Right About Now - Legendary Business Advice - Charles Nader's Changing the Healthcare System: Doc.com's Mission to Deliver Free Care Worldwide

Episode Date: November 25, 2025

Right About Now with Ryan Alford Join media personality and marketing expert Ryan Alford as he dives into dynamic conversations with top entrepreneurs, marketers, and influencers. "Right About Now" brings you actionable insights on business, marketing, and personal branding, helping you stay ahead in today's fast-paced digital world. Whether it's exploring how character and charisma can make millions or unveiling the strategies behind viral success, Ryan delivers a fresh perspective with every episode. Perfect for anyone looking to elevate their business game and unlock their full potential.     Resources: Right About Now Newsletter | Free Podcast Monetization Course | Join The Network |Follow Us On Instagram | Subscribe To Our Youtube Channel | Vibe Science Media SUMMARY In this episode of "Right About Now," host Ryan Alford interviews Charles Nader, CEO of Doc.com, about revolutionizing global healthcare access through telemedicine and AI. Charles shares his inspiration from witnessing healthcare challenges in Mexico and explains how Doc.com offers free, AI-powered medical consultations via smartphone. The discussion covers Doc.com’s for-profit model, which funds free care through pharmacy sales, its rapid expansion, and upcoming NASDAQ listing. Charles also highlights the company’s mission to make healthcare universally accessible and invites listeners to follow Doc.com’s journey toward transforming healthcare worldwide. TAKEAWAYS Overview of Doc.com and its mission to revolutionize healthcare access globally. The role of telemedicine in providing free basic healthcare consultations. Use of AI technology to enhance the diagnostic process and streamline patient-doctor interactions. Discussion of the challenges in healthcare accessibility observed in Mexico. The business model of Doc.com, including its for-profit structure and revenue generation through a pharmacy. Efficiency of consultations, with a focus on primary care and preventative medicine. Statistics on case resolution rates during initial telemedicine consultations. Plans for expansion of services, including therapy and veterinary care. Preparation for a public offering on the NASDAQ stock exchange. Strategic importance of the Doc.com domain name for global branding and outreach.  

In this episode, we had an insightful conversation with Charles Nader, the visionary behind Doc.com. Discover how Charles and Doc.com are aiming to fundamentally change the future of healthcare. And that starts right about now. We really based our technology build on capturing scientifically relevant data, which in healthcare, data is extremely important. It's one of the pillars of medicine, epidemiology and analytics. What we did is we built something that captures all that data. We can use it to train our own AI. models to make each consultation more precise.

Basically, what we go through is a sophisticated process that leads up to connecting you to a doctor where the AI is doing the legwork. It presents it to the doctor all processed with a suggested diagnosis, a suggested treatment. Really, it saves a lot of time. This is right about now with Ryan Alford, a Radcast Network production. We are the number one business show on the planet with over one million downloads a month. taking the BS out of business for over six years and over 400 episodes.

You ready to start snapping next and cash in checks? Well, it starts right about now. Hello and welcome to write about now. Always talking about what's right, what's now. We come to Charles Nader. He is the president and CEO, the chairman of Doc. DoC.com. What's up, Doc?

It's a pleasure to be here, I am. I appreciate it very much. Well, there's a lot happening right now. the world. What we're doing is pretty significant in regards to technology in the world's situation and how it can have a huge impact on society. The mission of providing free basic health care globally using tech. I'll tell you guys a story. I studied medicine in Mexico. I used to go to the general hospital in Mexico City. There would be lines of people that would form around the hospital. These people would come from outskirts of the city and spend half a day, four or five hours to see a doctor there.

It was very taxing for the hospital. Most of the cases were cases that could have been solved at home. You had a guy come in, pain in his abdomen. Oh, you know, I've been feeling bad. It's been hours now all day. And it turned out he had bad tacos last night. The problem really was that there was no easy access to health care that could solve these types of situations.

Mexico in particular, a lot of these people, they don't have bank accounts. They didn't have credit cards. Amazingly enough, even the poorest of everyone still had a smartphone. That's that ubiquity of smartphones. They would find a way to get a smartphone. Really, it was something that I was inspired a lot. Our objective was to solve that access to healthcare because it takes its form in different shapes, different ways, and different parts of the world.

