thank you, guys. For any Z booth. Andy. Dancing fool. For any Zappa fans. Dancing fool. Andy Grabner. Welcome to the podcast. Andy Grabner. Do you welcome me on the podcast? Hey, Andy, welcome to the Pure Performance podcast.

Yeah, and I have not been here. You should welcome Mark. Welcome Mark to the Pure Performance. Wait, does this qualify as me being on the podcast again? No. Do you want to win the challenge? It technically qualifies. No, this does not.

This is my third time. Fourth time. Oh, yeah, fourth timer. No, this will be your third, but this is not your third. Yeah, but Marcus wants to be. No, when you do two back-to-back, it doesn't count. Bullshit. It's sessions.

It's recording sessions. No, I set that all clear because we had a lot of people who've done back-to-backs. Ask your listeners who are on the other end. They don't know what's happening. They can't even hear you because you don't have a mic. Here, take a mic and get on here. Now, listen. This does not count.

You are not a three-timer yet. I'm a four-timer. You're not. So, Mark, can I ask you a question? Do I need to hold the microphone like this? Wait a minute. None of the perform from last year counts? No.

Wow, you are tough. Andy, what's the deal? How come you're not backing me up with this? I don't know. Because I can make Andy sound terrible. I can make Andy sound terrible. This year they got me on main stage. I know they did.

I said no last year because I'm vain. I'm too self-conscious. So listen, here's how it would work. I'm very timid. After your talk, if Andy and I sit down and interview you about your talk, then that could count. Here's what's going to happen. You've seen the report, right?

The six points? You're not going to start talking about it now and getting it going. This isn't... No, you shouldn't. We're not going to fall for it. The three of us are going to do... We're going to do all six of those points on podcast episodes. Sounds good. And we'll simulcast it just like we do this one.

Are you just promoting yourself, your session tomorrow? No, I'm promoting the report you guys do. That's true. Which is pretty cool, actually. We should promote your session tomorrow.

Nah, I don't fucking want to see it. It's actually on live stream. You know that. Get out of here. People want to see you and your beautiful hair. So listen,

we know PerfBytes has a large audience of listeners, right? That may or may not still be listening. And it might be bots. Do you know I had to shave the rest of my head? Or I was going to have to dye my hair pink with the residual amount that was left on it.

Yeah, I was just saying there's a whole lot of hair left and you can't dye it. Yeah, but there was a contract. We had to match hair color. And I was going to have to dye it pink. And I just couldn't do that. So wait, wait. Before we go there, hold on. Wait, wait.

So listen, you're going to be live broadcast. Now, if any PerpBytes listeners are actually still listening, 84 Lumber, where can people go sign up? How do they watch the live stream? Yeah. From Dynatrace. You go to perform.dynatrace.com perform.dynatrace.com

and there you see all the live sessions. You can register for them. Is registration free? No, it's free. It's free. So wait a minute. I went to my own personal expense to come all the way here to give a talk. How come I couldn't just

give my main stage presentation? How come I couldn't just give my main stage presentation? How come I couldn't just do my session from my home? My own house. Because we don't have holographic projection yet. That's coming. I actually saw they did a holographic projection of Princess Leia that you can walk around. Hold on. Is that going to be announced tomorrow? No, it's not us.

So go to perform.dynatrace.com is what you're saying. You register and then you can watch all the sessions live. Exactly. So you can actually see Mark in all his glory on the blue stage. We just learned there's a blue stage, right? I know. It's very blue in there.

It's very blue. Look at the Dynatrace logo. That's the blue. Yeah. Look at my hair. It's the purple-pink. It's purple. No, that's just, you know.

So I'm just moving ahead. So you did your homework, huh? Anyway. You did the right color. Of know. So I'm just moving ahead. So you did your homework, huh? Anyway. You did the right color. Of course. Do you hear anything interesting today? Did I hear anything? I think today I was mainly talking because I did two hot days.

I know you guys did a hot day in the afternoon. You did a performance puzzle. You know what? Did you find, I know in the morning session I was in, in the performance puzzle, people were really excited. I'm not trying to up-talk it, but I found there was a high level of energy in the hot sessions, at least the ones I was in. Yeah. And the people in the puzzler session were digging it.

Yeah. And he's your new puzzle master. I had a puzzle. He can do it. Yeah. And I also heard what the puzzle was about, which was very interesting. Wasn't it? You heard about that one?

Yeah. Well, you told me in the morning. Yeah. Briefly. I don't know all the details. Yeah, yeah, yeah. It was a good one. That's cool, yeah. It was cool good one. That's cool, yeah.

It was cool because it kind of just shows people how some of your basic resources you ignore, and then you just turn something else on and bam. I just thought about coming back to your point. There was a lot of energy. What was interesting, though, and I had to call out a couple of people today that were still using a browser that I don't no longer call a browser. They were using one of these things that are not supposed to be used. That natively comes

with an operating system, you might say? And they were struggling with doing things on AWS because I did the AWS workshops today and we were using the console and not everything works in the browser of the competitive company. So anyway, but overall there was a lot of energy.

It was really cool. People are excited. And I think we tried to just teach them what the future is going to look like. Because the future applications we built needed a futuristic approach to monitoring. And I believe the future is here. Point number six on the study, AI. Watch out. You talk about that whole browser thing. What I noticed

this year and last year, which still strikes me as just very strange, is some people, when they come here, they get a loaner laptop from their job to come here with. And the loaner laptops are locked down so much. Yeah, that's true.

They can barely open a browser. They can't do RDP. And I'm like, where are these people coming from? I can't even use my own corporate laptop for podcasting. There you go. Yep. But it just strikes me. Like sometimes I'm like, wow. Anyway.

And like how fortunate we have those. These are called rich people problems. Right? So there's a bunch of people that are making their way out. Hello, people. Howdy. How are you doing? You have a performance story?

Come speak live. Do you want to win a Bluetooth speaker? Win a Bluetooth speaker? No, they have a plan. We're going to go gamble or something. You know, you remember the usual, the first time we did perform three years ago, it was definitely an evening of scotch drinking and, hey, who wants to tell a story? And we'd spend about five minutes, say, you want to tell a story? And we'd spend about five minutes

saying, you want to tell a story? Then somebody would get up and ask and tell a story, right? And it progressively got more and more intoxicated as the night went on. And the stories got weirder and weirder. I think we still had Martha listening and voting and something. We've only had

one story from Brian, so I asked you if you had a story. Do you have any new stories? Any new stories? Do you want to go find... You know, we can walk anywhere in the room and find someone to tell a story. Jeff? Jeff! Hey, Jeff! Hey, come on over. Think he has a story? Yeah, he has a lot of stories.

