SERIALously - 129: 22-Year-Old Riley Strain Missing After Nashville Bar & Joe Rogan Podcast Guest Arrested with Human Head in Freezer

Episode Date: March 14, 2024

Riley Strain is a 22-year-old University of Missouri student who has gone missing after a night of drinking with a group of friends in downtown Nashville. He was in Nashville for the weekend for a fraternity conference. On Friday, March 8th, Riley was separated from his friends after he walked out of a bar and crossed a nearby street. And unfortunately, he hasn’t been seen since.  BEAM: Get up to 40% off for a limited time when you go to https://www.shopbeam.com/ANNIEELISE and use code ANNIEELISE Madeline Soto Podcast Episodes: https://pod.fo/e/223667 https://pod.fo/e/224818  Follow the podcast on Instagram: https://www.instagram.com/serialouslypod/   Shop the Merch: www.shop10tolife.com  Follow the podcast on TikTok: https://www.tiktok.com/@serialouslypodcast    Patreon: https://www.patreon.com/annieelise   All Social Media Links: https://www.flowcode.com/page/annieelise_   SERIALously FB Page: https://www.facebook.com/SERIALouslyAnnieElise/   About Me: https://annieelise.com/   For Business Inquiries: [e-mail]  Sources: NewsNation USA Today CBS Law & Crime ABC FOX Audio Credits: Powerful JRE- Youtube Joe Rogan Podcast TMZ KRON4 ABC CBS CBS Chicago ABC7 News Bay Area ABC Chicago KTLA 5

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You're probably like, Annie, why do you sound so weird? If you've been listening for a while, you know I've been having a lot of issues with my jaw this year. I actually had surgery last December and it was fixed for a while, but this week it flared back up and I had a more intense procedure yesterday.

So it's affected my ability to speak. I thought I'd be able to jump on the mic and deliver today's episode to you, but unfortunately, as you can tell, it does not sound right. So today's episode is going to be serial with Annie by Proxy and my sister Amy is going to be going over everything with you.

She's probably gonna be a familiar voice. You've heard her on the podcast before. So she has been so generous to jump on the mic and share with you guys all of these cases. As a reminder, what we do on today's episode is more of in-week mini deep dives into cases, breaking new cases, updates for other cases that we've covered, and then on our Monday episodes, it's the mega deep dive on a single case. So without further ado, I am going to pass the mic over to Amy. Be kind, be gentle guys, and let me know in the review section or of course over on Spotify Q&A if you want her to be a reoccurring voice because love having her here. I'm gonna go ice my job, but I will be back on the mic with you guys first thing tomorrow morning

for the bonus ad free episode and of course next Monday. So take it away, Amy. Thanks for having me today, guys. I'm excited to be here with you again and bear with me as we get through this, but today we've got some great case updates with Madeline Soto, We've got Scott Peterson. We're going to talk about some new cases that are in the headlines.

And then at the end, we're going to discuss the case that broke this week about the Boeing whistleblower who was found dead. So we're going to start with a sickening and heartbreaking update in the Madeline Soto case. For those of you who don't know, Madeline was a 13-year-old girl who went missing after being dropped off at school at the end of February by her mom's boyfriend, Stefan Stearns. Two days after she went missing,

he was arrested on unrelated charges to her disappearance, including child content, videos, images, that are now confirmed to be Madeline. Additionally, he has now been charged with 60 heinous sex crimes against a child, some of them even dating back to 2019. And you guys, this affidavit is heinous. This guy deserves to rot in prison or worse to be honest. These charges include 8 counts of sexual battery on a child under 12, 5 counts of sexual battery with a child between the ages of 12 and 18, 7 counts of lewd Stefan, and police say they are still investigating this case

thoroughly. So we will make sure to keep you posted on all the details. Next, we're going to cover Scott Peterson. And I'm sure a lot of you are familiar with this case, as it dates back to the early 2000s, where Scott was convicted and charged for the murder of his wife Lacey and their unborn son, Connor. And last month you may have heard about this resurfacing as the LA Innocence Project has

taken on his case and believes that they have found new evidence that could exonerate him. Good morning Mr. Peterson, can you both see and hear the proceeding sir? All right and do we have your consent to proceed via Zoom this morning? Absolutely, thank you, Your Honor. All right, thank you. At a court appearance via Zoom for a status conference hearing, Scott's lawyers, who are part of the Innocence Project, asked the judge for independent DNA

