Right About Now with Ryan Alford - Andy Paul - Author of Sell Without Selling
Episode Date: June 21, 2022Welcome to another episode of The Radcast! This week, Ryan Alford speaks with the author of Sell Without Selling, Andy Paul!In such an impersonal world, Andy Paul shares his wisdom on connecting back ...to the humanness of selling and marketing. Andy give s a synopsis of his 4 Pillars of Selling while discussing the difference between branding vs. performance marketing. You can learn more about Andy Paul at www.andypaul.com and on Twitter @realAndyPaul If you enjoyed this episode of The Radcast, let us know by visiting our website www.theradcast.com. Check out www.theradicalformula.com. Like, Share and Subscribe to our YouTube channel, or leave us a review on Apple Podcast. Be sure to keep up with all that’s radical from @ryanalford @radical_results @the.rad.cast. If you enjoyed this episode and want to learn more, join Ryan’s newsletter https://ryanalford.com/newsletter/ to get Ferrari level advice daily for FREE. Learn how to build a 7 figure business from your personal brand by signing up for a FREE introduction to personal branding https://ryanalford.com/personalbranding. Learn more by visiting our website at www.ryanisright.comSubscribe to our YouTube channel www.youtube.com/@RightAboutNowwithRyanAlford.
Transcript
Discussion (0)
Let's just say 5 million salespeople in the United States.
There are 5 million distinct, unique ways to sell.
The goal should be for a manager is to say,
how can I help this person that's selling
become the best version of themselves?
Here's the reality.
If you're in sales and there was a study that came out,
82% of buyers will look at a salesperson's LinkedIn profile
before they speak to them the first time.
What are they looking for?
You're listening to the Radcast.
If it's radical, we cover it.
Here's your host, Ryan Alford.
Hey guys, welcome to the latest edition of the Radcast.
Ryan Alford, your host.
We're talking sales today. We're your host. We're talking sales today.
We're talking humans.
We're talking Andy Paul.
What's up, Andy?
Hey, Ryan.
Thank you for having me on the show.
Hey, my pleasure.
Sell without selling out.
I love the name.
I'm digging the book.
I know you can help a lot of people today with sales enablement.
Yeah, well, thank you for having me on. I know you can help a lot of people today with sales enablement. Yeah.
Well, thank you for having me on.
Yeah, books are a particular passion project of mine.
Somebody asked me once, why did you write this book at this time?
And I said, well, because based on all the work I do with companies and salespeople and the conversations I have on my podcast,
the sad fact is we're just not getting any better at this whole business of selling.
And this was, yeah, my
book on why that is the case and what we can do about it. People still want to talk
to people. And they still buy from people. People buy from
people. And I think a lot of that sort of got lost in some of the hollow bloom
of this great
technology admittedly which we use in sales but uh we saw too far down this curve of thinking it
could replace the human as opposed to helping the human do a better job yes exactly i mean because
i don't know it's funny andy i mean i i consider myself a modern marketer and a modern guy and in technology and all that.
But all the, you know, AI, VR, like and all the stuff that is interesting, but like, I don't know.
It's like sometimes it's helpful in certain ways.
And then in other ways, it seems to dehumanize certain things.
And it makes us kind of forget at the end of the day,
if we think about what impacts us,
there's someone on the other end and two robots are doing absolutely
everything on the other end of that.
And we preach all the time,
like this B to H thing,
you know,
business to human,
like it's,
it's another human on the other end.
Yeah.
Well,
I think one of the lessons that's sort of gotten lost and it's another human on the other end. Yeah, well, I think one of the lessons that's sort of gotten lost, and it's not relating specifically to marketing and sales and technology, but which is that, okay, we have these tools that enable us to send out, you know, Masquani's email and make, you know, easily make more and more calls we made in the past.
And the lesson being is just because we can do more of these things doesn't mean that we should.
