rSlash - r/Maliciouscompliance I Got a Toxic Karen Fired!

Episode Date: May 17, 2023

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Okay, Max, we have a new spot for Sunwing vacations. Okay, Sunwing Cyber Monday deals up to 40% off. Hang on, I think we got the wrong script. Yeah, it's 40% off, what's the issue? 40% off Cyber Monday vacation deals? Yes, why do you keep repeating me? 40% off? Huh, just think about what you could do with all those savings. I know, in fact it's in the script. When you save more, you can do more.

For daily door crashing deals, visit your local travel agent or... Welcome to our Slash Milicious Compliance, where OP gets her boss fired. Our next Reddit post is from Peach G Fuel. For context, I've been working in the same health insurance company for the past three years. I recently took another position with better hours and better pay, but this time it was to coordinate appointments with doctors and specialists. My performance was always great, and the reason I was selected for this new position was because of my performance. This has been brewing since October of 2022. We used to have this one coworker, let's call her Karen. Karen is this old lady who's a know-it-all.

Everything she says is right and she often blames things on others. The first time I interacted with her was back in October. I said, hi, good morning. I have an empty office calling requesting to speak to you in regards to a prior authorization that looks incomplete. And you couldn't help them? This is a call center, you're supposed to help. And I don't even know what an MD is.

I said, you're correct, this is a call center. However, you created the authorization, and as you know, I can't fix authorizations that I didn't create. And also, they want to speak with you specifically. Well, I'm not available to talk to them. Okay, I went back to the call and I specifically told the medical doctor what Karen said, including that she's not available to talk. But hopefully, Karen would call back to fix this issue.

I also sent a message to our direct supervisor with a screenshot of our conversation and simply said, this is unprofessional, especially in an environment like ours. Fast forward to the start of this year, and caring to composition with our quality assurance department due to them being understaffed. I used to work in the quality assurance department and I knew the ins and outs, and I knew that Karen would be assigned to our department since she already had experience. For context, our Quality Assurance Department gives us a score of 100 and if we mess up, we lose points.

In January, I got my first bad score after 3 years in this company of 56%. I was astonished because this was my first bad score. I wanted to make sure the score was accurate. Our company lets us listen to the calls where we lost points, just in case the quality agent made a mistake. I listened to the calls where I lost points, and I did everything right. I completed the information, provided good service, asked the customer if they needed assistance with anything else, and used my script. On Karen's notes, she said that I didn't offer any help and that I didn't even complete the required forms.

Luckily, my supervisor took my complaints to Karen and managed to fix my score to 95% because my supervisor didn't feel like I messed up. If you've ever worked in a call center, you know that metrics are everything and one bad score will quickly cause you to lose your monthly bonus on top of getting your butts handed to you by management. Because if our bad metrics cause us to lose bonuses, managers don't get bonuses either. Fast forward to three days ago, April 18th. I had received several scores from Karen ranging from 85% to 80% and only one% 100% score.

The only reason why I got the 100th score was because Karen wasn't the one who audited my call and the person found that I did everything right. The 85% score looked fishy since on the report you see the customer's name and I remembered that call because the person was funny and I enjoyed the call. I listened to the call, and of course I did everything perfectly. However, Karen put in the system that she deducted 10 points for me not telling the patient that he had a copay for the visit, and another 5 points for extending the call. What?

I contacted my supervisor about this, but I didn't receive a response. I was confused, so I sent a message to my coworker who told me that they'd been having the same issue with Karen with inaccurate audits and that apartment not achieving their monthly goals due to that. Since my supervisor didn't reply, I just message Karen directly. I said, hey, I've seen some inaccurate audits from you and I would like to know if you could recheck them since I listened to the calls

and everything was done properly. She said, all audit scores are final and cannot be appealed. I replied, you know that I worked in that apartment for one year, right? So I know that you can recheck the call and change the scores. Karen said, your previous position is irrelevant in this matter.

If you don't like the score, you can go ahead and submit a complaint to my supervisor. I replied, Okay, have a good day. Knowing that her supervisor knows me really well. Cue malicious compliance. I didn't create just one formal complaint. I created one complaint for each time she scored me incorrectly. Not only that, I told my 19 co-workers what Karen said, and advised them that if they

wanted their scores overturned and rechecked, they could simply send a complaint to her supervisor. In the span of 24 hours, Karen's supervisor must have received around 200 complaints from our department. Karen Supervisor sent us a message saying that he would reevaluate all the complaints and scores and he would send us a final message. Three days later, I received a message from Karen Supervisor stating that all my scores had been reviewed and properly scored. The message also said that my supervisor would be under investigation

because any complaint should be submitted to his manager and he never submitted anything. And also, that Karen had been terminated. The best part was logging into our chat system and seeing Karen's profile with no picture and instead of her name, it only said unknown user. The morale of our group has been so much better and I hope that we don't have issues again. Okay, Max, we have a new spot for Sunwing vacations. Okay, Sunwing Cyber Monday deals up to 40% off. Hang on, I think we got the wrong script. Yeah, it's 40% off, what's the issue?

40% off Cyber Monday vacation deals? Yes, why do you keep repeating me 40% off. What's the issue? 40% off Cyber Monday Vacation Deals? Yes, why do you keep repeating me? 40% off. Huh, just think about what you could do with all those savings. I know. In fact, it's in the script. When you save more, you can do more. For daily door crashing deals, visit your local travel agent, or... ...the C-A-A! Tis the season for making memories with family and friends.