testing using newer technology. The DNA testing will include testing the carpet and blood stained mattress that was found in the orange van that had been burned. They also alleged that Scott's constitutional rights were violated and filed motions for post-conviction discovery and court records. A hearing on the motion to seal proceedings is set for April 16th and a hearing for the DNA testing is set for the following month and then there is finally going to be a hearing for the discovery in July of this year. Overall the status conference

was nothing too crazy but there was one part at the end that made us laugh a little bit. The state asked the judge if she would consider following the same guidelines that the judge back in 2004 had followed to avoid the media finding out about what documents are being filed and she quickly snapped back. Take a listen. The difficulty and I think part of this Mr. Harris is that the court's filing procedures have changed since Judge Saluki was the file. We don't have a lot of control over when things come in now because it's all electronic filing. So while I appreciate the suggestion, it's not consistent with our mandatory filing procedure.

Okay, moving on from Scott Peterson, because I don't know about you guys. I know it's controversial, but I've always found that he's guilty in my mind. So we'll see what goes on there and we will keep you updated. So next we're gonna talk about Riley Strain. This case is breaking right now and a lot of you have been requesting that we cover

it so we're going to tell you everything we know so far. Riley Strain is a 22 year old University of Missouri student who has gone missing after a night of drinking with a group of friends in downtown Nashville. He was in Nashville for the weekend for a fraternity conference with his friends. On Friday, March 8th, Riley was separated from his friends after he walked out of a bar and crossed with his friends. On Friday, March 8, Riley was separated from his friends after he walked out of a bar and crossed a nearby street. And unfortunately, he has not been seen since. One of Riley's friends told police that Riley disappeared after getting kicked out of Luke's

32 Bridge, the bar owned by country singer Luke Bryan. Riley's stepfather spoke to the media and said, the bartender said he had been over served. He was just trying to pay his tab. One of Riley's friends said he tried to follow after him, but he was stopped by security. So you guys can imagine we've all been there, right? We're at the bar with our friends. Somebody might have had a little too much to drink or it's time to go home and we say let us know when you get home, shoot us a text, give us a call. Well, when that didn't happen, Riley's friends tried looking for him using his Snapchat location and repeatedly called him, but none of the calls were ever answered. He also never showed up to the hotel that the group

was staying at. So finally, not knowing what to do, Riley's friends called his parents to let him know what was happening and then they drove from Springfield all the way to Nashville. So far, police have searched the area Riley was last seen in, including a riverbank near where he was last seen on video. On Tuesday, the police released surveillance video showing Riley crossing a street at 9.47 p.m. and these times are important. Another clip of surveillance footage came from Downtown Smoke and Vape Shop and was taken at 946 p.m. Friday night, just one minute before the last video that we mentioned. It shows Riley running through the downtown area, stumbling and

at one point falling onto the sidewalk. According to police, Riley is 6'5 with a thin build, blue eyes, and light brown hair. He was last seen at 9 52 pm, which is an important detail because that means he was seen five minutes after being seen on video. But we don't have details on that sighting yet. I don't know if anyone has been to the downtown Nashville area on Broadway, but it's super crazy, especially on a weekend. It's a sea of people. So police are urging anyone with information about his whereabouts or maybe they saw something that night to please come forward. Police in Nashville have checked hospitals and jails with no luck and

attempts to use his phone to find him aren't working anymore because the phone is now dead. According to reports Riley's family is in contact with Apple and they're hoping that maybe they can pinpoint his location from his Apple watch. So again this is a very scary story we're hoping for a positive ending and we will certainly keep you guys informed as we learn more details. Next we have a very disturbing story out of Florida. A Florida woman, Earlene Tucker, I don't know if you guys have heard about her,

but she was arrested after police found her naked outside of her home. According to the arrest affidavit, Tallahassee police found her outside and then escorted her inside so she could get clothed. And when they did this, apparently Earlene stood over what appeared to be a human organ.