Here we go. Jeff, come on. You've done this before, right? No. I haven't done this before. Come on. You've been... We want right? No. I haven't done this before. Come on. You've been at the performance. We want you to win a Bluetooth speaker. Great. What kind of story do you want me to tell you?

Something about performance. Something from the trenches. Something learning. Something interesting. Doesn't even have to be Dynatrace, but just something compelling. Like a holy crap, I didn't even know that kind of story. Yeah, so holy crap how Microsoft WCF works. Hold it a little closer.

Yeah, oh, yeah. WCF. Yeah, WCF. WCF, WCF. In Microsoft WCF, they actually use I.O. threads and completion ports. Right. The I.O. threads are responsible for actually, is this close enough? Yeah, moving stuff back and forth.

Actually satisfying the requests that are coming in. The completion ports are responsible for reading data on and off the wire. On and off the socket. When WCVF starts up, the number of worker threads and IO completion

ports is a function of the number of CPUs on the box. Each scheduler gets a number. Yeah, by default, right? So if it's a four-way box, then at that point there would be a minimum of four of those, of each of those in the pool. Right. If you get to a point where you actually are using, there's four concurrent requests that

are coming in, or four socket operations that are happening at any one time. On a four-way box. It then has to grow those pools, and it can only grow those at two per second. So a second is a very long time. It's a huge long time. Right. So it actually causes the behavior that it ends up causing. Sort of throttling behavior.

Not only throttling behavior, but when you actually look at a tool like Atman, you blame the problem on the downstream service when in actuality it's the consumer of that service that's slow to actually pull the data off the wire. That's bizarre. Yeah, so the way you address that is you actually crank those mins up so it never has to throw those pulls.

Oh, like pre-allocating min in any other app server or whatever, yeah. So the pain, what comes along with that is there's going to be more memory that's going to be used within that app pool. So you can't really do elastic downscale stuff, but you're like pre-allocating to make sure just go for it. So that you never have that delay, you never feel the pain of that delay. You know, oddly, SQL Server and IOPorts are the same way.

Okay. SQL Server from a SQL CLR has multiple schedulers, and each of those, if you have a SPID that is on, let's say, CPU 3, if it opens an IOPort, you would not go all the way back to scheduler 0 on processor 0 to do your work.

Ideally, if you have the same number of schedulers, the same number of processors, the same number of fiber channel adapters, the IDs, boy, scheduler number three hits CPU number three, hits kernel scheduler number three, hits IOPort number three. Same kind of concept may be applied within.NET WCF. But this is running on top of a.NET CLR. Now, in WCF, you don't have the same app pool concept that we see in other.NET pools, right? WCF doesn't, it's still a pool, but we don't call it an app pool, right? It does. It's not like SharePoint or other IIS.

It's still an app pool? Yeah, it runs in IIS as an app pool, yeah. Okay. I mean, you can run it standalone as well in your own container, but by default you want to run it in IIS because you have all the benefits of IIS. So I wonder if the same sort of completion port thing applies to normal web apps, not just WCF. It probably does. It probably plays tier MVCs as well.

Right. The MVC tier. Very good. Very good. It's my story. All right. That's pretty cool. Jeff, you have won

a Bluetooth speaker and a PerfBytes podcast. Wait a minute. We'll give you a peer performance sticker. You know your IT help support guys that tell you don't put stickers on your company laptop? Yeah, just do it. That's why we invented Goo Gone.

I see. That was good. That was techie. Super techie. Hey, here comes another story was good. Yeah. That was techie. That was amazing. Super techie. Hey, here comes another story. There you go. You want to share a story with us? Yes. Awesome. What type of story do you want to read? A performance story.

Okay. So I work for banking and financial domain. I used to work in telecom as well. Get right on the mic there. There you go. Talk right there. So the story is, it's like eight months back, we were using Dynaprace, and there is a trading application which we use, which was handled by three vendors, and

we were able to find an issue on a query that was optimized after seven years. Was not optimized? Yes, it was not optimized. It was running for the last seven years. How bad was it? 36 seconds converted into 4.5 seconds. 30 seconds? 36 seconds.

It was extraction of a report from the database. So a heavy operation. It was a very heavy operation, but the way the query was... 500% improvement? Yeah, the query was written in a very bad way. Almost 600% improvement? Yeah. So they created a lot of joins, outer joins.

Yeah. And they put all and characters, operators. What? And they were fetching the data from 48 tables. Wow. So we optimized it and we broke it down the query into three different stages. Yes. Pre-fetch it, execute it, and parallelly doing some background operations.

So we optimized it to 4.5, 4.6. What was the payload? Like what was the size for an actual? It was close to the report size you're saying. It was close to 300 MB. 300 megabyte report? It's a very heavy bulk report. That's a rendered report?

How many records were included? More than, I think it was 500 next pages. I don't remember. You can click up to 500 pages. And that's a report which was a very highly intensive report used by the top management. Did anybody actually read the report? Sorry? I was going to say, did anybody actually read the report?

It might be compliance, right? So you have to produce it. Exactly. So how often did the report run? It was almost 60 times in a day 60 times and nobody figured that out after exactly exactly because my team was basically doing performance testing and engineering they never thought of doing it oh that's pretty good optimize it and then just go back to the developer and tell them okay you

can fix it and they fix it that's. And there was a vendor who admitted it. After that, we fixed it. They said, yeah, you told us and we fixed it. That's great. I like Harish's. Harish? Yeah, Harish. Harish?

That's an awesome story. I came from Toronto and I work with RBC. So are you technically, you're actually Canadian? Yeah, I work as a performance consultant. But you're Canadian? Yes, I am Canadian. Okay. Well, I just, you know, there's people from all over the world in IT, but Canada?

I don't know about those guys. Basically, I started on the wealth management. I started using the Dynatrace in our application. Do you really? Years back, yeah. Right on. Did you start with that model or did you start on Dynatrace? Is this your first perform?

No, I use both AppMiner, AppMon, and Dynatrace. You've been to perform before? No, I've never been. What do you think? Amazing. Did you do hot day today? Yeah. What were your hot day sessions?

So one was with Tim. That was related to optimization of Java. Right, right, right. And second was one of my key interest application was single page application because my all applications are moving to AngularJS. Right. So I need to learn it, how to do it, and one of the synthetic way of doing it and the way like you see the, like you remember, right, in browser you can do this F12 and then you see the network path, right?

