Right About Now - Legendary Business Advice - From Automation to Empowerment: The Role of AI in Modern Coaching
Episode Date: August 13, 2024In this episode of "Right About Now," host Ryan Alford explores the transformative potential of artificial intelligence (AI) in coaching and organizational performance. Joining him are Dima Syrotkin, ...CEO of Pandatron AI, and Robert Newland, the company's Chief Revenue Officer. Together, they explore AI's evolving role beyond mere automation, emphasizing its power to enrich human interactions and broaden access to coaching. The discussion underscores AI's impact on operational efficiency, employee engagement, and innovation while also tackling ethical considerations and the future of AI in business. The episode concludes with a compelling call to action, urging organizations to harness AI's potential to foster more inclusive and supportive work environments.TAKEAWAYS The transformative potential of artificial intelligence (AI) in coaching and organizational performance. The misconception that AI is solely an automation tool, emphasizing its broader applications. The role of AI in enhancing human interaction and providing empathetic coaching experiences. Challenges organizations face in scaling coaching programs and fostering innovation. The importance of understanding employees' intrinsic motivations and aligning them with organizational goals. The future implications of AI on workforce dynamics, hiring practices, and employee roles. Ethical considerations surrounding AI, including the sourcing of information and content creator recognition. The collaboration between AI technology and experts in coaching and psychology to improve effectiveness. Trends in AI adoption across different industries and the varying pace of adoption in developed versus developing countries. The call to action for organizations to embrace AI to create more inclusive and innovative environments. TIMESTAMPSIntroduction to AI in Business (00:00:00)Discussion on AI's role in enhancing human interactions and workplace efficiency.Podcast Introduction (00:00:12)Ryan Alford introduces the show and its focus on business and AI.Buzz Around AI (00:00:35)Ryan highlights the pervasive presence of AI in various sectors and its impact.Guest Introductions (00:01:15)Ryan introduces guests Dima Syrotkin and Robert Newland, discussing their backgrounds.AI Investment Trends (00:02:10)Robert shares insights on corporate investment in AI for operational efficiency.Competitive Necessity of AI (00:02:53)Discussion on the urgency for companies to adopt AI to stay competitive.AI's Transformative Potential (00:03:23)Robert emphasizes AI's significant impact on business, comparing it to the PC revolution.AI Beyond Automation (00:04:02)Dimas explains AI's broader capabilities beyond just automation in coaching.Data Insights with AI (00:04:46)Dimas discusses how AI can analyze data to uncover patterns and insights.Coaching Evolution (00:05:58)Ryan and Dimas explore how AI can enhance the coaching process and experiences.Genesis of the Company (00:07:15)Dimas shares the story behind Pandatron AI and its mission to improve coaching.Human vs. AI Interaction (00:10:27)Discussion on the comfort of users interacting with AI coaches compared to humans.Empathy in AI Coaching (00:11:23)Robert discusses how AI can provide consistent empathy and reflection in coaching.AI's Role in Organizational Change (00:12:58)Ryan asks about the practical applications of AI in organizational settings.Scaling Coaching with AI (00:13:34)Dimas explains how AI can help scale coaching programs across organizations.Innovative Transformations (00:14:00)Dimas shares examples of companies using AI to drive innovation and product launches.Cultural Change through AI (00:15:50)Discussion on how AI can facilitate cultural and behavioral changes in organizations.AI in Talent Management (00:16:16)Robert details how AI can help individuals understand their motivations within organizations.AI's Impact on the Future (00:17:51)Robert expresses excitement about the transformative potential of AI for humanity.Current AI Landscape (00:18:37)Dimas discusses the current state of AI experimentation and future implications for businesses.Podcasting Analogy (00:20:00)Ryan discusses the diversity in podcasting, comparing small shows to major successes.AI's Transformative Role (00:20:34)Dimas highlights AI's potential to redefine organizational leadership and coaching.AI in Customer Service (00:21:36)Dimas shares a case study on a fintech company automating customer service with AI.Human vs. AI Interaction (00:22:29)Ryan and Dimas explore the differences between AI-driven conversations and human interactions.Challenges of AI Advancement (00:23:54)Dimas discusses the limitations of current AI technology and the quest for true intelligence.Quality of AI Responses (00:25:20)Dimas explains the importance of response quality and the challenges in achieving it.The Future of AI Tools (00:26:41)Ryan raises concerns about AI tools taking knowledge without compensating creators.AI in Coaching vs. Search Engines (00:28:17)Robert contrasts AI coaching frameworks with traditional search engine responses.Collaborating with Thought Leaders (00:30:00)Dimas mentions their strategy to partner with leading thinkers in the industry.Client Acquisition Focus (00:31:30)The team discusses their priority on acquiring clients and collaborating with thought leaders.Global Adoption of AI (00:33:14)Robert shares insights on the rapid adoption of AI across different regions and industries.Closing Remarks and Future Plans (00:34:41)Ryan encourages listeners to explore their AI platform and hints at a future episode. If you enjoyed this episode and want to learn more, join Ryan’s newsletter https://ryanalford.com/newsletter/ to get Ferrari level advice daily for FREE. Learn how to build a 7 figure business from your personal brand by signing up for a FREE introduction to personal branding https://ryanalford.com/personalbranding. Learn more by visiting our website at www.ryanisright.comSubscribe to our YouTube channel www.youtube.com/@RightAboutNowwithRyanAlford. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
Transcript
Discussion (0)
I don't think this is replacing a human.
This is just helping me
it's like better as a human
so I can be better with other people,
be better on my workplace,
be better with my family.
Just fascinating.
I did not expect it in this mindful.
This is right about now
with Ryan Alford,
a Radcast Network production.
We are the number one business show on the planet
with over one million downloads a month.
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for over six years and over 400 episodes.
You ready to start snapping,
next and cash and checks? Well, it starts right about now. What's up guys? Welcome to Write About
Now. Hey, we say we're always getting right and it's always talking about what's now. And look,
guys, if you're listening and you don't know, there's a little buzzword out there. I hear on every
corner I see on every social post two little letters called A and I. I can't get away from them.
They're everywhere. But look, they make my life easier. They're making every world. The world a better
place in a lot of ways. And look, I'm pumped to have two guests today who are at the forefront,
the CEO of Panditron, Dima Surrunken, and Robert Newland, the chief money officer is what I'm
going to call him, Robert. He's Chief De Niro, Hancho.
What's up, guys?
It's great to have you guys. Hey, we're all over, we're all over the planet today.
I know, Robert, you're down in Florida and Dima. I think you're across the pond, right? Or
home today. Yep. I'm in Helsinki. Yes. We have a pretty big office here, so visiting our people here.
Yes. Very good. Very good. I mean, you know, I joke to my monologue about the AI thing.
And we're going to get to be, we're going to talk all about Panetron, AI coaching, driving organizational
performance. But it is the buzzword of the day. I mean, it is everywhere. Like, how did you
got like how do you guys balance that like the differentiation of what you like you're doing and like
you know what's their overall uh i don't know sentiment of the industry these days probably do you want
to take it sure i'm happy to bunch of conferences so you know we taught we talked to a lot of people out
there and i can tell you at least from a corporate standpoint there isn't a single company uh large
or mid-sized that is not investing crazy amounts of money in how to leverage AI
in many different ways that we can get into later.
So this is not at NAP4.1, this is a happening now probably for a number of years,
but everybody's in the bandwagon right now.
Not everybody knows what to do with it,
but everybody's spending crazy amounts of money trying to figure it out.
Well, it doesn't it come down to like they know, you know,
they have to because at some point the efficiencies,
your competition can't have like, what, a,
a 60% operational efficiency over you, right?
Is that what it sort of comes down to that and the promise of the, I don't know,
the money savings combined with human combined with, you know, right sizing organizational
structure?
I mean, there's a lot of different things, but it seems like Robert, you know, being the money guy
at the end of the day, it seems like it's somewhere grounded in that, I think, for a lot
of organizations.
Like they don't want to get left behind.
Is that what it is?
Yeah.
Yeah, but there's also a once-in-a-generation opportunity, probably, you know, even Bill Gates said this is bigger than the PC, for example.
Because it's not just a big shift in the way in which we do business, but it's also a speed of change.