I don't really know how that happens, but apparently they were able to tell that she was doing that. And as one officer began looking around the house to find clothes for Erlene, he knocked on a door to a room and found her mom, Lucille Tucker, dead inside the room with trauma to her chest. The organ on the floor was later determined to be the majority of a heart and the injury to Lucille's chest was consistent with an evisceration of the heart. Meaning, Earlene ripped her mother's heart out. What the F? So Earlene was obviously arrested and taken to

the police station. Once she was there, she allegedly made several comments about killing her mother, both during the interview as well as when she was in the interview room by herself. During the interview, she allegedly said her mother was mean to her because of her skin color, saying she was mean to me but I didn't care. I loved her black color but she didn't love mine. She also said she cut out her mom's heart in order to quote unquote inspect it. At the police station, Earline said she would not speak with a white officer. Once assigned a black officer, Earline said she had learned through investigation

that she was a white woman and could not give up power and control to a black man. She also made several comments that she needed to be in jail and that she had to end the saga. According to family members who spoke with investigators, Earline had been hospitalized in 2009 due to mental health issues. Additionally, family members said that Lucille

moved to Tallahassee last year so that Earline, a healthcare worker, could take care of her. Earline is currently in custody without bond and has entered a not guilty plea. I mean, I don't know how you're gonna plead not guilty to ripping your mom's heart out. I mean I've had a lot of guys rip my heart out and plead their innocence. That never worked. But in all seriousness, hopefully her mom gets the justice she so rightly deserves. Okay guys, so I've talked to you about Beam Dream Sleep Tea before. It's the tea that I drink every single night, religiously.

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That's shopbeam.com slash Annie Elise and use code Annie Elise for up to 40% off. All right, shifting gears. Next we're gonna talk about Sheldon Johnson. Sheldon Johnson is a 48-year-old man who became a well-known public advocate for criminal justice reform after being released from prison last year after spending 25 years behind bars.

He was originally sentenced to 50 years for a string of robberies in 1999. His story of rehabilitation after his release from prison is what turned him into a criminal justice activist, and now he even works as a staffer for the Queens Defenders Law firm in New York. You may have heard of him if you watch or listen to the Joe Rogan podcast. Back in February, Sheldon was a guest on the episode, along with a civil rights attorney. During this episode he said he entered prison as a high ranking member of the Bloods after selling drugs and being

arrested in an assault case but had later separated his ties from the gang around 2005. He also talked about how he had been out of prison for 9 months at that point, his advocacy work and how he decided to turn his life around. In the podcast he said, I really said I have to change my life. I have to change my life. I just can't do this. I had a wife, I had kids, I had family. Still my son was growing up. He was hearing stories of my so-called notoriety. I just didn't want to be that dad. Another miracle sitting to my right just like a marvelous human being who was basically told by a judge, by an African American judge, that you don't matter, you don't count, and I'm going to throw your life away.

For a crime in which the victim received two stitches, and on a second offense, his first offense being a gun possession charge. So I will say this, that he received a sentence that far eclipses a sentence that would be commonly doled out for murder or manslaughter. So with that, here's Sheldon. Sheldon, how long you been out for? Going on nine months. I got out May 4th. And you were in for 25? 25 years and five months. For two stitches. Two stitches. Geez. But one of the things that always struck me about Sheldon was I didn't know him. And I got a call from these two remarkable attorneys at an organization called the Center for Appellate Litigation, Barbara Zolot and Allison Haupt, who had been working on his case for a long time. And they called me and Derek Hamilton and said, you know, we know you're working on some stuff with the Manhattan District Attorney's Office. We have this case that is sort of hit a snag.

I want you to take a look at it and see if you could help us. And I called Barbara back and said, I think that there's a mistake here because it says that he was sentenced to 50 years. I mean, that's no bullshit. I could not believe what I was reading. And then I read about what Sheldon had accomplished while in prison. And then his earliest date of release was I think 20...

2049. 2049. And he had already served 25 years. So I was just blown away by the level of accomplishment and the mental wherewithal that he possessed to accomplish what he did while incarcerated and then the path he's taken in the eight months since he's been out is It's it's uh, we talked about on these episodes. How do you make change happen? He's living it and making it happen. So I thought it would be just fascinating to go through Like I said his life How just fascinating to go through, like I said, his life, how he got to where he was, why he got this, what his thoughts are and our thoughts are on the

sentence he received. I am in the process of going to court. I'm going back and forth to court. I'm on Rikers Island at the time. It's just crazy on Rikers Island. That's when the gangs was involved. Prior to that, a year before that, I had got involved with the gangs. I was blood. I was a gang member. This is where the cut come from on my face.

