rSlash - r/Talesfromtechsupport She Crushed The Computer With Her Huge _____

Episode Date: August 24, 2020

r/Talesfromtechsupport In today's video, OP works as an IT tech and he's faced with an interesting mystery. For some reason, a printer keeps malfunctioning whenever the secretary uses it. Everyone else can use the printer just fine, but the secretary keeps breaking the printer. OP shows up to test things out, and he eventually solves the mystery. It turns out that the secretary kept accidentally pressing buttons... but not with her hands! If you like this podcast, follow my podcast for more daily Reddit content! 🔔 Subscribe: https://bit.ly/2E3A8i6 💬 Discord: https://discord.gg/VD6eYD3 🎧 Podcast: https://link.chtbl.com/rslash ⚓ Send me a voice message: https://anchor.fm/rslash 📸 Instagram: https://www.instagram.com/rslashyt/ ♪ TikTok: https://www.tiktok.com/@rslash0 🛒 Merch: http://bit.ly/rSlashMerch 🎁 Patreon: https://www.patreon.com/rslash Learn more about your ad choices. Visit megaphone.fm/adchoices

Now streaming on Paramount Plus. Hey baby, I hear the blues. It's calling, toss salads, and scrambled eggs. Y'all know how this goes. And maybe I seem a bit confused. Yeah, maybe. But I got you picked. Ha-ha-ha.

But I don't know what to do with those toss salads and scrambled eggs. Kelsey Grammer returns in Frazier. Life's calling again. New series now streaming on Paramount Plus. Welcome to R-Slash, a podcast where I read the best post from a cross-reddit. Today's subreddit is R-Slash Tales from Tech Support. Our next reddit posted from Sparkism. Ever tried to do tech support for someone with their equally technologically challenged

husband or wife behind them telling them what to do. I was on a phone call with a customer. Okay, click on the email I just sent you. Then click on the link inside to reset your password. The customer said, okay, let me see. And then I could hear this guy's wife in the background shout, wait, stop, go back. What? A free iPad.

I think to myself, okay, it's a game email. No big deal, I'll just tell the husband and we can move on. I say, that's not real, it's most likely a virus. No, let's take a look. Please don't. I really wouldn't do that. It's okay, we're just gonna look and not download anything. Maybe it's from the mall.

No, it's not. Okay, we're just gonna take a quick look. Wow, a free iPad? I can't believe it! We won! No, you didn't. Click on it! No, really, please don't.

Please! Okay, let's see how to redeem our iPad from Apple. It's not from Apple. You're not getting an iPad. You're getting a virus. Hahaha. 15 seconds later, I hear the... Your computer has a virus message playing from their speaker.

Our computer just got a virus. Can you fix this? Can you remote in and fix this? No. I can't believe people would do that. And I can't believe people still fall for it. Q2 hours of baby stabbing them through running malware bites because we aren't allowed to hang up on stupid people.

I'm going to read this comment from user undecided. You can lead a horse to water and sometimes you just got to drown that mother effort. Our next Reddit post is from the Shire. I love IT. We got a ticket this morning about the company's bookkeeper not being able to access the share drives in the network without connecting to the VPN. Having set up quite a few people from this company for working from home, I assumed the bookkeeper was off-site and trying to connect in.

The email chain is roughly as follows. I asked, is the bookkeeper working from home or is she on-site? If she's working from home, she will need to be connected to the VPN anytime she needs to access any network resources at the office. Unfortunately, there's no way around that. Is she having trouble with the VPN? The company contact says, she's not working from home. She's in the office and working on the desktop PC in her office and still needs to connect to the VPN in order to access the shared drives. Does her desktop have a network cable plugged in or is she accessing the network wirelessly? It's possible she may be connecting to the wrong network.

She's not connected with the network cable. We have to use the wifi hotspot on our phone to connect her to the internet so she can VPN into the office network to access the shared drives. I have a network cable we can drive if you think that'll help. Yes, please plug in a computer with a network cable to the wall jack that should be located on the wall next to our desk. Let me know if that fixes it. It worked! All we did was plug it in and it reconnected to the office network. Whatever you did remotely before we plugged it in worked. Glad to help. If I may ask, was there computer connection to the office network with the network cable before?

Did it get unplugged somehow or was it removed for some reason? It was connected before she left. We took the network cable out of her office when she came back because she had been working off of a wireless network at home and we didn't want to confuse the server. Well, I'm glad it's working now. Have a great day. Our next credit post is from R Hunter. I think this one is from the year 2000, back when most of the copiers we serviced were still analog and had actual buttons for all the different features.