And that's, yeah,
that's a hard lesson people are actually coming to grips with, especially as the economy perhaps slows down here
in the next year or two. That, you know, the idea of just
sort of more, more, more being the answer to marketing and sales is going to
get challenged and it's
going to be doing better, not more. That's really the key. Yeah. And hey, I knew I liked you,
but you're already using one of my favorite quotes. I mean, like three minutes in,
just because you can, doesn't mean you should. I have some isms and some quotes. And if my team heard you say that, they'd go, oh, Ryan's going to like this guy.
Because that is one of my favorite sayings.
It's one of mine, too.
And you just see the damage that's done from it.
And, yeah, it's where we're going to hit for a lot of companies as times, as I said, as we get a little bit leaner, perhaps, the next couple of years.
And it seems like the building consensus on the economists, they'll have some form of economic
slowdown, whether it's a full recession or even into a stagflation period.
Companies have been able to say, look, God, we're just really
gotten good at filling the top of the funnel, and we don't have to be
that good at sales because we know we're just okay. We'll win a certain
percentage of those opportunities. They're going to find that's going to get challenged
in the next couple of years because it's not going to be as easy to fill the top of the funnel.
There's going to be the same number of competitors that exist today competing for
a smaller pool of prospects. How are you going to win?
You've got to learn how to actually sell.
It's interesting to hear Yeah, it's interesting. And, you know, I see it.
It's interesting to hear you frame it that way is I see the same challenge being I haven't filled the top.
And I think I'm going to pull them through the bottom without any of the what's needed to the marketing that gets them in the top awareness, consideration, intent.
the marketing that gets them in the top, awareness, consideration, intent.
What I see is in marketing, there's this battle brewing or it's been brewing for years of performance marketing versus branding.
And there's been a push the last five years because, again, you want to make sales.
I mean, so I'm right at ROI, and as a lifelong marketer, I understand that, but you do have to build a connection at the top of the funnel to get the
sale at the bottom. A lot of the times, unless you're selling a highly differentiated product
that has no competition and others, and what is that these days? I don't know. Tell me what it is
and I'll buy it. Yeah, I know. You tell me. And so I have
a little bit of this debate with clients sometimes that, you know, I know you want to make the sale
or you want to make it. We've got to make transactions happen, but don't they have to
be aware of you and consider you and want to do business with you first? Yeah, no, I'm absolutely.
I mean, in my book, I deal not so much with heavily transactional business.
It's something a little more complex, selling, but it's the same thing at the top of the funnel
as you talk about awareness, interest, intent.
Then you start building that connection again.
You make a certain level of connection from the marketing and get somebody in the funnel.
Then when they actually talk to a salesperson, I'll start that again.
So you got to build the connection.
You got to build the trust.
You got to use your curiosity to really understand what's really important to
the buyer to help them make a good decision.
Yeah.
And I love that.
So I'm going to tee this up for you,
Andy,
author of sell without selling four pillars.
I liked these. Let's talk about them. What are those four key pillars?
Yeah, so in the book, I set up this contrast between selling
out and selling in. So selling out is the way most of us
have experienced salespeople at one time or another, which is a salesperson
who's purely focused on their own interests, not yours as a buyer,
right? The legendary expression is
seller with commission breath. They're just there to persuade you to buy their
product. They don't really care what's really important to you because
their job is just to persuade you to buy their products. On the other hand,
I talk about selling in, which is
where your job is not to persuade somebody to buy your product, but just to listen to your buyers.
Really understand what's most important to them in terms of the things they want to accomplish and then help them get that.
And so it's a very different approach to the whole business.
And it starts with this idea that, yeah, these four pillars of selling in are based on innate human behaviors.
We want to be connected to people.
So it's connection, curiosity, understanding, generosity are the four pillars.
We are wired to want to connect with other people.
This is who we are as human beings, right?
We are wired to be curious from the day we're born and we pop into the light and we see
all these people around us.
We're learning.
We're using our curiosity to navigate this unfamiliar world that we're in.
We continue to use that as we grow up.
We're wired to want to understand other people.
And we're wired to be generous.
We're wired to want to give to help others.
It makes us feel good to do that.
So what I write about in the book is based on my own experience, experience of many, many, many others and researches.
You really have to master these four attributes, human attributes.