The Dynatrace is giving you a new feature which you can go down in synthetic way, you can track the user and then you can, because earlier method I was using was just import it through, right-click it, import it through browser, half file, and then do it manual analysis that usually take hours. You get it by default. Yeah. Yeah, now you get it by default. So let me ask you, you've been using Dynatrace, new Dynatrace for a while now?

AppMode I started using one and a half years back, but I was mostly dedicated on Dynatrace client. So when this Tim and everyone came to Toronto user group, at that time, Tim told me, yeah, you start moving to more of AppDynatrace. So you had no problem moving to Dynatrace? No, no. I'm just like making myself used

to that browser because even our testing tool moved at like eight years back, this HP moved to ALM and all those things. Earlier, it was just controller, right? Well, that's my old world. He's an old product manager for LoadRunner. I used LoadRunner, some version Mercury.

It was 8.0. Yeah, that's back when you could steal the license. Yes. Yes. No, but that was, I was working in London, UK. Then we changed the license was I was working in London UK Then we changed The license

I was Mercury certified We changed the license Generator so that You could stop doing that I was HP certified I'm HP certified I'm performance engine certified I'm so sorry

I'm particle certified I'm PMP certified Good for Alright so Harish You have Obtained yourself It's a Bluetooth speaker

And the fact that you even know Lode Runner 8, you can have anything else on the table, whatever you want. Well, not the mic stand. Take the green thing. Can I just grab this one? Yes. I'll just take it. No, you can't have a microphone.

That's not for sale. Here, have a PerfBite sticker. Put that on your laptop. Yeah, my laptop is already filled with food. No, put more. You need to find someone else you don't care about. Yeah, you have a nice obnoxious and large sticker, too. Yeah, my laptop is already filled with food. No, put more. You need to find someone else you don't care about. Yeah, you have a nice obnoxious large sticker, too. Yeah, it is.

I don't go small. Well, thank you very, very much. We hope you enjoy the rest of your time here today. Enjoy the show. Thanks, Mark. Nice to meet you. Thanks, Brian. Thank you.

Awesome. That goes back. That's Andy. Wow, that's a heck of a story. Yeah, I cannot believe. 30 point something seconds down to a five? Yeah, you know, I've done more sensational stuff. But it sounds like this was running for seven years.

But for seven years. It always strikes me when something runs that long that it must have been acceptable for six years and 364 days. It kind of reminds me of like a Homer Simpsonism where they're like, oh, yeah, the query takes 30 seconds. Eh, what are you going to do? You just kind of accept it until someone says, you know what? Let's actually take a look at this. What's going on here? And someone looks at it, and then they're like, what the heck is this doing? The thing that strikes me is there are people in our industry

who will look at an opportunity like that. I'm sure I'm going to help you. This is easy. This is what I do. Other people are like, I'm going to keep you ignorant and punished and in pain as long as possible and make money off of you. Yeah. So this is something that you and I could solve with Dynatrace or even without Dynatrace.

Let's count it in hours. I'm sure if you took a skilled DBA or some skilled developer, system admin. Yeah, I just took a look at it. They'd be like, yeah, you could do it in about an hour. But then there's people in the industry who still to this day would be like, you know what? I could milk this. I could not solve it. I know the answer in an hour, but I'm not going to solve it for 30 days.

And I'm going to bill my hours based on that. And to me, that's immoral. That's highway robbery. That's the capitalism. Anyway, we've come full circle. Andy, what are you looking forward to in the next two days? Are you going to be a stormtrooper? Am I a stormtrooper?

I don't know. I haven't volunteered to actually. I saw the suits. Yeah, really? I get really excited. I'm trying to get James, who's a big guy, to be Chewbacca. Apparently, he could be Darth Vader. Well, I could be Jar Jar Binks based on the dance

I did the other day. You'll get a lot of rotten produce. You're a shoo-in for that. You will get a lot of rotten produce to take home with you if you show up as Jar Jar Binks. Because people throw rotten food at you. They never really liked that character.

No, I don't think anybody ever liked Jar Jar Binks, did they? No, it was horrible. Although there's a really interesting... A horrible idea. Hold on, so there's a really interesting theory. And if you look up online, Jar Jar Binks as a Sith Lord, it's somebody just taking everything out of context and making a case for Jar Jar Brinks is actually a Sith Lord who brought on, who helped accelerate the war.

Okay. But that's about the only interesting thing about Jar Jar is that one thing that is totally not true. Which has nothing to do with application performance, artificial intelligence, or hyper-complexity. What is the force? Which is my new thing. This is what I'm going to push this entire week. Hyper-complexity. What is the force? Which is my new thing. This is what I'm going to push this entire week. Hypercomplexity. And here's my new word that Mark and Steve and they didn't even know.

Metacomplexity. What is that? What is metacomplexity? Hypercomplexity would be the amount or acceleration of complexity. Hypercomplexity. Like hypothermic or hyperthermic, you're either low temperature or high temperature. So high complexity, low complexity.

Meta-complexity would be stuff that becomes more complex because of hyper-complexity. So managing a hyper-complex situation, you are dealing with meta-complexity. Managing the people, managing their burnout rate, managing how we share the information and collaborate, how we support one another, how we make business decisions about things that are more complex are now meta-complex. So that means to solve that problem, you have to break down your complex system underneath to make that simple,

and automatically the metacomplexity will kind of dissolve itself, and we just all hang out at the pool and do nothing else. Andy, does this meet the BWI? What? Here we go, yeah. Here we go.

Brian Wilson. I told him about that the other day, yes. Yes, that's right. What was that? It seems like it was a week ago, but it was probably yesterday. It was a year ago. A year ago.

No, but tomorrow is going to be, I like that the official conference starts tomorrow. I felt like it really felt like a start today. You know, I woke up at 6 a.m. this morning. Everybody's here. Took a shower, got dressed. I brushed my teeth because I do that. Good for you. I'm not going to go into every detail, right?

But came down, grabbed some breakfast, did hot day session one, grabbed some lunch. Barely had time to have lunch. Hot day session two. Puzzle master. Puzzle master, yeah. I had to walk about five miles to get to the elevator from here. I know, I know. After puzzle session,

went upstairs, took a quick little just like relaxed breather, came right on back. It's been a non-stop day and it's just been people everywhere. Like you've seen during the break, right? I was flabbergasted during the morning break, afternoon break. The break area is just jam-packed with people

because we had the partner thing, we had all the puzzles and tomorrow was the actual start and we haven't even started yet. You missed puzzles, man. Puzzles were good this year. I've never done puzzles before. He's never even seen one and he's already the puzzle master. So did

the people solve the puzzles? One group solved it within like eight minutes. The rest of the groups went for about another hour or so. So how many puzzles did he go through? We did two full. Did we do a third? No, the third and the fourth we did speed round.

