REAL AF with Andy Frisella - 571. Q&AF: COVID Resurgence, Winner's Mindset & Handling Dissatisfied Customers

Episode Date: September 11, 2023

In today’s episode, Andy answers your questions about what every American should do when the tyrannical mask mandates start coming back, how to balance “enjoying the process” vs. “over-focusing” on the end goal and how to deal with your first 1 star review when running a business.

What is up guys, it's Andy Purcell and this is the show for the real, let's say goodbye to the lies, the fakeness, and delusions of modern society. Welcome to motherfucking reality. Guys, today we have Q and AF. That's where you get to submit the Qs, and we bring you the AFs. Now, you can submit your questions, and they can be about anything a few different ways. The first way is, guys, you can email those questions in to askandy at andyforsella.com. The second way is you can go on YouTube, and i know most of you guys are listening on audio but we are on youtube and if you go on youtube and you go in the q and a f episodes and you go in

the comments and you drop your question in there we'll answer some from there as well other times if this is your first time listening we have shows within the show this is not a single format show all right we have a cti that means cruise the internet. That's our current events, news, politics. Uh, what the fuck is going on in the world type show. All right. We put topics on the screen. We speculate on what's true. We speculate on what's not true. And then we talk about how we, the people can be the solution to the problems going on in the world. Other times we have real talk. Real talk is just five to 20 minutes of me giving you some real talk that I think needs to be said. And then other times we have 75 hard versus. 75 hard versus

are episodes where we bring on people who have completed 75 hard, who have completely transformed their entire existence and become a different human being. And we explain their stories and also explain how you could do the same. If you didn't know, 75 Hard is the initial phase of the Live Hard program, which you can get for free at episode 208 on the audio feed. This is the world's most popular mental toughness transformative program. It will change your entire life, okay? Because it fixes what's going on in the inside. It's not a bandaid. It's an actual solution. Go check it out. That's why it keeps growing. Episode 208. Uh, with that being said, we have this thing we call the fee. Uh, that means share the show. You'll notice something

different about this show. Uh, there's not a show of this size that exists on the fucking internet that doesn't run ads. I can make eight figures a year just running ads. I don't run ads because I don't want to be told what to say or not to say. So in exchange for that, I appreciate if you guys would just share the show. The message doesn't get out if you don't share it. A lot of you guys message me saying, oh, God, everybody should listen to this show. Yeah, that's why we do it.

So share it the fuck out there. All right? Don't be a hoe. Share the show. All right. What's up? What's going on, man? You got a little change up right now.

What's that? Well, I mean, you know, what I normally got on, what you normally got on, it's a little different. Oh, shit. What you got there? This is something else. A little change up there? Yeah. It's called something else.

Dude, can we set the record straight? Because I feel like, you know, and the guys see it we all see it thousands of comments yes i am getting email much better looking as i get older and uh much more jacked um everything is getting leaner and tighter and more beautiful toy yeah yes toy it's very handsome so yes you don't have to tell me i already know all right well the record's right there no but like the record is straight there everybody's asking about the hats do we want to do we want to just like well what's the bottom line of them we have and you don't that's the bottom line all right well that's what you guys get and whenever when when whenever

you have them you'll have them as well yeah all right yeah i like it that's it i line all right well that's what you guys get and whenever when whenever you have them you'll have them as well yeah all right yeah i like it that's it i like i do like that design though that's a nice little change i bet you wish you had this one i don't have that one yet yeah so you got to graduate okay so this we started with that one and now there's a few people that have that one so i had to elevate my game to separate yourself that's right i get it yeah i get it 100 man yeah so my uncle john who uh is pretty much like my second dad you know he he used to uh he used to have this saying that he used to always tell us and he'd say here's the only thing you need to know uh i'm it and you

ain't that's pretty good yeah i mean listen that's that's a good life so that was just that was a saying growing up yeah so i heard the i got it and you don't deny the 99 and then another one no that's my dad's okay yeah that's a good story yeah sweet man uh well i mean it is q a i got some good ones for you oh all right let To be determined. Yeah, well, let's dive into this, man. Question number one, it's on everybody's mind. I've seen this question quite a bit. Andy, they say if, it's really when. Andy, if and when COVID pops back up, how exactly do we go about not complying with these masks or anything else in the narrative?