Even the PC took about 20 years to reach mass adoption.
Chad GPT took 10 months.
So, again, when you combine the two of them, it just makes it compelling for everybody to get on the bandwagon as soon as possible.
Yeah. Dehima, what's your perspective here, you know, of what you're saying. You guys go to all the conferences, right?
Yeah, I think like people think a bit too much about AI being only an automation tool and I think it's so much more.
And maybe we'll tap that with what we do as well, but we see, you know, even though we say AI coaching, it's so much more than just coaching.
Like suddenly it becomes, you know, a completely different tool that we've never had before that can also guide.
your whole strategy.
Because suddenly, besides just coaching people, you can also collect data about what are the
biggest topics that they are, you know, talking about.
And what's behind those topics?
What's the roof causes?
And then you can combine all that, aggregate that, and look at the patterns.
And it's something you could never do with human coaching.
So I think people oftentimes think too much of it as like this, well, I have this process,
I'm going to automate it.
And that's going to be the saving.
And I think that's going to be the first step.
I think that makes sense.
But I think it's going to go beyond that.
And we're not fully even comprehending that.
Like, what are all those, what all those things can be?
Yeah.
And I think it's, when I think about, I simplify things for clients.
And, you know, for a long time, it's sort of like, is it, I sort of was dividing it.
Okay, it's going to do more for us.
But it's kind of doing, it's doing and thinking, you know, at a process level.
And I think a little bit of what you just described, Dima, like the way it can process that
information and withhold it because, you know, if we walk into a meeting and have a discussion,
you know, unless someone took really good notes, you know, at best, it has somewhat a value.
But when that information is being processed and managed, like you said, by someone that can
sort of create trends, create, like think through that data, process it at faster speeds and
curate it in different ways, we get into a really fascinating place with just the overall
advancement as these things come in together we talk a lot about like the AI way we've never
we could never do before I think is also remarkable so that's also something like for us
like previously companies maybe had HR surveys where they would ask people how do you feel you know
scale from zero to 10 and then you're like okay it moved from 0.4 to or whatever 7.7.6 and you're like
what does it mean it doesn't really doesn't really mean anything and then suddenly you can make it very
complete, but actually going into specifically what people sat and what was the meaning behind
it and aggregate all this concepts, find kind of criminalities and almost like talk to thousands
of people at the same time.
Let's back up for the audience.
I got so excited because AI is like all around me, you know, like going down these roads.
Dima, how the hell did you get so smart?
Like, that's what I want to know.
Did it, did AI program your brain or something?
I, you know, you're a young guy.
You're getting after it.
let's set the table, you know, as a CEO of Panditron talking with Dima, you know, like,
what, what, uh, what created this path to, uh, intelligence and, and, uh, entrepreneurism?
Yeah, I just don't have a man, all right.
Robert, we'll talk much de Niro in a minute.
No.
Yeah.
So, yeah, like, jokes aside, actually, there, there is like a Genesis story for the company,
which, which is connected to, like, my Genesis story.
well where like I was part of a nonprofit called Isaac accidentally actually Robert was also
part of it some whatever 30 years prior um but that's not going to do that yeah did he's any
happy because he's a great hair oh man he's not cool man he's he's got gray hair we can hire him
i know i got some of the beard here i know robert you and i are probably closer than dima i'm with
you brother yeah and a big part of that was actually getting exposed to coaching
for the first time. Really like being like, okay, what do I actually want in life? Like, where
am I going? What's important? What are my fears? What are my dreams? And I think before that I've
never really like asked myself those questions. And that's fundamentally what coaching is about.
It's about asking this like very deep questions, supporting someone through that process,
helping them set goals, fall off on them. And that really like, you know, so to your question,
I wasn't to be pursuing AI. I was pursuing the problem of how do we provide this powerful technology
psychotechnology of coaching to more people.
Because it felt like, okay, you know, if you've got any problem in the world,
if you think of, you know, the Ukrainian war, like sometimes I think, well,
if Putin would have had therapy in childhood, like would have that been prevented, you know?
And sometimes people are like, well, Dima, but what about like an asteroid, right?
Like you can't control that.