That's sort of it in order to really be successful at selling.
I'm going to jump around a bit here because I'm going to come back to that.
But I really like the post that you made on Instagram yesterday.
It was about the connection points of all of these things and where there were things that dropped off, like the tactics that you take and how things are connected to other things.
to other things. How do you, within your kind of your framework, how do you help others kind of know what all those connection points are, what they are, what they aren't?
Well, I mean, it's, the pillars aren't meant to be sequential necessarily, right? I mean,
one of the things that you see in sales training all the time is, look, wow, you've got these, this is your sales process.
It's these linear stages that the buyer is going to march through with you, which they don't, right?
We know from research and Gartner and Forrester and other analyst firms that the buying journey is actually this fairly complex, nonlinear process that takes place.
fairly complex, non-linear process that takes place.
So the vast majority of sales training says, well, hey, you use your discovery, i.e. your
curiosity at this point, and then in the sales process, then you start to put it
away and then move on to the next stage. It's like, no.
You need to be discovering and continuing to deepen your connection and your understanding
of the buyer up until the point where they sign, right?
Otherwise, you're going to miss something.
So, I think back to this diagram that Gartner put out
in research. They call it their spaghetti diagram of the buyer's journey because
it's really like this really complex flow chart that starts and stops and starts
over. And so so the connection points are all over.
But to sort of simplify it is to think about it is the reason we start with connection is that connection is how we earn the trust of our buyer.
Right.
We build some level of rapport.
We find some common ground.
We can begin to demonstrate our trustworthiness. The purpose of that
trust is, at that point, it's not that they'll trust us enough to
buy from us. It's that they'll trust us enough to let us stick our noses
into their business to really understand the challenges they face
and the outcomes they want to achieve. And this is the part the sellers
skim over because they think, oh, if I ask a question of a buyer, they have to answer it.
It's like, no, they don't, right? I mean, it's like
how familiar you have to be with someone before you trust them enough with information that's
important to you, that's proprietary to you. So that trust
becomes very important in terms of enabling your curiosity.
It's your curiosity then that gets you to the stage of beginning to really understand what's important to the buyer.
But only if, and this is a really hard part for many sellers, is when you ask a question that you listen to truly understand the buyer.
You're not listening to respond, but you're listening to understand.
And I talk about this in the book, various stages of understanding that buyers go through.
That becomes a real source of value for your customers. You're talking about B to H.
One of the biggest, again, thing you can help your buyer with is make them feel understood.
If you make the buyer feel like you understand their challenges and their objectives,
gosh, you've got a big leg up in terms of
ultimately getting their business. And then the last pillar is generosity.
It talks about how do you act in a very intentional way
to help the buyer achieve these things that are most important to them.
And so it's a very simple framework. You listen,
you understand what's most important to them, you help them get that,
you increase your odds of winning the business.
What's your feeling about today's tactics, whether it's LinkedIn, whether it's email, whether it's calling?
I'm sure they all play a role in all four of those in some way, shape, or form.
all play a role in all four of those in some way, shape, or form. But is there any formula in your mind or that you talk about the most within all of the tactics that are there?
No. So I think that, and this is one of the key themes of the book, is I think that if there are, let's just say, 5 million salespeople in the United States, there are 5 million distinct, unique ways to sell that exist.
or a business owner is to say, how can I help this person that's selling or even myself, I can help myself if I'm doing the selling,
become the best version of themselves.
That's what you want. That may be different than, you know, John will be different than Jennifer,
be different than Sally and so on.
And that's the goal you're trying to achieve as a sales leader is how can I help people become the best
version of themselves that's not just, hey, very formulaic because the same formula is not going to work for everybody.
In my career, you described yourself as sort of the non-salesy person.
That was me to a T. I was writing about in the book is I went to my first sales training class ages ago, my first professional sales job out of college.