I go to a university and I'm not sure how I can go along with it if masks are reinstated. I'm sure many people are wondering about this for their work, too. We need your input. Well, I mean, I started giving my input on this in 2020. Y'all didn't listen. And half of y'all, you know, who listened to my personal development content started making fun of me and talking shit and saying that I'm lost my motherfucking mind when I told you not to wear the mask the first time. Okay. And now a lot of you came back and you're like, Oh Andy, you were actually right. I'm sorry. Okay. Fair enough. Um, but I've already

told you what needs to be done and I've already told you how to handle it. You have to decide whether or not you have the fucking balls to actually do it and by the way it's not that difficult it's real it's real simple let me let me show you how it takes some practice all right you should preferably like sir put your mask on okay all right what do you say it takes takes a little practice. All right, but it's... I don't get it right the first time every time, right? No! It's only the first one, too.

Like, the first one's only... Like, the hardest one you'll ever have is the first one. DJ, I do not understand how hard this is for you people to fucking do how do you not have enough fuck you in your blood to look someone in the eye and say no like that's that's a big problem that's not just it's not just covid that's right that's a gonna be a big problem in your life a big problem in most of your all's life is that you lack the ability to say no to the shit you want to say no to. Okay. And what does it do? It sucks you into relationships you don't want to be in. It sucks you into careers you don't want to be in. It sucks you into having to go to dinner with people you don't want to go to dinner

with. It sucks you into all kinds of stuff you don't want to do because you lack the simple ability to look someone in the face and say fucking no. It's really simple, dude. Their reaction after you say no is not your responsibility. It doesn't matter. Whatever they think, they can think. You don't need to carry the burden of how you saying no to someone makes them feel. Okay? No is a a complete sentence you don't need to explain it but if you'd like to explain it there's a whole bunch of research on the internet and there's three years worth of podcasts where you can cite specific examples and medical experts that talk about how this shit doesn't work okay i mean the fact that you're even asking the question, the fact that you're even, bro, this is you, you're being a coward. You know, it's wrong. You know, it's not what we

should be doing, but you go along with it anyway. And because everybody went along with it the first time, now we're in this situation. And by this situation, I don't mean them pulling COVID again. Now you have mass migration at the border. Now you have unfathomable crime ways. Now you have your money not going as far as it could go. You have all these different situations, our tax dollars being sent to Ukraine, the demoralization of America, the removal of American customs and rules and value systems and the propagation of child sex changes and all this shit. It all started with you not being able to say no the first time when the evidence was extremely clear, but you didn't want to stand up against the propaganda. Okay. This is called having a fucking backbone all right and if you really honestly

like this is real shit if you want to know why i'm me and you ain't me why i've built the shit i've built and you haven't it's because i'm not a fucking pussy it's that simple i've been on the internet since the fucking shit started telling y'all what to say and what to do and how to handle it and you're still asking me it's say no do you think that that's the reason why it's so hard for people to say no it's like they're they're more concerned with the reaction from yes the other person yes right or is it that or or is it also could it just be the the lack of awareness or understanding of why they're saying no you know it could be that too that maybe they haven't actually looked into the real science behind it. Right.

You know what I'm saying? Maybe they haven't actually looked for the solution. Maybe they haven't actually looked to the formula, but not being able to say no is a fundamental skill set that you must have to be successful in life. And a lot of you guys are being tested right now and it shows that you don't have what it takes. You can never become this successful kick-ass wealthy individual without that capacity

like it's a necessary skill like it's dude do you i mean look you're around me 24 hours a day how easy do i say no you say no the easiest out of anybody i've ever i fucking look at people i go no and i keep walking i don't even think about it and like do you think i do you think i agonize over their feelings about me saying no no no i mean but that's i intentionally don't even explain it because i want them to sit there and think about why the fuck i said no yeah yeah and like i think the thing is too though it's like people have to realize like I think it comes from having the ability to protect yourself

right because nobody's gonna care about you like you care about you and so like you have to be able to stand up for yourself and just say no whatever it is listen man people died for this country my grandfather was 20 fucking years old and he was shot he never met his own fucking kids.