I have a bunch of stab marks from just being in those environments and being on Rikers Island and just warring with other rival gangs, mostly Latin Kings and Ineytas. My final offer before trial was 23 years, which kind of blew me away because my lawyer kept telling me that my maximum sentence was 25 years if I went to trial. So in my mind, it just didn't make no sense to me. Why would I forfeit my rights to an appeal if there's only a two-year difference? I told the judge I would take 15 years right now. I acknowledged that I had made some mistakes and I had done some

things that were wrong. And I said, I'll take 15 years right now. He refused to accept my plea offer. And I went to trial and I ended up getting 50 years. Five, zero. So they give you 25 for each case? Is that what it was? 25 for each case. Consecutive. for each case, consecutive.

So, and I remember, I remember like blowing trial and just not really understanding like what was being there, but not like, it was like almost surreal. And I remember when I went and got sentenced and the judge said 50 years. Now, mind you, I had a black lawyer, a black judge, and a white prosecutor. And I remember when he said 50 years. He said he went into all of these reasons why he was sentencing me the way that he was sentencing me. There was never no post, there was never no, they're

supposed to do a report prior to your sentencing and it's called a post supervision interview. Pre-sentencing investigations called the PSI, pre-sentencing investigation. There was never no pre-sentencing investigation. There was never no mitigating evidence presented on my behalf to highlight why I may have made some of the decisions that I made. And he just called me and menace the society and he gave me 50 years. And I remember when I first got to Downstate, which is a processing facility, and they give you what they call is a time computation sheet and on the time computation sheet it gives you all of the numbers like the beginning of your

bid how much jail time you have and I just remember 2049 that they fucking serious This is 1998 1999 And I'm trying to do the math and I'm just like 2049. I'm like that's 50 years from now and I remember going to the law library and I Forget how I get the world arm in that And something just says look look up life expectancy. And I look up my life expectancy. And as an African American man,

my life expectancy at that time was 67 years old. I did the math. And I said, I'm gonna die in prison, man. I just really believed that I was gonna die in prison. One thing I learned really, really quickly when I got to prison was that prison does two things to you. It brings out the best or it brings out the worst. And what I saw was, I saw individuals who were

at their worst and I saw guys who were at their best. The guys who were at their best were guys who were involved in education, post-secondary education programs. They were running the programs, they were running the violence groups, they were running the substance abuse groups. And I remember saying to myself,

I want that. And I remember just being involved in so much bullshit, because I was in a gang, and I was top of the food chain. I had my own nation. I wasn't just like the random gang member. I had a whole nation under me. And I was just in and out the box, in and out the box, solitary confinement, which has been considered as unconstitutional

now. And I remember just having these moments of reflection and just asking myself, like, what are you going to do? Can you spend the next 48 years living like this? I said I couldn't do it. All in all, it seemed like he was genuine and truly reformed. Well not so fast. Sheldon was arrested on March 7th for murder. And you guys, brace yourselves. Police arrested Sheldon after they found a dismembered torso in a blue bin, like the

kind of bins you store stuff in, and a head in a freezer at an apartment in the Bronx. The victim, Colin Small, was allegedly one of Sheldon's rivals from prison. Initially, police were called to the building for a wellness check after gunshots were heard and neighbors reported seeing a stranger coming and going from the apartment with cleaning supplies. Neighbors also told police that they

could hear someone pleading, saying, please don't. I have a family right before two gunshots were fired. Wow, that's so scary. I know oftentimes we hear that when you hear someone yelling for help or you hear something that sounds suspicious, people get nervous and they don't actually think to act. So I can't even imagine what these neighbors must have been thinking at this point.

According to police, the stranger coming and going from the apartment with cleaning supplies was Sheldon, and they know this because he was caught on surveillance footage. In the surveillance videos, you can see Sheldon walking from the elevator towards the apartment, wearing a dark coat over a yellow hoodie and carrying a mop and a bag full of cleaning supplies. He was also seen on camera carrying a blue bin into the apartment at 2am and he was never seen carrying it out. The super also saw Sheldon leave in the victims blue Audi and then when he came back Sheldon tried to disguise himself by wearing a blonde wig. Literally in all of the surveillance still shots he's wearing a different disguise. It's ridiculous.

