Soft Skills Engineering - Episode 195: Ad-hoc promotion and quitting a huge company with Charity Majors
Episode Date: February 3, 2020We’re excited to have special guest Charity Majors on the show! Charity is the CTO and former CEO of Honeycomb. She has worked at Second Life, Parse, Facebook, and more. She blogs at charity.wtf. D...ave, Jamison, and Charity answer these questions: I’ve had the role of tech lead informally for the past two years at a fast-growing tech startup. We were a team of 6 developers, and now we are 16. Recently, we had a department meeting in which the Software Development VP communicated that we have 3 teams and I was the tech lead of two of them. I was surprised. He hasn’t mentioned his decision of splitting the teams nor that I’ve been officially promoted to tech lead. I was expecting a one-on-one where he would “pop the question”: Will you be my tech lead? I asked him privately if that meant I would be officially promoted and would have my title changed. He said that he was going to have this conversation with the HR Manager and would get back to me, but potentially. He doesn’t spend time on one-on-ones, nor is he very good at managing people although he’s good technically. How weird is this situation? A manager tells his team that they now have a tech lead along some org changes. I haven’t been informed, haven’t had my title changed yet, and haven’t been offered a raise yet. Hi! I love your show and have been listening to it almost since day one. I was an engineer for about 10 years, and I’ve been a manager for about 1 year, and I love my team. They’re high performers, we have a high level of trust. I also like my boss! But the larger org has some issues, and in time-honored Soft Skills Engineering tradition, I plan to quit. I would like to stay in management. So I have these questions: 1) My employer is a very large public company. How much should I care about negative headlines and Wall Street’s opinion? 2) How long should I stay in my role as a manager before looking for a new job? 3) How do I message this to my team when I leave?
Transcript
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it takes more than an irrational hatred of one kind of programming language to be a great
engineer this is episode 195 of the soft skills engineering podcast i'm your host jamison dance
i'm your host dave smith soft skills engineering is a weekly advice show where we answer all of
your non-technical questions about the technical field of software development my friend bought
a pickup truck in high school and he decided that when you buy a pickup truck you have to develop
an arch enemy truck you just like randomly pick a different brand and and you hate that brand
because it's your arch enemy brand and i feel like programmers do the same thing where like
they pick a language for arbitrary vague reasons that they just hate and it's part of their
identity and they need like that calvin peeing on the programming language logo sticker
that the people put on their trucks oh man which that thing can't be legal right like that's
that's that's got to be a violation of copyright of some kind but oh for sure for sure whatever
dave do you want to thank our wonderful patrons i do thanks to those that are contributing to
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for those that have been asking that's your answer awesome we also want to give a shout out to
Vetteri, who are our sponsors for this episode. Vetteri is a marketplace for helping you find
awesome developer jobs, and we will talk more about them later. Yes, and we today have a very
special guest with us, Charity Majors. Charity, would you like to introduce yourself? Hi, I've
been sitting here trying not to laugh the whole time. I am the co-founder, CTO, and grumpy ex-CEO
of honeycomb and i have worked as i've been on call since i was 17 and i've been an engineer
and then a manager and an engineer again and then a manager and i've worked at facebook and parse
and second life and now have my own thing and two jobs regrettable jobs where i was there for a year
and a day and the biggest thing that i learned from that honestly is don't do that because like
i i started those jobs and within a day or two i knew that it didn't feel good but i felt like i
owed it to them to be there for a year i didn't yeah it wasn't good for me it wasn't good for
them i should have just fucking you you are in good company here i think you'll fit right in
that's true one of the mottos of the show is quit your job i think it's amazing that you
stumbled upon like our main tenant like 10 seconds into the show already so congratulations
dude i swear every day i'm telling someone quit your job please quit your job all right i'm really
glad to have you here. I feel like you're one of the most cited people on the on the show. I feel
like I refer to your blog posts quite a bit. So it's terrifying. Yeah, so it's great to have you
here in person. I'm well, whatever in person means for this. It's really awesome to be here.