This was a huge tech company, and I thought to myself, after watching
videos of training, of sales training, I was like,
what human being acts this way? I mean, what they were teaching
was just so foreign to me in the way that I thought, in the way
that I acted, in the way that I interacted with people. I thought I was either going to have
the shortest career in sales possible or I had to find a way
to make it work for me. And I think this is
the challenge for the vast majority of people in sales is
how do I find a way to make this work for me that's not so
technique-laden,
falling into this persuasion, manipulative-type tactics that sellers oftentimes fall into?
Interesting.
Talking with Andy Paul, host of the Sales Enablement Podcast and author of Sell Without Selling Out.
AndyPaul.com, by the the way if you're listening we'll hit all these at the end but i like to give all the plugs midstream
hey it's the marketer in me and the sales guy i guess i don't know i don't know if it's marketing
or sales but uh yeah i like to be a good host if if nothing else. Andy, what inspires you today?
Where is your source of inspiration?
You know, like, obviously, you've done it a long time, but what formulated this journey for you and this knowledge?
Sort of, at one level, it's just this continuous learning.
I never really set my career goals based on,
geez, I want to have this job or make this amount of money.
I discovered pretty early on that I was really more motivated
by doing something that was interesting
and something where I'd learn something new.
So I look at my own career and I've got sort of divided into these chapters.
So I look at my own career and I've got sort of divided into these chapters.
My first four years of my career, I was selling good-sized, big computer equipment, roomfuls of computer equipment to big companies.
And then I went to work for Apple in pretty early days of Apple, and I was doing channel sales.
So that was a new challenge for me.
I'd never worked with retail distribution and so on. And then got into large enterprise sales, selling
satellite communication systems, which was completely brand new to me.
But it was the challenge. So for me,
and then later in my career, I started my own company, which I've had
for 20 plus years. And then about 10 years ago got the bug to write a book it's something again a new
chapter i thought um pun intended what's that pun intended yeah and and um yeah i mean it's
something that opened a whole new avenue of things for me in terms of the book was popular and I hadn't really considered the possibility that it could be.
And started, you know, building a following online, started my podcast back in 2015, you know, 1100 episodes later, we're still close to 1100.
We're still at it.
And it led to a couple more books.
So it's just for me, it's always like,
what can I learn new, right? And dive into it
in a way that, you know, I think helps my clients and helps customers
and helps right now in the last 10 years, really just trying to help the sales profession in general.
What's your perspective on
I'm going to lead the witness.
As I like to say, I build, you build the court case, you lead the witness.
You're, you're heavy into podcasting. You've, you know, invested, whether you call it this,
and a lot of people like roll their eyes when I say personal branding. But obviously you've,
roll their eyes when I say personal branding. But obviously, you've embraced that. What role do you see those types of things that are marketing activities, I would probably argue? I mean,
marketing and sales, as much as I do divide the line between them, one feeds the other. How do you coach people on those channels for
authority and other ways with which to kind of grow and sell?
Yeah, actually it's a growing part of our business to
work with people on that because I think it's so important.
This idea of personal branding. I understand why
people cringe at it, but here's the reality. If you're in sales, and there was a study that came out
about a year ago that found that
82% of buyers
will look at a salesperson's LinkedIn profile before
they speak to them first time. So at 82%, let's just assume
it's 100%, right? Because it's close enough. What are they looking
for? They want to see what you
have to offer. They want to see who you are. They want to see if you're going to be able to add value to them. They want to see if
you have a point of view about anything having to do with the conversation they want
to have with you, right? About the industry you serve, the products you sell, whatever.
Not to say you have to be an authority
as a salesperson, but people want to know, is this person going to be worth my
time? And I think this is a part
that eludes a lot of people, but you have to think about it, especially when you're in sale,
to some degree marketing too, is you're asking for somebody's time. I'm asking,
you know, if I'm talking to a potential buyer, I'm asking for their time. And so they're going to invest their time in me.
So when people make an investment, what do they want? They want a return on that investment.
So anytime as a seller that you're talking to a prospective buyer, you have to look at from
those perspectives, they've just invested some of their time and attention in me.
Am I able to give them a return on that?
And if not, they're not going to give me any more time.
Well, part of their decision-making starts with looking at, in case of sales, it's going to be your LinkedIn profile.