The super was interviewed and said he's coming in, he is dressing differently, changing his character. I said to myself that's not normal, he's hiding something. Now what's crazy is that when police first came to investigate, Sheldon was in the apartment. Police had explained that they had to come to do a welfare check, search the apartment, and then left because they didn't find anything. Later police came back to search again and that's when they made the horrifying discovery in the blue bin and the freezer. Sheldon was charged with murder, arrested and is in custody with no bail. So much for early release, so much for a new lease on life. So far I haven't seen anything about Joe Rogan coming out to say anything but

maybe by the time this recording comes out, he will have. All right, guys. So lastly, we're going to talk about a case that I personally found very interesting. And I asked Annie if we could cover it this week because it broke earlier this week and it's about the whistleblower, John Barnett, who was a 62 year old longtime Boeing employee who went public with safety concerns he had uncovered at the North Charleston plant, specifically safety problems with the 787 Dreamliner. He said that Boeing would rush to get its 787 Dreamliner jets off the production line, and that the emergency oxygen systems on the jets had a failure rate of 25%, meaning that a quarter of the planes in the sky had the potential to rapidly lose oxygen if the cabin was suddenly decompressed,

which would then suffocate the passengers. John claimed to have raised the issue with management, but nothing ever came of it. The FAA reviewed Boeing in 2017, and their findings actually corroborated some of John's allegations and ordered Boeing to take action. Because of all of this, John's lawyers said that Boeing retaliated against him

and subjected him to a hostile work environment, leading John to file a retaliation lawsuit against Boeing. This past January, John spoke to the media and said that he was concerned that Boeing was returning its 737 MAX 9 jets to the sky too quickly after the incident with the Alaska Airlines plane that had its door panel blow off in the middle of the flight. If you don't know what I'm talking about, Google it. It's pretty crazy and would be so scary if you were on that flight. A terrifying situation unfolding in the sky. An Alaska Airlines flight was forced to make

an emergency landing after a portion of the plane blew off in mid-flight. You can see what appears to be one of the passenger window panels missing right there. Nearly 200 people were on board that flight traveling from Portland to Ontario. CBS has confirmed the plane is a Boeing 737 Max 9 and had just been delivered to the airline in October. Thankfully, no one was hurt. The FAA is investigating. Take a listen to an interview John did with TMZ. The FAA is saying that the plane is now safe to fly. What do you say? One, this is not a 737 problem. It's a Boeing problem.

And I know the FAA has gone in and they've done due diligence and inspections to assure that the door plugs of the 737 are installed properly and the fasteners are stored properly. But my concern is what's the rest of the airplane? What's the rest of the condition of the airplane? And the reason my concern for that is back in 2012 Boeing started removing inspection operations off their jobs. So it left the mechanics to buy off their own work. So what we're seeing with the door plug blowout is what I've seen with the rest of the airplane, as far as jobs not being completed properly,

inspection of steps being removed, issues being ignored. My concerns are with the 737 and the 787, because those programs have really embraced the theory that quality is overhead and non-value added. So those two programs have really put a strong effort into removing quality from the process. When I first started working at Charleston,

I was in charge with pushing back defects to our suppliers. And what that meant was I'd take a group of inspectors and actually go to the supplier and inspect their product before they sent it in. Well, I'd taken a team of four inspectors to Spirit Aero Systems to inspect the 41 section before they sent it to Charleston. And we found 300 defects. Some of them were significant that needed engineering intervention. When I returned to Charleston, my senior manager told me that we had found

too many defects and he was going to take the next trip. So the next trip he went on, he took two of my inspectors. And when they got back, they were given accolades for only finding 50 defects. So I pulled that inspector aside and I said, did Spirit really clean up their act that quick? That don't sound right. And she was mad. She said, no. Said the two inspectors were given two hours to inspect the whole 41 section

and they were kicked off the airplane. On Friday, March 8th, John spent all day in a deposition with Boeing's lawyers for the retaliation suit. He was supposed to come back the next day to continue the deposition. However, John didn't ever make it back to continue his deposition because he was dead the next day to continue the deposition. However, John didn't ever make it back to continue his deposition because he was dead the next day. Charleston police said they responded to a holiday in

at 10.20 a.m. on Saturday, where John was dead in his truck. He had a gunshot wound to the head and was pronounced dead at the scene. According to the police report, officers found with him what appeared to be a silver handgun in his right hand resting in his lap and his right pointer finger still remaining on the trigger. Laying in plain view on the passenger seat was a white piece of paper that closely resembles a note.