It was like, that's not related to psychology.
And then we have this movie, don't look up.
And there there was an asteroid and they fucked it up, you know?
They were like, how, what's my masteroid?
That's like, running up.
And then they did them because they were, like,
fighting for the last, like,
so, like, to me, all this problem.
Change.
Everything is related to how we behave and how we react,
how we think, how emotionally aware we are.
And so I was pursuing that problem.
And we were in this space, even before AI became a thing.
And we had, like, human coaches.
And then, like, a founder was our head coach,
Laudy was like, we should do chatbots.
And I'm like,
job bots don't work.
dude like it's just it's not never gonna work and so we we had like human coaches who were doing it via chat
so they would just like log in and they would do it like like you would text with a friend on the
WhatsApp but was it was a coach you know it's it's fascinating playing with the tool I'll you know
and watching gaming and listening to her you know interact with it it's really crazy how far it's
come like you know the intelligence they react to the human the humanity that you can sort of feel
within these tools is especially with panetron i mean it's it's amazing i mean because part of me is like
can you replace that human touch and all that but then you start interacting with a tool and the way
with right right i'm joking that it's more empathetic than i'm yeah he's probably true he's not joking
Dima, I'm just barely getting to know you, but I think it might be.
There is a quote from one of our uses in Australia, which is Dima knows is my favorite, and she says,
I know this is not a sound kind of weird because although I know I'm talking to an AI chatbot,
somehow I'm more comfortable talking to my AI coach than a human because I do not feel judge.
So what we're learning from this, at least in AI within the realm of coaching, is that in coaching, what people are looking for is, you know, they're looking for availability and empathy, right, and then reflection.
And we can provide a high level of consistent empathy to AI coaching, 24-7 availability, and then deep reflection in meaningful ways.
And it really, you know, it's one of the areas, and I want to quote the here, that from an ethics sample, you know, AI coaching is one of the areas in AI that is.
it's not really replacing humans.
I think we help humans reflect better of themselves so that they can interact better with
one another.
And I think that's a beautiful thing.
Yeah.
I mean,
it is because I think you started with like the biggest point I think.
And I think about, you know,
people think about the judgment of others a lot.
And if you could remove that barrier.
Yeah.
I think you unlock some potential authenticity and realness.
that never gets unlocked human to human.
That is exactly what we're seeing.
And listen, I've been in talent management.
Okay, I'll say that as long as Dean is being alive.
Yeah, yeah.
But in all these years, I have not seen something experiential that allows for this level of vulnerability for a human.
I never thought it would be possible.
Even when I first started seeing this comments,
I thought, no, it's got to be an outlier.
Then you see consistently getting this feedback of the experience.
And again, I don't think this is replacing a human.
This is just helping me reflect better as a human so I can be better with other people,
be better on my workplace, we better with my family.
Just fascinating.
I did not expect it, but, you know, is mind-blown, frankly.
Talk about the nuts and bolts, you know, of Panditron.
You know, like I'm an organization.
And this is for either you, Robert, or you, Dima, you know, like, what is my problem and what is this solution?
Like, just as plainly as, you know, your natural voice, you know, of what it is.
You know, sometimes we, you read products, slicks and sheets and speeds and feeds and all these things.
But I love what you said, Dima, because starting with the problem like you did versus a lot of people are kind of going, okay, this is AI.
Pretend this hat is AI.
I'm trying to fit the AI into finding a problem versus starting with the problem and AI being part of the solution, which is what I heard from you.
But talk to me about that exact, you know, deliverment to a potential company.
I think there's two big buckets of problems that companies try to address.
one is just scaling coaching and support for employees.
They already have these programs, but typically it's just an executive level.
And they're saying, hey, how can I give this to a thousand people?
And the goals there are pretty broad, right?
It can be employee engagement.
It can be leadership development.
That's one bucket.
The second bucket is when a company comes to us and they say, look, we want to change.
We want to be more innovative.
We want to install, you know, say, yeah, people to experiment with AI.
We want them to actually launch new products.
We want them to play with it.
We want them to resolve whatever fears they have and kind of go around it and test them.
Are they actually true?