What's this person care about?
What does this person think about?
How can they add value to the conversation we're about to have?
And if you're just a cipher, then that's not going to work in your favor. And increasingly so, because increasing
percentage of sellers are committing themselves, it's still a small percentage,
but are committing themselves to become more sort of frequent content creators
on the platform.
And that's, I think, is just essential.
And you're starting to see some divide.
We do see, at least in our business,
with those people that have embraced that
are beginning to see the benefits of it
in terms of just results for themselves, right?
Versus those who aren't.
So it's just start small.
Platforms out there. It could be just going to
comment on other people's posts. Great.
Do that. Find out who your particular buyers are going to be.
Start before you need something from them. Start commenting.
But then what do you care about? You're in this business. What's your opinions
on things? Put it out there.
I think it's just really essential and it doesn't have to be this all-consuming
thing that many leaders worry about. Oh, this person spends too much time
on LinkedIn. I would make the argument that
within a few years,
it may be you'll spend most of your day on LinkedIn
because that's where your prospects are.
Yeah.
So not TikTok yet for you, Andy Paul.
We're looking at it.
All right, good.
I was going to lead you there if you didn't.
And there's a growing number of sort of sales you know people in the
sales community who are who are investing in tiktok uh sales talk is what sort of people are
calling it and yeah yeah we'll probably probably do some of that for sure um saw a stat and i
talked about it i spoke at a fedex e-commerce event. 50% of U.S. active users are over 30.
Yeah.
Not surprising at all.
Not the teeny bopper platform anymore.
Well, no.
Then there'll be the same dynamic that's happening with Facebook
as the kids are going to start saying,
well, just my parents are on TikTok.
We'll find something new to do.
Yeah, I totally agree.
I think it will definitely run the kids off,
but it's a fascinating platform.
And the one thing that I find real about it
is we're so ADD now
and our attention is so diverted.
I do think that's where
it's going to be interesting to see.
You've seen it impact,
you know, Instagram moving to Reels.
You see, I think the way people cut content and certain things, it's like getting, get to the
point quicker. So it's been, I think it'll be fascinating kind of the impact on, on content
and our attention spans. Uh, as much as I, I hate it. I just think we have fleeting attention,
don't we? Well, yeah, I think we're training generations to have shorter attention spans.
Yeah, I mean, just if you look at movies and TV shows, the average time between cuts, between perspectives has dropped over the years.
I forget what the exact number is, but now it's like the number of cuts is like three times what it was 20 years ago or whatever.
So, yeah, we need that stimulation apparently.
Yeah. I think, I think the,
maybe the bigger insight here is the reality is these digital natives are
getting in leadership positions and making decisions and you know,
that the 20, I don't know where where it happens sometimes the decision maker could be a
25 year old now you never know with some of these entrepreneurs but let's call it 25 to 40
you know have grown up with digital and social media and these channels and now they're becoming
decision makers that it pretty large corporations so yeah you know, I think, I guess just going where they've,
where they are and where they're used to being communicated with,
maybe.
Yeah.
Well, I think the challenge for a lot of people,
especially in the sales world we're most familiar with,
coming into sales is that for a lot of the digital natives, it's just, to your point,
just grew up differently, right? Different environment. And so when they're
thrust into environments, particularly in sales, where they need to
build this connection through a
asynchronous form of communications, like a telephone call,
that's something they don't have a ton of experience in because they've grown up
in a environment where it's primarily asynchronous messaging based.
And so, yeah, one of our challenges in sales is how do we help
teach people to be comfortable in this environment where they have
to communicate, not that they're abandoning asynchronous messaging at all,
but in addition to messaging, have to learn how to build a
rapport with another human being in a sort of face-to-face, whether it's virtual or
in-person way that perhaps they're not real comfortable with.
How do you feel about, you know, I saw this
and I kind of chuckled. I mean, it's been a while, a year or two ago, but like
sales over the phone is dead.
And nothing, let's be honest, right? It's kind of like
TV's dead. Okay, well, TV's not dead. It's just changed.