Talk about an incredible story developing overnight. Questions now swirling around the death of Boeing whistleblower John Barnett. He was a safety and quality control manager for Boeing for decades, who became one of the most vocal whistleblowers against that company. Police say he died in South Carolina after he had reportedly been testifying in a deposition as part of a major lawsuit against his former employer.

Nick's here with the very latest in the story. Nick, he was set to appear for even more questioning that same day he was found dead. Timing is suspicious here. Timing is suspicious, Markey, and it remains an active investigation. Barnett was in Charleston to testify against Boeing as part of a class action lawsuit. So very suspicious timing to say the least. Not only that, but Boeing, along with United Airlines, have been consistently in the headlines, really this entire year, but specifically in the headlines really this entire year, but specifically in the last few weeks

where multiple planes have had serious issues during flights. Another big story we're following tonight, there has been another mid-flight incident involving a United Airlines Boeing plane. According to the FAA, the United Airlines flight landed and then turned onto a taxiway and rolled onto the grass. Scary incident for a United Airlines flight out of San Francisco. As United Flight 35 took off from SFO headed to Osaka, Japan,

one of the aircraft's six tires fell off during takeoff. As we have been reporting, United Airlines has had a slew of problems over the past two weeks. Today, a flight from Australia headed to SFO was diverted because of maintenance issues. That's after an incident last week when a tire fell off a plane during takeoff here at SFO, crushed a car in the parking lot below, and then before that, an engine caught fire while flying near Houston. The New York Times reports Boeing failed dozens of FAA audits with nearly a hundred alleged instances of non-compliance in the wake of that door plug flying off an Alaska Airlines

787 MAX in January. Most of these problems go back to a failure to follow basic procedures. So this will be what Boeing needs to do. Go back to basics. Some travelers like John Kerr say Boeing's safety record is enough to rethink flying. I'd fly on other planes, but if it said Boeing, you know, on my ticket, I'd be going to the counter

and saying, yes, I'd like to like a different flight. Many people around the country, including John's lawyers, are not buying that John committed suicide. John's lawyers have said he was in very good spirits and really looking forward to putting this phase of his life behind him and moving on. We didn't see any indication he would take his own life. No one can believe it.

John was a brave, honest man of the highest integrity. He cared dearly about his family, his friends, the Boeing Company, his Boeing coworkers, and the pilots and people who flew on Boeing aircraft. We have rarely met someone with a more sincere and forthright character." However, according to News Nation, John's brother said he had been grappling with PTSD and anxiety ever since his time working at Boeing. In a statement, Boeing said, we are saddened by Mr. Barnett's passing and our thoughts are with his family and friends.

The Charleston Police Department released a statement saying, detectives are actively investigating this case and are awaiting the formal cause of death along with any additional findings that might shed further light on the circumstances surrounding the death of Mr. Barnett. So what do you guys think? I'm not a huge conspiracy theory person, but this sounds really fishy and I was just Annie, I've heard so much about airlines in the last few years, it seems like there's been more and more increasing problems. And this story for me just seemed very crazy and a little too coincidental.

So let us know your thoughts. We're interested to hear. So thank you so much for having me again today, guys. Of course, there's always more to cover, but we can't keep you too long. I appreciate you having me here and I hope you enjoyed the cases we covered. Annie will be back on the mic again starting tomorrow. Thank you guys so much for tuning into another episode of Serial-ously. I promise when I am back on the mic with you tomorrow, you will hear my normal voice and

I won't sound like I have marshmallows stuffed in my cheeks. Um, thank you to Amy for doing me a huge huge solid I really thought I was gonna be able to record this on my own But as I started recording my entire face started swelling up So what you can probably hear through the mic So thank you to Amy for coming in at the last minute and recording this so that we could continue to give you guys the routine content that you expect. Other than that I hope you guys all have a fantastic day. I will see you for the ad free bonus episode tomorrow and for the deep dive case on

Monday. And other than that be nice, don't kill people guys, and I'm gonna go ice my jaw. Alright, bye. Changing a light bulb should be simple. Whoa, whoa, whoa. Uh-oh, that's not supposed to happen. Quickly submitting and tracking a claim on the BelAir Direct app actually is simple. BelAir Direct. Insurance simplified.