Okay. You can't say no to some fucking blue hair, progressive dumbass who's screaming at you about a fucking mask. Bro, these people are like malnourished, weak, little plebs. And like you guys look at them and you fucking cower. And you think that like we're something like if you cower in that situation what makes you think you have what it takes to do anything relevant in life anything like you're being tested and you're failing the test yeah and like i think too like what's the worst that's gonna happen when you tell somebody no especially when it comes to this master they tell you oh you can't shop here okay no the worst that's gonna happen when you tell somebody no especially when it comes to the smash they tell you oh you can't shop here okay no the worst that's gonna happen is um that you're gonna leave

and you're gonna fucking be a big have a big smile and a sense of self-accomplishment because you stood up for what you actually believed in your heart yeah like every time every listen dude every time every time that you guys go along with something you don't actually believe to be true, you're chipping away at your own self-confidence and your own self-belief and your own authenticity. Every single time that you tell someone something that you don't mean or you go along with something that you don't want to go along with. And you be untrue to yourself. You chip away at your own identity. Little by little by little by little. And it leaves you ending up as a shell of a human being. That is just floating through the wind at the will of other people.

And then you wonder why you're depressed. Or you have anxiety. Or you feel like you're a loser. Or you feel like you don't have what feel like you know you don't have what it takes because you don't have what it takes because it takes a very simple a very basic amount of staying true to yourself to just say no when you mean no and say yes when you mean yes and stand by those things like this is basic shit and like dude you know as far as the mask thing goes like you guys go along with it again we're gonna lose the country that's it you know i see all these people talking about all this stuff on the internet about you know this time we're not gonna do it you know you

said that last time but then i saw y'all on airplanes wear masks and I saw y'all, you know, oh yeah, but that's on an airplane. That's required, right? Dude, you have to understand the level of commitment this actually takes. This takes a level of commitment to massively inconvenience yourself to stand true to what it is you believe. When I tore my shoulder two years ago, okay, on September 15th, two years ago in 21, I knew it was torn. You knew it was torn. Everybody in the motherfucking gym knew it was torn because you can't hear it. Okay?

I couldn't lift my arm over my head. All right? Do you know what I couldn't do because it was torn and because the mask shit was going on? You know what I couldn't do because it was torn and and because the mass shit was going on you know what i couldn't do couldn't go get your i couldn't get an mri okay so you know when i finally got an mri december i tore it in september now keep in mind my physicality and my conditioning is extremely important to me It's the most important thing in my life. It's what everything is built upon. Okay?

And I waited 90 days until I found a doctor that I actually knew from grade school who was willing to let me into his facility to get an MRI and then do the surgery. He happened to be a very awesome surgeon. All right? That's the level of inconvenience that you have to deal with

to stand by what the fuck you believe. It takes that. Dude, I think too, man. Like, I had fun with this shit. I used to fuck with people. Like, I would walk right past them. So you got to put your mask on. I'm BLM.

I'm protesting. You know what I'm saying? The shit is free. I just give them the look of fucking death. Yeah, I got that too. Yeah. I call it my angry black man face. Yeah, I know.

But mine just says you're going to die. Okay? Don't fucking talk to me. Yeah, right, right. And it works. A serious Italian when you get caught? Yeah, yeah. Yeah.

Yeah. Look, man. No, it's real shit because here's the thing, man. It is going to be coming back. It's got to come. You have to be- They have a good temperature. What they think is a good temperature.

You have to be willing to stand on what you believe to the level of physical violence. That's where we need to be. That's where the country needs to be. No one is going to do this. No one's going to force you to do anything. And you are willing to do whatever the fuck it takes. Go to jail. Fight.