We got a call from a church saying that their copier was malfunctioning when they tried to use it. It would duplicate copies or zoom in when none of that was selected or other random stuff as well. When dispatched to a call, our standard troubleshooting procedure was to ask the person who had the issue exactly what happened when they used the machine and then try to get the same error and issue

and go from there. When I arrived at the church, only the pastor was there and he told me the secretary was the one having issues. He explained basically the same thing from the call. Random things were happening when the secretary used the copier, but he hadn't had having issues. He explained basically the same thing from the call. Random things were happening when the secretary used the copier, but he hadn't had any issues. I gave the copier at once over, checked to make sure all the features were working properly, checked the main wear

and tear sections, gave it a quick clean up, and couldn't find anything wrong with it. I showed the pastor it was working the way it was supposed to, and closed the call. The next day, we get a call back for the exact same thing. Again, I hit it out to the church to be greeted by only the pastor. I had a repeat of yesterday. All the features work correctly. I showed the pastor that, again, there were no issues and I closed the call. I asked the pastor if it happened again to please make sure the secretary would be there

since she was the only one having issues and gave him my cell number. On the way back to the office my cell phone rang and it was a secretary. She was rather upset, I'm being polite with that description. The machine was still having issues. I told her I'm only about 40 minutes away and asked if she would please stay until I got there so she could show me exactly what was happening. She said yes and I pulled a U-turn while calling the boss to give an update. When I arrived at the church, I finally got to meet the secretary and have her tell me what exactly was happening. It was the same issue that the pastor described.

I had a slight eye twitch. Okay, what exactly do you want the copier to do? I want to make copies of this and have it do XYZ. Okay, let me try to make copies for you. I set it up to do what she wants and low and behold, it does exactly that. What the, it always messes up when I do it, what did you do? At this point, I feel my urge to slam my head

into the wall rising. I just loaded the document, pushed X, Y and Z, told it how many to make, and press starts. That's what I do, but it keeps messing up. Okay, why don't you show me exactly what you do when you make a copy? She got up from her desk, came over, programmed the copy, put her document in the feeder, and hit start. Low and behold, it did random things. At this point, I finally figured out what was happening.

Now the secretary was about 5'5", and had rather large, shall we say, features. As in, boobies. When she stepped forward to put the document in the feeder, her boobs were pressing the copier's buttons that controlled its features, thus causing the randomness. I think to myself, oh boy, how do I address this? Think, think. Okay, I think I know what's going on. First, when you go to make copies, put the document in first.

Then step back and press reset, then set the copier up with what you want to do and press start from there, standing about 6 inches away from the control panel. You mean I'm standing too close? How was that causing the issue? Tell you what, show me exactly what you do again when you make copies. Fine. At this point, she was definitely getting pissed off. She set up the copier and put the document in the feeder.

Stop. What? Um, look down. She looks down and it took about 10 to 20 seconds of her looking down until it sunk in. Enjoy the classic taste of the holidays at Tim's with the new non-alcoholic Bailey's flavored holiday menu. Whether you're hanging holiday lights

or driving up to your folks, you can enjoy your Tim's and bailies anytime, anywhere, at participating restaurants in Canada. Hi, I'm Pete Davidson, and if you're like most people, you may be asking yourself, whoa, hey Pete, are you here to up my hydration game? And I'd be like, hey you, that's exactly right, with new smart-water alkaline with antioxidant.

And you'd be like, okay, cool, but there's no way there's a higher pH, right? And I'd be like, there actually is. And you'd be like, okay, cool, but there's no way there's a higher pH, right? And I'd be like, there actually is! And you'd be like, that's rad. I hope there's electrolytes for taste too. And I'd be like, you're not gonna believe this! Elevate how you hydrate and keep it smart with smart water alkaline. Oh my god! Her face is beat red. How are you to write this up? Please don't say, well, that's... At this point, my side is hurting from holding in laughter. I tell you what, I'll just say it was a training error and then I showed you how to set up the features correctly.

Does that sound okay? Lord yes! I wrote up my paperwork, got in the car, drove about a block, parked, and started cry laughing. She was so embarrassed and apologetic while I brought up the paperwork. I never told any of the other text in case they went there. I didn't want to embarrass that poor woman any more than what she got that day. I can still see her bright red face every time I think of this story. Well, OP, I'm glad you were imagining her bright red face because that's not what I was picturing. And I'm going to read this her bright red face because that's not what I was picturing.