But really, it's a global problem. I wanted to create a solution that would tend to that specific problem because the world doesn't need more specialists. You actually need more preventative medicine, more primary care to guide you in the right direction to be easily accessible. The way we ended up solving it was through free telemedicine and built the business around that. ways of monetizing around free health care. It became my life mission. It has a huge, beautiful

social benefit. Maybe a basic service. You get to connect and speak to a doctor through telemedicine. There are limitations. We try to limit it to 15 minutes because really if you need more time than that, you should actually go see a doctor. But at least we can guide you in the right direction. If it's more simpler things, we can give you a prescription and it solves that basic access to healthcare problem. Our service is 24 hours a day on demand. Anyone can call you don't need insurance. or anything. We really based our technology build on captureizing scientifically relevant data, which in healthcare data is extremely important. It's one of the pillars of medicine, epidemiology and analytics. What we did is we built something that captures all that data.

We can use it to train our own AI models to make each consultation more precise. Basically, what we go through is a sophisticated process that leads up to connecting you to a doctor, where the AI is doing the legwork. It presents it to the doctor all processed with a suggested diagnosis, the suggested treatment, really it saves a lot of time. Because if we can save even 30 seconds on our call average, we used to have a call average of 11.8 minutes, we can reduce that to less than 10 minutes. It allows us to treat thousands more. That has always been our objective to optimize that as much as possible. And because we have sophisticated AI tools now, we're able to achieve that, which allows us to scale more and really make free basic healthcare reality

for the world. And it's just an exciting time for us. It's really one of the most significant in times of human history combining these things because these service like ours is now something that can be made a reality. It's not dependent on governments or institutions. It's just a standalone thing lives on its own. We have our pharmacy vertically integrated. That is part of our business model. Our mission now is to go spread it to all continents. You know, I want to look back four or five years from now and say, we did it. We started this in Mexico to solve the need and it evolved. And now we're a U.S. company soon to list on the NASDAQ. It's just been an amazing journey. with a lot of different evolutions.

We built our business around solving the problem. You know, what is the problem? Access to health care. It wasn't just focused on trying to make money. We found ways of having a scalable business around it, but solving the problem was the goal. Business model-wise, it's a for-profit company. I heard NASDAQ, I heard for-profit.

So doctors are committing their time for free basic health care. Obviously, 5, 10, 15-minute session. Walt me through that business model a bit for doctors' time, how that's compensated if it's free. Essentially, we pay the doctors. They are compensated. We pay them. And our business is pharmacy.

That's our core business. We have other revenue streams. We did thousands upon thousands of consultations throughout the years. And one thing was very clear. Most patients ended up with some sort of either prescription or suggested product. It was just common sense for us to make that the core of the business model. In order for that to work and be scalable, we have to really optimize and create our own protocols for telemedicine. If we're able to optimize the amount of the amount of business model, we're able to optimize the amount.

patients or doctor sees per hour, then the business is scalable. Let's say we have 10 patients seen per hour through our service and two or three buy from us. It covers the cost of our services and then the rest becomes profit. One of the things about pharmacy is pharmacy as a business is a very noble business. It really works in all markets. What makes us scalable is pharmacy. It's not pharmaceuticals. It's different pharmaceuticals and pharmacy are two very different things. I think in the current administration in the U.S., you see all these health care reforms happening. And the focus is really on trying to reduce drug prices. It doesn't impact how pharmacies work.

Pharmacies will still keep on selling to their customers. It does impact the total price of the product, but pharmacies still are ongoing. Our business is really pharmacy and all the additional revenue streams. And that's why our whole platform is focused around optimizing the time. All these pharmaceutical companies in the U.S. spend billions of dollars on advertising and marketing, which drive people to the doctor because they hear about symptoms that are marketed that they then go. and then the doctors get paid, then the pharmaceutical companies get paid, the consumer's always

writing the check. None of it subsidized. We could have a whole show about just that part of it. Let's go down the path of what I said is generally true. It's a very interesting approach and obviously, you know, has some altruistic values to it that are baked in because there's a lot of people that need this health care. But it's an interesting model where the pharmacy profits are paying for the visit essentially, the quick visit, the efficient visit that we all long for a lot of Because again, how much time is wasted driving to the doctor, waiting at the doctor, getting into the doctor, waiting on the nurse. There's so much inefficiency in that process as it is. And I love my doctor, but just saying, I can't tell it like it is.