So celebrate with Swiss Shalei's festive special, their famous quarter chicken dinner, now with cranberry sauce, stuffing, linda chocolates, plus a scratch and win card, where everyone's a winner. It's a tradition truly worth sharing. The festive special, only at Swiss Shalei, visit SwissShalei.ca for contest details, while supplies last. Our next reddit post is from Plague member. Our store had been going through major renovations for an official reopening, so the works.

There was a new department manager after I stepped down from that position, due to too much stress and a lack of support from upper management. A little info about this new manager. She was a nice enough lady, but she was perhaps more ill suited to the position than I had been. I was helping her learn the ropes of how her department worked. The transition was going fine, except that she was completely incapable of solving problems on her own, which led to me turning my phone off outside of my working hours. She called me constantly in a panic with minor questions that plenty of other people in the store could have answered.

The store manager was an all-stick and no-carat kind of person who treated every question an issue as an inconvenience. She was a nightmare to work for, even if she liked you. A lot of good people quit after she took over our store. Myself included after about six months. I had worked for that company for like 10 years. There was one particular day where we were already going to be short on staff and it was a busy shopping day. I needed to leave by 3pm for an important doctor's appointment. I'd given plenty of notice, but the day before,

I was told that I couldn't go. By then, it was too late for me to reschedule without being charged the entire appointment fee. Q whining from the store manager, but I need you. It's so busy, and I don't have enough people to cover with the appointment for anyways. I said, it's an important doctor's appointment. I'm not telling you anymore because the last time I shared with you, the whole store knew my personal business. But what am I supposed to do? I don't know. You're the manager.

Cut to later in the day. I'm summoned into the store manager's office. I'm informed in no uncertain terms that I'm not even allowed to leave early today because the department is short-staffed and they need me. Being a meek person, I've been to the store manager's will. I said, okay, and shuffle off with my head down. Now, I'm understandably upset, and my fragile mental state is in tatters. I feel that this is all really unfair and somehow wrong, so I call the only resource I have, my union. I'm crying, and I explain the situation to the kind lady on the phone. Now, because there was never any paperwork submitted for leaving early,

there wasn't anything she could do to help in an official capacity. But still, she threw me a lifeline. She said, you're going to the doctor anyway, right? You're within your rights to take a sick day, so get your doctor to write you a note. They can't force you to come in, you can't get in trouble for it, and they'll have to pay you for it. So, that's what I did. I did as I was told. I didn't leave early, I called in sick and just didn't show up at all. So instead of them losing like one or two hours of me working overtime, they lost a whole day because they were being unreasonable bullies. The next day, I heard all about how the department was chaos.

I felt bad, but it also felt good to set a boundary with these people who were taking advantage of my good nature. Our next Reddit post is from Deleted. A few years back, I worked for a small company of about 100 people. We had a web service that was notoriously poorly maintained by IT. The service worked fine on Internet Explorer, but was buggy on Firefox, Chrome, and everywhere else. Occasionally, when a new version of a browser was released, the web service just stopped working

until IT got around to fixing it. So one day, Internet Explorer releases a new version, and it breaks the web service, so I submit a service request to IT. I wait a few hours doing other tasks, but eventually get to a point where this problem is literally preventing me from doing my remaining work. So I go down to the IT guys desk and he's playing games on his phone and I ask him about the issue. He says the issue is currently not high enough priority and it won't be addressed until

it becomes a priority task. I ask how do service requests become prioritized? You have to have multiple people report the same issue, he says. Followed by, if you want me to work on this issue, make sure someone else has the same problem. It might just be a you issue, not a browser issue. So I go and tell all my coworkers to install

the newest version of their browsers to see if an ongoing issue has been fixed. Before long, no one can work. The web services down for everybody. The IT guy gets bombarded with service requests and the issue becomes prioritized. I came in the next day and the web service was working properly. Our next Reddit post is from Inri. I was a physicist at an engineering school and the older faculty liked to tell the story

of a long gone graduate student who tried to get cute with a police officer. He was speeding, going something like 20 over the limit on I-95 and he gets pulled over. The cop asked him why he's speeding. Being a physicist, he explains that the sudden cold snap overnight caused his tire pressure to fall, and he was speeding because the faster rotation of the wheels increases the heat and pressure within the tire, and it was safer to be driving slightly faster on pressurized tires than at the speed limit on underinflated tires. The cop, amused, asked

if what he said about tire pressure and speeding was true, and the young grad student replies, yes, absolutely, I'm a physicist at MIT. The cop then goes back to his vehicle and returns with two tickets, one for speeding and one for knowingly driving with undruinflated tires. He called it driving an unpaired vehicle or something like that. Needless to say, this poor fellow

became a very good example of times when intelligence is not a substitute for wisdom, and why it's poor form to flaunt your education. So just in case you don't know, the reason why cops say, do you know why I pulled you over today is because they're hoping you confessed to something that they weren't even aware of. You might say, uh, is it because of the drugs in my back seat, or is it because of the gun, or because there's a warrant out for my name, the cop might not know any of that stuff. So just shut your mouth and say, I don't know, officer, why did you pull me over? Because if you just start confessing their crimes randomly, you're bound to make your situation

worse. That was our slash malicious compliance. And if you like this content, be sure to follow my podcast because I put out new Reddit podcast episodes every single day. slash malicious compliance. And if you like this content, be sure to follow my podcast because I put out new Reddit podcast episodes every single day.