So, yeah, we did two full puzzles and then two speed rounds together as a group. Just because we were running out of time. Yeah, people just wanted to hear more crazy things. But, I mean, the participants guide you. If they are into it, if they're liking it, they don't. You ask them, it's like, you guys want to do another? Yeah, we want to do another one. So, you know, this is tradition for me in so many different conferences.

But we've done in the last three performs, we've done a puzzle. We did the largest puzzler, you and I, which was just chaos. But it's still good. It was a good experience. I think why people love it probably because it's something different too. Yeah. Like, I mean, I think I love what I did today. But on the other side, it was four hours of, you know, you sit there, you watch somebody do something, you try to replicate.

And it's like, it's mind-boggling. It's like, it's tough. And at some point after like two hours, you're done. Yeah. But the puzzles are something different, right? I like that, right? They're riddles, right? I mean, they're performance riddles. And also, the other cool thing is it's a collaboration, right? I like that, right? They're riddles, right? I mean, they're performance riddles.

And also, the other cool thing is it's a collaboration, right? You build teams. Yeah. And so, like in the real world, hopefully, right? You have to work with other people. Well, as Mark said, it's a safe space to practice what you're supposed to do and work. And the one thing that we've got to tap into next year is, I believe, it might have been Rick Boyd I was talking to. You know, our good old friend Rick Boyd, former Donna Trace employee who still loves us and comes every single time.

Mr. Watson. Yes, Mr. Watson. I think it was him who I was speaking to. He was like, you've got to talk to the ES department, Enabled and Serviced Department, because they've got so many stories of crazy performance. And I'm like, oh, I didn't even think of that. We can have years worth of performance puzzlers, Mark,

if we just start gathering up from the enablement services teams. So we just started. I had my share your pew path for a couple of years, so a lot of problems came in. Now I'm doing my share your problem, your AI problem. And basically I think we can find a lot of... You even have access to a lot of them just from that. Yeah, I know.

But the thing is, this would be interesting. So this actually proves out, we can prove if the AI that we have actually does a lot of them just from that. I know, but the thing is, this would be interesting. So this actually proves out, we can prove if the AI that we have actually does a good job by figuring out the real root cause. So who is faster, the AI or the human being? So we can call it challenge the AI. Can we tell the AI,

Davis, you can only ask three questions. A workload question, a resource question, or a configuration question? The only problem is Davis is based on our one agent, and it sees so much more data. So it's an unfair advantage, but still, it will be interesting. Oh. Who's the guy who went against Watson? Ken? Yeah, yeah, Ken.

Yeah, it would be sort of like that. Anyway, thanks for dismissing me like that. No, I just had a thought. I. Yeah, yeah, Ken. Yeah, it would be sort of like that. Anyway, thanks for dismissing me like that. No, I just had a thought. I don't want to lose it. Anyway. You know, there's wine. 84 lumber.

And pork. Go on. Did you like the example question? Where's the beef? Yes. Every one of my puzzlers, the opening sentence has all the hints in it.

Pork. Oh, I know all the hints in it. It was about pork. Oh, I know. That's just it. Everyone says USDA. It's beef. Where's the beef? But it was about, you know, the animal in question were actually hogs.

Yeah. Because he expected people to be able to figure out it's Midwest. And some people are supposed to know that in the Midwest, that's where hog farmers are. I wouldn't have known. Not at altitude. You don't have pigs at 6,000 feet. Why not? Pigs don't like being at 6,000 feet.

Do cows do? You think cows do? I don't know why. I have no idea why. All right. So you've forced me to do this. It was a dark and stormy night. Yeah, but you forced me to do this. You brought up cows.

I'm becoming more and more known for my bad cow jokes. So can I tell one of my bad cow jokes? All right, fine. I think I see the audience. So, yes, Andy, this is for you, too. It's wonderful. Okay, so a cow, a priest, and a rabbi are in a car. And they accidentally drive off a cliff and they all die.

So the point of my jokes is they're not funny, right? So they all die and they go up to jokes is they're not funny right so they all die and they go up to heaven's gate with saint peter there and saint peter takes a look at the three of these characters and he's like okay priest i get why you're here rabbi but okay cow i got no idea why you're here guys why did you bring a cow up here with with you and the priest and the rabbi look at each other and they're like, I don't know. The cow's always with us. He's just always with us.

And I guess he got up here, so, you know, you're going to let him in with us. And St. Peter's like, well, you know, I really don't know. I've never dealt with this situation before. We don't have any cows in heaven. I'm going to have to go have a meeting with all the other saints to find out if we can let the cow in. So he goes back to all this big saints meeting and explains the situation. And after finishing his pancake breakfast, St. Alfonso chimes in. There's a little Zappa reference for you.

St. Alfonso chimes in and says, so wait, let me get this straight, St. Peter. You want to tell me a priest, a rabbi, and a cow get into a car crash, they die, and they come to heaven. What is this? Some kind of a joke? And St. Peter says, yeah. Thank you very much. Told you. The joke's on you

for listening to me. I got a lot of them. Wow. And I'm not even drunk. I will say that. I had two wines. That was terrible. That's my brand of them. Wow. And I'm not even drunk. I will say that. I had two wines. That was terrible. That's my brand of humor. Okay.

The joke's on you. Anyhow. So, thank God your podcast is, like, about performance. Yes. And stuff. I think from now on, you need to have, like, the Brian's Joke Corner. I got more. I'll tell more during the week.

I'll tell more tomorrow. Just do it. You've got more? We got more. Hey, guys. Do you want. Just do it. You've got more. We got more. Hey, guys. Do you want to share a performance story and win a Bluetooth speaker? Tell us some horrible story about performance. Our colleagues from Lintz.

Yeah? Yes. Do you ever have some horrific thing that happened to you around system performance? Tell us a good story about performance. Terrible code. Some catastrophic failure. Or a horrible experience with Andy. No terrible code.

Did you ever make... Did you ever like... So you're a developer? So did you ever write something and then be like, oh my gosh, I cannot believe I checked that in. I don't know what I was thinking. Good thing nobody noticed it and I caught it before it happened. And maybe Dynatrace helped you catch it.

Maybe it's like why it works. So you write code and then, oh, my gosh, I didn't believe this would work. Aha. That's really, let's think about it again. Like, that shouldn't have worked? I have no idea why this works, but it works. But it works. But wait a minute, it could be doing things that

you don't know it's doing? Is it mining Bitcoin? It's sort of working. Is it mining Bitcoin in the background? Maybe it's doing things that you don't know it's doing. No, that would never be the case. Really? Never. Never, ever.