Doesn't matter. To resist it. That's the level of commitment. That's real shit, man. Guys, Andy, question number two. Andy, I'm a college athlete trying to earn a spot on a really talented team. My question is regarding enjoying the process in comparison to over-focusing on the end goal. I am really hard on myself, and a bad day easily impacts my mindset

in regards to my future. What should the balance be between enjoying where I'm at and where I want to eventually go, especially for someone who desires so much in life? Look, here's a fundamental reality of driven human beings. Driven human beings are going to always feel like they're behind they're gonna always feel like they're not doing good enough they're gonna always feel like they're not far enough they're all gonna always feel like you're losing look winning this is how it feels 90% of the time you're gonna feel like you're getting your balls kicked in all right 8% of the time you're gonna be confused and you're frustrated 2% of the time you're going to be confused and you're frustrated. 2% of the time

you actually win. And those moments come and go, and then you're back in the 90%. And that's the reality of a winner's life. People don't understand that. They think it's all about cruising around in a cool car, having a free and happy and easy and go lucky life. And that's not reality because true winners are built for the fucking fight. They're built for the battle. They don't find peace and joy and happiness in the win. They find what they're looking for in the fight. And so if you're a high driven, ambitious individual, and you're looking around and you think everybody else is like living their, uh, you know, free and easy life.

That's because that's what they're showing you on the Internet. But I can assure you that anybody who's built anything real, anybody who's built anything significant. All right. These people live in a constant state of frustration and aggravation because they're so driven and they go so hard and they're so impatient that it actually wills the result into reality all right there's no high level competitor that exists in the world out here that doesn't feel that way if they tell you that they're lying all right or they're not very good they're not a high level competitor so like dude you know there's a fundamental misunderstanding about this enjoy where you are and be hungry for the next thing. Like, bro, I don't feel like that's the truth.

The truth is, you know, and people will judge this. You know, people who are not ambitious and who are wired different, they judge this. They say, well, fuck, that's no way to live. Well, it's no way to live for you because you're not wired for it. All right. Some people aren't wired to live like that. In's no way to live for you because you're not wired for it. All right. Some people aren't wired to live like that. In fact, most people aren't. In fact, it's less than 1% of the actual population. That's why the 1% is the 1%. All right. So you have to understand if you're

out there building something, whether it be an athletic career, a professional career, a physique, a business, whatever it is you're building, you're going to spend most of your time feeling frustrated. You're going to feel most of the time like you're losing. You're going to feel like most of the time you're getting your ass kicked. And then some good stuff's going to happen. All right. But then after the good stuff happens, you're going to automatically flip your brain over to what's next. All right. And then the process starts over again and we can observe this in championship caliber people. Look at Kobe Bryant. All right. Look at Michael Jordan.

All right. Look at fucking Nick Saban. Look at Bill Belichick. These people win championships and on the interview podium, they're saying, well, what do you think? And they're like, cool. We did a good job. We did what we were supposed to do. And what, well, what do and what well what are you gonna do and they're like well i'm gonna be in the gym tomorrow 6 a.m you know what i'm saying yeah right back like like dude this is the mindset of a true winner like there's this fallacy out here that people without it actually end up winning it's just not true it's just not true you're saying that if you if you're listening right now and you have that mentality you got the right mentality that's where you're supposed that is how it's supposed to go yeah yeah that is exactly what i'm saying i love that i want i want

to ask you too because you know when when you know i've heard from friends i know you've heard it from people too it's like you know oh well you know you got to be happy where you are you know can we talk a little bit about that like if we're really being honest, are you really happy with where you are? Who? I'm saying for people who say that shit. Oh. I tell you, I'm not. Yeah.

I'm not even fucking close. Do you think I'm close? No. Do you think I would come in here and work the way I fucking work and care the way I care if I thought I was where I wanted to be? Yeah. Motherfucker, I worked this whole fucking entire time just to build a platform to launch a motherfucking rocket like this has been all of this that i've done so far has been just to build the foundational uh structure for me to do what i actually want to do okay so like i think that's the truth for most people too they're just not they're not aware of that though they don't put

that together no dude you can't expect people to understand that because people would look at my life from the outside and they would say, God, dude, this guy's got it all. But it's not about getting it all. I've had it all, had it all for a long time. That's not the point. It's about winning. It's about being the best.