Thanks for having me. Okay, I'm gonna go ahead and read our first question. This is from a listener
named Lucas. I've had the role of a tech lead informally for the past two years at a fast
growing tech startup. We were a team of six developers and now we are 16. Recently, we had
a department meeting in which the software development VP communicated that we have three
teams and I was the tech lead of two of them. I was surprised he hasn't mentioned this decision
of splitting the teams, nor that I'd been officially promoted to tech lead. I was expecting
a one-on-one where he would pop the question, will you be my tech lead? I asked him privately
if that meant I would be officially promoted and would have my title changed. He said that he was
going to have this conversation with the hr manager and would get back to me but potentially
oh gosh okay i gotta make it through the question he doesn't spend time on one-on-ones nor is he
very good at managing people although he's very good technically how weird is this situation
the manager tells his team that they now have a tech lead among some other org changes
i haven't been informed haven't had my title changed and haven't been given a raise yet
how weird is this yeah the answer is sadly this is not this is not weird at all this happens
every day in awkward tech land i'm gonna guess that this this writer is coming to startups for
the first time from a much larger company environment where they're expecting more
structure around raises and promotion and stuff yes more structure more planning more
more levels i i don't even know that this company has levels like most startups don't
yeah well now they do now they have now they have two levels no they don't have levels they have
a tech lead which is like a hat that you wear i guess they have three because they have a software
development vp yeah there you go three levels yeah but but tech lead can be a thing that just
moves around you know like the way at honeycomb we don't have any tech leads we have tech leads
for projects and it's a different tech lead for every project and we move that hat around so that
everyone gets to practice leading and following how do you decide who gets it is it do people
throw their hat in the ring do you do you evaluate mostly it's mostly you know emily the engineering
manager director does a lot of routing and she's always she's very good at like you know catching
that that edge where it's pushing someone but not overwhelming them and trying to load balance or
you know this this doesn't scale forever but it was working really well for now
and i mean honeycomb how big is honeycomb 20 30 we are 25 ish people and we we're like
eight people writing code so it's it's roughly the same scale as this company too in terms of
size of uh yeah but we are we are i consider us to be well ahead of the curve when it comes to
structure in part because we have a distributed team so i think when you're distributed you have
to make things formal a lot sooner to provide structure for people and just like having been
i'm also old and tired and i'm just like fuck it we're having levels you know because i don't i
know future me is going to be real mad if we don't and i'm guessing that this vp has not yet
experienced yeah i predict this vp in air quotes is like 25 or something and it was like the first
technical first timer yeah and yeah yeah how weird is the situation yeah i i love how once they sat
down to once lucas sat down to talk with him he was like hey so is this gonna get officially
recognized ever and he said potentially like maybe that that's just a giveaway right that
the dude doesn't know hasn't thought about it at all and it's just now encountering this
realization for the first time he's like i just gotta get this out of the way so i can get back
to my full time job, which is writing code. Yeah. Yeah. Get all this tricky people stuff
out of the way. Yeah, boy, that's that's a real stumper. Like I hadn't really thought about that
yet. I haven't had my title. And like you did probably think that this is how you let people
know about promotions. Yeah, it's got maximum impact to announce it in a meeting. Yeah. Well,
no, it's probably it's probably the most efficient. Yeah, exactly. For sure. Everybody
knows at once and a raise the raise is the warm glow you get by knowing that you have more
responsibility exactly i also love that he's a tech leading two projects like isn't that a problem
yeah yeah that does sound like a lot sorry two teams tech leading two teams i are you supposed
to be the tech lead of two teams that's that's a trick so yeah this is a lot of first time energy
what what can lucas do so we've kind of established that it's yeah this is weird there's some weird
stuff going on here like what does he do to kind of guide this to a better state so he needs to
recognize he's in a position of needing to manage up and he also needs to be very flexible right
like he's in a position where he can push his manager to do and think about things
but you can't expect them him to have already shown up like having thought about things that
seem very basic to this person how do you do that do you just like drop hints leave leave books
lying around like no i hate i hate hints i think that he should go you know we need to have a one
on one regularly and then you know show up to the one-on-one with it with a list of questions
don't expect to get answers until the next time but you know just just asking the right questions
in a really patient way and being being realistic about what your needs are you know like do you
think you can tech lead to two different teams ask him if this is a permanent thing or if it's
a temporary thing you know all of the questions that we've just been asking ourselves here like
he needs answers to those and i and i feel like you know he just needs to lower his expectations
and and try to approach it with a spirit of open curiosity yeah this is a fun story generator
machine like that's that's where you are you're at a machine that will generate good stories
We didn't even talk about the part where they went from one team to three teams in this meeting.