You're serving all types here. But there's a lot of efficiency here that we could learn from. There has to be a clear separation between what the doctor does and the prescription side of things, the product side of things. What we wanted to create was the ultimate healthcare solution. You do want to have a consultation in easy access and something that's pure. That's not influenced by any one brand or anything. You want that to stay pure. And it's really a requirement.

It has to stay like that. But you also want to have treatments because treatments are a necessary thing in healthcare. It's really having a clear separation there. That's how we built it. So doctors, for example, are they're not incentivized for to do any kind of prescriptions or anything. Their objective is just to give the highest quality consultation within that moment possible and solve that patient's problem. Yes, we have a pharmacy. It's vertically integrated.

But there's no incentive there to prescribe a certain medication more or anything. You need both sides of it. You're right. It's true that the way the system has been kind of created over the last 50 to 100 years, there's been a lot of interests and a lot of changes and influencing happening. It's still antiquated. We started this in 2012, the whole journey, what evolved into today's doc. And I just, even back then, there was Skype that already existed.

There's still many types of cases that are more on the primary care side. that you can solve through telemedicine through video chat. We're now in 2025, almost 2026. It still hasn't gone mainstream, which is incredible to me to think, wow, you know, it's we're pushing this. I think we're that key that unlocks telemedicine to the mainstream. What volume of patients are being served and what percent of them go on to need more than just that? How many things are getting knocked out with that one 10, 15 minute visit versus they have to go to a next one?

and how many people are we serving? Historically, our statistics have said majority of things, let's say more than 50% are things that we can solve. So you're talking about thousands of types of cases now. There's a lot of gastrointestinal and respiratory issues. You have a lot of focus on us. If you look at telemedicine things out there right now,

they're more focused on specific niches like weight loss. We're just saying this is a healthcare solution for whatever you need. And the data comes in from patients using it. Okay, normal, very common. Any hospital will tell you. that gastro and respiratory are the most common types of ailments that people have. Those are the most common. In the U.S., there's state-by-state regulation, unlike in other countries. We're doing basically a staged rollout throughout the U.S. More and more people are finding out about our services.

Historically, you've treated hundreds of thousands. We want to make that millions go from there. Part of the reason we're listing on the NASDAQ and moving forward with this is because that really allows us to export what we've created and what's currently running in the U.S. to other countries and scale it much faster. That's the path ahead of us. That's our growth plan ahead of us. Especially for general stuff. I mean, look, if you got something special, you need a specialist,

you're going to go see something more in depth. That makes sense. But for everyday stuff, it makes a lot of sense. We have three services, medical, therapy, and veterinary. So basically the same process. Those are coming in next year, therapy and veterinary. All you do is press the button. And the first thing it does asks you what type of consultation.

We're just going to go into medical assistance. Then after that, what we do is we can speak to it. My head hurts. I have a headache. and I think I have a fever. It just records that. Now, it scans your face. What it does is a lot of patients will tell you things that, oh, you know, I feel this way. Then when you do it real-time scan, you see their pulse and their blood pressure and other metrics tells a different story. So that's very useful to make a higher quality consultation for a doc. It's about 30 seconds. And within that 30-second period, we can determine lots of different metrics. So once that's done, there's discovery questions that are done based on what I told. my head hurts, like when did it start hurting? A minute an hour ago, where did you feel your headache back of the head, different discovery questions based on what I told it and based on the scan.

And then after that, it allows you to upload any pictures or any kind of documents. Let's say you have a rash on your skin or you're taking certain medication or you have a blood test. You can upload any of that. And once that's done, it puts you in queue. It's a 24-hour service. What's the average wait time, Charles? I can go from 15 seconds to five minutes depending on the hour of the day.