It's about doing something other people can't do or haven't done or don't have the balls to do. It's a different game. See, people who think it's about money and other people can't do or haven't done or don't have the balls to do It's a different game See people who think it's about money and success and cars and houses They they get it confused Because that shit's cool. I like that shit. That's part of my life, but that's not why I do this Has nothing to do with it. Actually. I don't really give a fuck In fact, I drive home to probably one of the coolest houses in the whole country

Maybe even the whole world with one of the coolest car collections in the world for sure, at one of the coolest headquarters of one of the coolest companies that exists on the fucking planet every single day. That's my life. And I'm highly dissatisfied with it. Okay, not because... That's deep, man. Yeah, not because I want more,

but because I recognize that I'm not even close to the best. I'm not close. Like, dude, yeah, I've provided income, created jobs, I've done all this shit. But like, bro, there's so many people that are so much better than me and have done so much more than me. And that's the game I've chosen to play. And I've dedicated my life to it. And I intend to fucking win it. And how many more jobs can you create?

How many more? Yeah. No, that's real man bro listen there's a big idealistic fallacy in the world right now about what winning actually takes and what it actually looks like and it gets spoiled by all these dumb asses on the internet who they pretend to be who i actually really am right Right. Okay. And they, they, they go out and they try to make this storyline up about themselves to sell some fucking bullshit to you guys. And then, you know, like, dude, look at it.

Look at the thumbnails. Like, let's be real, dude. There's thumbnails on the internet on, on YouTube where there's like these kids, no one's ever fucking heard of in their entire life and it's like this kid and he's interviewing this guy and it's like how so and so has a hundred million dollar car collection and then you go look at his cars and it's a fucking g-wagon a wrapped bentley and some fucking bullshit huracan like bro they bro, they're lying to you. They're lying to you. And they have you guys hooked into this fake entrepreneur life

where they park the fucking Rolls Royce out in front of the private jet and they act like that's the life you live. That is not the life you live. Do I drive my Rolls Royce to a private jet? Fuck yeah. Do you know how much time that actually is in my life? One fucking millisecond of my fucking life the rest of the time i'm out here getting my ass beat okay we're pounding my fucking face into the wall so that i can inch this motherfucker more down the track and all this

overnight success that you guys see from these social media superstars that shit's the anomaly that's an anomaly bro you ain't mr beast you ain't logan paul or jake paul you're fucking you and i'm me i come from a regular place right down the fucking road okay i don't have you know yeah i've got a decent social media following but i don't have that yeah you know i'm saying like bro i've grinded this motherfucker out and you can too but you got to realize that it ain't going to be happy. It ain't going to be fun. It ain't going to be fast. It ain't going to be easy.

And it's not going to be quick. You're not going to get it for $997 and fucking course. Like, bro, it's going to cost you everything you got. And that's if you're smart. I love it. I don't know how to convince these kids of this shit. Like, you guys are out here, secret blueprint, to make my kids millionaires by the time they're fucking three.

Right? Like, get the fuck out of here, dude. Four ways to get rich in 2023. Yeah, with a picture of a LaFerrari from some motherfucker and it ain't even his car. Bro, I drive a LaFerrari to work three days a week. Do I fucking not? That is a a LaFerrari to work three days a week. Do I fucking not? That is a badass LaFerrari, too.