Like, does he even know who's on his team or his teams?
Right.
Do they have any managers at all there?
Yeah, they have one who manages two teams, sort of.
And yeah, maybe he thinks Tech Lead is a manager too.
I don't know.
Yeah, that's super unclear to me.
It sounds to me like this so-called VP is the only manager, which is a very terrifying statement.
Yeah.
What about the race?
If I was this engineer, I would also wonder where are the adults in this company?
One would hope there are experienced managers somewhere.
And you can go make friends with them, create allies, ask about where there are meetings, where a decision is taking place.
I feel like in engineering, we tend to look very inward as though we are the only source of potential good ideas.
But in fact, there are many experienced professionals outside of engineering who have a lot of insight into situations.
Yeah.
Yeah. What about the raise thing? The other stuff around kind of managing up and getting
some more clarity around what the expectations are for you. And even like the title thing,
ultimately it costs the company nothing to give you a title. So I would expect that to happen.
But the raise thing is kind of a sticking point where you are potentially doing more work and
it should be recognized with more compensation. But how do you approach that? It seems like it
hasn't even occurred to your vp that hey maybe this should come with a raise you know i i was
in this position at parse where i was told that i was a tech lead and there was no raise or title
or anything associated with it and it never occurred to me that to even ask i was just like
great recognition of my work that's what i wanted you know so i think that i don't think that this
is so far outside the realm of being reasonable i do think that at startups you know everyone's
acutely aware that it's cash-strapped
and, you know, as you say, titles
are cheap. But I
do wonder if he's being set up for success.
Larding on these expectations,
two teams, you're tech-leading, congratulations!
But as you say, putting no skin
in the game from the company indicates
a lack of commitment to the outcome.
So I don't know that having
a raise would be a stickler for me,
but I would certainly use that as
an opening question to help me understand
what the expectations were.
Really, to help his manager figure out what the expectations are, very Johnny on the spot.
But is this an app that's expected to move around?
Am I now managing these two teams?
Am I managing one team?
Is anyone managing these people?
Is this a project-based tech lead hat?
There are just so many questions.
And I feel like the, is there a raise involved, is an important answer, but not necessarily the only one.
Okay.
Okay. So in your mind, there's a possibility where a company could kind of have their act together and not give a raise as part of this move to moving someone into a tech lead role.
There are other details here that make this seem an improbable scenario, like mainly the being a tech lead of two teams.
Like that to me says that this is not a reasonable scenario.
But a tech lead of one team, yeah, I do think so.
Yeah. Doesn't spend time on one-on-ones, nor is he very good at managing people.
I'm just reading through the question again.
And, like, is there hope for managing up to this person when he seems so disinterested in the craft of management?
I would be asking myself seriously, like, what is it that I am in this company?
Why am I working here?
Do I really believe in the mission and the product?
Do I really believe in the founders?
Do I really believe in my peers?
Because it sounds like they've got a bunch of new grads and, like you say, like 24-year-olds.
because by stepping into a position of leadership you are taking on a lot here like you're you're
adventures in babysitting it's a story time generator which is the optimistic way of looking
at this and it could be great for your career like god knows like careers have been built out
of forged from lesser from lesser materials but you are going to have to be able to engage like
your your creativity your curiosity your sense of humor and you know combined with lowering your
expectations and just being like all right let's see where this rodeo goes you know because it's
it's gonna be a mess it's gonna be a hot mess yeah there's there is something about like the the the
more of a leadership role you take on in a company the more i don't know how to put it like the more
invested you need to be and it can feel bad if you don't want to be invested like it's a lot easier
to take a paycheck as an individual contributor yes it is which is not bad like paychecks are
good for life it turns out but but if you don't you're you're kind of lending your reputation in
a way that you aren't as a individual developer exactly exactly and and like you could you could
be like this is my challenge like this is my everest i'm gonna climb it and i'm gonna help
make this you know this company great and in that case you kind of need to stop waiting for your vp
to do things you need to like learn the the ancient skill of managing up right and and getting
him to do what what you need him to do and i i am the kind of nut job who often finds this kind of
thing like exciting right the bigger the forest fire the more the more into it i am but like
sometimes you're not in a place in your life where that's what you want to do or who you want to be
or what you want to be associated with and and like being asked to step into a leadership role
is a very clarifying moment, I think.