But I don't know about that.
I have a feeling you don't either.
Yeah, no. Anytime anybody says cold calling's dead,
yeah, shows just how false it really is, right?
Yeah.
And the way we're doing it isn't necessarily great, right?
But it doesn't mean it's dead.
I mean, you still have this obligation to reach out.
And as a seller,
it'd be great. It'd be fantastic if every opportunity you had was the result of an
inbound lead that's fully qualified. And you just pick up the phone and you're talking to
somebody that's expecting to hear from you. It just doesn't work that way, right? It's just
not the way of the world. And that'd be a utopian environment. I wrote about that in my second book.
It'd be utopia.
If you were a seller for me, it would have been,
oh, all these highly qualified leads inbound?
Perfect.
But in the absence of utopia,
we have to do what we have to do.
And that involves reaching out to people
and, yeah, sort of interrupting them
in the flow of their day,
whether it's, you know, phone or a message or an email.
Yeah.
How do you... So it's just how we do that is, is, you know, makes the difference.
But anyway, go ahead. I'm sorry. Let's, I'd love to give, and I, and for everybody, um,
listening again, author Andy Paul sell without selling out the give as we, as we kind of close out a bit here what are some practical like let's give some people
some real meat here that you know obviously reading the book is going to help lead them
completely to the water and maybe drink a little but what are some practical ways maybe for cold
calling and cold warming up cold prospect is just difficult, you know, and seems overwhelming.
What are some practical ways, whether calling, whether emailing, whether LinkedIn,
what are some practical ways that people can do that?
Well, you got to find what works for you, right? There's some people who are just perfectly
comfortable picking up the phone and calling people cold. And some develop a fair amount of expertise at that.
What they typically do is they tend to lead with questions rather than, hey,
did I get you at a bad time?
The red flag for every prospect out there is like,
yeah, of course you have. But they become
good at leading with questions and starting conversations that are not pitch-driven.
And that's really your goal, right?
When you're reaching out is, you know, how can I start a conversation with you that doesn't put you on the defensive?
Now, some people say, I want to warm this person up with an email.
Or I'm going to connect with this person.
Hey, maybe months in advance when I actually want to reach out to them on LinkedIn.
I don't want to fall into this trap that people do on LinkedIn.
It's like, send a connection request and I'm going to send you a pitch, right?
That's nothing more off-putting than that.
But being strategic about how you build your network and your territory, let's say, quote unquote territory,
because it's not often geographic,
but the list of accounts that you're dealing with
is are you going to be strategic?
Are you going to start building those relationships
before you need to call on them?
So that when you do reach out,
maybe somebody is familiar with your name.
They've seen you, the connection requests,
they've seen maybe you've commented
on some of their posts
and they looked at your profile and thought, yeah, when this person calls, this could be an interesting conversation to have.
So a couple of things, just boiling it down.
One is lead with questions, lead with curiosity.
How do you make yourself interesting to someone else?
Be interested in them.
The number one way.
So if you want to start commanding someone's attention, be interested in what they're interested in them. The number one way. So if you want to start commanding someone's attention,
be interested in what they're interested in.
And the best way to start that is ask questions.
In my book, I talk about a chapter on curiosity,
the curiosity pillars.
I have six types of questions you can use
that are conversation starters
or conversation triggers, let's say.
One of them is what I call an insight question.
And that is a question you're going to ask a prospective buyer
about their business that they reasonably should be expected to know
but possibly don't.
And that's a great conversation starter.
For me, when I was, when I do still, but was more selling more consulting services than I do now, I was talking with CEOs.
Yeah, my question usually was something along the lines of, well, tell me, so how many hours of selling time does it take you to take a prospect from initial point of contact to an order?
Probably a lot of blank stares.
A lot of blank stares.
But what they get from that question is, oh, I should probably know that.
Why is that important?
Let's have a conversation.
Then you get into the conversation.
So it's just one example.
And then there are numerous ones in the book about questions you can use to help people sort of stop and think. And when they stop and think,
then they're not going to be as defensive in talking to you than if you just
unload a pitch, the show up and throw up approach to
sales. Everybody's favorite radio station.