I don't always know what I'm doing. Guys, when I copy and paste from Stack Overflow, and that's how I do my development. That's a perfectly valid, that's a developer thing, right? Right, yeah. It is a developer thing, yes. And then you work it to try to, and then you're like, oh, it finally worked. But it could be doing something that you didn't even know. Like if you're a junior developer, right?

Oh, I just threw it in production. And all of a sudden you're like, how come it's calling this thing over there and a thing over there and my mother and my phone? And you're like, I don't know. I just put it in there. Right? Yeah, I wouldn't do this. What about bad performing code, like a database situation? Trading data, munging data, any coding problems?

Lots of allocating. Yeah? Yeah. Did you ever crash the app? Never. Never. No, really. What is the big trap?

Like, if you're a developer, what's the one thing, like, this is a trap performance-wise? Could be looping, logic, something. What is the thing that always gets you? Sometimes there are endless loops that you didn't expect. So, for example, when some of my customers would implement code or use frameworks that I would build a wrapper

for and build the wrapper so that it works, even if they override the original functionality of that framework. Yeah. And suddenly in one of the cases, one customer out of hundreds, they have an endless loop.

And we have no idea why, but it happens and it destroys the complete page if we are in tacted. This happens. Sometimes. And often you have no idea why, but in the end, we mostly find a way to get around this.

What makes it endless? What makes it endless? What makes it endless? Like nobody intentionally writes an endless loop. Yeah. Right? Yeah. But what is the mistake of an endless loop? So in our case, I'm working on a JavaScript agent, it's mostly the case when we are wrapping code,

for example, framework code or native functions of the browser or something like that, and the customer wraps that code, and then we try to wrap it again because we notice that this isn't our wrapped code. And then we wrap it again and then this whole starts. So it's sort of wrapping and then wrapping again and then wrapping again and then wrapping again. And nobody's actually

wrapping like on a microphone. It's like email. It's endless wrapping. Not really. But seriously, there's some logic that makes a choice. I need to wrap this. I don't identify it. So I need to put it in my own class and put a wrapper around it. And then I'm looping on that.

And then another wrap. Oh, wow. So it's not necessarily like an endless loop. It's almost like endless nesting. Yeah. Okay. It's actually almost always endless nesting. Yeah, yeah. I see this almost always endless nesting. Yeah, yeah.

I see this in Spring quite a bit, like people that wrap stuff and they don't understand what a Spring framework, for example, would do. And they'll end up wrapping something in Springs like, I don't know, and then you end up with this super cascade, right? So, Gernot, you actually mentioned you're working on a JavaScript team. So a very key component, obviously, to our real user monitoring. So first of all, thanks to that, because I believe this is one of the cool features that people get excited. We had a guy, who was he? He said he's so excited that he can see all the waterfall details.

So when they are looking, he was the Canadian. Harsh. Yeah, Harsh. Yeah, he was here. And he said he loves the fact that he sees from every user the waterfall, and that just saves his day. So thanks for that. Like belated, right? Belated, thank you.

No endless loops in that. Almost. That we know about. Now what's the new cool thing that you guys are working on? If you're allowed to say. Don't make him think. I'm not sure if I'm allowed to say. Yeah, just say I'm not allowed to say it. if I'm allowed to say. Yeah, just say I'm

not allowed to say it. I'm not allowed to say. Is it related to the big

announcements? Come back on Wednesday. It's related to the big announcements tomorrow. Dave Anderson

is going to be talking about it. All right. So, well, anyway, if it's something about tomorrow, as a

reminder, people can watch the live stream tomorrow. Again, what's the URL? perform.dynatrace.com and then you'll

find all the stuff. Here we go. But anything else, anything new on the JavaScript side, on UEM, on real user monitoring, that's cool to mention? Look at it. He's just drilling you for details. Of course.

I just wanted a story so you could win a Bluetooth speaker. That's for you now. And a sticker. Great thing. Now Andy's just trying to get you for more information. I want to learn. I have a chance to learn. You're an employee. But I think

we're going to be getting more functionality from the CSS selectors. Isn't that true? Yeah, you will get. We will. That's what I'm waiting for. A lot of features that make single page apps captured better.

More web requests captured to the correct actions and so on. So that's coming. Cool. Very cool. What else? Stefan, do you want to say anything? I know you're working on a pretty cool project, but I'm pretty sure. Yeah, Stefan, what's the sexiest thing you've ever coded?

You will see on Wednesday. So sign up for the live stream. Yeah, sign up for the live stream on Wednesday. Starting at 9 o'clock in the morning. So... When are you on stage? Are you on stage? No, I'm not on stage.

It's just we are backstage just preparing the demo, which Baron and Alois will show. So I'm really excited about the thing. And is it also, I know over there is a little box. Is this something that we demo? Afterwards, you can experience this demo on yourself. So really being there and yeah. Cool. So for the people there and, yeah. Cool.

So for the people that are actually in Vegas at Perform, Wednesday after the big announcement, come over to the Innovation Lab and check it out. Innovation Center, yeah. Cool.

That's pretty nice. I like it. Yeah, I like it too. Thank you guys very much. No, he actually said something on the microphone, so we'll give him a Bluetooth speaker.

Or a cozy for your beer. No, I think a Bluetooth speaker. In true Austrian fashion, you've got to take care of your beer. That's true. Isn't it the national drink of Austria? I believe so. I think we're number two behind the Czech Republic in beer consumption per capita. Okay.

So I think it is. Wolf, you're close. Yes. I've got to come find out for myself later this year. Thank you guys very much and you've been on the podcast you got a sticker right where's the other place in Austria

not Linz and thank you for everything you wrote you mean the only other place in Austria besides Linz Austria's not that small thank you guys you mean the capital of Austria what could it be called the capital of Austria give me the it be called? Come on. Come on. The capital of Austria.

Give me the first letter. It's not Sydney. Give me the first letter. Australia. First letter. In German. Wien. Here we go.

Wien is the German name of the city. Which stands for Wiener. Vienna, yes. But where's it going to be in Vienna? Actually, it's Wiener. Really? What is she doing? It's Wiener.

You actually pronounce it Wiener. I don't know if you know that. When? Wiener. You actually pronounce it Wiener. I don't know if you know that. When? Wien. Guys, what is this? Some kind of Zen meditation? No, we're playing a game. Jared, this is the old Dirty Bastard game.