Yeah, this is interesting.
So it started off as a question about
how do I handle this specific situation
around a potential promotion?
And we've kind of ended up at,
this is kind of a watershed moment for you
at this company where you need to decide
if you want to go through
what will probably involve quite a bit of pain
for reasons that make sense to you
or if these warning signs are enough
to go move to somewhere that fits better
with what you're looking for.
This, this, this is also why, sorry.
That's fine.
Listen, as long as they're not coming for you, I believe that there's not much you can
do to control them.
This, this, this kind of question is, is the hesitation that I've often had about hiring
people like from Google into my startup, right?
They come with so many expectations around structure and things that will be done for
them and i'm not saying that those expectations are unreasonable but we're all here figuring the
shit out for the first time you know and and sometimes those expectations can get a little
grabby and and they just it's just like you know we have to ruthlessly prioritize what we care about
in the given week to not go out of business and a lot of this hr stuff these are artifacts of a much
bigger slower culture and that is all bad you know like we can laugh and rag on this all we want and
it is certainly rich with humor and there are red flags like the fact that they just went from six
developers to 16 you know there are red flags all over and yet like this can be really exciting you
get to you get to build things from the ground up you get to start with nothing and you get to see
you get to fix all the mistakes that bothered you when you were coming up for the ranks you know
yeah you get to make new and exciting mistakes exactly yeah time for your hubris to play out
yeah yeah exactly yeah yeah it's it's it's an interesting situation well lucas i think we've
clearly answered the question you know exactly what to do i believe good luck in this situation
i really want to know what happens yeah please let me know yeah i'd love to know how this works out
too hey jameson before we go on to our next question did you hear that one of our slack
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read our next question all right this one's from an anonymous listener hey there i love your show
and i've been listening to it almost since day one i was an engineer for about 10 years and i
been a manager for about one year and I love my team. They're high performers. We have a high
level of trust. I also like my boss, but the larger org has some issues. And in time-honored
soft skills engineering tradition, I plan to quit. I would like to stay in management. So I have
these questions. One, my employer is a large public company. How much should I care about
negative headlines and Wall Street's opinion? Two, how long should I stay in my role as a manager
before looking for a new job? Three, how do I message this to my team when I leave? So Charity,
you have quit a very large public company with some pr issues yeah exactly did you look at all
about the at at those external indicators or were you more focused on your own experience
it does not trickle down to the individual engineers it just doesn't it doesn't at all
i do i do refer to the facebook bunny as blood money that is how i bought my house and my wife
and i sold off the last of our blood money just the other month the other day and we were like
God, I feel better about myself than existing in the world now.
But when it comes to my career, it was an unqualified positive.
For the first time in my life, I had this pedigree that I've never had before.
Sure, where you just drop a resume on the table and you hear it thump.
Yeah, exactly.
It's disgusting, but it's true.
And everyone should have that experience once in their life.
So yeah, you don't need to worry about that.
It doesn't matter.
What matters more than Wall Street's opinion is the tech industry's opinion of your employer's technology stack.
You know how Capital One has this sterling reputation in the tech community as being the cutting edge for enterprise engineering.
It doesn't matter what they do on the business side.
And I don't know what your company's reputation is, but if you don't know, that would be interesting to find out.
In terms of that opening or shutting doors potentially to other opportunities, is that what you mean?
Yeah.
I mean, come on.
Let's be real.