I can't fit in it, though. Oh, and by the way, I take that motherfucker home and I trade it out for one of the 40 other fucking cars I got. But do you see me standing in front of him saying, hey, buy my course. No, I come on here and tell you the real shit for fucking free because it ain't that complicated. It's real simple. You're going ain't that complicated. It's real simple

You're gonna have to work. It's gonna take a long time. It's gonna be hard as fuck You're gonna have to have an open mind You're gonna have to be used to getting kicked in the balls because that's how you're gonna spend most of your life You're gonna have to grit it out. You're gonna have to fight. You're gonna have to argue You're gonna have to be uncomfortable. You're gonna have to say no a whole fucking lot Like dude, you're gonna have to say no a whole fucking lot like dude you're gonna have to have a chip on your shoulder you're gonna have to be willing to say fuck you to a whole lot of

people like dude this what this takes is beyond what the internet comprehends that's real talk and i don't think anybody out there is more qualified to fucking tell that to me that's that's real all right so yeah love i dude i i don't it's frustrating to me because ever since i started stopped the mfceo project i've seen this emergence of like an ungodly amount of these like these fake internet people that you've never fucking heard of, you know, like it's disheartening, dude. It's really disheartening to me. And the reason I get pissed off about it is because I actually understand what the fuck it takes. And because people are getting fooled by a lot of this flash shit, right. On the internet, this quick easy fast you know shit they people think there's something wrong with them when it doesn't go that way doesn't work out

right so like you have all these young kids who have the ability and they have the the potential all of you do by the way all of you do all of you have the potential but then they see these stories and then they go out and try and it doesn't go the way they want, right? They make a video and it gets fucking 10, 10 views, right? They, they, bro, I, my first day in business, I had one customer and he was my friend. He bought a $7 product from me. The second day in business, nobody came in. The second day in business, nobody came in. The third day in business, sold $22. It took me eight months to have a day over $200.

Now, remember, this is before the internet. You guys have the most amazing tools available to you, so it's not going to take you like that. But it is going to be hard, and it is going to take a lot and it it bothers me because like dude when i like like i meet these young men and women that want to be successful that are hungry yes they have what it takes and then they watch these assholes on the internet and then it doesn't happen fast enough and then they think it's it's it's there it's it's a problem with them this used to be the weight loss industry right like until the internet came around and really made people wise up, the weight loss industry was very similar to this, right? Every, every week it was a new pill. Every week it was a new powder. Every week it was a new this. And I was fat. Okay. I spent most of my life fat as fuck. All right.

And you know what I did? I bought every single one of those things. I bought every single pill. I bought every single powder and none of the shit fucking worked. And you know what I did? I bought every single one of those things. I bought every single pill. I bought every single powder. And none of this shit fucking worked. And you know what I did? After it didn't work, I'm like, well, fuck it. I must be my genetics. I just can't do it. Blah, blah, blah.

You know what I'm saying? Like, dude, how many people does that actually ruin and take them out of the game forever? Yeah. And not just weight loss. It's actually life. Listen, I watched my mom do life listen i watched my mom do this i watched my mom do this growing up she bought every single diet pill every single quick fix every single thing and nothing ever worked and she blamed herself she blamed herself like it was her

fault like do you know what that does to someone's like brain and the thought process about themselves like it ruins them dude and eventually she figured it out and she lost a hundred and something pounds. She's doing fucking great. Very proud of her. But my point is, is that a lot of people never come back around. And it's the same for their business ideals. And they're same for their business goals. Like, dude, there's so many people out here that have all the potential in the world to

become the next great entrepreneur or build the next great brand. And they're getting confused by motherfuckers that aren't who the fuck they say they are, who haven't actually built anything, who haven't actually done anything. And it's making them give up on themselves. And that's why I hate this shit so much. Like you guys should be looking and learning from people who have actually built shit. You should be able to buy their products. You should be able to talk to their employees. You should be able to buy their products. You should be able to talk to their employees. You should be able to see their companies, like, physically. If those people are teaching you shit, it's probably worth listening to.

But it ain't worth listening to some 22-year-old fuckhead who's trying to sell you some bullshit. And that's real talk, dude. That's real shit, man. It bothers me from an ethical standpoint to my fucking soul okay it's ruining people's careers how many of these kids give up and never go back to it and they could dude how many great ideas die because the person was misled about what the process is actually like. Gave them the wrong recipe. Like, dude, how many cures to diseases don't exist because people were demoralized before they even went down the path?