So in the span of like six months, we helped them to launch three AI products with AI coaching tool.
And it was a public company.
The stock went up 24%.
They were quite happy as a result.
Of course, you know, as it was only I will see, you know, where the results actually, you know,
end up delivering, but I think it was...
Hey, I just want to say street revenue office are not happy
to make an equity deal on that one.
Ah, I'm about to say, Robert would be happy.
Robert would take that, 24% increase in stock.
Yeah, we should have done that.
But hey, hindsight 2020, right?
Yes.
Yeah, and with those kind of changes, right,
whether it is AI change or there's like,
we want to be more innovative,
agile transformation is not a bother word
that gets thrown around where we basically
multi-disclos, the silos.
Always, like, when you have like 100,000 people,
let's say you're the CEO of Siemens,
it's really freaking difficult to, like,
change the direction of the Titanic.
It's like, even if you're the CEO,
you're the most powerful person in the company,
doesn't really mean much.
Like, all you can do is, like, send people email,
like, do training and then media like,
and behavior is so entrenched
that it's super difficult to change it.
And this is the tool that's only a lot.
you to go and sort of like talk to everyone, kind of spread your gospel, nudge them in that way,
but also do it in a way when you kind of interact with them and you also get their opinion
and you then kind of deliver back, what are the challenges?
What's stopping us from transforming them?
What are the systemic challenges?
Yeah.
Is it?
I mean, in a way when I was, I don't know if I saw these exact words.
I'm sure they were somewhere.
I'm sure you guys would like me if they were.
But like HR in a way.
Like human resources, you know,
sub-segment of it. I know you're not replacing, but it certainly felt like a gigantic HR resource.
Well, let me bucket this thing in a certain way and then kind of frame us. So when you look at
organizations, you see a lot of HR assistance, right? How can I use this information to AI and be
quicker at it? Then you have what the micro-center, which is how do I optimize processes through AI?
what we're doing, which isn't the talent management sort of realm, if you will, is sort of dealing with, you know, with the Simonsonix and why.
You know, it's not what you do, but why you do it.
At the end of the day, every individual does something for a reason.
And if you want an individual to contribute to an organization, if you want an individual to sort of shift direction with the organization because they're going to a new market, new product, no industry, whatever the case may be, it's personal for them, although it's to change.
for the organization.
And the AI coach allows you to reflect on the why and what are your inner drivers,
intrinsic motivations, to sort of come along for the ride.
So I think a lot of the mistakes that we see in organizations is that we train them on direction.
We tell them where they need to go, but we're not really investing time and helping them
think through the why should we come along for the ride.
And it's all nearly impossible to do that until you get to scalable AI-based coaching.
Because otherwise, you can do this mass training, mass messaging, mass communication.
The ability to move the needle at scale by engaging with people in the thousands on one-on-one basis
to sort of discuss why is really game changer for organizations and humans.
And I got to tell you, Ryan, I'm just happy to be alive right now in this moment with AI
because it's really a big, big thing happening for the planet.
Yes, it is. I mean, it's clear.
And I think the note on the how fast GPT, you know, the 10 months, like the scale is, you know, a proof point of that.
So I know, I mean, you guys are all the AI conferences these days.
I mean, what's the, I mean, it feels like a little bit of the Wild Wild West, but not because like people aren't intentional.
But like, what does it like with all the AI buzz it, you know, for a broader perspective in the industry and, you know, sharing.
what you guys are doing and the investor talks and all that stuff.
What's the lay of the land?
I think in many ways, like, on both like the client investor sides,
for many people, the question right now is,
what happens when this scales, right?
I think there's currently an AI experimentation budget,
and it's not yet clear, like, where does the AI budget go after that, right?
So we experiment once we start scaling all this,
like where does this go?
Does this go under the existing budget?
Do we like cut some of the existing stuff
and kind of replace piece of that?
How do the processes work?
Do we need to hire less people?
Do we need to hire more people?
Because of this, I think like we are very early on
where it's like still in many ways experimentation
and many companies are trying to extend
what's actually going to happen next.
Like how is this going to impact it?
And I think another thing,
thing that I always say is that, like, even though we say that it's AI and this are just two letters,
there's so many different applications.