No. Not on a live podcast. You guys are the strongest. This is the best thing. It's live, though. My wife just texted me. She's going to bed. Good night.

Of course. It's almost midnight. I know. She should go to bed. She's. Of course. It's almost midnight. I know. She should go to bed. She's not listening, though. I know she's not listening. That's unfortunate. She probably is still interested in what you do.

She had a fight with her VPN. She wanted to send some emails late at night, and then she said, oh, crap, VPN, and anything. Martha is sending me the bitmoji of the good night, Martha. She's telling us she's tired of listening to us. Yeah, no kidding. I would be tired, too. Thank you for listening, Martha, if you're there. I don't know.

If you're listening, Martha, I love your... We've got about two hours of broadcasting. How long was part one? I've got to say, Martha, if you're listening, I love your artwork. I think it's phenomenal. You know where you can see more? Anothermoon.org. Yes.

Great stuff. Great stuff. How was the food?? Anothermoon.org. Yes. Great stuff. Great stuff. How was the food? Where? Today. Where? I don't know. I had to skip lunch and I had to skip.

On the mic, I had the, I think, a tuna tartare thing. You've got some beef jerky upstairs. I had some pork. That was good. Yeah, I had the tuna tartare, too. That was good. Things are winding down here at the reception. You can see everything's getting cleaned up.

There's still some desserts. By the way, we talked about beer earlier, Austrian beer. You know that there's another beverage from Austria that I have with me. You need to bring it to the podcasting booth tomorrow. I need to talk with Alois because he actually brought it over. I saw him before.

Austrian whiskey. It's really good. He's got LaFrogue. Actually, all day long, we should just be drinking. We should. I mean, we're entertainers. This is what we do. That's right.

So let's give a little sign-off. Yeah, I think we should do a sign-off. We'll sign off from the welcome reception here in Diner Trace Perform Las Vegas 2018. If you just happen to be in the Las Vegas area and you like performance. Yeah. Now, let's be computer performance. Let's get really clear about that. What else could it mean?

No, it's just, well, I mean, they do have the convention of the porn people here. You know that, right? Oh, Mark. Like, see, they have the pornography industry. I mean, everyone should have a, no judgment. They have an award show and the whole nine yards. Just because we're in Steve Winstown. I mean, come on. Yeah, it's fine. Some people find it repulsive, but

to that end. But still, dancing is performance. Acting, drama, TV, performance. So we're talking about computer performance. Computer performance. Hey, Reinhardt! Without the lay-down, look at that. He doesn't want to come give a computer performance. Hey, Reinhard. Without the lay-down, it's not that bad.

He doesn't want to come give a testimonial. I think so. I think we're going to get Reinhard on the mic. Yeah. Yeah. Good day.

Good day, my brother. Good. How are you? Yeah, ganz gut. Nice hair color. Danke. Do you two know each other? From the last performance. We've met in the last performance. Yeah, yeah, yeah. hair color. Danke. Do you two know each other? From the last performance.

We've met in the last performance. Okay. Definitely. So we have the one and only. You did last year. Yeah, I did. We've got Brandy here. So we're giving away Bluetooth speakers.

If you could share something about performance. Anything you've learned in the last year that just sort of blew your mind, like I had no idea we could be that stupid? You know what I'm saying? Like a performance story where you're like, I thought I've seen everything, but now why on earth? Like something sensational. That's a private

performance story. No, it's a family story. It's a family show. You can PG-13. Computer performance. Computer performance. Anything sensational in the last year that was like It's a family show. You can. PG-13. Computer performance. Computer performance. Computer performance, yeah. Anything sensational in the last year that was like surprised you? I left Dynatrace, right?

So that's a sensation. But he's still here at the forum. I'm still here. Because you're now with a big partner. Shifting from Dynatrace to Hybris. Which we all knew would happen one day. Is he part of helping you figure out the Apache threads issue? No, that was all me.

Yeah, I'm so sorry. I'll tell you about that one later. Just continuing the performance story on the other side, right? Seven years at Dynatrace for Hybris, now the next 17 years at Hybris for Dynatrace. 70. You realize we might be the first generation of immortals because of the technology for medicine, replacing your organs and things.

So you might have, you think your career, I'm going to retire in a few years, you might be working for another 400 years. Oh, shit. Really? Right? That's insane. But Hyperswise, what's... Look at it, there's more people coming in. Any sensational stories from the HyperSore?

What's the craziest performance issue you've ever seen? Or one of them. It doesn't have to be... Computer performance. Oh, HyperSwise, yeah. Where you've been like, wow, that was really... So many. No, it's not database. And you have some...

The craziest was actually the largest solar query that I've ever seen. The solar query string alone was 32 kilobytes of text query. This is like an SQL statement in 32 kilobytes. And this is solar, not solar in the sun, but solar like the Zookeeper shard array. Apache solar. Right. That was actually on a high-risk platform. Yeah.

And the most critical thing is that it was ignored for a year. Wow. So that query alone reduced the page load time by six seconds. It's very similar to what we were doing with the research. The page load time was 6.7 seconds and the Solr query was 6 seconds. Six of the six points. And that was ignored for a year. And Solr is supposed to be fast.

Well, it depends on the implementation, right? What was the root cause? Usually it should be 20 milliseconds and no less, 6 seconds. So what is a similar story to the database statement. We had a database statement that was 30 point something seconds long. We got it down to five seconds. Solar should pretty much be living live cache in memory.

So what turned out to be the root cause? It was just like a really, really complicated facet search with attributes after attributes. So it was basically the query was spelled with a loop that just added stuff. And it transversed all the shards. Yeah.

Because usually if you hit a single shard, you can get a sequential read and load it in memory and you're done. But you go across all the shards, you spread that I.O. in serial form. And the impact of that performance problem was actually heavy discussions about, on the commercial side, they quit the contract

because they didn't perform, etc. Wow. It could have been solved within minutes. Within minutes. Well, we found it during a training session. Okay, let's look at this environment. Oh, there is the problem. Let's sell them. Let's fix it. We told them they didn't

fix it for a year. Oh, my gosh. During that time, you know, all these commercial discussions were ongoing. Oh, your implementation, your cloud service sucks. Yeah. We're not going to – Business impact. We're not going to get the contract.

We're going to quit because your service sucks, et cetera, et cetera. Long night discussions ongoing. The customer eventually left. Did they really? They left. That's terrible. The customer eventually left. Did they really? They left. That's terrible. Well, not us. Well, also us.

Right, right. But also the service provider. Wow. They left because they didn't want to admit that's actually their bad implementation. So that's a direct impact of bad performance to business, right?