How many great businesses, how many iconic brands, how many massive movements are never born because people look at these fake fucks and then figure out, and then somehow believe them and then blame themselves when their methods don't work and quit it's wrong yeah that's that's why i get so pissed about it do you see that culture dying huh do you see that culture dying like dying off that that i mean look dude a lot of these people are getting called out day after day some of them are even getting killed yeah you know like we're we're at a point now where you know there there's been a number of crypto people and scam artists getting fucking murdered

in the last six months because bro you're fucking with people's lives and there's this there's this flip it mentality about like you know amounts of money like 40 grand 50 grand right like these fucking scammers are out here taking 30 40 50 grand from people and because they you know they don't think that's a lot of money they don't realize like dude that like you know how hard it is for the average person to get 30 fucking grand, bro It's damn near impossible Most people never do it and these fucking kids are out here fucking stealing this shit from people ruining their lives I don't know if it's gonna die. There's always been fucking snake oil and scam But I think the internet does a great job at sniffing them out

You know at least there's some at least there's some accountability to it. Yeah. But like, bro, you know, dude, it's just one part. That's a big part of why I got out of the personal development shit so hard because I got so tired of that shit. You know, I would go to these events and I'd be surrounded by, you know, we're some really good people, but there's always some fucking snakes there too. And I can't fucking stand it.

Yeah. Because it's so easy for you to just. Oh, yeah, bro. Because look, dude, I've done what these people want to do. So it's easy for me standing on the fucking top of the hill, looking down on the hill and who's pretending to be on the top of the hill. It's not as easy for someone who's never built anything to recognize the fake shit. Yeah, that's real real shit man uh guys andy our third and final question andy question number three andy i've been running a small auto glass shop by myself for the past seven years i just

recently hired my first two employees and after having a five star um 200 plus reviews on google i just got my first one star review uh between the story of what my guys told me in the pictures, as well as what the customer is claiming as far as the damage on the vehicle. What kind of response should I be leaving on this one star review? I stand by my team and I believe their story. I don't really know how to respond to this review. How did you,

how would you respond in a situation like that or how have you well look unfortunately the behavior of the internet can be unreasonable at times especially from customers all right so how this started out like back you know around 2009 1010 when the internet first really social media really started getting going right people started getting savvy to like leaving reviews and stuff like that um when you got a one-star review you know it was it was horrible like because nobody really understood that people would abuse that system right but here we are 13 years later 14 years later and most people can recognize a one-star review when it's bullshit all right so first of all like let that give you some peace yeah you know don't did you did you get like what was your first one-star review like do you remember

that that time i mean look man you know because of the way i'm built and my the way I talk and how I am I get a lot of hate anyway Right a lot of people just don't like me because they see me on here and they assume I'm some angry fuck when in reality Bro, I'm actually pretty easygoing. I just get angry on here Like It's true though, you know, and by the way, we got some cool content coming out, you know I'm getting back into making content again Actually looking for some people if you guys are high quality editors, I'm gonna have a little contest for you guys coming out shortly But I'm gonna start making content again because people you know perceive me

In a way that I don't think is truly who I actually am doesn't do it justice no i don't think so you know um but you know there were so many of them bro that like i you know like i can remember the first time i i had someone like kind of hit me on the internet and i had never had to have them before it made me sick and then my stomach hurt like made me freak the fuck out uh you know and and and dude that's okay because you should care a lot about your business you should care when people are dissatisfied it should make you upset if you actually give a shit when people are dissatisfied with the work that you do and so for but but you know keep in mind people understand when people are just being assholes. So if that's what's going on, it's probably pretty obvious to people.