Like a Chad GBT and a self-driving taxi that I use frequently in San Francisco are like so
freakishly different.
Like there's almost like nothing in common, but both are like AI, you know?
And so in that regard, like we need to be kind of very careful with, you know, when testing
these things, treating them all differently as well.
Because they are different.
Yes, DeMa, I like that analogy because you know what I like to say?
I think podcasting is too broad.
You've got two guys in a closet doing a hobby, and then you got the number one show in the world in business.
And Rogan make it 300 million over here.
You know, I don't like broad categorization.
You know, like AI, there's a lot of different things with which sort of the principles, I guess, of artificial intelligence are being deployed in a
a million different ways, right?
I think that's what you're saying.
Exactly, exactly.
And also that we're still comprehending, right,
like what the impacts are going to be, right?
Like, for example, it was what we do, right?
Again, even though we call it AI coaching,
I almost feel like this can be a tool
to almost lead your organization in a completely new way.
Because suddenly, in comparison to human coaches,
you can actually align AI with your organizational objectives.
so it can kind of notch people in that direction.
You can collect all this data about, like,
what are the systemic issues that can, again, help you adjust your strategy.
And at the same time, you can kind of support people.
So it almost becomes, you know, less of an employee benefit tool
and more of a leadership as a service, if you will, right?
All that leadership wasn't done, maybe because of lack of skill,
maybe because of lack of time, whatever the case may be.
And so I think in many cases, you know,
since we're still figuring out, like, what happens once we,
once we scale this thing.
Like, you know, another example is like all the processes, right?
Like, you know, customer service, I think there was a Swedish Sintech company that
published that they saved like, you know, millions on kind of automating, I think 90% of
their customer service and saying actually like a lot of it is not that difficult and it's pretty
repetitive.
And, you know, yes, we need that like a little bit of a conversational touch there and we now can
have with the zone of AI.
Dima, Robert, you know, what's your perspective, you know, on, you know, like what you guys
are doing, the conversational kind of chatbot experience versus the AI where, like, it could be
one of the three of us regenerated and talking these things, you know, the humanity that might
be artificial versus the words on the screen, you know, have you guys, what's your perspective?
there.
You might want to go?
Yeah.
I mean, I think in some ways we're still, you know, sometime, sometime away from that.
And I think it's an interesting question of like, you know, will we get there fully and will
it still be a gimmick?
And I think that with the current level of technology, you can do a lot already, right?
Like, I think with the current level of like GPT4 level technology, you can do AI coaching,
for example, right?
In the same like format as we do it, you can most certainly do voice.
can you do sort of an avatar that sort of does as well?
Maybe sure, but can you get it from this level of like, I don't know, what is it at right now?
Like a bachelor student to, you know, something that's actually like even more intelligent.
And that's not totally clear because currently, I mean, you know, a bunch of models are kind of converging on a similar level of performance.
And so I think that's really like, that's going to be very interesting in the next year to see, you know, what are this, you know, Microsoft.
and similar companies that are building this huge data centers,
like what's GDP5 going to be like?
But the thing is, like, I think even if we stop, like, here in terms of an
which, like, a certain plateau before the next breakthrough occurs,
that's already, like, having a huge impact.
And I think, like, that's way more likely than,
than, like, this, what's called, like, artificial general intelligence,
where it, like, really simulates a human in, like, every way.
So far, we don't really have any clue on how to do.
do it. And, you know, maybe the metaphor, I don't know if it's as clear, but it's like,
people sometimes are like, well, you know, won't we like just upload our mind, right?
And just like, exist forever. Like in theory, that's a good idea. But we have no clue how to do it.
Like, like, how are you going to like encode consciousness into something digital? And this is like a
similar level problem where it's like, yes, this like, you know, chatbot that predicts the next token.
and sort of response more or less kind of plausibly,
that seems, you know, we've done it.
We can see how that's done.
But like doing something that actually goes beyond that,
hard to say.
Yeah.
We already consumed all the internet data and put it in there.
That's what it came up with.
So am I,
so am I simplifying endema like in your,
you describing that, like,
obviously they already have like talking avatars now, right?