Yeah. On a very high level. So let's just have a moment bad performance to business, right? Yeah, yeah. Especially when people are high level. So let's just have a moment of silence for Reinhardt. Lumber 84. Lumber 84. 84 lumber. Lumber 84. You have won yourself a Bluetooth speaker, my friend.

Thank you very much for participating. Look at that. Look at that. Hello. Yeah, yeah. It says hello to you. It's very nice. Look at that. Look at that. Hello. Yeah, yeah. It says hello to you. It's very nice. Oh.

It's exciting. He's disassembling it right here. And a cube means. It's not that easy. Oh, damn it. And a cube means. He was saying Alexa, too, because he's off mic. You know, not everything is Alexa.

He didn't even try to power him on. I mean, you might find a human being that's actually named Alexa. Oh. I mean, that's a very different kind of arrangement. Again, we're focused on computer performance. My girlfriend said, don't do anything stupid in Las Vegas. Yes, you should not. That's good advice.

You'll have to figure that out later. Really good advice. All right, well, thank you very much. Okay. There is now Alexa for seniors. Alexa Silver. Really? Yes.

Look it up on YouTube. It's great. There's a really hilarious also. So coming from the East Coast where there was a lot of Italian Americans. I don't know about that. Yes. There's a really funny Alexa video with this old Italian lady. No, but it's for Google.

It was a Google one. It's just like, Google. They're like, the people are trying to get their grandmother to talk to Google. Podcasting at the last call.

Yeah, last call. Last call. Go get me a glass of wine. Go get me a Pinot Grigio, please. Right there. Right in the middle. Please go. Pinot Grigio, right there.

He'll get you a glass of wine. Get us some red wine. No, you can take the mic with you and keep talking. All right, I'm talking to two mics. I'm stereo. No us some red wine. You can take the mic with you and keep talking. I'm talking in two mics. You look like Dick Dale. He plays two trumpets. Did you know that?

He harmonizes with himself. But he plays trumpet. You know the famous Misery Lou? The Pulp Fiction? He actually plays the trumpets on that song. And he plays them simultaneously in harmony. And did you know that I once opened for Dick Dale at the Wetlands in New York City, my old band Ghoul? Not Watercolor Movement, band Ghoul.

Brother! Hello! Do you want to share a performance story with us? We keep on... Really? We'll come by sometime this week. I know you've got stories. You're going to come by and tell us a performance story.

Think of a compelling disaster story about performance. Bring it to us. All right. This is Nish. We'll see you later. All right, Mark. Let's wrap this up, I think. Well, it's a little bit chaotic.

It is. It's the first night. But, you know, I've got to say, I remember Perform Welcome Reception last year. If you go back and listen to it on both of our podcasts, it was chaotic. Yes. It was insane. There's Daniel Kahn. Hi, Daniel Kahn.

So it's good. Always. Last call for alcohol. I see that DJ, that Dick Kennedy song. I'll have one bourbon, one scotch, and one beer. Look at this. We have Andy and Reinhardt doing our bidding. Probably a one-time event ever.

I appreciate this so much, fellas. Cheers. Cheers. Cheers. Cheers. Cheers. Cheers. Cheers.

Cheers. Cheers. Cheers. Cheers. Cheersampai. That's Lithuanian. Salute. Salute. Salute. Salute. L'chaim. So the thing that strikes me, Brian, is this is my third year doing perform. Second year for me. And people, like there's a lot of people that go to a lot of conferences.

Yeah. And there's a lot of people that come to conferences just because they're wasting time. Right. And you would say people come to perform because they're performance people. Yep. But we find people here who are true geeks, like performance techie geeks in our puzzler session, and they come and they get on the mic, they feel safe enough to just be acknowledged and let their geek out.

Right. I find it here three years in a row, it's still to that event. It still has all the polish of the sales and marketing and the events, still has a main stage, all that. But when we're doing the podcasting thing, people who maybe never speak up get on the mic and they share these amazing stories. In the Puzzler session, we found people who may be kind of quiet introverts, but they were collaborating. And I always love that about Perform.

I don't know what your observation is. The thing I've always noticed, so I was a customer of Diatrix for two years before I joined. And best decision I ever made in my life, getting out. So just a quick side note to anyone listening. If you ever get a chance to get out of the real world and go to become an SE, where at the end of the day your day is done and you don't have to work on release cycles anymore, best thing you could possibly do. Anyhow.

No perpetual torture. No, you don't have the perpetual torture. Just short-term torture. Yeah. But the one thing I've always noticed about Dynatrace, first as a customer and then as an employee, is that the people who understand what Dynatrace is doing, when they get it, they're like, oh, my God, this is great. Yeah. And it's the people who are like, oh, yeah, we've seen that.

I kind of use that. This and that. They just haven't really spent the time with it once you finally once it dawns on you yeah and once you're like oh my gosh why am i you know and again i'm not trying to be an advertisement for it this is me speaking from my heart i don't know if i could ever do this job for another company i do it for diet trace because i love what we do and these people yeah and that's what you see with the people here because it's not like people are here and they're slacking off and they're all, you know, we're in Las Vegas. They could all be slacking off at the casino all day.

Last year at Perform, so far the hot days, all the rooms are full. Yeah, they're packed. It's not just like, hey, hey, hey. In fact, we're over capacity. Hey, company, I'm going to go to Vegas for a conference. And this year it's another nearly 100 people more came to Hot Day than last year which is still like almost double from what it was three years ago.

It's huge. Definitely exciting. What did you say, James? What was your I was just saying I love Perform because of the people and the fact that you get people that maybe would have never spoken up about their experience and they will get on the mic with PerfBytes and us and tell their story.

So we have 2,000 people here. More than 2,000. More than 2,000. All focused on performance. One way or the other. Why would we not be here? Application performance. Remember the years when there was no thought of performance?

It's so wonderful. I don't smoke, but at the end of the day, I'm thinking a good cigarette after each of these days. Isn't that good? Isn't that good a day for you? You know, I'm thinking we go to the

whiskey attic tonight, have a sample of 10 whiskeys, a cigar, make an evening of it that sounds pretty good just going down memory lane you remember when the iphone came out right and to me when the iphone came out there was a watershed moment for performance because never before i don't think unless correct me if i'm wrong I don't think, and let's correct me if I'm wrong, I don't think ever before performance was mentioned or talked about in the news or anything else before. It was like, okay, there's developers, there's programs, there's webpages, developers, and it was all the different parts of it.