But how I would handle this situation is I would make sure that I would call the customer. I would have a talk with them. I wouldn't say, hey, take this down or anything like that. I would say, hey say hey look what can we do to make this right what can we do to to make it right and whatever they said that they need to have done as long as it's like within reason and they're not just like taking advantage of you because some people will take advantage of there's a lot of them and unfortunately it's a cultural thing in society right now where people don't understand that these small businesses employ people. These businesses like, dude, I'm very I'm very. I'm very, very, very tolerant and slow to blast a company on the Internet because I understand what's actually at stake you know like when i see these things happen to bud light or i see these things happen to like the liberty safe thing that's happening right now bro it hurt

it hurts me bad because like although i agree with the reason that people are upset i understand that there's hundreds of people thousands of people in those organizations that that think the same way as the people who are upset you know and those those are the people that suffer because I know that because of I'm in that situation right apply that to a small yes dude and it's way worse and like dude you know so I have a lot of patience when it comes for calling businesses out because I understand what it takes to build a business and employ people um and i wish people had more of that i wish people thought a little bit more right but sometimes you

know people fuck up uh i got a car i got a car brand right now that's about to get fucking destroyed okay this fucking with me yeah um and i'm not going to say anything yet but i will tell the story for the rest of my life if they don't fucking get it right soon but the point is here how do you handle it you handle it by doing everything you can to make it right and understanding a fundamental reality about customers customers that complain that are loud about complaining will actually be your customers that will be loud about how you fix the problem too if you actually go fix it those same ones yes so like you have a massive opportunity with a disgruntled customer to turn them into an advocate by just solving the

problem and taking care of them the right way now if it's unreasonable sometimes you just got to eat the one star review and wipe your hands of that customer. Sometimes customers do have to be fired. Sometimes people, you know, there's a thing like so we have this thing first form where our products are guaranteed by 110 percent money back guarantee. OK, well, it doesn't take a genius to figure out that when we actually because we actually do. We do fucking actually do that. That people try to take advantage of it okay so we have a little system here right that shows how what people have bought what people have returned and blah blah blah and once they cross that line they're fired as a customer they're not even allowed to buy from us anymore so you know

that's that's fucking standards yeah there's times to fire customers but most of the time um the customer is right and it's your job and you should recognize the ability and the opportunity to turn that customer into an advocate and create a situation where they're out there spreading positive word of mouth about you that's's what happens in 99% of cases. Most people are good. Most customers that are pissed off are justifiably pissed off. Okay. So I'm talking about a very small amount of, of shit bags. Uh, and then, you know, but I would handle that person as if they were acting in good faith until you knew for sure that they weren't, weren't, um, how would I handle it publicly uh i would probably just get on the one star review and explain the situation as if you were explaining it for the

world to read not for that person to read you see what i'm saying because if that person is so hell bent on ruining your shit and you go on there and explain what happened from the beginning to the end most reasonable people are going to say look at this business owner from the beginning to the end most reasonable people are going to say look at this business owner taking the time to go on there and actually communicate with this customer and try to solve this problem and this person is still being an yeah and that's how i'd handle it yeah but try to flip that karen if you can huh try to flip the karen yeah yeah for sure well dude they're valuable assets yeah because she's already loud yes that's where people fail to understand like these people who are mad at you

um these people who are disgruntled with you these people who are frustrated with you when you when you when you switch it the script on them and you actually solve the problem they usually become in my experience have become our biggest fans you know people who are loud or loud whether they're happy or not make them happy that's true you know so that there's an opportunity there for everybody um if you handle it right and plus furthermore you know if one customer has a problem with this thing it's probably a good opportunity for you to to kind of look at your systems and say okay uh we need to fix this so this doesn't happen again and be legitimate about it you know the days of the days of sweeping customers under the rug are over you

you can't afford to do it no not with these right here no because everybody's an influencer every single human being is an influencer and every single human being can tell everybody anything they need to tell them in the click of a button that didn't exist 30 years ago 20 years ago that wasn't a thing Alright, so businesses back then and a lot of these businesses run the same way notice them All right, the companies who that when you call them you can't get someone on the phone All right, or you can't get you you you go to their website You can't find a way to actually contact them. You can't talk to a person in their building all right you call here you're talking to a motherfucker that works here right

you're not talking to someone uh you know making moon slurpees hey i gotta keep it real man you're talking to a fucking american right over there in st louis missouri you know what i'm saying real shit though yeah who who actually gives a fuck because this is their career you know what i'm saying like do support those companies by the way it's hard to do business that way it costs a lot more money to do it that way you know that's my pitch yeah well guys that was three yeah Guys go pay the fee