Like we can duplicate ourselves or pick, you know,
Tom, Harry or Sally that we like, that's the, you know, regenerated avatar.
So knowing that those exist, am I oversimplifying that you couldn't just feed the answers that
you're giving to that avatar to then give it back to them as a human form talking to them?
Yeah, I think the question is just like the quality of the responses and the quality of like facial
expressions. I think it will probably get there over time. The question is like, what are we talking?
Yeah. And in terms of like GPD4, I mean, anyone who use chat GPT, I think you're both like amazed at
its quality, but you also like notice this limitations. And it's like it's easier to go like 95%
there, but going like 100% there. I think that's like super challenging. And that's where like a lot
of our engineering work, right? Like it's not just chat. GPD like you need to do a lot of work with
both like experts like right so we employ like coaches social psychologists therapists to kind of look at
that and see you know change management consultants you know what do we need to tweak what didn't work
how do we approach it better to also technological solutions right like okay how do we kind of simplify
the flow so that we kind of simulate this magic and it's not visible that like in reality
there is like you know there are cracks yeah and you can find them if you like try really hard
when are we going to get so that I think like yeah we're really at crossroads right now
so it's very interesting like what the next year is going to show either it's you know straight
into singularity or oh we're just settled with this you know beautiful society that
automates you know 80 percent of routine work which is also pretty good yes uh I talked about
this on my news show you kind of said something that sparked a Dima you know you
You hire therapists and you hire all these other inputs, right?
Because to get an output, you have to have input.
We can agree with that, right?
So my problem has been with ChatGBT and all this other things.
You know, the great thing about Google search is, okay, that Google makes a lot of money,
but you get SEO value and you get people ultimately to your website
where I will do a transaction for the content that I've created, right, if you do it right?
chat GPT and a lot of these tools are taking information from people that spent money, time, or their thought to create.
And we ain't paying for the ingredients.
Excuse my, I ain't.
And so we have to, you know, if I want to make chocolate chip cookies, I got to go by the store.
I got to buy flour and I got about chocolate chips and sugar and milk.
So are we paying for the ingredients?
You know, with all these tools.
sounds like you guys are. But, you know, Google ultimately pays for the ingredients because they pay back the publishers via raises in, you know, getting people ultimately to their sites.
But once you deliver the answer without the source, you know, when I was in history class, I had to cite my sources.
So is it creating new knowledge or is it taking existing knowledge that should have been paid for and turning it into something?
I think that, I mean, even if you Google stuff now, you see that there's a little Gen. AI summary up on top.
Oh, yeah.
So some people are saying, you know, it's not even taking me to my site anymore because Google is summarizing it.
And is that fair or unfair?
Right.
So there are so many layers to these that are unforeseen right now.
You really don't know, you know, what the future holds, quite frankly.
But there is something to be said about, you know,
segregating between going to a chat, DPT, for a solution or feedback versus when you're using something framework like, say, you know, Panadron, right?
Right.
You're getting specific guidelines, Taylor, say, to coaching that is asking you to reflect on something, which is sort of like an interactive dynamic experience that helps you think versus just feeding you information.
So it's a bit different than, say, go to Google, give me an answer.
And here is, well, you know, how did that make you feel?
Is there a better way to do it?
What did you learn from it?
What would you do next?
It's a whole different kind of experience.
And, you know, I always tell people that when you look at these things, not only is, like Dima said, you know, a self-driving taxi different from chat GPT, but also chat GPT is different from, say, AI coaching than an AI assistant.
There's just so many different ways.
But I am curious as to what's going to happen with Google when you sort of go from, because we used to say, why do you Google it?
And now people are beginning to say, why didn't you chat to PT it?
So curious to see what's going to happen, say, three years from now when it comes to that dynamic.
I don't know.
Yeah.
And to add from our perspective, I mean, what we decided to do is that, you know, we're conscious of the fact that we still want to use frameworks from some of the top leaders in the world, top fault leaders in the world.
And we're like, hey, let's just partner with them.
And so we're currently in discussions with, you know, the top 50 kind of thought leaders and, you know, including, you know, anything from leadership happiness, change management, anything that's related to what we do and saying, hey, you know, we would like to mention your work in, in our AI coach.