like your your your motto is a good one quit your job because like we should have very high standards
for our jobs because there is so much great opportunity out there like this is a golden age
in tech you know there are so many people who need your skills like you and we should use this
we are the scarce resource i'm gonna pull her down i should like shift my class consciousness here
but but like our labor is the scarcest resource on earth and and we need to use that as leverage
to force people to do better like staying in a bad job just like gives a gives gives your blessing
to everyone who's contributing to it being a bad job and that's not okay yeah we've we've talked
before on the show about kind of the replacement level job and what it looks like if you just were
to quit your job and like throw a dart at the wall and get an get get a random job and if you feel
like your job is worse than the replacement level job yeah yeah you should totally quit walk
now i do think this changes a little bit for managers for engineers yes you can change your
job every one to two years for your entire career and be just fine as a manager your effectiveness
is tied much more to your understanding of the people and the politics and the landscape and
that takes longer to level up in and i don't think as a manager you can job hop like that i think
that it takes a good two years to really hit your stride and and since this is her first management
job i i'm not that worried about you know his or her i don't know i'm gonna say her ability to find
a new job because you know there's always gonna be some idiot who's gonna hire you but i do think
that like a year in you haven't actually learned how to do the job yet and i think that you would
possibly be better off staying for two years if you're optimizing for that i do think it's
important to have two years in a manager job before you actually your instincts are going to
lead you in the right directions like just for starters and i do think that managers need to
have longer jobs like as a manager you either are going back and forth between ic and manager or
you're trying to climb the ladder right and if you're trying to climb the ladder then two years
is a bare minimum right and i think that it's at least important to acknowledge this shift
when you're when you're transitioning because it's so you would say that one year of experience is
kind of like zero years of experience in a way where you'd be going up against people who who
were you you new managers you know more you know more than you did for me at least though and for
most of the new managers that i've seen a year in they're probably doing an okay job but it's
almost like there's there's there's a dip like they start out high and then there's a dip as
they slowly realize yeah you're like oh no yeah yeah and they lose the the the sheen of their
technical sharpness they're kind of using to like bridge over all of the gaps you know and suddenly
everything there's a period there where it's very scary and if it's not scary you should be a little
bit concerned that you aren't scared about the right things yeah you know because because it
should be scary because what's happening is your body's at like physiological level you're having
to relearn what cues to pay attention to and what means good and what means bad and and and what
what to focus on and and that just takes time and the bigger the org the more time it takes i think
yeah that's very true especially yeah you mentioned a very large public company like you said a lot of
the value of a manager is is their ability to kind of navigate those waters knowledge and that does
take a long time. In my experience, it takes a long time to find like the one person to talk to
out of this group of 500 people that can move something forward. And they make it look magical
and simple and easy. But it's the relationship that they've built up over all that time that
makes it easy. It's not something you can just step into and be effective as a new manager.
So that's interesting, because so much of that is context dependent, like that all goes away
at a new company. So what do you bring with you? Good question. This is why I really think that
getting a new job as a manager is is riven with faults what do you mean it is possible it is often
hard it is harder in ways that are not like so much of the manager interview is about do i like
you and these things that are very riddled with bias right and and as as much as we can hate on
the engineering interview process because it's terrible and we should the manager interview
processes worse and i do think that it's it can be easier to get hired as a manager and i don't
think that's necessarily a good thing it means that you know less information about each other
at the beginning of your relationship and you're just kind of diving off a cliff for these people
i i think that a sure way for somebody who is this close to their technical career at least
is to go back to engineering and join as an engineer do a year as an engineer then you know
but make it clear from the beginning that you're interested in getting back to management but that
And that gives you that grounding in the technology and the stuff that gives you credibility where your strengths are before you're venturing out into, you know, where you're where you're still you're a year in.
You're very junior as a manager.
What about this last question?
How do I message this to my team when I leave?
Because that is a pretty unique part.
Just tell them.
I mean, just like I have a new job.
I wouldn't say anything in the meeting about, you know, whatever.
I don't know.
I mean, depending on how the dynamics are, you can tell them in the meeting or you can tell them one on one.
Probably one on one is better.
But, like, I don't understand why this would be hard.
Do you?
I think the concern is there's more ownership over the team.
So as an individual contributor, you're kind of leaving as a peer.
And maybe they're concerned that it will cause people to react or reflect about the team as a whole and its health.
And maybe this is like a...
Well, it sounds like this place isn't rereading the question.
Okay.
They like their team and they like their boss.
the larger org has some issues well it sounds to me like this is an island of sanity yeah and most
of those people should probably and and i say this with like this crushing weight of guilt
because i've created this ocean of sanity in various unnamed publicly traded companies in
the past and i regret it yeah i do i feel bad about the amount of time that i carved out time
And for my team to work very hard on something that was immediately spun down after I left, their work was worth nothing.
And I let it happen by staying there as long as I did.
I was actually talking about this with a friend of mine.
Like, you can have this idea of making a bubble of happiness and effectiveness in your team.
And if you leave, does that bubble just pop right away?
And if so, is that a good use of your time?
Yes.