Right. And when people say, oh, you do performance? Well, what's that? Okay, so I've been doing this for 20-plus years. Performance was mentioned. Big time? Yeah, but... I mean, it hit mainstream.

Only when there was serious pain. But I have to say, we're trying to wrap up today. I know. And what you've done is opened a can of worms with the pulley monster. So I will... You like the green thing? I like the green thingy. So I will grant you

that performance as a very personal thing, once you had a personal device. No, but this was trying to buy the iPhone when the Apple site AT&T would crash and suddenly it was like, oh my

gosh, it couldn't handle the load. I'm like, that's what I do. Mom, Dad, look, that's what I do. I make sure that stuff doesn't happen. Innocent consumers finally became aware that that's important. You could finally point to something in the real world to explain to people what you do. And some lean, brave product manager would actually get told performance is important. And now we have 2,000 people at our show here.

Performance is the top of the show everywhere. It's a cheese world. I got to tell you, I first gave one of the first talks I ever gave at a Mercury World. Not even Mercury World. It was just the early Mercury conference. In Orlando. In Orlando. At the Swan and...

Dolphin. There were 2,500 people there easily. And I gave the advanced Lode Runner talk. Most scared I've ever been. Could not breathe on the stage. And you know what? Those people really had almost no power. They weren't even quite influencers in the greater account chain.

They were tool users. The main stage was incredibly sparse at a Mercury conference. It was mostly, I'm the director of IT, was the best you could get. Now you have main stage at a Dynatrace conference has CIOs, CEOs, and visionary futurists concerned with the subject. And pink-haired freaks. Yeah, that's going to be fun. All right, so we're going to give a thank you.

And Uncle Fester. So we'll give a thank you from the welcome reception. What can people look forward to if they dial in in the next two days? Tomorrow there's going to be some great new product announcements of some new features and functionalities. We'll have some more stories from people. We heard some discussion about it from Dave Anderson. There's going to be a lot of customer stories, including you're on Wednesday, right?

Yeah. So Mark's going to be talking about PayPal. There's a lot of stories from customers, real companies talking about real life things, how they use Dynatrace. So if you do use Dynatrace and you're like, we want to figure out how to get more out of it, you can hear how people are getting more out of it. I think this study that we're announcing. Yeah, we don't know anything about this. So I bring up the six points. We should go back and talk about

these six points in the study. It's actually a survey briefing from a collection of many CIOs talking about stuff. But we'll bring that up in the next few days. Each of those subjects, which go into hyper-complexity, meta-complexity, and

AI. The BWI. Really interesting stuff. The BWI, exactly. The Brian Wilson indicator. Yes, all right. Excellent. And, of course, more fun and mayhem. And then the ultimate giveaway. What's our ultimate giveaway?

So Santi, who won the... I saw him. He's like, what are you giving away this year? So we're giving away, at the very end, the best story. We have to reflect on our stories. An Amazon Echo, which can very end, the best story, we have to reflect on our stories, an Amazon Echo, which would be, that can run Davis, right? Because you can run Davis.

Davis can run on an Echo or an Alexa. Alexa, right? So we'll get an Amazon Echo combined with a Dynatrace UFO. You know what? I think the UFO... Because that represents both of our podcasts. Right. And I think the UFO... Because that represents both of our podcasts.

Right, and I think the UFO is probably the more valuable thing of the giveaway. Money-wise, it is, but that's not the point. The point is you could build your own Dynatrace AI UFO setup from this. And then talk to it with the Echo. Yeah. UFO, get me out of here. Which is what we did on the road show to Australia last year where we missed you. Yes.

And Andy had an Amazon Alexa. By the way, I'm going to put a UFO in my next house. I got to play with the UFO. I'm waiting for the mini UFO. It's pretty small already. The Mufo? I want one that's a quarter like that big.

Just the size of the Echo Dot. Right. So you can almost mount them on top. Yeah, yeah. So design your own. So the fun thing about the... Well, you can't fit an Arduino in there. The fun thing about the UFO was I went ahead and did a meetup about our six-month, two-week waterfall, whatever.

Right. And part of that display is the UFO. Right. And so we set up the UFO and we based it off of Andy did a presentation on the stuff. Right. So I put it up there and I'm like, oh, and so we're at a Java meetup. So I go, oh, and for anybody who's close enough to connect to it you can interface with

it. Right. And see if you can do some stuff. So as I'm giving the presentation, suddenly colors all start changing. I'm like, someone figured it out. It was it. It was really fun. So we're going to give away an Amazon Echo and a UFO. UFOs are great.

We might give away a pair of shoes. Although it's hard to get with just the materials are not there. I've got to figure that out. Yeah. Exactly. So we're going to wrap up the reception. We've been wrapping up for a long time now. So wrap up. Thank you.

Tomorrow morning we'll do breakfast. We'll do some morning podcasting, afternoon podcasting. Tomorrow night there's a party. So we might be live because I have the live rig to do live from the phone. There's a party in my tummy. Go yummy. Go yummy.

There's a party in my tummy. That's exactly right. So we might do a little bit of live and some H2N from somewhere at the party. Okay. That'll be kind of fun. And we'll be talking about stuff. Stuff. Stuff.

Follow us at... I like stuff. ...peer underscore DT. Yes. Right? And PerfBytes, of course. PerfBytes. And we'll catch you guys in the morning. Well, it's not PerfBytes, of course. It's just... I like stuff....peer underscore DT. Yes. Right? And PerfBytes, of course. PerfBytes.

And we'll catch you guys in the morning. Well, it's not PerfBytes, of course. It's just PerfBytes. Well, it's just PerfBytes, yeah. That's exactly. Any last thoughts? 42. Lumber, 84 lumber.

44. 44 lumber? No, it's my age today. 84 lumber. You know it's my birthday today. Get the hell out of here. I'm not going to get the hell out of here. I'm here for the... 42 is half of 84 lumber. No, it's my birthday today. Get the hell out of here. I'm not going to get the hell out of here. I'm here for 42. It's the half of 84 lumber.

It is. And 42 is also. Oh, Doug Adams was on to it. He knew. He knew. Doug Adams was a futurist. All right, hang on a second. Mark is doing one last thing as we're still not wrapped up yet.

Are you ready? Are you going to do some music? The all- Down theme. So, push-byt's happy birthday. And you know happy birthday is now cleared. I don't know why it's... We'll see if Andy Sals is his way over here as we close out the show. Thank you. We care about you and your birthday.

I appreciate it very much. Thank you, everybody. We'll talk to you tomorrow live from Las Vegas. This is Brian signing off. Good night from Las Vegas. Have a great evening. Say good night, Mark. Thank you.