WIFM. What's in it for me?
In it for me, yeah.
Unfortunately, that's the guiding philosophy for many sellers.
Yeah, what's in it for me?
As opposed to, how can I help you get what's important to you?
Now, is this too generic?
Pete, I'm reaching out to somebody.
Pete, what keeps you up at night with your business?
Worst question in the world.
No offense, but it's absolutely the worst question. I'm leading the witness.
The usual answer is, well, my kids. My business
doesn't keep me up at night. Unfortunately, it's hard to kill
that old chestnut.
Yeah.
Yeah. It's,
it's,
it's very similar to the crush about,
you know,
what are your pain points?
What is the pain you're feeling?
It's like,
yeah,
same thing.
People aren't feeling pain.
I mean,
they've got challenges.
What are the challenges you're facing?
How can I help you with that?
Um,
yeah,
it's,
it's,
you know,
we boil it down.
I believe the key to success in sales, if there is one, or several, but one real key is being intentional.
Don't be robotic.
You've got a script.
You've got a playbook.
Just don't follow it to the letter of the law.
What works for you?
You're talking to a human being, and they've got concerns.
They've got challenges.
They've got aspirations.
What are they?
What are they?
Ask.
The only way you find out is by asking.
Unfortunately, and this is not a ding against marketing, but yeah, marketing does a pretty good job these days saying, look, here's your ICP, your ideal client profile.
And you're going to call into this enterprise account, and there's five key stakeholders we need to talk to.
Here's the personas for each of those five.
Here are the questions you ask.
Here are the answers you should receive when you ask those questions.
It's like, sure, you can turn a salesperson loose and start to robotically follow the script.
And it's like, great, but now what do you really understand about the buyer when you've done that?
You don't understand a lot. You might have some information, but you don't understand why that
information is important. And so you have to develop your own style and be guided by
this philosophy as how can I put myself in a position to help this buyer achieve what's
most important to them? Do you think, you know, maybe making it topical, like the talk of slowdown, talk of
recession, and you mentioned this at the beginning, that I would think that's going to change the
approach because I would think, especially at the larger corporations, they're starting to see here
and feel that maybe a bit. I mean, is that negative, bringing up negatives? You don't need
to do that, don't need to go there, or is it like, or is it you're being observational and you understand
what they're thinking about? Yeah. I mean, I think you can help the buyer understand that you,
you have a sense of what they're going through and you might even have a way to be able to help
them navigate going forward. Then that's, that's important to bring up.
Andy, I could pick your brain all day. Uh,
you've been very generous with your time and I know everyone will. Yeah.
Um, tell everybody I've tried to notate a few times, but let's give everybody,
uh, uh, you know, where to keep up with you, where to get the book,
all those things.
All right. Yeah. To keep up with me, LinkedIn is the best place.
So I post once or twice a day, uh, on LinkedIn.
So that's real Andy Paul. This is my profile name. If you want to find that,
um, you come to my website, andypaul.com.
You can download a free chapter of my book.
And if you want to buy the book, then Amazon, Barnes and Noble, anywhere you buy online or in stores, uh, actually real bookstores, you can buy the book. And if you want to buy the book, then Amazon, Barnes & Noble, anywhere you buy online
or in stores, actually real bookstores, you can buy the book. Awesome. Yeah. Listen to my podcast,
Sales Enablement with Andy Paul. Sales Enablement. Andy, been very gracious and very insightful. I
love your approach. It may be a blast to the past. It may seem whatever, but I think it's modern to me because I think people
need to be more human and
there's a lot of truth there.
Thank you, Ryan. Really appreciate it.
Hey guys, you know where to find us.
Theradcast.com. Search
for Sales Enablement. You'll find every
highlight clip from today's episode
with Andy Paul. Go to andypaul.com.
Find out all that Andy has
going on and order his book.
You can order from me. I'm at Ryan Alford on all the platforms. Go follow me on TikTok.
Blowing up over there. We'll see you next time on the Radcast.