It really depends on the days. The weekends have more people than the weektimes on the East Coast during the nighttime. There's less people that use it. It's really common sense goes that way. But either way, just to wait five minutes and speak to someone at no cost, it's worth the wait to speak to someone. And anybody where this is available can use this for free. Yep. Anyone you don't need insurance.

You don't need anything but a smartphone, basically. And download it from the app store, of course. Fascinating. That's really interesting. When is your NASDAQ and all that roll out with a detail? We plan on listing before the year ends. We spent the last year and a half prepping the company for that. It was a lot of work to become public company.

That's what they call. It's happening soon. We have something very unique for the public markets as far as what we do. And really because of the nature of our services, I always thought that as a company, we should be a public company. It's health care. It's highly regulated. We're doing something very disruptive as well. And it's just something that I think, in the first.

enhances the company more being public because it also brings more attention to our solution. It's a huge milestone for us. We put in one of the things about public companies, people don't realize. Taking a company public is a hard thing to do. Just the auditing alone. It's like, wow, it's the amount of detail in PCOB auditing. And then you realize it's also beautiful in a sense because it forces the company to have everything clean and straight. And in our particular case, it really has enhanced a lot of the things that we've done. It just makes everything so much better in pawns. So it's been a lot of work, but we're essentially at the almost at the moment to list. And it's something very exciting for us.

It's just been, you know, everything's coming together. I do know how much scrutiny and how big a deal that is. It's not an easy process. And I have to ask, what did we pay for doc.com? You had to have bought that, I'm sure. Yeah, yeah. It wasn't cheap, my bet. It wasn't cheap.

I acquired the name in 2018. It was something that I just thought it was a perfect name for what we were doing. The name I was after for essentially a year. It used to be owned by a big company that owned DTS sound technology for movie theaters. They acquired the name through a different acquisition that they did of a different company. They had it as an asset. But in that way, it was like passed on over the years since the 90s. So it was never actually used in a significant way.

And I was after it and I actually spoke to the receptionist company. That's how it all started. And I was just like, hey, you know, I really want to buy this domain that we don't have it. And I'm like, yes, you do. You know, I had to send her some flowers so she remembered my name because I would call every week. And it just turned after a year later, we were able to buy it. The day it transferred over to us, I got offers that were over 10 times what we had paid. It was one of the greatest things.

It was just one of those pieces that I thought was necessary to really make it global. It works in multiple languages. Doc is really doctor in Spanish and English. And even in Chinese, you can say Doc, and they know what that means. It's, I think, the perfect name for what we're doing in our mission. It is. As a brand marketing guy, very smart play for what you're doing. Hats off for that.

And congratulations on everything you're doing. And he's just called a action I've ever had. Go to doc.com to learn more or any other callouts, Charles, either social or otherwise. You can follow us at doc.com official or on Instagram and on Twitter. My personal Twitter is Charles Nader. My Instagram is Chuck Nader. And just follow us. We're on social media.

We're starting a lot more campaign. pains now to create more awareness. There's a lot of very amazing people helping us out from all walks of life, from people's celebrities, from Hollywood and from athletes and things like that. People that really believe in what we're doing because of the benefit that it provides. You'll see that happening. And it's just right now we're just focused on growing as a public company. I want to look back four or five years from now and say, okay, we did it. Our services are available all over the world now. We can now say we actually change the world for the better. That's our focus for the next four or five years.

Hopefully we can get it done faster. Well, on your way. Appreciate you for coming on and sharing and for all you're doing. Thank you very much, Ryan. I appreciate it. Appreciate the time. Hey, guys, you know, to find us, Ryan is right.com. We'll have links to social media and the easy handle, which is doc.com.

Find out, learn more, and you can watch for that public availability comes on NASDAQ over the next few months. We really appreciate Charles for coming on. We appreciate you for making us number one. one. See you next time on Right About Now. This has been Right About Now with Ryan Alford, a Radcast Network production. Visit Ryanisright.com for

full audio and video versions of the show or to inquire about sponsorship opportunities. Thanks for listening.