And I'm going to read this comment from troll senior chief. Glad you were able to keep abreast of the situation before I got out of hand. Turns out she just needed better support for her printing issues. Our next Reddit post is from deleted. This actually happened a couple of weeks ago. As context, for those who haven't read my post before, I work as an out of hours IT desk. We support multiple businesses after hours when their IT team's leave for the day.

It's 11.30pm, and I get a call through from my least favorite business we support. We have no systems access and very little in the way of documentation. Their calls are renowned for being a pain in the butt to deal with. Service desk, how can I help? Oh, hello, I'm not able to print. Okay, any error messages, any signs of life from the printer? Now hold on, I'm not a computer person, so you'll need to use simple terms.

What happens when you print? Nothing happens, that's why I'm calling you. Do you see any messages that appear on the screen when trying to print? No, I have a particularly low tolerance for these kinds of colors who are unable to provide even basic details. This guy was also coming across as very condescending. Is your printer turned on? Can you see any lights? Of course. Can you walk me through what you generally do to print something?

I'm not a computer person, so you'll need to be more clear. Tell me how you'd usually print. Look here, I don't really understand what you're asking me. What would you... what would you usually do to print? I don't understand you. Okay, sir, I'd like to connect remotely to your computer so I can see what's on the screen. Is that okay? This is all very complicated. I'm not sure what you want to do. I'd like to access your computer so I can see what's wrong. I'm sorry, can you explain that more clearly? I'm not sure how much clearer I can actually be with this. I need to remotely connect to try and fix this for you. Look, this is terribly unfriendly for people who aren't technically

savvy like myself. Why can't you fix this? I'm trying to help you and fix it, but you haven't been able to provide a great amount of detail on the issue, so I'd like to remotely connect and take a look for myself. I'm not familiar with these technical terms. This is very hard. I don't understand why we have you people if you can't help people who aren't technically savvy. I'm trying to help, however, as it's out of hours our scope is limited. I need to remotely connect to see what's going on.

I respect that you're not technically savvy, but at the same time, we do expect a certain level of existing knowledge from users in order to be able to provide our support service after hours. I can ask that the main service desk calls you back in the morning if you'd prefer. No, look, this is very important and I need this fixed. How do you get on my screen? Firstly, I need you to open a web browser and just go to Google. I just use this for email, what on earth is a web browser? Do you use Google?

Yes, of course I do. Okay, please go to Google. We spend a painful amount of time getting go to assist working. Thank you. I'm now connected. I'm going to take a look at the printer setup now. I see the printer is reporting not connected. Can you check to make sure it's plugged in please? I Google the model number and this is an old Epson printer. USB only. At this point I've had enough of this collars and eppness. But I don't know how. I'm sorry I really can't help you with this part. You're the one physically located with the computer and the printer. Go to the printer and make sure any wires coming from it are plugged into the PC. Okay, several minutes later I hear the

unmistakable sound of a device being connected in Windows. Okay. The printer is now showing as connected, so it looks like the plug was disconnected. Please try printing again. The user navigates to Outlook, opens an email about discounted camping from products. And proceeds to print it off. I can hear the printer in the background, so it looks like we're good now. Yes, it's working, but you didn't help me at all!

Click. This user was such a pain in the butt. He also left go-to-assist running in the background, so I spent the next half an hour inconspicuously moving his mouse. Each time he tried to click something before I got bored and disconnected. The only thing that would have made this excellent story even better is if he called you back complaining about his mouse wiggling. Our next reddit post is from Nagel. So I had to walk a client through setting up a printer over the phone, which required her to set an IP address to the printer. Also, she's not tech smart at all.

Okay, do you have a USB cable? Sometimes they come with the printer. No, I'm looking in the box now. There's no USB cable, only the printer and power. So it needs to be networked, great. I walk her through getting the printer on her network. Okay, do you see a place to enter four numbers? Yep, it's right here.

Okay, the number is 192.168.0.3. Ha-ha-ha-ha. Okay, I put in 19,216,803. What's the second number? No, let's start over. The first number is 192. The second is 168. Third is 0 and fourth is three.

Okay, so 192.168.03. No, the third number is just zero. The fourth is three. So 0.0.0.0.3. No, 192.168.0.3. But what about the zero? What about it? Shouldn't it be a number?

Zero is a number. Look, this is too complex for me. Can't we just use the cable it came with? In my head, I'm screaming. Why didn't you tell me you had a cable? You said you just had the printer and power cable. Yes, we can use the cable. That was our slash tales from TechSupport and if you like this content then be sure to check out my Patreon where I publish extra podcast episodes. Also be sure to follow my podcast because I put

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