And it will help you to sell your books.
It will help you to get into those executive rooms because the employees will start talking about, you know, your frameworks a bit more.
And so in general, it's a win.
I think one interesting question, of course, though, is, you know, it will make the people
who are at the top, you know, in a sense, you know, prosper even more because suddenly
you can kind of scale that to everyone.
It's kind of like, you know, if you could like scale the best teacher in the world,
why would you go for like, you know, a hundred's best if you can get like the best?
So that's, I think that's a dilemma and that's like, you know, and that's the same kind of
everywhere.
How do we actually then get junior people to progress in their career before they are that
like top expert, you know, because because we are sort of then replicating the top expertise.
But at least like in terms of like compensating people for their work, I think that's super important.
As we flows out here, guys, I know we're backing up against the timeline and maybe we'll have a
part two.
I think there could be a double episode here for sure.
You know, are we looking for?
Investors? Are we looking for more clients? Or yes, please. Like, what's, what is that sort of roadmap for you guys? Are we, who are we looking for?
Yeah, investors, do you know, clients, Robert?
Yeah, I would say, I'll say clients first. And those are mostly, you know, big companies, typically. But we also know starting to roll it out to like lower middle market and starting to experiment there as well.
I would say another thing that I mentioned, right, top thought leaders.
So all the Simon Cynix and Amy Edlinson's of the world,
we would love to chat and partner and collaborate
because we think that this is, you know,
it's going to be very impactful.
And we want to kind of co-create this collectively.
And then lastly, yes, investors.
But the first two things are privately.
I think, Ryan, on the customer side, you know, what I found that has been quite surprising is that there's an agnosticism from industry and geography, meaning that we have large enterprises in pharma, in consumer package goods.
Some of the major global consultancies are coming to those and saying, hey, we want to partner with you guys to present you as a sort of bundled offering to our customers because what you have is it's a pretty.
unique as well. The other thing that I've found that's interesting is that when you look at adoption
of AI, say, chat GPT, the speed of growth, say, there's a great study from that was from
Oliver Wyman, the World Economic Forum, and it showed five-month growth in adoption of
CHATGPT by regions. And for example, you saw what I call us a don't fight and happy countries,
they developed countries doing financially well, that the rate of growth was slower than the
developing countries.
So this to me is very interesting, the impact it can have in the global economy in terms
of who's catching up over what.
So I'm curious to see what happens a year two from now in terms of adoption and advancement
and when that entails and what it implies in terms of low competitiveness, right?
We're also seeing, you know, something I like to say, if your organization is thinking that
you're too soon to use AI.
The percentage of employees using AI and just about every industry is crazy.
So even if you're not using AI, your employees are.
It's just amazing.
You just have to catch up with your employees.
Yes.
And I know we may be having a little bit of technical difficulty with Dima,
and I know he has another commitment.
Robert, where can everybody learn more about what everything you're doing,
learn more about how to get in touch,
all of the sort of calls to action for everyone listening.
Thank you so much for the plug.
Two places, certainly pandotron.ai.
And since we're going to be on the podcast,
it's going to put to a large amount of people,
if you do try.pandotron.com.
You may even take it for a ride
and let us know how you feel and how you like it.
Hey, guys, I recommend you do that.
The little bit I've played with it,
and our team has played with it,
has been highly impressed.
guys know what they're doing and we will get them on for a part two uh because a lot of questions
i still have and i uh want to i want to task robert for the money and uh deema for the for the
coding you know i want to get all the uh zeros and ones out of him it's got a lot more than that
i think gentlemen it's been a pleasure having you on the show i really appreciate it and i do
mean that on a part two what to do that in a couple months thanks for having us hey guys you
to find us, Ryanisright.com. You'll find the highlight clips from today, the full episode,
and links to Panditron. Look, if you aren't trying AI, you're going to get left behind,
and these guys know it, and they're out there helping the world be a better place.
We'll see you next time on Right About Now.
This has been Right About Now with Ryan Alford, a Radcast Network production.
Visit Ryanisright.com for full audio and video versions of the show,
or to inquire about sponsorship opportunities. Thanks for listening.
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