I mean, what's the alternative?
of just just kind of i you know i i don't think these bubbles are good i think they can feel good
for a while but ultimately like if you look at what motivates us right it's it's it's it's autonomy
and it's mastery and it is meaning and you're creating this bubble by by creating a separate
zone of meaning and it's fake it's not actually connected to the mission of the company and as
soon as you go away the bubble goes away and that means that it's meaningless and and so like yeah
If you're just like, you know, maybe a bunch of parents drawing down fat paychecks and you're just like, cool, don't really give a shit, just want to be here, tinker, like have fun. Fine. But most of us, I think, want more than that. And I think that these bubbles of sanity more often are, they serve to insulate the org from having to make the hard choices that they need to make to fix their shit. Because they have these people who are padded, they're in padded rooms and they're happy and they shouldn't be.
So it's like the manager is kind of papering over these problems so they don't bubble up to be solved systemically.
Yeah, yes.
But it's so satisfying to paper over problems and make a good environment.
I know, I know.
Because you get to like exercise agency, right?
And you get to feel like a hero.
Yeah, you get to look out over your bubble and say like, look how good this bubble is.
Look, exactly.
You know, and maybe there's an argument to be made for this.
if you really believe in the mission of the company
and you really want to make it succeed
despite all of the other dysfunctions.
But most of those missions are pretty rare
or at least they're not really that much better
than companies who are doing better
with missions of about the same caliber.
Yeah.
So I think that most people stay at their jobs
for two reasons.
They have fear of interviews,
which is real and legit
and just needs to be practiced away.
and and for the and for the love of the people around them it's like brothers in foxholes you
know like and and the and counterintuitively the more stress and pain your team has been together
been through together the tighter those bonds are right like i come from ops our team has always
been like the tightest team with the best culture just like the most we got your back bro you know
like so much confusion that software engineers are just like what is going on and like swipe
would cross your face to and then dive in exactly we're those kinds of teams right and that's not a
good thing it comes from trauma and it's not okay and the older I get and the the more I see like
the different sides of this industry the more I'm just like I regret that I do hmm so what should
anonymous listener do then what's do we have a summary for them of how they should approach this
I would say if I was them, I would think seriously about what would I learn if I stayed here for one more year?
And they don't say if they're planning on looking for a job as a manager or as an engineer, but it sounds like manager.
Yeah, I think so.
And I would spend some time talking to people in the industry about what manager interviews are like.
And if I was them, I would consider entering as an engineer with the expectation to move to manager because I think that would be a better glide path for them.
all of this stuff is like optimizing though like the heart wants what it wants whatever you want
you can make it happen do it you'll learn your own lessons the awkward way it's fine but that's
what i especially in this environment it's it's hard to make decisions that hurt you there's no
wrong choice right there's just like well i veered off a different side right now i got this weird
scar tissue instead of this other weird scar yeah exactly yeah what what scar tissue do you want to
embracing your life is a great question to ask ourselves yeah okay well i hope that helps
anonymous again i really want to know how close charity honeycomb.io send me an email i would
so speaking of that charity how can people i mean part of part of why we have you on here is for you
to share your wonderful ideas with people part of it is very mercenary though it's like you you want
do i get a slack invite sure heck yeah but like you you get something out of this too what do
you want out of this do you want people to follow you on twitter to apply for i don't know use
honeycomb honestly i think twitter should i don't read twitter anymore i think you should accept my
replies i i'm kind of in the flushing it in the toilet of life stage but i am nipsy tipsy on
twitter and i do not have a lot of filters so if you enjoy that kind of train wreck you can follow
me there my blog is charity.wtf and i have been trying to do an advice column there because there
are these questions that get asked over and over. And I don't have a podcast.
Your blog is great. It's really great. If you haven't checked it out, you totally should.
I've learned a lot from reading it. And I've referred a bunch of people to it as well.
Oh, thank you. I actually do have a podcast. It's the Observability Podcast.
Some strong advertisement for it.
Right. Pumping my fist. And of course, if you have any observability problems,
or if your software engineering team can't ship anything and wants to know why,
you might want to check out honeycomb.io thank you so much for joining us it's been great this
is super fun thank you so much for having me i've learned a lot and i i appreciate your time here
if you want to send in your own questions to be answered then go to softskills.audio
click ask a question and we will get to them before the heat death of the universe
we will catch y'all next week
